Customer Service Jobs in Egypt

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.<br><br>Your day-to-day responsibilities will include:<br><br>???? Handling customer interactions with efficiency and empathy. ????️ Providing tailored solutions to meet customer needs. ???? Ensuring a positive customer experience through effective communication and professional phone etiquette. <br><br>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!<br><br>Qualifications<br><br>???? We’re Hiring Talented People! ????<br><br>Fresh Grads & Dropouts are welcome to apply! ????<br><br>???? What we’re looking for:<br><br>✅ Fluency in English is a MUST! (B2/C1 level) ????????<br><br>✅ Strong skills in Customer Service & Customer Support ????<br><br>✅ Proven ability to enhance Customer Satisfaction & Customer Experience ????<br><br>✅ Problem-solving, active listening, & attention to detail ????????<br><br>✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ????️<br><br>✅ Flexibility with night & overnight shifts is essential ????<br><br>✅ Proficiency in professional phone etiquette & communication techniques is a plus ????????<br><br>???? If you’re passionate about making a difference and love helping customers, we want YOU! ????<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

Key Responsibilities:<br>Handle inbound calls providing detailed information on visa requirements and application procedures Assist customers with completing online visa application forms Comprehend customers' queries / complaints / comments Display empathy/ understanding of the issue/ concern towards the customer Provide quick and effective resolution to customers' queries Talks in a way the customer can understand Is able to handle pressure situations and complaints of irate customers Works accurately and with an eye for details Is able to use automated information systems to analyze the customer's situation<br>Eligibility:HSC / Graduate freshers can apply Minimum 6 months experience in Customer Service Good English & French (B2 level) Communication Skills Excellent real writing/verbal skills Ensure adherence to daily activities assigned<br>Technical Competencies: Job related Prefer having typing Speed +25 wpm with 90% accuracy MS office knowledge mandatory Basic computer knowledge Language - French and English B1 - B2

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers. As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences. The Customer Service Manager (CSM) is accountable for the quality of solutions and services delivered to an assigned customer portfolio and for driving customer satisfaction and service performance.<br>Summary: Acting as the primary operational point of contact and escalation point for customers, the CSM manages day-to-day service quality, leads service reviews, drives continuous improvement, and works closely with the account team to support the growth of the customer relationship.<br>Key Responsibilities Customer Relationship & Escalation Management Act as the customers’ primary point of contact for all service-related topics and as a key escalation point. Build and maintain a trusted relationship with customer stakeholders (IT, operations, procurement, management). Handle non-commercial customer queries and complex customer service issues, ensuring professional and timely responses. Ensure customer complaints (including those related to invoicing) are managed, tracked, and resolved in a timely manner, with clear communication throughout. Proactively identify customer needs and opportunities to enhance service and strengthen the relationship. Service Quality, Performance & Profitability Hold accountability for the quality of solutions and services provided to the customer. Maintain awareness of overall service management profitability for assigned customers and support actions that protect or improve it. Monitor service performance, SLAs, and KPIs, and initiate corrective actions where needed. Prepare and conduct periodic customer service reviews (monthly/quarterly), including service performance, incidents, improvements, and upcoming changes. Continuous Improvement & Service Improvement Plans Create, manage, and track Service Improvement Plans (SIPs), triggered by:Quality Connect surveys (covering all functional areas) Customer complaints (including billing-related issues) Proactive actions identified by the CSM (recurring issues, trends, or risks) Ensure follow-up and closure of improvement actions with internal teams and customers. Provide capacity analysis, forecasts, and recommendations to anticipate and prevent service issues. Incident, Problem & Change Management Interface Proactively inform customers and end-users in advance of any anticipated service interruptions, maintenance, or changes. Review internal Root Cause Analysis (RCA) reports applicable to assigned customers and produce customer-facing RCAs, ensuring clarity and agreed actions. Handle change requests, including:Coordination and tracking of change implementation Change communication and reporting Follow-up on change-related billing aspects Support incident and problem management as the customer interface, ensuring consistent and transparent communication during major incidents. Documentation, Tools & Data Integrity Provide customers with up-to-date technical and operational documentation, including the Customer Operations Guide. Ensure all technical and service documentation is properly stored, published, and regularly updated. Maintain data integrity of customer information across all relevant systems and tools. Collaboration & Business Support Work closely with the account team to identify and support opportunities to sell or upsell client products and services, based on operational insights and customer needs. Coordinate with all involved internal entities (operations, engineering, delivery, billing, etc.) to secure the technical performance and reliability of client solutions. Represent the voice of the customer within client Business and contribute to internal governance and improvement initiatives for your customer portfolio. Education & Experience Degree level or equivalent, preferably in Business or Science (e.g., Telecommunications, IT, or related field).7+ years of experience in customer support / service management roles, preferably in the telecommunication or ICT industry. ITIL Foundation certification is a must. Experience in Customer Service and Project Management. Experience in leading or coordinating virtual teams. Technical Skills Good technical knowledge of Networks, IT Services, Mobility, Voice and/or integration solutions and technologies. Familiarity with ITIL processes (Incident, Problem, Change, Service Level Management). Ability to understand technical and performance data and translate it into clear, customer-friendly communication. Soft Skills Excellent communication, negotiation, presentation, and organization skills. Fully empowered and confident to coordinate all entities involved in the technical performance of our solutions. Able to work independently with initiative, ownership, and proactivity. Able to work well under pressure and handle escalations calmly, professionally, and competently. Strong customer orientation and a continuous improvement mindset. Fluent in spoken and written English; additional languages are an asset.

