office manager Jobs

‎⁨حلول فيلينتس بالذكاء الاصطناعي تخدم أكثر من 5 وزارات حكومية في المملكة العربية السعودية والكثير من الشركات الكبيرة والناشئة في مختلف القطاعات مثل مجالات التوظيف، التعليم، تطوير الموظفين، تأهيل الطلاب، خدمة العملاء، المبيعات، وغيرها. وذلك من خلال تطوير واجهات برمجة التطبيقات مثل المحادثات التفاعلية مع الذكاء الاصطناعي، تحويل الصوت والفيديو إلى نص، .تحليل الفيديو، قراءة ومطابقة المستندات، اختبارات المهارات، ونظام مكافحة الغش. والمزيد والمزيد.. تعرف أكثر على حلول فيلينتس بالذكاء الاصطناعي من خلال موقعنا⁩ ‎Velents is an Arabic-first AI company building AI products for government, enterprise, and high-growth organizations across the region. Our product suite includes conversational AI agents, document understanding, HR and recruitment automation, and enterprise AI workflow solutions. We are expanding our commercial presence in Egypt and looking for a senior sales professional who can open, manage, and grow enterprise accounts across key sectors. The Role We’re looking for a Senior Software Sales Manager to own and grow our revenue pipeline in the Egyptian market. You will sell Velents’ full product suite — including Agent. SA, SAFHA, and the broader Velents AI platform — to large enterprises, banks, telecom operators, healthcare groups, retail/e-commerce companies, outsourcing providers, and digital transformation teams. You’ll work closely with pre-sales, product, and delivery teams to build strong proposals, run demos, manage complex sales cycles, and close strategic deals. What You’ll DoOwn the full sales cycle from prospecting to closing across the Egyptian enterprise market. Build and maintain a qualified pipeline targeting banks, telecom companies, healthcare groups, retail and e-commerce businesses, BPOs, large corporates, and technology-driven enterprises. Develop strong relationships with C-level executives, IT leaders, digital transformation teams, customer experience leaders, HR leaders, operations teams, and procurement departments. Position Velents’ AI solutions around business outcomes such as cost reduction, automation, customer experience improvement, faster processing, and operational efficiency. Collaborate with pre-sales and solutions teams to prepare proposals, demos, proof-of-concepts, RFP responses, and commercial offers. Navigate enterprise procurement processes, vendor registration requirements, budget cycles, security reviews, and legal/commercial negotiations. Identify upsell and cross-sell opportunities within existing accounts across Agent. SA, SAFHA, HR tech, QA, and automation use cases. Represent Velents in client meetings, partner discussions, industry events, and enterprise technology forums in Egypt. Provide market intelligence on client needs, pricing expectations, competition, buying behavior, and sector-specific opportunities. Maintain accurate CRM updates, pipeline tracking, forecasting, and deal reporting. What We’re Looking For Strong experience selling software, Saa S, AI, cloud, automation, digital transformation, CX, HR tech, or enterprise technology solutions in Egypt. Proven track record of closing B2B enterprise deals with medium to large organizations. Strong understanding of the Egyptian enterprise market, especially sectors such as banking, telecom, healthcare, retail, e-commerce, BPO/contact centers, real estate, and large corporates. Established network with decision-makers across IT, digital transformation, customer experience, operations, HR, procurement, or executive leadership. Ability to manage long and complex sales cycles involving multiple stakeholders. Strong commercial discipline, including pipeline management, forecasting, negotiation, and account planning. Fluent Arabic; strong professional English required. Based in Cairo or willing to operate actively across the Egyptian market. Comfortable working in a fast-paced startup environment with a high degree of ownership and autonomy. Nice to Have Familiarity with conversational AI, voice bots, Whats App automation, document processing, OCR, HR tech, or call quality assurance products. Experience selling to banks, telecom operators, BPOs/contact centers, healthcare networks, or large retail/e-commerce companies. Experience working with channel partners, systems integrators, consulting firms, or technology vendors. Previous exposure to RFP/RFQ processes, enterprise tenders, vendor onboarding, and security/compliance questionnaires. Understanding of data privacy, cloud hosting, AI adoption challenges, and digital transformation priorities in Egypt.

<p><h4>Job summary</h4> <p>Position assists casino manager in responsibilities related to daily casino operations. Position supports directing and training employees to serve guests and ensures proper standards are followed. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations, professionally and consistently. Assists with enforcing policies and procedures to ensure casino operations in accordance with local gaming regulations.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 3 years experience in casino administration or related professional area. OR</li> <li>2-year degree from an accredited university; 1 year experience in casino administration or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Assisting in managing casino work, projects, and policies</h4> <ul> <li>Supports the scheduling, opening and closing of all table games, slot area and cashier operations.</li> <li>Assists with ensuring the integrity of all gaming activity and equipment in casino.</li> <li>Coordinates with surveillance regarding the overall security of gaming and non gaming areas.</li> <li>Assists with enforcing established credit play policy on assigned shift, to include extension of credit to qualified customers within the established guidelines.</li> <li>Liaisons with lead slot technician on adjustments and repairs of games.</li> <li>Coordinates and implements casino work and projects as assigned.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Observes casino employees and provides feedback.</li> </ul> <h4>Maintaining casino goals</h4> <ul> <li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li> <li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li> <li>Submits reports in a timely manner, ensuring delivery deadlines.</li> <li>Ensures profits and losses are documented accurately.</li> <li>Maintains a strong accounting and operational control environment to safeguard assets.</li> <li>Promotes high visibility of casino in local market areas.</li> </ul> <h4>Ensuring exceptional customer service</h4> <ul> <li>Empowers employees to provide excellent customer service.</li> <li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li> <li>Sets a positive example for guest relations.</li> <li>Promotes positive customer relations.</li> <li>Monitors and handles guest complaints by following the instant pacification procedures.</li> <li>Interacts at the executive level with gaming customers, setting an example for the staff in the areas of courtesy and service.</li> <li>Provides guidance and professionalism on all disputes that may arise in the casino.</li> </ul> <h4>Additional responsibilities</h4> <ul> <li>Assists in other casino operations when needed.</li> <li>Participates in department wide projects and goals.</li> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates personal integrity.</li> <li>Uses effective listening skills.</li> <li>Demonstrates self confidence, energy and enthusiasm.</li> <li>Manages group or interpersonal conflict effectively.</li> <li>Informs and/or updates the executives and peers on relevant information in a timely manner.</li> <li>Manages time well and possesses strong organizational skills.</li> <li>Presents ideas, expectations and information in a concise well organized way.</li> <li>Uses problem solving methodology for decision making and follow up.</li> <li>Ensures that cleanliness and condition of each area meets designated standards.</li> <li>Records all progressive readings prior to casino opening and after closing.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.</p> <p>In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

Job: Senior Finance Manager<br>PLEASE READ CAREFULLY UNTIL THE END<br>Location: Fully remote Employment Type: Full-Time<br>About estaieestaie is building the first global OTA engineered specifically for extended stays, offering negotiated accommodation rates for bookings ranging from 30 to 365 nights. Our model consistently delivers an average of 32% savings to guests while enabling hotels, serviced apartments, and real estate operators to optimise long-stay occupancy, drive predictable revenue, and eliminate inventory inefficiencies.<br>With global mobility surging and long-stay travel emerging as one of the fastest-growing segments in hospitality, estaie is uniquely positioned to capture a structurally underserved market. Incubated at in5 Dubai and scaling across the region, we are engineering a category-defining booking infrastructure for digital nomads, expats, corporates, and long-stay travellers worldwide.<br>As we expand and accelerate our international footprint, disciplined financial leadership becomes foundational. This role is built for a high-performance operator who will anchor our financial systems, investment readiness, and long-term capital strategy.<br>Role Overview The Finance Manager will serve as the financial command centre of estaie—owning day-to-day financial operations, accounting governance, investment documentation, cash flow control, business planning, HR administration, and cross-functional financial execution. This mandate is intentionally broad to reflect the realities of a fast-scaling startup. Beyond operational excellence, the role includes strategic exposure to investors, audits, fundraising, board reporting, and capital planning. The role reports directly to the Founder & CEO.<br>Core Responsibilities Financial Operations & Accounting Leadership Direct all day-to-day accounting workflows with full ownership of bookkeeping accuracy. Configure and operate accounting systems (e.g., Odoo) and maintain a compliant, scalable Chart of Accounts. Lead monthly and annual closing cycles: journal entries, accruals, depreciation, prepaid expenses, and reconciliation workflows. Manage payroll, gratuity calculations, leave accruals, employee accounting, and multi-currency reconciliations. Produce monthly and quarterly financial statements (P&L, Balance Sheet, Cash Flow). Cashflow Management, Treasury & Collections Act as custodian of liquidity forecasting, burn management, and scenario modelling. Oversee all receivables, payment tracking, and rigorous collections processes across all channels. Strengthen treasury controls, vendor payments, and internal disbursement workflows. VAT, Compliance & Audit Management Own UAE VAT compliance end-to-end, including quarterly VAT filings and regulatory documentation. and later on, Saudi Arabia and Egypt Tax systems. Manage tax-exempt transaction classifications, VAT reconciliations, and supplier/customer compliance validation. Prepare the company for audits, coordinate with auditors, and maintain audit-ready documentation. Investment Management & Investor Relations Maintain and update the cap table, investment records, ESOP structures, and compliance documentation. Prepare investor-ready dashboards, KPIs, financial packs, and performance insight decks. Support fundraising cycles through due diligence management, investor communication materials, and data room oversight. Partner with the CEO on strategic modelling, valuations, and long-term capital planning. Business Planning & Strategic Financial Execution Develop financial models aligned with product roadmap, revenue strategy, and geographic expansion. Advise leadership on pricing optimisation, margin improvement, and financial feasibility of strategic initiatives. Implement financial controls and SOPs that scale with the organisation. HR, Administration & Internal Governance Oversee HR financial processes including payroll, commissions, reimbursements, and contractual documentation. Manage financial elements of partner onboarding, ensuring compliance with corporate and regulatory standards. Implement administrative systems that support operational efficiency and internal governance. Automation, Systems Optimisation & Process Design Implement and optimise automation tools including Odoo, WIO Bank, custom systems and invoicing/reconciliation platforms. Lead process redesign initiatives to eliminate inefficiencies and establish scalable operational infrastructure.<br>Qualifications & Experience Education Bachelor’s degree in Accounting or Finance ACCA, CMA, CPA, or equivalent certification strongly preferred. Fluent English and Arabic are mandatory.<br>Technical Skills Expertise in accounting software, including Odoo Finance, Custom Systems for analytics, and WIO Bank. Strong command of UAE/KSA/EGY VAT regulations and compliance frameworks. Advanced Google Sheets and financial modelling capability. Familiarity with automation tools for invoicing, reconciliation, and workflow optimisation.<br>Professional Experience10+ years of experience in accounting, finance, VAT, reporting, and AR/AP. Experience in SMEs, high-growth startups, or multinational settings preferred. Proven experience managing financial projections, investment records, and audit processes. Exposure to investor relations or fundraising environments is advantageous.<br>Core Competencies Analytical precision and executive-level financial insight. Deep attention to accuracy and internal control discipline. Proactive problem-solving orientation. Strong communication and stakeholder management capability. Excellent multitasking and time management skills suitable for a fast-paced environment.<br>Personal Attributes High integrity, confidentiality, and trustworthiness. Strong ownership mindset and resilience. Results-driven and strategically oriented. Collaborative yet capable of independent decision-making.<br>Compensation & Benefits Competitive Salary in EGP (Un-taxed) 35 working days of paid vacation annually, with incremental increases every 6 months during the first 2 years. Equity in the company - ESOP with vesting equity ownership immediately upon successful joining. Medical insurance for the employee and immediate family. The company will cover a UAE mobile line. Work within a high-growth, high-ownership environment with significant exposure to the CEO, investors, and strategic decision-making.

