Jobs in Tourism Sector - Gharbia Egypt

<strong>:Role Overview</strong><br>• The Merchant Specialist will be responsible for onboarding new merchants, supporting them in daily payment operations, and ensuring continuous engagement and transaction growth on the Stryve platform.<br><br><strong>:Key Responsibilities</strong><br>• Onboard new merchants onto Stryve’s platform<br>• Guide merchants through the payment setup and activation process<br>• Support merchants in daily payment operations and transactions<br>• Monitor transaction performance and usage levels<br>• Follow up regularly to ensure active engagement<br>• Resolve merchant issues in coordination with Operations &amp; Finance<br>• Identify opportunities to increase transaction volume<br>• Maintain accurate merchant records using CRM<br>• Collect structured feedback and report insights to internal teams<br><br><strong>:Requirements</strong><br>• 1–4 years of experience in Customer Success, Account Management, or Merchant Support<br>• Experience in FinTech, digital payments, or B2B platforms is highly preferred<br>• Strong communication and relationship management skills<br>• Proven sales experience<br>• Ability to deliver effective presentations and conduct product demonstrations<br>• Experience in training clients on products or services<br>• Demonstrated success in sales management, business development and customer acquisition<br>• Ability to work independently and collaboratively in a team environment<br>• Self-motivated with a strong work ethic and desire to succeed<br>• Fluent in English and Arabic<br>• Bachelor's degree in Business or related field

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met. Ensure menu quality index, price parity, vendor funded deals, and drive affordability Building new commercial relationships by renewing the existing contacts through offer renegotiating, preferred partnerships, and upselling to new profitability levers Own full performance of your portfolio, from sales performance, to in-store operations, to marketing and growth strategies, and providing every-day support Maintain a regular cadence of in-person meetings with all your partners in your assigned portfolio. Provide excellent and proactive reporting to partners on performance. Negotiate and acquire restaurants on different ads products to help boost their growth. Ensure daily, weekly, and month targets are on track and with your team lead to ensure constant portfolio growth. Maintain granular reporting on your portfolio s performance. Upselling new services to our existing restaurants such as logistics as a service, tPro, and various loyalty programs Automate and digitalize vendor experience by pushing for vendor portal adoption, self service and self booking through talabat vendor dashboard</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Have a passion for sales 3-4 years of experience, ideally in sales, account management, or related experience. You excel in a transactional deal cycle High level of ownership and dedication. You show creative sales tactics to engage with prospect</p><p></p></section>

<ul><li><p>Ensure that customer vehicles are fixed right from the first time.</p></li><li><p>Ensure that repairs are carried out within promised delivery time and estimated cost.</p></li><li><p>Order and follow up parts orders with Parts Department.</p></li><li><p>Inspect and test drives vehicle on which repairs are performed.</p></li><li><p>Return those vehicles failing the quality control inspection to the technician who performed work.</p></li><li><p>Assist the service advisors in identifying or diagnosing vehicle problems when needed.</p></li><li><p>Proper utilization of service facilities e.g. equipment, SST. Manuals, diagnostic tool.</p></li><li><p>Maintain high standard of premise cleanliness and a high level of self-hygiene, and uniform appearance for himself and his group.</p></li><li><p>Provide the servicing technician with an accurate description of the reasons for returning the vehicle to assist and guide him to solve the problem.</p></li><li><p>Advise management regarding technician job performance, training needs, and other specific areas.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Mechanical or Mechatronic Engineering Degree</p></li><li><p>Driving license</p></li><li><p>Ability to Lead and Supervise</p></li><li><p>High Planning &amp; Organizing Skills</p></li><li><p>Strong Technical knowledge &amp; Background</p></li></ul><p></p>

