Branch Supervisor Jobs in Egypt

Al-Shawa Trading Company announces a vacancy for a CCTV Supervisor.<br>Location: Mansoura The candidate must be able to travel between company branches in Mansoura, Gharbia, Alexandria, and Cairo.<br>Requirements:<br>✔ Minimum of two years' experience in CCTV surveillance.<br>✔ Experience in monitoring and reviewing camera recordings and preparing reports.<br>✔ Ability to detect security breaches and incidents and follow up on necessary actions.<br>✔ Leadership skills and the ability to manage a team.<br>✔ Proficiency in using surveillance systems and preparing reports.<br>✔ Ability to work under pressure and attention to detail.<br>To apply:<br>Please send your CV via Whats App to:01066619678

Mechanical Supervisor <br> <br>Sukari is located approximately 750km from Cairo and 25km from Marsa Alam on the Red Sea. First gold was poured in June 2009, and commercial production began in April 2010, making Sukari the first modern gold mine in Egypt, a country which in ancient times was a prolific producer of the precious metal. Sukari conducts both open-pit and underground mining operations, each employing specialized mining methods tailored to the orebody characteristics and operational requirements.<br> <br>The Role<br> <br>We are seeking a seasoned, results-driven Mechanical Construction Supervisor with 10+ years of dedicated heavy industrial construction experience (Mining, Oil & Gas, or Infrastructure/Petrochemical fields). This role focuses entirely on capital construction projects—from structural steel erection and heavy equipment rigging to piping fabrication, coating integrity, and mechanical completion.<br>The successful candidate will lead field execution, coordinate multi-disciplinary sub-contractors, and ensure that all mechanical installations strictly adhere to engineering designs, project schedules, quality codes, and international standards.<br> <br>Location: On-site in Marsa Alam Contract Type: Permanent, full-time Schedule: 20/10 working roster Compensation: Competitive salary and comprehensive benefits package <br>The Key Responsibilities:<br> <br> Construction Execution & Field Supervision: <br>Field Directing: Supervise, coordinate, and drive the daily field activities of mechanical crews, pipefitters, riggers, structural welders, and coating technicians.<br>Installation Oversight:<br>Direct the mechanical assembly, lifting, positioning, and alignment of heavy industrial assets, including: <br>Equipment installation: Pressure vessels, columns, heat exchangers, storage tanks, pumps, and structural skids.<br>Piping & Structural: Oversee structural steel erection and the fit-up, welding, and installation of large-bore and small-bore piping networks.<br>Progress Tracking:<br>Monitor daily construction progress against the project schedule (Gantt charts) and implement recovery plans for any field delays.<br> <br> Technical Code Compliance & QA/QC Oversight: <br>Engineering Standards: Ensure all fabrication and installation work strictly complies with <br>international engineering codes and project specifications, specifically ASME B31.3 (Process Piping), ASME Section VIII (Pressure Vessels), ANSI dimensional standards, AWS D1.1 (Structural Welding), and relevant API standards.<br>Welding & NDT Coordination: Oversee field welding operations, ensuring adherence to qualified Welding Procedure Specifications (WPS). Coordinate Non-Destructive Testing (NDT) workflows (RT, UT, MT, PT) and conduct visual inspections of completed welds.<br>Painting & Coating Integrity: Monitor surface preparation (blasting profiles) and industrial coating applications to ensure compliance with project specifications and anti-corrosion standards.<br>Drawing Interpretation: Read and interpret complex engineering packages, including Isometric drawings, P&IDs, Structural Steel layouts, and General Arrangement (GA) drawings.<br> <br> Rigging, Lifting & Material Coordination: <br>Lifting Plans: Review and approve critical rigging and lifting plans for positioning heavy or complex mechanical modules, ensuring compliance with site safety margins.<br>Material Management: Coordinate with the warehouse team to inspect, verify, and receive bulk mechanical materials, piping spools, and valves to ensure zero delays in field execution.<br> <br> Pre-Commissioning & Mechanical Completion: <br>Punch Listing: Walk down completed mechanical systems to generate and systematically clear "punch list" items prior to handover.<br>Mechanical Completion: Compile QA/QC documentation, test packs (including piping hydro-testing and pneumatic testing), and equipment alignment sheets to secure the Mechanical Completion (MC) certificate.<br>Pre-Commissioning Support: Assist the commissioning team during initial equipment dry-runs, functional checks, and rotational direction tests.<br> <br> Health, Safety & Environment (HSE) <br>Safety Enforcement: Enforce strict adherence to project site safety rules. Conduct daily Tool-Box Talks (TBT) and review Job Safety Analyses (JSA) for high-risk activities like heavy lifts, hot work, and working at heights.<br> <br> <br>The Requirements<br> <br>Experience: Minimum of 10+ years of verifiable field experience strictly in heavy industrial mechanical construction (Mining infrastructure, Oil & Gas facilities, Construction or Petrochemical builds). Education: Graduate of a High Technical Institute (Diploma), technical college. <br>Certifications (Preferred)<br>Welding: AWS-CWI, CSWIP 3.1, or equivalent welding inspection certificate. Painting/Coating: NACE (CIP Level 1/2), AMPP, or BGAS-CSWIP coating certificate. <br>Technical Competencies<br>Deep familiarity and working knowledge of international standards: ASME (B31.3, Section IX, Section VIII), ANSI, AWS (D1.1), and API codes. Proven track record of supervising mechanical scopes on projects valued. Expertise in heavy rigging engineering, crane selection, and lifting safety. Advanced proficiency in piping fabrication, spool installation, and structural steel erection methodology. Soft Skills<br>Strong commanding presence in the field with the ability to manage tough sub-contractors and drive schedule milestones. Exceptional conflict-resolution and clear communication skills.

