Operation Manager Jobs in Egypt

About The Job<br>We are hiring an experienced Maintenance Manager to ensure system uptime, reliability, and efficient maintenance operations in mission-critical environments.<br>Key Responsibilities Manage preventive & corrective maintenance Ensure system availability and performance Lead maintenance team and daily operations Monitor SLA/KPI compliance Handle technical issues and root cause analysis Manage vendors, contracts, and assets Improve processes and reduce downtime<br>Role Scope On-site / customer premises Location: Sheikh Zayed Lead maintenance operations and teams Ensure continuous service delivery Coordinate with stakeholders<br>Required Qualifications Engineering degree8–10+ years experience in maintenance5+ years in a managerial role Experience in industrial/production environments Strong SLA/KPI and leadership skills<br>Apply by sending your CV to: hr@luminsystems.net

Operations Manager – BPO Operations (VXI Egypt) Location: Cairo, Egypt Industry: BPO / Contact Center Position Summary The Operations Manager is responsible for leading and managing day-to-day operations within a fast-paced BPO environment, ensuring the achievement of operational KPIs, client satisfaction, and business objectives. The role focuses on driving performance, operational efficiency, employee engagement, and continuous improvement across multiple teams and functions. Key Responsibilities Lead and manage Team Leaders and support functions to ensure achievement of operational targets and service delivery standards Drive performance across key KPIs including Customer Satisfaction (CSAT / NPS), Quality, Productivity, AHT, Adherence, and Revenue targets Monitor operational performance and implement corrective action plans to address gaps and improve results Conduct regular business reviews and performance discussions with Team Leaders and stakeholders Ensure effective people management including coaching, development, performance management, and succession planning Manage attendance, shrinkage, staffing utilization, and operational efficiency Handle client escalations and ensure timely resolution of operational issues Collaborate with Workforce Management, Training, Quality, HR, and other support functions to achieve operational goals Analyze operational data and generate reports to support strategic decision-making Ensure compliance with company policies, procedures, and client requirements Drive employee engagement initiatives and foster a positive work environment Support process improvement initiatives to enhance customer experience and operational performance Key Performance Indicators (KPIs) Customer Satisfaction (CSAT / NPS) Quality Assurance (QA) Scores Service Level & Productivity Average Handling Time (AHT) Adherence & Attendance Revenue / Sales Targets (If Applicable) Attrition & Employee Engagement Requirements Minimum 4–6 years of experience in BPO / Contact Center Operations Minimum 1–2 years of experience in a leadership role (Operations Manager / Senior Team Leader) Strong understanding of contact center operations and KPI management Proven experience in people management, coaching, and performance improvement Excellent communication, stakeholder management, and problem-solving skills Strong analytical and reporting skills Ability to work under pressure in a fast-paced environment Preferred Qualifications Experience managing US or international accounts Exposure to Telecom, E-Commerce, or Customer Service accounts Knowledge of reporting tools and operational dashboards Lean / Six Sigma knowledge is a plus Work Environment Fast-paced, target-driven BPO / Contact Center environment Rotational shifts may be required based on business needs Core Competencies Leadership & People Management Operational Excellence KPI & Performance Management Client & Stakeholder Management Problem Solving & Decision Making Coaching & Team Development Data Analysis & Reporting

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for a Distribution Operations Manager for one of our partners, a leading Digital Bank!<br> THE ROLE You run the network that puts the bank within physical reach.<br> Every Point deployed, every vendor keeping it running, every incident that takes one offline comes through the operation you lead, and how well you manage it decides whether the network is there when customers need it.<br> In a bank built digital first, the Points are where it still shows up in person, and you're the one who keeps that promise.<br> WHAT YOU’LL DO Manage and hold Point vendors accountable to contracted SLAs Oversee Point deployment, installation, and decommissioning strategy across locations Own Point network performance reporting and flag issues to the Banking Operations Director Manage Point related incident escalations and ensure timely resolution Ensure Points operate in compliance with regulatory and internal standards Maintain oversight of documentation on Point locations, contracts, and vendor performance Coordinate with Technology, Infrastructure, Compliance &amp; Risk teams on network issues Manage and develop the L1 Operations Analyst WHAT WE’RE LOOKING FOR 4 to 7 years in vendor management, field operations, or kiosk/ATM/self-service network management Experience managing third-party service providers and holding vendors to SLAs Strong operational coordination skills across multiple locations or sites Familiarity with kiosk, ATM, or self-service terminal operations preferred Experience in financial services or regulated environments preferred YOU’LL THRIVE HERE IF YOU You'd rather fix a vendor's recurring failure than log another ticket about it You treat network uptime as a promise to the customer, not a KPI on a dashboard You can coordinate across locations and teams without losing sight of the details You want to build the network that makes a digital bank feel physically real</span> </div>

