School agent Jobs

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address each client’s unique business needs. With global coverage and strong cultural understanding, ETISAL International applies industry best practices to help partners focus on their core business and better serve their customers. The company emphasizes transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL International values human capital and leverages advanced technologies to consistently exceed client expectations. Role Description The Upselling Customer Service Agent is responsible for handling inbound and outbound customer interactions, identifying needs, and offering suitable products or service upgrades. On a day-to-day basis, this role involves responding to customer inquiries, providing accurate information, resolving basic issues, and recommending relevant add-on services to enhance customer value. Agents are expected to follow approved scripts and guidelines, maintain detailed records of interactions, and achieve individual and team upselling and quality targets. The role also includes collaborating with supervisors to improve call handling techniques, participating in coaching sessions, and adhering to company policies and data privacy standards. This is a full-time, on-site role based in Cairo. Qualifications Strong customer service and communication skills, including clear verbal communication, active listening, and a professional phone presence. Sales and upselling capabilities, with the ability to identify opportunities, present benefits, overcome objections, and close upgrades or add-on services. Basic technical and systems proficiency, including learning call center software, CRM tools, and following structured workflows efficiently. Problem-solving and adaptability, with the ability to handle different customer profiles, manage pressure, and adjust to changing targets or processes. Attention to detail and organizational skills, including accurate data entry, documentation of calls, and time management during shifts. Previous experience in call centers, customer service, or telesales is preferred; BPO experience is a plus. High school diploma or equivalent required; higher education in business, communications, or related fields is an advantage. Fluency in spoken and written English and Arabic; additional languages are beneficial. Willingness to work on-site in Cairo, follow shift schedules, and participate in ongoing training and performance feedback.

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on delivering high value, innovative customer service solutions. The company customizes its outsourcing services to meet the unique needs of each client, helping them focus on their core business while better serving their customers. ETISAL International combines global coverage with deep cultural understanding and industry best practices to provide tailored support. The organization emphasizes quality, transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and strong operational standards. Role Description Support Agents | English Speakers at ETISAL International Group provide front-line customer support to clients and their customers through phone, email, and chat in English. In this full-time, on-site role based in Cairo, agents handle inquiries, resolve issues, and deliver accurate information in a professional and courteous manner. Daily responsibilities include logging and tracking interactions, escalating complex issues when necessary, and following established procedures and service level agreements. Support Agents are expected to maintain high levels of customer satisfaction, adhere to quality and performance metrics, and collaborate with team members and supervisors to improve processes. The role requires consistent attendance, flexibility for shift work, and adherence to company policies and standards. Qualifications Strong English language skills, including clear verbal communication and accurate written correspondence. Customer service and client support abilities, with a focus on empathy, problem-solving, and maintaining professionalism under pressure. Basic computer literacy and ability to work with CRM systems, call-center software, and common office applications. Time management and organizational skills, including attention to detail and ability to follow structured workflows and procedures. Ability to work on-site in Cairo, adapt to rotating shifts, and collaborate effectively within a diverse team environment. Previous experience in call centers, BPO, or customer support roles is an advantage. High school diploma or equivalent required; additional education in business, communication, or related fields is beneficial.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, consultative, and innovative customer service solutions that address the unique needs of each business. With strong global coverage and deep cultural understanding, ETISAL International helps partners focus on their core operations while enhancing the experience of their end customers. The company emphasizes quality, transparency, flexibility, integrity, and the use of best practices and advanced technologies. ETISAL International is committed to continuously improving its management and operational standards to exceed client expectations. Role Description This is a full-time, on-site role based in Cairo for English-speaking Client Support Agents. In this position, team members handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and provide accurate information about products and services. Client Support Agents are expected to document interactions, follow established procedures, and escalate complex cases when necessary. The role involves working closely with supervisors and colleagues to meet performance targets, maintain service quality, and contribute to a positive customer experience. Agents are also expected to adhere to company policies, maintain confidentiality, and demonstrate professionalism in every interaction. Qualifications Strong English communication skills, both spoken and written, with clear articulation and active listening abilities. Customer service skills, including problem-solving, conflict resolution, and a customer-focused mindset. Basic computer proficiency, including typing, navigating multiple systems, and using common office applications. Ability to work in a fast-paced contact center environment, manage time effectively, and meet performance targets. High level of professionalism, reliability, and adaptability to rotating shifts or varying work schedules as needed. Previous experience in customer support, call centers, or BPO environments is an advantage but not mandatory. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is a plus. Strong interpersonal skills and the ability to work collaboratively within diverse teams.

