School agent Jobs

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address each client’s unique business needs. With global coverage and strong cultural understanding, ETISAL International applies industry best practices to help partners focus on their core business and better serve their customers. The company emphasizes transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL International values human capital and leverages advanced technologies to consistently exceed client expectations. Role Description The Upselling Customer Service Agent is responsible for handling inbound and outbound customer interactions, identifying needs, and offering suitable products or service upgrades. On a day-to-day basis, this role involves responding to customer inquiries, providing accurate information, resolving basic issues, and recommending relevant add-on services to enhance customer value. Agents are expected to follow approved scripts and guidelines, maintain detailed records of interactions, and achieve individual and team upselling and quality targets. The role also includes collaborating with supervisors to improve call handling techniques, participating in coaching sessions, and adhering to company policies and data privacy standards. This is a full-time, on-site role based in Cairo. Qualifications Strong customer service and communication skills, including clear verbal communication, active listening, and a professional phone presence. Sales and upselling capabilities, with the ability to identify opportunities, present benefits, overcome objections, and close upgrades or add-on services. Basic technical and systems proficiency, including learning call center software, CRM tools, and following structured workflows efficiently. Problem-solving and adaptability, with the ability to handle different customer profiles, manage pressure, and adjust to changing targets or processes. Attention to detail and organizational skills, including accurate data entry, documentation of calls, and time management during shifts. Previous experience in call centers, customer service, or telesales is preferred; BPO experience is a plus. High school diploma or equivalent required; higher education in business, communications, or related fields is an advantage. Fluency in spoken and written English and Arabic; additional languages are beneficial. Willingness to work on-site in Cairo, follow shift schedules, and participate in ongoing training and performance feedback.

Company Description<br> Innovative Work Solutions is a trusted leader in professional outsourcing services, delivering exceptional customer experiences across various industries. With a commitment to innovation, we leverage advanced technology and a client-focused approach to support businesses in achieving their goals. Our dedicated team excels in providing seamless and flexible call center solutions that create lasting value. At Innovative Work Solutions, we prioritize professionalism and success for clients worldwide through every interaction.<br> Role Description<br> This is a full-time hybrid role for Spanish Customer Service Agents, based in Qesm El Maadi with the flexibility to work remotely on scheduled days. Key responsibilities include assisting customers with inquiries, resolving issues, ensuring customer satisfaction, and delivering an exceptional customer experience. Agents will handle customer communication, provide accurate information, and maintain high standards of service quality to foster loyalty and trust.<br> Qualifications<br> Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction Proficiency in managing Customer Experience and resolving client concerns effectively Fluent proficiency in Spanish, with excellent verbal and written communication skills Ability to multitask, problem-solve, and maintain composure in high-pressure situations Strong organizational abilities and attention to detail Prior experience in a call center or customer service environment is a plus Flexibility to work in a hybrid role with occasional in-office presence in Qesm El Maadi High school diploma or equivalent required; additional training or certifications in customer service are an advantage

