Residential supervisor Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li>Investigate complaints thoroughly , gather relevant information and analyze&nbsp;</li><li>Provide timely and accurate responses to customer inquiries and complaints.</li><li>Handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers</li><li>To develop and maintain optimum level of service quality with external and internal customers by ensuring complaints resolution in reasonable TAT as per SLAs</li><li>To perform in-depth investigation and true RCA (root-cause analysis) to get to the bottom of problems impacting customers</li><li>To maintain courteous, proactive and resolution-oriented relationship with all interacting units/ departments of the bank in order to ensure complete resolution of customer complaints</li><li>To visibly improve customer satisfaction scores and related survey results through complaint resolution</li><li>Document all customer interactions, complaints, and resolutions accurately and comprehensively in the complaint management system (CRM)Ensure that customer interactions comply with regulatory requirements, confidentiality standards, and bank policies</li><li>Coordinate and maintain a strong follow-up with internal departments, including Operations, Business, Compliance, and Risk, Technology and legal teams, to investigate and resolve complaints effectively.</li><li>Work to exceed the service standards and indicators and be individually responsible for prompt reporting of the same on an ongoing basis.</li><li>Contribute towards team building and create positive energy to boost team’s productivity.</li></ul><br><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span><br><ul><li>Strict compliance to compliance, established work instructions, service standards and call handling procedures</li><li>Cordial interaction with support units, customers, RBG, Ops on telephone and in person.</li><li>Report suspicious transactions, system lapses to the supervisor / department manager.</li></ul><br><span><strong>Problem Solving</strong></span><br><ul><li>Ensure effective coordination with RBG and facilitate departments to correctly comprehend, act in a timely manner towards problem resolution</li><li>Complete knowledge of products, policies, procedure and back office processes is vital to structure seamless solution and appropriate, prompt &amp; accurate response.&nbsp;</li></ul><br><span><strong>Decision Making Authority &amp; Responsibility</strong></span><br><ul><li>Provide the highest level of Customer Service in response to complaints and ensure excellent Customer Experience.</li><li>Manage customer expectation through result oriented proactive actions and correct understanding of escalation hierarchy for swift resolutions.</li><li>CRM maintenance at all times with correct capturing of records &amp; comments</li><li>Continuously update and manage knowledge database</li><li>Timely escalations to supervisor to avoid and control reputational damage for Mashreq</li><li>Maintain a professional image of MB throughout his/her interactions, written &amp; oral, with customers –internal &amp; external</li><li>Authority to recommend financial waivers / reversals for customers justified by the investigation conducted for the respective customer complaint.</li><li>Level 1 Authority as per Delegation Matrix for financial reversals, to recommend process reviews, system changes and modifications across all related functions to improve customer satisfactions.</li></ul><br><span><strong>Knowledge, Skills and Experience</strong></span><br><ul><li>Should be proactive and customer focused without compromising the bank’s interest. Courteous and respectful in communication&nbsp;</li><li>Understanding of complete Retail Banking, SME ,Neo products, processes and systems</li><li>Previous experience in customer service, complaints handling is advantageous</li><li>Excellent analytical skills to enable resolution of complex problems.</li><li>Working knowledge of banking operating systems, Microsoft Word and Excel</li><li>Excellent inter-personal and communication skills (English written and oral) – Arabic will be added advantage</li><li>Ability to work independently as well as collaboratively in a team environment.</li><li>Demonstrated professionalism, patience, and diplomacy in handling customer interactions.</li><li>1 – 2 years customer service experience in banking</li><li>Graduate</li></ul><br><br> </div>

<p><b>Job Description</b></p> <ol> <li> Responsible for preparing, producing, and presenting the variety of food related to his/her section.</li> <li>Ensure that all of the food included in the daily menu is prepared.</li> <li> Make use of current ingredients in the best possible manner.</li> <li>Inform his/her supervisor of the materials needed for the following day to ensure that they are provided from the storage house.</li> <li>Assist in designing and preparing the decorations needed to decorate the buffet for food presentation.</li> <li> Pay utmost care to the quantities planned for the food portions.</li> <li> Store the food in his/her work station in the most correct manner</li> <li> Pay utmost care to hygiene, cleaning and health conditions.</li> <li> Perform duties in the related section of the kitchen and carry out the instructions related to the section.</li> <li> Responsible for all preliminary preparations and controls in his/her unit during working hours.</li> <li> Ensure that food is prepared in accordance with the daily buffet programme for his/her unit.</li> <li> Responsible for producing food according to the standard recipes developed for all foods in order to standardise the portions, taste and quality.</li> <li> Pay attention to presenting food in a striking and attractive manner and its decorations, in accordance with Rixos Hotels standards.</li> <li> Support and exchange information with other sections.</li> <li>Ensure that the storage houses that belong to his/her section are always kept in a clean and orderly manner.</li> <li> Assist the Steward Supervisor and team in upholding the highest standards of cleaning and hygiene in the kitchen.</li> <li> Keep records and ensure that records are kept related to the preparation, cooking and presentation of food, as required by the food safety management system.</li> <li> Carry out all responsibilities related to the quality management systems implemented at the facility.</li> <li> Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> </ol> <br> Qualifications <br> <ul> <li> <strong>Education</strong>: At least a primary school diploma.</li> <li> <strong>Experience</strong>: At least 8 years of practical experience.</li> <li> <strong>Foreign Language</strong>: Not required.</li> <li> <strong>Courses and Seminars</strong>: Prior attendance in courses and seminars in the related field.</li> <li> <strong> Computer Literacy</strong>: Not required.</li> <li> <strong>Skills</strong>: Is an expert on the products and cooking techniques in the related department. Has basic knowledge about the other kitchen sections and processes. Expected to possess technical knowledge and work experience related to the methods, advanced techniques and work processes in the related field. Expected to perform jobs that require technical expertise and experience in the field, concern more than one unit/process, and are similar in nature.</li> </ul> <br><p><strong>Desired Candidate Profile</strong></p><ul><li> <strong>Education</strong>: At least a primary school diploma.</li><li> <strong>Experience</strong>: At least 8 years of practical experience.</li><li> <strong>Foreign Language</strong>: Not required.</li><li> <strong>Courses and Seminars</strong>: Prior attendance in courses and seminars in the related field.</li><li> <strong> Computer Literacy</strong>: Not required.</li><li> <strong>Skills</strong>: Is an expert on the products and cooking techniques in the related department. Has basic knowledge about the other kitchen sections and processes. Expected to possess technical knowledge and work experience related to the methods, advanced techniques and work processes in the related field. Expected to perform jobs that require technical expertise and experience in the field, concern more than one unit/process, and are similar in nature.</li></ul>