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>We are seeking a professional and friendly Front Desk Agent to join our dynamic team in Cairo, Egypt. As the first point of contact for our organization, you will play a vital role in creating a welcoming and positive environment for visitors, clients, and employees. Your enthusiasm, organizational skills, and customer-focused approach will be essential in ensuring smooth daily operations and exceptional service delivery in our fast-paced corporate setting.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Greet and welcome visitors with warmth and professionalism, directing them to appropriate departments or personnel</li> <li>Answer, screen, and manage incoming phone calls, emails, and other communications with efficiency and courtesy</li> <li>Schedule appointments and maintain calendars for executives and meeting rooms with meticulous attention to detail</li> <li>Perform administrative tasks including data entry, filing, document preparation, and record management</li> <li>Coordinate with various departments to facilitate smooth office operations and information flow</li> <li>Manage incoming and outgoing mail, packages, and deliveries with care and organization</li> <li>Maintain a clean, organized, and welcoming reception area that reflects the organization's professional standards</li> <li>Monitor visitor access and ensure security protocols are consistently followed</li> <li>Assist with basic office maintenance, supply inventory management, and restocking as needed</li> <li>Support other administrative staff and team members as required to meet organizational goals</li> <li>Handle inquiries and resolve basic issues with empathy and problem-solving skills</li> <li>Adapt to changing priorities and work flexibly in a fast-paced environment</li> <li>Maintain confidentiality and discretion when handling sensitive information and communications</li> </ul> <h4>Qualifications</h4> <ul> <li>Excellent verbal and written communication skills in both Arabic and English</li> <li>Strong multitasking abilities and time management skills</li> <li>Customer service orientation with a friendly, professional, and empathetic demeanor</li> <li>Excellent organizational skills with the ability to prioritize tasks effectively</li> <li>Ability to work in a fast-paced environment while maintaining attention to detail</li> <li>Professional appearance and strong phone etiquette</li> <li>Basic problem-solving abilities and resilience in handling challenging situations</li> <li>Adaptability and willingness to learn new skills and technologies</li> <li>Knowledge of office management systems and visitor management protocols</li> <li>Basic computer literacy and proficiency with Microsoft Office applications</li> <li>Ability to handle multiple communication channels simultaneously</li> <li>Conflict resolution skills and ability to remain calm under pressure</li> <li>Discretion and awareness of confidentiality protocols</li> <li>Previous experience as a front desk agent, receptionist, or in a customer-facing role (preferred)</li> <li>Experience in the hospitality, corporate, or customer service industry (preferred)</li> <li>Familiarity with appointment scheduling software and communication platforms (preferred)</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <ul> <li>A passionate and inspired team that creates unique experiences for all they meet</li> <li>We recognize and celebrate our team and individual success</li> </ul> <p><strong>Hotel overview:</strong><br> Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination that claims Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema, and 4 floors of underground parking.<br> The spectacular reception leads the way to 543 elegantly designed rooms, suites, restaurants, bars, and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.</p> <p><strong>Physical aspects of position (include but are not limited to):</strong></p> <ul> <li>Constant standing and walking throughout shift</li> <li>Occasional ascending or descending ladders, stairs and ramps</li> </ul> <p><strong>Visa requirements:</strong> Must be legally permitted to work in Egypt.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p> <h4>What is in it for you</h4> <ul> <li>Employee benefit card offering discounted rates at Accor worldwide</li> <li>Learning programs through our academies</li> <li>Opportunity to develop your talent and grow within your property and across the world</li> <li>Ability to make a difference through our corporate social responsibility activities, like Planet 21</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Reservations Agent<br>You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!