Operation Specialist Jobs in Egypt

<p>Key Responsibilities &amp; Core Deliverables</p><p>• Commercial Farm &amp; Crop Cycle Management: Develop and execute annual crop cultivation plans, seasonal planting&nbsp;</p><p>calendars, crop rotation, and harvesting schedules to maximize yields of export-standard fresh produce.</p><p>• Precision Irrigation &amp; Fertigation Programs: Supervise advanced drip irrigation networks, borehole pump stations,&nbsp;</p><p>and filtration systems; formulate water delivery and chemical fertilization recipes based on soil and foliar laboratory&nbsp;</p><p>analysis.</p><p>• Integrated Pest Management (IPM) &amp; Plant Protection: Design and oversee bio-rational pest and disease&nbsp;</p><p>management programs; monitor pesticide applications to guarantee strict compliance with Maximum Residue Limits&nbsp;</p><p>(MRL) for global target markets.</p><p>• Export Quality Standards &amp; Certification Compliance: Enforce full on-farm compliance with GlobalG.A.P., BRC&nbsp;</p><p>Global Standards, GRASP, and SMETA ethical audit frameworks, maintaining complete batch traceability from field to&nbsp;</p><p>packing station.</p><p>• Farm Machinery Fleet &amp; Infrastructure Maintenance: Oversee the readiness, preventive maintenance, and safe&nbsp;</p><p>operation of agricultural machinery (tractors, sprayers, plows, pivot systems) and farm infrastructure (reservoirs, shade&nbsp;</p><p>nets, cold stores).</p><p>• Budgeting, Financial Management &amp; Cost per Hectare: Formulate and administer annual farm operating budgets&nbsp;</p><p>(OPEX) and capital expenditures (CAPEX); monitor production costs per acre/hectare, fertilizer efficiency, and labor&nbsp;</p><p>expenditure.</p><p>• Labor Planning &amp; Farm Workforce Leadership: Plan seasonal and permanent agricultural workforce requirements,&nbsp;</p><p>coordinate labor contracting, conduct training on harvest protocols, and enforce stringent occupational health and safety&nbsp;</p><p>standards.</p><p>• Post-Harvest Handling &amp; Cold Chain Transfer: Supervise rapid field-to-packinghouse log</p><p>&nbsp;</p><p>Candidate Qualifications &amp; Competencies</p><p>• Education: Bachelor’s degree in Agricultural Sciences (Agronomy, Horticulture, or Soil &amp; Water Management). Master's&nbsp;</p><p>degree in Agribusiness or Plant Protection is a distinct asset.</p><p>• Experience: 10+ years of hands-on commercial farm management experience overseeing large-scale export crop&nbsp;</p><p>operations (fruits, vegetables, citrus, or forage) with proven multi-site leadership.</p><p>• Technical Knowledge: Advanced expertise in modern drip irrigation, automated fertigation, greenhouse and open-field&nbsp;</p><p>agronomy, crop pathology, and climate-adaptive cultivation.</p><p>• Standards &amp; Audits: Demonstrated track record of achieving and sustaining GlobalG.A.P., BRC, Organic, and ISO&nbsp;</p><p>22000 certifications and managing international client technical audits.</p><p>• Leadership &amp; Operational Management: Exceptional workforce leadership capabilities managing large multidisciplinary teams, local communities, technical engineers, and external service providers.</p><p>• Computer &amp; Analytical Tools: Proficiency in farm management software (FMS), agricultural ERP modules, MS Office&nbsp;</p><p>(Excel for crop budget/yield analysis), and precision agriculture technologies.</p><p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in Spanish and English.<br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br>Key job responsibilities<br>• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.<br>• Offer detailed technical support with clear and professional communication<br>• Collaborate with other customer support teams to resolve complex issues<br>• Document steps and resolutions in a clear, easy-to-follow format<br>• Identify trends in customer issues and propose improvements to support processes<br>• Help create knowledge base articles and team documentation<br>• Stay current on new Amazon Leo products and features<br>A day in the life<br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br>About the team<br>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. <br>- Speak, write, and read fluently in Spanish<br>- High school diploma, or equivalent<br>- Experience using strong customer service, communication, and interpersonal skills<br>- Experience communicating technical details verbally and in writing<br>- Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays<br>- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)<br>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment<br>- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers<br>- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br>- Experience working in a fast-paced, rapidly changing operations environment<br>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in French and English.<br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br>Key job responsibilities<br>• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.<br>• Offer detailed technical support with clear and professional communication<br>• Collaborate with other customer support teams to resolve complex issues<br>• Document steps and resolutions in a clear, easy-to-follow format<br>• Identify trends in customer issues and propose improvements to support processes<br>• Help create knowledge base articles and team documentation<br>• Stay current on new Amazon Leo products and features<br>A day in the life<br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br>About the team<br>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. <br>- Speak, write, and read fluently in French<br>- High school diploma, or equivalent<br>- Experience communicating technical details verbally and in writing<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)<br>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment<br>- Experience using strong customer service, communication, and interpersonal skills<br>- Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment<br>- Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues<br>- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers<br>- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br>- Experience working in a fast-paced, rapidly changing operations environment<br>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English.<br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br>Key job responsibilities<br>• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.