Security Supervisor Jobs in Egypt

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><b>Your future role</b><br>Take on a new challenge and apply your leadership, organizational, and technical expertise in a new cutting-edge field. You ll work alongside a collaborative, skilled, and dynamic team of professionals.<br>You'll play a pivotal role in ensuring the successful introduction of products for the Cairo Monorail project. Day-to-day, you ll work closely with teams across the business (such as engineering, quality, planning, and EHS), manage resources and deliverables, and ensure compliance with safety and quality standards, and much more.<br>You ll specifically take care of overseeing the implementation of Product Introduction (PI) processes and instructions, but also ensure effective planning, team coordination, and adherence to project timelines.<br><b>We ll look to you for:</b><br><br>Ensuring PI processes and instructions are implemented, communicated, and adhered to by internal teams and external stakeholders, including customers.<br><br>Maintaining and updating the PI Management Plan to reflect all team activities.<br><br>Ensuring sufficient and adequately skilled resources are available and that the competency matrix for PI personnel is up to date, organizing additional training as needed.<br><br>Overseeing the timely delivery of PI-related deliverables in accordance with contracts and standards, through effective planning, communication, and control.<br><br>Collaborating with the planning engineer to develop short- and long-term plans for remaining PI activities.<br><br>Conducting daily planning reviews with teams to monitor progress and address any challenges.<br><br>Ensuring workshop infrastructure, tools, and equipment are adequate to support PI activities.<br><br>Ensuring timely availability of materials required for work orders.<br><br>Ensuring all work complies with proper permits, Maximo work orders, work instructions, and configuration follow-up.<br><br>Ensuring closure of both internal and customer snag lists.<br><br>Managing and supporting the assigned PI staff.<br><br>Ensuring the execution of internal and external audits and assessments.<br><br>Promoting and ensuring adherence to Alstom Zero Deviation Plan (AZDP) and customer EHS requirements for all site activities, with support from the EHS team.<br><br>Taking responsibility for the full team in the absence of the Rolling Stock PI Director.<br>All about you<br>We value passion and attitude over experience. That s why we don t expect you to have every single skill. Instead, we ve listed some that we think will help you succeed and grow in this role:<br><br>Degree in engineering, project management, or a related field.<br><br>Experience or understanding of product introduction processes in the rail or similar industries.<br><br>Knowledge of project management principles and tools.<br><br>Familiarity with quality and EHS standards and compliance requirements.<br><br>A project management certification (e.g., PMP, PRINCE2) is a plus.<br><br>Strong leadership and team management skills.<br><br>Excellent communication and problem-solving abilities.<br>Things you ll enjoy<br>Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.<br>You ll also:<br><br>Enjoy stability, challenges, and a long-term career free from mundane daily routines.<br><br>Work with new security standards for rail signalling.<br><br>Collaborate with cross-functional teams and supportive colleagues.<br><br>Contribute to innovative and impactful projects.<br><br>Utilise our flexible and inclusive working environment.<br><br>Steer your career in whatever direction you choose across functions and countries.<br><br>Benefit from our investment in your development through award-winning learning programs.<br><br>Progress towards leadership roles or specialized expertise in the rail industry.<br><br>Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).<br>You don t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you ll be proud. If you re up for the challenge, we d love to hear from you!<br>Important to note<br>As a global business, we re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We re committed to creating an inclusive workplace for everyone.<br>Job Segment:<br>Project Manager, Manager, Technology, Management<br></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Data platform engineering: Design and maintain scalable batch and near-real-time data pipelines across mobile applications, NFC/fuel transactions, station integrations, ERP integrations, payments, support systems, and operational databases.<br> Data modeling: Create clean, reusable data models for core entities such as customers, vehicles, drivers, stations, transactions, wallets, limits, invoices, products, maintenance services, and geographic coverage.<br> Reliability and quality: Implement data validation, lineage, observability, alerting, reconciliation, and automated quality checks to ensure business-critical dashboards and reports are accurate and timely.<br> Analytics enablement: Partner with analytics, product, finance, operations, and customer success teams to deliver self-service datasets, metrics layers, and well-documented data marts.<br> Performance and cost optimization: Tune queries, storage layouts, orchestration schedules, and cloud resources to improve platform performance and manage infrastructure cost.<br> Data governance and security: Apply data access controls, PII handling, retention practices, auditability, and compliance-aware engineering patterns across the data lifecycle.<br> Integration engineering: Build robust ingestion patterns for APIs, webhooks, CDC, files, event streams, third-party integrations, and partner station data feeds.<br> DevOps for data: Use CI/CD, version control, automated testing, infrastructure-as-code, and deployment standards for data pipelines and transformations.<br> Incident management: Troubleshoot data incidents, conduct root-cause analysis, reduce recurring failures, and communicate impact clearly to stakeholders.<br> Technical mentorship: Review designs and code, establish engineering standards, mentor junior team members, and raise the quality bar for data engineering at PetroApp.<br> Competitive salary and benefits package.<br> Opportunity to work on cutting-edge technology with a passionate team.<br> Career growth and development opportunities.<br> A collaborative and inclusive work environment.<br> Required qualifications 5+ years of professional experience in data engineering, analytics engineering, platform engineering, or backend engineering with strong data ownership.<br> Advanced SQL skills, including query optimization, data modeling, window functions, incremental transformations, and large-table performance tuning.<br> Strong Python programming experience for data pipelines, automation, testing, and production-grade data workflows.<br> Hands-on experience with workflow orchestration such as Airflow, Dagster, Prefect, or similar tools.<br> Experience with modern data warehouses or lakehouse platforms such as BigQuery, Snowflake, Redshift, Databricks, Delta Lake, Iceberg, or equivalent.<br> Experience building reliable ELT/ETL pipelines using tools such as dbt, Spark, Kafka, Flink, Fivetran, Stitch, custom API ingestion, or CDC frameworks.<br> Practical understanding of data quality, schema evolution, monitoring, alerting, backfills, idempotency, and failure recovery.<br> Experience designing dimensional, wide-table, and event-based data models for BI, analytics, and operational reporting.<br> Comfort working with cloud platforms such as AWS, GCP, or Azure, plus Git-based engineering workflows.<br> Strong communication skills with the ability to translate business requirements into clear technical designs and delivery plans.<br> Preferred qualifications Experience in fintech, payments, fleet management, logistics, mobility, marketplace, fuel, or high-volume transaction platforms.<br> Knowledge of event-driven architectures, streaming data, CDC, API integrations, data contracts, and data mesh or domain-oriented data ownership.<br> Experience supporting BI tools such as Power BI, Looker, Tableau, Metabase, Superset, or similar platforms.<br> Familiarity with MLOps or feature engineering for fraud detection, anomaly detection, forecasting, customer segmentation, or optimization use cases.<br> Experience with data privacy, access control, encryption, secrets management, and compliance expectations in the Middle East or multi-country operations.<br> Core technical stack expectations The exact stack may evolve, but the successful candidate should be comfortable operating across the following categories: Languages: SQL, Python; optional Scala or Java for distributed processing.<br> Transformation and modeling: dbt or equivalent; dimensional modeling; metrics layers.<br> Orchestration: Airflow, Dagster, Prefect, or similar.<br> Storage and compute: cloud warehouse, data lake/lakehouse, object storage, distributed processing.<br> Streaming and integration: Kafka or equivalent, CDC, APIs, webhooks, files, partner data feeds.<br> Engineering practices: Git, CI/CD, automated tests, Docker, Kubernetes or containerized deployment, Terraform or infrastructure-as-code.<br> Observability: data quality checks, lineage, pipeline monitoring, logs, alerts, runbooks, and service-level objectives for data products.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation. Deloitte innovation hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients most complex business problems, across portfolios that include Strategy &amp; Transactions , Customer , Engineering, AI &amp; Data, Enterprise, Technology &amp; Performance and Cyber . DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action. Connect to your opportunity Work with a team to realize the ultimate solution for infrastructure and network configuration/automation and deployment for AWS/GCP/Azure. Build and innovate to replace large-scale manual operating processes with scripts and applications. Contribute to build and deploy automation support (CI/CD) in AWS/GCP/Azure. Develop infrastructure as code and testable infrastructure in AWS/GCP/Azure. Develop appropriate metrics to demonstrate performance and operational efficiency by also thinking on how to script and automate better (value) chain monitoring and (chain) testing. Drive analysis, design and development of automation tools for configuration, provisioning, deployment, development, and operational tasks. Work cross-functionally with various App DevOps teams to test and drive amazing results in an international context. Design automated systems management solutions with self-repair/healing as the goal. Focus on reducing technical lead time for infra and network for all DevOps teams. Provide huge positive customer impact by reducing downtime and costs.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>10+ years experience with cloud hyperscale s, such as GCP, AWS or Azure.</li><li>Experience in cloud implementation such as application development and infrastructure as code (Terraform, AWS SAM, CloudFormation).</li><li>Confident with key DevOps practices - CICD, IaaS, Containerization and Deployment pipelines.