<br>What is in it for you:<br>In 3-4 bullet points, showcase the benefits and perks of working at the property<br>Employee benefit card offering discounted rates in Accor worldwide<br>Learning programs through our Academies<br>Opportunity to develop your talent and grow within your property and across the world!<br>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21<br>What you will be doing:<br>Consistently offer exceptional, friendly and engaging service<br>Ensure the best selection for the guest and ensure revenue is maximized through up-selling<br>Recommend property facilities and assist guests with information and special requests<br>Book room reservation requests, enter rooming lists, and update accurate information in the system</p><br><br>Qualifications<br><br><p>Your experience and skills include:</p><br><p>**Required Qualifications:**</p><br><ul><li>Guest-focused personality with a genuine passion for delivering exceptional service</li><li>Proven customer service experience, preferably in a hospitality or reservation environment</li><li>Strong verbal and written communication skills in English</li><li>Proficiency with computer systems and reservation software (training provided)</li><li>Ability to multitask and manage multiple reservation requests simultaneously</li><li>Excellent organizational and time management skills</li><li>Attention to detail with accuracy in data entry and information management</li></ul><p>**Preferred Qualifications:**</p><br><ul><li>Experience with hotel reservation systems or property management systems (PMS)</li><li>Multilingual abilities (additional languages a plus)</li><li>Sales or upselling experience in a customer-facing role</li><li>Demonstrated problem-solving skills and ability to handle guest requests creatively</li><li>Flexibility to work varied shifts, including evenings and weekends</li><li>High school diploma or equivalent</li><li>Experience in the hospitality industry</li></ul><br>Additional Information<br><br><p>experience is an asset<br>Prior experience working with Opera or a related system<br>Strong interpersonal and problem solving abilities<br>Fluency in English, additional languages are a plus</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.<br><br>About the Role<p>At Four Seasons Sharm El Sheikh Resort, we are looking for a detail-oriented and organized Receiving Agent to join our Purchasing team. The Receiving Agent plays a critical role in ensuring that all goods delivered to the hotel are accurately received, inspected, documented, and distributed, supporting seamless hotel operations and maintaining Four Seasons quality standards.</p><br><br>What You Will Do<ul><li>Receive, inspect, and verify all incoming deliveries against purchase orders and delivery documentation.</li><li>Ensure all products meet hotel quality standards, specifications, and hygiene requirements.</li><li>Record and process receiving transactions accurately within the hotel's inventory and procurement systems.</li><li>Coordinate with Purchasing, Finance, Culinary, Housekeeping, and other departments regarding received goods.</li><li>Identify and report discrepancies, shortages, damages, or quality concerns to the Purchasing Manager and relevant suppliers.</li><li>Maintain accurate receiving logs, records, and supporting documentation for audit purposes.</li><li>Ensure proper handling, storage, and distribution of goods following hotel policies and health and safety regulations.</li><li>Assist with inventory counts and stock verification activities as required.</li><li>Maintain a clean, organized, and secure receiving area at all times.</li><li>Support continuous improvement initiatives within the Purchasing and Receiving function.</li></ul>What You Bring<ul><li>High school diploma or equivalent; additional education in Business, Supply Chain, Hospitality, or a related field is preferred.</li><li>Minimum 1-2 years of experience in receiving, purchasing, inventory control, or a related hospitality role.</li><li>Strong attention to detail with excellent organizational and record-keeping skills.</li><li>Basic computer proficiency and experience with inventory or procurement systems preferred.</li><li>Ability to work independently, manage multiple priorities, and communicate effectively with internal and external stakeholders.</li></ul>What We Offer<ul><li>Competitive salary, wages, and a comprehensive benefits package.</li><li>Excellent Training and Development opportunities.</li><li>Employee Discount for stays at any Four Seasons worldwide.</li><li>Complimentary Dry Cleaning for Employee Uniforms.</li><li>Complimentary Employee Meals.</li></ul>Schedule &amp; Hours<ul><li>Full-time position.</li></ul><br><br><br><br><br><br> </div>

