Public relations delegate Jobs

<p><strong>Key Responsibilities</strong><br></p><ul><li><p>Handle inbound and outbound communication with Spanish-speaking customers.</p></li><li><p>Respond to client inquiries through calls, email, chat, WhatsApp, or the company’s approved communication channels.</p></li></ul><ul><li><p>Assist customers in submitting complete and accurate information.</p></li><li><p>Follow up on missing documents, pending requests, appointments, and unresolved inquiries.</p></li><li><p>Coordinate with loan officers, processors, accounting personnel, and management to resolve customer requests.</p></li></ul><ul><li><p>Maintain professionalism, empathy, and confidentiality during all customer interactions.</p></li></ul><ul><li><p>Follow company procedures and approved communication scripts while maintaining a natural customer experience.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>2–4 years of experience in customer service, call centers, client relations, or a similar customer-facing role.</p></li><li><p>Advanced Spanish proficiency—minimum C1 level in speaking and writing.</p></li></ul><ul><li><p>Excellent verbal communication, active-listening, and relationship-building skills.</p></li><li><p>Ability to explain processes and requirements clearly and patiently.</p></li><li><p>Strong problem-solving and conflict-resolution skills.</p></li><li><p>Experience using CRM systems, Microsoft Office, email, and online communication tools.</p></li></ul><ul><li><p>Ability to maintain accurate customer records and protect confidential information.</p></li><li><p>Ability to work independently in a remote environment.</p></li><li><p>Availability to work during agreed US business hours.</p></li><li><p>Previous experience in real estate, mortgage lending, financial services, or property management is preferred.</p></li><li><p>Experience with appointment setting, lead qualification, or sales support is an advantage.</p></li></ul><p></p>

<p>Manage the full recruitment cycle, including sourcing, screening, interviewing, and onboarding. Coordinate with hiring managers to understand hiring needs and job requirements. Build and maintain a strong talent pipeline. Ensure a positive candidate experience throughout the recruitment process. Maintain and update employee records and HR documentation. Handle employment contracts, social insurance, and labor office requirements. Manage attendance, leaves, and employee-related documentation. Address employee inquiries and support employee relations initiatives. Prepare and review monthly payroll data accurately and on time. Coordinate with finance and relevant stakeholders regarding payroll processing. Monitor attendance, overtime, deductions, and payroll-related records. Ensure payroll compliance with company policies and labor regulations. Support onboarding and offboarding processes. Ensure compliance with Egyptian Labor Law and company policies. Generate HR reports and maintain accurate HR databases. Participate in HR projects and employee engagement initiatives.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business Administration, Human Resources, or a related field. Minimum 2 years of experience as an HR Generalist. Previous experience in Marketing or Advertising Agencies is a must. Strong experience in Recruitment, Personnel, and Payroll. Good knowledge of Egyptian Labor Law and Social Insurance procedures. Fluent English is a must. Strong communication, organizational, and problem-solving skills.</p>

<p>Manage the full recruitment cycle, including sourcing, screening, interviewing, and onboarding. Coordinate with hiring managers to understand hiring needs and job requirements. Build and maintain a strong talent pipeline. Ensure a positive candidate experience throughout the recruitment process. Maintain and update employee records and HR documentation. Handle employment contracts, social insurance, and labor office requirements. Manage attendance, leaves, and employee-related documentation. Address employee inquiries and support employee relations initiatives. Prepare and review monthly payroll data accurately and on time. Coordinate with finance and relevant stakeholders regarding payroll processing. Monitor attendance, overtime, deductions, and payroll-related records. Ensure payroll compliance with company policies and labor regulations. Support onboarding and offboarding processes. Ensure compliance with Egyptian Labor Law and company policies. Generate HR reports and maintain accurate HR databases. Participate in HR projects and employee engagement initiatives.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business Administration, Human Resources, or a related field. Minimum 2 years of experience as an HR Generalist. Strong experience in Recruitment, Personnel, and Payroll. Good knowledge of Egyptian Labor Law and Social Insurance procedures. Fluent English is a must. Strong communication, organizational, and problem-solving skills.</p>

