Information Systems Jobs in Egypt

<ul><li><p>&nbsp;Plan shipments based on product availability and customer requests</p></li><li><p>&nbsp;Track orders to ensure timely deliveries</p></li><li><p>&nbsp;Prepare shipping documents (like invoices, purchase orders and bills of lading)</p></li><li><p>&nbsp;Coordinate our supply chain procedures to maximize quality of delivery</p></li><li><p>&nbsp;Schedule shifts for our drivers and warehouse staff</p></li><li><p>&nbsp;Maintain updated records of orders, suppliers and customers</p></li><li><p>&nbsp;Oversee the levels of our warehouse stock and place orders as needed</p></li><li><p>&nbsp;Provide information to customers about the status of their orders</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>&nbsp;Work experience as a Logistics Administrator, Warehouse Administrator or similar role</p></li><li><p>&nbsp;Knowledge of logistics software or transport management systems</p></li><li><p>&nbsp;Basic accounting knowledge</p></li><li><p>&nbsp;Excellent organizational and time-management skills</p></li><li><p>&nbsp;Good communication skills</p></li><li><p>&nbsp;BSc in Supply chain management, Logistics or relevant field</p></li></ul><p></p>

<p>SPOTless Dental Clinic is seeking a professional, organized, and customer-oriented Senior Receptionist to oversee front desk operations, manage patient appointments, and ensure an exceptional patient experience.</p><p>&nbsp;</p><h3>Key Responsibilities</h3><ul><li>Welcome and assist patients in a professional manner.</li><li>Schedule, confirm, reschedule, and follow up on appointments.</li><li>Handle inquiries through calls, WhatsApp, social media, and other communication channels.</li><li>Manage patient records, medical histories, and clinic systems accurately.</li><li>Coordinate doctor assignments and organize daily schedules.</li><li>Prepare invoices, process payments, and maintain billing records.</li><li>Record and update patient information for follow-up and marketing purposes.</li><li>Collaborate with doctors and internal teams to ensure smooth clinic operations.</li><li>Resolve patient concerns and complaints professionally.</li><li>Maintain a clean, organized, and professional reception area.</li><li>Support all daily secretary and administrative tasks.</li><li>Convert inquiries into bookings and support upselling of clinic services.<br>&nbsp;</li></ul>

<p style=\"text-align:left\"><b>Job Location</b></p>Cairo<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Description</b></p><div><p><span><span>Are you interested in a Supply Chain career in P&G?</span></span><span><span> </span></span><br /><span><span> </span></span><br /><span><span>The Supply Chain Analyst has the analytical overview of the import lanes into Europe. The analyst will use global standard<span> </span><u>work processes</u><span> </span>and<span> </span><u>solutions</u><span> </span>for the activation of cross-customs border lanes, zooming in into the logistic aspects of such a lane to support the configuration of the relevant systems and sourcing the relevant services for the lane. </span></span><span><span> </span></span></p><p><span><span>In addition, the analyst will use the available sources of information and systems to understand Service parameters, carrier performance, carrier contract adherence, supporting the I Trade Governance team to pro-actively address potential related issues that would impact the business results. He/ she will assist the Lane Managers on report analysis, issue resolutions, and auditing processes.</span></span><span><span> </span></span><br /><span><span> </span></span><br /><span><span>If this sounds exciting to you, read on!</span></span><span><span> </span></span><br /><span><span><i> </i></span></span></p><p><span><b><u><span>How Success Looks Like</span></u></b></span><span><span> </span></span><br /><span><span> </span></span><br /><span><span>Success in the role will require you to help drive business results in the region by combining supply chain knowledge, strong compliance mindset, problem solving, analytical thinking, and good communication & collaboration skills to support in delivering Service, Cash & Cost targets.</span></span><span><span> </span></span><br /><span><span> </span></span></p><p><b>WHAT YOU WILL BE DOING?</b></p><p><b>Responsibilities</b></p><ul><li><p><span>Execute the supply planning process of inventory planning, requirements planning, production planning, and material planning</span></p></li><li><p><span>Develop and maintain finished goods inventory targets by SKU based on service level objectives, forecast error, and replenishment lead times</span></p></li><li><p><span>Deliver KPIs such as customer fill rate, Inventories and cost targets</span></p></li><li><p><span>Key interface between Stock replenishment, operations, and logistics</span></p></li><li><p><span>Identify, resolve and escalate supply chain situation/risk like manufacturing performance, material shortage or demand surge</span></p></li><li><p><span>Manage projects that impact the supply chain, such as new product launches or capacity expansions</span></p></li><li><p><span>Participate in cross-functional teams to develop and implement continuous improvement initiatives</span></p></li></ul></div><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Qualifications</b></p><p><b>What makes you the right fit:</b></p><ul><li><p>Bachelor’s degree holder with max. 0-3 years of relevant experience – <u><b>Excluding Engineering, Actuarial Sciences, Computer Science, Data Science, Mathematics (Statistics & Data Analysis)</b></u></p></li><li><p>Legally eligible to work in Egypt</p></li><li><p>Good analytical and problem-solving skills.</p></li><li><p>Having Highly developed interpersonal skills like communication and presentation skills.</p></li><li><p><span>Proficiency with Microsoft office tool suite (Excel, Word and Power point)</span></p></li><li><p><span>Must Demonstrate ability to communicate professionally in English, both written and orally, to wide variety of audiences</span></p></li><li><p><span>Effective working in a matrix organization and multi-level stakeholder management</span></p></li><li><p><span>Excellent problem-solving and analytical skills – and able to understand and interpret data.</span></p></li><li><p>Having programming/IT basic Knowledge</p></li><li><p>Having Supply chain knowledge.</p></li></ul><p></p><p><b><span>ABOUT US</span></b></p><p><span>We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Neurobion, Sangobion, Vicks, Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.</span></p><p><span> </span></p><p><span>Visit <a href=\"http://www.pg.com/\" target=\"_blank\">http://www.pg.com</a> to know more.</span></p><p><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Schedule</b></p>Full time<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Number</b></p>R000156324<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Segmentation</b></p>Entry Level