Job Summary:The Branch Manager is responsible for overseeing all branch operations, ensuring the achievement of business objectives, maintaining high levels of customer satisfaction, and leading the branch team to deliver exceptional performance. The role involves managing sales, operations, financial performance, staff development, and compliance with company policies and procedures. Key Responsibilities:Manage and supervise the daily operations of the branch to ensure efficiency and productivity. Develop and implement strategies to achieve branch sales targets and business goals. Monitor branch performance, analyze key metrics, and prepare regular reports for senior management. Lead, motivate, and coach employees to maximize performance and professional development. Ensure excellent customer service standards and effectively resolve customer concerns and complaints. Manage branch budgets, expenses, and profitability while maintaining cost control measures. Ensure compliance with company policies, operational procedures, and regulatory requirements. Oversee recruitment, onboarding, training, and performance evaluation of branch staff. Build and maintain strong relationships with customers, suppliers, and key stakeholders. Identify business opportunities and implement initiatives to increase market share and revenue. Maintain a safe, secure, and professional working environment. Qualifications & Requirements:Bachelor's degree in Business Administration, Management, Finance, or a related field. Proven experience in branch management, operations management, or a similar leadership role. Strong leadership, communication, and interpersonal skills. Excellent problem-solving and decision-making abilities. Strong financial and analytical skills. Proficiency in Microsoft Office and business management software. Ability to work under pressure and manage multiple priorities effectively. Key Competencies:Leadership & Team Management Strategic Planning Business Development Customer Relationship Management Financial Management Operational Excellence Performance Management Communication & Negotiation Skills Reporting To:Regional Manager / Area Manager Employment Type:Full-Time

About the Role Talents Hub is recruiting a Hospitality Manager with strong Food & Beverage experience for a full-time opportunity in Cairo. The role is suited to hospitality professionals who can oversee day-to-day guest service and F&B operations, coordinate teams, maintain service standards, and support a smooth and efficient customer experience.<br>Key Responsibilities Oversee daily hospitality and food & beverage operations and ensure consistent service delivery. Lead, coordinate, and support front-of-house and F&B teams across shifts. Monitor guest service, team performance, presentation, hygiene, and operational standards. Coordinate staffing, shift handovers, service readiness, and day-to-day operational priorities. Handle guest feedback and service issues professionally and ensure timely resolution. Work closely with kitchen, service, housekeeping, stores, and support teams to maintain smooth operations. Support stock control, ordering, receiving, and basic cost awareness within the F&B operation. Ensure compliance with relevant SOPs, food safety, hygiene, and workplace procedures. Train and coach team members and help maintain a professional, customer-focused work environment. Prepare basic operational reports and escalate issues or improvement opportunities to management.<br>Candidate Profile Previous experience in hospitality operations with strong exposure to food & beverage service. Experience in hotels, restaurants, lounges, clubs, catering, aviation hospitality, or other high-volume guest-service environments is welcome. Candidates from supervisory, assistant manager, duty manager, restaurant manager, F&B supervisor, or similar operational backgrounds are encouraged to apply. Strong people-management, communication, customer-service, and problem-solving skills. Good understanding of service standards, hygiene, grooming, guest handling, and operational procedures. Comfortable working in a busy, shift-based environment and coordinating across multiple teams. Ability to work full-time in Cairo, including shifts, weekends, and public holidays when required.<br>Why Apply This opportunity offers experienced hospitality professionals the chance to take on a broad operational role combining team leadership, guest service, and F&B management. Applicants with transferable hospitality experience are encouraged to apply even if their current title is different. Application Instructions Apply directly through the Linked In job posting. Please ensure your CV clearly highlights your hospitality and F&B experience. Include your current location, notice period, and expected gross monthly salary in EGP where requested.

About Best for Eve: Best for Eve is a growing organization based in Cairo, Egypt, focused on delivering high-quality products and services that support everyday needs. We value innovation, reliability, and a strong customer-centric approach. We offer a supportive, inclusive, and respectful environment where team members are encouraged to contribute ideas, collaborate across functions, take ownership of their work, and continuously grow their careers.<br>Role Overview: We are looking for a highly motivated, full-time, on-site District Manager for the Cairo and Giza territories. In this role, you will be the driving force behind our sales and marketing activities. You will collaborate with cross-functional teams to enhance customer experience while leading and mentoring field teams to ensure the effective execution of our commercial and export strategies.<br>Key Responsibilities:Team Leadership: Manage, coach, and support field teams, ensuring daily operations run efficiently and promoting a culture of continuous improvement. Strategic Execution: Set and track sales targets, execute marketing campaigns, and align field efforts with established organizational workflows. Market Intelligence: Monitor market trends, competitor activity, and customer needs, translating insights into actionable, problem-solving plans. Stakeholder Engagement: Visit key accounts and build strong, respectful relationships with healthcare professionals, distributors, and internal partners. Administration & Reporting: Prepare accurate performance reports, coordinate with internal departments on pricing and supply, and ensure full compliance with company policies.<br>Qualifications:Experience: Proven experience in pharmaceutical sales and marketing at a district or area level. Leadership Skills: Strong people management skills with the capacity to work collaboratively with diverse teams and maintain a professional attitude. Strategic Ability: Demonstrated capability in territory planning, time-management, target setting, and performance monitoring. Education: Bachelor’s degree in Pharmacy, Science, Veterinary Medicine, or a related field (Advanced degrees or certifications are an advantage). Communication: Excellent negotiation and relationship-building skills, with professional fluency in English and Arabic (written and spoken). Technical Proficiency: Solid analytical skills, high attention to detail, and basic proficiency with digital tools, MS Office, and CRM/sales reporting platforms. Adaptability: Ability to manage multiple priorities under tight deadlines, work on-site in Cairo and Giza, and adapt to new responsibilities.

