Day Shift Jobs in Egypt
15122 Jobs Found
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Assist the Sous Chef in the full operation of the Garde Manger / Cold Kitchen section.</li><li>Be responsible for the cost, quality, hygiene, taste, presentation, and consistency of all food produced within the Garde Manger section and contribute to customer satisfaction related to these.</li><li>Ensure compliance with kitchen hygiene and personal grooming standards, including clean and well-maintained hair, appropriate facial hair, clean uniform, and proper personal hygiene.</li><li>Identify and implement appropriate work methods, preparation techniques, and cooking standards to ensure food is prepared consistently and personnel work efficiently.</li><li>Work in coordination with the Sous Chef, Executive Chef, and all section chefs and provide instructions and support as required.</li><li>Personally control the quality, taste, freshness, and presentation of food prepared for breakfast, lunch, dinner, buffet, banquet, and à la carte operations according to established standards.</li><li>Prepare the daily and weekly list of required Garde Manger materials and ingredients, submit requisitions through the approved system, and check the quality and quantity of received products.</li><li>Control daily provision and production requirements and ensure proper utilization of slow-moving products to minimize waste and product loss.</li><li>Check the cooling and refrigeration systems of food storage areas and ensure that all food products are stored under appropriate conditions and used according to the First In, First Out (FIFO) principle.</li><li>Plan and organize Garde Manger food production according to the menus, business volume, banquet requirements, and production schedules established by the Executive Chef and Sous Chef.</li><li>Control the condition of raw materials, ingredients, and prepared food, ensure efficient utilization of excess products, prevent spoilage, and maintain proper portion control.</li><li>Prepare, maintain, and follow standard recipes for Garde Manger products to standardize portions, taste, quality, and presentation.</li><li>Continuously monitor and ensure that all personnel working in the section comply with personal hygiene, food handling, and kitchen cleanliness standards.</li><li>Ensure that all records required for the Food Safety and HACCP systems are completed accurately and maintained regularly.</li><li>Check all storage areas at the beginning of the shift, ensure proper organization, identify products approaching expiry, transfer suitable products to production, and ensure proper utilization of remaining food.</li><li>Check the daily menu and production requirements and inform the Sous Chef of any missing, unavailable, or problematic products to prevent operational disruptions.</li><li>Monitor the performance and productivity of Garde Manger personnel and report performance or discipline issues to the Sous Chef or Executive Chef.</li><li>Assist in organizing the weekly duty schedule for Garde Manger personnel and monitor attendance, working hours, and monthly timecards in accordance with hotel procedures.</li><li>Identify the training and development needs of Garde Manger personnel and support the organization and delivery of the required training programs.</li><li>Deliver on-the-job training to food production personnel regarding menu preparation, recipes, Garde Manger techniques, product handling, presentation, portion control, and food cost awareness.</li><li>Ensure that all equipment, utensils, tools, and working areas used in the Garde Manger section are clean, properly maintained, and used safely and efficiently.</li><li>Monitor food costs and control waste through proper purchasing, storage, preparation, portioning, and utilization of ingredients.</li><li>Ensure that all food products are prepared, stored, labeled, dated, and handled in accordance with hotel food safety and hygiene standards.</li><li>Coordinate with other kitchen sections and Food & Beverage teams to ensure smooth service, timely food preparation, and proper execution of guest and event requirements.</li><li>Support environmental sustainability initiatives by minimizing food, water, energy, paper, and other material consumption and encouraging responsible use of hotel resources.</li><li>Implement necessary departmental instructions and training to promote energy conservation and ensure compliance with approved energy-saving procedures.</li><li>Ensure that food waste and other waste materials are properly separated, collected, and disposed of in accordance with hotel procedures in order to reduce environmental pollution and harmful effects on the environment.</li><li>Carry out all responsibilities related to the quality management systems implemented at the facility.</li><li>Carry out all other duties assigned by managers and hotel management that are not specifically mentioned in the job description.</li></ul><br>Qualifications<br><br><ul><li><strong>Education: </strong>At least a high school or vocational diploma.</li><li><strong>Experience: </strong>Extensive practical and managerial experience related to the processes in the respective department (at least 5 years).</li><li><strong>Foreign Language:</strong> At least intermediate level English.</li><li><strong>Courses and Training:</strong> Prior attendance in courses and seminars in the related field.</li><li><strong>Computer Literacy:</strong> Basic computer applications.</li><li><strong>Skills:</strong> Has excellent command of all products and cooking techniques in the related field and is responsible for business development. Has advanced knowledge of the other kitchen sections and processes. Has knowledge of local or international cuisine.</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.<br><br><p><b><span>About Four Seasons:</span></b></p><br><br><br><p><span>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. </span></p><br><br><p><span>We know that the best way to enable our people to deliver these exceptional guest experiences is through a world class employee experience and company culture.</span></p><br><br><br><p><b><span>About the location:</span></b></p><br><br><br><p><span>Nile side Egyptian glamour; a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues.</span></p><br><br><br><p><span>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</span></p><br><br><br><br><p><b><span>[</span></b><span><b>Assistant Director of Housekeeping</b></span><b><span>]</span></b></p><br><br><br><p><span>Four Seasons Hotel Cairo at The First Residence</span></p><br><br><br><p><span>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced <b>[Assistant Director of Housekeeping] </b>who shares our passion for excellence and is enthusiastic about creating the ultimate experience.</span></p><br><br><br><p><b><span>About the role:</span></b></p><br><br><br><p><span>[<b>Assistant Director of Housekeeping</b>]who shares our passion for excellence and is enthusiastic about creating the ultimate experience. </span></p><br><br><br><p><b><span>What You Will Do </span></b></p><br><br><br><p><u><span>Job Description </span></u></p><br><br><br><br><p>The Assistant Director of Housekeeping is responsible for supporting the Director of Housekeeping in the overall management and daily operations of the Housekeeping Department. This role assists in ensuring exceptional cleanliness, guest satisfaction, team member engagement, operational efficiency, and compliance with company standards. The Assistant Director provides leadership training, coaching, and guidance to all Housekeeping team members while maintaining a safe, productive, and service-oriented environment.</p><br><br><p><b>Duties & Functions:</b></p><br><br><ul><li>Assist the Director of Housekeeping in overseeing all housekeeping operations, including guestrooms, public areas, laundry operations, and back-of-house areas.</li><li>Ensure all guestrooms and public spaces meet brand standards for cleanliness, presentation, and guest readiness.</li><li>Supervise Housekeeping Supervisors, Room Attendants, Housepersons, Laundry Attendants, and Public Area Attendants.</li><li>Conduct daily inspections of guestrooms, VIP arrivals, suites, and public areas to ensure quality standards are consistently achieved.</li><li>Support departmental opening and closing procedures and ensure operational consistency across all shifts.</li><li>Coordinate room availability with Front Office and other departments to maximize guest satisfaction and operational efficiency.</li><li>Monitor room status reports and reconcile discrepancies between Housekeeping and Property Management Systems (PMS).</li></ul><p><b>Guest Experience</b></p><br><br><ul><li>Respond promptly and professionally to guest requests, complaints, concerns, and service recovery opportunities.</li><li>Follow up on all guest issues to ensure complete resolution and satisfaction.</li><li>Promote a culture of exceptional guest service while ensuring compliance with company service standards and core values.</li><li>Ensure guest privacy, security, and confidentiality are maintained at all times.</li></ul><p><b>Team Leadership and Development</b></p><br><br><ul><li>Assist in recruiting, onboarding, training, and developing Housekeeping team members.</li><li>Conduct ongoing coaching, counseling, and performance evaluations.</li><li>Lead daily pre-shift meetings and communicate departmental goals, priorities, and service expectations.</li><li>Promote a positive work environment through employee engagement, recognition, and motivation programs.</li><li>Ensure all associates receive required training, including Standard Operating Procedures (SOPs), safety standards, and service excellence initiatives.</li><li>Foster teamwork and collaboration within the department and across all hotel operations.</li></ul><p><b>Quality Assurance and Productivity</b></p><br><br><ul><li>Conduct regular quality inspections and provide immediate feedback to team members.</li><li>Maintain departmental productivity standards while ensuring exceptional service delivery.</li><li>Monitor housekeeping performance metrics and implement corrective action plans when necessary.</li><li>Ensure proper execution of preventative cleaning schedules, including deep cleaning programs, floor care, mattress rotation, and specialty cleaning projects.</li><li>Assist in developing and maintaining departmental checklists, procedures, and quality standards.