Sales Rep in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p> Lead and develop the Personal Shopper Coordinator team, ensuring consistent execution, high<br> performance, and achievement of operational objectives across all retail partners.<br>  Own the overall operational performance of the Personal Shopper network by driving key KPIs<br> including productivity, preparation time, order accuracy, substitutions, cancellations, service<br> levels, and customer satisfaction.<br>  Develop and execute strategic initiatives to support business growth, increase order capacity,<br> improve operational efficiency, and enhance the overall customer experience.<br>  Partner with Commercial and Retail Partner teams to strengthen relationships with key<br> accounts, support business expansion, resolve escalations, and ensure operational readiness for<br> new launches and growth opportunities.<br>  Analyze operational and business performance, identify trends and opportunities, and translate<br> insights into action plans that improve efficiency, quality, and profitability.<br>  Lead workforce planning, capacity planning, and resource optimization to ensure the<br> organization is prepared to meet current and future business demand.<br>  Drive continuous improvement initiatives by redesigning operational processes, introducing best<br> practices, and leveraging data to improve service quality and operational excellence.<br>  Collaborate cross-functionally with Customer Experience, Live Operations, Fleet, HR, Training,<br> Product, and Commercial teams to deliver seamless execution and achieve company objectives.</p><br><br>What you need to be successful<br><p> Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management<br> or a related field.<br>  6+ years of experience in Operations, Retail, E-commerce, Grocery, or Marketplace, including at<br> least 2 years in a leadership role.<br>  Proven experience managing managers or multi-site operations.<br>  Strong analytical skills with the ability to translate data into business decisions.<br>  Excellent stakeholder management and communication skills.<br>  Advanced Excel skills; Power BI or SQL knowledge is a strong advantage.<br>  Demonstrated ability to lead large-scale operational improvements in a fast-paced environment.</p><br><br> <br><br> </div>

<p>We are seeking a detail-oriented and observant Mystery Shopper to evaluate the quality of service, compliance with company standards, and overall customer experience at various retail and service locations across Egypt. This role will help businesses improve their operations and customer satisfaction through undercover evaluations. Responsibilities: - Visit assigned locations posing as a regular customer to assess service quality and store conditions. - Complete detailed reports based on observations after each visit. - Evaluate employee behavior, adherence to company policies, and overall customer engagement. - Identify areas for improvement and provide constructive feedback to help enhance service standards. - Maintain confidentiality and foster discretion during evaluations to ensure unbiased results.</p><p>- Strong attention to detail and excellent observation skills. - Good communication skills, both written and verbal, to provide clear and concise feedback. - Ability to remain discreet and maintain confidentiality during evaluations. - Self-motivated with the ability to work independently and manage time effectively. - Familiarity with retail and customer service environments is a plus. - Reliable and responsible with a commitment to delivering honest and thorough reports.</p>

<p>We are seeking a detail-oriented and observant Mystery Shopper to evaluate the quality of service, compliance with company standards, and overall customer experience at various retail and service locations across Egypt. This role will help businesses improve their operations and customer satisfaction through undercover evaluations. Responsibilities: - Visit assigned locations posing as a regular customer to assess service quality and store conditions. - Complete detailed reports based on observations after each visit. - Evaluate employee behavior, adherence to company policies, and overall customer engagement. - Identify areas for improvement and provide constructive feedback to help enhance service standards. - Maintain confidentiality and foster discretion during evaluations to ensure unbiased results.</p><p>- Strong attention to detail and excellent observation skills. - Good communication skills, both written and verbal, to provide clear and concise feedback. - Ability to remain discreet and maintain confidentiality during evaluations. - Self-motivated with the ability to work independently and manage time effectively. - Familiarity with retail and customer service environments is a plus. - Reliable and responsible with a commitment to delivering honest and thorough reports.</p>

The Category &amp;amp; Shopper Insights Manager owns category and shopper insights for Red Bull in Egypt. This person is the go-to for anything related to category performance, sell-out data, shopper behavior and promo effectiveness. The role is a mix of hands-on analysis and getting in front of retailers and internal teams to land recommendations that can be translated into actions. It covers category analysis, Category Management projects, retail audit and sell-out data, portfolio and promo evaluation, and shopper research

Job Description<br><br> Lead and develop the Personal Shopper Coordinator team, ensuring consistent execution, high<br><br>performance, and achievement of operational objectives across all retail partners.<br><br> Own the overall operational performance of the Personal Shopper network by driving key KPIs<br><br>including productivity, preparation time, order accuracy, substitutions, cancellations, service<br><br>levels, and customer satisfaction.<br><br> Develop and execute strategic initiatives to support business growth, increase order capacity,<br><br>improve operational efficiency, and enhance the overall customer experience.<br><br> Partner with Commercial and Retail Partner teams to strengthen relationships with key<br><br>accounts, support business expansion, resolve escalations, and ensure operational readiness for<br><br>new launches and growth opportunities.<br><br> Analyze operational and business performance, identify trends and opportunities, and translate<br><br>insights into action plans that improve efficiency, quality, and profitability.<br><br> Lead workforce planning, capacity planning, and resource optimization to ensure the<br><br>organization is prepared to meet current and future business demand.<br><br> Drive continuous improvement initiatives by redesigning operational processes, introducing best<br><br>practices, and leveraging data to improve service quality and operational excellence.