WE ARE HIRING | BRANCH MANAGER<br>Location: Sheikh Zayed, Giza<br>We are looking for an experienced and results-driven Branch Manager to join our team at a premium Eastern & Turkish Sweets brand.<br>Requirements:<br>* 5–10 years of proven experience in Branch Management within sweets, bakery, pastry, café, restaurant, or F&B businesses.* Strong experience managing Eastern & Turkish sweets operations.* Proven track record of successfully managing and developing branches.* Candidates must have previously worked in reputable brands and demonstrated measurable success in their roles.* Strong leadership, team management, and operational skills.* Excellent customer service and sales-oriented mindset.* Ability to manage daily operations, staff performance, inventory, quality, and sales targets.* Strong problem-solving and decision-making abilities.<br>Key Responsibilities:<br>* Manage the complete day-to-day operation of the branch.* Lead, motivate, and develop the branch team.* Achieve sales, profitability, and customer satisfaction targets.* Maintain high standards of product quality and service.* Control costs, inventory, and operational efficiency.* Ensure compliance with company policies and standards.* Drive branch growth and continuously improve performance.<br>Location: Sheikh Zayed, Giza Position: Branch Manager Experience: 5–10 Years<br>If you are a successful Branch Manager with a strong background in Eastern & Turkish Sweets and are ready for your next career opportunity, we would love to hear from you.<br>Apply Now & Join Our Growing Team

Company Description MSquare is a growing organization that focuses on delivering efficient, high-quality services and solutions to its clients. The company values operational excellence, continuous improvement, and collaborative teamwork. Employees at MSquare are encouraged to take ownership of their work, contribute ideas, and support cross-functional initiatives. The work environment is structured yet dynamic, offering opportunities to develop professionally and make a measurable impact on business performance. MSquare aims to build a culture based on integrity, accountability, and sustainable growth.<br>Role Description The Operations Manager at MSquare is a full-time, on-site role based in Cairo. This role is responsible for overseeing daily operations, ensuring processes run smoothly, efficiently, and in alignment with company goals. The Operations Manager will monitor key performance indicators, optimize workflows, manage resources, and coordinate with different departments to resolve operational issues. Responsibilities include implementing and refining standard operating procedures, supervising and supporting team members, and maintaining compliance with internal policies and external regulations. The role also involves preparing operational reports, identifying areas for improvement, and collaborating with leadership to support strategic initiatives and long-term planning.<br>Qualifications<br> Strong operations management skills, including process optimization, workflow design, and resource planning. Experience in performance monitoring and reporting, with the ability to analyze data and translate findings into actionable improvements. Proficient in team leadership and people management, including coaching, conflict resolution, and performance feedback. Solid organizational and time management skills to handle multiple priorities and meet deadlines in a fast-paced environment. Ability to collaborate effectively across departments and communicate clearly with stakeholders at different levels. Familiarity with standard business software tools (e.g., spreadsheets, presentation software, project management systems). Bachelor’s degree in Business Administration, Operations Management, or a related field; advanced qualifications are an advantage. Prior experience in an operations or supervisory role, preferably in a similar industry or environment. Strong problem-solving and decision-making abilities, with attention to detail and a focus on quality and compliance. Fluency in English, with strong written and verbal communication skills; proficiency in Arabic is beneficial for local coordination.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>SAP SuccessFactors ECP Associate Manager</b></p><br><br><p><b>About Accenture</b></p><br><br><p>Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovative-led company with approximately 784,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy &amp; Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at&nbsp;<b>www.accenture.com</b>.</p><br><br><br><p><b>Overview</b></p><br><br><p>In this position, you will oversee the delivery of payroll solutions, ensuring they align with business needs and drive end-to-end optimization of payroll operations. Acting as a subject matter expert, you will work closely with cross-functional stakeholders, guide and develop team members, and play a key role in decisions affecting both project-level and wider organizational outcomes. The role demands deep expertise in SAP SuccessFactors ECP Payroll, strong capabilities in process design and implementation, and proven leadership and analytical skills.</p><br><br><p><b>Key Responsibilities</b></p><br><br><ul><li><p>Lead and manage SAP SuccessFactors ECP Payroll implementations to ensure business requirements are met.</p><br><br></li><li><p>Analyze existing payroll processes to identify gaps, risks, and improvement opportunities.</p><br><br></li><li><p>Design or enhance organizational structures to improve payroll effectiveness and efficiency.</p><br><br></li><li><p>Establish and implement payroll best practices to support compliance, accuracy, and operational excellence.</p><br><br></li><li><p>Ensure payroll solutions are aligned with business goals and integrated smoothly with existing systems.</p><br><br></li><li><p>Facilitate stakeholder workshops to capture requirements and drive alignment.</p><br><br></li><li><p>Partner with cross-functional teams to support sound decision-making and issue resolution.</p><br><br></li><li><p>Develop and deliver clear project status updates to stakeholders, maintaining transparency and engagement.</p><br><br></li><li><p>Coach and mentor team members to strengthen payroll, implementation, and process expertise.</p><br><br></li><li><p>Address complex challenges impacting multiple teams and business areas with effective solutions.</p><br><br></li><li><p>Promote a collaborative, high-performance team culture.</p><br><br></li><li><p>Create and maintain comprehensive project documentation, including timelines, milestones, and deliverables.</p><br><br></li><li><p>Track and monitor project outcomes to ensure on-time and successful delivery.</p><br><br></li><li><p>Manage resources efficiently to achieve project objectives and key milestones.</p><br><br></li></ul><br> </div>

