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Wet Utility Project Manager Location: North Coast, Egypt Job Summary The Wet Utility Project Manager is responsible for leading the planning, execution, and successful delivery of wet utility infrastructure projects, including potable water, sewerage, stormwater drainage, irrigation, and firefighting networks. The role ensures projects are delivered safely, on time, within budget, and in compliance with contractual, quality, and regulatory requirements. The Project Manager coordinates with multidisciplinary teams, manages subcontractors and stakeholders, and drives project performance from initiation through commissioning and final handover. Key Responsibilities Project Management Lead wet utility infrastructure projects from planning through commissioning and final handover. Develop, review, and manage Project Execution Plans (PEP), project schedules, resource plans, procurement plans, and risk management strategies. Monitor project progress against approved schedules and implement corrective actions or recovery plans when required. Ensure project delivery meets schedule, budget, quality, safety, and contractual objectives. Monitor project KPIs, productivity, milestones, and critical path activities. Review and approve project progress reports, forecasts, and recovery schedules. Lead project review meetings and drive timely resolution of project issues. Planning & Coordination Oversee engineering, procurement, construction, testing, commissioning, and handover activities. Coordinate construction sequencing across multiple engineering disciplines to prevent interface conflicts. Ensure look-ahead schedules are developed and effectively coordinated with site teams, subcontractors, consultants, and suppliers. Participate in planning meetings and maintain alignment between all project stakeholders. Infrastructure Coordination Coordinate wet utility works with roads, highways, electrical, telecommunications, street lighting, landscaping, structural works, and other infrastructure disciplines. Resolve design and construction interface issues to ensure efficient project execution. Ensure utility installations are fully integrated with existing and proposed infrastructure. Contract & Commercial Management Manage contract administration and ensure compliance with contractual obligations. Review and approve variation orders, claims, Extension of Time (EOT) requests, and commercial submissions. Monitor project budgets, cash flow, cost forecasts, and financial performance. Coordinate procurement activities for long-lead materials, equipment, and subcontractors. Support commercial negotiations and contract administration activities. Stakeholder Management Serve as the primary point of contact for clients, consultants, utility authorities, subcontractors, contractors, and government agencies. Conduct progress meetings, coordination workshops, and executive project reviews. Prepare and present project status reports and performance dashboards to senior management and clients. Build strong working relationships to facilitate timely decision-making and project success. Subcontractor Management Lead, supervise, and evaluate subcontractor performance throughout the project lifecycle. Coordinate multiple contractors working simultaneously across project areas. Monitor subcontractor productivity, quality, safety performance, and contractual compliance. Ensure subcontractors adhere to approved schedules, project procedures, technical specifications, and HSE requirements. Resolve construction conflicts, resource constraints, and interface issues to maintain project progress. Requirements Education Bachelor's degree in Civil Engineering, Mechanical Engineering, or a related Engineering discipline. Experience10–15 years of experience in infrastructure construction projects. Minimum 5 years of experience managing wet utility infrastructure projects. Proven experience delivering water supply, sewerage, stormwater drainage, irrigation, and firefighting network projects. Experience managing multidisciplinary infrastructure projects. Experience leading subcontractors, suppliers, and multiple contractors on large-scale EPC or infrastructure projects. Technical Knowledge Strong knowledge of wet utility infrastructure construction and project execution. Comprehensive understanding of potable water, sewerage, stormwater drainage, irrigation, and firefighting systems. Experience coordinating utilities with roads, electrical, telecommunications, structural, and landscape infrastructure. Knowledge of contract administration, claims management, variation orders, and Extension of Time (EOT) procedures. Familiarity with international engineering standards, construction specifications, and utility authority regulations. Competencies Strong leadership and project management skills. Excellent communication, negotiation, and stakeholder management abilities. Strong analytical and problem-solving skills. Ability to manage multiple priorities in a fast-paced construction environment. Results-driven with a strong commitment to quality, safety, and project excellence. Preferred Requirements PMP (Project Management Professional) certification. Professional Engineering registration or equivalent professional accreditation. Experience working on large-scale infrastructure developments in the Middle East or GCC region. Proficiency in project management and scheduling software such as Primavera P6 and Microsoft Project. Strong understanding of HSE management systems and quality management standards (ISO 9001, ISO 14001, ISO 45001).