<p></p><p>Key Responsibilities</p><p>* Partner with business line managers to address workforce and organizational needs.</p><p>* Support the implementation of Talent Management and Succession Planning initiatives.</p><p>* Drive the Performance Management cycle and employee development plans.</p><p>* Identify talent gaps and recommend development solutions.</p><p>* Support Organizational Development and change management initiatives.</p><p>* Monitor employee engagement and retention activities.</p><p>* Provide HR guidance to managers on employee relations and performance issues.</p><p>* Analyze HR metrics and recommend continuous improvements.</p><p>* Ensure compliance with HR policies and procedures.</p><p></p><p><strong>Requirements</strong></p><p>Key Requirements:</p><p></p><p>* Bachelor's degree in , Business Administration, Accounting, or a related field</p><p></p><p>* Minimum of **3–4 years** of experience in Human Resources.</p><p></p><p>* At least **3 years** of experience in **HR Business Partnering** and **Talent Management**.</p><p></p><p>* Strong knowledge of:</p><p></p><p>* HR Business Partnering</p><p></p><p>* Talent Management</p><p></p><p>* Performance Management</p><p></p><p>* Succession Planning</p><p></p><p>* Learning &amp; Development</p><p></p><p>* Employee Engagement</p><p></p><p>* Organizational Development</p><p></p><p>* Ability to partner with business leaders to drive HR initiatives aligned with organizational goals.</p><p></p><p>* Strong analytical, communication, problem-solving, and stakeholder management skills.</p><p></p><p>* Professional certifications are preferred, including:</p><p></p><p>* **PHR (Professional in Human Resources)/HR Diploma**</p><p></p><p>* Excellent command of English.</p><p></p><p>* Proficiency in Microsoft Office applications.</p><p></p><p>* Knowledge of **HRIS (Human Resources Information Systems)** is preferred.</p>

<ul><li><p><strong>Personnel File Management:</strong> Create, update, and maintain employee files, ensuring all required legal hiring documents are complete and up-to-date.</p></li><li><p><strong>Social Insurance:</strong> Manage all social insurance procedures (including opening files, monthly subscriptions, handling <strong>Forms 1, 2, and 6</strong>, and coordinating with the social insurance office).</p></li><li><p><strong>Labor Law &amp; Compliance:</strong> Ensure strict adherence to labor law provisions in all administrative procedures, and professionally handle relations and inspections with the Labor Office.</p></li><li><p><strong>Time &amp; Attendance:</strong> Monitor and audit attendance records, leaves of absence, and disciplinary actions to prepare accurate monthly payroll inputs.</p></li><li><p><strong>Reporting:</strong> Prepare and submit periodic, reliable reports to management regarding workforce movement and legal compliance.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience:</strong> <strong>5 to 8 years</strong> of hands-on experience in personnel administration (prior experience in medium to large-sized companies is preferred).</p></li><li><p><strong>Education:</strong> Bachelor’s degree in a relevant field (Commerce, Law, or equivalent).</p></li><li><p><strong>Legal Knowledge:</strong> <strong>Full command and deep understanding</strong> of local labor laws and social insurance regulations.</p></li><li><p><strong>Technical Skills:</strong> Proficiency in MS Office (especially <strong>Excel</strong>). Experience with ERP systems is a plus.</p></li><li><p><strong>Soft Skills:</strong> Excellent communication skills, strong problem-solving abilities, and absolute confidentiality and integrity.</p></li></ul><p></p>

Darna for Real Estate & Construction (????????????) is seeking an experienced Client Relations Executive to join our team in El Shorouk City.<br>Key Responsibilities:• Follow up with clients regarding contracts and installment payments• Handle client inquiries and requests professionally• Maintain strong client relationships and ensure customer satisfaction• Coordinate client-related documentation and processes<br>Requirements:• Minimum 3 years of experience in the Real Estate industry• Strong communication and follow-up skills• Excellent organizational and problem-solving abilities• Ability to manage client relationships effectively

