Pharmacist Assistant Jobs in Egypt

<p>Job Description We re looking for an Assistant Manager Demand Planning to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq! This role requires you to organise the forecasting demand of supplies to stores, create POs for replenishment and maintaining availability in the stores, with a team of demand planners to manage Back Office data. Organize the transition to 3PL, manage relations, and secure Talabat with Egypt best practices. Be accountable for the overall demand planning/replenishment of Tmart stores and warehouses in Egypt and the performance of the direct reports Manage stock amounting to AED 20M while ensuring the issuance of ~ 8,000 POs weekly for stores and DC Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Aging stock optimization Be able to provide solutions and initiatives to solve problems with stocks in the warehouse and stores Guidance to store supervisors and admins to ensure smooth workflow Guide the commercial and operations pro-actively to ensure supplies and suppliers are not affected.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong knowledge of the fundamentals of demand planning, as well as the ability to work on demand forecasting from A-Z</li><li>Experience in FMCG in demand planning and replenishment is a must</li><li>Experience in Warehouse management or 3PL partner relation is a must</li><li>Data and detail-oriented, and tech-savvy</li><li>Ability to guide senior-level executives and manage the expectations of multiple stakeholders</li><li>Ability to lead, coordinate, and facilitate the work of others; have supervisory responsibilities</li><li>Ability to take a broad perspective to problems and spot new, less obvious solutions</li><li>Ability to perform a variety of the most complex tasks and/or lead one or more teams</li><li>Be able to use knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives</li><li>Excellent analytical and communication skills, and always hands-on with several tools</li></ul>

<p><strong>RiseUP Group is hiring on behalf of its leading multinational client:</strong></p><p></p><p>&nbsp;</p><p><strong>Job Description:</strong></p><p>Administrative Assistant – Technical Vendor Management (Design &amp; Construction)</p><p>Provide administrative and operational support to the Technical Vendor Management team, ensuring the effective coordination, tracking and reporting of vendor performance management activities across Design &amp; Construction. The role supports the maintenance of dashboards, trackers, vendor assessments and reporting processes, contributing to data accuracy and timely decision-making.</p><p>&nbsp;</p><p><strong>Technical Assessment needed: </strong>Yes</p><p>&nbsp;</p><p><strong>Expected deliverables:</strong></p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate the distribution and follow-up of vendor performance evaluations across Design &amp; Construction.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor evaluation completion rates and proactively follow up with stakeholders to ensure timely responses.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Escalate overdue or missing evaluations in accordance with the defined governance process.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain and update Technical Vendor Management trackers and dashboards, ensuring data accuracy and consistency.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Consolidate and validate vendor performance information received from different Business Units.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support periodic reporting by identifying data gaps, inconsistencies and overdue actions.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist in maintaining documentation, records and reporting repositories.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide general administrative support to the Technical Vendor Management team as required.</p><p><strong>Requirements</strong></p><p><strong>Required qualifications/certifications:</strong></p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good organizational and coordination skills.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong attention to detail and data accuracy.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to manage multiple trackers and priorities simultaneously.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good written and verbal communication skills in English.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proactive attitude with the ability to work independently and follow up with multiple stakeholders.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous administrative or project coordination experience is desirable.</p><p>&nbsp;</p><p><strong>Software / programs / tools:</strong> Microsoft Excel (advanced preferred) Microsoft Office Suite (Outlook, Word, PowerPoint) SmartsheetBasic knowledge of AI tools (e.g. Amazon Q / generative AI tools) SharePoint</p><p>&nbsp;</p><p><strong>Required Years of Experience:</strong> 4</p><p>&nbsp;</p><p><strong>Travel is required for this role: </strong>No</p><p></p>

<p><strong>Job Purpose</strong></p><p>The Procurement Assistant Manager supports the execution of procurement strategies to ensure cost efficiency, timely availability of materials, and supplier performance. The role focuses on operational procurement activities, supplier coordination, and supporting strategic sourcing initiatives while ensuring compliance with company policies and procedures.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p><strong>Procurement Operations &amp; Execution</strong></p><ul><li><p>Execute procurement plans in line with approved strategies and business requirements.&nbsp;</p></li><li><p>Ensure timely sourcing and purchasing of materials, services, and supplies.&nbsp;</p></li><li><p>Follow up on purchase orders to ensure on-time delivery and resolve any supply issues.&nbsp;</p></li><li><p>Maintain accurate procurement records, documentation, and system updates.&nbsp;</p></li></ul><p><strong>Supplier Coordination &amp; Support</strong></p><ul><li><p>Support in identifying and evaluating suppliers based on cost, quality, and delivery performance. &nbsp;</p></li><li><p>Maintain strong working relationships with suppliers to ensure service reliability.&nbsp;</p></li><li><p>Monitor supplier performance and escalate issues when needed.&nbsp;</p></li><li><p>Assist in supplier onboarding and documentation processes.&nbsp;</p></li></ul><p><strong>Cost Control &amp; Analysis</strong></p><ul><li><p>Support cost-saving initiatives and track procurement savings.&nbsp;</p></li><li><p>Conduct price comparisons and market analysis to ensure competitive sourcing.&nbsp;</p></li><li><p>Assist in budget tracking and cost monitoring activities.&nbsp;</p></li></ul><p><strong>Compliance &amp; Process Adherence</strong></p><ul><li><p>Ensure procurement activities comply with company policies and procedures.&nbsp;</p></li><li><p>Support implementation of procurement processes, controls, and documentation standards.&nbsp;</p></li><li><p>Ensure proper approvals and documentation for all procurement transactions.&nbsp;</p></li></ul><p><strong>Cross-Functional Coordination</strong></p><ul><li><p>Coordinate with Planning, Operations, Finance, and Warehouse teams to ensure alignment on requirements and deliveries.&nbsp;</p></li><li><p>Support internal stakeholders in fulfilling procurement needs efficiently.&nbsp;</p></li></ul><p><strong>Team Support &amp; Development</strong></p><ul><li><p>Supervise procurement officers/buyers on daily operational activities.&nbsp;</p></li><li><p>Provide guidance and support to ensure team efficiency and accuracy.&nbsp;</p></li><li><p>Contribute to continuous improvement initiatives within the procurement function</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Qualifications &amp; Experience</strong></p><ul><li><p>Bachelor’s degree in Supply Chain Management, Business Administration, Engineering, or a related field.&nbsp;</p></li><li><p>Professional certification (e.g., CIPS) is a plus.&nbsp;</p></li><li><p>5–8 years of experience in Foreign procurement and startegic Sourcing, with at least 1–2 years in a supervisory role.&nbsp;</p></li><li><p>Experience in manufacturing or industrial environments is a Must</p></li><li><p>Logistics experience is a Must</p></li></ul><p>&nbsp;</p><p><strong>Skills &amp; Competencies</strong></p><ul><li><p>Strong negotiation and supplier management skills&nbsp;</p></li><li><p>Good analytical and problem-solving abilities&nbsp;</p></li><li><p>Proficiency in ERP systems and Microsoft Office</p></li><li><p>Strategic sourcing</p></li><li><p>Foreign suppliers’ management</p></li><li><p>Logistics’ experience</p></li><li><p>Leadership skills</p></li></ul><p></p>