<br><br> Collaborate cross-functionally with Customer Experience, Live Operations, Fleet, HR, Training,<br><br>Product, and Commercial teams to deliver seamless execution and achieve company objectives.<br><br>Qualifications<br><br> Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management<br><br>or a related field.<br><br> 6+ years of experience in Operations, Retail, E-commerce, Grocery, or Marketplace, including at<br><br>least 2 years in a leadership role.<br><br> Proven experience managing managers or multi-site operations.<br><br> Strong analytical skills with the ability to translate data into business decisions.<br><br> Excellent stakeholder management and communication skills.<br><br> Advanced Excel skills; Power BI or SQL knowledge is a strong advantage.<br><br> Demonstrated ability to lead large-scale operational improvements in a fast-paced environment.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p> Lead and develop the Personal Shopper Coordinator team, ensuring consistent execution, high<br> performance, and achievement of operational objectives across all retail partners.<br>  Own the overall operational performance of the Personal Shopper network by driving key KPIs<br> including productivity, preparation time, order accuracy, substitutions, cancellations, service<br> levels, and customer satisfaction.<br>  Develop and execute strategic initiatives to support business growth, increase order capacity,<br> improve operational efficiency, and enhance the overall customer experience.<br>  Partner with Commercial and Retail Partner teams to strengthen relationships with key<br> accounts, support business expansion, resolve escalations, and ensure operational readiness for<br> new launches and growth opportunities.<br>  Analyze operational and business performance, identify trends and opportunities, and translate<br> insights into action plans that improve efficiency, quality, and profitability.<br>  Lead workforce planning, capacity planning, and resource optimization to ensure the<br> organization is prepared to meet current and future business demand.<br>  Drive continuous improvement initiatives by redesigning operational processes, introducing best<br> practices, and leveraging data to improve service quality and operational excellence.<br>  Collaborate cross-functionally with Customer Experience, Live Operations, Fleet, HR, Training,<br> Product, and Commercial teams to deliver seamless execution and achieve company objectives.</p><br><br>What you need to be successful<br><p> Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management<br> or a related field.<br>  6+ years of experience in Operations, Retail, E-commerce, Grocery, or Marketplace, including at<br> least 2 years in a leadership role.<br>  Proven experience managing managers or multi-site operations.<br>  Strong analytical skills with the ability to translate data into business decisions.<br>  Excellent stakeholder management and communication skills.<br>  Advanced Excel skills; Power BI or SQL knowledge is a strong advantage.<br>  Demonstrated ability to lead large-scale operational improvements in a fast-paced environment.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p> Lead and develop the Personal Shopper Coordinator team, ensuring consistent execution, high<br> performance, and achievement of operational objectives across all retail partners.<br>  Own the overall operational performance of the Personal Shopper network by driving key KPIs<br> including productivity, preparation time, order accuracy, substitutions, cancellations, service<br> levels, and customer satisfaction.<br>  Develop and execute strategic initiatives to support business growth, increase order capacity,<br> improve operational efficiency, and enhance the overall customer experience.<br>  Partner with Commercial and Retail Partner teams to strengthen relationships with key<br> accounts, support business expansion, resolve escalations, and ensure operational readiness for<br> new launches and growth opportunities.<br>  Analyze operational and business performance, identify trends and opportunities, and translate<br> insights into action plans that improve efficiency, quality, and profitability.<br>  Lead workforce planning, capacity planning, and resource optimization to ensure the<br> organization is prepared to meet current and future business demand.<br>  Drive continuous improvement initiatives by redesigning operational processes, introducing best<br> practices, and leveraging data to improve service quality and operational excellence.<br>  Collaborate cross-functionally with Customer Experience, Live Operations, Fleet, HR, Training,<br> Product, and Commercial teams to deliver seamless execution and achieve company objectives.</p><br><br>Qualifications<br><p> Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management<br> or a related field.<br>  6+ years of experience in Operations, Retail, E-commerce, Grocery, or Marketplace, including at<br> least 2 years in a leadership role.<br>  Proven experience managing managers or multi-site operations.<br>  Strong analytical skills with the ability to translate data into business decisions.<br>  Excellent stakeholder management and communication skills.<br>  Advanced Excel skills; Power BI or SQL knowledge is a strong advantage.<br>  Demonstrated ability to lead large-scale operational improvements in a fast-paced environment.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p> Lead and develop the Personal Shopper Coordinator team, ensuring consistent execution, high<br> performance, and achievement of operational objectives across all retail partners.<br>  Own the overall operational performance of the Personal Shopper network by driving key KPIs<br> including productivity, preparation time, order accuracy, substitutions, cancellations, service<br> levels, and customer satisfaction.<br>  Develop and execute strategic initiatives to support business growth, increase order capacity,<br> improve operational efficiency, and enhance the overall customer experience.<br>  Partner with Commercial and Retail Partner teams to strengthen relationships with key<br> accounts, support business expansion, resolve escalations, and ensure operational readiness for<br> new launches and growth opportunities.<br>  Analyze operational and business performance, identify trends and opportunities, and translate<br> insights into action plans that improve efficiency, quality, and profitability.<br>  Lead workforce planning, capacity planning, and resource optimization to ensure the<br> organization is prepared to meet current and future business demand.<br>  Drive continuous improvement initiatives by redesigning operational processes, introducing best<br> practices, and leveraging data to improve service quality and operational excellence.<br>  Collaborate cross-functionally with Customer Experience, Live Operations, Fleet, HR, Training,<br> Product, and Commercial teams to deliver seamless execution and achieve company objectives.</p><br><br>Qualifications<br><p> Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management<br> or a related field.<br>  6+ years of experience in Operations, Retail, E-commerce, Grocery, or Marketplace, including at<br> least 2 years in a leadership role.<br>  Proven experience managing managers or multi-site operations.<br>  Strong analytical skills with the ability to translate data into business decisions.<br>  Excellent stakeholder management and communication skills.<br>  Advanced Excel skills; Power BI or SQL knowledge is a strong advantage.<br>  Demonstrated ability to lead large-scale operational improvements in a fast-paced environment.</p><br><br><br> </div>

