Prototype Designer in Egypt

Role Purpose:<br>The Marketing Campaign Specialist plays a pivotal role in the planning, development, coordination, and execution readiness of Group-led marketing campaigns across Mantrac's diverse markets. Reporting to the Marketing Operations & Analytics Manager, this role serves as the central hub connecting OEM partners, Centres of Excellence, Business Units, Sales Effectiveness teams, and Group Marketing functions to deliver integrated, data-driven marketing campaigns that generate demand, strengthen brand engagement, and contribute to commercial growth. The role is responsible for translating business priorities into structured campaign plans, coordinating campaign assets and content, supporting CRM and marketing automation deployment, and ensuring Business Units receive deployment-ready campaign packages that achieve consistent execution standards across markets. Success in this role requires strong project management, stakeholder engagement, campaign coordination, marketing technology expertise, analytical thinking, and a continuous improvement mindset.<br>Key Objectives:<br>Support the development and delivery of integrated Group-led marketing and demand generation campaigns aligned to strategic business priorities. Coordinate campaign planning activities across Caterpillar, OEM partners, Centres of Excellence, Business Units, Sales Effectiveness, and Group functions to secure alignment and timely delivery. Translate commercial and product objectives into compelling campaign strategies, messaging frameworks, channel plans, and deployment requirements. Manage campaign development processes from concept through deployment readiness, ensuring quality, consistency, and adherence to brand standards. Leverage CRM and marketing automation tools to support audience segmentation, customer journey design, lead capture, nurture workflows, and campaign measurement. Enable successful local execution by preparing comprehensive campaign deployment toolkits and providing guidance to Business Unit marketing teams. Monitor campaign effectiveness and identify opportunities to improve campaign performance, processes, collaboration, and return on marketing investment.<br>Key Responsibilities:<br>1. Campaign Strategy, Planning & Development Support the Marketing Operations & Analytics Manager in developing integrated marketing campaign plans aligned with commercial objectives, product priorities, customer needs, and market opportunities. Assist in defining campaign goals, target audiences, value propositions, key messages, communication channels, timelines, budgets, and KPIs. Develop detailed campaign briefs and project plans that clearly define deliverables, ownership, dependencies, milestones, and success criteria. Coordinate planning meetings and stakeholder workshops to gather requirements and align expectations. Ensure campaign activities are integrated across digital, email, events, content, social media, and partner marketing channels where applicable. Maintain campaign calendars and proactively manage risks, dependencies, and approval processes.2. Campaign Content & Asset Management Coordinate the creation and delivery of campaign content, creative assets, digital collateral, promotional materials, and supporting documentation. Work closely with Graphic Designers, Content Managers, Digital Marketing Specialists, OEM marketing teams, and external agencies to ensure timely asset production. Ensure all campaign content is accurate, compliant, customer-focused, and aligned with Mantrac and OEM brand guidelines. Manage review and approval workflows to ensure efficient stakeholder engagement and timely sign-off. Build and maintain a central repository of approved campaign assets, templates, and best practices for reuse across markets. Support localization requirements while preserving campaign consistency and brand integrity.3. CRM, Marketing Automation & Lead Management Support campaign setup and execution within CRM and marketing automation platforms. Assist with audience segmentation, database targeting, campaign workflows, lead capture forms, landing pages, email journeys, and nurture programs. Ensure campaign tracking mechanisms are implemented to enable performance measurement and lead attribution. Collaborate with Sales Effectiveness teams to ensure efficient lead qualification, routing, follow-up, and reporting processes. Maintain campaign and customer data integrity in accordance with governance standards and data privacy requirements. Support testing and quality assurance activities before campaign deployment.4. Business Unit Enablement & Deployment Develop comprehensive campaign deployment packs including:Campaign objectives and strategy. Audience definitions. Messaging guidelines. Creative assets. Digital deployment instructions. Timelines and milestones. KPI and reporting requirements. Conduct campaign briefings and knowledge-transfer sessions with Business Unit marketing teams. Act as a central point of contact for deployment-related questions and support. Monitor implementation progress across participating markets and coordinate issue resolution where required. Capture local market feedback and deployment learnings for future campaign improvements.5. Performance Monitoring & Analytics Support campaign performance reporting using CRM, marketing automation, and analytics platforms. Consolidate deployment, engagement, lead generation, pipeline contribution, and commercial performance metrics. Develop campaign performance dashboards and summary reports for stakeholders. Conduct post-campaign reviews to evaluate effectiveness against objectives and identify lessons learned. Analyze customer engagement trends and campaign outcomes to recommend optimizations. Support data-driven decision-making through insights and actionable recommendations.6. Process Improvement & Marketing Operations Identify opportunities to improve campaign planning, deployment processes, stakeholder engagement, and operational efficiency. Contribute to the development of campaign governance frameworks, templates, workflows, and operating procedures. Promote best practices in campaign management, CRM utilization, lead management, and marketing effectiveness. Support adoption of new marketing technologies, automation capabilities, and reporting tools. Drive a culture of continuous improvement, collaboration, and operational excellence.<br><br>Qualifications:<br>Experience Essential Minimum 5 years' experience in B2B marketing, campaign management, demand generation, or marketing operations. Proven experience delivering integrated marketing campaigns from planning through execution and performance review. Experience managing multiple stakeholders and coordinating cross-functional projects across different teams. Demonstrated ability to manage competing priorities, deadlines, and campaign workflows effectively. Experience working with CRM and marketing automation platforms to support campaign deployment, lead management, and reporting. Desirable Experience working across multiple countries or regional markets. Experience within OEM, dealer, distributor, or channel-based business environments. Exposure to heavy equipment, industrial, construction, automotive, or engineering sectors. Experience supporting sales enablement, lead nurturing, and customer acquisition programs.