-Title: Customer service representative-location : October-start date : 3rd of August-shifts : rotational 24/7 (9hours shift includes 1h and 15m break ) + 2 rotational days offtraining is from 3 weeks( paid )• you will be socially and medically insured by Concentrix• free transportation is provided(door to door for girls )salary 21k +uncapped sales bonus

Etisalat Global services is hiring English speakers to join our customer service account with opportunity to travel UAE or get promoted after 6 months <br>Requirments:B1+ up to B2 English level University Graduates Cairo Residents Flexibilty with rotational shifts<br>Benefites:15000 up to 19000 as per your English level Social and Medical insurance Free VPN line Bonus program 3000 for top achievers <br>Location: Maadi

We’re Hiring – Customer Support Specialist (Voice-Based)<br><br>Location: Cair<br>o<br>For a very well-known multinational FMCG company, a full-time role for a Customer Service Representative, located in Cairo, Egypt is needed. The role involves providing outstanding customer support, ensuring customer satisfaction, and enhancing the overall customer experience on a daily basi<br>s.<br>Your Responsibilities Will Inclu<br>de:<br>Managing inbound and outbound customer calls in a professional manner. Assisting customers with inquiries, requests, and concerns efficiently. Identifying issues and delivering effective solutions to meet customer ne<br>eds.<br>What We're Looking<br> For:<br>Excellent English level (C1) Bachelor’s Degree in any field Customer Service Representatives and Customer Support skills Flexibility with rotational shifts Minimum 1 year of experience Familiarity with Salesforce or similar CRM tools is pre<br>ferred<br>Benefits Attractive package Fully paid training Transportation No overnight shift Professional and collaborative setting that fosters continuous learning and deve<br>lopment

