Operation Specialist Jobs in Egypt

Own the customer experience strategy, roadmap and delivery for the active ecommerce partners - so every end user interaction with the partners' online platform, is responsive, convenient and up to expectations. Fuelling tech roadmap pipeline via customers' feedback and ecom internal functions business requirements aiming for better experience, more GMV and lower costs<br><br>Leverage scale of active partners to develop collabs and deals across marketing automation, CRM & other tools for the benefit of both RTG & partners<br><br>Active participation in building solid CX plans with Ventures Director to activate new potential prospects<br><br>Outcomes & Scorecard<br><br>Success in this role is measured by Active Partners'Tech Roadmap adherence Data reliability and accuracy Platform Conversion rate CSAT sustained at ≥90%NPS improved quarter over quarter against each account baseline Refunds and disputes resolved within partners' policy and SLA, with zero aging cases<br><br>Core Responsibilities (Prioritized & Outcome-Oriented)<br><br>Deliver the signed off tech roadmap for every managed partner account Own the data based to enable all Ecom segments take fast and correct decisions Setting standards across every managed partner account Lead, coach, and direct the service team to meet response, resolution, and quality standards Own escalation and complaint management so issues are fully resolved and do not recur Turn feedback and contact data into root-cause fixes with Commercial, Operations, technology and the Partner<br><br>Scope & Authority<br><br>Own (Core Focus)<br><br>Active Partners' Product Management; Website usability, content clarity, and checkout experience. Owning Tech Roadmap, Data Analytics, product listing, Promo rules setup Customer Service Operations; Shipping methods, time slots, orders capacity distribution, reordering, etc Customer Service; Escalation and complaint resolution within client-approved policy and Voice-of-customer reporting to clients and internal functions across all channels (chat, phone, email, social, Whats App)<br><br>Influence (Secondary / Support)<br><br>Delivery promise time End user cancellation, rejections, and exchange policy design Customer Acquisition strategy<br><br>Not Responsible For<br><br>Pricing, promotions, assortment, or margin decisions Fulfillment, warehousing, or courier performance Digital Marketing<br><br>Requirements<br><br>Ideal Profile<br><br>Bachelor's degree in Computer Science or Business, with 8+ years of overall business experience and 3-4 years in of Ecommerce Product Management Ability to work under pressure Familiar with Ecom analytics tools such as GA4Takes decisions based on data Experience in handling & delivering service for multiple brands or accounts, adapting tone Data-literate and hands-on with CRM / ticketing tools (Zendesk, Freshdesk, or similar)

Company Description Yalla Edara is a leading HR consultancy and talent management firm that helps businesses design, build, and scale their HR functions with sustainable impact. The company provides end-to-end HR solutions, including recruitment, organizational development, performance management, job design, HR policies, and complete HR department setup. Its mission is to empower organizations with people-focused strategies that drive business growth, enhance employee experience, and build resilient workplaces. Yalla Edara brings international expertise across diverse markets, offering tailored, client-centric solutions and a strong talent network that connects businesses with the professionals they need to succeed.<br>Role Description The Resident Doctor - Medical Coordinator is a full-time, on-site role based in Alexandria, Egypt. This role oversees daily medical operations, including coordinating patient care, monitoring clinical workflows, and ensuring adherence to medical protocols and quality standards. The Resident Doctor - Medical Coordinator collaborates with multidisciplinary teams, supports medical staff with case discussions, and helps optimize patient scheduling and resource allocation. The role includes documenting clinical activities, preparing reports, contributing to medical policies and procedures, and participating in training or educational initiatives for healthcare staff. The Resident Doctor - Medical Coordinator also acts as a key point of contact for medical inquiries, ensuring effective communication between patients, clinicians, and administrative teams.<br>Qualifications<br> Clinical expertise: Medical degree (MBBCh or equivalent), completion of or enrollment in a residency program, and solid knowledge of clinical guidelines and patient care standards. Coordination and operations: Strong skills in organizing clinical workflows, coordinating multidisciplinary teams, and managing patient scheduling and resource utilization. Communication and collaboration: Ability to communicate clearly with patients and healthcare teams, support case discussions, and maintain accurate medical documentation and reports. Quality and compliance: Familiarity with medical protocols, infection control, safety standards, and healthcare regulations, with a focus on continuous improvement in patient care. Analytical and problem-solving: Capacity to assess clinical situations, prioritize care needs, and contribute to data-driven decisions and performance monitoring. Professional skills: High ethical standards, attention to detail, resilience in fast-paced clinical environments, and commitment to ongoing medical education and development. Preferred qualifications: Previous experience as a resident doctor or medical coordinator, experience in hospital or clinic settings in Alexandria or similar environments, and proficiency in both Arabic and English.