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>We are seeking an enthusiastic and customer-focused Guest Relations Agent to join our team in Cairo, Egypt. As a Guest Relations Agent, you will be the primary point of contact for our guests, ensuring their stay is comfortable, enjoyable, and memorable. Your role will be crucial in maintaining our high standards of customer service and contributing to overall guest satisfaction.</p><br><ul><li>Greet and welcome guests upon arrival, assisting with check-in procedures in coordination with the Front Office Department</li><li>Handle guest inquiries, requests, and complaints promptly and efficiently, focusing on guest satisfaction</li><li>Conduct daily "Guest Contacts" to identify and address any issues or concerns</li><li>Coordinate special requests and arrangements for guests, such as birthday celebrations, restaurant reservations, or transportation services</li><li>Manage VIP procedures, including greeting and bidding farewell to VIP guests</li><li>Prepare and distribute guest information materials about hotel activities and services</li><li>Handle reservations for hotel restaurants and other amenities</li><li>Monitor overall guest satisfaction and report observations to management</li><li>Assist with lost and found procedures, ensuring proper documentation and return of items</li><li>Provide guidance and support for guests experiencing health issues or emergencies</li><li>Collaborate with all departments to ensure seamless guest experiences</li><li>Participate in training programs and departmental meetings to stay updated on hotel policies and procedures</li><li>Maintain a professional and well-groomed appearance at all times</li></ul><br>Qualifications<br><br><ul><li>High school diploma or equivalent required; higher education in hospitality or related field preferred</li><li>Fluency in English; proficiency in Arabic, German, French, or Russian is highly advantageous</li><li>Excellent communication and interpersonal skills with a friendly and professional demeanor</li><li>Strong problem-solving abilities and attention to detail</li><li>Proficiency in MS Office applications and familiarity with hotel management software (e.g., Fidelio, Opera)</li><li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously</li><li>Flexibility to work various shifts, including weekends and holidays</li><li>Demonstrated customer service orientation with a passion for exceeding guest expectations</li><li>Ability to remain calm and composed in high-pressure situations</li><li>Knowledge of local attractions, culture, and customs in Cairo and surrounding areas</li><li>Adaptability to changing priorities and guest needs</li><li>Team player with the ability to work collaboratively across departments</li></ul> </div>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>We are seeking a professional and friendly Front Desk Agent to join our dynamic team in Cairo, Egypt. As the first point of contact for our organization, you will play a vital role in creating a welcoming and positive environment for visitors, clients, and employees. Your enthusiasm, organizational skills, and customer-focused approach will be essential in ensuring smooth daily operations and exceptional service delivery in our fast-paced corporate setting.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Greet and welcome visitors with warmth and professionalism, directing them to appropriate departments or personnel</li> <li>Answer, screen, and manage incoming phone calls, emails, and other communications with efficiency and courtesy</li> <li>Schedule appointments and maintain calendars for executives and meeting rooms with meticulous attention to detail</li> <li>Perform administrative tasks including data entry, filing, document preparation, and record management</li> <li>Coordinate with various departments to facilitate smooth office operations and information flow</li> <li>Manage incoming and outgoing mail, packages, and deliveries with care and organization</li> <li>Maintain a clean, organized, and welcoming reception area that reflects the organization's professional standards</li> <li>Monitor visitor access and ensure security protocols are consistently followed</li> <li>Assist with basic office maintenance, supply inventory management, and restocking as needed</li> <li>Support other administrative staff and team members as required to meet organizational goals</li> <li>Handle inquiries and resolve basic issues with empathy and problem-solving skills</li> <li>Adapt to changing priorities and work flexibly in a fast-paced environment</li> <li>Maintain confidentiality and discretion when handling sensitive information and communications</li> </ul> <h4>Qualifications</h4> <ul> <li>Excellent verbal and written communication skills in both Arabic and English</li> <li>Strong multitasking abilities and time management skills</li> <li>Customer service orientation with a friendly, professional, and empathetic demeanor</li> <li>Excellent organizational skills with the ability to prioritize tasks effectively</li> <li>Ability to work in a fast-paced environment while maintaining attention to detail</li> <li>Professional appearance and strong phone etiquette</li> <li>Basic problem-solving abilities and resilience in handling challenging situations</li> <li>Adaptability and willingness to learn new skills and technologies</li> <li>Knowledge of office management systems and visitor management protocols</li> <li>Basic computer literacy and proficiency with Microsoft Office applications</li> <li>Ability to handle multiple communication channels simultaneously</li> <li>Conflict resolution skills and ability to remain calm under pressure</li> <li>Discretion and awareness of confidentiality protocols</li> <li>Previous experience as a front desk agent, receptionist, or in a customer-facing role (preferred)</li> <li>Experience in the hospitality, corporate, or customer service industry (preferred)</li> <li>Familiarity with appointment scheduling software and communication platforms (preferred)</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <ul> <li>A passionate and inspired team that creates unique experiences for all they meet</li> <li>We recognize and celebrate our team and individual success</li> </ul> <p><strong>Hotel overview:</strong><br> Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination that claims Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema, and 4 floors of underground parking.<br> The spectacular reception leads the way to 543 elegantly designed rooms, suites, restaurants, bars, and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.</p> <p><strong>Physical aspects of position (include but are not limited to):</strong></p> <ul> <li>Constant standing and walking throughout shift</li> <li>Occasional ascending or descending ladders, stairs and ramps</li> </ul> <p><strong>Visa requirements:</strong> Must be legally permitted to work in Egypt.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p> <h4>What is in it for you</h4> <ul> <li>Employee benefit card offering discounted rates at Accor worldwide</li> <li>Learning programs through our academies</li> <li>Opportunity to develop your talent and grow within your property and across the world</li> <li>Ability to make a difference through our corporate social responsibility activities, like Planet 21</li> </ul></p><p></p>

