Orthopaedics Jobs in Egypt

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.<br> Compiles and distributes list of anticipated services and amenities to relevant departments.<br> Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.<br> Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.<br> Follows up with guests to ensure their requests or problems have been met to their satisfaction.<br> Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.<br> Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.<br> Writes down any comments, requests, suggestions and complaints received from guests during the day.<br> Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and emails them to all of the department managers.<br> Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation.<br> Works in coordination with all departments and ensures the flow of necessary information.<br> Follows the VIP procedures and greets VIP guests and bids them farewell.<br> Walks agency representatives and potential guests around the facility.<br> Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments.<br> Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere.<br> Keeps any items that guests lose in the facility or forget in their room when checking out. Delivers any lost and found to guests still at the hotel or sends them by mail.<br> Responds to guest inquiry forms and all written suggestions, complaints etc.<br> Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, calls a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager.<br> Predicts that all activities and purchased equipment and belongings may create disease for the environment, joins all activities organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings.<br> Provides minimum consumption of currently used items and equipment (paper, printed out etc.).<br> Implements necessary warnings and departmental trainings in order to save energy inside the facility. Carries on implementing decisions which were taken for saving energy. Predicts effects of environment and efficiency of energy on purchased equipment.<br> Implements responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and leads staff.<br> Carries out all responsibilities related to the quality management systems implemented at the facilities.<br> Carries out all other duties assigned by managers and hotel management not specified in the job description.</p> <h4>Qualifications</h4> <ul> <li>Education: At least a bachelor’s degree.</li> <li>Experience: At least 4 years of experience in the industry.</li> <li>Foreign language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li> <li>Courses and training: Prior attendance in seminars and trainings related to the job.</li> <li>Computer literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li> <li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In one or two sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.</p><br><b>A Day in the Life</b><p><span>As a Senior Training and Education Specialist – Medical Education, you play an important role in advancing clinical knowledge and therapy adoption among healthcare professionals within the CRDN portfolio. Your day typically begins by collaborating with cross functional teams such as medical affairs, clinical, marketing, legal, compliance and commercial leaders to identify educational needs related to new therapies, clinical evidence, or procedural advancements.</span></p><br><p><span>You regularly review feedback from physicians, field teams, and program participants to refine medical education content and ensure that learning materials remain clinically relevant, evidence based, and aligned with global medical education standards. This helps ensure that educational initiatives effectively support safe and appropriate therapy adoption.</span></p><br><p><span>A key part of your role involves planning and delivering high quality medical education programs for healthcare professionals through formats such as workshops, symposia, proctorships, and hands on training sessions. You work closely with clinical experts and faculty to develop structured programs that enhance physicians’ understanding of procedures, clinical outcomes, and best practices.</span><br>&nbsp;</p><br><p><span>You also support the development of medical education materials, course structures, and learning methodologies that facilitate effective knowledge transfer. This may include coordinating training centers, managing faculty engagement, and ensuring programs are executed in line with compliance and regulatory guidelines.</span></p><br><p><span>Throughout the process, you collaborate with internal stakeholders to evaluate the effectiveness of education programs, track participation and learning outcomes, and identify opportunities to strengthen clinical engagement. As a senior professional, you may also lead key medical education initiatives, guide program planning, and support the development of sustainable physician education platforms that contribute to long term therapy growth and improved patient care</span></p><br><p><b><span>Responsibilities may include the following and other duties may be assigned.</span></b></p><br><ul><li><p><span>Plan, develop, and delivertraining programs focused on products, procedures, and therapies to support commercial, marketing, and enabling functions.</span></p><br></li><li><p><span>Gather relevant information and insights required to design training programs; develop course content, training materials, and learning methodologies; and coordinate the creation of supporting training tools and aids.</span></p><br></li><li><p><span>Ensure all training programs align with organizational objectives and comply with global training certification requirements.</span></p><br></li><li><p><span>Collaborate closely with internal stakeholders to maintain alignment and ensure the effectiveness and relevance of training initiatives.</span></p><br></li><li><p><span>Regularly review and update training content and lesson plans to address evolving training needs and ensure technical information remains current and accurate.</span></p><br></li><li><p><span>To track the learning outcome and therapy adoption</span></p><br></li></ul><p><b><span>Required Knowledge and Experience:&nbsp;</span></b></p><br><ul><li><p><span>8+ years of relevant experience in a clinical laboratory environment, clinical training, field sales or support within the medical device or healthcare industry, or equivalent experience.</span></p><br></li><li><p><span>OR Associate’s Degree with 6+ years of relevant experience</span></p><br></li><li><p><span>OR Bachelor’s Degree with 4+ years of relevant experience.</span></p><br></li><li><p><span>Demonstrated experience developing and delivering technical or clinical training programs.</span></p><br></li><li><p><span>Ability to manage training projects from design through implementation.