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<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <br> <h4>Candidate profile</h4> <br> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <br> <h4>Core work activities</h4> <br> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <br> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <br> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <br> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <br> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <br> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and updates the executives, peers and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <br> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <br> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <br> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (Loss prevention)</li> <li>Finance</li> </ul> <br> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and learn from, best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <br> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <br> <p>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savoring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savor the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savor the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking a Customer Delivery Project Lead to oversee the end-to-end delivery of complex, customer-facing projects for enterprise clients in Germany. This role focuses on managing multi-country, multi-domain initiatives, ensuring delivery aligns with time, cost, and quality expectations while adhering to governance standards. The individual will collaborate with cross-functional teams, stakeholders, and partners to translate business requirements into actionable plans and deliver transformative IT and business solutions. What you ll do Lead the delivery of enterprise customer projects, managing complexity across multiple domains and regions. Translate business requirements into structured delivery plans and secure stakeholder alignment. Establish and maintain governance controls, including budgeting, resourcing, and risk management frameworks. Identify, manage, and mitigate risks, dependencies, and issues throughout the project lifecycle. Ensure adherence to Vodafone methodologies and continuously improve delivery processes. Facilitate transition into live service while minimising operational risk. Align project outputs with broader programme objectives and escalate scope or dependency challenges. Contribute to pre-sales activities, including RFP responses and delivery planning. Manage Agile delivery practices, including release planning, Scrum of Scrums, and roadmap updates. Develop and maintain project plans, stakeholder communication strategies, and reporting frameworks. Lead cross-functional teams, ensuring collaboration and effective utilisation of resources. Provide regular reporting on project performance, including financials, timelines, and quality metrics. Maintain financial oversight, including forecasting, budgeting, and benefits tracking. What's in it for you Opportunity to lead high-impact, international projects for enterprise customers. Exposure to complex, multi-domain transformation initiatives. Collaborative environment with diverse, cross-functional teams and stakeholders. Professional development through engagement with advanced Agile methodologies and tools. Experience working within a global technology and transformation organisation. What skills you will learn Advanced stakeholder management and negotiation techniques in global environments. End-to-end governance, risk, and financial management for large-scale programmes. Agile leadership across multiple teams and delivery streams. Strategic planning and execution in complex, multi-country projects. Enhanced communication and influencing skills at senior leadership levels. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Who you are _x000D_ Experienced in managing complex, end-to-end customer delivery projects within the ICT sector. Skilled in Agile delivery frameworks, tools, and collaborative methodologies. Capable of influencing and engaging stakeholders at all organisational levels. Proficient in building and leading cross-functional, high-performing teams. Strong in stakeholder communication, including presenting to senior audiences. Knowledgeable in financial management, budgeting, and business case evaluation. Fluent in German (C-level) and proficient in English (minimum B-level). Certified in recognised project management methodologies such as PRINCE2, PMP, PMI-ACP, or SAFe Agilist. Able to manage multiple projects simultaneously while maintaining delivery excellence. Not a perfect fit? _x000D_ Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>TJM Labs builds AI-driven automation that strips away the repetitive, error-prone tasks slowing pharmacies down so teams can focus on patient care. Our bots handle prescription intake, fax processing, insurance workflows and more, helping pharmacies scale efficiently without adding headcount.</p> <p>TJM Labs is looking for a <strong>Full Stack Engineer</strong> to join our growing team.</p> <p>This is an excellent opportunity for someone early in their software engineering career who enjoys solving problems, building thoughtful solutions, and learning quickly in a fast-paced remote environment. We re less focused on where you went to school or how many years of experience you have, and more interested in how you think, how you work, and your potential to grow.</p> <p>As a Full Stack Engineer, you ll support the development of internal tools, automations, and software products that help drive our business forward. You ll work closely with technical team members to build practical solutions, troubleshoot issues, and contribute to ongoing product improvements.</p><b> What You'll Do </b><ul> <li>Design, build, and maintain software applications, services, and internal tools.</li> <li>Develop new automation solutions and product features for pharmacy workflows.</li> <li>Build and maintain integrations with third-party systems and APIs.</li> <li>Troubleshoot production issues and improve system reliability and performance.</li> <li>Write clean, maintainable, and well-tested code.</li> <li>Participate in code reviews and technical discussions.</li> <li>Collaborate with teammates to plan, scope, and deliver projects.</li> <li>Use modern development tools, including AI-assisted workflows, to improve productivity and software quality.</li> <li>Identify opportunities to simplify processes and improve engineering efficiency.</li> <li>Contribute to architecture and technical design decisions as the platform grows.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li>3+ years of software development experience.</li> <li>Strong experience with Python.</li> <li>Experience building web applications, APIs, or backend systems.</li> <li>Experience with Git, GitHub, and modern software development workflows.</li> <li>Familiarity with databases and data modeling.</li> <li>Strong debugging, troubleshooting, and problem-solving skills.</li> <li>Ability to work independently in a remote environment.</li> <li>Clear written and verbal English communication skills.</li> <li>Strong sense of ownership and accountability.</li> </ul> Nice to Have <ul> <li>Experience with JavaScript, TypeScript, React, or modern frontend frameworks.</li> <li>Experience building AI-powered applications, automations, or workflow systems.</li> <li>Experience working with cloud infrastructure and deployment pipelines.</li> <li>Experience integrating with third-party platforms and APIs.</li> <li>Familiarity with healthcare technology or regulated industries.</li> <li>Experience working at a startup or high-growth company.</li> </ul> <ul> <li>Fully remote work environment.</li> <li>Competitive compensation.</li> <li>Meaningful projects with direct business impact.</li> <li>High ownership and autonomy.</li> <li>Opportunity to work with AI-driven technologies and modern development tools.</li> <li>A collaborative team focused on solving real problems for healthcare customers.</li> </ul><p></p></section>