???? We’re Hiring – Clinic Branch Manager (Beni Suef, Egypt)<br>Our client at OUTSOURCY is looking for an experienced Clinic Branch Manager to oversee the day-to-day operations of a growing medical clinic.<br>???? Full-time | Permanent???? One day off weekly???? Benefits: Social Insurance, Medical Insurance, Commissions & Profit Share<br>???? Location: Beni Suef – Abdel Salam Aref<br>Requirements:<br>* Bachelor’s degree (Business Administration or a related field is preferred).* Minimum 5 years of management experience.* Strong leadership and team management skills.* Experience in developing administrative systems and operational processes.* Previous experience in clinics, medical centers, or the healthcare sector.<br>Key Responsibilities:<br>* Manage the clinic’s daily operations and oversee all departments.* Lead and supervise the team to achieve operational goals.* Develop and improve administrative systems and workflows.* Monitor sales and marketing performance.* Support the clinic’s growth and future expansion plans.<br>To Apply:???? Please send your CV to:Nourhan.yasser@out-sourcy.com<br>Or Whats App: 01140001682<br>Please mention “Clinic Branch Manager” in the email subject or Whats App message.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for a Production Manager for one of our partners, a global leader in Information Technology Services &amp; Consulting !<br> Job Summary: The Production Manager is the prime contact between the Customers and Partners and the Revenue Generation teams to facilitate the proper execution for all jobs and projects both on-site and Off Site (Partner) projects.<br> The Production Manager owns the prioritization of production, include production, planning, coordinating, and controlling all the steps in the production process to make sure the client deliverables are supplied on time and within the budget.<br> Responsibilities: Strive to increase productivity via efficiency to ensure profitability.<br> Lead regarding the prioritization of production, include planning, coordinating and controlling all the steps in the production process to make sure the client deliverables are supplied on time and within the budget.<br> Using Power Bi assisted with other methods to ensure regular reporting is supplied to clients, account managers (Sales) and Senior Management on all Jobs in production.<br> Working with the Operations Manager to ensure the proper SOPs are available to all staff members before starting a job, this is achieved by using Teams and Confluence as the primary delivery method.<br> Work with the global service and support departments; ORKA – Infrastructure and Production systems to Follow the Opportunity and Order/Job Build processes and using JIRA Work Management – (Service) Assist with the creation of the Global Business Policies for Production Work with Sales to provide customer service excellence via the effective ongoing management of all Jobs in production both on site and off site (via a partner) Own and / or support the various JIRA Work Management boards that track all business activities for both Jobs and Projects Work with the global SALES OPERATIONS MANAGERS, service and support departments; ORKA – Infrastructure and Production systems to Follow the Opportunity and Order/Job Build processes and using JIRA Work Management – (Service) Provide general job progresses, including tracking of project timeline, risk matrix, budget tracking, … Manage contract variations using change control procedures Help with recruitment within your department and BU Suggest improvements to the ORKA systems via the Product Owner Education &amp; Professional Background: Bachelor’s degree in Media Production, Film, Audiovisual Technologies, Information Technology, Project Management, Operations Management, or a related field is preferred.<br> Relevant professional certifications in project management, production management, quality assurance, or audiovisual technologies are an advantage.<br> Previous experience in a broadcaster, digitization facility, archive, library, ICT preservation project, post-production environment, or media operations facility is highly preferred.<br> Experience Requirements: Proven experience in production coordination, project coordination, operations coordination, media operations, or audiovisual production management.<br> Experience managing client deliverables, production timelines, budgets, priorities, and operational workflows.<br> Experience coordinating both on-site and off-site production activities, including work delivered through external partners or vendors.<br> Previous exposure to customer-facing or partner-facing roles, particularly in relation to project execution, production updates, and service delivery.<br> Experience supporting or managing quality assurance processes within production, media, AV, digitization, or technical operations environments.<br> Experience working with multidisciplinary teams across operations, sales, service, support, infrastructure, production systems, and management functions.<br> Technical &amp; Systems Requirements: Working knowledge of audio, video, film, digitization, media production, or archival technologies.<br> Familiarity with AV and IT environments is strongly preferred.<br> Proficiency in Microsoft Excel and other production, project tracking, or reporting tools.<br> Experience using Power BI or similar reporting/dashboard tools to track production performance and communicate job status.<br> Experience using Microsoft Teams, Confluence, Jira Work Management, or similar collaboration and workflow management systems.<br> Ability to work with SOPs, job workflows, production documentation, change control procedures, and project status reporting tools.<br></span> </div>

We're Hiring | Refrigeration Manager Unifood, one of United Investment Group companies, is looking for an experienced Refrigeration Manager to join our team at our manufacturing facility in Sadat City. Key Responsibilities:Manage the operation and maintenance of industrial refrigeration systems. Develop and implement preventive and corrective maintenance plans. Ensure maximum system efficiency while minimizing downtime and energy consumption. Lead and develop the refrigeration maintenance team. Ensure compliance with safety, environmental, and food industry standards. Coordinate with Production, Engineering, and Quality teams to support smooth plant operations. Monitor system performance, troubleshoot technical issues, and drive continuous improvement initiatives. Manage maintenance budgets and spare parts inventory. Qualifications:Bachelor's degree in Mechanical Engineering or a related field.7–10 years of experience in industrial refrigeration systems, including at least 3 years in a managerial role. Strong knowledge of ammonia and Freon refrigeration systems. Excellent leadership, planning, and problem-solving skills. Previous experience in the FMCG or food manufacturing industry is highly preferred.???? Work Location: Sadat City, Egypt.???? To Apply: Send your CV to career@uig.com.eg and mention "Refrigeration Manager" in the email subject.#Hiring #Refrigeration Manager #Maintenance Manager #Engineering Jobs #Industrial Refrigeration #FMCG #Food Manufacturing #Manufacturing #Jobs InEgypt #Egypt Jobs #Careers #Unifood #United Investment Group