Location: Gouna <br>General Responsibilities:The Reservations Agent is central to the hotel’s revenue generation and guest acquisition efforts. The core essence of this role is to attend to all reservation requests according to hotel standards, skillfully converting inquiries into actual room reservations to increase hotel revenues and enhance guest loyalty. The agent is responsible for providing a distinctive service that promotes the hotel’s image and brand recognition.<br>Duties: A. Sales, Service, and Guest Relations • Revenue Generation: Apply superior sales and communication skills to convert room inquiries into confirmed bookings, proactively enhancing the hotel's revenue. • Relationship Management: Maintain a good commercial relationship with all bookers, including guests, companies, and travel agencies. • Guest Recognition: Proactively recognize VIP guests and apply applicable policies to ensure personalized service. • Client Identification: Recognize potential high-value clients and swiftly transmit this information to the Sales Department for follow-up.• Complaint Handling: Manage any guest complaint professionally by owning the issue, resolving it to the guest's satisfaction, and ensuring accurate recording and reporting of all comments.• Service Standards: Implement LQA standards during reservation inquiries and provide friendly, courteous, and professional service at all times. B. Administrative and System Management • Product Knowledge: Maintain a perfect knowledge of all room types and the entire rate structure, as well as the hotel and its products and services.• Data Accuracy: Ensure the accuracy of all booking information entered into the Property Management System (PMS) and meticulously maintain an accurate Guest History database.• System Maintenance: Properly use and maintain the reservation communication system (telephone, fax, and email) and follow established telephone etiquette standards.• Channel Monitoring: Routinely check availability and room rates on the hotel website and all other booking systems/channels (OTAs, GDS, etc.).• Reporting: Prepare and provide updated reports and statistics to the Management and other relevant departments as required.• Shift Duties: Diligently follow daily task checklists, fulfill administrative tasks, read and update logbooks, and share daily activity highlights with the supervisor.<br>C. Compliance and Professional Conduct • Confidentiality: Strictly respect the privacy of the guests and the confidentiality of all information.• Commercial Awareness: Maintain knowledge of local competitors and gather information about their activities and sales.• Compliance: Comply with local legislation and ensure adherence to all hotel rules, regulations, and policies relating to Fire, Hygiene, Health, and Safety.• Punctuality & Appearance: Report for duty punctually, wearing the correct uniform and name tag, and maintain a high standard of personal appearance and hygiene.• Flexibility: Be flexible and prepared to extend job duties or be redeployed to alternative departments/areas to meet critical business demands.<br>Job Specifications • Education: - High School Diploma or equivalent.<br>• Experience: - Minimum of 1 year of experience in Reservations within a luxury or high-end hotel environment.-Experience using hotel reservation systems and Property Management Systems (PMS).- Knowledge of hospitality industry standards and reservation processes.<br>• Skills: - Proficient in Microsoft Office applications. Familiarity with reservation systems, OTAs, and GDS platforms.- Strong reporting and administrative skills.- Full working professional proficiency in English; additional languages are a significant asset.- Communication & Interpersonal: Excellent interpersonal and communication skills essential for sales conversion and guest interaction.- Customer Service: Highly service-oriented, flexible, resourceful, and self-motivated.- Administration: Excellent analytical and administration skills for managing complex booking data.- Problem Solving: Ability to diagnose problems quickly and accurately and recommend and execute required solutions.- Strategic Capacity: Ability to coordinate, prioritize, and oversee multiple tasks and to plan and assess problems effectively.- Negotiation: Proven ability to negotiate effectively in a sales environment.