<br>• Offer detailed technical support with clear and professional communication<br>• Collaborate with other customer support teams to resolve complex issues<br>• Document steps and resolutions in a clear, easy-to-follow format<br>• Identify trends in customer issues and propose improvements to support processes<br>• Help create knowledge base articles and team documentation<br>• Stay current on new Amazon Leo products and features<br>A day in the life<br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br>About the team<br>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. <br>- High school diploma, or equivalent<br>- Experience using strong customer service, communication, and interpersonal skills<br>- Experience communicating technical details verbally and in writing<br>- Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays<br>- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)<br>- Speak, write, and read fluently in German<br>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment<br>- Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment<br>- Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues<br>- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers<br>- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br>- Experience working in a fast-paced, rapidly changing operations environment<br>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

Company Description Amjaad Technology is a leading corporation in IoT and utility management, delivering smart metering solutions for electricity, water, BTU, and gas. Through its innovative io Meter System, the company enables utility service providers, real estate developers, and smart cities to drive digital transformation, optimize energy management, and support sustainability goals. Amjaad Technology has extensive expertise in platforms for community and facilities management in smart cities, enhancing efficiency and resource utilization while streamlining operations. With over 300 projects completed across Egypt, Saudi Arabia, and the UAE, its solutions have positively impacted more than 200,000 people by improving operational efficiency and supporting the creation of sustainable communities.<br>Role Description The Technical Support Team Lead is a full-time, on-site role based in Qesm El Maadi. This role is responsible for leading a technical support team that assists customers with the configuration, troubleshooting, and operation of Amjaad’s IoT and smart metering solutions. The Team Lead will oversee daily support activities, including ticket management, prioritization of issues, escalation handling, and quality assurance of responses. They will coach and mentor team members, provide regular performance feedback, and ensure adherence to service-level agreements and customer satisfaction targets. The role also involves collaborating with product, engineering, and operations teams to communicate recurring issues, contribute to support documentation, and recommend improvements to tools and processes.<br>Qualifications<br> <br>Strong technical support skills, including troubleshooting, incident management, and familiarity with IoT or utility management systems. Customer support and customer service skills focused on resolving issues efficiently and maintaining high customer satisfaction. Clear and professional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders. Proven experience leading or supervising support teams, including coaching, workload planning, and performance monitoring. Ability to work on-site in Qesm El Maadi and coordinate with cross-functional teams in fast-paced environments. Experience with ticketing systems, CRM platforms, and basic data reporting or analysis is an advantage. Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field, or equivalent practical experience. Background in utilities, smart cities, or energy management solutions is a plus.

Role Description   The Oil & Gas Sales Engineer is a full-time, on-site role based in Cairo, Egypt. This role is responsible for identifying and engaging oil and gas clients, promoting steel products (ERW Line Pipes) for petroleum-related applications, and developing tailored technical and commercial proposals. The Sales Engineer will manage the sales cycle from lead generation to closing, conduct site and client visits, and provide technical guidance on product selection and specifications. Daily activities include coordinating with engineering and production teams, preparing quotations and contracts, monitoring market trends and competitors, and maintaining long-term client relationships. The role also involves achieving sales targets, participating in industry events, and providing regular reports and forecasts to management.   Qualifications:   Bachelor's degree in Engineering (Mechanical, Petroleum, Industrial, or related discipline) or Business Administration.  3–5 years of proven sales experience in the Oil & Gas industry. Previous experience in the sales of Line Pipe / OCTG is a plus. Previous Oil & Gas field operations experience is a plus. Demonstrated track record of achieving sales targets and developing new business opportunities. Conduct continuous market scanning across upstream, midstream, and downstream Oil & Gas sectors to identify new projects, generate leads, and expand the assigned customer portfolio. Strong understanding of the Oil & Gas supply chain, including Operators, EPC contractors, and service companies. Register our company in all assigned portfolios of Oil & Gas Operators, making sure that we are invited to all RFQs, Tenders & sales occasions. Identify customers’ needs, discuss customers’ requirements, and advise on the capabilities and limitations of the products, solutions, and services being offered. Following up on the operations plan for the assigned portfolio to get early information from the clients, to be ready with immediate participation. Give presentations; demonstrate products and solutions, and provide all the technical and commercial material needed for the customer. Report to the Sales Manager with sales visits & plan according to the assigned portfolio.   Skills:   Strong communication, negotiation, and presentation skills, with the ability to explain technical concepts clearly. Ability to understand technical products and recommend suitable solutions. Good command of English. Proficiency in MS Office and CRM tools; fluency in English and Arabic is highly beneficial. Ability to work on-site, travel to client locations as needed, and collaborate effectively with cross-functional teams. Demonstrated ability to meet sales targets and build sustainable client relationships.  <p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 3</li><li>نظام الورديات: صباحية فقط</li><li>رخصة القيادة: خاصة</li><li>المزايا: تأمين اجتماعي</li></ul>