<p><h4>Company Overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The retail sales representative plays a crucial role in building rapport and credibility with customers to facilitate their purchases across the company's product range. This role requires a strong focus on customer satisfaction, ensuring proper stock levels and adhering to merchandising standards to meet sales targets. Success in this position involves exceeding customer expectations through understanding their diverse needs, actively seeking sales opportunities, and promoting products effectively.</p> <h4>What you will do</h4> <strong>Operational & Commercial</strong><br> <ul> <li>Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.</li> <li>Review daily stock levels on all products in the assigned area and recommend orders to the shopkeeper.</li> <li>Coordinate with the procurement executive for information pertaining to stocks in the assigned area.</li> <li>Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.</li> <li>Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.</li> <li>Be understanding and sensitive in meeting diverse customers' needs by initiating and developing effective relationships with customers, thereby establishing trust and confidence.</li> <li>Understand and determine customers' requirements to prepare a pro forma invoice.</li> <li>Maintain contact with and advise customers on news or recently received items of interest as well as follow up on quotations sent in an effort to convert them to actual sales.</li> <li>Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.</li> <li>Promote sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve established sales targets.</li> <li>Suggest means of improving sales to the supervisor and determine slow-moving or non-selling items, suggesting sales actions.</li> <li>Maintain a full display of products via merchandising methods as laid down by the company.</li> <li>Be an expert on the product range within HFB.</li> <li>Stay aware of developments in the local market by being attentive to information given by customers, being aware of advertising and promotions in the media, and making scheduled market visits to maintain the company's competitive advantage.</li> <li>Keep up to date with changes in the company's product range such as new items or changes in existing items; keep the sales manager informed of any customer's problems or comments on the product range and/or any gaps in the range.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Proactivity and initiative in sales.</li> <li>Strong communication and interpersonal skills.</li> <li>Problem-solving abilities.</li> <li>Customer focus and service-oriented mindset.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Secondary education.</li> <li>Minimum of 3 years in a similar role.</li> <li>Proactivity and sales-driven mindset.</li> <li>Excellent communication and interpersonal skills.</li> <li>Problem-solving skills.</li> <li>Good command of English language.</li> <li>Good command of Arabic language is preferred.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The Retail Sales Representative plays a crucial role in building strong relationships with customers to guide them in purchasing products from the company’s offerings. This role is responsible for upholding the company’s merchandising standards and ensuring stock availability to meet sales targets. The Retail Sales Representative is successful by consistently exceeding customer expectations, understanding and adapting to varied customer needs, actively seeking sales opportunities, and effectively promoting products.</p> <h4>What you will do</h4> <p><strong>Operational & Commercial</strong></p> <ul> <li>Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.</li> <li>Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.</li> <li>Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area.</li> <li>Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.</li> <li>Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.</li> <li>Be understanding and sensitive in meeting diverse customers' needs by initiating and developing effective relationships with customers, thereby establishing trust and confidence.</li> <li>Understand and determine customers' requirements to prepare a pro forma invoice.</li> <li>Maintain contact with and advise customers on news or recently received items of interest as well as follow up on quotations sent in an effort to convert them to actual sales.</li> <li>Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.</li> <li>Promote sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve established sales targets.</li> <li>Suggest means of improving sales to the supervisor and determine slow-moving or non-selling items, suggesting sales actions.</li> <li>Maintain a full display of products via merchandising methods as laid down by the company.</li> <li>Be an expert on the product range within HFB.</li> <li>Stay aware of developments in the local market by being attentive to information given by customers, being aware of advertising and promotions in the media, and making scheduled market visits to maintain the company's competitive advantage.</li> <li>Keep up to date with changes in the company's product range such as new items or changes in existing items; keep the Sales Manager informed of any customer's problems or comments on the product range and/or any gaps in the range.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Proactivity and initiative in sales.</li> <li>Strong communication and interpersonal skills.</li> <li>Problem-solving abilities.</li> <li>Customer focus and service-oriented mindset.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Secondary education.</li> <li>Minimum of 3 years experience in a similar sales role.</li> <li>Proactivity and a sales-driven mindset.</li> <li>Excellent communication and interpersonal skills.</li> <li>Strong problem-solving skills.</li> <li>Good command of the English language.</li> <li>Good command of the Arabic language is preferred.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Designs, builds, and operates production-grade Java microservices on Spring Boot. Owns the full delivery lifecycle: API design, data modelling, messaging, observability, CI/CD, and on-call support. Collaborates closely with Product, QA, and SRE teams to deliver reliable, scalable services. Provides architectural guidance, makes key technical decisions, and mentors other developers. The role involves ensuring best practices, optimizing performance, and aligning technical solutions with business goals while building secure, high-performing distributed systems.