<br>Knowledge Essential Strong understanding of integrated marketing campaign planning and execution. Good knowledge of customer journeys, demand generation, lead management, and campaign measurement. Understanding of CRM systems, marketing automation, and digital marketing principles. Knowledge of campaign performance metrics, reporting, and marketing effectiveness. Desirable Understanding of dealer, distributor, and channel marketing models. Knowledge of aftermarket, customer support, and services marketing. Familiarity with marketing analytics, dashboards, and performance reporting tools.<br>Skills Essential Excellent stakeholder management, communication, and influencing skills. Strong project management, planning, and organizational abilities. Ability to translate commercial objectives into actionable marketing campaigns. Excellent coordination and follow-through skills. Strong attention to detail and commitment to quality. Proficient in Microsoft Excel and Power Point. Experience using CRM and marketing automation platforms. Strong analytical and problem-solving capabilities. Desirable Experience with Oracle Eloqua, Salesforce, Hub Spot, Marketo, or similar platforms. Experience managing creative, digital, media, or marketing agencies. Campaign reporting, data analysis, and dashboard development skills. Budget management and campaign optimization experience.<br>Education Essential Bachelor's Degree in Marketing, Business, Communications, Digital Marketing, or a related discipline. Alternatively, equivalent relevant experience in campaign management or marketing operations. Desirable Professional certifications in Digital Marketing, CRM, Marketing Automation, Campaign Management, Marketing Analytics, or Project Management. Salesforce, Eloqua, Hub Spot, Google Analytics, or equivalent certifications.<br>Core Competencies Customer Focus Stakeholder Management Planning, Organising & Controlling Project Management Commercial Awareness Collaboration & Influencing Process Orientation Analytical Thinking Attention to Detail Continuous Improvement Accountability Results Orientation Communication Excellence

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception.</span></p><br><p><span>We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!</span></p><br><p><strong>Meet the team!</strong></p><br><p>Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.</p><br><p><span>As an AI Engineering Manager, you will lead the team behind Unifonic's marketing and personalization AI, building the intelligence that determines who to engage, through which channel, at what time, and with what message. You will own the development and delivery of AI capabilities spanning audience segmentation, propensity and churn prediction, next-best-action and channel recommendations, send-time optimization, campaign optimization, and generative AI for personalized content. These systems directly drive conversion, engagement, and customer retention for the brands we serve.</span></p><br><p><span>This is a hands-on leadership role that combines people management with technical ownership. You will lead, mentor, and grow a team of talented AI engineers while actively contributing to architecture, technical design, code reviews, performance optimization, and proof-of-concept development. You will ensure the team delivers scalable, production-grade AI solutions, foster engineering excellence, and cultivate a culture of collaboration, innovation, and continuous learning.</span></p><br><p><strong>Help us shape the future of communications by:</strong></p><br><ul><li><p><span>Serving as the technical owner on AI model design, architecture, and integration for marketing and personalization use cases across the Unifonic product ecosystem.</span></p><br></li></ul><ul><li><p><span>Owning the technical roadmap for personalization AI, recommendation and next-best-action engines, customer segmentation and propensity models, campaign and send-time optimization, and generative AI for content personalization.</span></p><br></li></ul><ul><li><p><span>Leading the evaluation, selection, and implementation of AI/ML frameworks, tools, and best practices, ensuring scalability, robustness, and maintainability.</span></p><br></li></ul><ul><li><p><span>Participating in hands-on coding, solution prototyping, and code reviews to maintain high-quality standards and guide the team through complex technical challenges.</span></p><br></li></ul><ul><li><p><span>Overseeing and refining the AI development lifecycle, including model training, validation, deployment, experimentation (A/B and uplift testing), and ongoing improvement.</span></p><br></li></ul><ul><li><p><span>Leading a team of AI engineers, providing mentorship, regular feedback, and career development support.</span></p><br></li></ul><ul><li><p><span>Defining clear performance expectations, conducting performance reviews, and identifying growth opportunities for team members.</span></p><br></li></ul><ul><li><p><span>Fostering a positive, inclusive, and high-performance team culture that encourages innovation, continuous learning, and collaboration.</span></p><br></li></ul><ul><li><p><span>Collaborating with recruitment and HR to identify, attract, and retain top AI engineering talent, ensuring the team’s ongoing growth and success.</span></p><br></li></ul><ul><li><p><span>Working closely with the Director of AI Development, Product Managers, Designers, Data Scientists, and other Engineering leaders to translate business requirements into technical roadmaps and actionable engineering plans.</span></p><br></li></ul><ul><li><p><span>Ensuring seamless integration of AI capabilities into existing and future products, partnering with platform, infrastructure, and DevOps teams to optimize deployment and operations.</span></p><br></li></ul><ul><li><p><span>Communicating technical topics effectively to non-technical stakeholders, making recommendations and reporting progress, risks, and opportunities.</span></p><br></li></ul><ul><li><p><span>Implementing and continuously improving the development processes, standards, and tools that drive efficiency, reliability, and scalability.</span></p><br></li></ul><ul><li><p><span>Ensuring adherence to best practices in model governance, performance monitoring, and compliance with relevant data privacy and security regulations, including regional data residency requirements.</span></p><br></li></ul><ul><li><p><span>Monitoring engineering metrics and KPIs, leveraging data-driven insights to improve development velocity, code quality, and team efficiency and connecting model performance to marketing outcomes such as conversion, engagement, and retention.</span></p><br></li></ul><br><p><strong>What you will bring:</strong></p><br><ul><li><p>Bachelor’s or master’s degree in Computer Science, Engineering, or a related field.</p><br></li></ul><ul><li><p>8+ years of software development experience with at least 3 years focused on AI/ML engineering and related technologies.