Company Description WAJJAD is a technology studio that builds scalable digital operating systems for governance, legal, financial, and real estate sectors. Founded in 2020, the company focuses on replacing fragmented traditional processes with integrated, high-performance digital infrastructure. WAJJAD designs and operates institutional-grade B2B platforms that modernize core operations, enhance efficiency, strengthen controls, and improve transparency and decision-making. With eight specialized platforms forming a connected digital ecosystem, the studio model supports centralized innovation and rapid product development. Headquartered in the Kingdom of Saudi Arabia, WAJJAD is positioned for regional and global expansion as a builder of technology-backed operational standards for modern institutions.<br>Role Description This is a full-time, on-site Customer Service role based in Cairo, Egypt, requiring fluent and natural Saudi Arabic dialect (لهجة سعودي باتقان وطلاقة). The Customer Service team member will handle incoming inquiries via phone, chat, and email, providing clear, courteous, and solution-focused support to WAJJAD’s B2B platform users. The role includes managing requests, resolving issues, documenting interactions, and escalating complex cases to the appropriate teams when needed. The individual will proactively follow up with customers, ensure their satisfaction, and contribute to improving customer experience by sharing feedback and insights with product and operations teams. The position also involves adhering to service-level standards, using CRM tools, and representing WAJJAD’s professional image in every interaction.<br>Qualifications<br> Strong Customer Service and Customer Support skills, with the ability to manage inquiries and resolve issues efficiently. Focus on Customer Satisfaction and Customer Experience, ensuring positive, consistent interactions across all touchpoints. Excellent Phone Etiquette and professional communication skills in both Saudi Arabic dialect and Modern Standard Arabic; English proficiency is an advantage. Ability to work on-site in Cairo, Egypt, in a fast-paced, technology-driven environment and collaborate with cross-functional teams. Previous experience in customer-facing roles, ideally in technology, B2B platforms, or service-driven organizations. Strong problem-solving skills, attention to detail, and the ability to handle sensitive or complex customer situations calmly. Basic familiarity with CRM systems and digital communication tools; willingness to learn new platforms quickly. Relevant diploma or bachelor’s degree in Business, Communications, or a related field is preferred.

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers. As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.<br>Summary:Key Tasks and Responsibilities:<br>Holds accountability for the Quality of solutions provided to Customer Acts as the customers' primary point of contact and an escalation point Has awareness of overall and service management profitability of their customers Proactively identify existing Customer needs, and opportunities and grow the customer relation Work with the account team to sell client products and services Create and manage Service Improvement Plans triggered by:Quality Connect Survey (related to any and all functional areas) Customer Complaint (including those related to customer invoices Proactive Action (identified proactively by the CSM) Ensure customers complains are managed and resolved in a timely manner Prepares periodic customer service reviews Handles non-commercial customer queries and complex customer service issues Proactively inform customer and end-users in advance of any anticipated service interruptions Provides capacity analysis, forecasts and recommendations Create and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customers Handles change requests, tracking of change implementation, change reporting and change billing. Responsible for data integrity of customer information in all systems/tools Provides customer with up-to-date technical documentation, including the Customer Operations Guide Ensures all technical documentations are posted and updated Provides a support role to the management team in coaching and mentoring of CSM colleagues Assists in bids and customer presentations for new logos during RFP and contract renewal Spot and manage Service Management revenue opportunities on new business Develop and conduct induction training Lead team knowledge database building and maintainability Actively participate in interviews for CSM and CSALead the knowledge ramp-up activities for junior members

<p>We’re Hiring Software Sales Executive </p><p>A fast-growing software solutions startup delivering innovative digital solutions across Egypt and the Gulf region. We specialize in ERP systems, SaaS platforms, and custom software development, helping organizations streamline operations and accelerate digital transformation.</p><p>As we continue our expansion, we are building a high-performing sales team and looking for ambitious professionals who are passionate about technology, business growth, and creating long-term client partnerships.</p><p></p><p><strong>Role Overview</strong></p><p>Drive new business by identifying opportunities, and managing the complete sales cycle from prospecting to closing while building long-term relationships with clients.</p><p></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Generate and qualify new business opportunities.</p></li><li><p>Conduct client meetings, presentations, and software demonstrations.</p></li><li><p>Build and maintain a healthy sales pipeline.</p></li><li><p>Manage the complete sales cycle from lead generation to deal closure.</p></li><li><p>Maintain accurate CRM records and sales forecasts.</p></li><li><p>Achieve monthly and quarterly sales targets.</p></li><li><p>Work closely with the technical team to deliver the best customer solutions.</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p>Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.</p></li><li><p>1–3 years of experience in Software, ERP, SaaS, or B2B technology sales.</p></li><li><p>Strong communication, presentation, and negotiation skills.</p></li><li><p>Excellent relationship-building and customer management abilities.</p></li><li><p>Self-motivated with a results-driven mindset.</p></li><li><p>Experience using CRM systems is an advantage.</p></li><li><p>Good command of English.</p></li></ul><p></p><p></p>