Position Overview The Accountant is responsible for maintaining accurate and up-to-date financial records and supporting the financial management of construction projects. The role involves recording and monitoring financial transactions, project cost tracking, job costing, progress billing, accounts payable and receivable, payroll, and fixed asset accounting. The Accountant ensures compliance with accounting standards, tax and regulatory requirements, and company policies while providing timely and accurate financial information to support management decision-making and project cost control. Key Responsibilities Financial Accounting & Record Keeping Maintain accurate and up-to-date financial records of company transactions, including purchases, sales, receipts, payments, and journal entries, in accordance with applicable accounting standards and company procedures. Record and allocate project-related expenses accurately to the appropriate projects, cost centers, and accounts. Perform regular account reconciliations and ensure the accuracy and completeness of financial records. Maintain proper supporting documentation for all financial transactions in accordance with company policies and audit requirements. Support the preparation of periodic financial statements, management reports, and other financial analyses as required. Project Accounting & Cost Control Monitor and track project costs, budgets, commitments, and actual expenditures to support effective project cost control. Perform job costing and ensure accurate allocation of direct and indirect costs to construction projects. Monitor project financial performance by comparing actual costs against budgets and forecasts and highlighting significant variances. Support project managers by providing timely financial information and reports to assist in cost control and profitability analysis. Monitor progress billing and ensure accurate recording and follow-up of project revenues and receivables. Track and account for subcontractor costs and payments in accordance with contractual terms and project requirements. Accounts Payable, Receivable & Payroll Process and monitor accounts payable and accounts receivable transactions to ensure timely payments and collections. Review invoices, payment requests, and supporting documents to ensure accuracy and compliance with contractual and company requirements. Maintain and monitor aging reports and follow up on outstanding receivables and payables. Support payroll processing and ensure accurate recording of payroll-related transactions and allocations. Coordinate with project and procurement teams to resolve discrepancies related to invoices, payments, and project costs. Fixed Assets & Equipment Accounting Record and maintain fixed asset registers, including heavy machinery, equipment, and other project-related assets. Calculate and record depreciation in accordance with applicable accounting standards and company policies. Track asset utilization and allocate asset-related costs to the relevant projects and cost centers. Ensure proper documentation and reconciliation of fixed assets and support periodic asset verification activities. Financial Analysis & Reporting Analyze financial data to identify trends, risks, cost variances, and opportunities for improved financial performance. Prepare financial reports, summaries, and analyses to support management decision-making. Compare actual financial performance against budgets and forecasts and provide explanations for significant variances. Provide financial insights and recommendations to management based on financial analysis and project performance. Prepare relevant financial information and presentations as required by management. Systems, Compliance & Audit Utilize accounting and ERP systems to maintain accurate financial records and streamline accounting processes. Support the implementation and effective use of accounting software and ERP systems, including process improvements and automation of repetitive accounting activities. Participate in internal and external audits by preparing supporting documentation, responding to auditors’ queries, and assisting in the implementation of audit recommendations. Ensure compliance with applicable accounting standards, tax regulations, and company policies. Stay updated on changes in accounting standards, financial regulations, and tax requirements and ensure their proper application in accounting practices. Qualifications & Experience Education Bachelor's degree in Accounting, Finance, or a related field. Experience Minimum 3 years of experience in accounting or a similar finance/accounting department. Previous experience in the construction industry is preferred, particularly in project accounting, job costing, or construction finance. Skills & Competencies Technical Skills Proficient in Microsoft Office, data analysis, and ERP/accounting systems. Strong knowledge of accounting principles, financial reporting, job costing, and financial analysis. Knowledge of project-based accounting and construction financial processes is an advantage. Language Skills Advanced proficiency in English, both written and verbal. High proficiency in French, is preferred. Soft Skills Strong analytical and problem-solving skills. Strong communication and presentation skills. Excellent time management and organizational skills. Strong attention to detail and accuracy. Ability to work effectively within a team. Ability to manage multiple priorities and meet deadlines. Strong financial and numerical awareness. Certifications (Preferred) IFRS Diploma or other relevant professional accounting/finance certifications are considered an asset. About EDECSEDECS is a leading organization with 30 years of experience in marine constructions, infrastructure, earthworks, and transportation projects in Egypt and Saudi Arabia, employing more than 2,000 employees. The organization provides innovative, sustainable, and cost-effective solutions for a wide range of projects, delivering excellence and meeting the highest standards of quality, safety, and sustainability. The organization has a strong presence in logistics projects, including high-speed and light-speed railways, railway stations, and commercial and administrative buildings. The organization also has extensive experience in earthworks, water irrigation, and yacht marinas. EDECS is a trusted partner for employers seeking to make a positive impact on the communities they serve.