</p><br></li></ul><ul><li><p>Demonstrated experience building and shipping marketing or personalization AI in production recommendation systems, customer segmentation, propensity/churn/LTV modeling, real-time decisioning, or campaign optimization with measurable impact on business KPIs.</p><br></li></ul><ul><li><p>Proven track record of leading, mentoring, or managing engineering teams, preferably in high-growth or innovative tech environments.</p><br></li></ul><ul><li><p>Hands-on experience with a range of AI/ML frameworks (e.g., TensorFlow, PyTorch), advanced modeling techniques (NLP, LLMs and generative AI, recommendation and ranking systems), and production-grade model deployments.</p><br></li></ul><ul><li><p>Solid grounding in experimentation and measurement, A/B testing, uplift modeling, and evaluating model impact on conversion, engagement, retention, and ROAS.</p><br></li></ul><ul><li><p>Proficiency in Python, cloud platforms (e.g., OCI, AWS, GCP), CI/CD workflows, and modern software engineering practices.</p><br></li></ul><ul><li><p>Excellent communication and interpersonal skills, with the ability to motivate teams and build productive cross-functional relationships.</p><br></li></ul><ul><li><p>A strategic and solution-oriented mindset, capable of balancing technical depth with big-picture thinking.</p><br></li></ul><ul><li><p>Experience with MarTech ecosystems, customer data platforms (CDPs), campaign orchestration, marketing automation, or CPaaS/omnichannel messaging platforms is preferred </p><br></li></ul><ul><li><p>Experience applying LLMs to marketing use cases, content generation, conversational commerce, or agentic customer journeys including fine-tuning and retrieval-augmented generation (RAG), ideally within the Hugging Face ecosystem (Transformers, PEFT, tokenizers, and the model hub) is preferred </p><br></li></ul><ul><li><p>Exposure to Rust for performance-critical AI services, such as low-latency inference, real-time decisioning, or high-throughput data pipelines is preferred. </p><br></li></ul><ul><li><p>Arabic NLP experience or familiarity with the MENA market is preferred.</p><br></li></ul><ul><li><p>Experience scaling teams and systems in a high-growth SaaS environment is preferred.</p><br></li></ul><p><strong><span><span>Craft &amp; Toolkit:</span></span></strong></p><br><ul><li><p>Machine Learning &amp; Deep Learning</p><br></li><li><p>Generative AI &amp; LLMs</p><br></li><li><p>Recommendation Systems &amp; Personalization</p><br></li><li><p>Customer Segmentation, Propensity &amp; Churn Modeling</p><br></li><li><p>Python</p><br></li><li><p>TensorFlow / PyTorch</p><br></li><li><p>Hugging Face &amp; RAG</p><br></li><li><p>AWS / GCP / OCI</p><br></li><li><p>MLOps &amp; CI/CD</p><br></li><li><p>A/B Testing &amp; Model Evaluation</p><br></li><li><p>Software Architecture &amp; System Design</p><br></li><li><p>AI Engineering Leadership &amp; Team Management</p><br></li></ul><p><strong><span><span>Character Traits:</span></span></strong></p><br><ul><li><p><span>Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.</span></p><br></li><li><p><span>Ownership and accountability – take responsibility and follow projects through to completion.</span></p><br></li><li><p><span>Communication – explain ideas clearly and listen to others across teams.</span></p><br></li><li><p><span>Collaboration – work well with others and support team goals.</span></p><br></li><li><p><span>Adaptability and learning – adjust to change and keep learning new skills or tools.</span></p><br></li><li><p><span>Mentorship and knowledge sharing – help others grow and share what you know.</span></p><br></li><li><p><span>Resilience – stay calm under pressure and handle setbacks constructively.</span></p><br></li><li><p><span>Quality and attention to detail – do work carefully and strive for improvement.</span></p><br></li><li><p><span>Advocacy and innovation – encourage best practices, efficiency, and new ideas</span></p><br></li></ul><p><strong>As a Unifone you’ll receive a range of benefits:</strong></p><br><ul><li><p><span>Competitive salary and bonus</span></p><br></li><li><p><span>Unifonic share scheme (we are all owners!)</span></p><br></li><li><p><span>30 holiday days after the first anniversary</span></p><br></li><li><p><span>Your Birthday off!</span></p><br></li><li><p><span>Spend up to 25 days per year working from anywhere in the world!</span></p><br></li><li><p><span>Paid leave for new parents</span></p><br></li></ul> </div>

1 Job Title<br>Project Manager<br>Department<br>Admin. – Corporate Affairs<br>Direct Supervisor<br>Egypt Head of Projects & Facility<br>Job Number<br><br>2 Job Purpose<br>- Provide the required quality services related to construction of new buildings, support the Engineering Unit for new fit out works / renovation works, opting towards obtaining best prices, minimizing cost and improvement of internal / external customer satisfaction.<br><br>- Manage the construction sites with all required supports for technical approvals, achieving the target completion and certifying of contractor’s progress payments, etc.<br><br>3 Dimensions<br>Operating Budget<br><br>EGP 10m annual Number of Staff<br><br><br>Capital Exp. Budget<br><br><br>EGP 500m<br>Other<br><br><br>- Project management: projects control and implementation consistent with Mashreq Corporate Identity and the project objectives (financial, business approvals, contract’s preparation, reporting, consultant’s follow up, design development, bidding preparation and review, contractor and execution control, supervision, all procurement duties internal and external, handling over the project, coordination between several bodies and documentations control)<br>- Preparation of relevant Project trackers and reports, Audit documents preparations, Frequent project updates to business, Project Progress meetings with<br>- Vendors, Consultant and Business, DLP Management)<br>- Financial control: budget, cash flow management for projects and running projects.<br>- Engineering: Manage all types of buildings, working drawings, coordination, and wide knowledge for all the electro-mechanical works. Interior, Civil works.<br>Technical office: Bill of quantities, quantity survey, cost estimate and analysis, procurement, submittals, materials selections, and workshop drawing.<br><br>- Review vendor and consultants submitted technical drawings, materials, Finishes, mood boards etc.<br><br>- Consultants,<br><br>- Site execution: Manage all items of construction works.<br><br>4 Key Result Areas<br>- Providing Architectural & Engineering services to Mashreq & MGN Egypt for Interior & Constructional Projects<br>- Lead the preparation of the planning, design and project management to ensure successful and timely execution of the projects.<br><br>- Prepare the overall projects plan objectives, master project schedule and financials, including project budget and work with the customer to ensure satisfactory delivery of the project.<br><br>- Lead, assemble and coordinate the project team including the consultants and contractors.<br><br>- Manage outsourced resources (project managers, architects, designers, construction crews, etc.) to achieve successful completion of the project.