Company Description The Linked In Physio helps allied health professionals and students in the healthcare industry use Linked In to grow their careers, clinics, and professional credibility. The organization focuses on practical strategies to attract patients, collaborators, recruiters, new hires, and continuing professional development opportunities. Content and services emphasize building strong profiles, writing engaging posts, and using Linked In to increase visibility and trust. Led by Andy Goldman, a practicing physiotherapist and trained copywriter with extensive NHS and private experience, The Linked In Physio offers tailored training, profile audits, and guest lecturing. This unique blend of clinical and communication expertise creates a learning environment that is grounded in real-world healthcare challenges and opportunities.<br>Role Description The Director role at The Linked In Physio is a full-time, on-site position based in Cairo. The Director will oversee daily operations, set strategic direction, and ensure that services and content align with the needs of allied health professionals and healthcare students. Key responsibilities include leading business development efforts, managing client relationships, and coordinating delivery of training programs, workshops, and profile audit services. The Director will collaborate on content planning for social media and educational materials, support marketing initiatives, and guide the development of new offerings. The role also involves managing budgets, supervising a small team or external partners, and establishing processes to maintain high-quality standards and sustainable growth.<br>Qualifications<br> Leadership and management skills, including experience overseeing operations, setting strategy, and coordinating cross-functional work. Business development and client relationship skills, with a track record in growing services, managing partnerships, or expanding a consultancy or training-focused business. Strong communication skills, including the ability to present, teach, and facilitate workshops for healthcare professionals and students. Familiarity with Linked In and other professional social platforms, with practical experience using them for personal branding, networking, or marketing. Background in healthcare, education, or professional training is highly beneficial; experience working with allied health professionals is a plus. Bachelor’s degree in business, healthcare, communications, or a related field; advanced qualifications or certifications in management or education are advantageous. Ability to work on-site in Cairo, manage multiple priorities, and build efficient processes in a growing, mission-driven organization.

Job Description We're looking for an accomplished Senior . NET Backend Developer to join us at 2P. Your position will be instrumental in designing, building, and operating the scalable backend services and microservices that power our organisation's operations. Beyond hands-on engineering, you will mentor other developers, shape technical solutions across teams, and raise our engineering standards. If you have a passion for creating robust and scalable software solutions, we invite you to apply. We offer an attractive remuneration package, a progressive work environment, and a comprehensive employee benefits programme.<br>Objectives of the Role Design, develop, and deploy backend applications using . NET Core, ensuring high performance, scalability, and reliability. Drive the implementation of microservices architecture for modular and efficient application design. Champion engineering quality through code reviews, mentorship, and best coding practices. Ensure high availability and low-latency operation of production services.<br>Your Tasks Design and implement microservices using . NET Core, C#Integrate message brokers (Rabbit MQ, Kafka) for efficient communication between microservices. Apply application security best practices across services and APIs. Collaborate with cross-functional teams to define software requirements and create effective technical solutions. Conduct code reviews and provide mentorship to junior developers. Troubleshoot and optimise application performance in production. Stay informed about advancements in the . NET ecosystem and backend best practices.<br>Required Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).5+ years of professional experience in . NET backend development. Proven expertise in designing and implementing microservices-based architectures. Strong proficiency in C#, RESTful APIs, Entity Framework Core, and application design patterns. Solid understanding of database design and development (SQL Server, NoSQL databases like Mongo DB). Knowledge of application security best practices (e.g., OWASP, secure API design). Experience with CI/CD pipelines and Dev Ops practices (e.g., Azure Dev Ops). Strong knowledge of software development best practices and design patterns. Excellent communication skills and the ability to mentor junior developers.<br>Preferred Skills and Qualifications Own and improve CI/CD pipelines and deployment practices for the team. Familiarity with containerization technologies (Docker, Kubernetes). Experience with observability tooling (structured logging, distributed tracing, monitoring). Experience with Agile or Scrum development methodologies. Professional certification in . NET development or Azure (e.g., Azure Developer Associate). Strong experience with the ABP framework nice to have.