Key Responsibilities Location: TP plaza Handle inbound customer calls while consistently meeting departmental performance standards and KPIs. Provide accurate information and professional guidance to customers, ensuring a high-quality customer experience. Follow company policies and procedures while applying critical thinking and problem-solving skills to address customer needs effectively. Resolve customer inquiries at the first point of contact whenever possible, escalating cases only when all available resolution options have been exhausted. Maintain clear, accurate, and concise documentation of all customer interactions. Achieve schedule adherence and productivity targets as defined by the client. Conduct outbound follow-up calls to customers when required to resolve outstanding issues or provide updates. Efficiently navigate and utilize multiple applications and systems while handling customer interactions. Education & Qualifications Bachelor's degree or equivalent. High school graduates and university dropouts (with at least one year since leaving university) are also eligible to apply. Experience Previous experience working in a travel agency or using a Global Distribution System (GDS) is mandatory. Prior experience in customer service is an advantage. Technical Skills English proficiency at B1+ level or higher. Proficient computer skills. Ability to effectively use internet-based applications. Minimum typing speed of 30 words per minute (WPM). Core Competencies Excellent verbal and written communication skills. Strong customer service and problem-solving abilities. Ability to resolve customer issues efficiently and within a timely manner. Adaptability and flexibility to work varying shifts and operational requirements.

Company Description At Alorica, we are dedicated to building lifelong customer relationships by delivering extraordinary customer experiences. As a full-service customer experience (CX) partner, we blend proven performance, expert strategies, and innovative technology to drive measurable results. With a team of 100,000 professionals across 17 countries, we support over 250 brands in 75+ languages. Our commitment to integrity, creativity, and client connection allows us to consistently set new standards in the CX industry. If you're ready to join a passionate and collaborative team, explore our opportunities at alorica.com/careers.<br><br>Role Description:This is a full-time, on-site role as a Customer Support Specialist located in Qesm El Sheikh Zaid. The primary responsibilities include providing exceptional customer support by addressing inquiries, resolving technical issues, and ensuring customer satisfaction. Additional daily tasks involve analyzing customer concerns, providing accurate information, and maintaining a high level of professionalism and empathy during every interaction. The successful candidate will act as a key point of contact for customers, contributing to a positive customer experience.<br><br>Qualifications:Proven skills in Customer Support and a strong commitment to Customer Satisfaction Exceptional Interpersonal Skills and the ability to handle customer inquiries with sensitivity and professionalism Technical Support experience and the ability to troubleshoot and resolve technical issues Strong Analytical Skills to assess customer needs and provide effective solutions Ability to work in a fast-paced, dynamic environment Fluency in multiple languages is a plus High school diploma or equivalent; a college degree is advantageous<br><br>Also you can share your CV via Whats App: 01551362011