<p>Greet guests warmly upon arrival and ensure a smooth check-in process. Check guests in and out according to hotel policies, including handling payment and issuing room keys. Assist with special requests, upgrades, and room assignments based on availability. Provide guests with information about hotel facilities, amenities, and local attractions. Handle requests for services such as transportation, wake-up calls, and dining reservations. Resolve guest complaints or issues promptly and escalate to management when necessary. Maintain communication with housekeeping, maintenance, and other departments to ensure guest needs are met. Answer phones, emails, and other communications in a professional manner. Maintain accurate records of charges and payments. Handle cash, credit card transactions, and provide change or receipts as necessary. Update guest information in the hotel management system. Monitor hotel security by ensuring that guests identities are verified during check-in. Ensure that all guest-related safety protocols and procedures are followed. Upsell hotel services, amenities, and packages to enhance guest satisfaction and revenue. Maintain open communication with guests, ensuring all questions are answered and concerns addressed. Conduct courtesy calls to in-house guests and maintain records. Stay updated on hotel information and local services, including hours of operation, promotions, events, and attractions. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p><strong>Desired Candidate Profile</strong></p><p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience.</p><ul><li>Leading Myself</li><li>Positive Orientation</li><li>Operational Decision Making</li><li>Self-Development &amp; Management</li><li>Leading Others</li><li>Developing an Empowered Team</li><li>Leading an Engaged and Diverse Team</li><li>Communication</li><li>Leading the Business</li><li>Advocating Guest Passion</li><li>Business Planning and Analysis</li><li>Business Improvement and Change</li></ul><p>2 years minimum experience in a similar capacity within a luxury hospitality environment. Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills. Proficient in English language (verbal &amp; written), Russian language proficiency is an asset. Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective. Must be flexible in terms of working hours. A hospitality diploma is an asset. Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended. Must have the ability to handle cash effectively and accurately.</p>

<p>Greet guests warmly upon arrival and ensure a smooth check-in process. Check guests in and out according to hotel policies, including handling payment and issuing room keys. Assist with special requests, upgrades, and room assignments based on availability. Provide guests with information about hotel facilities, amenities, and local attractions. Handle requests for services such as transportation, wake-up calls, and dining reservations. Resolve guest complaints or issues promptly and escalate to management when necessary. Maintain communication with housekeeping, maintenance, and other departments to ensure guest needs are met. Answer phones, emails, and other communications in a professional manner. Maintain accurate records of charges and payments. Handle cash, credit card transactions, and provide change or receipts as necessary. Update guest information in the hotel management system. Monitor hotel security by ensuring that guests identities are verified during check-in. Ensure that all guest-related safety protocols and procedures are followed. Upsell hotel services, amenities, and packages to enhance guest satisfaction and revenue. Maintain open communication with guests, ensuring all questions are answered and concerns addressed. Conduct courtesy calls to in-house guests and maintain records. Stay updated on hotel information and local services, including hours of operation, promotions, events, and attractions. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Abilities/Key Competencies/Skills Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience.</p><p>Leading Myself Positive Orientation Operational Decision Making Self-Development &amp; Management Leading Others Developing an Empowered Team Leading an Engaged and Diverse Team Communication Leading the Business Advocating Guest Passion Business Planning and Analysis Business Improvement and Change</p><h2>Experience/Certificates/Education</h2><p>2 years minimum experience in a similar capacity within a luxury hospitality environment. Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills. Proficient in English language (verbal &amp; written), Russian language proficiency is an asset. Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective. Must be flexible in terms of working hours. A hospitality diploma is an asset. Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended. Must have the ability to handle cash effectively and accurately.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Valleysoft is a regional IT services provider delivering enterprise technology solutions, application development, process management, and IT support services for clients globally.<br> Working across the Information Technology and Services sector, the company supports organizations with the systems and operational expertise they rely on to run critical business processes effectively.<br> In this role, you will help maintain the stability, performance, and readiness of banking applications that support key business domains.<br> You will work closely with internal technology teams, external suppliers, and development stakeholders to support application operations, resolve issues, and contribute to the ongoing improvement of business-critical platforms.<br> Responsibilities Support Dynatrace application activities.<br> Monitor and analyze banking applications performance to enhance and support business processes for specific business domains.<br> Investigate application errors related to servers or databases using the required view access as the first layer accountable for application readiness.<br> Raise hardware or database-related issues to the concerned team.<br> Evaluate, implement, administer, and tune banking applications.<br> Manage relationships with third-party application suppliers and meet established service level agreements.<br> Coordinate with IT Architecture, Demand Management, project management, and QA teams during project planning and execution related to banking applications.<br> Implement changes related to the applications and engage other resources when needed.<br> Implement data protection and compliance policies related to banking applications and coordinate with IT Security.<br> Analyze problems related to supported banking applications and coordinate with designated vendors.<br> Cooperate with application developers on web interfaces related to different applications.<br> Coordinate with IT teams during project execution related to banking applications.<br> Support development teams during implementation and transfer business knowledge.<br> Analyze new releases of third-party applications.<br> Qualifications &amp; Experience: University Degree Holder in Computing / IT or equivalent industry experience.<br> Senior Analyst: Minimum 3-6 years of Information Technology Area experience in IT Application experience, preferably in a Banking and Finance environment Analyst: Minimum 1-3 years of Information Technology Area experience in IT Application experience, preferably in a Banking and Finance environment Knowledge of specific 3rd party application deployed in Bank Environment Knowledge of Business processes supported by 3rd party applications Knowledge of Supplier Management Process Requirements gathering (data and process) and application solution design Knowledge of Release and Deployment Management process Skills: Customer oriented Communication skills Creative thinking Understanding of the environment Ability to learn and innovate Teamwork player</span> </div>

