Remote Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is a growing company focused on expanding its customer base through proactive sales outreach, product demonstrations, and relationship-driven selling. As the company continues to grow, they are seeking an experienced <strong>Sales Account Executive (Zoho)</strong> to generate opportunities, manage the sales pipeline, and convert qualified prospects into customers.</p><br>Role Overview<p>The <strong>Sales Account Executive (Zoho)</strong> will own the sales process from lead generation through close. This role is responsible for outbound prospecting, qualifying opportunities, conducting discovery and product demonstrations, managing follow-ups, maintaining an accurate CRM pipeline, and closing qualified deals. The ideal candidate is a proactive, results-oriented sales professional who can confidently engage prospects, understand their business needs, communicate product value, and maintain consistent follow-through throughout the sales cycle.</p><br>Location<p><strong>Fully Remote (Work from Home) | </strong>9:00 AM - 5:00 PM EST</p><br>Key ResponsibilitiesLead Generation &amp; Prospecting<ul><li><p>Identify and generate new sales opportunities through proactive outbound prospecting.</p><br></li><li><p>Conduct cold calls, email outreach, and consistent follow-ups with prospective customers.</p><br></li><li><p>Research prospects to understand their businesses, potential needs, and buying opportunities.</p><br></li><li><p>Qualify leads based on fit, urgency, needs, and purchasing potential.</p><br></li><li><p>Maintain consistent prospecting activity to build a healthy pipeline of qualified opportunities.</p><br></li></ul>Discovery Calls &amp; Product Demonstrations<ul><li><p>Conduct discovery calls to understand prospect needs, challenges, and objectives.</p><br></li><li><p>Lead product demonstrations tailored to each prospect’s requirements.</p><br></li><li><p>Clearly communicate the company’s solutions, capabilities, and value proposition.</p><br></li><li><p>Answer questions and address concerns throughout the evaluation process.</p><br></li><li><p>Establish credibility and build trust with prospective customers and decision-makers.</p><br></li></ul>Pipeline &amp; CRM Management<ul><li><p>Manage leads and opportunities throughout the sales cycle using <strong>Zoho CRM</strong>.</p><br></li><li><p>Maintain accurate records of prospect conversations, opportunities, follow-ups, and next steps.</p><br></li><li><p>Ensure CRM information remains complete, organized, and current.</p><br></li><li><p>Track deal progression and proactively address stalled opportunities.</p><br></li><li><p>Maintain visibility into pipeline activity and sales forecasts.</p><br></li></ul>Follow-Up &amp; Deal Closing<ul><li><p>Maintain consistent follow-up after demos, discovery calls, and other prospect interactions.</p><br></li><li><p>Identify and address objections that may prevent prospects from moving forward.</p><br></li><li><p>Build relationships with relevant decision-makers throughout the sales process.</p><br></li><li><p>Negotiate and close qualified sales opportunities.</p><br></li><li><p>Ensure closed customers transition smoothly from sales into the onboarding process.</p><br></li></ul>Customer Relationship Management<ul><li><p>Develop strong relationships with prospects and customers.</p><br></li><li><p>Use a consultative sales approach to understand customer goals and recommend appropriate solutions.</p><br></li><li><p>Gather prospect and customer feedback and communicate relevant insights to internal teams.</p><br></li><li><p>Maintain a professional and customer-focused experience throughout the sales journey.</p><br></li></ul>QualificationsExperience<ul><li><p><strong>2+ years of experience</strong> in sales, account management, business development, or a similar revenue-generating role.</p><br></li><li><p>Experience managing sales opportunities from lead generation through closing.</p><br></li><li><p>Proven experience with outbound prospecting, including cold calling and email outreach.</p><br></li><li><p>Experience conducting discovery calls and product demonstrations.</p><br></li><li><p>Experience managing and closing qualified sales opportunities.</p><br></li><li><p>Hands-on experience with <strong>Zoho CRM</strong> or a comparable CRM platform.</p><br></li></ul>Skills<ul><li><p>Strong outbound prospecting and lead qualification capabilities.</p><br></li><li><p>Ability to conduct effective discovery conversations and uncover customer needs.</p><br></li><li><p>Strong product demonstration and presentation skills.</p><br></li><li><p>Ability to confidently handle objections and guide prospects toward purchasing decisions.</p><br></li><li><p>Strong negotiation and closing skills.</p><br></li><li><p>Excellent follow-up and pipeline management capabilities.</p><br></li><li><p>Strong CRM discipline with the ability to maintain accurate opportunity and activity data.</p><br></li><li><p>Ability to build rapport and credibility quickly with prospects and decision-makers.</p><br></li><li><p>Strong organizational skills with the ability to manage multiple active opportunities simultaneously.</p><br></li><li><p>Results-oriented approach with a focus on achieving sales and revenue targets.</p><br></li><li><p>Ability to work independently and take ownership of the complete sales process.</p><br></li></ul>What Success Looks Like<ul><li><p>A consistent pipeline of qualified sales opportunities is generated through outbound prospecting.</p><br></li><li><p>Prospects are effectively qualified and moved through clearly defined sales stages.</p><br></li><li><p>Discovery calls and product demonstrations consistently move qualified opportunities forward.</p><br></li><li><p>Follow-ups are completed promptly and no viable opportunities are lost due to lack of communication.</p><br></li><li><p>Zoho CRM remains accurate, organized, and up to date.</p><br></li><li><p>Objections are handled effectively and qualified opportunities consistently convert into customers.</p><br></li><li><p>Sales activity contributes directly to achieving revenue and growth targets.</p><br></li><li><p>Customers receive a professional and consultative experience throughout the buying process.</p><br></li></ul>Opportunity<p>This role offers the opportunity to take ownership of the complete sales process and directly contribute to company growth. The <strong>Sales Account Executive (Zoho)</strong> will gain hands-on ownership across prospecting, discovery, demonstrations, pipeline management, negotiation, and closing while building strong relationships with prospective customers.</p><br><p>For a motivated sales professional who enjoys generating opportunities, running demos, and closing business, this role provides the opportunity to make a measurable impact on revenue growth.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<p><h4>About Four Seasons</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location</h4> <p>The heartbeat of the Nile. In the heart of Cairo on the banks of the River Nile, our hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year-old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.</p> <h4>About Four Seasons Hotel Cairo at Nile Plaza, Egypt</h4> <p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <h4>The role of the Assistant Director of People & Culture</h4> <p>The Assistant Director of People & Culture plays a key role in supporting the overall People & Culture strategy, ensuring an exceptional employee experience throughout the entire team member lifecycle. This position partners closely with leaders across the hotel to foster a positive workplace culture, drive employee engagement, support talent acquisition and retention initiatives, and ensure compliance with labor laws and company policies.</p> <p>The role provides leadership across HR operations, employee relations, learning and development, performance management, and colleague wellbeing, while helping to develop talent and strengthen organizational capabilities. Success in this role requires strong collaboration, effective communication, attention to detail, and the ability to manage multiple priorities in a fast-paced hospitality environment.</p> <h4>Our ideal Assistant Director of People & Culture</h4> <p>We're looking for a passionate and people-focused HR professional who thrives in a dynamic environment and enjoys building positive employee experiences. You have 2 to 4 years of experience in Human Resources, Employee Relations, People & Culture, or a similar field, supported by a bachelor's degree, diploma, or equivalent combination of education and experience.</p> <p>You have a solid understanding of labor laws, employment regulations, and HR best practices, and you're confident managing a variety of HR activities with accuracy and professionalism.</p> <p>You are highly organized, detail-oriented, and able to balance multiple priorities while maintaining a high standard of work. Comfortable using Microsoft Office Suite and HR systems, you bring strong administrative capabilities along with excellent written and verbal communication skills in English. You understand the importance of confidentiality and can handle sensitive information with discretion and integrity.</p> <p>Most importantly, you're a relationship builder who enjoys working with employees and leaders at all levels of the organization. You have hands-on experience supporting employee engagement initiatives, talent acquisition activities, personnel administration, HR compliance, and employee relations matters. Experience within the hospitality industry, particularly with a luxury hotel brand, will be a strong advantage and will help you quickly adapt and succeed in this role.</p> <h4>Unlock a world of employee well-being & satisfaction with our comprehensive benefit offerings</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Complimentary dry cleaning for employee uniforms, employee meals and stays at Four Seasons properties (based on availability), with discounted meals</li> <li>Comprehensive private medical insurance, dental, disability, and life insurance</li> <li>Retirement benefits and pension</li> </ul> <p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We look forward to receiving your application!</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Think insurance is boring? Think again.</strong><br>Trufla Technology is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API’s, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance.&nbsp;<br><strong>Trufla is leading a digital revolution</strong> that will transform the insurance industry! We’re growing fast, and we’re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.&nbsp;<br>It’s our goal for Trufla to be the <strong>BEST place to work</strong>. A great corporate culture is one of our top priorities.<br><strong>Main Benefits:</strong><br><ul><li>Competitive Salary</li><li>Health Insurance</li><li>Gym Membership</li><li>Flexible Working Hours</li><li>Continuing Education Opportunities</li><li>Work from home</li><li>Team Building Activities</li><li>Milestone celebrations – work anniversaries, birthday celebrations, etc.</li></ul><strong>About the Role</strong><br>As IT Manager, you will be a hands-on technical leader within Trufla's IT &amp; Security function, reporting directly to the Country Manager and collaborating across our Cairo and Canada teams. You will own the day-to-day operations of Trufla's IT environment — ensuring infrastructure reliability, endpoint health, and security hygiene across the organization.<br>You will play a key role in executing on the company's IT and security roadmap, collaborating with leadership on SOC 2 compliance initiatives, and leading a team of IT professionals to deliver consistent, high-quality service across the business.<br><strong>Responsibilities</strong><br><strong>Team &amp; Operations Management</strong><br><ul><li>Manage and mentor IT team members, coordinating workload, priorities, and professional development</li><li>Oversee the day-to-day operations of IT support, ensuring timely resolution of incidents, requests, and escalations</li><li>Maintain and improve ticketing processes, SLAs, and reporting on IT operations health</li><li>Coordinate move, add, and change (MAC) requests submitted by line managers</li><li>Liaise with third-party vendors, ISPs, and software/hardware suppliers as needed</li><li>Participate in and help manage the on-call rotation for after-hours and weekend critical support</li></ul><strong>Infrastructure &amp; Endpoint Management</strong><br><ul><li>Oversee the installation, configuration, testing, maintenance, and monitoring of end-user workstations, hardware, software, and telephony equipment</li><li>Manage device lifecycle — procurement, imaging, deployment, tracking, and retirement — using tools such as Snipe-IT and Microsoft Intune</li><li>Administer and maintain Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive</li><li>Manage identity and access in Microsoft Entra ID (Azure AD), including user provisioning, group policies, and conditional access</li><li>Maintain and improve endpoint security configurations, patch management, and compliance posture</li><li>Support and maintain VPN infrastructure and remote access solutions (e.g. OpenVPN)</li><li>Accurately document hardware and software assets, configurations, and incidents</li></ul><strong>Security &amp; Compliance Support</strong><br><ul><li>Collaborate with the Country Manager on executing Trufla's security strategy and SOC 2 compliance program</li><li>Assist in implementing and maintaining security controls aligned with SOC 2, ISO 27001, and NIST frameworks</li><li>Monitor and review security-related events, assess risk and validity, and escalate appropriately</li><li>Assist in conducting capability assessments and developing remediation strategies</li><li>Enforce endpoint security standards, access control policies, and data handling procedures</li><li>Participate in security awareness training delivery across the organization</li><li>Support penetration testing activities and follow-up remediation efforts</li></ul><strong>Process &amp; Documentation</strong><br><ul><li>Develop and maintain IT procedures, runbooks, and knowledge base documentation</li><li>Assist in preparing and upholding procedures for logging, reporting, and statistically monitoring IT operations</li><li>Contribute to the continuous improvement of IT processes and