Company Description At Alorica, we are dedicated to building lifelong customer relationships by delivering extraordinary customer experiences. As a full-service customer experience (CX) partner, we blend proven performance, expert strategies, and innovative technology to drive measurable results. With a team of 100,000 professionals across 17 countries, we support over 250 brands in 75+ languages. Our commitment to integrity, creativity, and client connection allows us to consistently set new standards in the CX industry. If you're ready to join a passionate and collaborative team, explore our opportunities at alorica.com/careers.<br><br>Role Description:This is a full-time, on-site role as a Customer Support Specialist located in Qesm El Sheikh Zaid. The primary responsibilities include providing exceptional customer support by addressing inquiries, resolving technical issues, and ensuring customer satisfaction. Additional daily tasks involve analyzing customer concerns, providing accurate information, and maintaining a high level of professionalism and empathy during every interaction. The successful candidate will act as a key point of contact for customers, contributing to a positive customer experience.<br><br>Qualifications:Proven skills in Customer Support and a strong commitment to Customer Satisfaction Exceptional Interpersonal Skills and the ability to handle customer inquiries with sensitivity and professionalism Technical Support experience and the ability to troubleshoot and resolve technical issues Strong Analytical Skills to assess customer needs and provide effective solutions Ability to work in a fast-paced, dynamic environment Fluency in multiple languages is a plus High school diploma or equivalent; a college degree is advantageous<br><br>Also you can share your CV via Whats App: 01551362011

Company Description At Alorica, we are dedicated to building lifelong customer relationships by delivering extraordinary customer experiences. As a full-service customer experience (CX) partner, we blend proven performance, expert strategies, and innovative technology to drive measurable results. With a team of 100,000 professionals across 17 countries, we support over 250 brands in 75+ languages. Our commitment to integrity, creativity, and client connection allows us to consistently set new standards in the CX industry. If you're ready to join a passionate and collaborative team, explore our opportunities at alorica.com/careers.<br><br>Role Description:This is a full-time, on-site role as a Customer Support Specialist located in Qesm El Sheikh Zaid. The primary responsibilities include providing exceptional customer support by addressing inquiries, resolving technical issues, and ensuring customer satisfaction. Additional daily tasks involve analyzing customer concerns, providing accurate information, and maintaining a high level of professionalism and empathy during every interaction. The successful candidate will act as a key point of contact for customers, contributing to a positive customer experience.<br><br>Qualifications:Proven skills in Customer Support and a strong commitment to Customer Satisfaction Exceptional Interpersonal Skills and the ability to handle customer inquiries with sensitivity and professionalism Technical Support experience and the ability to troubleshoot and resolve technical issues Strong Analytical Skills to assess customer needs and provide effective solutions Ability to work in a fast-paced, dynamic environment Fluency in multiple languages is a plus High school diploma or equivalent; a college degree is advantageous<br><br>Also you can share your CV via Whats App: 01551362011

Company Description At Alorica, we are dedicated to building lifelong customer relationships by delivering extraordinary customer experiences. As a full-service customer experience (CX) partner, we blend proven performance, expert strategies, and innovative technology to drive measurable results. With a team of 100,000 professionals across 17 countries, we support over 250 brands in 75+ languages. Our commitment to integrity, creativity, and client connection allows us to consistently set new standards in the CX industry. If you're ready to join a passionate and collaborative team, explore our opportunities at alorica.com/careers.<br><br>Role Description:This is a full-time, on-site role as a Customer Support Specialist located in Qesm El Sheikh Zaid. The primary responsibilities include providing exceptional customer support by addressing inquiries, resolving technical issues, and ensuring customer satisfaction. Additional daily tasks involve analyzing customer concerns, providing accurate information, and maintaining a high level of professionalism and empathy during every interaction. The successful candidate will act as a key point of contact for customers, contributing to a positive customer experience.<br><br>Qualifications:Proven skills in Customer Support and a strong commitment to Customer Satisfaction Exceptional Interpersonal Skills and the ability to handle customer inquiries with sensitivity and professionalism Technical Support experience and the ability to troubleshoot and resolve technical issues Strong Analytical Skills to assess customer needs and provide effective solutions Ability to work in a fast-paced, dynamic environment Fluency in multiple languages is a plus High school diploma or equivalent; a college degree is advantageous<br><br>Apply Now: 01551362011