<p>Role &amp; responsibilities Job Purpose To lead and manage the end-to-end delivery of utility-scale Solar PV projects , ensuring successful execution within the approved scope, schedule, budget, quality, HSE and contractual requirements . The Project Manager will have overall responsibility for coordinating engineering, procurement, construction, commissioning, contractors, subcontractors, vendors, clients and project stakeholders from project mobilization through final handover. Key Responsibilities 1. Overall Project Management Take overall responsibility for project execution from mobilization to completion and handover. Establish project execution strategy, plans, milestones and delivery targets. Ensure project objectives are achieved within approved scope, cost and schedule. Lead multidisciplinary project teams across engineering, procurement, construction, quality, HSE, commercial and commissioning. 2. Project Planning &amp; Schedule Develop and maintain the overall project execution schedule. Monitor critical milestones, project progress and key deliverables. Identify delays, risks and bottlenecks and implement recovery plans. Coordinate with planning/project controls teams for progress measurement, forecasting and reporting. Ensure timely completion of engineering, procurement, construction and commissioning activities. 3. Solar PV / EPC Execution Manage execution of utility-scale Solar PV EPC projects. Oversee civil, electrical and mechanical works including PV modules, mounting structures, trackers, DC/AC systems, inverters, transformers, MV/HV systems, substations and electrical BoP. Coordinate grid connection, transmission/OHTL, SCADA and communication works where applicable. Ensure effective interfaces between engineering, procurement, construction and commissioning teams. 4. Engineering Management Coordinate engineering deliverables, drawings, specifications, BOQs and technical submissions. Ensure timely review and approval of engineering documents. Manage RFIs, design changes, technical queries and engineering interfaces. Ensure approved design changes are properly incorporated into project execution. 5. Procurement &amp; Supply Chain Coordinate with procurement and supply-chain teams to ensure timely procurement and delivery of critical equipment and materials. Monitor procurement schedules and identify potential supply-chain risks. Ensure materials and equipment are available in line with construction requirements. Coordinate logistics, delivery and site material requirements. 6. Construction Management Provide overall direction to the Construction Manager and site execution teams. Monitor civil, electrical and mechanical construction progress. Ensure contractors and subcontractors perform as per approved schedule, quality and HSE requirements. Resolve major site execution issues and construction interfaces. 7. Commercial &amp; Cost Management Monitor project budget, cash flow and overall cost performance. Identify and control potential cost overruns. Review variations, change orders, claims and commercial issues. Coordinate with contracts/commercial teams on contractual obligations and project claims. Ensure project execution remains aligned with approved commercial targets. 8. Contractor &amp; Vendor Management Manage EPC contractors, subcontractors, consultants and key vendors. Monitor contractor performance, productivity, manpower and resource deployment. Ensure contractual deliverables and milestones are achieved. Lead resolution of major contractual and execution-related issues. 9. Quality &amp; HSE Ensure compliance with project QA/QC plans and technical specifications. Monitor NCRs, inspections, testing and punch-list closure. Ensure strict compliance with HSE requirements and statutory regulations. Drive a strong safety and quality culture throughout the project. 10. Client &amp; Stakeholder Management Act as the primary interface with the client, consultant and key project stakeholders. Lead project review meetings and provide regular progress reports. Manage client expectations, approvals, technical issues and project-level escalations. Maintain effective relationships with government/statutory authorities and other stakeholders where required. 11. Risk &amp; Change Management Identify, assess and manage project risks throughout the project lifecycle. Maintain project risk registers and mitigation plans. Manage project changes and assess their impact on cost, schedule and scope. Ensure timely escalation and resolution of critical project issues. 12. Commissioning &amp; Project Handover Lead coordination of pre-commissioning, testing and commissioning activities. Ensure mechanical completion and punch-list closure. Coordinate grid connection and performance testing where applicable. Ensure completion of as-built drawings, O&amp;M manuals, test reports and handover documentation. Ensure smooth final handover of the project to the client/O&amp;M team. Key Performance Indicators (KPIs) Project completion within approved schedule Achievement of contractual project milestones Project cost and budget performance HSE performance and incident reduction Quality compliance and timely NCR/punch-list closure Contractor and subcontractor performance Procurement and material availability Commissioning and grid connection readiness Successful project handover Client satisfaction Effective management of variations, claims and project risks</p><p><strong>Desired Candidate Profile</strong></p><p>Education Bachelors degree in Civil, Electrical, Mechanical Engineering or Construction Management PMP / PRINCE2 certification preferred HSE certification such as NEBOSH / IOSH will be an advantage Experience 12 18+ years of overall experience in project execution and management Minimum 5+ years in Project Manager / Project Lead / Senior Project Management roles Strong experience in Solar PV / Renewable Energy EPC projects Experience in utility-scale Solar PV projects preferred Proven experience managing multidisciplinary EPC projects and large project teams Strong exposure to engineering, procurement, construction and commissioning Experience in project cost control, contracts, claims and change management International / Middle East / Africa project experience will be an advantage Technical Skills Utility-Scale Solar PV Solar EPC / Renewable Energy End-to-End Project Management Project Planning &amp; Scheduling EPC Project Execution Construction Management Engineering Coordination Procurement &amp; Supply Chain Cost &amp; Budget Control Contract &amp; Commercial Management Risk &amp; Change Management Contractor/Subcontractor Management QA/QC HSE/EHS Testing &amp; Commissioning Grid Connection Substation / MV / HV / Electrical BoP Primavera P6 / MS Project MS Office Key Competencies Strong project leadership and decision-making Strategic planning and execution Commercial and contractual understanding Strong client and stakeholder management Risk and problem-solving ability Team leadership and coordination Strong negotiation and communication skills Ability to manage multiple interfaces and priorities Result-oriented approach Ability to work under pressure and meet project deadlines Willingness to work in a site-based and multicultural environment</p>

???? WE’RE HIRING | OPERATIONS MANAGERDahab Zaman for Gold Trading is looking for a highly driven Operations Manager to take ownership of our day-to-day operations and build a scalable operating system for a fast-growing multi-branch business. This is not a traditional operations role. We are looking for someone who can build systems, lead people, improve performance, solve problems, and make the business run efficiently without depending on constant management intervention.???? YOUR MISSIONOwn and continuously improve the company’s operational performance across Branches, Sales Operations, Inventory, Order Fulfillment, Delivery, Customer Experience, People & Processes.???? KEY RESPONSIBILITIESOperations & Branch Management Lead daily operations across all branches. Establish clear operational standards and accountability. Monitor branch performance and identify operational gaps. Ensure consistent customer experience across all locations. Process & Systems Build and implement SOPs and workflows. Identify bottlenecks and eliminate unnecessary processes. Create scalable systems that support future expansion. Establish clear responsibilities, approval flows and controls. Performance Management Build and monitor operational KPIs. Track productivity, sales performance, fulfillment, errors and customer issues. Hold teams and managers accountable for results. Provide management with actionable weekly/monthly reports. Inventory & Gold Operations Ensure accurate inventory movement and reconciliation. Monitor transfers, receiving, sales and returns. Establish strong controls to minimize errors and operational risk. Coordinate closely with Finance and Management. People & Leadership Lead, coach and develop operations teams. Establish performance standards and incentive structures. Identify high performers and underperformers. Build a culture of ownership and accountability. Technology, AI & Automation Identify repetitive manual tasks and automate them. Leverage AI, CRM, ERP, POS and automation tools to improve efficiency. Build dashboards and management reports. Continuously look for ways to reduce cost and increase productivity.???? THE IDEAL CANDIDATE8–12+ years of relevant experience, with proven operational leadership. Experience managing multi-branch operations is highly preferred. Strong background in Retail, E-commerce, Financial Services or similar fast-paced businesses. Proven experience building SOPs, KPIs and operational systems. Strong leadership and people-management skills. Excellent analytical and problem-solving abilities. Strong Excel / Google Sheets skills. Experience with ERP / CRM / POS systems. Strong understanding of data, reporting and performance management. Comfortable working with AI and automation. Commercial mindset with strong understanding of sales, customer experience and profitability. Highly organized, proactive and accountable. Ability to work independently and make decisions. Builder mentality — not just a supervisor.⭐ WHAT SUCCESS LOOKS LIKEWithin the first 90 days, you should be able to:Build the system → Measure performance → Fix bottlenecks → Hold people accountable → Improve results. If you are the type of leader who says:“Give me the operation, and I’ll make it run better.”We want to hear from you.???? Location: New Cairo, Egypt???? Employment Type: Full-time???? Send your CV and a short introduction explaining the biggest operational problem you have solved in your previous role. / hr@dahabzaman.eg#Hiring #Operations Manager #Operations #Retail #Ecommerce #Leadership #Management #AI #Automation #Gold #Dahab Zaman