tooling</li></ul><strong>Qualifications</strong><br><ul><li>College diploma or university degree in Computer Science, Information Technology, or a related field</li><li><strong>5+ years of experience</strong> in an IT or Network/Security role</li><li><strong>2+ years of experience leading or supervising an IT team</strong></li><li>Hands-on experience with <strong>Microsoft 365 administration</strong> (Entra ID, Intune, Exchange, SharePoint, Teams)</li><li>Familiarity with <strong>SOC 2 compliance</strong> concepts and IT security control frameworks (ISO 27001, NIST, CIS Controls)</li><li>Sound technical knowledge of PC hardware, networking, mobile devices, and related technologies</li><li>Experience with endpoint management and device lifecycle tools (e.g. Intune, Snipe-IT)</li><li>Working knowledge of VPN solutions, firewall management, and network infrastructure</li><li>Experience conducting or supporting penetration testing activities</li><li>Able to read and understand technical manuals, procedural documentation, and OEM guides</li></ul><strong>Personal Attributes</strong><br><ul><li>Strong leadership and organizational skills with the ability to manage competing priorities</li><li>Clear written and oral communication skills in English</li><li>Customer-service oriented with strong interpersonal and relationship-building skills</li><li>Ability to translate technical issues into clear, actionable language for non-technical stakeholders</li><li>Flexible and adaptable with a proven problem-solving mindset</li><li>High degree of professionalism, integrity, and accountability</li><li>Self-motivated with the ability to execute effectively in a fast-paced environment</li><li>Detail-oriented and process-driven with a continuous improvement mindset</li></ul><strong>Working Conditions</strong><br><ul><li>Sitting for extended periods of time</li><li>Dexterity of hands and fingers to operate a computer keyboard, mouse, and peripherals</li><li>Occasional lifting and transporting of moderately heavy objects such as computers and peripherals</li><li>Availability for periodic on-call after-hours support</li></ul><em>Trufla Technology is an equal opportunity employer and is committed to all forms of diversity in the workplace. </em><strong><em>All qualified individuals are encouraged to apply</em></strong><em>.</em><br>*After applying, complete your application by taking the required assessment below:<br><span>https://app.testgorilla.com/s/bhh62y7z</span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Think insurance is boring? Think again.</strong><br>Trufla Technology is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API’s, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance.&nbsp;<br><strong>Trufla is leading a digital revolution</strong> that will transform the insurance industry! We’re growing fast, and we’re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.&nbsp;<br>It’s our goal for Trufla to be the <strong>BEST place to work</strong>. A great corporate culture is one of our top priorities.<br><strong>Main Benefits:</strong><br><ul><li>Competitive Salary</li><li>Health Insurance</li><li>Gym Membership</li><li>Flexible Working Hours</li><li>Continuing Education Opportunities</li><li>Work from home</li><li>Team Building Activities</li><li>Milestone celebrations – work anniversaries, birthday celebrations, etc.</li></ul><strong>About the Role</strong><br>As Senior IT Specialist, you are the technical backbone of Trufla's day-to-day IT operations. You are an experienced, well-rounded IT professional who can handle complex technical issues independently, support junior team members, and work confidently across the tools and platforms that power Trufla's infrastructure.<br>This role is hands-on — you'll be the go-to person for escalated support, system administration, and ensuring our endpoints, identities, and core services are running smoothly and securely. You bring enough experience to work with minimal supervision and enough initiative to proactively identify and fix problems before they become incidents.<br><strong>Responsibilities</strong><br><strong>Technical Support &amp; Troubleshooting</strong><br><ul><li>Serve as the escalation point for complex technical issues that go beyond Tier 1 support</li><li>Perform onsite and remote diagnosis, analysis, and resolution of workstation, hardware, software, and network problems</li><li>Install, configure, test, maintain, and monitor end-user workstations, peripherals, and telephony equipment</li><li>Accurately document all hardware/software issues, resolutions, and asset changes</li><li>Liaise with third-party vendors and support teams as needed for issue resolution</li></ul><strong>Systems &amp; Platform Administration</strong><br><ul><li>Administer and support <strong>Microsoft 365</strong> services including Exchange Online, Teams, SharePoint, and OneDrive</li><li>Manage user accounts, groups, licenses, and policies in <strong>Microsoft Entra ID (Azure AD)</strong></li><li>Support endpoint management and compliance using <strong>Microsoft Intune</strong> — device enrollment, configuration profiles, compliance policies, and app deployment</li><li>Maintain asset records and device lifecycle tracking in <strong>Snipe-IT</strong></li><li>Support and maintain <strong>OpenVPN</strong> and remote access configurations for staff</li><li>Assist in managing cloud infrastructure components and connectivity (AWS, GCP, or Azure as applicable)</li><li>Contribute to the maintenance of network infrastructure including switches, routers, and firewalls</li></ul><strong>Security &amp; Compliance</strong><br><ul><li>Apply and enforce endpoint security standards, access control policies, and data handling procedures</li><li>Collaborate with the Country Manager on the implementation of SOC 2 compliance controls</li><li>Monitor systems for security events, anomalies, and vulnerabilities; escalate findings appropriately</li><li>Assist in executing and following up on penetration testing activities</li><li>Contribute to security awareness efforts and internal training delivery</li><li>Maintain familiarity with security frameworks including SOC 2, ISO 27001, and CIS Controls</li></ul><strong>Process &amp; Knowledge Management</strong><br><ul><li>Maintain up-to-date IT documentation including runbooks, knowledge base articles, and configuration records</li><li>Mentor junior IT team members and contribute to their technical growth</li><li>Participate in the on-call rotation for after-hours and weekend critical support</li><li>Assist in handling MAC (move, add, change) requests submitted by line managers</li></ul><strong>Qualifications</strong><br><ul><li>College diploma or university degree in Computer Science, Information Technology, or a related field</li><li><strong>3–5 years of hands-on experience</strong> in an IT support or systems administration role</li><li>Proficient in <strong>Microsoft 365 administration</strong> — Exchange Online, Teams, SharePoint, Entra ID, Intune</li><li>Experience with <strong>endpoint management tools</strong> (Microsoft Intune, Snipe-IT, or equivalent)</li><li>Working knowledge of <strong>VPN technologies</strong> (OpenVPN or similar)</li><li>Familiarity with <strong>cloud platforms</strong> such as AWS or GCP (basic administration and access management)</li><li>Understanding of IT security fundamentals and exposure to compliance frameworks (SOC 2, ISO 27001, CIS Controls)</li><li>Sound knowledge of PC hardware, networking concepts, and mobile device management</li><li>Experience with ticketing systems and ITSM processes</li><li>Able to read and understand technical manuals, procedural documentation, and OEM guides</li></ul><strong>Personal Attributes</strong><br><ul><li>Technically strong and self-sufficient — can troubleshoot and resolve complex issues independently</li><li>Clear and professional communicator in English, both written and verbal</li><li>Team player who actively supports colleagues and contributes to shared goals</li><li>Proactive and organized — identifies problems before they escalate</li><li>Reliable and accountable with a high attention to detail</li><li>Adaptable in a fast-paced environment with shifting priorities</li><li>Curious and self-driven — stays current on relevant technologies and best practices</li></ul><strong>Working Conditions</strong><br><ul><li>Sitting for extended periods of time</li><li>Dexterity of hands and fingers to operate a computer keyboard, mouse, and peripherals</li><li>Occasional lifting and transporting of moderately heavy objects such as computers and peripherals</li><li>Availability for periodic on-call after-hours support</li></ul><em>Trufla Technology is an equal opportunity employer and is committed to all forms of diversity in the workplace. </em><strong><em>All qualified individuals are encouraged to apply</em></strong><em>.</em><br>*<strong>After applying, complete your application by taking the required assessment below:</strong><br><span>https://app.testgorilla.com/s/6tcpu6p3</span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br>We are seeking a Junior UI/UX Designer to support the design team in delivering clear, consistent and usable experiences across web platforms. The role focuses on screen-level design delivery, from wireframes and prototypes through to polished, developer-ready user interfaces, while also contributing to research activities and maintaining accurate, scalable design system assets. This opportunity is based in Egypt and is well suited to a designer with early product, UI or UX experience who is looking to grow into independent ownership of product areas over time<br><br><br><b>What you’ll do</b> <br>Design screen-level user interfaces using established design patterns, including layout, spacing, hierarchy, interaction states and responsive behaviour.<br> Maintain and improve the design system library, including component naming, variant organisation, instance management and identifying differences between design and production.<br> Prepare design files for handoff, including annotations, specifications, asset exports and responses to implementation questions from engineering teams.<br> Support research operations by helping with participant scheduling, script preparation, note-taking, session recording and first-pass synthesis.<br> Deliver high-quality, on-brand and user-friendly designs in line with agreed delivery timelines.<br> Contribute to smooth design-to-development handoffs and support product improvements informed by user research and data.<br><br><br><b>Who you are</b> <br>You have 1 to 3 years of experience in UI, UX, product design or a related design role. Internship, freelance, agency placement or strong self-directed portfolio experience may also be considered<br> You have experience creating end-to-end product design solutions in agile environments<br> You are proficient in Figma, FigJam or similar tools, with knowledge of component libraries, auto-layout, variables and design tokens.&nbsp;<br> You understand responsive design across different devices and platforms.&nbsp;<br> You have a strong grasp of UX principles, accessibility standards and design best practice.&nbsp;<br> You can translate complex requirements into simple, intuitive user experiences.&nbsp;<br> You communicate clearly with stakeholders and can explain design decisions with confidence and evidence.&nbsp;<br> You have a portfolio that demonstrates user-centred design work and practical product thinking<br> A degree in product design, computer engineering, computer science or a related field is beneficial, although equivalent experience may also be relevant.<br> Experience with AI-driven products, scalable design systems, usability testing, motion design, micro-interaction prototyping or HTML/CSS fundamentals would be advantageous.<br><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br>Opportunity to gain practical experience across the full UI/UX design delivery process, from wireframes and prototypes to developer-ready user interfaces.<br> Exposure to agile product design environments and cross-functional collaboration with engineering teams.&nbsp;<br> Hands-on experience maintaining and improving design systems, including components, variants, tokens and production alignment.<br> The chance to contribute to user research activities and apply insights to improve product experiences.&nbsp;<br> A role designed to support growth towards independent ownership of product areas over time.&nbsp;<br><br><br><b>What skills you will learn</b> <br>Creating polished, accessible and responsive user interfaces for web platforms.&nbsp;<br> Strengthening advanced Figma skills, including component libraries, auto-layout, variables and design tokens.<br> Preparing clear design handoff materials, including annotations, specifications and export-ready assets.<br> Supporting usability research through scheduling, script preparation, note-taking, recording and synthesis.&nbsp;<br> Building confidence in presenting design decisions and collaborating with stakeholders and engineers.&nbsp;<br> Applying accessibility standards, UX principles and design best practice to product experiences.<br><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br>LinkedIn: VOIS on LinkedIn<br> Facebook:&nbsp;VOIS on Facebook<br> Instagram:&nbsp;VOIS on Instagram<br> You can also chat with our employees to learn more about our projects:&nbsp;Chat with our employees<br><br><br><br> </div>