</li><li>Provide expertise in one or more of the following areas: Sysadmin, IaaS, Full Stack development, virtualization/containerization, environments and configuration management.</li><li>Experience with python/Bash/Go scripting.</li><li>Understand the importance of Observability and have built systems to focus on early insight into issues using monitoring and alerting.</li><li>Pioneer DevOps/SRE best practices with a curious mind and an ability to mentor junior employees.</li><li>Able to design and build frameworks or toolsets to be reused by the wider engineering community.</li><li>Extensive experience and expertise across the Splunk platform, its architecture and distributed components including premium apps (ITSI, Enterprise Security, Phantom, etc. ).</li><li>Experience with data streaming technologies.</li><li>Experience of agile methodologies and associated toolsets and code repositories.</li><li>Strong collaboration and stakeholder engagement skills.</li><li>Self-motivated and organized person.</li><li>High level of attention to detail, the ability to think architecturally at big picture and able to translate this into practical implementation.</li><li>Desirable Cloud certified with experience.</li><li>Required strong technical skills and demonstrated experience in each of the following areas:</li><li>Excellent communication (written and oral) and interpersonal skills</li><li>Deliver right solution architecture, automation and technology choices starting from experimentation and proof of concept phases of new analytical models</li><li>Demonstrated teamwork and collaboration in a professional setting</li><li>Flexible and willingness to work on different projects and programming.</li><li>Coordinate the work of a small team of junior engineers, or the build of a sizable application or tooling component.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Data platform engineering: Design and maintain scalable batch and near-real-time data pipelines across mobile applications, NFC/fuel transactions, station integrations, ERP integrations, payments, support systems, and operational databases. Data modeling: Create clean, reusable data models for core entities such as customers, vehicles, drivers, stations, transactions, wallets, limits, invoices, products, maintenance services, and geographic coverage. Reliability and quality: Implement data validation, lineage, observability, alerting, reconciliation, and automated quality checks to ensure business-critical dashboards and reports are accurate and timely. Analytics enablement: Partner with analytics, product, finance, operations, and customer success teams to deliver self-service datasets, metrics layers, and well-documented data marts. Performance and cost optimization: Tune queries, storage layouts, orchestration schedules, and cloud resources to improve platform performance and manage infrastructure cost. Data governance and security: Apply data access controls, PII handling, retention practices, auditability, and compliance-aware engineering patterns across the data lifecycle. Integration engineering: Build robust ingestion patterns for APIs, webhooks, CDC, files, event streams, third-party integrations, and partner station data feeds. DevOps for data: Use CI/CD, version control, automated testing, infrastructure-as-code, and deployment standards for data pipelines and transformations. Incident management: Troubleshoot data incidents, conduct root-cause analysis, reduce recurring failures, and communicate impact clearly to stakeholders. Technical mentorship: Review designs and code, establish engineering standards, mentor junior team members, and raise the quality bar for data engineering at PetroApp. Core technical stack expectations The exact stack may evolve, but the successful candidate should be comfortable operating across the following categories: Languages: SQL, Python; optional Scala or Java for distributed processing. Transformation and modeling: dbt or equivalent; dimensional modeling; metrics layers. Orchestration: Airflow, Dagster, Prefect, or similar. Storage and compute: cloud warehouse, data lake/lakehouse, object storage, distributed processing. Streaming and integration: Kafka or equivalent, CDC, APIs, webhooks, files, partner data feeds. Engineering practices: Git, CI/CD, automated tests, Docker, Kubernetes or containerized deployment, Terraform or infrastructure-as-code. Observability: data quality checks, lineage, pipeline monitoring, logs, alerts, runbooks, and service-level objectives for data products. Competitive salary and benefits package. Opportunity to work on cutting-edge technology with a passionate team. Career growth and development opportunities. A collaborative and inclusive work environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years of professional experience in data engineering, analytics engineering, platform engineering, or backend engineering with strong data ownership.</li><li>Advanced SQL skills, including query optimization, data modeling, window functions, incremental transformations, and large-table performance tuning.</li><li>Strong Python programming experience for data pipelines, automation, testing, and production-grade data workflows.</li><li>Hands-on experience with workflow orchestration such as Airflow, Dagster, Prefect, or similar tools.</li><li>Experience with modern data warehouses or lakehouse platforms such as BigQuery, Snowflake, Redshift, Databricks, Delta Lake, Iceberg, or equivalent.</li><li>Experience building reliable ELT/ETL pipelines using tools such as dbt, Spark, Kafka, Flink, Fivetran, Stitch, custom API ingestion, or CDC frameworks.</li><li>Practical understanding of data quality, schema evolution, monitoring, alerting, backfills, idempotency, and failure recovery.</li><li>Experience designing dimensional, wide-table, and event-based data models for BI, analytics, and operational reporting.</li><li>Comfort working with cloud platforms such as AWS, GCP, or Azure, plus Git-based engineering workflows.</li><li>Strong communication skills with the ability to translate business requirements into clear technical designs and delivery plans.</li><li>Experience in fintech, payments, fleet management, logistics, mobility, marketplace, fuel, or high-volume transaction platforms.</li><li>Knowledge of event-driven architectures, streaming data, CDC, API integrations, data contracts, and data mesh or domain-oriented data ownership.</li><li>Experience supporting BI tools such as Power BI, Looker, Tableau, Metabase, Superset, or similar platforms.</li><li>Familiarity with MLOps or feature engineering for fraud detection, anomaly detection, forecasting, customer segmentation, or optimization use cases.</li><li>Experience with data privacy, access control, encryption, secrets management, and compliance expectations in the Middle East or multi-country operations.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Rolling Stock Team Manager in October city we re looking for? Your future role Take on a new challenge and apply your maintenance management expertise in a cutting-edge field. You ll work alongside collaborative, skilled, and solution-oriented teammates. You'll play a key role in ensuring the operational performance, safety, and reliability of the Rolling Stock fleet and Depot Equipment. Day-to-day, you ll work closely with teams across the business (Operations Control Center, Systems, Infrastructure, and more), coordinate maintenance activities, and oversee system performance and compliance with safety and quality standards. You ll specifically take care of managing daily maintenance activities and optimizing fleet performance, but also lead a team of engineers, supervisors, and technicians to achieve contractual KPIs and continuous improvement goals. We ll look to you for: • Managing preventive and corrective maintenance activities effectively. • Monitoring system performance, availability, and reliability metrics. • Supporting emergency response actions and major fault recovery. • Supervising failure reporting, root cause analysis, and corrective actions. • Overseeing inventory management for spare parts, tools, and consumables. • Ensuring compliance with safety, quality, and regulatory standards. • Leading team development, workforce allocation, and technical briefings. • Tracking key performance indicators (KPIs) and recommending improvements. All about you We value passion and attitude over experience. That s why we don t expect you to have every single skill. Instead, we ve listed some that we think will help you succeed and grow in this role: • Bachelor s degree in Electrical, Mechanical, or Mechatronics Engineering. • 5 7 years of experience in Rolling Stock maintenance. • 2 3 years in a supervisory or team management role. • Experience with Metro trains, Locomotives, or Monorail trains is essential. • Proven expertise in maintenance and fleet management. • Strong understanding of preventive and corrective maintenance processes. • Knowledge of safety, quality, and compliance standards in railway operations. • Excellent problem-solving and team coordination skills. Things you ll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You ll also: • Enjoy stability, challenges, and a long-term career free from boring daily routines. • Work with new security standards for rail signalling. • Collaborate with transverse teams and helpful colleagues. • Contribute to innovative projects that shape the future of mobility. • Utilise our dynamic and inclusive working environment. • Steer your career in whatever direction you choose across functions and countries. • Benefit from our investment in your development, through award-winning learning. • Progress towards leadership roles or other areas of interest within Alstom. You don t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you ll be proud. If you re up for the challenge, we d love to hear from you! Important to note As a global business, we re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We re committed to creating an inclusive workplace for everyone. Job Segment: Manager, Management</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Electrical, Mechanical, or Mechatronics Engineering.</li><li>5 7 years of experience in Rolling Stock maintenance.</li><li>2 3 years in a supervisory or team management role.</li><li>Experience with Metro trains, Locomotives, or Monorail trains is essential.</li><li>Proven expertise in maintenance and fleet management.</li><li>Strong understanding of preventive and corrective maintenance processes.</li><li>Knowledge of safety, quality, and compliance standards in railway operations.</li><li>Excellent problem-solving and team coordination skills.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings.<br>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.</p><br> <p>Could you be the full-time Rail Systems Team Manager in October city we’re looking for?</p><br><p><strong>Your future role</strong></p><br> <p>Take on a new challenge and apply your expertise in railway systems maintenance and operational performance in a cutting-edge field. You’ll work alongside a collaborative and dynamic team of professionals dedicated to ensuring excellence in railway systems management.