Operation Specialist Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for German Operations Support Associates for one of our partners, a global provider of Technology and Business Solutions .<br> Job Summary: We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team.<br> This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence.<br> Responsibilities: Voice Support Handle inbound and outbound calls from German-speaking customers.<br> Resolve customer inquiries and provide accurate information.<br> Deliver exceptional customer service while maintaining quality standards.<br> Escalate complex cases to the relevant teams when required.<br> Non-Voice Support Respond to customer inquiries via email, chat, and ticketing systems.<br> Process requests and update customer records accurately.<br> Document customer interactions and case resolutions.<br> Meet service level agreements (SLAs) and quality targets.<br> Operations Support Follow established processes, policies, and compliance requirements.<br> Collaborate with internal stakeholders to resolve customer issues.<br> Support continuous improvement initiatives and operational excellence.<br> Meet productivity, quality, and customer satisfaction KPIs.<br> Professional training and development opportunities.<br> Career growth within a global organization.<br> Exposure to international clients and business environments.<br> Inclusive, diverse, and collaborative workplace culture.<br> Bachelor's degree preferred.<br> Fresh graduates are welcome to apply.<br> 0–1 year of experience in customer service, operations, or BPO environments is an advantage.<br> Strong communication and problem-solving skills.<br> Ability to work in a fast-paced, multicultural environment.<br> Language Requirements Mandatory German Language Proficiency: Minimum B2 Level (CEFR).<br> Strong verbal and written communication skills in German.<br> Technical Skills Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).<br> Good typing and written communication skills.<br> Experience with CRM or ticketing tools is a plus.<br> Strong attention to detail and accuracy.<br></span> </div>

Job Description:Assist in establishing and implementing WDCs’ Quality Management System such as Policies and Standard Operating Procedures. Assist in Developing Coding Scheme , assigning codes to documentation within the Quality Management System along with maintaining all Quality records up to date. Participate in the process of communicating and distributing all approved Quality Management System Documents. Assist in establishing Quality Audit related documentation. Maintains the intranet's accuracy by adding newly approved documentation and removing any cancelled documentation. Perform any additional tasks that might be necessary for easier workflow, within the main frame of the job’s specialty.<br>Job requirements:Bachelor’s degree in business, Engineering or Science.3 to 5 years’ prior experience in Business Quality Assurance, Process Excellence, and supervisory experience. Perfect command of English and Arabic. Good command of MS Word. Advanced computer skills. Using logic and reasoning to identify solutions to problems. Ability to communicate effectively on different organizational levels. Desire to own decisions and take responsibility for outcomes.

Job Description :* Manage the procurement of fabrics, trims, and packaging materials required for apparel production.* Create, process, and follow up on Purchase Orders (POs) to ensure on-time material delivery.* Follow up with suppliers to ensure material availability according to agreed T&As.* Coordinate with Planning, Warehouse, Production, Quality, and Merchandising teams to ensure smooth operations.* Monitor supplier performance in terms of quality, cost, delivery, and service.* Handle material shortages, delivery delays, and supplier-related issues.* Coordinate with suppliers and Finance regarding supplier payments.* Maintain procurement records, supplier databases, contracts, and purchasing documentation. <br>Requirements :* Bachelor’s degree in Supply Chain, Business Administration, Textile Management, or a related field.* 3–5 years of experience in Procurement, Sourcing, Merchandising, or Supply Chain.* Experience in Apparel Manufacturing is highly preferred.* Good knowledge of apparel raw materials and sourcing processes.* Strong negotiation and supplier management skills.* Strong planning, follow-up, communication, and stakeholder management skills.* Proficiency in Microsoft Excel and ERP systems.* Fluent in English

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الغرض من الوظيفة:- مسؤول عن تشغيل سيارات الموقع ومتابعة السائقين والصيانة الدورية، مع الالتزام بخطط التشغيل وسياسات إدارة الحركةالمهام والمسؤوليات:- تنظيم ومتابعة تشغيل سيارات الموقع وخطوط السير.- الإشراف على السائقين والالتزام بإجراءات التشغيل.- متابعة الصيانة والإصلاحات وتقليل زمن التوقف.- مراقبة استهلاك السولار.- إعداد تقارير التشغيل الدورية.- الالتزام ببروتوكولات وسياسات إدارة الحركة.<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال، وجبات</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Default</p><br> </div>

