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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.<br>Key job responsibilities<br>As a Delivery Station Customer Service Agent, you will be responsible for:<br>• Communicating with customers directly on the telephone.<br>• Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved. <br>• Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.<br>• Providing exceptional attention to detail on every case and issue.<br>• Proactively finding solutions to problems with limited guidance.<br>• Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and remote correspondence.<br>• Communicating effectively with senior leadership to highlight barriers and form solutions.<br>• Working confidently at pace with multiple online platforms and tech systems.<br>• Working in a fast-paced environment, within a restricted time frame.<br>• Working a Full-Time (40+ hours per week) flexible schedule <br>• Work in an environment where the noise level varies and can be loud (hearing protection will be provided) <br>A day in the life<br>You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.<br>Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.<br>About the team<br>Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues. <br>Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers. <br>- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company<br>- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity<br>- Experience with Microsoft Office including Outlook, Word, and Excel<br>- Speak, write, and read fluently in English, and have the ability to take direction in English<br>- Speak, write, and read fluently in Arabic<br>- Advanced and adaptable interpersonal communication skills.<br>- Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.<br>- Effective communication skills and the ability to build enduring professional relationships.<br>- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions<br>- Experience in an operational environment, such as logistics, retail, hospitality, or customer service<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>AVS will support Vendor growth, focusing on:<br>• Increasing the vendor selection<br>• Improving the discoverability of the vendor products on Amazon<br>• Improving the content of the vendor product detail pages Supporting the vendor at executing a deal strategy<br>• Helping the vendor to secure availability of their products<br>• Increasing the vendor traffic<br>• Providing valuable insights into the vendor Amazon Business<br>• Act as vendor account manager; managing the below:<br>1- Education &amp; knowledge about Amazon systems, tools, and processes<br>2- Building up selection &amp; catalog quality Optimizing supply chain &amp; inventory operations<br>3- Driving increased traffic/conversion Working Backwards<br>4- Share targets on business metrics to measure the success of the business impact the program is having during the subscription period.<br>5- Detailed monthly reports covering catalogue and traffic metrics to track their progress.<br>Vendors will have the option to be called-back by the Vendor Specialist if they have questions on the reports. Trainings and timely updates on internal changes, programs and tools relevant to grow their business on Amazon. <br>Key job responsibilities<br>AVS will support Vendor growth, focusing on:<br>• Increasing the vendor selection<br>• Improving the discoverability of the vendor products on Amazon<br>• Improving the content of the vendor product detail pages Supporting the vendor at executing a deal strategy<br>• Helping the vendor to secure availability of their products<br>• Increasing the vendor traffic<br>• Providing valuable insights into the vendor Amazon Business<br>• Act as vendor account manager; managing the below:<br>1- Education &amp; knowledge about Amazon systems, tools, and processes<br>2- Building up selection &amp; catalog quality Optimizing supply chain &amp; inventory operations<br>3- Driving increased traffic/conversion Working Backwards<br>4- Share targets on business metrics to measure the success of the business impact the program is having during the subscription period.<br>5- Detailed monthly reports covering catalogue and traffic metrics to track their progress.<br>Vendors will have the option to be called-back by the Vendor Specialist if they have questions on the reports. Trainings and timely updates on internal changes, programs and tools relevant to grow their business on Amazon. <br>- 1+ years of account management, project or program management or buying experience<br>- Bachelor's degree<br>- Experience using analytical specific tools such as Google Analytics, SQL or HTML<br>- Experience in process improvement<br>- Experience managing large amounts of data<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p>2+ years of program or project management experience</p><p>3+ years of Computerized Maintenance Management System program experience</p><p>3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries exper</p><p>Knowledge of Lean principles and DMAIC methodology</p><p>Experience in MS Access and SQL</p><p>Experience in requirement gathering and ability to write clear and detailed requirement document</p><p>Experience using Microsoft Projects software</p><p><strong>Desired Candidate Profile</strong></p><ul><li>2+ years of program or project management experience</li><li>3+ years of Computerized Maintenance Management System program experience</li><li>3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries exper</li><li>Knowledge of Lean principles and DMAIC methodology</li><li>Experience in MS Access and SQL</li><li>Experience in requirement gathering and ability to write clear and detailed requirement document</li><li>Experience using Microsoft Projects software</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon is seeking a Program Manager in the 3P -External Fulfillment organization in Cairo to focus on seller experience, reimbursements in MENA.