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>1</strong></span><span><span><strong>Job Title</strong></span></span><p><span>Assistant Manager</span></p><br><span><span>Department</span></span><p><span>Customer Care Unit, RBG</span></p><br><br><span><span>Direct Supervisor</span></span><p><span>Service Manager</span></p><br><span><span>Job Number</span></span><p><span><strong>J +</strong></span></p><br><br><span><strong>2</strong></span><span><strong>Job Purpose</strong></span><br><p><span>To lead and manage a high-performing complaints team by driving <strong>end-to-end customer outcomes, CSAT improvement, quality, productivity, and capability building</strong>, while ensuring compliance with regulatory and service standards.</span></p><br><br><span><strong>3</strong></span><span><span>Dimensions</span></span><br><p><span>Direct Reports</span></p><br><span>6 – 8 (Complaints handling agents)</span><br><p><span>Coverage</span></p><br><span>All internal &amp; external customers of Mashreq RBG, Operations and other groups</span><br><span><strong>4</strong></span><span><span>Key Result Areas</span></span><br><p><span><span><strong><u>Performance &amp; Productivity Ownership</u></strong></span></span></p><br><ul><li><span><span>Own team and individual productivity, capacity utilization, and complaint backlog control.</span></span></li><li><span><span>Proactively manage queues, aging, and work allocation to meet TAT and service targets.</span></span></li><li><span><span>Drive performance recovery actions where KPIs fall below target.</span></span></li><li><span><span>Own end-to-end customer outcomes, not just case closure.</span></span></li><li><span><span>Drive Complaint CSAT improvement by:</span></span><ul><li><span><span>Analysing survey results, detractor themes, and response trends</span></span></li><li><span><span>Identifying service gaps and recovery opportunities</span></span></li><li><span><span>Implementing targeted actions to improve <strong>CSAT score and survey response rate</strong></span></span></li></ul></li></ul><p><span><span><strong><u>End-to-End Complaint &amp; CSAT Ownership</u></strong></span></span></p><br><ul><li><span><span>Ensure customer communications are <strong>clear, empathetic, accurate, and professional</strong>.</span></span></li></ul><p><span><span><strong><u>Quality, Compliance &amp; Risk-Control</u></strong></span></span></p><br><ul><li><span><span>Ensure all complaints are handled in line with <strong>SOPs, Consumer Protection Regulations, and internal policies</strong>.</span></span></li><li><span><span>Conduct <strong>structured quality reviews</strong> and coach agents to improve decision-making and communication.</span></span></li><li><span><span>Identify and escalate <strong>regulatory, financial, and reputational risks</strong> early.</span></span></li><li><span><span>Own mid-level and complex escalations, including Head Mailbox cases.</span></span></li><li><span><span>Build strong working relationships with Business, Operations, IT, Fraud, and other units to drive faster and more effective resolutions.</span></span></li><li><span><span>Act as a single point of accountability for the team’s escalated cases.</span></span></li><li><span><span>Own the training and capability plan for the team.</span></span></li><li><span><span>Identify skill gaps using quality scores, CSAT, and case errors.</span></span></li><li><span><span>Run a structured coaching and upskilling program for:</span></span><ul><li><span><span>New joiners</span></span></li><li><span><span>Low performers</span></span></li><li><span><span>High-potential team members</span></span></li></ul></li></ul><p><span><span><strong><u>Escalation &amp; Stakeholder Management</u></strong></span></span></p><br><p><span><span><strong><u>Training, Coaching &amp; Capability Building</u></strong></span></span></p><br><ul><li><span>Ensure the team is certified and compliant with required knowledge and skill standards.</span></li></ul><p><span><span><strong><u>Continuous Improvement &amp; Root Cause</u></strong></span></span></p><br><ul><li><span><span>Analyze complaint trends, repeat issues, and detractor feedback.</span></span></li><li><span><span>Provide root-cause insights to management and business units.</span></span></li><li><span><span>Actively participate in and lead process, system, and customer journey improvement initiatives</span></span><span>.</span></li></ul><br><span><strong>5</strong></span><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span><br><ul><li><p><span><span>Operates within the Bank’s governance framework, regulatory obligations (including CPR standards), and internal complaint handling policies and procedures.</span></span></p><br></li><li><p><span><span>Ensures adherence to compliance, risk management, and operational control requirements while balancing customer advocacy.</span></span></p><br></li><li><p><span><span>Exercises decision-making authority within defined delegations and escalates matters beyond authority or with systemic/strategic implications.</span></span></p><br></li><li><p><span><span>Reports suspicious transactions, system lapses, or policy breaches promptly to the line manager and governance committees.</span></span></p><br></li></ul><br><br><span><strong>6</strong></span><span><span><strong>Problem Solving</strong></span></span><br><ul><li><p><span><span>Demonstrates ownership, proactive problem-solving, and a data-driven approach to resolving complex issues.</span></span></p><br></li><li><p><span><span>Liaises and coordinates across cross-functional teams to align stakeholders and ensure timely escalation.</span></span></p><br></li><li><p><span><span>Navigates complex problem scenarios, engaging senior management, regulators, and external partners as needed.</span></span></p><br></li><li><p><span><span>Strong troubleshooting skills to resolve difficult transactions and implement permanent solutions.</span></span></p><br></li><li><p><span><span>Communicates persuasively and empathetically, fostering trust while safeguarding the bank’s reputation</span></span></p><br></li></ul><br><span><strong>7</strong></span><span><span><strong>Decision Making Authority &amp; Responsibility</strong></span></span><br><ul><li><p><span><span>Financial Authority to execute discretionary waivers / reversals for customers justified by the investigations conducted for the respective complaints</span></span></p><br></li><li><p><span><span>Hiring of right resources, periodic capacity validation and assessment of training requirements</span></span></p><br></li><li><p><span><span>Authority to recommend process reviews, system changes and modifications across all related functions to improve TAT, technology changes and enhancements on processes and systems impacting the CCU and its performance, quality and customer satisfactions</span></span></p><br></li></ul><br><span><strong>8</strong></span> </div>