<p>We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. About TMF Group TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Group s teams in 120 offices. Discover the Role It is an area experiencing significant growth in TMF, thus providing an opportunity for great career development.</p><p><strong>Key Responsibilities</strong></p><p><strong>Position Summary</strong> The Accounting &amp; Tax Senior Executive is responsible for managing and reviewing accounting, financial reporting, tax compliance, accounts payable, and regulatory support services for a portfolio of clients. The role requires strong technical knowledge, sound judgment, and the ability to independently handle complex client matters while ensuring compliance with local laws, tax regulations, and TMF quality standards. The Senior Executive is also expected to support junior team members, coordinate with internal and external stakeholders, and contribute to process improvement and client service excellence.</p><p><strong>Key Responsibilities</strong></p><p><strong>Accounting &amp; Financial Reporting</strong></p><ul><li>Manage and review monthly bookkeeping activities in accordance with local GAAP and applicable client reporting requirements.</li><li>Review and validate financial transactions, including AR, AP, payments, receipts, fixed assets, depreciation, accruals, provisions, and prepayments.</li><li>Prepare, review, and analyze monthly financial reports and reporting packages, including Balance Sheet, Income Statement, Trial Balance, General Ledger, Bank Reconciliations, and client-specific management reports.</li><li>Ensure accuracy, completeness, and timely delivery of financial reports in line with agreed service levels and internal quality standards.</li><li>Lead coordination with auditors and support the preparation of annual statutory financial statements and audit requirements.</li></ul><p><strong>Tax Compliance</strong></p><ul><li>Review and Lead the submission of the recurring tax filings, including VAT, Corporate Income Tax, Withholding Tax, salary tax, stamp tax, and other applicable tax declarations.</li><li>Review tax computations and reconciliations to ensure accuracy and compliance with local tax laws and deadlines.</li><li>Guide on the required tax registrations and regulatory reporting requirements and other statutory submissions as applicable.</li><li>Monitor filing deadlines, coordinate tax payments, and maintain proper evidence of submissions and settlements.</li><li>Lead any tax inspections, tax audits, and authority inquiries for the clients to ensure preparing required reconciliations, schedules, and supporting documentation and handle all communications with the tax inspectors.</li></ul><p><strong>Accounts Payable, Cash Management &amp; Controls</strong></p><ul><li>Lead the process of reviewing supplier invoices and payment requests, and ensure approval workflows to ensure compliance with client policies and local requirements.</li><li>Oversee payment processing through client banking platforms and maintain proper documentation and audit trails.</li><li>Review bank reconciliations, vendor reconciliations, and payment records to identify and resolve discrepancies on a timely basis.</li><li>Strengthen internal controls over payment cycles, cash management, and client authorization procedures.</li></ul><p><strong>Client Service, Advisory &amp; Stakeholder Management</strong></p><ul><li>Act as a key point of contact for assigned clients on accounting and tax computation and regulatory requirements.</li><li>Provide practical guidance to clients on local accounting and tax compliance requirements, escalating complex matters where required.</li><li>Maintain strong client relationships by ensuring timely responses, proactive follow-up, and clear communication of risks, deadlines, and deliverables.</li><li>Coordinate with internal teams, auditors, legal advisors, banks, tax authorities, and external consultants to support client deliverables.</li><li>Keep clients and internal stakeholders informed of relevant regulatory, tax, and compliance updates.</li><li>Serve as an effective technical point of contact for escalations and client dissatisfaction matters.</li></ul><p><strong>Team Support &amp; Process Improvement</strong></p><ul><li>Review work prepared by junior team members and provide technical guidance, coaching, and feedback as needed.</li><li>Support workload planning, task prioritization, and monitoring of deliverables for assigned clients.</li><li>Identify process gaps, recommend improvements, and contribute to standardization of accounting, tax, and reporting procedures.</li><li>Ensure proper documentation, filing, and knowledge transfer in accordance with internal procedures and quality standards.</li><li>Support the enhancement and automation of existing t</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Accounting, Finance, Commerce, or a related field.</li><li>8-12 years of relevant experience in accounting, financial reporting, bookkeeping, tax compliance, and client service.</li><li>Strong knowledge of local accounting standards, tax regulations, statutory filing requirements, and regulatory compliance procedures.</li><li>Deep understanding of VAT, corporate tax, withholding tax, payroll tax, e-invoicing, and tax inspection procedures.</li><li>Advanced Excel skills and strong analytical, reconciliation, and problem-solving capabilities.</li><li>Strong communication skills with the ability to manage client relationships and coordinate with multiple stakeholders.</li><li>Ability to manage multiple clients, prioritize tasks, meet deadlines, and work effectively under pressure.</li><li>Experience in professional services, outsourcing, or multinational environments is preferred.</li><li>Professional certification or progress toward certification such as CPA, ACCA, CMA, or equivalent is an advantage.</li></ul><p>What's in it for you?</p><p>Pathways for career development</p><ul><li>Work with colleagues and clients around the world on interesting and challenging work.</li><li>We provide internal career opportunities, so you can take your career further within TMF.</li><li>Continuous development is supported through global learning opportunities from the TMF Business Academy.</li></ul><p>Making an impact</p><ul><li>You'll be helping us to make the world a simpler place to do business for our clients.</li><li>Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.</li></ul><p>A supportive environment</p><ul><li>Strong feedback culture to help build an engaging workplace.</li><li>Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.</li><li>We're looking forward to getting to know you!</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Description</strong><br>Job Title: Senior Accountant <br>Department: Finance &amp; Accounting<br>Reports To: Finance Manager / General Manager CEO <br>Location: El- Sheikh Zayed, Giza, Egypt <br>Job Summary<br>• Junior Accountant is responsible for managing the company's daily financial transactions, maintaining accurate accounting records, preparing financial reports, monitoring customer collections and supplier payments, supporting budgeting activities, and ensuring compliance with company policies and Egyptian financial regulations.<br>• Senior Accountant will oversee daily accounting operations, including general ledger maintenance, accounts payable and receivable, bank reconciliations, and expenses tracking. The role includes preparing monthly, quarterly, and annual financial statements, supporting budgeting and forecasting, and ensuring compliance with relevant accounting standards and local regulations. The Senior Accountant will monitor cost structures, assist with pricing decisions, and provide financial analysis to support management decisions. This is a full-time, hybrid role based in El Sheikh Zaid, with the flexibility to perform some responsibilities from home. The person in this role will collaborate closely with operations, sales, and management to maintain accurate financial records and support business growth.<br>Key Responsibilities<br>1. General Accounting<br>• Record and maintain all daily accounting transactions accurately and on time.<br>• Prepare journal entries and monthly closing entries.<br>• Maintain the general ledger and supporting documentation.<br>• Verify financial documents before processing.<br>2. Accounts Receivable<br>• Issue customer invoices and follow up on collections.<br>• Monitor customer balances and aging reports.<br>• Coordinate with the Sales Department regarding overdue accounts.<br>• Prepare weekly and monthly collection reports.<br>• Reconcile customer accounts regularly.<br>3. Accounts Payable<br>• Review supplier invoices against purchase orders and goods received notes.<br>• Process supplier payments according to approved payment schedules.<br>• Reconcile supplier statements and resolve discrepancies.<br>• Maintain accurate supplier records.<br>4. Cash &amp; Bank Management<br>• Monitor daily cash flow.<br>• Prepare bank reconciliation statements monthly.<br>• Manage petty cash and employee advances.<br>• Record all bank transactions accurately. <br>5. Cost Control &amp; Project Accounting<br>• Monitor project costs for manufacturing and installation activities.<br>• Track material, labor, transportation, and installation costs.<br>• Prepare profitability reports for projects.<br>• Support management in cost reduction initiatives.<br>6. Tax &amp; Compliance<br>• Prepare accounting records required for VAT and tax filings.<br>• Support the preparation of tax returns and statutory reports.<br>• Coordinate with external auditors and tax consultants.<br>• Ensure compliance with Egyptian accounting standards and company policies.<br>7. Financial Reporting Prepare periodic reports including:<br>• Income Statement (Profit &amp; Loss)<br>• Balance Sheet<br>• Cash Flow Statement<br>• Accounts Receivable Aging Report<br>• Accounts Payable Report<br>• Budget vs. Actual Analysis<br>• Monthly Financial Performance Report<br>8. Internal Control<br>• Ensure compliance with internal financial procedures.<br>• Maintain confidentiality of financial information.<br>• Support internal and external audits.<br>• Recommend process improvements to strengthen financial controls.<br><strong>Requirements</strong><br>• Bachelor's Degree in Accounting, Commerce, or Finance.<br>• 2-4 years of accounting experience.<br>• Experience in manufacturing, construction, aluminum, or installation companies is preferred.<br>• Experience using ERP systems is an advantage. <br>Senior Accountant :<br>• Strong skills in general accounting, including journal entries, reconciliations, and financial statement preparation.<br>• Experience with budgeting, forecasting, and financial analysis to support strategic decision-making.<br>• Proficiency in accounting software and ERP systems, as well as solid skills in Microsoft Excel and other productivity tools.<br>• Knowledge of applicable accounting standards, tax regulations, and internal control best practices.<br>• Ability to interpret financial data, identify variances, and recommend corrective actions.<br>• Excellent attention to detail, organizational skills, and the ability to manage multiple deadlines.<br>• Strong communication and collaboration skills, with the ability to work effectively in a hybrid environment. Bachelor's degree in Accounting, Finance, or a related field; professional certification (e.g., CPA, CMA) is an advantage.<br>• Several years of progressive accounting experience, preferably in manufacturing, construction, or a related technical industry. Required Skills<br>• Strong knowledge of accounting principles.<br>• Advanced Microsoft Excel skills.<br>• Experience with accounting software and ERP systems.<br>• Financial reporting and analysis.<br>• Attention to detail and high level of accuracy.<br>• Time management and organizational skills.<br>• Strong communication and problem-solving abilities.<br>• Ability to work under pressure and meet deadlines. Key Performance Indicators (KPIs)<br>• Accuracy of accounting records.<br>• Timely completion of monthly closing.<br>• Accounts receivable collection rate.<br>• Days Sales Outstanding (DSO).<br>• Accuracy of bank reconciliations.<br>• On-time supplier payments.<br>• Timely submission of financial reports<br>• Budget variance control.<br>• Compliance with tax filing deadlines.<br>• Number of accounting errors identified during audits.<br>Authority The Accountant is authorized to:<br>• Review financial documents before recording.<br>• Communicate with customers and suppliers regarding financial matters.<br>• Prepare financial reports for management review.<br>• Recommend improvements to accounting procedures and internal controls.<br><strong>Benefits</strong><br>Benefits Junior Accountant - <br>Benefits<br>• Competitive Salary Package.<br>• Social Insurance. ( Adding Family is available )<br>• Annual Salary Review based on performance.<br>• Monthly Performance Bonus (Based on KPIs).<br>• Annual Leave as per Egyptian Labor Law.<br>• Transportation Allowance (if applicable).<br>• Paid Public Holidays.<br>• Training and Development Programs.<br>• Career Growth Opportunities.<br>• Overtime Compensation (if applicable).<br>• Friendly and Professional Work Environment.<br>Senior Accountant - Benefits<br>• Competitive Salary Package.<br>• Social Insurance. ( Adding Family is available )<br>• Annual Salary Review based on performance.<br>• Monthly Performance Bonus (Based on KPIs).<br>• Annual Performance Bonus.<br>• Mobile Allowance.<br>• Transportation Allowance (if applicable).<br>• Paid Annual Leave as per Egyptian Labor Law.<br>• Paid Public Holidays.<br>• Professional Training &amp; Development.<br>• Career Advancement Opportunities.<br>• Participation in Finance Process Improvement Projects.<br>• Overtime Compensation (if applicable).<br>• Professional and Collaborative Work Environment. <br>Junior Accountant<br>• Social Insurance<br>• KPI Monthly Bonus<br>• Annual Salary Increase<br>• Paid Annual Leave<br>• Training Opportunities<br>Senior Accountant<br>• Social Insurance<br>• KPI Monthly Bonus<br>• Annual Bonus<br>• Annual Salary Increase<br>• Mobile Allowance<br>• Transportation Allowance<br>• Professional Development &amp; Training<br>• Career Growth Opportunities<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.<br><br><p><b><span>Assistant Director of People &amp; Culture – Four Seasons Hotel Cairo at Nile Plaza, Egypt</span></b></p><br><br><br><p><b><span>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</span></b></p><br><br><p><span>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service</span></p><br><br><br><p><b><span>The Role of the Assistant Director of People &amp; Culture:</span></b></p><br><br><p><span>Assistant Director of People &amp; Culture plays a key role in supporting the overall People &amp; Culture strategy, ensuring an exceptional employee experience throughout the entire team member lifecycle. This position partners closely with leaders across the hotel to foster a positive workplace culture, drive employee engagement, support talent acquisition and retention initiatives, and ensure compliance with labor laws and company policies. The role provides leadership across HR operations, employee relations, learning and development, performance management, and colleague wellbeing, while helping to develop talent and strengthen organizational capabilities. Success in this role requires strong collaboration, effective communication, attention to detail, and the ability to manage multiple priorities in a fast-paced hospitality environment. </span></p><br><br><br><p><b><span>Our Ideal Assistant Director of People &amp; Culture:</span></b><br><span>We're looking for a passionate and people-focused HR professional who thrives in a dynamic environment and enjoys building positive employee experiences. You have 2 to 4 years of experience in Human Resources, Employee Relations, People &amp; Culture, or a similar field, supported by a Bachelor's degree, diploma, or equivalent combination of education and experience. You have a solid understanding of labor laws, employment regulations, and HR best practices, and you're confident managing a variety of HR activities with accuracy and professionalism.