Technical Support Jobs in Egypt

وظيفة شاغرة: موظف دعم فني (Technical Support)????الموقع: القاهرة – داخل مقر الشركة???? الشركة: Orderkingتعلن شركة Orderking المتخصصة في أنظمة نقاط البيع وإدارة المطاعم والكافيهات، عن حاجتها إلى موظف دعم فني للانضمام إلى فريق العمل داخل مقر الشركة.المهام والمسؤوليات:تقديم الدعم الفني للعملاء ومتابعة مشكلاتهم التقنية حتى الحل.تركيب وإعداد أنظمة الشركة لدى العملاء.اختبار الأنظمة بعد التحديثات والتأكد من كفاءتها.إعداد تقارير فنية وتوثيق المشكلات والحلول.المتطلبات:خبرة سابقة في مجال الدعم الفني أو أنظمة نقاط البيع (POS) تعتبر ميزة إضافية.مهارات تواصل قوية والقدرة على التعامل مع العملاء باحترافية.الالتزام والانضباط في المواعيد والعمل بروح الفريق.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Key Responsibilities<ul><li>Provide first-line technical support to customers via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues or escalate them when necessary.</li><li>Log, track, and update support tickets accurately.</li><li>Guide customers through basic troubleshooting steps and product usage.</li><li>Collaborate with internal teams to resolve customer issues.</li><li>Maintain a high level of customer satisfaction through professional communication.</li><li>Document solutions and contribute to the knowledge base.</li><li>Stay up to date with product features and technical processes.</li></ul>Requirements<ul><li>Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, <strong>or</strong> equivalent technical training (e.g., ITI) or self-learning experience.</li><li><strong>OR</strong> previous experience in a light Technical Support role with a strong interest in developing technical skills.</li><li>Customer service experience is a plus.</li><li>Fluent English (spoken and written).</li><li>Excellent communication and interpersonal skills</li><li>Ability to learn quickly and work in a fast-paced environment.</li><li>Willingness to work rotational shifts if required.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Talent 360 is looking for a " Technical Support Engineer" to join their growing team! If you're passionate about technology, enjoy troubleshooting technical issues, and thrive in solving complex technical challenges, this is a great opportunity to grow your career in a dynamic and collaborative environment. As a Support Engineer, you'll be responsible for diagnosing and resolving technical issues, providing technical support to clients and internal teams, investigating system-related problems, and collaborating with cross-functional teams to ensure the stability and performance of software solutions. - Provide technical support for enterprise applications, cloud solutions, and production environments while ensuring system availability and performance. - Troubleshoot application, integration, infrastructure, and system-related issues while coordinating with development and DevOps teams for resolution and deployments. - Handle incidents, service requests, monitoring activities, system health checks, and support operations within defined SLA timelines. - Draft, structure, and maintain governance documents, SOPs, process frameworks, technical documentation, and knowledge base materials. - Maintain centralized repositories, audit trails, trackers, and governance records with proper version control and accessibility. - Coordinate with departments to roll out new processes, prepare training materials and guides, and monitor process adoption and adherence. - Prepare reports and dashboards highlighting operational performance, implementation progress, gaps, risks, and key insights for management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field.</li><li>1 4 years of experience in technical support, process coordination, application support, or related roles.</li><li>Good understanding of databases, APIs, integrations, middleware concepts, and cloud platforms such as OCI, AWS, or Azure.</li><li>Familiarity with Linux and Windows server environments, monitoring tools, and ticketing systems.</li><li>Strong documentation, reporting, and process management skills with attention to detail.</li><li>Basic knowledge of scripting, DevOps concepts, and CI/CD pipelines is considered a plus.</li><li>Excellent communication, problem-solving, organizational, and stakeholder management skills.</li></ul><p></p></section>

<p>•&nbsp;Provide first-line IT support to ODP employees, customers, and government authorities.</p><p>•&nbsp;Receive, troubleshoot, and resolve IT incidents and service requests within the agreed service levels (SLAs).</p><p>•&nbsp;Install, configure, and maintain computers, laptops, printers, and peripheral devices.</p><p>•&nbsp;Configure and manage user accounts, permissions, and access rights.</p><p>•&nbsp;Monitor, prioritize, and manage the IT ticketing system while ensuring timely follow-up and resolution.</p><p>•&nbsp;Perform routine health checks for IT systems and proactively identify potential issues.</p><p>•&nbsp;Support basic network connectivity troubleshooting and escalate complex issues when required.</p><p>•&nbsp;Maintain accurate IT asset inventory and lifecycle records.</p><p>•&nbsp;Prepare technical documentation, operational procedures, and periodic performance reports.