Company Description Concrete Fashion Group is a multinational organization that delivers high-quality apparel for leading global brands. The group focuses on exceeding customer expectations while maintaining strong relationships with its brand partners. It is committed to contributing to the economies in which it operates by developing the skills and knowledge of local communities. Concrete Fashion Group also aims to improve living standards through sustainable business practices and long-term investment in people.<br>Role Description The Head of Internal Audit Retail is a full-time, on-site role based in Nasr City. This role leads the internal audit function for retail operations, designing and executing risk-based audit plans across stores, distribution, and retail finance processes. Day-to-day responsibilities include assessing internal controls, reviewing financial and operational procedures, identifying areas of risk, and recommending improvements to enhance efficiency, compliance, and asset protection. The role also involves preparing audit reports, presenting findings to senior management, following up on remediation plans, and collaborating with cross-functional teams to strengthen governance and control frameworks. The Head of Internal Audit Retail will mentor and manage audit team members, ensure adherence to professional standards, and support continuous improvement in retail performance.<br>Qualifications<br> Strong analytical skills with the ability to interpret complex data and identify trends, issues, and opportunities. Proficiency in finance and accounting, including understanding of financial statements, budgeting, and cost control. Experience in internal controls design, implementation, and evaluation within a retail or consumer-focused environment. Knowledge of financial risk management principles and practices, particularly in retail operations and inventory management. Bachelor’s degree in Accounting, Finance, Business Administration, or a related field; professional certifications such as CIA, CPA, or CMA are an advantage. Proven experience leading internal audit teams and managing end-to-end audit cycles in a large or multinational organization. Excellent written and verbal communication skills, with the ability to present complex findings to senior stakeholders clearly and persuasively. High level of integrity, professional judgment, and commitment to confidentiality and ethical standards. Advanced proficiency with audit and reporting tools, spreadsheets, and enterprise systems; familiarity with retail ERP solutions is beneficial.

Company Description Decorative Glass is an Egyptian brand specializing in fabricated glass, combining advanced glass manufacturing with contemporary exterior and interior design trends. Since 1963, the company has focused on connecting clients with glass innovation and culture, aiming to transform spaces through high-quality, customized glass solutions. Decorative Glass is driven by a strong passion for craftsmanship, continuous product development, and operational excellence. The company emphasizes innovation, reliability, and collaboration across its teams to deliver distinctive decorative glass products. Role Description This is a full-time, on-site Production Engineer role based in Qesm El Obour. The Production Engineer will oversee daily manufacturing operations, ensuring production processes run efficiently, safely, and according to quality standards. Responsibilities include monitoring production lines, coordinating production planning, optimizing workflows, and implementing process improvements. The role involves collaborating with cross-functional teams to resolve technical issues, maintain equipment performance, and support continuous improvement initiatives. The Production Engineer will also prepare reports, analyze production data, and contribute to meeting output and quality targets. Qualifications Strong foundation in Production Engineering, with the ability to design, monitor, and improve manufacturing processes. Solid Analytical Skills to interpret production data, identify root causes, and support data-driven decision-making. Experience in Production Planning, including scheduling, resource allocation, and coordination with operations and supply chain teams. Hands-on knowledge of Quality Control practices to ensure products meet specifications and compliance standards. Effective Communication skills for collaborating with technicians, engineers, and management, and documenting procedures clearly. Bachelor’s degree in Production Engineering, Mechanical Engineering, Industrial Engineering, or a related field. Experience in glass manufacturing or similar process-oriented industries is an advantage. Proficiency in relevant engineering and production software, and familiarity with lean manufacturing or continuous improvement methodologies. Ability to work on-site, manage multiple priorities, and adhere to health, safety, and environmental guidelines.<br>Benefits:- Transportation.- Social and medical insurance.- Daily meal.- Financial grants for personal occasions.- Participation in activities and summer trips.- Annual increase in salaries.<br>Working location: Obour City<br>If you are interested, kindly send your CV to marwa.abdelghany@decorativeglasseg.comand mention the job title in the subject line or Whats App to 01146288807

<p><h4>Position summary</h4> <p>Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.</p> <p>Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

Company Description The SEKEM Group, founded in 1977, is a leading producer, processor, and marketer of organic and biodynamic groceries, textiles, dried foods, and natural pharmaceuticals across Egypt, the Arab region, and international markets. Organized as a holding company with several firms and an NGO branch, SEKEM integrates economic activity with strong social and cultural engagement. Its NGOs drive scientific, educational, and social initiatives, including schools, vocational training centers, and medical clinics, all focused on human development. SEKEM pioneered biodynamic farming in the Arab region and continues to support more than 800 farms cultivating over 6,500 acres ecologically through its affiliated associations. Headquartered in Cairo, Egypt, SEKEM employs over 2,000 team members and is a national market leader for herbal teas.<br>Role Description The Cost Accounting Supervisor – FMCG Industry is a full-time, on-site role based at SEKEM Group’s headquarters in Cairo, Egypt. This role oversees cost accounting operations for FMCG products, ensuring accurate costing, margin analysis, and inventory valuation across production sites. The supervisor prepares and reviews cost reports, supports budgeting and forecasting activities, and collaborates with operations, finance, and procurement to optimize cost structures and improve profitability. Daily responsibilities include monitoring standard costs, analyzing variances, reconciling inventory and production data, and ensuring compliance with internal controls and accounting standards. The role also involves mentoring cost accounting staff, enhancing cost accounting systems and processes, and providing management with timely, data-driven insights for decision-making.<br>Qualifications<br> Strong foundation in Cost Accounting and Accounting, with hands-on experience in manufacturing or FMCG environments. Proficiency in Finance and Financial Statements, including cost reporting, margin analysis, and inventory valuation. Advanced Analytical Skills, with the ability to interpret complex cost data and present clear, actionable insights. Bachelor’s degree in Accounting, Finance, or a related field; professional certification (e.g., CMA, CPA) is an advantage. Experience supervising or leading accounting teams and coordinating with cross-functional stakeholders. Strong knowledge of ERP systems and Excel; familiarity with cost modules and reporting tools in manufacturing settings. Knowledge of relevant accounting standards and internal control practices in cost accounting. Effective communication, problem-solving, and organizational skills, with attention to detail and a continuous improvement mindset.

