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The candidate in this position is responsible for checking in and checking-out residence guests in a friendly, caring, and professional manner. At all times, he/she must display a professional and positive image of the Residence as they play a crucial role in the first and last impression the guest receives of the hotel. Key Responsibilities Check in the arriving guest and check out the departing guests in a friendly, caring and professional manner. Upon check-in, register guests and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards and baggage handling. Use suggestive selling techniques to sell rooms and to promote other services of the residence. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. Upon the departure of guests, process the guest check-out procedures. Inquire for last-minute charges. Receive payment from guests. Settle the guest account and give a copy of the invoice. Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float. Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages, or dealing with complaints. Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests. Keep themselves informed of product and service knowledge as well as the residence's daily activities. Possess a working knowledge of the room reservation procedures. Maintain the neatness of his/her working area. Desired Skills & Qualifications Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage. Operational knowledge of the role. Luxury Hotel Experiences are preferred. Communication skills. Ability to work in a fast paced environment and multitask Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel, and Power Point) Passion for hospitality and the European elegance of service. Okay with working rotational shifts, and okay with working up to 15 days a month night shifts (11pm-8am) Okay with commuting to the 5th settlement everyday.

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder<br><br>Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.<br><br>18,000 trained professionals350+ locations worldwide Fortune 500Globally unified systems<br><br>Job Description<br><br>The Order Management team plays a critical role in ensuring the timely, accurate, and efficient movement of freight and information. As an Order Management Coordinator, you will deliver exceptional customer service while supporting daily operational activities, shipment tracking, documentation accuracy, and vendor communication. You will ensure compliance with company procedures and maintain strong working relationships with internal teams, customers, and external partners.<br><br>Ensure proper and timely movement of freight and related information across the Order Management process. Maintain a smooth and efficient freight process flow. Ensure accurate and timely data entry into the operating system. Track and trace shipments to ensure timely delivery and excellent customer satisfaction. Monitor shipment reports and proactively resolve issues impacting customer service. Ensure timely preparation and communication of export-related documents, including arrival notices and required client communication. Validate accurate and timely vendor and client billing. Coordinate directly with customers to manage international shipments and meet service expectations. Build and maintain strong relationships with shipping lines, trucking companies, and other service providers. Ensure compliance with company procedures, industry regulations, Operational Process Standards (OPS), governmental requirements, and customer-specific policies. Analyze department process flows to identify opportunities for improved efficiency and service. Ensure all customer standard operating procedures (SOPs) are consistently followed and updated in the DLSOP database. Meet assigned KPI targets and deliver performance aligned with company standards. Manage overseas correspondence, ensuring timely responses to internal and external inquiries. Deliver exceptional customer service by handling shipment requests and issues professionally and promptly. <br><br>Qualifications<br><br>Basic understanding of transportation processes (all modes a plus). Strong computer skills (MS Excel, MS Word). Fluent in English. 1–2 years of experience in freight forwarding, logistics, or customer service preferred. Excellent organizational and time management skills. Strong interpersonal skills with the ability to listen, understand, and communicate clearly and professionally. Positive, proactive attitude with a willingness to support team success. Ability to receive and implement feedback effectively. <br><br>Additional Information<br><br>Expeditors offers excellent benefits:<br><br>Paid Annual and Sick Leave Health/ Medical Insurance Employee Stock Purchase Plan (ESPP) Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company with a strong presence in the Middle and Far East. With years of expertise, we deliver innovative, customized solutions designed to meet the unique needs of each client, allowing businesses to focus on their core operations while we enhance their customer experiences. Dedicated to exceeding client expectations, we prioritize quality, operational excellence, and the integration of industry-leading practices and technologies. Through a deep understanding of cultural nuances and global best practices, we provide first-class services to our partners, fostering long-term success. Our team is committed to transparency, flexibility, and delivering value to our clients and their customers.<br>Role Description This is a full-time on-site position for the English Customer Support UAE Project, based in Cairo, Egypt. The role involves managing customer inquiries, providing support, and addressing customer needs in a professional and timely manner. Additional tasks include ensuring customer satisfaction, delivering clear communication, and maintaining a high level of service excellence. Success in this role requires adapting to a fast-paced environment and delivering quality service to meet the expectations of both customers and stakeholders.<br>Qualifications English Level : B1/B1+Salary: 13K Net Work Location : Abbassia For females last shift Ends 9 pm Paid Training Period Graduates Social,Medical Insurance