About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Senior Supervisor who can help us move even faster.noon Minutes is noon’s fastest hyper-local delivery platform, offering a localized assortment of FMCG and grocery products with delivery within 15 minutes. Currently live across the UAE and Saudi Arabia, we offer thousands of products to customers in record time.noon’s mission: Every door, every day.<br>What you'll do:Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. In this role, you will:Operational Excellence: Ensure 100% adherence to standard operating procedures (SOPs) and 5S standards within the warehouse to maintain safety and efficiency. Team Leadership: Oversee and mentor Team Leads, managing manpower allocation, roster management, and daily performance across the cluster. Metrics Ownership: Drive key performance indicators (KPIs) related to order preparation time, inventory accuracy (stock checks/audits), and customer experience. Problem Solving: Act as the primary point of contact for ground issues, performing root cause analysis (RCA) and escalating high-impact concerns to the Assistant Manager. Reporting: Prepare and send daily reports on department performance, inventory levels, and operational bottlenecks to management.<br>What you'll need:Experience: Minimum 5 years of experience in high-speed operations, ideally within E-commerce, Q-commerce, or retail logistics. Analytical Skills: Strong proficiency in Excel or Google Sheets, with the ability to crunch numbers and derive actionable insights. Communication: Exceptional verbal and written communication skills for coordination across multiple stakeholders and internal departments. Adaptability: Proven ability to work comfortably in highly ambiguous, fast-paced environments with a "roll up your sleeves" attitude. Flexibility: Readiness to work rotational shifts, including evenings and weekends, to meet the demands of a 24/7 delivery business.<br>Who will excel? We’re looking for people with high standards who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original.noon is not for everyone; readiness to adapt, pivot, and learn is essential. You must operate like an owner, moving faster than the competition to solve problems before they arise.

Job Summary:The Hospitality Rental Supervisor is responsible for driving rental revenue, occupancy, and profitability by developing new business opportunities and maintaining strong relationships with corporate clients, travel agencies, relocation companies, embassies, NGOs, hospitals, universities, airlines, and long-stay guests. The role oversees rental sales activities, manages key accounts, supports the rental team, negotiates short-, mid-, and long-term accommodation agreements, and works closely with Reservations, Front Office, Revenue Management, and Operations teams to maximize occupancy, ADR, and overall property performance. Key Responsibilities:1. Supervise and guide the rental/sales team to achieve monthly revenue and occupancy targets.2. Actively promote and sell serviced apartment inventory to individual, corporate, and institutional clients, including embassies, NGOs, hospitals, universities, airlines, and long-stay guests.3. Generate new business opportunities through cold calling, networking, client meetings, referrals, and site visits.4. Develop and negotiate corporate rate agreements and short-, mid-, and long-term accommodation contracts within approved pricing and company guidelines.5. Conduct hotel presentations and property tours for prospective clients.6. Manage and grow existing corporate and agency accounts.7. Maintain regular follow-ups and strong relationships with key clients and business partners.8. Monitor account production and performance, and identify opportunities to increase business.9. Reactivate inactive accounts and identify upselling and cross-selling opportunities.10. Coordinate closely with Reservations, Front Office, and Revenue Management teams to maximize occupancy, ADR, and rental revenue.11. Support seasonal promotions, sales campaigns, and special offers.12. Monitor competitor pricing, market trends, customer demand, and business opportunities.13. Assist in implementing effective rate and sales strategies.14. Maintain an accurate and updated CRM database.15. Submit weekly sales activity reports, pipeline updates, and account performance reports.16. Track conversion ratios, booking sources, and key sales performance metrics. Job Requirements:1. Bachelor’s degree in Business Administration, Hospitality Management, Marketing, or a related field.2. 5–7 years of proven experience in hospitality sales, hotel sales, serviced apartments, property rental, corporate sales, or B2B business development.3. Previous experience in a supervisory or team-leading role is preferred.4. Strong ability to build and maintain professional client relationships.5. Excellent negotiation, communication, presentation, and interpersonal skills.6. Experience using CRM systems and sales reporting tools.7. Self-motivated, target-oriented, and able to work independently.8. Strong organizational and time management skills.9. Ability to analyze market trends and adapt sales strategies accordingly.10. Fluent in English.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Plan and manage the daily scanning schedule and route optimization for the team across assigned areas. Lead, coach, and supervise scanners on-ground while monitoring attendance, productivity, and KPIs. Build and maintain structured operational trackers and dashboards using Google Sheets and Excel for performance monitoring, audits, attendance, productivity, and scanning coverage. Analyze operational performance and provide action plans to improve scanning efficiency, accuracy, and execution quality. Conduct regular audits to ensure scanned data accuracy, content quality, pricing accuracy, and catalog completeness. Ensure supermarkets and pharmacy content is accurate, updated, and aligned with operational standards. Manage item creation, updates, and maintenance based on scanning inflow and business requirements. Coordinate effectively with internal stakeholders and cross-functional teams to resolve operational issues and improve execution. Prepare structured reports and insights for management regarding team performance, gaps, operational challenges, and improvement opportunities. Develop and maintain strong product knowledge across supermarket and pharmacy categories. Support additional operational projects and collaborate with other departments when needed. Perform regular field visits and ensure compliance with the planned scanning schedule and quality standards.<br><br>Qualifications<br><br>Minimum 3+ years of experience in supermarkets, pharmacies, FMCG, retail operations, or related field operations. Minimum 2+ years of experience managing blue-collar teams and field operations. Advanced knowledge of Google Sheets and Microsoft Excel, including formulas, reporting, dashboards, pivot tables, tracking systems, and data analysis. Strong experience in people management, team coaching, scheduling, and performance management. Experience working on-ground and handling field operational challenges. Strong communication and stakeholder management skills. Strong analytical and problem-solving skills with the ability to create operational action plans and operational improvement initiatives. Ability to work in a fast-paced environment and manage multiple priorities effectively. Good reporting, presentation, and operational follow-up skills. Intermediate English communication skills. Experience in pharmacy and supermarket operations is highly preferred.<br><br>Additional Information<br><br>As a Scanner Supervisor, you will be responsible for leading and managing the field scanning team across supermarkets and pharmacy accounts, ensuring high operational standards, data accuracy, and team productivity. The role requires strong on-ground management, stakeholder communication, analytical skills, and the ability to build structured operational plans and performance tracking systems.