</p><br><p><strong>Role and Responsibilities :</strong></p><br><ul><li>Design and implement high-performance, scalable microservices using Java 17+ and Spring Boot</li><li>Own end-to-end API design including versioning, idempotency, error contracts, and OpenAPI specifications</li><li>Architect microservices following bounded contexts, saga patterns, and proper service decomposition</li><li>Enforce security best practices including OAuth2, JWT, secure coding, and vulnerability remediation</li><li>Integrate and manage event-driven systems using Apache Kafka</li><li>Optimize application performance through JVM tuning, caching strategies, profiling, and latency reduction</li><li>Optimize database/SQL performance through indexing strategies, query tuning, and EXPLAIN plan analysis</li><li>Manage and optimize scalable distributed systems in the cloud (AWS)</li><li>Design and implement serverless solutions (AWS Lambda, API Gateway, Step Functions)</li><li>Utilize scripting languages (Python, Node.js) for tooling, automation, and auxiliary services</li><li>Participate in on-call rotations and production incident resolution</li><li>Conduct code reviews and mentor less-experienced engineers</li><li>Communicate regularly with the engineering manager, QA teams, and other developers regarding progress on the technology roadmap</li><li>Leverage AI-assisted development tools to accelerate coding, debugging, testing, and documentation workflows</li><li>Drive automation using AI across the software lifecycle — design, development, testing, support, log analysis, and ticket summarization</li><li>Produce quality code, raising the bar for team performance and speed</li><li>Write code and tests, build prototypes, resolve issues, and profile and analyze bottlenecks</li></ul> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>We're looking for an enthusiastic and detail-oriented Guest Service Supervisor to join our dynamic team in Cairo, Egypt. In this pivotal role, you will oversee daily front-of-house operations and lead our Guest Services team to deliver exceptional experiences at every guest touchpoint. You will be the backbone of our guest-facing operations, providing strategic leadership, resolving escalated concerns with empathy and professionalism, and maintaining the highest service standards across all interactions. This is an opportunity to make a meaningful impact on our guests' experiences while fostering a collaborative and supportive team environment.</p> <ul> <li>Lead, mentor, and support the Guest Service team through coaching, performance feedback, and professional development opportunities</li> <li>Handle escalated guest concerns and complaints with empathy and assertiveness, implementing effective solutions that exceed expectations</li> <li>Maintain and enforce consistent service standards across all guest touchpoints, ensuring compliance with organizational policies and procedures</li> <li>Schedule staff efficiently, manage shift coverage, and optimize team resources to meet operational demands while controlling labor costs</li> <li>Monitor team performance and provide constructive feedback to drive continuous improvement and goal achievement</li> <li>Utilize guest management systems and property management software to track operations, guest preferences, and service metrics</li> <li>Collaborate transparently with other departments to coordinate guest services and resolve interdepartmental issues</li> <li>Identify operational challenges and implement innovative solutions to enhance efficiency, guest satisfaction, and team engagement</li> <li>Maintain detailed records of guest interactions, complaints, and resolutions for quality assurance and analytical review</li> <li>Ensure the team remains organized, motivated, and aligned with organizational goals and service excellence standards</li> <li>Demonstrate flexibility by working varied shifts, including weekends and holidays, as operational needs require</li> </ul> <h4>Qualifications</h4> <p><strong>Required skills and experience:</strong></p> <ul> <li>Excellent communication and interpersonal skills with the ability to connect authentically with guests and team members</li> <li>Strong proven leadership qualities and demonstrated management experience in a hospitality or customer service environment</li> <li>Proven ability to maintain high service levels under pressure while remaining calm and resilient</li> <li>Advanced problem-solving and conflict resolution abilities with a customer-focused mindset</li> <li>Proficiency in guest complaint handling and de-escalation techniques</li> <li>Experience with guest management systems and property management software (PMS)</li> <li>Strong organizational and time management skills with meticulous attention to detail</li> <li>Ability to work collaboratively across departments and foster an inclusive team environment</li> <li>Demonstrated capability to analyze performance metrics and make data-driven decisions</li> <li>Experience with staff scheduling, resource planning, and budget management</li> <li>Fluency in both Arabic and English</li> </ul> <h4>Additional information</h4> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

Company Description<br> Sira Real Estate is dedicated to helping clients achieve stability and successful investments through expert real estate services. With partnerships with over 45 esteemed developers and a portfolio featuring more than 350 residential and commercial projects, we offer a diverse range of opportunities across Alexandria, Cairo, New Cairo, and the North Coast. Our services span real estate consultancy, sales, and leasing, ensuring clients enjoy a seamless and trustworthy experience. At Sira Real Estate, we are committed to building better opportunities and delivering enduring value within the real estate sector.<br> Role Description<br> We are looking for an experienced Team Lead to oversee and guide a dynamic team in achieving organizational goals. The Team Lead will be responsible for managing day-to-day activities, setting team objectives, monitoring progress, and ensuring outstanding service delivery. The role also involves mentoring team members, coordinating with stakeholders, and developing strategies to maximize performance and efficiency. This is a contractual, on-site role, based in Alexandria, Egypt.<br> Qualifications<br> Team leadership and management skills, including staff mentoring, task delegation, and performance evaluation Strong communication and interpersonal skills for fostering team collaboration and maintaining client relationships Strategic planning and problem-solving abilities to drive operational efficiency and achieve targets Knowledge of real estate markets and industry trends, with expertise in property sales, leasing, and consultancy Adaptability and decision-making skills to handle challenges in dynamic work environments Proficiency in relevant tools and software to streamline team operations and reporting Fluency in English; additional language skills are advantageous Bachelor’s degree in Business Administration, Real Estate, or a related field is preferred

Company Description<br> Sira Real Estate is dedicated to helping clients achieve stability and successful investments through expert real estate services. With partnerships with over 45 esteemed developers and a portfolio featuring more than 350 residential and commercial projects, we offer a diverse range of opportunities across Alexandria, Cairo, New Cairo, and the North Coast. Our services span real estate consultancy, sales, and leasing, ensuring clients enjoy a seamless and trustworthy experience. At Sira Real Estate, we are committed to building better opportunities and delivering enduring value within the real estate sector.<br> Role Description<br> We are looking for an experienced Team Lead to oversee and guide a dynamic team in achieving organizational goals. The Team Lead will be responsible for managing day-to-day activities, setting team objectives, monitoring progress, and ensuring outstanding service delivery. The role also involves mentoring team members, coordinating with stakeholders, and developing strategies to maximize performance and efficiency. This is a contractual, on-site role, based in Alexandria, Egypt.<br> Qualifications<br> Team leadership and management skills, including staff mentoring, task delegation, and performance evaluation Strong communication and interpersonal skills for fostering team collaboration and maintaining client relationships Strategic planning and problem-solving abilities to drive operational efficiency and achieve targets Knowledge of real estate markets and industry trends, with expertise in property sales, leasing, and consultancy Adaptability and decision-making skills to handle challenges in dynamic work environments Proficiency in relevant tools and software to streamline team operations and reporting Fluency in English; additional language skills are advantageous Bachelor’s degree in Business Administration, Real Estate, or a related field is preferred

