وظائف ديلفرى ( طيارين ) - الجيزة مصر

<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 6</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال، وجبات، ساعات إضافية</li></ul>

<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي</li></ul>

مطلوب سائق درجة ثالثة1- مكان العمل فى امبابة .2- يفضل ان يكون من سكان امبابة .3 - يشترط وجود رخصة مهنية.4- يوجد بدل عن كل سفرية ارباح كل شهر + بدل سفريوجد تامينات اجتماعية و تامين طبى خاص<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 4</li><li>نظام الورديات: صباحية فقط</li><li>رخصة القيادة: درجة ثالثة</li><li>المزايا: تأمين صحي، تأمين اجتماعي</li></ul>

&nbsp;يفضل من سبق لهم العمل بالمجال الطبي من مستلزمات

<strong>متطلبات الوظيفة:</strong><br>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a Technical Delivery Manager to oversee and coordinate project management activities across multiple telecommunications network domains, ensuring delivery aligns with customer priorities, timelines, and quality standards. This role focuses on managing project phases across the end-to-end lifecycle, supporting programme delivery while collaborating with cross-functional and international stakeholders.</p><p><strong>What you ll do</strong></p><ul><li>Manage end-to-end project delivery, with a strong focus on implementation phases aligned to business priorities</li><li>Coordinate project management activities across multiple network domains such as Mobile &amp; Fixed Access, Core, Transmission, OSS, and Cloud Engineering</li><li>Support feasibility studies, design coordination, development, testing, and transition into operations</li><li>Align project scope, timelines, budget, and quality KPIs with customer expectations</li><li>Apply delivery frameworks and quality standards to ensure consistency and compliance</li><li>Define and maintain project plans, ensuring alignment with wider programme milestones</li><li>Identify, track, and mitigate risks and issues to minimise business impact</li><li>Maintain clear, customer-focused communication with stakeholders and project teams</li><li>Ensure accurate and timely project reporting in governance tools</li><li>Support budget tracking, cost control, and delivery reporting activities</li><li>Contribute to service portfolio development and continuous improvement initiatives within the DMaaS community</li></ul><p><strong>What skills you will learn</strong></p><ul><li>Advanced project and programme management practices within telecom environments</li><li>Stakeholder engagement across complex, multi-market ecosystems</li><li>Risk management and delivery optimisation techniques</li><li>Telecom network architecture and cross-domain integration knowledge</li><li>Financial tracking and reporting within project delivery contexts</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Who you are</strong></p><ul><li>Demonstrated experience (3+ years) in project management within telecommunications or network environments</li><li>Strong understanding of end-to-end network architecture and interdependencies</li><li>Knowledge of project management methodologies (e.g., PRINCE2, PMP)</li><li>Experience managing stakeholders across virtual, cross-cultural environments</li><li>Able to analyse information, prioritise effectively, and make informed decisions</li><li>Skilled in communicating clearly and professionally in English (written and spoken)</li><li>Capable of managing multiple projects or workstreams simultaneously</li><li>Understanding of financial and budgeting principles within project environments</li><li>Degree in telecommunications, computer science, or a related field</li></ul><p><strong>Not a perfect fit?</strong></p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a Technical Delivery Project Lead to drive the end-to-end delivery of complex UK IT portfolio initiatives funded through CAPEX investment. This role focuses on mobilising, shaping, designing, and delivering technology-enabled transformation projects across multiple systems and stakeholders. You will play a key role in managing high-complexity programmes, ensuring delivery aligns with governance frameworks, business objectives, and quality standards.</p><p>What you ll do</p><ul><li>Manage end-to-end delivery of assigned projects, from business case creation to transition into IT operations</li><li>Lead the mobilisation, shaping, and design phases, ensuring alignment with business goals and delivery standards</li><li>Plan, structure, and manage complex project roadmaps, including dependencies, resources, and critical paths</li><li>Develop and manage detailed project and programme plans using structured delivery methodologies</li><li>Build strong relationships with stakeholders, suppliers, and cross-functional delivery teams</li><li>Facitate stakeholder engagement, communication plans, and alignment throughout the project lifecycle</li><li>Manage project budgets, cost estimations, and financial tracking, including CAPEX governance</li><li>Monitor and control delivery performance, ensuring projects are