</p><p>Ensure compliance with IT policies, security standards, and operational procedures</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Title: Technical Support Specialist Operations Talent 360 is hiring a Technical Support Specialist to join our team. This is a full time opportunity for someone proactive, organized, and passionate about delivering high quality work in a fast paced business environment. About the Role As a Technical Support Specialist at Talent 360, you will be responsible for providing first line technical support, troubleshooting, and training to ensure smooth operations across our systems. The ideal candidate should have experience in technical support or IT services and the ability to work closely with different teams to ensure workflow efficiency, accurate follow up, and high quality execution. Key Responsibilities Network support : Provide first line support for internal networks and resolve basic connectivity issues. Database management : Handle SQL database queries and assist with basic data troubleshooting. Hardware troubleshooting : Diagnose and resolve hardware problems quickly to minimize downtime. POS/ERP systems : Support cashier and kitchen modules, ensuring smooth system logic and functionality. Training &amp; presentations : Deliver clear training sessions and presentations to clients and internal teams. Client support : Provide professional assistance to clients Shift flexibility : Adapt to rotating shifts and occasional fieldwork assignments (transportation covered). Documentation : Maintain accurate records, emails, and chat communications in English (B1 level).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Basic knowledge of internal networks, SQL databases, and hardware troubleshooting. Familiarity with POS/ERP logic (cashier and kitchen modules). Strong soft skills including patience, stress management, and presentation/training ability. Flexibility to work across rotating shifts and occasional fieldwork (transportation covered). English proficiency (B1 level) for emails, chats, and records. Bachelor s degree in Computer Science or related field preferred; entry level candidates welcome.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Mamo exists to help businesses get paid and move money without friction. When there s friction in that flow, customers feel it immediately a payment that won't process, an integration that breaks , a custom setup requirement that we don t support yet. That's where you come in. You'll be the person who picks up the problem, figures out what's actually happening under the hood, and explains it clearly to someone who just wants their business to work. The technical and the human, in equal measure.</p><p>What you'll do</p><ul><li>Own all types of customer issues end-to-end from general support questions to complex technical investigations</li><li>Diagnose technical problems across payments, APIs, and integrations: read logs, trace transactions, identify where things broke and why</li><li>Translate what you find into plain language that makes sense to a non-technical customer</li><li>Work closely with product and engineering to escalate and document bugs, patterns, and recurring issues</li><li>Hold the quality bar high every interaction should leave the merchant better off than before they reached out</li><li>Collect customer feedback and share it with the team to help us improve our products and optimize the user experience</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>At least 2 years of experience in technical support where you've done the hands-on diagnostic work before, not just ticket triage</li><li>Solid understanding of the payments landscape: how transactions flow, what happens at each step, where things go wrong</li><li>Comfort with APIs and integrations you can read documentation, understand error codes, and spot a misconfigured webhook</li><li>Clear, patient communicator you don't hide behind jargon and you don't lose people in technical detail</li><li>Someone who takes ownership; a problem that lands with you doesn't leave until it's solved</li><li>You have an innately investigative and curious nature</li><li>Excellent written and verbal communication</li><li>You re resourceful, and you have a get-things-done attitude</li><li>You lead with empathy and have compassion for humans trying to figure things out. Seeing a problem from the customer's side is half of solving it.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Position Overview:<p><strong>Position Overview:</strong></p><br><p>Your role involves in-depth troubleshooting, managing backup solutions, network swaps, and server</p><br><p>tasks, as well as contributing to the development of our internal knowledge base and liaising with the development team through JIRA for advanced issues. Provide phone support as needed.</p><br><p><strong>Key Responsibilities:</strong></p><br><p>● First Line of Escalation:</p><br><ul><li>Handle tickets escalated from Level 1 agents.</li><li>Assess and resolve complex issues or provide additional guidance.</li><li>Maintain accurate and detailed records of troubleshooting steps and solutions.</li><li>Update and contribute to the internal knowledge base with new insights.</li></ul><p>● Customer Backups:</p><br><ul><li>Manage and troubleshoot backup issues (e.g., Duplicati, Google Drive, Cloud</li><li>Backups).