<ul><li><p>Develop and maintain strong business relationships with existing and potential customers, pharmaceutical companies, manufacturers, traders, and suppliers worldwide.</p></li></ul><ul><li><p>Identify and develop new business channels and opportunities to support business growth.</p></li><li><p>Source alternative suppliers and materials based on customer requirements and internal business priorities.</p></li></ul><ul><li><p>Maintain regular communication and follow up with customers and suppliers through business visits, emails, phone calls, pharmaceutical events, and professional platforms such as LinkedIn, WhatsApp, and Skype.</p></li></ul><ul><li><p>Negotiate prices, commercial terms, and conditions with customers and suppliers to achieve profitable and competitive deals.</p></li></ul><ul><li><p>Handle the complete sales cycle, including negotiation, closing deals, order follow-up, and post-sales follow-up.</p></li></ul><ul><li><p>Compare supplier costs and market prices to ensure the best possible quality and pricing in line with target prices.</p></li></ul><ul><li><p>Evaluate, screen, and qualify suppliers to ensure dealing with reliable suppliers providing GMP-compliant materials.</p></li></ul><ul><li><p>Follow up on the complete order and delivery process, including Purchase Requests, Proforma Invoices, AWBs, Bills of Lading, Packing Lists, shipping documents, and other relevant documentation.<br>Coordinate and follow up on the payment cycle, including preparing payment requests and resolving any issues that may delay supplier payments.</p></li></ul><ul><li><p>Monitor the status of each customer and supplier account and provide regular reports to the direct supervisor.</p></li></ul><ul><li><p>Review individual sales performance regularly and take the necessary actions to achieve or exceed assigned targets.</p></li></ul><ul><li><p>Participate in developing strategic sourcing, business development, and sales plans.</p></li><li><p>Maintain and continuously update the approved vendor list and develop a reliable backup supplier network.</p></li></ul><ul><li><p>Monitor market prices, industry trends, competitors, products, technologies, and market developments to support effective sourcing and commercial decisions.</p></li></ul><ul><li><p>Ensure the company obtains competitive prices for required materials while maintaining the required quality standards.</p></li></ul><ul><li><p>Maintain accurate and up-to-date customer and supplier databases, including contact details, activities, transactions, and business opportunities.</p></li></ul><ul><li><p>Collect and analyze customer feedback and coordinate internally to ensure that customer requirements are properly addressed.</p></li></ul><ul><li><p>Achieve assigned KPIs, monitor monthly performance, identify performance gaps, and implement corrective actions when required.</p></li></ul><ul><li><p>Perform any other related duties assigned by the direct supervisor.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Key Competencies &amp; Skills:</strong></p><ul><li><p>Strong negotiation and commercial skills.</p></li><li><p>Business development and relationship management.</p></li><li><p>International Sourcing and supplier management.</p></li><li><p>Sales and deal-closing skills.</p></li><li><p>Strong written and verbal communication skills.</p></li><li><p>Excellent time management and organizational skills.</p></li><li><p>Complex problem-solving and decision-making abilities.</p></li><li><p>Strong analytical and market research skills.</p></li><li><p>Attention to detail and accuracy.</p></li><li><p>Customer-oriented mindset.</p></li><li><p>Self-motivated, energetic, and results-oriented.</p></li><li><p>Ability to work independently and under pressure.</p></li><li><p>Strong follow-up and coordination skills.</p></li><li><p>Good knowledge of Microsoft Excel and Word.</p></li><li><p>Good web research and digital communication skills.</p></li><li><p>Ability to analyze market prices and commercial opportunities.</p></li><li><p>Strong presentation and representation skills.<br></p></li></ul><p><strong>Job Requirements:</strong></p><ul><li><p>Bachelor's degree in Pharmacy, Science, Chemistry, Business Administration, or a related field.</p></li><li><p>Previous experience in the Medical, Pharmaceutical, Chemical, or related industries.</p></li><li><p>3-6 years of relevant experience in business development, international sourcing,</p></li><li><p>Pharmaceutical trading, procurement, or a related commercial role.</p></li><li><p>Excellent command of English, both written and spoken.</p></li><li><p>Very good communication and interpersonal skills.</p></li><li><p>Good knowledge of pharmaceutical materials and the pharmaceutical supply chain is preferred.</p></li><li><p>Experience in dealing with international suppliers and customers is an advantage.</p></li></ul><p></p>