Job Description<br><br> Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily<br><br>operations and consistent execution of picking activities.<br><br> Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation<br><br>rate, substitutions, quality, and SLA compliance, while implementing action plans to improve<br><br>performance.<br><br> Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to<br><br>ensure adequate staffing based on business demand.<br><br> Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to<br><br>resolve operational issues, improve customer experience, and maintain service excellence.<br><br> Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors<br><br>to ensure compliance with company standards, policies, and operational procedures.<br><br> Analyze operational reports and performance trends, identify root causes of performance gaps,<br><br>and implement continuous improvement initiatives to enhance efficiency and customer<br><br>satisfaction.<br><br>Qualifications<br><br> Bachelor’s degree in business administration, Logistics, Supply Chain, or a related field.<br><br> 3–5 years of experience in Operations, Retail, E-commerce, Grocery,<br><br> Strong analytical and problem-solving skills.<br><br> Excellent communication and stakeholder management skills.<br><br> Advanced proficiency in Microsoft Excel<br><br> Bility to work in a fast-paced environment and manage multiple priorities.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily operations and consistent execution of picking activities. Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation rate, substitutions, quality, and SLA compliance, while implementing action plans to improve performance. Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to ensure adequate staffing based on business demand. Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to resolve operational issues, improve customer experience, and maintain service excellence. Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors to ensure compliance with company standards, policies, and operational procedures. Analyze operational reports and performance trends, identify root causes of performance gaps, and implement continuous improvement initiatives to enhance efficiency and customer satisfaction.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in business administration, Logistics, Supply Chain, or a related field.</li><li>3 5 years of experience in Operations, Retail, E-commerce, Grocery,</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and stakeholder management skills.</li><li>Advanced proficiency in Microsoft Excel</li><li>Bility to work in a fast-paced environment and manage multiple priorities.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily operations and consistent execution of picking activities. Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation rate, substitutions, quality, and SLA compliance, while implementing action plans to improve performance. Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to ensure adequate staffing based on business demand. Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to resolve operational issues, improve customer experience, and maintain service excellence. Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors to ensure compliance with company standards, policies, and operational procedures. Analyze operational reports and performance trends, identify root causes of performance gaps, and implement continuous improvement initiatives to enhance efficiency and customer satisfaction.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in business administration, Logistics, Supply Chain, or a related field. 3 5 years of experience in Operations, Retail, E-commerce, Grocery, Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. Advanced proficiency in Microsoft Excel Bility to work in a fast-paced environment and manage multiple priorities.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily operations and consistent execution of picking activities. Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation rate, substitutions, quality, and SLA compliance, while implementing action plans to improve performance. Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to ensure adequate staffing based on business demand. Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to resolve operational issues, improve customer experience, and maintain service excellence. Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors to ensure compliance with company standards, policies, and operational procedures. Analyze operational reports and performance trends, identify root causes of performance gaps, and implement continuous improvement initiatives to enhance efficiency and customer satisfaction.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in business administration, Logistics, Supply Chain, or a related field.</li><li>3 5 years of experience in Operations, Retail, E-commerce, Grocery,</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and stakeholder management skills.</li><li>Advanced proficiency in Microsoft Excel</li><li>Bility to work in a fast-paced environment and manage multiple priorities.