</li></ul><p><b>Inventory and Cost Control</b></p><br><br><ul><li>Assist with managing departmental budgets and controlling operating expenses.</li><li>Monitor inventory levels of cleaning supplies, guest amenities, linen, uniforms, and operating equipment.</li><li>Conduct monthly, quarterly, and annual inventory counts as required.</li><li>Assist in purchasing and replenishment activities while maintaining approved inventory levels.</li><li>Identify cost-saving opportunities without compromising quality standards.</li></ul><p><b>Safety and Compliance</b></p><br><br><ul><li>Ensure compliance with all health, safety, sanitation, and risk management policies.</li><li>Maintain current Safety Data Sheets (SDS/MSDS) and ensure team members understand proper chemical handling procedures.</li><li>Respond effectively to emergencies and assist in implementing emergency procedures when required.</li><li>Ensure compliance with all company policies, labor laws, and workplace regulations.</li><li>Maintain a safe work environment and ensure proper use of Personal Protective Equipment (PPE).</li></ul><p><b>Maintenance Coordination</b></p><br><br><ul><li>Identify maintenance issues during inspections and submit work orders promptly.</li><li>Follow up with Engineering to ensure timely completion of repairs.</li><li>Assist in coordinating preventative maintenance initiatives within guestrooms and public areas.</li><li>Ensure guestrooms are maintained in excellent condition and out-of-order rooms are monitored appropriately.</li></ul><p><b>Administrative Responsibilities</b></p><br><br><ul><li>Assist in preparing weekly schedules based on occupancy forecasts and labor productivity targets.</li><li>Review employee attendance, worked hours, and payroll submissions for accuracy.</li><li>Prepare departmental reports and maintain accurate operational records.</li><li>Utilize hotel systems and software programs including PMS, Microsoft Office, payroll, purchasing, and inventory management systems.</li><li>Maintain confidentiality of employee and guest information.</li></ul><p><b>Additional Responsibilities</b></p><br><br><ul><li>Participate in departmental, property-wide, and corporate meetings as required.</li><li>Support company initiatives, sustainability programs, and community involvement activities.</li><li>Demonstrate leadership by example and serve as a role model for professionalism, integrity, and guest service.</li><li>Perform additional duties and special projects as assigned by the Director of Housekeeping or Executive Leadership Team.</li><li>Provide hands-on operational support whenever necessary to ensure exceptional guest experiences.</li></ul><br><p><b><span>What You Bring</span></b></p><br><br><ul><li><span>Requires a working knowledge of division operations.</span></li><li><span>Working knowledge is generally learned on-the-job.</span></li><li><span>Requires ability to operate computer equipment and other <b>[Housekeeping]</b> systems.</span></li><li><span>Requires reading, writing and oral proficiency in the English language.</span></li><li><span>More than 1 year experience.</span></li><li><b>Native Arabic Speaker </b></li><li><b>Have authorization of citizenship</b></li></ul><br><p><b><span>What We Offer:</span></b></p><br><br><ul><li><span>Competitive salary, wages, and a comprehensive benefits package</span></li><li><span>Excellent training and development opportunities</span></li><li><span>Complimentary dry cleaning for employee uniforms/ business attire. </span></li><li><span>Complimentary employee meals</span></li><li><span>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</span></li><li><span>Dental and medical/disability/life insurance</span></li><li><span>Retirement pension plan</span></li><li><span>Employee service awards</span></li><li><span>Annual employee party/social and sports events</span></li></ul><br><br><p><b><span>Schedule & Hours</span></b></p><br><br><p><span>Full–time job with 5 working days a week. </span></p><br><br><br><br><br><br><br><br><br><br><br><br> </div>
<p><h4>About Four Seasons</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location</h4>
<p>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p>
<h4>About Four Seasons</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.</p>
<p>We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<h4>About the location</h4>
<p>Nile side Egyptian glamour; a sleek setting, our hotel embodies modern Cairo and its unique cosmopolitan flair. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 units, a heated swimming pool, spa and fitness center, and 11 food and beverage venues.</p>
<p>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile. Our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p>
<h4>Assistant Director of Housekeeping</h4>
<p>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Assistant Director of Housekeeping who shares our passion for excellence and is enthusiastic about creating the ultimate experience.</p>
<h4>About the role</h4>
<p>The Assistant Director of Housekeeping is responsible for supporting the Director of Housekeeping in the overall management and daily operations of the Housekeeping Department. This role assists in ensuring exceptional cleanliness, guest satisfaction, team member engagement, operational efficiency, and compliance with company standards. The Assistant Director provides leadership training, coaching, and guidance to all Housekeeping team members while maintaining a safe, productive, and service-oriented environment.</p>
<h4>Duties & Functions</h4>
<ul>
<li>Assist the Director of Housekeeping in overseeing all housekeeping operations, including guestrooms, public areas, laundry operations, and back-of-house areas.</li>
<li>Ensure all guestrooms and public spaces meet brand standards for cleanliness, presentation, and guest readiness.</li>
<li>Supervise Housekeeping Supervisors, Room Attendants, Housepersons, Laundry Attendants, and Public Area Attendants.</li>
<li>Conduct daily inspections of guestrooms, VIP arrivals, suites, and public areas to ensure quality standards are consistently achieved.</li>
<li>Support departmental opening and closing procedures and ensure operational consistency across all shifts.</li>
<li>Coordinate room availability with Front Office and other departments to maximize guest satisfaction and operational efficiency.</li>
<li>Monitor room status reports and reconcile discrepancies between Housekeeping and Property Management Systems (PMS).</li>
</ul>
<h4>Guest Experience</h4>
<ul>
<li>Respond promptly and professionally to guest requests, complaints, concerns, and service recovery opportunities.</li>
<li>Follow up on all guest issues to ensure complete resolution and satisfaction.</li>
<li>Promote a culture of exceptional guest service while ensuring compliance with company service standards and core values.</li>
<li>Ensure guest privacy, security, and confidentiality are maintained at all times.</li>
</ul>
<h4>Team Leadership and Development</h4>
<ul>
<li>Assist in recruiting, onboarding, training, and developing Housekeeping team members.</li>
<li>Conduct ongoing coaching, counseling, and performance evaluations.</li>
<li>Lead daily pre-shift meetings and communicate departmental goals, priorities, and service expectations.</li>
<li>Promote a positive work environment through employee engagement, recognition, and motivation programs.</li>
<li>Ensure all associates receive required training, including Standard Operating Procedures (SOPs), safety standards, and service excellence initiatives.</li>
<li>Foster teamwork and collaboration within the department and across all hotel operations.</li>
</ul>
<h4>Quality Assurance and Productivity</h4>
<ul>
<li>Conduct regular quality inspections and provide immediate feedback to team members.</li>
<li>Maintain departmental productivity standards while ensuring exceptional service delivery.</li>
<li>Monitor housekeeping performance metrics and implement corrective action plans when necessary.</li>
<li>Ensure proper execution of preventative cleaning schedules, including deep cleaning programs, floor care, mattress rotation, and specialty cleaning projects.</li>
<li>Assist in developing and maintaining departmental checklists, procedures, and quality standards.</li>
</ul>
<h4>Inventory and Cost Control</h4>
<ul>
<li>Assist with managing departmental budgets and controlling operating expenses.</li>
<li>Monitor inventory levels of cleaning supplies, guest amenities, linen, uniforms, and operating equipment.</li>
<li>Conduct monthly, quarterly, and annual inventory counts as required.</li>
<li>Assist in purchasing and replenishment activities while maintaining approved inventory levels.</li>
<li>Identify cost-saving opportunities without compromising quality standards.</li>
</ul>
<h4>Safety and Compliance</h4>
<ul>
<li>Ensure compliance with all health, safety, sanitation, and risk management policies.</li>
<li>Maintain current Safety Data Sheets (SDS/MSDS) and ensure team members understand proper chemical handling procedures.</li>
<li>Respond effectively to emergencies and assist in implementing emergency procedures when required.</li>
<li>Ensure compliance with all company policies, labor laws, and workplace regulations.</li>
<li>Maintain a safe work environment and ensure proper use of Personal Protective Equipment (PPE).</li>
</ul>
<h4>Maintenance Coordination</h4>
<ul>
<li>Identify maintenance issues during inspections and submit work orders promptly.</li>
<li>Follow up with Engineering to ensure timely completion of repairs.</li>
<li>Assist in coordinating preventative maintenance initiatives within guestrooms and public areas.</li>
<li>Ensure guestrooms are maintained in excellent condition and out-of-order rooms are monitored appropriately.</li>
</ul>
<h4>Administrative Responsibilities</h4>
<ul>
<li>Assist in preparing weekly schedules based on occupancy forecasts and labor productivity targets.</li>
<li>Review employee attendance, worked hours, and payroll submissions for accuracy.</li>
<li>Prepare departmental reports and maintain accurate operational records.</li>
<li>Utilize hotel systems and software programs including PMS, Microsoft Office, payroll, purchasing, and inventory management systems.</li>
<li>Maintain confidentiality of employee and guest information.</li>
</ul>
<h4>Additional Responsibilities</h4>
<ul>