Occupation Description The Handover Director manages the business relationships between CED and the City Authority, through coordination with the main contractors/sub-contractors for National projects and with the related departments in the company’s projects and clients, to ensure that all units and snag lists are being completed as per the master plan design, and to the expected standards of quality and finishing according to the yearly plan.<br>Job Scope Set up the department strategy, objectives, and plans. Manage customer interactions and coordinate with internal departments to resolve customer issues /escalations. Monitor and agree with the concerned Authorities for National projects and with related departments in the company’s projects on projects’ commencements and completion time frame. Coordinate between CED and city Authority for National projects and with related departments in the company’s projects through planning the livable zone phasing. Monitor the effectiveness of pre-handover inspections. Monitor the Handover process for released units from construction for National Projects and company’s projects. Follow up with the City Authority for National projects and with related departments in the company’s projects to finalize all units to enhance/ improve the Handover process. Maintain good communication with the city Authorities to facilitate the Handover process. Create a standard departmental process with a handover checklist and procedures. Plan the livable zones to produce presentable projects’ phases. Ensure meeting customer, statutory, regulatory, and internal requirements through the handover process.<br>Education and Most Common Work Experience Requested Bachelor’s degree in Architecture Engineering.20+ years of experience, previous experience in delivery and handover of residential/commercial projects is a must.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Sites team leader is responsible for managing and supervising all construction activities during the execution phase to ensure compliance with contract documents, design intent, project specifications, quality standards, schedule, safety requirements, and budget.<br> The role requires close coordination with consultants and contractors to ensure successful project delivery.<br> Reporting to EEP Regional Head of Projects.<br> Responsibilities: • Manage all construction activities on site.<br> • Monitor works to ensure compliance with approved drawings and specifications.<br> • Coordinate architectural activities with structural, MEP, and specialist contractors.<br> • Ensure construction follows approved shop drawings and material submittals • Participate in resolving technical construction issues.<br> • Ensure compliance with project quality standards.<br> • Monitor architectural finishes and workmanship.<br> • Review mock-ups and sample installations.<br> • Identify defects and ensure corrective actions are implemented.<br> • Participate in snagging and de-snagging activities.<br> • Coordinate with architects, consultants, and contractors regarding design clarifications.<br> • Review of RFIs affecting architectural works.<br> • Ensure design intent is maintained throughout construction.<br> • Identify potential delays.<br> • Recommend recovery plans.<br> • Coordinate construction sequencing.<br> • Support project planning activities.<br> • Monitor compliance with contract requirements.<br> • Assist in evaluating variation orders.<br> • Review payment applications.<br> • Support claims evaluation.<br> • Assist in handover procedures.<br> • Verify completion of punch list items.<br> • Bachelor's Degree: Architecture Engineering.<br> • 8-10 years of progressive experience in site management and design.<br> • At least 5 years in a site management or construction management role.<br> • Excellent command of English and Arabic Languages is a must.<br> • Proven experience on hospital and/or school projects from construction through handover.<br> • Good knowledge of MS Office, AutoCAD, and Primavera.<br> • PMP or equivalent certification will be an advantage.<br> • Experience in hospitality is a must and team player with leadership abilities.<br> • Ability to work comfortably in a fast-paced environment.<br> • Excellent organizational and time-management skills.<br> • Proven experience as construction project manager.<br> •In-depth understanding of construction procedures and material and project management principles.<br></span> </div>

Purpose of Job:The Quality Specialist supports the implementation, coordination, and maintenance of comprehensive quality management systems across One Health clinics, medical centers, and inpatient units. This role is vital for ensuring that healthcare programs and services are executed at the highest standards, patients receive the best level of care, and the organization complies with national laws and international accreditation standards, including JCI, ISO, and GAHAR.<br>Duties and Responsibilities:1. Quality Systems & Accreditation Support• Assist in maintaining and monitoring the Quality Management System (QMS) across inpatient units, medical centers, and Electronic Medical Records (EMR) to ensure services meet established quality standards.• Support the organization through JCI, ISO, and GAHAR accreditation cycles by ensuring continuous readiness and adherence to patient safety goals.• Participate in the development and implementation of quality procedures, policies, and standards.<br>2. Quality & Clinical Audits• Monitor daily operations to ensure total compliance with regulatory requirements and national infection control guidelines.<br>3. Patient Safety & Incident Management• Conduct regular audits and "tracer" activities across various departments, including inpatient, outpatient, emergency, radiology, laboratory, and pharmacy units.• Audit clinical encounters on EMR and monitor KPIs for supportive services like medical documentation, dental encounters, and medication purchasing.•Investigate Occurrence Variance Reports (OVRs), clinical complaints, and Fraud, Waste, and Abuse (FWA) incidents reported.• Participate in deep-dive Root Cause Analysis (RCA) for reported incidents to record action plans, mitigate design risks, and prevent recurrence.• Conduct infection control audits, including expanded inpatient/outpatient visits.• Support the continuous auditing of organizational processes and policies to ensure they are robustly designed to prevent sentinel events.<br>4. Data Analytics, Reporting & Training• Monitor performance data and generate regular reports utilizing tools such as Excel, PPT, and Power BI.• Collaborate with product development teams and various task forces to identify areas for improvement and develop quality practices.• Help provide staff training and education on quality assurance initiatives, clinical guidelines, and documentation procedures.5. Patient Care Oversight• Collaborate with stakeholders to manage data entry including medical and other data for OH/AXA patients on the Peret system, supporting inpatient operational efficiency and a seamless patient journey.• Serve as a patient safety advocate by monitoring care plan implementation daily, proactively intervening to address clinical gaps, and escalating any deviations from planned care to ensure optimal patient experience and safety.<br>Job Requirements:• Education:Bachelor’s degree in a healthcare-related field is essential preferably a Physician, Dentist or Pharmacist.• Certifications: Certificates in quality management or/and accreditation are highly preferred.• Experience: Proven 1-3 years of experience in quality management and/or performance improvement within the healthcare or medical sector• Accreditation Knowledge: Desirable experience with healthcare accreditations such as JCI or GAHAR.• Technical Skills: Proficiency in data reporting and analytics using Excel, PPT, and Power BI.• Soft Skills: Excellent command of English, strong communication and stakeholder management skills, problem solving, and the ability to take initiative while working effectively within a team.

