School agent Jobs

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Greeting and checking in/out guests efficiently while verifying registration information and processing payments.<br> Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions.<br> Handling guest inquiries, complaints, and special requests to ensure a positive experience.<br> Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records.<br> Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities.<br> Coordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the property.<br> Following brand standards and company policies to ensure consistent service quality.<br> Manage online, phone and in-person room reservations.<br> Welcome guests, check them in, distribute room keys and explain the hotel’s amenities.<br> Take payment from customers.<br> Respond to guests’ issues and complaints in a friendly, timely manner.<br> Explain local amenities and attractions to guests.<br> Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs.</p> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in hotel management or equivalent.</li> <li>At least two years of customer service experience.</li> <li>One year of front desk experience in the hospitality industry.</li> <li>Excellent verbal communication skills.</li> <li>Availability to work shifts, including evenings, weekends and holidays.</li> <li>Ability to solve client issues in a friendly and timely fashion.</li> <li>Friendly and welcoming demeanor.</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset.</li> <li>Prior experience working with Opera or a related system.</li> <li>Fluency in English.</li> <li>Additional languages are a plus.</li> </ul> <h4>Your team and working environment</h4> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <ul> <li>Greeting and checking in/out guests efficiently while verifying registration information and processing payments</li> <li>Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions</li> <li>Handling guest inquiries, complaints, and special requests to ensure a positive experience</li> <li>Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records</li> <li>Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities</li> <li>Coordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the property</li> <li>Following brand standards and company policies to ensure consistent service quality</li> <li>Manage online, phone and in-person room reservations</li> <li>Welcome guests, check them in, distribute room keys and explain the hotel’s amenities</li> <li>Take payment from customers</li> <li>Respond to guests’ issues and complaints in a friendly, timely manner</li> <li>Explain local amenities and attractions to guests</li> <li>Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree of hotel management or equivalent</li> <li>At least two years of customer service experience</li> <li>One year of front desk experience in the hospitality industry</li> <li>Excellent verbal communication skills</li> <li>Availability to work shifts, including evenings, weekends and holidays</li> <li>Ability to solve client issues in a friendly and timely fashion</li> <li>Friendly and welcoming demeanor</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Fluency in English</li> <li>Additional languages are a plus</li> </ul> <h4>Your team and working environment</h4> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li>Greeting&nbsp;and&nbsp;checking&nbsp;in/out&nbsp;guests&nbsp;efficiently&nbsp;while&nbsp;verifying&nbsp;registration&nbsp;information&nbsp;and processing&nbsp;payments</li><li>Managing&nbsp;reservations,&nbsp;coordinating&nbsp;room&nbsp;bookings,&nbsp;and&nbsp;providing&nbsp;information&nbsp;about&nbsp;rooms,&nbsp;rates,&nbsp;amenities,&nbsp;and&nbsp;local&nbsp;attractions</li><li>Handling&nbsp;guest&nbsp;inquiries,&nbsp;complaints,&nbsp;and&nbsp;special&nbsp;requests&nbsp;to&nbsp;ensure&nbsp;a&nbsp;positive&nbsp;experience</li><li>Operating&nbsp;the&nbsp;switchboard,&nbsp;answering&nbsp;phone&nbsp;calls,&nbsp;and&nbsp;assisting&nbsp;with&nbsp;administrative&nbsp;tasks&nbsp;such&nbsp;as&nbsp;posting&nbsp;charges&nbsp;and&nbsp;maintaining&nbsp;records</li><li>Promoting&nbsp;hotel&nbsp;services,&nbsp;restaurants,&nbsp;and&nbsp;amenities&nbsp;to&nbsp;enhance&nbsp;guest&nbsp;satisfaction&nbsp;and&nbsp;encourage&nbsp;upselling&nbsp;opportunities</li><li>Coordinating&nbsp;with&nbsp;housekeeping,&nbsp;maintenance,&nbsp;and&nbsp;other&nbsp;departments&nbsp;to&nbsp;maintain&nbsp;cleanliness, comfort,&nbsp;and&nbsp;safety&nbsp;throughout&nbsp;the&nbsp;property</li><li>Following&nbsp;brand&nbsp;standards&nbsp;and&nbsp;company&nbsp;policies&nbsp;to&nbsp;ensure&nbsp;consistent&nbsp;service&nbsp;quality</li><li>Manage