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This role is pivotal in delivering personalized and memorable guest experiences, ensuring Swiss tel Resort Sharm El Sheikh maintains its high standards of immersive and all-inclusive hospitality.</p><p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.</p><p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p><p>Join our motivated and vibrant Team and build your career with us.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: At least a high school diploma.</p><p>Experience: At least 2 years of experience in the industry.</p><p>Foreign Language: Proficiency in English to communicate with guests , and Russian speaker .</p><p>Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>Computer Literacy: MS Office applications.</p><p>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature</p><p></p></section>

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, consultative, and innovative outsourcing solutions that align with each client’s unique business needs. With strong global coverage and deep cultural understanding, ETISAL International emphasizes best practices and advanced technologies to help partners enhance service quality and focus on their core business. The company is committed to transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International values human capital and seeks team members who contribute to first-class service and continuous operational improvement. Role Description This is a full-time, on-site role based in Cairo for Upselling Customer Support Agents. In this role, team members handle inbound and outbound customer interactions, respond to inquiries, and provide clear, accurate information about products and services. Agents identify customer needs, recommend relevant upgrades or additional services, and guide customers through the upselling process in a consultative and ethical manner. Daily tasks include managing customer accounts, documenting interactions in CRM systems, following up on leads, and meeting individual and team performance targets. The position also involves collaborating with supervisors and colleagues, adhering to company policies and quality standards, and participating in ongoing training to stay updated on offerings and customer service best practices. Qualifications Strong customer service skills, including active listening, empathy, and problem-solving. Effective communication skills, both spoken and written, with the ability to explain offers clearly and persuasively. Sales and upselling abilities, including basic negotiation, objection handling, and closing techniques. Comfort with technology, such as CRM or contact center systems, and basic computer literacy. Ability to work in a fast-paced environment, manage time efficiently, and adapt to changing priorities. Team-oriented mindset, reliability, and a professional attitude when dealing with customers and colleagues. Previous experience in customer support, call centers, or sales is an advantage. High school diploma or equivalent; further education in business, communications, or related fields is beneficial. Availability to work full-time on-site in Cairo, including shift-based schedules if required.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: high school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p></div></div></section>

Company Description Beautika Secret is a premier destination for luxury beauty and skincare products, dedicated to introducing innovative skincare solutions to the GCC region. With a focus on K-Beauty, we curate authentic, high-performance products from globally renowned brands to address diverse skincare needs, such as hydration, anti-aging, and blemish control. Headquartered in Kuwait, we combine science-backed offerings with expert-guided routines to empower customers in achieving their best skin. Our commitment to quality and excellence ensures a seamless shopping experience for a wide-ranging clientele across the Middle East.<br>Role Description This is a full-time, on-site role for a Sales Agent based in Giza, Egypt. You will serve as the frontline voice of Beautika Secret, engaging with customers across all communication channels — including phone calls, Whats App, Instagram DMs, email, and live chat — to deliver an exceptional, personalized shopping experience. Day-to-day tasks include responding to inbound inquiries, guiding customers through product selection, processing orders, resolving complaints, and supporting the broader sales and customer experience team.<br>What You'll DoRespond promptly and professionally to customer inquiries across all omnichannel platforms, including phone, Whats App, Instagram, email, and live chat Guide customers through product discovery and help them identify the right skincare solutions for their needs Convert inbound leads into sales through consultative, relationship-driven communication Handle order processing, follow-ups, and post-purchase support to ensure customer satisfaction Escalate complex complaints or issues to the appropriate team while maintaining a positive customer experience Maintain accurate records of customer interactions and transactions in the CRM system Collaborate with the marketing and warehouse teams to stay up to date on promotions, stock availability, and new product launches Meet individual and team sales targets on a consistent basis<br><br>What We're Looking For1–3 years of experience in sales, customer service, or a related customer-facing role Excellent verbal and written communication skills in both Arabic and English Strong interpersonal skills with a warm, professional, and persuasive communication style Ability to multitask and manage conversations across multiple platforms simultaneously A proactive, self-motivated attitude with a genuine passion for helping customers Comfortable working in a fast-paced, target-driven environment Proficiency with basic digital tools such as CRM systems, Whats App Business, and MS Office<br><br>Nice to Have Prior experience serving Gulf-based customers, with an understanding of regional preferences, communication styles, and expectations Knowledge of skincare ingredients, routines, and product categories — particularly within the K-Beauty space Familiarity with e-commerce platforms and order management systems Experience in a beauty, retail, or lifestyle brand environment<br><br>Qualifications High school diploma required; bachelor's degree in Business, Marketing, Communications, or a related field is a plus Fluency in Arabic is required; strong English proficiency is essential Strong attention to detail and ability to maintain professionalism across high-volume interactions A customer-first mindset with the ability to build genuine rapport and long-term loyalty Flexibility to work in shifts, including weekends, in line with business needs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions, report any problems that take time to solve to his/her direct manager and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day and report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programmes and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>At least a vocational high school certificate or a related field or equivalent experience.</li><li>Proven experience in the same role within the hotel industry.</li><li>Knowledge of hotel operations, service standards, and guest expectations.</li><li>Effective communication and interpersonal abilities.</li><li>Detail-oriented and capable of managing multiple tasks and priorities.</li><li>Flexibility to adapt to a dynamic and fast-paced environment.</li><li>Fluency in verbal and written English is essential.</li><li>Additional Russian language is a must, Arabic will be an advantage.</li></ul><p></p></section>