<br>As a Program Manager, you will be responsible for planning, implementing, and evaluating projects and initiatives, ensuring efficient and effective experience for our channel. Your role will involve collaborating with cross-functional teams, and overseeing the day-to-day strategy and operations of speed programs. If you have a passion for delivery experience, excellent organizational and leadership skills, and the ability to drive strategic initiatives, we encourage you to apply.<br>Key job responsibilities<br>Develop and implement improvement programs and initiatives in line with the organization's strategic goals and objectives<br>Collaborate with cross-functional teams to identify gaps and develop innovative solutions <br>Monitor and analyze data, trends, and seller performance metrics to identify areas for improvement and make data-driven recommendations<br>Articulate business and technical requirements to effect process changes<br>Stay updated on emerging trends, technologies, and best practices that can help enhance seller experience <br>- 2+ years of program or project management experience<br>- 3+ years of Computerized Maintenance Management System program experience<br>- 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience<br>- 3+ years of advanced Microsoft Word and Excel experience<br>- Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Knowledge of Lean principles and DMAIC methodology<br>- Experience in MS Access and SQL<br>- Experience in requirement gathering and ability to write clear and detailed requirement document<br>- Experience using Microsoft Projects software<br>- Experience with material handling systems (MHS) installation, operation and maintenance<br>- Experience working in an analytical environment with cross-functional teams<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p>WHS Experience/or WHS qualifications</p><p><br></p><p style="font-size: 11px;">Experience using Microsoft Word and Excel in a professional capacity</p><p style="font-size: 11px;">Bachelor s degree in safety, environmental, ergonomics or a related field required.</p><p style="font-size: 11px;">NEBOSH &amp; IOSH certified.</p><p style="font-size: 11px;">2+ years of growing responsibilities in safety and/or environmental programs in manufacturing, production, or service operations.</p><p style="font-size: 11px;">Ability to analyze accident data, new processes, and machinery for potential safety concerns and conduct job hazar</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p style="font-size: 11px;">- 1+ years of Microsoft Office products and applications experience</p><p style="font-size: 11px;">- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</p><p style="font-size: 11px;">- Experience in stakeholder management and communication management</p><p style="font-size: 11px;">- Experience in an operational role, or experience in logistics</p><p style="font-size: 11px;">- Upper intermediate proficiency in English</p><p style="font-size: 11px;">- Basic Knowledge of operational requirements, environment and rules.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon is looking for a workplace, Health and Safety (WHS) Officer to add to the team: <br>Year-on-year, as we continue to grow, we need to work as smart as we can, to keep all our team members safe, fulfilled, motivated and empowered. To help us achieve this, we’re seeking a driven EHS Officer. With your Bias for Action, we’ll need you to step in and help drive health and safety across our fulfillment center in East Cairo<br>In this crucial WHS position, you’ll report to the WHS Manager.<br>Key job responsibilities<br>- Lead site risk assessment for current and new activities.<br>- Lead implementation of site specific WHS standards and guidelines. <br>- Lead implementation of site WHS objective and programs. <br>- Promote safe culture among employees by providing daily WHS content to shift briefing. <br>- Perform frequent site safety audits to identify all non-compliance equipment and/or processes at the site. Work with Operations team to implement solutions to eliminate exposure to these risks and prevent injury. <br>- Attending to incidents and occupational injuries cases on site. <br>- Guide and assist area managers on incident investigations, Austin write up and communication of lesson learned. <br>- Assisting Ops team in Austin follow up sheet and CAPA creation. Audit record-keeping practices and ensure Austin entries to be aligned with global WHS standards and local regulations. <br>- Ensure the PPE inventory at site and coordinate with procurement for order placement. <br>- Area Organisation (AO) weekly assignment, monitoring and support. <br>- Daily Powered Industrial Tool and Trailer Dock Release inspection and communications. <br>- Daily Action Tracking System monitoring and support. <br>- Participate in site management safety walk, provide insight into unsafe acts and conditions to management. <br>- Provide daily update to WHS Manager on objectives progress, incidents, AO ATS, network actions, etc). <br>- Preparation of WHS committee meeting agenda, MOM write up, ATS creation. <br>- Daily Permit to Work review and sign off. <br>- Lead on WHS related procurement and follow up. <br>- Preparing emergency response plans. <br>- Managing and conducting emergency drills. <br>- Managing preparation and training of emergency drills, prepare records. <br>- Heat Index establishment, monitoring and support. <br>- Provide support to site specific requests, unplanned events and activities. <br>- Conduct daily and weekly WHS audits, such as hazard waste room inspection, spill kit inspection, first aid room, etc.