<br><br>- Comply with Mashreq’s policies for tendering and managing vendor activity and performance to ensure compliance with the overall objectives of the project (project objectives, costs, standards, and schedules) to ensure compliance with planned expenditure. (Ensuring compliance with Mashreqbank operating policies and procedures, health and environmental standards and with all related local regulations)<br><br>- Based on the request from Business/RE Team, conduct the site visit to verify the site conditions and available infrastructure of new development projects (rented and owned)<br><br>- Preparing the estimate budget, approvals and sign off by the delegated proper business approvals prior to any commitments.<br><br>- Plan and implement project management strategies to ensure the successful and timely execution of the projects, along with cost management.<br><br>- Coordination between various internal (IT, marketing, digital, branch operations, safety and security, cash management) and external parties (vendors, project managers, architects, contractors, government bodies) to achieve successful completion of the project<br><br>- Manage and supervise the construction work, maintaining the progress against the approved schedules to achieve its objective in line with the goal of Admin. Dept.<br><br>- Ensure all contractual obligations are clear as to scope of work etc. and terms and conditions cover Mashreq Bank’s interests.<br><br>- Manage the financial expenditure budgets of the project and monitor costs to ensure compliance with planned expenditure<br><br>- Verify and keeping track of the certified payment by consultant to contractors<br><br>- In-house expertise in design productions, cost management, tender management, etc. reducing/eliminating the need to appoint external consultants<br><br>- Understand Business Requirement; ensure that the expected outcome is reached in terms of quality, quantity, satisfaction, end user satisfaction and bottom-line contribution.<br><br>- Ensure all contractual obligations are clear as to scope of work etc. and terms and conditions cover Mashreqbank interests.<br><br>- Working on MB Premises Sustainability to focus on green building materials, managing resources consumption and reducing harmful emissions.<br><br>- Working on Green projects, along with the LEED Consultant to incorporate the usage of FSC certified products, low VOC content materials, recycled content etc. that will lead to a healthy environment, conserve energy and reduce pollution etc.<br><br>- Delivering prompt and accurate services in professional manner to keep the branches and premises at excellent satisfaction.<br><br>- Oversee technical management of all Fit out services, to ensure the required quality, standards and best practices are implemented and exceeded where possible.<br><br>- Value Engineer projects to get the optimum result / output, financially & operationally.<br><br>- Render technical support in implementing new digital concept offices and Branch fit out projects across Egypt and abroad as required<br><br>- Perform inspections for bank's premises to ensure the quality of services provided.<br><br>- Support in Handling and following up on requests and complaints related to facilities management within the bank premises.<br><br>- Support in Coordination between the demand and supply of and consumables (related to FM) within the bank premises<br><br>- Ensure full compliance with all relevant legal, regulatory, environmental, and safety standards, and proactively manage project risks.<br><br>- Support to Maintain, control and operate bank's 24/7 main Data centers and UPS equipment’s’ with zero downtime.<br><br>- Oversee and direct external resources, including external project managers, architects, and contractors, to achieve successful project completion<br><br>- Ensure all project deliverables are met and formally signed off, and facilitate a smooth handover to relevant operational teams.<br><br>5 Operating Environment, Framework and Boundaries, Working Relationships<br>- For Mashreq projects, cost needs to be agreed with Business Management, as per ADM prior to proceeding with the activities. Best services to be provided in all aspects by keeping in mind the total budget, quality of deliverables and the turnaround time required/available to complete the project.<br><br>- As support/service always maintain appropriate coordination standard with external, internal customers at all levels.<br><br>- The success of the job depends on understanding the corporate reality and administrative needs of business. Authority Delegation Manual, Service quality Standards, Supplier quality Standards and local regulations related to the functions<br><br>- All functions involve service to internal customer across the bank and its subsides. This requires close- coordination and relationships with the ultimate user and supplier (internal and external customers- at all levels) due to requirements of turnaround time, quality and cost effectiveness.<br><br>- Cost Saving and revenue increment and timely delivery of services with high quality is essential for the job holder.<br><br><br>6 Problem Solving<br>- Manage and resolve internal and external customer complaints regarding service quality and turnaround time, ensuring prompt and effective solutions. Proactively identify and address urgent issues to prevent future problems.<br>7 Decision Making Authority & Responsibility<br>- Provide prompt technical and engineering support for all fit-out and project-related requirements.<br>- Manage the full project lifecycle, including initiation, design, execution, monitoring, control, and closure.<br>- Ensure approved designs are implemented within agreed timelines, budgets, financial authorities, and internal governance requirements.<br>- Deliver practical and cost-effective solutions to meet business and end-user requirements.<br>- Optimize the use of available resources, fixed assets, and standardized processes to improve efficiency.<br>- Ensure timely, cost-effective delivery of goods and services in line with required quality standards.<br>- Maintain compliance with internal policies, approved standards, contractual requirements, and applicable regulatory obligations.<br>8 Knowledge, Skills and Experience<br>- Bachelor’s degree in Architect/ Civil Engineering from a reputed University.<br><br>- Must be computer literate preferably with MS Project / Auto Cad, etc.<br><br>- Experience for minimum 8 years in Project Management of Building out of which at least 2 years especially as client’s representative or consultant’s representative at the building construction sites, processing and certifying of contractor’s progress payments.<br><br>- Good Organization, planning and time management skills<br><br>- Ability to work in a team creating the best possible work environment.<br><br>- Proven leadership skills along with strong inter-personnel, communication & organizational skills.<br><br>- Familiar with local market dynamics and regional/ international in general.<br><br>- Excellent command over spoken / written English.<br><br>- Knowledge of local regulations and building controls authorities policies / procedures<br><br>- Knowledge of local vendors / contractors and the best contractual practices<br><br>Job Holder<br>Shahd Afifi<br><br>Date<br>26.08.2026<br><br>Line Manager<br>Sherine Kamel<br><br><br>Date<br>26.08.2026<br>Approved By<br><br><br>Date