</span></p><br></li><li><p><span>Strong analytical and problem solving skills with the ability to improve processes, systems, or training effectiveness.</span></p><br></li><li><p><span>Excellent communication skills with the ability to influence and collaborate with senior internal stakeholders and cross functional teams.</span></p><br></li><li><p><span>Experience mentoring or coaching colleagues and coordinating work across project teams.</span></p><br></li><li><p><span>Ability to work independently while managing multiple priorities in a dynamic environment.</span></p><br></li><li><p><span>Exposure or experience of interventional cardiology is good to have .</span></p><br></li></ul><p><b>Physical Job Requirements</b><br>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. </p><br><p>‌</p><br><p><span><b>Recruitment Fraud Alert</b>&nbsp;</span></p><br><p><span>We are aware of phishing scams targeting job seekers. Please keep the following in mind:&nbsp;</span></p><br><br><p><span>Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.&nbsp;</span></p><br><br><p><span>Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.&nbsp;</span></p><br><br><p><span>If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.&nbsp;</span></p><br><br><p><span>If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at </span><span><u>AskHR@medtronic.com</u></span>.&nbsp;</p><br><p>‌</p><br><b>Benefits &amp; Compensation</b><p><b>Medtronic offers a competitive Salary and flexible Benefits Package</b><br>A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.<br>&nbsp;</p><br>This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p><em><strong>This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience.</strong></em>&nbsp;</p><br><p><u><strong>Candidates may live in the following cities:</strong>&nbsp;</u></p><br><ul><li>Orlando, FL</li><li>Tampa, FL</li></ul><p><strong>Responsibilities:&nbsp;</strong></p><br><ul><li>Educate HCPs on patient support programs, including access and reimbursement support tools and services </li><li>Educate on product-specific acquisition and access options such as specialty pharmacy networks, specialty distribution, and white-bagging support&nbsp;</li><li>Educate on resources available to address access issues&nbsp;</li><li>Provide local expertise in regards to national/regional payor policies in order to educate providers on payer issues, coding changes, and appropriate claims submission processes&nbsp;</li><li>Collaborate with multiple Oncology internal stakeholders for key account management. </li><li>Report back payer trends related for approved products to Patient Services and MHC account management teams </li><li>Establish and maintain relationships with appropriate providers within territory </li><li>Remain current on key managed care, reimbursement, and policy activities&nbsp;</li></ul><br>Qualifications<br><br><ul><li>Oncology and/or hematology-oncology experience strongly preferred, including experience with physician-administered therapies, buy-and-bill products, medical benefit reimbursement, specialty distribution/pharmacy, or complex access models. </li><li>Demonstrated understanding of coverage, coding, billing, reimbursement, benefit verification, prior authorization, appeals, claims submission, payer policy, affordability support, and patient support program operations. </li><li>Strong understanding and ability to communicate technical elements of coding and billing requirements at the National and Regional level across all settings of care </li><li>Comprehensive understanding of Parts A, B, C and D or Medicare and associated reimbursement dynamics </li><li>An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials. </li><li>These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. to AbbVie has resources to answer questions you may have regarding your responsibilities. </li><li>Excellent territory and account management skills&nbsp;</li><li>Bachelor’s degree&nbsp;</li><li>Valid driver’s license&nbsp;</li></ul><p>Preferred Qualifications&nbsp;</p><br><ul><li>5 or more years of industry experience in access and reimbursement or account management&nbsp;</li><li>Extensive experience educating others on payer processes, requirement for coverage, and other access related situations for specialty medicines&nbsp;</li><li>Strong track record of leadership within current role&nbsp;</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the time&nbsp;of this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic location, and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to&nbsp;participate&nbsp;in our long-term incentive&nbsp;programs.&nbsp;​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The amount and availability of any bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's sole and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is a premier plastic surgery and medical aesthetics practice based in Beverly Hills, California, recognized for delivering exceptional surgical and non-surgical aesthetic treatments alongside a luxury patient experience. As the practice continues to expand its brand presence, they are seeking an experienced <strong>Marketing Manager</strong> to lead integrated marketing initiatives that strengthen brand awareness, drive patient acquisition, and position the practice as a leader within the luxury aesthetics industry.</p><br>Role Overview<p>The <strong>Marketing Manager</strong> will be responsible for developing and executing comprehensive marketing strategies across digital, traditional, public relations, experiential, and content marketing channels. The <strong>Marketing Manager</strong> will oversee advertising campaigns, social media strategy, public relations, influencer partnerships, SEO, website optimization, CRM marketing, event execution, and performance analytics while ensuring all marketing initiatives reinforce the practice's premium brand positioning. This role is ideal for someone with experience in luxury aesthetics, plastic surgery, beauty, or wellness marketing who enjoys combining creativity, strategy, and analytics to drive measurable business growth.</p><br>Location<p><strong>Fully Remote | </strong>9:00 AM - 5:00 PM PST</p><br>Key ResponsibilitiesDigital &amp; Traditional Advertising<ul><li><p>Develop and manage integrated marketing campaigns across digital and traditional advertising channels.</p><br></li><li><p>Optimize Google Ads, paid social campaigns, display advertising, and lead generation initiatives.</p><br></li><li><p>Oversee print, direct mail, radio, and outdoor advertising campaigns targeting affluent audiences.</p><br></li><li><p>Collaborate with creative teams to develop compelling campaign assets.</p><br></li></ul>Social Media &amp; Content Strategy<ul><li><p>Manage and grow the company's presence across Instagram, TikTok, Facebook, YouTube, LinkedIn, and X.</p><br></li><li><p>Develop content calendars featuring patient stories, before-and-after results, physician highlights, educational content, and influencer collaborations.