online, phone and in-person room reservations</li><li>Welcome guests, check them in, distribute room keys and explain the hotel’s amenities</li><li>Take payment from customers</li><li>Respond to guests’ issues and complaints in a friendly, timely manner</li><li>Explain local amenities and attractions to guests</li><li>Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs</li></ul><br>Qualifications<br><br><ul><li>Bachelor's Degree of Hotel Management or Equivalent&nbsp;</li><li>At least two years of customer service experience</li><li>One year of front desk experience in the hospitality industry</li><li>Excellent verbal communication skills</li><li>Availability to work shifts, including evenings, weekends and holidays</li><li>Ability to solve client issues in a friendly and timely fashion</li><li>Friendly and welcoming demeanor</li></ul><br>Additional Information<br><br><p>experience is an asset<br>Prior experience working with Opera or a related system<br>Fluency in English<br>additional languages are a plus<br>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

Key Responsibilities:Communicate with customers before the tour to update pick-up timings and tour details. Act as the primary point of contact for guests before, during, and after their tours and excursions in Egypt. Respond promptly to client inquiries via phone, email, and online channels, providing accurate information about tour packages, schedules, and services maintaining 100% customer satisfaction. Handle guest complaints or issues effectively, ensuring quick resolutions and maintaining a high level of satisfaction. Assist in coordinating all aspects of tour operations, including transport, accommodation, guides, and activities. Monitor guest feedback and suggest improvements to enhance the guest experience. Ensure guests receive all necessary documents and information regarding their tours, including itineraries, booking confirmations, and local guidelines. Build and maintain positive relationships with guests, ensuring they feel valued and well-cared-for throughout their journey. Collaborate with the operations and sales teams to ensure smooth guest transitions from booking to departure. Provide personalized recommendations and assist with special requests (e.g., dietary needs, accessibility requirements, etc.). Keep accurate records of guest interactions, feedback, and any follow-up actions. Assist with preparing post-tour surveys and reports to gather insights for improving services. Ensure all bookings are processed in a timely manner, and maintain organized documentation. Promote the company’s brand values and services through professional and engaging communication with clients. Help drive repeat business by fostering loyalty among customers and encouraging positive reviews and referrals.<br> Required Skills:A Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related field is preferred.3 years of experience in guest relations, customer service, or a related field, ideally within the tourism, hospitality, or leisure industry. Previous experience in the tourism, hospitality, or related sectors is highly desirable. Demonstrated experience in managing guest feedback, inquiries, and resolving complaints in a high-paced, dynamic environment. Familiarity with Property Management Systems (PMS) and booking platforms is an advantage. Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests effectively. Fluency in English, both written and spoken, is essential. Proficiency in MS Office applications (Word, Excel, Outlook). Strong organizational and multitasking skills with the ability to prioritize tasks effectively in a fast-paced setting. Outstanding problem-solving abilities, with the capacity to handle unexpected situations and resolve conflicts diplomatically. A collaborative team player with the ability to thrive in a dynamic and diverse work environment. Willingness to work flexible hours, including shifts, weekends, and public holidays as necessary.

