Jobs in Tourism Sector in Egypt

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Stewarding attendant</strong></p> <p>Do you have a heart to serve and love being part of a team? As Stewarding Attendant, you will assist in the execution of memorable Food & Beverage experiences for our guests.</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies and the opportunity to earn qualifications while you work</li> <li>Opportunity to develop your talent and grow within your property and across the world</li> <li>Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Responsible for the cleanliness and sanitizing of all surfaces</li> <li>Keeping floors and work areas clear of hazards and obstruction</li> <li>Responsible of the operation of kitchen cleaning equipment</li> </ul> <h4>Qualifications</h4> <p><strong>Your experience and skills include:</strong></p> <ul> <li>Organized and a great team player</li> <li>Passionate about maintaining a clean and safe working environment</li> <li>Understanding of food safety and hygiene</li> </ul> <h4>Additional information</h4> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><br></p><p>Job Description Receive and check all incoming stock to ensure that the quality and quantity match the order specifications. Organize and store inventory in an efficient and orderly manner. Maintain proper records of stock levels and update inventory management systems regularly. Monitor stock rotation to ensure that older items are used first to prevent spoilage or expiration (FIFO - First In, First Out). Issue supplies to various departments (e.g., kitchen, housekeeping, maintenance) as per their requirements. Maintain accurate records of distribution to avoid any discrepancies. Conduct regular physical stock counts and report discrepancies to the management. Assist with reordering stock when items are running low. Ensure all receipts, requisitions, and inventory transactions are documented correctly. File and maintain all purchase orders, invoices, and delivery notes for auditing and reporting purposes. Inspect incoming goods for quality and ensure proper storage conditions. Report damaged, expired, or defective goods to suppliers and management. Ensure that all stock is stored in compliance with safety and health standards, including hygiene regulations. Follow the proper handling procedures for hazardous or perishable items. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>bilities/Key Competencies/Skills Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience. Leading Myself Positive Orientation Operational Decision Making Self-Development &amp; Management Leading Others Developing an Empowered Team Leading an Engaged and Diverse Team Communication Leading the Business Advocating Guest Passion Business Planning and Analysis Business Improvement and Change</li><li>Experience/Certificates/Education High school diploma or equivalent; background in logistics or supply chain management can be advantageous. Previous experience in inventory management or storekeeping, ideally in a hotel, restaurant, or similar environment. Strong organizational skills and attention to detail. Basic knowledge of inventory systems and stock management. Good communication skills and the ability to coordinate with various departments. Ability to work independently and as part of a team. Ability to lift and move heavy items as required.</li></ul>

<p>Receive and check all incoming stock to ensure that the quality and quantity match the order specifications. Organize and store inventory in an efficient and orderly manner. Maintain proper records of stock levels and update inventory management systems regularly. Monitor stock rotation to ensure that older items are used first to prevent spoilage or expiration (FIFO - First In, First Out). Issue supplies to various departments (e.g., kitchen, housekeeping, maintenance) as per their requirements. Maintain accurate records of distribution to avoid any discrepancies. Conduct regular physical stock counts and report discrepancies to the management. Assist with reordering stock when items are running low. Ensure all receipts, requisitions, and inventory transactions are documented correctly. File and maintain all purchase orders, invoices, and delivery notes for auditing and reporting purposes. Inspect incoming goods for quality and ensure proper storage conditions. Report damaged, expired, or defective goods to suppliers and management. Ensure that all stock is stored in compliance with safety and health standards, including hygiene regulations. Follow the proper handling procedures for hazardous or perishable items. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p><strong>Desired Candidate Profile</strong></p><p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Heartist service culture to be responsive, respectful and deliver a great experience.</p><ul><li>Leading Myself</li><li>Positive Orientation</li><li>Operational Decision Making</li><li>Self-Development &amp; Management</li><li>Leading Others</li><li>Developing an Empowered Team</li><li>Leading an Engaged and Diverse Team</li><li>Communication</li><li>Leading the Business</li><li>Advocating Guest Passion</li><li>Business Planning and Analysis</li><li>Business Improvement and Change</li></ul><p>High school diploma or equivalent; background in logistics or supply chain management can be advantageous. Previous experience in inventory management or storekeeping, ideally in a hotel, restaurant, or similar environment. Strong organizational skills and attention to detail. Basic knowledge of inventory systems and stock management. Good communication skills and the ability to coordinate with various departments. Ability to work independently and as part of a team. Ability to lift and move heavy items as required.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsibilities Receive and check all incoming stock to ensure that the quality and quantity match the order specifications. Organize and store inventory in an efficient and orderly manner. Maintain proper records of stock levels and update inventory management systems regularly. Monitor stock rotation to ensure that older items are used first to prevent spoilage or expiration (FIFO - First In, First Out). Issue supplies to various departments (e.g., kitchen, housekeeping, maintenance) as per their requirements. Maintain accurate records of distribution to avoid any discrepancies. Conduct regular physical stock counts and report discrepancies to the management. Assist with reordering stock when items are running low. Ensure all receipts, requisitions, and inventory transactions are documented correctly. File and maintain all purchase orders, invoices, and delivery notes for auditing and reporting purposes. Inspect incoming goods for quality and ensure proper storage conditions. Report damaged, expired, or defective goods to suppliers and management. Ensure that all stock is stored in compliance with safety and health standards, including hygiene regulations. Follow the proper handling procedures for hazardous or perishable items. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h3>Qualifications</h3>Abilities/Key Competencies/Skills Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience. Leading Myself Positive Orientation Operational Decision Making Self-Development &amp; Management Leading Others Developing an Empowered Team Leading an Engaged and Diverse Team Communication Leading the Business Advocating Guest Passion Business Planning and Analysis Business Improvement and Change<h3>Experience/Certificates/Education</h3>High school diploma or equivalent; background in logistics or supply chain management can be advantageous. Previous experience in inventory management or storekeeping, ideally in a hotel, restaurant, or similar environment. Strong organizational skills and attention to detail. Basic knowledge of inventory systems and stock management. Good communication skills and the ability to coordinate with various departments. Ability to work independently and as part of a team. Ability to lift and move heavy items as required.