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company with a strong presence in the Middle and Far East. With years of expertise, we deliver innovative, customized solutions designed to meet the unique needs of each client, allowing businesses to focus on their core operations while we enhance their customer experiences. Dedicated to exceeding client expectations, we prioritize quality, operational excellence, and the integration of industry-leading practices and technologies. Through a deep understanding of cultural nuances and global best practices, we provide first-class services to our partners, fostering long-term success. Our team is committed to transparency, flexibility, and delivering value to our clients and their customers.<br>Role Description This is a full-time on-site position for the English Customer Support UAE Project, based in Cairo, Egypt. The role involves managing customer inquiries, providing support, and addressing customer needs in a professional and timely manner. Additional tasks include ensuring customer satisfaction, delivering clear communication, and maintaining a high level of service excellence. Success in this role requires adapting to a fast-paced environment and delivering quality service to meet the expectations of both customers and stakeholders.<br>Qualifications English Level : B1+New Salary: 13K Net Work Location : Abbassia Paid Training Period9 Working Hours, Rotation Shifts Graduates Social,Medical Insurance

JOB SCOPE :<br>• Support the day-to-day operations of airport services by coordinating customer bookings, communicating with service providers, and following up on service delivery across airport service touchpoints, including lounge access, fast track, meet & assist, transport, and other related services.<br>• Ensure customer bookings are accurately communicated and followed up with relevant service providers in line with booking details and service standards. Handle customer inquiries, booking changes, and operational issues in a timely and professional manner, escalating complex cases when required to support a smooth passenger experience.<br>JOB RESPONSIBILITIES :<br>• Receive and process incoming bookings, ensuring accurate and timely communication with the relevant service providers.<br>• Coordinate with suppliers and service providers to confirm booking details, service readiness, and service completion.<br>• Follow up on the status of customer bookings and ensure services are delivered according to booking requirements and agreed service standards.<br>• Maintain regular operational communication with lounges, fast track providers, meet & assist teams, transport providers, and other service partners.<br>• Respond to customer inquiries, booking requests, last-minute changes, and special service requirements in a timely and professional manner.<br>• Support the handling of booking amendments, cancellations, and refunds by coordinating with relevant internal teams and service providers.<br>• Identify service delays, disruptions, or booking discrepancies and take appropriate action within established procedures.<br>• Escalate complex operational issues, service failures, and customer complaints to the relevant supervisor or management team when required.<br>• Assist in resolving customer complaints and service-related issues by coordinating with service providers and relevant stakeholders.<br>• Follow up on reported issues to ensure they are properly documented and resolved.<br>• Maintain accurate records of bookings, service status, customer requests, incidents, and operational updates.<br>• Report recurring service issues, supplier performance concerns, and operational challenges to the supervisor or management team.<br>• Provide operational feedback to support improvements in service delivery and customer experience.<br>• Follow established operational procedures, service standards, and airport regulations.<br>• Work closely with internal teams, service providers, and other stakeholders to support smooth daily operations and service delivery.<br>JOB REQUIREMENTS :<br>• 1–3 years of experience in operations, hospitality, airport services, travel, tourism, or customer service roles.<br>• Previous experience in customer service, booking coordination, airport operations, or working with service providers is an advantage.<br>• Good communication and coordination skills.<br>• Good problem-solving skills and the ability to handle day-to-day operational issues.<br>• Ability to handle multiple bookings, customer requests, and operational tasks in a fast-paced environment.<br>• Customer-focused attitude with the ability to handle inquiries and complaints professionally.<br>• Good attention to detail and accuracy when processing bookings and updating operational records.<br>• Ability to follow operational procedures and escalate issues when necessary.<br>• Ability to work independently as well as part of a team.<br>• Flexibility to work rotational shifts, weekends, and public holidays when required.<br>• Good computer skills, including Microsoft Office applications and booking or operational systems.<br>• Excellent command of English; additional languages are an advantage.