<p><h4>Job summary</h4> <p>Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Developing & executing sales strategies</strong></p> <ul> <li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li> <li>Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.</li> <li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li> <li>Assists with the development and implementation of promotions, both internal and external.</li> </ul> <p><strong>Maximizing revenue</strong></p> <ul> <li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li> <li>Recommends booking goals for sales team members.</li> </ul> <p><strong>Managing sales activities</strong></p> <ul> <li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li> <li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li> <li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li> </ul> <p><strong>Analyzing & reporting on sales and financial data</strong></p> <ul> <li>Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.</li> <li>Assists Revenue Management with completing accurate six period projections.</li> <li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li> </ul> <p><strong>Ensuring exceptional customer service</strong></p> <ul> <li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> <li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li> <li>Empowers employees to provide excellent customer service.</li> <li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li> <li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li> <li>Ensures that a customer recognition program is in effect throughout Sales.</li> <li>Executes and supports the company’s Customer Service Standards and property’s Brand Standards.</li> <li>Participates in and practices daily service basics of the brand.</li> <li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li> <li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li> <li>Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li> </ul> <p><strong>Building successful relationships</strong></p> <ul> <li>Develops and manages relationships with key stakeholders, both internal and external.</li> <li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li> <li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li> <li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.</p> <p>In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Contributions Relationship Manager is responsible for managing and developing relationships with key contributors and content suppliers across assigned markets, including Egypt, Botswana, Pakistan and other priority countries. The role supports LSEG s contributed content strategy across Real-Time and other contributed asset classes.</p> <p>The core objective of the role is to strengthen and expand the contributor base by maintaining strong relationships with existing contributors, identifying new contribution opportunities, and ensuring the breadth, quality, timeliness and competitiveness of contributed content available on the LSEG platform.</p> <p>The successful candidate will work closely with regional and global stakeholders, including Contribution Strategy Managers, Content, Product, Sales, Operations and Customer Support teams, to understand business priorities and translate them into actionable contributor engagement plans. The role will also involve monitoring competitor coverage, market developments and regulatory changes to help ensure LSEG s contributed content remains competitive and relevant for customers.</p> <p> </p> <div> <p> <b>SOME OF THE DAILY TASKS YOU WILL PERFORM:</b> </p> </div> <div> <ul> <li> <p>You will have the responsibility to build strong relationships with key market players (existing and new).</p> </li> <li> <p>Through utilizing those relationships, you will source real-time pricing contributions in all asset classes to meet local markets requirements as well as Business targets.</p> </li> <li> <p>You will collect feedback on our proposition, areas of focus and carry out some periodic market surveys.</p> </li> <li> <p>Finally, you will provide support and advice around existing contribution setups and potential improvements.</p> </li> </ul> <p> </p> <p> <b>REQUIREMENTS:</b> </p> <p>A phenomenalcator, a skilled negotiator, have at least 3 years experience of working in Financial Markets. And availability to travel when required for face to face client meetings.</p> <p> </p> <p> <b>WHAT YOU"LL BRING:</b> </p> <ul> <li> <p>Client relationship experience</p> </li> <li> <p>Good knowledge of OTC Markets with emphasis on FX/FI asset classes</p> </li> <li> <p>Proficiency in written and oral for both English and French languages, and a working knowledge of Arabic Language</p> </li> <li> <p>Excellent knowledge of Microsoft Office suite, with an emphasis on Excel functions/Analytics.</p> </li> <li> <p>Excellent networking skills and an ability to build relationships</p> </li> <li> <p>Strong interpersonal communication skills, ability to converse at all levels in an organization and across diversity of cultures.</p> </li> <li> <p>Ability to self-manage own work for multiple projects, constantly re-assessing priorities to meet deadlines</p> </li> <li> <p>Proactive, positive, with a natural instinct to help and dedication to find solutions where they are not obvious</p> </li> <li> <p>A willingness to learn and share knowledge regionally and globally</p> </li> </ul> <p> </p> <p> <b>ADDITIONAL DESIRABLE SKILLS:</b> </p> <ul> <li> <p>Knowledge of programming languages such as Python, Java, VBA.</p> </li> <li> <p>Ability to withstand pressure</p> </li> </ul> <p> </p> <p> <b>WHAT WE OFFER:</b> </p> <p>We're proud to offer a working culture that supports growth, balance, and purpose:</p> <p>Hybrid and flexible working arrangements.<br>A welcoming, inclusive culture backed by Employee Networks.<br>A competitive referral bonus program.<br>Access to private healthcare, wellness support, and pension contributions.<br>Professional development opportunities and learning resources.<br>Paid volunteer time to support causes that matter to you.<br>A team that values your input and supports your goals.<br> <br>We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!</p> <p> <br> </p> </div> <p> </p> <p> <b>Career Stage:</b> </p>Senior Associate<p> </p> <p> <b>London Stock Exchange Group (LSEG) Information:</b> </p> <p>Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.</p> <p> </p> <p>LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.</p> <p> </p> <p>Our purpose is the foundation on which our culture is built. Our values of <b>Integrity, Partnership</b>, <b>Excellence</b> and <b>Change</b> underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.</p> <p> </p> <p>Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.</p> <p> </p> <p>We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.</p> <p> </p> <p>You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.</p> <p> </p> <p>LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.</p> <p> </p> <p>Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, <u>your rights and how to contact us as a data subject</u> <u>.</u> </p> <p> </p> <p>If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong><u>About Sutherland</u></strong></p><br><p>Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.<br> We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.</p><br><p>We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.</p><br><p>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.</p><br><p>Sutherland<br> <em>Unlocking digital performance. Delivering measurable results.</em></p><br><br>Job Description<br><p><strong>1. POSITION SUMMARY</strong><br> <strong>What is the main purpose of this position? Why does it exist?</strong></p><br><p><br> ▪ The CLS program training Leader role partners with the business &amp; functional owners to&nbsp;<br> establish and execute strategic training methodologies that drive business performance. The&nbsp;<br> role is responsible for the training and development operations for all programs &amp; client in&nbsp;<br> assigned in the vertical; Manage training resources to meet Sutherland and Client KPI&nbsp;<br> targets; Hire-train-develop a team of Training Manager and Training Specialists; Ensure&nbsp;<br> supervision and trainee development in classroom and nesting, effective execution of New&nbsp;<br> Hire Training, Nesting, and 0–30-day processes, compliance to all CLS mandated tools,&nbsp;<br> templates, formats, and reporting guidelines; Maintain budgetary compliance, HC and&nbsp;<br> ratios, and own the VTF program in the programs assigned under a vertical.</p><br><ul><li>- Plan, project, manage, and ensure execution of training delivery (New&nbsp;</li><li>Hire + Ongoing) for clients. Ensure ramp plan is in place, updated,&nbsp;</li><li>executed. Trainer and Training Room assignments are locked for each&nbsp;</li><li>class.</li><li>- Observe classes, Nesting &amp; Bottom Quartile Management delivery and&nbsp;</li><li>lead coaching sessions for the group. Ensure effective Training Delivery&nbsp;</li><li>takes place and Trainers are observed, given feedback, and coached on&nbsp;</li><li>facilitation and classroom management effectiveness.</li><li>- Assess, maintains, and ensure Training Curriculum is updated based on&nbsp;</li><li>Client Needs and Program performance</li><li>- Ensures that trainees are empowered to provide feedback on training&nbsp;</li><li>experience and employee welfare through Daily Training Pulse,&nbsp;</li><li>Training Reaction Quotient, FGD, and open communication with&nbsp;</li><li>Trainer, Training Manager, and Site Leaders.</li><li>- Ensures the tracking &amp; assessment of the key performance indicators,&nbsp;</li><li>including 30-60-90 days performance post nesting for each wave.</li><li>- Ensure Training Curriculum is updated with latest call flow, call drivers, and&nbsp;call samples. Assess and ensures activities, exercises, and&nbsp;modifications are aligned with the Account needs and updates.</li><li>- Ensure New Hire Consultants are getting right level of coaching,&nbsp;</li><li>support, and development during and post Nesting (30-60-90 days&nbsp;</li><li>tenure).</li><li>- Monitor retention per class per client and execute initiatives that will&nbsp;</li><li>positively impact learner experience and welfare.</li><li>- Forecast attrition in Training and Nesting and execute appropriate&nbsp;</li><li>retention strategies.</li><li>- Conduct FGDs for Learners and address issues and help items raised.</li><li>- Utilize feedback from Daily Training Pulse and Training Reaction&nbsp;</li><li>Quotient to continuously improve Training Environment and Learner&nbsp;Experience.</li></ul><ul><li>- Ensure updated knowledge of the two key programs at the operating&nbsp;</li><li>center with self at all times.</li><li>- Participates in weekly/bi-weekly performance calls with Enterprise&nbsp;</li><li>Managers, SD &amp; Client as required.</li><li>- Facilitate or Participate on Needs Analysis driven by Performance&nbsp;</li><li>Improvement and/or potential growth. Ensures strategic action plans&nbsp;</li><li>based on needs analysis are executed by Training Team and other&nbsp;</li><li>business units.</li><li>- Coach &amp; Develop Training Managers and Trainers in their core&nbsp;</li><li>competencies.</li><li>- Conduct Performance Reviews for Training Managers covering help&nbsp;</li><li>items, New Hire Performance, Training Throughput, Trainer&nbsp;</li><li>Observation, Training Reaction Quotient, Productivity, Action Plans&nbsp;</li><li>and Initiatives.</li><li>- Establish development plans for Training Managers and ensures it’s in&nbsp;</li><li>place for Trainers.</li><li>- Ensures client related billable/non-billable reports and every other&nbsp;</li><li>reporting requirements are collated, audited and sent out all through&nbsp;</li><li>Analyst/Coordinator&nbsp;</li><li>- Maintain updated hiring &amp; resource planners (TRPD) for all the&nbsp;</li><li>operating center/site.</li><li>- Ensures consistency &amp; compliance to all CLS mandated tools, &amp;&nbsp;</li><li>reporting guidelines (e.g. TRPD, CLS Tracker, Trainer Productivity, etc)&nbsp;</li><li>– (via Training Specialists/Managers &amp; Coordinator).</li><li>- Creates weekly CLS site report (4 Blocker).</li><li>- Management of the Site Training Budget; people (VTF &amp; Trainers&nbsp;</li><li>utilization), facilities and equipment. Drive hiring and sourcing.</li><li>Establish and execute CLS strategies to address program challenges</li><li>- Proactively engages and manages the operating-center service delivery&nbsp;</li><li>relationship.</li><li>- Proactively seeks to improve Training Delivery for the site via content,&nbsp;</li><li>context &amp; curriculum analysis. Uses other acceptable&nbsp;</li><li>ISD/Improvement Methodologies as applicable.