<p><strong>Join Our Dynamic Team as a Customer Service Agent in Gharbia, Egypt!</strong></p><p>Are you passionate about helping people and eager to kickstart your career in a vibrant and supportive environment? We are searching for an enthusiastic and dedicated <strong>Customer Service Agent</strong> to be the voice of our brand and deliver exceptional experiences to our valued customers. This is an incredible opportunity to grow your skills, make a real impact, and thrive in an on-site role within our operations and sales teams.</p><p><strong>What You'll Do:</strong></p><ul><li><strong>Be the First Point of Contact:</strong> Engage with customers across various channels, providing prompt, courteous, and efficient support.</li><li><strong>Solve with Skill:</strong> Listen actively to customer inquiries, diagnose issues, and provide accurate, timely, and effective solutions.</li><li><strong>Educate and Empower:</strong> Guide customers through our products and services, ensuring they have a clear understanding and positive experience.</li><li><strong>Drive Satisfaction:</strong> Go above and beyond to ensure every customer interaction ends with a smile, building lasting relationships and loyalty.</li><li><strong>Collaborate for Success:</strong> Work closely with operations and sales teams to streamline processes and enhance the overall customer journey.</li><li><strong>Identify Opportunities:</strong> Recognize and act on opportunities to introduce relevant products or services, contributing to sales goals.</li></ul><p><strong>Growth Opportunities:</strong></p><p>We believe in nurturing talent! As an Entry Level Customer Service Agent, you'll receive comprehensive training and continuous professional development. This role is a fantastic springboard for advancement within customer service, operations, or even sales and management, offering clear pathways for career progression within our growing organization.</p><p><strong>Team &amp; Culture:</strong></p><p>Join a supportive, energetic, and collaborative team where your contributions are recognized and celebrated. We foster a culture of respect, continuous learning, and mutual success. You'll be part of a diverse group of individuals all working together to achieve common goals and deliver outstanding customer experiences.</p><p><strong>Impact You'll Make:</strong></p><p>Your dedication will directly shape our customers' perception of our brand. By providing empathetic and effective support, you'll not only resolve immediate concerns but also contribute to customer retention, brand reputation, and overall business growth. You are key to our success!</p>