<p>1. Teaching &amp; Learning Support (Information Literacy)</p><ul><li>Research Skills Delivery:&nbsp;Design and deliver structured lessons on research methodologies, media literacy, and digital citizenship to Key Stage 3 through Key Stage 5.</li><li>Academic Integrity Guidance:&nbsp;Teach ethical research practices, academic honesty, and the proper use of citation styles (e.g., MLA, APA).&nbsp;Guide students on the responsible use of AI tools in research.</li><li>Exam &amp; Project Support:&nbsp;Provide specialized research workshops and one-on-one tracking for upper secondary students tackling independent research projects, such as the&nbsp;IB Extended Essay (EE)&nbsp;or the&nbsp;Cambridge International Project Qualification (IPQ).</li><li>Curriculum Collaboration:&nbsp;Partner with Heads of Department and classroom teachers to co-plan resource boxes and digital reading lists that directly support current curriculum units.</li></ul><p>2. Reading Advocacy &amp; Literacy Culture</p><ul><li>Promote Reading for Pleasure:&nbsp;Curate age-appropriate fiction and non-fiction collections that appeal to a highly diverse, multicultural student body, including dedicated resources for English as an Additional Language (EAL) learners.</li><li>Events &amp; Initiatives:&nbsp;Lead and organize high-impact whole-school literacy events, including Book Week, author visits, book clubs, and reading challenges.</li><li>Reader’s Advisory:&nbsp;Provide personalized book recommendations to students to stimulate broad reading habits.</li></ul><p>3. Library Management &amp; Collection Development</p><ul><li>Resource Procurement:&nbsp;Strategically manage the library budget to purchase up-to-date print books, periodicals, e-books, and digital academic databases (e.g., JSTOR, EBSCO, Britannica School).</li><li>Cataloguing &amp; Systems:&nbsp;Oversee the Library Management System (e.g., Destiny) to ensure accurate cataloguing, classification, and tracking of all materials.</li><li>Collection Upkeep:&nbsp;Conduct regular inventory checks, weeding (removing outdated or damaged materials), and data analysis on library usage to guide future spending.</li><li>Supervision:&nbsp;Lead and manage the Library Assistant team, delegating day-to-day administrative tasks like shelving and circulation desk operations.</li></ul><p>4. Environment &amp; Community Engagement</p><ul><li>Create a Positive Hub:&nbsp;Maintain a welcoming, safe, and flexible physical space suitable for both quiet independent study and collaborative group work.</li><li>Communication:&nbsp;Promote library updates, new arrivals, and academic resources through regular newsletters or portal updates to parents, students, and faculty.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>1- Operational Excellence &amp; Quality Control Supervise daily housekeeping activities, allocating tasks and room assignments efficiently based on daily occupancy and arrival lists. Conduct rigorous inspections of VIP rooms, guest rooms, public spaces, and corridors to ensure total compliance with M venpick and Accor hygiene standards. Coordinate seamlessly with the Front Desk to provide real-time updates on room statuses and accommodate early check-ins or special guest requests. Partner closely with the Engineering/Maintenance department to log defects, schedule deep cleaning, and execute preventative room maintenance.</p><p>2. Team Leadership &amp; Talent Development Manage, motivate, and mentor a team of Supervisors, Room Attendants, and Public Area Cleaners, Assist in recruitment, onboarding, and regular performance evaluations of departmental staff. Conduct daily briefings and design ongoing training programs covering standard operating procedures (SOPs), chemical safety, and premium guest interactions. Manage staff scheduling, attendance tracking, and payroll reporting in alignment with local Egyptian labor laws.</p><p>3. Inventory Management &amp; Cost Control Monitor and manage inventories of linens, uniforms, guest amenities, and cleaning chemicals, ensuring efficient usage and minimizing waste. Assist in ordering and tracking supplies while remaining aligned with the department's monthly operating budget. Oversee the hotel's Lost &amp; Found procedures, ensuring strict documentation and safekeeping of guest property.</p><p>4. Guest Experience Address guest complaints and specialized requests promptly, professionally, and with a solution-oriented mindset. Review guest satisfaction surveys (such as TrustYou or internal Accor metrics) with the team to identify areas for operational improvement.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Diploma or bachelor's degree in hospitality management, Business Administration, or a related field.</p><p>Experience: 3 to 5 years of progressive housekeeping experience in a 5-star hotel, with at least 1 2 years in a supervisory or assistant managerial capacity.</p><p>Brand Familiarity: Prior experience working within the Accor network or a premium international brand is highly preferred.</p><p>Additional Information</p><ul><li>Good communication and customer contact skills</li><li>Service oriented with an eye for details</li><li>Ability to work effectively and contribute in a team</li><li>Self-motivated and energetic</li><li>Well-presented and professionally groomed at all times</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Company Description </b><br> <p>The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes<br> </p> <br> <div><b>Job Description</b></div> <br> <p>We are seeking a professional and empathetic Assistant Guest Relations Manager to join our hospitality team in Marsa Alam, Egypt. In this role, you will serve as a key point of contact for our guests, providing exceptional support and ensuring memorable experiences. As a bilingual professional fluent in German and French, you will bridge communication gaps and deliver personalized service to our diverse international clientele. This position combines guest relations expertise with administrative support, requiring someone who is organized, efficient, and genuinely passionate about guest satisfaction.</p> <ul> <li>Greet and welcome guests with warmth and professionalism, ensuring a positive first impression</li> <li>Address guest inquiries, concerns, and requests in German and French, providing timely and effective solutions</li> <li>Coordinate with various departments to fulfill guest requests and resolve issues promptly</li> <li>Maintain detailed guest records and documentation using property management systems</li> <li>Assist in organizing guest activities, excursions, and special events</li> <li>Provide cultural orientation and local information to international guests</li> <li>Handle guest complaints with empathy and professionalism, working toward satisfactory resolutions</li> <li>Support the Guest Relations Manager with administrative tasks, scheduling, and correspondence</li> <li>Ensure compliance with company policies and hospitality standards</li> <li>Contribute to a welcoming environment that encourages guest loyalty and positive reviews</li> <li>Perform other duties as assigned to support overall guest satisfaction objectives</li> </ul> <b><br> </b><div><b>Qualifications</b></div> <br> <ul> <li>Fluent proficiency in German and French (written and verbal); English proficiency required</li> <li>Proven experience in guest relations, customer service, or hospitality industry</li> <li>Excellent interpersonal and communication skills</li> <li>Strong organizational and time management abilities</li> <li>Problem-solving mindset with the ability to handle challenging situations calmly</li> <li>Cultural awareness and sensitivity to diverse guest backgrounds</li> <li>Proficiency with guest management systems and Microsoft Office applications</li> <li>Ability to multitask and work efficiently in a fast-paced environment</li> <li>Professional demeanor with a friendly and empathetic approach</li> <li>Flexibility to work varied shifts, including weekends and holidays as required</li> <li>Preferred: Previous experience in a resort or hotel setting</li> <li>Preferred: Experience with multilingual guest services</li> </ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Company Description <br> </b><p>The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes<br> </p> <br> <div><b>Job Description</b></div> <br> <p>We are seeking a professional and empathetic Assistant Guest Relations Manager to join our hospitality team in Marsa Alam, Egypt. In this role, you will serve as a key point of contact for our guests, providing exceptional support and ensuring memorable experiences. As a bilingual professional fluent in German and French, you will bridge communication gaps and deliver personalized service to our diverse international clientele. This position combines guest relations expertise with administrative support, requiring someone who is organized, efficient, and genuinely passionate about guest satisfaction.</p> <ul> <li>Greet and welcome guests with warmth and professionalism, ensuring a positive first impression</li> <li>Address guest inquiries, concerns, and requests in German and French, providing timely and effective solutions</li> <li>Coordinate with various departments to fulfill guest requests and resolve issues promptly</li> <li>Maintain detailed guest records and documentation using property management systems</li> <li>Assist in organizing guest activities, excursions, and special events</li> <li>Provide cultural orientation and local information to international guests</li> <li>Handle guest complaints with empathy and professionalism, working toward satisfactory resolutions</li> <li>Support the Guest Relations Manager with administrative tasks, scheduling, and correspondence</li> <li>Ensure compliance with company policies and hospitality standards</li> <li>Contribute to a welcoming environment that encourages guest loyalty and positive reviews</li> <li>Perform other duties as assigned to support overall guest satisfaction objectives</li> </ul> <b><br> </b><div><b>Qualifications</b></div> <br> <ul> <li>Fluent proficiency in German and French (written and verbal); English proficiency required</li> <li>Proven experience in guest relations, customer service, or hospitality industry</li> <li>Excellent interpersonal and communication skills</li> <li>Strong organizational and time management abilities</li> <li>Problem-solving mindset with the ability to handle challenging situations calmly</li> <li>Cultural awareness and sensitivity to diverse guest backgrounds</li> <li>Proficiency with guest management systems and Microsoft Office applications</li> <li>Ability to multitask and work efficiently in a fast-paced environment</li> <li>Professional demeanor with a friendly and empathetic approach</li> <li>Flexibility to work varied shifts, including weekends and holidays as required</li> <li>Preferred: Previous experience in a resort or hotel setting</li> <li>Preferred: Experience with multilingual guest services</li> </ul></div></section>