<br>- - WHS Experience/or WHS qualifications<br>- - Experience using Microsoft Word and Excel in a professional capacity<br>- - Bachelor’s degree in safety, environmental, ergonomics or a related field required.<br>- - NEBOSH &amp; IOSH certified.<br>- - Experience implementing lean principles and process improvement in an operational environment.<br>- - Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.<br>- - Good communicator - English &amp; local language<br>- - Available to work flexible shifts including days, nights and/or weekends<br>- - 2+ years of growing responsibilities in safety and/or environmental programs in manufacturing, production, or service operations.<br>- - Ability to analyze accident data, new processes, and machinery for potential safety concerns and conduct job hazard and job safety analyses<br>- - Experienced in emergency response and currently holds First aid and CPR certificates.<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Supervisor, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence &amp; performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations; Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication; Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; Prioritizing appropriately meeting deadlines; Exhibiting professional behavior while coping well with ambiguity and change; Driving results and approaching obstacles proactively; Ensuring company policies are communicated and enforced consistently; Sourcing and nurturing ideas and rolling them into the creation of improvement plans; Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization; Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives; Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management; Assisting with the establishment of long-term operational strategic plans; Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth; Recognizing top performance, coaching and progressive discipline for poor performance; Proposing and implementing improvements in equipment and processing methods; Conducting timecard review daily and weekly to ensure pay accuracy; Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports and timecard reviews.<br>- 1+ years of Microsoft Office products and applications experience<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Experience in stakeholder management and communication management<br>- Experience in an operational role, or experience in logistics<br>- Upper intermediate proficiency in English<br>- Basic Knowledge of operational requirements, environment and rules.<br>- Statistical mindset with focus on details and numbers.<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p>Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer ex-</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree</li><li>Speak, write, and read fluently in English</li><li>Experience in logistics</li><li>Experience in an operational role</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our External Fulfilment team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?<br>Join the External Fulfilment team as a City Manager. As a City Manager, you will be responsible for monitoring multiple sites from operations and compliance point of view. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to sites for launch, set up &amp; monitor operations.<br>Key job responsibilities<br>1-Lead city-level operations performance, owning site scorecards and ensuring consistent achievement of service, quality, and speed KPIs through daily monitoring and corrective actions.<br>2-Maintain strong on-ground presence through regular site visits, building trusted partnerships with vendors and operational teams to drive execution excellence and compliance.<br>3-Coach and develop vendors and frontline teams, identifying performance gaps, providing clear guidance, and unlocking improvement opportunities through structured follow-ups.<br>4-Own inventory and material availability, ensuring accurate stock management, replenishment, inbound quality, and regular inventory audits to prevent operational disruptions.<br>5-Drive operational readiness and change execution, identifying and closing gaps for new launches, peak periods, holidays, and site closures to protect customer experience.<br>6-Act as the primary owner for operational issue resolution, leading firefighting, troubleshooting, and time-critical recoveries to minimize customer and business impact.<br>7-Leverage data and operational tools, conducting daily deep dives on KPIs to detect risks early, resolve root causes, and drive fact-based decision-making.<br>8-Manage stakeholder expectations and escalations, coordinating cross-functionally to resolve issues while maintaining clear, professional communication.<br>9- Conducting Site Visits across EG and responsible for launching new nodes at vendor's warehouses hence owning a Car is a must to have.<br>A day in the life<br>A City Manager starts the day reviewing dashboards and site scorecards to track performance against key operational metrics, identify risks, and plan corrective actions. They spend significant time on-site, coaching teams, ensuring compliance, and closing execution gaps.