Key Responsibilities:Communicate with customers before the tour to update pick-up timings and tour details. Act as the primary point of contact for guests before, during, and after their tours and excursions in Egypt. Respond promptly to client inquiries via phone, email, and online channels, providing accurate information about tour packages, schedules, and services maintaining 100% customer satisfaction. Handle guest complaints or issues effectively, ensuring quick resolutions and maintaining a high level of satisfaction. Assist in coordinating all aspects of tour operations, including transport, accommodation, guides, and activities. Monitor guest feedback and suggest improvements to enhance the guest experience. Ensure guests receive all necessary documents and information regarding their tours, including itineraries, booking confirmations, and local guidelines. Build and maintain positive relationships with guests, ensuring they feel valued and well-cared-for throughout their journey. Collaborate with the operations and sales teams to ensure smooth guest transitions from booking to departure. Provide personalized recommendations and assist with special requests (e.g., dietary needs, accessibility requirements, etc.). Keep accurate records of guest interactions, feedback, and any follow-up actions. Assist with preparing post-tour surveys and reports to gather insights for improving services. Ensure all bookings are processed in a timely manner, and maintain organized documentation. Promote the company’s brand values and services through professional and engaging communication with clients. Willing to relocate to the UAE during peak season and in accordance with the needs of the role Help drive repeat business by fostering loyalty among customers and encouraging positive reviews and referrals.<br> Required Skills:A Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related field is preferred.3 years of experience in guest relations, customer service, or a related field, ideally within the tourism, hospitality, or leisure industry. Previous experience in the tourism, hospitality, or related sectors is highly desirable. Demonstrated experience in managing guest feedback, inquiries, and resolving complaints in a high-paced, dynamic environment. Familiarity with Property Management Systems (PMS) and booking platforms is an advantage. Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests effectively. Fluency in English, both written and spoken, is essential. Proficiency in MS Office applications (Word, Excel, Outlook). Strong organizational and multitasking skills with the ability to prioritize tasks effectively in a fast-paced setting. Outstanding problem-solving abilities, with the capacity to handle unexpected situations and resolve conflicts diplomatically. A collaborative team player with the ability to thrive in a dynamic and diverse work environment. Willingness to work flexible hours, including shifts, weekends, and public holidays as necessary.

Key Responsibilities:Communicate with customers before the tour to update pick-up timings and tour details. Act as the primary point of contact for guests before, during, and after their tours and excursions in Egypt. Respond promptly to client inquiries via phone, email, and online channels, providing accurate information about tour packages, schedules, and services maintaining 100% customer satisfaction. Handle guest complaints or issues effectively, ensuring quick resolutions and maintaining a high level of satisfaction. Assist in coordinating all aspects of tour operations, including transport, accommodation, guides, and activities. Monitor guest feedback and suggest improvements to enhance the guest experience. Ensure guests receive all necessary documents and information regarding their tours, including itineraries, booking confirmations, and local guidelines. Build and maintain positive relationships with guests, ensuring they feel valued and well-cared-for throughout their journey. Collaborate with the operations and sales teams to ensure smooth guest transitions from booking to departure. Provide personalized recommendations and assist with special requests (e.g., dietary needs, accessibility requirements, etc.). Keep accurate records of guest interactions, feedback, and any follow-up actions. Assist with preparing post-tour surveys and reports to gather insights for improving services. Ensure all bookings are processed in a timely manner, and maintain organized documentation. Promote the company’s brand values and services through professional and engaging communication with clients. Help drive repeat business by fostering loyalty among customers and encouraging positive reviews and referrals.<br> Required Skills:A Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related field is preferred.3 years of experience in guest relations, customer service, or a related field, ideally within the tourism, hospitality, or leisure industry. Previous experience in the tourism, hospitality, or related sectors is highly desirable. Demonstrated experience in managing guest feedback, inquiries, and resolving complaints in a high-paced, dynamic environment. Familiarity with Property Management Systems (PMS) and booking platforms is an advantage. Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests effectively. Fluency in English, both written and spoken, is essential. Proficiency in MS Office applications (Word, Excel, Outlook). Strong organizational and multitasking skills with the ability to prioritize tasks effectively in a fast-paced setting. Outstanding problem-solving abilities, with the capacity to handle unexpected situations and resolve conflicts diplomatically. A collaborative team player with the ability to thrive in a dynamic and diverse work environment. Willingness to work flexible hours, including shifts, weekends, and public holidays as necessary.