<ul><li><p>Gather and document business requirements from internal and external stakeholders by creating clear user stories, acceptance criteria, and functional specifications.</p></li><li><p>Own and manage the <strong>PharmaSyst product backlog</strong>, prioritizing requirements in collaboration with the Product Manager based on business value and product priorities.</p></li><li><p>Participate in <strong>Sprint Planning, Backlog Refinement, Sprint Reviews, and other Agile ceremonies</strong> to ensure clear requirements and effective delivery.</p></li><li><p>Analyze pharmacy workflows and ERP processes to identify gaps, inefficiencies, and opportunities for product enhancements.</p></li><li><p>Translate business needs and product strategy into clear and actionable requirements for development teams.</p></li><li><p>Collaborate with Product Management, Engineering, UX/UI, and Business teams to ensure successful product delivery.</p></li><li><p>Support integrations with third-party systems by gathering requirements and coordinating with technical teams.</p></li><li><p>Lead <strong>User Acceptance Testing (UAT)</strong> by validating delivered features against business requirements before production release.</p></li><li><p>Support customer onboarding by preparing product documentation, release notes, and user training materials.</p></li><li><p>Gather customer feedback and analyze product usage to identify improvement opportunities and support continuous product enhancement.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in <strong>Computer Science, Engineering, Information Technology, Business Information Systems</strong>, or a related field.</p></li></ul><ul><li><p><strong>1–3 years of experience</strong> in Product Ownership, Business Analysis, or a related digital/product role.</p></li><li><p>Experience working with <strong>digital products, software solutions, or ERP systems</strong>.</p></li><li><p>Knowledge of <strong>ERP and Pharmacy Management Systems</strong> is preferred.</p></li><li><p>Familiarity with <strong>Agile/Scrum methodologies and sprint management practices</strong>.</p></li><li><p>Good knowledge of <strong>product backlog management, user stories, acceptance criteria, and requirements documentation</strong>.</p></li><li><p>Understanding of <strong>pharmacy operations, workflows, and inventory processes</strong> is preferred.</p></li><li><p>Experience working with <strong>technology/software development teams</strong> is preferred.</p></li><li><p>Experience in the <strong>pharmaceutical, healthcare, or health-tech industry</strong> is a plus.</p></li></ul><p></p><p></p>