Company Description Promata Blue Egypt specializes in premium AdBlue that is fully compliant with ISO 22241 standards and sourced from VDA-certified factories. The company ensures consistent product quality under its official label, meeting stringent industry and environmental requirements. With a fully stocked inventory, Promata Blue Egypt is equipped for immediate local delivery across Egypt and efficient international export. The organization focuses on reliable supply chain operations, minimizing delays for commercial and industrial partners. This commitment to quality and responsiveness supports customers in maintaining optimal performance and compliance for their diesel vehicles and equipment. Role Description The Chemical Engineer role at Promata Blue Egypt is a temporary, on-site position based in Alexandria, Egypt. The Chemical Engineer will oversee and optimize processes related to AdBlue production, quality control, and packaging to ensure adherence to ISO 22241 and VDA standards. Daily responsibilities include monitoring process parameters, performing data analysis, coordinating with laboratory teams on product testing, and supporting troubleshooting of production issues. The role involves collaborating with operations and logistics teams to maintain efficiency, safety, and consistent product quality. The Chemical Engineer will also assist in preparing technical documentation, reports, and recommendations for process improvement throughout the assignment period. Qualifications Candidates should possess strong Analytical Skills to interpret process data, evaluate test results, and support data-driven decision-making. Candidates should possess Laboratory Skills to perform or oversee chemical testing, quality control procedures, and adherence to ISO 22241 standards. Candidates should possess experience in the Chemical Industry, preferably in industrial chemicals, petrochemicals, or related manufacturing environments. Candidates should possess solid Process Engineering skills to design, monitor, and optimize production processes, ensuring safety, efficiency, and compliance. Candidates should possess clear Communication skills to work effectively with cross-functional teams, document findings, and present technical information. Bachelor’s degree or higher in Chemical Engineering or a closely related discipline. Knowledge of quality management systems and industrial safety standards; familiarity with ISO norms is an advantage. Ability to work on-site in Alexandria, Egypt, manage time effectively, and adapt to a fast-paced, production-focused environment. Proficiency with common engineering software tools and Microsoft Office for reporting and analysis.

Company Description Better House Realty (BHR) is a commercial property management company specializing in malls, mixed-use developments, office buildings, retail centers, and commercial complexes. Based in Beverly Hills, Qesm El Sheikh Zaid, BHR focuses on enhancing asset performance, maximizing occupancy, and delivering high-quality tenant and visitor experiences. The company offers integrated, end-to-end services, including operational management, leasing, facility management, marketing, finance, and customer service. With a professional operations team and performance-driven systems, BHR supports efficient rent collection, budgeting, reporting, and preventive maintenance while leveraging strong marketing capabilities to increase footfall and support tenant sales. Role Description This is a full-time, on-site Leasing Consultant role based in Qesm El Sheikh Zaid. The Leasing Consultant will handle daily leasing activities, including conducting property tours, explaining lease terms, preparing lease agreements, and guiding prospective tenants through the application process. The role involves maintaining accurate lease records, coordinating lease renewals, and supporting resident and tenant retention efforts through responsive, solutions-focused service. The Leasing Consultant will answer inquiries, resolve concerns, and collaborate with property management, facility, and marketing teams to support occupancy goals and ensure a positive experience for tenants and visitors. The position also requires staying informed about property features, promotions, and market conditions to effectively communicate value to prospective tenants. Qualifications Demonstrated experience with leases and lease administration, including drafting, reviewing, and maintaining accurate lease documentation. Skills in resident and tenant retention, with the ability to build long-term relationships and support stable occupancy. Strong communication and customer service skills for engaging professionally with prospective and current tenants, visitors, and internal teams. Ability to manage leasing processes efficiently, including property tours, applications, and move-in/move-out coordination. Proficiency with property management or CRM software and basic office applications (e.g., MS Office or Google Workspace). Strong organizational and time-management abilities, with attention to detail and accuracy in documentation and reporting. Knowledge of commercial property or real estate operations is preferred; prior experience in malls or mixed-use developments is an advantage. Relevant educational background in business, real estate, or a related field is beneficial; equivalent experience will be considered.