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers. As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences. The Customer Service Manager (CSM) is accountable for the quality of solutions and services delivered to an assigned customer portfolio and for driving customer satisfaction and service performance.<br>Summary: Acting as the primary operational point of contact and escalation point for customers, the CSM manages day-to-day service quality, leads service reviews, drives continuous improvement, and works closely with the account team to support the growth of the customer relationship.<br>Key Responsibilities Customer Relationship & Escalation Management Act as the customers’ primary point of contact for all service-related topics and as a key escalation point. Build and maintain a trusted relationship with customer stakeholders (IT, operations, procurement, management). Handle non-commercial customer queries and complex customer service issues, ensuring professional and timely responses. Ensure customer complaints (including those related to invoicing) are managed, tracked, and resolved in a timely manner, with clear communication throughout. Proactively identify customer needs and opportunities to enhance service and strengthen the relationship. Service Quality, Performance & Profitability Hold accountability for the quality of solutions and services provided to the customer. Maintain awareness of overall service management profitability for assigned customers and support actions that protect or improve it. Monitor service performance, SLAs, and KPIs, and initiate corrective actions where needed. Prepare and conduct periodic customer service reviews (monthly/quarterly), including service performance, incidents, improvements, and upcoming changes. Continuous Improvement & Service Improvement Plans Create, manage, and track Service Improvement Plans (SIPs), triggered by:Quality Connect surveys (covering all functional areas) Customer complaints (including billing-related issues) Proactive actions identified by the CSM (recurring issues, trends, or risks) Ensure follow-up and closure of improvement actions with internal teams and customers. Provide capacity analysis, forecasts, and recommendations to anticipate and prevent service issues. Incident, Problem & Change Management Interface Proactively inform customers and end-users in advance of any anticipated service interruptions, maintenance, or changes. Review internal Root Cause Analysis (RCA) reports applicable to assigned customers and produce customer-facing RCAs, ensuring clarity and agreed actions. Handle change requests, including:Coordination and tracking of change implementation Change communication and reporting Follow-up on change-related billing aspects Support incident and problem management as the customer interface, ensuring consistent and transparent communication during major incidents. Documentation, Tools & Data Integrity Provide customers with up-to-date technical and operational documentation, including the Customer Operations Guide. Ensure all technical and service documentation is properly stored, published, and regularly updated. Maintain data integrity of customer information across all relevant systems and tools. Collaboration & Business Support Work closely with the account team to identify and support opportunities to sell or upsell client products and services, based on operational insights and customer needs. Coordinate with all involved internal entities (operations, engineering, delivery, billing, etc.) to secure the technical performance and reliability of client solutions. Represent the voice of the customer within client Business and contribute to internal governance and improvement initiatives for your customer portfolio. Education & Experience Degree level or equivalent, preferably in Business or Science (e.g., Telecommunications, IT, or related field).7+ years of experience in customer support / service management roles, preferably in the telecommunication or ICT industry. ITIL Foundation certification is a must. Experience in Customer Service and Project Management. Experience in leading or coordinating virtual teams. Technical Skills Good technical knowledge of Networks, IT Services, Mobility, Voice and/or integration solutions and technologies. Familiarity with ITIL processes (Incident, Problem, Change, Service Level Management). Ability to understand technical and performance data and translate it into clear, customer-friendly communication. Soft Skills Excellent communication, negotiation, presentation, and organization skills. Fully empowered and confident to coordinate all entities involved in the technical performance of our solutions. Able to work independently with initiative, ownership, and proactivity. Able to work well under pressure and handle escalations calmly, professionally, and competently. Strong customer orientation and a continuous improvement mindset. Fluent in spoken and written English; additional languages are an asset.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><span><span>Interpret domestic and international sanctions (UAE, US, UK, EU, UN etc.) and maintain sufficient awareness and knowledge of Sanctions that impact the bank and/or its branches or subsidiaries.&nbsp;</span></span></li><li><span><span>Conduct investigation of complex and high-risk Sanctions alerts as per the regulatory requirements and in accordance with&nbsp;</span></span><span><span>internal Compliance policies and procedures.</span></span></li><li><span><span>Ensure full adherence to Group Sanctions Policy, including but not limited to related Sanctions Guidance and operating procedures.</span></span></li><li><span><span>Support Compliance Manager in identifying Sanctions risk themes and trends and improve sanctions risk management capability.</span></span></li><li><span><span>Review and disposition of Sanctions screening alerts through effective investigation and adherence to policies, standards and procedures. Highlight concerns, trends and patterns to Compliance Manager.</span></span></li><li><span><span>Coordinate with the business units in relation to resolution of alerts and client information.</span></span></li><li><span><span>Handle Sanctions referrals as per the Bank’s policy, ensuring no breach of the applicable sanctions policies, standards and guidance.&nbsp;</span></span></li><li><span><span>Provide effective support and maintain metrics as per internal procedures; prepare monthly and adhoc management reports.</span></span></li><li><p><span><span>Identify and escalate areas requiring attention or strengthening and recommend changes and improvements in line with industry standards and applicable regulations.</span></span></p><br></li><li><span><span>Record keeping</span></span><ul><li><span><span>All records of the unit must be kept in a confidential and secure state&nbsp;</span></span></li><li><span><span>Adhere to record retention policy and the SOP guidelines</span></span></li></ul></li><li><span><span>Maintain effective working relationships with Business, Operations and other Compliance functions.