About Inchaa Inchaa connects real construction projects with verified professionals across the UAE. Homeowners and developers can post projects such as villa renovations, new builds, MEP works, landscaping, and fit-outs. Verified professionals receive relevant project requests and submit quotations directly through the platform. The Role We’re hiring two Customer Support & Growth Associates based in Egypt to join us remotely. You’ll communicate with homeowners, developers, and construction professionals, help them use the platform, answer their questions, and follow up when needed. You’ll also help us reach and onboard new users, so the role includes some sales and growth responsibilities. What You’ll DoRespond to customer questions and resolve issues. Guide users through posting projects and submitting quotations. Onboard new professionals and help them complete their profiles. Follow up with potential and existing users. Check that profiles, projects, and quotations meet platform standards. Collect user feedback and share recurring issues with the team. Support simple outreach and marketing activities. Help improve user activation, satisfaction, and retention. What We’re Looking For Strong written and spoken English. Good Arabic communication skills. A patient, helpful, and professional attitude. Confidence speaking with customers and potential users. Good problem-solving, organization, and follow-up skills. Ability to work independently in a remote environment. Comfortable using web platforms, spreadsheets, and basic CRM or support tools. A reliable internet connection. Previous experience in customer support, sales, operations, or account management is preferred but not required. Experience with marketplace platforms or construction services is a plus. A bachelor’s degree is preferred but not mandatory.

Security and Safety Experience in Manufacturing industry 3 to 5 years <br>The role: (2-3 sentences as explanatory introduction) The Security Supervisor is responsible for leading and coordinating security personnel, ensuring that all security operations are conducted effectively, safely, and in compliance with internal policies and regulatory requirements. This role acts as the first-line leadership for security teams, providing guidance, supervision, and operational oversight.<br>Your responsibilities: (maximum 10 points) Supervise and oversee the safety and security of all guests, personnel, and property under the manager's command. Assist in the control of the public to maintain order and security. Ensure passenger security in the station. Prevent unauthorized access to the system. Provide a deterrent to vandalism and inappropriate behavior of persons inside the stations. Assist in other station activities, e.g., crowd control. Support the Security and Traffic Management (STM) in case of an emergency or station evacuation. Supervise and coordinate the activities of security guards. Conduct regular inspections to ensure compliance with security protocols and procedures. Train and mentor security guards, guiding safety practices and protocols. Your profile/ qualifications: (maximum 10 points) Technical degree in a relevant field. Minimum 2 years of experience in the security or related field. Proven knowledge of all aspects of compliance. Relevant certification in security is preferred. Affinity with security measures and protocols. Arabic native speaker. High level of discipline. No objection to prosecution or any judicial record. Proven time management and organizational skills, effectively prioritizing tasks and meeting deadlines. Advanced written and spoken English, enabling effective communication.

Job Description Help our customers when they encounter billing issues or have questions related to their invoice. As a key point of contact for our clients — including clinics, hospitals, and healthcare professionals — your role will be to assist them via phone and email with the use of our software. You will have a direct and meaningful impact on their satisfaction. Your responsibilities will include:Quickly handling incoming client requests remotely;Providing technical support related to the use of MYLE;Understanding and identifying the root cause of issues, and offering appropriate solutions tailored to each situation;Collaborating with other support team members to resolve tickets;Escalating tickets based on their complexity and communicating relevant information to technical teams;Contributing to the expansion of our knowledge base and the improvement of internal processes.<br>Qualifications Previous experience in customer service A genuine desire to help clients and deliver an exceptional experience A knack for problem-solving, even when issues are complex A thirst for knowledge and a willingness to step outside your comfort zone Fluent French and English (spoken and written) A passion for technology and the ability to learn and use new tools effectively