</li><li>- Demonstrate business acumen to analyze and design solutions that&nbsp;</li><li>address performance challenges</li><li>- Assess if need of new technology or methodology is needed to&nbsp;</li><li>enhance performance and support for new hires.</li><li>- Maintain and understand the pulse of the Program/Site&nbsp;</li><li>- Articulate drivers and root causes enabling design of initiatives,&nbsp;</li><li>working with Site Leadership and other business units.</li><li>- Formulate initiatives to improve retention, satisfaction and&nbsp;</li><li>engagement</li><li>- Forecast CLS talent needs and develop human capital management&nbsp;</li><li>solutions answering both current and future needs</li><li>- Partners with stakeholders to support revenue growth and demands&nbsp;</li><li>for the operating center.</li><li>- Represents CLS in all relevant strategic and tactical forums; internal &amp;&nbsp;</li><li>external for the operating center.</li><li>- Partners with Service Delivery and Quality to determine needs and&nbsp;</li><li>gaps within the operating site.</li><li>- Conducts &amp; leads detailed gaps &amp; needs analysis and post-training&nbsp;</li><li>assessment initiatives for the program.</li><li>- Lead special projects or new business developments that require&nbsp;</li><li>specialized training attention.</li><li>- Analyze and correlate Daily Training Pulse and Training Reaction&nbsp;</li><li>Quotient results with Echo Survey, Attrition Trend, and New Hire&nbsp;</li><li>Performance to enable formulation of initiatives to address employee&nbsp;</li><li>retention and performance issues.</li><li>- Lead/ participate in CLS Geo-wide projects targeting process&nbsp;</li><li>improvements, innovations, department governance.</li></ul><br>Qualifications<br><ul><li>College Degree (Masters/MBA is a plus)</li><li>Minimum of 7 years BPO experience with at least 4-5 years of managing Training and&nbsp;</li><li>Development business unit.</li><li>Demonstrated ability to use MS Office applications: Excel, Power Point, Word, and Outlook</li><li>Excellent written and oral communication skills</li><li>Excellent ability to build networks within and across functions through proactive&nbsp;</li><li>communication.</li><li>Ability to maintain a high degree of confidentiality and professionalism is critical</li><li>Strong work ethic, integrity, flexibility, diversity, customer service orientation,&nbsp;</li><li>leadership/coaching skills and team building abilities are essential</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Responsibilities</strong></p><p>Credit Assessment and Risk Management: Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups. Review and approve credit applications, ensuring they meet the hotel s credit policy. Analyze customer financial history and determine appropriate credit limits for each account. Regularly monitor and assess accounts to identify and mitigate potential credit risks. Accounts Receivable Management: Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time. Follow up on outstanding accounts and overdue payments to ensure timely resolution. Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt. Ensure that all payments are posted correctly and accurately in the hotel s financial systems. Credit Policy Enforcement: Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders. Monitor and enforce the hotel s credit terms, ensuring that clients credit limits and payment terms are respected. Approve or decline requests for extended credit or credit extensions in line with hotel policy. Collections and Dispute Resolution: Lead and manage the collections process, working with customers to ensure timely and full payment. Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies. Negotiate payment arrangements with clients who may be facing financial difficulties. Work with the legal department or external collections agencies when necessary to recover overdue payments. Reporting and Financial Analysis: Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management. Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process. Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported. Team Leadership and Supervision: Supervise and train the accounts receivable and credit team to ensure efficient operations. Provide guidance on credit management best practices, improving team performance and reducing errors. Foster a collaborative and effective working environment within the credit and finance departments. Internal and External Coordination: Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing. Work closely with the finance department to ensure proper cash flow management and adherence to budgets. Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues. Compliance and Documentation: Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management. Maintain accurate records of all credit agreements, transactions, and payment history. Ensure proper filing and documentation of all credit-related documents for auditing purposes.</p><p><strong>Additional Responsibilities:</strong></p><p>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p><strong>People &amp; Culture</strong></p><p>Employee Relations Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. Work alongside with the People &amp; Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist. Recruitment Hire new Heartists in conjunction with the People &amp; Culture Leader through INES. Use the interview guides provided and Talent Meter to gain further information on any potential candidate. Employee Engagement and Communications Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company s success. This will include working on the Employee Engagement Survey (EES) and People &amp; Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year. Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture. Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People &amp; Culture leader as well as Hotel Manager/General Manager. Learning &amp; Talent Development &amp; Performance Management Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard. Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training. Ensure Departments have adequate Departmental trainers, and these are well utilised. For all supervisory positions have a transparent development programme in place in conjunction with the Talent &amp; Culture leader as well as Learning &amp; Development. Development of direct reports to give them ongoing feedback and development. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. Performs additional duties as directed by supervisors. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. Is fully conversant with all health and safety, fire and emergency procedures. Maintains a high standard of personal hygiene, dress, uniform, and body language. Is polite and professional in any situation where the image or regulation of the hotel is represented. Attends meetings and training as required by supervisors. Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law. Interacts with guests actively soliciting feedback.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience/Certificates/Education</strong></p><p>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry. Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus. Skills &amp; Attributes: o Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms). o Strong Microsoft Excel skills for data analysis, reporting, and financial tracking. o Strong ability to analyze financial data, assess credit risks, and make informed decisions. o Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes. o Ability to manage financial records and ensure accuracy in all credit-related activities. o Ability to resolve issues related to billing, collections, and disputes effectively. o Experience in supervising and guiding a team to meet departmental objectives.</p><p><strong>Additional Information</strong></p><p>Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity &amp; Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Customer Relations Service Manager </b></p><br><p><b>Egypt </b></p><br><p><b>Full time </b></p><br><p><b>40 hours per week </b></p><br><p><b>We make Heath Happen:</b></p><br><p><b>Job Purpose</b></p><br><ul><li>Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities.</li><li>Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums.</li><li>Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness.</li><li>Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review.</li><li>Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes.</li><li>Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders.</li><li>Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.</li><li>Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations.</li><li>Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training &amp; Competency requirements.</li><li>Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance.</li><li>Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence.</li><li>Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence.</li></ul><p><b>How you’ll help us make health happen:</b></p><br><p><b>Deliver the agreed customer service experience through:&nbsp;&nbsp;</b></p><br><ul><li>Coaching,&nbsp;developing&nbsp;and leading a highly skilled team&nbsp;&nbsp;</li></ul><ul><li>Managing absences to the agreed standard&nbsp;&nbsp;</li></ul><ul><li>Dealing with any performance issues&nbsp;&nbsp;</li></ul><ul><li>Complete regular 121s with all team members&nbsp;&nbsp;</li></ul><ul><li>Managing team performance and ensuring the agreed service experience&nbsp;&nbsp;</li></ul><ul><li>Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling&nbsp;</li></ul><ul><li>Ensure that resources are managed in line with the workforce plan&nbsp;&nbsp;</li></ul><ul><li>Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment&nbsp;&nbsp;</li></ul><ul><li>Hold regular team meetings to ensure&nbsp;good quality&nbsp;two way&nbsp;communication&nbsp;&nbsp;</li></ul><ul><li>Support recruitment as&nbsp;required&nbsp;&nbsp;</li></ul><ul><li>Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style)&nbsp;&nbsp;</li></ul><ul><li>Accountable for the resolution of customer related issues that are&nbsp;identified&nbsp;by your team. Responsible for identifying&nbsp;/&nbsp;removing any barriers that&nbsp;impacts&nbsp;the delivery of outstanding customer satisfaction&nbsp;&nbsp;</li></ul><ul><li>Ensures&nbsp;high levels&nbsp;of employee engagement, measured through&nbsp;People Pulse&nbsp;(Glint&nbsp;Survey) scores. Understands,&nbsp;acts&nbsp;and shares&nbsp;survey&nbsp;results with the team, building relevant actions plans for improvement.&nbsp;&nbsp;</li></ul><ul><li>Ensure there are&nbsp;high levels&nbsp;of team working and that the team is aligned and engaged with Bupa’s purpose and goals&nbsp;&nbsp;</li></ul><ul><li>Being a role model for the team&nbsp;demonstrating&nbsp;outstanding personal behaviours and performance. Being an ambassador for the function&nbsp;&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities for improving the customer experience.&nbsp;&nbsp;</li></ul><ul><li>Adherence to required regulatory guidelines and specifically&nbsp;FRA&nbsp;regulations&nbsp;&nbsp;</li></ul><ul><li>Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global&nbsp;</li></ul><ul><li>Ensure the team is following&nbsp;the complaints process and&nbsp;is&nbsp;resolving&nbsp;the cases&nbsp;satisfactorily and&nbsp;in accordance with&nbsp;FRA,&nbsp;FCA&nbsp; FSC&nbsp;and TCF principles or equivalent for other countries&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities&nbsp;from the unhappy customers and other stakeholders&nbsp;for improving the customer experience.&nbsp;</li></ul><p><b><i>Role specific accountabilities</i></b>&nbsp;</p><br><ul><li>This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities .</li><li>Accountable for design, delivery &amp; adherence to Global regulatory complaints processes and frameworks&nbsp;&nbsp;</li></ul><ul><li>To&nbsp;represent&nbsp;and make decisions on behalf of the&nbsp;Chairman, Chief Executive, General Manager, Directors and Heads of&nbsp;Departments in the case of correspondence and escalated complaints from customers, providers, group&nbsp;secretaries&nbsp;and brokers&nbsp;</li></ul><ul><li>Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes&nbsp;</li></ul><ul><li>Identify&nbsp;operational Risks and implement mitigating controls, with&nbsp;appropriate risk&nbsp;escalation where necessary to ensure adherence to&nbsp;appropriate&nbsp;FRA&nbsp;and other regional regulatory requirements&nbsp;</li></ul><ul><li>Review and contest (where&nbsp;appropriate)&nbsp;FRA&nbsp;decisions, and incorporate learning outcomes into process improvements, act as Bupa&nbsp;Global’s&nbsp;focal point with the relevant regulators .