<p><b>Responsibilities:</b></p><ul><li>Answer incoming calls from guests regarding room service orders, ensuring a polite, friendly, and professional demeanor at all times.</li><li>Accurately take orders for food and beverages, clearly communicating guest preferences, dietary restrictions, and special requests.</li><li>Provide guests with information about the menu, including daily specials, promotional offers, and wine or food pairings.</li><li>Confirm the order with the guest to ensure accuracy and make any necessary adjustments or substitutions.</li><li>Input guest orders into the hotel s POS (Point of Sale) system in a timely and accurate manner.</li><li>Ensure that the kitchen and other relevant departments (e.g., housekeeping, bar) receive the correct information for the preparation and delivery of the order.</li><li>Maintain a detailed understanding of the hotel s in-room dining menu and keep up-to-date with any menu changes or promotions.</li><li>Communicate effectively with the kitchen and room service associates to ensure that orders are prepared and delivered promptly.</li><li>Take note of guest preferences, including specific delivery times, food allergies, and any special instructions (e.g., food temperature, specific condiments).</li><li>Ensure that delivery times are adhered to and communicate any potential delays to guests in a timely manner.</li><li>Provide guests with an itemized bill for their orders, handling any discrepancies in billing promptly.</li><li>Process payments for in-room dining orders as required, accepting cash, credit cards, or other payment methods.</li><li>Maintain a clean and organized workspace to ensure smooth order-taking and processing.</li><li>Ensure that all menus, promotional materials, and relevant information are up-to-date and in good condition.</li><li>Help monitor and manage inventory levels for in-room dining supplies (e.g., trays, utensils, condiments), informing management when restocking is needed.</li><li>Follow all food safety and hygiene standards in the handling and delivery of food and beverages.</li><li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications:</p><ul><li>Previous experience in a hotel, restaurant, or food service role is preferred, but not required.</li><li>Strong communication skills, with the ability to engage with guests over the phone and provide excellent service.</li><li>Basic knowledge of the food and beverage menu, including any dietary considerations.</li><li>Ability to multitask and stay organized in a fast-paced environment.</li><li>Familiarity with hotel point-of-sale systems (POS) or willingness to learn.</li><li>Excellent customer service and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li></ul>

<ul><li><p>Ensure organization-wide compliance with PDPL No. 151 of 2020, its Executive Regulations, and PDPC decisions, circulars, and licensing conditions.</p></li></ul><p></p><ul><li><p>Establish, maintain, and periodically review the personal data protection framework, including policies, standards, and procedures covering collection, processing, storage, disclosure, and destruction of personal data.</p></li></ul><p></p><ul><li><p>Maintain a comprehensive and up-to-date Record of Processing Activities (RoPA) describing all personal data processing operations, legal bases, retention periods, and security measures.</p></li></ul><p></p><ul><li><p>Manage the organization's licenses, permits, and accreditations required from the PDPC, including those for processing sensitive personal data, electronic marketing, and cross-border data transfers.</p></li></ul><p></p><ul><li><p>Verify the validity and lawfulness of data processing systems and conduct periodic evaluations and audits of their effectiveness, documenting and reporting the results.</p></li></ul><p></p><ul><li><p>Establish and operate procedures for receiving, verifying, and responding to data subject requests (access, correction, erasure, objection, withdrawal of consent) within the timelines prescribed by the PDPL and its Executive Regulations.</p></li></ul><p></p><ul><li><p>Ensure that valid, informed, and documented consent is obtained where required as the legal basis for processing, and that consent withdrawal mechanisms are available.</p></li></ul><p></p><ul><li><p>Handle and resolve complaints submitted by data subjects and maintain a register of complaints and their outcomes.</p></li></ul><p></p><ul><li><p>Act as the official liaison and point of contact with the Egyptian Personal Data Protection Centre, including registration, correspondence, inspections, and requests for information.</p></li><li><p>Deliver ongoing data protection training and awareness programs for employees and management.</p></li></ul><p></p><ul><li><p>Report periodically to executive management and relevant governance committees on the organization's data protection posture, compliance gaps, incidents, and remediation plans.</p></li></ul><p></p><ul><li><p>Monitor legal and regulatory developments (PDPL Executive Regulations, PDPC guidance, sectoral requirements from CBE, NTRA, FRA, etc.) and advise on their impact.</p></li></ul><p></p><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Law, Information Security, Computer Science, or a related field; a postgraduate qualification in data protection, cybersecurity, or compliance is an advantage.</p></li></ul><p></p><ul><li><p>Minimum 3–5 years of experience in data protection, privacy compliance, information security governance, or regulatory compliance, with at least 2 years in a privacy-focused role.</p></li></ul><p></p><ul><li><p>Demonstrable knowledge of Egyptian Personal Data Protection Law No. 151 of 2020 and its Executive Regulations, and familiarity with international frameworks such as the EU GDPR for benchmarking purposes.</p></li></ul><p></p><ul><li><p>Experience dealing with regulators; prior interaction with Egyptian regulatory bodies is a strong advantage.</p></li></ul><p></p><ul><li><p>Recognized privacy/security certifications preferred: CIPP/E, CIPM, CIPT (IAPP), CDPSE (ISACA), CISM, CISSP, or ISO/IEC 27701 Lead Implementer.</p></li></ul><p></p><ul><li><p>Fluency in Arabic and English (written and spoken) is required, given bilingual regulatory correspondence and documentation.</p></li></ul><p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsibilities Answer incoming calls from guests regarding room service orders, ensuring a polite, friendly, and professional demeanor at all times. Accurately take orders for food and beverages, clearly communicating guest preferences, dietary restrictions, and special requests. Provide guests with information about the menu, including daily specials, promotional offers, and wine or food pairings. Confirm the order with the guest to ensure accuracy and make any necessary adjustments or substitutions. Input guest orders into the hotel s POS (Point of Sale) system in a timely and accurate manner. Ensure that the kitchen and other relevant departments (e.g., housekeeping, bar) receive the correct information for the preparation and delivery of the order. Maintain a detailed understanding of the hotel s in-room dining menu and keep up-to-date with any menu changes or promotions. Communicate effectively with the kitchen and room service associates to ensure that orders are prepared and delivered promptly. Take note of guest preferences, including specific delivery times, food allergies, and any special instructions (e.g., food temperature, specific condiments). Ensure that delivery times are adhered to and communicate any potential delays to guests in a timely manner. Provide guests with an itemized bill for their orders, handling any discrepancies in billing promptly. Process payments for in-room dining orders as required, accepting cash, credit cards, or other payment methods. Maintain a clean and organized workspace to ensure smooth order-taking and processing. Ensure that all menus, promotional materials, and relevant information are up-to-date and in good condition. Help monitor and manage inventory levels for in-room dining supplies (e.g., trays, utensils, condiments), informing management when restocking is needed. Follow all food safety and hygiene standards in the handling and delivery of food and beverages. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous experience in a hotel, restaurant, or food service role is preferred, but not required. Strong communication skills, with the ability to engage with guests over the phone and provide excellent service. Basic knowledge of the food and beverage menu, including any dietary considerations. Ability to multitask and stay organized in a fast-paced environment. Familiarity with hotel point-of-sale systems (POS) or willingness to learn. Excellent customer service and problem-solving skills. Ability to work independently and as part of a team.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Answer incoming calls from guests regarding room service orders, ensuring a polite, friendly, and professional demeanor at all times. Accurately take orders for food and beverages, clearly communicating guest preferences, dietary restrictions, and special requests. Provide guests with information about the menu, including daily specials, promotional offers, and wine or food pairings. Confirm the order with the guest to ensure accuracy and make any necessary adjustments or substitutions. Input guest orders into the hotel s POS (Point of Sale) system in a timely and accurate manner. Ensure that the kitchen and other relevant departments (e.g., housekeeping, bar) receive the correct information for the preparation and delivery of the order. Maintain a detailed understanding of the hotel s in-room dining menu and keep up-to-date with any menu changes or promotions. Communicate effectively with the kitchen and room service associates to ensure that orders are prepared and delivered promptly. Take note of guest preferences, including specific delivery times, food allergies, and any special instructions (e.g., food temperature, specific condiments). Ensure that delivery times are adhered to and communicate any potential delays to guests in a timely manner. Provide guests with an itemized bill for their orders, handling any discrepancies in billing promptly. Process payments for in-room dining orders as required, accepting cash, credit cards, or other payment methods. Maintain a clean and organized workspace to ensure smooth order-taking and processing. Ensure that all menus, promotional materials, and relevant information are up-to-date and in good condition. Help monitor and manage inventory levels for in-room dining supplies (e.g., trays, utensils, condiments), informing management when restocking is needed. Follow all food safety and hygiene standards in the handling and delivery of food and beverages. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous experience in a hotel, restaurant, or food service role is preferred, but not required. Strong communication skills, with the ability to engage with guests over the phone and provide excellent service. Basic knowledge of the food and beverage menu, including any dietary considerations. Ability to multitask and stay organized in a fast-paced environment. Familiarity with hotel point-of-sale systems (POS) or willingness to learn. Excellent customer service and problem-solving skills. Ability to work independently and as part of a team.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsibilities</p><p>Answer incoming calls from guests regarding room service orders, ensuring a polite, friendly, and professional demeanor at all times.</p><p>Accurately take orders for food and beverages, clearly communicating guest preferences, dietary restrictions, and special requests.</p><p>Provide guests with information about the menu, including daily specials, promotional offers, and wine or food pairings.</p><p>Confirm the order with the guest to ensure accuracy and make any necessary adjustments or substitutions.</p><p>Input guest orders into the hotel s POS (Point of Sale) system in a timely and accurate manner.</p><p>Ensure that the kitchen and other relevant departments (e.g., housekeeping, bar) receive the correct information for the preparation and delivery of the order.</p><p>Maintain a detailed understanding of the hotel s in-room dining menu and keep up-to-date with any menu changes or promotions.</p><p>Communicate effectively with the kitchen and room service associates to ensure that orders are prepared and delivered promptly.</p><p>Take note of guest preferences, including specific delivery times, food allergies, and any special instructions (e.g., food temperature, specific condiments).</p><p>Ensure that delivery times are adhered to and communicate any potential delays to guests in a timely manner.</p><p>Provide guests with an itemized bill for their orders, handling any discrepancies in billing promptly.</p><p>Process payments for in-room dining orders as required, accepting cash, credit cards, or other payment methods.</p><p>Maintain a clean and organized workspace to ensure smooth order-taking and processing.</p><p>Ensure that all menus, promotional materials, and relevant information are up-to-date and in good condition.</p><p>Help monitor and manage inventory levels for in-room dining supplies (e.g., trays, utensils, condiments), informing management when restocking is needed.</p><p>Follow all food safety and hygiene standards in the handling and delivery of food and beverages.</p><p>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous experience in a hotel, restaurant, or food service role is preferred, but not required.</p><p>Strong communication skills, with the ability to engage with guests over the phone and provide excellent service.</p><p>Basic knowledge of the food and beverage menu, including any dietary considerations.</p><p>Ability to multitask and stay organized in a fast-paced environment.</p><p>Familiarity with hotel point-of-sale systems (POS) or willingness to learn.</p><p>Excellent customer service and problem-solving skills.</p><p>Ability to work independently and as part of a team.</p><p></p></section>

<p>We are seeking a Software Engineer with experience in cloud backend development, mobile/frontend technologies, and test automation to support Vodafone Home Emerging Products. The role focuses on building and enhancing consumer technology solutions, contributing across the software development lifecycle, and helping deliver high-quality digital products through modern engineering practices and cloud technologies.</p><p>What you ll do</p><ul><li>Develop frontend and backend capabilities for Home Services in collaboration with engineering and product teams.</li><li>Work with AWS services to support deployment and testing environments.</li><li>Contribute to quality assurance and testing strategies, including the design, development and execution of automated tests using behaviour-driven development frameworks.</li><li>Follow software engineering best practices to deliver scalable and maintainable solutions.</li><li>Collaborate with technical and business stakeholders to support product innovation and service improvements.</li></ul><p>What's in it for you</p><ul><li>Opportunity to work on innovative consumer technology products serving customers across multiple markets.</li><li>Exposure to cloud-native development, deployment practices and modern software engineering frameworks.</li><li>Collaboration with multinational and cross-functional teams in a dynamic technology environment.</li><li>Opportunity to contribute to product innovation, platform design and service improvement initiatives.</li></ul><p>What skills you will learn</p><ul><li>Advanced cloud engineering and deployment practices using AWS and Infrastructure as Code.</li><li>End-to-end full stack development across backend and frontend technologies.