Who we are? Americana Restaurants is a leading restaurant operator and food & beverage platform in the MENA region. With a legacy that dates back to 1964, we’ve grown to represent and manage some of the world’s most beloved restaurant brands—including KFC, Pizza Hut, Hardee’s, Krispy Kreme, and many more—across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region. As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.<br><br>Operational Oversight Support the Commissary Manager in overseeing daily operations and product distribution across all facilities. Monitor production activities to ensure schedules are executed efficiently, safely, and in line with operational requirements. Assist in maintaining product quality standards and operational consistency across the commissary. Team Leadership Support the recruitment, onboarding, training, and supervision of commissary staff. Coordinate daily production activities to ensure compliance with company standards and operating procedures. Contribute to the development and performance management of production team members. Promote teamwork, collaboration, and a positive workplace culture. Quality Assurance & HSESupport the implementation and maintenance of quality control measures, food safety requirements, and operational standards. Monitor compliance with food safety regulations, company policies, and quality standards. Assist in conducting regular audits and inspections to ensure compliance across all operational areas. Process Improvement Support continuous improvement initiatives by identifying opportunities to enhance production efficiency and effectiveness. Collaborate with cross-functional teams to optimize workflows, improve productivity, and minimize waste. Assist in implementing best practices and operational improvement projects. Budget & Cost Control Assist in monitoring facility expenses and budget performance. Support cost-control initiatives and efficient resource utilization. Contribute to workforce planning, inventory management, and operational cost optimization. On-Time Delivery Coordinate with production, warehouse, and logistics teams to support timely product delivery. Monitor order fulfillment and distribution processes to ensure service level targets are achieved. Reporting & Analysis Maintain accurate records related to production, quality, safety, and operational performance. Assist in preparing operational reports, KPI dashboards, and management presentations. Utilize operational data to identify trends, support decision-making, and recommend improvements. Crisis Management Support the implementation of contingency plans to address emergencies, operational disruptions, and production challenges. Assist the Commissary Manager in coordinating response activities to minimize operational impact and ensure business continuity<br>.<br>Experience University degree in mechanical engineering, food technology, process engineering, operation management, or similar Mandatory minimum 4+ years’ experience in food production; preferability with poultry production / vegetable / salad production. Proficiency in quality control, managing budget, and production costing Advantage with GFSI or related lead auditor experience Starting up of new facility and factory experien<br>ce

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p>Job Description Responsibilities</p><p>Operational Management: Oversee the in-room dining operations, including taking orders, preparing and delivering food, and ensuring accuracy and efficiency in the execution of service, monitor the flow of orders from the kitchen to guest rooms, ensuring a smooth and streamlined process, ensuring seamless coordination between front-of-house and back-of-house teams. Ensure timely and high-quality delivery of in-room dining orders, with attention to detail in food presentation and guest requests. Ensure smooth coordination between kitchen and service teams to guarantee guest satisfaction. Maintain a thorough understanding of the menu offerings, including specials and promotions, ensuring all team members are knowledgeable.</p><p>Team Leadership: Lead, mentor, and train the In-Room Dining team ensuring they adhere to service standards and operational procedures. Foster a collaborative and positive team environment, providing guidance and support to staff while maintaining high levels of performance. Conduct regular team meetings and training sessions to improve operational efficiency, service quality, and guest satisfaction. Set performance expectations, provide coaching and support, and recognize team achievements.</p><p>Guest Experience &amp; Satisfaction: Ensure exceptional guest experiences by delivering a personalized service with attention to detail in the in-room dining experience. Build and maintain strong relationships with repeat guests and VIPs, understanding their preferences and needs, and ensuring a personalized experience. Address any guest concerns or complaints regarding in-room dining promptly and professionally, working to resolve issues and ensure satisfaction. Proactively anticipate guest preferences and needs, offering customized service and menu suggestions to enhance their stay. Monitor guest feedback and consistently work towards improving the overall guest experience.</p><p>Revenue Generation &amp; Upselling: Collaborate with the F&amp;B Operations Manager and F&amp;B Director to develop pricing strategies for the in-room dining menu, ensuring profitability while maintaining competitive rates. Promote upselling and cross-selling of premium items, wines, and specialty services to enhance guest experience and increase revenue. Monitor sales and financial performance, identifying opportunities to improve revenue and control costs through efficient operations.</p><p>Inventory &amp; Stock Control: Oversee inventory control for in-room dining supplies, ensuring stock levels are maintained and orders are placed in a timely manner. Ensure the proper storage and handling of food and beverage items, as well as any other items used for room service. Monitor stock rotation and waste management, ensuring that supplies are fresh and utilized efficiently.</p><p>Staffing &amp; Scheduling: Create and manage the staff schedule, ensuring proper coverage for peak times while maintaining efficient operations during off-peak hours. Oversee recruitment and onboarding of new staff, ensuring they meet the in-room dining's service standards. Provide continuous feedback to the team, conduct performance appraisals, and ensure training needs are met. Monitor performance and provide feedback to ensure high levels of customer satisfaction and adherence to operational standards. Support the development of team members, creating opportunities for growth and promoting internal talent.</p><p>Menu Planning &amp; Quality Control: Collaborate with the Executive Chef and F&amp;B Operations Manager and F&amp;B Director to review and update the in-room dining menu to reflect current trends, seasonal ingredients, and guest preferences. Ensure the quality and presentation of food and beverages meet the hotel s high standards before being sent to the guest room. Maintain strict hygiene and food safety standards within the in-room dining service. Maintain strong communication with the kitchen team to guarantee timely food delivery and address any operational challenges.</p><p>Health, Safety &amp; Compliance: Ensure that all health, safety, and hygiene regulations are followed in the in-room dining department. Ensure all team members are trained in food safety and hygiene practices, and adhere to local and company standards. Monitor the cleanliness of all in-room dining equipment, staff uniforms, and work areas. Conduct regular checks to ensure compliance with local regulations, including food safety, fire safety, and employee health protocols.</p><p>Collaboration with Other Departments: Work closely with other F&amp;B outlets, housekeeping, and front desk to ensure seamless communication and coordination for smooth delivery of in-room dining services. Coordinate with housekeeping to ensure that any special guest requests are met, such as specific dietary requirements or preferences for room setups.</p><p>Administrative &amp; Reporting: Prepare and submit weekly and monthly reports on operational performance, guest feedback, and financial results. Maintain records of guest preferences, complaints, and requests, using this data to improve services and meet guest needs. Maintain accurate records of inventory, sales, payroll, and employee attendance. Oversee the completion of daily reports and operational checklists, ensuring all tasks are performed in a timely and efficient manner.</p><p>Additional Responsibilities: Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum of 2-3 years in a supervisory / leadership role in in-room dining operations, preferably in a luxury hospitality environment.</li><li>Experience in financial management, revenue optimization, and cost control.</li><li>Bachelor s degree in Hospitality Management, Business Administration, or a related field.</li><li>Strong leadership and people management skills.</li><li>Excellent interpersonal and communication abilities.</li><li>Attention to detail and strong organizational skills.</li><li>Proven ability to manage multiple priorities and meet deadlines.</li><li>Ability to handle confidential and sensitive information.</li><li>Strong understanding of food and beverage trends, menu development, and service excellence.</li><li>Proficiency in relevant software and MS Office Suite.</li><li>Professional and well-presented at all times.</li><li>Customer-centric approach with a passion for hospitality.</li><li>Proactive problem-solver with a solutions-oriented mindset.</li><li>Ability to work in a fast-paced, dynamic environment.</li><li>Must be able to handle multiple tasks and adapt to changing priorities.</li><li>Excellent reading, writing and oral proficiency in English language.</li><li>Ability to speak other languages and basic understanding of local languages will be an advantage.</li></ul><p></p></section>