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>Main Purpose of Job<br> </strong>Execute overall category development &amp; growth within the country, by driving focus on Channel/customer plans based on shopper insights, while implementing the commercial execution agenda. Combined with delivering the compelling selling stories for the customers within the country, to deliver on the categories strategies and growth expectations. <strong> <br> <br>A DAY IN THE LIFE </strong>Commercial Process: Input into the ICP process within the respective category/categories within their respective OPCs/countries to ensure timely cross-functional input, with alignment to the key Category, Brand, Channel, Shopper and Customer growth opportunities and activation platforms. Ensure customer plans are aligned to the cluster category and channel priorities Strategic Revenue Management (SRM): Implement Strategic Revenue Management as a way of working for the category, ensuring opportunities are worked on during the key times of year e.g. ICP and becomes part of the day to day working for the GD community in the OPC, for the category. Category insights to be fed into the MBPC process. <br>Category Strategy : implement the Omni-Channel Category strategy, delivering Customer, Category &amp; Nestle Growth (The triple win). Drive the relationships with the prioritised customers in order to be the preferred supplier through a deep understanding of their needs <br>Channel 360: Execute the channel plans to win at the Point of Purchase, within the country, for the category. Ensure category specificities are understood and aligned where it could impact the overall cluster approach. <br>Shopper: Ensure the needs of the category in the country/OPC are met by executing the shopper research agenda. Drive the understanding of the shopper in the category internally and with key customers, ensuring commercial plans have shopper data &amp; insights embedded throughout. <br> <strong> <strong> <br>ARE YOU A FIT?</strong> </strong> <br>2-3 years of experience in a commercial role (Sales/Marketing) with a proven track record of delivering on results while being able to: - Solid understanding of Shopper need states, trends &amp; shopping missions- Solid underdstanding of Wholesalers, Hypermarkets, E-retailers, convenience etc.), their Strategies &amp; trends with a full overview on the retaill landscape - Good commercial understanding pricing &amp; promotions <br>Core knowledge of the 10 Nestl Corporate Business Principles and expert knowledge in our areas of responsibility.<br>Strong knowledge of key business processes (ICP, MBP &amp; DF, DCG, BBNW, Marketplace)<br>Nestle Management and Leadership principles.<br>Strong understanding of shopper, market intelligence sources, category/channel/shopper trends.<br>Deep knowledge of key commercial functions and priorities. Customer Management. </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Trade Marketing Channel Manager is responsible for the development and coordination of the trade marketing and insights activities to maximize the potential of the Red Bull brand in the trade whilst maintaining the brand personality and values. This includes all means of communication (internal, trade and shopper), internal coordination between marketing and sales, POS development and implementation, Category Management projects, trial activities and sales analysis to generate insight.</p><p>RESPONSIBILITIES</p><p>Areas that play to your strengths</p><p>All the responsibilities we'll trust you with:</p><p>Expand all</p><p>Trade Marketing Management</p><ul><li>Assist in the development of trade marketing strategies, utilizing trade and marketing experience to recommend best trade-led activities.</li><li>Recommend and support trade activity proposals with commercial backing, pushing the brand guidelines whilst protecting the brand image.</li><li>Create and develop all channels of communication that contribute to the timely execution of Red Bull initiatives at internal, trade or shopper level.</li></ul><p>Alignment &amp; Coordination of Sales &amp; Marketing Activities</p><ul><li>Through personal and electronic communication -- educate, orientate, and utilize the brand team to deliver through the line activity in store.</li><li>Exchange ideas between Marketing and Sales departments pro-actively and challenge traditions.</li><li>Establish an internal network with all departments necessary for efficient working - Communications, Brand, Sales, Logistics, Finance.</li><li>Define the Perfect Store by channel for your market using the International Model marketing activity.</li><li>Support the alignment across customers and channels in regard to trade marketing activities.</li></ul><p>POS Tools Implementation &amp; Development</p><ul><li>Ensure global POS toolkit is used effectively in order to: adhere to brand guidelines and appropriately represents the brand (e.g. creative and innovative); meet country needs and objectives by being financially viable; ensure national POS is developed only when international material is not appropriate, and a clear commercial benefit is recognized.</li></ul><p>Business Insights</p><ul><li>Identify opportunities and challenges.</li><li>Quantify the opportunities.</li><li>Sales development analysis (by customer, by channel, by distribution point, etc.)</li><li>Customer performance in all sales fundamentals.</li><li>Channel specific strategies and tools/tactics (Retail, Impulse, C&amp;C, etc.)</li><li>Promotional evaluation.</li></ul><p>Category Management</p><ul><li>Run Category Management projects with the identified top customers.</li><li>Build relationships with the identified top customers.</li><li>Attend face to face meetings with the customer to present and work with them to improve the performance of the category in their stores.</li><li>Interpret the available data and shopper insight to come up with a tailored action plan that will grow category turnover with that customer.</li><li>For non-top customers provide initiatives and support to Key Account Managers, so they are able to implement them themselves.</li></ul></div></section>

Primary Function:Cashier is responsible for ensuring accurate and efficient processing of transactions while delivering a premium customer experience aligned with the luxury brand’s standards. <br>Specific Duties and Responsibilities:Duties and responsibilities noted below are considered to be the essential functions of the job.· Customer Service Excellence – Provide a seamless and personalized checkout experience.· Transaction Management – Process payments accurately and securely manage inventory and assist with stock replenishment.· Brand Representation – Maintain professional appearance and luxury etiquette.· Compliance & Accuracy – Follow cash handling and fraud prevention protocols.· Reporting – Complete daily cash reconciliation and reporting.· Replenishments and order processing.· Shipments Receiving and permits approval.· Attending Monthly cycle count.<br>Qualifications, Education and /or Experience Requirements:· Bachelor’s degree or diploma in Business Administration, Accounting, or a related field.· 1–3 years of experience in retail operations, cashiering, or inventory management.· Luxury etiquette and customer service excellence.· Numerical accuracy and attention to detail.· Professional grooming and communication.· Discretion and confidentiality.. Preferred retail, cosmetics and/or fashion experience.<br>KPIs:· Accuracy & Compliance _ Target: 100% error-free, zero cash variance, fully policy adherence. Metric: Error count, cash mismatch, compliance records.· Customer Satisfaction _ Target: 95% positive checkout feedback. Metric: Mystery shopper scores (greeting, ID, age, smoking status).

