CSS developer Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Main Duties and Responsibilities</p><p>Teaching, Learning and Assessment</p><ul><li>Develop, prepare, and deliver high-quality teaching, learning, and assessment activities across undergraduate and postgraduate programmes.</li><li>Undertake module leadership responsibilities where appropriate.</li><li>Design engaging learning experiences that promote creativity, critical thinking, problem-solving, and professional practice.</li><li>Integrate contemporary developments in Graphic Design, UI/UX Design, Web Design, App Design, Digital Media, and Creative Technologies into teaching.</li><li>Utilize a variety of teaching methods, learning technologies, and assessment strategies to enhance student engagement and achievement.</li><li>Ensure teaching is informed by current research, professional practice, and industry developments.</li></ul><p>Curriculum Development and Student Experience</p><ul><li>Contribute to the design, review, and enhancement of curriculum content to ensure academic quality, relevance, and industry alignment.</li><li>Support the development of international and intercultural learning experiences.</li><li>Act as a personal tutor and provide academic guidance and pastoral support to students.</li><li>Contribute to student recruitment, retention, employability initiatives, exhibitions, competitions, and industry-facing projects.</li><li>Support students in developing professional portfolios and preparing for careers within the creative industries.</li></ul><p>Academic Quality and Professional Practice</p><ul><li>Engage actively in quality assurance, quality enhancement, and continuous improvement activities.</li><li>Reflect critically on teaching practice and implement improvements based on student feedback, peer review, and emerging pedagogic approaches.</li><li>Maintain professional and subject expertise through continuous professional development.</li></ul><p>Industry Engagement and Partnerships</p><ul><li>Develop and maintain relationships with industry partners, professional bodies, and external organizations in Egypt and internationally.</li><li>Contribute to live projects, industry collaborations, internships, guest lectures, and knowledge-exchange activities.</li><li>Support initiatives that enhance graduate employability and strengthen links between academia and industry.</li></ul><p>Leadership and Collaboration</p><ul><li>Work collaboratively with colleagues across the School and University.</li><li>Contribute to committees, working groups, curriculum development initiatives, and academic administration.</li><li>Mentor and support colleagues where appropriate and contribute positively to the academic community.</li></ul><p>Future Research and Enterprise Responsibilities</p><p>At a later stage, the role holder will be expected to contribute to the University's research and enterprise agenda through:</p><ul><li>Participating in applied research groups and communities of practice.</li><li>Contributing to externally funded projects, consultancy activities, and knowledge-transfer initiatives.</li><li>Assisting with grant applications, bids, and funding proposals.</li><li>Disseminating research and professional outputs through publications, exhibitions, conferences, presentations, workshops, and digital platforms.</li><li>Developing national and international research networks and collaborations.</li><li>Supervising student research projects and, where appropriate, postgraduate research students.</li><li>Supporting income-generation activities that contribute to the growth and reputation of the School.</li></ul><p>Additional Duties</p><ul><li>Undertake any other duties commensurate with the grade, responsibilities, and purpose of the role as reasonably required by the University.</li></ul></div></section>

Company Description Nawy is Africa’s largest proptech company, offering an end-to-end, fully digitized platform for buyers, sellers, and investors in the real estate market. The organization operates as a tech-based information and services hub, supporting every step of the client journey from property search to purchase, sale, consultation, and investment. Using machine learning and tailored algorithms, Nawy recommends properties that closely match customer needs and preferences, while intuitive online tools enable easy comparison and filtering of options. Through the Nawy Now service, customers can move into ready-to-live homes and pay later through flexible, long-term installment plans, making property ownership more accessible and convenient. Role Description The Senior Property Consultant role is a full-time, on-site position based in Cairo, responsible for guiding clients through the complete real estate journey. This role involves identifying client requirements, presenting suitable properties, conducting property viewings, and providing expert advice on market trends, pricing, and investment potential. The Senior Property Consultant will manage the sales cycle from initial contact to closing deals, including negotiation, documentation support, and post-sale follow-up to ensure client satisfaction. Day-to-day tasks include maintaining an up-to-date understanding of Nawy’s property portfolio, building and nurturing relationships with clients and developers, and using the company’s digital tools and data insights to deliver a seamless and informed experience. Qualifications Strong consulting and advisory skills, with the ability to assess client needs and provide tailored real estate solutions. Excellent communication and interpersonal skills, including confident presentation and negotiation capabilities. Proven customer service experience, with a focus on responsiveness, reliability, and long-term relationship building. Demonstrated sales skills, including pipeline management, deal closing, and working with sales targets and KPIs. Solid understanding of the real estate market, preferably with experience in residential or investment properties. Ability to work on-site in Cairo and collaborate effectively with cross-functional teams in a fast-paced environment. Comfort with digital tools, CRM systems, and data-driven platforms; proptech experience is a plus. Bachelor’s degree in Business, Marketing, Real Estate, or a related field is preferred. Fluency in English and Arabic, with strong written and verbal communication skills.