&nbsp;&nbsp;&nbsp;</li></ul><ul><li>To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa’s values and best practice in complaint handling.&nbsp;</li></ul><ul><li>Management of reporting in relation to complaints for the Regulators,&nbsp;Compliance&nbsp;and wider business.&nbsp;</li></ul><p><b>Key Skills / Qualifications needed for this role:</b></p><br><p>As this is a regulated role within BEI , the following skills are required :</p><br><ul><li>Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes.</li></ul><ul><li>Strong performance management and mentoring capabilities.</li></ul><ul><li>Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements.</li><li>Proven experience in talent management, succession planning, coaching, and performance development.</li><li>Experience in managing teams while fostering an inclusive and collaborative working environment.</li><li>Experience leading organizational change, transformation initiatives, and the implementation of new operating models.</li><li>Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders</li><li>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.&nbsp;</li><li>Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs</li><li>Relevant qualification in complaint handling environment or regulated role or related studies is preferred&nbsp;&nbsp;</li><li>Experience producing management reports, dashboards, and performance metrics.</li><li>Proficiency in identifying trends and recommending service improvements.</li><li>strong Stakeholder and customer relationship management skills</li><li>Strong decision-making, negotiation, and conflict-resolution abilities<br>Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans.</li><li>Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management.</li><li>Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations.</li><li>Ability to translate regulatory requirements into operational processes, controls, and team objectives.</li></ul><p>&nbsp;<b>Why Bupa?</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Delivery and Operations<p>Locations:</p><br>Egypt - Cairo </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Managed Services<br><b>Management Level</b><br>Manager<br><b>Job Description &amp; Summary</b><br>The Manager is responsible for managing day-to-day accounting delivery for assigned clients or entities within a finance delivery environment. The role ensures that finance activities are delivered accurately, on time, and in line with applicable accounting standards, agreed service levels, client policies, and internal controls.<br>This position combines strong accounting knowledge with hands-on people leadership, client coordination, issue resolution, and continuous improvement. The Manager works closely with senior delivery leadership and client finance stakeholders to maintain service quality, strengthen process discipline, and support scalable delivery across General Ledger, Record-to-Report, Accounts Payable, Order-to-Cash, FP&amp;A support, and close/reporting activities.<br><b><b>About PwC ETIC - Egypt Technology and Innovation Centre </b></b><br>PwC opened a new Technology &amp; Innovation Center in Cairo that delivers high quality technology solutions to consulting Clients across the globe. The Centre provides a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP &amp; Oracle, to Cybersecurity, Data Analytics, Custom Development and Cloud services utilising AWS, Azure and Google, as well as expanding our existing Managed Services capabilities. <br>The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture.<br><b><b>Corporate Culture &amp; Working Environment: </b></b><br>Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table. <br>As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events.<br>Key Responsibilities<br>• Manage accounting delivery for assigned clients, entities, or process towers, covering GL, R2R, AP, O2C, FP&amp;A support, and month-end, quarter-end, and year-end close activities.<br>• Coordinate the preparation and review of reporting packs for statutory and management reporting, ensuring completeness, accuracy, and alignment with client timelines.<br>• Monitor service delivery performance against agreed service levels, quality expectations, compliance requirements, and issue-resolution timelines.<br>• Review journal entries, account reconciliations, accruals, prepayments, intercompany balances, variance explanations, and supporting schedules before senior-level approval where required.<br>• Apply IFRS, US GAAP, IPSAS, local statutory rules, and client accounting policies to routine and moderately complex accounting matters, escalating judgmental items appropriately.<br>• Act as an escalation point for delivery issues, process bottlenecks, unresolved exceptions, and client concerns, ensuring clear ownership and timely follow-up.<br>• Lead and coach team members, including planning workloads, setting priorities, reviewing outputs, supporting development, and contributing to performance management discussions.<br>• Partner with client controllers, finance managers, and process owners to explain close status, open items, balance sheet movements, process risks, and improvement actions.<br>• Drive standardization of process steps, templates, reconciliations, working papers, checklists, and reporting routines across assigned clients or entities.<br>• Identify and implement continuous improvement opportunities, including workflow simplification, automation candidates, root-cause elimination, and KPI-based performance tracking.<br>• Maintain process documentation, SOPs, control evidence, decision logs, and issue trackers to support governance, audit readiness, and knowledge continuity.<br>• Support internal, external, tax, and statutory audits by coordinating requested schedules, resolving queries, tracking findings, and helping remediate control gaps.<br>• Support transitions, onboarding, and stabilization for new entities or scope expansions through knowledge transfer, shadowing plans, cutover tracking, and readiness reviews.<br>• Collaborate with procurement, payroll, tax, treasury, IT, business, and transformation teams to resolve cross-functional dependencies affecting finance delivery.<br>• Track capacity, utilization, handover risks, and delivery economics for the assigned team, raising resource or scalability concerns with senior management.<br>Qualifications:<br>• Bachelor's degree in Accounting, Finance, Business, or a related field; CPA, ACCA, CMA, or equivalent qualification is preferred.<br>• 8-12 years of progressive accounting or finance experience, including meaningful exposure to shared services, BPO, professional services, or multinational environments.<br>• Experience leading small to mid-sized teams and coordinating work across multiple clients, entities, countries, or process areas.<br>• Strong working knowledge of financial close, reconciliations, balance sheet governance, management reporting, and statutory reporting support.<br>• Good knowledge of IFRS and/or US GAAP, with the ability to research, interpret, and apply client policies to practical accounting scenarios.<br>• Hands-on experience with ERP systems such as SAP, Oracle, Microsoft Dynamics/AX, or similar platforms.<br>• Advanced Excel capability and practical experience with reporting, workflow, BI, or automation tools is an advantage.<br>• Experience gained within a Big Four or other reputable audit/advisory firm is highly desirable and will be considered a strong plus, particularly where it includes exposure to financial reporting, statutory audits, internal controls, and multi-entity environments.<br><strong><br>• German language proficiency is a plus.</strong><br>• Demonstrated ability to improve processes, strengthen controls, manage priorities, and communicate effectively with client and internal stakeholders.<br>Key Competencies<br>• Team leadership and coaching<br>• Client-service ownership<br>• Financial controllership discipline<br>• Issue management and escalation<br>• Delivery excellence mindset<br>• Process documentation and governance<br>• Analytical review and judgment<br>• Stakeholder communication<br>• Continuous improvement<br>• Adaptability in a regional delivery model<br><b>Suggested reporting line:</b> This role typically reports into the next senior level within Finance &amp; Accounting Delivery, adjusted based on client portfolio size and operating model.<br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Accounting Policies, Accounting Practices, Active Listening, Analytical Thinking, Balance Sheet Analysis, Budgetary Management, Cash Flow Analysis, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Financial Budgeting, Financial Close Process, Financial Data Mining, Financial Forecasting, Financial Management, Financial Policy, Financial Reporting, Financial Statement Analysis, Generating Financial Reports {+ 14 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Hitachi is transforming its business to focus on sustainable growth and profitability in digital and green sectors through its Social Innovation Business. This includes creating a customer-focused model, aligning global processes, and using common digital tools. By joining us, you will participate in the development of the values that make up the DNA of our structure: the recognition of people, team leadership and digital innovations. You will benefit from the full support of our teams of experts and consultants who are the driving force behind our successful development. In your role as an International Sales &amp; Business Development Manager for Egypt and North Africa , you take the responsibility of important Hitachi Rail Revenue Collection Systems (RCS) Customers in the area overseeing the development of all our RCS activities (for existing and new customers). You are based in Egypt and understand the transport ecosystem in major Egyptian cities e.g. Cairo and Alexandria. You are a commercially driven and strategically minded International Sales &amp; Business Development Manager who will expand RCS footprint in the mobility, ticketing, and revenue collection ecosystem. Your role focuses on driving international growth across public transport authorities, operators, and mobility service providers by delivering innovative ticketing and fare collection solutions. You will play a key role in our Customer Account Teams, identifying new market opportunities, building strategic partnerships, and managing high-value customer relationships, while contributing directly to order intake , revenue growth , and cash performance . Your business development actions are targeting mainly ticketing projects (metros/busses/tram...), Parking and road projects (free flow and standard Tolling) You must meet your objectives (order intake and quality of the OI). You will be responsible of prospecting, identifying and qualifying opportunities to build a pipeline over several years. Your prospecting actions will mainly target ticketing opportunities. You will be responsible for meeting the qualitative and quantitative targets set for you. Your main tasks will be to: Developing the Sales Portfolio with existing and new customers in the region for the whole RCS product portfolio Pre-sales activities: promoting the RCS solutions, identifying and qualifying the opportunities Being in full adherence with the internal standard and rules, and with the Bid department support, to produce, deliver, and negotiate RCS offers until contract signature To closely track your opportunity target in close collaboration with your partner network Internal commercial reporting Collect market information (needs, trends, competition, etc.) and share it with the Sales and Marketing Departments. Work in full collaboration with Hitachi SRS Segments and Markets</p><p><strong>Your Key Responsibilities:</strong></p><ul><li><strong>Business Development &amp; Sales Growth</strong> Drive international sales growth in mobility solutions, including automated fare collection (AFC), account-based ticketing (ABT), and digital payment systems .</li><li>Identify and develop new business opportunities with transport authorities, operators, integrators, and technology partners.</li><li>Build and expand a strong network within the mobility ecosystem , including regulators, payment providers, system integrators, and smart city stakeholders.</li><li>Analyze market trends such as Mobility-as-a-Service (MaaS) , contactless payments, and digital ticketing innovations to position solutions effectively.