Company Description Egy Property is a real estate brokerage dedicated to providing a safe and trustworthy community where people can easily buy, sell, or rent property. The company focuses on delivering a smooth, transparent experience for clients across a wide range of residential and commercial properties. Egy Property positions itself as a reliable partner, helping clients make informed decisions in a competitive market. With a strong local presence and client-centered approach, Egy Property aims to be the preferred choice for real estate services in Cairo and beyond. Role Description The Fresh Sales Broker (Real Estate) will work on-site in Cairo, managing client interactions and supporting property transactions across New Cairo and nearby areas. This is a full-time role that involves prospecting new clients, following up on leads, conducting property tours, and presenting available listings that match client needs. The role includes maintaining up-to-date knowledge of local real estate projects, coordinating with property owners and developers, and ensuring accurate documentation for sales and rentals. The broker will also be responsible for building long-term client relationships, negotiating terms within company guidelines, and providing high-quality customer service. A personal car is required to travel efficiently between properties and meet clients across different locations. Qualifications Strong communication and interpersonal skills to engage clients, build rapport, and handle negotiations professionally. Customer service and relationship management abilities to support clients throughout the buying, selling, or renting process. Basic sales and negotiation skills, with an interest in developing a career in real estate brokerage. Good organizational and time-management skills to manage multiple property viewings, client meetings, and follow-ups. Valid driver’s license and access to a reliable car for frequent travel within Cairo and New Cairo. Familiarity with Cairo and New Cairo areas; knowledge of local real estate market trends is an advantage. Ability to work on-site full time, including flexibility for evenings or weekends as required by client schedules. High school diploma or bachelor’s degree in business, marketing, or a related field is preferred but not mandatory. Proficiency in basic computer applications and messaging tools; ability to use phone, email, and social media for client communication. Integrity, reliability, and a professional attitude aligned with providing a safe and trustworthy client experience.

Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports government and commercial clients in 10 languages across locations in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia. Xceed delivers a wide range of services, including inbound and outbound contact center operations, back-office support, helpdesk, recruitment process outsourcing, infrastructure management, and social media analysis. The organization has earned multiple global awards for outsourcing excellence, customer experience, sustainability, and diversity, equity, and inclusion. Xceed also maintains internationally recognized certifications in quality, information security, business continuity, workplace safety, and environmental management. Role Description This is a full-time, on-site English Speaker Call Center role based in 6th of October. The role involves handling inbound and outbound customer calls, responding to inquiries, resolving issues, and providing accurate information in clear, fluent English. The call center representative will document interactions in the system, follow established processes and scripts, and ensure that performance targets such as quality, handling time, and customer satisfaction are met. Daily responsibilities also include escalating complex cases when necessary, following up with customers, and collaborating with team leaders to improve service. The role requires adherence to company policies, schedules, and performance standards while maintaining a professional and empathetic communication style. Qualifications Strong English communication skills, both spoken and written, with the ability to convey information clearly and professionally. Customer service and problem-solving abilities, including active listening, conflict resolution, and a customer-centric approach. Basic computer and typing skills, with the ability to learn and navigate CRM and call center systems quickly. Time management and multitasking skills to handle multiple calls, follow-ups, and documentation efficiently. Ability to work on-site in 6th of October on rotating shifts, including evenings, weekends, and holidays as required. High school diploma or equivalent; a university degree or relevant vocational training is a plus. Prior experience in a call center, BPO, or customer-facing role is preferred but not mandatory. Professional, adaptable, and team-oriented mindset, with openness to coaching and continuous performance improvement.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel part of the experience. No matter what position you are in, there are a few things that are critical to success: creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Maqsam Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience.<br> Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.<br> Your Opportunity As a Senior AI Agent Architect, you will play a key role in designing, optimizing, and scaling AI-powered customer experiences for leading businesses across the region.<br> You will be responsible for translating client requirements, business flows, and knowledge bases into reliable, high-performing AI agents that deliver accurate and natural interactions.<br> This role involves structuring and improving knowledge sources, designing prompts and workflows, evaluating AI agent behavior, and continuously enhancing performance through testing and analysis.<br> As the bridge between technical teams and client needs, you will collaborate closely with Product, Engineering, and Customer Success teams to ensure AI solutions are practical, scalable, and aligned with business goals.<br> You will also contribute to defining best practices for AI agent architecture, prompt quality, and conversational design while helping shape the future of Arabic AI experiences at Maqsam.<br> Key Responsibilities Review client requirements, knowledge base documents, URLs, and business flows to assess readiness for AI agent implementation.<br> Structure and optimize knowledge bases to improve retrieval quality, contextual accuracy, and agent reliability.<br> Design, tune, and iterate on prompts, system messages, and agent instructions to improve response quality.<br> Set up and improve AI agent workflows, actions, and interaction logic.<br> Identify gaps, edge cases, and failure points in AI agent behavior and propose practical improvements.<br> Define testing approaches for AI agents, including stress testing, scenario-based testing, and quality checks.<br> Review testing results and client feedback, then translate them into clear improvements.<br> Collaborate with Product, Engineering, Customer Success, and other teams to align AI agent behavior with client needs.<br> Document decisions, issues, and recommendations clearly for internal teams and clients.<br> Help define best practices for AI agent design, KB structuring, prompt quality, and evaluation.<br> Support and guide less experienced team members when needed.<br> Who We’re Looking For Strong technical background with hands-on experience in conversational AI, LLMs, AI agents, or chatbot platforms.<br> Practical experience in prompt engineering, workflow design, automation systems, or AI agent configuration.<br> Good understanding of knowledge base structuring, content quality, and how content impacts AI agent performance.<br> Ability to analyze AI agent behavior, identify root causes of failures, and propose clear solutions.<br> Experience with testing AI systems, including scenario testing, prompt evaluation, or quality assurance.<br> Strong critical thinking and attention to detail.<br> Excellent written and verbal communication skills, especially when explaining technical decisions or giving feedback.<br> Ability to work effectively with cross-functional teams, including Product, Engineering, Customer Success, and client-facing teams.<br> At least 2–3 years of relevant work experience is preferred.<br> Experience with RAG systems, MCPs, external tools, APIs, or voice agents is a plus.<br> Ability to work in a fast-changing environment and take ownership of ambiguous problems.<br> What We Provide you Join a world-class team at Maqsam , where your growth is our priority.<br> Here’s what you can expect: A collaborative and friendly environment with flexible hours.<br> Many opportunities to learn, grow and become a world-class professional.<br> A fair compensation.<br> A culture that thrives on open communication and transparency.<br> First-class health insurance.<br> Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.<br> Ready to join Maqsam's team?<br> Apply now!</span> </div>