<li>Participate in departmental, property-wide, and corporate meetings as required.</li>
<li>Support company initiatives, sustainability programs, and community involvement activities.</li>
<li>Demonstrate leadership by example and serve as a role model for professionalism, integrity, and guest service.</li>
<li>Perform additional duties and special projects as assigned by the Director of Housekeeping or Executive Leadership Team.</li>
<li>Provide hands-on operational support whenever necessary to ensure exceptional guest experiences.</li>
</ul>
<h4>What You Bring</h4>
<ul>
<li>Requires a working knowledge of division operations, generally learned on the job.</li>
<li>Ability to operate computer equipment and housekeeping systems.</li>
<li>Proficiency in reading, writing, and oral English.</li>
<li>More than 1 year of experience.</li>
<li>Native Arabic speaker.</li>
<li>Authorized citizenship.</li>
</ul>
<h4>What We Offer</h4>
<ul>
<li>Competitive salary, wages, and a comprehensive benefits package.</li>
<li>Excellent training and development opportunities.</li>
<li>Complimentary dry cleaning for employee uniforms and business attire.</li>
<li>Complimentary employee meals.</li>
<li>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</li>
<li>Dental, medical, disability, and life insurance.</li>
<li>Retirement pension plan.</li>
<li>Employee service awards.</li>
<li>Annual employee party, social, and sports events.</li>
</ul>
<h4>Schedule & Hours</h4>
<p>Full-time job with 5 working days a week.</p></p><p></p>
<p> We're looking for a Senior Product Analyst who can help make data a genuine part of how Product operates. This isn't a role where you'll wait for a Product Manager to ask for a dashboard or pull a report after a decision has already been made. You'll be expected to get close to the product, understand how customers actually use it, spot patterns others may have missed, and bring insights to the table before someone asks for them. You'll operate at two levels. At the product and feature level , you'll help teams understand whether customers are discovering, adopting, engaging with, and getting value from what we're building. You'll identify friction, investigate unexpected behaviour, evaluate experiments, and help teams decide what to improve, scale, reposition, or stop. At the leadership level , you'll connect those individual product signals to the bigger picture - helping leadership understand product performance, emerging opportunities, risks, and where we should invest next. The strongest person in this role will be able to move comfortably between a SQL query, a conversation with a Product Manager, and a leadership presentation - and translate the same data into something meaningful for each audience. What You'll Do Turn product data into decisions. You'll go beyond reporting what happened to understand why it happened, what it means, and what Product should do differently as a result. Help teams define what success actually means. You'll work with Product Managers and other stakeholders to establish meaningful KPIs, success metrics, and measurement plans before features and initiatives are launched. Understand how customers use our products. You'll analyse journeys, funnels, cohorts, adoption, engagement, retention, churn, and behavioural patterns to identify where customers are succeeding and where they're getting stuck. Evaluate whether our products are delivering value. You'll assess feature performance and help teams make evidence-based decisions about whether to improve, scale, reposition, or discontinue initiatives. Bring insights into product discovery. You'll use quantitative evidence alongside customer, product, and market context to help teams understand which problems are worth solving and where the biggest opportunities exist. Challenge assumptions with evidence. When a team believes a feature is working, adoption is strong, or customers are behaving a certain way, you'll be comfortable asking, What does the data actually tell us? constructively and without creating friction. Identify opportunities before you're asked. You won't wait for a stakeholder to request a report. You'll proactively investigate anomalies, emerging trends, underperforming areas, and changes in customer behaviour and bring forward the ones that matter. Support experimentation. You'll help teams define hypotheses, success criteria, and measurement approaches, then analyse experiments and A/B tests to determine what the evidence tells us. Make complex analysis easy to understand. You'll turn large datasets and complicated analysis into clear stories, visualisations, recommendations, and decisions that make sense to both technical and non-technical audiences. Give leadership a clear view of product performance. You'll create reporting that connects detailed product and feature performance to broader business objectives, highlighting progress, drivers, risks, and recommended actions rather than simply presenting numbers. Help Product become more self-sufficient with data. You'll build repeatable analytical frameworks, dashboards, documentation, and self-service resources so teams don't need to come to you for every question. Raise data literacy across Product. You'll coach Product Managers on metrics, analysis, and interpretation, and use workshops, office hours, and day-to-day collaboration to make better use of data part of how the team works. Build trust across teams. You'll work closely with Product, Design, Engineering, and business stakeholders and influence decisions without relying on formal authority. What Success Looks Like In your first 3-6 months, you'll be building trust. Product teams know you as someone who understands the product, asks the right questions, and brings useful insights rather than simply producing reports. As you establish yourself, you'll start changing how decisions are made. Product Managers are defining meaningful success metrics earlier, teams are using evidence to evaluate their decisions, and you're proactively surfacing opportunities and risks rather than responding to reporting requests. Ultimately, success means Product becomes more intelligent. Leadership has a clear view of what's driving product performance, teams understand why customers behave the way they do, and decisions about priorities and investment are increasingly based on evidence rather than assumptions. The shift we're looking for is simple: From What happened? Why did it happen? What should we do about it? Who You Are You're naturally curious. When you see an unexpected number, you don't just add it to a report you want to know what's behind it. You think commercially, not just analytically. You understand that an interesting insight isn't necessarily a useful one. You can connect product behaviour to customer value, business performance, and investment decisions. You don't need to be given the question. You're comfortable starting with an ambiguous problem, figuring out what needs to be understood, and determining what analysis will actually help answer it. You can zoom in and out. You can spend time investigating why a particular feature's adoption dropped while still understanding how that finding connects to the wider product strategy. You're willing to challenge people. You don't simply validate what a stakeholder already believes. You're comfortable presenting evidence that contradicts an assumption, while doing so in a way that builds trust rather than defensiveness. You know that being right isn't enough.</p><p><strong>Desired Candidate Profile</strong></p><p>You're naturally curious. When you see an unexpected number, you don't just add it to a report you want to know what's behind it. You think commercially, not just analytically. You understand that an interesting insight isn't necessarily a useful one. You can connect product behaviour to customer value, business performance, and investment decisions. You don't need to be given the question. You're comfortable starting with an ambiguous problem, figuring out what needs to be understood, and determining what analysis will actually help answer it. You can zoom in and out. You can spend time investigating why a particular feature's adoption dropped while still understanding how that finding connects to the wider product strategy. You're willing to challenge people. You don't simply validate what a stakeholder already believes. You're comfortable presenting evidence that contradicts an assumption, while doing so in a way that builds trust rather than defensiveness. You know that being right isn't enough. Your analysis only creates value if people understand it and act on it. You can turn complex findings into a simple story and a clear recommendation. You're a strong communicator. You can explain an analytical finding to a Product Manager, work through the technical detail with an Engineer, and present the business implication to leadership. You're proactive and self-directed. You don't wait for a ticket to appear in your queue. You notice something worth investigating and take ownership of finding out what it means. You're comfortable with ambiguity and a changing environment. Not every question will have a clean dataset or obvious answer. You know how to work with imperfect information while being transparent about its limitations. You have 4+ years of experience in product analytics, digital analytics, business intelligence, or a closely related field, with experience working directly with digital Product teams. You're technically strong. You can independently use SQL to explore and analyse large datasets and are comfortable working with product analytics or business intelligence platforms such as Mixpanel, Heap, Pendo, Metabase, Amplitude, Looker, Tableau, Power BI, or similar tools. You understand product metrics deeply , including funnels, journeys, cohorts, retention, engagement, adoption, churn, and customer behaviour. You can translate ambiguous business questions into structured analysis and understand the difference between finding a correlation and understanding what it actually means. You're comfortable working remotely and can communicate effectively across teams without relying on being in the same room. You have professional working proficiency in English. Nice to Have Experience designing or evaluating A/B tests and experiments. Experience with statistical analysis. Familiarity with modern data stacks, data warehouses, transformation tools, event tracking, analytics instrumentation, or data governance. Experience building or improving a product analytics function or data culture. Experience presenting product recommendations to senior leadership. Working knowledge of Python or R. Experience working with B2B SaaS, enterprise products, AI products, or complex data-driven platforms.