<p></p></section>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals Hotel<br> Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.<br> This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <ul> <li>Greet guests upon arrival and departure with a warm and friendly attitude.</li> <li>Assist with luggage handling, including delivery and storage.</li> <li>Provide guests with information about hotel facilities, services, and local attractions.</li> <li>Help arrange transportation, including taxis, shuttles, and car services.</li> <li>Escort guests to their rooms, ensuring they are settled and comfortable.</li> <li>Keep the lobby area clean and presentable.</li> <li>Assist in coordinating special requests and ensuring guest satisfaction.</li> <li>Work collaboratively with other hotel departments to ensure a seamless guest experience.</li> <li>Report suspicious people, behaviour, parcels and vehicles to hotel security.</li> <li>Personalize the interaction in any way and engage with guests as individuals.</li> <li>Remain up to date and knowledgeable regarding nearby places of interest, promotions and events.</li> <li>Offer accurate directions with a complimentary map of surrounding area while offering directions.</li> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>Qualifications</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <h4>Leading myself</h4> <ul> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> </ul> <h4>Leading others</h4> <ul> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> </ul> <h4>Leading the business</h4> <ul> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <h4>Experience, certificates, education</h4> <ul> <li>Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills.</li> <li>Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.</li> <li>Proficient in the English language (verbal & written), additional languages are an asset.</li> <li>Must be able to handle a multitude of tasks in an intense, ever-changing environment.</li> <li>Must be flexible in terms of working hours, and able to work with little or no supervision.</li> <li>Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills.</li> <li>Must be computer literate in Microsoft Windows and MS Office suite.</li> <li>Frequent standing and walking throughout shift.</li> </ul></p><p></p>

Company Description<br><br>Portaluna, a Morgans Originals Hotel<br><br>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.<br><br>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.<br><br>Responsibilities<br><br>Job Description<br><br>Team Leadership & Management:<br><br> Supervise, train, and develop the bar team to ensure they consistently deliver high-quality service and adhere to operational standards. Maintain a positive and motivated team environment through coaching, mentoring, and feedback. Oversee daily bar operations, ensuring efficient service and timely delivery of drinks to guests. <br><br>Beverage Expertise & Innovation:<br><br> Develop and curate creative cocktail menus that align with the restaurant's concept and guest preferences. Keep up to date with the latest trends in the beverage industry, including new cocktail styles, spirits, and mixology techniques. Ensure that bartenders are knowledgeable about the beverage menu, including drink ingredients, preparation techniques, and ideal pairings. Provide recommendations to guests on specialty cocktails, wines, and other beverages. <br><br>Guest Service Excellence:<br><br> Ensure that all guests receive a memorable experience through personalized service, attention to detail, and an engaging approach. Handle guest complaints or concerns promptly and professionally, ensuring swift resolution while maintaining high levels of guest satisfaction. Foster strong relationships with regular guests, understanding their preferences and ensuring personalized service. <br><br>Inventory & Stock Management:<br><br> Oversee bar inventory, ensuring that the necessary supplies are stocked, including spirits, wine, and other beverages. Coordinate with purchasing and suppliers to maintain stock levels, track usage, and order supplies as needed. Conduct regular inventory checks and manage stock rotation to prevent wastage and ensure cost-effective use of resources. <br><br>Health & Safety Compliance:<br><br> Enforce all health, safety, and hygiene standards in the bar area, ensuring compliance with local regulations and internal policies. Ensure the bar area is kept clean, organized, and safe for both staff and guests at all times. Supervise the safe handling of alcohol, including monitoring guest consumption and preventing over-service. <br><br>Upselling & Revenue Generation:<br><br> Promote upselling of premium spirits, cocktails, and wine selections to enhance guest satisfaction and increase bar revenue. Introduce innovative drink specials or themed promotions to boost sales and attract guests. <br><br>Administration & Reporting:<br><br> Manage daily cash handling, including the accurate processing of payments, tips, and transactions. Prepare daily, weekly, and monthly reports related to bar sales, inventory, and staff performance. Collaborate with management on budgeting, cost control, and revenue generation strategies. <br><br>Training & Development:<br><br> Conduct regular training sessions for bar staff to improve product knowledge, service standards, and mixology skills. Ensure that all staff are well-versed in customer service practices, health and safety standards, and company policies. <br><br>Special Events & Promotions:<br><br> Plan and coordinate bar events, promotions, and themed nights to increase guest engagement and revenue. Work closely with other departments (e.g., marketing and events) to organize and execute special events that feature signature cocktails or exclusive beverages. <br><br>Problem Resolution & Continuous Improvement:<br><br> Proactively address and resolve operational challenges, ensuring the team stays focused on providing excellent service. Collect and act on guest feedback to continuously improve the quality of service and experience. Identify areas for improvement in processes and service, providing suggestions for enhancements to the management team. <br><br>Additional Responsibilities:<br><br> Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property. <br><br>Qualifications<br><br>Abilities/Key Competencies/Skills<br><br>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.<br><br>Leading Myself<br><br> Positive Orientation Operational Decision Making Self-Development & Management<br><br>Leading Others<br><br> Developing an Empowered Team Leading an Engaged and Diverse Team Communication<br><br>Leading the Business<br><br> Advocating Guest Passion Business Planning and Analysis Business Improvement and Change<br><br>Experience/Certificates/Education<br><br> Experience: Minimum of 1-2 years in a supervisory role in bar operations, preferably in a high-end bar / restaurant or a luxury hospitality environment. Extensive knowledge of mixology, spirits, wines, and cocktail preparation. Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Skills & Attributes:Strong leadership and people management skills. Excellent interpersonal and communication abilities. Attention to detail and strong organizational skills. Proven ability to manage multiple priorities and meet deadlines. Ability to handle confidential and sensitive information. In-depth knowledge of beverage trends, mixology, and premium beverage offerings. Proficiency in relevant software and MS Office Suite. Professional and well-presented at all times. Customer-centric approach with a passion for hospitality. Proactive problem-solver with a solutions-oriented mindset. Ability to work in a fast-paced, dynamic environment. Must be able to handle multiple tasks and adapt to changing priorities. <br><br>Additional Information<br><br>What awaits you...<br><br>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities.

