لتحصيل الديونAS jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Execute recruitment processes from job postings to candidate onboarding.</p><p>Conduct initial interviews and coordinate with department managers to select suitable candidates.</p><p>Monitor employee contracts, renewals, and terminations in accordance with established policies and procedures.</p><p>Manage employee files and continuously update data and documents.</p><p>Track attendance, tardiness, absences, and leaves.</p><p>Prepare and review payroll, bonuses, and deductions data in coordination with the finance department.</p><p>Monitor social insurance and medical insurance procedures according to the company and country regulations.</p><p>Track employee performance, probation periods, and regular evaluations.</p><p>Handle employee inquiries and complaints and work on resolving them according to company policies.</p><p>Implement human resources policies and internal regulations and ensure employee compliance.</p><p>Prepare regular reports related to employees, such as absenteeism rates, workforce turnover, hiring, and resignations.</p><p>Contribute to the preparation of training and development plans to enhance employee efficiency.</p><p>Support management in conducting investigations, violations, and disciplinary procedures according to applicable regulations.</p><p>Maintain the confidentiality of employee data and information related to salaries and personal files.</p><p>Coordinate with various departments, especially <b>operations, collections, and customer service</b>, to meet human resources needs.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Bachelor's degree in a relevant field, preferably in Business Administration or Human Resources.</p><p>Experience of <b>2–4 years</b> in the field of human resources.</p><p>Preferred prior experience in <b>collection, customer service, call centers, or BPO companies</b>.</p><p>Good knowledge of labor laws and human resources procedures, with preferred experience in dealing with Gulf labor systems.</p><p>Proficiency in <b>Microsoft Office and Excel</b>.</p><p>Good communication and problem-solving skills.</p><p>Ability to handle a large number of employees and work under pressure.</p><p>Proficiency in English, with a preference for a good level in <b>professional English</b>.</p><p>Preferred experience in HR systems and software such as <b>ERP / HRMS</b>.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The primary responsibilities of the Collection Supervisor include:</p><p>First: Team Management</p><ul><li>Daily supervision of the collection team.</li><li>Distribution of territories and clients among collectors.</li><li>Setting daily, weekly, and monthly targets for each collector.</li><li>Monitoring attendance, performance, and adherence to work policies.</li><li>Evaluating collectors' performance regularly.</li></ul><p>Second: Performance Monitoring</p><ul><li>Monitoring collection rates compared to targets.</li><li>Tracking Key Performance Indicators (KPIs).</li><li>Reviewing results for each collector daily.</li><li>Analyzing reasons for performance decline and developing improvement plans.</li><li>Preparing performance reports for management.</li></ul><p>Third: Quality Monitoring of Collections</p><ul><li>Reviewing calls and ensuring compliance with work policies.</li><li>Ensuring the accuracy of client data and updating it.</li><li>Guaranteeing adherence to systems and work instructions.</li><li>Handling complaints and escalations.</li></ul><p>Fourth: Operations Management</p><ul><li>Monitoring PTP (Promise to Pay) cases and ensuring their execution.</li><li>Tracking high-value and problematic accounts.</li><li>Reassigning inactive cases.</li><li>Coordinating with quality management and information technology to resolve issues.</li></ul><p>Fifth: Training and Development</p><ul><li>Training new employees.</li><li>Conducting coaching sessions.</li><li>Continuously assessing performance and development plans.</li><li>Monitoring the implementation of improvement plans.</li></ul><p>Sixth: Report Preparation</p><ul><li>Daily reports.</li><li>Weekly reports.</li><li>Monthly reports.</li><li>Analyzing reasons for decreased collections.</li><li>Presenting improvement plans to management.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Achievement percentage (% Achievement).</li><li>Total amount collected.</li><li>Number of accounts collected.</li><li>PTP Kept percentage.</li><li>PTP Broken percentage.</li><li>Average collection per collector.</li><li>Productivity per hour.</li><li>Contact Rate with clients.</li><li>PTP Rate.</li><li>Quality Score.</li><li>Attendance and compliance rates.</li><li>Complaint rates.</li><li>Compliance with work procedures.</li></ul><p>Daily reports to monitor:</p><ul><li>Daily productivity report.</li><li>Target achievement report.</li><li>PTP report.</li><li>Report on inactive accounts.</li><li>Performance report of top and low collectors.</li><li>Quality of calls report.</li><li>Attendance and compliance report.</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Leadership Skills</p><ul><li>Leading and managing work teams.</li><li>Motivating employees and achieving targets.</li><li>Task distribution and workload management.</li><li>Decision-making and problem-solving.</li><li>Time management and prioritization.</li><li>Performance management and monitoring KPIs.</li></ul><p>Technical Skills</p><ul><li>Experience in debt collection (preferably in the Saudi market).</li><li>Familiarity with performance indicators (KPIs).</li><li>Ability to analyze collection territories.</li><li>Managing PTP (Promise to Pay) cases.</li><li>Preparing operational reports and analyzing results.</li><li>Compliance with escalation procedures and managing problematic accounts.</li><li>Understanding compliance policies and protecting client data.</li></ul><p>Communication Skills</p><ul><li>Strong negotiation and persuasion skills.</li><li>Effective communication with clients and teams.</li><li>Handling objections and complaints.</li><li>Presentation skills and continuous feedback.</li><li>Writing reports and professional correspondence.</li></ul><p>Analytical Skills</p><ul><li>Data analysis and identifying reasons for performance decline.</li><li>Identifying opportunities for productivity improvement.</li><li>Reading performance indicators and taking corrective actions.</li><li>Logical thinking and decision-making based on data.</li></ul><p>Technical Skills</p><ul><li>Proficiency in Microsoft Excel (Pivot Table – VLOOKUP/XLOOKUP – IF – SUMIFS – Dashboards).</li><li>Proficiency in Microsoft Office.</li><li>Using collection management systems.</li><li>Interacting with CRM systems.</li><li>Preparing and monitoring daily and weekly reports.</li></ul><p>Training and Development Skills</p><ul><li>Training new employees.</li><li>Conducting coaching sessions.</li><li>Assessing performance and development plans.</li><li>Monitoring the implementation of improvement plans.</li></ul><p>Personal Attributes</p><ul><li>Leadership and decisive personality.</li><li>Ability to work under pressure.</li><li>Commitment and adherence.</li><li>Attention to detail.</li><li>Proactivity and responsibility.</li><li>Flexibility and adaptability.</li></ul><p>Preferred Qualifications</p><ul><li>Bachelor's degree (Business Administration, Commerce, or relevant specialization).</li><li>Experience of no less than <b>3-5 years</b> in the field of collections.</li><li>Experience of no less than <b>1-2 years</b> in supervising collection teams.</li><li>Preferred experience in managing bank portfolios or telecommunications or financing companies within the Saudi Arabian Kingdom.</li></ul></div>