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Kempinski Palace Cairo<br>SCOPE</strong>&nbsp;<br>The scope of the position is to position the brand website as the priority channel of electronic distribution, and to optimize the hotel’s overall digital presence. <br>The E- Commerce and Digital Marketing Manager – Lifestyle is responsible for leading the digital presence of Royal Maxim Palace Kempinski’s for Food &amp; Beverage venues, Spa and lifestyle offerings across all relevant platforms. The role focuses on the local market visibility, social engagement, and driving guests and traffic through compelling content, targeted digital campaigns, influencer engagement and active community management — all in alignment with the Kempinski brand voice and commercial objectives.<br>&nbsp;<br><strong>OVERALL OBJECTIVES</strong>&nbsp;<br>The job of <strong>E-Commerce &amp; Digital Marketing Manager</strong> is executed satisfactorily by:&nbsp;<br><ul><li>Ensuring accuracy of the property content and presentation on the brand and GHA websites, as well as third party portals, directories and websites where the hotel is listed and/or distributes inventory.&nbsp;</li><li>Report, analyze and act upon the Kempinski website statistics (using brand key performance indicators); &nbsp;</li><li>Assist in reaching the targeted website sales and distribution goals.&nbsp;</li><li>Ensuring consistent brand delivery through social and digital channels.&nbsp; Supporting the brand’s channel and distribution strategy. &nbsp;</li></ul><br><strong>MAIN RESPONSIBILITIES:</strong> <br><strong><em>1.</em></strong> <strong><em>Strategy &amp; Campaign Development</em></strong><br><ul><li>&nbsp;Develop and execute comprehensive digital marketing strategies aligned with the hotel’s overall business objectives &amp; revenue goals. Plan a clear calendar focused on local audiences and lifestyle positioning.</li><li>Conduct market research, competitor analysis, and audience segmentation to identify opportunities and optimize campaign performance.</li><li>&nbsp;Stay up to date with the latest digital marketing trends, tools, and best practices, particularly within the hospitality sector.</li><li>&nbsp;Partner with F&amp;B, Spa, PR, E-Commerce and Revenue teams to shape high-impact campaigns for outlets, seasonal promotions, weekend concepts, events and offers.</li><li>&nbsp;Analyze campaign performance and adjust based on engagement, reach and ROI.</li><li>&nbsp;Establish and implement the hotel’s F&amp;B annual advertising plan for digital channels.</li><li>&nbsp;Work on the annual digital marketing strategy for the F&amp;B, Spa and lifestyle offers.</li><li>&nbsp;Ensure brand and marketing messages on all platforms align with hotel campaigns and corporate identity guidelines.</li></ul><strong><em>2. Digital Advertising &amp; Paid Campaigns (Local F&amp;B, Spa &amp; Lifestyle Campaigns)&nbsp;</em></strong><br><ul><li>&nbsp;Plan, execute and optimize paid digital campaigns across Meta, Google and relevant local platforms.</li><li>&nbsp;Manage budgets, bid strategies, keyword research, ad copy creation, and landing page optimization for maximum ROI.</li><li>&nbsp;Monitor campaign performance, analyze data, and generate reports on key metrics such as to improve effectiveness.</li><li>&nbsp;Align advertising initiatives with feeder market dynamics and commercial objectives.</li><li>&nbsp;Check the trending social channels in our feeder markets and the know-how on conducting paid campaigns on them. For example, on Snapchat, VK, Weibo, WeChat…etc.&nbsp;</li><li>&nbsp;Track and report on paid campaign results and digital ROI.</li></ul><strong><em>3. Performance Monitoring, Analytics &amp; Reporting:&nbsp;</em></strong><br><ul><li>&nbsp;Track, analyze, and report on key digital marketing KPIs (e.g., website traffic, conversion rates, ROI, social media engagement, email performance).</li><li>&nbsp;Provide regular insights and recommendations for optimizing&nbsp; &nbsp; &nbsp; campaign performance and achieving marketing objectives.</li><li>&nbsp;Utilize various analytical tools to gain actionable insights.</li><li>&nbsp;Prepare weekly and monthly reports tracking social growth, content engagement, and campaign ROI.</li><li>&nbsp;Monitor competitor activity to maintain market leadership.</li><li>&nbsp;Benchmark electronic media trends and share proactive insights with the marketing team.</li></ul><strong><em>4. Social Media Management</em></strong><br><ul><li>&nbsp;Own and manage the hotel’s social media channels (Instagram, Facebook, LinkedIn), with a priority on lifestyle storytelling and local engagement.</li><li>&nbsp;Develop and implement the hotel's social media strategy, including content creation, scheduling, and community engagement across relevant platforms.</li><li>&nbsp;Monitor social media channels for mentions, reviews, and trends, responding to inquiries and feedback promptly.</li><li>&nbsp;Analyze social media performance and adapt strategies to maximize reach, engagement, and conversions.</li><li>&nbsp;Curate visually engaging, authentic and on-trend content that reflects the mood and experience of our venues.</li><li>&nbsp;Engage with followers, respond to DMs, comments and inquiries, and monitor sentiment and trends.</li><li>&nbsp;Ensure consistent representation of the brand across platforms.</li></ul><strong><em>5.</em></strong> <strong><em>Email Marketing</em></strong><br><ul><li>&nbsp;Cooperate with the hotel E-Commerce &amp; Digital Strategy Manager to develop and execute email marketing campaigns, including newsletters, promotional offers, and loyalty programs, using the CRM system.</li><li>&nbsp;Collaborate with the E-Commerce &amp; Digital Strategy Manager to manage emails lists segmentation, A/B testing, and performance tracking to optimize open rates, click-through rates, and conversions.</li><li>&nbsp;Cooperate with the E-commerce &amp; Digital Strategy Manager to&nbsp; &nbsp; &nbsp; actively develop&nbsp; &nbsp; &nbsp; and maintain a database of local guests and patrons through online and offline solicitation.</li><li>&nbsp;Design and send engaging newsletters featuring offers, events, menus, and Spa treatments.</li><li>&nbsp;Ensure all email marketing complies with corporate standards and local data privacy laws.</li></ul><strong><em>6.</em></strong> <strong><em>Content Creation &amp; Visual Branding</em></strong><br><ul><li>&nbsp;Collaborate with the marketing team to create engaging and relevant digital content (e.g., blog posts, videos, infographics, virtual tours) that attracts and converts target audiences.</li><li>&nbsp; Ensure all F&amp;B &amp; Lifestyle digital content is brand-consistent and optimized for various platforms. Oversee production of content (photos, videos, reels, stories, creative copy) for all F&amp;B And Lifestyle digital campaigns.</li><li>&nbsp;Collaborate with PR, photographers, designers and content creators to generate high-quality visuals and messaging.