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br> For Enterprises, these are key factors of success. For us, they're our core expertise.</p><br><p>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.</p><br><p>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.</p><br><p>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br> Sutherland<br> Digital Outcomes.<br> &nbsp;</p><br><br>Job Description<br><p>This is a full-time on-site role located in&nbsp;<strong>Alexandria</strong>&nbsp;for a&nbsp;<strong>Customer Service Specialist</strong>. In this role, the Customer Service Specialist will be responsible for delivering&nbsp;<strong>exceptional customer support</strong>, addressing inquiries, resolving issues, and maintaining high levels of&nbsp;<strong>customer satisfaction</strong>.</p><br><p>Your&nbsp;<strong>day-to-day responsibilities</strong>&nbsp;will include:</p><br><ul><li> Handling customer interactions with&nbsp;<strong>efficiency</strong>&nbsp;and&nbsp;<strong>empathy</strong>.</li><li>️ Providing&nbsp;<strong>tailored solutions</strong>&nbsp;to meet customer needs.</li><li> Ensuring a&nbsp;<strong>positive customer experience</strong>&nbsp;through&nbsp;<strong>effective communication</strong>&nbsp;and&nbsp;<strong>professional phone etiquette</strong>.</li></ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p><br><br>Qualifications<br><p><strong></strong><strong> We’re Hiring Talented People! </strong><strong></strong><br> <br> <strong>Grads, Fresh Grads &amp; Dropouts</strong>&nbsp;are welcome to apply! </p><br><p>&nbsp;<strong>What we’re looking for:</strong><br> ✅&nbsp;<strong>Fluency in English</strong>&nbsp;is a MUST! (B2/C1 level)&nbsp;<br> ✅ Strong skills in&nbsp;<strong>Customer Service</strong>&nbsp;&amp;&nbsp;<strong>Customer Support</strong>&nbsp;<br> ✅ Proven ability to&nbsp;<strong>enhance Customer Satisfaction</strong>&nbsp;&amp;&nbsp;<strong>Customer Experience</strong>&nbsp;<br> ✅ Flexibility <strong>with night and over night shifts.</strong><br> &nbsp;</p><br><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<p><h4>Company description</h4> <p>The Novotel 5 stars resort located directly on the Red Sea with a beach area of 646m; 268 rooms including 4 suites and 80 family rooms; 5 outlets and spa, offers a wonderful experience that can cater perfectly for all tastes.</p> <br> <h4>Job description</h4> <p>To have a full working knowledge and capability to perform all duties and tasks in the assigned place of work to the standard set.</p> <p>To ensure that all VIP and loyalty program guests are met upon arrival and offered the best service standards within the Accor standards.</p> <p>To provide courteous, professional, efficient and flexible service at all times, following the hotel’s standards of performance.</p> <p>To be fully conversant with all services, activities, facilities and F&B promotions offered by the hotel and recommend to the guests.</p> <p>To have a thorough understanding and knowledge of all rooms related services and products and the ability to up-sell alternatives.</p> <p>To be able to explain and show the guests all the facilities in the room.</p> <p>To perform opening and closing procedures established for the place of work as assigned.</p> <p>To attend to all guests who approach the front desk with a smile.</p> <p>To take care of all matters related to the arrival, stay and departure of VIP and loyalty program guests.</p> <p>To handle guest complaints and tracking of complaints.</p> <p>To liaise with company bookers, travel agents and tour operators and conduct hotel visits and site inspections.</p> <p>To assist guests with flight reservations and confirmations, onward hotel reservations and all other travel and sightseeing related matters.</p> <p>To liaise with all appropriate departments and outside companies before, during and after VIP and AHFG guest arrivals to ensure that such guests are receiving the best possible service from the hotel.</p> <p>To utilize the hotel’s brand’s quality and guest satisfaction assurance and recording tools at all times, analyze the results daily and take appropriate action, communicate and distribute the results monthly.</p> <p>To take care of all inquiries received by guests – “one-stop shop” for guest related problems and enquiries.</p> <p>To be always present in the lobby and outside the hotel front and liaise with guests and visitors and actively try to anticipate guests’ needs and solve potential problems before it starts to affect a guest’s stay.</p> <p>To maintain guest profile by ensuring that guest history records are accurately maintained and all recurring guests are pre-registered, including input of guest questionnaires, response and comments in the system especially for long-staying guests, regular, VIP and AHFG guests. Update and communicate such information to the other front office sections as well as to other hotel departments, if needed.</p> <p>To be well conversant with the local environment of the hotel: the city, culture, activities, exhibitions, shopping malls, and general information around the hotel.</p> <p>To liaise with all other departments for all guest related matters.</p> <p>To be flexible in supporting other colleagues’ needs in other departments or sister properties based on the hotel priorities and anticipated business levels.</p> <p>To be always available during peak periods.</p> <p>To be able to carry out all functions of a GSA, bell captain and attendant whenever required.