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand their customers and take action across the entire customer lifecycle.<br> Our platform brings together products including Social Listening, OmniServe, Survey, and AI Agent, helping enterprise organizations across the region turn customer data into better experiences and measurable business outcomes.<br> As we continue to scale our products, customers, and AI capabilities, the amount of data we generate is growing rapidly.<br> The opportunity is no longer simply to report on what happened - it's to understand why it happened, what it means, and what we should do next.<br> Why this role matters We're looking for a Senior Product Analyst who can help make data a genuine part of how Product operates.<br> This isn't a role where you'll wait for a Product Manager to ask for a dashboard or pull a report after a decision has already been made.<br> You'll be expected to get close to the product, understand how customers actually use it, spot patterns others may have missed, and bring insights to the table before someone asks for them.<br> You'll operate at two levels.<br> At the product and feature level , you'll help teams understand whether customers are discovering, adopting, engaging with, and getting value from what we're building.<br> You'll identify friction, investigate unexpected behaviour, evaluate experiments, and help teams decide what to improve, scale, reposition, or stop.<br> At the leadership level , you'll connect those individual product signals to the bigger picture - helping leadership understand product performance, emerging opportunities, risks, and where we should invest next.<br> The strongest person in this role will be able to move comfortably between a SQL query, a conversation with a Product Manager, and a leadership presentation - and translate the same data into something meaningful for each audience.<br> What You'll Do Turn product data into decisions.<br> You'll go beyond reporting what happened to understand why it happened, what it means, and what Product should do differently as a result.<br> Help teams define what success actually means.<br> You'll work with Product Managers and other stakeholders to establish meaningful KPIs, success metrics, and measurement plans before features and initiatives are launched.<br> Understand how customers use our products.<br> You'll analyse journeys, funnels, cohorts, adoption, engagement, retention, churn, and behavioural patterns to identify where customers are succeeding and where they're getting stuck.<br> Evaluate whether our products are delivering value.<br> You'll assess feature performance and help teams make evidence-based decisions about whether to improve, scale, reposition, or discontinue initiatives.<br> Bring insights into product discovery.<br> You'll use quantitative evidence alongside customer, product, and market context to help teams understand which problems are worth solving and where the biggest opportunities exist.<br> Challenge assumptions with evidence.<br> When a team believes a feature is working, adoption is strong, or customers are behaving a certain way, you'll be comfortable asking, “What does the data actually tell us?<br>” — constructively and without creating friction.<br> Identify opportunities before you're asked.<br> You won't wait for a stakeholder to request a report.<br> You'll proactively investigate anomalies, emerging trends, underperforming areas, and changes in customer behaviour and bring forward the ones that matter.<br> Support experimentation.<br> You'll help teams define hypotheses, success criteria, and measurement approaches, then analyse experiments and A/B tests to determine what the evidence tells us.<br> Make complex analysis easy to understand.<br> You'll turn large datasets and complicated analysis into clear stories, visualisations, recommendations, and decisions that make sense to both technical and non-technical audiences.<br> Give leadership a clear view of product performance.<br> You'll create reporting that connects detailed product and feature performance to broader business objectives, highlighting progress, drivers, risks, and recommended actions rather than simply presenting numbers.<br> Help Product become more self-sufficient with data.<br> You'll build repeatable analytical frameworks, dashboards, documentation, and self-service resources so teams don't need to come to you for every question.<br> Raise data literacy across Product.<br> You'll coach Product Managers on metrics, analysis, and interpretation, and use workshops, office hours, and day-to-day collaboration to make better use of data part of how the team works.<br> Build trust across teams.<br> You'll work closely with Product, Design, Engineering, and business stakeholders and influence decisions without relying on formal authority.<br> What Success Looks Like In your first 3-6 months, you'll be building trust.<br> Product teams know you as someone who understands the product, asks the right questions, and brings useful insights rather than simply producing reports.<br> As you establish yourself, you'll start changing how decisions are made.<br> Product Managers are defining meaningful success metrics earlier, teams are using evidence to evaluate their decisions, and you're proactively surfacing opportunities and risks rather than responding to reporting requests.<br> Ultimately, success means Product becomes more intelligent.<br> Leadership has a clear view of what's driving product performance, teams understand why customers behave the way they do, and decisions about priorities and investment are increasingly based on evidence rather than assumptions.<br> The shift we're looking for is simple: From “What happened?<br>” → “Why did it happen?<br>” → “What should we do about it?<br>" Who You Are You're naturally curious.<br> When you see an unexpected number, you don't just add it to a report — you want to know what's behind it.<br> You think commercially, not just analytically.<br> You understand that an interesting insight isn't necessarily a useful one.<br> You can connect product behaviour to customer value, business performance, and investment decisions.<br> You don't need to be given the question.<br> You're comfortable starting with an ambiguous problem, figuring out what needs to be understood, and determining what analysis will actually help answer it.<br> You can zoom in and out.<br> You can spend time investigating why a particular feature's adoption dropped while still understanding how that finding connects to the wider product strategy.<br> You're willing to challenge people.<br> You don't simply validate what a stakeholder already believes.<br> You're comfortable presenting evidence that contradicts an assumption, while doing so in a way that builds trust rather than defensiveness.<br> You know that being right isn't enough.<br> Your analysis only creates value if people understand it and act on it.<br> You can turn complex findings into a simple story and a clear recommendation.<br> You're a strong communicator.<br> You can explain an analytical finding to a Product Manager, work through the technical detail with an Engineer, and present the business implication to leadership.<br> You're proactive and self-directed.<br> You don't wait for a ticket to appear in your queue.<br> You notice something worth investigating and take ownership of finding out what it means.<br> You're comfortable with ambiguity and a changing environment.<br> Not every question will have a clean dataset or obvious answer.<br> You know how to work with imperfect information while being transparent about its limitations.<br> You have 4+ years of experience in product analytics, digital analytics, business intelligence, or a closely related field, with experience working directly with digital Product teams.<br> You're technically strong.<br> You can independently use SQL to explore and analyse large datasets and are comfortable working with product analytics or business intelligence platforms such as Mixpanel, Heap, Pendo, Metabase, Amplitude, Looker, Tableau, Power BI, or similar tools.<br> You understand product metrics deeply , including funnels, journeys, cohorts, retention, engagement, adoption, churn, and customer behaviour.<br> You can translate ambiguous business questions into structured analysis and understand the difference between finding a correlation and understanding what it actually means.<br> You're comfortable working remotely and can communicate effectively across teams without relying on being in the same room.<br> You have professional working proficiency in English.<br> Nice to Have Experience designing or evaluating A/B tests and experiments.<br> Experience with statistical analysis.<br> Familiarity with modern data stacks, data warehouses, transformation tools, event tracking, analytics instrumentation, or data governance.<br> Experience building or improving a product analytics function or data culture.<br> Experience presenting product recommendations to senior leadership.<br> Working knowledge of Python or R.<br> Experience working with B2B SaaS, enterprise products, AI products, or complex data-driven platforms.<br> What the hiring process will look like Recruiter screening — An initial conversation about your experience, motivations, and what you're looking for next.<br> Analytics interview — A deeper discussion around your product analytics experience, technical capability, and how you approach ambiguous analytical problems.<br> Case study / analytical exercise — You'll be given a product or business problem and asked to analyse the available information, identify the key insights, and explain what you would recommend.<br> Presentation Interview — You'll meet Product and/or business stakeholders to explore how you communicate insights, challenge assumptions, and influence decisions based on the case study.<br> Leadership / culture interview — A final conversation focused on how you operate, collaborate, handle ambiguity, and contribute to a high-performing team.<br></span> </div>