delivered on time, within scope, and within budget</li><li>Lead cross-functional teams across multiple geographies, including internal teams, system integrators, and third parties</li><li>Drive transformation initiatives involving technical change and business process improvements</li><li>Ensure compliance with Vodafone delivery governance and methodologies</li><li>Identify measurable outcomes, success factors, and KPIs for project delivery</li><li>Create and maintain stakeholder maps and communication strategies</li><li>Forecast and manage resource demand across the project lifecycle</li><li>Support continuous improvement and optimisation of delivery practices</li></ul><p>Who you are</p><ul><li>Egyptian national currently residing in Egypt</li><li>Demonstrated experience in managing end-to-end delivery of complex ICT or technology projects</li><li>Strong understanding of software development and application delivery lifecycles</li><li>Experience in delivering transformation and technical change initiatives</li><li>Skilled in managing cross-functional and cross-cultural teams</li><li>Strong leadership capabilities, with the ability to guide, support, and influence teams in a matrix environment</li><li>Proven ability to manage multiple programmes or projects simultaneously</li><li>Background in telecommunications or network environments</li><li>Professional certification such as PRINCE2 Practitioner or PMP</li><li>Strong financial understanding, including budgeting, capitalisation, and profit and loss principles</li><li>Excellent communication and stakeholder engagement skills, with the ability to work effectively across all levels</li><li>Ability to quickly build technical understanding across diverse domains</li><li>Proficiency in Microsoft tools including Excel, PowerPoint, Visio, and Project</li><li>Strong organisational, planning, and problem-solving skills with attention to detail</li></ul><p>Not a perfect fit?</p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p>What's in it for you</p><ul><li>Opportunity to lead large-scale transformation projects within Vodafone s UK IT portfolio</li><li>Exposure to senior stakeholders and strategic initiatives across multiple domains</li><li>Experience working in a complex, multi-vendor and global delivery environment</li><li>Professional growth through ownership of end-to-end delivery and governance</li><li>Collaborative environment focused on innovation, continuous improvement, and delivery excellence</li></ul><p>What skills you will learn</p><ul><li>Advanced project and programme delivery within large-scale enterprise environments</li><li>Financial and CAPEX governance in technology projects</li><li>Stakeholder management across senior leadership and cross-functional teams</li><li>Complex dependency management and transformation planning</li><li>Application of structured delivery methodologies and governance frameworks</li><li>Leadership and collaboration across geographically distributed teams</li></ul><p>VOIS Equal Opportunity Employer Commitment</p><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Egyptian national currently residing in Egypt</li><li>Demonstrated experience in managing end-to-end delivery of complex ICT or technology projects</li><li>Strong understanding of software development and application delivery lifecycles</li><li>Experience in delivering transformation and technical change initiatives</li><li>Skilled in managing cross-functional and cross-cultural teams</li><li>Strong leadership capabilities, with the ability to guide, support, and influence teams in a matrix environment</li><li>Proven ability to manage multiple programmes or projects simultaneously</li><li>Background in telecommunications or network environments</li><li>Professional certification such as PRINCE2 Practitioner or PMP</li><li>Strong financial understanding, including budgeting, capitalisation, and profit and loss principles</li><li>Excellent communication and stakeholder engagement skills, with the ability to work effectively across all levels</li><li>Ability to quickly build technical understanding across diverse domains</li><li>Proficiency in Microsoft tools including Excel, PowerPoint, Visio, and Project</li><li>Strong organisational, planning, and problem-solving skills with attention to detail</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <div> <div> <b>Who we are</b> </div> <div> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p> </div> </div> <div> <div> <b>About this Role</b> </div> <div> </div> </div> <div> <div> <b>What you ll do</b> </div> <div> </div> </div> <div> <div> <b>Who you are</b> </div> <div> </div> </div> <div> <div> <b>Not a perfect fit?</b> </div> <div> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> </div> </div> <div> <div> <b>What's in it for you</b> </div> <div> </div> </div> <div> <div> <b>What skills you will learn</b> </div> <div> </div> </div> <div> <div> <b>VOIS Equal Opportunity Employer Commitment</b> </div> <div> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. </p> </div> </div> <div> <div> <b>Join Us</b> </div> <div> <p>At Vodafone, we re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> </div> </div> <div> <div> <b>Alert </b> </div> <div> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p> </div> </div> <div> <div> <b>Follow us on social media</b> </div> <div> </div> </div> </div></div></section>