Responsibilities<br>Strategic Sourcing & Procurement: Lead purchasing across all F&B and Entertainment concepts (food, beverage, packaging, uniforms, operating supplies). Develop a 12-month forward procurement plan, manage vendor master lists, and secure alternative suppliers for high-risk, critical items. SOPs, Policies & Systems: Design the supply chain organizational structure. Draft and implement the Supply Chain Policy Manual and SOPs (sourcing, inventory, receiving). Establish internal/external SLAs and create an ERP roadmap with standardized SKU coding. Vendor Management & Compliance: Build a centralized vendor database. Ensure all food suppliers are whitelist-approved and ISO/HACCP certified. Negotiate structured supplier agreements covering delivery, volume pricing, and payment terms while conducting routine performance audits. Cost Control & Budget Discipline: Maintain spend within approved budgets. Implement strict cost control workflows, including three-quote thresholds, PO-to-invoice validation, and GRN matching with Finance. Propose aggressive cost-saving and bulk-purchasing strategies. Inventory & Risk Management: Plan purchasing based on outlet consumption and central kitchen forecasts to maintain optimal buffer stocks and eliminate stockouts. Mitigate risk by tracking import delays, currency impacts, and maintaining an emergency vendor list. Pre-Opening Setup & Scalability: Lead supply chain setup for new restaurant openings and entertainment venues. Advise on warehousing, logistics, and distribution models built to support a rapidly growing multi-concept portfolio. Reporting & Collaboration: Deliver comprehensive quarterly supply chain performance reports (spend analysis, savings, KPIs). Partner closely with Operations, Central Kitchen, and Finance teams to align supply readiness with operational timelines.<br>Qualifications<br>Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Hospitality Management or a related field; equivalent industry experience may be considered. Minimum 5-7 years of experience in food & beverage procurement, supply chain, purchasing, logistics or vendor management. Fine dining purchasing, sourcing or supply chain experience is required, due to the quality, freshness and specialty supplier standards of the role. Experience managing procurement and supply chain across multiple restaurants, outlets, central kitchen operations or hospitality sites is strongly preferred. Pre-opening supply chain setup experience is strongly preferred, including supplier onboarding, approved lists, product specifications and purchasing flows. Demonstrated experience negotiating supplier contracts, managing food cost, controlling inventory budgets and building procurement systems across multiple locations. Track record of developing sourcing standards, SOPs, policy manuals, supplier systems or procurement playbooks.

Company Description Aslaan Ras El Hekma is a next-generation hospital dedicated to the safety, health, and well-being of the North Coast community. The facility is designed to deliver world-class medical care that is immediate, precise, and deeply patient-centered for both residents and travelers. Aslaan features specialized outpatient clinics, state-of-the-art cath labs for advanced cardiac and vascular interventions, and comprehensive diagnostic services including X-ray and laboratory capabilities. The hospital’s infrastructure is built to minimize administrative delays and enable rapid clinical routing, ensuring that medical teams can focus on providing exceptional care. Aslaan is preparing for its Grand Launch on May 1, 2026, and is assembling a founding team committed to setting a new benchmark for healthcare in Egypt. Role Description This is a full-time, on-site Medical Receptionist role based in Marsa Matrouh at Aslaan Ras El Hekma. The Medical Receptionist will greet patients and visitors, manage check-in and check-out processes, and ensure a welcoming and organized front desk environment. Responsibilities include scheduling and confirming appointments, handling incoming calls, directing inquiries to the appropriate departments, and maintaining accurate patient records in alignment with hospital procedures. The role also involves coordinating with clinical staff to support smooth patient flow, processing basic administrative forms, and safeguarding patient confidentiality. The Medical Receptionist will contribute to efficient operations and a positive patient experience in a fast-paced medical setting. Qualifications Candidates should possess strong Receptionist Duties and Medical Office skills, including front desk operations and patient-facing administrative support. Candidates should possess Appointment Scheduling skills, including managing calendars, coordinating follow-ups, and optimizing patient flow. Candidates should possess effective Phone Etiquette skills for handling high call volumes, triaging inquiries, and providing clear, professional communication. Candidates should possess knowledge of Medical Terminology to support accurate documentation and effective communication with clinical teams. Additional beneficial qualifications include prior experience in a hospital or clinic, familiarity with electronic health record systems, strong organizational and multitasking abilities, and proficiency in basic computer applications. Strong interpersonal skills, attention to detail, reliability, and a commitment to patient-centered service are essential; fluency in English and Arabic is an advantage.