Job Title: Customer Service Representative Location: Giza and Alexandria, Egypt (Hybrid) Company: VOISAccount: Vodafone UK Job Type: Full-time<br>About the Role:Are you passionate about delivering exceptional customer service? Join Vodafone UK as a Customer Service Representative! This full-time hybrid role offers a dynamic and engaging work environment where you will be responsible for resolving inquiries, addressing issues, and ensuring customer satisfaction on a daily basis.<br>Key Responsibilities:Provide outstanding customer service to customers. Efficiently handle customer inquiries and resolve issues. Ensure high levels of customer satisfaction through effective communication and problem-solving. Maintain attention to detail in all customer interactions.<br>Job Requirements:Strong interpersonal and communication skills. No previous customer service experience required. Ability to handle customer inquiries and resolve issues efficiently. Excellent problem-solving abilities and attention to detail. Fluency in English is a must. Graduates are welcome to apply. Residents of Cairo, Giza and Alexandria or willing to relocate.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address the unique needs of each client and their customers. With strong global coverage and deep cultural understanding, ETISAL International integrates industry best practices and advanced technologies into its operations. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International values human capital and is committed to first-class quality in every client partnership.<br>Role Description The Bilingual Customer Service Agent | B1+ is a full-time, on-site role based in Cairo, Egypt. In this position, the agent responds to customer inquiries via phone, email, and chat, providing accurate information and timely solutions in both languages required by the business. Daily responsibilities include handling service requests, resolving complaints, documenting interactions in the system, and following up to ensure customer satisfaction. The agent will adhere to call center procedures, service level agreements, and quality standards, while maintaining a professional, courteous, and empathetic approach. This role also involves collaborating with team members and supervisors to improve processes and enhance the overall customer experience.<br>Qualifications<br> Strong customer-facing skills, including experience as Customer Service Representatives and in Customer Service roles. Ability to provide effective Customer Support and maintain high levels of Customer Satisfaction. Demonstrated focus on Customer Experience, with a commitment to service quality and continuous improvement. B1+ or higher proficiency in the required second language, along with clear and professional communication skills. Ability to work on-site in Cairo, Egypt, with flexibility for shift-based schedules as needed. Comfort using computer systems, CRM tools, and call center software, with attention to accurate data entry. Problem-solving mindset, resilience under pressure, and a positive, team-oriented attitude. Previous call center or BPO experience is an advantage; relevant education or training in communication, business, or related fields is beneficial.

Teleperformance (TP) is the world’s largest global Leader in Customer Experience (CX) management and Business Process Outsourcing (BPO). Founded in France in 1978, the company has grown into a massive multinational corporation operating in nearly 100 countries and serving billions of customers worldwide. If you have excellent communication skills, a keen eye for detail, and want to work in a structured, professional financial campaign, this is the perfect role for you. Job description As a specialist, you will assist homeowners with their existing mortgage accounts. Your core responsibilities include:Escrow & Payments: Providing Escrow Analysis support and scheduling/processing payments for pre-existing mortgage loans. Documentation: Filing tickets for bank or mortgage statements. Customer Education: Explaining complex Escrow Analysis clearly and empathetically to homeowners.<br>Benefits Total salary 21k net. Over time in USD. Transportation provided . Social and medical insurance 400k/year. Fixed days off.<br>Requirements Excellent/Fluent English (both spoken and written). Strong communication and problem-solving skills. Ability to work rotational night shifts.<br><br>Ready to take the next step in your career? APPLY NOW!

Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner. Resolve customer complaints efficiently while ensuring customer satisfaction. Provide accurate information about products, services, company policies, and procedures. Handle customer requests, account updates, and service-related issues. Document all customer interactions accurately in the CRM or ticketing system. Escalate complex issues to the appropriate department when necessary. Follow up with customers to ensure issues are fully resolved. Meet or exceed individual and team KPIs, including response time, resolution time, CSAT, and quality standards. Collaborate with internal teams to improve customer experience and service quality. Stay updated on company products, services, promotions, and policies. Adhere to company procedures, confidentiality requirements, and compliance standards.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East, with a strong focus on customer-centric solutions. The company designs customized, consultative services that address the unique outsourcing needs of each client, helping them focus on their core business and better serve their customers. ETISAL International combines global coverage with deep cultural understanding and industry best practices to deliver high-value, innovative services. The organization emphasizes quality, transparency, flexibility, integrity, and a passion for service, continually enhancing its management and operational standards. Human capital development and the use of state-of-the-art technologies are central to its commitment to exceeding client expectations. Role Description The Bilingual Customer Service Agent is a full-time, on-site role based in Cairo, Egypt. The agent will handle inbound and outbound customer interactions via phone, email, chat, or other channels, providing accurate information, resolving inquiries, and addressing complaints in a professional manner. Day-to-day responsibilities include documenting interactions, following established procedures, escalating complex issues when needed, and maintaining high service standards and customer satisfaction. The agent will use bilingual communication skills to support customers from diverse backgrounds, adhere to performance targets, and collaborate with team members and supervisors to improve processes and customer experience. The role also involves following company policies, respecting data privacy and security, and actively contributing to a positive, inclusive work environment. Qualifications Strong customer-facing skills, including Customer Service and Customer Support capabilities. Experience enhancing Customer Satisfaction and contributing to positive Customer Experience. Background in roles such as Customer Service Representatives or similar client-focused positions. Proficiency in at least two languages (including fluent English and another relevant language) with clear verbal and written communication. Ability to work on-site in Cairo, Egypt, on a full-time schedule, including potential shifts, weekends, or holidays as required. Excellent listening, problem-solving, and conflict resolution skills, with attention to detail and accuracy in data entry. Comfort with using contact center technologies, CRM systems, and standard office software; willingness to learn new tools. Demonstrated reliability, teamwork, and adaptability in a fast-paced environment; prior BPO or call center experience is an advantage. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is beneficial.