Thrive with B. TECH on a journey that defines the essence of your professional evolution through Stability and Security, Continuous Development and Growth, a Well-Established Prominent Organization, and a Culture of Innovation and Creativity.<br><br>We are seeking a dedicated Product Supervisor to lead the development, management, and growth of our product portfolio, including mobile and laptop accessories.<br><br>Job Responsibilities<br><br>Execute sales plans by channel, SKU, and store, driven and supported by:<br><br>Brand positioning and category product architecture (product catalog) by channel, geographical area, and store, in line with Sort Meter and Quartile approach. Category product display planogram by channel, geographical area, and store, in line with Sort Meter/Quartile approach, supplier go-to-market strategy, and product life cycle. Category product pricing architecture by channel. Concluding a solid category product promotional calendar by channel in coordination with suppliers and B. TECH promotional calendar. Running product knowledge and floor go-to-market programs by channel and ensuring on-ground execution, efficient communication, and engagement (planogram and display refreshment, product life cycle, promotions, and price execution, contests). <br><br>Execute Sourcing And Procurement Strategy, Including<br><br>Leading efficient negotiations with suppliers and securing annual contracts that ensure product availability (right place, right quantity, right quality, right time). Ensuring stock levels across the system in line with inventory coverage standards Coordinating product rotation with suppliers across sellable and damaged products across different warehouses. Driving category GP growth through margin negotiations, supplier rebates, and claims collection. Developing strong supplier relationships to achieve the lowest total system cost, best service levels on delivery and payment, and continuous supplier performance tracking (full vendor management)<br><br>Requirements<br><br>Bachelor's degree in business administration, Marketing, or a related field.1+ years of experience in product management, preferably within (mobile and laptop accessories). Strong understanding of market trends, customer needs, and the competitive landscape. Excellent negotiation, communication, and interpersonal skills. Proven ability to manage cross-functional projects and deliver results. Analytical mindset with proficiency in data analysis and reporting tools. Ability to work independently and collaboratively in a fast-paced environment<br><br>Benefits<br><br>Discover the benefits of joining B. TECH: More than just a job<br><br>Comprehensive health and life insurance Flexible work arrangements to support work-life balance Professional development and training opportunities for advancement and career growth Employee discounts and wellness programs High performance and rewarding culture<br><br>If you're ready to take your career to the next level and contribute to the success of a thriving organization, B. TECH is the place for you.

About the Role We are looking for an experienced Customs Supervisor to oversee all import/export and trade compliance activities at our Egyptian factory. You will be responsible for building a robust local customs compliance system, ensuring the seamless and cost-efficient flow of raw materials and finished goods. This role is critical in mitigating trade risks and maintaining strong relationships with local authorities while aligning with our global supply chain strategies.<br>Key Responsibilities Customs Compliance System Establishment: Take full charge of constructing and optimizing the import/export customs compliance system. Master the latest Egyptian customs policies, tariff rules, foreign exchange controls, and NAFEZA system requirements to ensure legal and efficient import/export operations. Sino-Egyptian Business Coordination: Serve as the core customs liaison between the factory and domestic departments (Supply Chain, Foreign Trade, Procurement). Align declaration standards and business procedures, and provide timely updates on Egyptian customs policy changes to solve complex cross-border clearance issues. Documentation & Full-Process Management: Oversee the standardization, strict review, and filing of all import/export documents (Customs Declarations, Bills of Lading, Commercial Invoices, Certificates of Origin). Ensure all documentation complies with NAFEZA specifications to minimize delays and tariff costs. Risk Control & Policy Research: Lead full-chain risk investigations covering commodity classification, tariff declaration, and trade filing. Establish a customs risk early warning mechanism and independently handle abnormal issues such as cargo detention, clearance exceptions, and customs inspections. Data Analysis & Team Management: Manage the daily operations, training, and performance of the customs team. Analyze import/export data and tariff costs to produce special reports for headquarters, ensuring accurate tax calculation and cost control.<br>Qualifications Language Proficiency: Must be fluent in Arabic and Chinese (verbal and written) for effective business communication, official documentation, and reporting. Fluent Arabic is essential for independent liaison with Egyptian customs and port authorities. Professional Experience: Minimum of 4 years of experience in import/export customs and trade compliance in an overseas manufacturing setting, with at least 2 years in a customs team management role. Full-scale experience in Egyptian manufacturing factories is highly preferred. Professional Policy Competence: In-depth mastery of Egyptian customs policies, HS code classification, tariff calculation, rules of origin, and NAFEZA system declaration. Familiar with the construction logic of trade compliance for Chinese-funded factories. Core Competencies: Excellent cross-regional coordination and risk assessment skills. Must possess strong compliance awareness, tariff cost control acumen, and the ability to respond decisively to customs crises and special inspections.<br>Location: TEDA Suez Economic & Trade Cooperation Zone, Ain Sokhna

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Plan and manage the daily scanning schedule and route optimization for the team across assigned areas. Lead, coach, and supervise scanners on-ground while monitoring attendance, productivity, and KPIs. Build and maintain structured operational trackers and dashboards using Google Sheets and Excel for performance monitoring, audits, attendance, productivity, and scanning coverage. Analyze operational performance and provide action plans to improve scanning efficiency, accuracy, and execution quality. Conduct regular audits to ensure scanned data accuracy, content quality, pricing accuracy, and catalog completeness. Ensure supermarkets and pharmacy content is accurate, updated, and aligned with operational standards. Manage item creation, updates, and maintenance based on scanning inflow and business requirements. Coordinate effectively with internal stakeholders and cross-functional teams to resolve operational issues and improve execution. Prepare structured reports and insights for management regarding team performance, gaps, operational challenges, and improvement opportunities. Develop and maintain strong product knowledge across supermarket and pharmacy categories. Support additional operational projects and collaborate with other departments when needed. Perform regular field visits and ensure compliance with the planned scanning schedule and quality standards.<br><br>Qualifications<br><br>Minimum 3+ years of experience in supermarkets, pharmacies, FMCG, retail operations, or related field operations. Minimum 2+ years of experience managing blue-collar teams and field operations. Advanced knowledge of Google Sheets and Microsoft Excel, including formulas, reporting, dashboards, pivot tables, tracking systems, and data analysis. Strong experience in people management, team coaching, scheduling, and performance management. Experience working on-ground and handling field operational challenges. Strong communication and stakeholder management skills. Strong analytical and problem-solving skills with the ability to create operational action plans and operational improvement initiatives. Ability to work in a fast-paced environment and manage multiple priorities effectively. Good reporting, presentation, and operational follow-up skills. Intermediate English communication skills. Experience in pharmacy and supermarket operations is highly preferred.<br><br>Additional Information<br><br>As a Scanner Supervisor, you will be responsible for leading and managing the field scanning team across supermarkets and pharmacy accounts, ensuring high operational standards, data accuracy, and team productivity. The role requires strong on-ground management, stakeholder communication, analytical skills, and the ability to build structured operational plans and performance tracking systems.