</li><li>Lead complex, multi-stakeholder sales cycles from opportunity creation through contract closure.</li><li><strong>Sales &amp; Account Management</strong> Manage and grow relationships with key accounts, including public transport authorities and major operators.</li><li>Develop account strategies focused on long-term partnerships, service expansion, and lifecycle revenue.</li><li>Act as a trusted advisor by understanding client needs in areas such as fare policy, revenue optimization, and passenger experience .</li><li>Ensure delivery alignment and customer satisfaction through close coordination with project and delivery teams.</li><li>Maintain a strong pipeline and ensure accurate forecasting aligned with business targets.</li><li><strong>Governance &amp; Cross-Functional Collaboration</strong> operates according to Hitachi s governance model, ensuring compliant and high-quality deal execution.</li><li>Adhere to all governance frameworks, policies, and approval processes across the commercial lifecycle.</li><li>Organize and lead governance and approval meetings for bids, partnerships, and strategic deals.</li><li>Collaborate closely with Bid Management, Finance, Legal, Engineering and Procurement to develop competitive, compliant, and financially robust proposals.</li><li>Ensure that contractual, financial, and risk considerations are fully addressed prior to deal closure.</li><li>Support structured decision-making and transparency in complex, high-value opportunities.</li><li><strong>Market Engagement &amp; Industry Presence</strong> Represent the company at leading mobility and transport industry events , such as trade shows, business forums, and customer days.</li><li>Engage with stakeholders at events related to public transport, smart cities, and digital payments .</li><li>Promote the organization s capabilities in ticketing, fare collection, and revenue management systems .</li><li>Leverage events to identify new opportunities, strengthen relationships, gather market intelligence and increase market visibility.</li><li><strong>Team Collaboration &amp; Performance Delivery</strong> Work in close partnership with your Customer Account Team and with all departments to build winning proposals.</li><li>Demonstrate full ownership and engagement in achieving order intake, revenue, and cash objectives .</li><li>Contribute to a high-performance, collaborative culture focused on delivering measurable business outcomes.</li><li>Collaborate with Sales Operation team to update the CRM</li><li>Collaborate with procurement and finance for proper procurement forecasting</li><li>Collaborate with the Segment and Regional management for business reviews and progress</li><li>Continuously improve sales approaches, leveraging insights from the market and internal best practices</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Graduated from Business or Engineering School</p><p>You have at least 10 years of experience in a complex environment and on highly critical projects.</p><p>Have worked with public transport authorities, operators and/or technology partners in Egypt and the countries under your responsibilities.</p><p>Proven experience in international sales and business development within mobility, transport, fare collection or payment systems</p><p>Proven track record of won deals and excellent understanding of the business culture in Egypt.</p><p>You have a good knowledge of the ticketing market (customers, competitors, partners).</p><p>You have significant experience in build &amp; run ticketing system projects, including system integration, software engineering, infrastructure, networks and security</p><p>You have proven abilities to negotiate and close deals. Credentials are essential.</p><p>You have a proven taste for customer contact, and your relational skills are qualities that we attribute to you.</p><p>You have proven track record in business development and deal closures leading to sales growth.</p><p>You have proven track record in managing complex bids and captures</p><p>You have the ability to operate effectively in a matrix and cross-functional environment .</p><p>You possess excellent communication skills</p><p>Languages: A perfect command of English is essential, Fluent Arabic (written/spoken), French is desirable.</p><p></p></section>

Job title: Manager, Customer Support Location: Cairo, Egypt<br>About noon We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. noon minutes is our fastest-growing business. We’re building hyper-local commerce from the ground up with dark stores, real-time ops and delivery in 15 minutes or less at scale. From groceries to tech, we get what people need to their door in minutes. Live across UAE, KSA, Egypt and Bahrain and growing fast.<br>noon’s mission: Every door, every day<br>What you'll do:Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.<br>Responsibilities:Manage 24x7 support operations across Email, Chat, and other digital channels. Ensure adherence to all TATs and SLAs to ensure smooth customer service operations. Drive adherence to SLAs and KPIs: CSAT, FRT, AHT, backlog, repeat contact rate, quality, and productivity. Ensure high-quality, empathetic, and timely customer interactions. Conduct audits, monitor CSAT feedback, and manage critical escalations. Partner with QA & Training teams for performance calibration and agent upskilling Identify and implement automation and self-serve opportunities (AI bots, templates, macros) to drive efficiency. Regularly review agent and team performance using performance management tools; identify development areas. Monitor interaction quality through random audits, CSAT surveys, and direct customer callbacks Establish and maintain SOPs and knowledge bases for process standardization. Ensure timely hiring, onboarding, and ramp-up of agents and team leads. Ensure workforce management adherence—manpower rostering, shift planning, breaks, and leave planning.. Deliver reports and insights (daily/weekly/monthly) to CS leadership with recommendations for process improvements. Represent Voice of Customer (VoC) to drive cross-functional CX improvements. Drive team engagement through R&R programs and regular skip-level connect. Resolve complaints within the defined SLA and maintain 24/7 team availability to address customer concerns promptly. Prepare detailed Root Cause Analyses (RCA) for unique or complex cases, driving necessary changes across the value chain to prevent recurrence. Compile and share daily, weekly, and monthly insights with senior management, highlighting trends, challenges, and improvements. Uphold company policies, regulatory requirements, and industry standards throughout all complaint resolution processes. Develop and manage a robust complaints resolution team consisting of skilled callers, critical problem-solvers, and high achievers. Continuously improve team productivity while maintaining high-quality service levels and customer satisfaction. Work closely with internal technology and product teams to drive innovative and impactful changes to enhance the overall customer experience.<br>What you'll need:We are seeking an outstanding early-career professional with a proven knack for problem-solving, demonstrated both in their personal and professional journey. The ideal candidate should exhibit structured thinking, the ability to synthesize information from diverse sources to achieve optimal outcomes, and a willingness to make decisions—whether grounded in logic or guided by intuition or combination of both when necessary. Below are the key skills and qualities we value in the candidate:<br>5-7 years of hands-on experience in BPO/Contact Center operations, preferably in e-commerce or telecom companies. Proven track record in managing high-volume, multi-channel support operations. Experience with tools like Zoho, Freshdesk (CRM), QA and analytics etc Solid skills in MIS reporting, SLA governance, and process compliance Excellent English communication (both written, oral) and stakeholder management skills. Strong analytical and crisis management capabilities. Ability to work collaboratively in a fast-paced, dynamic environment. High level of commitment, availability and accountability - non negotiable We prefer to hire someone who owns the failure and has courage to accept and work towards closure Courage to pin point problem and effectively communicate to the respective stakeholders, drive changes Meticulous attention to detail, with the ability to identify problems, perform deep dives to gather insights, and craft data-driven solutions. Solid project management skills and ability to create micro projects to achieve key objectives Meticulous planning, drive for execution, relentless pursuit and eagerness Excellent data analysis skills, including data extraction using SQL, data modeling, and documentation<br>Who will excel? We’re looking for people with high standards, who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original.noon is not for everyone; readiness to adapt, pivot, and learn is essential.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Agoda</strong></p><br><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&amp;nbsp;&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><br><p>&amp;nbsp;</p><br><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p><br><br><p>&amp;nbsp;</p><br><p><strong>Get To Know Our Team</strong></p><br><p>The Supply department is the B2B division within Agoda that connects with our external partners to ensure the supply of accommodations, flights, and activities. Within Supply, our account management teams work directly with hotel partners to drive mutual growth, strengthen relationships, and ensure Agoda remains the platform of choice for our supply partners across the region.</p><br><p><strong>The Opportunity</strong></p><br><p>As an Account Manager, you will be responsible for growing the coverage and quality of Agoda's supply network by remotely managing a portfolio of hotel partners in the mid-tail segment. This is a high-volume role focused on maximizing partner engagement, driving portfolio performance, and improving supply metrics at scale.</p><br><p><strong>What You'll Do</strong></p><br><p>You will own a portfolio of mid-tail hotel partners, serving as their primary point of contact and driving performance through proactive, data-driven account management — all delivered remotely.</p><br><ul><li>Own and manage a portfolio of 75–100 hotels within the mid-tail segment.</li><li>Build and maintain strong partner relationships remotely via calls, emails, and virtual meetings.</li><li>Drive improvements in key supply metrics (SHS, DS, Pvar, AV) by analyzing performance data and recommending actionable solutions.</li><li>Activate Agoda products and promotions for partners, track deal performance, and ensure outcomes are documented.</li><li>Use Agoda's digital tools (Avaya, HubSpot, SHS/DS Playbooks) for outreach, logging, and reporting.</li><li>Ensure at least 90% portfolio coverage each quarter, prioritizing underperforming properties for higher impact.</li><li>Participate in training to stay updated on new tools, processes, and best practices.</li><li>Act as the point of contact for partner escalations within your assigned portfolio.</li></ul><p><strong>Required Qualifications</strong></p><br><ul><li>Fluency in Turkish and English is required.</li><li>Minimum 4 years of experience in account management, business development, or a supply/e-commerce role.</li><li>Strong relationship management and negotiation skills, with a proven track record in B2B engagement.</li><li>Analytical mindset with experience using data to drive decisions and performance outcomes.</li><li>Comfortable with digital-first work, including remote portfolio management, call systems, and CRM tools.</li><li>Self-driven, organized, and able to manage a large portfolio independently.</li><li>Strong communication skills, with the ability to hold multiple meaningful partner conversations daily.</li><li>Adaptable and able to respond quickly to evolving workflows, tools, and business priorities.</li></ul><p><strong>Preferred Qualifications</strong></p><br><ul><li>Experience in the travel, hospitality, or OTA industry.</li><li>Familiarity with supply or e-commerce platforms and performance metrics.</li></ul><p>#Cairo #AccountManager #MEA #Supply #PartnerManagement #HotelPartners #B2B #OTA #Travel #Hospitality #Agoda #Turkish</p><br><p>&amp;nbsp;</p><br><p><span>&amp;nbsp;</span></p><br><p>&amp;nbsp;</p><br>&amp;nbsp;<span>Please review our Hiring Process Guidelines before your interview — click <span>here</span> to learn how interviewing at Agoda works.</span><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><strong>Discover more about working at Agoda</strong><ul><li>Agoda Careers&amp;nbsp;https://careersatagoda.com</li><li>Facebook&amp;nbsp;https://www.facebook.com/agodacareers/</li><li>LinkedIn&amp;nbsp;https://www.linkedin.com/company/agoda</li><li>YouTube&amp;nbsp;https://www.youtube.com/agodalife</li></ul><p>&amp;nbsp;</p><br><p><strong>Equal Opportunity Employer&amp;nbsp;</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We&amp;nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p><strong>Disclaimer</strong></p><br><p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p><br><br> </div>