Join dsm-firmenich as a Production Operator at our Animal Nutrition & Health (ANH) premix plant in Sadat City. In this hands-on role, you will operate manufacturing processes, handle raw materials, support safe and efficient production, and ensure quality standards are met in a dynamic production environment offering long-term career growth.<br><br>Your key responsibilities<br>• Operate production equipment and manufacturing processes safely and efficiently according to instructions and procedures<br>• Handle raw materials including transport, weighing, mixing, filling silos, bagging, and stacking finished goods<br>• Monitor process parameters, record production data and report deviations or disturbances to supervisors<br>• Take product samples, perform basic analysis, and support quality control activities in line with procedures<br>• Carry out minor maintenance activities and support utility mechanics to ensure continuous production<br>• Maintain good housekeeping standards and comply with Quality, Health, Safety, and Environmental guidelines <br><br>We offer<br>• A rich history and a promising future of bold scientific innovation and passionate creation with our customers<br>• A space to grow by encouraging and supporting curiosity and an open mindset<br>• A culture that prioritizes safety and well-being, both physically and mentally<br>• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose<br>• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity<br>• An eagerness to be one team and learn from each other to bring progress to life and create a better future<br><br>Qualifications:<br>• At least 2 years of experience as a Production Operator or Premix Operator<br>• Ability to work in shifts and in a production/industrial environment<br>• Basic understanding of production processes, equipment, and safety rules<br>• A responsible, safety-oriented mindset with attention to detail.<br><br><br><br><br>About ANH<br><br>ANH, in the process of separating from dsm-firmenich, is a global leader in animal nutrition and health, as well as vitamins, carotenoids, and aroma ingredients - driven by its strong purpose: feeding the planet without costing the earth. Together, we make it possible. www.dsm-firmenich.com/ANH<br><br><br>About dsm-firmenich<br>At dsm-firmenich, we don’t just meet expectations – we go beyond them. <br>Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.<br> <br>From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.<br><br>And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. <br><br>Because real progress only happens when we go beyond, together.<br><br><br>Inclusion, belonging and equal opportunity statement<br>At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.<br><br>We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.<br><br>We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.<br><br>And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.<br><br><br>Agency statement :<br>We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Donor Relations Representative is responsible for ensuring the best-in-class donor service. He/ she shall oversee the donor journey inside the donation center as well as all the communications in between donation visits. He/ She shall work with donation center staff, assists them in resolving donors complaints, improving donors service, and maintaining satisfied donors. Donor Relations Representative shall be the donation center champion for the donor CRM system; engaging the donors, respond to their inquiries and keep them updated. Heshe oversees the implementation of donor retention and loyalty programs. Heshe shall work generated leads for conversion, follow up on call center and other marketing activities within the donor recruitment area for the donation center. Donor Relations Representative is responsible for donation center administrative work as assigned by the direct managers.</p><p>This role is rotational shifts (Day and Night shits) and not fixed</p><p>Key responsibility - Serve as a point of contact for donor affairs in the donation center. - Coordinate and organize the donor journey inside the donation center. - Donor Center CRM champion: approve & follow up on appointments, generated leads, announcements and reminders. - Oversee the implementation of Donor retention and loyalty programs within the donation center. - Follow up on generated leads from the landing page: contacting leads and keep appointments. - Coordinate and follow up with the call center for leads conversion, donors enquires and complaints. - Send daily reminders for regular donors (next donation date). - Track and follow up donors complaints. - Conduct and analyze Donor satisfaction surveys. - Coordinate the donor journey inside the Donation Center for time and efficiency. - Keep the Donor Center appointments calendar updated. - Proactively anticipate obstacles and propose solutions for better donor service. - Maintain a proper and presentable donation center. - Carry out administrative work as assigned by the direct managers and keep the proper documentation system to the related activities and duties.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in related fields and requires a minimum of 3 years of related experience in customer service and sales.</li><li>Proficiency in all Microsoft Office applications, and CRM applications.</li><li>Outstanding communication skills.</li><li>Strong Interpersonal skills.</li><li>Maintain a positive attitude focused on customer satisfaction.</li><li>Critical thinking and problem solving.</li><li>Analytical.</li><li>Time management.</li><li>Conflict management</li><li>Teamwork.</li><li>Very Good written and spoken English and Arabic.</li></ul><p></p></section>
<p><h4>Position summary</h4>
<p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p>
<p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>
Role Objectives :The Fulfillment Point Manager is responsible for managing the dark stores on ground, in terms of orderfulfillment, quality control, and logistics, and will coordinate closely with the customer service and the Dark Store &Last Mile Operations Manager. Roles & Responsibilities:managing FP Operations on the ground. Ensure orders are being filled and shipped timely and accurate. Prevents product damage and shrinkage, accidents, and occupational hazards. Effectively monitors the flow of goods through the stock management system. Maintain a clean and safe work environment. Prepares necessary SOPs for fulfillment processes. Assist in analyzing current operations and make recommendations on ways to improve. Maintain the highest standards of customer service by immediately attending to and resolving customer issues. REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS :Bachelor’s degree Knowledge of warehouse software packages and MS Office proficiency. Analytical thinking skills. High attention to detail. Problem solving skills. Good command of the English language. Multi-functional team leadership skills. Conflict resolution skills. Able to work on shift basis.
<p><strong>Location:</strong> Remote – Egypt<br><strong>Shift:</strong> <strong>6:00 PM to 2:00 AM Cairo Time</strong></p><p><strong>Job Overview:</strong></p><p>We are looking for a motivated and results-driven <strong>Appointment Setter – BPO</strong> to join our remote sales team.</p><p>The role involves <strong>outbound cold calling, lead generation, prospect qualification, and appointment booking</strong>. The ideal candidate should be confident communicating with international prospects, building rapport, identifying customer needs, handling objections, and generating qualified appointments for the sales team.</p><p><strong>Responsibilities: </strong></p><ul><li><p><strong>Outbound Cold Calling:</strong> Make high-volume outbound calls to prospective customers and initiate professional sales conversations.</p></li><li><p><strong>Lead Generation:</strong> Identify, prospect, and qualify potential customers through cold calling and other lead-generation activities.</p></li><li><p><strong>Appointment Setting:</strong> Schedule qualified appointments and meetings for the sales team while maintaining a consistent appointment pipeline.</p></li><li><p><strong>Lead Qualification:</strong> Understand prospects' needs, determine their level of interest, and identify qualified opportunities.</p></li><li><p><strong>Customer Engagement:</strong> Build rapport with prospects and maintain professional and engaging conversations.</p></li><li><p><strong>Objection Handling:</strong> Respond confidently to customer objections and questions while maintaining a positive sales approach.</p></li><li><p><strong>Follow-Ups:</strong> Conduct timely follow-ups with leads to maximize appointment conversion.</p></li><li><p><strong>CRM Management:</strong> Accurately record calls, lead information, appointment details, and follow-up activities in the CRM.</p></li><li><p><strong>Target Achievement:</strong> Consistently meet or exceed daily, weekly, and monthly appointment and productivity targets.</p></li><li><p><strong>Reporting:</strong> Maintain accurate records of daily calling activities, appointments, and performance.</p></li></ul><p><strong>Tools & Software:</strong></p><ul><li><p>CRM Platforms</p></li><li><p>Calling & Dialer Software</p></li><li><p>Google Workspace</p></li><li><p>Microsoft Office</p></li><li><p>Google Sheets / Excel</p></li><li><p>WhatsApp</p></li><li><p>Zoom / Google Meet</p></li><li><p>Slack / Microsoft Teams</p></li><li><p>Time-Tracking Software</p></li></ul><blockquote><p><strong>Perks & Benefits:</strong></p></blockquote><ul><li><p><strong>Fully Remote:</strong> Work from the comfort of your home.</p></li><li><p><strong>International Exposure:</strong> Opportunity to work with international clients and markets.</p></li><li><p><strong>Performance-Based Incentives:</strong> Additional earning opportunities based on performance.</p></li><li><p><strong>Career Growth:</strong> Opportunities to develop your sales and communication skills.</p></li><li><p><strong>Performance-Driven Environment:</strong> Work in a professional and results-oriented team.</p></li></ul><p><strong>Company Overview:</strong></p><p><strong>7th Growth</strong> is a results-driven marketing agency specializing in innovative growth marketing strategies. Our services include <strong>lead generation, SEO, targeted advertising, and creative graphic design</strong>.