</li><li>Ensure regular backups are successful and address any failures.</li><li>Assist with backup restoration and configuration.</li></ul><p>● In-Depth Troubleshooting and Bug Replication:</p><br><ul><li>Perform detailed troubleshooting and replicate bugs to identify root causes.</li><li>Document findings and work on solutions or workarounds.</li></ul><p>● Development/JIRA Escalation Forms:</p><br><ul><li>Create and manage escalation forms for issues requiring development attention.</li><li>Communicate with the development team through JIRA for bug fixes and feature requests.</li></ul><p>● Phone Support:</p><br><ul><li>Provide phone support</li><li>Handle high-priority calls and assist with outbound calls as necessary.</li></ul><p>● Network Swaps:</p><br><ul><li>Execute network swaps and troubleshoot advanced network-related issues.</li><li>Coordinate with customers and internal teams to minimize downtime.</li></ul><p>● Server Tasks:</p><br><ul><li>Perform server swaps and build/configure new servers as needed.</li><li>Collaborate with internal teams to ensure smooth server implementation and integration.</li><li>Perform upgrades</li></ul><p>● Outbound Calls for Top Customers:</p><br><ul><li>Perform proactive outbound calls to top customers to provide support and address</li><li>concerns when requested by management.</li></ul><p><strong>Work Priority with Tickets:</strong></p><br><p>● Triage:</p><br><ul><li>Review and address tickets in the Level 2 triage queue as the highest priority.</li><li>Follow up on personally assigned tickets and inbound emails.</li><li>Ensure timely resolution or provide clear next steps.</li><li>Resolve Level 2-related issues or escalate to JIRA if development intervention is needed.</li></ul><p>● Overdue Status Tickets:</p><br><ul><li>Focus on overdue tickets to meet SLA requirements and provide updates to avoid delays.</li></ul><p>● New Tickets:</p><br><ul><li>Address new tickets after triage, assigned tickets, and overdue tickets are managed.</li><li>Prioritize based on urgency and impact.</li></ul><p>Detailed Procedures:</p><br><p>● Escalation Handling:</p><br><ul><li>Review escalated tickets, troubleshoot, and resolve or provide instructions for Level 1</li><li>de-escalation.</li><li>Create JIRA tickets with detailed information for development intervention.</li><li>Communicate updates to customers and Level 1 agents.</li></ul><p>● Scheduling:</p><br><ul><li>Create calendar events for required scheduling.</li><li>Link events to tickets with detailed upgrade information.</li></ul><p><strong>Other Duties as Assigned:</strong></p><br><p>● Perform other related duties as assigned by the Director of Customer Support to support the overall goals and needs of the department.</p><br><p><strong>Requirements:</strong></p><br><p>● High school diploma or equivalent; Associate’s degree or higher preferred.</p><br><p>● 2+ years of experience in technical support or a similar role, preferably in a SaaS environment.</p><br><p>● Advanced troubleshooting skills and experience with backup solutions and network/server management.</p><br><p>● Strong understanding of troubleshooting Windows Operating System</p><br><p>● Familiarity with CRM, ticketing systems, and JIRA.</p><br><p>● Strong problem-solving skills, attention to detail, and the ability to work independently.</p><br><p>● Excellent communication skills and the ability to work flexible hours, including nights, weekends, and holidays</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Tech Support Engineer</p><p><b>About Millennium</b></p><br><p><br>Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium’s mission is to deliver results for our investors.</p><br><p>Our people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning. With opportunities to deepen expertise and accelerate development, talent at Millennium is equipped to adapt, evolve and build lasting impact over time. Discover how transformative growth accelerates impact.</p><br><p><b>Meet the Team</b></p><br><p><br>Core to the health and growth of our business, Millennium’s Information Technology organization supports the firm’s active, multi-manager business model with flexible, scalable technology and advanced proprietary systems. Within IT, the End User Services team delivers high-quality support across the employee technology environment, helping maintain reliable day-to-day operations, strong service coverage and a seamless end-user experience across the office and broader organization.</p><br><p><b>What You'll Do</b></p><br><ul><li>Deliver high-quality technical support to employees via phone, email and in person, ensuring reliable helpdesk and phone coverage</li><li>Manage daily helpdesk operations in ServiceNow, including incident and problem workflows, ticket oversight and timely resolution</li><li>Build, deploy and support desktop workspace kits, including workstations, thin clients, monitors, phones, mobile devices and peripherals</li><li>Execute moves, adds and changes across end-user hardware and office technology setups as needed</li><li>Create and maintain technical documentation and contribute to knowledge sharing across the team</li><li>Identify service gaps and process inefficiencies, and drive automation and continuous improvement initiatives that enhance the end-user experience</li><li>Triage and escalate