- Investigate complaints thoroughly , gather relevant information and analyze<br><br>- Provide timely and accurate responses to customer inquiries and complaints.<br>- Handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers<br>- To develop and maintain optimum level of service quality with external and internal customers by ensuring complaints resolution in reasonable TAT as per SLAs<br><br>- To perform in-depth investigation and true RCA (root-cause analysis) to get to the bottom of problems impacting customers<br>- To maintain courteous, proactive and resolution-oriented relationship with all interacting units/ departments of the bank in order to ensure complete resolution of customer complaints<br>- To visibly improve customer satisfaction scores and related survey results through complaint resolution<br><br>- Document all customer interactions, complaints, and resolutions accurately and comprehensively in the complaint management system (CRM)Ensure that customer interactions comply with regulatory requirements, confidentiality standards, and bank policies<br><br>- Coordinate and maintain a strong follow-up with internal departments, including Operations, Business, Compliance, and Risk, Technology and legal teams, to investigate and resolve complaints effectively.<br><br>- Work to exceed the service standards and indicators and be individually responsible for prompt reporting of the same on an ongoing basis.<br><br>- Contribute towards team building and create positive energy to boost team’s productivity.<br><br><br><br><br><br>Operating Environment, Framework and Boundaries, Working Relationships- Strict compliance to compliance, established work instructions, service standards and call handling procedures<br>- Cordial interaction with support units, customers, RBG, Ops on telephone and in person.<br>- Report suspicious transactions, system lapses to the supervisor / department manager.<br><br>Problem Solving<br>- Ensure effective coordination with RBG and facilitate departments to correctly comprehend, act in a timely manner towards problem resolution<br><br>- Complete knowledge of products, policies, procedure and back office processes is vital to structure seamless solution and appropriate, prompt &amp; accurate response.<br><br>Decision Making Authority &amp; Responsibility<br>- Provide the highest level of Customer Service in response to complaints and ensure excellent Customer Experience.<br>- Manage customer expectation through result oriented proactive actions and correct understanding of escalation hierarchy for swift resolutions.<br>- CRM maintenance at all times with correct capturing of records &amp; comments<br>- Continuously update and manage knowledge database<br>- Timely escalations to supervisor to avoid and control reputational damage for Mashreq<br>- Maintain a professional image of MB throughout his/her interactions, written &amp; oral, with customers –internal &amp; external<br>- Authority to recommend financial waivers / reversals for customers justified by the investigation conducted for the respective customer complaint.<br>- Level 1 Authority as per Delegation Matrix for financial reversals, to recommend process reviews, system changes and modifications across all related functions to improve customer satisfactions.<br><br><br>Knowledge, Skills and Experience<br>- Should be proactive and customer focused without compromising the bank’s interest. Courteous and respectful in communication<br>- Understanding of complete Retail Banking, SME ,Neo products, processes and systems<br>- Previous experience in customer service, complaints handling is advantageous<br>- Excellent analytical skills to enable resolution of complex problems.<br>- Working knowledge of banking operating systems, Microsoft Word and Excel<br>- Excellent inter-personal and communication skills (English written and oral) – Arabic will be added advantage<br>- Ability to work independently as well as collaboratively in a team environment.<br>- Demonstrated professionalism, patience, and diplomacy in handling customer interactions.<br>- 1 – 2 years customer service experience in banking<br>- Graduate

<strong>About Invygo<br><br></strong>Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021 and in Qatar in 2023, we have continued to grow our operations.<br><br>Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth understanding of our customers' mobility needs.<br><br>Our app enables customers to own or subscribe to a car on a monthly basis without any hassle. Customers can commit for a minimum of 1 month with our monthly plans or 36 months with our Subscribe to Own service.<br><br>invygo's car subscription service is different from renting or buying a car. We offer the best of both worlds. Unlike renting, we don't require our customers to make a large deposit upfront. They can also choose the exact car model and features they want through our app, a benefit that rental companies don't offer. Buying a car comes with high up-front and maintenance costs, long-term commitment, registration and insurance charges. With invygo's Subscribe to Own plans, our customers pay an all-inclusive fee monthly without the additional paperwork and cost.<br><br><strong>At invygo, we empower our customers to access a car with no deposit or down payment, no long-term commitment, and the option to cancel their monthly subscription plans at any time through our seamless digital platform.<br><br></strong><strong>About The Role<br><br></strong>The Cash Collection Specialist is responsible for managing and following up on outstanding customer payments for the KSA market. The role ensures that all dues are collected on time, accurately recorded, and handled professionally while maintaining a positive customer experience.<br><br><strong>Key Responsibilities:<br><br></strong><ul><li> Customer Payment Follow-up</li><li>Contact customers with overdue payments via calls, WhatsApp, and emails</li><li>Remind customers of upcoming due dates and guide them through payment options</li><li>Escalate delayed or disputed cases to the Supervisor for further action</li><li>Coordinate with the Force Collection (FC) and Finance teams on non-responsive or default cases</li><li> Payment Tracking &amp; Reconciliation</li><li>Maintain an updated tracker for all pending and completed payments</li><li>Verify payment proofs received from customers before confirming collection</li><li>Update the system once payments are received and validated</li><li>Support reconciliation between customer records and finance data</li><li> Customer Support</li><li>Provide clear and professional responses to customer payment-related inquiries</li><li>Support customers with payment links, invoices, or clarifications as needed</li><li>Ensure all interactions are logged in Freshdesk or the assigned CRM system</li><li> Reporting</li><li>Share daily and weekly reports on collection progress and overdue accounts</li><li>Highlight high-risk customers or repeated payment delays to the Supervisor<br><br></li></ul><strong>Key Metrics (KPIs):<br><br></strong><ul><li>Collection Rate (90% of collected vs. total due)</li><li>Average Payment Delay (7 Days)</li><li>Resolution Time for Payment Queries</li><li>Accuracy of Collection Data Updates (99.9%)<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Bachelor's degree</li><li>2-3 years of experience in customer collections, billing, or customer service</li><li>Strong communication skills in Arabic and English (spoken and written)</li><li>Confident in handling customer follow-ups and payment discussions</li><li>Proficient in Excel/Google Sheets and ticketing systems (e.g., Freshdesk)</li><li>Organized, detail-oriented, and reliable under pressure</li><li>Professional and empathetic communication</li><li>Persistence and results-driven approach</li><li>High attention to accuracy and data integrity</li></ul>