</p><br> <p>You'll play a pivotal role in maintaining and optimizing our railway systems, including Signaling, Platform Screen Doors (PSD), Communications, Automatic Fare Collection (AFC), and Supervisory Control and Data Acquisition (SCADA) systems. Day-to-day, you’ll work closely with teams across the business, including Operations Control Centers (OCC), Rolling Stock, Infrastructure, and other stakeholders, to ensure seamless system integration, support emergency response activities, and oversee the execution of maintenance plans.</p><br> <p>You’ll specifically take care of monitoring system performance and ensuring compliance with safety and quality standards, but also lead and supervise a skilled team of engineers and technicians to achieve performance targets and continuous improvement.</p><br> <p>We’ll look to you for:</p><br> <ul> <li> <p>Managing daily maintenance activities across railway systems assets</p><br> </li> <li> <p>Ensuring effective execution of preventive and corrective maintenance activities</p><br> </li> <li> <p>Supporting emergency response and major fault recovery</p><br> </li> <li> <p>Performing failure investigations and implementing corrective and preventive actions</p><br> </li> <li> <p>Monitoring recurring failures and supporting reliability improvement initiatives</p><br> </li> <li> <p>Coordinating with cross-functional teams to achieve contractual KPIs and QCD targets</p><br> </li> <li> <p>Tracking key performance indicators (KPIs) such as system availability, MTBF, and MTTR</p><br> </li> <li> <p>Promoting a zero-incident safety culture and ensuring compliance with safety and quality standards</p><br> </li> <li> <p>Supporting audits, inspections, and compliance reporting</p><br> </li> <li> <p>Developing and maintaining accurate maintenance records, reports, and technical documentation</p><br> </li> </ul> <p><br><strong>All about you</strong></p><br> <p>We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:</p><br> <ul> <li> <p>Bachelor’s degree in Electrical, Electronics, Communications, or Mechatronics Engineering</p><br> </li> <li> <p>5–7 years of experience in railway systems maintenance</p><br> </li> <li> <p>2–3 years of experience in a supervisory or team management role</p><br> </li> <li> <p>Proven experience in Metro or Monorail projects with a focus on Signaling systems</p><br> </li> <li> <p>Strong background in CBTC, telecom, SCADA, PSD, or AFC systems</p><br> </li> <li> <p>Understanding of maintenance management and asset management principles</p><br> </li> <li> <p>Strong analytical and problem-solving skills</p><br> </li> <li> <p>Excellent communication and coordination abilities</p><br> </li> <li> <p>A proactive mindset and commitment to continuous improvement</p><br> </li> </ul> <p><br><strong>Things you’ll enjoy</strong></p><br> <p>Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:</p><br> <ul> <li> <p>Enjoy stability, challenges, and a long-term career free from boring daily routines</p><br> </li> <li> <p>Work with new security standards for rail signalling</p><br> </li> <li> <p>Collaborate with transverse teams and helpful colleagues</p><br> </li> <li> <p>Contribute to innovative projects aimed at improving urban mobility</p><br> </li> <li> <p>Utilise our flexible and inclusive working environment</p><br> </li> <li> <p>Steer your career in whatever direction you choose across functions and countries</p><br> </li> <li> <p>Benefit from our investment in your development, through award-winning learning programs</p><br> </li> <li> <p>Progress towards leadership roles or technical expert pathways</p><br> </li> </ul><p>You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!</p><br> <p><br><strong>Important to note</strong></p><br> <p>As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Microsoft 365 Adoption &amp; Change Management Consultant is responsible for the end-to-end planning, design, and delivery of adoption and change management programmes that maximize the value of Microsoft 365 and Microsoft 365 Copilot deployments. You will take ownership of driving organizational readiness, user adoption, change enablement, training, and value realization to ensure Microsoft 365 investments deliver measurable business outcomes across enterprise and public sector organizations. This is a hands-on consulting role focused on delivery: translating business transformation objectives into structured change management programmes, owning the adoption lifecycle, and ensuring Microsoft 365 and Copilot solutions achieve sustainable user adoption, behavioral change, and measurable productivity improvements.</p><p>Responsibilities:</p><p>Adoption Strategy &amp; Readiness</p><ul><li>Conduct organizational and change readiness assessments to identify stakeholder needs, user personas, adoption barriers, and high-value business use cases.</li><li>Facilitate leadership workshops to define Microsoft 365 and Copilot vision, business objectives, success metrics, and phased adoption roadmaps.</li><li>Develop adoption strategies aligned with organizational goals and digital transformation initiatives.</li></ul><p>Change Management &amp; Communications</p><ul><li>Design and deliver structured change management programmes using recognized methodologies such as Prosci ADKAR.</li><li>Develop stakeholder engagement plans, executive sponsorship strategies, communications plans, and resistance management activities.</li><li>Drive organizational change initiatives that promote successful adoption of Microsoft 365 and Copilot capabilities.</li></ul><p>Enablement &amp; Training</p><ul><li>Design and deliver role-based training programmes, workshops, learning paths, and user enablement initiatives tailored to different business personas.</li><li>Develop Microsoft Viva Learning content and learning experiences to support continuous adoption.</li><li>Establish, train, and manage Microsoft 365 and Copilot Champions Networks to encourage peer learning and sustained user engagement.</li></ul><p>Value Realization &amp; Adoption Analytics</p><ul><li>Monitor adoption and usage using Microsoft 365 Admin Center, Microsoft 365 usage analytics, Microsoft 365 Copilot analytics, and Viva Insights.</li><li>Develop executive dashboards and adoption reports to measure user engagement, productivity improvements, and business outcomes.</li><li>Analyze adoption metrics and user feedback to recommend continuous improvements to enablement strategies, communications, and solution configurations.</li><li>Partner with technical consultants to translate adoption insights into enhancements across Microsoft 365 solutions.</li></ul><p>Client Advisory &amp; Stakeholder Collaboration</p><ul><li>Act as a trusted advisor by helping organizations maximize the business value of Microsoft 365 and Microsoft 365 Copilot investments.</li><li>Collaborate closely with Copilot &amp; AI Productivity, Collaboration &amp; Content, Data Security &amp; Compliance, Endpoint &amp; Identity, and Power Platform consultants to deliver integrated Microsoft 365 transformation programmes.</li><li>Conduct executive briefings, adoption workshops, change planning sessions, and value realization reviews with client stakeholders.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Hands-on experience designing and delivering Microsoft 365 adoption, change management, and user enablement programmes.</li><li>Strong understanding of Microsoft 365 workloads, Microsoft 365 Copilot, and digital workplace transformation initiatives.</li><li>Practical experience applying structured change management methodologies such as Prosci ADKAR or equivalent frameworks.</li><li>Experience developing organizational change strategies, stakeholder engagement plans, executive sponsorship programmes, and communication plans.</li><li>Experience designing and delivering role-based training programmes, workshops, learning paths, and Champions programmes.</li><li>Experience utilizing Microsoft Viva Learning and other Microsoft 365 learning platforms to support user adoption.</li><li>Experience measuring Microsoft 365 adoption using Microsoft 365 usage analytics, Microsoft 365 Copilot analytics, and Viva Insights.</li><li>Ability to develop adoption dashboards, executive reports, value realization frameworks, and success metrics.</li><li>Strong facilitation, workshop delivery, executive communication, stakeholder management, and business consulting skills.</li><li>Ability to translate organizational objectives into scalable adoption and change management programmes.</li><li>Produce adoption strategies, change management plans, communication plans, training materials, executive presentations, adoption dashboards, operational documentation, and knowledge transfer artefacts.</li><li>5+ years of hands-on experience delivering technology adoption, organizational change management, or Microsoft 365 transformation programmes, including Microsoft 365 and ideally Microsoft 365 Copilot deployments.</li><li>Bachelor's degree in Business Administration, Information Technology, Organizational Development, Human Resources, Communications, or a related field (or equivalent practical experience).</li><li>Certifications (Preferred) - Prosci Change Management Certification, Microsoft 365 Fundamentals (MS-900), Microsoft 365 Copilot-related Microsoft certifications</li><li>Additional organizational change management or Microsoft certifications are advantageous.</li><li>Must be fluent in English.</li><li>Working proficiency in Arabic is highly desirable.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Microsoft Power Platform &amp; Automation Consultant is responsible for the end-to-end implementation, configuration, and deployment of low-code business solutions across the Microsoft Power Platform ecosystem. You will take ownership of designing, building, integrating, and deploying business applications using Power Apps, Power Automate, Microsoft Copilot Studio, Dataverse, Power BI, and Power Pages to automate business processes and extend Microsoft 365 capabilities. This is a hands-on consulting and engineering role focused on delivery: translating business process requirements into production-ready low-code solutions, owning the solution lifecycle from design through deployment, and ensuring solutions are scalable, governed, maintainable, and aligned with enterprise architecture and governance standards.</p><p>Responsibilities:</p><p>Solution Design &amp; Architecture</p><ul><li>Conduct discovery workshops with business stakeholders to understand business processes, identify automation opportunities, and define solution requirements.</li><li>Design scalable Power Platform solutions, application architectures, and Dataverse data models aligned with business and technical requirements.</li><li>Apply Application Lifecycle Management (ALM), solution layering, reusable components, and development best practices to ensure maintainable and supportable solutions.</li></ul><p>Power Apps &amp; Process Automation</p><ul><li>Design, develop, and deploy Canvas Apps and Model-driven Apps integrated with Microsoft 365 services and line-of-business applications.