<p>We are seeking an experienced and results-driven Assistant Call Center Manager to support the management of daily call center operations and ensure the achievement of operational targets, service quality, client satisfaction, and team performance. In this role, you will assist in overseeing a large-scale account, supporting Team Leaders, Supervisors, and agents to ensure smooth service delivery, adherence to KPIs and SLAs, and continuous improvement across the operation. The ideal candidate is a strong people leader, highly organized, client-focused, and experienced in managing voice operations within a call center environment. You will work closely with the Service Delivery Manager, Operations Manager, and support functions to ensure operational excellence and consistent performance. Key Responsibilities</p><p>1. Operations Management</p><ul><li>Support the management of day-to-day call center operations for the assigned account.</li><li>Ensure operational activities are executed in line with business objectives, client requirements, and service standards.</li><li>Monitor daily performance, service levels, productivity, quality scores, attendance, and other operational KPIs.</li><li>Ensure proper workflow management across shifts, teams, and functions.</li><li>Identify operational gaps and support the implementation of corrective action plans.</li><li>Coordinate with Team Leaders and support teams to ensure smooth and efficient service delivery.</li><li>Ensure all operational issues are escalated and resolved in a timely and effective manner.</li></ul><p>2. Team Leadership and People Management</p><ul><li>Support, guide, and manage Team Leaders, Supervisors, and frontline agents to achieve operational targets.</li><li>Conduct regular performance reviews, coaching sessions, and feedback meetings.</li><li>Support employee engagement initiatives and promote a positive work environment.</li><li>Monitor team performance and ensure proper action plans are in place for underperforming employees.</li><li>Encourage accountability, discipline, professionalism, and continuous improvement across the team.</li><li>Ensure equal support and development opportunities for team members.</li><li>Assist in managing staffing, scheduling, attendance, absenteeism, and adherence.</li></ul><p>3. Performance and KPI Management</p><ul><li>Monitor and analyze operational KPIs, including service level, AHT, productivity, quality, CSAT, attendance, shrinkage, and adherence.</li><li>Ensure performance targets are consistently met or exceeded.</li><li>Prepare performance reports and present insights to management.</li><li>Identify trends, root causes, and areas of improvement.</li><li>Work with Team Leaders to develop and implement performance improvement plans.</li><li>Track action plans and ensure measurable progress against agreed objectives.</li><li>Support initiatives that improve efficiency, quality, and customer experience.</li></ul><p>4. Client and Stakeholder Management</p><ul><li>Support the Service Delivery Manager in client communication, business reviews, and operational meetings.</li><li>Assist in preparing client reports, presentations, and performance updates.</li><li>Ensure client expectations are understood and translated into clear operational actions.</li><li>Support the handling of client escalations and service-related concerns.</li><li>Maintain professional and effective communication with internal and external stakeholders.</li><li>Collaborate with Workforce Management, Quality, Training, HR, Recruitment, IT, and other support teams to ensure operational stability.</li></ul><p>5. Quality and Compliance</p><ul><li>Ensure teams follow agreed processes, procedures, quality standards, and client guidelines.</li><li>Support quality monitoring activities and ensure quality improvement plans are implemented.</li><li>Work closely with the Quality team to identify performance gaps and coaching opportunities.</li><li>Ensure compliance with company policies, contractual obligations, and operational standards.</li><li>Support internal audits and ensure corrective actions are completed on time.</li><li>Promote a quality-focused culture across the operation.</li></ul><p>6. Reporting and Continuous Improvement</p><ul><li>Prepare and review daily, weekly, and monthly operational reports.</li><li>Analyze performance data and recommend improvement initiatives.</li><li>Support process optimization projects to improve service delivery and operational efficiency.</li><li>Participate in operational reviews and management meetings.</li><li>Ensure accurate documentation of performance, actions, escalations, and follow-ups.</li><li>Drive continuous improvement across service quality, productivity, employee engagement, and customer satisfaction.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Management, or a related field.</li><li>Minimum 5-7 years of experience in a call center environment.</li><li>Minimum 2-3 years of experience in a supervisory or assistant manager role.</li><li>Proven experience managing voice operations.</li><li>Strong experience in managing Team Leaders, Supervisors, and large operational teams.</li><li>Excellent command of English, both written and spoken.</li><li>Strong operational knowledge of call center processes and KPIs.</li><li>Ability to manage rotational shifts and 24/7 operations.</li><li>Strong understanding of service delivery, quality, performance management, and customer satisfaction.</li><li>Experience in interpretation management or interpreter services is preferred.</li><li>Knowledge of call center quality frameworks, preferably COPC.</li><li>Experience working with international clients or English-speaking markets.</li><li>Experience managing client-facing operations.</li><li>Proven track record of achieving operational targets and improving performance.</li><li>Experience in workforce planning, quality improvement, and process enhancement is a plus.</li></ul><p><strong>Required Skills and Competencies</strong></p><p><strong>Leadership and People Management</strong></p><ul><li>Strong leadership and team management skills.</li><li>Ability to coach, motivate, and develop Team Leaders and agents.</li><li>Strong decision-making and problem-solving skills.</li><li>Ability to manage performance and drive accountability.</li><li>High level of ownership, discipline, and reliability.</li></ul><p><strong>Operational and Analytical Skills</strong></p><ul><li>Excellent understanding of call center operations and performance metrics.</li><li>Strong analytical skills with the ability to interpret data and identify trends.</li><li>Ability to manage KPIs, SLAs, productivity, quality, and customer experience.</li><li>Strong root cause analysis and action planning skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li></ul><p><strong>Communication and Stakeholder Management</strong></p><ul><li>Excellent verbal and written communication skills.</li><li>Strong presentation and reporting skills.</li><li>Ability to communicate professionally with clients, management, and internal teams.</li><li>Strong collaboration skills across different departments and support functions.</li><li>Ability to handle escalations calmly and effectively.</li></ul><p><strong>Client and Customer Orientation</strong></p><ul><li>Strong client orientation and service mindset.</li><li>Ability to understand client requirements and operational expectations.</li><li>Focus on delivering an excellent customer experience.</li><li>Results-driven with a strong quality and performance focus.</li><li>Ability to support business objectives and service improvement initiatives.</li></ul><p><strong>Personal Attributes</strong></p><ul><li>Detail-oriented and reliable.</li><li>Flexible and able to work under pressure.</li><li>Strong time management and prioritization skills.</li><li>Positive attitude with a continuous improvement mindset.</li><li>Professional, proactive, and solution-oriented.</li></ul><p><strong>Work Conditions</strong></p><ul><li>Working Hours: US shift</li><li>Working Model: On-site</li><li>Working Days: 5 working days per week, with 2 days off</li><li>Operation Type: Voice account / 24/7 operations environment</li></ul>