JOB SCOPE :<br>• Support the day-to-day operations of airport services by coordinating customer bookings, communicating with service providers, and following up on service delivery across airport service touchpoints, including lounge access, fast track, meet & assist, transport, and other related services.<br>• Ensure customer bookings are accurately communicated and followed up with relevant service providers in line with booking details and service standards. Handle customer inquiries, booking changes, and operational issues in a timely and professional manner, escalating complex cases when required to support a smooth passenger experience.<br>JOB RESPONSIBILITIES :<br>• Receive and process incoming bookings, ensuring accurate and timely communication with the relevant service providers.<br>• Coordinate with suppliers and service providers to confirm booking details, service readiness, and service completion.<br>• Follow up on the status of customer bookings and ensure services are delivered according to booking requirements and agreed service standards.<br>• Maintain regular operational communication with lounges, fast track providers, meet & assist teams, transport providers, and other service partners.<br>• Respond to customer inquiries, booking requests, last-minute changes, and special service requirements in a timely and professional manner.<br>• Support the handling of booking amendments, cancellations, and refunds by coordinating with relevant internal teams and service providers.<br>• Identify service delays, disruptions, or booking discrepancies and take appropriate action within established procedures.<br>• Escalate complex operational issues, service failures, and customer complaints to the relevant supervisor or management team when required.<br>• Assist in resolving customer complaints and service-related issues by coordinating with service providers and relevant stakeholders.<br>• Follow up on reported issues to ensure they are properly documented and resolved.<br>• Maintain accurate records of bookings, service status, customer requests, incidents, and operational updates.<br>• Report recurring service issues, supplier performance concerns, and operational challenges to the supervisor or management team.<br>• Provide operational feedback to support improvements in service delivery and customer experience.<br>• Follow established operational procedures, service standards, and airport regulations.<br>• Work closely with internal teams, service providers, and other stakeholders to support smooth daily operations and service delivery.<br>JOB REQUIREMENTS :<br>• 1–3 years of experience in operations, hospitality, airport services, travel, tourism, or customer service roles.<br>• Previous experience in customer service, booking coordination, airport operations, or working with service providers is an advantage.<br>• Good communication and coordination skills.<br>• Good problem-solving skills and the ability to handle day-to-day operational issues.<br>• Ability to handle multiple bookings, customer requests, and operational tasks in a fast-paced environment.<br>• Customer-focused attitude with the ability to handle inquiries and complaints professionally.<br>• Good attention to detail and accuracy when processing bookings and updating operational records.<br>• Ability to follow operational procedures and escalate issues when necessary.<br>• Ability to work independently as well as part of a team.<br>• Flexibility to work rotational shifts, weekends, and public holidays when required.<br>• Good computer skills, including Microsoft Office applications and booking or operational systems.<br>• Excellent command of English; additional languages are an advantage.

Company Description RED | Real Estate Domain offers a modern, data-backed approach to real estate, serving buyers, developers, and sellers across key locations including New Cairo, New Capital, Sheikh Zayed, October, North Coast, Ain Sokhna, and the Red Sea. The company provides an end-to-end, customer-focused journey combining expert industry advice with statistics, technology, and selective value-added services. Through access to first-hand information and specialized applications, RED helps clients make faster, easier, and better-informed decisions. RED maintains collaboration agreements with a wide range of reputable developers such as Palm Hills, Sodic, Hassan Allam, Mountain View, LMD, Emaar, Ora, Orascom, City Edge, Hyde Park, Tatweer Misr, Marakez, La Vista, MNHD, and Imkan. These partnerships cover diverse residential and commercial projects, offering broad opportunities for real estate professionals.<br>Role Description Sales Agents (PC, SPC, TL) at RED | Real Estate Domain are responsible for guiding clients through property buying, selling, and investment decisions, ensuring a professional and transparent experience at every step. Day-to-day tasks include prospecting and qualifying leads, conducting property tours, presenting suitable options, and explaining project details and pricing using up-to-date market data and company tools. Sales Agents follow up with potential and existing clients, prepare proposals, negotiate terms, and support clients through the closing process while maintaining accurate records in CRM systems. The role also involves collaborating with team leaders and colleagues, participating in training sessions, and staying informed about new projects and developer offerings. This is a full-time, on-site role based in Cairo, Egypt.<br>Qualifications<br> Strong Communication skills, including clear presentation and active listening, with the ability to build rapport across diverse client profiles. Proven Customer Service capabilities, demonstrating responsiveness, problem-solving, and a client-focused mindset throughout the sales cycle. Solid Sales skills, including lead generation, negotiation, and closing, preferably within real estate or a related industry. Background in Insurance or other consultative selling environments is an advantage, supporting structured, needs-based client discussions. Ability to participate in and deliver Training, coaching, or mentoring within a team environment, especially for PC, SPC, and TL levels. Good knowledge of the Cairo and Greater Cairo real estate market; familiarity with projects by major developers is a plus. Comfortable working with digital tools, CRM systems, and data-driven reports to support decision-making and client presentations. Bachelor’s degree in Business, Marketing, Real Estate, or a related field preferred; relevant professional certifications are an asset. Ability to

