Insurance Coordinator Jobs - Mansoura Egypt

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To manage and follow up on all hub-related communications, ensuring issues are resolved efficiently between Customer Service, Account Managers, and Operations teams. The role focuses on problem-solving, SLA compliance, and maintaining smooth coordination across departments.</p><p>Receive the new pickups closed in bosta flyers. Ensure that the tracking number was written correctly on the flyer with the marker by the couriers. Receive the shipments(new pickups) on the system and add the tracking numbers on the Receiving Pickups sheet. Arrange day-to-day dispatch of the shipments and sort shipments based on delivery addresses. Add the cash collection and Refund shipments to the courier s routes. Send the routes directly to the stars App. Receive the undelivered shipments on the system and the productivity sheet as well. Get the receiver s signature and IDs# on delivered shipments with Zero Cod. Get hard copies of returned shipments signed by the business. Monitor the Stars Wallets and ensure that they are depositing the same collected CODs amount on a daily basis. Make a verification call on the undelivered shipments or Canceled shipments on a daily basis. Cancel the refused shipments on the system. Transfer the canceled orders after exceeding holding period at the hub 24 hours to sorting facility team through Transfer to Hub Send handover mails to the sorting facility team including the total number of transferred shipments, seal number and the tracking numbers subject with the status of the shipments. Performs related duties as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>6 months to 1 year of experience in logistics field, in e-commerce or shipping industry.</li><li>Only graduates are eligible for this role.</li></ul><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p><p></p></section>

<p>The role of the Junior Alternations Engineer is to oversee the customers technical inquiries and complaints, raise them, to fulfill the customers satisfaction and process improvement according to the projects conditions and status.</p><p>Handle customers Alterations requests by contacting customers, and follow-up on requests. Study the requested modifications and coordinate the feedback with the concerned stakeholders, internal and external. Review the cases status before refunding the insurance check from the CM team. Respond to customers technical requirements, inquiries, and complaints in a timely manner and according to the agreed-upon policies. Ensure all technical complaints are answered and illustrated to customers professionally and promptly. Communicate the approved alterations to the community team for issuing work permissions. Submit all cases status, feedback, and important correspondences on the SAP to ensure accurate documentation and referencing. Address issues proactively to minimize disruptions and delays. Conduct a regular site visits to review the status of the opened cases and performed work to ensure it matched the company s regulations and issued approvals.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Architecture.</li><li>1 to 3 years of experience.</li><li>Ms office.</li><li>Autocad is a must.</li><li>Communication Skills.</li><li>Analyzing &amp; Interpreting</li><li>Interacting &amp; Presenting</li><li>Organizing &amp; Executing</li><li>Supporting &amp; Co-operating</li></ul>