</span></p><br><br><p><span>You are highly organized, detail-oriented, and able to balance multiple priorities while maintaining a high standard of work. Comfortable using Microsoft Office Suite and HR systems, you bring strong administrative capabilities along with excellent written and verbal communication skills in English. You understand the importance of confidentiality and can handle sensitive information with discretion and integrity.</span></p><br><br><p><span>Most importantly, you're a relationship builder who enjoys working with employees and leaders at all levels of the organization. You have hands-on experience supporting employee engagement initiatives, talent acquisition activities, personnel administration, HR compliance, and employee relations matters. Experience within the hospitality industry, particularly with a luxury hotel brand, will be a strong advantage and will help you quickly adapt and succeed in this role.</span></p><br><br><br><p><b><span>Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:</span></b></p><br><br><ul><li><span>Competitive Salary, wages, and a comprehensive benefits package</span></li><li><span>Excellent Training and Development opportunities</span></li><li><span>Complimentary Dry Cleaning for Employee Uniforms</span><span>, Employee Meals and</span><span>&nbsp;stays at FS properties (based on availability), with discounted meals.</span></li><li><span>Comprehensive private medical insurance,&nbsp;</span><span>Dental/disability/life insurance</span></li><li><span>Retirement benefits/pension</span></li></ul><br><p><b><span>Learn more about what it is like to work at Four Seasons - visit us:</span></b></p><br><br><ul><li><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></li><li><span>https://www.facebook.com/FourSeasonsJobs</span></li></ul><br><p><span>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.&nbsp;<b><i>We look forward to receiving your application</i>!</b></span></p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is an innovative game development company focused on delivering engaging gaming experiences and providing high-quality support to its player community. They are seeking a dedicated <strong>Technical Customer Support Representative</strong> to manage player inquiries, troubleshoot issues, support app store review management, and collaborate with internal teams to improve the overall player experience.</p><br>Role Overview<p>As the <strong>Technical Customer Support Representative</strong>, you will be responsible for providing timely and professional support to players through Zendesk while helping identify, document, and escalate technical issues.</p><br><p>You will handle billing, account, and bug-related inquiries, manage player reviews across the Apple App Store and Google Play Store, assist with QA smoke testing, and collaborate with QA and development teams to resolve customer-reported issues.</p><br><p>This role is ideal for someone who is detail-oriented, tech-savvy, comfortable troubleshooting digital products, and interested in working within the gaming industry.</p><br>Location<p>Fully Remote (Work from Home) | Tuesday–Saturday, 10 AM–7 PM PST with a 1-hour lunch break</p><br>Key Responsibilities<p>Customer Support &amp; Player Experience</p><br><ul><li><p>Provide prompt and professional email support to players through Zendesk.</p><br></li><li><p>Respond to billing, account, bug, and other customer inquiries while maintaining a positive player experience.</p><br></li><li><p>Troubleshoot customer concerns and provide accurate information based on available support resources.</p><br></li><li><p>Maintain timely response times and contribute to strong customer satisfaction.</p><br></li></ul><p>Technical Issue Reporting &amp; QA Support</p><br><ul><li><p>Identify potential technical issues and bugs reported by players.</p><br></li><li><p>Document and report technical issues through Jira or similar task management platforms.</p><br></li><li><p>Collaborate with the QA team to provide relevant information and support issue resolution.</p><br></li><li><p>Familiarize yourself with game mechanics and features to conduct QA smoke tests and identify potential issues.</p><br></li><li><p>Track reported issues and provide appropriate follow-up when necessary.</p><br></li></ul><p>App Store Review Management</p><br><ul><li><p>Monitor player reviews across the Apple App Store and Google Play Store.</p><br></li><li><p>Respond professionally and constructively to player feedback and concerns.</p><br></li><li><p>Identify recurring themes or issues within app store reviews and communicate relevant findings internally.</p><br></li><li><p>Help maintain a positive and responsive presence across app store channels.</p><br></li></ul><p>Knowledge Base &amp; Documentation</p><br><ul><li><p>Assist with maintaining and updating customer support documentation.</p><br></li><li><p>Keep player-facing FAQs accurate, relevant, and aligned with current game functionality.</p><br></li><li><p>Identify opportunities to improve documentation based on recurring customer questions and support issues.</p><br></li></ul><p>Cross-Functional Collaboration</p><br><ul><li><p>Communicate customer concerns and recurring issues to internal teams through Slack.</p><br></li><li><p>Work closely with QA and development teams to support resolution of customer-reported problems.</p><br></li><li><p>Share relevant player feedback that can contribute to product and support improvements.</p><br></li><li><p>Maintain clear communication across teams when escalating or following up on technical issues.</p><br></li></ul>Qualifications<p>Experience</p><br><ul><li><p>2+ years of experience in customer support, preferably within gaming, technology, software, or another online product environment.</p><br></li><li><p>Experience providing ticket-based customer support using Zendesk or a similar CRM platform.</p><br></li><li><p>Experience managing FAQs, customer support documentation, or knowledge base content.</p><br></li><li><p>Experience with Apple App Store and Google Play Store review management is highly advantageous.</p><br></li><li><p>Previous experience supporting gaming products is preferred.</p><br></li></ul><p>Skills</p><br><ul><li><p>Has strong written communication skills and can provide clear, professional, and helpful responses to customer inquiries.</p><br></li><li><p>Is proficient with Zendesk or similar customer support platforms and can effectively manage tickets, customer inquiries, FAQs, and support workflows.</p><br></li><li><p>Is comfortable using Jira or similar task management tools to accurately document, escalate, and track technical issues.</p><br></li><li><p>Can use Slack or similar collaboration platforms to communicate customer concerns and coordinate effectively with internal teams.</p><br></li><li><p>Can quickly learn game mechanics, features, and digital environments to troubleshoot player issues and assist with QA smoke testing.</p><br></li><li><p>Has experience or familiarity with supporting online products, software, mobile applications, or similar digital experiences.</p><br></li><li><p>Can effectively manage player reviews and feedback across platforms such as the Apple App Store and Google Play Store.</p><br></li><li><p>Familiarity with mobile and PC gaming environments, platforms, and stores is considered a plus.</p><br></li></ul>Mindset &amp; Attributes<ul><li><p>Fast learner who can quickly become familiar with game mechanics and product features.</p><br></li><li><p>Highly organized, detail-oriented, and responsive when handling customer inquiries.</p><br></li><li><p>Customer-focused with a commitment to delivering a positive player experience.</p><br></li><li><p>Tech-savvy and comfortable investigating and communicating technical issues.</p><br></li><li><p>Collaborative and comfortable working closely with QA and development teams.</p><br></li><li><p>Flexible and adaptable when support priorities or demands change.</p><br></li><li><p>Passion for or familiarity with gaming is considered a plus.</p><br></li><li><p>Additional language skills are considered advantageous.</p><br></li></ul>What Success Looks Like<ul><li><p>Player inquiries receive timely, accurate, and professional responses.</p><br></li><li><p>Customer satisfaction remains strong and is reflected in CSAT performance.</p><br></li><li><p>Technical issues are accurately documented and communicated to QA and development teams.</p><br></li><li><p>QA smoke testing helps identify potential issues affecting the player experience.</p><br></li><li><p>App store reviews receive thoughtful and constructive responses that support a positive brand presence.</p><br></li><li><p>Customer support documentation and FAQs remain accurate and useful.</p><br></li><li><p>Internal teams receive clear information regarding recurring customer concerns and technical issues.</p><br></li><li><p>Collaboration between Customer Support, QA, and Development contributes to efficient issue resolution.</p><br></li></ul>Opportunity<p>This is an opportunity to join an innovative gaming company and play a direct role in supporting its player community. You will work across customer support, technical issue reporting, QA support, app store management, and internal collaboration while helping improve the overall player experience.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is an innovative game development company focused on delivering engaging gaming experiences and providing high-quality support to its player community. They are seeking a dedicated <strong>Customer Support Representative</strong> to manage player inquiries, troubleshoot issues, support app store review management, and collaborate with internal teams to improve the overall player experience.</p><br>Role Overview<p>As the <strong>Customer Support Representative</strong>, you will be responsible for providing timely and professional support to players through Zendesk while helping identify, document, and escalate technical issues.</p><br><p>You will handle billing, account, and bug-related inquiries, manage player reviews across the Apple App Store and Google Play Store, assist with QA smoke testing, and collaborate with QA and development teams to resolve customer-reported issues.</p><br><p>This role is ideal for someone who is detail-oriented, tech-savvy, comfortable troubleshooting digital products, and interested in working within the gaming industry.</p><br>Location<p>Fully Remote (Work from Home) | Tuesday–Saturday, 10 AM–7 PM PST with a 1-hour lunch break</p><br>Key Responsibilities<p>Customer Support &amp; Player Experience</p><br><ul><li><p>Provide prompt and professional email support to players through Zendesk.</p><br></li><li><p>Respond to billing, account, bug, and other customer inquiries while maintaining a positive player experience.</p><br></li><li><p>Troubleshoot customer concerns and provide accurate information based on available support resources.</p><br></li><li><p>Maintain timely response times and contribute to strong customer satisfaction.</p><br></li></ul><p>Technical Issue Reporting &amp; QA Support</p><br><ul><li><p>Identify potential technical issues and bugs reported by players.</p><br></li><li><p>Document and report technical issues through Jira or similar task management platforms.</p><br></li><li><p>Collaborate with the QA team to provide relevant information and support issue resolution.</p><br></li><li><p>Familiarize yourself with game mechanics and features to conduct QA smoke tests and identify potential issues.</p><br></li><li><p>Track reported issues and provide appropriate follow-up when necessary.</p><br></li></ul><p>App Store Review Management</p><br><ul><li><p>Monitor player reviews across the Apple App Store and Google Play Store.</p><br></li><li><p>Respond professionally and constructively to player feedback and concerns.</p><br></li><li><p>Identify recurring themes or issues within app store reviews and communicate relevant findings internally.</p><br></li><li><p>Help maintain a positive and responsive presence across app store channels.</p><br></li></ul><p>Knowledge Base &amp; Documentation</p><br><ul><li><p>Assist with maintaining and updating customer support documentation.</p><br></li><li><p>Keep player-facing FAQs accurate, relevant, and aligned with current game functionality.</p><br></li><li><p>Identify opportunities to improve documentation based on recurring customer questions and support issues.</p><br></li></ul><p>Cross-Functional Collaboration</p><br><ul><li><p>Communicate customer concerns and recurring issues to internal teams through Slack.</p><br></li><li><p>Work closely with QA and development teams to support resolution of customer-reported problems.</p><br></li><li><p>Share relevant player feedback that can contribute to product and support improvements.</p><br></li><li><p>Maintain clear communication across teams when escalating or following up on technical issues.</p><br></li></ul>Qualifications<p>Experience</p><br><ul><li><p>2+ years of experience in customer support, preferably within gaming, technology, software, or another online product environment.</p><br></li><li><p>Experience providing ticket-based customer support using Zendesk or a similar CRM platform.</p><br></li><li><p>Experience managing FAQs, customer support documentation, or knowledge base content.</p><br></li><li><p>Experience with Apple App Store and Google Play Store review management is highly advantageous.</p><br></li><li><p>Previous experience supporting gaming products is preferred.</p><br></li></ul><p>Skills</p><br><ul><li><p>Has strong written communication skills and can provide clear, professional, and helpful responses to customer inquiries.</p><br></li><li><p>Is proficient with Zendesk or similar customer support platforms and can effectively manage tickets, customer inquiries, FAQs, and support workflows.