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The Maintenance Assistant is responsible for ensuring a safe, secure, clean, and functional environment for visitors and co-workers. This involves maintaining HVAC, mechanical, electrical, plumbing, operating assets and systems, and non-selling furniture in a condition that promotes the image and brand of IKEA. Success in this role relies on adhering to the store's standard operating procedures, ensuring safety standards, and maintaining store conditions at a high level.</p> <h4>What you will do</h4> <ul> <li>Maintain the store in 'Shape as New' by performing all-round building maintenance and repair functions according to the planned maintenance process.</li> <li>Diagnose and repair building assets, equipment, and facilities using journey-level maintenance skills.</li> <li>Perform routine preventative maintenance on all equipment as per PPM schedule.</li> <li>Handle daily diagnosis and maintenance of systems such as Mechanical, HVAC, FAHU, AHU, UPS, FCU, VFD, Electrical & Plumbing, and more.</li> <li>Assist in preparing specifications and scope of work for premises work carried out by external contractors.</li> <li>Use shop machinery, hand tools, and specialized technical and measurement tools effectively.</li> <li>Maintain inventory levels of spare parts and consumables, requesting replenishment when necessary.</li> <li>Be a liaison with various external service providers for maintenance activities.</li> <li>Contribute to a safe work environment following guidelines from Internal, Local/Federal, and Inter IKEA Group Risk.</li> <li>Foster a service-oriented approach with all departments.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Technical knowledge of facilities management and building maintenance.</li> <li>Experience with specialized building systems such as BMS and electrical systems.</li> <li>Proficiency in using technical and measurement tools effectively.</li> <li>Excellent written and verbal English communication skills.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>High school/trade school graduate.</li> <li>3-5 years proven experience in building maintenance.</li> <li>Knowledge of fire and security systems.</li> <li>Technical knowledge of facilities management (mechanical, electrical, plumbing) and/or building maintenance activities in a large-scale retail store or mall environment.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The forklift operator plays a pivotal role in ensuring the seamless flow of goods in the warehouse, maintaining high precision and safety standards. The role involves executing store warehouse tasks efficiently, contributing to goods availability, and adhering to health and safety regulations. Success in this role requires an understanding of IKEA operations, collaboration with team members, and effective management of warehouse operations to secure inventory integrity.</p> <h4>What you will do</h4> <p><strong>Warehouse operations</strong></p> <ul> <li>Ensure efficient and safe processes for the receiving of goods in the warehouse.</li> <li>Prepare and pick orders accurately and efficiently for store supply.</li> <li>Perform warehouse operations in line with IKEA guidelines to maintain inventory data integrity.</li> <li>Execute store warehouse tasks to achieve the highest goods availability.</li> <li>Support the implementation of the action plan goals in daily operations.</li> </ul> <p><strong>Safety and compliance</strong></p> <ul> <li>Commit to all IKEA health, safety, and security rules and requirements.</li> <li>Actively assist colleagues in preventing incidents involving co-workers, third parties, equipment, and buildings.</li> <li>Ensure compliance with inventory and administrative procedures to maintain product availability.</li> </ul> <p><strong>Collaboration and support</strong></p> <ul> <li>Provide support to colleagues in the department and other areas of the store when required.</li> <li>Demonstrate a friendly manner when approached by colleagues.</li> <li>Confidently engage and assist team members to facilitate smooth warehouse operations.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Skilled in retail and logistics processes, tools, and methods.</li> <li>Ability to prioritize and organize individual work duties efficiently.</li> <li>Good personal discipline and attention to detail.</li> <li>Proven interpersonal skills and ability to demonstrate a friendly manner.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>2-3 years of experience in warehouse operations.</li> <li>Knowledge of warehouse procedures and logistics processes.</li> <li>Driving license for forklift machines is mandatory.</li> <li>Familiarity with IKEA brand, culture, and organizational structure.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

About Enpal:<br>Enpal is Europe’s leading new-energy company, on a mission to accelerate the energy transition by building a decentralized, digital, and sustainable energy infrastructure for households across Europe. Founded in Germany, Enpal has grown rapidly into a large-scale energy technology platform combining renewable hardware, intelligent software, and data-driven optimization. Enpal offers a fully integrated home energy ecosystem that includes solar panels, battery storage systems, heat pumps, EV chargers, and smart meters, all connected through its AI-powered energy management platform. This platform enables real-time optimization of energy generation, storage, and consumption—making energy more affordable, efficient, and resilient for customers. With a fast-growing international footprint, Enpal operates a strong operations hub in Egypt, supporting critical business functions and working in close collaboration with cross-functional teams in Germany and across Europe. The company combines the speed and ownership of a startup with the scale and complexity of a mature, asset-heavy, technology-driven organization.<br>Job Profile Summary:<br>We are seeking a proactive and detail-oriented Project Manager (German Speaker) to join our Operations team. In this role, you will take ownership of complex operational projects and cases beyond standard processes, actively driving process improvements, optimization initiatives, and cross-functional alignment, with a strong focus on leveraging AI-driven solutions to enhance efficiency and scalability.<br>The ideal candidate has 2–5 years of experience in project management, process management, or process optimization within a fast-paced environment. You thrive in structured and unstructured problem-solving, enjoy improving systems at scale, and are comfortable working across multiple stakeholders. Experience using AI tools to optimize workflows is required. Strong German and English communication skills are essential.