Company Description<br><br>Portaluna, a Morgans Originals Hotel<br><br>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.<br><br>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.<br><br>Job Description<br><br> Greet guests warmly upon arrival and ensure a smooth check-in process. Check guests in and out according to hotel policies, including handling payment and issuing room keys. Assist with special requests, upgrades, and room assignments based on availability. Provide guests with information about hotel facilities, amenities, and local attractions. Handle requests for services such as transportation, wake-up calls, and dining reservations. Resolve guest complaints or issues promptly and escalate to management when necessary. Maintain communication with housekeeping, maintenance, and other departments to ensure guest needs are met. Answer phones, emails, and other communications in a professional manner. Maintain accurate records of charges and payments. Handle cash, credit card transactions, and provide change or receipts as necessary. Update guest information in the hotel management system. Monitor hotel security by ensuring that guests’ identities are verified during check-in. Ensure that all guest-related safety protocols and procedures are followed. Upsell hotel services, amenities, and packages to enhance guest satisfaction and revenue. Maintain open communication with guests, ensuring all questions are answered and concerns addressed. Conduct courtesy calls to in-house guests and maintain records. Stay updated on hotel information and local services, including hours of operation, promotions, events, and attractions. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property. <br><br>Qualifications<br><br>Abilities/Key Competencies/Skills<br><br>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.<br><br>Leading Myself<br><br> Positive Orientation Operational Decision Making Self-Development & Management<br><br>Leading Others<br><br> Developing an Empowered Team Leading an Engaged and Diverse Team Communication<br><br>Leading the Business<br><br> Advocating Guest Passion Business Planning and Analysis Business Improvement and Change<br><br>Experience/Certificates/Education<br><br> 2 years minimum experience in a similar capacity within a luxury hospitality environment. Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills. Proficient in English language (verbal & written), Russian language proficiency is an asset. Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective. Must be flexible in terms of working hours. A hospitality diploma is an asset. Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended. Must have the ability to handle cash effectively and accurately.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations.&nbsp;<br><br><ul><li>Carry out all administrative duties in co-operation with Guest Relations Manager.</li><li>Daily checks on the VIP lists and ordering of corresponding activities.</li><li>Monitor and check the costs of VIP treatments.</li><li>Be responsible for VIP Policy and ensure it is implemented fully.</li><li>Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.</li><li>Pre check all guest requirements three days prior to arrival and again the day before.</li><li>Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.</li><li>Greet arrivals and escort all Guests to the rooms or suites.</li><li>Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.</li><li>Be fully conversant with all hotel activities and promotions.</li><li>Attend to daily guest requirements and enquires and help guide them with all necessary arrangements.</li><li>Prepare all VIP amenities forms and distribute accordingly.</li><li>Update guest profiles and check the existing one.</li><li>Maintain tidiness in the building and clothing in the department.</li><li>Support the Guest Relations Manager in task such as appointment, employee training assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity.</li><li>Represent the Guest Relations Manager at meetings.</li><li>Ensure good cooperation and regular exchange of information with all departments, such as the Front Office Manager.</li><li>Joint responsibilities for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training.</li><li>Hold regular meetings within the department (performance review, information, proposals for improvement)</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br> </div>

Teleperformance is hiring for Customer Service Specialist.<br>Package and Benefits: - Salary Up to 21k Net Including the KPI's Transportation Provided Gym Access VPN Line Incentives in Dollars External Learning Programs with a lot of discounts on the courses provided Fast Promotions within 6 months according to the performance <br>What we're looking for: - Graduates are preferred Flexibility with rotational shifts and rotational days off B2+ English Level - Fast typers (35+ WPM) Ready to start immediately <br>If you're interested you can apply now and we will contact you as soon as possible, also if you have someone who might be interested you can refer him/her