Recruitment & Selection:Assist in drafting Role Profiles, taking into consideration needs, role overlaps, and interdependencies. Create and post vacancy announcements via several social media platforms. Conduct interviews and shortlist entry level applicants and sending recommendations to hiring manager, as per guidelines and job requirements. Conduct new employee orientation, explain organizational personnel policies, benefits, procedures, and values to new employees. Process all necessary paperwork and ensure that all the needed documents are filled for recruitment process and new hires. Personnel & Employee Relations:Maintain both hard and digital copies of employees' records. Open employee files on HRS and provide employee with Punch Number. Handle the exit interview and follow up on the termination process. Coordinate and prepare offer letters, NSSF & MOF registration/termination forms and ensure completed paperwork is processed (pre-employment reference and background checks); ensure that all new employee procedures are correctly administered. Maintain an efficient system that tracks contract expiry, renewal and changes in contracts are adequately documented. Ensure smooth running of payroll in coordination with the Accounting Manager; time sheets, holiday management, sick leave, exit clearance, etc. to support payroll preparation Prepare the employment agreement, and documents of all employees. Prepare the medical insurance registration/termination forms and documents of all employees. Ensure all the internal documents are filled by staff and managers in due time. Prepare and handle any other personnel documents as needed (government, certificates, letter, etc.) Performance Management:Provide assistance by answering all enquiries regarding the process to guarantee conformity and consistency. Collect and process survey results, compile performance reports of each employee and share results with them, their direct supervisors, and Directors. Assisting in the planning of staff training & development when needed. General HR Tasks:Participate and assist in research related to HR issues, collecting information to support managerial decision-making. Staying up-to-date on best practices and suggesting adaptations to internal rules, regulations, and procedures accordingly. Updating internal HR documents when needed; communicating updates to staff as needed (HR memo, internal training, etc.) Make sure all employee records are filed correctly and kept confidential. Coordinate with providers (medical compensation insurance and workmen compensation) to manage appropriate covers and policies for staff. Assist in organizing yearly events and employee activities. Book tickets, renew and follow up on Visas for employees when applicable. Prepare and process per diem for cash travel for both management and employees. Organize and follow up on the schedule of drivers and coordinate with executive assistant when needed. Prepare and type employee official warnings.<br>COMPETENCIES § Excellent analytical and time management skills§ People oriented and results driven§ Competence to build and effectively manage interpersonal relationships at all levels of the company<br>QUALIFICATIONS Education: Bachelor’s degree in Human Resources Related Work Experience: Minimum 2 years of experience in human resources management Language Skills: Strong command of English – French - Arabic languages