Company Description WAJJAD | وجّاد is a technology studio that architects scalable digital operating systems for governance, legal, financial, and real estate sectors. Founded in 2020 in the Kingdom of Saudi Arabia, WAJJAD focuses on replacing fragmented traditional processes with integrated, high-performance digital infrastructure. The company designs and operates institutional-grade B2B platforms that modernize core operational frameworks, enhance efficiency, and strengthen control environments. WAJJAD currently runs eight specialized platforms within a connected digital ecosystem, enabling centralized innovation and accelerated product development. With a long-term ambition for regional and global expansion, WAJJAD is building technology-backed operational standards for modern, governance-driven and asset-backed institutions.<br>Role Description This is a full-time remote legal role responsible for supporting WAJJAD’s platforms and operations across governance, legal, financial, and real estate domains. The role includes reviewing, drafting, and structuring legal documents and agreements, ensuring alignment with applicable laws and regulatory frameworks. Day-to-day tasks involve providing legal consulting to internal teams and clients, identifying and addressing legal issues related to platform design, data usage, contracts, and compliance. The role also includes collaborating with product, operations, and business stakeholders to embed legal standards into digital workflows, managing legal risk, and maintaining clear, accessible legal documentation. The legal professional will contribute to the development of policies, terms of use, and governance frameworks that support scalable, institution-grade digital solutions.<br>Qualifications<br> Strong foundation in Law with experience handling complex Legal Issues in corporate, technology, or commercial contexts. Proficiency in Legal Consulting, including advising cross-functional teams and stakeholders on risk, compliance, and structuring of digital and B2B platforms. Hands-on experience in Legal Document Preparation, including drafting, reviewing, and negotiating contracts, policies, and governance documents. Excellent Communication skills, with the ability to convey legal concepts clearly to both legal and non-legal audiences and collaborate in remote, distributed teams. Bachelor’s degree in Law (LLB) or equivalent; advanced legal qualifications or bar admission in a relevant jurisdiction are highly beneficial. Experience with technology, Saa S, or platform-based business models and familiarity with data protection, commercial, and corporate regulations. Strong analytical thinking, attention to detail, and a systematic approach to building scalable legal and governance frameworks. Ability to work independently in a remote environment, manage multiple priorities, and adapt to a fast-evolving regional and global regulatory landscape.

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations and supporting clients in 10 different languages. The company delivers a broad portfolio of services, including inbound and outbound call center operations, back office support, infrastructure management, recruitment process outsourcing, helpdesk, and social media analysis services. Xceed has operations in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, serving key government and commercial accounts. The organization is widely recognized for excellence and impact sourcing, with multiple international awards for customer experience, sustainability, diversity, equity, and inclusion. Xceed also maintains robust quality, security, and business continuity standards through globally recognized certifications such as COPC and several ISO standards.<br>Role Description This is a full-time, on-site Spanish Call Center Representative role based in 6th of October. The representative will handle inbound and outbound calls in Spanish, providing accurate information, resolving inquiries, and supporting customers with their requests in line with Xceed’s service standards. Daily tasks include documenting interactions in the system, following established procedures, and escalating complex issues when necessary. The role involves working with computer-based tools to access customer data, manage tickets, and ensure timely follow-up. The representative will collaborate with team leaders and colleagues to meet performance targets, maintain high customer satisfaction, and adhere to company policies and quality guidelines.<br>Qualifications<br> Strong customer-facing skills, including experience as a Customer Service Representative and a focus on Customer Support and Customer Satisfaction. Well-developed Interpersonal Skills, with the ability to communicate clearly, listen actively, and handle diverse customer situations in a professional manner. Solid Computer Literacy, including comfort using CRM systems, call center software, email, and basic office applications. Fluency in Spanish with good command of English; strong verbal and written communication abilities in both languages. Ability to work on-site in 6th of October and adapt to shift-based schedules as required by business needs. Previous call center or customer service experience, preferably in a multilingual or BPO environment, is an advantage. Resilience under pressure, problem-solving mindset, and a commitment to maintaining confidentiality and data security. High school diploma or equivalent required; additional education in communications, languages, or business is beneficial.

Company Description The Abudawood Group is a diversified international conglomerate with investments across the Middle East, Europe, and the USA. The Group professionally manages operations in multiple sectors, including sales and distribution, trading, real estate, financial investments, and education and training. Its distribution operations span Saudi Arabia, Pakistan, Yemen, Bahrain, Egypt, and Iraq, serving a wide regional footprint. Abudawood Group provides high-quality distribution, sales, logistics, and 3PL services for leading global brands such as Procter & Gamble, Reckitt Benckiser, Clorox, Ferrero, Quaker, Pepsi Co, and others, offering professionals exposure to established multinational partners.<br>Role Description The Senior Financial Analyst role at Abudawood Group is a full-time, on-site position based in Giza. This role is responsible for preparing, analyzing, and interpreting financial data, including budgets, forecasts, variance analyses, and management reports to support strategic decision-making. The Senior Financial Analyst will review and consolidate financial statements, monitor key performance indicators, and ensure accurate and timely financial reporting in line with internal policies and external standards. Daily tasks include conducting in-depth financial modeling, identifying trends and risks, evaluating investment opportunities, and collaborating with cross-functional teams to optimize financial performance. The role also involves supporting continuous improvement of financial processes, contributing to annual planning cycles, and presenting insights and recommendations to finance leadership and business stakeholders.<br>Qualifications<br> Strong financial planning and finance skills, including experience with budgeting, forecasting, and financial modeling. Advanced analytical skills, with the ability to interpret complex data, identify trends, and provide clear, actionable insights. Proficiency in preparing, reviewing, and analyzing financial statements and management reports. Experience in financial reporting, including compliance with relevant standards and internal controls. Bachelor’s degree in Finance, Accounting, Economics, or a related field; professional certifications (e.g., CFA, CPA) are an advantage. Strong proficiency with Excel and financial analysis tools; familiarity with ERP and BI systems is beneficial. Excellent written and verbal communication skills, with the ability to present complex information clearly to non-financial stakeholders. Proven ability to work collaboratively with cross-functional teams, meet deadlines, and manage multiple priorities in a fast-paced environment. Experience in distribution, FMCG, or related industries is a plus.