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br> For Enterprises, these are key factors of success. For us, they're our core expertise.<br> <br> We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br> <br> We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br> <br> For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br> <strong>Sutherland</strong><br> Digital Outcomes</p><br><br>Job Description<br><p>This is a full-time on-site role located in&nbsp;<strong>Alexandria</strong>&nbsp;for a&nbsp;<strong>Customer Service Specialist</strong>. In this role, the Customer Service Specialist will be responsible for delivering&nbsp;<strong>exceptional customer support</strong>, addressing inquiries, resolving issues, and maintaining high levels of&nbsp;<strong>customer satisfaction</strong>.</p><br><p>Your&nbsp;<strong>day-to-day responsibilities</strong>&nbsp;will include:</p><br><ul><li> Handling customer interactions with&nbsp;<strong>efficiency</strong>&nbsp;and&nbsp;<strong>empathy</strong>.</li><li>️ Providing&nbsp;<strong>tailored solutions</strong>&nbsp;to meet customer needs.</li><li> Ensuring a&nbsp;<strong>positive customer experience</strong>&nbsp;through&nbsp;<strong>effective communication</strong>&nbsp;and&nbsp;<strong>professional phone etiquette</strong>.</li></ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p><br><br>Qualifications<br><p>Qualifications</p><br><p><strong></strong><strong>&nbsp;We’re Hiring Talented People!&nbsp;</strong><strong></strong><br> <strong>Fresh Grads &amp; Dropouts</strong>&nbsp;are welcome to apply! </p><br><p>&nbsp;<strong>What we’re looking for:</strong></p><br><p>✅&nbsp;<strong>Fluency in English</strong>&nbsp;is a MUST! (B2/C1 level) <br> ✅ Strong skills in&nbsp;<strong>Customer Service</strong>&nbsp;&amp;&nbsp;<strong>Customer Support</strong>&nbsp;<br> ✅ Proven ability to&nbsp;<strong>enhance Customer Satisfaction</strong>&nbsp;&amp;&nbsp;<strong>Customer Experience</strong>&nbsp;<br> ✅&nbsp;<strong>Problem-solving</strong>,&nbsp;<strong>active listening</strong>, &amp;&nbsp;<strong>attention to detail</strong>&nbsp;<br> ✅ Experience in a&nbsp;<strong>customer-facing role</strong>&nbsp;and familiarity with&nbsp;<strong>CRM tools</strong>&nbsp;is a plus! ️<br> ✅&nbsp;<strong>Flexibility</strong>&nbsp;with&nbsp;<strong>night &amp; overnight shifts</strong>&nbsp;is essential <br> ✅ Proficiency in&nbsp;<strong>professional phone etiquette</strong>&nbsp;&amp;&nbsp;<strong>communication techniques</strong>&nbsp;is a plus </p><br><p> If you’re passionate about making a difference and love helping customers, we want YOU! </p><br><p>Additional information</p><br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The English Service Desk Representative is responsible for providing customer support and technical assistance to users in a English-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</p><p><strong>What You ll Be Doing</strong></p><p><strong>Core Responsibilities</strong></p><ul><li>Provide English-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</li><li>Document and track all customer interactions and resolutions accurately in the ticketing system.</li><li>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</li><li>Follow established procedures for incident management, problem management, and service request fulfillment.</li><li>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</li><li>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</li><li>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</li><li>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</li><li>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</li><li>Continuously develop and enhance technical skills and knowledge through training and self-learning.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience &amp; Qualification.</strong></p><ul><li>Fluent in English, both written and verbal communication skills.</li><li>Previous experience in a customer support or service desk role, preferably in a technical support environment.</li><li>Ability to analyze and resolve technical issues independently or through collaboration.</li><li>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</li><li>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</li><li>Strong organizational skills, attention to detail, and the ability to multitask effectively.</li><li>Flexibility to work in shifts, including weekends and holidays, as per business needs.</li></ul><p><strong>Skills, Knowledge &amp; Abilities</strong></p><ul><li>Strong problem-solving and troubleshooting skills</li><li>Adaptability.</li><li>Self-learning.</li><li>Critical thinking.</li><li>Problem-solving.</li><li>Attention to detail.</li><li>Communication and teamwork.</li></ul><p><strong>Performance Standards</strong></p><ul><li>Response Time.</li><li>First Contact Resolution.</li><li>Customer Satisfaction.</li><li>Ticket Documentation and Management.</li><li>Technical Knowledge.</li><li>Language Proficiency.</li><li>Incident Resolution Time.</li><li>Quality of Service.</li><li>Knowledge Sharing.</li><li>Professionalism and Collaboration.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Order Management team plays a critical role in ensuring the timely, accurate, and efficient movement of freight and information. As an Order Management Coordinator, you will deliver exceptional customer service while supporting daily operational activities, shipment tracking, documentation accuracy, and vendor communication. You will ensure compliance with company procedures and maintain strong working relationships with internal teams, customers, and external partners. Ensure proper and timely movement of freight and related information across the Order Management process. Maintain a smooth and efficient freight process flow. Ensure accurate and timely data entry into the operating system. Track and trace shipments to ensure timely delivery and excellent customer satisfaction. Monitor shipment reports and proactively resolve