Operation Specialist Jobs in Egypt

<p><strong>Job Title: Plastic Extrusion &amp; Injection Supervisor</strong></p><p>Department: Production</p><p>Reporting To: Production Section Head </p><p>Location: 10th of Ramadan, Sharkia, Egypt (On-site)</p><p><br></p><p>Job Summary:</p><p>The Plastic Extrusion &amp; Injection Supervisor is responsible for overseeing the daily operations of plastic extrusion and injection molding lines to ensure that production targets are achieved in terms of quantity, quality, and safety.</p><p>He manages the workforce, monitors machine performance, ensures proper material availability, coordinates with maintenance and quality departments, and guarantees that all production activities comply with standard operating procedures and safety regulations.</p><p>The role acts as the key link between production management and shop-floor teams, ensuring efficient operations, minimal downtime, and continuous process improvement.</p><p><br></p><p>Key Responsibilities:</p><p>1. Daily Operations Supervision</p><ul><li>Organize and supervise work shifts, ensuring smooth operation of extrusion and injection machines.</li><li>Verify the availability of raw materials, color masterbatches, and tools before starting production.</li><li>Review and confirm machine settings according to production orders and technical specifications.</li><li>Monitor product quality during production (in-process inspection) and ensure adherence to specifications.</li><li>Supervise mold change and installation, ensuring compliance with safety and quality standards.</li></ul><p>2. Performance &amp; Quality Control</p><ul><li>Record production data, monitor yield rates and scrap percentages, and identify root causes of losses.</li><li>Evaluate operator performance and encourage adherence to production schedules and discipline.</li><li>Coordinate with the Quality Department to resolve any internal or external product rejection issues.</li></ul><p>3. Technical &amp; Operational Coordination</p><ul><li>Work closely with the Maintenance Department to minimize breakdowns and improve machine availability.</li><li>Report machine malfunctions, quality deviations, and safety incidents to the Production Manager.</li><li>Coordinate with the Planning Department to prioritize production orders according to demand and stock levels.</li></ul><p>4. Safety &amp; Housekeeping</p><ul><li>Enforce occupational health, safety, and environmental standards across all production areas.</li><li>Maintain cleanliness, order, and organization.</li><li>Ensure that operators strictly follow standard operating procedures (SOPs) for all machines.</li></ul><p>5. Continuous Improvement</p><ul><li>Suggest process improvements to reduce setup time, minimize waste, and enhance productivity.</li></ul><p>16. Qualifications &amp; Requirements</p><p><br></p><p>Requirements</p><p><br></p><p>Education Technical Diploma or Bachelor’s Degree in Engineering (Mechanical, or Industrial)</p><p>Experience 5–8 years in extrusion and injection molding operations, including at least 2 years in a supervisory role</p><p>Technical Knowledge Strong understanding of extrusion and injection molding machines, molds, and processing parameters</p><p>Leadership Skills Team management, problem-solving, communication, and decision-making under pressure</p><p>Technical Skills Machine setup, troubleshooting, process optimization, production reporting</p><p>Languages Arabic (fluent), English (technical level sufficient)</p><p>Additional Skills Knowledge of Lean Manufacturing principles, 5S system, and OEE performance metrics</p><p><br></p><p>Join our dynamic team and be part of our journey toward organizational excellence. send your CV to <strong>rec@autoplastegypt.com</strong></p><p><em>Please mention the position in the email subject.</em></p><p><em>For any inquiries, feel free to contact us at: 01023483222</em></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Captain (Airbus A320) <p>We are looking for a highly skilled aviation professional with proven command experience on the <strong>A320 family aircraft</strong>, strong technical capabilities, and a commitment to maintaining the highest standards of <strong>flight safety, operational excellence, and passenger experience</strong>.</p><br> <p>The role requires a professional pilot who can confidently operate within a <strong>multi-crew environment</strong>, demonstrate strong decision-making skills, and ensure compliance with all aviation regulations and company procedures.</p><br> Key Responsibilities 1. Flight Operations &amp; Safety Management <ul><li>Safely operate Airbus A320/A321 aircraft in accordance with aviation regulations, company procedures, and operational standards.</li><li>Ensure the highest levels of flight safety throughout all operations.</li><li>Conduct flights while maintaining compliance with applicable aviation authorities and company policies.</li><li>Apply sound judgment and effective decision-making during all phases of flight.</li></ul> 2. Command &amp; Crew Leadership <ul><li>Act as the Pilot in Command and take full responsibility for the safe and efficient operation of the aircraft.</li><li>Lead and coordinate effectively with flight crew members in a multi-crew cockpit environment.</li><li>Maintain clear communication and collaboration with cockpit crew and operational teams.</li><li>Promote a professional, safety-focused, and teamwork-driven cockpit culture.</li></ul> 3. Passenger Experience &amp; Operational Excellence <ul><li>Support the delivery of a safe, comfortable, and exceptional passenger experience.</li><li>Maintain high professional standards throughout all flight operations.</li><li>Represent the company with professionalism and a strong customer-focused mindset.</li></ul> 4. Compliance &amp; Documentation <ul><li>Ensure all required aviation documents, licenses, and certifications remain valid.</li><li>Maintain compliance with security, medical, and regulatory requirements.</li><li>Follow all operational procedures, safety protocols, and company standards.</li></ul> Candidate Requirements Flight Experience <ul><li>Minimum <strong>500 hours Pilot in Command (PIC) experience on Airbus A320 type</strong>.</li><li>Valid <strong>Airbus A320/A321 Type Rating</strong>.</li><li>Recent experience flying the <strong>A320 within the last 12 months is preferred</strong>.</li><li>Proven experience operating in a <strong>multi-crew environment</strong>.</li></ul> Licensing &amp; Certifications <ul><li>Valid <strong>Class 1 Medical Certificate</strong>.</li><li>Minimum <strong>English Language Proficiency Level 4</strong>.</li><li>Valid <strong>Egyptian Security Permit</strong>.</li></ul> Eligibility <ul><li>Maximum age: <strong>60 years old</strong>.</li><li><strong>Egyptian and international candidates are welcome to apply.</strong></li></ul> Key Competencies <ul><li>Strong commitment to flight safety and operational excellence.</li><li>Excellent command decision-making abilities.</li><li>Strong communication and teamwork skills.</li><li>Ability to operate effectively under pressure.</li><li>Professional leadership and crew management skills.</li><li>Strong attention to detail and compliance mindset.</li><li>Passion for delivering exceptional passenger experiences.</li></ul> Key Success Measures <p>Success in this role will be measured through:</p><br> <ul><li>Safe and efficient aircraft operations.</li><li>Compliance with aviation regulations and company procedures.</li><li>Effective crew coordination and communication.</li><li>Consistent delivery of high operational standards.</li><li>Commitment to passenger safety and experience.</li><li>Maintaining professional aviation standards.</li></ul> <p> <strong>If you meet the requirements and are ready to take command as an A320 Captain, we would be pleased to hear from you.</strong></p><br> <br> <br> </div>