Company Description Art of Service (AOS) is an integrated branding, production, and execution company that helps businesses create professional spaces, memorable events, high-quality printed materials, and premium customized products. Established in Egypt in 2016 and based in Cairo, AOS provides end-to-end project support from concept and design through material selection, production, installation, and delivery. The company serves a wide range of organizations, including corporate offices, real estate and construction firms, financial institutions, healthcare and educational organizations, retailers, manufacturers, hospitality businesses, NGOs, and growing SMEs across Egypt. Through its “Proudly Made in Egypt” range, AOS offers customized bags, laptop sleeves, leather boxes, executive gift sets, and branded business accessories. Art of Service focuses on delivering integrated solutions, reliable execution, and lasting impact for its clients. Role Description The Customer Service Representative role at Art of Service is a full-time, on-site position based in Cairo. The role involves responding to customer inquiries via phone, email, and in person, providing timely and accurate information about services, products, and order status. The representative will handle customer requests, complaints, and feedback, ensuring issues are resolved efficiently and professionally to maintain high customer satisfaction. Daily tasks include coordinating with internal teams on orders and projects, updating customer records, documenting interactions, and following up to ensure a smooth customer experience. The role also requires supporting sales and operations teams by relaying customer insights, helping improve service quality, and contributing to a positive, service-oriented workplace. Qualifications Demonstrated experience in Customer Service and Customer Support, with the ability to manage inquiries and resolve issues effectively. Strong focus on Customer Satisfaction and Customer Experience, ensuring interactions are professional, respectful, and solution-oriented. Understanding of the responsibilities of Customer Service Representatives, including documentation, follow-up, and coordination with internal teams. Excellent communication skills in English and Arabic, both verbal and written. Strong organizational skills and attention to detail, with the ability to manage multiple customer requests simultaneously. Proficiency in basic office software and CRM or customer support tools. Ability to work on-site in Cairo, collaborate with cross-functional teams, and maintain a customer-centric mindset. Previous experience in branding, events, printing, or related industries is an advantage. Diploma or bachelor’s degree in Business, Communications, or a related field is preferred.

Company Description Octopus Outsourcing is a business process outsourcing company delivering tailored customer-focused solutions to global clients. Headquartered in the vibrant city of Alexandria, Egypt, the organization emphasizes innovation and a strong commitment to service excellence. The company operates from modern, well-equipped facilities designed to support effective communication and collaboration. Its multilingual and diverse team works to bridge gaps across continents, providing seamless support and continuously enhancing performance to stay ahead in a competitive market. Role Description The Customer Service Representative role is a full-time, on-site position based in Alexandria, Egypt. In this role, the representative responds to customer inquiries via phone, email, chat, or other channels, ensuring timely and accurate information. Daily responsibilities include resolving issues, processing requests, documenting interactions in relevant systems, and escalating complex cases when necessary. The representative maintains a professional and empathetic tone, supports customer retention efforts, and follows established procedures and service-level agreements. Collaboration with team members and supervisors to share feedback, improve processes, and meet performance targets is an essential part of the role. Qualifications Candidates should possess strong customer service and customer experience skills. Candidates should demonstrate proficiency in customer support and customer satisfaction practices. Candidates should have experience working in customer service representative roles or similar positions. Candidates should have effective verbal and written communication skills and the ability to handle inquiries courteously. Candidates should be comfortable working on-site in a fast-paced environment and managing multiple tasks simultaneously. Candidates should have good problem-solving abilities and attention to detail when documenting and resolving issues. Candidates must demonstrate fluency in English and one additional language: Dutch, Polish, German, French, Italian, or Spanish Previous experience in a contact center or BPO environment Also for Sales and hospitality is a plus.