Key Responsibilities Location: TP plaza Handle inbound customer calls while consistently meeting departmental performance standards and KPIs. Provide accurate information and professional guidance to customers, ensuring a high-quality customer experience. Follow company policies and procedures while applying critical thinking and problem-solving skills to address customer needs effectively. Resolve customer inquiries at the first point of contact whenever possible, escalating cases only when all available resolution options have been exhausted. Maintain clear, accurate, and concise documentation of all customer interactions. Achieve schedule adherence and productivity targets as defined by the client. Conduct outbound follow-up calls to customers when required to resolve outstanding issues or provide updates. Efficiently navigate and utilize multiple applications and systems while handling customer interactions. Education & Qualifications Bachelor's degree or equivalent. High school graduates and university dropouts (with at least one year since leaving university) are also eligible to apply. Experience Previous experience working in a travel agency or using a Global Distribution System (GDS) is mandatory. Prior experience in customer service is an advantage. Technical Skills English proficiency at B1+ level or higher. Proficient computer skills. Ability to effectively use internet-based applications. Minimum typing speed of 30 words per minute (WPM). Core Competencies Excellent verbal and written communication skills. Strong customer service and problem-solving abilities. Ability to resolve customer issues efficiently and within a timely manner. Adaptability and flexibility to work varying shifts and operational requirements.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in customized, consultative outsourcing solutions designed to meet the unique needs of each client and their customers. With a strong focus on customer-centric services, ETISAL International leverages global coverage, cultural understanding, and industry best practices. The company is committed to transparency, flexibility, integrity, and delivering high-quality, innovative services that enhance client value. ETISAL International also emphasizes the importance of human capital, advanced technologies, and continuously improving management and operational standards.<br>Role Description The Outbound Customer Service Agent / Dubai Account is a full-time, on-site role based in Cairo, Egypt. The agent will make outbound calls to customers on behalf of the Dubai account, handle inquiries, provide information, and promote services in line with client requirements and company guidelines. Daily tasks include resolving customer issues, updating account information, documenting interactions accurately, and ensuring high levels of customer satisfaction. The role involves following scripts and procedures where necessary, meeting performance targets, and collaborating with team members and supervisors to improve service quality. The agent will represent ETISAL International professionally, maintain confidentiality, and adhere to company policies and standards.<br>Qualifications<br> Strong customer-focused skills, including Customer Service and Customer Satisfaction, with experience handling Customer Service Representatives’ workflows or similar environments. Effective Communication abilities, both verbal and written, with the capacity to handle outbound calls confidently and professionally. Experience or aptitude in Account Management, including maintaining accurate customer records and supporting client-specific requirements. Fluency in Arabic and good command of English; previous BPO or call center experience is an advantage. Ability to work on-site in Cairo, Egypt, on a full-time basis, meeting defined performance and quality targets. Good problem-solving skills, attention to detail, and the ability to work under pressure in a fast-paced environment. High school diploma or equivalent; post-secondary education in business, communications

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Company Description At Alorica, we are dedicated to building lifelong customer relationships by delivering extraordinary customer experiences. As a full-service customer experience (CX) partner, we blend proven performance, expert strategies, and innovative technology to drive measurable results. With a team of 100,000 professionals across 17 countries, we support over 250 brands in 75+ languages. Our commitment to integrity, creativity, and client connection allows us to consistently set new standards in the CX industry. If you're ready to join a passionate and collaborative team, explore our opportunities at alorica.com/careers.<br><br>Role Description:This is a full-time, on-site role as a Customer Support Specialist located in Qesm El Sheikh Zaid. The primary responsibilities include providing exceptional customer support by addressing inquiries, resolving technical issues, and ensuring customer satisfaction. Additional daily tasks involve analyzing customer concerns, providing accurate information, and maintaining a high level of professionalism and empathy during every interaction. The successful candidate will act as a key point of contact for customers, contributing to a positive customer experience.<br><br>Qualifications:Proven skills in Customer Support and a strong commitment to Customer Satisfaction Exceptional Interpersonal Skills and the ability to handle customer inquiries with sensitivity and professionalism Technical Support experience and the ability to troubleshoot and resolve technical issues Strong Analytical Skills to assess customer needs and provide effective solutions Ability to work in a fast-paced, dynamic environment Fluency in multiple languages is a plus High school diploma or equivalent; a college degree is advantageous<br><br>Also you can share your CV via Whats App: 01551362011