About Bosta:<br>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.<br><br>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br><br>About the Role: <br>The Fleet Acquisition Supervisor is responsible for leading the fleet acquisition process by managing recruitment activities, contractor relationships, and the acquisition team to ensure the required number of active couriers is achieved across all assigned regions. The role focuses on meeting hiring targets, improving activation and retention rates, and ensuring smooth coordination with cross-functional teams.<br><br>Job Code:<br>2024OPER-328<br><br>Job Responsibilities<br><br>Lead and manage the Fleet Acquisition team to achieve daily, weekly, and monthly hiring targets Build and maintain strong relationships with contractors and recruitment partners Monitor the end-to-end acquisition process, from candidate sourcing to activation Track and analyze recruitment KPIs and prepare regular performance reports Ensure sufficient courier supply across all assigned regions based on operational demand Coordinate with Operations, HR, Finance, and other stakeholders to resolve acquisition-related issues Identify recruitment bottlenecks and implement improvement plans Monitor contractor performance and ensure compliance with company standards Develop action plans to improve activation, retention, and overall recruitment efficiency Coach, support, and evaluate team members to improve performance and productivity<br><br><br><br><br>Job Qualifications<br><br>Bachelor's degree2-4 years of experience in Fleet Operations, Recruitment, Logistics, or Vendor Management Previous supervisory or team leadership experience is preferred Experience in last-mile delivery or logistics companies is an advantage Strong leadership and people management skills Sound knowledge of vehicle maintenance, road safety, and logistics operations Proficient in fleet management software and MS Office tools Strong problem-solving, communication, and organizational skills Ability to work under pressure and manage multiple priorities Flexibility to work shifts, weekends, and respond to operational emergencies<br><br><br><br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Plan and manage the daily scanning schedule and route optimization for the team across assigned areas. Lead, coach, and supervise scanners on-ground while monitoring attendance, productivity, and KPIs. Build and maintain structured operational trackers and dashboards using Google Sheets and Excel for performance monitoring, audits, attendance, productivity, and scanning coverage. Analyze operational performance and provide action plans to improve scanning efficiency, accuracy, and execution quality. Conduct regular audits to ensure scanned data accuracy, content quality, pricing accuracy, and catalog completeness. Ensure supermarkets and pharmacy content is accurate, updated, and aligned with operational standards. Manage item creation, updates, and maintenance based on scanning inflow and business requirements. Coordinate effectively with internal stakeholders and cross-functional teams to resolve operational issues and improve execution. Prepare structured reports and insights for management regarding team performance, gaps, operational challenges, and improvement opportunities. Develop and maintain strong product knowledge across supermarket and pharmacy categories. Support additional operational projects and collaborate with other departments when needed. Perform regular field visits and ensure compliance with the planned scanning schedule and quality standards.<br><br>Qualifications<br><br>Minimum 3+ years of experience in supermarkets, pharmacies, FMCG, retail operations, or related field operations. Minimum 2+ years of experience managing blue-collar teams and field operations. Advanced knowledge of Google Sheets and Microsoft Excel, including formulas, reporting, dashboards, pivot tables, tracking systems, and data analysis. Strong experience in people management, team coaching, scheduling, and performance management. Experience working on-ground and handling field operational challenges. Strong communication and stakeholder management skills. Strong analytical and problem-solving skills with the ability to create operational action plans and operational improvement initiatives. Ability to work in a fast-paced environment and manage multiple priorities effectively. Good reporting, presentation, and operational follow-up skills. Intermediate English communication skills. Experience in pharmacy and supermarket operations is highly preferred.<br><br>Additional Information<br><br>As a Scanner Supervisor, you will be responsible for leading and managing the field scanning team across supermarkets and pharmacy accounts, ensuring high operational standards, data accuracy, and team productivity. The role requires strong on-ground management, stakeholder communication, analytical skills, and the ability to build structured operational plans and performance tracking systems.

Company Description RED | Real Estate Domain offers a modern, data-backed approach to real estate, serving buyers, developers, and sellers across key areas including New Cairo, New Capital, Sheikh Zayed, October, North Coast, Ain Sokhna, and the Red Sea. The company provides an end-to-end, customer-focused journey that combines expert industry advice, real-time statistics, and technology-enabled tools, along with selective value-added services. By leveraging first-hand market information and digital applications, RED helps clients make faster, easier, and well-informed decisions. RED collaborates with a broad network of credible developers such as Palm Hills, Sodic, Hassan Allam, Mountain View, LMD, Emaar, Ora, Orascom, City Edge, Hyde Park, Tatweer Misr, Marakez, La Vista, MNHD, and Imkan, covering both residential and commercial projects.<br>Role Description The Real Estate Sales Agent (PA), (PC), (Supervisor) is a full-time, on-site role based in Cairo, Egypt, focused on guiding clients through the process of buying and selling residential and commercial properties. Responsibilities include conducting property viewings, managing client inquiries, presenting suitable options based on client needs, and maintaining up-to-date knowledge of market trends and developer offerings. The role involves negotiating and closing deals, preparing and reviewing necessary documentation, and ensuring a smooth, transparent transaction process. The agent will build and maintain long-term client relationships, coordinate with internal teams and partner developers, and actively participate in sales meetings, trainings, and performance reviews. Daily activities also include updating CRM systems, tracking leads, and contributing to sales strategies aligned with RED’s data-driven methodology.<br>Qualifications<br> Candidates should possess strong Real Estate and Real Estate Sales skills, with a proven ability to match client needs to suitable properties and projects. Candidates should hold or be eligible for a Real Estate License and demonstrate sound knowledge of local regulations and transaction processes. Candidates should possess excellent Sales skills, including lead generation, pipeline management, negotiation, and closing techniques. Candidates should demonstrate strong Customer Service capabilities, with a focus on responsiveness, professionalism, and client advocacy. Relevant experience in the Egyptian real estate market, particularly in areas served by RED, is highly beneficial. Strong communication and interpersonal skills, with the ability to present data-backed insights clearly to diverse clients. Comfort with using CRM tools, digital platforms, and basic data analysis to manage leads and support decision-making. Bachelor’s degree in Business, Marketing, Real Estate, or a related field is preferred, or equivalent professional experience. Ability to work on-site, manage multiple client