<p>Are you a seasoned professional ready to lead groundbreaking projects in the heart of Cairo? We are seeking an exceptional <strong>Site Supervisor</strong> to join our dynamic team and drive the successful execution of complex engineering and construction ventures. This is a full-time, on-site opportunity for an individual who thrives in a challenging environment and is passionate about delivering excellence.</p><p><strong>Overview:</strong> As a Site Supervisor, you will be at the forefront of our operations in Cairo, Egypt, overseeing all on-site activities from inception to completion. You will be instrumental in ensuring projects adhere to the highest standards of quality, safety, and efficiency, making a tangible impact on the urban landscape.</p><ul><li><strong>Responsibilities:</strong><ul><li><strong>Lead and manage</strong> all daily on-site construction activities, ensuring strict adherence to project plans, specifications, and timelines.</li><li><strong>Oversee and coordinate</strong> various trades, subcontractors, and site personnel, fostering a collaborative and productive work environment.</li><li><strong>Implement robust quality assurance</strong> protocols, conducting regular inspections to guarantee the highest standards of workmanship and materials.</li><li><strong>Develop and maintain detailed project schedules</strong> and resource allocation plans, proactively identifying and mitigating potential delays.</li><li><strong>Ensure strict compliance</strong> with all local and international safety regulations and environmental standards, promoting a culture of safety first.</li><li><strong>Manage site logistics</strong>, material procurement, and equipment utilization to optimize efficiency and cost-effectiveness.</li><li><strong>Conduct regular progress meetings</strong> with stakeholders, providing clear and concise updates on project status, challenges, and resolutions.</li><li><strong>Resolve on-site issues</strong> and conflicts promptly and effectively, minimizing disruption to project flow.</li></ul></li><li><strong>Skills & Technologies:</strong> This role demands a blend of strong technical expertise in <strong>Civil Engineering</strong> and practical experience in <strong>Construction</strong> and <strong>Contracting</strong>. Proficiency in <strong>Planning</strong> and <strong>Project Management</strong> methodologies is crucial, alongside a deep understanding of <strong>Site Supervision</strong> best practices and <strong>Quality Assurance</strong>.</li><li><strong>Growth Opportunities:</strong> We are committed to your professional development. This role offers significant opportunities to expand your expertise in large-scale project management, mentor junior staff, and contribute to the strategic growth of our engineering division.</li><li><strong>Team & Culture:</strong> Join a collaborative and results-driven team where innovation is encouraged, and excellence is rewarded. We foster a supportive environment where every team member's contribution is valued, working together to overcome challenges and celebrate successes.</li><li><strong>Impact:</strong> Your leadership will directly contribute to the successful delivery of landmark projects in Cairo, shaping the city's infrastructure and leaving a lasting legacy of quality and innovation.</li></ul><p><strong>Requirements</strong></p><ul><li><strong>Experience the Thrill of Leadership:</strong><ul><li>A minimum of <strong>7-12 years of progressive experience</strong> in Civil Engineering, Construction, and Project Management roles, with a proven track record in site supervision.</li><li>Demonstrated expertise in <strong>Civil Engineering</strong> principles, <strong>Construction</strong> methodologies, and <strong>Contracting</strong> practices.</li><li>Exceptional proficiency in <strong>Planning</strong>, <strong>Project Management</strong>, and <strong>Site Supervision</strong>.</li><li>Strong background in implementing <strong>Quality Assurance</strong> and adhering to stringent <strong>Safety Regulations</strong>.</li><li>Proven ability in <strong>Team Leadership</strong>, fostering a high-performance work environment.</li><li>Solid understanding of <strong>Budget Management</strong> and <strong>Risk Management</strong> within construction projects.</li><li>Outstanding <strong>Communication</strong> and <strong>Problem-Solving</strong> skills, with the ability to navigate complex site challenges.</li></ul></li><li><strong>Career Level Expectations:</strong> This is an <strong>Experienced</strong> level position, requiring a candidate who can independently manage significant responsibilities and demonstrate strong leadership from day one.</li></ul>

<p>* Job PURPOSE: To promote the growth of CIB market, share through selling a value-adding financial products and services to achieve the set objectives and applying superior quality service to maintain and enhance CIB image. In addition to build and maintain relationship with existing &amp; potential customers and handle all their requests/instructions effectively to provide competitive customer service. KEY ACCOUNTABILITIES Sales &amp; Service 1. Provide customers with basic information on all Bank s products/services to increase Customer awareness &amp; ensure a high level of quality service. 2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent &amp; ethical way 3. Handle all account opening &amp; it s related operations process including system input &amp; data entry. 4. Track customers inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets. 5. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.) 6. Handle customers queries and complaints and ensure effective closure of complaints within the set TAT&amp; SLA to reach customer satisfaction and loyalty Reporting &amp; Communication 7. Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed 8. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers requests are processed timely and efficiently 9. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy 10. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control 11. Receive all relevant customer requests related to cheque book, credit &amp; debit cards, TDs, CDs..etc. check their validity and send to related departments for completion Policies, Processes and Procedures 12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day-to-day Operations 13. Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures Compliance 14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications &amp; Experience Bachelor s degree of commerce, business administration, accounting or its equivalent Minimum 0 1 years of experience Knowledge of all retail banking products and services is an asset Skills Excellent command of English &amp; Arabic Languages Communication skills Customer and service oriented Working under pressure High sense of control</p>