Company Description WAJJAD | وجّاد is a technology studio that builds scalable digital operating systems for governance, legal, financial, and real estate sectors. Founded in 2020 in the Kingdom of Saudi Arabia, the company focuses on replacing fragmented traditional processes with integrated, high-performance digital infrastructure. WAJJAD designs and operates institutional-grade B2B platforms that modernize core operational frameworks, improving efficiency, control, transparency, and decision-making. Its eight specialized platforms form a connected digital ecosystem that enables centralized innovation and accelerated product development. With a long-term ambition to expand regionally and globally, WAJJAD positions itself as a builder of technology-backed operational standards for modern institutions rather than a traditional product company. Sales Team Leader Location: Alexandria, Egypt (On-site – Full Time) Job Summary We are seeking an experienced and motivated Sales Team Leader to lead, coach, and support our sales team in achieving business objectives. The ideal candidate will have strong leadership skills, a results-driven mindset, and the ability to monitor team performance, prepare detailed sales reports, and implement strategies that improve productivity and sales results. Experience in selling services rather than physical products is essential. Key Responsibilities Lead, motivate, and manage the sales team to achieve monthly and quarterly sales targets. Monitor daily sales activities and ensure team members meet their KPIs. Prepare daily, weekly, and monthly performance reports, including sales results, conversion rates, team productivity, and individual performance. Analyze sales data and provide actionable insights and recommendations to improve team performance. Conduct regular coaching sessions, one-to-one meetings, and performance evaluations. Train new sales representatives and provide continuous guidance to enhance their skills. Develop and implement sales strategies to increase revenue and improve customer acquisition. Monitor pipeline performance and ensure timely follow-up with leads and customers. Collaborate with the Marketing team to align sales efforts with ongoing campaigns and promotions. Identify performance gaps and implement improvement plans to achieve business goals. Ensure CRM systems and sales records are accurate and up to date. Requirements Bachelor's degree in Business Administration, Marketing, or a related field. Minimum of 2 years of experience in Sales, including at least 1 year in a leadership or supervisory role. Proven experience in selling services (B2B or B2C) rather than physical products. Strong experience in leading and developing high-performing sales teams. Strong analytical skills with experience preparing and presenting sales performance reports. Excellent leadership, communication, coaching, and problem-solving skills. Strong knowledge of CRM systems and Microsoft Excel. Ability to work under pressure and consistently achieve sales targets. Excellent organizational and time management skills. Preferred Qualifications Experience in selling digital services, Saa S, recruitment services, marketing services, or other service-based solutions. Experience dealing with Saudi clients or the GCC market is highly preferred. Experience managing inside sales or telesales teams.

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.<br>Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking: www.geidea.net<br>To maintain competitive advantage as we grow, we are currently looking for a new Risk Analyst <br>Job purpose: Responsible for implementing Geidea’s Egypt risk management framework including fraud and operational risk to ensure all risks associated with business in Egypt are properly controlled.<br>Key accountabilities :<br>Maintain risk register along with RCSA for all Geidea departments with impact measurement, inherent risk, mitigating control(s) in place, and planned controls. Escalate residual “High” risk to the Risk Manager and Head of risk and compliance and follow up on the corrective actions taken. Support Risk Manager in the process of incident reporting, investigate root causes with concerned departments and follow-up on corrective actions to minimize operational losses. Maintain KRI for all Geidea departments with impact appetite, tolerance risk and breach with mitigating control(s) in place, and planned controls. Monitor chargeback VS fraud cases, investigate root causes with concerned departments and follow-up on corrective actions to minimize financial losses. Manage and follow-up with acquirer banks for suspected transactions. Support Risk Manager in Reviewing the process, procedures, and systems parameters to determine if any enhancements should be implemented to achieve the maximum efficiency. Monitor merchants’ sales volume and suggest necessary changes to merchant’s risk parameters. Support in managing Merchants on-boarding process that includes KYC documentation and verification with special focus on E-Commerce merchants. Monitor the E-Commerce and POS transactions of the merchants on the daily basis through GSDK system. Analyze detected fraud cases through monitoring channels, hubs, and customers reporting.<br>Must have technical / professional qualifications :Bachelor’s degree in business administration or relevant2+ years of experience in Fraud/ Operational risk relevant position Experience in risk assessment and management techniques is a must.<br>Core Skills required:Problem Solving Interpersonal Skills Analytical skills Stakeholders management skills<br><br>Join our dynamic team as an Risk Analyst and contribute to our Fin Tech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.<br>Our values guide how we think and act - They describe what we care about the most.<br>Customer first - It’s embedded in our design thinking and customer service approach. Open - Openness allows us to constantly improve and evolve. Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before Collaborative - We know that we can achieve a lot more as a team.<br>We are changing lives by constantly striving for a better solution.