</li><li>Test automation, quality engineering and behaviour-driven development methodologies.</li><li>DevSecOps, CI/CD pipeline management and software delivery best practices.</li><li>Stakeholder engagement and cross-functional collaboration within global teams.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>You have experience in software engineering or test automation, ideally with at least five years of relevant experience. You possess strong programming skills in Golang and Python. You have knowledge of cloud platforms such as AWS, GCP or Azure. You are familiar with Infrastructure as Code tools such as Terraform/OpenTofu and Terragrunt. You have experience with SQL and NoSQL databases. You understand software engineering principles including SOLID and clean code practices. You have exposure to frontend technologies such as React, React Native, Kotlin Multiplatform, Flutter or Swift. You are familiar with GitHub, CI/CD pipelines and test automation frameworks. You hold a Bachelor's degree in Computer Science, Information Technology or a related discipline and communicate effectively in English. Experience with Embedded Systems, RDK-B, OpenWRT or BDD testing frameworks such as Cucumber or Behave would be advantageous.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary We are seeking a highly skilled and experienced Senior ReactJS Developer to join our engineering team. The ideal candidate will be responsible for designing, developing, and maintaining scalable, high-performance web applications using ReactJS and modern front-end technologies. The role requires strong technical expertise, leadership capabilities, and the ability to collaborate closely with cross-functional teams to deliver exceptional digital products.</p><p>Key Responsibilities</p><ul><li>Design, develop, and maintain responsive, reusable, and scalable front-end applications using ReactJS.</li><li>Translate UI/UX designs and business requirements into high-quality, efficient code.</li><li>Architect and implement front-end solutions that ensure performance, security, and maintainability.</li><li>Lead technical discussions, conduct code reviews, and promote best development practices.</li><li>Collaborate with Product Managers, UI/UX Designers, Backend Developers, and QA teams throughout the software development lifecycle.</li><li>Optimize applications for maximum speed, performance, and cross-browser compatibility.</li><li>Develop and integrate RESTful APIs and third-party services.</li><li>Troubleshoot, debug, and resolve complex technical issues.</li><li>Write clean, well-documented, and testable code while ensuring adherence to coding standards.</li><li>Mentor junior developers and contribute to the continuous improvement of development processes and technologies.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.</li><li>5+ years of experience in front-end development, with at least 5 years of hands-on experience using ReactJS.</li><li>Strong proficiency in JavaScript (ES6+), TypeScript, HTML5, CSS3, and modern front-end development principles.</li><li>Extensive experience with React Hooks, Context API, Redux, and state management libraries.</li><li>Solid understanding of component-based architecture and responsive design principles.</li><li>Experience consuming and integrating RESTful APIs and working with JSON data structures.</li><li>Familiarity with version control systems, particularly Git.</li><li>Experience with unit testing frameworks such as Jest and React Testing Library.</li><li>Knowledge of build tools and package managers, including Webpack, Vite, and npm/yarn.</li><li>Experience working within Agile/Scrum environments.</li></ul><p>Preferred Qualifications</p><ul><li>Experience with Next.js and Server-Side Rendering (SSR).</li><li>Familiarity with CI/CD pipelines and cloud platforms.</li><li>Understanding of micro-frontend architecture and design patterns.</li><li>Knowledge of performance optimization, accessibility standards, and web security best practices.</li></ul><p>Required Competencies</p><ul><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and collaboration abilities.</li><li>Leadership and mentoring capabilities.</li><li>Ability to work effectively in fast-paced and dynamic environments.</li><li>Strong ownership, accountability, and attention to detail.</li></ul><p></p></section>

What You'll Do:<br>Provide Tier 1 technical support to clients via phone, email, and live chat. Troubleshoot software-related issues and guide customers through effective solutions. Handle customer inquiries professionally while ensuring a positive support experience. Diagnose and escalate complex issues to higher support tiers when necessary. Maintain accurate and detailed documentation of customer interactions and issue resolutions in the ticketing system. Collaborate with internal teams to ensure timely and successful issue resolution. Support clients using troubleshooting tools, knowledge bases, and established support procedures.<br>What We're Looking For:<br>Fluent English language proficiency (written and verbal). Excellent communication, interpersonal, and active listening skills. Previous experience in Technical Support, IT Support, Help Desk, or Software Support. Strong knowledge of networking fundamentals and troubleshooting techniques. Hands-on experience with ticketing systems and case management tools. Experience handling customer interactions via phone calls, email, and live chat. Comfortable managing a high volume of client calls while maintaining professionalism and service quality. Excellent documentation and ticket management skills. Ability to explain technical concepts clearly to non-technical users. Comfortable working U. S. business hours. Background in medical or dental software is a strong plus.

Company Description<br><br>Portaluna, a Morgans Originals Hotel<br><br>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.<br><br>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.<br><br>Responsibilities<br><br>Job Description<br><br>Team Leadership & Management:<br><br> Supervise, train, and develop the bar team to ensure they consistently deliver high-quality service and adhere to operational standards. Maintain a positive and motivated team environment through coaching, mentoring, and feedback. Oversee daily bar operations, ensuring efficient service and timely delivery of drinks to guests. <br><br>Beverage Expertise & Innovation:<br><br> Develop and curate creative cocktail menus that align with the restaurant's concept and guest preferences. Keep up to date with the latest trends in the beverage industry, including new cocktail styles, spirits, and mixology techniques. Ensure that bartenders are knowledgeable about the beverage menu, including drink ingredients, preparation techniques, and ideal pairings. Provide recommendations to guests on specialty cocktails, wines, and other beverages. <br><br>Guest Service Excellence:<br><br> Ensure that all guests receive a memorable experience through personalized service, attention to detail, and an engaging approach. Handle guest complaints or concerns promptly and professionally, ensuring swift resolution while maintaining high levels of guest satisfaction. Foster strong relationships with regular guests, understanding their preferences and ensuring personalized service. <br><br>Inventory & Stock Management:<br><br> Oversee bar inventory, ensuring that the necessary supplies are stocked, including spirits, wine, and other beverages. Coordinate with purchasing and suppliers to maintain stock levels, track usage, and order supplies as needed. Conduct regular inventory checks and manage stock rotation to prevent wastage and ensure cost-effective use of resources. <br><br>Health & Safety Compliance:<br><br> Enforce all health, safety, and hygiene standards in the bar area, ensuring compliance with local regulations and internal policies. Ensure the bar area is kept clean, organized, and safe for both staff and guests at all times. Supervise