<p>Job PURPOSE: To promote the growth of CIB market, share through selling a value-adding financial products and services to achieve the set objectives and applying superior quality service to maintain and enhance CIB image. In addition to build and maintain relationship with existing &amp; potential customers and handle all their requests/instructions effectively to provide competitive customer service. KEY ACCOUNTABILITIES Sales &amp; Service 1. Provide customers with basic information on all Bank s products/services to increase Customer awareness &amp; ensure a high level of quality service. 2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent &amp; ethical way 3. Handle all account opening &amp; it s related operations process including system input &amp; data entry. 4. Track customers inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets. 5. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.) 6. Handle customers queries and complaints and ensure effective closure of complaints within the set TAT&amp; SLA to reach customer satisfaction and loyalty Reporting &amp; Communication 7. Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed 8. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers requests are processed timely and efficiently 9. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy 10. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control 11. Receive all relevant customer requests related to cheque book, credit &amp; debit cards, TDs, CDs..etc. check their validity and send to related departments for completion Policies, Processes and Procedures 12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day-to-day Operations 13. Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures Compliance 14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree of commerce, business administration, accounting or its equivalent Minimum 0 1 years of experience Knowledge of all retail banking products and services is an asset Skills Excellent command of English &amp; Arabic Languages Communication skills Customer and service oriented Working under pressure High sense of control</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p><span>Job PURPOSE:</span></p><br><p><span>To promote the growth of CIB market, share through selling a value-adding financial products and services to achieve the set objectives and applying superior quality service to maintain and enhance CIB image. In addition to build and maintain relationship with existing &amp; potential customers and handle all their requests/instructions effectively to provide competitive customer service.</span></p><br><p><span>KEY ACCOUNTABILITIES</span></p><br><p><span>Sales &amp; Service </span></p><br><p><span>1. Provide customers with basic information on all Bank’s products/services to increase Customer awareness &amp; ensure a high level of quality service. </span></p><br><p><span>2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent &amp; ethical way</span></p><br><p><span>3. Handle all account opening &amp; it’s related operations process including system input &amp; data entry.</span></p><br><p><span>4. Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets.</span></p><br><p><span>5. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.) </span></p><br><p><span>6. Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT&amp; SLA to reach customer satisfaction and loyalty</span></p><br><p><span>Reporting &amp; Communication</span></p><br><p><span>7. Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed</span></p><br><p><span>8. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers’ requests are processed timely and efficiently</span></p><br><p><span>9. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy </span></p><br><p><span>10. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control</span></p><br><p><span>11. Receive all relevant customer requests related to cheque book, credit &amp; debit cards, TDs, CDs..etc. check their validity and send to related departments for completion</span></p><br><p><span>Policies, Processes and Procedures</span></p><br><p><span>12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</span></p><br><p><span>Day-to-day Operations</span></p><br><p><span>13. Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures</span></p><br><p><span>Compliance</span></p><br><p><span>14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks</span></p><br><br> <br> <span>Qualifications</span><br><span></span><p><span>Qualifications &amp; Experience </span></p><br><p><span>• Bachelor’s degree of commerce, business administration, accounting or its equivalent</span></p><br><p><span>Minimum 0 – 1 years of experience </span></p><br><p><span>• Knowledge of all retail banking products and services is an asset</span></p><br><p><span>Skills </span></p><br><p><span>• Excellent command of English &amp; Arabic Languages</span></p><br><p><span>• Communication skills</span></p><br><p><span>• Customer and service oriented </span></p><br><p><span>• Working under pressure</span></p><br><p><span>• High sense of control </span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We're Hiring: Tax &amp; Audit Accountant Kozman &amp; Co.<br> | Full-Time Description Since 1970, Kozman &amp; Co.<br> has been a leading consultancy firm in Egypt, providing Audit &amp; Assurance, Tax, Corporate Legal, Business Support, and Business Consultancy services.<br> As part of the SBC Global Alliance, we combine local expertise with global reach — serving clients with accuracy, dedication, and integrity.<br> At Kozman &amp; Co.<br>, success is a shared journey: For our clients, it means clarity, compliance, and strategies that drive growth.<br> For our team, it means a workplace where careers thrive, talents are nurtured, and every contribution matters.<br> Role Overview We are seeking a motivated Tax &amp; Audit Accountant to join our growing team.<br> The ideal candidate will support tax compliance and advisory assignments as well as audit engagements, contributing to the delivery of high-quality tax and audit solutions to a diverse portfolio of clients.<br> Key Responsibilities Tax Prepare and file tax returns, including VAT, withholding tax, payroll tax, and annual income tax returns Analyze financial accounts and apply relevant tax laws and regulations Participate in preparing tax examination files and working papers Conduct research on Egyptian and international tax laws, rulings, and updates Support communication with clients and tax authorities under supervision Stay up to date with Egyptian tax law changes to mitigate compliance risks Audit Participate in audit engagements across a variety of industries under the supervision of the audit team Perform audit procedures, including testing of transactions, balances, and internal controls Prepare and organize audit working papers and supporting documentation Assist in reviewing financial statements for accuracy and compliance with accounting standards (EAS/IFRS) Participate in physical verification and stock-count procedures where required Assist in drafting audit reports and communicating findings to seniors Identify discrepancies or control weaknesses and escalate them to the audit supervisor Coordinate with clients to obtain the documentation and information needed for audit fieldwork General Ensure compliance with deadlines and documentation standards Apply international standards in documentation, analysis, and reporting Perform other job-related duties as assigned by the Tax Manager, Audit Manager, or direct supervisor Contribute to continuous process improvement and the firm's quality standards Benefits Social Insurance Professional and supportive work environment Opportunities for growth and development Attractive Salary Health Care Card Requirements Bachelor's degree in Accounting, Finance, or a related field 1–2 years of relevant experience in tax compliance and/or audit (experience in a consultancy or audit firm is a plus) Good knowledge of Egyptian tax laws and basic understanding of international taxation principles Basic knowledge of auditing standards and financial statement review procedures Strong analytical, research, and problem-solving skills Proficiency in MS Office and tax/accounting software Good communication and reporting skills in Arabic and English Team player with a commitment to accuracy and continuous learning Why Join Us?<br> Be part of a firm with over 50 years of success and trusted reputation Work on diverse industries and tax assignments Grow your expertise in a supportive and professional environment Access international exposure through the SBC Global Alliance network</span> </div>