</p><br></li><li><p>Is comfortable using Jira or similar task management tools to accurately document, escalate, and track technical issues.</p><br></li><li><p>Can use Slack or similar collaboration platforms to communicate customer concerns and coordinate effectively with internal teams.</p><br></li><li><p>Can quickly learn game mechanics, features, and digital environments to troubleshoot player issues and assist with QA smoke testing.</p><br></li><li><p>Has experience or familiarity with supporting online products, software, mobile applications, or similar digital experiences.</p><br></li><li><p>Can effectively manage player reviews and feedback across platforms such as the Apple App Store and Google Play Store.</p><br></li><li><p>Familiarity with mobile and PC gaming environments, platforms, and stores is considered a plus.</p><br></li></ul>Mindset &amp; Attributes<ul><li><p>Fast learner who can quickly become familiar with game mechanics and product features.</p><br></li><li><p>Highly organized, detail-oriented, and responsive when handling customer inquiries.</p><br></li><li><p>Customer-focused with a commitment to delivering a positive player experience.</p><br></li><li><p>Tech-savvy and comfortable investigating and communicating technical issues.</p><br></li><li><p>Collaborative and comfortable working closely with QA and development teams.</p><br></li><li><p>Flexible and adaptable when support priorities or demands change.</p><br></li><li><p>Passion for or familiarity with gaming is considered a plus.</p><br></li><li><p>Additional language skills are considered advantageous.</p><br></li></ul>What Success Looks Like<ul><li><p>Player inquiries receive timely, accurate, and professional responses.</p><br></li><li><p>Customer satisfaction remains strong and is reflected in CSAT performance.</p><br></li><li><p>Technical issues are accurately documented and communicated to QA and development teams.</p><br></li><li><p>QA smoke testing helps identify potential issues affecting the player experience.</p><br></li><li><p>App store reviews receive thoughtful and constructive responses that support a positive brand presence.</p><br></li><li><p>Customer support documentation and FAQs remain accurate and useful.</p><br></li><li><p>Internal teams receive clear information regarding recurring customer concerns and technical issues.</p><br></li><li><p>Collaboration between Customer Support, QA, and Development contributes to efficient issue resolution.</p><br></li></ul>Opportunity<p>This is an opportunity to join an innovative gaming company and play a direct role in supporting its player community. You will work across customer support, technical issue reporting, QA support, app store management, and internal collaboration while helping improve the overall player experience.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.<br><br><p><b>About the location:</b></p><br><br><p>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.</p><br><br><br><p><b>Chief Engineer</b> <b>– Four Seasons Hotel Cairo at Nile Plaza, Egypt</b>&nbsp;</p><br><br><br><p><b>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</b>&nbsp;</p><br><br><p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.&nbsp;</p><br><br><p>We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.&nbsp;</p><br><br><br><p><b>About the role</b></p><br><br><p>As Chief Engineer at Four Seasons Hotel Cairo at Nile Plaza, Egypt, you will oversee all engineering operations, ensuring the Hotel’s systems and facilities run smoothly, safely, and efficiently. Leading a dedicated team, you’ll manage preventive maintenance, support sustainability initiatives, and uphold the highest standards of luxury and safety. This role is key to delivering the exceptional quality and comfort Four Seasons is known for.</p><br><br><p>We are seeking an experienced and proactive professional to lead our engineering department. The ideal candidate will <b>implement the 10/5 Rule</b>, and be skilled in <b>hiring, training, supervising, and motivating team members</b>. Responsibilities include managing <b>preventive maintenance schedules</b>, conducting <b>performance reviews</b>, and ensuring <b>efficient departmental operations</b> through strong systems and controls. The role also involves preparing <b>annual and five-year budgets</b>, maintaining <b>fire life safety equipment</b>, and ensuring the team is trained in <b>emergency procedures and CPR</b>. Strong communication skills and the ability to build <b>reliable contractor relationships</b> are essential.</p><br><br><br><p><b>Our Ideal Chief Engineer</b></p><br><br><p>We are seeking a highly motivated and skilled professional with a <b>Bachelor’s degree in Mechanical or Electrical Engineering</b> to join our team. The ideal candidate will possess <b>strong technical knowledge and exceptional problem-solving abilities</b>, along with proven <b>leadership and interpersonal skills</b>. In this role, you will <b>oversee engineering projects from inception to completion</b>, ensuring they are delivered <b>on time, within budget, and to the highest quality standards</b>. This is an excellent opportunity for a driven individual to contribute to impactful engineering initiatives and lead projects that make a difference.</p><br><br><p><b> <br>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Complimentary Accommodation at other Four Seasons Hotels and Resort<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals</p><br><br><br><br><p><b>Learn more about what it is like to work at Four Seasons - visit us:</b> </p><br><br><p>https://www.linkedin.com/company/four-seasons-hotels-and-resorts&nbsp;</p><br><br><p>https://www.facebook.com/FourSeasonsJobs&nbsp;</p><br><br><br><p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. <i>We look forward to receiving your application</i><b>!</b>&nbsp;</p><br><br><br><br><br><br><br> </div>

<p><br></p><p>Main Benefits: Competitive Salary Health Insurance Gym Membership Flexible Working Hours Continuing Education Opportunities Work from home Team Building Activities Milestone celebrations work anniversaries, birthday celebrations, etc.</p><p>As a Client Support Engineer , you are the first point of contact when our clients need help with our products and often the person who turns a stressful moment into a wow experience. You lead with empathy, tuning in to how each customer is feeling and what success looks like for them. You enjoy solving problems, investigating technical issues, and helping customers succeed. You are naturally curious and analytical, you thrive on finding the root cause of an issue rather than simply treating the symptoms, and you instinctively reach for AI to work faster and smarter. You understand that great support goes beyond answering tickets it means building trust through genuine care, improving internal processes, identifying recurring issues, and contributing to a better product. You'll work closely with Product, Engineering, QA, UX/UI, Implementation, and Customer Success teams to investigate issues, improve workflows, and ensure our clients receive an exceptional experience. We value people who take ownership, enjoy learning new technologies, embrace AI as a core part of how they work, communicate effectively with both technical and non-technical audiences, and are excited to grow their technical expertise. This role offers excellent career growth opportunities into Senior Support, Implementation, QA, Product Management, or Engineering depending on your interests and strengths.</p><p><strong>Desired Candidate Profile</strong></p><h2>About You</h2><p>As a Client Support Engineer , you are the first point of contact when our clients need help with our products and often the person who turns a stressful moment into a wow experience. You lead with empathy, tuning in to how each customer is feeling and what success looks like for them. You enjoy solving problems, investigating technical issues, and helping customers succeed. You are naturally curious and analytical, you thrive on finding the root cause of an issue rather than simply treating the symptoms, and you instinctively reach for AI to work faster and smarter. You understand that great support goes beyond answering tickets it means building trust through genuine care, improving internal processes, identifying recurring issues, and contributing to a better product. You'll work closely with Product, Engineering, QA, UX/UI, Implementation, and Customer Success teams to investigate issues, improve workflows, and ensure our clients receive an exceptional experience. We value people who take ownership, enjoy learning new technologies, embrace AI as a core part of how they work, communicate effectively with both technical and non-technical audiences, and are excited to grow their technical expertise. This role offers excellent career growth opportunities into Senior Support, Implementation, QA, Product Management, or Engineering depending on your interests and strengths.</p><h2>Job Responsibilities</h2><ul><li>Use AI including Claude and Cursor alongside your own investigation to research, troubleshoot, and resolve client-reported issues faster.</li><li>Reproduce client-reported issues in testing environments whenever possible before escalation.</li><li>Analyze application behavior, logs, and available system information to identify root causes.</li><li>Ask targeted questions to quickly understand customer issues through Jira, email, phone, or virtual meetings.</li><li>Provide prompt, accurate, and empathetic updates that keep clients informed and reassured throughout the resolution process.</li><li>Follow up with customers to make sure issues are fully resolved and that they leave the interaction feeling genuinely cared for not just satisfied.</li><li>Prioritize multiple client issues while meeting service level expectations (SLAs).</li><li>Collaborate closely with Product, Engineering, QA, Implementation, and Customer Success teams to resolve customer issues efficiently.</li><li>Create clear, high-quality bug reports including reproduction steps, expected results, actual behavior, screenshots, logs, and supporting evidence.</li><li>Properly document investigations and escalate issues that require engineering support.</li><li>Identify recurring customer issues and proactively recommend long-term improvements.</li><li>Participate in product planning, testing, and release discussions when appropriate to stay informed about upcoming functionality.</li><li>Share client feedback and observations that help improve our products and overall customer experience.</li><li>Create, maintain, and continuously improve internal troubleshooting guides, knowledge base articles, and client-specific technical documentation using AI to keep it clear and current.</li><li>Contribute ideas for process improvements, automation opportunities, and operational efficiencies.</li><li>Apply AI responsibly and creatively across research, documentation, and everyday support to raise both speed and quality and help customers get the most from our AI-powered solutions.</li><li>Stay current with new technologies and product updates, and share what you learn with the team.</li></ul><h2>Job Qualifications</h2><ul><li>2+ years experience in a similar role, preferably within a marketing agency, technology/software company or professional services firm</li><li>Willing to shift regular work schedule to support clients in various time zones</li><li>Proven track record managing client and internal relationships</li><li>Strong understanding of:<ul><li>Working with AI day to day especially Claude and Cursor to investigate issues, research solutions, and draft clear customer communication</li><li>Writing effective prompts, and knowing when to lean on AI versus dig in yourself</li><li>Supporting customers who use our AI-powered solutions and explaining them in plain language</li></ul></li><li>General technical aptitude and genuine curiosity about how software works</li><li>Comfort getting hands-on with web technologies, APIs, and databases or the drive to build that fluency quickly</li><li>Familiarity with HTML/CSS, JavaScript, SQL, REST APIs, and browser developer tools is a plus, not a must</li><li>Experience with:<ul><li>Jira</li><li>API testing tools (Postman or similar)</li><li>Linux Operating System</li><li>Docker Containers</li><li>Git Version Control</li><li>CI/CD concepts (GitLab or GitHub)</li><li>Apple Developer Program</li><li>Google Play Console</li></ul></li></ul><h2>Nice to Have</h2><ul><li>Python</li><li>Django</li><li>React</li><li>Node.js</li><li>Angular</li><li>Shell Scripting</li></ul><h2><br></h2>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Launch Your Career as a Field Engineer with Weatherford</strong> &nbsp;</p><br><p>Are you ready to kick-start your engineering career in a hands-on, high-impact role? At Weatherford, our Field Engineers are the essential connection between our&nbsp;cutting-edge&nbsp;technologies and the real-world challenges faced in oil and gas rigs. &nbsp;</p><br><p>This is more than just a job —&nbsp;it’s&nbsp;an adventure.&nbsp;You’ll&nbsp;be working in the field, often at remote rig sites, where&nbsp;you’ll&nbsp;gain unmatched experience and responsibility from day one. Whether&nbsp;it’s&nbsp;assembling equipment, analysing data, or solving problems on the fly,&nbsp;you’ll&nbsp;be at the heart of operations that matter. &nbsp;</p><br><p><strong>Your Development Journey</strong> &nbsp;</p><br><p>You’ll&nbsp;be enrolled in our 4-year Field Engineer Technical Development Program, which blends classroom learning with real-world experience: &nbsp;</p><br><ul> <li>Year 1: Work with guidance and take part in hands-on training at one of our global&nbsp;centers. Travel may be needed to gain real-world experience&nbsp;</li> <li>Year 2: Take on more responsibility at the wellsite while continuing to grow your technical skills through hands-on and classroom training&nbsp;</li> <li>Years 3 &amp; 4: Expanding your knowledge and skills, and may lead teams at the wellsite while serving as the main contact for our clients&nbsp;</li></ul><p><strong>Your day-to-day could include: </strong>&nbsp;</p><br><ul> <li>Prepare, deploy, and&nbsp;operate&nbsp;advanced downhole tools to meet specific wellsite objectives&nbsp;</li> <li>Utilize&nbsp;cutting-edge&nbsp;simulation software to design and&nbsp;optimize&nbsp;wellsite solutions tailored to client needs&nbsp;</li> <li>Analyse performance data and recommend improvements &nbsp;</li> <li>Manage equipment&nbsp;logistics&nbsp;and ensure seamless setup and operation at the rig site&nbsp;</li> <li>Create detailed post-job reports and share actionable insights with clients and internal teams&nbsp;</li> <li>Champion a culture of continuous improvement with a strong focus on safety, quality, and performance&nbsp;</li> <li>Deliver front-line engineering support to our customers throughout operations, resolving issues independently&nbsp;</li></ul><p>&nbsp;<strong>What&nbsp;We’re&nbsp;Looking For</strong> &nbsp;</p><br><ul> <li>Graduated with bachelor’s degree in engineering (all fields) within the last 24 months&nbsp;</li> <li>No more than 1 year of experience&nbsp;</li> <li>English language fluent&nbsp;proficiency&nbsp;(written and spoken)&nbsp;</li> <li>Strong communication&nbsp;and interpersonal skills&nbsp;</li> <li>Ability to analyse complex problems, apply critical thinking, and make informed decisions&nbsp;</li> <li>A passion for hands-on work and learning in dynamic environments (onshore and offshore)&nbsp;</li></ul><p><strong>What to Expect</strong> &nbsp;</p><br><p>This role is physically and mentally demanding.