<p><strong>Job Description:</strong> Customer Service Representative WVG Group Location: Al-Zeini Maadi Tower, Maadi Employment Type: Full-time, On-site Working Hours: 10:00 AM 6:00 PM (Fixed Shift)</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone calls, WhatsApp, email, and social media platforms.</li><li>Provide accurate information regarding visa procedures, requirements, company services, and travel-related inquiries.</li><li>Assist customers in understanding visa application requirements and required documentation.</li><li>Follow up with clients throughout the service process and provide regular updates.</li><li>Handle customer complaints professionally and ensure timely resolution.</li><li>Coordinate with Visa Consultants and other departments to ensure smooth customer service delivery.</li><li>Maintain accurate records of customer interactions and requests in the company system.</li><li>Ensure a high level of customer satisfaction and service quality.</li><li>Support sales and operations teams when needed.</li><li>Stay updated on visa regulations, company services, and travel requirements.</li><li>Escalate complex cases or customer concerns to the appropriate department.</li><li>Build positive relationships with customers and maintain a professional company image.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements</strong></p><ul><li>Minimum 2 years of experience in Customer Service, Telesales, Sales, Lead Generation, or Client Relations.</li><li>Experience in the tourism, travel, visa, or immigration industry is a plus.</li><li>Bachelor's degree in Business Administration, Marketing, Tourism, Hospitality, or a related field.</li><li>English proficiency: B2 level or above.</li><li>Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.</li><li>Strong communication, problem-solving, and customer-handling skills.</li><li>Ability to manage multiple customer inquiries while maintaining service quality.</li><li>Customer-focused mindset with strong attention to detail.</li></ul><p><strong>Required Skills:</strong> Customer Service</p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a Group, Conference and Events (GCE) Sales Executive, you’re not just driving revenue by securing GCE bookings – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li>Convert leads into bookings: Respond to and convert incoming group and event enquiries to meet sales targets and maximize revenue</li> <li>Drive upselling and conversion: Identify opportunities to upsell services and increase conversion rates through consistent, high-quality sales tactics</li> <li>Optimize event scheduling: Manage the events calendar to support optimal yield and space utilization</li> <li>Build strong client relationships: Engage with customers to understand their needs, foster loyalty, and generate repeat and expanded business</li> <li>Lead impactful site visits: Arrange and conduct hotel show rounds to showcase spaces and services in alignment with client expectations</li> <li>Support seamless event execution: Ensure accurate administration and smooth handover of booked events for successful on-property delivery</li> <li>Support hotel promotions: Participate in promotional activities to increase visibility and drive GCE business</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p> <p>Curious about life at Hilton? Explore our careers blog to see why we’re more than a great place to stay—we’re a great place to work.</p></p><p></p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a chief accountant, you’re not just assisting in the direction and administration of all hotel financial operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li><strong>Support financial strategy execution:</strong> Assist in directing financial operations to ensure alignment with the hotel’s strategic goals, optimizing profitability and efficiency.</li> <li><strong>Provide financial insights:</strong> Assist in reviewing financial performance, reconciling accounts, and preparing recommendations for hotel leadership and ownership.</li> <li><strong>Manage financial operations:</strong> Oversee accounts receivable, credit, and night audit functions, ensuring adherence to internal controls and financial policies.</li> <li><strong>Oversee financial reporting:</strong> Lead the preparation and review of monthly financial statements, ensuring accuracy in cash receipt coding and supporting internal audits for transparency and compliance.</li> <li><strong>Monitor and approve financial transactions:</strong> Review and authorize ledger reconciliations, tax filings, and payroll, ensuring financial accuracy and compliance.</li> <li><strong>Inspire and develop the team:</strong> Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals Hotel<br> Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.<br> This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <p>Greet guests warmly and professionally, offering them a personalized dining experience based on the restaurant’s specialty or theme (e.g., fine dining, molecular gastronomy, seafood, vegan cuisine, wine-focused menus, etc.).<br> Engage with guests to understand their preferences and provide tailored menu recommendations, including specialty dishes, drinks, and wine or beverage pairings.<br> Answer detailed questions about the menu, ingredients, preparation methods, dietary restrictions, and allergens with expertise.<br> Provide a high level of service, ensuring guests feel valued and their dining experience is exceptional from start to finish.<br> Ensure that guests are comfortable, checking on their satisfaction throughout their meal, and addressing any concerns promptly and professionally.<br> Possess in-depth knowledge of the restaurant's specialized menu, including preparation methods, unique ingredients, and the story behind certain dishes or beverages.<br> Be able to recommend wine, cocktail, or non-alcoholic drink pairings based on the menu items, or offer advice on specific dietary needs (e.g., gluten-free, vegan, low-sodium).<br> Keep updated with any seasonal menu changes, new specialty dishes, or drinks, and communicate these to guests.<br> Explain the preparation or presentation of unique dishes and beverages, sharing insights to enhance the dining experience.<br> Take accurate orders from guests and enter them into the POS system with precision, ensuring the kitchen and bar are aware of any special requests or dietary restrictions.<br> Serve food and beverages in a professional and efficient manner, maintaining attention to detail and ensuring the presentation aligns with the restaurant’s standards.<br> Coordinate with kitchen team to ensure that orders are prepared according to the guests' preferences and delivered in a timely manner.</p> <h4>Qualifications</h4> <h4>Abilities / key competencies / skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <ul> <li>Leading myself</li> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> <li>Leading others</li> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> <li>Leading the business</li> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <h4>Experience / certificates / education</h4> <ul> <li>Proven experience as a waiter/waitress, with prior experience in a specialty restaurant or similar environment.</li> <li>Deep knowledge of the restaurant’s specialized menu, including a detailed understanding of ingredients, preparation methods, or drink pairings.</li> <li>Strong communication and interpersonal skills, with the ability to engage and assist guests with confidence and professionalism.</li> <li>Ability to memorize and explain menu items in detail, providing guests with an educational and enriching dining experience.</li> </ul> <h4>Additional information</h4> <h4>What awaits you...