high-priority issues appropriately, using strong judgment in a fast-paced support environment</li><li>Contribute to and lead local, regional and global IT projects while supporting the broader Technical Support and End User Services team</li></ul><p><b>What You Bring</b></p><br><ul><li>Bachelor’s degree in Computer Science or a related field</li><li>5+ years of enterprise-level technical support experience, ideally within financial services and including trade-floor support</li><li>Strong analytical and problem-solving skills, with experience using PowerShell, Python or other scripting languages</li><li>Familiarity with AI prompting and AI agents for automation or decision support; experience with Claude Code and Copilot is a plus</li><li>Deep knowledge of Microsoft Windows, Windows infrastructure, DNS, DHCP, TCP/IP, Microsoft Office, Bloomberg, Citrix, modern authentication and printing technologies</li><li>Solid understanding of PC hardware, mobile technologies including Microsoft Intune, Android and iOS, and collaboration tools such as Webex, Zoom and Teams</li><li>Excellent written and verbal communication skills, with a methodical approach to troubleshooting and a strong focus on service quality</li><li>A proactive, team-oriented mindset with strong time management skills, adaptability under pressure, and willingness to provide night, weekend, on-call and light travel coverage</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.</b></p><br><p><b>We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.</b></p><br><p><b>If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.</b></p><br><p><b><span><span><span>For more information about our privacy policy and how to manage cookies, visit our </span></span></span></b><b>Privacy Policy</b><b><span><span><span>.</span></span></span></b></p><br><p><b>Job Title:</b>&nbsp;Tech Support Engineer</p><br><p><b>Location:</b>&nbsp;Cairo, Egypt</p><br><p><b>Employment Type:</b> full-time</p><br><p><b>The job&nbsp;</b>&nbsp;</p><br><p>The Tech Support Engineer is a key role in contributing to the growth of business within the region, providing the essential post-sales product support, training, consultancy, and implementation for AVEVA applications.</p><br><p>The TSE is accountable for delivery of professional services to customers, either internally or externally, and may be required to travel at short notice as a representative of the company wherever necessary to deliver services.</p><br><p><b>Key responsibilities</b>&nbsp;</p><br><ul><li>Provides routine second line product support as required to customers in the region.</li><li>Promptly address and resolve customer complaints or technical issues.</li><li>Provides high quality, specialist product training in both AVEVA training centres and at customer locations.</li><li>Contributes to the delivery of deployment and configuration services to AVEVA’s customers</li><li>Works with members of the technical team and technical managers to help develop scopes of work and proposals for consulting and customisation services</li><li>Develops technical skills within their primary domain and into other AVEVA product areas to assist in the growth of the technical team in the region</li><li>Provides industry specific consultancy, based upon related experiences to aid other members of the team to achieve successful product positioning.</li><li>Provides pre-sales support as required by line management.</li></ul><p><b>Essential requirements</b>&nbsp;</p><br><ul><li>Experience with Microsoft Windows Operating Systems.</li><li>Experience in Current versions of AVEVA InTouch and System Platform.</li><li>A sound understanding of HMI / SCADA solution architectures and industrial automation.</li><li>Domain experience in the implementation and use of process control utilized in the Food &amp; Beverage, Consumer Packaged Goods (CPG), Metals, or Discrete industry manufacturing space.</li><li>Experience as a Technical Support Engineer or related field practicing in support, design, development, and/or integration of process control and IT solutions for manufacturing.</li><li>BS degree in a respective Computer Science or Engineering field.</li><li>Excellent communication skills, written and verbal in English. Other languages will be considered a Plus</li><li>Collaboration mindset and ability to work in a virtual team environment towards a common goal.</li></ul><p><b>Desired skills</b>&nbsp;</p><br><ul><li>Experience with Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL)</li><li>Experience with Microsoft SQL Server database administration</li><li>Experience with Microsoft Visual Studio, including VB.Net and/or C#</li></ul><p><b>Commercial at AVEVA</b>&nbsp;</p><br><p>Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.&nbsp;</p><br><p>If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.&nbsp;</p><br><p>Find out more: <span>https://www.aveva.com/en/about/careers/</span>&nbsp;</p><br><p><b><span>AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.&nbsp; Background checks will be conducted in accordance with local laws and may, subject to those laws, &nbsp;include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.&nbsp; Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.</span></b></p><br><p><br><b>AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.