Job Summary:<br>The role is focusing on managing the lifecycle of changes and releases related to the Temenos T24 platform, also ensuring that changes and releases are implemented efficiently, minimizing disruption to operations while adhering to organizational standards, regulatory compliance, and best practices.<br>Job Responsibilities:Develop and implement a structured change management process specifically for the Temenos T24 core banking system. Review and assess change requests related to T24 configurations, modules, and integrations to evaluate impact, risk, and feasibility. Coordinate with stakeholders to prioritize and approve changes based on business needs and system requirements. Maintain a change control log and ensure all modifications are documented for compliance and audit purposes. Collaborate with IT and business teams to analyze the potential impact of changes on end-users and operations. Plan, coordinate, and oversee all releases related to the Temenos T24 platform, including system upgrades, patches, and new feature deployments. Establish and maintain a release calendar, ensuring alignment with organizational priorities and minimizing disruption. Work with testing teams to ensure that all releases undergo rigorous quality assurance and user acceptance testing. Oversee the deployment process, ensuring smooth transitions from development to production environments. Plan, coordinate, and oversee all releases related to the Temenos T24 platform, including system upgrades, patches, and new feature deployments. Establish and maintain a release calendar, ensuring alignment with organizational priorities and minimizing disruption. Work with testing teams to ensure that all releases undergo rigorous quality assurance and user acceptance testing. Oversee the deployment process, ensuring smooth transitions from development to production environments.<br>Job Qualifications: Bachelor’s degree in Business Administration, accounting, Information Technology, Computer Science, or a related field. Minimum 8 years of experience in IT service management, with at least 5 years of direct experience managing changes and releases in core banking systems. Strong expertise in Temenos T24, including its architecture, modules, and integration points. Hands-on experience with T24 system upgrades, configurations, and customizations.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong>About Atos Group</strong></p><br> <p>Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.&nbsp;</p><br> <p><br>The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.&nbsp;</p><br><span>Role Description</span> <p><span>The English Service Desk Representative is responsible for providing customer support and technical assistance to users in a English-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</span></p><br> <span>What You’ll Be Doing</span> <span><strong>Core Responsibilities</strong></span> <ul> <li><span>Provide English-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</span></li> <li><span>Document and track all customer interactions and resolutions accurately in the ticketing system.</span></li> <li><span>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</span></li> <li><span>Follow established procedures for incident management, problem management, and service request fulfillment.</span></li> <li><span>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</span></li> <li><span>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</span></li> <li><span>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</span></li> <li><span>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</span></li> <li><span>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</span></li> <li><span>Continuously develop and enhance technical skills and knowledge through training and self-learning.</span></li> </ul> <span>Experience &amp; Qualification.</span> <ul> <li><span>Fluent in English, both written and verbal communication skills.</span></li> <li><span>Previous experience in a customer support or service desk role, preferably in a technical support environment.</span></li> <li><span>Ability to analyze and resolve technical issues independently or through collaboration.</span></li> <li><span>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</span></li> <li><span>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</span></li> <li><span>Strong organizational skills, attention to detail, and the ability to multitask effectively.</span></li> <li><span>Flexibility to work in shifts, including weekends and holidays, as per business needs.</span></li> </ul> <span>Skills, Knowledge &amp; Abilities</span> <ul> <li><span>Strong problem-solving and troubleshooting skills</span></li> <li><span>Adaptability.</span></li> <li><span>Self-learning.</span></li> <li><span>Critical thinking.</span></li> <li><span>Problem-solving.</span></li> <li><span>Attention to detail.</span></li> <li><span>Communication and teamwork.</span></li> </ul> <p><span><strong><u>Performance Standards</u></strong></span></p><br> <ul> <li><span>Response Time.</span></li> <li><span>First Contact Resolution.</span></li> <li><span>Customer Satisfaction.</span></li> <li><span>Ticket Documentation and Management.</span></li> <li><span>Technical Knowledge.</span></li> <li><span>Language Proficiency.</span></li> <li><span>Incident Resolution Time.</span></li> <li><span>Quality of Service.</span></li> <li><span>Knowledge Sharing.</span></li> <li><span>Professionalism and Collaboration.</span></li> </ul> <p>Here at Atos, diversity and inclusion are embedded in our DNA.&nbsp;Read more about our commitment to a fair work environment for all.<br>&nbsp;</p><br> <p>Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.&nbsp;</p><br> <p><br><strong>Choose your future. Choose Atos.</strong></p><br> </div>

Job Title: Senior Property Consultant Location: Beverly Hills, Sheikh Zayed (On-site) Employment Type: Full-time About Us: Since 2007, Hayah Developments has been committed to delivering exceptional real estate projects in the Egyptian market. We are currently expanding our sales team and looking for a driven and experienced Senior Property Consultant to join our headquarters in Sheikh Zayed. Job Description: We are looking for a highly motivated sales expert to guide clients through the purchasing process of our premium compound projects. If you have a passion for real estate and a proven track record of closing deals, we want to hear from you. Requirements:Proven experience in real estate sales (Previous experience with a Real Estate Developer is a MUST). Solid understanding of the West Cairo market is highly preferred. Strong negotiation, presentation, and closing skills. Ability to present and sell compound units effectively while building lasting client relationships. What We Offer:Competitive basic salary + high commission structure. Dynamic and professional work environment. Clear career growth opportunities within a reputable developer.

Job Title: Senior Property Consultant Location: Beverly Hills, Sheikh Zayed (On-site) Employment Type: Full-time About Us: Since 2007, Hayah Developments has been committed to delivering exceptional real estate projects in the Egyptian market. We are currently expanding our sales team and looking for a driven and experienced Senior Property Consultant to join our headquarters in Sheikh Zayed. Job Description: We are looking for a highly motivated sales expert to guide clients through the purchasing process of our premium compound projects. If you have a passion for real estate and a proven track record of closing deals, we want to hear from you. Requirements:Proven experience in real estate sales (Previous experience with a Real Estate Developer is a plus). Solid understanding of the West Cairo market is highly preferred. Strong negotiation, presentation, and closing skills. Ability to present and sell compound units effectively while building lasting client relationships. What We Offer:Competitive basic salary + high commission structure. Dynamic and professional work environment. Clear career growth opportunities within a reputable developer.