<p>We're hiring for a Country Manager to lead the business in Egypt. The successful candidate will be responsible for establishing and growing the company's presence in the market, building strategic partnerships, developing the local team, and ensuring the achievement of commercial and operational objectives. Key Responsibilities Develop and execute the company's market-entry and growth strategy for Egypt. Take full responsibility for the country's commercial performance, revenue growth, profitability, and operational results. Identify new business opportunities, strategic partnerships, and potential B2B clients. Build and maintain strong relationships with corporate clients, partners, suppliers, government entities, and other key stakeholders. Lead business development activities, including prospecting, negotiations, contract management, and partnership development. Conduct market research and monitor industry trends, customer needs, competitor activities, and regulatory developments. Develop annual business plans, budgets, sales forecasts, and performance targets. Recruit, develop, and manage the local team while creating a high-performance and collaborative culture. Oversee day-to-day operations and ensure alignment with the company's regional standards, policies, and brand values. Collaborate closely with the UAE regional leadership team and provide regular updates on performance, opportunities, challenges, and market developments. Ensure compliance with Egyptian laws, regulations, licensing requirements, and company policies. Represent the company at industry events, networking activities, conferences, and business meetings.</p><p><strong>Desired Candidate Profile</strong></p><b>Qualifications and Experience</b><p>Bachelor's degree in Business Administration, Management, Marketing, Finance, or a related field. An MBA is an advantage.</p><p>10 15 years of progressive experience in general management, commercial leadership, business development, sales, or operations.</p><p>Proven experience in launching, scaling, or managing a business, business unit, or country operation.</p><p>Strong B2B commercial experience is highly preferred.</p><p>Experience within the fitness, wellness, health, sports, hospitality, lifestyle, or related industries is an advantage but not mandatory.</p><p>Strong knowledge of the Egyptian market and established local business networks.</p><p>Demonstrated experience in developing strategic partnerships and managing senior-level client relationships.</p><p>Strong financial and commercial acumen, including budgeting, forecasting, and profit-and-loss management.</p><p>Proven leadership experience with the ability to recruit, motivate, and develop high-performing teams.</p><p>Excellent negotiation, communication, presentation, and stakeholder-management skills.</p><p>Entrepreneurial mindset with the ability to operate effectively in a fast-paced, expanding business.</p><p>Fluency in Arabic and English is required.</p><b>Key Competencies</b><ul><li>Strategic and commercial thinking</li><li>Business development and B2B sales</li><li>Market-entry and expansion experience</li><li>Leadership and team development</li><li>Financial and operational management</li><li>Relationship building and negotiation</li><li>Results orientation and accountability</li><li>Adaptability and problem-solving</li></ul>

The MEP Senior Manager is a strategic technical leader within the Facility Management function, responsible for overseeing the Mechanical, Electrical, and Plumbing (MEP) operations across the company's operational real estate assets following handover. This includes commercial, mixed-use, residential, and corporate facilities under active facility management. The role ensures the optimal performance, safety, sustainability, and cost-effective operation of all MEP systems through strong governance, proactive maintenance strategies, and effective leadership of multidisciplinary FM technical teams. Reporting to the Facility Management Director, the Senior Manager drives MEP excellence across day-to-day FM operations, vendor performance, technical standards, and long-term asset performance, aligned with organizational objectives. Key Responsibilities:• Lead and manage all MEP operations across the facility management portfolio, ensuring system reliability, efficiency, and compliance with applicable codes, regulations, and FM best practices.• Develop, implement, and continuously improve MEP maintenance strategies within the FM environment, including preventive, predictive, and corrective maintenance programs, to maximize asset uptime and lifecycle value.• Manage MEP-related operational and capital expenditures (Opex and Capex), including budgeting, forecasting, cost control, and lifecycle planning for managed assets.• Establish and enforce MEP technical standards, policies, and procedures across all FM-managed properties to ensure consistent, safe, and high-quality operations.• Drive energy efficiency, sustainability, and operational optimization initiatives across FM assets, including HVAC optimization, BMS utilization, power management, and water conservation.• Oversee MEP service providers, contractors, and specialist vendors, ensuring SLA compliance, cost efficiency, quality delivery, and effective risk management.• Collaborate with Projects, Development, and Handover teams to ensure the smooth transition of MEP systems into FM operations, including operational readiness, complete documentation, and compliance requirements.• Act as the senior technical escalation point for complex MEP operational issues across managed facilities, ensuring timely resolution with minimal disruption to operations.• Monitor regulatory updates, industry trends, and emerging technologies relevant to MEP and facility management operations, providing recommendations for continuous improvement and innovation.• Prepare and present MEP operational performance reports, risk assessments, and improvement plans to the Facility Management Director and senior leadership.• Perform any other duties and responsibilities assigned by the direct manager.- Education: Bachelor’s degree in mechanical engineering, Electrical Engineering, Facilities/Building Services Engineering, or a related technical discipline. Professional certifications (e.g., CEM, PMP, LEED, BREEAM, NFPA) are a plus. - Previous Experience: 10 years of progressive experience in MEP / building services / facilities management, with significant exposure to large-scale real estate portfolios. Demonstrated experience working with multidisciplinary teams, vendors, consultants, and stakeholders in complex operational settings.