Job Purpose The Talent Acquisition Supervisor will be responsible for managing end-to-end recruitment activities across the automotive business, ensuring the timely acquisition of high-quality talent in line with business requirements. The role will supervise the recruitment team, develop effective sourcing strategies, manage stakeholders, and contribute to building a strong talent pipeline for both technical and corporate positions.<br>Key Responsibilities Lead and supervise the Talent Acquisition team and ensure effective allocation of recruitment activities. Manage the full recruitment cycle from manpower planning and sourcing through screening, interviewing, selection, offer negotiation, and onboarding. Partner with hiring managers and department heads to understand manpower requirements and develop appropriate recruitment strategies. Develop and maintain talent pipelines for critical and hard-to-fill automotive positions. Source candidates through Linked In, job boards, recruitment agencies, referrals, career fairs, and other channels. Handle recruitment for various automotive functions, including White & Blue Collar Screen and assess candidates against technical, behavioral, and cultural requirements. Conduct competency-based interviews and coordinate technical and management interviews. Manage recruitment agencies and external recruitment partners when required. Negotiate job offers with selected candidates while ensuring alignment with approved salary structures and company policies. Monitor notice periods, candidate availability, and joining dates to ensure smooth onboarding. Ensure a positive candidate experience throughout the recruitment process. Maintain accurate recruitment records and ensure timely updates on the ATS/HRIS. Prepare regular recruitment reports covering vacancies, pipeline status, time-to-fill, offer acceptance, and hiring progress. Monitor recruitment KPIs and identify opportunities to improve efficiency and reduce time-to-hire. Support employer branding initiatives, recruitment campaigns, career fairs, and university engagement activities. Conduct market mapping and salary benchmarking for key automotive positions. Develop strong relationships with internal stakeholders and provide regular updates on recruitment progress. Ensure recruitment practices comply with company policies and applicable labor regulations. Coach and develop junior Talent Acquisition team members. Qualifications Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.5–8 years of experience in Talent Acquisition/Recruitment, with at least 1–2 years in a supervisory or team-lead capacity. Previous experience in the automotive industry is highly preferred. Strong experience recruiting for technical, engineering, aftersales, workshop, sales, and corporate positions. Proven experience managing recruitment teams and multiple vacancies simultaneously. Strong knowledge of sourcing techniques, interviewing methodologies, and candidate assessment. Experience using ATS/HRIS and Linked In Recruiter. Strong knowledge of the Egyptian talent market and recruitment practices. Excellent English communication skills. Strong Microsoft Office skills.

About Bosta: <br>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.<br><br>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br><br>Job Code:<br>New 2026OPER-665<br><br>About the Role:<br>As Owned Fleet Supervisor - Vehicles, you will collaborate with leadership and stakeholders to expand and optimize our owned fleet operations, defining the end-to-end journey of fleet management and driver excellence. This role requires a strategic planner, detail-oriented organizer, and proactive problem solver who thrives in cross-functional environments to design and implement initiatives that elevate fleet efficiency, driver quality, and brand reliability<br><br>Job Responisbilities<br><br>Supervise and manage daily fleet operations to ensure vehicles are safe, compliant, and operational Oversee preventive and corrective maintenance for diesel and gasoline vehicles Coordinate with workshops and vendors for repairs, inspections, and servicing Monitor vehicle performance, fuel consumption, and maintenance records Manage, train, and supervise drivers, ensuring adherence to company policies and road safety regulations Handle emergency situations such as breakdowns, accidents, or urgent operational issues, ensuring minimal downtime Ensure compliance with local traffic laws, safety standards, and company procedures Investigate incidents and accidents, prepare reports, and recommend corrective actions Control fleet-related costs and support budget optimization initiatives Maintain accurate fleet documentation and reports<br><br><br><br><br>Job Qualifications<br><br>Minimum 3 years of experience in fleet supervision or a similar role Strong technical knowledge of diesel and gasoline vehicle maintenance Proven experience in driver management, scheduling, and performance monitoring Ability to work under pressure and manage emergency situations effectively Good communication and leadership skills Basic computer skills (fleet management systems, MS Excel, reporting tools) Valid driver’s license is preferred Logistics background is preferred<br><br><br><br><br>Preferred Qualifications:<br><br>Technical diploma or degree in Automotive, Mechanical Engineering, or a related field Experience with fleet management software Knowledge of safety, compliance, and risk management practices<br><br><br><br><br>Working Conditions:<br><br>May require on-call availability for emergencies Ability to work flexible hours as operational needs require<br><br><br><br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Role We are seeking a strategic and hands-on HR Supervisor to lead our HR operations at our manufacturing facility in Egypt. In this pivotal role, you will be responsible for establishing a robust local HR compliance system, bridging the gap between our Egypt operations and China headquarters, and fostering a high-performance work environment. You will be the key driver in ensuring our factory operations are fully compliant with local labor laws while aligning with corporate HR strategies.<br>Key Responsibilities HR Compliance & System Establishment: Take full ownership of building and optimizing the HR compliance framework for the Egypt Factory. This includes deep expertise in the 2025 Egyptian Labor Law, foreign employee quotas, work permits, social insurance (NOSI), labor arbitration, and dispute resolution to mitigate all corporate administrative and legal risks. Strategic Bilateral Coordination: Serve as the primary liaison between the Egypt Factory and the Corporate HR Center in China. You will implement core headquarters initiatives, manage strategic alignment, and consolidate key data (manpower, policy updates, compliance risks) into regular reports for the China headquarters. Daily HR Operations & Team Management: Manage the daily operations of the local HR team, including workload allocation, skill training, performance reviews, and establishing standardized workflows. Oversee the full employee lifecycle for both local Egyptian staff and Chinese expatriates. Data Management & Audit Governance: Establish formalized personnel file management systems and oversee the compilation of monthly, quarterly, and annual manpower reports. Lead internal compliance self-inspections and coordinate with headquarters for HR audits, ensuring complete closed-loop management of any identified issues. Policy Research & System Optimization: Continuously monitor updates to Egypt’s labor, social insurance, and immigration policies. Optimize local HR policies and workflows to balance strict compliance with operational efficiency and manpower cost restructuring.<br>Qualifications Language Proficiency: Must be fluent in Arabic and Mandarin Chinese (verbal and written) for high-level communication and report drafting. Fluent English is a strong plus for liaising with local government bodies. Professional Experience: Minimum of 4 years of HR experience in overseas manufacturing, with at least 2 years in an HR team management role. Candidates with end-to-end HR oversight in Egyptian manufacturing factories are highly preferred. Policy Expertise: Mastery of Egyptian labor relations, social insurance, income tax policies, and foreign workforce regulations, with a proven ability to independently build HR compliance frameworks. Core Competencies: Exceptional cross-regional coordination skills, strong compliance awareness, high stress tolerance, and proven leadership capabilities. Familiarity with the operational model of Chinese-funded overseas factories is essential.<br>Location: TEDA Suez Economic & Trade Cooperation Zone, Ain Sokhna