<p> <span> <strong>Supervisor, Sales Effectiveness &amp; Enablement</strong> </span> </p> <p> <span> <strong>Learning and Development</strong> </span> </p> <p> <span>our potential has a place here with TTEC s award-winning employment experience. As a Learning and Development Supervisor working onsite in Maadi, Cairo, you ll be a part of bringing humanity to business. #experienceTTEC </span> </p> <p> </p> <p> <span>What You ll be Doing </span> <br> <span>Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing? In this role, you ll provide coaching, motivation and support to enhance the engagement and success of your team of training specialists in attaining targets and goals. You ll evaluate trainers, curriculum and processes. You'll lead the team to attain productivity and quality goals. </span> </p> <p> <span>You ll report to <strong>Learning &amp; Development</strong>. In this role, you ll impact your team and learners through managing the training programs.</span> </p> <p> </p> <p> <span>The role of the RevGen learning and development team is to scale valuable output and consistently improve sales results at all levels by planning, coordinating, and directing learning, knowledge, change, and performance management activities in pursuit of greater seller success, leading to better margins and revenue growth.</span> </p> <p> </p> <p> <span> <strong>During a Typical Day, You ll </strong> </span> </p> <p> </p> <p> <span> </span> <span>Interview, hire and lead a team of Sales Effectiveness &amp; Enablement Specialists, using SMART goaling for mentoring and coaching of team members.</span> </p> <p> <span> </span> <span>Support the onboarding of new sellers, ensuring confidence and value addition to their Line of Business and the organization.</span> </p> <p> <span> </span> <span>Utilize the ADDIE model to analyze, design, develop, implement, and evaluate sales learning programs for new hires and experienced sellers.</span> </p> <p> <span> </span> <span>Collaborate with sales operation leaders to develop a comprehensive continuing education sales training program for all levels within the organization.</span> </p> <p> <span> </span> <span>Coordinate onboarding of new sellers by liaising with various departments and teams.</span> </p> <p> <span> </span> <span>Manage multiple sales learning initiatives to maximize the value of learning deliverables, including tracking and change management tasks.</span> </p> <p> <span> </span> <span>Select appropriate instructional methods and manage sales learning tools to ensure continual improvement and enhancement for sellers.</span> </p> <p> </p> <p> <span> <strong>What You Bring to the Role</strong> </span> </p> <p> <span> </span> <span>The preferred candidate will hold an associate degree in a related field</span> </p> <p> <span> </span> <span>Three to five years related experience, or equivalent combination of education and experience.</span> </p> <p> </p> <p> <span>The preferred candidate has noteworthy experience in the following areas:</span> </p> <p> <span> </span> <span>Working in a similar position within the human resources, sales training, and/or employee development field</span> </p> <p> <span> </span> <span>Training and platform skills encompassing analysis, design, development, implementation, and evaluation</span> </p> <p> <span> </span> <span>Extensive knowledge of an inside sales or contact center sales organization</span> </p> <p> <span> </span> <span>Performance evaluation, coaching, and counseling for improvement</span> </p> <p> <span> </span> <span>Systems and business process skills</span> </p> <p> <span> </span> <span>Functional knowledge of the Microsoft 365 Suite: Word, Excel, PowerPoint, Teams, SharePoint, etc. or Google Workspace including Docs, Sheets, Drive, Chat, Calendar, Meet, etc.</span> </p> <p> <span> </span> <span>Learning Management Systems and Sales Enablement tools and practices</span> </p> <p> <span> </span> <span>Blooms Taxonomy or other related action-oriented learning outcome tools</span> </p> <p> </p> <p> <span> <strong>What You Can Expect </strong> </span> </p> <ul> <li> <span>Supportive of your career and professional development</span> </li> <li> <span>An inclusive culture and community minded organization where giving back is encouraged</span> </li> <li> <span>A global team of curious lifelong learners guided by our company values</span> </li> <li> <span>Ask us about our paid time off (PTO) and wellness and healthcare benefits</span> </li> <li> <span>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)</span> </li> </ul> <p> </p> <p> <span>Visit </span> <span>https://mybenefits.ttec.com/</span> <span> for more information. </span> </p> <p> </p> <p><br></p>

*<p>Job PURPOSE:</p> <p>To promote the growth of CIB market, share through selling a value-adding financial products and services to achieve the set objectives and applying superior quality service to maintain and enhance CIB image. In addition to build and maintain relationship with existing &amp; potential customers and handle all their requests/instructions effectively to provide competitive customer service.</p> <p>KEY ACCOUNTABILITIES</p> <p>Sales &amp; Service </p> <p>1. Provide customers with basic information on all Bank s products/services to increase Customer awareness &amp; ensure a high level of quality service. </p> <p>2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent &amp; ethical way</p> <p>3. Handle all account opening &amp; it s related operations process including system input &amp; data entry.</p> <p>4. Track customers inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets.</p> <p>5. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.) </p> <p>6. Handle customers queries and complaints and ensure effective closure of complaints within the set TAT&amp; SLA to reach customer satisfaction and loyalty</p> <p>Reporting &amp; Communication</p> <p>7. Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed</p> <p>8. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers requests are processed timely and efficiently</p> <p>9. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy </p> <p>10. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control</p> <p>11. Receive all relevant customer requests related to cheque book, credit &amp; debit cards, TDs, CDs..etc. check their validity and send to related departments for completion</p> <p>Policies, Processes and Procedures</p> <p>12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p> <p>Day-to-day Operations</p> <p>13. Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures</p> <p>Compliance</p> <p>14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</p> <p></p><p><strong>Desired Candidate Profile</strong></p>*<p>Qualifications &amp; Experience </p> <p> Bachelor s degree of commerce, business administration, accounting or its equivalent</p> <p>Minimum 0 1 years of experience </p> <p> Knowledge of all retail banking products and services is an asset</p> <p>Skills </p> <p> Excellent command of English &amp; Arabic Languages</p> <p> Communication skills</p> <p> Customer and service oriented </p> <p> Working under pressure</p> <p> High sense of control </p> <p></p>

*<p>Job PURPOSE:</p> <p>To promote the growth of CIB market, share through selling a value-adding financial products and services to achieve the set objectives and applying superior quality service to maintain and enhance CIB image. In addition to build and maintain relationship with existing &amp; potential customers and handle all their requests/instructions effectively to provide competitive customer service.</p> <p>KEY ACCOUNTABILITIES</p> <p>Sales &amp; Service </p> <p>1. Provide customers with basic information on all Bank s products/services to increase Customer awareness &amp; ensure a high level of quality service. </p> <p>2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent &amp; ethical way</p> <p>3. Handle all account opening &amp; it s related operations process including system input &amp; data entry.</p> <p>4. Track customers inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets.</p> <p>5. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.) </p> <p>6. Handle customers queries and complaints and ensure effective closure of complaints within the set TAT&amp; SLA to reach customer satisfaction and loyalty</p> <p>Reporting &amp; Communication</p> <p>7. Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed</p> <p>8. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers requests are processed timely and efficiently</p> <p>9. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy </p> <p>10. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control</p> <p>11. Receive all relevant customer requests related to cheque book, credit &amp; debit cards, TDs, CDs..etc. check their validity and send to related departments for completion</p> <p>Policies, Processes and Procedures</p> <p>12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p> <p>Day-to-day Operations</p> <p>13. Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures</p> <p>Compliance</p> <p>14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</p> <p></p><p><strong>Desired Candidate Profile</strong></p>*<p>Qualifications &amp; Experience </p> <p> Bachelor s degree of commerce, business administration, accounting or its equivalent</p> <p>Minimum 0 1 years of experience </p> <p> Knowledge of all retail banking products and services is an asset</p> <p>Skills </p> <p> Excellent command of English &amp; Arabic Languages</p> <p> Communication skills</p> <p> Customer and service oriented </p> <p> Working under pressure</p> <p> High sense of control </p> <p></p>