<br>The role involves resolving operational issues, managing stakeholder escalations, and driving timely launches and smooth operations. Continuous monitoring of KPIs, follow-ups, and documentation of insights are key. Flexibility is required for weekend and travel to sites to maintain consistent operational excellence.<br>About the team<br>The External Fulfilment team drives seamless, high-quality operations across multiple sites, ensuring efficiency and reliability for our customers. Our mission is to anticipate disruptions, solve problems proactively, and continuously raise the bar in operational excellence. We operate with a culture of ownership, customer obsession, and data-driven decision-making, aligned with leadership principles like Dive Deep, Deliver Results, and Bias for Action. Team members are empowered to innovate, share insights, and take accountability while enjoying their work. Collaboration, learning, and having fun are core to how we achieve ambitious operational goals together.<br>- Bachelor's degree<br>- Speak, write, and read fluently in English<br>- Experience in logistics<br>- Experience in an operational role<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<ul style="font-size: 11px;"><li style="font-size: 11px;">2+ years of professional or military experience</li><li style="font-size: 11px;">Knowledge of Microsoft Office products and applications</li><li style="font-size: 11px;">Experience prospecting, qualifying, and cold-calling companies</li><li style="font-size: 11px;">Experience and track record of exceeding sales goals</li><li style="font-size: 11px;">Experience within e-commerce or Retail fields</li><li style="font-size: 11px;">Account management and stakeholder management experience, preferably within fashion industry.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<p>Key job responsibilities</p><p>- Executes labor demand planning by providing data inputs on applicant pipeline, conversion rates, attrition trends, and seasonal peaks (Ramadan, Prime, White Friday) to build staffing strategies that meet business demand across Egypt sites</p><p>- Manages the end-to-end hiring process (direct hiring and/or agency collaboration), tracking hiring event schedules, forecasted attendance rates, and ensuring an suitable candidate experience at all stages</p><p>- Monitors and optimizes candidate funnel performance including cycle time, conversion rates, and applicant pipeline metrics — identifying gaps and recommending actions to improve hiring efficiency</p><p>- Produces and tracks daily, weekly, and monthly KPI reporting, conducting root cause analysis on discrepancies and escalating trends to the WFS Country Manager to support meeting and exceeding business SLAs</p><p>- Collaborates with Site Leadership teams including Operations, Finance, and PXT to support labor requirements, assist in demand forecasting, and ensure alignment on hiring targets</p><p>- Maintains relationships with internal and external stakeholders (agencies, site teams, vendors) to support long-term partnerships and coordinate on hiring status and temporary pool management</p><p>- Supports cost-per-hire management through tracking labor acquisition, advertising, and talent acquisition costs; escalating budget concerns to the WFS Country Manager</p><p>- Contributes to associate experience service levels by executing hiring activities with minimal defects and maintaining high candidate satisfaction standards</p><p>- Ensures compliance with Egyptian Labor Law (Law No. 12 of 2003), Social Insurance regulations, and internal Amazon policies across all hiring and onboarding activities</p><p>- Participates in and supports projects of varying scale, proactively proposing solutions to improve hiring processes and contributing to the WFS Country Manager's vision through data-driven execution</p><p><br></p><p>Basic Qualifications</p><p>- 3+ years of human resources experience</p><p>- Experience with HR processes and systems</p><p><br></p><p>Preferred Qualifications</p><p>- Experience with process improvement and stakeholder management</p><p>- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Are you passionate about connecting people with opportunities at scale? Amazon's Workforce Staffing (WFS) team is the engine behind how we attract, hire, and onboard the thousands of associates who power our fulfillment network. We move fast, think big, and obsess over candidate experience because every hire matters.<br>We're looking for a Workforce Staffing Specialist to join our WFS team in Egypt. In this role, you'll be at the heart of high-volume hiring owning the end-to-end recruitment process, managing labor planning inputs, and driving hiring execution across our Egypt operations. You'll work closely with Operations, Finance, and HR teams to ensure we have the right people, in the right roles, at the right time.<br>You'll dive deep into hiring data, track funnel performance, and spot trends before they become problems. Whether it's a peak season like Ramadan or White Friday, or steady-state hiring, you'll ensure we meet demand while delivering a world-class candidate experience. If you thrive in a fast-paced environment, love working with data, and want to directly impact how Amazon grows in Egypt this role is for you.