<p>Job Objective The CCTV Control Room Supervisor is responsible for overseeing the daily operations of the CCTV control room, ensuring continuous monitoring of all surveillance systems, coordinating responses to security incidents, managing control room staff, and maintaining compliance with company policies,GMP requirements, and security protocols. The role ensures the protection of personnel, assets, and property across all facilities Internal: General Services-Maintenance, IT, Warehouse, Quality, Laband PLC departments. External: External Vendors. Key responsibility Control Room Operations Monitoring Supervise the operation of CCTV systems across all facilities, ensuring 24/7 surveillance coverage. Monitor live feeds, alarms, and security alerts; ensure timely detection of any suspicious, unsafe, or non-compliant activities. Ensure all camera systems, NVRs, access control points, and monitoring equipment are functioning correctly. Team Leadership &amp; Supervision Lead and manage CCTV Operators; organize duty rosters and shift plans. Provide training, coaching, and performance assessments for control room staff. Enforce discipline, compliance, and operational standards among team members. Incident Response &amp; Coordination Act as the central communication point for all security-related events. Coordinate with security guards, facility supervisors, and the Security Manager to handle incidents. Escalate critical events immediately following the escalation hierarchy. Document all incidents, breaches, and irregularities in the daily control room logbook. Compliance &amp; Documentation Ensure compliance with internal security procedures, access control rules, and GMP regulations within controlled areas. Maintain accurate records of incidents, shift reports, equipment maintenance, and system audits. Ensure video footage is archived according to company retention policies. Guarantee that surveillance complies with data privacy and legal standards. System Maintenance &amp; Technical Coordination Perform daily equipment functionality checks and escalate any issues to IT or technical service providers. Follow up on repairs, upgrades, or maintenance of CCTV systems and monitoring infrastructure. Assist insetting new security technologies or system integrations. Security Enhancement &amp; Risk Prevention Identify blind spots, technical vulnerabilities, or coverage gaps; propose improvement actions. Participate in security risk assessments and facility inspections. Support crisis management, emergency response operations, and evacuation procedures.</p><p><strong>Desired Candidate Profile</strong></p><h2>Academic experience required</h2><p>Associate degree required; bachelor's degree in management, IT, Telecommunications, or an equivalent field is preferred.</p><h2>Professional Experience Required</h2><p>2-3 years of experience in security operations or CCTV control rooms. Previous supervisory or team-lead experience preferred. Experience in manufacturing, pharmaceutical, or high-security environments is an asset.</p><h2>Computing Skills</h2><p>Knowledge of CCTV systems, NVRs, access control, and intrusion detection systems. Computer literacy and familiarity with control room software.</p><h2>Personal Skills</h2><p>Strong leadership and team management abilities. Excellent observational and situational awareness skills. Ability to handle incidents calmly and professionally. Report writing, documentation accuracy, and communication skills. Integrity, confidentiality, and high work ethic.</p><h2>Languages</h2><p>Good in Arabic and English</p>

<p>Job Objective The CCTV Control Room Supervisor is responsible for overseeing the daily operations of the CCTV control room, ensuring continuous monitoring of all surveillance systems, coordinating responses to security incidents, managing control room staff, and maintaining compliance with company policies,GMP requirements, and security protocols. The role ensures the protection of personnel, assets, and property across all facilities Internal: General Services-Maintenance, IT, Warehouse, Quality, Laband PLC departments. External: External Vendors. Key responsibility Control Room Operations Monitoring Supervise the operation of CCTV systems across all facilities, ensuring 24/7 surveillance coverage. Monitor live feeds, alarms, and security alerts; ensure timely detection of any suspicious, unsafe, or non-compliant activities. Ensure all camera systems, NVRs, access control points, and monitoring equipment are functioning correctly. Team Leadership &amp; Supervision Lead and manage CCTV Operators; organize duty rosters and shift plans. Provide training, coaching, and performance assessments for control room staff. Enforce discipline, compliance, and operational standards among team members. Incident Response &amp; Coordination Act as the central communication point for all security-related events. Coordinate with security guards, facility supervisors, and the Security Manager to handle incidents. Escalate critical events immediately following the escalation hierarchy. Document all incidents, breaches, and irregularities in the daily control room logbook. Compliance &amp; Documentation Ensure compliance with internal security procedures, access control rules, and GMP regulations within controlled areas. Maintain accurate records of incidents, shift reports, equipment maintenance, and system audits. Ensure video footage is archived according to company retention policies. Guarantee that surveillance complies with data privacy and legal standards. System Maintenance &amp; Technical Coordination Perform daily equipment functionality checks and escalate any issues to IT or technical service providers. Follow up on repairs, upgrades, or maintenance of CCTV systems and monitoring infrastructure. Assist insetting new security technologies or system integrations. Security Enhancement &amp; Risk Prevention Identify blind spots, technical vulnerabilities, or coverage gaps; propose improvement actions. Participate in security risk assessments and facility inspections. Support crisis management, emergency response operations, and evacuation procedures.</p><p><strong>Desired Candidate Profile</strong></p><h2>Academic experience required</h2><p>Associate degree required; bachelor's degree in management, IT, Telecommunications, or an equivalent field is preferred.</p><h2>Professional Experience Required</h2><p>2-3 years of experience in security operations or CCTV control rooms. Previous supervisory or team-lead experience preferred. Experience in manufacturing, pharmaceutical, or high-security environments is an asset.</p><h2>Computing Skills</h2><p>Knowledge of CCTV systems, NVRs, access control, and intrusion detection systems. Computer literacy and familiarity with control room software.</p><h2>Personal Skills</h2><p>Strong leadership and team management abilities. Excellent observational and situational awareness skills. Ability to handle incidents calmly and professionally. Report writing, documentation accuracy, and communication skills. Integrity, confidentiality, and high work ethic.</p><h2>Languages</h2><p>Good in Arabic and English</p>