Company Description<br><br>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br><br>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.<br><br>Job Description<br><br>Key Responsibilities<br><br>Financial Management<br><br>Oversee day-to-day accounting operations (AP, AR, General Ledger, Payroll). Prepare and review monthly, quarterly, and annual financial statements. Ensure compliance with accounting standards and local regulations. Monitor cash flow, liquidity, and financial health of the hotel. <br><br>Budgeting & Forecasting<br><br>Develop annual budgets in coordination with department heads. Monitor actual performance vs. budget and analyze variances. Provide financial forecasts and strategic recommendations. <br><br>Cost Control<br><br>Implement and monitor cost control systems across departments (F&B, Rooms, etc.). Analyze cost of sales, labor costs, and operational expenses. Ensure proper inventory control procedures. <br><br>Internal Controls & Compliance<br><br>Establish and maintain strong internal control systems. Ensure compliance with hotel policies, tax laws, and audit requirements. Coordinate internal and external audits. <br><br>Reporting & Analysis<br><br>Prepare financial reports for senior management. Provide insights on profitability, revenue trends, and cost efficiency. Support decision-making with financial data analysis. <br><br>Team Leadership<br><br>Supervise and train accounting staff. Ensure high performance and adherence to deadlines. Foster a professional and ethical work environment. <br><br>Qualifications<br><br>Bachelor’s degree in Accounting, Finance, or related field. Professional certification (CPA, CMA, ACCA) is preferred. 7–10 years of accounting experience, with at least 3–5 years in hospitality or luxury hotels. Strong knowledge of hotel accounting systems (e.g., Opera, Sun, or similar). Excellent knowledge of IFRS / local accounting standards. <br><br>Reporting Line<br><br>Reports directly to: Finance Director / General Manager<br><br>Qualifications<br><br>Skills & Competencies<br><br>Strong analytical and problem-solving skills. High attention to detail and accuracy. Leadership and team management abilities. Excellent communication and reporting skills. Ability to work under pressure and meet deadlines. Strong understanding of luxury hospitality standards. <br><br>Working Conditions<br><br>Based in a luxury hotel environment. May require extended hours during audits, month-end, and year-end closing. <br><br>KPIs (Key Performance Indicators)<br><br>Accuracy and timeliness of financial reports. Budget variance control. Cost efficiency ratios. Audit results and compliance level. Cash flow management effectiveness. <br><br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