Company Description Volpe Cure - ڤولبي كيور is dedicated to delivering expertly developed pharmaceuticals, nutritional supplements, and personal care products that blend quality science with innovation. The organization focuses on precision in formulation and manufacturing to provide safe, effective, and reliable products. Volpe Cure - ڤولبي كيور emphasizes continuous improvement and research-driven development to meet evolving health and wellness needs. Team members contribute to a mission centered on enhancing everyday health outcomes through accessible, high-quality solutions. Role Description This is a part-time Medical Sales Representative role based in sharqia. The Medical Sales Representative will build and maintain relationships with healthcare professionals, pharmacies, and clinics to promote Volpe Cure - ڤولبي كيور products. Day-to-day responsibilities include conducting product presentations, providing scientific and technical product information, and following up on inquiries to support appropriate product use. The role involves identifying new business opportunities, meeting sales targets, managing territory visits, and maintaining accurate records of interactions and sales activities. The representative will also collaborate with internal teams to share market feedback, support marketing initiatives, and ensure high-quality customer service. Qualifications Strong Medical Sales skills, including territory management, lead generation, and closing sales Effective Communication and Customer Service skills for engaging healthcare professionals and responding to inquiries Foundational knowledge of Medicine and Pharmacy to explain product indications, benefits, and proper use Previous experience (1-3 years)in pharmaceutical or healthcare sales is preferred Bachelor’s degree in Pharmacy, Medicine, Life Sciences, or a related field is an advantage Ability to work in a hybrid model, manage schedules, and travel within the assigned territory as needed Proficiency in using CRM tools and basic office software to document activities and prepare reports Strong organizational skills, ethical mindset, and commitment to regulatory and compliance standards

Company Description Kashii is renowned for offering high-quality products crafted from meticulously selected ingredients such as fresh herbs, , and other natural elements. Each product reflects the company’s commitment to care, safety, and sustainability. By utilizing ingredients at their most potent state, Kashii ensures superior quality and efficacy. The company builds its reputation on combining nature’s purity with innovative practices to deliver exceptional products to customers.<br>Role Description The Medical Sales Representative will be responsible for promoting Kashii's products to healthcare professionals and driving sales growth. This full-time, on-site role involves building and maintaining strong relationships with clients in New Cairo, Egypt, providing accurate product information, and identifying opportunities to expand our customer base. The role requires meeting sales targets, attending product training, and staying informed about the latest developments in the medical and pharmaceutical fields.<br>Qualifications Strong experience in Medical Sales and knowledge of industry trends Exceptional Communication and Customer Service skills to build and maintain relationships Background in Medicine or Pharmacy to effectively understand and present product details Ability to meet sales targets and work efficiently in an on-site environment Bachelor’s degree in Pharmacy, Medicine, or a related field preferred Proven track record of sales success in the medical or pharmaceutical industry

<p>The ideal candidate will possess a Bachelor's degree in Veterinary or Pharmacy. Experience of one to two years in an operation room is preferred. Excellent communication and presentation skills are essential. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required. Ability to travel as needed is a must. Strong problem-solving skills and attention to detail are highly valued. A valid driver's license and preferably an owned car are necessary.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Veterinary recommended or Pharmacy. Experience one or two years in operation room is prefer. Excellent communication and presentation skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to travel as required. Strong problem-solving skills and attention to detail. A valid driver's license./ Preferable Own Car</p>

Company Description Pharmaoverseas.official is a leading pharmaceutical distribution company in Egypt, founded in 1995 and now operating more than 40 branches, including 4 main stores across all governorates. The company maintains over 81,000 m² of warehousing space and applies Good Storage Practice (GSP) standards in all facilities to ensure product quality and safety. With strategic investment from SERPYMEX, a major French distributor, and a closed shareholders structure since 2011, Pharmaoverseas.official offers a stable and growth-oriented environment. The organization relies on clear KPIs to monitor performance and service quality and follows a strict Code of Conduct that guides daily operations and commitments to suppliers, governmental bodies, society, and customers.<br>Role Description The Medical Sales Representative is a full-time, on-site role based in Sharkia government as one area The role involves promoting and selling pharmaceutical products to healthcare professionals, pharmacies, and medical institutions within the assigned territory. Daily tasks include scheduling and conducting visits, presenting product information, addressing customer inquiries, and building long-term relationships to drive sales growth. The representative will monitor market trends, gather feedback from customers, and coordinate with internal teams to ensure timely delivery and proper stock levels. The role also includes maintaining accurate records of activities, preparing regular reports on sales performance, and adhering to company policies, ethical standards, and regulatory requirements. Qualifications Candidates should possess strong Medical Sales skills, including territory management, product promotion, and negotiation. Candidates should possess excellent Communication and Customer Service skills to build trust, respond to inquiries, and support healthcare partners. Candidates should possess foundational knowledge in Medicine and Pharmacy to understand product profiles, indications, and safety information. Bachelor’s degree in Pharmacy, Medicine, Science, or a related field is preferred. Prior experience in pharmaceutical or medical device sales is an advantage. Ability to work independently in the field, manage schedules, and meet sales targets. Strong organizational skills and basic proficiency with sales reporting tools and MS Office. Valid driving license and willingness to travel within the assigned territory, as required.