Job Title: Senior Property Consultant Location: Beverly Hills, Sheikh Zayed (On-site) Employment Type: Full-time About Us: Since 2007, Hayah Developments has been committed to delivering exceptional real estate projects in the Egyptian market. We are currently expanding our sales team and looking for a driven and experienced Senior Property Consultant to join our headquarters in Sheikh Zayed. Job Description: We are looking for a highly motivated sales expert to guide clients through the purchasing process of our premium compound projects. If you have a passion for real estate and a proven track record of closing deals, we want to hear from you. Requirements:Proven experience in real estate sales (Previous experience with a Real Estate Developer is a MUST). Solid understanding of the West Cairo market is highly preferred. Strong negotiation, presentation, and closing skills. Ability to present and sell compound units effectively while building lasting client relationships. What We Offer:Competitive basic salary + high commission structure. Dynamic and professional work environment. Clear career growth opportunities within a reputable developer.

Job description:About us Magico Group has manufactured industrial and agrochemical products in Egypt since 1992. We are ISO 9001 certified, we run our own free zone facility on the Cairo–Alexandria desert road, and we sell across four markets — Egypt, the Gulf, Africa and Europe. We are looking for a Senior Marketing Specialist to own how Magico presents itself to the people who actually buy from us: distributors, agricultural dealers, industrial plants and export partners. This is B2B industrial marketing. Our buyers are agronomists, purchasing managers and plant technicians. The work is technical content, catalogues, trade fairs and distributor support as much as it is campaigns and social media. If you have built brands for industrial or manufacturing companies, you will recognise the job immediately. What you will own The marketing calendar across every product line — agricultural, veterinary, public health and vector control, industrial chemicals, and export minerals. Each sells to a different audience and needs a different voice. Technical collateral that sells. Product catalogues, datasheets, application guides and sales presentations — turning laboratory and technical language into something a buyer understands and acts on. Digital channels. Linked In, the website, SEO and email campaigns aimed at distributor and industrial audiences rather than consumers. Trade fairs and exhibitions, domestic and export — stand, materials, follow-up, and the leads that come out of them. Market research with a decision attached. Competitor positioning and pricing, segment sizing, and where a new product should launch first. Distributor and export partner support — the materials our partners need to sell on our behalf, in Arabic and English. Working shoulder to shoulder with Sales. Marketing here is measured by qualified leads and campaigns Sales actually uses, not by impressions. Brand consistency across every piece of output, in both languages. Reporting that says what to do next — what worked, what did not, what changes. What we are looking for5+ years in marketing, with real experience in B2B, industrial, manufacturing or chemicals. Consumer-only backgrounds will find this role harder than it looks Bachelor's degree in Marketing, Business Administration or a related field Strong command of digital marketing, branding and campaign management Comfortable with market research and marketing analytics — and able to explain what the numbers mean Excellent written Arabic and English. You will write in both, every week Able to take technical product information and turn it into clear commercial messaging Confident briefing and managing designers, agencies and printers Organised enough to run several campaigns at once and still hit deadlines Independent, but genuinely collaborative with Sales and Technical teams Bonus points Background in chemicals, agrochemicals, fertilizers, pharmaceuticals or building materials Export or multi-market marketing experience Hands-on with Adobe Creative Suite or Canva Using AI tools for content, research and campaign work — we do, and we expect it to make you faster Why Magico An established manufacturer with 30+ years behind it and a fast-growing export business ahead of it You own the function rather than inherit a process — there is real room to shape how Magico is seen in the market Direct access to decision-makers; short path from idea to launch Exposure to export markets across Europe, the Gulf and Africa How to apply Send your CV to hr@magicogroup.com with the subject line Senior Marketing Specialist. Phone: 01028022946Tell us in a few lines about one campaign you ran end to end — what you were trying to move, and what actually happened. We read that first. Work Location: In person

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview</b><br><p>Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. Your focus will be executing on customer health, consumption excellence, and usage excellence though strong operational delivery practices and commitment to delivering on customer outcomes that build trust. This will mean leveraging Success Programs, that will be delivered through our digital and scale delivery engines driving value in the Unified based contract and allowing CSAMs to drive accelerated and consistent customer outcomes. Leveraging scale resources allows you to further prioritize key stakeholder relationships, be active in the customer's experience with Microsoft and focus on pipeline acceleration.​</p><br><p>Customer health excellence will mean leading with proactive solutions to reduce your customers’ reactive case load. Furthermore.​<br>Some specific focus areas for you include:​</p><br><br><ul><li><p>Leveraging digital, scale, and Success Programs for improved customer outcomes​</p><br></li><li><p>Leadership and customer advocacy​</p><br></li><li><p>Accelerating customer value and AI innovation</p><br></li></ul><br><b>Responsibilities</b><br><p><span>As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing </span><span>business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve </span><span>more!</span>​<br>​<br><span>Key Accountabilities include:</span>​<br>​</p><br><br><ul><li><p><span>H</span><span>elp ensure you maximize all contractual obligations </span><span>Fulfill </span><span>Support contract obligations </span><span>by driving quality planning and delivery of Support services to realize customer business outcomes and overall </span><span>experience with Microsoft solutions.&nbsp;</span>​</p><br></li><li><p><span>Partner with your customer</span><span> and Account Team</span><span> to prioritize and plan customer engagements</span><span> and programs across cloud and on-premise workloads.