Company Description At Alorica, we are dedicated to building lifelong customer relationships by delivering extraordinary customer experiences. As a full-service customer experience (CX) partner, we blend proven performance, expert strategies, and innovative technology to drive measurable results. With a team of 100,000 professionals across 17 countries, we support over 250 brands in 75+ languages. Our commitment to integrity, creativity, and client connection allows us to consistently set new standards in the CX industry. If you're ready to join a passionate and collaborative team, explore our opportunities at alorica.com/careers.<br><br>Role Description:This is a full-time, on-site role as a Customer Support Specialist located in Qesm El Sheikh Zaid. The primary responsibilities include providing exceptional customer support by addressing inquiries, resolving technical issues, and ensuring customer satisfaction. Additional daily tasks involve analyzing customer concerns, providing accurate information, and maintaining a high level of professionalism and empathy during every interaction. The successful candidate will act as a key point of contact for customers, contributing to a positive customer experience.<br><br>Qualifications:Proven skills in Customer Support and a strong commitment to Customer Satisfaction Exceptional Interpersonal Skills and the ability to handle customer inquiries with sensitivity and professionalism Technical Support experience and the ability to troubleshoot and resolve technical issues Strong Analytical Skills to assess customer needs and provide effective solutions Ability to work in a fast-paced, dynamic environment Fluency in multiple languages is a plus High school diploma or equivalent; a college degree is advantageous<br><br>Also you can share your CV via Whats App: 01551362011

Company Description At Alorica, we are dedicated to building lifelong customer relationships by delivering extraordinary customer experiences. As a full-service customer experience (CX) partner, we blend proven performance, expert strategies, and innovative technology to drive measurable results. With a team of 100,000 professionals across 17 countries, we support over 250 brands in 75+ languages. Our commitment to integrity, creativity, and client connection allows us to consistently set new standards in the CX industry. If you're ready to join a passionate and collaborative team, explore our opportunities at alorica.com/careers.<br><br>Role Description:This is a full-time, on-site role as a Customer Support Specialist located in Qesm El Sheikh Zaid. The primary responsibilities include providing exceptional customer support by addressing inquiries, resolving technical issues, and ensuring customer satisfaction. Additional daily tasks involve analyzing customer concerns, providing accurate information, and maintaining a high level of professionalism and empathy during every interaction. The successful candidate will act as a key point of contact for customers, contributing to a positive customer experience.<br><br>Qualifications:Proven skills in Customer Support and a strong commitment to Customer Satisfaction Exceptional Interpersonal Skills and the ability to handle customer inquiries with sensitivity and professionalism Technical Support experience and the ability to troubleshoot and resolve technical issues Strong Analytical Skills to assess customer needs and provide effective solutions Ability to work in a fast-paced, dynamic environment Fluency in multiple languages is a plus High school diploma or equivalent; a college degree is advantageous<br><br>Also you can share your CV via Whats App: 01551362011

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, consultative, and innovative outsourcing solutions that align with each client’s unique business needs. With strong global coverage and deep cultural understanding, ETISAL International emphasizes best practices and advanced technologies to help partners enhance service quality and focus on their core business. The company is committed to transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International values human capital and seeks team members who contribute to first-class service and continuous operational improvement. Role Description This is a full-time, on-site role based in Cairo for Upselling Customer Support Agents. In this role, team members handle inbound and outbound customer interactions, respond to inquiries, and provide clear, accurate information about products and services. Agents identify customer needs, recommend relevant upgrades or additional services, and guide customers through the upselling process in a consultative and ethical manner. Daily tasks include managing customer accounts, documenting interactions in CRM systems, following up on leads, and meeting individual and team performance targets. The position also involves collaborating with supervisors and colleagues, adhering to company policies and quality standards, and participating in ongoing training to stay updated on offerings and customer service best practices. Qualifications Strong customer service skills, including active listening, empathy, and problem-solving. Effective communication skills, both spoken and written, with the ability to explain offers clearly and persuasively. Sales and upselling abilities, including basic negotiation, objection handling, and closing techniques. Comfort with technology, such as CRM or contact center systems, and basic computer literacy. Ability to work in a fast-paced environment, manage time efficiently, and adapt to changing priorities. Team-oriented mindset, reliability, and a professional attitude when dealing with customers and colleagues. Previous experience in customer support, call centers, or sales is an advantage. High school diploma or equivalent; further education in business, communications, or related fields is beneficial. Availability to work full-time on-site in Cairo, including shift-based schedules if required.