</li><li>&nbsp;Maintain a curated image and video library aligned with Kempinski brand guidelines.</li><li>&nbsp;Upload the photos &amp; videos on Picture Park, follow up on the approval process to update other connected solutions such as Ice portal etc. to ensure that the latest approved photos &amp; videos are updated &amp; uploaded on relevant digital channels.&nbsp;</li><li>&nbsp;Ensure professional artwork designs for digital collaterals (e-flyers, e-posters, digital menus) are reviewed and aligned with quality standards.</li><li>&nbsp;Brainstorm and conceptualize campaign visuals and layouts to bring F&amp;B and Spa experiences to life, including outside catering &amp; social events.</li></ul><strong><em>7. Influencer &amp; Community Engagement</em></strong><br><ul><li>&nbsp;Identify and engage with relevant local &amp; international influencers, KOL and content creators.</li><li>&nbsp;Plan collaborations, activations and giveaways in coordination with the PR and Marketing teams.</li><li>&nbsp;Support community outreach and content partnerships.</li></ul><strong><em>8. Website &amp; Listings Management</em></strong><br><ul><li>Ensure that hotel website pages, menus, promotions, and event listings are up-to-date, accurate and SEO-optimized.</li><li>Cooperate with the ecommerce &amp; Digital Strategy Manager in managing &amp; implementing SEO strategies for F&amp;B (on-page, off-page, technical) to improve organic search ranking and drive traffic.</li><li>&nbsp;Liaise with eCommerce &amp; Digital Strategy Manager on F&amp;B content alignment on relevant platforms.</li><li>&nbsp;Avoid duplication of images and content; ensure signature visuals are highlighted for related platforms.</li></ul><strong><em>9. Online Reputation &amp; Review Management</em></strong><br><ul><li>Collaborate with the Director of Marketing on maintaining the up-to-date content including special offers &amp; visual assets on all digital channels including review portals such as GMB reviews, TripAdvisor, OTAs review sections… etc. Collaborate with the e-commerce manager on maintaining the up-to-date content including special offers &amp; visual assets on all digital channels including review portals such as GMB reviews, TripAdvisor, OTAs review sections… etc.&nbsp;</li><li>Monitor F&amp;B online reviews across platforms, while the overall online reviews management and representation of the hotel remain under the capacity of the eCommerce &amp; Digital Strategy Manager.&nbsp; &nbsp;&nbsp;</li><li>Highlight relevant feedback and escalate recurring guest concerns to F&amp;B and Spa.&nbsp; &nbsp; &nbsp;&nbsp;</li><li>Track online sentiment and integrate feedback into marketing insights</li></ul><strong><em>10. Training/Education&nbsp;</em></strong><br><ul><li>&nbsp;Participate in mandatory corporate web related trainings offered and brief the respective heads of department where necessary.&nbsp;</li><li>&nbsp;Participate in the monthly Revenue &amp; E-Commerce corporate calls.&nbsp;</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.&nbsp;<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com</span></p><br><br><br><ul><li>Notice: Know Your Rights: Workplace Discrimination is Illegal</li><li>Notice: Pay Transparency Nondiscrimination (English)</li><li>Aviso: Transparencia en el Pago No Discriminación&nbsp;(Spanish)</li></ul><br><br><p><span><b><b>Job Description:</b></b></span></p><br><br><p><b>Airbus Commercial Aircraft </b>is looking for a Flight Hours Services Repair Manager (Contract) to join our Customer Service Repair department based in <b>Miami, FL.</b></p><br><br><br><p>You will be the main point of contact for the operations desk to manage Flight Hours Services (FHS) customers' critical situations, involving Repair Suppliers. Repair manager shall ensure Suppliers are delivering in time, cost and quality. Address non performance, visit Supplier, develop good relationships and challenge Supplier’s organization when not delivering. Steer activity ramp-up and coordinate with other Airbus entities.</p><br><br><br><p><b>Meet the team:</b></p><br><br><br><p>The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship.&nbsp;</p><br><br><br><p><b>Your working environment:</b></p><br><br><br><p>The Airbus Training Center (ATC) in Miami provides flight and maintenance crew training for Airbus airline customers – primarily for those based in the Americas. The custom-designed, 110,000-square-foot complex trains more than 2,000 cadets each year in a range of (six) full-flight simulators, innovative computer-based training classrooms, and cabin door and slide trainers – all simulating the A320, A330, A340 and A350 XWB families of aircraft. In Miami you’ll also find the Airbus Latin America headquarters. A team of 60 employees there provides sales, marketing, contracts, customer support and communications for the region’s commercial aircraft, helicopters and space &amp; defense divisions.</p><br><br><br><p>At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.</p><br><br><br><p><b>Your challenges:</b></p><br><br><p><b>Primary Responsibilities:&nbsp;</b></p><br><br><p><b>COST: 25%</b></p><br><br><ul><li><p>Challenges &amp; validates commercial quotations in line with procurement guidelines (flat rate, PBH, Time &amp; material).&nbsp;</p><br><br></li><li><p>Contributes to achieving global FHS Repair cost target</p><br><br></li></ul><br><p><b>LEAD TIME: 25%</b></p><br><br><ul><li><p>The Repair manager shall ensure the Supplier is delivering / repairing parts in due time according to its contractual obligations.&nbsp;</p><br><br></li><li><p>Identify issues root causes and initiate and follow up of corrective actions, including at supplier’s facilities.&nbsp;</p><br><br></li></ul><br><p><b>QUALITY: 25%</b></p><br><br><ul><li><p>The Repair manager shall organize operational regular meetings with repair shops to address open issues, repair status and data reconciliation.&nbsp;</p><br><br></li><li><p>Ensure the Supplier is respecting technical standards (SB, upgrades, …), work scope (minor, major repair, …) and certification (EASA, FAA, CAAS, …).