<p>Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.</p><p>Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.</p><p>Responsible for preparing, producing, and presenting the variety of food related to his/her section.</p><p>Ensure that all of the food included in the daily menu is prepared.</p><p>Within kitchen hygiene rules chef who is working in the kitchen should have short and well cared hair, it is not allowed that man has a moustache or beard.</p><p>Make use of current ingredients in the best possible manner.</p><p>Inform his/her supervisor of the materials needed for the following day to ensure that they are provided from the storage house.</p><p>Assist in designing and preparing the decorations needed to decorate the buffet for food presentation.</p><p>Pay utmost care to the quantities planned for the food portions.</p><p>Store the food in his/her work station in the most correct manner.</p><p>Pay utmost care to hygiene, cleaning and health conditions.</p><p>Perform duties in the related section of the kitchen and carry out the instructions related to the section.</p><p>Responsible for all preliminary preparations and controls in his/her unit during working hours.</p><p>Ensure that food is prepared in accordance with the daily buffet programme for his/her unit.</p><p>Responsible for producing food according to the standard recipes developed for all foods in order to standardise the portions, taste and quality.</p><p>Pay attention to presenting food in a striking and attractive manner and its decorations, in accordance with Rixos Hotels standards.</p><p>Support and exchange information with other sections.</p><p>Ensure that the storage houses that belong to his/her section are always kept in a clean and orderly manner.</p><p>Assist the Steward Supervisor and team in upholding the highest standards of cleaning and hygiene in the kitchen.</p><p>Keep records and ensure that records are kept related to the preparation, cooking and presentation of food, as required by the food safety management system.</p><p>To implement necessary warnings and departmental trainings in order to save energy inside the facility.</p><p>Implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.</p><p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a high school or vacation diploma.</p><p>Experience: At least 8 years of practical experience.</p><p>Foreign Language: Not required.</p><p>Courses and Seminars: Prior attendance in courses and seminars in the related field.</p><p>Computer Literacy: Not required.</p><p>Skills: Is an expert on the products and cooking techniques in the related department. Has basic knowledge about the other kitchen sections and processes. Expected to possess technical knowledge and work experience related to the methods, advanced techniques and work processes in the related field. Expected to perform jobs that require technical expertise and experience in the field, concern more than one unit/process, and are similar in nature.</p>

<p>Job Description</p><ul><li>Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.</li><li>Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.</li><li>Responsible for preparing, producing, and presenting the variety of food related to his/her section.</li><li>Ensure that all of the food included in the daily menu is prepared.</li><li>Within kitchen hygiene rules chef who is working in the kitchen should have short and well cared hair, it is not allowed that man has a moustache or beard.</li><li>Make use of current ingredients in the best possible manner.</li><li>Inform his/her supervisor of the materials needed for the following day to ensure that they are provided from the storage house.</li><li>Assist in designing and preparing the decorations needed to decorate the buffet for food presentation.</li><li>Pay utmost care to the quantities planned for the food portions.</li><li>Store the food in his/her work station in the most correct manner.</li><li>Pay utmost care to hygiene, cleaning and health conditions.</li><li>Perform duties in the related section of the kitchen and carry out the instructions related to the section.</li><li>Responsible for all preliminary preparations and controls in his/her unit during working hours.</li><li>Ensure that food is prepared in accordance with the daily buffet programme for his/her unit.</li><li>Responsible for producing food according to the standard recipes developed for all foods in order to standardise the portions, taste and quality.</li><li>Pay attention to presenting food in a striking and attractive manner and its decorations, in accordance with Rixos Hotels standards.</li><li>Support and exchange information with other sections.</li><li>Ensure that the storage houses that belong to his/her section are always kept in a clean and orderly manner.</li><li>Assist the Steward Supervisor and team in upholding the highest standards of cleaning and hygiene in the kitchen.</li><li>Keep records and ensure that records are kept related to the preparation, cooking and presentation of food, as required by the food safety management system.</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility.</li><li>Implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: At least a high school or vacation diploma.</li><li>Experience: At least 8 years of practical experience.</li><li>Foreign Language: Not required.</li><li>Courses and Seminars: Prior attendance in courses and seminars in the related field.</li><li>Computer Literacy: Not required.</li><li>Skills: Is an expert on the products and cooking techniques in the related department. Has basic knowledge about the other kitchen sections and processes. Expected to possess technical knowledge and work experience related to the methods, advanced techniques and work processes in the related field. Expected to perform jobs that require technical expertise and experience in the field, concern more than one unit/process, and are similar in nature.</li></ul>

Key Responsibilities: Learning Management System & Platform Management – with the HRMS supervisor support Configure and maintain the LMS (settings, features, integrations) Manage upgrades and new releases Ensure system performance and reliability Handle integrations with HRIS and other tools User & Access Management – With IT Management team Create and manage user accounts, roles, and permissions Enroll users in courses and learning plans Troubleshoot login and access issues Manage organizational structures (departments, cohorts, groups) Training Courses & Content Management Upload, organize, and update learning content Create and manage courses and certifications Archive or retire outdated content Help translate business or learning needs into LMS solutions Reporting & Analytics Generate reports on enrollments, completions, scores, and compliance Track mandatory training and certification status Provide data to HR, L&D, compliance, or leadership teams Ensure data accuracy and integrity Learner & Instructor Support – With TDS & L&D Team Members Act as first-line support for learners and instructors Resolve technical issues and escalate when needed Create user guides, FAQs, or quick how-to resources Train instructors or content creators on LMS usage Security, Privacy & Compliance – With IT Management team Enforce data protection and privacy standards Manage permissions and audit logs Support compliance training and reporting requirements Process Improvement & Governance Document LMS processes and admin procedures Recommend improvements based on usage and feedback Test new features and pilot enhancements Act as liaison between vendors, IT, and L&D stakeholders<br><br>Job Location Maadi