</p><br></li><li><p>Analyze social media performance and optimize content based on engagement metrics.</p><br></li><li><p>Monitor industry trends within aesthetics, beauty, and wellness.</p><br></li></ul>Public Relations &amp; Brand Management<ul><li><p>Develop and execute public relations strategies that elevate brand awareness.</p><br></li><li><p>Build relationships with media outlets, journalists, editors, and luxury lifestyle publications.</p><br></li><li><p>Manage press releases, media outreach, and feature opportunities.</p><br></li><li><p>Secure speaking engagements, podcast appearances, television opportunities, and industry recognition for practice leadership.</p><br></li></ul>Experiential Marketing &amp; Partnerships<ul><li><p>Plan and execute VIP events, patient appreciation events, influencer experiences, launch events, and brand activations.</p><br></li><li><p>Coordinate participation in conferences, beauty expos, and luxury networking events.</p><br></li><li><p>Develop strategic partnerships with luxury brands and community organizations.</p><br></li></ul>Influencer &amp; Community Engagement<ul><li><p>Identify and manage influencer partnerships and brand ambassador programs.</p><br></li><li><p>Strengthen online reputation through proactive review management.</p><br></li><li><p>Build community engagement initiatives that support patient referrals and advocacy.</p><br></li></ul>Website, SEO &amp; CRM Marketing<ul><li><p>Oversee website updates and optimize user experience, landing pages, and lead generation.</p><br></li><li><p>Implement local SEO strategies to improve search visibility.</p><br></li><li><p>Develop segmented email marketing campaigns for patient acquisition and retention.</p><br></li><li><p>Utilize CRM platforms to manage lead nurturing and marketing automation.</p><br></li></ul>Marketing Analytics &amp; Performance<ul><li><p>Track campaign performance across advertising, social media, website traffic, lead generation, and events.</p><br></li><li><p>Analyze KPIs including ROI, conversions, engagement, and patient acquisition metrics.</p><br></li><li><p>Deliver monthly reporting with actionable recommendations.</p><br></li><li><p>Continuously optimize marketing strategies using data-driven insights.</p><br></li></ul>QualificationsExperience<ul><li><p><strong>5+ years</strong> of experience in marketing within plastic surgery, medical aesthetics, beauty, luxury wellness, or a related industry.</p><br></li><li><p>Experience managing integrated digital and traditional advertising campaigns.</p><br></li><li><p>Experience leading public relations initiatives and media outreach.</p><br></li><li><p>Experience planning experiential marketing events and influencer campaigns.</p><br></li><li><p>Experience managing SEO, website optimization, and CRM-driven marketing initiatives.</p><br></li><li><p>Experience developing data-driven marketing strategies that improve brand awareness and patient acquisition.</p><br></li></ul>Skills<ul><li><p>Strong expertise with <strong>Google Ads</strong> and paid search advertising.</p><br></li><li><p>Experience managing <strong>Meta Ads (Facebook &amp; Instagram)</strong> campaigns.</p><br></li><li><p>Strong social media strategy and content marketing experience.</p><br></li><li><p>Experience with public relations and media relations.</p><br></li><li><p>Experience planning luxury events and experiential marketing campaigns.</p><br></li><li><p>Knowledge of SEO best practices and website optimization.</p><br></li><li><p>Experience with CRM platforms such as <strong>HubSpot</strong>, <strong>Salesforce</strong>, <strong>PatientNow</strong>, or <strong>TouchMD</strong>.</p><br></li><li><p>Experience with email marketing and lead nurturing campaigns.</p><br></li><li><p>Understanding of HIPAA-compliant marketing practices.</p><br></li><li><p>Strong copywriting and storytelling skills.</p><br></li><li><p>Excellent analytical skills with the ability to measure campaign performance and ROI.</p><br></li><li><p>Strong project management and organizational skills.</p><br></li><li><p>Ability to manage multiple marketing initiatives simultaneously.</p><br></li></ul>What Success Looks Like<ul><li><p>Brand awareness and patient acquisition consistently improve through integrated marketing efforts.</p><br></li><li><p>Marketing campaigns generate measurable growth in qualified patient inquiries and conversions.</p><br></li><li><p>Social media, PR, and influencer initiatives strengthen the practice's luxury brand positioning.</p><br></li><li><p>Website performance, SEO rankings, and lead generation continue to improve.</p><br></li><li><p>Marketing reporting provides actionable insights that drive business decisions.</p><br></li><li><p>Marketing initiatives consistently reinforce a premium patient experience across every customer touchpoint.</p><br></li></ul>Opportunity<p>This is an exciting opportunity to join a prestigious Beverly Hills aesthetics practice where you'll lead marketing initiatives that directly influence brand growth and patient acquisition. As the <strong>Marketing Manager</strong>, you'll have the opportunity to shape the marketing strategy of a luxury healthcare brand, collaborate with leadership, and drive impactful campaigns across digital, traditional, and experiential marketing channels.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<strong>Company Description<br><br></strong>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br><strong>Job Description<br><br></strong>Closely deal with all requests, problems and needs of guests staying at Rixos Seagate Sharm Hotel and find solutions to problems, focusing on guest satisfaction.<br><br>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.<br><br>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter.<br><br>Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.<br><br>Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.<br><br>Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.<br><br>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.<br><br>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.<br><br>Work in coordination with all departments and ensure the flow of necessary information.<br><br>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.<br><br>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.<br><br>Follow the VIP procedures and greet VIP guests and bid them farewell.<br><br>Walk agency representatives and potential guests around the facility.<br><br>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.<br><br>Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.<br><br>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Front Office Manager/Supervisor about the atmosphere.<br><br>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.<br><br>Support hotel sales. Is authorised to sell charged services.<br><br>Take part in the Emergency Response Teams.<br><br>Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail.<br><br>Respond to guest inquiry forms and all written suggestions, complaints etc.<br><br>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Front Office Manager/Guest Relations Manager/Duty Manager.<br><br><strong>Qualifications<br><br></strong><strong>Education:</strong> At least a high school or vocational diploma.<br><br><strong>Experience: </strong>At least 2 years of experience in the industry.<br><br><strong>Foreign Language:</strong> Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.<br><br><strong>Courses and Training:</strong> Prior attendance in seminars and trainings related to the job.<br><br><strong>Computer Literacy:</strong> MS Office applications, Front Office programmes (Fidelio, Opera etc.).<br><br><strong>Skills:</strong> Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.<br><br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity &amp; Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Closely deal with all requests, problems and needs of guests staying at Rixos Seagate Sharm Hotel and find solutions to problems, focusing on guest satisfaction.</p> <p>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p> <p>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter.</p> <p>Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p> <p>Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p> <p>Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.</p> <p>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and email them to all of the department managers.</p> <p>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p> <p>Work in coordination with all departments and ensure the flow of necessary information.</p> <p>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p> <p>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p> <p>Follow the VIP procedures and greet VIP guests and bid them farewell.</p> <p>Walk agency representatives and potential guests around the facility.</p> <p>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p> <p>Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department.</p> <p>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Front Office Manager/Supervisor about the atmosphere.</p> <p>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p> <p>Support hotel sales. Is authorised to sell charged services.</p> <p>Take part in the Emergency Response Teams.</p> <p>Keep any items that guests lose in the facility or forget in their room when checking out. Deliver any lost and found to guests still at the hotel or send them by mail.</p> <p>Respond to guest inquiry forms and all written suggestions, complaints etc.</p> <p>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Front Office Manager/Guest Relations Manager/Duty Manager.</p> <h4>Qualifications</h4> <ul> <li>Education: At least a high school or vocational diploma.</li> <li>Experience: At least 2 years of experience in the industry.</li> <li>Foreign language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li> <li>Courses and training: Prior attendance in seminars and trainings related to the job.</li> <li>Computer literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li> <li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><br></p><p>Job Description * Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. *Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. * Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. * Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. * Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. * Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. * Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. * Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. * Work in coordination with all departments and ensure the flow of necessary information. * Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. * Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. * Follow the VIP procedures and greet VIP guests and bid them farewell. * Walk agency representatives and potential guests around the facility. * Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. * Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. * Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. * Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. * Support hotel sales. Is authorised to sell charged services. * Take part in the Emergency Response Teams. * Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail. * Respond to guest inquiry forms and all written suggestions, complaints etc * Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. * Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. * Take part in training programmes and departmental internal communication meetings. * Due to being in direct contact with guests, must always look clean, neat and fresh. * To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). * To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. * To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. * Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. * Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: At least a high school diploma.</li><li>Experience: At least 2 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul>

<p><b>Job Description</b></p><ul><li>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</li><li>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li><li>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</li><li>Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li><li>Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</li><li>Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions.</li><li>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</li><li>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</li><li>Work in coordination with all departments and ensure the flow of necessary information.</li><li>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</li><li>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</li><li>Follow the VIP procedures and greet VIP guests and bid them farewell.</li><li>Walk agency representatives and potential guests around the facility.</li><li>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li><li>Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</li><li>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</li><li>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li><li>Support hotel sales. Is authorised to sell charged services.</li><li>Take part in the Emergency Response Teams.</li><li>Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</li><li>Respond to guest inquiry forms and all written suggestions, complaints etc</li><li>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</li><li>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li><li>Take part in training programmes and departmental internal communication meetings.</li><li>Due to being in direct contact with guests, must always look clean, neat and fresh.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: At least a high school diploma.</li><li>Experience: At least 2 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul>