???? ????????’???????? ???????????????????????? | Logistics Supervisor<br>A leading company is seeking a highly motivated and experienced #Logistics_Supervisor to join our team and support our logistics operations.<br>???? ????????????????????????????????: Damietta Port (Accommodation Provided) ????????????????????????????????????????: 3 – 5 Years<br>???? ???????????? ????????????????????????????????????????????????????????????????:<br>✅ Manage and coordinate daily logistics operations (shipping, transportation, delivery)✅ Ensure timely and cost-effective movement of goods✅ Coordinate with shipping lines, customs clearance agents, and transport providers✅ Monitor shipments and resolve delays or operational issues✅ Prepare and review shipping documents (BL, invoices, packing lists, etc.)✅ Ensure compliance with local and international regulations✅ Track logistics KPIs and prepare performance reports✅ Optimize logistics processes to improve efficiency and reduce costs<br>???? ???????????????????????????????????????????????? & ????????????????????????:<br>✔ B. Sc. in Logistics, Supply Chain, or any related field✔ 3–5 years of experience in logistics operations✔ Strong knowledge of logistics & supply chain processes✔ Excellent command of English✔ Excellent MS Office skills (especially Excel)✔ Strong analytical, organizational, and multitasking skills✔ High attention to detail and ability to work under pressure✔ Strong communication and interpersonal skills<br>???? Apply Now via the Link Below: ????<br>https://lnkd.in/dsjFJV8v<br>Best of Luck ✨<br>#Logistics #Logistics Jobs #Logistics Specialist #Senior Logistics #Supply Chain #Supply Chain Management #Logistics Management #Warehouse Management #Transportation #Freight Management #Logistics Career #Supply Chain Jobs #Logistics Operations #Inventory Management #Distribution #Distribution Management #Logistics Coordinator #Supply Chain Professional #Procurement #Operations Management #Logistics Solutions #Cargo Management #Shipping And Receiving #Logistics Planning #Warehouse Operations #Transportation Management #Fleet Management #Logistics Industry #Supply Chain Optimization #Materials Management #Logistics Excellence #Freight Forwarding #Import Export #Customs Clearance #Logistics Network #Third Party Logistics #3PL #Vendor Management #Logistics Strategy #Demand Planning #Order Fulfillment #Logistics Analytics #Supply Chain Strategy #Logistics Professional #Warehouse Logistics #Logistics Expert #Senior Logistics Manager #Logistics Opportunity #Hiring Logistics #Logistics Vacancy #Join Our Logistics Team

???? ????????’???????? ???????????????????????? | Logistics Supervisor<br>A leading company is seeking a highly motivated and experienced #Logistics_Supervisor to join our team and support our logistics operations.<br>???? ????????????????????????????????: Damietta Port (Accommodation Provided) ????????????????????????????????????????: 3 – 5 Years<br>???? ???????????? ????????????????????????????????????????????????????????????????:<br>✅ Manage and coordinate daily logistics operations (shipping, transportation, delivery)✅ Ensure timely and cost-effective movement of goods✅ Coordinate with shipping lines, customs clearance agents, and transport providers✅ Monitor shipments and resolve delays or operational issues✅ Prepare and review shipping documents (BL, invoices, packing lists, etc.)✅ Ensure compliance with local and international regulations✅ Track logistics KPIs and prepare performance reports✅ Optimize logistics processes to improve efficiency and reduce costs<br>???? ???????????????????????????????????????????????? & ????????????????????????:<br>✔ B. Sc. in Logistics, Supply Chain, or any related field✔ 3–5 years of experience in logistics operations✔ Strong knowledge of logistics & supply chain processes✔ Excellent command of English✔ Excellent MS Office skills (especially Excel)✔ Strong analytical, organizational, and multitasking skills✔ High attention to detail and ability to work under pressure✔ Strong communication and interpersonal skills<br>???? Apply Now via the Link Below: ????<br>https://lnkd.in/dsjFJV8v<br>Best of Luck ✨<br>#Logistics #Logistics Jobs #Logistics Specialist #Senior Logistics #Supply Chain #Supply Chain Management #Logistics Management #Warehouse Management #Transportation #Freight Management #Logistics Career #Supply Chain Jobs #Logistics Operations #Inventory Management #Distribution #Distribution Management #Logistics Coordinator #Supply Chain Professional #Procurement #Operations Management #Logistics Solutions #Cargo Management #Shipping And Receiving #Logistics Planning #Warehouse Operations #Transportation Management #Fleet Management #Logistics Industry #Supply Chain Optimization #Materials Management #Logistics Excellence #Freight Forwarding #Import Export #Customs Clearance #Logistics Network #Third Party Logistics #3PL #Vendor Management #Logistics Strategy #Demand Planning #Order Fulfillment #Logistics Analytics #Supply Chain Strategy #Logistics Professional #Warehouse Logistics #Logistics Expert #Senior Logistics Manager #Logistics Opportunity #Hiring Logistics #Logistics Vacancy #Join Our Logistics Team