The Executive Assistant to the Sector Head of The Strategic Ventures & Innovation, the one who is providing high-level administrative, operational, and project coordination support. The role ensures the smooth day-to-day functioning of the sector by managing executive priorities, coordinating cross-functional initiatives, following up on strategic and operational deliverables, and supporting internal processes including budgeting, procurement, recruitment, learning & development, and team logistics.<br>Responsibilities Manage the Sector Head's calendar, appointments, and scheduling priorities. Coordinate internal and external meetings, workshops, and executive engagements. Prepare meeting agendas, presentations, minutes of meetings, and action trackers. Follow up on action items and ensure timely completion by relevant stakeholders. Screen and prioritize incoming requests and correspondence. Arrange business travel, accommodations, and executive logistics when required. Maintain confidential records, documents, and executive files. Coordinate cross-functional initiatives and strategic projects across the sector. Track project timelines, milestones, dependencies, and deliverables. Follow up with project owners to ensure timely execution. Maintain project trackers and provide regular progress updates to the Sector Head. Coordinate meetings related to ongoing initiatives and document key decisions. Support preparation of project status reports and executive dashboards. Follow up on financial documentation and approvals. Coordinate purchase requests, purchase orders, and vendor documentation. Track invoices and payment requests with Finance. Monitor budget utilization and maintain financial trackers. Ensure required documentation is complete and submitted on time. Coordinate procurement activities for the sector. Coordinate office operations and day-to-day administrative requirements. Liaise with IT regarding hardware, software, user access, and technical support requests. Coordinate warehouse and inventory requests where applicable. Arrange office supplies and operational requirements. Coordinate seating arrangements, office moves, and workspace readiness. Support event logistics, workshops, and internal meetings. Coordinate visitor management and meeting room arrangements<br>Qualifications Bachelor's degree in business administration, Management, or a related field.3–6 years of experience in Executive Assistance, Office Management, Project Coordination, or Operations. Coordinate office operations and day-to-day administrative requirements. Liaise with IT regarding hardware, software, user access, and technical support requests.

Job title: Manager, Customer Support Location: Cairo, Egypt<br>About noon We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. noon minutes is our fastest-growing business. We’re building hyper-local commerce from the ground up with dark stores, real-time ops and delivery in 15 minutes or less at scale. From groceries to tech, we get what people need to their door in minutes. Live across UAE, KSA, Egypt and Bahrain and growing fast.<br>noon’s mission: Every door, every day<br>What you'll do:Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.<br>Responsibilities:Manage 24x7 support operations across Email, Chat, and other digital channels. Ensure adherence to all TATs and SLAs to ensure smooth customer service operations. Drive adherence to SLAs and KPIs: CSAT, FRT, AHT, backlog, repeat contact rate, quality, and productivity. Ensure high-quality, empathetic, and timely customer interactions. Conduct audits, monitor CSAT feedback, and manage critical escalations. Partner with QA & Training teams for performance calibration and agent upskilling Identify and implement automation and self-serve opportunities (AI bots, templates, macros) to drive efficiency. Regularly review agent and team performance using performance management tools; identify development areas. Monitor interaction quality through random audits, CSAT surveys, and direct customer callbacks Establish and maintain SOPs and knowledge bases for process standardization. Ensure timely hiring, onboarding, and ramp-up of agents and team leads. Ensure workforce management adherence—manpower rostering, shift planning, breaks, and leave planning.. Deliver reports and insights (daily/weekly/monthly) to CS leadership with recommendations for process improvements. Represent Voice of Customer (VoC) to drive cross-functional CX improvements. Drive team engagement through R&R programs and regular skip-level connect. Resolve complaints within the defined SLA and maintain 24/7 team availability to address customer concerns promptly. Prepare detailed Root Cause Analyses (RCA) for unique or complex cases, driving necessary changes across the value chain to prevent recurrence. Compile and share daily, weekly, and monthly insights with senior management, highlighting trends, challenges, and improvements. Uphold company policies, regulatory requirements, and industry standards throughout all complaint resolution processes. Develop and manage a robust complaints resolution team consisting of skilled callers, critical problem-solvers, and high achievers. Continuously improve team productivity while maintaining high-quality service levels and customer satisfaction. Work closely with internal technology and product teams to drive innovative and impactful changes to enhance the overall customer experience.<br>What you'll need:We are seeking an outstanding early-career professional with a proven knack for problem-solving, demonstrated both in their personal and professional journey. The ideal candidate should exhibit structured thinking, the ability to synthesize information from diverse sources to achieve optimal outcomes, and a willingness to make decisions—whether grounded in logic or guided by intuition or combination of both when necessary. Below are the key skills and qualities we value in the candidate:<br>5-7 years of hands-on experience in BPO/Contact Center operations, preferably in e-commerce or telecom companies. Proven track record in managing high-volume, multi-channel support operations. Experience with tools like Zoho, Freshdesk (CRM), QA and analytics etc Solid skills in MIS reporting, SLA governance, and process compliance Excellent English communication (both written, oral) and stakeholder management skills. Strong analytical and crisis management capabilities. Ability to work collaboratively in a fast-paced, dynamic environment. High level of commitment, availability and accountability - non negotiable We prefer to hire someone who owns the failure and has courage to accept and work towards closure Courage to pin point problem and effectively communicate to the respective stakeholders, drive changes Meticulous attention to detail, with the ability to identify problems, perform deep dives to gather insights, and craft data-driven solutions. Solid project management skills and ability to create micro projects to achieve key objectives Meticulous planning, drive for execution, relentless pursuit and eagerness Excellent data analysis skills, including data extraction using SQL, data modeling, and documentation<br>Who will excel? We’re looking for people with high standards, who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original.noon is not for everyone; readiness to adapt, pivot, and learn is essential.