</li><li>Build Power Automate cloud flows and desktop flows (RPA) to automate business processes, approvals, and enterprise system integrations.</li><li>Integrate Power Platform solutions with Microsoft 365, Dynamics 365, and external enterprise applications using standard and custom connectors.</li></ul><p>Copilot Studio &amp; AI Solutions</p><ul><li>Design and develop conversational agents using Microsoft Copilot Studio and AI Builder to automate user interactions and business processes.</li><li>Integrate Copilot Studio agents with Microsoft Teams and Microsoft 365 services while grounding responses using enterprise data.</li><li>Implement AI-powered capabilities that enhance business productivity and user experience through low-code solutions.</li></ul><p>Data Management, Governance &amp; Deployment</p><ul><li>Design and implement Dataverse data models, including tables, relationships, business rules, and security roles.</li><li>Develop Power BI dashboards and reports to provide business insights and operational reporting.</li><li>Build Power Pages solutions to deliver secure external-facing business applications where required.</li><li>Implement Power Platform governance, including Centre of Excellence (CoE), environment strategy, Data Loss Prevention (DLP) policies for connectors, and solution governance.</li><li>Own the complete deployment lifecycle from solution development and testing through production deployment, operational handover, and ongoing governance.</li><li>Produce technical design documents, implementation guides, deployment documentation, operational runbooks, and knowledge transfer materials.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Hands-on experience with Microsoft Power Apps (Canvas and Model-driven), Power Automate, Dataverse, Power Fx, Power BI, Power Pages, and Microsoft Copilot Studio.</li><li>Strong understanding of Microsoft Power Platform architecture, application development, and governance best practices.</li><li>Experience designing and developing low-code business applications using Power Apps and Dataverse.</li><li>Experience building Power Automate cloud flows, desktop flows (RPA), approval workflows, and business process automation.</li><li>Experience integrating Power Platform solutions with Microsoft 365, Dynamics 365, and external enterprise systems.</li><li>Experience developing conversational agents using Microsoft Copilot Studio and AI Builder.</li><li>Understanding of integrating AI capabilities into business applications and Microsoft Teams.</li><li>Strong understanding of Power Platform governance, Centre of Excellence (CoE), environment management, connector governance, Data Loss Prevention (DLP), and Application Lifecycle Management (ALM).</li><li>Experience implementing reusable components, managed solutions, and deployment best practices.</li><li>Strong requirements gathering, business process analysis, solution architecture, client workshop facilitation, and technical documentation skills.</li><li>Ability to translate business requirements into scalable, secure, and maintainable Microsoft Power Platform solutions.</li><li>Produce clear technical design documents, implementation documentation, deployment guides, operational runbooks, and knowledge transfer artefacts.</li><li>5+ years of hands-on experience designing and building Microsoft Power Platform solutions within consulting, professional services, systems integration, or business applications environments.</li><li>Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field (or equivalent practical experience).</li><li>Certifications (Preferred) - Microsoft Certified: Power Platform Functional Consultant Associate (PL-200), Microsoft Certified: Power Platform Developer Associate (PL-400), Microsoft Certified: Power Platform App Maker Associate (PL-100), Microsoft Certified: Azure AI Fundamentals (AI-900)</li><li>Must be fluent in English.</li><li>Working proficiency in Arabic is highly desirable.</li></ul><p></p></section>

<h3>Job Description</h3><p>Job Purpose The Shift Manager is responsible for leading and controlling all production activities during the assigned shift, ensuring that operations are performed safely, efficiently, and in accordance with the approved production plan, Sika standards, and customer requirements. The role ensures effective deployment of people, equipment, and materials; achievement of safety, quality, productivity, cost, and delivery targets; and timely escalation of significant operational issues. The Shift Manager acts as the primary operational point of responsibility during the assigned shift within the defined level of authority.</p><h3>Key Responsibilities</h3><h4>Shift Operations and Production Control</h4><p>Plan, coordinate, and supervise all production activities during the assigned shift in accordance with the approved production schedule. Ensure achievement of shift targets relating to output, quality, yield, productivity, cost, and on-time completion. Allocate employees, equipment, materials, and other resources effectively across production lines. Monitor production progress throughout the shift and take timely action to address deviations, bottlenecks, or operational disruptions. Ensure that production processes are conducted in accordance with approved work instructions, formulations, specifications, and standard operating procedures. Coordinate product changeovers, line start-ups, shutdowns, cleaning activities, and other shift-related operational requirements. Ensure the proper use of raw materials, packaging materials, production equipment, and utilities. Act as the primary operational decision-maker during the shift within the established authority and escalation framework.</p><h4>Health, Safety, and Environment</h4><p>Demonstrate visible safety leadership and ensure full compliance with Sika HSE requirements and applicable legal regulations. Conduct shift safety briefings and ensure that employees understand the relevant hazards, controls, and safe working procedures. Ensure the correct use of personal protective equipment and adherence to site safety rules. Stop any unsafe activity immediately and ensure that appropriate corrective action is taken before work resumes. Identify, report, and escalate unsafe conditions, near misses, environmental concerns, and incidents. Support incident investigations, root-cause analysis, and implementation of corrective and preventive actions. Ensure that emergency procedures are understood and followed by all shift employees. Maintain safe and environmentally responsible operations, including proper waste handling and spill prevention.</p><h4>Quality Management</h4><p>Ensure that all products manufactured during the shift comply with approved Sika specifications, quality standards, and customer requirements. Verify that required in-process checks, sampling, testing, and production documentation are completed correctly. Coordinate with the Quality team regarding nonconforming products, process deviations, and quality concerns. Stop or hold production when quality requirements are not met, in accordance with the approved escalation and authorization process. Support investigations into quality deviations and customer complaints and ensure implementation of agreed corrective actions. Ensure that nonconforming materials and products are properly identified, segregated, and controlled.</p><h4>Performance Monitoring and Reporting</h4><p>Monitor and report shift performance against established KPIs, including: Safety performance Production output Schedule adherence Yield and material consumption Productivity and efficiency Equipment downtime Waste and production losses Product quality and process deviations Investigate performance gaps and implement immediate containment or corrective actions within the assigned authority. Maintain accurate production logs, shift reports, downtime records, material consumption records, and incident reports. Escalate significant safety, quality, maintenance, staffing, or production issues to the relevant manager in a timely manner. Ensure that all data entered into SAP or other production systems is complete, accurate, and submitted on time.</p><h4>Team Leadership and Workforce Management</h4><p>Lead, supervise, and support the shift team, including operators, technicians, helpers, and other assigned employees. Assign responsibilities and communicate clear performance expectations at the beginning of each shift. Monitor employee attendance, punctuality, breaks, overtime, workplace conduct, and compliance with company procedures. Ensure appropriate staffing levels and coordinate any urgent staffing requirements with Production Management and HR. Provide on-the-job guidance, coaching, and feedback to shift employees. Identify training and development needs and communicate them to the relevant manager. Support employee performance management and disciplinary processes in coordination with Production Management and HR. Promote teamwork, accountability, respect, and effective communication among shift employees.</p><h4>Equipment and Maintenance Coordination</h4><p>Monitor equipment condition and operational reliability throughout the shift. Ensure that operators complete required equipment inspections and basic autonomous maintenance activities. Report breakdowns, abnormalities, and equipment risks to the Maintenance team without delay. Coordinate with Maintenance to prioritize interventions and minimize production downtime. Ensure that equipment is safely isolated and released for maintenance in accordance with applicable procedures. Verify that equipment is safe and operationally ready before production resumes. Record equipment downtime, causes, actions taken, and operational impact accurately.</p><h4>Shift Handover and Communication</h4><p>Conduct structured shift-start briefings covering production priorities, safety requirements, quality concerns, staffing, and equipment status. Complete a clear and comprehensive handover to the incoming Shift Manager or Supervisor. Ensure that handovers include production status, pending orders, equipment conditions, quality issues, safety concerns, staffing matters, and required follow-up actions. Communicate relevant shift information to Production Management and other supporting departments.&nbsp;</p><p><br></p><h3>Key Performance Indicators</h3><p>Performance may be measured against the following indicators: Shift HSE performance and safety compliance Production output versus plan Schedule adherence Product quality and right-first-time results Yield and material usage variance Labor productivity and shift efficiency Waste, rework, and production losses Equipment downtime and response time Compliance with standard operating procedures Accuracy and timeliness of shift reports 5S and workplace organization results Attendance and overtime management Completion of corrective and improvement actions</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Mechanical, Chemical, Industrial, Production, or another relevant Engineering discipline. A relevant technical diploma may be considered where supported by substantial and directly relevant manufacturing experience. Typically, 3 7 years of experience in a manufacturing or production environment. At least 1 2 years of experience leading a production shift, line, or operational team. Experience in chemicals, construction materials, cementitious products, admixtures, coatings, or a comparable process-manufacturing industry is preferred. Demonstrated ability to achieve production, quality, and delivery targets in a demanding manufacturing environment. Practical experience coordinating with Quality, Maintenance, Warehouse, and HSE functions. Experience working in a structured manufacturing environment with documented procedures and performance indicators.