<br>&nbsp;<br>Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.</b></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy, infrastructure, chemicals and minerals safely, efficiently and more sustainably. We re the first software business in the world to have our sustainability targets validated by the SBTi, and we ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We ve also recently been named as one of the world s most innovative companies. If you re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy . Job Title: Tech Support Engineer Location: Cairo, Egypt Employment Type: full-time The job The Tech Support Engineer is a key role in contributing to the growth of business within the region, providing the essential post-sales product support, training, consultancy, and implementation for AVEVA applications. The TSE is accountable for delivery of professional services to customers, either internally or externally, and may be required to travel at short notice as a representative of the company wherever necessary to deliver services. Key responsibilities Provides routine second line product support as required to customers in the region. Promptly address and resolve customer complaints or technical issues. Provides high quality, specialist product training in both AVEVA training centres and at customer locations. Contributes to the delivery of deployment and configuration services to AVEVA s customers Works with members of the technical team and technical managers to help develop scopes of work and proposals for consulting and customisation services Develops technical skills within their primary domain and into other AVEVA product areas to assist in the growth of the technical team in the region Provides industry specific consultancy, based upon related experiences to aid other members of the team to achieve successful product positioning. Provides pre-sales support as required by line management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Essential requirements</strong> Experience with Microsoft Windows Operating Systems. Experience in Current versions of AVEVA InTouch and System Platform. A sound understanding of HMI / SCADA solution architectures and industrial automation. Domain experience in the implementation and use of process control utilized in the Food &amp; Beverage, Consumer Packaged Goods (CPG), Metals, or Discrete industry manufacturing space. Experience as a Technical Support Engineer or related field practicing in support, design, development, and/or integration of process control and IT solutions for manufacturing. BS degree in a respective Computer Science or Engineering field. Excellent communication skills, written and verbal in English. Other languages will be considered a Plus Collaboration mindset and ability to work in a virtual team environment towards a common goal. <strong>Desired skills</strong> Experience with Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL) Experience with Microsoft SQL Server database administration Experience with Microsoft Visual Studio, including VB.Net and/or C#</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a proactive and technically skilled IT Support Specialist to join our growing team in Alexandria. The successful candidate will be responsible for maintaining the organization s IT infrastructure, providing technical support to users, ensuring system reliability, and contributing to the smooth operation of our technology environment.If you enjoy solving technical problems, supporting users, and working with modern IT systems, we would love to hear from you.</p><p>Responsibilities:</p><ul><li>Provide first- and second-level technical support to end users.</li><li>Install, configure, and maintain Windows operating systems and business applications.</li><li>Troubleshoot hardware, software, printer, and peripheral issues.</li><li>Configure and maintain wired and wireless networks.</li><li>Monitor and maintain LAN, WAN, VPN, routers, switches, and internet connectivity.</li><li>Install, configure, and troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and security policies using Active Directory.</li><li>Perform routine system maintenance, updates, and software deployments.</li><li>Configure and maintain backup solutions and assist in disaster recovery procedures.</li><li>Maintain antivirus, endpoint protection, and cybersecurity best practices.</li><li>Support meeting rooms, audio-visual equipment, and video conferencing systems.</li><li>Document technical issues, solutions, and IT assets.</li><li>Coordinate with external vendors and service providers when necessary.</li><li>Ensure high levels of customer service while resolving support requests efficiently.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Computer Science, Information Technology, or a related field.</li><li>2 5 years of experience in IT Support, Help Desk, or Systems Administration.</li><li>Strong knowledge of Windows 10/11 and Windows Server.</li><li>Experience with Microsoft 365 Administration.</li><li>Good understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN).</li><li>Experience with Active Directory and Group Policy.</li><li>Familiarity with virtualization technologies (Hyper-V or VMware) is a plus.</li><li>Knowledge of backup solutions and cybersecurity fundamentals.