&nbsp;</span>​</p><br></li><li><p><span>Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization. </span>​</p><br></li><li><p><span>Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. </span>​</p><br></li><li><p><span>I</span><span>njection point for&nbsp; escalating support calls in addition to tracking them to resolution&nbsp;</span><span>and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions </span><span>as appropriate.&nbsp;</span>​</p><br></li></ul><p>​<br><span>We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare </span><span>to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.</span></p><br><br><br><b>Qualifications</b><br><p>As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success. ​<br>​</p><br><br><ul><li><p>Experience - 1+ years of success in complex technical engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on&nbsp;Cloud and software/services solution preferred. ​</p><br></li><li><p>Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions for overall customer success.​</p><br></li><li><p>Relationship Building - Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.​</p><br></li><li><p>Program Management - Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required.​</p><br></li><li><p>Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist).​</p><br></li><li><p>Technical - Experience with cloud and hybrid infrastructures, architecture designs, and migrations preferred. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred. ​</p><br></li><li><p>Education - Bachelor’s degree or equivalent work experience. Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred. Certification(s) in the following preferred: ​​</p><br></li><li><p>Technologies: Cloud, mobile, web application development, cloud-native application architecture ​</p><br></li><li><p>Travel required: 0-25%​</p><br></li></ul> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div>

Role Description The Professional Sales Agent at AES Interior Design & Architecture is a full-time, on-site role based in Fifth, WV. The individual in this position will actively identify and engage prospective clients, present interior design and architecture services, and manage the full sales cycle from initial contact through contract signing. Day-to-day responsibilities include conducting in-person and phone consultations, preparing proposals and quotations, following up on leads, and maintaining accurate records in the sales tracking system. The Professional Sales Agent will collaborate closely with designers and project managers to ensure client needs are translated into appropriate service offerings and will represent the company at local events, showroom visits, and client meetings. This role also involves meeting or exceeding sales targets and contributing feedback to improve sales processes and client experience. Qualifications Demonstrated experience in professional sales, business development, or account management, preferably within interior design, architecture, or related industries. Strong communication and interpersonal skills, with the ability to build rapport, listen actively, and present solutions clearly to diverse clients. Solid organizational and time management abilities, including managing multiple leads, prioritizing follow-ups, and maintaining accurate documentation. Comfort working on-site with clients and colleagues, including conducting in-person meetings, showroom tours, and site visits in Fifth, WV. Proficiency with basic office and CRM software, and the ability to learn new sales tools and systems as needed. Goal-oriented mindset with a track record of meeting or exceeding sales targets and adapting strategies based on performance data. Understanding of or interest in interior design and architectural concepts to effectively communicate the value of AES services. High level of professionalism, ethical judgment, and respect for clients and team members, with a commitment to inclusive and non-discriminatory practices. High school diploma or equivalent required; post-secondary education in business, marketing, or a related field is an advantage. Ability to work standard business hours on-site in Fifth, WV, with flexibility for occasional client appointments outside typical hours.

About Sabbour Consulting:Founded in 1957, Sabbour Consulting is a leading multidisciplinary engineering and consulting firm with a strong legacy of delivering high-quality infrastructure, commercial, residential, and governmental projects across Egypt and the region. Our expertise spans design, project management, construction supervision, and more, supported by a culture of excellence and innovation.<br>Job Purpose Leading the architectural team, overseeing the design, planning, and delivery of architectural projects, ensuring compliance with client requirements, codes, and standards, and coordinating with other disciplines for integrated project execution.<br>Key Responsibilities Lead and manage the architectural department, including senior architects, designers, and junior staff. Assign responsibilities, monitor performance, and mentor team members. Promote professional development and maintain a productive work environment. Oversee the preparation and review of architectural designs, drawings, and specifications. Ensure compliance with project requirements, local regulations, and international standards. Review architectural shop drawings, material submittals, and technical documents. Resolve design conflicts and provide guidance on complex architectural issues. Coordinate with other disciplines (structural, MEP, civil) to ensure integrated project designs. Communicate effectively with clients, consultants, and contractors to resolve design queries. Support project teams in implementing design concepts on-site. Implement and enforce quality control procedures for architectural designs. Ensure adherence to codes, standards, and best practices. Promote innovative and sustainable design solutions within the team. Develop project schedules and monitor design progress. Prepare reports on departmental performance, project status, and design milestones. Maintain accurate records of design documentation, approvals, and revisions.<br>Qualifications & Requirements Bachelor’s or Master’s Degree in Architecture Minimum 18+ years of experience in architectural design and project management At least 5 years in a managerial role overseeing architectural teams Experience in large-scale residential, commercial, or infrastructure projects Familiarity with local building codes and international design standards Strong leadership and team management skills Expertise in architectural design, planning, and detailing Proficient in Auto CAD, Revit, 3D modeling, and design software Excellent coordination and communication skills Problem-solving and decision-making abilities Attention to detail and quality assurance Strong knowledge of sustainable and innovative design practices Good command of English (written and spoken)