</span></span></li><li><span><span>Assist in Compliance projects as and when required including effective deployment of s</span></span><span><span>ystem and procedural changes as required</span></span><span>.</span></li><li><span><span>Effective knowledge of the Bank’s Compliance, Sanctions, AML and KYC / CDD policies and procedures.</span></span></li><li><span><span>Adequate understanding of various sanction programmes, e.g., OFAC, UN, UK, EU, UAE Target Financial Sanctions etc.</span></span></li><li><span><span>Experience within the financial services industry.</span></span></li><li><span><span>Clear understanding of relevant business and operations processes that support sanctions screening.</span></span></li><li><span><span>Good understanding of core banking and Sanctions screening systems and their interaction / use.</span></span></li><li><span><span>3 + years banking experience including compliance experience.</span></span></li><li><span><span>Compliance risk professional with experience in one or more risk compliance roles including relevant Sanctions experience.</span></span></li><li><span><span>Knowledge of Sanctions regulations and guidances.</span></span></li><li><span><span>Lateral thinker with an ability to interpret and solve complex issues.</span></span></li><li><span><span>Excellent communicator with strong inter-personal and influencing skills.</span></span></li><li><span><span>Ability to adapt to change and provide inputs where necessary.</span></span></li><li><span><span>Effective team player with ability to work collaboratively.</span></span></li><li><span><span>Professional qualification (like ACAMS, CGSS) is desirable.</span></span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p><span>Sales &amp; Service </span></p><br><p><span>1. Manage &amp; upgrade portfolio of existing Plus Customers &amp; acquire NTB along with cross selling all exclusive products to be able to meet the annual approved plan</span></p><br><p><span> 2. Track Plus customers’ inflows and outflows on daily basis and contact customers to seek information on reasons for unexpected patterns to maintain better-control &amp; quality </span></p><br><p><span>3. Handle all Account opening &amp; it’s related operations process including system input &amp; data entry. </span></p><br><p><span>4. Maintain high level of customer service by effectively dealing with CIB Plus Customer’s queries and complaints and ensure effective closure of complaints within the set TAT&amp; SLA to while providing competitive customer service </span></p><br><p><span>5. Log on CRM all sales activities &amp; customer interactions. </span></p><br><p><span>6. Act on CRM leads generation by contacting and converting opportunities within predefined TAT and conversion/contact rate. </span></p><br><p><span>7. Execute sales plan that ensure performance efficiency vs. Target and exceed productivity benchmark.</span></p><br><p><span> 8. Introduce and promote alternative channels to customers to support achieving digital offloading strategy. </span></p><br><p><span>9. Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT&amp; SLA to reach customer satisfaction and loyalty while logging said complaints on CRM.</span></p><br><p><span>Communication </span></p><br><p><span>10. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers’ requests are processed timely and efficiently.</span></p><br><p><span>Product Support</span></p><br><p><span> 11. Work Closely with different stakeholders to address Plus customers needed service and products to ensure providing the best in class services and products. </span></p><br><p><span>12. Seek and continuously develop knowledge and information about competitor activity, pricing and tactics and communicate this within division to keep ahead in the market. </span></p><br><p><span>13. Ensure that the work area is maintained in good condition and that product materials are available and prominently displayed.</span></p><br><p><span>Policies, Processes and Procedures</span></p><br><p><span> 14. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</span></p><br><p><span>Day-to-day management </span></p><br><p><span>15. Follow the day-to-day operations related to own jobs in the Branch to ensure continuity of work.</span></p><br><p><span>Compliance </span></p><br><p><span>16. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.</span></p><br><br> <br> <span>Qualifications</span><br><span></span><p><span>Qualifications &amp; Experience</span></p><br><p><span> ▪ Bachelor’s degree of Commerce, Business Administration, Accounting, or its equivalent, MBA and CFA is a plus</span></p><br><p><span> ▪ Minimum 2 - 3 years of experience preferably with banking background </span></p><br><br> </div>

<p>Job Summary The Fleet Coordinator is responsible for monitoring and coordinating the daily operation and utilization of company vehicles. The role ensures proper vehicle usage, accurate tracking of fuel and mileage, timely identification of maintenance requirements, and compliance with company policies and operational standards. Key Responsibilities Monitor fuel consumption and maintain accurate fuel records. Monitor vehicles through the GPS tracking system and follow up on any unusual activity or route deviations. Track vehicle usage and ensure proper and efficient utilization. Monitor the general condition of vehicles and report any damages, maintenance requirements, or mechanical issues. Communicate with drivers regarding vehicle-related issues and daily operations. Maintain accurate records and reports related to mileage, fuel consumption, GPS tracking, and vehicle condition. Ensure vehicles are properly maintained and used in accordance with company policies. Follow up on scheduled maintenance and report any delays or pending requirements. Identify and escalate major vehicle, safety, or operational issues to management. Coordinate with relevant departments to resolve vehicle-related issues and minimize operational disruptions. Ensure all fleet-related documentation and records are accurate and up to date.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li>Deliver needed reports &amp; analysis for management &amp; operation team.</li><li>Assisting in preparing Monthly financial statements and its analysis</li><li>Assisting in Monthly closing procedure, including review of general ledgers entries, preparing accruals for revenues &amp; revenue shares, general accruals, Monthly amortization of prepaid expense , depreciation expense Monthly provisions and other closing journal, as necessary .</li><li>Full-cycle accounting ownership for at least one entity - AR, AP, bank reconciliation, month-end close and reporting .