</li><li>Experience supporting printers, scanners, and other office equipment.</li></ul><p>Preferred Certifications</p><ul><li>CompTIA A+</li><li>CompTIA Network+</li><li>Microsoft Certified (Modern Desktop Administrator or equivalent)</li><li>Cisco CCNA (preferred but not mandatory)</li></ul><p>Required Skills</p><ul><li>Excellent troubleshooting and analytical skills.</li><li>Strong communication and customer service skills.</li><li>Ability to prioritize multiple support requests.</li><li>Strong documentation and organizational abilities.</li><li>Ability to work independently and collaboratively within a team.</li><li>Professional attitude with a commitment to continuous learning.</li></ul><p></p></section>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Key accountabilities & decision ownership</h4> <ul> <li>Provide strong technical support in transmission</li> <li>Ensure proper and timely handling of individual/global complaints related to transmission area</li> <li>Development, report and implementation of enhancement projects and work streams</li> <li>Implement preventive software correction packages on transmission nodes to solve transmission network problems</li> <li>Provide troubleshooting, analysis & problem solution for critical situations</li> <li>24x7 2nd line support on call for transmission network emergencies reported by internal customers, to fix critical problems</li> <li>Attending on site events if needed</li> <li>Implement and report transmission network activities to management for proper follow-up</li> <li>Follow the escalation & reporting procedure in due time</li> <li>Attend all assigned trainings, sessions, or workshops</li> </ul> <h4>Core competencies, knowledge, and experience</h4> <ul> <li>BSc in telecom engineering</li> <li>Minimum 6 years of experience in relevant field</li> <li>Strong IP knowledge, CCNP knowledge is a must (BGP, ISIS, OSPF, MPLS and L3VPN)</li> <li>Good understanding of MW planning basics</li> <li>Good knowledge of MW nodes includes Ericsson, Huawei and SAIE or equivalent</li> <li>Good knowledge of BH nodes/routers: HU or equivalent</li> <li>Good understanding for the GSM/3G/4G network</li> <li>Python programming knowledge is a plus</li> <li>Automation & scripting tools developing experience is a plus</li> <li>Good communication/management skills</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p><strong>Together we can.</strong></p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Customer Support Technical Specialist - Associate is the technical role within the Customer Support organization. This role entails taking calls from the assigned technology queue and assisting customers with their technical queries and issues.</p><p>What you'll do..</p><ul><li>Provide remote assistance to customers with their technical issues &amp; queries.</li><li>Maintain personal assigned incident queues, keeping customers updated regularly.</li><li>Keep incident backlog and aged calls within defined ranges</li><li>Maintain Customer Satisfaction levels to within or above defined range.</li></ul><p>Customer Support Associates must have a solid technical foundation across areas such as Operating Systems (Wintel or Unix/ Linux), &amp; Networking. They should have proven technical experience and sound troubleshooting methodology. They should possess good communication skills and customer empathy.</p><p>Engineers address issues end to end - be it Deployment, Configuration, Backups, Archiving, Restores, Replication, Performance benchmarking etc across a broad spectrum of innovative technologies listed below -</p><ul><li>On prem hypervisors - VMware, MSFT Hyper-V</li><li>Containerization - Kubernetes</li><li>Cloud hypervisors - AWS, Azure, GCP, Nutanix AHV, OpenStack, OCI, OpenShift, RHEV</li><li>FS - Windows File Systems</li></ul><p>Also, as a bonus engineers will have the opportunity to learn and work on challenging technologies like IntelliSnap using storage arrays from vendors like NetApp, Nutanix, Dell EMC, HDS, HPE etc</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>This role requires a minimum 2 yrs. Of industry-based experience, using enterprise level platforms and applications. Proficiency in English is a Must, Second Language is a must (Spanish, Portuguese, French)</p><p></p></section>

Company Description Teleperformance is a global leader in customer experience management and contact center services. We provide customer care since 2007 in digital solutions for some of the world’s most recognized brands in more than 25 languages.<br>Requirements Fluency in English (B2/C1) Bachelor's Degree. Flexibility with rotational shifts, starts from 2PM and last shift ends at 6AMAbility to work in a team. Flexibility with the location in New Cairo.<br>Benefits Competitive salary of 19,500K EGP NET included 100 euros KPIs. Social and medical insurance with 400K allowance with AXA.195€ bonuses every three months based on performance. Transportation provided with allowance 1500EGP. Discounts in many stores all over Egypt. Overnight allowance counted after 2:00AM. Over Time allowance 90EGP per hour.<br>Work Schedule Rotational shifts. night and overnight shifts, MAX 2AM for Girls with a door to door transportation. Each shift lasts for 9 hours, with 1hour break.2 Rotational Days off.