</h4> <ul> <li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Portaluna, a Morgans Originals Hotel</strong></p><br><p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p><br><p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p><br><br>Job Description<br><br><ul><li>Greet guests warmly and professionally, offering them a personalized dining experience based on the restaurant’s specialty or theme (e.g., fine dining, molecular gastronomy, seafood, vegan cuisine, wine-focused menus, etc.).</li><li>Engage with guests to understand their preferences and provide tailored menu recommendations, including specialty dishes, drinks, and wine or beverage pairings.</li><li>Answer detailed questions about the menu, ingredients, preparation methods, dietary restrictions, and allergens with expertise.</li><li>Provide a high level of service, ensuring guests feel valued and their dining experience is exceptional from start to finish.</li><li>Ensure that guests are comfortable, checking on their satisfaction throughout their meal, and addressing any concerns promptly and professionally.</li><li>Possess in-depth knowledge of the restaurant's specialized menu, including preparation methods, unique ingredients, and the story behind certain dishes or beverages.</li><li>Be able to recommend wine, cocktail, or non-alcoholic drink pairings based on the menu items, or offer advice on specific dietary needs (e.g., gluten-free, vegan, low-sodium).</li><li>Keep updated with any seasonal menu changes, new specialty dishes, or drinks, and communicate these to guests.</li><li>Explain the preparation or presentation of unique dishes and beverages, sharing insights to enhance the dining experience.</li><li>Take accurate orders from guests and enter them into the POS system with precision, ensuring the kitchen and bar are aware of any special requests or dietary restrictions.</li><li>Serve food and beverages in a professional and efficient manner, maintaining attention to detail and ensuring the presentation aligns with the restaurant’s standards.</li><li>Coordinate with kitchen team to ensure that orders are prepared according to the guests' preferences and delivered in a timely manner.</li></ul><br>Qualifications<br><br><p><u>Abilities/Key Competencies/Skills</u></p><br><p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p><br><p><strong>Leading Myself</strong></p><br><ul><li>Positive Orientation</li><li>Operational Decision Making</li><li>Self-Development &amp; Management</li></ul><p><strong>Leading Others</strong></p><br><ul><li>Developing an Empowered Team</li><li>Leading an Engaged and Diverse Team</li><li>Communication</li></ul><p><strong>Leading the Business</strong></p><br><ul><li>Advocating Guest Passion</li><li>Business Planning and Analysis</li><li>Business Improvement and Change</li></ul><p><em><u>Experience/Certificates/Education</u></em></p><br><ul><li>Proven experience as a waiter/waitress, with prior experience in a specialty restaurant or similar environment.</li><li>Deep knowledge of the restaurant’s specialized menu, including a detailed understanding of ingredients, preparation methods, or drink pairings.</li><li>Strong communication and interpersonal skills, with the ability to engage and assist guests with confidence and professionalism.</li><li>Ability to memorize and explain menu items in detail, providing guests with an educational and enriching dining experience.</li></ul><br>Additional Information<br><br><p>What awaits you...</p><br><ul><li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li><li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li><li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li><li>A competitive package and plenty of development opportunities.<br>&nbsp;</li></ul> </div>

<p><h4>Company description</h4> <p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p> <p>By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.</p> <p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p> <p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p> <p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.</p> <p>Hospitality is a work of heart.</p> <p>Join us and become a Heartist®.</p> <h4>Job description</h4> <p>Responsible for specific stations in the restaurants or bars, delivers food and beverage services to customers, possesses the related knowledge, and is always present at his or her station.</p> <p>Assigned to work in the restaurant or bars.</p> <p>Prepare the restaurants and bars, taking into account the service flow in these areas.</p> <p>Take and serve orders from customers.</p> <p>Inform customers about order alternatives and encourage the sales of targeted services.</p> <p>Deliver maximum service in each unit, keeping in line with service rules.</p> <p>Prepare the service plates needed throughout service, collect the empty plates, and instruct the bus boys and interns.</p> <p>Maintain any personal belongings of customers that have been left in the workstation and hand such belongings over to supervisors.</p> <p>Comply with the departmental instructions and procedures published by the Food and Beverage Department.</p> <p>Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.</p> <p>Comply with operational rules.</p> <p>Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.</p> <p>Attend the orientation training.</p> <p>Undergo two performance assessments each year.</p> <p>Strive to achieve 100% customer satisfaction.</p> <p>Anticipate that all activities and purchased equipment and belongings may impact the environment. Participate in all activities organized to protect biological diversity and share individual responsibilities to increase environmental knowledge and carry out necessary training. Minimize consumption of currently used materials and equipment (paper, printed materials, etc.).</p> <p>Implement necessary warnings and departmental training to save energy inside the facility. Continue implementing decisions taken for saving energy. Evaluate the environmental effects and energy efficiency of purchased equipment.</p> <p>Carry out responsibilities to eliminate and collect waste properly, reduce environmental pollution, and minimize harmful effects on the environment.</p> <p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p> <p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p> <h4>Qualifications</h4> <ul> <li>Education: At least a high school or vocational diploma</li> <li>Experience: At least 2 years of experience in the industry</li> <li>Foreign language: English is required</li> <li>Courses and training: Vocational trainings and seminars</li> <li>Computer literacy: Not required</li> <li>Skills: Basic knowledge of the products and services in the related field (spirits, soft drinks, cocktails, presentation, etc.)</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p> <p>By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.</p> <p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p> <p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p> <p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p> <p>Hospitality is a work of heart.</p> <p>Join us and become a Heartist®.</p> <h4>Job description</h4> <p>We are seeking a skilled and detail-oriented Butcher Sous Chef with experience in Turkish cuisine to join our culinary team. The successful candidate will be responsible for preparing, portioning, and maintaining the highest quality standards for all meat products while supporting the kitchen in the preparation of authentic Turkish dishes. This role requires expertise in meat fabrication, food safety, and traditional Turkish cooking techniques.</p> <h4>Key responsibilities</h4> <ul> <li>Receive, inspect, and store meat deliveries according to food safety standards.</li> <li>Cut, trim, debone, portion, and prepare beef, lamb, chicken, and other meats for Turkish menu items.</li> <li>Prepare meats for kebabs, döner, köfte, ?i?, and other traditional Turkish specialties.</li> <li>Marinate and season meats according to established recipes and quality standards.