</li><li>Assisting in external audit process .</li><li>Preparing VAT , WHT , returns</li></ul><br><strong>Requirements</strong><br>Experience: 3-4 years, with at least 2 years in a multi-entity or group environment .<br>Bachelor of commerce - English section .<br>Experience working within a group structure .<br>Familiarity with intercompany transactions and IC invoice processing .<br>Strong reconciliation skills - able to work independently with minimal supervision on daily operations .<br>Background in digital platforms, fintech, e-commerce or technology companies - SMS resale or telecom is a plus .<br>UAE and Egypt accounting standards familiarity .<br>Comfortable working in a fast-growth, multi-entity environment .<br><strong>Nice to have:</strong><br>Microsoft Dynamics 365 experience .<br>familiar with AI tools .<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Deliver needed reports &amp; analysis for management &amp; operation team.<br> Assisting in preparing Monthly financial statements and its analysis Assisting in Monthly closing procedure, including review of general ledgers entries, preparing accruals for revenues &amp; revenue shares, general accruals, Monthly amortization of prepaid expense , depreciation expense Monthly provisions and other closing journal, as necessary .<br> Full-cycle accounting ownership for at least one entity — AR, AP, bank reconciliation, month-end close and reporting .<br> Assisting in external audit process .<br> Preparing VAT , WHT , returns Experience: 3–4 years, with at least 2 years in a multi-entity or group environment .<br> Bachelor of commerce – English section .<br> Experience working within a group structure .<br> Familiarity with intercompany transactions and IC invoice processing .<br> Strong reconciliation skills — able to work independently with minimal supervision on daily operations .<br> Background in digital platforms, fintech, e-commerce or technology companies — SMS resale or telecom is a plus .<br> UAE and Egypt accounting standards familiarity .<br> Comfortable working in a fast-growth, multi-entity environment .<br> Nice to have: Microsoft Dynamics 365 experience .<br> familiar with AI tools .<br></span> </div>

<p>Deliver needed reports &amp; analysis for management &amp; operation team. Assisting in preparing Monthly financial statements and its analysis Assisting in Monthly closing procedure, including review of general ledgers entries, preparing accruals for revenues &amp; revenue shares, general accruals, Monthly amortization of prepaid expense , depreciation expense Monthly provisions and other closing journal, as necessary . Full-cycle accounting ownership for at least one entity AR, AP, bank reconciliation, month-end close and reporting . Assisting in external audit process . Preparing VAT , WHT , returns</p><p><strong>Desired Candidate Profile</strong></p><p>Experience: 3 4 years, with at least 2 years in a multi-entity or group environment . Bachelor of commerce English section . Experience working within a group structure . Familiarity with intercompany transactions and IC invoice processing . Strong reconciliation skills able to work independently with minimal supervision on daily operations . Background in digital platforms, fintech, e-commerce or technology companies SMS resale or telecom is a plus . UAE and Egypt accounting standards familiarity . Comfortable working in a fast-growth, multi-entity environment . Nice to have: Microsoft Dynamics 365 experience . familiar with AI tools .</p>

<ul><li><p>Oversee and manage soil improvement works from inception to completion, ensuring alignment with project specifications and deadlines.</p></li><li><p>Report to the operation manager</p></li><li><p>Supervise site operations and all related civil engineering tasks.</p></li><li><p>Complies with safety regulations, engineering standards, and project requirements.</p></li><li><p>Collaborate with project team and coordinate with project manager / supervision Engineer.</p></li><li><p>Prepare project documentation and site reports.</p></li><li><p>Conduct quality control checks and resolve any issues that arise during the project.</p></li><li><p>Assist with budgeting, cost control, and resource management for projects.</p></li><li><p>Coordinate with &nbsp;technical office to ensure integrated project delivery.</p></li><li><p>supervise and coordinate subcontractors&nbsp;</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in civil engineering.</p></li><li><p>4 to 8 years relevant experience in foundation construction/engineering.</p></li><li><p>Familiarity with local regulations, standards, and safety practices in construction.</p></li><li><p>Excellent project management and problem-solving skills.</p></li><li><p>Ability to read and interpret technical drawings, blueprints, and geotechnical reports.</p></li><li><p>must have sufficient site experience in the construction of foundations.</p></li><li><p>Proficient user CAD, Excel, MS project &amp; word.</p></li><li><p>Good communication and problem-solving skills.</p></li><li><p>Fluency in English (written &amp; spoken)</p></li></ul><p></p>

<p>The Assistant Chief Engineer supports the Chief Engineer in managing the maintenance, repair, and overall operation of facilities, equipment, and engineering systems. The role ensures safety, efficiency, and compliance with regulations while minimizing downtime.</p><p>Responsibilities</p><ul><li>Assist in overseeing daily engineering operations and maintenance activities</li><li>Ensure all mechanical, electrical, and plumbing (MEP) systems function properly</li><li>Monitor equipment performance and troubleshoot issues</li><li>Implement preventive and corrective maintenance programs</li><li>Supervise technicians, contractors, and maintenance staff</li><li>Assign tasks and monitor work quality and productivity</li><li>Provide technical guidance and on-the-job training</li><li>Ensure compliance with safety regulations and standards</li><li>Conduct routine safety inspections and risk assessments</li><li>Maintain proper documentation for audits and inspections</li><li>Maintain maintenance logs, reports, and technical records</li><li>Report major issues and updates to the Chief Engineer</li><li>Prepare daily/weekly/monthly reports</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Mechanical, Electrical, or related Engineering field</li><li>3 7 years of experience in maintenance/engineering roles</li><li>Strong knowledge of HVAC, electrical, plumbing, and building systems</li><li>Technical troubleshooting</li><li>Leadership and supervision</li><li>Time management</li><li>Communication skills</li><li>Attention to detail</li></ul>