<p>Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, on-site environment where your expertise can truly make a difference? We are searching for an extraordinary <strong>Customer Service Manager</strong> to lead our dedicated team in <strong>Gharbia, Egypt</strong>!</p><p><strong>Overview:</strong> As a vital member of our organization, you will be at the forefront of shaping our customer interactions, ensuring every client receives unparalleled support. This isn't just a job; it's an opportunity to build, inspire, and elevate a team to new heights of customer satisfaction and operational excellence.</p><ul><li><p><strong>Responsibilities:</strong></p></li><li><p><strong>Inspire and Lead:</strong> Guide, mentor, and motivate a team of customer service professionals to achieve and exceed performance targets.</p></li><li><p><strong>Strategic Oversight:</strong> Develop and implement customer service strategies that align with company goals and enhance the overall customer journey.</p></li><li><p><strong>Problem Resolution:</strong> Act as the ultimate escalation point for complex customer issues, ensuring swift and satisfactory resolutions.</p></li><li><p><strong>Process Enhancement:</strong> Identify opportunities for process improvements, implementing best practices to streamline operations and boost efficiency.</p></li><li><p><strong>Performance Management:</strong> Monitor team performance, provide regular feedback, conduct reviews, and foster a culture of continuous improvement.</p></li><li><p><strong>Training &amp; Development:</strong> Champion ongoing training initiatives to keep the team updated on product knowledge, service standards, and industry best practices.</p></li><li><p><strong>Data-Driven Decisions:</strong> Analyze customer feedback and service data to identify trends, inform decision-making, and drive positive changes.</p></li></ul><p><strong>Skills &amp; Technologies:</strong> You will leverage your deep understanding of <strong>Customer Service</strong>, <strong>Customer Care</strong>, and <strong>Customer Support</strong> to lead with authority. Experience with CRM software and data analysis tools will be crucial in this role.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development. This role offers significant opportunities to hone your leadership skills, influence strategic initiatives, and advance within a growing organization. Your success is our success!</p><p><strong>Team &amp; Culture:</strong> Join a collaborative and supportive team that values open communication, innovation, and a shared commitment to customer success. We foster an environment where your contributions are recognized and celebrated.</p><p><strong>Impact:</strong> Your leadership will directly impact our customer satisfaction ratings, brand reputation, and overall business growth. You will be instrumental in creating loyal customers and a thriving service department. This is your chance to leave a lasting legacy!</p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience That Excites Us:</strong></p></li><li><p>A commanding <strong>7-10 years of progressive experience</strong> in Customer Service, with a significant portion in a leadership or managerial capacity.</p></li><li><p>Proven track record of success in managing and inspiring high-performing customer service teams.</p></li><li><p><strong>Essential Skills for Success:</strong></p></li><li><p><strong>Customer Service:</strong> Deep expertise in delivering and managing exceptional customer service experiences.</p></li><li><p><strong>Customer Care:</strong> A genuine passion for nurturing customer relationships and ensuring satisfaction.</p></li><li><p><strong>Customer Support:</strong> Demonstrated ability to troubleshoot, resolve, and escalate customer issues effectively.</p></li><li><p><strong>Team Leadership:</strong> Exceptional ability to lead, motivate, and develop a diverse team.</p></li><li><p><strong>Conflict Resolution:</strong> Masterful skills in de-escalating situations and finding mutually beneficial solutions.</p></li><li><p><strong>Process Improvement:</strong> A keen eye for identifying inefficiencies and implementing effective solutions.</p></li><li><p><strong>Communication Skills:</strong> Outstanding verbal and written communication abilities.</p></li><li><p><strong>Problem-Solving:</strong> A proactive and analytical approach to tackling challenges.</p></li><li><p><strong>Career Level Expectations:</strong> This is a pivotal <strong>Manager</strong> level role, demanding strategic thinking, operational excellence, and exemplary leadership. We're looking for a leader ready to take ownership and drive significant impact.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Overview We Are PepsiCo PepsiCo is a leading name in North Africa s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local sourcing, production, and distribution, PepsiCo provides essential support to local economies and partners closely with communities throughout the region. Guiding Vision and Regional Impact PepsiCo s vision aligns with our global goal to be the Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). This strategic transformation is committed to sustainable growth by putting people and the planet at the heart of our operations. In North Africa, this includes initiatives in responsible sourcing, waste reduction, and water conservation. Our regional programs empower local talent, boost employment, and provide support for local agriculture, particularly through partnerships with farmers and suppliers. Empowering Our People and Communities Our dynamic teams drive the PepsiCo culture in North Africa, embracing diversity and collaboration to solve local challenges and create innovative products. We are dedicated to fostering an inclusive workplace, one where every individual feels valued and empowered to be themselves. This commitment extends beyond our employees to positively impact the communities we serve, striving for shared growth and a healthier, more sustainable future for all. Diversity and Inclusion Commitment PepsiCo stands firmly behind our global commitment to diversity, equality, and human rights. We are proud to be an equal opportunity employer, ensuring a fair and welcoming workplace for all, regardless of age, gender, religion, disability, or any other characteristic. Our dedication to inclusion strengthens our workforce and helps drive our business forward, enriching both PepsiCo and the communities in North Africa. Responsible for Electrical Maintenance Scope on Production lines and managing technician performance KPIs, Technical Skills to support achieving plant AOP targets Responsibilities Maintain the equipment within the required efficiencies. Applying maintenance procedures and ensure people and equipment safety. Lead the working team administratively and technically on daily basis. Achieve and analyze maintenance KPIs and issue periodic follow-up reports. Achieve &amp; follow-up weekly electricity, water, gas consumptions. Control the maintenance expenses on a weekly basis. Cooperate with Purchasing &amp; Engineering team for any technical issues. Revise spare parts strategic items on annual basis. Revise the work orders completion with spare parts withdrawal. Review and modify the spare parts item cards limits to ensure Spare Parts. Availability. Review and sign on purchasing orders and technically approve supplier s offers. Revise, check and approve imported spare parts orders. Participate in planning and preparation for projects. Annual revise for equipment fixed assists registry. Complete the organization structure for his team as per the standard crew. Responsible for implementing AIB, TPM, EMS &amp; ERP PEMM systems. Enhance the equipment performance by updating the PM programs. Control team overtime and annual leaves according to the work needs. Raising-up team skills by internal technical training and coach new TLs. - - Internal Clients: PC Process Corn Process Packaging Safety Food Safety Utilities Quality Sustainability. - External Clients: Spare Parts suppliers - Contractors Qualifications Electrical technical background Previous experience in the same field at least 2 years Good knowledge about Control circuits, electronics, PLC, Networks Leadership skills Communication &amp; Presentation skills Work under pressure. Good computer skills Time Management Problems Analysis and solving</div></section>