&nbsp;You’ll&nbsp;work 12-hour shifts (day or night), often in tough weather conditions. You may be away from home for extended periods, including weekends and holidays. But if&nbsp;you’re&nbsp;up for the challenge, the rewards are big. &nbsp;</p><br><p>You’ll&nbsp;join one of our specialized product lines, such as: &nbsp;</p><br><ul> <li>Completions &nbsp;</li> <li>Drilling Services &nbsp;</li> <li>Wireline Services &nbsp;</li> <li>Artificial Lift &nbsp;</li> <li>Well Services &nbsp;</li> <li>Managed Pressure Drilling…and many more &nbsp;</li></ul><p><strong>Why Join Us?</strong> &nbsp;</p><br><ul> <li>Fast-track your career with structured development and mentorship &nbsp;</li> <li>Work with&nbsp;cutting-edge&nbsp;technology in real-world settings &nbsp;</li> <li>Travel, learn, and grow with a global leader in energy services &nbsp;</li> <li>Open doors to future roles in operations, product management, sales, and more &nbsp;</li></ul><p>Ready to engineer your future? Apply now and start your journey with Weatherford&nbsp;</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is a well-funded, early-stage AI company building a large-scale data platform used to train, fine-tune, and evaluate the next generation of AI models. As the company continues to scale its production database environments, they are seeking a technically deep database professional with specialized PostgreSQL expertise and strong cloud engineering capabilities.</p><br>Role Overview<p>The <strong>Cloud Database Architect (PostgreSQL /Cloud Database Specialist)</strong> will own, scale, and continuously optimize the company’s production database environments.</p><br><p>This role requires deep, hands-on PostgreSQL expertise combined with strong computer science fundamentals and cloud database engineering experience. The Cloud Database Architect will manage database administration, cloud deployment and scaling, access governance, migrations, high availability, performance optimization, backup and recovery, monitoring, security, and infrastructure-as-code.</p><br><p>The ideal candidate combines specialized PostgreSQL administration with broader engineering depth, understands the theory behind database systems, and can quickly learn and adapt to adjacent database technologies as priorities evolve.</p><br>Location<p><strong>Fully Remote (Work from Home) | 9:00 AM - 5:00 PM EST</strong></p><br>Key ResponsibilitiesPostgreSQL Administration<ul><li><p>Administer and maintain PostgreSQL environments in the cloud.</p><br></li><li><p>Manage database configuration and parameter tuning.</p><br></li><li><p>Support high-availability database environments.</p><br></li><li><p>Manage storage, patching, and version upgrades.</p><br></li><li><p>Maintain stable and reliable PostgreSQL production environments.</p><br></li></ul>Cloud Database Operations<ul><li><p>Manage, scale, and deploy relational databases in cloud environments such as AWS RDS.</p><br></li><li><p>Maintain performant and cost-efficient cloud database environments.</p><br></li><li><p>Support database infrastructure as workloads and requirements evolve.</p><br></li></ul>Access Layer &amp; Governance<ul><li><p>Design and maintain the database access layer.</p><br></li><li><p>Manage roles, privileges, connection pooling, and authentication.</p><br></li><li><p>Implement and maintain least-privilege access models.</p><br></li><li><p>Enforce governance standards across database environments.</p><br></li><li><p>Maintain access policies, audit logging, retention, and compliance requirements.</p><br></li></ul>Database &amp; Cloud Migrations<ul><li><p>Lead database and cloud migration projects from planning through completion.</p><br></li><li><p>Manage migration planning, execution, and cutover.</p><br></li><li><p>Perform post-migration optimization.</p><br></li><li><p>Ensure migrations are successfully implemented across production environments.</p><br></li></ul>Scaling &amp; High Availability<ul><li><p>Scale distributed PostgreSQL environments to support growing workloads.</p><br></li><li><p>Implement and maintain replication, clustering, and multi-node database setups.</p><br></li><li><p>Support database high availability and performance requirements.</p><br></li></ul>Performance Optimization<ul><li><p>Continuously optimize PostgreSQL performance.</p><br></li><li><p>Improve query efficiency and resource utilization.</p><br></li><li><p>Optimize storage and database-related costs.</p><br></li><li><p>Perform indexing, vacuuming, and parameter tuning.</p><br></li></ul>Backup &amp; Recovery<ul><li><p>Implement and maintain database backup strategies.</p><br></li><li><p>Manage snapshots and point-in-time recovery.</p><br></li><li><p>Develop and maintain database recovery strategies.</p><br></li></ul>Monitoring &amp; Incident Response<ul><li><p>Monitor database health, performance, and capacity.</p><br></li><li><p>Respond to database and infrastructure incidents.</p><br></li><li><p>Conduct root-cause analysis following incidents.</p><br></li><li><p>Participate in on-call support.</p><br></li></ul>Security<ul><li><p>Enforce database security best practices.</p><br></li><li><p>Implement appropriate encryption practices.</p><br></li><li><p>Maintain network isolation and database access controls.</p><br></li></ul>Documentation &amp; Collaboration<ul><li><p>Create and maintain technical runbooks.</p><br></li><li><p>Document database governance policies.</p><br></li><li><p>Maintain change-management processes.</p><br></li><li><p>Partner with engineering on capacity planning and platform stability.</p><br></li></ul>Responsible AI Use<ul><li><p>Use AI tools to improve engineering productivity within established governance requirements.</p><br></li><li><p>Ensure human and AI database access flows through approved API endpoints and MCPs.</p><br></li><li><p>Avoid direct AI-to-database access outside approved governance processes.</p><br></li></ul>QualificationsExperience<ul><li><p><strong>7+ years of hands-on PostgreSQL administration experience.</strong></p><br></li><li><p>Deep, specialized PostgreSQL expertise.</p><br></li><li><p>Strong experience managing, scaling, and deploying relational databases in cloud environments such as AWS RDS.</p><br></li><li><p>Demonstrated experience leading and successfully delivering database and cloud migration projects.</p><br></li><li><p>Proven experience scaling production database environments.</p><br></li><li><p>Experience with multi-node database setups, including replication, clustering, and high availability.</p><br></li><li><p>Experience designing database access layers and governance frameworks.</p><br></li><li><p>Experience supporting high-traffic, mission-critical PostgreSQL environments is a plus.</p><br></li><li><p>Experience with Aiven managed PostgreSQL services is a plus.</p><br></li><li><p>Experience designing and working with sharded and distributed databases is a plus.</p><br></li></ul>Technical Skills<ul><li><p>Deep knowledge of PostgreSQL administration, configuration, performance, and production operations.</p><br></li><li><p>Strong understanding of database system theory and computer science fundamentals.</p><br></li><li><p>Strong cloud database management and deployment capabilities.</p><br></li><li><p>Experience with database performance optimization, including indexing, vacuuming, query efficiency, resource utilization, storage, and parameter tuning.</p><br></li><li><p>Experience implementing database backup, snapshot, point-in-time, and recovery strategies.</p><br></li><li><p>Experience with database security, encryption, network isolation, and access controls.</p><br></li><li><p>Scripting experience using Bash, Python, or similar technologies for administrative automation.</p><br></li><li><p>Experience with infrastructure-as-code tools such as Terraform or similar.</p><br></li><li><p>Ability to use AI as part of daily engineering workflows while reviewing outputs critically and following defined governance requirements.</p><br></li><li><p>Awareness of NoSQL, vector, and graph databases is a plus.</p><br></li><li><p>Experience administering or tuning NoSQL, vector, or graph databases is a plus.</p><br></li><li><p>Relevant database or cloud certifications are a plus.</p><br></li></ul>What Success Looks Like<ul><li><p>PostgreSQL production environments remain reliable, scalable, performant, and cost-efficient.</p><br></li><li><p>Database environments successfully scale to accommodate growing workloads.</p><br></li><li><p>Database and cloud migrations are successfully planned, executed, cut over, and optimized.</p><br></li><li><p>Replication, clustering, and high-availability configurations support production requirements.</p><br></li><li><p>Query efficiency, resource utilization, storage, and database costs are continuously optimized.</p><br></li><li><p>Backup, snapshot, point-in-time, and recovery strategies are maintained effectively.</p><br></li><li><p>Database health, performance, and capacity are consistently monitored.</p><br></li><li><p>Incidents are addressed effectively and supported by root-cause analysis.</p><br></li><li><p>Database access, governance, security, and compliance standards are consistently maintained.</p><br></li><li><p>AI tools improve engineering productivity while remaining within approved access and governance requirements.</p><br></li></ul>Opportunity<p>This role offers the opportunity to take ownership of production database environments within an early-stage AI company building a large-scale data platform. The <strong>Cloud Database Architect (PostgreSQL /Cloud Database Specialist)</strong> will combine deep PostgreSQL expertise with cloud engineering, database architecture, performance optimization, migrations, governance, and infrastructure-as-code while helping build reliable database systems that support AI model training, fine-tuning, and evaluation.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is a full-service marketing agency supporting primarily local, blue-collar service businesses, including plumbers, HVAC companies, tree services, junk removal, restoration, and landscaping businesses, as well as restaurants and other local businesses. The agency also manages e-commerce campaigns for select clients.</p><br><p>Most of the agency’s work focuses on lead generation, although the team manages a variety of campaign types. Performance is centered on meaningful business results, including phone calls, booked jobs, and sales.</p><br>Role Overview<p>The <strong>Meta Ads Specialist</strong> will be responsible for executing paid media strategy across multiple client accounts, with a primary focus on Meta advertising across Facebook and Instagram.</p><br><p>This is a hands-on role responsible for campaign setup, optimization, testing, tracking, attribution, performance analysis, and reporting. The Meta Ads Specialist will also support Google Ads and Local Services Ads campaigns as needed.</p><br><p>The ideal candidate has strong hands-on Meta Ads experience, understands lead generation for local service businesses, and can use campaign performance data to make informed optimization and creative decisions.</p><br>Location<p><strong>Fully Remote (Work from Home) | 8:00 AM – 5:00 PM CST</strong></p><br>Key ResponsibilitiesMeta Ads Campaign Management<ul><li><p>Build, launch, manage, and optimize Meta campaigns across Facebook and Instagram for multiple client accounts.</p><br></li><li><p>Manage primarily lead-generation campaigns, along with e-commerce and sales campaigns where needed.</p><br></li><li><p>Manage campaign structure, audience targeting, creative selection and placement, budget allocation, and ongoing optimization cycles.</p><br></li><li><p>Monitor accounts daily to identify payment or delivery errors.</p><br></li><li><p>Ensure campaigns remain active and on budget.</p><br></li></ul>Testing &amp; Optimization<ul><li><p>Own a rolling test-and-learn roadmap across audiences, bidding strategies, placements, landing pages, ad formats, offers, and messaging.</p><br></li><li><p>Analyze test results and turn findings into insights that inform future planning.</p><br></li><li><p>Monitor campaign performance and make optimization and scaling decisions based on results.</p><br></li><li><p>Diagnose and address performance dips.</p><br></li></ul>Creative Performance<ul><li><p>Analyze creative performance across paid campaigns.</p><br></li><li><p>Identify which creative approaches and assets are performing effectively.</p><br></li><li><p>Provide clear direction to the in-house content and editing team regarding what is working and what should be produced next.</p><br></li></ul>Tracking &amp; Attribution<ul><li><p>Set up and verify conversion tracking from end to end.</p><br></li><li><p>Manage and troubleshoot Meta Pixel, Conversions API, events, and Google Tag Manager.</p><br></li><li><p>Manage tracking connections between advertising platforms, websites, and CRM systems.</p><br></li><li><p>Support accurate attribution across campaigns.</p><br></li><li><p>Manage form and call lead tracking.</p><br></li><li><p>Work with GA4 as part of tracking and attribution efforts.</p><br></li></ul>Google Ads &amp; Local Services Ads<ul><li><p>Support Google Ads campaigns as needed.</p><br></li><li><p>Support Local Services Ads campaigns as needed.</p><br></li><li><p>Maintain Meta advertising as the primary focus of the role.