<br>Key job responsibilities<br>- Executes labor demand planning by providing data inputs on applicant pipeline, conversion rates, attrition trends, and seasonal peaks (Ramadan, Prime, White Friday) to build staffing strategies that meet business demand across Egypt sites<br>- Manages the end-to-end hiring process (direct hiring and/or agency collaboration), tracking hiring event schedules, forecasted attendance rates, and ensuring an suitable candidate experience at all stages<br>- Monitors and optimizes candidate funnel performance including cycle time, conversion rates, and applicant pipeline metrics — identifying gaps and recommending actions to improve hiring efficiency<br>- Produces and tracks daily, weekly, and monthly KPI reporting, conducting root cause analysis on discrepancies and escalating trends to the WFS Country Manager to support meeting and exceeding business SLAs<br>- Collaborates with Site Leadership teams including Operations, Finance, and PXT to support labor requirements, assist in demand forecasting, and ensure alignment on hiring targets<br>- Maintains relationships with internal and external stakeholders (agencies, site teams, vendors) to support long-term partnerships and coordinate on hiring status and temporary pool management<br>- Supports cost-per-hire management through tracking labor acquisition, advertising, and talent acquisition costs; escalating budget concerns to the WFS Country Manager<br>- Contributes to associate experience service levels by executing hiring activities with minimal defects and maintaining high candidate satisfaction standards<br>- Ensures compliance with Egyptian Labor Law (Law No. 12 of 2003), Social Insurance regulations, and internal Amazon policies across all hiring and onboarding activities<br>- Participates in and supports projects of varying scale, proactively proposing solutions to improve hiring processes and contributing to the WFS Country Manager's vision through data-driven execution<br>- 3+ years of human resources experience<br>- Experience with HR processes and systems<br>- Experience with process improvement and stakeholder management<br>- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>This position is only available to candidates who hold a valid PWD ID Card issued by the Ministry of Health.<br>Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.<br>The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.<br> <br> Summary of Responsibilities<br> - Demonstrates effective, clear and professional written and oral communication.<br> - Working with Contact Centre environment in metric driven environment to serve Amazon Sellers and Vendor World Wide<br> - Support World Wide Sellers and Vendors in different languages using Amazon approved translation tools <br> - Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues<br> - Builds Platform and business knowledge to better serve sellers<br> - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.<br> - Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.<br> - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.<br> - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.<br> - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.<br> - Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.<br> <br>- 1+ years of customer service experience<br>- 1+ years of driving process improvements experience<br>- Experience with Microsoft Office products and applications<br>- Experience with Excel<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Speak, write, and read fluently in Arabic and English<br>- 2+ years of customer service experience<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p><b>Description</b></p><p>As an ICQA Researcher you will be assigned to research in details and high quality all Inventory adjustments and transactions and will work closely with the operations team in efforts to provide data support for Improvement initiatives, root cause investigation of operational defects. The right candidate will demonstrate a good sense of ownership, ability to lead by example in all key areas of performance including safety and quality, and ability to develop a subject matter expertise on all operations processes in their assigned site.</p><p><br></p><p><b>Key job responsibilities</b></p><p>Development of data collection processes and data management systems</p><p>• Maintenance of data integrity (0% error rate)</p><p>• Designing of queries, compiling of data, and generation of reports in MS Access and Excel</p><p>• Charting and graphing of data for reporting purposes</p><p>• In depth research of defect trends</p><p>• Data collection and entry as needed</p><p>• Data mining and problem solving</p><p><br></p><p>Basic Qualifications</p><p>- Speak, write, and read fluently in English</p><p><br></p><p>Preferred Qualifications</p><p>- Bachelor's degree</p><p><br></p><p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><p><strong>Desired Candidate Profile</strong></p><p>Speak, write, and read fluently in English</p>

<p><b>Description</b></p><p>As a Supervisor, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence &amp; performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations; Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication; Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; Prioritizing appropriately meeting deadlines; Exhibiting professional behavior while coping well with ambiguity and change; Driving results and approaching obstacles proactively; Ensuring company policies are communicated and enforced consistently; Sourcing and nurturing ideas and rolling them into the creation of improvement plans; Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization; Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives; Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management; Assisting with the establishment of long-term operational strategic plans; Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth; Recognizing top performance, coaching and progressive discipline for poor performance; Proposing and implementing improvements in equipment and processing methods; Conducting timecard review daily and weekly to ensure pay accuracy; Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports and timecard reviews.