<p><h4>Job summary</h4> <p>Assists the director of human resources in executing strategies that serve to attract, retain, and develop diverse premiere talent. Position directs and works with human resource employees to carry out the daily activities of the human resource department, including recruitment, total compensation, employee relations, and training and development. Executes against objectives outlined in the human resources business plan and delivers services that meet or exceed the needs of employees and enable business success. Ensures compliance with applicable regulations and standard operating procedures.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the human resources, management operations, or related professional area. OR</li> <li>2-year degree from an accredited university in human resources, business administration, or related major; 2 years experience in the human resources, management operations, or related professional area.</li> <li>Minimum 2 years of experience in same position</li> </ul> <h4>Core work activities</h4> <h4>Managing the staffing and recruiting process</h4> <ul> <li>Ensures open positions are advertised in appropriate venues to attract a diverse candidate pool.</li> <li>Ensures the open position listing is in a visible location for both internal and external candidates.</li> <li>Works with employment administrator to establish and maintain contact with external recruitment sources (e.g., state job service, local colleges, recruiting agencies, and community based organizations).</li> <li>Networks with local organizations and peers to source candidates for current or future openings (e.g., hotel association).</li> <li>Facilitates interdepartmental transfers and promotions and transfers or promotions to other properties within this property brand.</li> <li>Oversees the selection and offer processes for hourly employees to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection are documented, applicants receive status notifications).</li> <li>Partners with department managers and recruiting professionals to recruit management positions, make hiring decisions and negotiate job offers in accordance with SOPs.</li> </ul> <h4>Managing legal and compliance practices</h4> <ul> <li>Ensures compliance with key policies (e.g., sexual harassment, non-harassment, non-discrimination, no solicitation).</li> <li>Ensures interviews are conducted according to recommended guidelines, consistent screening criteria is used, and only job-related questions are asked.</li> <li>Ensures wages are paid in accordance with standard operating procedures and federal and state laws (e.g., employee pay for meeting attendance, wages limited to maximum rate of pay, entry level rates paid to new hires, overtime provisions in place, separation pay).</li> <li>Ensures drug screening and background checks are completed in accordance with brand's standard operating procedures.</li> </ul> <h4>Managing benefits education and administration</h4> <ul> <li>Manages workers compensation claims to ensure appropriate employee care and costs management.</li> <li>Educates employees on benefits package.</li> <li>Educates HR team on the various types of benefits available and eligibility requirements.</li> <li>Provides an overview of employee benefits to the management team enabling them to educate their employees and answer routine questions.</li> <li>Ensures that department has the available resources on hand to administer employee benefits.</li> </ul> <h4>Managing and conducting staff development activities</h4> <ul> <li>Ensures hourly performance appraisal processes are in place.</li> <li>Assists in identifying key drivers of employee satisfaction and supports managers in addressing issues with written plans and actions.</li> <li>Coaches managers on progressive discipline process.</li> <li>Ensures development plans are in place (e.g., goals documented, progress towards goal achievement is measured).</li> </ul> <h4>Managing employee relations and human resources communication</h4> <ul> <li>Utilizes an “open door” policy to address employee problems or concerns in a timely manner.</li> <li>Ensures effective employee communication channels are established and active.</li> <li>Analyzes accident trends and reports these trends to the management team.</li> <li>Monitors work environment for signs of union organization.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>

<p><h4>Job summary<\/h4>\n<p>Department leader for all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Reinforces appropriate culture to provide service to guests. Responsible for employee satisfaction and conducting administrative activities to ensure employees are treated in a fair and equitable manner for recreation teams. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives while meeting financial goals.<\/p>\n\n<h4>Candidate profile<\/h4>\n<p><strong>Education and experience<\/strong><\/p>\n<ul>\n <li>High school diploma or GED; 3 years experience in the recreation\/health club operations or related professional area. OR<\/li>\n <li>2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; 3 years experience in the recreation\/health club operations or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n<p><strong>Directing recreation operations<\/strong><\/p>\n<ul>\n <li>Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<\/li>\n <li>Monitoring quality, standards and meeting the expectations of the customers on a daily basis.<\/li>\n <li>Demonstrating knowledge of job-relevant issues, products, systems, and processes.<\/li>\n <li>Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n <li>Scheduling events, programs, and activities, as well as the work of others.<\/li>\n <li>Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<\/li>\n <li>Developing specific goals and plans to prioritize, organize, and accomplish your work.<\/li>\n <li>Managing outside vendors including water sports and scuba.<\/li>\n <li>Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.<\/li>\n <li>Developing and managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).<\/li>\n <li>Managing group activities including sand painting, bonfires, and team building events.<\/li>\n <li>Managing pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.<\/li>\n<\/ul>\n\n<p><strong>Ensuring exceptional customer service<\/strong><\/p>\n<ul>\n <li>Serving as a role model to demonstrate appropriate behaviors.<\/li>\n <li>Providing services that are above and beyond for customer satisfaction and retention.<\/li>\n <li>Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<\/li>\n<\/ul>\n\n<p><strong>Conducting human resources activities<\/strong><\/p>\n<ul>\n <li>Overseeing all human resources activities in the recreation department.<\/li>\n <li>Overseeing employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.<\/li>\n <li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<\/li>\n <li>Participating in the performance appraisal system process, giving feedback when needed.<\/li>\n <li>Coordinating all training activities for employees in department.<\/li>\n <li>Encouraging and building mutual trust, respect, and cooperation among team members.<\/li>\n <li>Communicating expectations and performance objectives to subordinates; subordinates are also open to raise questions and\/or concerns.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \"Wonderful Hospitality. Always.\" by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p>\n\n<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.<\/p>\n\n<p>In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p><\/p><p><\/p>