<p>Sales Executive / Business Developer Wanted!</p><p>&nbsp;</p><p><strong>About us:</strong></p><p>Digital Bond specializes in Branding, Social Media, Influencer Marketing &amp; Digital PR, Video Production, Web &amp; App Development, SMS Campaigns, Food Styling Photography, SEO, Performance Marketing, and Media Buying.</p><p>&nbsp;</p><p><strong>Job Overview:</strong></p><p>As a Sales Executive, you will drive agency growth by connecting brands with our advertising, digital, and software solutions.&nbsp;</p><p>You will act as a trusted consultant, identifying client needs and delivering tailored strategies to help them scale.</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><p>-Identify, contact, and onboard potential clients.</p><p>-Pitch strategic advertising and digital solutions aligned with client goals.</p><p>-Research new advertising markets and industry trends.</p><p>-Deliver high-impact sales presentations to key decision-makers.</p><p>-Prepare campaign proposals, media kits, and sales contracts.</p><p>-Manage and grow client relationships.</p><p>-Partner with internal department heads to ensure project execution matches client specs.</p><p>&nbsp;</p><p><strong>Requirements &amp; Qualifications:</strong></p><p>-Experience &amp; background in sales, advertising, or digital marketing is a must.</p><p>- Familiarity with key analytics and sales tools.</p><p>&nbsp;</p><p><strong>Extra informations:</strong></p><p>-Location: Dokki, Giza (Onsite) | Schedule: Sun - Thu (10 AM - 6 PM)</p><p>-Off Days &amp; Leave: Fri - Sat, Official Holidays &amp; Annual Vacation Days</p><p>-Coverage: Medical &amp; Social Insurance</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This job is responsible for visiting doctors to promote particular products, disseminate product information and convey company messages to achieve monthly sales targets.</p><p>Key Responsibilities:</p><ul><li>Follows all relevant Sales procedures so that work is carried out in a controlled and consistent manner.</li><li>Follows the day-to-day operations related to own job in the Sales function to ensure continuity of work.</li><li>Visits doctors in private clinics or hospitals on a daily basis to promote particular products, disseminate product information and convey company messages to achieve monthly sales target.</li><li>Collates accurate and prompt basic sales information and enters them on the CRM system on a daily basis to be revised by the Field Sales Supervisor.</li><li>Coordinates and communicates with sales representatives and direct manager on a daily basis to achieve sales targets.</li><li>Acquires the necessary knowledge of all of the company s products and/or services in order to help increase sales.</li><li>Complies with all relevant safety, quality, health and environmental procedures and code of conduct to ensure a healthy and safe work environment.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications:</h2><p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><ul><li>B.Sc. degree in Pharmacy or equivalent.</li><li>1 - 3 years of related experience</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Who we are</p><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture</p><p>About this Role</p><p>We are seeking a Programme Delivery Lead to drive the delivery and governance of multiple large-scale, high-complexity programmes within the UK IT &amp; Digital landscape. The role focuses on managing business demand, overseeing CAPEX-funded initiatives, and enabling business growth through effective delivery and lean governance practices. The individual will be accountable for end-to-end programme delivery, working across cross-functional teams, technologies, suppliers, and stakeholders to deliver impactful transformation and technology capability enhancements.</p><p>What you ll do</p><ul><li>Lead the end-to-end delivery of complex programmes, ensuring alignment with business objectives and governance standards</li><li>Develop and own integrated project plans, consolidating inputs across Agile and delivery teams (including sprint, scrum, testing, integration, and release)</li><li>Manage RAID (risks, assumptions, issues, and dependencies), ensuring adherence to milestones and delivery commitments</li><li>Implement lean governance practices that prioritise ownership, responsiveness, predictability, and transparency</li><li>Oversee programme financials, including CAPEX/OPEX management, supplier commercials, and budget forecasting</li><li>Maintain clear, consistent communication with senior stakeholders to build trust and transparency across time, cost, scope, and quality