<br>Key Duties and Responsibilities:<br>Take full ownership of complex operational cases and projects, including contract changes, special requests, and system-related exceptions Lead process management and process optimization initiatives, identifying inefficiencies and implementing scalable improvements Leverage AI tools and automation solutions to optimize workflows, reduce manual effort, and improve operational efficiency Use SQL (nice to have) for data extraction, analysis, and reporting to support decision-making and process improvements Analyze existing workflows, define optimization opportunities, and drive execution of improvements Collaborate closely with cross-functional teams such as Legal, Finance, and Customer Care to resolve operational and project-related challenges Monitor, track, and analyze key performance indicators (KPIs), preparing insights and reports for leadership Support and lead operational ad-hoc projects, including the development of new standards in operations and contract management Ensure accurate execution, documentation, and continuous improvement of non-standard processes within internal systems Drive alignment between teams to ensure efficient end-to-end process execution<br>Qualifications and Experience:<br>2–5 years of experience in project management, process management, process optimization, or a fast-paced operational environment Strong hands-on experience in process management and process optimization (must have) Experience using AI tools to optimize workflows and operational processes (must have) SQL skills are a strong plus (nice to have) for data analysis and reporting Strong analytical and structured working style with the ability to simplify complex processes Highly proactive, solution-oriented mindset with strong ownership mentality Comfortable working in a dynamic, high-growth environment with changing priorities Proficient in Microsoft Office; experience with CRM systems (e.g. Salesforce) is a strong plus Fluent in German and English, both written and spoken Strong communication skills and ability to work effectively across multiple stakeholders High attention to detail and ability to manage multiple priorities simultaneously

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong >About the Role</strong><span > We are seeking a seasoned Senior Azure Administrator with a powerful dual background in both Cloud and On-Premises infrastructure to join our elite Data &amp; AI department. In the Egyptian banking sector, compliance and data residency require a sophisticated hybrid approach. In this role, you won't just manage the cloud; you will be the critical bridge connecting our heavy on-premises data legacy systems (like enterprise data warehouses and local servers) with cutting-edge Azure environments. You will ensure seamless data pipelines, high availability, and airtight security across our entire hybrid data estate.</span></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Infrastructure Integration:</strong> Design, deploy, and maintain the connective tissue between our on-premises data centers and Azure.</li><li><strong>Cloud Infrastructure Management for Data &amp; AI:</strong> Provision, configure, and optimize enterprise-grade Azure resources tailored for data workloads, including Microsoft Fabric, Azure Databricks, Azure Data Factory, Synapse Analytics, and Azure Machine Learning environments.</li><li><strong>On-Prem &amp; Cloud Security Hardening:</strong> Enforce strict identity governance across hybrid environments by aligning on-premises Active Directory (AD) with Microsoft Entra ID . Manage secrets across environments and implement network security boundaries that satisfy Central Bank of Egypt (CBE) regulations.</li><li><strong>Automation &amp; Infrastructure as Code (IaC):</strong> Standardize deployment processes across both cloud and local infrastructure using Terraform or Azure Bicep , integrating them into CI/CD pipelines via Azure DevOps to support unified DataOps workflows.</li><li><strong>Hybrid Disaster Recovery &amp; Monitoring:</strong> Architect and test robust Backup and Disaster Recovery (BCDR) strategies that guarantee zero data loss across both local storage arrays and Azure Data Lakes, maintaining continuous visibility through unified monitoring tools.</li></ul><p><strong>On-Premises Infrastructure (STRICT MUST):</strong> Deep, hands-on experience managing traditional on-premises enterprise data centers is non-negotiable. You must have a strong background in virtualization (VMware/Hyper-V), physical networking, storage area networks (SAN), and Windows/Linux server administration before or alongside your cloud career.</p><p><strong>Professional Experience:</strong></p><ul><li>5 + years of total experience in IT infrastructure/system administration, with at least 3+ years of dedicated, hands-on experience specializing in Azure Cloud Administration within a complex, hybrid architecture.</li><li><strong>Banking &amp; Financial Sector Experience:</strong> Mandatory prior experience working inside a regulated bank or financial institution in Egypt, showing a clear understanding of CBE cloud governance, local data residency laws, and audit readiness.</li><li><strong>Technical Mastery of Data Ecosystems:</strong> Proven familiarity with connecting cloud services to on-premises data repositories (such as SQL Server or Teradata). Solid knowledge of containerized environments ( AKS/Docker ) and enterprise data pipelines is highly advantageous.</li></ul><p><strong>Education &amp; Elite Certifications:</strong></p><ul><li>Bachelor s degree in Computer Science, Computer Engineering, Information Technology, or a relevant technical field.</li><li>Microsoft Certified: Azure Administrator Associate (AZ-104) is required.</li><li>Preferred: Certifications reflecting hybrid/security expertise, such as Azure Stack Hub/Arc familiarity or Azure Security Engineer (AZ-500) .</li></ul><p><strong>Soft Skills:</strong> Exceptional troubleshooting skills for complex hybrid routing or latency issues, a proactive mindset, and fluency in English.</p><p>Attractive, market-leading salary package Clear career advancement path with professional development opportunities</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5 + years of total experience in IT infrastructure/system administration, with at least 3+ years of dedicated, hands-on experience specializing in Azure Cloud Administration within a complex, hybrid architecture.</li><li><strong>Banking &amp; Financial Sector Experience:</strong> Mandatory prior experience working inside a regulated bank or financial institution in Egypt, showing a clear understanding of CBE cloud governance, local data residency laws, and audit readiness.</li><li><strong>Technical Mastery of Data Ecosystems:</strong> Proven familiarity with connecting cloud services to on-premises data repositories (such as SQL Server or Teradata). Solid knowledge of containerized environments ( AKS/Docker ) and enterprise data pipelines is highly advantageous.</li><li>Bachelor s degree in Computer Science, Computer Engineering, Information Technology, or a relevant technical field.</li><li>Microsoft Certified: Azure Administrator Associate (AZ-104) is required.</li><li>Preferred: Certifications reflecting hybrid/security expertise, such as Azure Stack Hub/Arc familiarity or Azure Security Engineer (AZ-500) .</li><li>Exceptional troubleshooting skills for complex hybrid routing or latency issues, a proactive mindset, and fluency in English.</li><li>Deep, hands-on experience managing traditional on-premises enterprise data centers is non-negotiable. You must have a strong background in virtualization (VMware/Hyper-V), physical networking, storage area networks (SAN), and Windows/Linux server administration before or alongside your cloud career.</li></ul><p></p></section>