<p><strong>Key Responsibilities</strong></p><ul><li>Prepare and develop BIM models, shop drawings, construction drawings, and as-built drawings for various projects across the Middle East region.</li><li>Support project teams in BIM coordination, clash detection, drawing production, and design development activities.</li><li>Participate in the preparation and updating of engineering drawings in accordance with project requirements, applicable standards, and client specifications.</li><li>Assist technical teams in producing high-quality deliverables for airports, buildings, infrastructure, and other engineering projects.</li><li>Coordinate with designers, engineers, consultants, subcontractors, and construction teams to ensure drawing accuracy and constructability.</li><li>Attend project meetings and provide technical drafting support when required.</li><li>Perform other duties and assignments as directed by the Regional Technical Department.</li></ul><p><strong>Requirements</strong></p><p><strong>Mandatory Requirements</strong></p><ul><li>Bachelor's Degree or Diploma in Civil Engineering, Architectural Engineering, Structural Engineering, Mechanical Engineering, or a related discipline.</li><li>Minimum 5 years of relevant experience in BIM modeling, drafting, or shop drawing production.</li><li>Proven experience in airport projects, large-scale building projects, transportation infrastructure projects, or similar international projects is highly preferred.</li></ul><p>&nbsp;</p><p>Proficiency in AutoCAD, Revit, and Navisworks.</p><p>BIM 360 / Autodesk Construction Cloud (preferred)</p><p>Civil 3D, Tekla, or other BIM-related software (an advantage)</p><ul><li>Strong understanding of BIM processes, shop drawing preparation, construction detailing, and engineering coordination.</li><li>Possession of relevant professional certifications related to BIM, CAD, or engineering drafting is preferred.</li><li>Fluent English language skills (written and spoken).</li><li>Strong communication skills, teamwork spirit, and ability to work under pressure in a multinational environment.</li><li>Willingness and ability to travel and work at project sites within the Middle East region as required by project needs.</li><li>Age preferably below 45 years old.</li></ul><p><strong>Preferred Qualifications</strong></p><p>l&nbsp; Experience working on international EPC, Design-Build, or Contractor-led projects.</p><p>l&nbsp; Familiarity with GCC and Middle East project standards and practices.</p><p>l&nbsp; Experience in multidisciplinary BIM coordination and clash detection.</p><p>l&nbsp; Ability to manage multiple tasks and meet tight project deadlines.</p><p>l&nbsp; Strong attention to detail and commitment to quality.</p><p><strong>What We Offer</strong></p><ul><li>Opportunity to work on major international projects across the Middle East.</li><li>Professional growth within a multinational environment.</li><li>Competitive salary and benefits package.</li><li>Dynamic and collaborative working culture.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>• Modelling and developing out robotic processes during the project development stage&nbsp;<br>• Updating and maintaining Developer Standards around RPA best practices&nbsp;<br>• Mentoring and guiding peers via code reviews, dev sessions and pair-programming&nbsp;<br>• Investigating and documenting better practices/alternative solutions that could be used in&nbsp;<br>future development&nbsp;<br>• Modelling and developing out robotic processes during the project development stage&nbsp;<br>• Implementing RPA applications according to requirements and business needs. &nbsp;<br>• Defining inputs and outputs to RPA process automations as per customer needs. &nbsp;<br>• Designing RPA applications according to preset requirements and best practices. &nbsp;<br>• Deploying, testing and verifying deployments of RPA applications. &nbsp;<br>• Supporting operations of RPA applications.&nbsp;</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.</p><br><p>We work with businesses across a broad range of industries, including Banking &amp; Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, and Logistics.</p><br><br>Job Description<br><p>Sutherland is seeking a reliable and detail-oriented person to join us as <strong>GTI Lead&nbsp;/ Help Desk professional.</strong> We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!</p><br><p><strong><u>Duties and responsibilities:</u></strong></p><br><ul><li>Provide helpdesk support and resolve problems to the end user’s satisfaction.</li><li>Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.</li><li>Modify configurations, utilities, software default settings, etc. for the local workstation.</li><li>Utilize and maintain the helpdesk tracking software.</li><li>Document internal procedures.</li><li>Install and configure new workstations/laptops, peripheral equipment and software.</li><li>Maintain inventory of all equipment.</li><li>Report issues to direct manager for escalation.</li><li>Manage PC setup and deployment for new employees using standard hardware, images and software.</li><li>Assign users and computers to proper groups in active directory.</li><li>Perform timely workstation hardware and software upgrades as required.</li><li>Maintain information systems knowledge base,</li><li>Support users on standard office system applications.</li><li>Handle supplier’s communications for functional and/or technical support with regards to purchased software and hardware.</li><li>Handel infrastructure, network cabling repairs, data center maintains requests</li><li>Manage system users (access rights, permissions).</li><li>Support a group of services (McAfee Antivirus, SCCM, WDS, etc).</li><li>Handle the responsibility for all IT assets check inventory and Scan the assets.</li><li>Manage all printers.</li><li>Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).</li></ul><br>Qualifications<br><ul><li>Excellent communication Skills (Verbal and Written)</li><li>Good knowledge on Windows OS troubleshooting, MS Office application.</li><li>Basic Hardware troubleshooting skills</li><li>Willing to work on in night shifts</li><li>Willing to assist our internal customers over the phone</li><li>Understanding of Active Directory Services, it will be an added advantage if the candidate possesses MCP certification</li><li>ITIL Foundation Certification is a Value added.</li><li>To provide time critical support to our internal employees ensuring maximum efficiency to achieve customer satisfaction.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Document all Service Desk interactions in the form of incident (Phone/Web/Walk-in).</li><li>Ensures all Tickets Processed, handled accordingly, and documented.</li><li>Active Directory User Management as a Day-to-Day Activity.</li><li>Graduate in any stream can be considered for the position.</li><li>Must have handled/supported team in their daily activity.</li><li>Experience in floor support</li></ul><br>Additional Information<br><p>Must be able to work onsite.</p><br><br><br> </div>