STM is looking for Utilities and Electrical Distribution Manager responsible for managing and overseeing all utilities and electrical distribution systems across the organization’s projects. The role ensures reliable, safe, and efficient operation of electrical networks and utility services, including power distribution, substations, and infrastructure systems. The Manager leads site operations, coordinates with contractors and stakeholders, and ensures compliance with technical standards, regulatory requirements, and operational best practices.<br>Key Responsibilities Oversee the operation, maintenance, and performance of electrical distribution systems, including substations, transformers, switchgear, and power networks across all project sites. Manage utilities operations including electricity distribution, water supply coordination, and related infrastructure services. Ensure continuous and reliable power supply across projects, minimizing downtime and operational disruptions. Develop and implement preventive and corrective maintenance plans for all utilities and electrical systems. Monitor system performance, identify risks or faults, and ensure timely troubleshooting and resolution. Ensure compliance with local regulations, safety standards, and engineering best practices. Coordinate with contractors, consultants, and service providers for maintenance, upgrades, and new installations. Review technical designs, shop drawings, and specifications related to utilities and electrical distribution. Support project teams during construction, testing, commissioning, and handover phases. Manage operational budgets, control costs, and ensure efficient utilization of resources. Ensure proper documentation of systems, maintenance records, and technical reports. Collaborate with HSE teams to enforce safety standards and ensure safe working environments. Prepare periodic reports on system performance, incidents, and operational KPIs for management review.<br>- Education: Bachelor’s degree in Electrical Engineering or a related field. - Previous Experience: 10 + years of experience in utilities, electrical distribution, or infrastructure operations, preferably within large-scale projects or real estate developments. Proven experience in managing electrical networks, substations, and utility systems across multiple sites.- Special requirements: Strong expertise in electrical distribution systems, substations, and utilities infrastructure. Proven ability to manage site operations, contractors, and technical teams. Solid understanding of electrical safety standards, regulations, and compliance requirements. Strong problem-solving and troubleshooting capabilities in complex operational environments. Good financial awareness with experience in budgeting and cost control.

Role Description The Hospital Warehouse Manager is a full-time, on-site role based in Qesm El Maadi, responsible for overseeing all warehouse operations that support the medical facilities of Elfath Foundation. This role manages the receipt, storage, and distribution of medical supplies, equipment, and consumables, ensuring accurate stock levels and timely availability for clinical departments. The Hospital Warehouse Manager will organize daily workflow, supervise warehouse staff, coordinate with purchasing and finance teams, and maintain compliance with safety, quality, and healthcare regulations. Responsibilities include monitoring inventory systems, conducting regular stock checks, managing expiry dates, optimizing storage space, and preparing periodic reports on inventory performance and usage. The role also involves implementing process improvements, training team members on proper handling procedures, and collaborating with hospital leadership to support efficient and reliable patient care. Qualifications Strong inventory and stock management skills, including Stock Control, Inventory Control, and Inventory Management. Solid operations and warehouse oversight capabilities, including Operations Management and coordination of warehouse workflows. Ability to supervise or perform safe material handling, including basic knowledge of Forklift Operation and adherence to health and safety standards. Previous experience in a hospital, healthcare warehouse, or medical supply environment is highly preferred. Proficiency with inventory management software and basic MS Office tools (Excel, Word, Outlook). Demonstrated leadership skills, including team supervision, training, and performance monitoring. Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced environment. Effective written and verbal communication skills and the ability to work collaboratively with clinical and administrative teams. Relevant diploma or bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field is an advantage.

<p><h4>Job summary</h4> <p>Leads and operates information technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>Hotel or hospitality management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an associate supervisory role.</li> <li>Or bachelor’s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills.</li> </ul> <h4>Core work activities</h4> <h4>General</h4> <ul> <li>Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.</li> <li>Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.</li> <li>Monitors assigned company owned and managed offices to verify IT operations are running effectively.</li> <li>Meets with direct manager to provide updates on IT activities and business plans.</li> <li>Meets with business point of contact of each property (general manager, director of finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.</li> <li>Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.</li> </ul> <h4>People</h4> <ul> <li>Owns IT vendor relationship for properties in scope.</li> <li>Participates in the talent acquisition process according to company procedures.</li> <li>Verifies induction program for new associates or associates transferring to new role is effective.</li> <li>Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave.</li> <li>Performs LPA’s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.</li> <li>Verifies effective communication, training, and execution of all talent development programs and related initiatives.</li> <li>Develops a personal management style that is intended to bring positive results from associates.</li> <li>Builds and maintains positive and effective relations with direct team members.</li> </ul> <h4>Product</h4> <ul> <li>Strives to remain informed on the most up to date knowledge regarding vendor activities.</li> <li>Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.</li> <li>Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.</li> <li>Where assigned, documents technology pilot scope and objectives with business partners.</li> </ul> <h4>Process</h4> <ul> <li>Maintains IT inventory for the assigned properties/offices in cluster.</li> <li>Manages cluster IT agreements for assigned properties.</li> <li>Verifies cluster associates are treated appropriately and in alignment with local operational practices.</li> <li>Verifies the execution and tracking of rollouts on a timely basis.</li> <li>Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.</li> <li>Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.</li> <li>Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.</li> <li>Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.</li> <li>Implements cluster IT policies and procedures as received by regional IT.</li> <li>Attends IT education calls.</li> <li>Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.</li> <li>Completes other reasonable duties as requested by leadership.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