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions, report any problems that take time to solve to his/her direct manager and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day and report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programmes and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>At least a vocational high school certificate or a related field or equivalent experience.</li><li>Proven experience in the same role within the hotel industry.</li><li>Knowledge of hotel operations, service standards, and guest expectations.</li><li>Effective communication and interpersonal abilities.</li><li>Detail-oriented and capable of managing multiple tasks and priorities.</li><li>Flexibility to adapt to a dynamic and fast-paced environment.</li><li>Fluency in verbal and written English is essential.</li><li>Additional Russian language is a must, Arabic will be an advantage.</li></ul><p></p></section>

Company Description Egy Property is a real estate platform dedicated to providing a safe and trusted community for individuals looking to buy, sell, or rent properties. The company focuses on making real estate transactions simple and accessible, offering users clear options and guidance throughout the process. With a strong emphasis on reliability and transparency, Egy Property aims to be the preferred choice for property seekers and owners. The team is committed to delivering quality service, building long-term relationships, and supporting customers at every stage of their real estate journey. Role Description The Sales Broker – Real Estate will be responsible for managing property listings, conducting client consultations, and guiding clients through the buying, selling, and renting process. Day-to-day tasks include identifying potential clients, presenting property options, arranging and attending property viewings, and negotiating offers to close deals. The role also involves maintaining accurate records of leads and transactions, preparing sales documents, and collaborating with internal teams to ensure a smooth experience for all parties. This is a full-time, on-site role based in New Cairo, requiring regular interaction with clients, property owners, and local market stakeholders. Qualifications Strong sales and negotiation skills, with the ability to close deals effectively and ethically. Customer service and communication skills, including active listening and clear, professional speaking and writing. Knowledge of the local real estate market in New Cairo and familiarity with property valuation and rental/sale trends. Organizational and time management skills to handle multiple clients, listings, and deadlines. Comfort with using digital tools and platforms for listings, CRM systems, and online communication. Ability to work on-site, build relationships, and represent the company in a professional manner. Previous experience in real estate sales or brokerage is preferred but not mandatory. High school diploma required; a bachelor’s degree in business, marketing, or a related field is a plus.

Company Description Teleperformance is a French multinational company and a global leader in customer experience management, operating in more than 80 countries. In Egypt, Teleperformance has been a pioneer in the contact center industry since 2007, with seven sites across New Cairo, Mohandessin, Kattameya, Alexandria, and Tanta. The company manages over 45 projects serving clients in Canada, the US, the UK, the Middle East, and Egypt in more than 25 languages. These projects support multiple industries, including travel and tourism, consumer electronics, telecommunications, and other sectors, offering diverse career paths for customer service professionals. Team members benefit from working in an international environment focused on service quality and professional development.<br>Role Description This is a full-time, on-site Customer Service Agent (Billing Account) role based in Cairo, Egypt. The agent will handle incoming customer inquiries related to billing, accounts, payments, and service plans, ensuring accurate information and timely resolution. Daily tasks include responding to phone calls or digital inquiries, clarifying billing issues, updating account information, and documenting interactions in the system. The role involves maintaining high levels of customer satisfaction by following company procedures, adhering to quality standards, and escalating complex issues when necessary. Fluency in English is essential for communicating with international customers and collaborating with internal teams.<br>Qualifications<br> <br>Strong customer-focused skills, including Customer Service and Customer Satisfaction, with the ability to manage inquiries professionally and courteously. Experience as Customer Service Representatives or in similar frontline roles, handling billing or account-related questions. Excellent Communication skills in English (spoken and written), with clear, confident, and empathetic interaction styles. Account Management capabilities, including updating customer profiles, tracking billing issues, and ensuring accurate records. Ability to work on-site in Cairo, Egypt, in rotating shifts, including evenings, weekends, and holidays as required. Basic computer literacy and proficiency in CRM or contact center tools; ability to learn new systems quickly. Strong problem-solving, attention to detail, and time management skills in a high-volume environment. Previous experience in a contact center, billing support, or telecommunications environment is an advantage. High school diploma or equivalent; post-secondary education in business, communications, or related fields is a plus.