</p><p>We focus on providing customized solutions that generate measurable results for our clients. Join 7th Growth and become part of an international, performance-driven team while contributing directly to the growth of our company and our clients.</p><p><strong>Requirements</strong></p><p><strong>Qualifications: </strong></p><ul><li><p>Previous experience in <strong>BPO, appointment setting, telesales, cold calling, or lead generation</strong> is highly preferred.</p></li><li><p>Experience working with <strong>US, Canadian, or international clients</strong> is an advantage.</p></li><li><p>Strong <strong>English communication skills</strong>, both verbal and written.</p></li><li><p>Excellent phone etiquette and confidence in speaking with prospects.</p></li><li><p>Strong persuasion and objection-handling skills.</p></li><li><p>Ability to work with daily and monthly <strong>KPIs and sales targets</strong>.</p></li><li><p>Self-motivated, disciplined, and results-oriented.</p></li><li><p>Strong time-management and organizational skills.</p></li><li><p>Ability to work independently in a remote environment.</p></li><li><p>Reliable internet connection and a suitable work-from-home setup.</p></li></ul><p><strong>Skills:</strong></p><ul><li><p>Communication Skills</p></li><li><p>Active Listening</p></li><li><p>Cold Calling</p></li><li><p>Lead Generation</p></li><li><p>Appointment Setting</p></li><li><p>Customer Engagement</p></li><li><p>Objection Handling</p></li><li><p>Sales & Persuasion</p></li><li><p>Follow-Up Management</p></li><li><p>Time & KPI Management</p></li></ul><p><strong>Internet Requirements:</strong></p><ul><li><p><strong>Primary Internet Connection:</strong> Minimum <strong>100 Mbps</strong></p></li><li><p><strong>Backup Internet Connection:</strong> Minimum <strong>100 Mbps</strong></p></li><li><p>Both connections must be reliable and available during working hours.</p></li></ul><p><strong>Power Backup:</strong></p><ul><li><p>Reliable power backup is mandatory.</p></li><li><p>Accepted options include <strong>UPS, Inverter, Generator, or an equivalent reliable backup solution</strong>.</p></li><li><p>Power backup should be sufficient to support the computer and work equipment during power interruptions.</p></li></ul><p><strong>Computer Requirements:</strong></p><ul><li><p>Reliable computer/laptop suitable for handling CRM, calling/dialer software, communication platforms, and other work applications.</p></li><li><p>Computer must have sufficient <strong>CPU, RAM, Disk, and GPU performance</strong> to support smooth work operations.</p></li></ul><h3>Work-From-Home Setup</h3><ul><li><p>Dedicated and professional workspace.</p></li><li><p>Quiet environment suitable for outbound calling.</p></li><li><p>Functional <strong>headset with microphone</strong>.</p></li><li><p>Ability to remain available and reachable throughout the assigned shift.</p></li><li><p>Reliable backup arrangements to ensure uninterrupted work during internet or power disruptions.</p></li></ul><p><strong>Note:</strong> Infrastructure verification may be conducted during the recruitment/on-boarding process. Candidates must be able to meet all minimum work-from-home requirements before joining.</p>
Company Description TP Cairo EG is part of a global customer experience and contact center services organization, supporting international clients across various industries. The Cairo site focuses on delivering high-quality English-language support for overseas accounts, with a strong emphasis on service excellence and operational efficiency. Team members work in a structured, professional environment with clear performance standards and training opportunities. The company values reliability, strong communication skills, and a commitment to helping customers resolve their inquiries effectively.<br>Role Description This is a full-time, on-site Call Centre role located in New Cairo, supporting English accounts at B2/C1 proficiency level. Team members handle inbound and outbound calls, respond to customer inquiries, and provide accurate information regarding products, services, and account details. Daily tasks include listening carefully to customer concerns, resolving issues, escalating complex cases when needed, and documenting interactions in company systems. The role involves adhering to call center procedures, meeting performance targets such as quality and productivity, and maintaining professional communication standards in English. Employees are expected to collaborate with their team, participate in training, and follow company policies and guidelines.<br>Qualifications<br> <br>Strong English communication skills (spoken and written) with proficiency at B2/C1 level. Customer Service experience or skills, including handling inquiries, resolving issues, and maintaining professionalism. English Teaching or Training background that supports clear, structured communication and guidance for customers. Translation skills that help interpret and clarify information accurately between parties when needed. Ability to work on-site in New Cairo on a full-time basis and comply with shift schedules. Comfort with basic computer applications, call center software, and data entry. Strong listening skills, patience, and problem-solving abilities in customer interactions. Minimum of a relevant high school diploma; university degree or equivalent is beneficial. Previous call center or contact center experience is an advantage but not mandatory.
Company Overview A global industrial manufacturer specializing in advanced insulation materials for thermal, acoustic, and fire protection applications. The company operates across multiple sectors, including construction, HVAC, and energy, offering high-quality, innovative solutions that meet international standards and client needs.<br><br>Job Summar The Production Supervisor is responsible for overseeing daily production operations to ensure that production targets, quality standards, and safety requirements are achieved efficiently. The role involves supervising production staff, monitoring workflow, optimizing productivity, and ensuring compliance with company policies and operational procedures.<br>. Key Responsibilities Supervise and coordinate daily production activities to ensure production schedules and targets are met. Monitor production processes and identify opportunities to improve efficiency, productivity, and quality. Ensure compliance with quality standards and production specifications Manage and supervise production employees, including task allocation, performance monitoring, and coaching. Ensure adherence to health, safety, and environmental regulations within the production. Monitor machine utilization and coordinate with maintenance teams to minimize downtime. Prepare and review daily production reports, including output, efficiency, and operational issues. Investigate production delays, quality issues, and operational challenges, and implement corrective action. Coordinate with quality, warehouse, planning, and maintenance teams to ensure smooth operations. Monitor material consumption and minimize production waste. Participate in workforce planning and shift scheduling activities. Support continuous improvement initiatives to enhance operational performance and productivity. Ensure proper training and development of production staff.<br>Qualificati Bachelor’s degree in Engineering, or relevant8+ years of experience in production, manufacturing, or operations, with at least 4 years in a supervisory role Leadership and team management skills Strong problem-solving and decision-making ability Excellent communication and interpersonal skills Organizational and time management skills Ability to work under pressure and meet deadlines Proficient in Microsoft Office applications, particularly Excel. Experience with ERP systems is preferred Knowledge of production processes and manufacturing operations Understanding of quality management systems and production KPFamiliarity with health and safety regulations Experience in production planning and process improvement methodology
<p> </p><ul><li><p>Al Fawzy Dental is hiring Customer Service Specialist for night shift both genders for Agouza branch.</p></li><li><p>Working hours : 3 pm to 10 pm</p></li><li><p>Days off : Friday</p></li><li><p>Age : 25 - 35</p></li></ul><p><strong>Job Benefits:</strong></p><p>1-Bonus and incentives are applied quarterly on overall income.</p><p>2-Paid social insurance.</p><p>4-Paid overtime exceeding shift hours.</p><p> </p><p>Job role:</p><ul><li><p><strong>Patient Communication:</strong> Responding to patient inquiries via phone, email, WhatsApp, social media, and other communication channels in a professional and timely manner. Providing accurate information about dental services, available dentists, clinic schedules, and general procedures.</p></li><li><p><strong>Appointment Management:</strong> Scheduling, confirming, rescheduling, and cancelling dental appointments while maintaining an accurate and organized appointment calendar. Contacting patients to confirm upcoming appointments and following up on missed or cancelled appointments.</p></li><li><p><strong>Patient Registration & Records:</strong> Registering new patients and maintaining accurate and up-to-date patient information in the CRM or clinic management system while ensuring confidentiality of patient data.</p></li><li><p><strong>Patient Follow-Up:</strong> Following up with patients regarding appointment reminders, scheduled visits, treatment plans, and post-treatment care instructions as directed by the dental team. Seeking patient feedback and addressing any concerns or issues in a timely manner.</p></li><li><p><strong>Patient Support:</strong> Assisting patients with general information regarding treatments, costs, payment options, and available offers in accordance with the dental center's policies. Referring medical or clinical questions to the appropriate dental professional.</p></li><li><p><strong>Complaint Handling & Problem-Solving:</strong> Addressing patient concerns, complaints, or conflicts professionally and working toward appropriate and timely resolutions. Escalating complex cases when necessary and collaborating with the dental team to resolve any challenges that may arise.</p></li><li><p><strong>Team Collaboration:</strong> Collaborating with dentists, dental assistants, hygienists, reception staff, and the office manager to ensure a smooth workflow and positive patient experience. Communicating effectively with dental professionals regarding patient needs, appointments, and schedules.