</p><h4>Technical Knowledge</h4><p>Good understanding of manufacturing processes, production planning, and shop-floor operations. Working knowledge of production quality controls and nonconforming-product management. Good awareness of occupational health, safety, and environmental requirements in a manufacturing environment. Basic understanding of equipment operation, breakdown identification, and maintenance coordination. Ability to monitor and interpret production KPIs, including output, efficiency, yield, waste, and downtime. Working knowledge of ERP or production management systems, preferably SAP or an equivalent system. Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook. Knowledge of 5S, Lean Manufacturing, root-cause analysis, or other continuous improvement methods is preferred. Knowledge of ISO 9001, ISO 14001, and ISO 45001 requirements is an advantage.</p><h4>Leadership Competencies</h4><p>Strong shop-floor leadership and the ability to motivate, guide, and hold employees accountable. Ability to make timely, fact-based decisions within the assigned level of authority. Strong problem-solving skills and the ability to remain effective under operational pressure. Effective planning, prioritization, and resource-allocation skills. Clear communication and effective shift-handover capabilities. Ability to coordinate effectively with Production, Maintenance, Quality, Warehouse, and HSE teams. High level of responsibility, integrity, discipline, and reliability. Strong commitment to safety, quality, compliance, and operational excellence. Good written and spoken Arabic and English.</p><h4>Other Requirements</h4><p>Willingness and ability to work on a rotating-shift schedule, including night shifts, weekends, and public holidays, according to plant operational requirements. Ability to respond appropriately to urgent production, safety, quality, staffing, and equipment-related matters during the assigned shift. Ability to work in an active manufacturing environment and comply with all applicable site safety and personal protective equipment requirements.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br>We are seeking a Software Release Specialist to plan, coordinate and continuously improve software release activities across application operations. The role focuses on ensuring user-facing services and production systems run smoothly by aligning release schedules with business needs, technology requirements, quality standards, compliance expectations and operational stability. The role is based in Cairo and sits within Application Operation.<br><br><br><b>What you’ll do</b> <br><ul> <li>Plan and coordinate software releases, ensuring alignment with business objectives and IT requirements.&nbsp;</li> <li>Schedule release activities and timelines, working with cross-functional teams to support timely delivery.&nbsp;</li> <li>Identify and mitigate release-related risks, including data privacy, compliance and security considerations.&nbsp;</li> <li>Oversee release execution, including deployment, configuration changes and testing procedures.&nbsp;</li> <li>Coordinate testing activities, including user acceptance testing and performance testing, to maintain release quality.&nbsp;</li> <li>Maintain clear documentation for release processes, configurations and deployment procedures.&nbsp;</li> <li>Facilitate communication between stakeholders, ensuring clear and timely updates on release progress.&nbsp;</li> <li>Monitor production systems after releases and support timely resolution of issues or service disruptions.</li> <li>Evaluate and optimise release management processes through feedback and continuous improvement.&nbsp;</li> <li>Ensure releases comply with regulatory requirements and internal software release policies.</li> </ul><br><br><b>Who you are</b> <br><ul> <li>You have experience in release management or a related role, ideally within a software development or IT environment.</li> <li>You are organised and able to plan, prioritise and coordinate multiple release activities effectively.&nbsp;</li> <li>You communicate clearly with technical and non-technical stakeholders, both verbally and in writing.&nbsp;</li> <li>You apply analytical thinking to identify issues, assess impact and support practical resolution during release activities.&nbsp;</li> <li>You work collaboratively with development, quality assurance, operations and business stakeholders.&nbsp;</li> <li>You have familiarity with Agile methodologies such as Scrum or Kanban, and understand iterative development and release planning.&nbsp;</li> <li>You have a basic understanding of software development concepts, IT infrastructure, servers, networks and cloud services.&nbsp;</li> <li>You understand testing methodologies and quality assurance practices that support reliable software releases.</li> <li>You bring knowledge of cloud technologies and DevOps tools, with an interest in using automation to improve release processes.</li> </ul><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br><ul> <li>Opportunity to contribute to the stability and reliability of user-facing services and production systems.&nbsp;</li> <li>Exposure to cross-functional delivery across development, quality assurance, operations and business stakeholders.&nbsp;</li> <li>Involvement in release planning, deployment coordination, testing governance and post-release monitoring.</li> <li>A role with direct impact on business availability and service outcomes for markets.&nbsp;</li> <li>The opportunity to support continuous improvement and automation within release management practices</li> </ul><br><br><b>What skills you will learn</b> <br><ul> <li>Release planning, deployment coordination and release governance in an application operations environment.</li> <li>Practical stakeholder communication across technical, operational and business teams.&nbsp;</li> <li>Risk identification and mitigation across data privacy, compliance, security and service continuity.&nbsp;</li> <li>Testing coordination, including user acceptance testing and performance testing.&nbsp;</li> <li>Continuous improvement approaches, including feedback-led process optimisation and automation opportunities.&nbsp;</li> <li>Broader understanding of cloud technologies, DevOps tools, IT infrastructure and production service operations</li> </ul><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone&nbsp;recognises&nbsp;and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race,&nbsp;colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br> <ul> <li>LinkedIn: VOIS on LinkedIn</li> <li>Facebook:&nbsp;VOIS on Facebook</li> <li>Instagram:&nbsp;VOIS on Instagram</li> <li>You can also chat with our employees to learn more about our projects:&nbsp;Chat with our employees</li> </ul> <br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>The Leo Customer Support team is hiring a site leader for the new Cairo office locations. The role will manage the local Tier 2 Technical Care Agent (TCA) team to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Our team is actively seeking motivated, talented, and customer obsessed individuals who are eager to build and improve the experience for Leo customers. They will own the customer satisfaction journey from base case customer contacts through complex exceptions and escalation path customer issues.<br>Key job responsibilities<br>Scale the Leo CS site from zero headcount and new site construction to a fully productive network node in 12 months. This site will support global locations and run 24x7, largely supporting EU language contacts in real time across voice and chat channels as well as escalation handling via tickets and case management tools.<br>Own facilities management activities such as construction, associate transportation partnership, and site security by partnering with GREF, Security, and other supporting teams. <br>Help build, lead, and motivate a team of Tier 2 Leo TCAs responsible for delivering exceptional support to Leo B2C, SMB, and Field Service partners while achieving performance targets.<br>Provide ongoing coaching, training, and feedback to team members to enhance their skills and capabilities.<br>Oversee daily operations of the customer service department, including managing inbound inquiries and resolving customer issues.<br>Handle escalated customer inquiries or complaints with professionalism and empathy, seeking resolution to ensure customer satisfaction.<br>Develop and implement strategies to improve efficiency, productivity, and customer satisfaction levels.<br>Analyze customer feedback and data to identify trends, opportunities, and areas for improvement.<br>Conduct regular audits of customer interactions and provide feedback for improvement.<br>Collaborate with other departments, such as Learning and Development, Field Support, and Outsource Partners to ensure alignment and coordination in delivering a seamless customer experience.<br>Maintain accurate records of customer interactions, transactions, and inquiries using the Leo CRM system and trouble ticketing tools.<br>Monitor and analyze key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.<br>Ability to work flexible Full-Time (40+ hours per week) schedule<br>A day in the life<br>As Site Leader, you will hire and develop a group of specialized multi-lingual agents tasked with resolving complex customer issues and escalations including account management, technical support, safety concerns, social media interactions, fraud prevention, installation services, and general customer support. Through collaboration with internal and external stakeholders, you will develop customer-centric solutions. Your team will serve as the primary identifier of emerging issues and trends affecting Leo customer satisfaction, while contributing to process refinements and product improvements that drive continuous improvements.<br>This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.<br>About the team<br>Leo Customer Support is part of the Leo Customer Operations team. Our mission is to plan, develop and execute on strategies to launch and operate Leo services globally through multiple distribution channels. Through regional and local country operations, our team is responsible for delivering revenue from residential and small business broadband services. On a global level, regional and country level, the team develops business models, local and regional partnerships and fixed service operations in service enabled countries.