Job Responsibilities – Guest Relations<br>* التعامل مع استفسارات وطلبات الضيوف عبر Calls, Whats App, Emails & Booking Platforms.* متابعة الضيف من Check-in إلى Check-out وضمان تجربة إقامة مميزة.* التعامل مع شكاوى الضيوف وحل المشكلات بسرعة واحترافية.* التنسيق مع فرق Housekeeping, Maintenance & Operations لتنفيذ طلبات الضيوف.* متابعة حالة الوحدات والتأكد من جاهزيتها لاستقبال الضيوف.* متابعة تقييمات وملاحظات الضيوف والعمل على تحسين مستوى الخدمة.* تسجيل ومتابعة طلبات وشكاوى الضيوف على أنظمة الشركة.* التأكد من الالتزام بمعايير الخدمة وتجربة الضيف الخاصة بالشركة.* متابعة الحالات المفتوحة حتى يتم حلها والتأكد من رضا الضيف.* تقديم الدعم للضيوف خلال فترة إقامتهم والتعامل مع أي احتياجات طارئة

Nafham is a personalized learning platform dedicated to empowering students and fostering community growth. We provide online video lessons and tutoring services in Egypt and the Gulf region as well as international curriculums like SAT and IGCSE. Our offerings include life skills courses, from programming to language learning and professional development. Nafham’s mission is to enhance the educational experience and unlock the potential of young individuals across various communities.<br>Employment Type: Full-Time – 6-Month Contract Responsibilities Contact existing customers to encourage renewals and continued subscriptions. Build and maintain strong relationships with students, parents, and customers. Identify customers who are at risk of cancellation or non-renewal and take proactive action to retain them. Understand customer needs, concerns, and reasons for cancellation. Handle objections professionally and provide suitable solutions to encourage retention. Follow up with customers throughout their subscription journey. Coordinate with Customer Service, Operations, Sales, and Instructor Operations to resolve customer issues affecting retention. Maintain accurate records of customer interactions, renewals, cancellations, and follow-ups. Monitor and follow up on pending renewal opportunities. Achieve monthly retention, renewal, and revenue targets. Contribute to reducing customer churn and improving customer satisfaction. Identify recurring customer concerns and share insights with the relevant teams. Follow retention procedures, scripts, and company policies. Prepare and share required reports regarding retention performance and customer feedback. Continuously improve retention techniques based on customer feedback and performance data. Requirements1–2years of experience in retention, customer service, telesales, account management, or a similar customer-facing role Strong communication and interpersonal skills. Excellent negotiation and objection-handling skills. Customer-oriented and empathetic approach. Strong follow-up and organizational skills. Ability to work under pressure and achieve targets. Strong problem-solving skills. Ability to analyze customer needs and identify retention opportunities. Good knowledge of Microsoft Office / Google Workspace. Experience in the education or EdTech industry is a plus.

Job Title: Senior Business Process Analyst Company Name : Elsewedy Electric E&C<br>Job Purpose: Support the Governance Unit in governing, analyzing, standardizing, and improving Business processes and management systems across the E&C Sector. Ensure process documentation, procedures, and workflows are aligned with sector governance frameworks, while identifying opportunities for standardization, optimization, and continuous improvement across Business Units.<br>Key Accountabilities:Ensure Business Unit processes, procedures, and management systems are aligned with approved sector governance frameworks. Support standardization and continuous enhancement of process governance practices across Business Units. Assess process performance and identify opportunities for optimization, efficiency, and operational improvement. Contribute to the effective governance and continuous improvement of management systems across the sector. Facilitate governance reporting, stakeholder engagement, and implementation of governance requirements across Business Units.<br><br>Job Requirements: - Years of experience: 3–6 years of experience in Business Process Management, Quality Assurance, Process Improvement, or Management Systems.-Preferred Experience within EPC, construction, infrastructure, industrial, or engineering environments. Academic Qualifications: -Bachelor's Degree in Engineering, Business Informatics or Computer Science.-Preferred Relevant Postgraduate studies in Process Management, Quality or Operational Excellence Professional Certificates: -ISO 9001 Internal Auditor-Preferred BPM, Lean Six Sigma Green Belt, CBPA, CBA<br>Computer skills:Microsoft Office Suite Visio or Process Mapping Software Power BI (Basic Knowledge) Document Management Systems Workflow & Process Modeling Tools