Position Overview:<br><br>We’re looking for a BIM Developer Architect to join our dynamic BIM team at EDECS. In this role, you'll be at the forefront of digital innovation in construction, developing custom Revit tools, automating design workflows, and managing architectural models for large-scale projects across the region. If you're passionate about design technology and BIM integration, this is your opportunity to make a meaningful impact<br><br>.<br><br>Key Responsibiliti<br>es:<br>Revit Development & Customization: Build custom Revit add-ins, tools, and plugins using the Revit API to enhance productivity and design performance. Model Management & Coordination: Oversee complex architectural models in Revit and ensure alignment with MEP, structural, and construction teams. Automation & Optimization: Leverage Dynamo and other tools to streamline BIM workflows and eliminate repetitive tasks. Visualization & Simulation: Support the creation of high-quality visuals and project simulations using tools like Lumion and Synchro. Quality Control: Ensure BIM outputs meet internal standards and client requirements. Collaboration & Innovation: Work closely with multidisciplinary teams to integrate innovative BIM solutions into project execution. Technical Support: Provide guidance and troubleshooting support to team members on BIM-related tools and proces<br>ses.<br>Skills and Qualifica<br>tions<br>Education: Bachelor's degree in Architecture or a related <br>field.<br>Technical Expertise: +15 years in architectural design and BIM workflows, including shop drawing prepa<br>ration.<br>Technical Skills: Strong command of Revit and Navisworks. Experience with Revit API for custom script/plugin development. Familiarity with Dynamo, Lumion, and Synchro is<br><br> a plus.<br><br>Ab<br>out EDECS:<br>EDECS is a leading engineering and construction company with over 30 years of experience across marine works, infrastructure, earthworks, and transportation projects in Egypt and Saudi Arabia. With a workforce of 2,000+ employees, we’re known for delivering sustainable, cost-effective, and innovative solutions that exceed client expectations. From high-speed railways and commercial hubs to yacht marinas and irrigation systems, EDECS is committed to building projects that enhance the communitie<br>s we serve.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Valleysoft | Center of Excellence is a regional IT services provider with extensive experience in delivering high-quality IT solutions and consulting services globally since 2006.<br> Specializing in enterprise applications and process management, Valleysoft partners with leading technology providers to offer vendor-neutral, cost-effective, and mature operational services.<br> We are seeking a skilled SAP Treasury (TR) Consultant to join our team.<br> The SAP TR Consultant will be responsible for designing, implementing, and supporting SAP Treasury solutions that optimize financial processes and risk management for our clients.<br> This role requires a deep understanding of treasury functions and proficiency in the SAP TR module to deliver efficient and integrated financial solutions.<br> Key Responsibilities Analyze clients’ treasury and risk management requirements and provide SAP-based solutions aligned with business needs.<br> Design, configure, and customize SAP Treasury (TR) module components including cash management, liquidity forecasting, risk management, and payment processing.<br> Collaborate with business stakeholders and technical teams to ensure seamless integration between SAP TR and other SAP modules.<br> Perform system testing, troubleshoot issues, and ensure high-quality deliverables.<br> Develop and maintain documentation including functional specifications, configuration documents, and user guides.<br> Provide training and support to end-users and assist in post-implementation support and upgrades.<br> Stay up-to-date with SAP Treasury features, industry trends, and best practices to recommend continuous improvements.<br> Private Health Insurance Training &amp; Development Bachelor’s degree in Finance, Accounting, Information Technology, or related field.<br> Minimum 5 years’ experience as an SAP Treasury (TR) Consultant.<br> Strong expertise in SAP Treasury module including cash management, liquidity management, payment processing, and risk management.<br> Experience with SAP integration and cross-module collaboration.<br> Excellent analytical, problem-solving, and communication skills.<br> Ability to work independently and collaboratively in a team environment.<br> Experience with SAP S/4HANA Treasury solutions is a plus.<br> Relevant SAP certifications are desirable.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p> <div> </div> <div> </div> <p> <strong>Role Overview</strong> </p> <p> <strong>The Marketing Data Analyst</strong> will lead the design, maintenance, and optimization of the company's data and marketing technology infrastructure. This role combines marketing analytics, systems integration, and data operations to ensure accurate, actionable, and scalable data across all brands and platforms. The Data &amp; Marketing Technology Analyst will work closely with lifecycle, creative, and leadership teams to deliver insights, build dashboards, and maintain data integrity across CRM, ecommerce, and analytics systems.</p> <div> </div> <div> </div> <p> <strong>Location</strong> </p> <p>Fully Remote (Work from Home) | 9 AM - 5 PM EST</p> <div> </div> <p> <strong>Key Responsibilities</strong> </p> <p> <strong>Data Infrastructure &amp; Systems</strong> </p> <ul> <li> <p>Manage and optimize data flow across marketing, CRM, ecommerce, and analytics platforms.</p> </li> <li> <p>Connect and maintain integrations between tools via <strong>APIs</strong>, <strong>webhooks</strong>, and <strong>ETL pipelines</strong>.</p> </li> <li> <p>Ensure data cleanliness, accuracy, and reliability across all systems.</p> </li> <li> <p>Support architecture decisions as the company scales and the tech stack evolves.</p> </li> </ul> <div> </div> <p> <strong>Analytics &amp; Reporting</strong> </p> <ul> <li> <p>Build and maintain dashboards to track <strong>CAC</strong>, <strong>LTV</strong>, <strong>ROAS</strong>, churn, conversions, and retention.