Darna for Real Estate & Construction (????????????) is seeking an experienced Client Relations Executive to join our team in El Shorouk City.<br>Key Responsibilities:• Follow up with clients regarding contracts and installment payments• Handle client inquiries and requests professionally• Maintain strong client relationships and ensure customer satisfaction• Coordinate client-related documentation and processes<br>Requirements:• Minimum 3 years of experience in the Real Estate industry• Strong communication and follow-up skills• Excellent organizational and problem-solving abilities• Ability to manage client relationships effectively

<p><strong><span style="text-decoration: underline;">Brief</span>: </strong></p> <p>Senior Sales Engineer / Manager for Processing &amp; Packaging industrial machines and production lines in the Food, Beverage, Home care, and Personal Care fields.</p> <p><span style="text-decoration: underline;"><strong>Sales:</strong></span></p> <ul> <li>Implementing the company’s sales and marketing plans and strategies.</li> <li>Technically &amp; commercially explaining the products (Processing &amp; Packaging Industrial Machineries) and the related services.</li> <li>Creating new opportunities by making sales calls and visits to the existing clients as well as establishing new contacts with new customers.</li> <li>Regularly following up open opportunities.</li> <li>Ensuring these opportunities lead to successful orders using the necessary technical and commercial sales skills</li> <li>Participating in sales meeting, exhibitions, and sales seminars inside our outside Egypt.</li> </ul> <p><span style="text-decoration: underline;"><strong>Project Management:</strong></span></p> <ul> <li>Managing all secured orders and projects till successful accomplishment.</li> </ul> <p><span style="text-decoration: underline;"><strong>Communication:</strong></span></p> <ul> <li>Writing professional emails and reports including daily emails, visit reports, market status, etc... mainly in English language</li> <li>Preparing general and/or specific sales plans and reports on regular basis.</li> <li>Promoting positive relations with both clients and principals.</li> <li>Providing the management with up-to-date information on customers, market and competition.</li> <li>Coordinating the preparation of proposals / tenders.</li> </ul> <p><span style="text-decoration: underline;"><strong>Training:</strong></span></p> <ul> <li>Attending sales training and seminars inside and outside Egypt</li> <li>Continuous training and knowledge of products portfolio</li> </ul>

Qualifications Strong HR management skills, including recruitment, performance management, employee relations, and HR administration. Proficiency in German and English, with the ability to communicate clearly with internal and external stakeholders. Knowledge of HR best practices, labor law compliance, and HR policy development. Experience with HR information systems, documentation, and reporting. Excellent interpersonal, conflict resolution, and stakeholder management skills. Ability to work on-site in Cairo, Egypt, and collaborate effectively in a cross-functional, multicultural environment.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a Policy Relations &amp; Resolution Analyst to provide data-driven insights and operational support to Agency and Banca channels. This role is key to enhancing portfolio performance, improving persistency, and ensuring efficient handling of customer-related activities. Key Responsibilities Prepare and manage agency reports to support performance tracking and decision-making Share monthly lapsed business reports with agency teams Monitor and report on IQA% and renewable persistency metrics Prepare and distribute replacement reports in line with company guidelines Develop and present First Year Persistency rolling reports Support the design and tracking of sales contests for Agency and Banca channels Retail Operations Support Handle walk-in customer requests and inquiries Investigate and resolve customer complaints Manage written surrender requests Support call center requests and follow-ups Handle IPA suspended cases and ensure proper resolution</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong analytical and reporting skills</li><li>0-2 years of experience in sales support, operations, or reporting (preferably within insurance)</li><li>Good understanding of persistency, replacement, and sales KPIs</li><li>Strong attention to detail and ability to work with data</li><li>Good communication and stakeholder coordination skills</li><li>Ability to handle customer-related cases efficiently</li></ul><p></p></section>