<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26129590<br><br><strong>Job Category</strong> Golf, Fitness, &amp; Entertainment<br><br><strong>Location</strong> Ring Road- Mirage City- P.O.Box 427, New Cairo, Cairo 11757, EgyptVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Management<br><br><strong>Job Summary<br><br></strong>Department leader for all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Reinforces appropriate culture to provide service to guests. Responsible for employee satisfaction and conducting administrative activities to ensure employees are treated in a fair and equitable manner for Recreation teams. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives while meeting financial goals.<br><br><strong>CANDIDATE PROFILE <br><br></strong><strong>Education And Experience<br><br></strong><ul><li> High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.<br><br></li></ul>OR<br><br><ul><li> 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; 3 years experience in the recreation/health club operations or related professional area.<br><br></li></ul><strong>CORE WORK ACTIVITIES<br><br></strong><strong>Directing Recreation Operations<br><br></strong><ul><li> Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li><li> Monitoring quality, standards and meeting the expectations of the customers on a daily basis.</li><li> Demonstrating knowledge of job-relevant issues, products, systems, and processes.</li><li> Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li><li> Scheduling events, programs, and activities, as well as the work of others.</li><li> Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.</li><li> Developing specific goals and plans to prioritize, organize, and accomplish your work.</li><li> Managing outside vendors including water sports and scuba.</li><li> Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.</li><li> Developing and managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).</li><li> Managing group activities including sand painting, bon fires, and team building events.</li><li> Managing pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.<br><br></li></ul><strong>Ensuring Exceptional Customer Service<br><br></strong><ul><li> Serving as a role model to demonstrate appropriate behaviors.</li><li> Providing services that are above and beyond for customer satisfaction and retention.</li><li> Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br><br></li></ul><strong>Conducting Human Resources Activities<br><br></strong><ul><li> Overseeing all Human Resources activities in the Recreation Department.</li><li> Overseeing employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.</li><li> Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li><li> Participating in the performance appraisal system process, giving feedback when needed.</li><li> Coordinating all training activities for employees in department.</li><li> Encouraging and building mutual trust, respect, and cooperation among team members.</li><li> Communicating expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.<br><br></li></ul><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.

Description We are seeking a highly skilled and experienced Secondary Factory Manager to join our dynamic team within the tobacco manufacturing sector. The successful candidate will play a critical role in overseeing secondary processing operations, ensuring that production goals are met efficiently while maintaining the highest standards of quality, safety, and regulatory compliance. This position demands strong leadership capabilities, exceptional organizational skills, and a deep understanding of tobacco product manufacturing processes. As Secondary Factory Manager, you will be responsible for managing a diverse team, optimizing production workflows, and implementing continuous improvement initiatives to drive operational excellence. You will collaborate closely with cross-functional departments such as quality assurance, supply chain, and maintenance to ensure seamless factory operations. Additionally, you will be involved in strategic planning, budget management, and adherence to environmental and safety regulations specific to the tobacco industry. The ideal candidate will demonstrate a proactive approach to problem-solving, excellent communication skills, and a commitment to fostering a positive work environment. This role offers an exciting opportunity to contribute to a leading company in the tobacco industry by enhancing production efficiency and product quality through innovative management practices and team leadership.<br>Responsibilities Oversee all secondary processing operations within the tobacco factory to meet production targets Manage and motivate a team of supervisors and operators to ensure high performance and engagement Implement and monitor compliance with safety, health, and environmental regulations specific to tobacco manufacturing Coordinate with quality assurance to maintain product quality and resolve any production issues promptly Develop and execute continuous improvement initiatives to optimize manufacturing processes and reduce costs Prepare and manage budgets related to secondary production activities and track financial performance Collaborate with maintenance teams to ensure machinery and equipment reliability and minimize downtime Facilitate effective communication between departments including supply chain, quality control, and logistics Conduct regular performance reviews and provide training and development opportunities for team members Requirements Proven experience in factory management, preferably within the tobacco or related manufacturing industries Strong knowledge of secondary processing techniques and tobacco product manufacturing workflows Demonstrated leadership skills with the ability to manage and inspire diverse teams In-depth understanding of safety, health, and environmental regulations applicable to tobacco factories Excellent problem-solving abilities and experience driving continuous improvement projects Strong budgeting and financial management skills Effective communication and interpersonal skills to liaise across multiple departments Bachelor's degree in Engineering, Manufacturing, Business Management, or a related field Ability to work under pressure and handle multiple priorities in a fast-paced environment