<br>- Bachelor's degree<br>- 4+ years of team management experience<br>- Experience using Windows Operating Systems and Microsoft Outlook<br>- Experience communicating to senior management and customers verbally and in writing<br>- Experience in complex problem solving, and working in a tight schedule environment<br>- Experience handling customer escalations<br>- Experience working with changing priorities and schedules<br>- Experience pulling and reporting data from numerous databases (using Excel, Access, SQL and/or other data management systems)<br>- Experience in Customer Service<br>- Strong leadership and interpersonal skills, with the ability to inspire and motivate team members<br>- Proficiency in using CRM software and other relevant tools to track and manage customer interactions<br>- Results-oriented, have high integrity, and a desire to be part of a world-class, rapidly expanding company<br>- Master's degree<br>- Experience hiring, developing, and managing high-performing technical teams<br>- Experience managing large teams across multiple locations and languages, or experience with current technologies to help handle the workflow in an inbound call/email center<br>- Six Sigma Green Belt, or Six Sigma Black Belt Certification<br>- Enterprise Support experience is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p><b><br></b></p><p><b>Your role</b></p><ul><li>Handling the design of electrical distribution network components for different types of buildings, previous experience in different types of projects; offices, residential, commercial buildings..etc.</li><li>Have the ability to the well understanding and interpretation of international codes and standards (BS, IEC, IET, NEC, NFPA, CIBSE, IESNA, ISO,..etc)</li><li>Familiar with the local country codes of middle east and gulf countries.</li><li>Preparation of Single line diagrams and distribution network strategy.</li><li>Preparation of Electrical load Lists &amp; Switchgear/Distribution Board Schedules.</li><li>Design of medium voltage networks.</li><li>Sizing of main electrical equipment, Cable sizing, breaker sizing, CT sizing, power factor correction, lighting, earthing &amp; lightning system.</li><li>Preparation of electrical systems layout drawings - Electrical equipment, interior and exterior lighting, street lighting, small power, cable routing, earthing, lightning protection, motor control centers schedules, experience in Fire Alarm system is preferred.</li><li>Assist senior engineers in technical works of the project.</li><li>Communicate efficiently with different stakeholders of the project.</li><li>Experience in working with Revit, BIM 360, Navisworks, and other BIM tools is a must.</li><li>Proficiency in the following software list: Dialux, Relux and Dialux Evo. ETAP. ProDesign. Generator sizing software. Lightning protection calculation software. (IEC, strikerisk,..etc) MS office</li><li>Undertake liaison with system engineers, third parties and specialist system suppliers and incorporate their requirements in the detail design.</li><li>Coordinate with all other disciplines and improve inter-discipline working with other disciplines such as Architecture, civil, structure and mechanical</li></ul><p><strong>Desired Candidate Profile</strong></p><p>About you</p><ul><li>3 to 5 years of proven experience in a similar role within engineering or consultancy firm.</li><li>Bachelor s degree in electrical engineering from a reputable university with minimum overall grade of Very Good .</li><li>Experience of working in Multi-D environment and good understanding of co-ordination and interfaces with other disciplines.</li><li>Ability to work in multi-cultural multilingual environment.</li><li>Open to new ideas and innovative approaches.</li><li>Be a competent user of IT tools in particular Word, Excel, Outlook and Electrical design tools e.g. Amtech, dialux etc.; Proficiency in Revit , ACC, AutoCad is a must.</li><li>Wider knowledge of other disciplines is desirable;</li><li>Responsible for completion of specifically assigned tasks to time and cost.</li><li>Able to work as reliable and pro-active member of the team.</li><li>Excellent command of English language. (Writing and speaking)</li><li>Revit API/Dynamo knowledge is a plus</li><li>Good communication, presentation and listening skills.</li><li>Writing professional reports.</li><li>Identifies and communicates concerns to immediate supervisor.</li><li>Possess capability to take individual responsibilities.</li><li>Willingness to share information and knowledge with team members.</li><li>Shows flexibility in work tasks, locations and flexibility to work with teams in a different time zone.</li></ul><p>Rewards &amp; benefits</p><p>Explore the rewards and benefits that help you thrive at every stage of your life and your career. This includes:</p><ul><li>Comprehensive life insurance coverage</li><li>Medical insurance for you and your dependents</li><li>Annual leave balance in accordance with local labour law</li><li>Flexible and hybrid work solutions</li><li>Opportunity for local and global internal transfers</li><li>Company gratuity scheme</li><li>Discretionary bonus program</li><li>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition</li></ul><p>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p>

Occupation Description The Facility Management Senior Manager gives primary oversight and direction for City Edge’s Facilities and Physical Security operations for all sites, including ensuring management and execution of hard and soft services and projects are provided in accordance with operational and financial targets. He/she will drive continuous improvement across all responsibilities, and all assigned sites, develop and strengthen relationships with customers to ensure facilities needs are understood and met in the most effective and efficient manner, and also develop and lead facilities team to ensure full engagement and provide consistent, predictable results for business operations.<br>Job Location New Capital<br>Job Scope Manage KPI's and SLA's with focus on optimizing service delivery and attention to the improvement of process, systems, tools and equipment. Establish operational policies that promote engagement, company culture and vision. Oversee operations of the company working with Senior Management from other contracts and departments. Design the implementation of efficient operation solutions based on pioneering technology. Oversee financial and technical matters with a focus on performance of services delivered. Draft and submit Financial Budgets for each trade of the assigned scope. Focus on the customers and their stakeholders to deliver exceptional service, adding solutions and identifying innovative added value business opportunities that complement the services already being delivered. Support the preparation of new opportunities with reviewing the organization structure, technical specifications, and financial parameters. Ensure contract compliance with the company's policies and regulations on Quality, Environment and Health & Safety. Establish OPEX & CAPEX budgets in accordance with the operations requirement. Monitor & continuously conduct operational audits to ensure achieving the strategic approaches. Establish a cut-off date to start contract renewal, monitor scope with department heads, and procurement negotiations with vendors with oversight on budget parameters. Review tenders/benchmarking and comparative statements. Responsible for managing the overall performance of the Operations team. Provide leadership by developing and implementing operational strategies & increase organizational effectiveness by ensuring the growth and development of all employees. Develop direct reports to ensure succession plans to support future company requirements and employee career objectives. Monitor Daily Reports and flag issues to department heads where necessary and customize solutions to repetitive challenges. Prepare routine and ad hoc reports, to keep the management informed about all issues relating to the operations and take necessary action. <br>Education and Most Common Work Experience Requested Bachelor’s Degree in Engineering.12+ years of related experience of which a minimum of 3-6 years should be in Facility Management Industry. Facility Management Certificate is a plus.

Occupation Description The Facility Management Senior Manager gives primary oversight and direction for City Edge’s Facilities and Physical Security operations for all sites, including ensuring management and execution of hard and soft services and projects are provided in accordance with operational and financial targets. He/she will drive continuous improvement across all responsibilities, and all assigned sites, develop and strengthen relationships with customers to ensure facilities needs are understood and met in the most effective and efficient manner, and also develop and lead facilities team to ensure full engagement and provide consistent, predictable results for business operations.<br>Job Location Split between El Sheikh Zayed and Alamein<br>Job Scope Manage KPI's and SLA's with focus on optimizing service delivery and attention to the improvement of process, systems, tools and equipment. Establish operational policies that promote engagement, company culture and vision. Oversee operations of the company working with Senior Management from other contracts and departments. Design the implementation of efficient operation solutions based on pioneering technology. Oversee financial and technical matters with a focus on performance of services delivered. Draft and submit Financial Budgets for each trade of the assigned scope. Focus on the customers and their stakeholders to deliver exceptional service, adding solutions and identifying innovative added value business opportunities that complement the services already being delivered. Support the preparation of new opportunities with reviewing the organization structure, technical specifications, and financial parameters. Ensure contract compliance with the company's policies and regulations on Quality, Environment and Health & Safety. Establish OPEX & CAPEX budgets in accordance with the operations requirement. Monitor & continuously conduct operational audits to ensure achieving the strategic approaches. Establish a cut-off date to start contract renewal, monitor scope with department heads, and procurement negotiations with vendors with oversight on budget parameters. Review tenders/benchmarking and comparative statements. Responsible for managing the overall performance of the Operations team. Provide leadership by developing and implementing operational strategies & increase organizational effectiveness by ensuring the growth and development of all employees. Develop direct reports to ensure succession plans to support future company requirements and employee career objectives. Monitor Daily Reports and flag issues to department heads where necessary and customize solutions to repetitive challenges. Prepare routine and ad hoc reports, to keep the management informed about all issues relating to the operations and take necessary action.<br>Education and Most Common Work Experience Requested Bachelor’s Degree in Engineering.12+ years of related experience of which a minimum of 3-6 years should be in Facility Management Industry. Facility Management Certificate is a plus.