<p><strong>Role Summery:</strong></p><p>The <strong>Senior HR Specialist</strong> will support the delivery of core HR functions across the employee lifecycle. The role focuses on HR reporting and analytics, recruitment support, onboarding and engagement, performance management, HR systems, organizational design, and employee relations. The position works closely with management, recruitment, and L&amp;D teams to ensure effective HR operations for our employees.</p><p><strong>Reports to: </strong>HRBP Manager</p><p><strong>Location: </strong>El Sewedy cables – 10th of Ramdan</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare and maintain HR reports and analytics.</li><li>Monitor manpower and headcount data and provide regular updates to the HRBP Manager.</li><li>Support recruitment activities for blue and white collar positions in coordination with the recruitment team.</li><li>Organize induction and deliver HR session for new hires.</li><li>Plan and coordinate employee engagement activities and initiatives.</li><li>Support the performance management process, including coordination of objectives and KPIs with management.</li><li>Assist in designing, updating, and maintaining the organizational structure.</li><li>Maintain and update employee records in the HRIS (Oracle), ensuring data accuracy.</li><li>Conduct exit interviews, analyze feedback, and prepare summary reports.</li><li>Collaborate with the L&amp;D team to organize training programs for blue and white collar employees.</li></ul><p>&nbsp;</p><p>&nbsp;</p>

<ul><li>Develop and maintain a comprehensive understanding of insurance operational guidelines, standard operating procedures (SOPs), policy terms, and legal frameworks.&nbsp;</li><li>Acquire technical proficiency to effectively manage system-related issues, including bug reporting and outage resolution.&nbsp;</li><li>Rigorously validate medical request documentation submitted via ticketing or online systems. • Adhering to established operational guidelines and SOPs.&nbsp;</li><li>Accurately input request data into the system, ensuring thorough database maintenance and documentation prior to decision-making.&nbsp;</li><li>Thoroughly assess medical requests, gathering all necessary information to support informed decision making.&nbsp;</li><li>Suspend requests requiring further investigation and resolve them within quality standards.&nbsp;</li><li>Proactively identify fraudulent request patterns, flag suspicious cases for investigation, and report wasteful practices to relevant departments.</li><li>Respond to inquiries and requests from internal departments, including Customer Service, Client Relations, Claims, Fraud Waste &amp; Abuse, Sales, and Complaints, within authorized boundaries and department guidelines.</li><li>Collaborate with other departments to resolve complex requests and propose solutions to prevent recurrence.</li><li>Maintain flexibility to work shifts as determined by supervisors and managers to align with capacity planning and operational needs.</li><li>Maintain full compliance of department to AXA standards and reactivity/contribution to all compliance processes&nbsp;</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an experienced HR Manager to play a key role in shaping our people strategy, building HR systems, driving talent acquisition, and creating a high-performance culture in a growing organization.</p><p>Key Responsibilities:</p><ul><li>Lead end-to-end recruitment across all business functions.</li><li>Build and implement HR policies, procedures, and employee handbook.</li><li>Design and drive performance management frameworks and employee development plans.</li><li>Foster employee engagement and a strong company culture.</li><li>Manage employee relations and ensure compliance with Egyptian labor laws.</li><li>Partner with leadership on workforce planning and organizational growth.</li><li>Track and analyze HR metrics to support strategic decision-making.</li></ul><p>Competitive Salary Package</p><p>Medical &amp; Social Insurance</p><p>Opportunity to make a real impact and build HR practices from the ground up</p><p>Collaborative and fast-growing work environment</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>7-10 years of HR experience.</li><li>At least 3 years in an HR Manager or Senior HR leadership role.</li><li>Strong experience in Talent Acquisition, Performance Management, and HR Operations.</li><li>Proven ability to build HR systems and processes from scratch.</li><li>Solid knowledge of Egyptian labor law and compliance.</li><li>Fluent English and Arabic communication skills.</li><li>SHRM or HRCI certifications are a plus.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We’re looking for an experienced HR Manager to play a key role in shaping our people strategy, building HR systems, driving talent acquisition, and creating a high-performance culture in a growing organization.<br> Competitive Salary Package Medical &amp; Social Insurance Opportunity to make a real impact and build HR practices from the ground up Collaborative and fast-growing work environment 7–10 years of HR experience.<br> At least 3 years in an HR Manager or Senior HR leadership role.<br> Strong experience in Talent Acquisition, Performance Management, and HR Operations.<br> Proven ability to build HR systems and processes from scratch.<br> Solid knowledge of Egyptian labor law and compliance.<br> Fluent English and Arabic communication skills.<br> SHRM or HRCI certifications are a plus K ey Responsibilities: Lead end-to-end recruitment across all business functions.<br> Build and implement HR policies, procedures, and employee handbook.<br> Design and drive performance management frameworks and employee development plans.<br> Foster employee engagement and a strong company culture.<br> Manage employee relations and ensure compliance with Egyptian labor laws.<br> Partner with leadership on workforce planning and organizational growth.<br> Track and analyze HR metrics to support strategic decision-making.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Sales Executive at Kymera, you will play a key role in building client relationships, generating new business opportunities, and supporting the company s growth across residential, commercial, and retail projects. You will communicate with potential clients, understand their needs, prepare proposals, and coordinate with internal teams to ensure a smooth client experience from first contact to project kickoff. This role is ideal for a motivated and confident individual with strong communication skills, a proactive mindset, and a passion for sales and client relationships.</p><p>Responsibilities</p><ul><li>Communicate with potential and existing clients</li><li>Follow up on leads and business opportunities</li><li>Prepare quotations and project proposals</li><li>Coordinate with design and technical teams</li><li>Maintain strong client relationships and support project follow-ups</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong communication and presentation skills</li><li>Professional and confident attitude</li><li>Ability to build and maintain client relationships</li><li>Good organizational and follow-up skills</li><li>Ability to work in a fast-paced environment</li><li>Ability to communicate confidently in English</li><li>Experience in sales or customer relations</li><li>Background in interior design or architecture industry</li><li>Familiarity with CRM systems and sales tools</li><li>Understanding of AI-powered sales and communication tools</li><li>Strong negotiation and problem-solving skills</li></ul><p></p></section>