</li> <li>Assist the Head Chef and Sous Chef in daily kitchen operations and production planning.</li> <li>Ensure proper labeling, rotation (FIFO), and storage of all meat products.</li> <li>Monitor inventory levels and report purchasing requirements.</li> <li>Maintain cleanliness and sanitation of the butcher section, equipment, and workstations.</li> <li>Minimize waste through efficient portion control and proper utilization of meat cuts.</li> <li>Follow HACCP, food safety, hygiene, and occupational health and safety regulations.</li> <li>Train and assist junior kitchen staff in proper butchery techniques and food handling procedures.</li> <li>Support banquet, catering, and à la carte operations as required.</li> </ul> <h4>Qualifications</h4> <ul> <li>Expertise in lamb and beef preparation for Turkish cuisine.</li> <li>Knowledge of authentic Turkish spices, marinades, and grilling methods.</li> <li>Ability to maintain consistent product quality and presentation.</li> <li>Experience in inventory management and cost control.</li> <li>Flexibility to work evenings, weekends, and public holidays.</li> <li>Proven experience as a Butcher, Butcher Chef, or Sous Chef in a Turkish or Middle Eastern restaurant or hotel.</li> <li>Strong knowledge of meat cuts, fabrication, portioning, and preparation techniques.</li> <li>Experience preparing traditional Turkish meat dishes and marinades.</li> <li>Good understanding of food safety, HACCP, and sanitation standards.</li> <li>Ability to work in a fast-paced, high-volume kitchen environment.</li> <li>Strong organizational and time management skills.</li> <li>Team player with excellent communication skills.</li> <li>Culinary or food production certification is an advantage.</li> </ul> <h4>Additional information</h4> <ul> <li>Employee benefit card offering discounted rates in Accor worldwide.</li> <li>Learning programs through our Academies.</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> </ul></p><p></p>

<p><h4>Additional information</h4> <p>This hotel is owned and operated by an independent franchisee, Orascom Hotels & Development. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.</p> <p>Sheraton Miramar Resort, El Gouna is seeking an experienced and dynamic Executive Chef to lead the resort's culinary operation and further elevate its dining experiences.</p> <p>The Executive Chef is accountable for the overall success of the resort's culinary operations, ensuring consistently high standards of food quality, presentation, guest satisfaction, hygiene, operational efficiency, and financial performance across all outlets.</p> <p>The successful candidate will provide strategic and hands-on leadership across restaurants, banqueting, in-room dining, bars and lounges, associate dining, and all supporting kitchen operations. Working closely with the General Manager and Food & Beverage leadership, the Executive Chef will shape the resort's culinary vision, develop menus and concepts, support promotions and business development initiatives, and continuously enhance the overall guest dining experience.</p> <h4>Key responsibilities include:</h4> <ul> <li>Lead and manage the overall culinary operation across the resort.</li> <li>Develop and implement a culinary vision aligned with Sheraton and Marriott International brand standards and guest expectations.</li> <li>Maintain a visible, hands-on leadership presence and lead the culinary team by example.</li> <li>Develop high-quality, creative and commercially successful menus with a strong focus on European and Italian cuisine, complemented by Arabic, Middle Eastern, Egyptian and international offerings.</li> <li>Create varied and distinctive dining experiences suited to an international resort environment and a predominantly European guest profile.</li> <li>Deliver premium resort dining experiences across multiple outlets, maintaining quality, freshness, presentation and consistency even in high-volume periods.</li> <li>Drive menu innovation through seasonal ingredients, culinary trends, themed experiences and signature concepts.</li> <li>Oversee food production, kitchen organization, purchasing, receiving, inventory and operational workflows.</li> <li>Manage food cost, waste, productivity, purchasing and inventory to achieve financial objectives without compromising quality.</li> <li>Apply menu engineering and pricing strategies to support guest satisfaction and profitability.</li> <li>Ensure full compliance with HACCP, food safety, hygiene, sanitation, workplace safety and company standards.</li> <li>Build strong relationships with suppliers to ensure high-quality ingredients and products.</li> <li>Lead, coach, mentor and develop a large multicultural culinary team, fostering creativity, collaboration, accountability and continuous improvement.</li> <li>Work closely with Food & Beverage, Banqueting, Sales & Marketing and other departments on events, promotions, concepts and business opportunities.</li> <li>Engage with guests, gather feedback and proactively address expectations, special requests and concerns.</li> <li>Drive continuous improvement in culinary quality, restaurant experience, guest satisfaction and operational performance.</li> </ul> <p>The Executive Chef will play a key role in strengthening the culinary positioning of Sheraton Miramar Resort and creating memorable dining experiences that reflect the quality and hospitality expected of an international resort in El Gouna.</p> <h4>Qualifications</h4> <ul> <li>Proven experience as an Executive Chef or senior culinary leader within an international upscale or luxury hotel or resort.</li> <li>Experience managing complex, multi-outlet culinary operations and large multicultural teams.</li> <li>Experience within a premium all-inclusive or high-end integrated resort dining environment is highly preferred, with a proven ability to maintain exceptional culinary standards, variety and presentation across high-volume operations.</li> <li>Strong international culinary background and exposure.</li> <li>Excellent knowledge of European cuisine, with particularly strong knowledge of Italian cuisine preferences.</li> <li>Strong understanding of the expectations of international and European resort guests.</li> <li>Proven ability to create innovative, varied and commercially successful menus and dining concepts.</li> <li>Strong leadership, coaching and team-development capabilities.</li> <li>Excellent understanding of food cost management, menu engineering, purchasing, inventory, budgeting, productivity and waste control.</li> <li>Strong knowledge of international food safety, hygiene, sanitation and HACCP standards.</li> <li>Strong organizational, analytical and problem-solving skills with attention to detail.</li> <li>Excellent communication and interpersonal skills and the ability to engage confidently with guests, associates, suppliers and senior leadership.</li> <li>Culinary degree or recognized professional culinary qualification is preferred.</li> <li>Fluent English is required. Additional languages, particularly German, are an advantage.</li> <li>International experience and the ability to work effectively in a multicultural resort environment are highly preferred.</li> </ul> <p>Competitive compensation and benefits package, commensurate with experience and qualifications, in accordance with company policy.</p> <p>This company is an equal opportunity employer.