<ul><li><p>Attend handover meetings of all newly developed public areas to ensure compliance with designs and contract specifications</p></li><li><p>Coordinate scheduling of all routine maintenance works and ensure that all works and requisitions of materials are completed in a timely manner and support agreed on schedules</p></li><li><p>Supervise the maintenance scheduling of all different electrical works related to the public area</p></li><li><p>Supervise in coordination with the contractor staff training and orientation for the different systems</p></li><li><p>Develop (in coordination with Facility Management Company) the minimum required inventory list (of all necessary spare parts) to ensure smooth operation</p></li><li><p>Communicate with contractor in case of breakdowns in electrical operations</p></li><li><p>Produce periodic reports on status of all scheduled and unscheduled maintenance and repair works</p></li><li><p>Liaise and coordinate with other departments as needed.</p></li><li><p>Responsible for the implementation of the various types of maintenance for all electrical Work</p></li><li><p>Interprets company policies to workers and enforces safety regulations (Regarding ISO regulations).</p></li><li><p>Establishes and adjusts work procedures to meet maintenance schedules.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor Degree in Electrical Engineering</p></li><li><p>2 to 3 years of Experience in electrical infra structure &amp; &nbsp;construction is a must</p></li></ul><p></p>

<div> <div> <div> <div> <div> <div> <div> <p> <b>Job Summary</b> </p> </div> </div> </div> </div> </div> </div> </div>The Production Supervisor is responsible for overseeing day-to-day production operations and ensuring manufacturing activities are executed safely, efficiently, and in compliance with Quality, EHS, and regulatory requirements. This role leads to shift operations, coordinates workflow and resources, and ensures achievement of production targets within planned timelines while maintaining product quality and operational excellence.<p> </p> <p> </p> <div> <p> <b>Production Supervisor </b> </p> <p>Location: 6th of October City, Cairo, Egypt</p> <p> </p> <p>At IFF, an industry leader in food, beverage, health, biosciences, scent and pharmaceutical solutions, we apply science and creativity to create what is essential for life. We are looking for an experienced and results-driven <b>Production Supervisor</b> to join our Operations team in Cairo and help drive safe, efficient, and high-quality manufacturing performance.</p> <p> </p> <p>You will join a dynamic, collaborative, supportive, and highly engaged team where continuous improvement, operational excellence, and employee development are at the heart of everything we do.</p> <p> </p> <p> <u>Where You'll Make a Difference?</u> </p> <p>As a Production Supervisor, you will provide operational leadership during assigned shifts, ensuring the achievement of production targets while maintaining the highest standards of safety, quality, and compliance.</p> <p>Safety, Health &amp; Environment (EHS)</p> <ul> <li> <p>Maintain a safe, clean, and compliant work environment by ensuring adherence to all EHS policies, procedures, and standards.</p> </li> <li> <p>Supervise and enforce safety requirements across all production areas.</p> </li> <li> <p>Promote a strong safety culture through coaching, monitoring, and corrective actions.</p> </li> <li> <p>Drive employee awareness and engagement in workplace safety initiatives.</p> </li> </ul> <p> </p> <p>Quality &amp; Compliance</p> <ul> <li> <p>Partner closely with the Quality team to ensure products meet all specifications and quality standards.</p> </li> <li> <p>Ensure compliance with GMP requirements, food safety standards, internal procedures, and regulatory requirements.</p> </li> <li> <p>Lead investigations related to production deviations and non-conformances.</p> </li> <li> <p>Support and implement Corrective and Preventive Actions (CAPA).</p> </li> <li> <p>Maintain accurate and complete production documentation and records.</p> </li> </ul> <p> </p> <p>Production Management</p> <ul> <li> <p>Lead, coach, and motivate production teams to achieve daily production objectives.</p> </li> <li> <p>Organize workforce activities and allocate resources efficiently to maximize productivity.</p> </li> <li> <p>Assign responsibilities according to employee competencies and operational needs.</p> </li> <li> <p>Monitor production processes and ensure adherence to approved procedures and production schedules.</p> </li> <li> <p>Coordinate shift activities to ensure uninterrupted manufacturing operations.</p> </li> </ul> <p> </p> <p>Equipment &amp; Resource Management</p> <ul> <li> <p>Ensure production equipment, devices, and tools are properly maintained and available for operation.</p> </li> <li> <p>Coordinate with Maintenance and other support functions to minimize downtime and improve equipment reliability.</p> </li> <li> <p>Support efficient utilization of materials, resources, and manpower.</p> </li> </ul> <p> </p> <p>Reporting &amp; Communication</p> <ul> <li> <p>Prepare and submit daily shift reports covering production performance, quality metrics, safety observations, downtime, and operational challenges.</p> </li> <li> <p>Communicate effectively with Warehouse, Quality, Maintenance, and other stakeholders.</p> </li> <li> <p>Escalate operational risks, resource constraints, and performance concerns to the Production Manager when required.</p> </li> </ul> <p> </p> <p>Continuous Improvement</p> <ul> <li> <p>Identify opportunities to improve safety, quality, efficiency, productivity, and cost performance.</p> </li> <li> <p>Lead and support continuous improvement initiatives across production operations.</p> </li> <li> <p>Encourage employee participation and engagement in improvement activities.</p> </li> <li> <p>Contribute to operational excellence and manufacturing best practices.</p> </li> </ul> <p> </p> <p> <u>What Makes You the Right Fit?</u> </p> <ul> <li> <p>Bachelor's degree in Manufacturing Engineering, Food Science, Science, or a related discipline.</p> </li> <li> <p>3 to 5 years of experience in a similar manufacturing leadership position.</p> </li> <li> <p>Previous experience supervising production teams in a manufacturing environment.</p> </li> <li> <p>Strong knowledge of GMP, quality systems, food safety requirements, and production operations.</p> </li> <li> <p>Working knowledge of SAP systems.</p> </li> <li> <p>Very good proficiency in Microsoft Office applications.</p> </li> <li> <p>Very good command of English, both written and verbal.</p> </li> </ul> <p> </p> <p> <u>How Would You Stand Out?</u> </p> <ul> <li> <p>Experience within the Food, Beverage, Ingredients, Pharmaceutical, or related industries.</p> </li> <li> <p>Proven success in leading continuous improvement and operational excellence initiatives.</p> </li> <li> <p>Strong knowledge of CAPA processes and root cause analysis methodologies.</p> </li> <li> <p>Ability to build high-performing teams and develop employees.</p> </li> <li> <p>Demonstrated ability to manage multiple priorities in a fast-paced manufacturing environment.</p> </li> </ul> <p> </p> <p><br></p></div>