issues impacting customer service. Ensure timely preparation and communication of export-related documents, including arrival notices and required client communication. Validate accurate and timely vendor and client billing. Coordinate directly with customers to manage international shipments and meet service expectations. Build and maintain strong relationships with shipping lines, trucking companies, and other service providers. Ensure compliance with company procedures, industry regulations, Operational Process Standards (OPS), governmental requirements, and customer-specific policies. Analyze department process flows to identify opportunities for improved efficiency and service. Ensure all customer standard operating procedures (SOPs) are consistently followed and updated in the DLSOP database. Meet assigned KPI targets and deliver performance aligned with company standards. Manage overseas correspondence, ensuring timely responses to internal and external inquiries. Deliver exceptional customer service by handling shipment requests and issues professionally and promptly.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Basic understanding of transportation processes (all modes a plus).</li><li>Strong computer skills (MS Excel, MS Word).</li><li>Fluent in English.</li><li>1 2 years of experience in freight forwarding, logistics, or customer service preferred.</li><li>Excellent organizational and time management skills.</li><li>Strong interpersonal skills with the ability to listen, understand, and communicate clearly and professionally.</li><li>Positive, proactive attitude with a willingness to support team success.</li><li>Ability to receive and implement feedback effectively.</li></ul><p></p></section>

Teleperformance is a French multinational company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 6 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen and One kattameya. it has more than 45+ Projects operating in countries<br>Role Description<br>This is a full-time, on-site role based in Cairo, Egypt. As a Customer Support Representative, you will handle customer inquiries, provide resolutions to issues, and ensure a high level of customer satisfaction. Daily tasks include responding to customer queries via phone or email, troubleshooting technical issues, and maintaining accurate records of customer interactions. You will also collaborate with internal teams to resolve customer concerns effectively and provide an outstanding service experience.<br>Qualifications<br>Proficient in Customer Support and dedicated to ensuring Customer Satisfaction<br>Strong Interpersonal Skills for effective communication and relationship building with customers<br>Experience with Technical Support and problem-solving for troubleshooting customer issues<br>Strong Analytical Skills to evaluate and resolve customer concerns efficiently<br>Fluency in English, both written and verbal<br>Ability to work collaboratively as part of an on-site team<br>Prior experience in a customer service role is a plus<br>BENEFITS:<br>Salary up to 19k Net (including KPIs) + 195 euro quarter bonus<br>KPIs collected in Euro equivalent – maximize your earning potential<br>24/7 transportation across Cairo & Giza<br>Medical Insurance (up to EGP 400,000/year) + Social Insurance with AXA .<br>Free Gym Access<br>Exclusive discounts at stores across Egypt<br>Clear career path after just 6 months<br>VPN line provided<br>Overnight allowance: EGP 1,000

Company Description Gourmet Egypt is a premium food retailer that has been serving passionate food enthusiasts since 2006, evolving from a small portfolio of imported ingredients for five-star hotels into a leading destination for high-quality food products. The company now offers a wide “Handcrafted by Gourmet” range, produced in its own facilities using carefully selected local and imported ingredients and recipes developed by in-house culinary talent and renowned chefs. Gourmet Egypt also operates a state-of-the-art e-commerce platform, including a webstore, mobile app, and shopable recipes, to provide customers with convenient access to its products. With a strong focus on community, customer care, and a love of good food, Gourmet Egypt encourages people to become adventurous foodies and values team members who share this passion.<br>Role Description This is a full-time, on-site call center role based in Zamalek, Cairo, designed for students and recent graduates with A2+ English proficiency who are looking to start a career in customer support. The role involves answering inbound customer calls, responding to inquiries about products, orders, and delivery, and providing accurate information in a friendly and professional manner. Team members will handle customer complaints, follow established procedures to resolve issues, and escalate complex cases when needed. Daily responsibilities include using call center systems and basic computer applications, documenting interactions, and collaborating with colleagues to ensure consistent, high-quality customer service that reflects Gourmet Egypt’s values.<br>Qualifications<br> Strong customer-facing abilities, including Customer Support and Customer Service skills. Effective Communication skills, with A2+ English proficiency and clear, respectful phone etiquette. Interest or foundational knowledge in Contact Centers, including call handling and ticketing processes. Basic Computer Literacy, with the ability to use call center software, email, and data entry tools. Currently a student or a recent graduate; previous customer-facing experience is an advantage but not required. Ability to work on-site in Zamalek, Cairo, in rotating shifts, including weekends or evenings if needed. Demonstrated teamwork, reliability, and a positive attitude toward learning and professional growth. Passion for food and enthusiasm for supporting customers in discovering Gourmet Egypt products.