<p>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests, such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programmes and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description. Carry out all responsibilities related to Protection from pandemic disease &amp; action response implemented at the facilities</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a high school diploma. Experience: At least 2 years of experience in the industry. Foreign Language: Proficiency in English to communicate with guests , good command of German, French or Russian or Arabic is a big added value . Courses and Training: Prior attendance in seminars and trainings related to the job. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature</p>

<p>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programmes and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a Bachelor`s Degree.</p><p>Experience: At least 2 years of experience in the industry.</p><p>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p><p>Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><p>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p>

<p><h4>Company description</h4> <p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p> <p>By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.</p> <p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p> <p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p> <p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p> <p>Hospitality is a work of heart.</p> <p>Join us and become a Heartist®.</p> <h4>Job description</h4> <p>2.1 Makes pre-arrival, mid-stay, and post-stay calls to guests to ensure needs are met.</p> <p>2.2 Compiles and distributes list of anticipated services and amenities to relevant departments.</p> <p>2.3 Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.</p> <p>2.4 Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.</p> <p>2.5 Follows up with guests to ensure their requests or problems have been met to their satisfaction.</p> <p>2.6 Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.</p> <p>2.7 Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p> <p>2.8 Writes down any comments, requests, suggestions and complaints received from guests during the day.</p> <p>2.9 Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire, translates them into English and sends them to all of the department managers.</p> <p>2.10 Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation.</p> <p>2.11 Works in coordination with all departments and ensures the flow of necessary information.</p> <p>2.12 Follows the VIP procedures and greets VIP guests and bids them farewell.</p> <p>2.13 Walks agency representatives and potential guests around the facility.</p> <p>2.14 Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments.</p> <p>2.15 Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere.</p> <p>2.16 Keeps any items that guests lose in the facility or forget in their room when checking out. Delivers any lost and found to guests still at the hotel or sends them by mail.</p> <p>2.17 Responds to guest inquiry forms and all written suggestions, complaints etc.</p> <p>2.18 Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, calls a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager.</p> <p>2.19 Predicts whether all activities and purchased equipment and belongings may harm the environment, participates in all activities organized to protect biological diversity, shares individual responsibilities to increase environmental knowledge, and carries out necessary trainings. Ensures minimum consumption of all materials and equipment currently used (paper, printed matter, etc.).</p> <p>2.20 Implements necessary warnings and departmental trainings in order to save energy inside the facility. Continues implementing decisions taken for saving energy. Predicts effects of environment and energy efficiency on purchased equipment.</p> <p>2.21 Implements responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment, and leads staff accordingly.</p> <p>2.22 Carries out all responsibilities related to the quality management systems implemented at the facilities.</p> <p>2.23 Carries out all other duties assigned by managers and hotel management not specified in the job description.</p> <h4>Qualifications</h4> <p><strong>Education:</strong> At least high school degree.</p> <p><strong>Experience:</strong> At least 4 years of experience in the industry.</p> <p><strong>Foreign language:</strong> Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</p> <p><strong>Courses and training:</strong> Prior attendance in seminars and trainings related to the job.</p> <p><strong>Computer literacy:</strong> MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p> <p><strong>Skills:</strong> Familiar with guest profiles based on experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job. Expected to perform jobs that require experience in the field.</p></p><p></p>

<p><b><br></b></p><p><b>Job Description </b>* Closely deal with all requests, problems and needs of guests staying at Rixos Seagate Sharm Hotel and find solutions to problems, focusing on guest satisfaction. * Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. * Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter * Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. * Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. * Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. * Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. * Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. * Work in coordination with all departments and ensure the flow of necessary information. * Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. * Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. * Follow the VIP procedures and greet VIP guests and bid them farewell. * Walk agency representatives and potential guests around the facility. * Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. * Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. * Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Front Office Manager/Supervisor about the atmosphere. * Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. * Support hotel sales. Is authorised to sell charged services. * Take part in the Emergency Response Teams. * Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail. * Respond to guest inquiry forms and all written suggestions, complaints etc. * Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Front Office Manager/Guest Relations Manager/Duty Manager. * Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. * Take part in training programmes and departmental internal communication meetings. * Due to being in direct contact with guests, must always look clean, neat and fresh. * To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). * To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. * To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. * Carry