<p><strong>Job Purpose</strong><br>To lead and manage all service center operations at the branch, ensuring superior vehicle servicing for the premium brands while also overseeing service operations. The Service Center Manager is accountable for operational excellence, multi-brand service delivery, customer satisfaction, team leadership, and branch profitability.</p><p><strong>1. Overall Branch Service Operations</strong></p><ul><li><p>Manage the day-to-day operations of the service center, including workshop workflow, scheduling, and resource allocation</p></li><li><p>Ensure smooth operation of all service bays, equipment, and tooling across both dealer and sub-dealer brand lines</p></li><li><p>Set and achieve branch targets for revenue, productivity, and customer satisfaction</p></li><li><p>Oversee parts, inventory, and workshop resource management to support service demand</p></li></ul><p><strong>2. Brand Management</strong></p><ul><li><p>Administer service operations for all brands, ensuring full adherence to standards, procedures, and warranty policies</p></li><li><p>Manage service activities, ensuring compliance with each brand's specific requirements, service schedules, and technical specifications</p></li><li><p>Maintain knowledge of each brand's products, recalls, technical bulletins, and service programs</p></li><li><p>Ensure proper training and certification of staff for each serviced brand</p></li><li><p>Coordinate with respective brands on technical support, warranty claims, and audits</p></li></ul><p><strong>3. Technical &amp; Quality Assurance</strong></p><ul><li><p>Ensure high-quality repair and diagnostic standards across all serviced brands</p></li><li><p>Implement and monitor quality control processes and post-service inspections</p></li><li><p>Oversee specialized tooling, equipment calibration, and workshop safety compliance</p></li><li><p>Handle complex technical escalations and coordinate with brand technical teams when required</p></li><li><p>Ensure adherence to health, safety, and environmental regulations</p></li></ul><p><strong>4. Team Leadership &amp; Development</strong></p><ul><li><p>Lead, train, and supervise service advisors, workshop engineers, technicians, and support staff</p></li><li><p>Manage workforce scheduling, allocation, and multi-brand skill deployment</p></li><li><p>Identify training needs and coordinate technical and soft-skill development</p></li><li><p>Conduct performance reviews, set KPIs, and drive team accountability</p></li><li><p>Foster a professional, customer-focused team culture</p></li></ul><p><strong>5. Customer Satisfaction &amp; Relationship Management</strong></p><ul><li><p>Monitor CSI (Customer Satisfaction Index), NPS and implement improvement initiatives</p></li><li><p>Resolve escalated complaints and ensure timely, professional problem resolution</p></li><li><p>Ensure transparent communication with customers regarding service timelines and costs</p></li><li><p>Maintain strong relationships with loyal customers, fleet clients, and corporate accounts</p></li></ul><p><strong>6. Financial &amp; Budget Management</strong></p><ul><li><p>Prepare and manage the service center's annual budget and operational expenses</p></li><li><p>Monitor profitability, cost control, and parts/labor margin performance</p></li><li><p>Analyze financial reports, identify variances, and implement corrective actions</p></li><li><p>Approve expenditures and ensure cost-efficient operations</p></li></ul><p><strong>7. Coordination &amp; Reporting</strong></p><ul><li><p>Collaborate with reception, workshop, parts team, finance team, and administrative departments within the branch</p></li><li><p>Maintain close coordination with head office and higher management</p></li><li><p>Prepare and present operational, financial, and performance reports</p></li><li><p>Ensure warranty claim accuracy and timely reimbursement from manufacturers</p></li></ul><p><strong>8. Brand Compliance &amp; Audits</strong></p><ul><li><p>Prepare for and support manufacturer/brand audits and compliance reviews</p></li><li><p>Ensure the facility, equipment, and staffing meet each brand's requirements</p></li><li><p>Maintain accurate brand-specific documentation and service records</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Skills &amp; Qualifications</strong></p><ul><li><p>Bachelor's degree in Engineering (Mechanical, Automotive, or related) — <strong>mandatory</strong></p></li><li><p>10–12 years of experience in automotive service management, with exposure to multiple brands</p></li><li><p>Strong technical knowledge of vehicle systems, diagnostics, and repair processes across premium manufacturers</p></li><li><p>In-depth understanding of dealer and sub-dealer service standards and warranty policies</p></li><li><p>Proven leadership, team management, and people-development skills</p></li><li><p>Strong customer relationship management and conflict-resolution abilities</p></li><li><p>Financial acumen for budgeting, costing, and profitability management</p></li><li><p>Excellent organizational, planning, and decision-making skills</p></li><li><p>Familiarity with service management software, CRM, and workshop systems</p></li><li><p>Ability to coordinate with multiple manufacturer stakeholders effectively</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p>Job Purpose</p><br><p>Conduct customer field visits, customer’s buyers and suppliers to come up with comprehensive credit information report, including reputation key shareholders and the company and its products, the perception of how the market thinks the company is doing compared to the competition.</p><br><p>Description</p><br><p>Credit Investigation:</p><br><p>Prior to Credit Approval:</p><br><p>1. Conduct comprehensive desktop checks &amp; Market research on customers applying for credit facilities including Reputation of Key shareholders, company in the market, its products, and the perception of how the market thinks the company is doing compared to the competition.</p><br><p>2. Conduct Customer visits to check customer premises and business such as their inventories.</p><br><p>3. Perform Buyer and Supplier comprehensive desktop checking, and physical visits on first transaction with Buyer or Supplier above certain thresholds to ensure the assessment is their compliance the bank’s risk appetite and minimize losses..