<p><h4>Company description</h4> <p>The Novotel 5 stars resort located directly on the Red Sea with a beach area of 646m; 268 rooms including 4 suites and 80 family rooms; 5 outlets and spa, offers a wonderful experience that can cater perfectly for all tastes.</p> <h4>Job description</h4> <p>We are seeking a professional and empathetic Assistant Guest Relations Manager to join our hospitality team in Marsa Alam, Egypt. In this role, you will serve as a key point of contact for our guests, providing exceptional support and ensuring memorable experiences. As a bilingual professional fluent in German and French, you will bridge communication gaps and deliver personalized service to our diverse international clientele. This position combines guest relations expertise with administrative support, requiring someone who is organized, efficient, and genuinely passionate about guest satisfaction.</p> <ul> <li>Greet and welcome guests with warmth and professionalism, ensuring a positive first impression</li> <li>Address guest inquiries, concerns, and requests in German and French, providing timely and effective solutions</li> <li>Coordinate with various departments to fulfill guest requests and resolve issues promptly</li> <li>Maintain detailed guest records and documentation using property management systems</li> <li>Assist in organizing guest activities, excursions, and special events</li> <li>Provide cultural orientation and local information to international guests</li> <li>Handle guest complaints with empathy and professionalism, working toward satisfactory resolutions</li> <li>Support the Guest Relations Manager with administrative tasks, scheduling, and correspondence</li> <li>Ensure compliance with company policies and hospitality standards</li> <li>Contribute to a welcoming environment that encourages guest loyalty and positive reviews</li> <li>Perform other duties as assigned to support overall guest satisfaction objectives</li> </ul> <h4>Qualifications</h4> <ul> <li>Fluent proficiency in German and French (written and verbal); English proficiency required</li> <li>Proven experience in guest relations, customer service, or hospitality industry</li> <li>Excellent interpersonal and communication skills</li> <li>Strong organizational and time management abilities</li> <li>Problem-solving mindset with the ability to handle challenging situations calmly</li> <li>Cultural awareness and sensitivity to diverse guest backgrounds</li> <li>Proficiency with guest management systems and Microsoft Office applications</li> <li>Ability to multitask and work efficiently in a fast-paced environment</li> <li>Professional demeanor with a friendly and empathetic approach</li> <li>Flexibility to work varied shifts, including weekends and holidays as required</li> <li>Preferred: Previous experience in a resort or hotel setting</li> <li>Preferred: Experience with multilingual guest services</li> </ul></p><p></p>

Teleperformance is a French multinational company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 6 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen and One kattameya. it has more than 45+ Projects operating in countries<br>Role Description<br>This is a full-time, on-site role based in Cairo, Egypt. As a Customer Support Representative, you will handle customer inquiries, provide resolutions to issues, and ensure a high level of customer satisfaction. Daily tasks include responding to customer queries via phone or email, troubleshooting technical issues, and maintaining accurate records of customer interactions. You will also collaborate with internal teams to resolve customer concerns effectively and provide an outstanding service experience.<br>Qualifications<br>Proficient in Customer Support and dedicated to ensuring Customer Satisfaction<br>Strong Interpersonal Skills for effective communication and relationship building with customers<br>Experience with Technical Support and problem-solving for troubleshooting customer issues<br>Strong Analytical Skills to evaluate and resolve customer concerns efficiently<br>Fluency in English, both written and verbal<br>Ability to work collaboratively as part of an on-site team<br>Prior experience in a customer service role is a plus<br>BENEFITS:<br>Salary up to 19k Net (including KPIs) + 195 euro quarter bonus<br>KPIs collected in Euro equivalent – maximize your earning potential<br>24/7 transportation across Cairo & Giza<br>Medical Insurance (up to EGP 400,000/year) + **Social Insurance with AXA .<br>Free Gym Access<br>Exclusive discounts at stores across Egypt<br>Clear career path after just 6 months<br>VPN line provided<br>Overnight allowance: EGP 1,000