Teleperformance Cairo is hiring English-speaking Customer Service Representatives for telecommunication and travel accounts, including accounts with uncapped sales (if you're interested in sales).<br><br>Location: Cairo<br>Our Offer:• Net salary is 20.5K EGP (including KPIs in Euro equivalent)• 2K night shift allowance• Performance bonuses in USD 200$ each 3 months• Sales incentive accounts• Transportation across Cairo & Giza• Paid training• Medical & social insurance<br><br>Requirements:• English level B2/C1 (fluent)• Available to start immediately (this week or month)• Flexible with rotational and night shifts.<br>If you’re ready to join a global team and build your customer service career, apply now by sending me a voice note introducing yourself on https://wa.me/+201214963932

Teleperformance Cairo is hiring English-speaking Customer Service Representatives for telecommunication and travel accounts, including accounts with uncapped sales (if you're interested in sales).<br>Location: Cairo<br>Our Offer:• Net salary is up to 20K EGP (including KPIs in Euro equivalent)• 2K night shift allowance• Performance bonuses in USD 200$ each 3 months• Sales incentive accounts• Transportation across Cairo & Giza• Paid training• Medical & social insurance<br>Requirements:• English level B2/C1 (fluent)• Available to start immediately (this week or month)• Flexible with rotational and night shifts.<br>If you’re ready to join a global team and build your customer service career, apply now by sending me a voice note introducing yourself on 01214963932

Company Description Concentrix is a global technology and services leader that powers the world's best brands. They are human-centered, tech-powered, and intelligence-fueled, designing, building, and running fully integrated solutions at speed and scale across the entire enterprise. Role Description This is a full-time on-site Sales Specialist role located in Zayed. The Sales Specialist will be responsible for communication, customer service, sales, training, and sales management on a day-to-day basis. Qualifications English level required is B2/C1Grads and dropouts only Fresh grads are welcome to apply What we offer Medical and social insurance Very competitive salaries Transportation

We're Hiring: English Customer Service Specialists | New Cairo Join Sutherland and become part of a global team dedicated to delivering exceptional customer experiences. What We're Looking For:• Strong communication skills• Grads only • level of English (b2-c1) • Excellent problem-solving and interpersonal skills Willingness to work on-site in New Cairo on a full-time schedule, including potential shifts or weekends as required.

Advisor I, Customer Service,This position provides customer service support and resolution of routine problems regarding client's products or services via chat & email channels and inbound calls.<br>Qualifications:Fluent in English (B2 - C1). Excellent phone etiquette and excellent verbal, written, and interpersonal skills. Ability to multi-task, organize, and prioritize work. Flexible with rotational shifts including night and overnight shifts. Ready to start immediately.<br><br>Benefits:Attractive salary packages. Unlimited sales bonuses. Transportation provided (Door to door for ladies through night and overnight shifts). Social & medical insurance. Paid training. Opportunity to get promoted after 6 months.

Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at Maadi site.<br>The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support<br><br>Work location: Maadi, Cairo<br><br>Qualifications:Fluent in English (B2 - C1). Excellent phone etiquette and excellent verbal, written, and interpersonal skills. Ability to multi-task, organize, and prioritize work. Flexible with rotational shifts including night and overnight shifts. Ready to start immediately.<br><br>Benefits:Attractive salary packages. Unlimited sales bonuses. Transportation provided (Door to door for ladies through night and overnight shifts). Social & medical insurance. Paid training. Opportunity to get promoted after 6 months. Free online courses.

Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at New Cairo site!<br>The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support<br><br>Location: Cairo, Egypt<br><br>Qualifications:<br>Fluent in English (B2 - C1). Excellent phone etiquette and excellent verbal, written, and interpersonal skills. Ability to multi-task, organize, and prioritize work. Flexible with rotational shifts including night and overnight shifts. Ready to start immediately.<br><br>Benefits:<br>Attractive salary packages. Unlimited sales bonuses. Transportation provided (Door to door for ladies through night and overnight shifts). Social & medical insurance. Paid training. Opportunity to get promoted after 6 months.