</p> <p>To be conversant and fully knowledgeable of OPERA system as per the scope of work.</p> <p>To liaise with rooms reservation with regards to immigration issues for the guest (e.g. visas).</p> <p>To be aware of the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.</p> <p>To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.</p> <p>To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on front office service.</p> <p>To meet, greet and escort all guests to their rooms upon check-in to the hotel.</p> <p>To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.</p> <p>To maintain regular contact with long stay and suite guests so as to ensure their stay is an enjoyable one, report guests feedback to immediate supervisor.</p> <p>To ensure that the guests are offered the highest level of personalized service at all times.</p> <p>To actively participate in administrating the guest recognition and guest retention programs, in liaison with front office manager.</p> <p>Never say no to the guest without offering an alternative solution.</p> <p>To be demanding and critical when it comes to service standards.</p> <p>To ensure that the team projects a warm, professional and welcoming image.</p> <p>To constantly strive to assist all guests that she or he may come in contact with during her or his work hours.</p> <p>To ensure that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the departmental operations manual.</p> <br> <h4>Qualifications</h4> <ul> <li>Bachelor degree.</li> <li>German, French or Polish speaker.</li> <li>Microsoft Office skills.</li> <li>Hotels experience.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals Hotel<br> Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.<br> This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <ul> <li>Greet guests warmly upon arrival and ensure a smooth check-in process.</li> <li>Check guests in and out according to hotel policies, including handling payment and issuing room keys.</li> <li>Assist with special requests, upgrades, and room assignments based on availability.</li> <li>Provide guests with information about hotel facilities, amenities, and local attractions.</li> <li>Handle requests for services such as transportation, wake-up calls, and dining reservations.</li> <li>Resolve guest complaints or issues promptly and escalate to management when necessary.</li> <li>Maintain communication with housekeeping, maintenance, and other departments to ensure guest needs are met.</li> <li>Answer phones and other communications in a professional manner.</li> <li>Maintain accurate records of charges and payments.</li> <li>Handle cash, credit card transactions, and provide change or receipts as necessary.</li> <li>Update guest information in the hotel management system.</li> <li>Monitor hotel security by ensuring that guests’ identities are verified during check-in.</li> <li>Ensure that all guest-related safety protocols and procedures are followed.</li> <li>Upsell hotel services, amenities, and packages to enhance guest satisfaction and revenue.</li> <li>Maintain open communication with guests, ensuring all questions are answered and concerns addressed.</li> <li>Conduct courtesy calls to in-house guests and maintain records.</li> <li>Stay updated on hotel information and local services, including hours of operation, promotions, events, and attractions.</li> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>Qualifications</h4> <h4>Abilities, key competencies, skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <p><strong>Leading myself</strong><br> • Positive orientation<br> • Operational decision making<br> • Self-development and management</p> <p><strong>Leading others</strong><br> • Developing an empowered team<br> • Leading an engaged and diverse team<br> • Communication</p> <p><strong>Leading the business</strong><br> • Advocating guest passion<br> • Business planning and analysis<br> • Business improvement and change</p> <h4>Experience, certificates, education</h4> <ul> <li>Minimum 2 years experience in a similar capacity within a luxury hospitality environment.</li> <li>Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.</li> <li>Proficient in English language (verbal and written); Russian language proficiency is an asset.</li> <li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.</li> <li>Must be flexible in terms of working hours.</li> <li>A hospitality diploma is an asset.</li> <li>Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.</li> <li>Must have the ability to handle cash effectively and accurately.</li> </ul></p><p></p>

Company Description<br><br>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br>Job Description<br><br>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programmes and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description. <br><br>Qualifications<br><br>Education: At least a Bachelor`s Degree. Experience: At least 2 years of experience in the industry. Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian. Courses and Training: Prior attendance in seminars and trainings related to the job. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature. <br><br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations. Carry out all administrative duties in co-operation with Guest Relations Manager. Daily checks on the VIP lists and ordering of corresponding activities. Monitor and check the costs of VIP treatments. Be responsible for VIP Policy and ensure it is implemented fully. Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals. Pre check all guest requirements three days prior to arrival and again the day before. Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in. Greet arrivals and escort all Guests to the rooms or suites. Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded. Be fully conversant with all hotel activities and promotions. Attend to daily guest requirements and enquires and help guide them with all necessary arrangements. Prepare all VIP amenities forms and distribute accordingly. Update guest profiles and check the existing one. Maintain tidiness in the building and clothing in the department. Support the Guest Relations Manager in task such as appointment, employee training assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity. Represent the Guest Relations Manager at meetings. Ensure good cooperation and regular exchange of information with all departments, such as the Front Office Manager. Joint responsibilities for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training. Hold regular meetings within the department (performance review, information, proposals for improvement) Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>NATIONALITY: Egyptian EDUCATION: Hotel Apprenticeship Higher College Education EXPERIENCE: To fill the position, one of the following is required: Minimum of 1 year experience in a Front Office position preferably in an international five-star hotel Food &amp; Beverage experience is a plus LANGUAGE: Ability to work and communicate in a multinational environment: Local language excellent oral and written skills (as applicable) English excellent oral and written skills Additional language - beneficial COMPETENCIES: Include the skills the candidate must have to fill this position: Luxury Hotel Experiences Good Communication skills Knowledge of hotel operations &amp; Computer systems General knowledge of tourist and business-related information Knowledge of hotel products and services Knowledge of VIP welcoming protocol TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training: Microsoft Office (Word, Excel and PowerPoint) Good knowledge of Opera Basic knowledge of Micros INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: People Oriented Passionate for European luxury Entrepreneurial Straightforward Motivating others Planning/ Organization Problem solving Flexibility Concern for quality Initiative Results oriented Teamwork / Cooperation Interpersonal skills Customer service orientation Oral and Listening Skills Good writing skills Friendly and caring attitude Self-controlled OTHER SKILLS: Additional language (French - Spanish - German), Problem solving, Friendly and caring attitude, Straightforward and Customer service orientation</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong>About Atos Group</strong></p><br> <p>Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.&nbsp;</p><br> <p><br>The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.&nbsp;</p><br><span>Role Description</span> <p><span>The English Service Desk Representative is responsible for providing customer support and technical assistance to users in a English-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</span></p><br> <span>What You’ll Be Doing</span> <span><strong>Core Responsibilities</strong></span> <ul> <li><span>Provide English-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</span></li> <li><span>Document and track all customer interactions and resolutions accurately in the ticketing system.</span></li> <li><span>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</span></li> <li><span>Follow established procedures for incident management, problem management, and service request fulfillment.</span></li> <li><span>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</span></li> <li><span>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</span></li> <li><span>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</span></li> <li><span>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</span></li> <li><span>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</span></li> <li><span>Continuously develop and enhance technical skills and knowledge through training and self-learning.</span></li> </ul> <span>Experience &amp; Qualification.</span> <ul> <li><span>Fluent in English, both written and verbal communication skills.</span></li> <li><span>Previous experience in a customer support or service desk role, preferably in a technical support environment.</span></li> <li><span>Ability to analyze and resolve technical issues independently or through collaboration.</span></li> <li><span>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</span></li> <li><span>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</span></li> <li><span>Strong organizational skills, attention to detail, and the ability to multitask effectively.</span></li> <li><span>Flexibility to work in shifts, including weekends and holidays, as per business needs.</span></li> </ul> <span>Skills, Knowledge &amp; Abilities</span> <ul> <li><span>Strong problem-solving and troubleshooting skills</span></li> <li><span>Adaptability.</span></li> <li><span>Self-learning.</span></li> <li><span>Critical thinking.</span></li> <li><span>Problem-solving.</span></li> <li><span>Attention to detail.</span></li> <li><span>Communication and teamwork.</span></li> </ul> <p><span><strong><u>Performance Standards</u></strong></span></p><br> <ul> <li><span>Response Time.</span></li> <li><span>First Contact Resolution.</span></li> <li><span>Customer Satisfaction.</span></li> <li><span>Ticket Documentation and Management.</span></li> <li><span>Technical Knowledge.</span></li> <li><span>Language Proficiency.</span></li> <li><span>Incident Resolution Time.</span></li> <li><span>Quality of Service.</span></li> <li><span>Knowledge Sharing.</span></li> <li><span>Professionalism and Collaboration.</span></li> </ul> <p>Here at Atos, diversity and inclusion are embedded in our DNA.&nbsp;Read more about our commitment to a fair work environment for all.<br>&nbsp;</p><br> <p>Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.&nbsp;</p><br> <p><br><strong>Choose your future. Choose Atos.</strong></p><br> </div>