Company Description Cairo Medical for Pharmaceuticals and Medical Supplies is a trusted agent for Avanos, Enovis, Win Back, and GLOBUS, representing advanced medical technologies and products in the local market. The company focuses on supplying high-quality pharmaceutical and medical solutions to healthcare providers. Working closely with leading international manufacturers, Cairo Medical supports clinical practice through reliable product availability and professional service. Team members collaborate with healthcare institutions and professionals to ensure safe, effective use of the products they represent.<br>Role Description The Senior Medical Representative is a full-time, on-site role based in Cairo, responsible for promoting and selling the company’s pharmaceutical and medical products to healthcare professionals and institutions. Day-to-day activities include visiting hospitals, clinics, and pharmacies, presenting product information, conducting product demonstrations, and providing scientific and technical support. The role involves building and maintaining strong relationships with medical staff, responding to inquiries, and ensuring high levels of customer satisfaction. The Senior Medical Representative will monitor market trends, report on competitors’ activities, and collaborate with internal teams to achieve sales targets and expand market presence. This position also includes organizing and participating in medical conferences, workshops, and training sessions to support product awareness and education.<br>Qualifications<br> Strong medical sales skills with proven experience in promoting pharmaceuticals or medical devices. Solid foundation in Medicine or Pharmacy enabling effective communication of product benefits and clinical data. Excellent Communication and Customer Service skills to build long-term relationships with healthcare professionals. Ability to work independently in the field, plan visits efficiently, and meet or exceed sales objectives. Bachelor’s degree in Pharmacy, Medicine, or a related life sciences field. Previous experience as a Medical Representative, ideally at senior or key-account level. Strong presentation, negotiation, and problem-solving abilities. Proficiency in MS Office and basic CRM tools; valid driver’s license is an advantage. Fluency in Arabic and good command of English to handle scientific materials and manufacturer communication.

Company Description SEKEM Group is a pioneering initiative in Egypt dedicated to sustainable development across ecological, economic, social, and cultural dimensions. Founded in 1977 by Ibrahim Abouleish, SEKEM produces, processes, and markets organic and biodynamic food, textiles, and phyto-pharmaceuticals for local and international markets. The organization is widely recognized as an Egyptian organic pioneer and has received the 2003 Right Livelihood Award for its innovative, values-driven business model. Profits from SEKEM’s commercial activities help fund social and cultural projects, including schools, a medical center, and Heliopolis University for Sustainable Development. Team members join a mission-driven environment that promotes human potential, dignity, and ethical, ecological business practices.<br>Role Description The Salesperson – Pharmaceutical field is a full-time, on-site role based in Heliopolis. This role involves promoting and selling SEKEM’s pharmaceutical and phyto-pharmaceutical products to healthcare professionals, pharmacies, and other relevant customers. The Salesperson will conduct regular customer visits, present product information, answer inquiries, and build long-term, trust-based relationships. Daily activities include managing sales targets, monitoring market trends, coordinating with internal teams on orders and deliveries, and maintaining accurate records of sales activities and customer interactions. The role also requires participation in product trainings, marketing events, and continuous learning to stay current with industry developments and SEKEM’s sustainable, ethical standards.<br>Qualifications<br> Candidates should possess strong Sales and Pharmaceutical Sales skills, with a track record in meeting or exceeding sales targets. Candidates should possess effective Communication and Customer Service skills to build and maintain professional relationships. Candidates should possess foundational knowledge in Pharmacy or related fields, enabling clear understanding and explanation of product benefits and usage. Candidates should possess skills in basic business reporting, use of CRM or sales management tools, and organization of sales territories. Relevant qualifications include a bachelor’s degree in Pharmacy, Science, Business, or a related discipline, or equivalent practical experience. Additional beneficial qualifications include familiarity with sustainable and ethical business practices, fluency in English and Arabic, and the ability to work collaboratively within cross-functional teams.

Company Description La Viva Health is a software company focused on delivering innovative products in Digital Health, guided by the core values of Care, Excellence, and Loyalty. The organization is committed to improving healthcare experiences through technology that supports patients, providers, and partners. Teams at La Viva Health strive for high performance, quality, and continuous improvement in all solutions delivered. The company values long-term relationships, remaining dedicated to both its clients and its mission to advance digital health. Employees can expect a purpose-driven environment that emphasizes collaboration, integrity, and impact. Role Description This is a full-time, on-site Pharmaceutical Sales Representative role based in Qesm Heliopolis. The Pharmaceutical Sales Representative will build and maintain strong relationships with healthcare professionals, pharmacies, and medical institutions to promote the company’s pharmaceutical and digital health offerings. Responsibilities include visiting clients regularly, presenting product information, answering clinical and technical questions, and providing ongoing support to ensure customer satisfaction. The role involves achieving sales targets, managing a territory, preparing reports, and tracking market trends and competitor activities. The representative will also collaborate closely with internal teams, including marketing and product specialists, to align field feedback with product development and promotional strategies. Qualifications Strong interpersonal and communication skills, including the ability to present complex information clearly and build trusted relationships. Proficiency in Pharmaceutical Sales and general Sales practices, with a track record of meeting or exceeding sales goals. Background in Pharmacy or related life sciences, with the ability to understand drug information, indications, and safety profiles. Customer Service skills, including responsiveness, problem-solving, and maintaining a client-focused approach. Bachelor’s degree in Pharmacy, Life Sciences, Business, or a related field is preferred. Experience in pharmaceutical or healthcare sales is highly desirable. Comfort working in the field, managing a local territory, and organizing client visits in Qesm Heliopolis. Strong organizational skills, attention to detail, and the ability to work independently while collaborating with cross-functional teams.