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.</p><br><p>DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.</p><br><p>For more information, please visit: www.didiglobal.com/news</p><br>#LI-Hybrid<p>As the on-site representative of DiDi’s Safety Response organization at the BPO delivery center, you will be responsible for overseeing daily operations, ensuring service quality, and driving execution excellence.</p><br> <p>This role serves as a critical bridge between centralized strategy (Policy / SOP) and frontline execution (Agents), ensuring that safety-related cases are handled with high standards of quality, efficiency, and compliance, while continuously improving user experience.</p><br>1. On-site Operations Management <ul> <li> <p>Oversee daily operations of the BPO safety response team, ensuring stable 24/7 service delivery</p><br> </li> <li> <p>Monitor key operational metrics (SLA, AHT, Resolution Rate, DSAT, etc.)</p><br> </li> <li> <p>Track staffing, scheduling, and capacity utilization, proactively identifying operational risks</p><br> </li> </ul> 2. Quality &amp; Compliance Management <ul> <li> <p>Ensure adherence to Safety Response SOPs and handling standards, especially for sensitive cases</p><br> </li> <li> <p>Conduct quality audits (QA), case reviews, and performance analysis</p><br> </li> <li> <p>Maintain consistency and compliance in handling high-risk scenarios (e.g., violence, harassment, robbery cases)</p><br> </li> </ul> 3. Issue Resolution &amp; Continuous Improvement <ul> <li> <p>Identify key drivers of DSAT and re-open cases, and lead root cause analysis</p><br> </li> <li> <p>Collaborate with product, policy, and training teams to improve processes and tools</p><br> </li> <li> <p>Track implementation of improvement initiatives and ensure effective closure of issues</p><br> </li> </ul> 4. Frontline Enablement &amp; Training Support <ul> <li> <p>Support agent training and capability building (e.g., communication skills, judgment, risk identification)</p><br> </li> <li> <p>Drive effective rollout and adoption of new processes and policies</p><br> </li> <li> <p>Enhance agents’ ability to handle complex and sensitive safety cases</p><br> </li> </ul> 5. Cross-functional Collaboration <ul> <li> <p>Partner with central teams.</p><br> </li> <li> <p>Act as the on-site voice of operations, providing frontline insights and VOC feedback</p><br> </li> <li> <p>Support critical incident response and ensure timely communication and coordination</p><br> </li> </ul><ul><li>We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. </li><li>We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. </li><li>We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. </li><li>We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. </li><li>We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. </li><li>We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.</li></ul><p><strong>We are committed to building inclusive and diverse teams.</strong></p><br><p>At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.</p><br><p>Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.</p><br><p>We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.</p><br><p><em><strong>I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms</strong></em></p><br>Basic Requirements <ul> <li> <p>Bachelor’s degree or above</p><br> </li> <li> <p>2–3 years of experience in operations, customer service, safety response, or contact center environments</p><br> </li> <li> <p>Prior experience in BPO or on-site operations management is must.</p><br> </li> </ul> Preferred Qualifications <ul> <li> <p>Experience in Trust &amp; Safety or safety-related operations</p><br> </li> <li> <p>Multilingual capability (English / Spanish / Chinese preferred)</p><br> </li> <li>Relevant experience in ride-share industry or competitors is preferred</li> </ul> </div>

لمهام:1. السوشيال ميديا: إدارة صفحات Facebook + Instagram + TikTok وعمل خطة محتوى2. الإعلانات: تشغيل ومتابعة حملات Meta Ads و Google Ads3. المحتوى: كتابة بوستات إعلانية Copywriting بالعربي والإنجليزي4. التحليل: عمل تقارير أسبوعية عن أداء الحملات والـ ROI5. البراند: تطوير هوية الشركة والتنسيق مع الجرافيك ديزاينر6. السوق: متابعة المنافسين والترندات وتقديم أفكار جديدةالمتطلبات:- خبرة في التسويق الرقمي Digital Marketing- شاطر في Meta Business Suite + Google Analytics- بيعرف Canva أو Photoshop- مهارات تواصل وكتابة قوية- شخص مبدع، منظم، وبتحب الشغل تحت ضغط<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين اجتماعي، ساعات إضافية</li></ul>