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b >JOB PURPOSE</b></p><p>The CSP assistant Manager will drive Nutrition &amp; Home Care agenda, ensuring category and channel plans are implemented effectively and adapted to meet customer needs. This involves accountability to ensure platform / category verticals objectives are delivered via channel &amp; customer growth strategies &amp; supported by holistic trade investment. You will ensure our channel growth strategy is reflected in all customer and market plans, directly impacting the shopper experience working closely with platform marketing &amp; delivering via CBD teams.<br> <br> <b>WHAT WILL YOUR MAIN RESPONSIBILITIES BE</b> <br> Preparing channel strategy for General Trade according to Design 4 Channel Strategy. Actively participating in the IBP process, crafting the Trade Category plan and JTBD per channel and Customer.<br> Preparing plans/activities for SGs, SMs, C&amp;C describing channel demands and category goals.<br> Initiating, implementing and execution of prepared activities/plans on channel level. Tracking total category/channel business performance. Monitors category/brand/channel market share, financial and execution performance to address issues and opportunities. Developing channel by seeking and implementing new solutions that increase market shares, turnover and profit.<br> Close cooperation with Marketing and CBD to develop channel plans/activities (including promo activities).<br> Providing Customers/Channels inputs and active participation in BU.<br> Control and effective budget management: Trade investment.<br> Representing UL at meetings with external Customers conferences, galas, workshops<br> Planning &amp; Leading Shopper IAs for customers/sub-Channel<br> Manage trade investments, &amp; Lead execution of plans &amp; activities including customized offerings.<br> <br> <b>WHAT YOU NEED TO SUCCEED<br>Experiences &amp; Qualifications</b> <br> 5 years relevant to Trade Marketing experience<br> 2-3 years Account management experience is an advantage<br> Customer Facing experience combined with Brand Building experience is ideal<br> Shopper Marketing or Brand Building experience is desirable<br> <b>Skills</b> <br> Innovation mindset<br> Commerce channels execution and digital business models<br> Commercial Strategy and Business Acumen /NRM<br> Category Growth Management<br> Data-Drive Mindset<br> Entrepreneurial Leadership<br> Digital Commerce<br> Customer and Retailer Understanding<br> Customer Relationship<br> Stakeholder Management<br> Process Thinking (Discipline)<br> Strategic Thinking<br> <b>Leadership</b> <br> You are energized by delivering fantastic results. You are an example to others both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.<br> As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.<br> <br> <b> Critical SOL (Standards of Leadership) Behaviors</b> <br>o PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner s mindset, using data and insight to make decisions.<br>o PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.<br>o CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.<br>o PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.<br>o AGILITY: Explores the world around them, continually learning and developing their skills.<br></p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>JOB TITLE</span></strong><span><br><span>Manager, Customer Care | MAF Global Solutions | Global Solutions Egypt</span><br><strong><span>ROLE SUMMARY</span></strong><br><span>The Manager of Customer Care is responsible for the execution of customer care initiatives, operational delivery, vendor governance, and customer experience across all MAF business units. The role delivers customer care initiatives, supports technology enhancements, and manages vendor relationships in line with the Group Customer Care Policy and the strategy set by the Senior Manager of Customer Care Solutions.</span><br><strong><span>ROLE PROFILE</span></strong></span></p><br><br><ul><li><span>Execute customer care and outsourcing strategies while supporting the transformation of the contact centre operating model.</span></li><li><span>Align operational plans with business objectives and monitor customer engagement performance</span></li><li><span>Manage end-to-end vendor governance, ensuring service quality, SLA compliance, and contract adherence</span></li><li><span>Conduct audits, mystery shopping, and performance evaluations to maintain quality standards.</span></li><li><span>Oversee contact centre operations including agent lifecycle management and service desk activities.</span></li><li><span>Monitor KPIs and SLAs, leveraging customer insights (NPS, CRM data, VoC) to drive improvements.</span></li><li><span>Perform root cause analysis and implement continuous improvement initiatives across customer journeys,</span></li><li><span>Support forecasting, headcount planning, and cross-functional collaboration with Business Units and vendor.</span></li></ul><p><span><br><strong><span>REQUIREMENTS</span></strong><br></span></p><br><br><ul><li><span>Bachelor’s degree with 8+ years of experience in contact centre operations.</span></li><li><span>Strong knowledge of contact centre KPIs (NPS, CSAT, CES, SLA, FCR, etc.).</span></li><li><span>Proven experience in vendor management and outsourcing governance.</span></li><li><span>Hands-on experience with CRM systems, telephony, and customer analytics tools.</span></li><li><span>Strong analytical, organizational, and stakeholder management skills.</span></li><li><span>Excellent communication skills in English and Arabic, with GCC experience being a plus.