<p><strong>SUPPLY</strong></p><ul><li>Enter supply orders into the ERP system.&nbsp;</li><li>Ensure stock movements are aligned with customer needs.&nbsp;</li></ul><p>&nbsp;</p><p><strong>ORDER PROCESSING</strong></p><ul><li>Apply the company’s commercial and pricing policy.&nbsp;</li><li>Record, process, and manage orders, including deadlines, pricing, and invoicing.&nbsp;</li><li>Track shipments in coordination with the relevant departments, customers, and carriers.&nbsp;</li><li>Help prevent overdue payments and follow up on outstanding invoices.&nbsp;</li><li>Ensure compliance with customs formalities.&nbsp;</li><li>Keep the sales team informed.&nbsp;</li></ul><p>&nbsp;</p><p><strong>CUSTOMER RELATIONS</strong></p><ul><li>Proactively collect customer requirements and forecasts.&nbsp;</li><li>Request orders from existing customers.&nbsp;</li><li>Keep management informed of customer follow-up.&nbsp;</li><li>Update sales documentation and enter prices into the ERP system.&nbsp;</li></ul><p>&nbsp;</p><p><strong>LOGISTICS FOLLOW-UP WITH CARRIERS</strong></p><ul><li>Organize and monitor deliveries.&nbsp;</li><li>Check carriers’ invoices.&nbsp;</li><li>Request and negotiate delivery lead times.&nbsp;</li><li>Report any malfunctions or issues to management and the logistics department.&nbsp;</li></ul><p>&nbsp;</p><p><strong>PAYABLES AND RECEIVABLES</strong></p><ul><li>Record supplier invoices after verifying them against purchase orders.&nbsp;</li><li>Reconcile customer payments after checking bank statements.&nbsp;</li><li>Reconcile sales invoices in the ERP system with data recorded on the eInvoice platform (ETA Portal).&nbsp;</li></ul><p>&nbsp;</p>

أخصائي مشتريات محليةالشركة المصرية لأنظمة التغليف و البلاستيك  أخصائي مشتريات محلية للانضمام إلى فريق العمل.المهام الوظيفية: تنفيذ عمليات الشراء المحلية وفق احتياجات الشركة. البحث عن الموردين والتفاوض للحصول على أفضل الأسعار. متابعة أوامر الشراء والتأكد من تسليمها في المواعيد المحددة. إعداد التقارير الدورية الخاصة بالمشتريات. بناء علاقات قوية مع الموردين ومتابعة العقود. الشروط: مؤهل عالى او فوق متوسط . خبرة سابقة في مجال المشتريات المحلية. مهارات تفاوض وتواصل ممتازة. إجادة استخدام برامج الحاسب الآلي. القدرة على العمل تحت الضغط والالتزام بالمواعيد. السن لا يزيد عن 30 سنة .  المميزات: رواتب مجزية + مكافآت+ مزايا عينينة طوال العام . فرص للتطوير والترقي. بيئة عمل مميزة. تأمينات اجتماعية و طبية .  أجازة يومى الجمعة و السبت .  <p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي</li></ul>