Job Title: Sales Supervisor Reports To: Sales Manager Business Unit: ACCBC – Egypt Function: Sales & Commercial Grade: TBC<br><br>Job Purpose To achieve monthly sales targets across an assigned area in Egypt by leading, developing, and motivating a field sales team, ensuring disciplined daily execution, effective customer engagement, and full compliance with ACCBC sales, credit, collection, and HR policies.<br>Operating Context The Sales Supervisor operates within ACCBC’s Egypt commercial operations, managing a team of sales representatives across an assigned area. The role operates within the following context:Field Sales Execution: The role is accountable for daily sales execution across a defined geographic area, requiring hands-on supervision of sales representatives, outlet-by-outlet performance tracking, and real-time resolution of field challenges. Traditional Trade Environment: Egypt’s fragmented traditional trade environment requires consistent route planning, journey plan adherence, and proactive customer relationship management across a high-volume outlet base. Policy & Compliance Framework: All commercial activities must comply with ACCBC’s Credit Policy, Collection Policy, Sales Policies, Logistics Policies, Code of Conduct, and HR Policies. Egyptian Labour Law Compliance: The role is governed by Egyptian Labour Law and ACCBC HR Policy for all people management activities including discipline, leave, grievances, and onboarding.<br>Key Roles and Responsibilities<br>A. Sales Target Achievement• Agree on sales, prices, contracts, and payment terms with customers in line with ACCBC Credit and Collection Policy.• Promote new products and special deals to the assigned customer base, maximising volume and distribution opportunities.• Overcome customer objections through structured negotiation and solution-oriented engagement.• Monitor each sales representative’s daily target achievement against plan and take corrective action where required.• Ensure both qualitative and quantitative monthly targets are achieved across the assigned area.<br>B. Daily Sales Team Meeting & Planning• Open the daily sales team meeting with a review of the previous day’s results by sales person, by outlet, and by KPI.• Communicate and agree daily targets by sales person, by outlet, and by KPI.• Discuss and agree the action plan for each sales representative for the day ahead.• Coach and resolve operational challenges raised by the team during the daily briefing.• Secure each team member’s commitment to their daily sales targets before deployment.• Check the cleanliness and presentation of team uniforms before the start of the day.• Ensure all team members have their Playbook, completed daily plans, and Journey Plans before leaving.• Motivate the team and reinforce a positive, results-focused energy at the start of each working day.<br>C. Reporting & Sales Intelligence• Provide regular feedback on sales trends, customer behaviour, and market developments to the Sales Manager.• Complete all reporting requirements accurately and within agreed timelines, including daily sales reports and KPI submissions.• Analyse area performance data and share structured insights with the Sales Manager to support commercial planning.<br>D. Responsibilities, Planning & Compliance• Develop and apply self-learning to continuously improve personal and team commercial effectiveness.• Demonstrate sound decision-making in field situations and escalate decisions outside authority to the Sales Manager.• Implement and enforce ACCBC compliance standards across all team activities and customer interactions.• Recruit capable team members in line with ACCBC hiring standards and role requirements.• Comply fully with the ACCBC onboarding process for all new team members joining the area.<br>E. Continuous Improvement & Team Development• Apply root cause analysis (RCA) methodology to resolve recurring performance issues or field challenges.• Conduct regular performance and development reviews with each sales representative, providing structured feedback and coaching.• Develop the capabilities of team members through on-the-job coaching, feedback, and targeted development actions.<br>F. Leadership & Team Motivation• Build, lead, and develop a highly motivated, results-oriented sales team across the assigned area.• Prepare the team to adapt to market changes, commercial priorities, and business direction shifts.• Recognise and reward individual and team achievements, maintaining high engagement and positive team morale.<br>G. People Management & HR Compliance• Handle team grievances professionally and in line with ACCBC HR Policy and Egyptian Labour Law.• Apply disciplinary measures as required, following ACCBC HR Policy and Egyptian Labour Law procedures at all times.• Manage team member leave cycles, ensuring operational continuity across the area is maintained.<br>Key Performance Indicators (KPIs) Sales Performance• Monthly sales volume and value vs target – qualitative and quantitative targets achieved• Distribution coverage vs plan across assigned area• New product and promotional deal sell-in rate<br>Team Execution• Daily meeting conducted and documented – 100% adherence• Journey plan compliance rate across the sales team• Sales representative daily target achievement rate vs plan<br>Reporting & Compliance• Daily sales reports submitted on time with zero missing submissions• Zero ACCBC policy or compliance breaches across the team• Onboarding and HR compliance adherence for all new team members<br>Required Experience and Qualifications Minimum Qualifications• Bachelor’s degree in Commerce, Business Administration, or a related field.• Valid driving licence is required.• Excellent written and verbal English language skills.• Knowledge of Egypt market dynamics and Egyptian Labour Law.<br>Minimum Experience• Minimum 5 years of sales experience in FMCG, with at least 1 year in a supervisory role.• Demonstrated track record of achieving sales targets in a field sales environment.• Experience in the GCC market is an advantage.<br>Knowledge and Skills Functional Skills:• Building Effective Customer Relationships• Operational Excellence in Planning and Delivery• Understanding the Business Internally and Externally• Identifying Winning Sales Opportunities• Understanding Financials (Commercial Financials)• Negotiating Win-Win Solutions• Executing Effective Sales Plans• Outlet Activation• Handling Objections<br>ACCBC Behaviours:• Customer Focus• Effective Communication• Positive Relationships• Sense of Urgency• Discipline• Accountability• Learning• Agility• Initiative

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Role Summary<br><br>The GR Supervisor will be responsible for handling all GR transactions in Egypt and managing the company's relationships with government agencies and officials.<br><br>What's On Your Plate?<br><br>Provide Government Relations consultation and regulatory guidance to the Legal Department and business stakeholders on licensing requirements, government procedures, regulatory compliance, and execution of transactions with the competent authorities across Egypt. Build and maintain strong professional relationships with government entities, municipalities, district authorities, and regulatory agencies to facilitate licensing, approvals, inspections, and other government-related transactions. Manage end-to-end licensing activities across Egypt’s decentralized regulatory environment, ensuring compliance with varying authority requirements, approval processes, and implementation practices across different governorates. Coordinate and process licensing applications through the relevant District System for each operational location, ensuring timely approvals from Planning and Building, Civil Defense, CCTV, Traffic, Health and Food Safety, Environmental, and Sewage authorities. Take full ownership of renewing all company licenses, permits, and legal documents, ensuring all statutory requirements are fulfilled to maintain uninterrupted business operations. Perform and monitor amendments related to directors, shareholders, authorized signatories, company activities, and other corporate changes before the Commercial Registry and relevant government authorities. Support the licensing requirements for new store openings, relocations, operational changes, and expansion projects, ensuring all regulatory approvals are secured before commencement of operations. Manage the increasing licensing workload resulting from the expansion of the operational network, ensuring timely coordination with multiple authorities across various governorates. Monitor legislative and regulatory developments, keeping internal stakeholders informed of changes in laws, regulations, government procedures, authority requirements, and licensing obligations that may impact the business. Maintain the validity and accuracy of all company licenses, permits, approvals, and authorized signatory records, including but not limited to Civil Defense, Trade & Industry, Municipality, Labor, Traffic, Health, Food Safety, Environmental, and other regulatory permits. Coordinate and manage government inspections, authority visits, and compliance assessments, ensuring operational readiness and timely resolution of observations or corrective actions. Represent the company before government authorities regarding complaints, investigations, inspections, enforcement actions, and regulatory matters, ensuring appropriate coordination with internal stakeholders and timely resolution. Manage and follow up on government cases, regulatory inquiries, and official complaints, driving resolution with relevant business functions while minimizing operational and compliance risks. Ensure all company records, licenses, approvals, and statutory documents are accurately maintained and updated through the relevant government electronic portals and systems. Maintain comprehensive records, reports, trackers, and documentation related to licensing activities, inspections, renewals, regulatory approvals, and compliance status. Coordinate with internal departments, landlords, consultants, and government authorities to facilitate licensing, operational readiness, and regulatory compliance for all company locations. Support business continuity by proactively monitoring licensing validity, regulatory obligations, pending approvals, and authority requirements to prevent operational disruptions. Perform administrative support activities related to Government Relations, including data management, reporting, official correspondence, and monitoring monthly Government Relations expenditures and billing.<br><br>Qualifications<br><br>What Did We Order?<br><br>Minimum of 8 years of experience in Government Relations. Strong knowledge of local GR and regulations related to delivery companies. Excellent communication and negotiation skills. Strong analytical and problem-solving abilities. Ability to work independently and manage multiple tasks simultaneously.