</span></li></ul><p><span><br><strong><span>WHAT WE OFFER</span></strong><br></span></p><br><br><ul><li><span>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</span></li><li><span>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</span></li><li><span>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</span></li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <u>Job Description</u><p><br>Kraft Heinz is looking <b>Trade Marketing Manager</b> is a strategic and operational leader responsible for bridging the gap between Brand Strategy and Sales Execution. This role requires expertise in Route-to-Market (RTM) design and Revenue Growth Management (RGM) to maximize investment efficiency, optimize commercial terms, and design effective channel strategies across Traditional Trade networks in Egypt. The ideal candidate will move beyond traditional visibility execution, using data analytics to drive strategic pricing, mix optimization, and trade spend productivity.</p><br><p><b>Key Responsibilities </b></p><br><ul><li>Revenue Growth Management (RGM) &amp; Commercial Analytics</li><li>Own the RGM agenda for the Egypt market from a commercial standpoint, focusing on key pillars including pricing strategy, promo optimization, commercial terms, and pack/portfolio mix.</li><li>Analyze trade promotion effectiveness through ROI analysis to shift spending away from low-performing discounts toward high-yield commercial activations.</li><li>Monitor market pricing dynamics and elasticity to recommend optimized consumer pricing and margin structures for both distributors and retailers.</li><li>Drive portfolios mix optimization, ensuring high-margin Stock Keeping Units (SKUs) are prioritized across relevant channels.</li><li>Collaborate with sales leadership to design, evaluate, and refine the country’s RTM frameworks to expand numeric and weighted distribution.</li><li>Develop channel-specific Picture of Success (PicS) standards, defining exactly what strong execution looks like on shelf across each Traditional Trade channel.</li><li>Design and deploy distributor capability programs and incentive frameworks that align partner behavior with Kraft Heinz volume and value targets.</li><li>Translate category and brand strategies into highly actionable, channel-specific trade marketing plans.</li><li>Build and activate loyalty programs across top wholesalers on a quarterly and annual basis, and measure and analyze results post-implementation.</li><li>Allocate and manage the Trade Marketing budget with strict accountability, ensuring data-driven allocation across channels.</li><li>Lead the development of impactful Point of Sale Materials (POSM) and category management initiatives that improve shopper conversion at shelf.</li><li>Establish, monitor, and enforce commercial execution KPIs, including share of shelf, planogram compliance, and secondary placement targets.</li><li>Implement rigorous tracking systems to reduce Out-of-Stock (OOS) occurrences during key promotional windows.</li><li>Act as the core commercial pivot point, aligning Brand Marketing, Sales Execution, Finance, and Demand Planning.</li><li>Provide strong input into the S&amp;OP (Sales and Operations Planning) process by translating trade calendars into accurate volume forecasts.</li></ul><p><b>Qualifications </b></p><br><ul><li>Minimum of 6–8 years of commercial experience within the FMCG sector, including at least 3 years focused on Trade Marketing, Category Management, or Revenue Growth Management (RGM).</li><li>Proven hands-on experience in mapping or restructuring Route-to-Market (RTM) frameworks and executing formal RGM frameworks, including pricing, promo ROI, and trade spend efficiency.</li><li>Bachelor’s degree in business, Finance, Marketing, or another highly analytical field. Advanced certifications in commercial analytics or an MBA are highly valued.</li></ul><p><b>Skills</b></p><br><ul><li>Strong financial acumen, with a deep understanding of P&amp;L mechanics, value chains, and margin calculations.</li><li>Advanced analytical skills, including expert proficiency in Excel and data tools, with experience interpreting Nielsen, GFK, or retailer data.</li><li>Excellent stakeholder management skills and the ability to influence cross-functional teams across Sales, Marketing, and Finance.</li><li>An analytical thinker with an execution-oriented, high-ownership mindset who is comfortable challenging the status quo with data.</li></ul><u>Location(s)</u>El Tagamoa El Khames Commercial Office<p><b>Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority <span><span>Groups/Women/Veterans/Individuals</span></span> with Disabilities/Sexual Orientation/Gender Identity and other protected classes</b><b>.</b></p><br> </div>

<p style=\"text-align:left\"><b>Job Location</b></p>CAIRO BUSINESS OFFICE<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Description</b></p><p><b>Unlock the Power of Data – Join Our Consumer & Market Knowledge Team!</b></p><p></p><p>Are you a budding analytical talent eager to dive into the world of consumer insights and shape the future of beloved brands? Do you thrive on transforming data into actionable strategies that make a real-world impact? If so, we want to hear from you!</p><p></p><p>We're looking for a passionate and curious <b>Entry-Level Data Analyst</b> to join our dynamic Consumer & Market Knowledge (CMK) team. This isn't just about crunching numbers; it's about understanding people, driving growth, and helping P&G stay at the forefront of consumer innovation. This role offers an unparalleled opportunity to launch your career, providing hands-on experience and direct mentorship as you contribute to projects that directly influence brand strategies and market execution.