Company Description Egy Property is a real estate platform that offers a safe, trusted community for buying, selling, and renting residential and commercial properties. The company focuses on simplifying real estate transactions and providing clear, reliable information for clients. By prioritizing transparency and customer support, Egy Property aims to make property decisions more secure and straightforward. With a strong presence in New Cairo and surrounding areas, Egy Property positions itself as a top choice for individuals and investors seeking real estate opportunities. Role Description This is a full-time, on-site Real Estate Sales (Resale/Primary) role based in New Cairo. The role involves generating and managing leads, conducting property viewings, and advising clients on suitable resale and primary real estate options. The sales professional will prepare and present offers, negotiate terms, and guide clients through the full sales cycle from initial inquiry to closing. Day-to-day responsibilities include maintaining an up-to-date listing portfolio, coordinating with property owners and developers, and ensuring accurate documentation and compliance with company policies. The role also requires staying informed about local market trends, pricing, and new projects to provide informed recommendations to clients. Qualifications Proven experience in real estate sales (resale and/or primary), with a strong understanding of New Cairo and surrounding markets. Strong client relationship and communication skills, including the ability to build trust, handle inquiries professionally, and provide clear guidance. Sales and negotiation skills, with a track record of meeting or exceeding targets and closing deals effectively. Ability to manage multiple listings and leads, organize property viewings, and maintain accurate records using CRM or similar tools. Basic knowledge of real estate contracts, legal considerations, and transaction processes, with attention to detail and compliance. Comfortable working on-site, conducting field visits, and collaborating with internal teams and external stakeholders. Fluency in English and Arabic is preferred; strong presentation and interpersonal skills are essential. Relevant educational background in Business, Marketing, Real Estate, or a related field is a plus; prior experience in a sales-driven environment is beneficial.

Company Description Misr Life Insurance – Takaful, established in 2022, is a modern and fast-growing player in Egypt’s insurance sector. The company is backed by leading financial institutions including Misr Insurance Holding Company, Misr Life Insurance, Misr Insurance, National Bank of Egypt, and Banque Misr. With an initial capital of 150 million Egyptian pounds, Misr Life Insurance – Takaful aims to make a transformative impact on the life and takaful insurance markets. In November 2022, the company received official approval from the Financial Regulatory Authority to offer life and long-term medical insurance in Egypt, fully compliant with Islamic Sharia principles. This recognition positions Misr Life Insurance – Takaful as a trusted, certified provider in the Egyptian insurance market. Role Description This is a full-time hybrid role for a Takaful Insurance Sales Agent (وكيل (مبيعات) تأمين), based in Qesm El Maadi with some flexibility to work from home. The role involves identifying potential customers, presenting life and takaful insurance products, and providing clear, compliant information about coverage options and benefits. The Sales Agent will follow up on leads, conduct client meetings, prepare proposals, and assist customers with application and documentation processes. Daily responsibilities include maintaining accurate records in company systems, achieving individual and team sales targets, and coordinating with colleagues and supervisors to ensure high service quality. The role also includes ongoing learning about company products, regulatory requirements, and Sharia-compliant insurance principles to support customers effectively. Qualifications Candidates should possess strong sales and negotiation skills, with the ability to meet and exceed targets in a competitive environment. Candidates should possess customer service and communication skills, including clear verbal and written communication and the ability to build long-term client relationships. Candidates should possess basic financial and insurance literacy, with the ability to understand and explain life and takaful insurance products and Sharia-compliant principles. Candidates should possess organization and time management skills, including accurate documentation, follow-up discipline, and effective scheduling of client meetings. Candidates should possess teamwork and adaptability, collaborating positively with colleagues and responding to changing business needs and regulatory updates. Relevant experience in sales, insurance, or banking is beneficial, especially within the Egyptian market. High school diploma or university degree in Business, Finance, Marketing, or a related field is preferred. Residency in Cairo is required, with easy access to Qesm El Maadi; familiarity with local markets and communities is an advantage. Proficiency in Arabic is required; basic English skills are an asset.