Teleperformance is a French multinational company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 6 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen and One kattameya. it has more than 45+ Projects operating in countries<br>Role Description<br>This is a full-time, on-site role based in Cairo, Egypt. As a Customer Support Representative, you will handle customer inquiries, provide resolutions to issues, and ensure a high level of customer satisfaction. Daily tasks include responding to customer queries via phone or email, troubleshooting technical issues, and maintaining accurate records of customer interactions. You will also collaborate with internal teams to resolve customer concerns effectively and provide an outstanding service experience.<br>Qualifications<br>Proficient in Customer Support and dedicated to ensuring Customer Satisfaction<br>Strong Interpersonal Skills for effective communication and relationship building with customers<br>Experience with Technical Support and problem-solving for troubleshooting customer issues<br>Strong Analytical Skills to evaluate and resolve customer concerns efficiently<br>Fluency in English, both written and verbal<br>Ability to work collaboratively as part of an on-site team<br>Prior experience in a customer service role is a plus<br>BENEFITS:<br>Salary up to 19.5 K Net (including KPIs) + 195 euro quarter bonus<br>KPIs collected in Euro equivalent – maximize your earning potential<br>24/7 transportation across Cairo & Giza<br>Medical Insurance (up to EGP 400,000/year) + **Social Insurance with AXA .<br>Free Gym Access<br>Exclusive discounts at stores across Egypt<br>Clear career path after just 6 months<br>VPN line provided<br>Overnight allowance: EGP 1,000

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Greeting and checking in/out guests efficiently while verifying registration information and processing payments.<br> Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions.<br> Handling guest inquiries, complaints, and special requests to ensure a positive experience.<br> Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records.<br> Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities.<br> Coordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the property.<br> Following brand standards and company policies to ensure consistent service quality.<br> Manage online, phone and in-person room reservations.<br> Welcome guests, check them in, distribute room keys and explain the hotel’s amenities.<br> Take payment from customers.<br> Respond to guests’ issues and complaints in a friendly, timely manner.<br> Explain local amenities and attractions to guests.<br> Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs.</p> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in hotel management or equivalent.</li> <li>At least two years of customer service experience.</li> <li>One year of front desk experience in the hospitality industry.</li> <li>Excellent verbal communication skills.</li> <li>Availability to work shifts, including evenings, weekends and holidays.</li> <li>Ability to solve client issues in a friendly and timely fashion.</li> <li>Friendly and welcoming demeanor.</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset.</li> <li>Prior experience working with Opera or a related system.</li> <li>Fluency in English.</li> <li>Additional languages are a plus.</li> </ul> <h4>Your team and working environment</h4> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <ul> <li>Greeting and checking in/out guests efficiently while verifying registration information and processing payments</li> <li>Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions</li> <li>Handling guest inquiries, complaints, and special requests to ensure a positive experience</li> <li>Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records</li> <li>Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities</li> <li>Coordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the property</li> <li>Following brand standards and company policies to ensure consistent service quality</li> <li>Manage online, phone and in-person room reservations</li> <li>Welcome guests, check them in, distribute room keys and explain the hotel’s amenities</li> <li>Take payment from customers</li> <li>Respond to guests’ issues and complaints in a friendly, timely manner</li> <li>Explain local amenities and attractions to guests</li> <li>Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree of hotel management or equivalent</li> <li>At least two years of customer service experience</li> <li>One year of front desk experience in the hospitality industry</li> <li>Excellent verbal communication skills</li> <li>Availability to work shifts, including evenings, weekends and holidays</li> <li>Ability to solve client issues in a friendly and timely fashion</li> <li>Friendly and welcoming demeanor</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Fluency in English</li> <li>Additional languages are a plus</li> </ul> <h4>Your team and working environment</h4> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>