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.<br><br>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.<br><br>Join our motivated and vibrant Team and build your career with us.<br><br><br><br>Job Description<br><br>Assist the Recreation Manager in overseeing daily operations of all recreational facilities, including swimming pools, beaches, and sea activities. Supervise and support lifeguards, beach boys, and recreation staff to ensure smooth and safe operations. Coordinate and implement recreational activities and events to enhance guest experiences. Ensure compliance with safety regulations and Swissôtel’s standards at all recreational areas. Monitor the condition of recreational equipment and facilities, reporting maintenance needs promptly. Provide training and mentorship to recreation staff, ensuring exceptional guest service delivery. Assist in scheduling and managing lifeguard shifts to ensure proper coverage of swimming areas. Address guest inquiries, concerns, and complaints regarding recreational activities and services professionally. Support the organization of sea and pool activities, ensuring safety and equipment availability. Conduct regular inspections of recreational facilities to maintain cleanliness and operational standards. Assist in developing and promoting special programs and events for guests of all ages. Maintain accurate records of guest participation in activities and prepare reports for management. Ensure that all recreational staff are properly certified and trained in safety protocols. Collaborate with other departments to coordinate services and provide a seamless guest experience. Assist in managing the department’s budget, ensuring cost-effective use of resources. Promote sustainable practices within recreational activities, such as eco-friendly water sports. Step in to oversee the recreation department in the absence of the Recreation Manager. Monitor and respond to weather and environmental conditions to ensure guest safety during outdoor activities. Uphold Swissôtel’s luxury service standards in all recreational operations and activities <br><br><br><br>Qualifications<br><br>Bachelor's degree in recreation management, parks and recreation, or related field. Minimum of 2 years of experience in recreation management or a related field. Strong leadership and supervisory skills. Excellent organizational and time management skills. Proficiency in computer software, including Microsoft Office Suite. CPR and First Aid certification. Certifications in specific areas of recreation, such as aquatics or fitness.<br><br>Additional Information<br><br>experience is an asset<br><br>Prior experience working with Opera or a related system<br><br>Strong interpersonal and problem solving abilities<br><br>Fluency in English, additional languages are a plus

AM Logistics is hiring an experienced Freight Forwarding Sales Executive to join our growing team in Cairo. This position is specifically for sales professionals with direct experience in the freight forwarding industry and a proven ability to develop new B2B business. As an early member of our commercial team, you will have the opportunity not only to generate business but also to contribute to the development of our sales function and grow with the company. Key Responsibilities Identify, prospect, and acquire new B2B customers. Develop business across Ocean Freight (FCL/LCL), Air Freight, and Inland Transportation. Build and maintain relationships with importers, exporters, manufacturers, and trading companies. Understand customers' shipping requirements and develop suitable logistics solutions. Coordinate with Pricing and Operations to prepare competitive quotations. Follow up on quotations and convert opportunities into shipments. Negotiate rates and commercial terms while maintaining healthy gross profit. Maintain an active sales pipeline and provide regular activity and performance reports. Follow up with customers throughout the commercial relationship. Work closely with Operations to ensure proper handover and service delivery. Achieve agreed sales and gross-profit targets. Mandatory Requirements Please apply only if you meet the following requirements:3–5 years of direct sales experience in freight forwarding. Proven experience in new customer acquisition/business development. Hands-on experience selling Ocean Freight – FCL/LCL. Good knowledge of Air Freight. Understanding of freight quotations, Incoterms, shipping processes, and international logistics. Strong B2B sales, negotiation, and relationship-building skills. Good command of English. Target-driven, proactive, and commercially minded. Based in Cairo / Greater Cairo. Important: This vacancy requires previous freight-forwarding sales experience. General sales experience or unrelated logistics experience does not meet the requirements for this position. What AM Logistics Offers Competitive basic salary + attractive commission Social insurance Medical insurance Friday & Saturday off Opportunity to join the company during an important growth stage Direct access to management and faster decision-making Opportunity to contribute ideas and help build the commercial function Strong career-growth potential based on performance Supportive Operations and management environment Location: Cairo, Egypt Company: AM Logistics Industry: Freight Forwarding & International Logistics

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About bosta:</strong><br> Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.&nbsp;<br> We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br> <strong>About The Role : </strong><br> Responsible for managing daily hub operations, coordinating shipments, tracking KPIs, and ensuring smooth workflow and service quality in line with Bosta’s standards.<br> <br> <strong>Job Code :&nbsp;</strong><br> <span>2026BOX-165</span><br><br><p><b>Job Responsibilities:</b></p><br><ul> <li>Receive inbound dispatches from the central sorting facility and categorize orders by geographic zone or delivery route.</li> <li>Develop and communicate efficient daily distribution plans to allocate orders to assigned Drivers.</li> <li>Serve as the primary point of contact for Drivers, providing real-time support to resolve operational issues and ensure route completion.</li> <li>Manage the end-of-day process, including the receipt and reconciliation of all orders and documentation from Drivers upon route completion.</li> <li>Monitor and audit Driver’s wallets, ensuring timely settlements and escalating any discrepancies or shortages to the fleet team.</li> <li>Train, mentor, and onboard temporary staff and junior coordinators on standard operating procedures and best practices.</li> <li>Proactively analyze workflows to identify, recommend, and implement opportunities for process optimization and efficiency gains.</li> <li>Manage inventory control by coordinating the return transfer of canceled orders to the sorting facility after exceeding the designated 24-hour holding period at the hub.</li> <li>Ensure precise operational handovers by preparing and sending formal communication to the sorting facility team, detailing transferred shipment counts, seal numbers, tracking data, and status.</li> </ul><br><p><b>Job Qualification:</b></p><br><ul> <li>Minimum of 1 years of experience in logistics or shipping coordination, with a focus on bulky or oversized shipments.</li> <li>Proven ability to lead and motivate a team, fostering collaboration and a positive work environment.</li> <li>Excellent verbal and written communication skills to effectively interact with team members, and Drivers.</li> <li>The ability to resolve issues promptly and effectively.</li> <li>Familiarity with shipping management software and tracking systems.</li> <li>Ability to adapt to changing circumstances and priorities in a fast-paced work environment.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in Spanish and English.<br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br>Key job responsibilities<br>• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.<br>• Offer detailed technical support with clear and professional communication<br>• Collaborate with other customer support teams to resolve complex issues<br>• Document steps and resolutions in a clear, easy-to-follow format<br>• Identify trends in customer issues and propose improvements to support processes<br>• Help create knowledge base articles and team documentation<br>• Stay current on new Amazon Leo products and features<br>A day in the life<br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br>About the team<br>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. <br>- Speak, write, and read fluently in Spanish<br>- High school diploma, or equivalent<br>- Experience using strong customer service, communication, and interpersonal skills<br>- Experience communicating technical details verbally and in writing<br>- Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays<br>- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)<br>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment<br>- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers<br>- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br>- Experience working in a fast-paced, rapidly changing operations environment<br>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in French and English.<br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br>Key job responsibilities<br>• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.<br>• Offer detailed technical support with clear and professional communication<br>• Collaborate with other customer support teams to resolve complex issues<br>• Document steps and resolutions in a clear, easy-to-follow format<br>• Identify trends in customer issues and propose improvements to support processes<br>• Help create knowledge base articles and team documentation<br>• Stay current on new Amazon Leo products and features<br>A day in the life<br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br>About the team<br>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. <br>- Speak, write, and read fluently in French<br>- High school diploma, or equivalent<br>- Experience communicating technical details verbally and in writing<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)<br>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment<br>- Experience using strong customer service, communication, and interpersonal skills<br>- Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment<br>- Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues<br>- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers<br>- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br>- Experience working in a fast-paced, rapidly changing operations environment<br>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English.<br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br>Key job responsibilities<br>• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.<br>• Offer detailed technical support with clear and professional communication<br>• Collaborate with other customer support teams to resolve complex issues<br>• Document steps and resolutions in a clear, easy-to-follow format<br>• Identify trends in customer issues and propose improvements to support processes<br>• Help create knowledge base articles and team documentation<br>• Stay current on new Amazon Leo products and features<br>A day in the life<br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br>About the team<br>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. <br>- High school diploma, or equivalent<br>- Experience using strong customer service, communication, and interpersonal skills<br>- Experience communicating technical details verbally and in writing<br>- Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays<br>- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)<br>- Speak, write, and read fluently in German<br>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment<br>- Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment<br>- Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues<br>- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers<br>- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br>- Experience working in a fast-paced, rapidly changing operations environment<br>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