</p></li><li><p><strong>Multitasking & Organization:</strong> Handling multiple responsibilities simultaneously, including answering calls, responding to messages, scheduling appointments, following up with patients, and completing administrative tasks while maintaining accuracy and efficiency.</p></li><li><p><strong>Patient Experience & Satisfaction:</strong> Maintaining a high standard of customer service throughout the patient journey. Collecting patient feedback and identifying opportunities to improve patient satisfaction and the overall experience at the dental center.</p></li><li><p><strong>Performance & Service Standards:</strong> Meeting established customer service KPIs, including response time, appointment confirmation, follow-up completion, and patient satisfaction targets.</p></li><li><p><strong>Confidentiality & Compliance:</strong> Maintaining patient confidentiality and complying with the dental center's policies, procedures, privacy requirements, and professional standards.</p></li><li><p><strong>Professionalism:</strong> Upholding the professional reputation of the dental center by maintaining a courteous, respectful, and professional attitude when interacting with patients, colleagues, and dental professionals.</p></li></ul><p></p><p><strong>Requirements</strong></p><p> Job requirements for this position:</p><ul><li><p><strong>Age</strong> : 25 - 35</p></li><li><p><strong>English fluency</strong> is a must plus other languages is a preferred requirement.</p></li></ul><ul><li><p><strong>Education and Training: </strong>Bachelor degree is typically required.</p></li><li><p><strong>Communication Skills: </strong>Excellent verbal and written communication skills. Ability to communicate effectively with patients, dental professionals, and other staff members.</p></li><li><p><strong>Customer Service: </strong>Strong customer service skills to create a positive experience for patients. Ability to handle patient inquiries, schedule appointments, and address concerns in a professional and friendly manner.</p></li><li><p><strong>Previous experience</strong> in <strong>customer service, healthcare, dental clinics, medical centers, or hospitality</strong> is preferred.</p></li><li><p><strong>Organizational Skills: </strong>Effective organizational skills to manage appointments, schedules, and patient records. Maintaining an orderly and efficient front office.</p></li><li><p><strong>Computer Proficiency: </strong>Familiarity with dental practice management software and basic computer skills. Ability to use software for appointment scheduling, billing, and other administrative tasks.</p></li><li><p><strong>Phone Etiquette: </strong>Professional phone etiquette when answering calls, scheduling appointments, and addressing patient inquiries.</p></li><li><p><strong>Appointment Scheduling: </strong>Scheduling and confirming patient appointments. Managing the dental office's appointment calendar efficiently.</p></li><li><p><strong>Multitasking: </strong>Handling multiple tasks simultaneously, such as answering phones, scheduling appointments, and managing administrative responsibilities.</p></li><li><p><strong>Team Collaboration: </strong>Collaborating with other members of the dental team, including dental assistants, hygienists, and the office manager, to ensure smooth workflow.</p></li><li><p><strong>Attention to Detail: </strong>Paying attention to detail in maintaining accurate patient records and processing administrative tasks.</p></li></ul><p></p><p></p>
Company Description Raya CX is a next-generation BPO and customer experience management provider serving clients across diverse industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Raya CX operates from competitive, highly skilled labor markets to deliver reliable, scalable customer care solutions. Its integrated outsourcing services are supported by advanced technology, robust strategies, and a strong focus on continuous improvement and innovation. Team members benefit from working in a dynamic environment that prioritizes quality, efficiency, and professional development.<br>Role Description The English (C1) Customer Service Agent is a full-time, on-site role based in Qesm El Maadi. The agent will handle incoming customer inquiries via phone, email, and chat, providing clear, accurate, and timely information in English. Daily responsibilities include resolving customer issues, documenting interactions, and following established procedures and service-level agreements. The role involves maintaining high customer satisfaction, escalating complex cases when necessary, and coordinating with internal teams to ensure effective solutions. The agent will also contribute to continuous improvement by identifying recurring issues, suggesting process enhancements, and adhering to company policies and quality standards.<br>Qualifications<br> Strong customer-facing skills, including Customer Service, Customer Support, and Customer Service Representatives experience. Proven ability to drive Customer Satisfaction and enhance overall Customer Experience. English language proficiency at C1 level, with clear verbal and written communication skills. Ability to work on-site in Qesm El Maadi on a full-time basis, with flexibility for shift work if required. Solid problem-solving, active listening, and conflict-resolution abilities. Comfort with using CRM systems, ticketing tools, and basic office software. Previous experience in contact centers, BPO, or customer-facing roles is an advantage. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is a plus.
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<br>Company Description<br><br><p>Founded in 2000 in Antalya by award-winning Turkish entrepreneur <strong>Fettah Tamince</strong>, who desired to create cities within cities.</p><br><p>Encapsulating traditional Turkish hospitality, where each Rixos destination is a rich living space where guests and residents can find everything they need, always in carefree atmosphere.</p><br><p>In 2017 Rixos Hotels announces a strategic partnership with Accor Hotels, and in 2022 Rixos becomes part of Ennismore’s “Immersive Resorts” and becomes the backbones of “All Inclusive Collection”.</p><br><p><strong>Brand Network:</strong></p><br><p>Currently 35 hotels (13,000+ rooms) operating and more than 20 hotels (12,000+ rooms) in the pipeline.</p><br><p>With a global presence, Rixos Hotels & Resorts are renowned for providing guests of all ages and interests with the <strong>ultimate all-inclusive experience</strong>.</p><br><p>With <strong>all-inclusive, all-exclusive</strong> <strong>programming</strong> and <strong>services</strong>, we cater for every member of the <strong>family and we are always where our guests want us to be!</strong></p><br><p><strong>What is special about Rixos Service?</strong></p><br><p>A culture of noticing the little things and knowing that the little things have always been the big things!</p><br><p>Are you ready to join our amazing multicultural environment, work in real luxury hotels with ongoing career growth and development opportunities, as well as the most competitive salary and benefits?</p><br><p><em>Apply now, join Rixos and make a difference in others’ life!</em></p><br><br>Job Description<br><br><ol><li> Keep the technical services workshop up and running.</li><li>Maintenance and production of all items need to paint and furniture in the facility.</li><li>Care for and repair all items need to paint in the facility.</li><li>Perform tasks assigned by his/her manager that are related to the department and position.</li><li>Take part in any work that requires the full participation of the Technical Service Department.</li><li>Scrape, sandpaper, prime, or seal surfaces prior to painting in the facility. Repair any problems with keys and locks.</li><li>Work on a shift basis and start the shift on time.</li><li>Keep the work space clean and ensure that it is cleaned after the work is complete. Must always look clean and proper and wear a uniform.</li><li>Work according to the policies, procedures and instructions identified by the Chief Engineer</li><li>Take part in the Emergency Response Team.</li><li>Must take all measures required for occupational and worker health and comply with all measures taken.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li> Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ol><br>Qualifications<br><br><ul><li><strong>Education</strong>: At least a technical high school or vocational diploma.</li><li><strong>Experience</strong>: At least 2 years of practical experience required by the job.</li><li><strong>Foreign Language:</strong> Not required.</li><li><strong>Courses and Training: </strong>Not required.</li><li><strong>Computer Literacy:</strong> Not required.</li><li><strong>Skills:</strong> Expected to use basic tools and equipment related to the job. If necessary, expected to possess certification in the related field</li></ul><br>Additional Information<br><br><p><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