<p>We are looking for a <strong>Digital Marketing &amp; Campaign Performance Specialist</strong> to support the execution, monitoring, and optimization of digital marketing campaigns. The role focuses on campaign performance, creative evaluation, push notifications, in-app messaging, data analysis, and coordination with Marketing, Content, and Design teams. The ideal candidate is detail-oriented, data-driven, and able to quickly identify performance issues and support continuous campaign improvement.</p><p></p><p><strong>Key Responsibilities</strong></p><h3><strong>1. Advertising Campaign Management</strong></h3><ul><li><p>Schedule, launch, and manage advertising campaigns across multiple digital platforms.</p></li><li><p>Monitor campaign performance on an ongoing basis and ensure campaigns are delivering according to their objectives.</p></li><li><p>Track reach, impressions, clicks, <strong>CTR, conversions</strong>, and other relevant performance metrics.</p></li><li><p>Identify performance issues and take immediate action to improve campaign results.</p></li></ul><h3><strong>2. Creative &amp; Design Performance Evaluation</strong></h3><ul><li><p>Review and evaluate advertising creatives, designs, and visual assets.</p></li><li><p>Provide constructive feedback and recommendations to improve creative performance.</p></li><li><p>Monitor <strong>CTR and other engagement metrics</strong> associated with different designs and creative variations.</p></li><li><p>Analyze which creative elements contribute to better performance and recommend improvements based on data.</p></li></ul><h3><strong>3. Notifications &amp; In-App Messaging</strong></h3><ul><li><p>Schedule and manage <strong>Push Notifications and In-App Messages</strong> according to marketing objectives and campaign plans.</p></li><li><p>Monitor engagement and performance metrics, including delivery rates, open rates, click-through rates, and conversions where applicable.</p></li><li><p>Analyze user engagement and continuously optimize messaging, timing, frequency, and content to improve performance.</p></li><li><p>Test different messaging approaches and use performance data to identify the most effective strategies.</p></li></ul><h3><strong>4. Cross-Functional Coordination</strong></h3><ul><li><p>Coordinate effectively between different teams to ensure smooth execution of marketing activities.</p></li><li><p>Maintain clear communication between <strong>Marketing, Content, Design</strong>, and other relevant teams.</p></li><li><p>Respond quickly to campaign requirements, performance issues, and urgent requests.</p></li><li><p>Ensure that tasks are properly communicated, prioritized, and followed up until completion.</p></li></ul><h3><strong>5. Content &amp; Design Coordination</strong></h3><ul><li><p>Coordinate closely with <strong>Content Writers, Designers, and the Marketing Team</strong>.</p></li><li><p>Ensure that content and creative assets are aligned with campaign objectives and brand guidelines.</p></li><li><p>Provide performance-based feedback to content and design teams.</p></li><li><p>Identify opportunities to improve content and creative assets based on campaign data and user engagement.</p></li></ul><h3><strong>6. Reporting &amp; Performance Analysis</strong></h3><ul><li><p>Prepare detailed performance reports for individual marketing activities.</p></li><li><p>Analyze and report on the performance of:</p><ul><li><p>Advertising campaigns</p></li><li><p>Push notifications</p></li><li><p>In-app messages</p></li><li><p>Content improvements</p></li><li><p>Creative and design improvements</p></li><li><p>User engagement activities</p></li></ul></li><li><p>Present clear insights, observations, and actionable recommendations based on performance data.</p></li><li><p>Track improvements over time and measure the impact of optimization activities.</p></li></ul><h3><strong>7. Analytics &amp; Marketing Tools</strong></h3><p>The candidate should have strong hands-on experience with:</p><ul><li><p><strong>Google Analytics / GA4</strong></p></li><li><p><strong>Firebase</strong></p></li><li><p><strong>Google AdMob</strong></p></li><li><p><strong>Google Ad Manager (GAM)</strong></p></li><li><p><strong>Adjust</strong></p></li><li><p>Other relevant digital advertising and analytics platforms.</p></li></ul><p>The candidate should be able to use these tools to:</p><ul><li><p>Monitor campaign and marketing performance.</p></li><li><p>Analyze user behavior.</p></li><li><p>Evaluate campaign results.</p></li><li><p>Identify optimization opportunities.</p></li><li><p>Analyze data and provide actionable recommendations.</p></li></ul><h3><strong>8. Performance Monitoring &amp; Optimization</strong></h3><ul><li><p>Continuously monitor campaign and marketing performance.</p></li><li><p>Quickly identify unusual changes, performance drops, or opportunities for improvement.</p></li><li><p>Take a proactive approach to solving performance-related issues.</p></li><li><p>Use data and analytics to recommend and implement performance improvements.</p></li><li><p>Continuously optimize campaigns, content, creatives, notifications, and in-app messaging based on measurable results.</p></li></ul><h3><strong>9. Charity Sector &amp; Fundraising Experience</strong></h3><ul><li><p><strong>Previous experience in the charity sector, fundraising platforms, or donation-based applications is highly preferred.</strong></p></li><li><p>Understanding of digital fundraising campaigns, their objectives, and the key performance indicators used to measure their success.</p></li><li><p>Ability to analyze donor behavior and optimize digital campaigns to increase <strong>engagement, conversions, and donations</strong>.</p></li><li><p>Familiarity with the nature of marketing and advertising content used for charitable campaigns and fundraising projects.</p></li></ul><p></p><p><strong>Requirements</strong></p><p>1–3 years of hands-on experience in Digital Marketing, Campaign Management, Performance Marketing, or a related role.<br><br>• Practical experience in launching, monitoring, analyzing, and optimizing digital advertising campaigns across multiple platforms.<br><br>• Good understanding of key digital marketing performance metrics, including CTR, CPC, CPM, conversions, engagement, and reach.<br><br>• Hands-on experience with analytics and advertising tools such as GA4, Firebase, Adjust, Google AdMob, and Google Ad Manager (GAM).<br><br>• Experience in managing and optimizing Push Notifications and In-App Messaging, including performance monitoring, A/B testing, and optimization.<br><br>• Strong data analysis and reporting skills, with good knowledge of Microsoft Excel and Google Sheets.<br><br>• Ability to analyze campaign and user engagement data and translate insights into clear, actionable recommendations.<br><br>• Strong coordination, communication, follow-up, and organizational skills, with excellent attention to detail.<br><br>• Ability to work effectively with Marketing, Content, Design, and other cross-functional teams.<br><br>• Proactive mindset with the ability to identify performance issues and opportunities for improvement.<br><br>• Previous experience in the charity sector, fundraising, donation platforms, or charitable applications is highly preferred.<br><br>• Understanding of digital fundraising campaigns and donor conversion journeys is an added advantage.</p><p></p>

<ul><li><p>Record and monitor project costs and expenses.</p></li><li><p>Prepare and review subcontractor payment certificates and settlements.</p></li><li><p>Track project budgets and analyze cost variances.</p></li><li><p>Prepare journal entries, account reconciliations, and financial reports.</p></li><li><p>Monitor accounts payable and accounts receivable related to projects.</p></li><li><p>Assist in monthly and year-end closing processes.</p></li><li><p>Support project managers with financial analysis and cost reporting.</p></li><li><p>Ensure compliance with company policies and accounting standards.</p></li><li><p>Coordinate with procurement, engineering, and project management teams regarding project financial matters.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Accounting, Finance, or a related field.</p></li><li><p>Minimum 3 years of experience in construction accounting.</p></li><li><p>Strong knowledge of construction accounting principles and job costing.</p></li><li><p>Experience with subcontractor accounts, payment certificates, and project cost control.</p></li><li><p>Proficiency in Microsoft Excel and accounting software.</p></li><li><p>Excellent analytical, organizational, and communication skills.</p></li><li><p>Ability to work under pressure and meet deadlines.</p></li></ul><p></p>

<p>We are looking for an <strong>E-commerce Specialist&nbsp;</strong>to join our team with the following job description</p><p><strong>Responsibilities</strong></p><ul><li><p>Manage daily operations of the official online store.</p></li><li><p>Monitor sales targets and campaign performance.</p></li><li><p>Update product information, pricing, stock, and promotional content.</p></li><li><p>Ensure a smooth customer journey from homepage to checkout and monitor payment performance.</p></li><li><p>Coordinate with Logistics, Customer Service, and Tech teams to resolve operational issues.</p></li><li><p>Track store performance and prepare daily &amp; weekly reports with actionable insights.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Business, Marketing, or a related field</p></li><li><p>Minimum 2 years of experience in the same role.&nbsp;</p></li><li><p>Experience in E-commerce Store Operations.</p></li><li><p>Strong analytical and problem-solving skills.</p></li><li><p>Excellent communication and coordination skills.</p></li><li><p>Ability to work in a fast-paced environment</p></li></ul><p></p><p>namaait.com/en/jobs/63/ecommerce-specialist-es28072026</p><p></p><p></p>