</p><br><p>4. Prepare related reports on desktop, market and site visits in order to create an accurate basis for the lending decisions.</p><br><p>Ongoing </p><br><p>5. Conduct periodical visits for existing borrowing customers to verify their payment ability </p><br><p>6. Conduct periodical visits for Each Buyer/Supplier based on certain criteria.</p><br><p>7. Field investigation of potentially fraudulent transactions referred by the Fraud team.</p><br><p>Policies, Processes and Procedures</p><br><p>8. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p><br><p>Day-to-day management</p><br><p>9. Follow the day-to-day operations related to own job to ensure continuity of work</p><br><p>Compliance</p><br><p>10. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks</p><br><br> <br> <span>Qualifications</span><br><span></span><p>Qualifications &amp; Experience</p><br><p>o Bachelor’s degree of commerce, Business Administration, accounting or equivalent.</p><br><p>o Minimum 3-5 years investigation in SME/Corp in CIB or another institution for Senior Officer</p><br><p>Skills</p><br><p>o Analytical skills.</p><br><p>o Good market contacts and network in other banks. financial institutions and geographies</p><br><p>o Inquisitive nature, maturity and good communication skills</p><br><p>o Process driven and disciplined</p><br><p>o Very good command of English.</p><br><p>o Good Computer skills.</p><br><br> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <strong>Invoice processing & payment management:</strong><br> <li>Oversee and process incoming invoices from vendors and suppliers for hotel-related goods and services.</li> <li>Ensure that all invoices are properly matched with purchase orders, receipts, and contracts before being processed for payment.</li> <li>Ensure that payments to vendors are made accurately, within the agreed terms, and on time to maintain good supplier relationships.</li> <strong>Vendor relations & dispute resolution:</strong><br> <li>Act as a point of contact for vendors regarding payment inquiries, discrepancies, and disputes.</li> <li>Investigate and resolve payment issues or discrepancies in a timely manner to ensure smooth vendor relationships.</li> <li>Maintain communication with internal departments (e.g., F&B, housekeeping, maintenance) to ensure that vendor services and goods are provided in a timely and cost-effective manner.</li> <strong>Account reconciliation & reporting:</strong><br> <li>Reconcile accounts payable records, ensuring that all transactions are accounted for accurately in the hotel’s financial system.</li> <li>Assist in month-end and year-end closing processes, ensuring that all outstanding invoices are paid, and records are up to date.</li> <li>Prepare accounts payable reports and assist in cash flow analysis to support financial planning and budgeting.</li> <strong>Financial compliance & record-keeping:</strong><br> <li>Ensure compliance with company policies, tax regulations, and legal requirements regarding payments and vendor contracts.</li> <li>Maintain accurate and organized records of all accounts payable transactions, including invoices, payment receipts, and contracts.</li> <li>Assist with audits and provide necessary documentation for financial reporting and compliance purposes.</li> <strong>Cost control & process improvement:</strong><br> <li>Assist in monitoring accounts payable expenses to ensure they align with the hotel’s budget and cost control goals.</li> <li>Identify opportunities to streamline accounts payable processes, improve payment efficiency, and reduce errors or delays.</li> <li>Work with the purchasing department to ensure the hotel is receiving the best value for goods and services through effective negotiation and relationship management.</li> <strong>Team leadership & training:</strong><br> <li>Ensure proper delegation of tasks within the accounts payable team to maintain smooth operations.</li> <li>Promote a positive, team-oriented environment by encouraging cooperation and efficiency in the accounts payable process.</li> <strong>Sustainability & vendor selection:</strong><br> <li>Collaborate with the sustainability team to identify opportunities for responsible sourcing and ethical vendor partnerships.</li> <li>Ensure that the hotel is meeting its sustainability goals by working with vendors who adhere to eco-friendly practices and support the hotel’s commitment to sustainability.</li> <strong>Additional responsibilities:</strong><br> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> <h4>People & culture</h4> <strong>Employee relations:</strong><br> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> <strong>Recruitment:</strong><br> <li>Hire new Heartists in conjunction with the People & Culture leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> <strong>Employee engagement and communications:</strong><br> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES champions for the hotel and departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> <strong>Learning & talent development & performance management:</strong><br> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> <h4>Finance</h4> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents and meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <h4>Abilities / key competencies / skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <strong>Leading myself:</strong><br> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> <strong>Leading others:</strong><br> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> <strong>Leading the business:</strong><br> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> <h4>Experience / certificates / education</h4> <li>Experience: At least 3 years of experience in accounts payable, preferably in the hospitality industry.</li> <li>Education: A degree in Accounting, Finance, Business Administration, or a related field.</li> <li>Skills & attributes: <ul> <li>Proficiency with accounting software or ERP systems (e.g., SAP, Oracle, QuickBooks).</li> <li>Strong knowledge of Microsoft Excel for financial reporting and data analysis.</li> <li>High attention to detail to ensure accuracy in processing invoices and managing accounts.</li> <li>Excellent verbal and written communication skills for dealing with vendors and internal teams.</li> <li>Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.</li> <li>Ability to resolve payment issues and discrepancies effectively, ensuring minimal disruption to operations.</li> </ul> </li> <h4>Additional information</h4> <strong>Your team and working environment:</strong><br> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <strong>Our commitment to diversity & inclusion:</strong><br> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>