dimensions</li><li>Use data-driven insights to track performance, including effort and cost burn-down analysis</li><li>Govern the effective use of Azure DevOps, ensuring consistent utilisation of dashboards, plans, and delivery roadmaps</li><li>Define programme direction, priorities, scope, and delivery roadmap in collaboration with release management and key stakeholders</li><li>Coordinate cross-functional and cross-cultural teams, including system integrators and third-party partners</li></ul><p>Who you are</p><ul><li>Egyptian national currently residing in Egypt</li><li>Demonstrated experience (typically 7+ years) delivering complex ICT programmes end-to-end</li><li>Certified in PMP or PRINCE2 Practitioner</li><li>Knowledge of application and software development lifecycle methodologies</li><li>Experience leading transformation initiatives and managing cross-cultural, matrixed teams</li><li>Strong leadership capability with the ability to guide, motivate, and develop teams in both direct and indirect reporting structures</li><li>Proficient in Microsoft Excel, PowerPoint, Visio, and Project, with strong data visualisation and presentation skills</li><li>MBA or equivalent postgraduate qualification is desirable</li><li>Strong stakeholder management skills, with the ability to engage and influence senior audiences</li></ul><p>Not a perfect fit?</p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p>What's in it for you</p><ul><li>Opportunity to lead high-impact, large-scale transformation programmes within a global organisation</li><li>Exposure to diverse technologies, cross-functional teams, and international stakeholders</li><li>A collaborative environment that encourages innovation, continuous improvement, and ownership</li><li>Professional growth through complex programme delivery and stakeholder engagement</li><li>Access to industry-leading tools and methodologies in programme and Agile delivery</li></ul><p>What skills you will learn</p><ul><li>Advanced programme governance and lean delivery methodologies</li><li>Financial management and forecasting within large-scale technology programmes</li><li>Data-driven performance tracking and reporting techniques</li><li>Cross-cultural leadership and stakeholder influence at senior levels</li><li>Enhanced expertise in Azure DevOps and Agile delivery frameworks</li></ul><p>VOIS Equal Opportunity Employer Commitment</p><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p><p>Join Us</p><p>At Vodafone, we re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><p>Alert</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Egyptian national currently residing in Egypt</li><li>Demonstrated experience (typically 7+ years) delivering complex ICT programmes end-to-end</li><li>Certified in PMP or PRINCE2 Practitioner</li><li>Knowledge of application and software development lifecycle methodologies</li><li>Experience leading transformation initiatives and managing cross-cultural, matrixed teams</li><li>Strong leadership capability with the ability to guide, motivate, and develop teams in both direct and indirect reporting structures</li><li>Proficient in Microsoft Excel, PowerPoint, Visio, and Project, with strong data visualisation and presentation skills</li><li>MBA or equivalent postgraduate qualification is desirable</li><li>Strong stakeholder management skills, with the ability to engage and influence senior audiences</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a Technical Delivery Project Coordinator to support the UK IT portfolio delivery team in managing business demand, delivery, and governance of CAPEX-funded initiatives. This role will focus on supporting or independently delivering low to medium complexity projects within an assigned portfolio, enabling end-to-end delivery from mobilisation and design through to transition into IT operations. The role involves working across multiple systems, stakeholders, and third parties, ensuring delivery meets quality, time, and cost expectations. What you ll do _x000D_ Support or lead assigned projects within a portfolio, ensuring end-to-end delivery aligned with governance standards Act as a project or delivery coordinator, building and supporting cross-functional teams to achieve project objectives Identify and engage stakeholders, suppliers, and delivery partners from project initiation through delivery lifecycle Develop project plans, including timelines, dependencies, resource needs, and critical paths Contribute to the creation of business cases and cost estimates Monitor and control project performance against defined plans and success metrics Ensure integration of all workstreams into a unified delivery plan Manage stakeholder communication plans and maintain alignment throughout delivery Forecast and manage resource requirements including people, technology, and financials Support governance compliance and ensure adherence to Vodafone delivery methodologies Facilitate collaboration between internal teams and external partners to deliver