Responsible for leading and managing the organization’s data engineering function, ensuring the development and delivery of scalable, reliable, and high-performing data platforms and pipelines aligned with business objectives. This role focuses on defining data engineering standards, practices, and frameworks to enable efficient data ingestion, transformation, integration, and processing across cloud and on-premises environments. The Data Engineering Manager leads and mentors data engineers, oversees engineering projects and delivery, and collaborates closely with data architecture, governance, analytics, and business teams to ensure data solutions are secure, governed, high-quality, and optimized for performance and scalability.<br>Data Architecture & Design:Develop and maintain a scalable, secure, and high-performance data architecture aligned with business needs. Ensure seamless data flow between systems, integrating structured and unstructured data sources. Define and implement best practices for data storage, processing, and security. Select and optimize data platforms, tools, and technologies for efficiency and cost-effectiveness.<br>Data Modeling:Design and implement data models (dimensional, relational, Data Vault, NoSQL) to support operational and analytical use cases. Ensure consistency, accuracy, and integrity of data models across the organization. Continuously refine models to improve performance and adaptability to evolving business requirements. Establish and enforce data modeling standards and governance.<br>Data Engineering and Pipeline Development:Build, optimize, and maintain automated ETL/ELT pipelines to process large-scale data. Troubleshoot, debug and upgrade existing ETL solutions. Enhance data infrastructure to support efficient storage, retrieval, and transformation. Implement automation to reduce manual processes and increase workflow efficiency. Ensure data pipelines are robust, scalable, and support real-time and batch processing. Identify data discrepancies and develop data metrics.<br>Innovation & Technology Adoption:Stay up to date with the latest trends in data architecture, engineering, and analytics to identify and implement innovative solutions. Research and integrate cutting-edge tools and platforms to enhance data management capabilities and streamline processes. Encourage a team culture focused on continuous improvement, supporting experimentation with new technologies and methodologies. Develop and execute a technology roadmap to ensure the team is using the best tools available to meet both current and future data needs.<br>Optimization & Performance Management:Define and enforce data governance policies, ensuring compliance with GDPR, and other regulations. Monitor and optimize database performance, query execution, and storage efficiency. Manage data quality, metadata, and lineage to ensure reliability and transparency. Implement proactive monitoring and alerting for data infrastructure health. Monitor performance and quality control plans to identify improvements.<br>Collaboration with Cross-Functional Teams:Work closely with data scientists, business analysts, and BI teams to understand data requirements and design solutions that enable advanced analytics, reporting, and decision-making. Act as a bridge between business units and IT, ensuring that data architecture and engineering solutions meet both technical and business needs. Lead efforts to optimize data workflows and processes across departments, driving efficiency and alignment in data operations.<br>Development of Employee’s Performance:Provides support for professional development of direct reports. Direct the hiring, or performance evaluation of the team and oversee their daily activities. Motivate, organize and encourage teamwork within the workforce to ensure targets are met or exceeded. Monitors Training Effectiveness Reports on Training Activities<br><br>Educational Requirements: Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or a related field. Advanced degrees provide deeper technical and strategic insights, enabling the professional to drive complex data solutions and innovations at the organizational level.<br>Special Certification or Training Required: Certified Data Management Professional (CDMP) – Preferred for expertise in data architecture and governance is preferred. Microsoft Certified: Azure Data Engineer Associate or AWS Certified Data Engineer Associate is preferred.<br>Required Industry Experience: 8+ years of experience in Data Architecture, Data Engineering, and Data Modeling with a proven track record of leading large-scale enterprise data initiatives. Expertise in designing, implementing, and optimizing complex data ecosystems in hybrid environments. Strong background in data governance, security, compliance, and risk management across enterprise systems. Hands-on experience managing data integration, migration, and transformation projects in a large-scale business setting. Technological Requirements: Deep expertise in architecting, optimizing, and managing both relational (e.g., Oracle, Postgre SQL) and NoSQL (e.g., Mongo DB, Cassandra) databases. Proven track record of designing and implementing scalable, enterprise-level Data Warehouse (DWH) architectures. Expert-level proficiency in writing and tuning complex SQL queries, stored procedures, functions, and triggers for high-performance data processing. Strong expertise in data modeling techniques (conceptual, logical, physical, dimensional, and semantic models). Deep understanding of data integration patterns, streaming data platforms, and event-driven architectures, and quality frameworks. Proficiency with cloud data platforms (AWS, Azure, GCP) and modern ecosystem tools (Databricks, Snowflake, Big Query, Synapse). Strong command of ETL/ELT frameworks, APIs, and microservices for data delivery. Proven expertise in architecting and managing data lakes and data warehouses for big data environments.<br>Language Requirements: Fluent in English.

Location: Egypt – Remote Employment: Full-time Experience: Minimum 4 years of relevant project management experience Working Hours: 3:00 am – 11:00 am Egypt time / 10:00 am – 6:00 pm Sydney time<br>Overview We are looking for an experienced, highly organised and proactive Web Development Project Manager to join our growing team. This role is ideal for someone who thrives in a fast-paced digital environment, enjoys bringing structure to complex workflows and knows how to keep multiple projects, people and deadlines moving at the same time. You will be responsible for coordinating projects across different teams, monitoring progress, identifying potential delays and ensuring projects are completed accurately and on time. We are looking for someone who does more than simply update tasks. You should be comfortable taking ownership of projects from start to finish, following up with team members, solving problems and escalating risks before they become issues.<br>Please note: We are looking for candidates with web development project management experience — this is a priority for the role. Experience in a digital marketing agency is also highly preferred.<br><br>What You Will DoManage multiple projects simultaneously from planning through to completion. Develop clear project timelines, milestones, priorities and deliverables. Coordinate work across different teams, including design, development, marketing, content and other operational functions. Assign and monitor tasks and ensure team members understand their responsibilities and deadlines. Conduct regular project follow-ups and ensure outstanding tasks continue moving forward. Identify bottlenecks, dependencies and potential delays early and take action to resolve them. Maintain accurate and up-to-date project information within our project management systems. Monitor deadlines and ensure projects are delivered according to agreed timelines. Communicate project progress, risks, delays and required decisions clearly to management. Run project meetings and ensure actions, owners and deadlines are clearly documented. Follow up with team members on outstanding deliverables and hold stakeholders accountable for agreed deadlines. Work closely with management to prioritise projects and allocate resources effectively. Improve existing workflows, processes and project management systems. Develop and maintain project documentation, SOPs and reporting where required. Ensure completed work meets project requirements before projects are considered complete.<br>What We Require Minimum 4 years of professional website development project management experience. Demonstrated experience managing multiple projects and competing deadlines simultaneously. Strong experience working with cross-functional teams. Excellent organisational and time-management skills. Strong attention to detail and ability to maintain accurate project records. Excellent written and spoken English. Strong communication skills and confidence following up with team members and stakeholders. Ability to identify problems early and propose practical solutions rather than simply escalating issues. Strong sense of ownership and accountability. Technically fluent in dev workflows, including sprint planning, QA processes, and coordinating between design, development, and client teams. Comfortable working independently in a remote environment. Experience using project management platforms such as Monday.com, Asana, Click Up, Jira or similar. Strong working knowledge of Google Workspace, including Google Sheets, Docs and Drive.<br>Highly Regarded Experience working in a digital marketing agency, technology company or similar fast-paced digital environment. Experience managing website, digital marketing, SEO, paid advertising, design or development projects. Experience with Monday.com. Experience managing remote or internationally distributed teams. Experience developing processes, workflows and SOPs. Project management qualifications such as PMP, PRINCE2, Agile or Scrum certification.<br>What Success Looks Like You will be successful in this role if:Projects are delivered on time and important deadlines are rarely missed. Management has clear visibility over the status of every project. Team members know exactly what they are responsible for and when it is due. Delays and bottlenecks are identified before they become major problems. Project information is accurate and consistently maintained. You actively drive projects forward rather than waiting for others to provide updates. Processes become more organised and efficient as a result of your involvement.<br>The Person We're Looking For You don't need to be reminded to follow something up. If a deadline is approaching, you already know about it and are working with the relevant person to make sure it is delivered. You are comfortable asking questions, challenging unrealistic timelines and holding people accountable while maintaining positive working relationships. Most importantly, you have a strong ownership mentality. When a project is assigned to you, you take responsibility for moving it forward and ensuring nothing falls through the cracks.<br>Compensation: Up to 60 000 EGP depending on experience and assessment.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.<br>CORE WORK ACTIVITIES<br>Supporting Property Operations and Guest Relations Needs<br>• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.<br>• Communicates any variations to the established norms to the appropriate department in a timely manner.<br>• Sends copy of MOD report to all departments on a daily basis.<br>• Strives to improve service performance.<br>• Ensures compliance with all policies, standards and procedures.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Supporting Profitability Goals<br>• Understands and complies with loss prevention policies and procedures.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>Managing the Guest Experience<br>• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.