Role Objectives:The Personnel Lead is responsible for leading and governing all Personnel Operations activities across the organization, ensuring compliance with Egyptian Labor Law, Social Insurance regulations, and company policies. The role oversees the end-to-end employee lifecycle, including onboarding, offboarding, contract management, social insurance, labor office compliance, employee records management, HR systems governance, and personnel administration. In addition, the Personnel Lead serves as the business owner for People Operations automation initiatives by leading ERP and HRIS projects, partnering with Technology teams and external vendors to automate HR services, improve operational efficiency, strengthen governance, and enhance the employee experience through digital transformation.<br><br>Roles & Responsibilities:Lead and manage the Personnel team, ensuring timely, accurate, and compliant execution of all personnel operations. Establish and monitor KPIs, SLAs, and governance controls for the Personnel function while driving continuous process improvement. Govern the end-to-end onboarding process, including employment contracts, HRID creation, onboarding documentation, system updates, and employee file preparation. Ensure timely preparation and submission of Social Insurance Form 1 and Labor Office notifications for all new hires. Oversee employee offboarding processes, including resignation documentation, asset return coordination, clearance status, employee files, and Social Insurance Form 6 preparation. Govern the annual contract renewal process by monitoring upcoming contract expirations, coordinating renewal decisions with Employee Relations, People Business Partners, and business leaders, and ensuring timely issuance of renewal and non-renewal notifications. Manage all Social Insurance activities, including Forms 1, 2, and 6, monthly reconciliations, annual submissions, office fee calculations, and coordination with the Social Insurance Authority. Ensure compliance with Labor Office requirements and coordinate labor inspections by preparing documentation and representing the Personnel function during inspections. Oversee employee file management, scanning, archiving, document control, and retention while ensuring audit readiness and confidentiality. Ensure employee master data accuracy across Odoo, Mawared, and all HR systems by governing updates related to transfers, promotions, resignations, title changes, organizational structure, and employee movements. Oversee attendance governance and support payroll by ensuring timely validation of employee records, attendance data, and personnel transactions. Prepare and review monthly headcount reports, personnel dashboards, compliance reports, and workforce analytics for management reporting. Act as the business owner and Project Manager for People Operations systems, including ERP platforms and Mawared, by defining business requirements, coordinating enhancements, leading user acceptance testing (UAT), and ensuring successful implementation. Partner with the Technology team and external system vendors to automate HR services and workflows, reducing manual processes and improving operational efficiency. Identify opportunities for digital transformation and lead automation initiatives across the employee lifecycle to enhance service delivery and governance. Monitor system performance, resolve process gaps, and ensure data integrity across all People Operations platforms. Support organizational restructuring, operational requests, workforce changes, and HR process optimization initiatives. Collaborate with Payroll, Finance, People Business Partners, Operations, and external governmental authorities to ensure smooth execution of personnel activities and regulatory compliance. Coach, develop, and support the Personnel team while promoting a culture of accountability, continuous improvement, and operational excellence.<br>. Required Education, Knowledge, And Skills:Bachelor's degree in Human Resources, Business Administration, Law, or a related field.5 - 8 years of experience in Personnel Operations, with at least 2 years in a leadership or supervisory role. Strong understanding of Egyptian Labor Law, Social Insurance regulations, and Labor Office requirements. Proven ability to lead teams, manage priorities, and drive operational excellence. Strong planning, prioritization, and multitasking abilities with excellent attention to detail. Experience with ERP/HRIS systems such as Odoo, Mawared, or equivalent platforms, along with advanced Microsoft Office skills. Experience managing HR systems implementation, automation initiatives, and cross-functional projects. Strong analytical and reporting capabilities with the ability to identify process improvements and drive data-based decisions. Excellent communication, stakeholder management, and relationship-building skills with the ability to coordinate across business functions, technology teams, vendors, and governmental authorities. Passion for automation, process optimization, governance, and delivering high-quality HR services.

Role Objectives:The Personnel Lead is responsible for leading and governing all Personnel Operations activities across the organization, ensuring compliance with Egyptian Labor Law, Social Insurance regulations, and company policies. The role oversees the end-to-end employee lifecycle, including onboarding, offboarding, contract management, social insurance, labor office compliance, employee records management, HR systems governance, and personnel administration. In addition, the Personnel Lead serves as the business owner for People Operations automation initiatives by leading ERP and HRIS projects, partnering with Technology teams and external vendors to automate HR services, improve operational efficiency, strengthen governance, and enhance the employee experience through digital transformation.<br><br>Roles & Responsibilities:Lead and manage the Personnel team, ensuring timely, accurate, and compliant execution of all personnel operations. Establish and monitor KPIs, SLAs, and governance controls for the Personnel function while driving continuous process improvement. Govern the end-to-end onboarding process, including employment contracts, HRID creation, onboarding documentation, system updates, and employee file preparation. Ensure timely preparation and submission of Social Insurance Form 1 and Labor Office notifications for all new hires. Oversee employee offboarding processes, including resignation documentation, asset return coordination, clearance status, employee files, and Social Insurance Form 6 preparation. Govern the annual contract renewal process by monitoring upcoming contract expirations, coordinating renewal decisions with Employee Relations, People Business Partners, and business leaders, and ensuring timely issuance of renewal and non-renewal notifications. Manage all Social Insurance activities, including Forms 1, 2, and 6, monthly reconciliations, annual submissions, office fee calculations, and coordination with the Social Insurance Authority. Ensure compliance with Labor Office requirements and coordinate labor inspections by preparing documentation and representing the Personnel function during inspections. Oversee employee file management, scanning, archiving, document control, and retention while ensuring audit readiness and confidentiality. Ensure employee master data accuracy across Odoo, Mawared, and all HR systems by governing updates related to transfers, promotions, resignations, title changes, organizational structure, and employee movements. Oversee attendance governance and support payroll by ensuring timely validation of employee records, attendance data, and personnel transactions. Prepare and review monthly headcount reports, personnel dashboards, compliance reports, and workforce analytics for management reporting. Act as the business owner and Project Manager for People Operations systems, including ERP platforms and Mawared, by defining business requirements, coordinating enhancements, leading user acceptance testing (UAT), and ensuring successful implementation. Partner with the Technology team and external system vendors to automate HR services and workflows, reducing manual processes and improving operational efficiency. Identify opportunities for digital transformation and lead automation initiatives across the employee lifecycle to enhance service delivery and governance. Monitor system performance, resolve process gaps, and ensure data integrity across all People Operations platforms. Support organizational restructuring, operational requests, workforce changes, and HR process optimization initiatives. Collaborate with Payroll, Finance, People Business Partners, Operations, and external governmental authorities to ensure smooth execution of personnel activities and regulatory compliance. Coach, develop, and support the Personnel team while promoting a culture of accountability, continuous improvement, and operational excellence.