outcomes Contribute to continuous improvement of delivery processes and stakeholder engagement practices Who you are _x000D_ An Egyptian national residing in Egypt Early-career professional with 0 2 years of relevant experience in project delivery, ideally within ICT or technology environments Strong communication and interpersonal skills, able to collaborate effectively across teams Demonstrated ability to coordinate tasks and manage priorities in a structured manner Understanding of telecommunications or IT environments is advantageous Familiarity with software development lifecycle concepts is beneficial Ability to quickly acquire new technical knowledge and apply it in a delivery context Basic leadership capability with the ability to support and motivate team members within a matrix environment Experience using tools such as Microsoft Excel, PowerPoint, Visio, or Project Not a perfect fit? _x000D_ Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you _x000D_ Opportunity to develop hands-on experience in end-to-end project delivery within a global organisation Exposure to international stakeholders, systems, and delivery frameworks A collaborative and supportive environment focused on learning and development Career growth opportunities within technology delivery and programme management Involvement in strategic transformation initiatives impacting Vodafone UK What skills you will learn _x000D_ Project planning, coordination, and delivery management fundamentals Stakeholder engagement and communication across multiple organisational levels Resource forecasting and utilisation management Governance processes within large-scale technology programmes Practical exposure to telecommunications systems and digital transformation delivery VOIS Equal Opportunity Employer Commitment _x000D_ Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>An Egyptian national residing in Egypt Early-career professional with 0 2 years of relevant experience in project delivery, ideally within ICT or technology environments Strong communication and interpersonal skills, able to collaborate effectively across teams Demonstrated ability to coordinate tasks and manage priorities in a structured manner Understanding of telecommunications or IT environments is advantageous Familiarity with software development lifecycle concepts is beneficial Ability to quickly acquire new technical knowledge and apply it in a delivery context Basic leadership capability with the ability to support and motivate team members within a matrix environment Experience using tools such as Microsoft Excel, PowerPoint, Visio, or Project</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ability to act as single point of contact for NCR Financial customers with Incident Management Services</p><p>Accountable for continuously receiving and handling high volumes of customer calls</p><p>Responsible for service requests from customer and resolution of problems; generate daily and weekly incident reports; review incident history to determine recurring faults</p><p>Monitor ATM networks</p><p>Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems</p><p>Use tools to remotely access customer equipment to diagnose and resolve customer problems</p><p>Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information</p><p>Escalate customer problems both internally and externally, when required and according to defined escalation paths</p><p>Acquire and maintain current knowledge of relevant product offerings and support policies</p><p>Training of new agents; training of existing agents with new/revised processes</p><p>Assist Level 1 agents in all areas as required</p><p>Assign tasks to agents on schedule as required</p><p>Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches</p><p>Participate in team projects that enhance the quality or efficiency of the Service desk</p><p>Work with other Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress</p><p>Contribute as a team member; participate in objective setting, performance management, reward and recognition programs</p><p>Participate in special projects as assigned to continuously improve processes, tools and organization</p><p>Requires rotation in work hours involving weekend, holiday or extended hours</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree</li><li>Bilingual (French / English)</li><li>Previous experience in a Customer Support and/or Helpdesk environment</li><li>The candidate will have an aptitude for providing positive customer service and good communication skills (written &amp; spoken)</li><li>Keyboard proficiency and understanding of Windows-based applications/tools</li><li>2+ years of related experience</li><li>Self-driven and results oriented. Ability to work under pressure within flexible working hours</li><li>Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication</li></ul><p></p></section>

<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 2</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي، سكن</li></ul>