&nbsp;</p><br><br></li></ul><br><p><b><span>CONTINUOUS IMPROVEMENT: 15%</span></b></p><br><br><ul><li><p><span>The Repair Manager contributes to the continuous improvement and problem solving within Repair Operations</span></p><br><br></li><li><p><span>Works closely with the method and tool team and guarantee the quality of the data in the system</span></p><br><br></li><li><p><span>Provides precise information on the parts status and statistics of operational events to stakeholders</span></p><br><br></li><li><p><span>Monitors and mentors the subcontractors supporting our daily administrative tasks</span></p><br><br></li></ul><br><p><b>Additional Responsibilities: Other duties as assigned: 10% </b></p><br><br><br><p><b>Your boarding pass:</b></p><br><br><ul><li><p>BS degree Engineering, Purchasing, Supply Chain or Aerospace or equivalent, required&nbsp;</p><br><br></li><li><p>Masters degree, preferred</p><br><br></li><li><p>6+ years of experience in the aviation or supply chain industry</p><br><br></li><li><p>Experience in Supply chain and Supplier operational management</p><br><br></li><li><p>5% in the frame of the activity, the repair manager can travel to visit Suppliers (3 to 5 time a year)</p><br><br></li><li><p>Supply Chain domain, negotiation, good relationship, results oriented</p><br><br></li><li><p>Ability to work with short deadlines and in a fast changing environment&nbsp;</p><br><br></li><li><p>Team spirit, leadership, good communication skills&nbsp;</p><br><br></li><li><p>Technical background to challenge quotations - use the CMM (Component Maintenance Manual)&nbsp;</p><br><br></li><li><p>Negotiation skills</p><br><br></li><li><p>Maintenance Part 145 knowledge, preferred</p><br><br></li><li><p>English Spoken, Written, Influencing; required</p><br><br></li><li><p>French or Spanish Spoken Written, Influencing will be a plus&nbsp;</p><br><br></li><li><p>Experience with Google environment (Gmail, Gslide, Gsheet)</p><br><br></li><li><p>SAP experience&nbsp;</p><br><br></li></ul><br><p>Physical Requirements:&nbsp;</p><br><br><ul><li><p><span>Onsite 100%. May vary in case of change of local policy or upon management decision</span></p><br><br></li><li><p><span>Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.&nbsp;</span></p><br><br></li><li><p><span>Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms</span></p><br><br></li><li><p><span>Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.&nbsp;</span></p><br><br></li><li><p><span>Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.&nbsp;</span></p><br><br></li><li><p><span>Carrying: monthly able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.</span></p><br><br></li><li><p><span>Lifting: monthly able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.</span></p><br><br></li><li><p><span>Pushing / Pulling: weekly able to push and pull small office furniture and some equipment and tools.&nbsp;</span></p><br><br></li><li><p><span>Sitting: Daily able to sit for long periods of time in meetings, working on computer.</span></p><br><br></li><li><p><span>Squatting / Kneeling: weekly able to squat or kneel to retrieve or replace items stored on low shelving.</span></p><br><br></li><li><p><span>Standing: Daily able to stand for discussions in offices or on production floor.&nbsp;</span></p><br><br></li><li><p><span>Travel: able to travel (including driving) independently and at short notice. 10%&nbsp;</span></p><br><br></li><li><p><span>Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.&nbsp;</span></p><br><br></li><li><p><span>Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site</span></p><br><br></li><li><p><span>Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.</span></p><br><br></li></ul><br><p><b>This opportunity requires the ability to work in the US without current, or future, need of visa sponsorship/work authorization both now and in the future.</b></p><br><br><br><p><b>This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.</b></p><br><br><br><p>Take your career to a new level and apply <u>online</u> now!</p><br><br><br><p>A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.</p><br><br><span>Attachments</span><br><br><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><br><br><br><p><span><b><b><b><b>Company:</b></b></b></b></span></p><br><br>Airbus Americas Customer Services, Inc.<br><p><b>Employment Type:</b></p><br><br>Agency / Temporary<br><p><b>Experience Level:</b></p><br><br>Professional<br><p><b>Remote Type:</b></p><br><br>On-site<br><p><b>Job Family:</b></p><br><br>Customer Account and Service Management &lt;JF-CS-CA&gt;<p>------</p><br><br><p>------</p><br><br>Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.<br><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p><br><br><p><span>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to&nbsp;</span><span>emsom@airbus.com.</span></p><br><br><br> </div>

Application Deadline: 1 October 2026Department: Revenue & Reservations Location: Egypt - Cairo<br><br>Description<br><br>Kempinski Palace Cairo<br><br>SCOPE<br>The scope of the position is to position the brand website as the priority channel of electronic distribution, and to optimize the hotel’s overall digital presence. <br>The E- Commerce and Digital Marketing Manager – Lifestyle is responsible for leading the digital presence of Royal Maxim Palace Kempinski’s for Food & Beverage venues, Spa and lifestyle offerings across all relevant platforms. The role focuses on the local market visibility, social engagement, and driving guests and traffic through compelling content, targeted digital campaigns, influencer engagement and active community management — all in alignment with the Kempinski brand voice and commercial objectives.<br><br>OVERALL OBJECTIVES<br><br>The job of E-Commerce & Digital Marketing Manager is executed satisfactorily by:Ensuring accuracy of the property content and presentation on the brand and GHA websites, as well as third party portals, directories and websites where the hotel is listed and/or distributes inventory. Report, analyze and act upon the Kempinski website statistics (using brand key performance indicators); Assist in reaching the targeted website sales and distribution goals. Ensuring consistent brand delivery through social and digital channels. Supporting the brand’s channel and distribution strategy. <br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIES: <br><br>1. Strategy & Campaign Development Develop and execute comprehensive digital marketing strategies aligned with the hotel’s overall business objectives & revenue goals. Plan a clear calendar focused on local audiences and lifestyle positioning. Conduct market research, competitor analysis, and audience segmentation to identify opportunities and optimize campaign performance. Stay up to date with the latest digital marketing trends, tools, and best practices, particularly within the hospitality sector. Partner with F&B, Spa, PR, E-Commerce and Revenue teams to shape high-impact campaigns for outlets, seasonal promotions, weekend concepts, events and offers. Analyze campaign performance and adjust based on engagement, reach and ROI. Establish and implement the hotel’s F&B annual advertising plan for digital channels. Work on the annual digital marketing strategy for the F&B, Spa and lifestyle offers. Ensure brand and marketing messages on all platforms align with hotel campaigns and corporate identity guidelines.2. Digital Advertising & Paid Campaigns (Local F&B, Spa & Lifestyle Campaigns) Plan, execute and optimize paid digital campaigns across Meta, Google and relevant local platforms. Manage budgets, bid strategies, keyword research, ad copy creation, and landing page optimization for maximum ROI. Monitor campaign performance, analyze data, and generate reports on key metrics such as to improve effectiveness. Align advertising initiatives with feeder market dynamics and commercial objectives. Check the trending social channels in our feeder markets and the know-how on conducting paid campaigns on them. For example, on Snapchat, VK, Weibo, WeChat…etc. Track and report on paid campaign results and digital ROI.3. Performance Monitoring, Analytics & Reporting:Track, analyze, and report on key digital marketing KPIs (e.g., website traffic, conversion rates, ROI, social media engagement, email performance). Provide regular insights and recommendations for optimizing campaign performance and achieving marketing objectives. Utilize various analytical tools to gain actionable insights. Prepare weekly and monthly reports tracking social growth, content engagement, and campaign ROI. Monitor competitor activity to maintain market leadership. Benchmark electronic media trends and share proactive insights with the marketing team.4. Social Media Management Own and manage the hotel’s social media channels (Instagram, Facebook, Linked In), with a priority on lifestyle storytelling and local engagement. Develop and implement the hotel's social media strategy, including content creation, scheduling, and community engagement across relevant platforms. Monitor social media channels for mentions, reviews, and trends, responding to inquiries and feedback promptly. Analyze social media performance and adapt strategies to maximize reach, engagement, and conversions. Curate visually engaging, authentic and on-trend content that reflects the mood and experience of our venues. Engage with followers, respond to DMs, comments and inquiries, and monitor sentiment and trends. Ensure consistent representation of the brand across platforms.5. Email Marketing Cooperate with the hotel E-Commerce & Digital Strategy Manager to develop and execute email marketing campaigns, including newsletters, promotional offers, and loyalty programs, using the CRM system. Collaborate with the E-Commerce & Digital Strategy Manager to manage emails lists segmentation, A/B testing, and performance tracking to optimize open rates, click-through rates, and conversions. Cooperate with the E-commerce & Digital Strategy Manager to actively develop and maintain a database of local guests and patrons through online and offline solicitation. Design and send engaging newsletters featuring offers, events, menus, and Spa treatments. Ensure all email marketing complies with corporate standards and local data privacy laws.6. Content Creation & Visual Branding Collaborate with the marketing team to create engaging and relevant digital content (e.g., blog posts, videos, infographics, virtual tours) that attracts and converts target audiences. Ensure all F&B & Lifestyle digital content is brand-consistent and optimized for various platforms. Oversee production of content (photos, videos, reels, stories, creative copy) for all F&B And Lifestyle digital campaigns. Collaborate with PR, photographers, designers and content creators to generate high-quality visuals and messaging. Maintain a curated image and video library aligned with Kempinski brand guidelines. Upload the photos & videos on Picture Park, follow up on the approval process to update other connected solutions such as Ice portal etc. to ensure that the latest approved photos & videos are updated & uploaded on relevant digital channels. Ensure professional artwork designs for digital collaterals (e-flyers, e-posters, digital menus) are reviewed and aligned with quality standards. Brainstorm and conceptualize campaign visuals and layouts to bring F&B and Spa experiences to life, including outside catering & social events.7. Influencer & Community Engagement Identify and engage with relevant local & international influencers, KOL and content creators. Plan collaborations, activations and giveaways in coordination with the PR and Marketing teams. Support community outreach and content partnerships.8. Website & Listings Management Ensure that hotel website pages, menus, promotions, and event listings are up-to-date, accurate and SEO-optimized. Cooperate with the ecommerce & Digital Strategy Manager in managing & implementing SEO strategies for F&B (on-page, off-page, technical) to improve organic search ranking and drive traffic. Liaise with e Commerce & Digital Strategy Manager on F&B content alignment on relevant platforms. Avoid duplication of images and content; ensure signature visuals are highlighted for related platforms.9. Online Reputation & Review Management Collaborate with the Director of Marketing on maintaining the up-to-date content including special offers & visual assets on all digital channels including review portals such as GMB reviews, Trip Advisor, OTAs review sections… etc. Collaborate with the e-commerce manager on maintaining the up-to-date content including special offers & visual assets on all digital channels including review portals such as GMB reviews, Trip Advisor, OTAs review sections… etc. Monitor F&B online reviews across platforms, while the overall online reviews management and representation of the hotel remain under the capacity of the e Commerce & Digital Strategy Manager. Highlight relevant feedback and escalate recurring guest concerns to F&B and Spa. Track online sentiment and integrate feedback into marketing insights10. Training/Education Participate in mandatory corporate web related trainings offered and brief the respective heads of department where necessary. Participate in the monthly Revenue & E-Commerce corporate calls. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br><br>Skills, Knowledge and Expertise<br><br>NATIONALITY: Eligible for a working permit in country of hire<br><br>EDUCATION: Professional Certification (Bachelor, University Degree)<br><br>EXPERIENCE:Three (3) years in a similar position within Web & Electronic Distribution or Digital Marketing At Least 3 years of Experience in the hospitality field and at a luxurious five stars hotel. LANGUAGE:Local language – excellent oral and written skills English – excellent oral and written skills Additional language - beneficial Ability to work and communicate in a multinational environment:COMPETENCIES:Passionate about achieving web traffic and revenue goals Strong communication skills Detail-oriented and hands-on Being able to formulate a strong digital strategy and convince key stakeholders Knowledge of industry-specify measurements and best practices regarding Paid Media, SEO, Social Media, Conversion Rate Optimisation, etc. Ability to adapt to a frequently changing market environment. Be proactive and able to ‘think outside of the box’. Relevant experience in web-related work; hotel operations and revenue management experience are a plus Embraces shifts in digital/social marketing Team player with strong interpersonal skills Ability to investigate system malfunctions or user-input errors High analytical and reporting skills Demonstrates self-confidence, energy, enthusiasm and motivation Ability to analyse data, make meaningful conclusions and base sound decisions and strategies on these TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:Proven working knowledge of Microsoft Office and Google Suite Content Management System (open source) Web Analytics Tools INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:Integrity & trustworthiness People Oriented Straightforward Situational Awareness Self development Interpersonal and intercultural skills Motivational skills Planning & organizational skills Communication and listening skills Follow-up OTHER SKILLS: Depending on region and property Initiative