out all responsibilities related to the quality management and food safety Systems implemented at the facilities. * Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p>Education: At least a high school or vocational diploma. * Experience: At least 2 years of experience in the industry. * Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian. * Courses and Training: Prior attendance in seminars and trainings related to the job. * Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). * Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><br><p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><br><p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><br><br>Job Description<br><br><p>* Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</p><br><p>*Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p><br><p>* Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</p><br><p>* Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p><br><p>* Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p><br><p>* Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.</p><br><p>* Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</p><br><p>* Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p><br><p>* Work in coordination with all departments and ensure the flow of necessary information.</p><br><p>* Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p><br><p>* Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p><br><p>* Follow the VIP procedures and greet VIP guests and bid them farewell.</p><br><p>* Walk agency representatives and potential guests around the facility.</p><br><p>* Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p><br><p>* Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</p><br><p>* Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</p><br><p>* Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p><br><p>* Support hotel sales. Is authorised to sell charged services.</p><br><p>* Take part in the Emergency Response Teams.</p><br><p>* Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</p><br><p>* Respond to guest inquiry forms and all written suggestions, complaints etc</p><br><p>* Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p><br><p>* Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p><br><p>* Take part in training programmes and departmental internal communication meetings.</p><br><p>* Due to being in direct contact with guests, must always look clean, neat and fresh.</p><br><p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><br><p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><br><p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p><br><p>* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><br><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><br><br>Qualifications<br><br><p>* Education: At least a high school diploma.</p><br><p>* Experience: At least 2 years of experience in the industry.</p><br><p>* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p><br><p>* Courses and Training: Prior attendance in seminars and trainings related to the job.</p><br><p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><br><p>* Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p><br> </div>

Company Description<br><br>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br>Job Description<br><br>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programmes and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description. <br><br>Qualifications<br><br>Education: At least a Bachelor`s Degree. Experience: At least 2 years of experience in the industry. Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian. Courses and Training: Prior attendance in seminars and trainings related to the job. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature. <br><br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description<br><br>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.<br><br>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.<br><br>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh<br><br>Job Description<br><br> Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programmes and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description. <br><br>Qualifications<br><br> Education: At least a high school diploma. Experience: At least 2 years of experience in the industry. Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian. Courses and Training: Prior attendance in seminars and trainings related to the job. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.

<p><h4>Company description</h4> <p>Founded in 2000 in Antalya by award-winning Turkish entrepreneur Fettah Tamince, who desired to create cities within cities.</p> <p>Encapsulating traditional Turkish hospitality, each Rixos destination is a rich living space where guests and residents can find everything they need, always in a carefree atmosphere.</p> <p>In 2017, Rixos Hotels announced a strategic partnership with Accor Hotels, and in 2022 Rixos became part of Ennismore’s “Immersive Resorts” and became the backbone of the “All Inclusive Collection”.</p> <h4>Brand network</h4> <p>Currently 35 hotels (13,000+ rooms) operating and more than 20 hotels (12,000+ rooms) in the pipeline.</p> <p>With a global presence, Rixos Hotels & Resorts are renowned for providing guests of all ages and interests with the ultimate all-inclusive experience.</p> <p>With all-inclusive, all-exclusive programming and services, we cater for every member of the family and we are always where our guests want us to be!</p> <h4>What is special about Rixos service?</h4> <p>A culture of noticing the little things and knowing that the little things have always been the big things!</p> <p>Are you ready to join our amazing multicultural environment, work in real luxury hotels with ongoing career growth and development opportunities, as well as the most competitive salary and benefits? Apply now, join Rixos and make a difference in others’ lives!</p> <h4>Job description</h4> <p>Makes pre-arrival, mid-stay, and post-stay calls to guests to ensure needs are met.</p> <p>Compiles and distributes list of anticipated services and amenities to relevant departments.</p> <p>Contacts appropriate individual or department (e.g., bell person, front desk, housekeeping, engineering, and security) as necessary to resolve guest call, request, or problem.</p> <p>Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.</p> <p>Follows up with guests to ensure their requests or problems have been met to their satisfaction.</p> <p>Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.</p> <p>Makes “guest contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p> <p>Writes down any comments, requests, suggestions and complaints received from guests during the day.</p> <p>Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire, translates them into English, and sends them to all of the department managers.