Role Objectives Support the technical operations of the IT department by providing advanced technical expertise and leadership. Serve as a subject matter expert in troubleshooting and resolving complex IT issues, while also mentoring and guiding junior team members. Collaborate with cross-functional teams to implement and optimize IT solutions, manage vendors, and ensure compliance with security standards. Drive continuous improvement initiatives and contribute to the strategic direction of the IT department. Stay abreast of emerging technologies and industry best practices to maintain a cutting-edge IT environment. Roles & Responsibilities:Technical Leadership: Provide advanced technical expertise and leadership in supporting IT systems, networks, and infrastructure. Problem Solving: Resolve complex technical issues by conducting in-depth analysis, troubleshooting, and implementing effective solutions. Mentorship: Mentor and guide junior IT staff, sharing knowledge and best practices to enhance the team's capabilities. Documentation: Create and maintain comprehensive documentation of IT systems, processes, and solutions to facilitate Knowledge Base sharing and training. Continuous Improvement: Identify opportunities for process improvement and optimization, implementing best practices and innovative solutions. Monitoring and Maintenance: Monitor IT systems and networks for performance issues, conducting regular maintenance and updates to ensure optimal functionality. Training and Development: Stay updated on emerging technologies and industry trends, and provide training to team members to enhance their technical skills.<br>REQUIRED EDUCATION, KNOWLEDGE, AND SKILLSBachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Minimum of 5 years of experience in a technical support role, with demonstrated expertise in supporting complex IT systems and environments. Profound technical knowledge and hands-on experience with a wide range of IT systems, networks, hardware, and software applications. Proven track record of providing advanced troubleshooting and problem-solving solutions for complex technical issues. Extensive experience in documenting IT processes, procedures, and technical solutions to facilitate knowledge sharing and training. Certifications such as Comp TIA Security+, Cisco Certified Network Associate (CCNA), or Microsoft Certified Solutions Expert (MCSE) are highly desirable. Familiarity with the ITIL (Information Technology Infrastructure Library) framework and experience in implementing IT service management best practices.

<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 4</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال</li></ul>

<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 2</li><li>نظام الورديات: صباحية و مسائية</li><li>المزايا: تأمين اجتماعي، بدل انتقال، ساعات إضافية</li></ul>

???? #Alorica is Hiring – Medical Account!<br>???? English Level B2–C1???? Graduates & Dropouts welcome???? Flexible with rotational shifts???? RTS Immediately Available<br>Social and medical insurance provided Transportation 24/7

<p><br>working hours: from 12 PM to 8 PM&nbsp;<br>Location : Dokki&nbsp;<br>&nbsp;</p>

<p><strong>Warehouse Operations</strong></p><ul><li><p>Receive, inspect, and store materials and finished goods according to company procedures.</p></li><li><p>Ensure proper stock arrangement and storage conditions within the warehouse.</p></li><li><p>Monitor stock levels and report shortages, damages, and discrepancies.</p></li><li><p>Ensure FIFO/FEFO practices are followed where applicable.</p></li></ul><p><strong>3PL Coordination</strong></p><ul><li><p>Coordinate daily warehouse activities with 3PL service providers.</p></li><li><p>Follow up on inventory discrepancies and operational issues with 3PL teams.</p></li><li><p>Ensure compliance with agreed warehouse processes and service standards.</p></li></ul><p><strong>System Management</strong></p><ul><li><p>Process inventory transactions accurately within ERP/WMS systems.</p></li><li><p>Investigate and resolve system-related issues affecting inventory and warehouse operations by</p></li><li><p>Coordinating with IT and relevant departments.</p></li></ul><p><strong>Reporting &amp; Compliance</strong></p><ul><li><p>Prepare daily, weekly, and monthly inventory reports.</p></li><li><p>Monitor inventory accuracy and investigate stock variances.</p></li><li><p>Ensure compliance with warehouse safety standards and company procedures.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's Degree.</p></li><li><p>3–5 years of experience in warehouse operations, inventory control, or storekeeping.</p></li><li><p>Experience working with ERP or Warehouse Management Systems (WMS).</p></li><li><p>Experience coordinating with Third-Party Logistics (3PL) providers is preferred.</p></li><li><p>Inventory management and stock control.</p></li><li><p>Microsoft Excel proficiency.</p></li><li><p>Attention to detail and accuracy.</p></li><li><p>Knowledge of warehouse safety and operational procedures</p></li></ul><p></p>