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Plans and manages the overall operation of venue and hotel entertainment and assigned special events. Promotes positive guest experiences by facilitating the running of talent and technical aspects at the optimum performance levels. Works in conjunction with leadership and Entertainment team in the development and implementation of the strategic plan for the enhancement of all entertainment venues and special events. Finalizes performance contracts and manages contract talent relationships. Supports leadership in concept development, stage management, coordination of creative team, talent booking and creative endeavors. Manages the day-to-day technical operation and quality assurance of all entertainment venues. Coordinates sales efforts with all departments to maximize revenue opportunities<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience&nbsp;<br>High school diploma or GED; 2 years experience in the event management, entertainment, talent booking or related professional area.<br>OR<br>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management or related professional area required.<br>CORE WORK ACTIVITIES&nbsp;<br>Managing Entertainment Event Logistics and Operations&nbsp;<br>Plans and manages the overall operation of venue and hotel entertainment and assigned special events. <br>Coordinates sales efforts with all departments to maximize revenue opportunities. <br>Manages the day-to-day technical operation and quality assurance (e.g., special effects, lighting, sound enhancements, show systems and staging) of all entertainment venues. <br>Performs pre and post operation duties, show schedules and show time duties such as audio visual and electrical needs. <br>Promotes positive guest experiences by facilitating the running of talent and technical aspects at the optimum performance levels. <br>Supporting the Management of Event Operations (Planning and Budgeting)<br>Works in conjunction with leadership and Entertainment team in the development and implementation of the strategic plan for the enhancement of all entertainment venues and special events. <br>Finalizes performance contracts and manages contract talent relationships. <br>Monitors adherence to company policies and procedures; <br>Supports leadership in concept development, stage management, coordination of creative team, talent booking and creative endeavors. <br>Creates standards for entertainment event production and assists in the quality assurance of those standards. <br>Supporting Profitability&nbsp;<br>Coordinates sales efforts with all departments to maximize revenue opportunities.&nbsp;<br>Performs duties such as scheduling, ensuring invoices and payroll are updated, show quality and performance evaluations. <br>Serve as a liaison between multiple vendors and clients of events and exhibits to enhance relationships, increase revenues and promote a positive experience for all parties involved. <br>Managing and Conducting Human Resources Activities<br>Interviews, selects and trains employees. <br>Directs the work of employees. <br>Sets and adjusts employee's rates of pay and hours of work. <br>Handles employee complaints and executes disciplinary action as needed. <br>Evaluates employee's productivity and efficiency for the purpose of recommending promotions or other changes in status. <br>Provides for the safety and security of the associates or the property. <br>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Leading Rooms Team<br>• Champions the brand’s service vision for product and service delivery.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Monitors and promotes room rates, specials, and promotions at the residence.<br>Managing Profitability<br>• Analyzes service issues and identifies trends.<br>• Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Reviews and audits expenses.<br>Managing Revenue Goals<br>• Monitors Rooms operations sales performance against budget.<br>• Reviews reports and financial statements to determine Rooms operations performance against budget.<br>• Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.<br>• Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.<br>Ensuring and Providing Exceptional Customer Service<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Coordinates and communicates event details both verbally and in writing to the customer and property operations.<br>• Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.<br>• Responds to and handles guest problems and complaints.<br>• Uses personal judgment and expertise to enhance the customer experience.<br>• Stays available to solve problems and/or suggest alternatives to previous arrangements.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Ensures that employees understand expectations and parameters for Room duties.<br>• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.<br>Managing and Conducting Human Resources Activities<br>• Interviews and hires employees.<br>• Ensures employees are treated fairly and equitably.<br>• Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).<br>• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.<br>• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.<br>• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.<br>• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.<br>• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.<br>• Identifies talents of direct reports and their teams, and assists with their growth and development plans.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Job summary</h4> <p>Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Leading rooms team</strong></p> <ul> <li>Champions the brand’s service vision for product and service delivery.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> <li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li> <li>Monitors and promotes room rates, specials, and promotions at the residence.</li> </ul> <p><strong>Managing profitability</strong></p> <ul> <li>Analyzes service issues and identifies trends.</li> <li>Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews and audits expenses.</li> </ul> <p><strong>Managing revenue goals</strong></p> <ul> <li>Monitors Rooms operations sales performance against budget.</li> <li>Reviews reports and financial statements to determine Rooms operations performance against budget.</li> <li>Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.</li> <li>Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li> </ul> <p><strong>Ensuring and providing exceptional customer service</strong></p> <ul> <li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li> <li>Delivers excellent customer service throughout the customer experience and encourages the same from other employees.</li> <li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li> <li>Coordinates and communicates event details both verbally and in writing to the customer and property operations.</li> <li>Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.</li> <li>Responds to and handles guest problems and complaints.</li> <li>Uses personal judgment and expertise to enhance the customer experience.</li> <li>Stays available to solve problems and/or suggest alternatives to previous arrangements.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> <li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li> <li>Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.</li> <li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li> <li>Ensures that employees understand expectations and parameters for Room duties.</li> <li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li> </ul> <p><strong>Managing and conducting human resources activities</strong></p> <ul> <li>Interviews and hires employees.</li> <li>Ensures employees are treated fairly and equitably.</li> <li>Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).</li> <li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li> <li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li> <li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li> <li>Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.</li> <li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li> <li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li> <li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li> <li>Identifies talents of direct reports and their teams, and assists with their growth and development plans.