<br>• Empowers employees to provide excellent customer service.<br>• Provides immediate assistance to guests as requested.<br>• Serves as a leader in displaying outstanding hospitality skills.<br>• Sets a positive example for guest relations.<br>• Responds to and handles guest problems and complaints.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Participates in the development and implementation of corrective action plans to improve guest satisfaction.<br>• Records guest issues in the guest response tracking system.<br>Assisting Human Resources Activities<br>• Participates as needed in the investigation of employee and guest accidents.<br>• Observes service behaviors of employees and providing feedback to individuals.<br>• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Ensures employees are cross-trained to support successfully daily operations.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.<br>• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Role We're hiring a Creative &amp; Design Manager to own AllCare's creative and design function across GTM.<br> This person will be responsible for setting the creative direction while managing the team, priorities, quality, and delivery across all marketing channels.<br> This is a hands-on leadership role for someone who combines strong creative judgment with the ability to manage and elevate a multidisciplinary design team.<br> You'll translate marketing strategy and briefs into compelling creative concepts, ensure a consistently high visual standard, and make sure the team is focused on the right work and delivering it effectively.<br> You'll directly manage our creative team, including design and 3D/motion resources, while partnering closely with Performance Marketing and web resources to ensure creative supports both the brand and measurable GTM goals.<br> What You'll Own Creative Team Leadership: Manage and develop a multidisciplinary creative team, providing direction, feedback, development, and day-to-day support.<br> Creative Direction: Own the visual direction of the AllCare brand across web, social media, campaigns, presentations, video, events, sales materials, and other GTM touchpoints.<br> Campaign Concepts: Translate marketing strategies, briefs, and business objectives into strong creative concepts and campaign directions.<br> Brand Quality &amp; Consistency: Maintain and evolve a cohesive visual identity while ensuring all creative work meets a consistently high standard.<br> Creative Review: Review, critique, and elevate the team's creative output, providing clear and actionable feedback from concept through final delivery.<br> Team Priorities &amp; Delivery: Manage workload, priorities, timelines, and project allocation across the creative team to ensure high-quality work is delivered on time.<br> Performance Creative: Partner closely with Performance Marketing on campaign concepts, creative testing, iteration, and performance-driven assets.<br> Web &amp; Landing Pages: Partner with web and development resources on website and landing-page creative, ensuring strong visual execution, clear messaging, and effective user experiences.<br> Cross-Functional Collaboration: Partner with marketing, content, sales, product, and leadership to understand business needs and translate them into effective creative.<br> Creative Operations: Build clear processes for briefs, feedback, approvals, prioritization, and delivery so the creative function can operate efficiently as demand grows.<br> Compensation &amp; Benefits: Competitive package of USD $1,800–$2,200 per month (including performance bonus) , commensurate with experience, portfolio, and demonstrated leadership.<br> Schedule: Monday–Friday, 9:00 AM – 5:00 PM PST Location: Remote (Egypt-based candidates only) US holiday calendar — you're off when your US-based team is off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).<br> Health benefits and paid time off.<br> What We're Looking For Above all: a strong creative leader who knows how to get great work out of a team.<br> We're looking for someone with exceptional visual judgment who can establish the creative direction, translate strategy into compelling concepts, and ensure the team consistently delivers at a high level.<br> Proven Experience: 6–8+ years of professional experience in brand, marketing, or visual design, including at least 2 years managing creative or design teams.<br> Creative Leadership: Demonstrated experience managing designers and multidisciplinary creative talent, including assigning work, setting priorities, reviewing output, and developing team members.<br> Exceptional Portfolio: A strong portfolio demonstrating sophisticated work across digital, web, brand campaigns, marketing creative, and presentation design.<br> Design Expertise: Expert proficiency in Figma and Adobe Creative Suite , with a strong understanding of modern design workflows and production.<br> Design Fundamentals: Exceptional typography, layout, composition, branding, and art-direction skills with a highly developed visual eye.<br> Concept Development: Ability to take marketing strategy, business objectives, or loosely defined briefs and turn them into clear creative concepts and visual direction.<br> Multidisciplinary Direction: Experience directing work across graphic design, web, motion graphics, video, animation, and 3D.<br> Performance Mindset: Understanding of how creative contributes to campaign performance, with experience partnering with growth or performance marketing teams on testing and iteration.<br> Project &amp; Priority Management: Strong ability to manage multiple projects, competing priorities, deadlines, and team capacity in a fast-moving environment.<br> Communication: Excellent written and verbal English, with the ability to clearly articulate creative decisions, give constructive feedback, and collaborate with stakeholders.<br> Nice to Have Experience leading creative for technology, healthcare, SaaS, AI, or other high-growth companies.<br> Experience managing an in-house creative or design team.<br> Experience creating for both B2B and consumer audiences.<br> Experience with paid social, performance marketing, and conversion-focused creative.<br> Strong understanding of web and landing-page design and conversion principles.<br> Experience directing motion design, video production, and 3D creative.<br> Experience working with US-based brands or marketing teams.<br> Startup or high-growth experience building creative processes and systems from the ground up.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b><span>Role: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Senior Marketing Manager - BEI<br>Location: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Egypt, Cairo (Hybrid working)</span></b></p><br><p><b><span>Full time 40 Hours </span></b></p><br><p>Bupa Egypt Insurance is a leading health insurer offering a range of premium health plans designed to meet the needs of individuals, families, and businesses in Egypt.</p><br><p>Bupa is dedicated to helping our members live longer, healthier, and happier lives by providing high-quality healthcare services and support.</p><br><p>We’re part of Bupa Global, an international healthcare company serving over 38 million customers worldwide. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.</p><br><p>Health insurance is at the core of our business in addition to which we provide healthcare through our health clinics, digital services, hospitals, dental centres and aged care facilities.</p><br><p>The breadth and depth of our experience give us greater insight into how health systems work in the markets in which we have a presence, enabling us to better meet the diverse needs of our customers.</p><br><p>Our key locations are Egypt, UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate health insurance businesses in Saudi Arabia (Bupa Arabia) and India (Niva Bupa).</p><br><p><b><span>We make health happen</span></b></p><br><p><b><span>The role</span></b></p><br><p>Bupa Egypt is a key growth market and strategic priority for Bupa Global, and this role is critical in enabling and leading the delivery of our ambitious growth plans.</p><br><p>You’ll develop and execute a world-class marketing strategy and operating model that can scale our customer base and maximise profitable commercial growth.</p><br><p>You’ll be responsible for the end-to-end consumer and brand strategy, ensuring the seamless development and execution of marketing initiatives, leading a high-performing marketing team, partnering closely with the leadership team, collaborating cross-functionally with internal and external stakeholders to establish clear standards and governance to deliver a strong return on marketing investment.</p><br><p>As a member of the Bupa Egypt Leadership Team, you’ll provide strategic recommendations to executive leadership based on market intelligence, customer insights and performance data and be accountable for marketing's contribution to revenue growth and business performance.</p><br><p>You’ll act as the senior marketing adviser to the Executive Leadership Team, and help shape commercial priorities, identify market expansion opportunities, and drive customer acquisition and growth strategies to support Bupa Egypt's long-term success.</p><br><p><b><span>How you’ll help us make health happen</span></b></p><br><ul><li>Own and lead an integrated marketing strategy across Paid, Owned, and Earned media</li><li>Lead the development of brand-led campaigns, content marketing, sponsorships, and partnerships</li><li>Ensure brand messaging and creative execution align with global and regional positioning while considering local market nuances</li><li>Effectively manage budget and P&amp;L, allocating budget across Paid, Owned, and Earned media channels</li><li>Act as key business partner to Head of Sales, creation of joint business plans, GTM and business outcomes, building credibility and impact with key commercial functions to ensure overall alignment and acceleration of growth across all segments.</li><li>Lead, motivate, and develop a team of marketers, ensuring a culture of creativity, innovation, and strategic thinking.</li><li>Lead and manage relationships with media agencies, creative agencies, PR firms, and content production teams</li><li>Drive brand performance through data-led insights, leveraging customer research, campaign performance data, and market trends.</li><li>Own and lead reporting on brand campaign performance, tracking key brand health metrics, audience engagement, and sentiment analysis. Provide regular insights to senior leadership on brand perception, share of voice, and campaign impact.</li><li>Work closely with Global Marketing, Digital, Sales, Compliance, Commercial and Product teams to ensure brand alignment and synergy across all customer touchpoints.</li><li>Partner with the Performance Marketing team to ensure a seamless balance between brand-building and conversion-focused activities.</li></ul><p><b><span>You</span></b></p><br><ul><li>Demonstrable experience at a senior level in B2B and B2C brand marketing, integrated campaigns, and non-acquisition marketing in a multinational or regional capacity is essential</li><li>Proven track record of marketing budgets more than c.£2M.</li><li>Experience in building a local marketing structure in an international business across advertising, events, PR, Social and Digital.</li><li>Strong understanding of Paid, Owned, and Earned media strategies, with experience in media planning and execution.</li><li>Excellent written and communication skills in English with the ability to present at executive leadership level and inspire a team.</li><li>Demonstrable hands-on experience with CRM and analytics platforms.</li><li>Good knowledge of MarTech solutions</li><li>Ability to analyse data from advertising campaigns to ensure conversion rate optimisations and returns on investment.</li><li>Experience in managing agencies for creative and media strategy, planning and buying.</li><li>Experience of managing a copy clearance process in a regulated industry; specific experience in healthcare, or insurance will be highly advantageous.</li><li>Advanced PC skills, including Acrobat, Excel, Word and PowerPoint is essential.</li><li>Strong collaboration skills working seamlessly with diverse teams globally.</li><li>Knowledge of International Private Medical Insurance is advantageous</li></ul><p>Time Type:</p><br>Full time<p>Job Area:</p><br>PR , Marketing &amp; Brand<p>Locations:</p><br>Egypt - Cairo </div>