<p>About the role Arcsen is a Salesforce implementation partner delivering CRM transformation across retail, automotive, education, airline, and public sector clients in the Middle East. We're hiring a mid-level Business Analyst to join our delivery team and own requirements work end to end across active client engagements from discovery through to UAT and handover. You'll work alongside solution architects, and technical consultants, translating business needs into clear, buildable Salesforce solutions. This is a hands-on delivery role with room to grow into solution design and presales.</p><p>Responsibilities :</p><ul><li>Lead requirements-gathering workshops and discovery sessions with client stakeholders, capturing business processes, pain points, and objectives.</li><li>Produce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans.</li><li>Translate business requirements into functional specifications that solution and technical teams can build against.</li><li>Configure and support Salesforce solutions where needed, and validate that delivered functionality meets requirements.</li><li>Manage UAT cycles coordinating test scripts, tracking defects, and driving sign-off.</li><li>Maintain backlogs and requirement traceability across the project lifecycle.</li><li>Support presales and scoping activities, including effort estimation and proposal input.</li><li>Act as a communication bridge between client stakeholders and the delivery team throughout the engagement.</li></ul><p>5+ years of business analysis experience, or 2+ years working specifically on Salesforce implementations. Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud). Proven ability to write structured requirements documentation BRDs, user stories, acceptance criteria. Experience facilitating workshops and managing client-facing communication with confidence. Familiarity with process modeling (BPMN 2.0 a plus) and Agile delivery. Strong analytical thinking and attention to detail. Excellent written and spoken English; Arabic is an advantage given our regional client base.</p><p>Nice to have</p><ul><li>Salesforce certifications (Administrator, Business Analyst, or cloud-specific consultant certs).</li><li>Experience with MuleSoft, Agentforce, or data migration projects.</li><li>Exposure to one or more of our core industries (automotive, retail, education, airline, public sector).</li><li>Prior experience at a consulting or implementation partner.</li></ul><p>Why Arcsen</p><ul><li>Work on high-impact Salesforce transformations for leading regional brands.</li><li>Structured BA practice with frameworks, mentorship, and a clear progression path.</li><li>Exposure across multiple industries and the full Salesforce platform.</li><li>A collaborative team that invests in capability building.</li><li>Attractive packages and performance compensation.</li><li>Full work comfort, ability to work remotely from any place.</li><li>Health insurance package. We care about your health and well-being.</li><li>Paid-time off and holidays. Giving our professionals the flexibility &amp; responsibility to manage their times.</li></ul><p>Arcsen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better. By applying, you give your consent to the processing of your personal data which are necessary to the Personal Data Administrator for the purpose of the recruitment process, and the future recruitment processes. This consent will allow us to contact you in connection with our recruitment. We will process your data for two years.</p><p><strong>Desired Candidate Profile</strong></p><p>5+ years of business analysis experience, or 2+ years working specifically on Salesforce implementations. Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud). Proven ability to write structured requirements documentation BRDs, user stories, acceptance criteria. Experience facilitating workshops and managing client-facing communication with confidence. Familiarity with process modeling (BPMN 2.0 a plus) and Agile delivery. Strong analytical thinking and attention to detail. Excellent written and spoken English; Arabic is an advantage given our regional client base.</p><ul><li>Salesforce certifications (Administrator, Business Analyst, or cloud-specific consultant certs).</li><li>Experience with MuleSoft, Agentforce, or data migration projects.</li><li>Exposure to one or more of our core industries (automotive, retail, education, airline, public sector).</li><li>Prior experience at a consulting or implementation partner.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.