هيف jobs

An Operations Manager for an e-commerce site responsible for full oversight of daily platform operations, ensuring efficient workflow from product management and upload to monitoring stock, orders, shipping, and customer service. Also coordinates between departments to ensure quality execution, operational efficiency, improved customer experience, and achievement of sales goals. Tasks and responsibilities: oversee daily site operations and monitor all related processes. Manage, upload, and update products on the site, ensuring data, images, prices, and categories are accurate. Monitor inventory and coordinate with warehouses or suppliers to ensure product availability and avoid stockouts. Oversee the order cycle from receipt to preparation, shipping, and delivery. Coordinate with shipping companies or delivery teams to ensure fast and accurate delivery. Monitor returns and exchanges and handle operational issues related to them. Supervise customer service and resolve complaints and inquiries related to orders or products. Coordinate with marketing and sales teams to implement promotions and campaigns and ensure product readiness and stock. Develop and improve operating procedures and streamline workflows to reduce errors. Monitor operational performance indicators and provide periodic reports on performance, issues, and improvement opportunities. Ensure product and service quality experience and continuously enhance it. Ensure compliance with work policies and quality and safety standards, especially regarding food products. Qualifications: prior experience in operations management, e-commerce, or marketplace. Strong knowledge of order management, inventory, shipping, and customer service. Ability to handle multiple product categories such as paper goods, foods, and gifts. Strong organizational, follow-up, and time management skills. Analytical skills and ability to prepare reports and make data-driven decisions. Proficiency in Excel or Google Sheets or order and inventory management systems. Excellent communication and coordination skills with internal teams and external partners.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: mornings only</li><li>Benefits: health insurance, social insurance, transportation allowance</li></ul>