<p>Concrete Plus is looking for a Senior Cost Accountant to join our Finance team. If you have solid cost accounting experience within the construction industry, we'd love to hear from you.<br><br>Key Responsibilities:<br><br>- Prepare and analyze project cost reports and variance analysis.<br>- Monitor project budgets and actual costs.<br>- Review cost allocations and ensure accurate cost recording.<br>- Support monthly closing activities and cost reconciliation.<br>- Coordinate with project teams to monitor project financial performance.<br>- Assist in cost control and forecasting activities.<br>- Ensure compliance with company policies and accounting standards.</p><p><strong>Requirements</strong></p><p>Requirements:<br><br>- Bachelor's degree in Accounting, Finance, or a related field.<br>- 4–7 years of experience in cost accounting.<br>- Previous experience in construction companies is a must.<br>- Strong knowledge of cost accounting principles and project costing.<br>- Advanced Microsoft Excel skills; ERP experience (Odoo is a plus).</p><p></p>

<ul><li><p>Industry: Food Supply &amp; Distribution</p></li><li><p>Accountant</p></li><li><p><strong>Key Responsibilities</strong></p></li><li><p>Record daily journal entries accurately and in a timely manner.</p></li><li><p>Prepare and maintain cash books and monitor cash transactions.</p></li><li><p>Manage and follow up on accounts receivable and accounts payable.</p></li><li><p>Monitor customer collections and prepare periodic collection reports.</p></li><li><p>Upload electronic invoices and ensure compliance with tax regulations and requirements.</p></li><li><p>Prepare and follow up on monthly and annual tax filings, coordinating with the external auditor and tax advisor as needed.</p></li><li><p>Perform regular bank reconciliations.</p></li><li><p>Prepare financial reports for management.</p></li><li><p>Maintain and organize financial records and supporting documentation.</p></li><li><p>Assist with monthly and year-end closing activities.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Qualifications</strong></p></li><li><p>Proficiency in Microsoft Office applications, particularly Excel.</p></li><li><p>Good knowledge of accounting systems and electronic invoicing.</p></li><li><p>Strong attention to detail, accuracy, and the ability to analyze financial data.</p></li></ul><p></p><p></p>

<p>• Develop and manage supply chain planning strategies to ensure product availability and meet business requirements.<br>• Prepare and monitor demand and supply plans to optimize inventory levels.<br>• Coordinate with Production, Warehouse, Purchasing, and other relevant departments to ensure smooth operations.<br>• Analyze supply chain performance and identify improvement opportunities.<br>• Monitor production plans and follow up on execution to ensure timely product availability.<br>• Manage inventory levels and support efficient resource utilization.<br>• Ensure compliance with company policies and supply chain procedures.</p><p><strong>Requirements</strong></p><p>• Bachelor’s degree in pharmacy or science is Preferred.<br>• Minimum 5 years of proven experience in Supply Chain Planning within the pharmaceutical industry is Preferred.<br>• Strong knowledge of demand planning, production planning, and inventory management.<br>• Excellent analytical, communication, and problem-solving skills.<br>• Good command of English.<br>• Strong proficiency in Microsoft Excel and planning tools.</p><p></p>

<ul><li><p>Provide day-to-day administrative support to the Editorial Office.</p></li><li><p>Monitor manuscript submissions and ensure they progress through each stage of the editorial workflow.</p></li><li><p>Communicate professionally with authors, reviewers, editors, and editorial board members.</p></li><li><p>Track manuscript status and follow up on pending reviews and editorial decisions.</p></li><li><p>Schedule meetings and prepare meeting agendas, minutes, and follow-up actions.</p></li><li><p>Maintain accurate editorial records, databases, and documentation.</p></li><li><p>Assist with reviewer invitations and monitor reviewer response timelines.</p></li><li><p>Coordinate special issues and editorial projects as assigned.</p></li><li><p>Prepare reports on manuscript submissions, acceptance rates, turnaround times, and other editorial metrics.</p></li><li><p>Support quality assurance by ensuring compliance with journal policies and publication ethics.</p></li><li><p>Assist with website updates and editorial announcements when required.</p></li><li><p>Handle general office administration, correspondence, and filing.</p></li><li><p>Perform other administrative duties assigned by the Editorial Manager or Editor-in-Chief.</p></li></ul><p></p>

<ul><li><p>Develop and implement marketing strategies aligned with company goals.</p></li><li><p>Lead, mentor, and manage the marketing team to achieve departmental KPIs.</p></li><li><p>Plan, execute, and monitor online and offline marketing campaigns.</p></li><li><p>Manage social media platforms, website content, and digital marketing activities.</p></li><li><p>Coordinate with the sales team to support lead generation and customer acquisition.</p></li><li><p>Conduct market research and competitor analysis to identify market trends and opportunities.</p></li><li><p>Develop promotional materials, presentations, and marketing content.</p></li><li><p>Manage relationships with external agencies, designers, printers, and vendors.</p></li><li><p>Monitor campaign performance using analytics tools and prepare performance reports.</p></li><li><p>Manage the marketing budget and ensure cost-effective campaign execution.</p></li><li><p>Organize exhibitions, events, product launches, and promotional activities.</p></li><li><p>Ensure brand consistency across all marketing channels and communications.</p></li><li><p>Stay updated on industry trends and recommend innovative marketing strategies.</p></li><li><p>Perform any other duties assigned by management.</p></li></ul><p></p>

<ul><li><p><strong><em>A. Community Management &amp; Moderation (50%)</em></strong></p></li><li><p><em>Monitor and moderate all social media channels daily.</em></p></li><li><p><em>&nbsp;Respond to customer inquiries, comments, and direct messages in a timely and professional manner.</em></p></li><li><p><em>Escalate customer complaints and sensitive issues to the relevant stakeholders.</em></p></li><li><p><em>Monitor audience sentiment and prepare regular moderation.</em></p></li><li><p><em>Ensure compliance with brand tone of voice and moderation guidelines.</em></p></li><li><p><strong><em>B. Reporting &amp; Analytics (30%)</em></strong></p></li><li><p><em>Prepare monthly sentiment reports (on-page and off-page).</em></p></li><li><p><em>Track key social media performance metrics and competitor activities.</em></p></li><li><p><em>Provide actionable insights based on content performance and audience sentiment is a plus.</em></p></li><li><p><strong><em>C. Social Media Scheduling &amp; Coordination (20%)</em></strong></p></li><li><p><em>Schedule and publish content across social media platforms.</em></p></li><li><p><em>Assist in maintaining content calendars.</em></p></li><li><p><em>Coordinate with internal team and manager to ensure timely content publishing.</em></p></li><li><p><em>Experience with publishing tools are a plus.</em></p></li></ul><p></p>