<br><br><p><b>About the role</b><br>The Guest Experience Agent at Four Four Seasons Resort Sharm El Sheikh plays a vital role in supporting the Guest Experience Team to deliver exceptional, personalized, and memorable experiences for hotel guests. The primary objective of this position is to enhance guest satisfaction and foster long-term loyalty by facilitating seamless interactions, addressing concerns promptly, and ensuring the high quality of amenities, services, and facilities. The Guest Experience Agent collaborates closely with the Front Office Team and Hotel Assistant Managers to uphold and exceed the hotel's service standards, contributing to an overall elevated guest experience.</p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>Handles all guest interactions with the highest level of hospitality and professionalism.</li><li>Accommodating special requests whenever possible.</li><li>Daily guest interactions and resolving glitches.</li><li>Assists customers in all inquiries concerning hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li><li>Supporting the other departments during busy periods.</li></ul><br><p><b>Daily Function:</b></p><br><br><p>Daily duties include, but are not limited to:</p><br><br><ul><li>&nbsp;Engage with guests through various communication channels, including in-person, phone, email, and Four Seasons Chat.</li><li>Take a proactive role in driving guest-centric initiatives designed to elevate the guest experience and enhance the recognition of VIP guests.</li><li>Collaborate with the team to ensure the timely and thoughtful placement of special occasion amenities (e.g., anniversaries, birthdays, honeymoons, etc.).</li><li>Review daily arrivals to ensure proper management of Special Attention Guests, VIPs, Elite members, and high-return guests.</li><li>Assist the Guest Experience team with courtesy calls to designated in-house VIPs and preparation of arrival welcome letters.</li><li>Conduct detailed inspections of Top VIP rooms to confirm that all pending details are addressed, promptly reporting any issues to Engineering and Housekeeping management.</li><li>Perform room inspections for VIPs to ensure that amenities, welcome cards, and special touches have been meticulously arranged.</li><li>&nbsp;Personally greet VIP guests upon arrival and provide in-room check-in and check-out services.</li><li>Escort VIP guests to their transportation and offer a gracious farewell upon departure.</li></ul><br><p><b>What you bring</b></p><br><br><p><b>Required Skills &amp; Knowledge:</b></p><br><br><ul><li>A working knowledge of division operations, typically gained through on-the-job experience.</li><li>Ability to operate computer equipment and other department systems.</li><li>Proficiency in reading, writing, and speaking English and Russian</li></ul><p><b>Experience &amp; Expertise:</b></p><br><br><ul><li>More than one year of experience in related roles, with sufficient exposure to Rooms Division departments.</li><li>Advanced computer skills, including experience with Opera systems, and strong guest service capabilities.</li></ul><p><b>Guest Interaction &amp; Service:</b></p><br><br><ul><li>Strong interpersonal skills, with a warm and welcoming approach to hotel guests.</li><li>Provides exceptional, consistent service, adhering to the Golden Rule and maintaining guest satisfaction.</li></ul><p><b>Complaint Handling &amp; Problem Solving:</b></p><br><br><ul><li>Efficient in managing complaints and resolving issues, with creative and practical solutions to enhance service quality.</li><li>Always maintains a positive attitude, even during challenging or busy periods.</li></ul><p><b>Multi-tasking &amp; Operational Involvement:</b></p><br><br><ul><li>Demonstrates the ability to multi-task and work effectively with diverse individuals and groups to ensure top-quality service.</li><li>Actively participates in operations and role models excellent service to both guests and employees.</li></ul><p><b>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Complimentary Accommodation at other Four Seasons Hotels and Resort<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals</p><br><br><br><p><b>Schedule &amp; Hours:</b></p><br><br><p>Full-time position</p><br><br><p>• Flexible availability required including early mornings, evenings, weekends, and holidays as needed<br>• Shifts typically range between 8–10 hours depending on operational needs</p><br><br><p>As a Guest Experience Agent, you will play a key role in ensuring every guest enjoys a personalized and memorable stay and deliver service excellence that reflects the brand’s commitment to luxury and hospitality.</p><br><br><br><br><br><br><br> </div>

<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a Bachelor`s Degree.</p><p>Experience: At least 4 years of experience in the industry.</p><p>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</p><p>Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><p>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</p>