Company Description Amjaad Technology is a leading corporation in IoT and utility management, delivering smart metering solutions for electricity, water, BTU, and gas. Through its innovative io Meter System, the company enables utility service providers, real estate developers, and smart cities to drive digital transformation, optimize energy management, and support sustainability goals. Amjaad Technology has extensive expertise in platforms for community and facilities management in smart cities, enhancing efficiency and resource utilization while streamlining operations. With over 300 projects completed across Egypt, Saudi Arabia, and the UAE, its solutions have positively impacted more than 200,000 people by improving operational efficiency and supporting the creation of sustainable communities.<br>Role Description The Technical Support Team Lead is a full-time, on-site role based in Qesm El Maadi. This role is responsible for leading a technical support team that assists customers with the configuration, troubleshooting, and operation of Amjaad’s IoT and smart metering solutions. The Team Lead will oversee daily support activities, including ticket management, prioritization of issues, escalation handling, and quality assurance of responses. They will coach and mentor team members, provide regular performance feedback, and ensure adherence to service-level agreements and customer satisfaction targets. The role also involves collaborating with product, engineering, and operations teams to communicate recurring issues, contribute to support documentation, and recommend improvements to tools and processes.<br>Qualifications<br> <br>Strong technical support skills, including troubleshooting, incident management, and familiarity with IoT or utility management systems. Customer support and customer service skills focused on resolving issues efficiently and maintaining high customer satisfaction. Clear and professional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders. Proven experience leading or supervising support teams, including coaching, workload planning, and performance monitoring. Ability to work on-site in Qesm El Maadi and coordinate with cross-functional teams in fast-paced environments. Experience with ticketing systems, CRM platforms, and basic data reporting or analysis is an advantage. Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field, or equivalent practical experience. Background in utilities, smart cities, or energy management solutions is a plus.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide effective and efficient 1st level of support to all CIB Staff/GTS clients to resolve the reported challenges in order to enable different business areas proceeding with their daily work smoothly.</p><p>Service Desk Handling</p><ul><li>Provide single point of contact for CIB end users/GTS clients regarding IT incidents and requests through phone calls, online tickets, to resolve and offer technical support for related IT issues.</li><li>Receive, log all interaction/ incidents and manage calls from CIB end users/GTS clients via phone, email, and online tickets, and deliver proactive actions to maintain high level of customer satisfaction.</li><li>Take ownership of users interactions/incidents, follow up on the status of problems on behalf of the user, and communicate progress in a timely manner, to ensure that cases are resolved.</li><li>Escalate IT services incidents and Requests, which cannot be resolved within agreed time scale to the 2nd line of support, to resolve the cases successfully.</li><li>Follow Up on 2nd line of support on daily basis for all pending cases, to ensure that cases are resolved.</li><li>Deliver proactive actions to maintain high level of customer satisfaction.</li><li>Meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Manager to Improve efficiency, ensure cost effectiveness and increase customer satisfaction.</li><li>Participate in team projects that enhance the quality or efficiency of IT support.</li><li>Perform technical troubleshooting and problem resolution including, Printing management, Telephony, Client computing applications, and User and password management, to resolve end users incidents and/or requests.</li></ul><p>Policies, Processes and Procedures</p><ul><li>Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</li></ul><p>Day-to-day Operations</p><ul><li>Follow the day-to-day operations related to own jobs in the Service Management department to ensure continuity of work</li></ul><p>Compliance</p><ul><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree of Computer Engineering/Computer science or its equivalent</li><li>Analyst: 0 - 2 years of experience, Senior Analyst: 3 - 5 years of experience</li><li>Good qualifications in Computers / Communication Engineering</li><li>An ITIL qualification is a plus</li><li>Good command of English and Arabic languages</li><li>Excellent communication skills</li></ul><p></p></section>