</p><p></p><p>As an Entry-Level Data Analyst within our CMK team, you will play a crucial supporting role in executing strategies and participating in the development and implementation of new ideas, techniques, and procedures. You will focus on clearly defined objectives, helping to translate complex data into actionable insights that fuel our business.</p><p></p><p><b>In this role, you will:</b></p><ul><li><p><b>Shape Growth Strategies:</b> Support the identification of retailer and shopper insights that drive growth into our brands and joint business plans.</p></li><li><p><b>Activate Insights:</b> Help translate cross-category learnings into pragmatic in-store, CRM/SBD, and media activations.</p></li><li><p><b>Build Partnerships:</b> Contribute to data-based thought leadership, helping to position P&G as a preferred partner with customers and retailers.</p></li><li><p><b>Uncover Opportunities:</b> Provide market-level insights to build consumer understanding and enable effective brand plan activation across markets, regions, and globally.</p></li><li><p><b>Drive Execution:</b></p><ul><li><p>Assist in shaping integrated brand plans and execution choices for key customers/channels, ensuring alignment with market-specific requirements.</p></li><li><p>Support the optimization of key business drivers, track in-market innovation, and contribute to consumer foundations work.</p></li><li><p>Summarize local consumer/shopper insights and help monitor and optimize in-store execution using corporate tools and regional strategies.</p></li></ul></li><li><p><b>Fuel Innovation:</b></p><ul><li><p>Combine analytics and consumer understanding to identify key business drivers and unmet needs.</p></li><li><p>Support the development and execution of category innovation learning plans, translating insights into upstream innovation concepts.</p></li></ul></li></ul><p>Execute learning plans for key markets and contribute insights that inform our integrated brand plans and innovation focus.</p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Qualifications</b></p><p>To thrive in this role, you will bring:</p><ul><li><p><b>Education:</b> A Bachelor's degree in Business, Marketing, Economics, Statistics, Data Science, or a related analytical field.</p></li><li><p><b>Experience:</b> 2-3 years maximum of prior experience in market research, consumer insights, data analysis, or a related analytical role is required.</p></li><li><p><b>Analytical Prowess:</b> Strong analytical skills with a proven ability to collect, organize, and analyze significant amounts of information and data with exceptional attention to detail and accuracy.</p></li><li><p><b>Technical Skills:</b> Proficiency in data analysis tools and software such as <b>SQL</b>, <b>Power BI, Data Modeling, Machine Learning, and Python is a plus.</b></p></li><li><p><b>Communication & Collaboration:</b> Excellent English communication skills (written and verbal) and a proven ability to work effectively and collaboratively within a team.</p></li><li><p><b>Learning Agility:</b> Able to work effectively under direct supervision, follow well-defined precedents and policies, and demonstrate a proactive desire to develop new knowledge and skills for current and future job requirements.</p></li><li><p><b>Curiosity:</b> A genuine passion for understanding consumer behavior and market trends</p><p><b>What We Offer:</b></p></li><li><p><b>Accelerated Learning:</b> A dynamic entry-level role with significant opportunities for hands-on experience and professional development.</p></li><li><p><b>Real Impact:</b> Contribute to projects that directly shape the strategies and success of world-renowned brands.</p></li><li><p><b>Diverse Exposure:</b> Gain experience across a wide range of consumer data, analytical techniques, and market categories.</p></li><li><p><b>Collaborative Environment:</b> Work within a supportive and innovative team that values fresh perspectives.</p></li><li><p><b>Mentorship & Growth:</b> Benefit from guidance and mentorship from experienced professionals in the CMK field, setting a strong foundation for your career.</p></li></ul><p></p><p><b>About us</b></p><p>We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide. Visit <a href=\"http://www.pg.com/\" target=\"_blank\">http://www.pg.com</a> to know more.</p><p></p><p>Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.</p><p>We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally p</p><p></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Schedule</b></p>Full time<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Number</b></p>R000155224<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Segmentation</b></p>Entry Level