Company Description Arab Engineers for Engineering Services is a leading provider of maintenance, repair, training, and operations solutions serving petroleum, agriculture, medical, education, and both government and private sectors. With over 24 years of experience, the company focuses on delivering high-quality products and services supported by strong technical expertise and hands-on training. Arab Engineers supplies a premium range of power control and automation products, electronics and electrical consumables, test and measurement tools, safety and security equipment, mechanical tools, and educational training systems. The company is the sole distributor for several top global manufacturers, including RS Components, LAPP Group, FLUKE, TEKTRONIX, and HONEYWELL. In addition, Arab Engineers offers trade compliance services such as e-commerce and e-procurement, MRO supplies management, project procurement management, and calibration and inspection testing. Role Description The Senior Software Sales Engineer is a full-time, on-site role based in Cairo, responsible for driving software solutions sales and supporting customers across the company’s key sectors. This role includes engaging with clients to understand technical and business requirements, preparing solution proposals and demonstrations, and collaborating with internal technical teams to tailor software offerings to customer needs. The Senior Software Sales Engineer will manage the full sales cycle, from lead qualification and technical presentations to closing deals and providing post-sales support. Daily activities involve preparing documentation, responding to technical inquiries, participating in tenders and RFPs, coordinating with suppliers, and maintaining accurate sales and pipeline reports. The role also includes monitoring market trends, providing feedback to improve product offerings, and contributing to training and knowledge-sharing initiatives within the sales team. Qualifications Strong foundation in Computer Science, with the ability to understand complex software architectures and technical specifications. Proficiency in Software Development and Back-End Web Development, including familiarity with common frameworks and APIs relevant to enterprise solutions. Solid Programming and Object-Oriented Programming (OOP) skills to effectively explain technical concepts and evaluate customer requirements. Proven experience in technical sales or pre-sales engineering, preferably in software, automation, or industrial solutions. Excellent communication, presentation, and negotiation skills, with the ability to build long-term customer relationships. Ability to work on-site in Cairo, travel to client locations as needed, and collaborate with cross-functional teams. Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field; advanced certifications in software or sales engineering are an advantage. Strong analytical and problem-solving skills, with<br>send you cv on ranayounishr@gmail.com

Job Summary<br><br>We are seeking an experienced Oracle Primavera Unifier Consultant with 9–12 years of professional experience in Enterprise Project Portfolio Management (EPPM) solutions. The ideal candidate will be responsible for designing, implementing, configuring, and supporting Oracle Primavera Unifier solutions for enterprise customers across multiple industries. The consultant will work closely with business stakeholders, project management teams, and technical teams to deliver scalable project controls, capital planning, cost management, and governance solutions.<br><br>Key Responsibilities<br><br>* Lead Oracle Primavera Unifier implementation and enhancement projects.<br>* Gather and analyze business requirements from customers and stakeholders.<br>* Design and configure Unifier business processes, workflows, forms, and reports.<br>* Implement Capital Planning, Cost Management, Contract Management, and Project Controls modules.<br>* Configure user roles, permissions, security profiles, and administration settings.<br>* Develop and maintain data integrations between Primavera Unifier and enterprise applications such as ERP, Oracle EBS, Oracle Fusion, SAP, and third-party systems.<br>* Prepare functional and technical design documents.<br>* Conduct system testing, User Acceptance Testing (UAT), and production deployment activities.<br>* Provide end-user training, workshops, and knowledge transfer sessions.<br>* Troubleshoot and resolve functional and technical issues within Primavera Unifier environments.<br>* Support project governance, scheduling, budgeting, forecasting, and reporting requirements.<br>* Collaborate with project managers, PMO teams, and technical architects to ensure successful project delivery.<br>* Participate in solution architecture discussions and recommend best practices.<br>* Provide post-implementation support and optimization recommendations.<br><br>Required Qualifications<br><br>* Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.<br>* 9–12 years of overall IT experience.<br>* Minimum 5+ years of hands-on experience with Oracle Primavera Unifier.<br>* Strong experience in Oracle Primavera P6 and Oracle Project Portfolio Management solutions.<br>* Experience in business process configuration, workflow design, and system administration.<br>* Strong understanding of project controls, cost management, capital projects, and PMO operations.<br>* Experience with system integrations using REST APIs, Web Services, XML, and middleware solutions.<br>* Knowledge of SQL and database concepts.<br>* Experience preparing solution design documents and project deliverables.<br>* Excellent communication and stakeholder management skills.<br>* Ability to work independently and manage multiple priorities.<br><br>Preferred Qualifications<br><br>* Oracle Primavera Unifier Certification.<br>* Experience with Oracle Fusion Cloud Applications.<br>* Experience in Engineering, Construction, Infrastructure, Utilities, Telecom, or Government sectors.<br>* Familiarity with Agile and Waterfall project methodologies.<br>* Knowledge of Primavera Analytics and Oracle BI reporting solutions.<br><br>Technical Skills<br><br>* Oracle Primavera Unifier<br>* Oracle Primavera P6<br>* Oracle Fusion / Oracle EBS Integration<br>* REST APIs & Web Services<br>* SQL<br>* Workflow Configuration<br>* Business Process Design<br>* Cost Management<br>* Capital Planning<br>* Contract Management<br>* Project Controls<br>* Reporting & Dashboards

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We’re looking for a <b>Technical Customer Support Representative </b>to join Procore’s Customer Support department. In this role, you’ll utilize your strong problem-solving and people skills to support a product that impacts how communities’ hospitals, homes, sports stadiums, and schools worldwide are built. You will help save our customers time and resources via first-contact resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.</p><br><br><br><p>As a<b>Technical Customer Support Representative,</b> you’ll partner with Subject Matter Experts and internal departments to resolve customer problems and manage cases to the point of resolution. Use your troubleshooting, communication, and multitasking skills to deliver a best-in-class customer experience across telephone, chat, and email channels. <b>This is an exciting opportunity to join our first CSR team in Cairo, Egypt</b>, offering a launching point for a career in Custom Solutions, Documentation, Enablement, and more.</p><br><br><br><p>This position reports into the Senior Manager of Customer Support and will be based in our <b>Cairo, Egypt office</b>. We’re looking for someone to join us immediately!</p><br><br><br><p><b>What you’ll do:</b></p><br><br><ul> <li><p>Deliver a best-in-class customer experience by managing inquiries via telephone, chat, and email to enable customers to achieve their goals.</p><br><br></li> <li><p>Acquire and maintain a thorough understanding of Procore’s business model, systems, and technologies to optimize customer usage of the software suite.</p><br><br></li> <li><p>Troubleshoot technical issues, diagnose root causes, and research answers to questions using established resources.</p><br><br></li> <li><p>Partner with internal departments to resolve complex customer problems and leverage collaboration skills to provide appropriate solutions.</p><br><br></li> <li><p>Maintain productivity in a high-volume, fast-paced contact center environment while adhering to assigned schedules and performance metrics.</p><br><br></li> <li><p>Document records and data security with consistent attention to detail and integrity.</p><br><br></li> <li><p>Convey Procore’s culture and values of Openness, Optimism, and Ownership in every interaction.</p><br><br></li> <li><p>Seek proactive guidance from management and teammates to ensure continuous improvement and alignment.</p><br><br></li> </ul><p><b>What we’re looking for:</b></p><br><br><ul> <li><p>1+ year of experience in a contact center or technical support environment, or 2+ years of related customer support experience.</p><br><br></li> <li><p>Fluent English speaker with excellent written and oral communication skills (subject to verification via assessment).</p><br><br></li> <li><p>Strong multitasking skills with the ability to self-manage workloads while providing extraordinary client experiences.</p><br><br></li> <li><p>Critical thinking abilities to assess issues, provide proactive advice, and efficiently escalate cases when appropriate.</p><br><br></li> <li><p>Reliable self-starter with excellent attendance, time management skills, and an eagerness to learn quickly.</p><br><br></li> <li><p>Ability to communicate optimistically and professionally with clients, maintaining poise under pressure.</p><br><br></li> <li><p>Team player mentality with an open mind and the ability to work independently in a dynamic environment.