About bosta:<br>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.<br><br>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br><br>About The Role : <br>We are looking for a Logistics Operations Senior Coordinator with good knowledge of returned shipments and reverse logistics.<br><br>The role involves supervising daily warehouse and logistics activities, with a focus on handling returns, basic quality checks, routing, and meeting customer SLAs, while supporting smooth and efficient operations.<br><br>Job Code : <br>New 2026OPER-242<br><br>Job Responsibilities : <br><br>Core Responsibilities Will Include Help to solve logistics and supply chain challenges through data analysis, innovation and process optimizationreate and cultivate a safe working environment by identifying safety opportunities across your work area Manage and train our Associates to help deliver the best service for our customers Ensure that customer orders are fulfilled in line withquality and safety guidelines Continuously provide critical shift related information to front line management and operators<br><br><br><br><br>Job Qualifications :<br><br>Experience managing teams Experience with planning, performance metrics, and process improvement Preferred Qualifications Experience in logistics Experience with data analysis<br><br><br><br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We’re Hiring | Central Kitchen Production Manager<br>???? Location: Rehab Garden 8, New Cairo, Egypt<br>We are looking for an experienced Central Kitchen Production Manager to lead and optimize our Central Kitchen operations.<br>Key Responsibilities<br>Operations Management<br>* Lead and manage all Central Kitchen production departments.* Develop daily, weekly, and monthly production plans based on sales forecasts.* Ensure all products are prepared according to company recipes and quality standards.* Monitor production capacity and maximize operational efficiency.* Coordinate production schedules with Supply Chain and Retail Operations.<br>Team Leadership<br>* Lead, coach, and develop production supervisors and teams.* Set KPIs and performance objectives.* Conduct performance evaluations.* Plan manpower requirements and shift schedules.* Identify training needs and support continuous staff development.<br>Food Quality & Safety<br>* Ensure full compliance with HACCP and Food Safety standards.* Monitor hygiene practices across all production areas.* Conduct regular quality audits and implement corrective actions.<br>Cost & Inventory Control<br>* Control food cost and minimize production waste.* Monitor production yields and labor productivity.* Ensure inventory accuracy and proper stock rotation.* Coordinate purchasing requirements and optimize raw material utilization.<br>Continuous Improvement<br>* Improve production processes and operational efficiency.* Introduce best practices and new production methods.* Support new product development and launches.<br>Qualifications<br>* Proven experience as a Production Manager or Central Kitchen Manager in a Central Kitchen, restaurant chain, catering, or food production environment.* Strong leadership and people management skills.* Solid knowledge of HACCP, Food Safety, and Quality Systems.* Experience in production planning, inventory management, cost control, and KPI management.* Excellent problem-solving and decision-making abilities.<br>Key Performance Indicators (KPIs)<br>* Production Plan Achievement* Order Fulfillment Rate* On-Time Production* Product Quality Score* HACCP Compliance* Food Cost %* Waste %* Production Efficiency* Capacity Utilization* Inventory Accuracy<br>If you have the experience and passion to drive operational excellence in a high-volume Central Kitchen environment, we’d love to hear from you.<br>Apply now
The VOC Specialist will play a key role in gathering, analyzing, and reporting customer feedback to enhance service delivery and customer satisfaction in our Outsourcing/Offshoring operations. This position will work cross-functionally with various teams to implement changes based on insights derived from Voice of the Customer (VOC) data.<br><br>---<br><br>Responsibilities:<br><br>· Develop and maintain VOC programs to capture customer feedback across multiple channels.<br>· Analyze customer feedback data to identify trends, pain points, and areas for improvement.<br>· Collaborate with operations, quality, and client management teams to ensure feedback is actionable and leads to service enhancements.<br>· Prepare and present VOC reports to stakeholders, highlighting key findings and recommendations.<br>· Conduct regular training sessions to educate staff on the importance of customer feedback and best practices for responding to VOC insights.<br><br>---<br><br>Requirements:<br><br>· Bachelor's degree in Computer Science, IT, Engineering, Science, or a related technical field (preferred).<br>· Minimum 6 months of experience in customer experience, market research, or a related area, preferably in the outsourcing industry.<br>· Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.<br>· Proficiency in VOC tools and customer feedback platforms (e.g., Qualtrics, Medallia, Survey Monkey) is a plus.<br>· Excellent communication and presentation skills to engage with stakeholders and deliver findings.<br>· English Proficiency: Minimum B1 (Intermediate) – B2 (Upper-Intermediate) preferred.<br>· Android phone user (required for internal attendance application).<br><br>---<br><br>Compensation & Benefits:<br><br>· Net Salary: Up to 15,000 EGP (based on experience and English level).<br>· Fixed Shift: 9:00 AM – 6:00 PM.<br>· Social and Medical Insurance (company-paid).<br>· Company-provided transportation (pickup/drop-off from Maadi Thakanat Station).<br>· Paid training starting from the first payroll.<br>· Half-year performance bonus (up to double/triple salary).<br>· Loyalty allowance and annual salary increments.
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<p><b>This is where </b>your work makes a difference.</p><br><br><br><p>At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.</p><br><br><br><p>Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.</p><br><br><br><p>Here, you will find more than just a job—you will find purpose and pride. </p><br><br><br><br><p><span><b>Location Requirement – Malta</b><br>This position is based in <b>Malta</b>. Applications are only being considered from candidates who are willing and able to relocate to Malta for this opportunity.<br>Full time on permanent basis. Shift based.</span></p><br><br><br><p><span>The Production Technician will be required to work on a shift basis while carrying out preventative and predictive maintenance to ensure maximum equipment availability and deal with machine breakdowns and any necessary equipment upgrades.<br>We are looking for a skilled Production Technician to join our team. The Production Technician is responsible for operating and maintaining production machinery, ensuring that manufacturing procedures are carried out accurately, and maintaining a safe and clean working environment.</span></p><br><br><p><br><span><b>Responsibilities</b></span></p><br><br><ul><li><p><span>Perform the necessary maintenance activities on assigned equipment. Maintenance can be related to breakdown maintenance and preventive maintenance. Both activities must be performed by following Baxter's Global Procedures, as well as Baxter Malta's Local Procedures.</span></p><br><br></li><li><p><span>Support the Engineering team in the installation and validation of new processes within the plant, process improvements, MIPs, SNCs, and NPDs.</span></p><br><br></li><li><p><span>Adhere to all environmental, health and safety SOPs, equipment requirements, policies, and procedures, including any process-specific requirements.</span></p><br><br></li><li><p><span>Support plant-wide strategic plan programs and activities as instructed by the area Maintenance Manager.</span></p><br><br></li></ul><p><br><span><b>Qualifications</b></span></p><br><br><ul><li><p><span>Electrical qualification.</span></p><br><br></li><li><p><span>Proven work experience as a Production Technician or in a similar role.</span></p><br><br></li><li><p><span>Experience with industrial manufacturing equipment.</span></p><br><br></li><li><p><span>Understanding of safety regulations and procedures.</span></p><br><br></li><li><p><span>Good physical condition and stamina.</span></p><br><br></li><li><p><span>Technical knowledge and ability to read blueprints, manuals, and drawings.</span></p><br><br></li><li><p><span>Excellent troubleshooting skills.</span></p><br><br></li><li><p><span>Strong attention to detail and accuracy in work.</span></p><br><br></li></ul><p><br><span>We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The minimum salary for this position is €20,800.00 annually. Your initial pay could be at the minimum or higher based on skills and expertise, experience, and other relevant factors, all of which are subject to change. This position may also be eligible for competitive benefits, discretionary bonuses, and/or long-term incentives. For questions about compensation, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.</span></p><br><br><br><br><p><b>Equal Employment Opportunity</b></p><br><br><br><p>Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.</p><br><br><br><br><p><b>Reasonable Accommodations</b><br>Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.</p><br><br><br><br><p><b>Recruitment Fraud Notice</b><br><span>Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.</span></p><br><br><br> </div>
About the Job:<br><br>The VOC Specialist will play a key role in gathering, analyzing, and reporting customer feedback to enhance service delivery and customer satisfaction in our Outsourcing/Offshoring operations. This position will work cross-functionally with various teams to implement changes based on insights derived from Voice of the Customer (VOC) data.<br><br>---<br><br>Responsibilities:<br><br>· Develop and maintain VOC programs to capture customer feedback across multiple channels.<br>· Analyze customer feedback data to identify trends, pain points, and areas for improvement.<br>· Collaborate with operations, quality, and client management teams to ensure feedback is actionable and leads to service enhancements.<br>· Prepare and present VOC reports to stakeholders, highlighting key findings and recommendations.<br>· Conduct regular training sessions to educate staff on the importance of customer feedback and best practices for responding to VOC insights.<br><br>---<br><br>Requirements:<br><br>· Bachelor's degree in Computer Science, IT, Engineering, Science, or a related technical field (preferred).<br>· Minimum 6 months of experience in customer experience, market research, or a related area, preferably in the outsourcing industry.<br>· Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.<br>· Proficiency in VOC tools and customer feedback platforms (e.g., Qualtrics, Medallia, Survey Monkey) is a plus.<br>· Excellent communication and presentation skills to engage with stakeholders and deliver findings.<br>· English Proficiency: Minimum B1 (Intermediate) – B2 (Upper-Intermediate) preferred.<br>· Android phone user (required for internal attendance application).<br><br>---<br><br>Compensation & Benefits:<br><br>· Net Salary: Up to 15,000 EGP (based on experience and English level).<br>· Fixed Shift: 9:00 AM – 6:00 PM.<br>· Social and Medical Insurance.<br>· Company-provided transportation (pickup/drop-off from Maadi Thakanat Station).<br>· Paid training starting from the first payroll.<br>· Half-year performance bonus (up to double/triple salary).<br>· Loyalty allowance and annual salary increments.