Pharma Nova is hiring a full-time Medical Representative in Qena Governorate<br><br>Requirements :<br>•Bachelor’s degree in Pharmacy, Science, or Veterinary Medicine.<br>•Minimum of 6 months in medical sales.<br>•Strong communication and presentation skills.<br>Benefit:<br>→ Competitive fixed salary and attractive incentives.<br>→ Continuous training and professional development.<br>→ Clear career growth path.<br>→ Supportive work environment.<br><br>How to Apply<br>Send your updated CV to:<br>Email: pharma.nova@yahoo.com<br>WhatsApp: 01500222725

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>As an Account Representative at TJM Labs, you’ll act as the technical liaison between our internal platform team and our pharmacy clients.<br> This role combines client relationship management with technical implementation and support.<br> You’ll help deploy automation solutions in client environments, guide users through implementation, troubleshoot production issues, and ensure clients feel supported throughout the lifecycle of the relationship.<br> We’ll provide training on our products and U.<br>S. pharmacy workflows.<br> What we need from you is strong technical troubleshooting ability, excellent communication skills, and confidence working directly with clients in a fast-moving operational environment.<br> What You’ll Do Serve as the primary technical point of contact for assigned client accounts Coordinate and support remote deployment of automation solutions in client environments Configure environments, credentials, permissions, and connectivity settings required for implementation Guide pharmacy clients through deployment, validation, onboarding, and handoff via screen-share and live support sessions Monitor production automation activity, queue health, scheduled jobs, and execution performance Troubleshoot issues by reviewing logs, identifying root causes, restarting services, or escalating engineering issues when needed Maintain strong ongoing client relationships through responsive communication and issue resolution Document implementations, recurring issues, troubleshooting steps, and client-specific operational notes Escalate platform or engineering concerns with clear reproduction details and supporting logs Participate in an on-call rotation for after-hours and weekend support coverage Coordinate issue handoff across time zones with U.<br>S.-based teammates $10 USD/hour Remote-First Environment Paid Time Off What We’re Looking For 2–4 years of experience in technical account management, IT support, technical operations, customer success, or systems administration Strong troubleshooting and problem-solving skills with the ability to work backward from symptoms to root cause Experience supporting Windows desktop/server environments, scheduled tasks, services, or networking fundamentals Excellent written and verbal English communication skills Comfortable leading screen-share sessions and speaking directly with U.<br>S.-based clients Strong organizational skills with the ability to manage multiple client issues simultaneously Reliable home office setup with stable internet and power for remote support work Willingness to participate in an on-call rotation, including occasional weekend coverage Nice to Have Experience with RPA or automation platforms (UiPath, Automation Anywhere, Blue Prism, Power Automate, etc.<br>) Prior experience in a client-facing technical support or technical account role Familiarity with remote support tools (TeamViewer, AnyDesk, ScreenConnect, RDP) Scripting experience in PowerShell, Python, or similar Exposure to ticketing systems such as Jira Service Management, ServiceNow, or Zendesk Basic SQL knowledge for troubleshooting data or automation outputs Experience in healthcare, pharmacy, or regulated operational environments</span> </div>

Pharco is a leading pharmaceutical company in Egypt with growing international exposure, recognized for its commitment to scientific excellence, innovation, and the development of high-quality healthcare solutions. With a strong regional footprint and an expanding global presence, Pharco continues to invest in talented professionals who can help shape the future of healthcare across Egypt and beyond.<br><br>Role Overview Pharco is seeking a detail-oriented PBD Specialist to support pricing strategy, deal structuring, contract management, and business analysis within the Business Development function. This is an excellent opportunity for a recent pharmacy graduate to begin a career in pharmaceutical commercial operations, working closely with Finance, Commercial, Legal, and Regulatory teams to evaluate business opportunities and support data-driven decision-making<br>.<br>Key Responsibilities Support the preparation, review, and analysis of pricing proposals for products, deals, and business opportunities in line with Pharco's commercial strategy and regulatory requirements. Assist in drafting, reviewing, and tracking contracts and agreements with partners, licensors, distributors, and other business stakeholders. Conduct business and market analysis, including competitor pricing benchmarks, market sizing, and opportunity assessments to support deal evaluation. Build and maintain financial models and business cases to evaluate the commercial viability of proposed deals and pricing scenarios. Coordinate with Finance, Legal, Regulatory Affairs, and Commercial teams to ensure pricing submissions and contracts comply with internal policies and external regulations. Track deal pipelines, contract renewal dates, and key milestones, flagging risks or delays to the PBD Manager. Prepare structured reports, presentations, and dashboards summarizing pricing trends, deal status, and business development performance for management review. Maintain organized, accurate records of pricing approvals, contracts, and supporting documentation in line with Pharco's governance standards. Support ad hoc business development projects and analyses as assigned by the BD Manage<br>r. Qualifications & Requirements Education: Bachelor's degree in Pharmacy (Pharmacy graduate) is required. Experience: Minimum of 1 year of relevant experience in pharmaceutical pricing, business development, commercial finance, or a related analytical role; fresh graduates with strong potential and relevant internship experience may also be considered. Industry Knowledge: Basic understanding of pharmaceutical pricing regulations, market access dynamics, and contracting practices in Egypt. Analytical Skills: Strong numerical and analytical ability, with comfort building financial models, comparing pricing scenarios, and interpreting market data. Attention to Detail: High accuracy in reviewing contracts, pricing documents, and reports, with strong organizational and documentation skills. Communication: Clear written and verbal communication skills, with the ability to coordinate effectively across Finance, Legal, Regulatory, and Commercial teams. Technical Skills: Strong proficiency in Microsoft Excel and Power Point; familiarity with ERP or contract management systems is an advantag<br>e.