</p> </li> <li> <p>Generate actionable insights from customer behavior and funnel data to guide growth strategies.</p> </li> <li> <p>Partner with lifecycle, creative, and leadership teams to answer critical business questions with data.</p> </li> <li> <p>Define and standardize KPI frameworks across the organization.</p> </li> </ul> <div> </div> <p> <strong>Tracking &amp; Marketing Technology</strong> </p> <ul> <li> <p>Own <strong>Google Tag Manager</strong>, <strong>GA4</strong>, pixel governance, and conversion tracking across platforms.</p> </li> <li> <p>Ensure proper <strong>UTM tagging</strong> and campaign attribution for accurate performance measurement.</p> </li> <li> <p>Support paid media and lifecycle teams with clean, actionable data for segmentation and optimization.</p> </li> <li> <p>Evaluate, implement, and recommend new martech tools as business needs evolve.</p> </li> </ul> <div> </div> <p> <strong>AI &amp; Future Readiness</strong> </p> <ul> <li> <p>Build a data foundation to support predictive analytics and personalization initiatives.</p> </li> <li> <p>Identify opportunities to automate reporting and streamline data operations.</p> </li> <li> <p>Stay current on emerging data tools and bring recommendations for adoption.</p> </li> </ul> <div> </div> <div> </div> <p> <strong>Qualifications - Experience</strong> </p> <ul> <li> <p> <strong>4-5 years</strong> of experience in marketing analytics, data operations, or marketing technology.</p> </li> <li> <p>Hands-on experience with <strong>GA4</strong> and <strong>Google Tag Manager</strong>.</p> </li> <li> <p>Experience with <strong>Segment</strong> or similar Customer Data Platforms (CDPs).</p> </li> <li> <p>Familiarity with <strong>Customer.io</strong> , <strong>Klaviyo</strong>, or other lifecycle marketing platforms.</p> </li> <li> <p> <strong>SQL</strong> proficiency to query and analyze data.</p> </li> <li> <p>Experience with <strong>Looker Studio</strong>, <strong>Tableau</strong>, or similar dashboard and reporting tools.</p> </li> <li> <p>Familiarity with <strong>BigQuery</strong>, <strong>Snowflake</strong>, or similar data warehouses is a plus.</p> </li> <li> <p>Experience connecting systems via <strong>APIs</strong> and <strong>webhooks</strong>.</p> </li> <li> <p>Background in DTC, ecommerce, telehealth, or subscription businesses preferred.</p> </li> </ul> <div> </div> <p> <strong>Qualifications - Skills</strong> </p> <ul> <li> <p> <strong>Strong communicator</strong> with the ability to translate complex data into clear, actionable insights for non-technical stakeholders.</p> </li> <li> <p> <strong>Highly organized and detail-oriented</strong> with a proactive approach to problem-solving.</p> </li> <li> <p>Comfortable operating in a <strong>fast-paced, multi-brand environment</strong> with shifting priorities.</p> </li> <li> <p>Self-directed and capable of owning infrastructure decisions end to end.</p> </li> </ul> <div> </div> <div> </div> <p> <strong>What Success Looks Like</strong> </p> <ul> <li> <p> <strong>Visibility:</strong> Leadership has a clear, accurate picture of business performance at all times.</p> </li> <li> <p> <strong>Attribution:</strong> Every channel, campaign, and flow is tracked and measured accurately.</p> </li> <li> <p> <strong>Reliability:</strong> Data across the stack is clean, consistent, and trusted by the team.</p> </li> <li> <p> <strong>Scale:</strong> Data infrastructure supports new brands and products seamlessly as the company grows.</p> </li> </ul> <div> </div> <p> <strong>Opportunity</strong> </p> <p>This is a high-impact role for someone who wants to be the connective tissue across paid media, lifecycle, product, and operations at a fast-growing telehealth company. The <strong>Marketing Data Analyst</strong> will shape the analytics and martech foundations from the ground up, building scalable infrastructure with direct visibility to leadership. If you are passionate about data, marketing technology, and driving operational efficiency at scale, this opportunity puts your work front and center where it matters most.</p> <br></div></section>

<ul><li>Handle SAP PP module implementation, configuration, and support activities.</li><li>Analyze business requirements and provide SAP PP solutions.</li><li>Work closely with stakeholders to improve production planning processes.</li><li>Participate in end-to-end SAP project implementations.</li><li>Support system testing, troubleshooting, and user training.</li><li>Collaborate with cross-functional SAP teams and business users.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Think insurance is boring? Think again.</strong><br>Trufla Technology is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API’s, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance.&nbsp;<br><strong>Trufla is leading a digital revolution</strong> that will transform the insurance industry! We’re growing fast, and we’re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.&nbsp;<br>It’s our goal for Trufla to be the <strong>BEST place to work</strong>. A great corporate culture is one of our top priorities.<br><strong>Main Benefits:</strong><br><ul><li>Competitive Salary</li><li>Health Insurance</li><li>Gym Membership</li><li>Flexible Working Hours</li><li>Continuing Education Opportunities</li><li>Work from home</li><li>Team Building Activities</li><li>Milestone celebrations – work anniversaries, birthday celebrations, etc.</li></ul><strong>About the Role</strong><br>As IT Manager, you will be a hands-on technical leader within Trufla's IT &amp; Security function, reporting directly to the Country Manager and collaborating across our Cairo and Canada teams. You will own the day-to-day operations of Trufla's IT environment — ensuring infrastructure reliability, endpoint health, and security hygiene across the organization.<br>You will play a key role in executing on the company's IT and security roadmap, collaborating with leadership on SOC 2 compliance initiatives, and leading a team of IT professionals to deliver consistent, high-quality service across the business.