- Investigate complaints thoroughly , gather relevant information and analyze<br><br>- Provide timely and accurate responses to customer inquiries and complaints.<br><br>- Handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers<br><br>- To develop and maintain optimum level of service quality with external and internal customers by ensuring complaints resolution in reasonable TAT as per SLAs<br><br>- To perform in-depth investigation and true RCA (root-cause analysis) to get to the bottom of problems impacting customers<br><br>- To maintain courteous, proactive and resolution-oriented relationship with all interacting units/ departments of the bank in order to ensure complete resolution of customer complaints<br><br>- To visibly improve customer satisfaction scores and related survey results through complaint resolution<br><br>- Document all customer interactions, complaints, and resolutions accurately and comprehensively in the complaint management system (CRM) Ensure that customer interactions comply with regulatory requirements, confidentiality standards, and bank policies<br><br>- Coordinate and maintain a strong follow-up with internal departments, including Operations, Business, Compliance, and Risk, Technology and legal teams, to investigate and resolve complaints effectively.<br><br>- Work to exceed the service standards and indicators and be individually responsible for prompt reporting of the same on an ongoing basis.<br><br>- Contribute towards team building and create positive energy to boost team’s productivity.<br><br><br><br><br><br>Operating Environment, Framework and Boundaries, Working Relationships- Strict compliance to compliance, established work instructions, service standards and call handling procedures<br><br>- Cordial interaction with support units, customers, RBG, Ops on telephone and in person.<br><br>- Report suspicious transactions, system lapses to the supervisor / department manager.<br><br><br>Problem Solving<br>- Ensure effective coordination with RBG and facilitate departments to correctly comprehend, act in a timely manner towards problem resolution<br><br>- Complete knowledge of products, policies, procedure and back office processes is vital to structure seamless solution and appropriate, prompt & accurate response.<br><br>Decision Making Authority & Responsibility<br>- Provide the highest level of Customer Service in response to complaints and ensure excellent Customer Experience.<br><br>- Manage customer expectation through result oriented proactive actions and correct understanding of escalation hierarchy for swift resolutions.<br><br>- CRM maintenance at all times with correct capturing of records & comments<br><br>- Continuously update and manage knowledge database<br><br>- Timely escalations to supervisor to avoid and control reputational damage for Mashreq<br><br>- Maintain a professional image of MB throughout his/her interactions, written & oral, with customers –internal & external<br><br>- Authority to recommend financial waivers / reversals for customers justified by the investigation conducted for the respective customer complaint.<br><br>- Level 1 Authority as per Delegation Matrix for financial reversals, to recommend process reviews, system changes and modifications across all related functions to improve customer satisfactions.<br><br><br>Knowledge, Skills and Experience<br>- Should be proactive and customer focused without compromising the bank’s interest. Courteous and respectful in communication<br><br>- Understanding of complete Retail Banking, SME ,Neo products, processes and systems<br><br>- Previous experience in customer service, complaints handling is advantageous<br><br>- Excellent analytical skills to enable resolution of complex problems.<br><br>- Working knowledge of banking operating systems, Microsoft Word and Excel<br><br>- Excellent inter-personal and communication skills (English written and oral) – Arabic will be added advantage<br><br>- Ability to work independently as well as collaboratively in a team environment.<br><br>- Demonstrated professionalism, patience, and diplomacy in handling customer interactions.<br><br>- 1 – 2 years customer service experience in banking<br><br>- Graduate

Responsible for managing and optimizing the company's Customer Relationship Management (CRM) system. This role involves overseeing data management, user administration, and system customization to enhance customer engagement and satisfaction. The CRM Supervisor will collaborate with multiple departments to improve customer journey, handle complaints effectively, and analyze customer data to drive strategic business decisions.<br><br><strong>Requirements<br><br></strong><ul><li>Manage the SIXT's CRM system, including data management, user management, and system customization. </li><li>Implement complaint handling procedures and ensure that all complaints are handled effectively and efficiently. </li><li>Collaborate with departments such as Marketing, Finance, and Operations to improve customer journey and meet customer expectations. </li><li>Monitor customer feedback and take corrective actions to enhance customer experience. </li><li>Conduct customer surveys to identify areas for improvement and develop strategies to address customer concerns. </li><li>Create customer journey maps to identify touchpoints and opportunities to enhance customer engagement. </li><li>Analyze customer data and provide insights to other departments to support business decisions. </li><li>Stay up to date with industry trends and best practices in CRM and customer experience management</li></ul>

<ul><li><p>Asset Production panel engineer for doing daily activities</p></li><li><p>Monitor and control all process parameters / alarms in his respective unit (fractionation unit, compression unit, acid gas removal unit) with appropriate experience in the reaction section.</p></li><li><p>inform the senior panel engineer of any emergency that occurs in their unit without taking any action on his own.</p></li><li><p>Follow up with lab samples and test liquids and gases for chemical characteristics of the products or send samples to laboratory for analysis.</p></li><li><p>Prepare a log sheet with the daily activities in his unit (any action, or maintenance or analysis).</p></li><li><p>Monitor the process and lab results related to his unit to ensure product quality.</p></li><li><p>Operate the start -up and shutdown process under the direction of the assistant shift supervisor or the senior panel engineer.</p></li><li><p>Review the daily reports from field operator about his specific area status in order to facilitate running the plant smoothly and taking corrective actions in case of emergency.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Petroleum Engineering/Chemical Engineering (or equivalent)</p></li></ul><p></p>

<ul><li><p>Conduct daily rounds across common areas, facilities, and outdoor spaces to evaluate overall site conditions.</p></li><li><p>Identify, document, and report maintenance needs, technical faults, and service gaps promptly.</p></li><li><p>Collaborate with maintenance, housekeeping, security, and agricultural teams to resolve site issues efficiently.</p></li><li><p>Liaise with relevant departments to follow up on operational complaints from residents until full resolution.</p></li><li><p>Oversee the performance of contracted service providers to ensure compliance with quality, safety, and operational standards.</p></li><li><p>Maintain accurate logs of site observations, corrective actions, and open items; prepare daily progress reports for the direct supervisor.</p></li><li><p>Proactively suggest operational enhancements to elevate the overall resident experience.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Education:</strong> Bachelor’s degree in engineering (Civil, Architectural, Mechanical, or Electrical preferred).</p></li><li><p><strong>Experience:</strong> Fresh graduate (0 years of experience). Prior internships in Facilities Management (FM), Site Operations, or Maintenance are a strong plus.</p></li><li><p><strong>Field Presence:</strong> Full willingness to work on-site and perform regular outdoor site walks.</p></li><li><p><strong>Soft Skills:</strong> High attention to detail, proactive follow-up habits, strong communication, and practical problem-solving skills.</p></li></ul><p></p>