Company Description TP Cairo EG is part of a global customer experience and business services provider that supports clients across a wide range of industries. The Cairo site focuses on delivering high-quality customer support through digital channels, including chat and email, for international brands. Team members work in a structured, professional environment with clear performance standards and training programs. The company encourages career development, skill building, and internal mobility. Employees are supported by team leaders and operational managers who help ensure service excellence and a positive workplace experience. Role Description This is a full-time, on-site Customer Service Chat role based in New Cairo. The role involves handling customer inquiries and issues through online chat in English, providing accurate information, troubleshooting common problems, and ensuring timely resolution. Team members will follow defined procedures, use internal systems and tools to document interactions, and escalate complex cases when required. The role includes adhering to quality and performance metrics, meeting response time targets, and maintaining a professional tone in all written communication. The position also requires collaboration with colleagues and supervisors, participation in ongoing training, and flexibility to work in rotating shifts as needed. Qualifications Strong English communication skills at B2 level or higher, with clear written expression and good reading comprehension. Customer service mindset, including patience, empathy, problem-solving ability, and a focus on customer satisfaction. Basic computer literacy and ability to learn new software tools, chat platforms, and ticketing systems quickly. Attention to detail and accuracy when typing, documenting cases, and following guidelines and scripts. Ability to work on-site in New Cairo, manage time effectively, and perform consistently in a fast-paced environment. Willingness to work in rotating shifts, including evenings, weekends, and holidays, as required by business needs. Previous experience in customer support, call centers, or chat-based service is an advantage but not mandatory. High school diploma or equivalent; post-secondary education is a plus.

Join Our Inspiring Team! At the Child Integrated Psychology Programs Organization (CIPPO), We are dedicated to supporting families and fostering growth for neurodivergent children, as well as neurotypical children with learning difficulties and behavioral challenges. We offer various lifestyle intervention plans and evidence-based practices. We’re currently looking for passionate individuals to join us as we expand, touching more young lives! Why CIPPO? • Career Growth: Gain tailored support in special education and child development. Excelling practitioners can advance to roles like Educational Inclusion Practitioners (EIP) or Agile Psychology Practitioners. • Supportive Environment: Enjoy a community-focused workplace with regular team outings. • Ongoing Learning: Access monthly training and discounted courses through the Institute of Child and Adolescent Psychology (ICAP). School Integration Teacher (German/French Speaker): As a full-time School Integration Teacher, you will commit to one neurodivergent child for a full academic year, working with them one-on-one and accompanying them to their mainstream school daily. Your goal is to help them integrate into the classroom and develop social and emotional skills. Key Responsibilities:Work together with parents, school teams, and therapists as your stakeholders, maintaining professionalism as a CIPPO team member. Support the child's academic and psychosocial needs according to the planning shared with the CIPPO support team and other stakeholders. Adapt instructional materials to meet the child’s needs. Provide daily progress updates to parents.<br> Qualifications:Fluency in either French or German. Passionate and empathetic with strong communication skills. Creative problem-solving abilities. Minimum of 1 year in educational or psychological settings. Relevant qualifications in psychology or education are a plus. Must reside in Cairo, Egypt.<br> Together, let’s change the world, one child at a time! If this resonates with you, we’d love to hear from you!