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.</p> <p>In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <p><strong>Beverage operations management:</strong></p> <ul> <li>Oversee all aspects of beverage operations, ensuring quality service and consistent product delivery across all food and beverage outlets.</li> <li>Manage beverage service during peak and off-peak times, ensuring that guest expectations are exceeded at all times.</li> <li>Ensure the efficient operation of bars, lounges, and other beverage-related services, maintaining high standards of cleanliness, organization, and presentation.</li> </ul> <p><strong>Team leadership:</strong></p> <ul> <li>Lead, mentor, and train the beverage team, including supervisors, bartenders, baristas, and barbacks, ensuring they meet service standards and operate efficiently.</li> <li>Foster a positive work environment, promote teamwork, and develop team members through continuous coaching and feedback to enhance performance and career growth.</li> <li>Conduct performance reviews, provide feedback, identify areas for improvement, and support development plans to enhance team effectiveness and ensure a motivated team culture.</li> </ul> <p><strong>Menu development & innovation:</strong></p> <ul> <li>Collaborate with the culinary team and F&B operations manager and director of food & beverage to develop and update beverage menus, ensuring creativity and variety while aligning with guest preferences and seasonal trends.</li> <li>Introduce innovative drink offerings, including signature cocktails, premium beverage selections, and local-inspired drinks, to differentiate the hotel’s beverage offerings.</li> <li>Regularly evaluate the menu, adjust recipes, and create seasonal or promotional beverage items that enhance guest experience and increase sales.</li> </ul> <p><strong>Inventory & stock management:</strong></p> <ul> <li>Oversee the beverage inventory, ensuring proper storage, rotation, and control of products.</li> <li>Manage stock levels to minimize waste and ensure consistent availability of beverages, particularly high-demand items.</li> <li>Maintain accurate inventory records, conduct regular stock audits, and place timely orders based on usage trends and budget forecasts.</li> </ul> <p><strong>Cost control & revenue growth:</strong></p> <ul> <li>Develop and implement strategies to control beverage costs while maintaining product quality and guest satisfaction.</li> <li>Monitor beverage sales and analyze trends to identify opportunities for increasing revenue through upselling, promotions, and efficient operations.</li> <li>Collaborate with the culinary team and F&B operations manager and director of food & beverage to establish beverage pricing strategies that are competitive and profitable, while ensuring alignment with brand positioning.</li> </ul> <p><strong>Guest experience & satisfaction:</strong></p> <ul> <li>Ensure that all beverage service meets or exceeds the standards of quality, service, and presentation.</li> <li>Address guest complaints or concerns promptly and professionally, ensuring swift resolution to maximize guest satisfaction.</li> <li>Proactively engage with guests, obtaining feedback on beverage offerings and making recommendations to enhance their experience.</li> </ul> <p><strong>Health & safety compliance:</strong></p> <ul> <li>Ensure that all beverage operations comply with health and safety regulations, including safe alcohol service practices.</li> <li>Oversee the implementation and adherence to hygiene and safety procedures across all beverage areas.</li> <li>Conduct regular training with staff on safety practices, including alcohol service laws, fire safety, and safe handling of equipment.</li> </ul> <p><strong>Staff scheduling & budgeting:</strong></p> <ul> <li>Develop staff schedules for beverage outlets, ensuring adequate coverage during peak hours and minimizing labor costs during slower periods.</li> <li>Work with senior management to develop and manage the beverage department's budget, ensuring that all costs are in line with financial goals.</li> <li>Monitor staffing levels and adjust as necessary based on business needs and guest demand.</li> </ul> <p><strong>Reporting & documentation:</strong></p> <ul> <li>Prepare and submit weekly and monthly reports on beverage sales, inventory levels, team performance, and guest feedback.</li> <li>Maintain accurate records of all beverage-related transactions, including orders, receipts, and financial documentation.</li> <li>Provide insights and recommendations to senior management for continuous improvement.</li> </ul> <p><strong>Collaboration with other departments:</strong></p> <ul> <li>Work closely with the food & beverage team, kitchen staff, housekeeping, and other departments to ensure seamless service and guest satisfaction.</li> <li>Collaborate with marketing and events teams to develop beverage-related promotions, themed nights, and special events that enhance guest experience and increase sales.</li> </ul> <p><strong>Promotions & events:</strong></p> <ul> <li>Organize and manage beverage-focused promotions, events, and seasonal offerings to attract guests and drive sales.</li> <li>Coordinate with the events team to ensure that beverage offerings meet the needs and expectations of large-scale functions, banquets, or special events.</li> </ul> <p><strong>Additional responsibilities:</strong></p> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>Qualifications</h4> <p><strong>Experience/certificates/education</strong></p> <ul> <li>Experience: Minimum of 3-5 years in a supervisory or leadership role in beverage management, preferably in a high-end restaurant or a luxury hospitality environment. Experience in managing beverage operations, menu development, cost control, and staff leadership. Strong background in beverage sales, with experience in maximizing revenue and controlling costs.</li> <li>Education: Bachelor’s degree in hospitality management, business administration, or a related field. Certification in beverage management, mixology, or sommelier training is a plus.</li> <li>Skills & attributes: <ul> <li>Strong leadership and people management skills.</li> <li>Excellent interpersonal and communication abilities.</li> <li>Attention to detail and strong organizational skills.</li> <li>Proven ability to manage multiple priorities and meet deadlines.</li> <li>Ability to handle confidential and sensitive information.</li> <li>In-depth knowledge of beverage trends, mixology, and premium beverage offerings.</li> <li>Ability to create unique and appealing beverage menus tailored to guest preferences.</li> <li>Strong financial acumen and experience in managing budgets, costs, and profitability.</li> <li>Proficiency in relevant software and MS Office Suite.</li> <li>Professional and well-presented at all times.</li> <li>Customer-centric approach with a passion for hospitality.</li> <li>Proactive problem-solver with a solutions-oriented mindset.</li> <li>Ability to work in a fast-paced, dynamic environment.</li> <li>Must be able to handle multiple tasks and adapt to changing priorities.</li> </ul> </li> <li>Language: <ul> <li>Excellent reading, writing, and oral proficiency in English language.</li> <li>Ability to speak other languages and basic understanding of local languages will be an advantage.</li> </ul> </li> </ul> <h4>Additional information</h4> <p><strong>What awaits you...</strong></p> <ul> <li>The opportunity to join an international, innovative, and fast-growing group, committed not only to building new hotels but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li> </ul></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>As the IKEA Food Manager Assistant, you are responsible for overseeing the IKEA Restaurant & Café, SFM & Bistro, and co-workers restaurant as individual profit centers, driving profitability while ensuring customer satisfaction. Key elements of success in this role include managing food service operations, attaining financial goals, and enhancing the overall IKEA store experience through food offerings that reflect Swedish culture.