</p><br><br></li> </ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>MashreqBank</strong></span></p><br><p><span>JOB DESCRIPTION</span></p><br><span><span><strong>1</strong></span></span><p><span><span><strong>Job Title</strong></span></span></p><br><p><span><span>Program Manager, GTB Digital Transformation - PMO</span></span></p><br><p><span><span><strong>Department</strong></span></span></p><br><p><span><span>IBG - GTB - PMO</span></span></p><br><br><p><span><span><strong>Position Name&nbsp;</strong></span></span></p><br><p><span><span>Manager, GTB Digital Transformation - PMO.IBG - GTB&nbsp;</span></span></p><br><p><span><span><strong>Position ID</strong></span></span></p><br><br><p><span><span><strong>Incumbent No.</strong></span></span></p><br><p><span><span><strong>Incumbent Name</strong></span></span></p><br><br><span><span><strong>Group</strong></span></span><p><span><span><strong>Job Number</strong></span></span></p><br><br><span><span><strong>2</strong></span></span><span><span><strong>Job Purpose</strong></span></span><br><p><span>Responsible for end-to-end Project Management Activities related to a large scale Transformation Project and all the related Initiatives defined as pillars of the program.&nbsp;</span></p><br><p><span>The role delivers Project Management Outputs for the Transformation Program centralizing business, functional, operational and technical aspects of the Program.&nbsp;</span></p><br><p><span>The role requires the incumbent to plan, manage, execute, track and implement complex corporate banking functional and technology solutions including complex projects, and ensure delivery in line with customer expectation – internal and external-, within the base-lined schedule, budget and scope parameters; including but not limited to overseeing the testing strategy and execution, quality and compliance controls, and production stability after change movement.</span></p><br><br><span><span><strong>3</strong></span></span><span><span>Dimensions</span></span><br><p><span>Operating Budget</span></p><br><p><span>Number of Staff</span></p><br><br><p><span>Capital Exp. Budget</span></p><br><p><span>Other</span></p><br><br><span><span><strong>4</strong></span></span><span><span>Key Result Areas</span></span><br><p><span>On top of the agenda is the creation of the Program Master Plan which has to incorporate all the initiatives defined as pillars of the program</span></p><br><p><span>Each Initiative should have a concrete Project Plan that will be part of the Consolidated Transformation Project Master Plan.</span></p><br><p><span>Defining - for each Initiative as well as for the consolidated plan - the milestones and necessary activities/tasks to be performed, proper allocation of resources and responsibilities, timelines, dependencies, critical paths and contingency actions for deviations.</span></p><br><p><span>Agreeing the master plan with stakeholders and presenting recommendations to the Steering Committee.</span></p><br><p><span>Should be able to coordinate the Plan executions including all steps of the process.</span></p><br><p><span>The steps to include the design, development, testing, roll out and stabilization.</span></p><br><p><span>Should be able to include activities that will complement the Transformation Program eg the building blocks of an Ecosystem</span></p><br><p><span>Should manage collaboration of the business case that will support the Program, its development and approval, also including Finance teams to provide the necessary funding. Each activity should be tracked in line with budget approved.</span></p><br><p><span>Reporting is a critical activity that should be performed with the highest standards, should be accurate, timely and well organized</span></p><br><p><span>Vendor Management: to be totally connected with all vendors participating in the program, coordinating their activities and outputs.</span></p><br><p><span>Should design the necessary project plans to engage customers in the process, following the defined customer journey initiative</span></p><br><p><span>Execute the Front to Back digitalization initiative, coordinating all the necessary areas of the Bank that should participate and contribute on it, including front, middle and back office</span><span>Facilitate the necessary project plans to assure a proper and integral integration of the ongoing digital initiatives of the bank to assure consistency and to avoid duplication of efforts.</span></p><br><p><span>The role has a Global Scope, to properly coordinate the participation of all the countries where the Bank has decided to implement the solution.</span></p><br><p><span>Should take ownership of each Governance instance defined to conduct the Program, including Steering Committees, Project and Working ones, as well as all working meetings that includes internal and external people participating in each of the initiatives of the program</span></p><br><p><span>The Governance Management includes the organization of the sessions, identification of the representatives of each area involved in the project, the preparation of the documents/materials for each session, the animation, the minutes, the identification of the action items, the reporting of the progress, deviation and mitigated actions. Also post sessions each action defined has to be tracked.</span></p><br><p><span>Provide extensive leadership in digital technology, including Continuous Delivery, Cloud Strategy, automation and key technology / vendor selections</span></p><br><p><span>Work closely with vendors to ensure solutions are technically compliant</span></p><br><p><span>Provide leadership and knowledge on agile implementation methodologies</span></p><br><p><span>Engage in Functional and technical solution design, build/integration, testing, deployment, and maintenance of end-to-end solutions which meet business needs</span></p><br><p><span>Engage and partner with the business to understand requirements, ensure alignment to the strategy, principles and reference architecture, and assist in shaping the solution to achieve this</span></p><br><p><span>Keep up-to-date on new technology, standards, protocols and tools in areas relevant to the rapidly changing digital environment</span></p><br><p><span>Provide solutions and technology leadership across a range of corporate banking technologies including, but not limited to, Mobile/Web Frameworks, Portals, Web Content Management and Collaboration Platforms</span></p><br><p><span>Manage program and stakeholders from various business and Operations functional areas.</span></p><br><br><span><span><strong>5</strong></span></span><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span><br><p><span>Interact with stakeholders from business, enabling units, 3rd party representatives, and senior management.</span></p><br><p><span>Adhere to project management, information controls and security frameworks/procedures, including change and incident management process.</span></p><br><p><span>Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.</span></p><br><p><span>Ensure management is informed of risks, issues, project/activity status, and team accomplishments.</span></p><br><p><span>Brief teams on important project, operational and organizational issues.</span></p><br><p><span>Recognize team achievements and share success, promoting high performing teams.</span></p><br><br><br><span><span><strong>6</strong></span></span><span><span><strong>Problem Solving</strong></span></span><br><ul><li><p><span>Balance conflicting requirements and needs of team members and project stakeholders for optimal outcome.</span></p><br></li><li><p><span>Full compliance with the change management process for all production rollouts.</span></p><br></li><li><p><span>Provide cost effective, business friendly and quality technology solutions which should ensure scalability and stability</span></p><br></li><li><p><span>Provide innovative approaches to Business problems by utilizing existing applications</span></p><br></li><li><p><span>Test and Release Management Disciplines</span></p><br></li><li><p><span>Problem and Incident Management</span></p><br></li><li><p><span>Change Control Disciplines</span></p><br></li><li><p></p></li></ul> </div>

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLECustomer Service Coordinator | MAF Properties | West Region<br>ROLE SUMMARYThe Customer Service Coordinator is responsible for ensuring the smooth operation of the Customer Service Information Desk and related activities within the mall. The role focuses on delivering exceptional customer experiences, maintaining operational efficiency, and supporting the mall’s promotional and loyalty programs. The coordinator acts as a brand ambassador for Majid Al Futtaim Properties, upholding the company’s values and standards.<br>ROLE PROFILEAssist customers with directions, mall information, and general inquiries. Handle customer complaints professionally and escalate issues to the relevant teams when needed. Support daily customer service operations, including Gift Card sales, reconciliation, inventory checks, and stock control. Verify retailer MID numbers and Salesforce compatibility to ensure smooth Mall Gift Card and SHARE Pay transactions. Promote the SHARE loyalty program, assisting customers with app downloads, registrations, rewards, and ongoing promotions. Collect and analyze customer feedback through NPS call-backs, identify service gaps, and suggest improvements to enhance satisfaction. Collaborate with mall departments such as Operations, Security, Maintenance, and Marketing to maintain smooth operations and a positive customer experience. Maintain professional standards and compliance, including grooming, customer service excellence, adherence to company policies, and promoting Majid Al Futtaim's values.<br>REQUIREMENTSBachelor's Degree is required. Minimum 2 years of customer service experience. Experience within a shopping mall or luxury hotel environment. GCC experience is preferred, though relevant international experience is also accepted. Strong exposure to customer-facing service operations in a reputable organization. For internal Majid Al Futtaim candidates, a minimum of 1 year in their current role is required.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.