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Description S</b>cope of Position: As our Revenue Manager, you will lead the development and execution of strategic revenue initiatives designed to maximize room revenue, total hotel profitability, and market share. You will leverage strong analytical expertise and commercial acumen to drive data-informed pricing, forecasting, and distribution decisions. Working in close collaboration with Sales, Marketing and Operations, you will ensure optimal commercial alignment, performance optimization, and sustainable revenue growth across all segments. Additionally, you will directly oversee the Reservations team via the Reservations Manager to ensure optimal booking conversion, quality control, and luxury service alignment with distribution strategies. Responsibilities: Revenue Strategy &amp; Optimization</p><p>Develop and implement comprehensive revenue management strategies to maximize room revenue, total hotel profitability, and market share; Drive dynamic pricing strategies based on demand patterns, seasonality, booking pace, and market trends; Continuously evaluate performance and adjust tactical and strategic approaches to optimize results. Drive Total Revenue Management initiatives, collaborating with F&amp;B, Spa, and Ancillary departments to optimize total revenue per available room (TrevPAR). Partner with the F&amp;B Director and Culinary teams to implement structured restaurant revenue management strategies; analyse shift-by-shift demand, optimize table mix/seating configurations, and introduce dynamic pricing or menu engineering strategies during peak and off-peak periods to maximize RevPASH (Revenue per Available Seat Hour).</p><p>Forecasting &amp; Budgeting</p><p>Prepare accurate daily, weekly, and monthly forecasts using historical data, market intelligence, and forward-looking demand indicators; Actively participate in the annual budgeting process, providing strategic insights and revenue projections; Conduct variance analysis and present actionable recommendations to senior management.</p><p>Reservations &amp; Operational Oversight</p><p>Directly manage and mentor the Reservations Manager, ensuring the reservations department is aligned with daily yielding strategies, inventory controls, and overbooking policies. Monitor and optimize reservation voice-channel performance, including call conversion rates, mystery shopper scores, and luxury service standards. Ensure optimal management of group blocks, wholesale provisionals, and ALL VIP guest desk queues within the reservations team.</p><p>Distribution Channel Management</p><p>Oversee and optimize all distribution channels, including OTA, direct, GDS, corporate, HConnect, Tourplan, CGConnect and wholesale segments; Ensure a balanced and profitable channel mix, minimizing distribution costs while maximizing net revenue contribution; Maintain absolute integrity and compliance with Accor Rate Parity policies and brand distribution standards. Monitor channel performance and implement strategies to drive direct bookings and improve channel efficiency. Leverage ALL (Accor Live Limitless) loyalty data, promotions, and private rates to drive direct booking conversion and member acquisition.</p><p>Market Analysis &amp; Competitive Benchmarking</p><p>Analyze market trends, competitor performance, and industry dynamics using tools such as STR reports and other market intelligence platforms; Identify revenue opportunities and proactively mitigate potential risks; Maintain a strong understanding of the competitive landscape to support strategic positioning.</p><p>Commercial Collaboration</p><p>Work closely with the Director of Revenue / Director of Sales &amp; Marketing to align pricing strategies with promotional campaigns and sales initiatives; Provide revenue guidance and analytical support for corporate, group, and MICE contract negotiations to ensure profitability.</p><p>Systems &amp; Data Management</p><p>Manage revenue management systems and ensure data accuracy and integrity across PMS, CRS, RMS, and distribution platforms; Leverage technology and automation tools to enhance forecasting precision and operational efficiency. Act as the property champion for Accor Revenue Management audits, ensuring all system configurations meet corporate benchmarks.</p><p>Reporting &amp; Performance Monitoring</p><p>Deliver regular revenue performance reports to the General Manager, Director of Revenue and regional leadership; Monitor and analyze key KPIs including RevPAR, ADR, Occupancy, GOP; Translate data into strategic insights to drive informed decision-making.</p><p>Team Leadership &amp; Development</p><p>Lead, mentor, and develop the revenue and reservations team to achieve high-performance standards; Foster a strong data-driven and analytical culture within the department, promoting continuous improvement and commercial excellence.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications</b></p><p>Bachelor's degree in hospitality, Business, Finance, or related field (Master's preferred); Strong knowledge of luxury hospitality market dynamics (leisure, MICE, corporate, wholesale); Expertise in forecasting, pricing strategy, yield management, and distribution optimization; Deep working knowledge of Accor Distribution Systems (TARS, Opera PMS and Accor-approved RMS platforms like IDeaS); Analytical mindset with excellent attention to detail; Strong communication, presentation, and cross-department collaboration skills; Strategic thinker with hands-on execution capability; Fluency in English. Proven leadership experience in managing and developing high-performing teams, specifically spanning both Revenue and Reservations functions. Familiarity with Restaurant Revenue Management (RRM) principles, metrics (e.g., RevPASH, meal duration, seat occupancy optimization), and F&amp;B reservation platforms (e.g., SevenRooms, OpenTable, Dineplan). Leadership experience in managing and developing high-performing teams. Proven track record and strong understanding of revenue management principles Confident and articulate communication, presenting data, negotiation and relationship building Proficient in establishing and nurturing effective working connections across all organisational levels Challenge and influence strategy and identify new opportunities Skilled in inspiring, educating, and instilling a revenue-focused ethos within the hotel.</p><p></p></section>