Role Description   The Oil & Gas Sales Engineer is a full-time, on-site role based in Cairo, Egypt. This role is responsible for identifying and engaging oil and gas clients, promoting steel products (ERW Line Pipes) for petroleum-related applications, and developing tailored technical and commercial proposals. The Sales Engineer will manage the sales cycle from lead generation to closing, conduct site and client visits, and provide technical guidance on product selection and specifications. Daily activities include coordinating with engineering and production teams, preparing quotations and contracts, monitoring market trends and competitors, and maintaining long-term client relationships. The role also involves achieving sales targets, participating in industry events, and providing regular reports and forecasts to management.   Qualifications:   Bachelor's degree in Engineering (Mechanical, Petroleum, Industrial, or related discipline) or Business Administration.  3–5 years of proven sales experience in the Oil & Gas industry. Previous experience in the sales of Line Pipe / OCTG is a plus. Previous Oil & Gas field operations experience is a plus. Demonstrated track record of achieving sales targets and developing new business opportunities. Conduct continuous market scanning across upstream, midstream, and downstream Oil & Gas sectors to identify new projects, generate leads, and expand the assigned customer portfolio. Strong understanding of the Oil & Gas supply chain, including Operators, EPC contractors, and service companies. Register our company in all assigned portfolios of Oil & Gas Operators, making sure that we are invited to all RFQs, Tenders & sales occasions. Identify customers’ needs, discuss customers’ requirements, and advise on the capabilities and limitations of the products, solutions, and services being offered. Following up on the operations plan for the assigned portfolio to get early information from the clients, to be ready with immediate participation. Give presentations; demonstrate products and solutions, and provide all the technical and commercial material needed for the customer. Report to the Sales Manager with sales visits & plan according to the assigned portfolio.   Skills:   Strong communication, negotiation, and presentation skills, with the ability to explain technical concepts clearly. Ability to understand technical products and recommend suitable solutions. Good command of English. Proficiency in MS Office and CRM tools; fluency in English and Arabic is highly beneficial. Ability to work on-site, travel to client locations as needed, and collaborate effectively with cross-functional teams. Demonstrated ability to meet sales targets and build sustainable client relationships.  <p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 3</li><li>نظام الورديات: صباحية فقط</li><li>رخصة القيادة: خاصة</li><li>المزايا: تأمين اجتماعي</li></ul>

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers. As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences. The Customer Service Manager (CSM) is accountable for the quality of solutions and services delivered to an assigned customer portfolio and for driving customer satisfaction and service performance.<br>Summary: Acting as the primary operational point of contact and escalation point for customers, the CSM manages day-to-day service quality, leads service reviews, drives continuous improvement, and works closely with the account team to support the growth of the customer relationship.<br>Key Responsibilities Customer Relationship & Escalation Management Act as the customers’ primary point of contact for all service-related topics and as a key escalation point. Build and maintain a trusted relationship with customer stakeholders (IT, operations, procurement, management). Handle non-commercial customer queries and complex customer service issues, ensuring professional and timely responses. Ensure customer complaints (including those related to invoicing) are managed, tracked, and resolved in a timely manner, with clear communication throughout. Proactively identify customer needs and opportunities to enhance service and strengthen the relationship. Service Quality, Performance & Profitability Hold accountability for the quality of solutions and services provided to the customer. Maintain awareness of overall service management profitability for assigned customers and support actions that protect or improve it. Monitor service performance, SLAs, and KPIs, and initiate corrective actions where needed. Prepare and conduct periodic customer service reviews (monthly/quarterly), including service performance, incidents, improvements, and upcoming changes. Continuous Improvement & Service Improvement Plans Create, manage, and track Service Improvement Plans (SIPs), triggered by:Quality Connect surveys (covering all functional areas) Customer complaints (including billing-related issues) Proactive actions identified by the CSM (recurring issues, trends, or risks) Ensure follow-up and closure of improvement actions with internal teams and customers. Provide capacity analysis, forecasts, and recommendations to anticipate and prevent service issues. Incident, Problem & Change Management Interface Proactively inform customers and end-users in advance of any anticipated service interruptions, maintenance, or changes. Review internal Root Cause Analysis (RCA) reports applicable to assigned customers and produce customer-facing RCAs, ensuring clarity and agreed actions. Handle change requests, including:Coordination and tracking of change implementation Change communication and reporting Follow-up on change-related billing aspects Support incident and problem management as the customer interface, ensuring consistent and transparent communication during major incidents. Documentation, Tools & Data Integrity Provide customers with up-to-date technical and operational documentation, including the Customer Operations Guide. Ensure all technical and service documentation is properly stored, published, and regularly updated. Maintain data integrity of customer information across all relevant systems and tools. Collaboration & Business Support Work closely with the account team to identify and support opportunities to sell or upsell client products and services, based on operational insights and customer needs. Coordinate with all involved internal entities (operations, engineering, delivery, billing, etc.) to secure the technical performance and reliability of client solutions. Represent the voice of the customer within client Business and contribute to internal governance and improvement initiatives for your customer portfolio. Education & Experience Degree level or equivalent, preferably in Business or Science (e.g., Telecommunications, IT, or related field).7+ years of experience in customer support / service management roles, preferably in the telecommunication or ICT industry. ITIL Foundation certification is a must. Experience in Customer Service and Project Management. Experience in leading or coordinating virtual teams. Technical Skills Good technical knowledge of Networks, IT Services, Mobility, Voice and/or integration solutions and technologies. Familiarity with ITIL processes (Incident, Problem, Change, Service Level Management). Ability to understand technical and performance data and translate it into clear, customer-friendly communication. Soft Skills Excellent communication, negotiation, presentation, and organization skills. Fully empowered and confident to coordinate all entities involved in the technical performance of our solutions. Able to work independently with initiative, ownership, and proactivity. Able to work well under pressure and handle escalations calmly, professionally, and competently. Strong customer orientation and a continuous improvement mindset. Fluent in spoken and written English; additional languages are an asset.