<br><strong>Responsibilities</strong><br><strong>Team &amp; Operations Management</strong><br><ul><li>Manage and mentor IT team members, coordinating workload, priorities, and professional development</li><li>Oversee the day-to-day operations of IT support, ensuring timely resolution of incidents, requests, and escalations</li><li>Maintain and improve ticketing processes, SLAs, and reporting on IT operations health</li><li>Coordinate move, add, and change (MAC) requests submitted by line managers</li><li>Liaise with third-party vendors, ISPs, and software/hardware suppliers as needed</li><li>Participate in and help manage the on-call rotation for after-hours and weekend critical support</li></ul><strong>Infrastructure &amp; Endpoint Management</strong><br><ul><li>Oversee the installation, configuration, testing, maintenance, and monitoring of end-user workstations, hardware, software, and telephony equipment</li><li>Manage device lifecycle — procurement, imaging, deployment, tracking, and retirement — using tools such as Snipe-IT and Microsoft Intune</li><li>Administer and maintain Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive</li><li>Manage identity and access in Microsoft Entra ID (Azure AD), including user provisioning, group policies, and conditional access</li><li>Maintain and improve endpoint security configurations, patch management, and compliance posture</li><li>Support and maintain VPN infrastructure and remote access solutions (e.g. OpenVPN)</li><li>Accurately document hardware and software assets, configurations, and incidents</li></ul><strong>Security &amp; Compliance Support</strong><br><ul><li>Collaborate with the Country Manager on executing Trufla's security strategy and SOC 2 compliance program</li><li>Assist in implementing and maintaining security controls aligned with SOC 2, ISO 27001, and NIST frameworks</li><li>Monitor and review security-related events, assess risk and validity, and escalate appropriately</li><li>Assist in conducting capability assessments and developing remediation strategies</li><li>Enforce endpoint security standards, access control policies, and data handling procedures</li><li>Participate in security awareness training delivery across the organization</li><li>Support penetration testing activities and follow-up remediation efforts</li></ul><strong>Process &amp; Documentation</strong><br><ul><li>Develop and maintain IT procedures, runbooks, and knowledge base documentation</li><li>Assist in preparing and upholding procedures for logging, reporting, and statistically monitoring IT operations</li><li>Contribute to the continuous improvement of IT processes and tooling</li></ul><strong>Qualifications</strong><br><ul><li>College diploma or university degree in Computer Science, Information Technology, or a related field</li><li><strong>5+ years of experience</strong> in an IT or Network/Security role</li><li><strong>2+ years of experience leading or supervising an IT team</strong></li><li>Hands-on experience with <strong>Microsoft 365 administration</strong> (Entra ID, Intune, Exchange, SharePoint, Teams)</li><li>Familiarity with <strong>SOC 2 compliance</strong> concepts and IT security control frameworks (ISO 27001, NIST, CIS Controls)</li><li>Sound technical knowledge of PC hardware, networking, mobile devices, and related technologies</li><li>Experience with endpoint management and device lifecycle tools (e.g. Intune, Snipe-IT)</li><li>Working knowledge of VPN solutions, firewall management, and network infrastructure</li><li>Experience conducting or supporting penetration testing activities</li><li>Able to read and understand technical manuals, procedural documentation, and OEM guides</li></ul><strong>Personal Attributes</strong><br><ul><li>Strong leadership and organizational skills with the ability to manage competing priorities</li><li>Clear written and oral communication skills in English</li><li>Customer-service oriented with strong interpersonal and relationship-building skills</li><li>Ability to translate technical issues into clear, actionable language for non-technical stakeholders</li><li>Flexible and adaptable with a proven problem-solving mindset</li><li>High degree of professionalism, integrity, and accountability</li><li>Self-motivated with the ability to execute effectively in a fast-paced environment</li><li>Detail-oriented and process-driven with a continuous improvement mindset</li></ul><strong>Working Conditions</strong><br><ul><li>Sitting for extended periods of time</li><li>Dexterity of hands and fingers to operate a computer keyboard, mouse, and peripherals</li><li>Occasional lifting and transporting of moderately heavy objects such as computers and peripherals</li><li>Availability for periodic on-call after-hours support</li></ul><em>Trufla Technology is an equal opportunity employer and is committed to all forms of diversity in the workplace. </em><strong><em>All qualified individuals are encouraged to apply</em></strong><em>.</em><br>*After applying, complete your application by taking the required assessment below:<br><span>https://app.testgorilla.com/s/bhh62y7z</span><br> </div>

Company Description Qode Bites builds high-quality, user-centric digital solutions that help businesses grow and scale, from early-stage startups to established enterprises. The team partners closely with clients to turn ideas into effective websites, apps, and digital platforms that are both practical and engaging. Work at Qode Bites is driven by a combination of creativity and strong engineering practices, with a constant focus on the end user. Projects range from launching e-commerce stores and mobile applications to scaling platforms for thousands of users. The company emphasizes reliability, scalability, and future-ready technology in every solution delivered.<br>Role Description The Customer Support Specialist is a full-time, on-site role based in Al Fayyum, Egypt. This role is responsible for responding to customer inquiries via phone, email, chat, and ticketing systems, ensuring timely, accurate, and clear communication. Daily tasks include troubleshooting basic technical issues, guiding users through product features, documenting recurring problems, and escalating complex cases to the appropriate technical or product teams. The specialist will monitor customer satisfaction, follow up on open cases, and contribute feedback to improve support processes and product usability. Collaboration with cross-functional teams is expected to help resolve issues efficiently and enhance the overall customer experience.<br>Qualifications<br> Strong Customer Support and Customer Satisfaction skills, with a service-oriented mindset. Excellent Interpersonal Skills, including clear communication, active listening, and empathy. Ability to provide basic Technical Support, including troubleshooting common user issues and following technical procedures. Solid Analytical Skills to understand problems, interpret user feedback, and identify patterns in support requests. Proficiency in using support tools (e.g., ticketing systems, CRM platforms) and standard office software. Previous experience in customer-facing or support roles, preferably within a technology or digital products environment. Ability to work on-site in Al Fayyum, Egypt, manage multiple requests, and prioritize tasks in a fast-paced setting. Relevant education in business, information technology, communication, or a related field is beneficial.