Job details- The company is an agent for (Etisalat Misr). - Internal sales officers and customer service with at least one year of experience.- Work at the company's branches (Etisalat branches) in Cairo and Giza. Requirements: - Clear military status for males. - Average level in English. - Higher education. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 20</li><li>Shift system: Morning and evening</li><li>Benefits: health insurance, social insurance, overtime</li></ul>

Job details- The company is an agent for (Etisalat Misr). - Internal sales and customer service representatives with at least one year of experience. - Work at the company branches (Etisalat company branches) in Cairo and Giza and metro stations. - Salary (basic 3600 EGP) (commission 3600 EGP) + incentives - Shifts: morning shift starts at 8:30 AM, evening shift starts at 3:00 PM - Branch is determined according to residence location. Requirements: - Clear military service status for males. - Intermediate level in English. - Higher qualification. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 20</li><li>Shift system: morning and evening</li><li>Benefits: health insurance, social insurance, overtime</li></ul>

Job details- The company is an agent for (Etisalat Misr). <br>- Internal sales and customer service representatives with at least one year of experience.<br>- Work at the company's branches (Etisalat branches) in Cairo and Giza and metro stations.<br>- Salary (basic 3600 EGP) (commission 3600 EGP) + incentives&nbsp;<br>- Shifts: Morning shift starts at 8:30 AM&nbsp; (Evening shift starts at 3:00 PM)<br>- Branch determined according to place of residence.<br><strong>Requirements: </strong><br>- Clearance from military service for males.<br>- Intermediate level of English.<br>- Higher education.

Job details- The company is an agent for (Etisalat Misr). <br>- Inside sales and customer service representatives with at least one year of experience.<br>- Work at the company branches (Etisalat branches) in Cairo, Giza, and metro stations.<br>- Salary (basic 3600 EGP) (commission 3600 EGP) + incentives&nbsp;<br>- Shifts: morning shift starting at 8:30 AM (morning shift) and evening shift starting at 3:00 PM<br>- Branch determined based on place of residence.<br><strong>Requirements: </strong><br>- Mandatory military service status for males.<br>- Intermediate level in English.<br>- Higher qualification.

???? انضم إلينا فوراً: مطلوب مشرف مبيعات ( Sales Supervisor ) ????‍♂️????<br>تعلن شركة SH international وكيل وموزع (هواوي و اورايمو و سوني )عن حاجتها لضم عناصر تمتاز بالحيوية والنشاط لشغل وظيفة مسؤول مبيعات خارجية للانضمام إلى فريقنا البيعي في منقطة القاهره .???? المهام البيعية:زيارة محلات وموزعي الموبايل و إكسسوارات الموبايل في المناطق المستهدفة بانتظام.عرض المنتجات الجديدة، وإتمام العمليات البيعية، وتحقيق التارجت الشهري.تحصيل مستحقات الشركة وبناء علاقات قوية ومستدامة مع العملاء.???? الشروط والمؤهلات المطلوبة:<br>الخبرة: خبرة من (٣ إلى ٥ سنوات) في المبيعات الخارجية (يفضل في مجال المحمول أو إكسسوارات المحمول ).المهارات:مهارات إقناع وتفاوض ممتازة، والقدرة على العمل الميداني وتحمل ضغط العمل.المؤهل: مؤهل عالي .الموقف من التجنيد: تحديد الموقف للذكور.???? المزايا والتعويضات:راتب أساسي ثابت + عمولات ربع سنويه مجزية جداً ترتبط بتحقيق المبيعات.فرص حقيقية للتطور السريع والترقي لمناصب إشرافية.???? لطرق التقديم:يرجى إرسال السيرة الذاتية (CV) عبر:<br>الواتساب: +201098883629رسائل الصفحة المباشرة<br><br>#مسؤول_مبيعات #مبيعات_خارجية #اكسسوارات_موبايل #وظائف_مصر #وظائف_مبيعات #Outdoor_Sales #Sales_Representative #Mobile_Accessories #Egypt_Jobs #Hiring_Now #Cairo_Jobs

Job details- The company is a distributor for (Etisalat Misr). - Internal sales and customer service representatives with at least one year of experience.- Work in company branches (Etisalat company branches) in Cairo, Giza, and metro stations. - Salary (basic 3600 EGP) (commission 3600 EGP) + incentives - Shifts: morning shift starts at 8:30 AM (afternoon shift starts at 3:00 PM) - Branch location is determined according to residence. Requirements: - Clear military service status for males. - Intermediate level in English. - Higher education. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 20</li><li>Shift system: morning and evening</li><li>Benefits: Health insurance, social insurance, overtime</li></ul>