</p><br></li></ul>Performance Analysis &amp; Reporting<ul><li><p>Track and analyze metrics including cost per lead, CTR, lead quality, ROAS for e-commerce accounts, and ad fatigue.</p><br></li><li><p>Use performance data to inform scaling and optimization decisions.</p><br></li><li><p>Supply clean and accurate data for weekly client reporting.</p><br></li><li><p>Provide clear insights based on campaign performance.</p><br></li></ul>Platform &amp; Workflow Management<ul><li><p>Stay current on platform capabilities, algorithm changes, and evolving best practices across Meta, Google, and Local Services Ads.</p><br></li><li><p>Use AI tools to improve efficiency while carefully reviewing outputs before using them.</p><br></li><li><p>Work within established team workflows while contributing ideas and recommendations.</p><br></li><li><p>Maintain strong responsiveness and proactively communicate when issues or blockers arise.</p><br></li></ul>QualificationsExperience<ul><li><p><strong>3+ years of hands-on Meta Ads experience.</strong></p><br></li><li><p>Experience with local lead-generation or service businesses is strongly preferred.</p><br></li><li><p>Experience beyond exclusively e-commerce advertising is preferred.</p><br></li><li><p>Working knowledge of Google Ads.</p><br></li><li><p>Local Services Ads experience is a strong plus.</p><br></li><li><p>Experience managing campaigns across multiple client accounts.</p><br></li></ul>Skills<ul><li><p>Strong hands-on knowledge of Meta advertising across Facebook and Instagram.</p><br></li><li><p>Strong understanding of campaign structure, audience targeting, creative selection, placements, budget allocation, and campaign optimization.</p><br></li><li><p>Strong tracking and attribution skills, including Meta Pixel, Conversions API, GTM, GA4, and form/call lead tracking.</p><br></li><li><p>Ability to analyze campaign performance across cost per lead, CTR, lead quality, ROAS, ad fatigue, and other relevant metrics.</p><br></li><li><p>Ability to identify and troubleshoot campaign performance issues.</p><br></li><li><p>Ability to analyze creative performance and provide clear direction based on results.</p><br></li><li><p>Ability to use AI tools intelligently to improve efficiency while reviewing and refining outputs.</p><br></li><li><p>Strong attention to detail and follow-through.</p><br></li><li><p>Ability to work with pace and urgency.</p><br></li><li><p>Landing page and CRO knowledge is a plus.</p><br></li><li><p>Shopify and e-commerce integration experience is a plus.</p><br></li><li><p>GoHighLevel or other CRM experience is a plus.</p><br></li><li><p>Comfortable participating in occasional client-facing calls is a plus.</p><br></li></ul>What Success Looks Like<ul><li><p>Meta campaigns are consistently built, launched, managed, and optimized across multiple client accounts.</p><br></li><li><p>Campaign performance is evaluated based on meaningful business outcomes, including leads, booked jobs, and sales.</p><br></li><li><p>Testing across audiences, bidding strategies, placements, landing pages, ad formats, offers, and messaging produces useful insights.</p><br></li><li><p>Creative performance insights provide clear direction for future content production.</p><br></li><li><p>Conversion tracking and attribution remain accurate across platforms, websites, and CRM systems.</p><br></li><li><p>Performance issues, payment errors, and delivery problems are identified and addressed quickly.</p><br></li><li><p>Campaigns remain on budget and are monitored consistently.</p><br></li><li><p>Weekly reporting is supported by clean, accurate performance data and clear insights.</p><br></li></ul>Opportunity<p>This is an opportunity to take hands-on ownership of Meta advertising across a diverse portfolio of client accounts while also supporting Google Ads and Local Services Ads. The <strong>Meta Ads Specialist</strong> will work across campaign execution, testing, optimization, creative performance, tracking, attribution, and reporting, with a strong focus on driving measurable business outcomes.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job ID <br> <br> 36929 <br>Location <br> <br> Cairo, Egypt <br>Work Types <br> <br> Full Time <br>Categories <br> <br> Client Accounting<br><strong>We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.</strong><br><strong>About TMF Group</strong><br>TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Group's teams in 120 offices. <br><strong>Discover the Role</strong><br>It is an area experiencing significant growth in TMF, thus providing an opportunity for great career development. <br><strong>Key Responsibilities</strong><br>* Position Summary <br> The Accounting &amp; Tax Senior Executive is responsible for managing and reviewing accounting, financial reporting, tax compliance, accounts payable, and regulatory support services for a portfolio of clients. The role requires strong technical knowledge, sound judgment, and the ability to independently handle complex client matters while ensuring compliance with local laws, tax regulations, and TMF quality standards. The Senior Executive is also expected to support junior team members, coordinate with internal and external stakeholders, and contribute to process improvement and client service excellence. * Key Responsibiliti es <br> Accounting &amp; Financial Reporting <br> * Manage and review monthly bookkeeping activities in accordance with local GAAP and applicable client reporting requirements. <br> * Review and validate financial transactions, including AR, AP, payments, receipts, fixed assets, depreciation, accruals, provisions, and prepayments. <br> * Prepare, review, and analyze monthly financial reports and reporting packages, including Balance Sheet, Income Statement, Trial Balance, General Ledger, Bank Reconciliation s, and client-specifi c management reports. <br> * Ensure accuracy, completeness, and timely delivery of financial reports in line with agreed service levels and internal quality standards. <br> * Lead coordination with auditors and support the preparation of annual statutory financial statements and audit requirements. <br> Tax Compliance <br> * Review and Lead the submission of the recurring tax filings, including VAT, Corporate Income Tax, Withholding Tax, salary tax, stamp tax, and other applicable tax declarations. <br> * Review tax computations and reconciliation s to ensure accuracy and compliance with local tax laws and deadlines. <br> * Guide on the required tax registrations and regulatory reporting requirements and other statutory submissions as applicable. <br> * Monitor filing deadlines, coordinate tax payments, and maintain proper evidence of submissions and settlements. <br> * Lead any tax inspections, tax audits, and authority inquiries for the clients to ensure preparing required reconciliation s, schedules, and supporting documentation and handle all communications with the tax inspectors. <br> Accounts Payable, Cash Management &amp; Controls <br> * Lead the process of reviewing supplier invoices and payment requests, and ensure approval workflows to ensure compliance with client policies and local requirements. <br> * Oversee payment processing through client banking platforms and maintain proper documentation and audit trails. <br> * Review bank reconciliation s, vendor reconciliation s, and payment records to identify and resolve discrepancies on a timely basis. <br> * Strengthen internal controls over payment cycles, cash management, and client authorization procedures. <br> Client Service, Advisory &amp; Stakeholder Management <br> * Act as a key point of contact for assigned clients on accounting and tax computation and regulatory requirements. <br> * Provide practical guidance to clients on local accounting and tax compliance requirements, escalating complex matters where required. <br> * Maintain strong client relationships by ensuring timely responses, proactive follow-up, and clear communication of risks, deadlines, and deliverables. <br> * Coordinate with internal teams, auditors, legal advisors, banks, tax authorities, and external consultants to support client deliverables. <br> * Keep clients and internal stakeholders informed of relevant regulatory, tax, and compliance updates. <br> * Serve as an effective technical point of contact for escalations and client dissatisfactio n matters. <br> Team Support &amp; Process Improvement <br> * Review work prepared by junior team members and provide technical guidance, coaching, and feedback as needed. <br> * Support workload planning, task p rioritization, and monitoring of deliverables for assigned clients. <br> * Identify process gaps, recommend improvements, and contribute to standardizatio n of accounting, tax, and reporting procedures. <br> * Ensure proper documentation, filing, and knowledge transfer in accordance with internal procedures and quality standards. <br> * Support the enhancement and automation of existing t <br><strong>Key Requirements</strong><br>* Bachelor's degree in Accounting, Finance, Commerce, or a related field. <br> * 8-12 years of relevant experience in accounting, financial reporting, bookkeeping, tax compliance, and client service. <br> * Strong knowledge of local accounting standards, tax regulations, statutory filing requirements, and regulatory compliance procedures. <br> * Deep understanding of VAT, corporate tax, withholding tax, payroll tax, e-invoicing, and tax inspection procedures. <br> * Advanced Excel skills and strong analytical, r econciliation, and problem-solvin g capabilities. <br> * Strong communication skills with the ability to manage client relationships and coordinate with multiple stakeholders. <br> * Ability to manage multiple clients, prioritize tasks, meet deadlines, and work effectively under pressure. <br> * Experience in professional services, outsourcing, or multinational environments is preferred. <br> * Professional certification or progress toward certification such as CPA, ACCA, CMA, or equivalent is an advantage. <br><strong>What's in it for you?</strong><br>Pathways for career development<br>• Work with colleagues and clients around the world on interesting and challenging work.<br>• We provide internal career opportunities, so you can take your career further within TMF.<br>• Continuous development is supported through global learning opportunities from the TMF Business Academy. <br> Making an impact<br>• You'll be helping us to make the world a simpler place to do business for our clients.<br>• Through our corporate social responsibility program, you'll also be making a difference in the communities where we work. <br> A supportive environment<br>• Strong feedback culture to help build an engaging workplace. <br> Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best. <br><strong>We're looking forward to getting to know you!</strong><br> </div>

<p><br></p><p><strong>WHAT YOU'LL DO</strong></p><p><strong>Leadership</strong><br>Lead the Cairo CTI &amp; Hunting Team - Mentor and develop Cairo-based Threat Intelligence Analysts and Threat Hunters, set team targets and objectives aligned with our SOC strategy, and foster professional growth.<br>Operational Coordination - Ensure seamless shift handoffs between Cairo, Singapore and Montreal to maintain continuous global coverage.<br>Stakeholder Communication - Serve as the primary Cairo subject matter expert liaison to CSIRT leadership, reporting significant findings, hunt outcomes, and intelligence products to senior management.<br>Quality Assurance - Review and approve intelligence products and hunt reports produced by the Cairo team before dissemination.</p><p><strong>Threat Intelligence (Hands-On)</strong><br>Intelligence Program Execution - Oversee the full intelligence lifecycle: collection requirements (PIRs), gathering, analysis, production, dissemination, and feedback.<br>Strategic &amp; Operational Intelligence - Produce and oversee high-quality finished intelligence products including Threat Landscape Reports, Threat Actor Profiles, Flash Alerts, and executive briefings with a focus on MEA regional threats.<br>Source Management - Manage relationships with intelligence sources including Recorded Future, Mandiant, Aviation-ISAC, government CERTs, and regional law enforcement.<br>Dark Web Operations - Oversee dark web monitoring and credential exposure investigations, ensuring timely escalation and remediation coordination.</p><p><strong>Threat Hunting (Hands-On)</strong><br>Hunt Strategy &amp; Methodology - Develop and maintain threat hunting hypotheses, tactics, techniques, and procedures. Lead the team in proactive, hypothesis-driven hunts aligned with MITRE ATT&amp;CK during the MEA time zone.<br>Detection Engineering Oversight - Ensure hunt findings are translated into updated SOC use cases, detection rules, and SIEM content to continuously improve automated defenses.<br>Adversary Emulation Coordination - Coordinate purple team and attack simulations exercises, validate detection coverage, and drive remediation of identified gaps.<br>Incident Response Integration - Lead the Cairo team's support during major security incidents, providing both intelligence context and forensic hunting capabilities to MEA CSIRT Incident responders.</p><p><strong>ABOUT YOUR SKILLS</strong></p><p><strong>Education &amp; Professional Qualifications</strong><br>Bachelor's Degree in Cybersecurity, Computer Science, Information Security, Intelligence Studies, or equivalent. Master's degree is a plus.<br>At least one recognized certification such as: GCTI, GCIH, GCFA, GREM, OSCP, CEH, CISM, or CISSP.</p><p><strong>Experience</strong><br>5+ years of experience in cyber threat intelligence, threat hunting, or incident response, with at least 2 years in a lead or supervision type of role.<br>Demonstrated experience mentoring a team of security analysts or hunters.<br>Hands-on expertise with SIEM (Elastic), EDR/XDR (CrowdStrike Falcon, Cortex XDR), and Threat Intelligence Platforms (Recorded Future, MISP, OpenCTI).<br>Hands-on expertise with SOAR/XSOAR for automation of intelligence and hunting workflows.</p><p><strong>Technical Skills</strong><br>Advanced proficiency in log analysis, forensics, and threat hunting across endpoint, network, cloud, and identity telemetry.<br>Strong scripting skills in Python, PowerShell, KQL/EQL for hunting queries, automation, and data processing.<br>Deep understanding of OSINT collection, dark web intelligence, and malware analysis (static/dynamic).<br>Knowledge of intelligence sharing frameworks (STIX/TAXII, TLP) and industry collaboration models.