Job Summary: The role is focusing on overseeing the design, implementation, and optimization of automated workflows and Business Process Management (BPM) systems to enhance operational efficiency and streamline business processes<br>Job Responsibilities:Oversee the development, deployment, and maintenance of workflow and BPM applications. Analyze business processes and identify opportunities for automation to enhance efficiency and accuracy. Ensure the scalability, reliability, and security of automated workflows and BPM systems. Collaborate with business units to gather requirements and design tailored automation solutions. Develop and implement an enterprise-wide automation strategy that aligns with organizational objectives. Create and manage a roadmap for workflow and BPM system enhancements and upgrades. Stay updated on industry trends and emerging technologies to drive innovation in automation solutions. Ensure seamless integration of BPM and workflow systems with core applications, including ERP, CRM, and core banking platforms. Monitor system performance and implement optimizations to improve speed, accuracy, and efficiency. Oversee data flows between systems, ensuring accuracy and consistency across platforms. Act as the primary point of contact between the IT department and business units for automation projects. Collaborate with stakeholders to prioritize automation initiatives based on business needs and ROI. Provide regular updates to senior management on the progress, challenges, and impact of automation initiatives. Oversee the resolution of technical issues related to workflow and BPM systems. Conduct root cause analysis for recurring issues and implement long-term solutions. Ensure minimal disruption to business processes during system changes or upgrades.<br>Job Qualifications: Bachelor’s degree in Business Administration, accounting, Information Technology, Computer Science, or a related field Minimum of 8 years of experience in IT, with at least 5 years specializing in workflow or BPM systems. Proven experience in implementing and managing automation solutions in a complex enterprise environment for manager. Strong expertise in Temenos T24, including its architecture, modules, and integration points. Hands-on experience with T24 system upgrades, configurations, and customizations.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.</p><br><p>DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.</p><br><p>For more information, please visit: www.didiglobal.com/news</p><br>#LI-Hybrid<p>We are looking for a highly analytical and execution-oriented <strong>Supply Growth Operations Manager</strong> to lead driver supply growth across Egypt. You will own end-to-end initiatives that improve driver acquisition, activation, retention, and productivity while ensuring a healthy marketplace balance.</p><br> <p>This role sits at the intersection of strategy, operations, product, marketing, and data analytics. You'll identify growth opportunities, launch experiments, manage cross-functional projects, and build scalable solutions that drive sustainable marketplace growth.</p><br>Supply Growth Strategy <ul> <li>Develop and execute driver growth strategies to achieve marketplace supply targets.</li> <li>Own key supply metrics including driver acquisition, activation, retention, productivity, and online hours.</li> <li>Monitor marketplace health and recommend actions to balance supply and demand.</li> </ul> Growth Operations <ul> <li>Design and optimize the driver acquisition funnel across online and offline channels.</li> <li>Improve driver onboarding, document verification, and first-trip conversion.</li> <li>Launch lifecycle programs to increase driver engagement and long-term retention.</li> <li>Build scalable incentive programs and continuously optimize ROI.</li> </ul> Data Analysis <ul> <li>Analyze marketplace performance and identify growth opportunities using data.</li> <li>Build business cases and prioritize initiatives based on expected impact.</li> <li>Track KPIs through dashboards and present insights to senior leadership.</li> <li>Conduct A/B testing and measure experiment performance.</li> </ul> Cross-functional Leadership <ul> <li>Partner with Product, Marketing, CRM, Marketplace, Finance, Legal, and Operations teams to deliver growth initiatives.</li> <li>Work closely with local field teams and external partners to execute programs effectively.</li> <li>Translate local market insights into product and operational improvements.</li> </ul> Partnerships <ul> <li>Identify and manage strategic partnerships with fleets, referral partners, financial institutions, OEMs, and other ecosystem players.</li> <li>Negotiate partnership structures that accelerate driver acquisition and engagement.</li> </ul> Operational Excellence <ul> <li>Lead high-impact cross-functional projects from planning through execution.</li> <li>Improve operational processes and automate repetitive workflows where possible.</li> <li>Ensure operational efficiency while maintaining an excellent driver experience.</li> </ul><ul><li>We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. </li><li>We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. </li><li>We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. </li><li>We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. </li><li>We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. </li><li>We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.</li></ul><p><strong>We are committed to building inclusive and diverse teams.</strong></p><br><p>At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.</p><br><p>Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.</p><br><p>We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.</p><br><p><em><strong>I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms</strong></em></p><br> <ul> <li>Bachelor’s degree and above, or related quantitative disciplines; fluency in both English and Arab</li> <li>5 to 8 years of experience in management consulting, Big 4 advisory, or similar analytical roles; automotive or mobility industry exposure is a plus</li> <li>Experience in ride-hailing, mobility, logistics, marketplace, or gig economy businesses.</li> <li>Experience managing growth funnels, CRM, lifecycle marketing, or incentive programs.</li> <li>Strong analytical skills with experience in using statistical tools and software.</li> <li>Experience leading cross-functional projects in fast-paced environments.</li> <li>Excellent verbal and written communication skills.</li> </ul> </div>