Company Description NEW GOLDEN QUEEN HOTELS PRIVATE LIMITED is a hospitality company headquartered in Pitampura, New Delhi, India, operating from Wedding Souk in the Sharda Niketan local shopping centre. The company focuses on delivering quality accommodation and event experiences in a vibrant urban setting. Team members work in a dynamic environment that values guest satisfaction, cleanliness, and attention to detail. The organization encourages professional growth and operational excellence across all hotel and housekeeping services. Role Description The Executive Housekeeper is a full-time hybrid role based in Cairo, Egypt, with some flexibility for work from home on planning, reporting, and administrative tasks. On-site, the Executive Housekeeper oversees daily housekeeping operations, ensures guest rooms and public areas meet high cleanliness and presentation standards, and manages laundry services to maintain quality and efficiency. The role includes supervising, scheduling, and training housekeeping and laundry staff, implementing SOPs, and monitoring inventory and usage of cleaning supplies and linen. The Executive Housekeeper works closely with front office and maintenance teams to respond to guest requests, resolve issues, and support smooth hotel operations, while maintaining records, reports, and compliance with health and safety regulations. Qualifications Strong housekeeping and Laundry management skills, including oversight of linen care, cleaning processes, and quality control. Effective Communication skills for coordinating with team members, management, and guests, and for clear documentation and reporting. Excellent Customer Service capabilities to handle guest requests, resolve concerns, and support a high standard of guest satisfaction. Robust Organization Skills for scheduling staff, managing inventory, planning workloads, and prioritizing tasks across multiple areas. Experience in staff Training, coaching, and performance feedback to build a reliable, efficient housekeeping and laundry team. Prior experience in hotel housekeeping management or a similar supervisory role, preferably in a mid- to large-scale property. Knowledge of hygiene, safety, and sanitation standards in hospitality, including use of cleaning chemicals and equipment. Ability to work in a hybrid environment, combining on-site operational leadership in Cairo with remote administrative coordination. Diploma or degree in Hospitality Management or a related field is preferred; equivalent experience will be considered.

The Total Rewards Supervisor is responsible for overseeing the day-to-day administration, analysis, and implementation of the organization’s compensation, benefits, and recognition programs. This role ensures data integrity, conducts market benchmarking, supports job evaluations, and assists in maintaining competitive, compliant reward structures that align with business objectives and drive employee engagement.<br>Compensation & Benefits Administration & Compliance Supervise the day-to-day administration of comprehensive compensation, benefits, wellness, and employee recognition programs across the organization. Guarantee strict adherence of all compensation and benefits practices to local labor laws, regulatory requirements, and internal corporate policies. Formulate policy recommendations and map out processed and workflows to ensure seamless alignment and harmony between all HR functions.<br>Compensation Structure Partner closely with the Director to design, implement, and maintain competitive salary structures, job grading frameworks, and performance-driven bonus or commission schemes. Lead the job analysis and position evaluation processes for both new and existing roles across the organization to maintain internal equity. Conduct salary benchmarking and internal equity analyses to structure competitive job offers. Manage salary negotiations to successful finalization, ensuring a smooth transition to the People Operations team for onboarding.<br>Data Analytics Generate HR metrics and total rewards dashboards to drive data-backed decisions. Collaborate seamlessly with HR Operations and Payroll teams to ensure flawless, accurate, and timely execution of all rewards-related transactions and data updates.<br>Benefits Optimization Evaluate and enhance current benefits schemes, proactively researching and recommending options that accommodate the diverse needs of various industries within the group. Draft, refine, and update high-impact internal communication materials to effectively market and clarify Total Rewards offerings, maximizing employee engagement and program appreciation.<br>Required Education Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field. Minimum Experience5–7 years of progressive experience in compensation and benefits, with at least 1–2 years in a senior or supervisory capacity.<br>Required Skills Solid knowledge of local labor laws and regulatory requirements regarding pay and benefits. Advanced analytical and data-modeling skills (highly proficient in Excel and HR systems/dashboards). Strong problem-solving abilities and high attention to precision and detail. Excellent communication and interpersonal skills to guide employees and stakeholders smoothly through rewards processes. Demonstrated capability to handle multi-task workflows effectively.<br>Location : Nile Cornich 1119