the safe handling of alcohol, including monitoring guest consumption and preventing over-service. <br><br>Upselling & Revenue Generation:<br><br> Promote upselling of premium spirits, cocktails, and wine selections to enhance guest satisfaction and increase bar revenue. Introduce innovative drink specials or themed promotions to boost sales and attract guests. <br><br>Administration & Reporting:<br><br> Manage daily cash handling, including the accurate processing of payments, tips, and transactions. Prepare daily, weekly, and monthly reports related to bar sales, inventory, and staff performance. Collaborate with management on budgeting, cost control, and revenue generation strategies. <br><br>Training & Development:<br><br> Conduct regular training sessions for bar staff to improve product knowledge, service standards, and mixology skills. Ensure that all staff are well-versed in customer service practices, health and safety standards, and company policies. <br><br>Special Events & Promotions:<br><br> Plan and coordinate bar events, promotions, and themed nights to increase guest engagement and revenue. Work closely with other departments (e.g., marketing and events) to organize and execute special events that feature signature cocktails or exclusive beverages. <br><br>Problem Resolution & Continuous Improvement:<br><br> Proactively address and resolve operational challenges, ensuring the team stays focused on providing excellent service. Collect and act on guest feedback to continuously improve the quality of service and experience. Identify areas for improvement in processes and service, providing suggestions for enhancements to the management team. <br><br>Additional Responsibilities:<br><br> Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property. <br><br>Qualifications<br><br>Abilities/Key Competencies/Skills<br><br>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.<br><br>Leading Myself<br><br> Positive Orientation Operational Decision Making Self-Development & Management<br><br>Leading Others<br><br> Developing an Empowered Team Leading an Engaged and Diverse Team Communication<br><br>Leading the Business<br><br> Advocating Guest Passion Business Planning and Analysis Business Improvement and Change<br><br>Experience/Certificates/Education<br><br> Experience: Minimum of 1-2 years in a supervisory role in bar operations, preferably in a high-end bar / restaurant or a luxury hospitality environment. Extensive knowledge of mixology, spirits, wines, and cocktail preparation. Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Skills & Attributes:Strong leadership and people management skills. Excellent interpersonal and communication abilities. Attention to detail and strong organizational skills. Proven ability to manage multiple priorities and meet deadlines. Ability to handle confidential and sensitive information. In-depth knowledge of beverage trends, mixology, and premium beverage offerings. Proficiency in relevant software and MS Office Suite. Professional and well-presented at all times. Customer-centric approach with a passion for hospitality. Proactive problem-solver with a solutions-oriented mindset. Ability to work in a fast-paced, dynamic environment. Must be able to handle multiple tasks and adapt to changing priorities. <br><br>Additional Information<br><br>What awaits you...<br><br>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Project description DXC-Luxoft is an industry-leading software integrator and solution house for automotive OEMs and suppliers. There are millions of cars on the road today with solutions designed by DXC-Luxoft. DXC-Luxoft is currently supporting several German OEMs in building their next-generation battery-electric vehicle platforms. We help industrializing, integrating and testing the platform and functional software, especially during critical integration phases approaching start-of-production. For expanding our business offering in the European market, we seek to establish experienced automotive engineers. DXC-Luxoft is happy to receive applications from self-motivated and self-disciplined applicants who communicate well, like to work in teams, and are highly motivated to bring value to our automotive customers. For the successful candidate we offer the opportunity to enhance and develop your career with the following benefits: Join a highly competent and motivated international team Apply your talent into creating the mobility solutions of the future Gain hands-on experience working with well-recognized customers Personal growth and promotion options Make an impact on the overall growth of DXC-Luxoft Our interesting project connected with cutting edge automotive technologies. Responsibilities -Develop and communicate the test strategy, Test Plan. -Track and prepare the report of testing activities. -Create test processes and procedures, templates and provide them to the testing team. Keeps all documents up to date. -Bring improvements to the testing process. -Responsible for defining a defect management process. -Enforce adherence to the company's Quality processes and procedures. -Ensure the timely delivery of different testing milestones. -Continuous monitoring, mentoring and training of Testing team members. -Support a positive work environment that promotes customer service, quality, innovation and teamwork. Motivate team. -Establish effective communication with the Functional testing team. -Prepares/updates the metrics dashboard. -Create the necessary reports and make reviews for the prepared reports from the test engineers. -Development of the tracking of defined software testing activities, including monitoring of these test activities. -Development of dashboards in Jira or in Confluence. -Routing of all relevant information to the relevant interfaces such as project management, integration management, error management, steering test management, etc. -Coordination with the senior test manager of Customer (Steering Test Manager) regarding project-relevant specifications or, if necessary, changes to project-relevant specifications (e.g. functional experience/function availability, etc.) -Monitoring and supporting the feature teams with regard to ensuring all necessary prerequisites and all required test resources in coordination with integration management. -Checking for completeness of the functional scope on the basis of the project plan (portfolio). -Assistance in creating and updating timelines. -Supervision of the feature team test teams with regard to the timely completion of all relevant test activities regarding the defined software test activities. -Supervision and technical support of the feature team test teams with regard to test case creation regarding the defined software test activities, based on applicable guidelines. -Supervision and technical support of the feature team test teams with regard to test case execution regarding defined software testing activities, based on applicable guidelines. -Tracking of all relevant software, requirements and test artifacts for quality, consistency and bi-directional traceability between test and requirement artifacts or other attributes defined by applicable guidelines. -Escalation of critical deviations and steering to the appropriate committees. -Tracking of the results of the defined software test activities at ART &amp; team level, including ensuring completeness and availability. -Tracking and communication of defects and blockers, defined software test activities at ART &amp; team level to the relevant interfaces such as project management, integration management, error management, steering test management, etc. -Regular reporting of all results achieved in the course of defined software testing activities at ART &amp; team level based on applicable guidelines Participation in discussions and presentations regarding the defined software testing activities at ART &amp; team level with all stakeholders in coordination with the senior test manager