</p><p><strong>Functional Skills</strong><br>Skill Expected Level<br>Team Leadership L3 L4<br>Threat Intelligence Analysis L4<br>Master Threat Hunting Techniques L3 L4<br>Detection Engineering L3<br>Practitioner Incident Management L3<br>Practitioner Communication &amp; Stakeholder Management L4<br>Master Problem Solving L4<br>Master</p><p><strong>Soft Skills</strong><br>Proven leadership - ability to inspire and mentor team peers<br>Exceptional written and verbal communication able to produce executive-level briefings and translate technical findings for non-technical audiences.<br>Strategic thinker with an operational mindset balancing long-term program development with day-to-day tactical execution.<br>Strong cross-cultural awareness and ability to collaborate across global time zones.</p><p><strong>NICE-TO-HAVE</strong><br>Fluency in Arabic strongly preferred for regional OSINT, MEA threat landscape, and local stakeholder engagement.<br>Experience in the aviation sector.<br>Familiarity with Breach and Attack Simulation (BAS) tools such as AttackIQ.<br>Prior experience standing up or scaling a regional security team.</p><p><strong>WHAT WE OFFER</strong><br>Flex Week Work from home up to 2 days/week (subject to team's needs)<br>Flex Location Take up to 30 days a year to work from any location in the world<br>Employee Wellbeing EAP for you and your dependents 24/7, 365 days/year<br>Professional Development LinkedIn Learning, SANS training, and industry certifications<br>Competitive Benefits Competitive benefits aligned with your local market</p><p>SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</p><p>Salary / Compensation Note Hidden (-999)</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Cybersecurity, Computer Science, Information Security, Intelligence Studies, or equivalent. Master's degree is a plus.</li><li>At least one recognized certification such as: GCTI, GCIH, GCFA, GREM, OSCP, CEH, CISM, or CISSP.</li><li>5+ years of experience in cyber threat intelligence, threat hunting, or incident response, with at least 2 years in a lead or supervision type of role.</li><li>Demonstrated experience mentoring a team of security analysts or hunters.</li><li>Hands-on expertise with SIEM (Elastic), EDR/XDR (CrowdStrike Falcon, Cortex XDR), and Threat Intelligence Platforms (Recorded Future, MISP, OpenCTI).</li><li>Hands-on expertise with SOAR/XSOAR for automation of intelligence and hunting workflows.</li><li>Advanced proficiency in log analysis, forensics, and threat hunting across endpoint, network, cloud, and identity telemetry.</li><li>Strong scripting skills in Python, PowerShell, KQL/EQL for hunting queries, automation, and data processing.</li><li>Deep understanding of OSINT collection, dark web intelligence, and malware analysis (static/dynamic).</li><li>Knowledge of intelligence sharing frameworks (STIX/TAXII, TLP) and industry collaboration models.</li><li>Proven leadership - ability to inspire and mentor team peers</li><li>Exceptional written and verbal communication able to produce executive-level briefings and translate technical findings for non-technical audiences.</li><li>Strategic thinker with an operational mindset balancing long-term program development with day-to-day tactical execution.</li><li>Strong cross-cultural awareness and ability to collaborate across global time zones.</li><li>Fluency in Arabic strongly preferred for regional OSINT, MEA threat landscape, and local stakeholder engagement.</li><li>Experience in the aviation sector.</li><li>Familiarity with Breach and Attack Simulation (BAS) tools such as AttackIQ.</li><li>Prior experience standing up or scaling a regional security team.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Think insurance is boring? Think again.</strong><br>Trufla Technology is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API’s, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance.&nbsp;<br><strong>Trufla is leading a digital revolution</strong> that will transform the insurance industry! We’re growing fast, and we’re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.&nbsp;<br>It’s our goal for Trufla to be the <strong>BEST place to work</strong>. A great corporate culture is one of our top priorities.<br><strong>Main Benefits:</strong><br><ul><li>Competitive Salary</li><li>Health Insurance</li><li>Gym Membership</li><li>Flexible Working Hours</li><li>Continuing Education Opportunities</li><li>Work from home</li><li>Team Building Activities</li><li>Milestone celebrations – work anniversaries, birthday celebrations, etc.</li></ul><strong>About You</strong><br>As a <strong>Client Support Engineer</strong>, you are the first point of contact when our clients need help with our products—and often the person who turns a stressful moment into a “wow” experience. You lead with empathy, tuning in to how each customer is feeling and what success looks like for them. You enjoy solving problems, investigating technical issues, and helping customers succeed. You are naturally curious and analytical, you thrive on finding the root cause of an issue rather than simply treating the symptoms, and you instinctively reach for AI to work faster and smarter.<br>You understand that great support goes beyond answering tickets—it means building trust through genuine care, improving internal processes, identifying recurring issues, and contributing to a better product.<br>You'll work closely with Product, Engineering, QA, UX/UI, Implementation, and Customer Success teams to investigate issues, improve workflows, and ensure our clients receive an exceptional experience.<br>We value people who take ownership, enjoy learning new technologies, embrace AI as a core part of how they work, communicate effectively with both technical and non-technical audiences, and are excited to grow their technical expertise. This role offers excellent career growth opportunities into Senior Support, Implementation, QA, Product Management, or Engineering depending on your interests and strengths.<br><strong>Job Responsibilities</strong><br><ul><li>Use AI—including Claude and Cursor—alongside your own investigation to research, troubleshoot, and resolve client-reported issues faster.</li><li>Reproduce client-reported issues in testing environments whenever possible before escalation.</li><li>Analyze application behavior, logs, and available system information to identify root causes.</li><li>Ask targeted questions to quickly understand customer issues through Jira, email, phone, or virtual meetings.</li><li>Provide prompt, accurate, and empathetic updates that keep clients informed and reassured throughout the resolution process.</li><li>Follow up with customers to make sure issues are fully resolved and that they leave the interaction feeling genuinely cared for—not just satisfied.</li><li>Prioritize multiple client issues while meeting service level expectations (SLAs).</li><li>Collaborate closely with Product, Engineering, QA, Implementation, and Customer Success teams to resolve customer issues efficiently.</li><li>Create clear, high-quality bug reports including reproduction steps, expected results, actual behavior, screenshots, logs, and supporting evidence.</li><li>Properly document investigations and escalate issues that require engineering support.</li><li>Identify recurring customer issues and proactively recommend long-term improvements.</li><li>Participate in product planning, testing, and release discussions when appropriate to stay informed about upcoming functionality.</li><li>Share client feedback and observations that help improve our products and overall customer experience.</li><li>Create, maintain, and continuously improve internal troubleshooting guides, knowledge base articles, and client-specific technical documentation—using AI to keep it clear and current.</li><li>Contribute ideas for process improvements, automation opportunities, and operational efficiencies.</li><li>Apply AI responsibly and creatively across research, documentation, and everyday support to raise both speed and quality—and help customers get the most from our AI-powered solutions.</li><li>Stay current with new technologies and product updates, and share what you learn with the team.</li></ul><strong>Job Qualifications</strong><br><ul><li>2+ years’ experience in a similar role, preferably within a marketing agency, technology/software company or professional services firm</li><li><strong>Willing to shift regular work schedule to support clients in various time zones</strong></li><li>Proven track record managing client and internal relationships</li></ul><strong>Strong understanding of:</strong><br><ul><li>Working with AI day to day—especially Claude and Cursor—to investigate issues, research solutions, and draft clear customer communication</li><li>Writing effective prompts, and knowing when to lean on AI versus dig in yourself</li><li>Supporting customers who use our AI-powered solutions and explaining them in plain language</li><li>General technical aptitude and genuine curiosity about how software works</li><li>Comfort getting hands-on with web technologies, APIs, and databases—or the drive to build that fluency quickly</li><li>Familiarity with HTML/CSS, JavaScript, SQL, REST APIs, and browser developer tools is a plus, not a must</li></ul><strong>Experience with:</strong><br><ul><li>Jira</li><li>API testing tools (Postman or similar)</li><li>Linux Operating System</li><li>Docker Containers</li><li>Git Version Control</li><li>CI/CD concepts (GitLab or GitHub)</li><li>Apple Developer Program</li><li>Google Play Console</li></ul><strong>Nice to Have</strong><br><ul><li>Python</li><li>Django</li><li>React</li><li>Node.js</li><li>Angular</li><li>Shell Scripting</li></ul><strong>Values &amp; Competencies</strong><br><ul><li>Analytical problem solver with strong attention to detail.</li><li>Customer-first mindset with a passion for delivering exceptional client experiences.</li><li>Excellent interpersonal, written, and verbal communication skills.</li><li>Ability to communicate technical concepts clearly to non-technical audiences.</li><li>Strong organizational and time management skills.</li><li>Ability to prioritize multiple tasks in a fast-paced environment.</li><li>Collaborative team player who also works effectively independently.</li><li>Demonstrates ownership, accountability, and professionalism.</li><li>Curious, adaptable, and eager to continuously learn new technologies and tools.</li><li>Open to constructive feedback and committed to continuous improvement.</li><li>Identifies opportunities to improve processes, documentation, and the customer experience.</li></ul><em>Trufla Technology is an equal opportunity employer and is committed to all forms of diversity in the workplace. </em><strong><em>All qualified individuals are encouraged to apply</em></strong><em>.</em><br>*<strong>After applying, complete your application by taking the required assessment below:</strong><br><span>https://app.testgorilla.com/s/6tcpu6p3</span><br> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>The heartbeat of the Nile. In the heart of Cairo on the banks of the River Nile, our hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year-old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.</p> <h4>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</h4> <p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <p>We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.</p> <h4>The role of Catering Sales Manager:</h4> <p>We are currently seeking the creative talent of a full-time Catering Sales Manager who is well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team. This person will be responsible to secure and service catering business from social and corporate markets, through promotion and prospecting, while maintaining standards and revenue.</p> <h4>Our ideal Catering Sales Manager:</h4> <p>Talents must have at least three years of field experience and a bachelor's degree. Proficiency in English, strong selling and interpersonal skills, creativity, attention to detail, and the ability to handle multiple tasks in a fast-paced, client-driven environment are required.</p> <h4>Unlock a world of employee well-being & satisfaction with our comprehensive benefit offerings:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Complimentary dry cleaning for employee uniforms, employee meals and stays at Four Seasons properties (based on availability), with discounted meals</li> <li>Comprehensive private medical insurance, dental, disability, and life insurance</li> <li>Retirement benefits and pension</li> </ul> <p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success and rewards it in many different ways. We look forward to receiving your application!</p></p><p></p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>The heartbeat of the Nile. In the heart of Cairo on the banks of the River Nile, our hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year-old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.</p> <h4>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</h4> <p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <p>We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.</p> <h4>The role of Catering Sales Manager:</h4> <p>We are currently seeking the creative talent of a full-time Catering Sales Manager who is well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team. This person will be responsible to secure and service catering business from social and corporate markets, through promotion and prospecting, while maintaining standards and revenue.</p> <h4>Our ideal Catering Sales Manager:</h4> <p>Talents must have at least three years of field experience and a bachelor's degree. Proficiency in English, strong selling and interpersonal skills, creativity, attention to detail, and the ability to handle multiple tasks in a fast-paced, client-driven environment are required.</p> <h4>Unlock a world of employee well-being & satisfaction with our comprehensive benefit offerings:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Complimentary dry cleaning for employee uniforms, employee meals and stays at Four Seasons properties (based on availability), with discounted meals</li> <li>Comprehensive private medical insurance, dental, disability, and life insurance</li> <li>Retirement benefits and pension</li> </ul> <p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success and rewards it in many different ways. We look forward to receiving your application!</p></p><p></p>