</p> <p>You will work closely with the store manager to achieve set budget goals and customer satisfaction targets. Your role extends to ensuring the health and safety of visitors and co-workers while maintaining compliance with local regulations. Fostering a strong team and developing future leaders within the department are crucial responsibilities. Moreover, sustainability remains at the forefront, demanding collaboration with stakeholders to integrate it across all food-related functions.</p> <h4>What you will do</h4> <p><strong>Food Management</strong></p> <ul> <li>Contribute actively to the development and implementation of a clear IKEA Food action plan using the store business plan and country business plan.</li> <li>Ensure high-volume dishes are served that suit the taste of the local market.</li> <li>Secure an irresistible food offer by providing an appealing range presentation.</li> <li>Ensure the top-selling products are available and clearly communicated and displayed at all times.</li> <li>Maximize sales through commercial and operational excellence by utilizing commercial opportunities and appropriate tools.</li> <li>Ensure that the IKEA co-worker restaurant offers a range of nourishing meals in a pleasant environment.</li> <li>Facilitate integration and implementation of sustainability by supporting functions with the right information and best practice solutions.</li> </ul> <p><strong>Financial Management</strong></p> <ul> <li>Accountable for the profit and loss of the IKEA Restaurant & Café, SFM & Bistro and co-workers restaurant.</li> <li>Achieve budget goals set by the store manager.</li> <li>Ensure IKEA Food financial results according to unit, national and global frames.</li> <li>Explore and follow-up sustainability performance based on business plans and tools.</li> <li>Document and evaluate initiatives and activities to promote continuous improvement.</li> <li>Ensure compliance with global and national standards to secure a safe environment for customers and co-workers.</li> </ul> <p><strong>Customer Experience</strong></p> <ul> <li>Ensure customer satisfaction goals are met as measured by IKEA Brand Capital and CSI.</li> <li>Enhance the Swedish profile and style in the customer area to meet the diverse needs of visitors.</li> <li>Act on insights from the local market potential to attract visitors.</li> <li>Strengthen the IKEA brand by safeguarding a high-quality, safe, and inspirational customer experience.</li> <li>Act as a member of the Commercial Management Team and proactively contribute to the store's business plan, commercial plan, and commercial calendar process.</li> </ul> <p><strong>Leadership and Development</strong></p> <ul> <li>Lead and coach the store to optimize and develop the IKEA Retail Food business.</li> <li>Recruit the team based on IKEA values and ensure training.</li> <li>Empower, support, and coach co-workers to perform better and grow.</li> <li>Develop successors to meet the succession needs of the IKEA store.</li> <li>Create an environment where the IKEA culture is a strong and living reality, valuing diversity.</li> <li>Ensure simple and straightforward internal communication and information flow.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Leadership and team management skills.</li> <li>Strong commercial and sales acumen.</li> <li>Excellent communication and interpersonal skills.</li> <li>Knowledge of sustainability practices in the food industry.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Higher education required.</li> <li>5 to 7 years of experience in a vibrant food retail environment with a proven track record of managing and developing a team.</li> <li>Advanced knowledge of food production and safety standards.</li> <li>Capability to understand KPIs and drive departmental actions to affect results.</li> <li>Demonstrated proficiency in English and strong communication skills.</li> <li>Proficient in MS Office and computer usage.</li> <li>Strong sales orientation and passion for food and people.</li> <li>Proven leadership abilities with the capacity to motivate a diverse team.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

Application Deadline: 24 August 2026Department: Food & Beverage Location: Egypt - Cairo<br><br>Description<br><br>To function and perform as an administrator and coordinator for the Food and Beverage office while ensuring the upkeep of communication and carrying responsible for the daily tasks as outlined by the Head of Department.<br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIESSet an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. Provide a professional and courteous service at all times and ensure that all employees follow the example. Be knowledgeable of all services and products offered by the hotel. Have a knowledge and understanding of all food and beverage products and services. Support in preparing/consolidating the yearly budget for the department. Support the preparation of the monthly income statement for each outlet and the department as a whole, attend the monthly performance meeting with the Outlet Management. Attend to all relevant staff meetings and hotel trainings. Attend daily operations briefings with the Executive Chef in the absence of the Food & Beverage Head of Department. Attend daily or weekly Food & Beverage meetings. Ensure that minutes are taken at every meeting and circulated for further communication. Schedule and organise internal meetings when and as required during the monthly schedule. Liaise purchasing requirements for the Department with the hotels’ Purchasing Department. Ensure to withhold and not to disclose any employee details or administrative communications, personal information or overheard conversations to others. Assist in updating all departmental operations manuals annually. Prepare presentations and other documents required for the Food & Beverage Head of Department. Prepare and compile monthly, weekly Food & Beverage reports. Work in close relation with all Department Heads. Assist operationally when required, especially during operational peaks or seasonal festivities and minimum once a week to ensure the upkeep of knowledge in the various outlets and departments. Coordinate the design of F&B menus, name tags and buffet signage when and as required. Ensure that menus are printed, correctly formatted and spell-checked up to standard. Seek ways to assist the outlet management maximising their revenues and profits. Monitor and report the quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). Assist in handling of guest complaints. Monitor the Food & Beverage Departments’ annual leaves and regularly update the Food & Beverage Head of Department. Monitor and analyze the activities and trends of competitive restaurants, bars and other hotels banqueting departments. Follow the global food & beverage trends. Assist the Outlet Managers in all actions plans and training programmes when and as required. Respond to any changes within the Food & Beverage department as dictated by the hotel management. Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives. Attend all corporate conference calls.<br><br><br>Job Requirements<br><br>Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions. Excellent written and verbal communication skills. Ability to establish and retain effective working relationships with hotel staff and clients/vendors. Ability to identify and delegate tasks effectively. Excellent organisational and time management skills. Applies a professional, confidential and ethical approach at all times. Works in a safe, prudent and organised manner.<br><br>About Kempinski<br><br>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.