</p><p><br></p><p><b>Basic Qualifications</b></p><p>- 1+ years of Microsoft Office products and applications experience</p><p>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</p><p><br></p><p>Preferred Qualifications</p><p>- Experience of stakeholder management including building and maintaining professional relationships</p><p>- Experience in an operational environment, such as logistics, retail, hospitality, or customer service</p><p>- Upper intermediate proficiency in English</p><p>- Basic Knowledge of operational requirements, environment and rules.</p><p>- Statistical mindset with focus on details and numbers.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As an ICQA Researcher you will be assigned to research in details and high quality all Inventory adjustments and transactions and will work closely with the operations team in efforts to provide data support for Improvement initiatives, root cause investigation of operational defects. The right candidate will demonstrate a good sense of ownership, ability to lead by example in all key areas of performance including safety and quality, and ability to develop a subject matter expertise on all operations processes in their assigned site. <br>Key job responsibilities<br>Development of data collection processes and data management systems <br>• Maintenance of data integrity (0% error rate) <br>• Designing of queries, compiling of data, and generation of reports in MS Access and Excel <br>• Charting and graphing of data for reporting purposes <br>• In depth research of defect trends <br>• Data collection and entry as needed <br>• Data mining and problem solving<br>- Speak, write, and read fluently in English<br>- Bachelor's degree<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p>Experience analyzing data and best practices to assess performance drivers. Experience influencing internal and external stakeholders. Experience successfully managing dynamic account portfolios. 7+ years of team management experience.</p><p><strong>Desired Candidate Profile</strong></p><p>B- MBA</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon’s sustainability goals?<br>Equal parts advisor and operating partner, Amazon’s team of Delivery Partner Managers and Senior Managers assists and guides our Amazon DSPs (Delivery Service Partner) business owners as they build and grow successful middle-mile businesses during a transformational time.<br>As a Delivery Partner Senior Manager, you will manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, you will work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.<br>Key job responsibilities<br>- Partner with 25-30 DSP owners across Egypt including entrepreneurs with no background in the logistics industry, or seasoned logistics carriers (Depending on business program)<br>- Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.<br>- Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.<br>- Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.<br>- As Lead, the Delivery Partner Senior Manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.<br>- Collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, Fleet, and Network Health, to name a few. The Delivery Partner Senior Managers support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and Strategy.<br>- The Delivery Partner Senior Manager will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively.<br>A day in the life<br>- Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.<br>- Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.<br>- Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)<br>- Performance: Coach and ensure effective upskilling and utilisation of AMZL tools.<br>- Performance: Deep dive to identify customer metric improvement opportunities.<br>- Performance: Champion the consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.<br>- Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive)<br>- Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.<br>- Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements)<br>- Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.<br>- Be the voice of the DSP within and represent them within the AMZL business.<br>- Experience: Improve driver standards to protect brand image.<br>- Capacity Management: Work with the DSP’s to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.<br>- Experience analyzing data and best practices to assess performance drivers<br>- Experience influencing internal and external stakeholders<br>- Experience successfully managing dynamic account portfolios<br>- 7+ years of team management experience<br>- Bachelor's degree<br>- MBA<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p>We are looking for a highly motivated and customer-centric Seller Support Associate to join our dynamic team. In this role, you will be responsible for providing exceptional support to our sellers, ensuring their success on our platform. You will handle a variety of inquiries, troubleshoot issues, and contribute to process improvements.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1+ years of customer service experience</li><li>1+ years of driving process improvements experience</li><li>Experience with Microsoft Office products and applications</li><li>Experience with Excel</li><li>Work a flexible schedule/shift/work area, including weekends</li><li>Speak, write, and read fluently in English</li></ul>