Company Description Teleperformance is a global leader in customer experience management and contact center services. We provide customer care since 2007 in digital solutions for some of the world’s most recognized brands in more than 25 languages.<br>Requirements Fluency in English (B2/C1) Graduated. Flexibility with rotational shifts, starts from 2PM and last shift ends at 6AMAbility to work in a team environment. Flexibility with the location in New Cairo.<br>Benefits Competitive salary of 19,500K EGP NET included 100 euros KPIs. Social and medical insurance with 400K allowance with AXA.195€ bonuses every three months based on performance. Transportation provided with allowance 1500EGP. Discounts in many stores all over Egypt. Overnight allowance counted after 2:00AM. Over Time allowance 90EGP per hour.<br>Work Schedule Rotational shifts. night and overnight shifts, MAX 2AM for Females with a door to door transportation. Each shift lasts for 9 hours, with 1hour break.2 Rotational Days off.

Company Description WAJJAD | وجّاد is a technology studio that designs scalable digital operating systems for governance, legal, financial, and real estate sectors. Established in 2020, the company focuses on transforming fragmented traditional processes into integrated, high-performance digital infrastructure for modern institutions. WAJJAD builds and operates institutional-grade B2B platforms that enhance efficiency, strengthen control environments, and increase transparency and decision velocity. With eight specialized platforms forming a connected digital ecosystem, the studio leverages centralized innovation and shared infrastructure to accelerate product development. Headquartered in the Kingdom of Saudi Arabia, WAJJAD is positioned for regional and global expansion as a builder of technology-backed operational standards.<br>Role Description This is a full-time remote role for a Technical Support professional at WAJJAD. The role involves providing timely and effective technical support to B2B platform users, including diagnosing issues, guiding users through solutions, and escalating complex cases when needed. The Technical Support professional will handle customer inquiries through multiple channels, document incidents, and maintain accurate records in support systems. Daily responsibilities include troubleshooting platform and configuration issues, monitoring system performance indicators, and collaborating with product and engineering teams to improve stability and usability. The role also focuses on maintaining high customer satisfaction by proactively following up on open cases, sharing clear updates, and contributing to self-help resources such as FAQs and knowledge base articles.<br>Qualifications<br> Strong Technical Support and Troubleshooting skills for software platforms and web-based applications. Customer Support and Customer Satisfaction focus, with the ability to communicate clearly and professionally with diverse user groups. Analytical Skills for diagnosing issues, interpreting logs or error reports, and identifying patterns to prevent recurring problems. Experience with ticketing or helpdesk systems, remote support tools, and basic system/network concepts. Ability to work independently in a remote environment, manage priorities, and meet response and resolution time targets. Solid written and verbal communication skills in English; Arabic proficiency is an advantage. Previous experience in B2B Saa S, enterprise platforms, or technology-driven organizations is preferred. Relevant diploma or bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is beneficial.

Teleperformance is a French multinational company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 6 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen and One kattameya. it has more than 45+ Projects operating in countries<br>Role Description<br>This is a full-time, on-site role based in Cairo, Egypt. As a Customer Support Representative, you will handle customer inquiries, provide resolutions to issues, and ensure a high level of customer satisfaction. Daily tasks include responding to customer queries via phone or email, troubleshooting technical issues, and maintaining accurate records of customer interactions. You will also collaborate with internal teams to resolve customer concerns effectively and provide an outstanding service experience.<br>Qualifications<br>Proficient in Customer Support and dedicated to ensuring Customer Satisfaction<br>Strong Interpersonal Skills for effective communication and relationship building with customers<br>Experience with Technical Support and problem-solving for troubleshooting customer issues<br>Strong Analytical Skills to evaluate and resolve customer concerns efficiently<br>Fluency in English, both written and verbal<br>Ability to work collaboratively as part of an on-site team<br>Prior experience in a customer service role is a plus<br>BENEFITS:<br>Salary up to 19.5k Net (including KPIs) + 195 euro quarter bonus<br>KPIs collected in Euro equivalent – maximize your earning potential<br>24/7 transportation across Cairo & Giza<br>Medical Insurance (up to EGP 400,000/year) + Social Insurance with AXA .<br>Free Gym Access<br>Exclusive discounts at stores across Egypt<br>Clear career path after just 6 months<br>VPN line provided<br>Overnight allowance: EGP 1,000

Company Description Teleperformance is a global leader in customer experience management and contact center services. We provide customer care since 2007 in digital solutions for some of the world’s most recognized brands in more than 25 languages.<br>Requirements Fluency in English. Graduated. Flexibility with rotational shifts. Ability to work in a team. Flexibility with the location.<br>Benefits Competitive salary of 20K EGP NET included 100 euros KPIs. Social and medical insurance with 400K allowance with AXA.195€ bonuses every three months based on performance. Transportation provided with allowance 1500EGP. Discounts in many stores all over Egypt. Overnight allowance counted after 11:00PM 90EGP per hour.uncapped incentives in Dollars up to 20,000EGP per month.<br>Work Schedule Rotational shifts. night and overnight shifts. Each shift lasts for 9 hours, with 1hour break. Night shifts MAX 2AM for Girls with a door to door transportation.