<br>. Required Education, Knowledge, And Skills:Bachelor's degree in Human Resources, Business Administration, Law, or a related field.5 - 8 years of experience in Personnel Operations, with at least 2 years in a leadership or supervisory role. Strong understanding of Egyptian Labor Law, Social Insurance regulations, and Labor Office requirements. Proven ability to lead teams, manage priorities, and drive operational excellence. Strong planning, prioritization, and multitasking abilities with excellent attention to detail. Experience with ERP/HRIS systems such as Odoo, Mawared, or equivalent platforms, along with advanced Microsoft Office skills. Experience managing HR systems implementation, automation initiatives, and cross-functional projects. Strong analytical and reporting capabilities with the ability to identify process improvements and drive data-based decisions. Excellent communication, stakeholder management, and relationship-building skills with the ability to coordinate across business functions, technology teams, vendors, and governmental authorities. Passion for automation, process optimization, governance, and delivering high-quality HR services.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Role Objectives:</span></p><br><p><span>The Personnel Lead is responsible for leading and governing all Personnel Operations activities across the organization, ensuring compliance with Egyptian Labor Law, Social Insurance regulations, and company policies. The role oversees the end-to-end employee lifecycle, including onboarding, offboarding, contract management, social insurance, labor office compliance, employee records management, HR systems governance, and personnel administration.</span><span>In addition, the Personnel Lead serves as the business owner for People Operations automation initiatives by leading ERP and HRIS projects, partnering with Technology teams and external vendors to automate HR services, improve operational efficiency, strengthen governance, and enhance the employee experience through digital transformation.</span></p><br><p><span>Roles &amp; Responsibilities:</span></p><br><p><span>- Lead and manage the Personnel team, ensuring timely, accurate, and compliant execution of all personnel operations.</span></p><br><p><span>- Establish and monitor KPIs, SLAs, and governance controls for the Personnel function while driving continuous process improvement.</span></p><br><p><span>- Govern the end-to-end onboarding process, including employment contracts, HRID creation, onboarding documentation, system updates, and employee file preparation.</span></p><br><p><span>- Ensure timely preparation and submission of Social Insurance Form 1 and Labor Office notifications for all new hires.</span></p><br><p><span>- Oversee employee offboarding processes, including resignation documentation, asset return coordination, clearance status, employee files, and Social Insurance Form 6 preparation.</span></p><br><p><span>- Govern the annual contract renewal process by monitoring upcoming contract expirations, coordinating renewal decisions with Employee Relations, People Business Partners, and business leaders, and ensuring timely issuance of renewal and non-renewal notifications.</span></p><br><p><span>- Manage all Social Insurance activities, including Forms 1, 2, and 6, monthly reconciliations, annual submissions, office fee calculations, and coordination with the Social Insurance Authority.</span></p><br><p><span>- Ensure compliance with Labor Office requirements and coordinate labor inspections by preparing documentation and representing the Personnel function during inspections.</span></p><br><p><span>- Oversee employee file management, scanning, archiving, document control, and retention while ensuring audit readiness and confidentiality.</span></p><br><p><span>- Ensure employee master data accuracy across Odoo, Mawared, and all HR systems by governing updates related to transfers, promotions, resignations, title changes, organizational structure, and employee movements.</span></p><br><p><span>- Oversee attendance governance and support payroll by ensuring timely validation of employee records, attendance data, and personnel transactions.</span></p><br><p><span>- Prepare and review monthly headcount reports, personnel dashboards, compliance reports, and workforce analytics for management reporting.</span></p><br><p><span>- Act as the business owner and Project Manager for People Operations systems, including ERP platforms and Mawared, by defining business requirements, coordinating enhancements, leading user acceptance testing (UAT), and ensuring successful implementation.</span></p><br><p><span>- Partner with the Technology team and external system vendors to automate HR services and workflows, reducing manual processes and improving operational efficiency.</span></p><br><p><span>- Identify opportunities for digital transformation and lead automation initiatives across the employee lifecycle to enhance service delivery and governance.</span></p><br><p><span>- Monitor system performance, resolve process gaps, and ensure data integrity across all People Operations platforms.</span></p><br><p><span>- Support organizational restructuring, operational requests, workforce changes, and HR process optimization initiatives.</span></p><br><p><span>- Collaborate with Payroll, Finance, People Business Partners, Operations, and external governmental authorities to ensure smooth execution of personnel activities and regulatory compliance.</span></p><br><p><span>- Coach, develop, and support the Personnel team while promoting a culture of accountability, continuous improvement, and operational excellence.</span></p><br><p><span>Required Education, Knowledge, And Skills:</span></p><br><p><span>- Bachelor's degree in Human Resources, Business Administration, Law, or a related field.</span></p><br><p><span>- 5 - 8 years of experience in Personnel Operations, with at least 2 years in a leadership or supervisory role.</span></p><br><p><span>- Strong understanding of Egyptian Labor Law, Social Insurance regulations, and Labor Office requirements.</span></p><br><p><span>- Proven ability to lead teams, manage priorities, and drive operational excellence.</span></p><br><p><span>- Strong planning, prioritization, and multitasking abilities with excellent attention to detail.</span></p><br><p><span>- Experience with ERP/HRIS systems such as Odoo, Mawared, or equivalent platforms, along with advanced Microsoft Office skills.</span></p><br><p><span>- Experience managing HR systems implementation, automation initiatives, and cross-functional projects.</span></p><br><p><span>- Strong analytical and reporting capabilities with the ability to identify process improvements and drive data-based decisions.</span></p><br><p><span>- Excellent communication, stakeholder management, and relationship-building skills with the ability to coordinate across business functions, technology teams, vendors, and governmental authorities.</span></p><br><p><span>- Passion for automation, process optimization, governance, and delivering high-quality HR services.</span></p><br> </div>