of Customer (Steering Test Manager) -Conducting regular coordination meetings with all relevant feature team test teams. -Conduct lessons learned from a test management perspective for the project scopes with the Feature Team Test Team. -Regular status reports and coordination with Customer's Steering Test Manager. -Support in the creation, elaboration and adaptation of test strategies. Skills Must have -Bachelor's Degree in Computer Science or related field. Academic degree. -Working experience in IT 5 years min. -Test Management experience. -Jira / Confluence administration Advanced or Expert. -English level Proficient C1 -Proven experience in testing in Automotive domains. -Advanced understanding of testing life-cycle. -Advanced experience in test processes. -Excellent understanding of the different testing levels and their scope. -Excellent understanding of the testing types and testing techniques. -Understanding and proven track record of experience working in SW development management. -Understanding of Automation strategies. -Good understanding of software development methodologies (Waterfall, V-Model, Agile, Lean development) -Good understanding of ASPICE best practices to ensure manageability, reliability, and deliverables. -Advanced communication skills (verbal and written). -Strong negotiation skills. -Excellent problem-solving skills. Foresee potential issues and risks and come up with solutions. -Ability to work collaboratively. -Excellent organizational skills, detail-oriented with proven ability to track and support a project throughout its life cycle. -Good experience with juggling priorities. -Customer centric mindset Nice to have -Project management experience could be an advantage. -Full lifecycle project experience could be an advantage. -Using Agile and SAFe frameworks could be an advantage. -ISTQB Test Management Level certification. Other Languages English: C1 Advanced Seniority Regular</p><br> </div>

<ul><li><p>Manage the reception area and ensure a professional, organized, and welcoming environment at all times.</p></li><li><p>Welcome visitors, clients, candidates, instructors, and business partners professionally.</p></li><li><p>Handle incoming calls, WhatsApp inquiries, emails, and general office communications and direct them to the appropriate team.</p></li><li><p>Manage visitor registration, appointments, meeting-room bookings, and office schedules.</p></li><li><p>Coordinate meetings and support the preparation of meeting rooms, documents, and required materials.</p></li><li><p>Receive and manage couriers, deliveries, correspondence, packages, and official documents.</p></li><li><p>Maintain accurate administrative records, files, attendance sheets, forms, and office documentation.</p></li><li><p>Support management and different departments with day-to-day administrative requests.</p></li><li><p>Coordinate office supplies, stationery, printing requirements, and other operational needs.</p></li><li><p>Follow up with vendors, service providers, maintenance teams, and couriers when required.</p></li><li><p>Maintain confidentiality when handling company, employee, client, and management information.</p></li><li><p>Identify and resolve routine administrative or front-office issues proactively.</p></li><li><p>Ensure that company procedures and front-office standards are consistently followed.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Business Administration, Management, Commerce, Languages, or a related field is preferred.</p></li><li><p><strong>1–5 years of relevant experience</strong> in office administration, front desk, executive reception, customer service, or a similar professional environment.</p></li><li><p>Excellent command of <strong>English and Arabic</strong>, both written and spoken.</p></li><li><p>Strong professional communication and interpersonal skills.</p></li><li><p>Excellent organizational, coordination, and multitasking abilities.</p></li><li><p>Strong attention to detail and ability to follow up until tasks are completed.</p></li><li><p>Professional appearance and business etiquette.</p></li><li><p>Strong working knowledge of <strong>Microsoft Office</strong>, particularly Outlook, Word, Excel, and PowerPoint.</p></li><li><p>Comfortable using email, calendars, Google Workspace, CRM or administrative systems.</p></li><li><p>Ability to handle confidential information professionally.</p></li><li><p>Ability to work independently, prioritize responsibilities, and perform effectively in a fast-paced environment.</p></li><li><p>Strong problem-solving skills with a proactive and ownership-driven mindset.</p></li><li><p>Previous experience in a <strong>corporate, technology, education, consulting, or professional-services environment</strong> is highly preferred.</p></li><li><p>Candidates must be able to work <strong>on-site in Nasr City, or Mohandessin Cairo</strong>.</p></li></ul><p></p>

<p>We are seeking a dedicated and skilled Technical Support Customer Service Agent to join our dynamic team in Cairo. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for helping customers resolve their technical issues efficiently and effectively.</p><p>Key Responsibilities:</p><ul><li>Provide prompt, professional, and courteous customer service and technical support via phone, email, and chat.</li><li>Diagnose and troubleshoot software and hardware issues, guiding customers through step-by-step solutions.</li><li>Collaborate with other support team members and escalate complex issues to higher-level technical teams when necessary.</li><li>Document customer interactions, technical issues, and resolutions accurately in the company s CRM system.</li><li>Stay updated with the latest product features, technical updates, and industry trends to provide accurate information and support to customers.</li><li>Assist in the development of technical support documentation, FAQs, and knowledge base articles.</li><li>Contribute to ongoing training and development sessions to enhance product knowledge and support skills.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.</li><li>Proven experience in a technical support or customer service role, preferably in a tech company - .Strong technical troubleshooting skills and a solid understanding of software and hardware.</li><li>Excellent verbal and written communication skills in both English and Arabic.</li><li>Ability to work in a fast-paced environment and manage multiple tasks simultaneously.</li><li>Customer-centric attitude with the ability to remain calm and composed under pressure.</li><li>Proficiency in using CRM software and other customer support tools.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays if required.</li><li>Preferred Skills: Experience with remote support tools and techniques.</li><li>Familiarity with various operating systems, network configurations, and cybersecurity practices.</li><li>Certification in relevant technical fields (e.g., CompTIA A+, Microsoft Certified IT Professional).</li></ul>

Qualifications Bachelor’s degree in Accounting, Business Administration, Human Resources, or a related field. Minimum 3–5 years of relevant experience in Payroll. Previous experience in payroll processing and salary administration. Good knowledge of Egyptian labor law and social insurance regulations. Experience in calculating salaries, overtime, deductions, allowances, and bonuses. Previous experience in the manufacturing/industrial sector is preferred. Must be a resident of Ismailia. The position is based in Ismailia, Egypt. Skills Strong knowledge of payroll processes and procedures. Excellent Excel and MS Office skills. Strong analytical and numerical skills. High attention to detail and accuracy. Good problem-solving and organizational skills. Ability to maintain confidentiality of employee and payroll information. Strong communication and interpersonal skills. Ability to work under pressure and meet strict deadlines. Experience with HRIS / Payroll systems is an advantage.