Qsource is Hiring: 1st Line Systems Support Analyst (IT Technical Support) for a well known company.???? Location: #Alexandria, Egypt<br>???? Full-Time | On-Site???? #Rotational Shifts (Monday to Friday)<br>We are looking for a motivated and technically minded 1st Line Systems Support Analyst to join our support team and provide high-quality technical assistance to our clients.<br>Key Responsibilities:???? Handle and resolve client support tickets in a timely manner???? Provide technical support via phone, email, and remote support tools???? Troubleshoot hardware, software, and network-related issues???? Assist with software installation, configuration, and updates???? Escalate complex issues and collaborate with internal teams when required???? Maintain accurate documentation and updates within the ticketing system<br>Requirements:✔ Excellent English communication skills✔ Good knowledge of Microsoft Windows✔ Basic networking knowledge✔ Strong troubleshooting and problem-solving skills✔ Familiarity with remote support tools such as Team Viewer and Any Desk<br>What We Offer:✅ Social Insurance✅ Medical Insurance✅ Ongoing Training & Development✅ Career Growth Opportunities✅ Supportive Team Environment

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Your Role — Support with Strategic Impact<p>Technical Support Specialist:</p><br><p>You are not just the first point of contact for our hotel customers — you play a key role in Customer Success Management. You ensure that our clients don't just understand the platform, but use it successfully in the long run — and stay with Seekda.</p><br><p><strong>Role Responsibilities:</strong></p><br><p>• Support customers via email and phone — solution-oriented, friendly, and competent.</p><br><p>• Analyse usage patterns and proactively suggest how hotels can use Seekda more effectively.</p><br><p>• Conduct structured onboardings, training sessions, and webinars for lasting adoption.</p><br><p>• Identify opportunities before they become problems — actively contribute to customer retention.</p><br><p>• Channel customer feedback in a structured way to the product team.</p><br><p>• Collaborate closely with 2nd-level support and the development team on technical solutions.</p><br><p>• Act as a contact point for technology partners and agencies.</p><br><p>• Support the integration of our IBE and widgets on hotel websites.</p><br><p>• Use AI coding tools (e.g. Cursor, Claude Code) to automate repetitive workflows and build internal tooling.</p><br><p><strong>Your Profile — Tech-Savvy &amp; Customer-Oriented</strong></p><br><p><strong>Experience &amp; Skills</strong></p><br><p>• 3–5 years in technical support, hotel IT, or</p><br><p>operational hotel management</p><br><p>• Understanding of interfaces, APIs, and web</p><br><p>technologies</p><br><p>• Familiarity with IBE, OTA, conversion, BAR rates —</p><br><p>and PMS systems</p><br><p>• Analytical mindset with focus on customer</p><br><p>relationships</p><br><p>• Fluent German and English (further languages a</p><br><p>plus)</p><br><p><strong>AI Affinity &amp; Digital Mindset</strong></p><br><p>• Genuine curiosity about AI tools and how they</p><br><p>improve daily work</p><br><p>• Hands-on experience with Cursor, Claude Code,</p><br><p>GitHub Copilot or similar</p><br><p>• Comfortable using AI for drafting, research, and</p><br><p>workflow automation</p><br><p>• Thinks in processes — knows where automation</p><br><p>adds value</p><br><p>• Stays current with AI developments and shares</p><br><p>learnings with the team</p><br><p>• Not afraid of experimentation: test, iterate, improve</p><br> </div>