Valleysoft is an IT services provider delivering enterprise technology solutions, application development, infrastructure support, and process-focused services for clients worldwide. Working across a broad range of client needs, the company helps organizations run critical systems reliably, securely, and efficiently while supporting long-term operational performance.<br><br>In this role, you will help safeguard and strengthen the database environments that underpin business-critical applications. This is an opportunity to contribute across enterprise database operations, reliability, security, and continuous improvement while partnering closely with technical teams to support stable, high-performing services.<br><br>Responsibilities<br><br>Install, configure, administer, and maintain Oracle Database and Microsoft SQL Server environments Monitor database performance, identify bottlenecks, and optimize efficiency Perform backup, recovery, and disaster recovery operations Ensure database availability and business continuity through regular maintenance and monitoring Implement database security, user management, access controls, and encryption policies Execute database patching, upgrades, and migration activities Monitor storage utilization and support capacity planning Troubleshoot database incidents and resolve performance-related issues Support production, UAT, SIT, and development database environments Collaborate with application support, infrastructure, and development teams to resolve database-related issues Maintain database documentation, configuration standards, and operational procedures Perform database health checks and preventive maintenance activities Ensure compliance with banking security standards and internal IT policies Participate in on-call support and scheduled maintenance activities when required<br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field1-5 years of hands-on experience in database administration Experience administering both Oracle Database and Microsoft SQL Server in production environments, including support for banking applications Hands-on experience with RMAN backup and recovery operations, along with database patching and routine maintenance Strong experience with database performance tuning and troubleshooting production database issues Experience with database security administration, including user and role management, access control, least-privilege configuration, password policies, and basic auditing Experience collaborating with application support, infrastructure, and internal IT teams to troubleshoot incidents, coordinate maintenance activities, and restore database services Eligibility to work in Egypt Experience in banking or financial services environments is a plus<br><br>Benefits<br><br>Private Health Insurance Training & Development

<p><b>POSITION SUMMARY&nbsp;</b></p><p><br></p><p>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p>License or Certification: None</p>

<p><b>POSITION SUMMARY </b>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: At least 1 year of related work experience.</li><li>Supervisory Experience: At least 1 year of supervisory experience.</li><li>License or Certification: None</li></ul>

<p><h4>Company description</h4> <p>El Qusier - Red Sea - Egypt</p> <h4>Job description</h4> <p>We are seeking an experienced and dynamic Front Office Manager to join our hospitality team in Swissotel Resort El Qusier, Egypt. In this pivotal leadership role, you will oversee all front-facing operations and lead a dedicated team to deliver exceptional guest experiences while maintaining operational excellence. Reporting to senior management, you will be responsible for driving service quality, team performance, and revenue optimization across all front office functions. Your leadership, strategic vision, and commitment to hospitality excellence will be instrumental in creating a welcoming environment where guests feel valued and colleagues are empowered to succeed.</p> <p><strong>Responsibilities include:</strong></p> <ul> <li>Lead, mentor, coach, and develop front office team members, fostering a culture of accountability, engagement, and service excellence</li> <li>Oversee daily front office operations including front desk, concierge, bell services, and guest services to ensure seamless service delivery and adherence to organizational standards</li> <li>Champion a consistently professional, warm, and personalized guest experience by resolving concerns promptly and effectively</li> <li>Monitor and analyze guest feedback, service recovery opportunities, and operational trends to continuously enhance the guest experience and identify improvement areas</li> <li>Manage room revenue performance by collaborating on revenue strategy discussions and supporting the implementation of revenue management initiatives</li> <li>Foster strong collaboration and communication across all resort departments to ensure coordinated and efficient service delivery</li> <li>Balance operational, financial, and people-focused objectives through effective management of guest satisfaction, colleague engagement, and business performance metrics</li> <li>Identify opportunities for process improvement and innovation, encouraging team participation and continuous operational enhancement</li> <li>Manage labor costs, scheduling, and departmental payroll in alignment with budgeted goals while maintaining service quality standards</li> <li>Support recruitment, onboarding, performance management, and succession planning initiatives for front office team members</li> <li>Ensure department training programs are maintained and service standards are consistently executed across all shifts</li> <li>Ensure compliance with all company policies, procedures, health and safety standards, and local regulations, maintaining a safe and productive work environment</li> <li>Demonstrate flexibility and resilience in managing operational challenges and adapting to changing business needs</li> <li>Perform additional duties and responsibilities as assigned by senior management</li> </ul> <h4>Qualifications</h4> <p><strong>Required qualifications:</strong></p> <ul> <li>Previous leadership experience in front office operations within a hotel, resort, or luxury hospitality environment</li> <li>Proven ability to lead, coach, and develop high-performing teams with demonstrated results</li> <li>Strong communication, interpersonal, and conflict resolution skills</li> <li>Excellent service recovery and problem-solving abilities</li> <li>Demonstrated expertise in budget management and financial acumen</li> <li>Strong organizational and time management skills with meticulous attention to detail</li> <li>Ability to work a flexible schedule, including weekends and holidays as required</li> <li>Knowledge of health and safety compliance standards and best practices</li> <li>Proficiency in staff scheduling and labor management</li> </ul> <p><strong>Preferred qualifications:</strong></p> <ul> <li>Experience with revenue management strategies and implementation</li> <li>Demonstrated track record of process improvement and innovation initiatives</li> <li>Familiarity with luxury hospitality brand standards and service protocols</li> <li>Background in guest experience management and satisfaction optimization</li> <li>Experience managing multi-departmental coordination and cross-functional projects</li> <li>Certification in hospitality management or related field</li> </ul> <p><strong>Essential attributes:</strong></p> <ul> <li>Commitment to fostering an inclusive environment where every individual feels valued and respected</li> <li>Ability to empower and support colleagues while recognizing their contributions</li> <li>Drive to achieve exceptional results and maintain high performance standards</li> <li>Resilience and adaptability in a dynamic hospitality environment</li> <li>Transparent and ethical approach to leadership and decision-making</li> </ul></p><p></p>