</p> <p>Identifies the special days of guests such as birthdays, wedding anniversaries, etc., makes the necessary organization together with the related departments and monitors the organization.</p> <p>Works in coordination with all departments and ensures the flow of necessary information.</p> <p>Follows the VIP procedures and greets VIP guests and bids them farewell.</p> <p>Walks agency representatives and potential guests around the facility.</p> <p>Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments.</p> <p>Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere.</p> <p>Keeps any items that guests lose in the facility or forget in their room when checking out. Delivers any lost and found to guests still at the hotel or sends them by mail.</p> <p>Responds to guest inquiry forms and all written suggestions, complaints, etc.</p> <p>Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, calls a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager.</p> <p>Predicts that all activities and all equipment and belongings purchased may create disease for the environment, joins all activities organized to protect biological diversity and shares the responsibilities. Shares individual responsibilities in order to increase environmental knowledge and to carry on necessary trainings.</p> <p>Provides minimum consumption of currently used items and equipment (paper, printed materials, etc.).</p> <p>Implements necessary warnings and departmental trainings in order to save energy inside the facility. Carries on implementing decisions which were taken for saving energy. Predicts effects of environment and efficiency of energy on purchased equipment.</p> <p>Implements responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment, and leads staff.</p> <p>Carries out all responsibilities related to the quality management systems implemented at the facilities.</p> <p>Carries out all other duties assigned by managers and hotel management not specified in the job description.</p> <h4>Qualifications</h4> <ul> <li>Education: At least high school degree.</li> <li>Experience: At least 4 years of experience in the industry.</li> <li>Foreign language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French, or Russian.</li> <li>Courses and training: Prior attendance in seminars and trainings related to the job.</li> <li>Computer literacy: MS Office applications, front office programmes (Fidelio, Opera, etc.).</li> <li>Skills: Familiar with guest profiles based on experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques, and processes related to the job. Expected to perform jobs that require experience in the field.</li> </ul> <h4>Additional information</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least High School Degree.</li><li>At least 4 years of experience in the industry.</li><li>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li><li>Prior attendance in seminars and trainings related to the job.</li><li>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Is familiar with guest profiles based on his/her experience.</li><li>Instructs colleagues that are less experienced on how to address guests.</li><li>Expected to use complex devices and equipment related to the job.</li><li>Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li></ul>

<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking- out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least High School Degree.</li><li>At least 4 years of experience in the industry.</li><li>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li><li>Prior attendance in seminars and trainings related to the job.</li><li>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Is familiar with guest profiles based on his/her experience.</li><li>Instructs colleagues that are less experienced on how to address guests.</li><li>Expected to use complex devices and equipment related to the job.</li><li>Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li></ul>

<strong>Company Description<br><br></strong>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.<br><br>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.<br><br>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh<br><br><strong>Job Description<br><br></strong><ul><li> Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. </li><li>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. </li><li> Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. </li><li> Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. </li><li> Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. </li><li> Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions. </li><li> Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. </li><li> Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. </li><li> Work in coordination with all departments and ensure the flow of necessary information. </li><li> Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. </li><li> Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. </li><li> Follow the VIP procedures and greet VIP guests and bid them farewell. </li><li> Walk agency representatives and potential guests around the facility. </li><li> Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. </li><li> Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. </li><li> Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. </li><li> Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. </li><li> Support hotel sales. Is authorised to sell charged services. </li><li> Take part in the Emergency Response Teams. </li><li> Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail. </li><li> Respond to guest inquiry forms and all written suggestions, complaints etc</li><li> Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. </li><li> Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. </li><li> Take part in training programmes and departmental internal communication meetings. </li><li> Due to being in direct contact with guests, must always look clean, neat and fresh. </li><li> To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). </li><li> To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. </li><li> To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. </li><li> Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. </li><li> Carry out all other duties assigned by managers and hotel management not specified in the job description. <br><br></li></ul><strong>Qualifications<br><br></strong><ul><li> Education: At least a high school diploma. </li><li> Experience: At least 2 years of experience in the industry. </li><li> Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian. </li><li> Courses and Training: Prior attendance in seminars and trainings related to the job. </li><li> Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). </li><li> Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Description</span><p><b>Are You Ready to Make It Happen at Mondelēz International?