<p><h4>JLL empowers you to shape a brighter way.</h4> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youu2019ve got deep experience in commercial real estate, skilled trades or technology, or youu2019re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p> <h4>About JLL</h4> <p>Weu2019re JLL, a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 108,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thatu2019s why weu2019re committed to our purpose to shape the future of real estate for a better world. Weu2019re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.</p> <p>Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and weu2019re honored to be recognized with awards for our success by organizations both globally and locally.</p> <p>Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where weu2019re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together.</p> <p>If this job description resonates with you, we encourage you to apply even if you donu2019t meet all the requirements below. Weu2019re interested in getting to know you and what you bring to the table!</p> <h4>Role purpose:</h4> <p>We are currently looking for an assistant cost manager / quantity surveyor (MEP and infrastructure works).</p> <h4>What this job involves</h4> <ul> <li>Undertaking cost management / quantity surveying skills and knowledge regarding pre-contract and post-contract consultancy services.</li> <li>Excellent take-off skills required, from both an accuracy and speed perspective.</li> <li>Preparation of budget / pre-contract cost estimates and various stagesu2019 cost plans as required.</li> <li>Preparation and formulation of bills of quantities as per the standard formats.</li> <li>Preparation of pre-tender cost estimates.</li> <li>Preparation of tender evaluation reports.</li> <li>Reviewing and negotiating prices with contractors.</li> <li>Reviewing payment valuations.</li> <li>Managing the projectu2019s change control of all additional works as required.</li> <li>Participating in the cost reporting process of the project and preparing budgets vs actual cost reconciliation reports.</li> <li>Preparing and reviewing measurement tasks as required using CostX or equivalent software tools.</li> <li>Preparing cash flow forecasts for the project in all stages.</li> <li>Attending commercial meetings as required with all the stakeholders of the project.</li> <li>Preparing final accounts and contributing to contractorsu2019 negotiations and agreements.</li> <li>Represent the company in a professional and diligent manner.</li> </ul> <h4>Desired skills and experience for this role</h4> <ul> <li>Hardworking, proactive individual with a strong desire to learn and progress with an eye for detail and a passion for high standards.</li> <li>3-5 years of experience in the real estate sector.</li> <li>Excellent pre and post contract technical cost and commercial management skills.</li> <li>Articulate in written and oral communication.</li> <li>Excellent prioritization and self-management skills and ability to work in a high-pressure environment.</li> </ul> <h4>Key competencies</h4> <ul> <li>Strong knowledge and track record in the application of IT based solutions.</li> <li>Software skills required in AutoCAD and Microsoft Office.</li> <li>Software skills in cost estimation and quantity surveying software like CostX, Plan Swift, Bluebeam or Candy would be advantageous.</li> <li>Degree in related subject (BSc Quantity Surveying, Construction Management, Civil, Architectural, Electrical, Mechanical or equivalent).</li> <li>Experience preferably in construction, fit-out and/or renovation projects.</li> <li>Experience preferably in the Middle East but not essential.</li> </ul> <h4>What you can expect from us</h4> <p>We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.</p> <p>Our total rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.</p> <p>We canu2019t wait to see where your ambitions take you at JLL. Apply today!</p> <h4>Location:</h4> <p>On-site u2013 Cairo, Egypt</p> <p>If this job description resonates with you, we encourage you to apply even if you donu2019t meet all of the requirements. Weu2019re interested in getting to know you and what you bring to the table!</p> <p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p></p><p></p>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>We are seeking a dynamic and visionary F&B Marketing Manager to join our organization in Cairo, Egypt. This is a business-driving role with direct impact on food and beverage revenue and profitability. You will take full responsibility for marketing and branding all F&B outlets, ensuring strong market positioning, sustained occupancy, and revenue growth. As a key strategic leader, you will have the mandate to influence decision-making across product development, pricing, promotions, events, and brand positioning. This role offers an exciting opportunity to build and elevate a compelling F&B brand while collaborating closely with operations teams and external partners.</p> <p><strong>Responsibilities include:</strong></p> <ul> <li>Develop and execute comprehensive marketing strategies for all F&B outlets, defining the unique positioning and role of each concept within the portfolio</li> <li>Create and manage 360-degree campaigns across online and offline channels, including social media, PR, influencer partnerships, events, brand collaborations, and traditional advertising</li> <li>Drive occupancy and revenue through strategic promotional activities, traffic generation, and seasonal campaign planning (holidays, special events, themed brunches)</li> <li>Collaborate on pricing strategies, conversion optimization, and revenue management initiatives with F&B leadership</li> <li>Produce compelling content and storytelling that builds a strong, cohesive F&B brand identity and communicates the emotional experience of each outlet</li> <li>Monitor campaign performance, traffic metrics, paid online activities, and ROI; translate data insights into actionable business decisions</li> <li>Work collaboratively with F&B management and culinary teams to influence menu storytelling, guest experience, and operational offerings</li> <li>Manage relationships with external agencies, freelancers, and vendors to ensure quality execution and cost efficiency</li> <li>Stay informed on gastronomy trends, local market dynamics, and competitive positioning within Cairo's F&B landscape</li> <li>Support the development of brand guidelines, collateral materials, and visual assets that reflect premium positioning and local market preferences</li> </ul> <h4>Qualifications</h4> <ul> <li>Proven experience in F&B marketing, ideally from a luxury hotel, premium restaurant group, or lifestyle marketing agency</li> <li>Demonstrated expertise in developing and executing marketing strategies with measurable business impact on revenue and occupancy</li> <li>Strong hands-on experience creating engaging content, managing campaigns, and building brand narratives</li> <li>Proficiency in digital marketing channels including social media management, online advertising, and analytics platforms</li> <li>Excellent analytical skills with the ability to monitor performance metrics, interpret data, and optimize campaigns based on insights</li> <li>Experience managing budgets, vendor relationships, and cross-functional teams</li> <li>Solid understanding of the F&B industry, dining experiences, and the ability to translate culinary concepts into compelling marketing messages</li> <li>Familiarity with gastronomy trends and the luxury/premium market segment</li> <li>Fluent, professional-level English communication skills (written and verbal)</li> <li>Fluent Arabic language proficiency</li> <li>Strong organizational and project management skills with the ability to manage multiple initiatives simultaneously</li> <li>Collaborative mindset with excellent interpersonal skills and the ability to work effectively with diverse teams</li> <li>Creative thinking and innovative approach to problem-solving and campaign development</li> <li>Flexibility and adaptability in a fast-paced, dynamic environment</li> <li>Knowledge of the Egyptian F&B market, local consumer behavior, and regional media landscape (preferred)</li> <li>Experience with event marketing and experiential activations (preferred)</li> </ul> <h4>Additional information</h4> <p><strong>Hotel overview:</strong><br> Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.<br> The spectacular reception leads the way to 540 elegantly designed rooms, suites, restaurants, bars and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.</p> <p><strong>Physical aspects of position (include but are not limited to):</strong><br> Constant standing and walking throughout shift.<br> Occasional ascending or descending stairs and ramps.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Support the development management function by coordinating and driving projects through the various stages of the development lifecycle, under the guidance of the Senior Development Manager. The role is responsible for ensuring effective planning, stakeholder coordination, and alignment of project objectives, while supporting the successful delivery of projects through to practical completion. The position plays a key role in managing project timelines, monitoring financial and commercial performance, facilitating cross-functional collaboration, and ensuring development activities are executed in line with the project vision, business objectives, and approved strategies.</p> <h4>What you will do</h4> <ul> <li>Support the management of development projects from feasibility through design, construction, handover, and project closeout stages.</li> <li>Monitor project business cases, development briefs, budgets, timelines, risks, opportunities, and key performance indicators to ensure alignment with project objectives.</li> <li>Coordinate the preparation of feasibility studies, financial appraisals, project budgets, and stakeholder approvals in line with company policies and procedures.</li> <li>Work closely with design teams and consultants to develop project briefs, manage design deliverables, secure approvals, and ensure compliance with quality, cost, and timeline requirements.</li> <li>Collaborate with project management and delivery teams during pre-construction and construction phases to support procurement, contractor selection, project execution, and site progress monitoring.</li> <li>Monitor project costs, cash flows, schedules, and commercial performance to ensure compliance with approved business cases and development targets.</li> <li>Coordinate with finance, investment analytics, commercial, sales, leasing, marketing, and operations teams to support project feasibility, revenue strategies, funding requirements, and operational readiness.</li> <li>Support contract administration, procurement activities, change management, reporting, and stakeholder communications throughout the project lifecycle.</li> <li>Participate in project handover activities, final inspections, closeout processes, and lessons learned reviews to ensure successful project delivery.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>6-10+ years of experience in real estate development, project management, development management, or a related field, with at least 2 years within a real estate development company.</li> <li>Proven experience supporting projects across feasibility, design, construction, and handover stages.</li> <li>Strong understanding of project financials, budgeting, feasibility studies, project planning, and development processes.</li> <li>Experience coordinating with multiple stakeholders, including design, project management, sales, leasing, finance, marketing, and operations teams.</li> <li>Strong organizational and time management skills, with the ability to manage multiple priorities and work under pressure.</li> <li>Excellent communication, coordination, and stakeholder management skills.</li> <li>Proficiency in Microsoft Office applications and AutoCAD.</li> <li>Strong analytical, problem-solving, and reporting capabilities.</li> </ul> <h4>What equips you for the role</h4> <ul> <li>Bachelor’s degree in Architecture, Civil Engineering, Construction Engineering, or a related discipline.</li> <li>Experience within mixed-use, residential, commercial, or large-scale real estate developments is preferred.</li> <li>Fluency in both Arabic and English, written and spoken.</li> <li>Strong understanding of the real estate development lifecycle and project delivery processes.</li> <li>Self-motivated with strong leadership, organizational, and communication capabilities.</li> <li>High level of professionalism, integrity, and commitment to company values and ethical standards.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>