Business Objective <br><br>Own end-to-end delivery across voice, chat, and back-office (BO) operations, ensuring consistent service levels, quality, and turnaround times across all channels. Drive process alignment between channels to eliminate discrepancies and ensure a seamless customer experience regardless of touchpoint. Bring hands-on contact center expertise to manage day-to-day operations against core KPIs (SLA, FCR, AHT, CSAT, NPS), using data-driven reporting to identify trends, flag risks early, and drive continuous improvement in both agent performance and customer outcomes. Lead, coach, and mentor team leads and agents to build a high-performing, engaged workforce. Identify and actively develop high-potential leads through structured coaching and stretch assignments, building a strong succession pipeline for future leadership roles.<br><br>Top 3 KPIs for Success<br><br> Multi-Channel Operations Leadership Contact Center Performance & Reporting Team Development & Succession Planning<br> <br> Own end-to-end delivery across voice, chat, and back-office (BO) operations across Egypt and KSA, ensuring high-quality support and compliance with company policies. Ensure consistent service levels, quality, and turnaround times across all channels, driving process alignment to eliminate discrepancies and deliver a seamless customer experience regardless of touchpoint. Manage a multi-channel team handling chat, inbound calls, back-office, and merchant support for both countries. Supervise and resolve CPA complaints promptly, maintaining service standards and customer trust. Support and enhance customer experience across various services including bill payments, offers, and gaming. Lead payment troubleshooting in collaboration with vendors to ensure smooth transaction processes. Bring hands-on contact center expertise to manage day-to-day operations against core KPIs (SLA, FCR, AHT, CSAT, NPS), using data-driven reporting to identify trends, flag risks early, and drive continuous improvement. Utilize AI tools and technologies to improve efficiency and enhance call center performance. Conduct regular quality assurance checks, ensuring agents meet service and communication standards. Act as the main contact for escalation handling, ensuring timely resolution of customer and merchant concerns. Prepare reporting and insights for management, highlighting performance, risks, and opportunities for improvement. Lead, coach, and mentor team leads and agents to build a high-performing, engaged workforce. Identify and actively develop high-potential leads through structured coaching and stretch assignments, building a strong succession pipeline for future leadership roles. Collaborate with cross-functional teams (Product, Marketing, IT, Vendor Relations) to resolve service-impacting issues. Ensure full compliance with company policies, regulatory requirements, and data protection standards. Identify and implement process improvements to drive operational efficiency and customer satisfaction. Foster a culture of accountability, customer-centricity, and continuous improvement.<br><br>Qualifications<br><br> Bachelor's degree or higher. 3-5 years of experience as a Supervisor in a contact center / customer service environment. Strong command of English, written and spoken (B1 level minimum). Proven leadership, team building, and mentoring skills. Ability to make data-driven decisions and manage change effectively. Experience in managing multi-country operations (Egypt & KSA) is preferred. Knowledge of AI applications in call centers is an added advantage. Performance management, KPI design, and root cause analysis skills. SLA management and operational efficiency mindset. Passion for education, customer satisfaction, and operational excellence.<br><br>Tools / Systems Proficiency<br><br>CRM, Advanced Excel, Power BI.

Job Summary: The Procurement Supervisor is responsible for overseeing the end-to-end procurement activities of the organization, covering both medical and non-medical supplies, and handling direct and indirect procurement. This role ensures timely, cost-effective, and compliant procurement while maintaining high-quality standards and supporting operational efficiency. The incumbent supervises procurement staff, coordinates with internal stakeholders, and liaises with vendors to achieve strategic sourcing objectives. Key Responsibilities: 1. Procurement Operations - Supervise day-to-day procurement activities for medical and non-medical items, ensuring timely and accurate purchase of goods and services. - Manage both direct procurement (medical equipment, clinical supplies, consumables) and indirect procurement (office supplies, utilities, services, maintenance, Projects) and Tendering and services contracts. - Develop, implement, and monitor procurement procedures aligned with company policies and regulatory and compliance standards. - Ensure purchase orders (POs), requisitions, and contracts are correctly documented and approved before issuance. - Maintain procurement records, including supplier catalogs, contracts, price lists, and purchase histories. 2. Supplier Management:- Identify, evaluate, and select suppliers for medical and non-medical items based on quality, cost, delivery, and compliance.- Build and maintain strong relationships with vendors, negotiating contracts, pricing, and terms to achieve cost savings and value-added benefits. - Monitor supplier performance, including delivery timelines, quality, and compliance with contractual obligations. - Ensure vendors meet legal, regulatory, and quality standards relevant to medical procurement.3. Team Leadership & Supervision: - Lead, coach, and supervise procurement staff, including junior buyers and procurement and Admin Teams. - Assign responsibilities, monitor performance, and ensure staff compliance with procurement policies. - Provide training and guidance on procurement processes, best practices, and compliance requirements. - Coordinate procurement activities with stakeholders and cross-functional departments to ensure timely completion and close all gaps.4. Strategic Sourcing & Cost Management: - Support the development of procurement strategies for both direct and indirect categories. - Identify opportunities for cost optimization, bulk purchases, and value engineering. - Conduct market research to benchmark prices, trends, and innovations in medical and nonmedical supplies. - Assist in budget preparation and monitor procurement expenditures against approved budgets. 5. Compliance & Risk Management:- Ensure procurement processes comply with internal policies, regulatory requirements, and industry standards. - Maintain proper documentation for audits and internal/external compliance reviews. - Identify potential procurement risks and propose mitigation plans. 6. Reporting & Communication:- Prepare and present regular procurement reports, including purchase summaries, vendor performance, savings, and forecasts. - Liaise with internal departments (Nursing, facilities, finance, operations) to understand requirements and ensure timely procurement. - Provide recommendations to management for procurement process improvements and strategic initiatives. <br>Qualifications & Experience:- Bachelor’s degree in pharmacy, Business Administration, Supply Chain Management, or a relevant field. - Minimum 6 years of procurement experience, including experience in medical and nonmedical fields. - Healthcare Background is preferred - Proven experience in direct and indirect procurement. - Strong knowledge of procurement regulations, contracts, and vendor management. - Familiarity with medical equipment, consumables, pharmaceuticals, and non-medical supplies. - Proficiency in procurement software, ERP systems, and MS Office. <br>Skills & Competencies: - Strong leadership and team management skills. - Excellent negotiation, analytical, and problem-solving abilities. - High attention to detail and organizational skills. - Strong communication and interpersonal skills. - Ethical and compliance-oriented mindset. <br>Key Performance Indicators (KPIs): - Timely and accurate procurement of medical and non-medical supplies. - Cost savings and value-added procurement initiatives. - Supplier performance and compliance with contracts. - Team performance and adherence to procurement policies. - Accuracy and completeness of procurement documentation.