</b></p><br><p><b>Join our Mission to Lead the Future of Snacking. Make It With Pride.</b></p><br><p>Safety first! You will provide primary care services to the site&nbsp;and co-ordinate and manage&nbsp;the site health program,&nbsp;including safety inspections,&nbsp;ergonomics&nbsp;training and ergonomics assessments,&nbsp;to drive a reduction in&nbsp;work and non work related injuries. You will as well undertake management&nbsp;of&nbsp; testing programs required by local&nbsp;legislation</p><br><p><b>How you will contribute</b></p><br><p>You will:&nbsp;</p><br><ul><li>Provide primary care services to the site&nbsp; and co-ordinate and effectively manage the site health program, including&nbsp;managing work related and non-work related injuries and illnesses</li><li>Coordinate preventative health and wellness programs to drive a reduction in work related injuries</li><li>Provide Initial emergency response, resuscitation and stabilization of critically ill or injured (trauma) patients</li><li>Support the development of health related policies and Standard Operating Procedures&nbsp; for the site&nbsp; including the&nbsp;delivery of training where necessary</li><li>Management , maintenance and administration of medical equipment and&nbsp; consumables in line with legal and&nbsp;medical standards including&nbsp; audit of equipment and&nbsp; storing, dispensing, administering and safe&nbsp; disposal of&nbsp;medicines</li><li>Assess plant risk for health issues or any occupational related illness, acting upon the assessment and controlling&nbsp;them through proper preventive measures</li></ul><p><b>What you will bring</b></p><br><p>A desire to drive your future and accelerate your career and the following experience and knowledge:</p><br><ul><li>Relevant qualifications in the area of Occupational Health or claims management. Qualified Doctor or Nursing&nbsp;practitioner</li><li>Diploma or Degree qualifications in OHS/Claims &amp; Injury Management, Workplace Ergonomics, Rehabilitation or&nbsp;related discipline</li><li>Relevant experience in OHS (Occupational Safety and Health)</li><li>Strong experience in an Injury Management &amp; Rehabilitation role, ideally within a manufacturing environment</li><li>Knowledge of Workers Compensation and Injury Management legislative requirements</li></ul><p><b><u>More about this role</u></b></p><br><p>The HSE Engineer is responsible for developing, implementing, and maintaining health, safety, and environmental programs and policies to ensure compliance with local, national, and international regulations, as well as company standards. This role focuses on preventing accidents, injuries, and environmental incidents while promoting a culture of safety and continuous improvement within the organization.</p><br><p><b>What you need to know about this position:</b></p><br><p><b>Key Responsibilities: </b></p><br><ul><li><p>Program Development &amp; Implementation:</p><br><ul><li><p>Design, implement, and monitor HSE programs, policies, and procedures to ensure a safe working environment and compliance with all applicable regulations (e.g., OSHA, EPA).</p><br></li><li><p>Develop and conduct HSE risk assessments, hazard analyses (e.g., HAZOP, FMEA), and ergonomic assessments.</p><br></li><li><p>Establish and maintain emergency response plans, including fire safety, spill containment, and evacuation procedures.</p><br></li></ul></li><li><p>Compliance &amp; Auditing:</p><br><ul><li><p>Ensure the facility operates in accordance with all relevant HSE laws, permits, and corporate guidelines.</p><br></li><li><p>Conduct regular HSE inspections, audits, and walk-throughs to identify potential hazards and non-compliance issues.</p><br></li><li><p>Prepare and submit required HSE reports to regulatory agencies and internal management.</p><br></li><li><p>Manage and track corrective actions stemming from audits and inspections.</p><br></li></ul></li><li><p>Training &amp; Awareness:</p><br><ul><li><p>Develop and deliver comprehensive HSE training programs for employees, contractors, and visitors on topics such as hazard communication, lockout/tagout, confined space entry, emergency procedures, and safe work practices.</p><br></li><li><p>Promote a strong safety culture through awareness campaigns, safety meetings, and communication initiatives.</p><br></li></ul></li><li><p>Incident Management:</p><br><ul><li><p>Investigate all incidents, accidents, near-misses, and environmental excursions to determine root causes and implement effective corrective and preventive actions.</p><br></li><li><p>Maintain accurate records of incidents and generate reports for analysis and trend identification.</p><br></li></ul></li><li><p>Environmental Management:</p><br><ul><li><p>Oversee waste management programs (hazardous and non-hazardous), ensuring proper segregation, storage, and disposal.</p><br></li><li><p>Monitor air emissions, wastewater discharge, and other environmental impacts to ensure compliance with permits and regulations.</p><br></li><li><p>Identify opportunities for environmental improvements, such as energy conservation, waste reduction, and pollution prevention.</p><br></li></ul></li><li><p>Stakeholder Collaboration:</p><br><ul><li><p>Collaborate with engineering, operations, HR, and other departments to integrate HSE considerations into all business processes.</p><br></li><li><p>Act as a point of contact for regulatory bodies and external HSE consultants.</p><br></li></ul></li></ul><p><b>What extra ingredients you will bring:</b></p><br><ul><li><p>Thorough knowledge of local, national, and international HSE regulations and standards (e.g., OSHA, EPA, ISO 14001, ISO 45001).</p><br></li><li><p>Proven ability to conduct risk assessments, incident investigations, and root cause analyses.</p><br></li><li><p>Strong analytical and problem-solving skills with attention to detail.</p><br></li><li><p>Excellent communication (written and verbal), presentation, and interpersonal skills.</p><br></li><li><p>Ability to influence and persuade employees at all levels of the organization.</p><br></li><li><p>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).</p><br></li><li><p>Ability to manage multiple projects and priorities effectively.</p><br></li><li><p>Commitment to continuous learning and professional development in HSE.</p><br></li><li><p>Physical ability to conduct site inspections in various environments.</p><br></li></ul><p><b>Education / Certifications:</b></p><br><p>Bachelor's degree in engineering</p><br><p><b>Job specific requirements:</b></p><br><p>0-3 years of experience</p><br><p><b>Travel requirements:</b></p><br><p><b>None</b></p><br><p><b>Work schedule:</b></p><br><p><b>Full-Time</b></p><br>&amp;#xa;&amp;#xa;No Relocation support available<span><b>Business Unit Summary</b></span>Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.&nbsp;<p>Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br><b><span>Job Type</span></b>RegularHealth, Safety &amp; EnvironmentManufacturing </div>