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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.</p><br><br>Job Description<br><p><u><strong>About This Job:</strong></u><br>
Enable fulfillment of operations deliverables and ensure those deliverables are in line with budget, schedule, and quality assurance based on global standard operating procedures within area of responsibility. Close and effective collaboration across multiple functions that work together on project execution and deliverables to deliver on project/client commitments.</p><br><p><u><strong>Job Purpose:</strong></u><br>
The project management role is responsible for managing all aspects of project activities from costing, set-up, execution, data quality to end deliverables. Ensuring that projects are completed within established budgets, parameters, schedule and quality standards. Proactive approach to address potential operational risks with mitigation plan in place to ensure we deliver on all our project commitments and drive high client satisfaction. Commercial understanding and driving high customer service standards are key as this role works in close collaboration with commercial partners and even the end client.</p><br><p><strong><u>Responsibilities:</u></strong></p><br><ul><li>Manage Consumer Insights projects from supporting proposal and costing through setup, fielding, and analysis, to ensure accurate and on time final delivery.</li><li>Partner with Client Service, Operations, external Vendors, and other business partners to ensure projects meet agreed time frames, budget, quality, and accuracy.</li><li>Driving ultimate project management excellence in the market.</li><li>Advising Market leader of any project management’s challenges and proactively driving improvements and solutions in the market.</li><li>Identify and mitigate any risks to the project’s success or profitability with full and transparent communications.</li><li>Find solutions for issues and non-standard requirements and requests.</li><li>Provide practical, hands-on support to the Client Service team to drive excellence in the development and delivery of projects.</li><li>Actively seek and raise areas where improvements or productivity gains could be made and drive a culture of continuous improvement.</li><li>Management of multi-country projects, offline or mixed methodology projects, and/or highly technical/complex projects.</li><li>Management of direct reports (as applicable) to ensure optimum performance and employee satisfaction.</li><li>Training, coaching and mentoring all other project managers in the team.</li></ul><br>Qualifications<br><p>You are flexible and easily adapt in a dynamic work environment, build strong engagement with key partners and excel in stakeholder management. You work in organized and efficient manner with high utilization of your and team’s time as well as optimal utilization of operations resources. You have a can-do attitude, you are self-motivated, have negotiating skills and you are a great communicator. You work collaboratively and are part of a remote team within a dynamic and challenging environment, while maintaining high standards.</p><br><p><strong><u>Qualifications:</u></strong></p><br><ul><li>Must have a minimum of 3 years Market Research experience, preferably in Operations</li><li>English language skills, both written and verbal, are preferred.</li><li>Extensive project management experience.</li><li>Excellent communication skills.</li><li>Ability to manage multiple priorities following strict time schedules.</li><li>Strong attention to detail, high level of accuracy, and able to ensure quality standards and controls are maintained.</li><li>Advanced working knowledge of Microsoft Office and communication tools.</li></ul><br>Additional Information<br><p><strong>Our Benefits</strong></p><br><ul><li>Flexible working environment</li><li>Volunteer time off</li><li>LinkedIn Learning</li><li>Employee-Assistance-Program (EAP)</li></ul><p>NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/</p><br>
<p><strong>About NIQ</strong></p><br><p>NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.</p><br><p>For more information, visit NIQ.com</p><br><p>Want to keep up with our latest updates?</p><br><p>Follow us on: LinkedIn | Instagram | Twitter | Facebook</p><br>
<p><strong>Our commitment to Diversity, Equity, and Inclusion</strong></p><br><p>At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</p><br><br><br> </div>
<p>2.1 Maintains complete knowledge of and comply with all departmental policies/service.</p><p>2.2 Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended.</p><p>2.3 Anticipates guests needs, responds promptly and acknowledges all guests, though busy and at any time of the day.</p><p>2.4 Maintains positive guest relations at all times.</p><p>2.5 Resolves guest complaints, ensuring guest satisfaction.</p><p>2.6 Monitors and maintains cleanliness, sanitations and organizations of assigned work areas.</p><p>2.7 Maintains complete knowledge of: 1) All hotel facilities/services, hours of operation. 2) All guest room layouts, bed types, d cor, appointments, and locations. 3) Room availability for any given day. 4) Restricted dates, rates and room types. 5) All room rates, packages and promotions. 6) Specific arrangements between hotel and travel agencies, corporate reservations center. 7) Entertainment/special events scheduled in the hotel. 8) Accesses all functions of the computer system.</p><p>9) Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals.</p><p>2.8 Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.</p><p>2.9 Documents any late or absent employees; maintains accurate and current employee records.</p><p>2.10 Schedules and assigns employees breaks.</p><p>2.11 Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.).</p><p>2.12 Legibly updates information board.</p><p>2.13 Ensures that employees are knowledgeable about hotel services, features and amenities.</p><p>2.14 Prepares and communicates assignments to the employees. Assigns additional tasks as they arise.</p><p>2.15 Responds to incoming calls.</p><p>2.16 Accesses and ensures that Reservation Agents properly access all functions of Reservations system.</p><p>2.17 Monitors and ensures that Reservations employees perform their job functions according to the hotel's standards.</p><p>2.18 Monitors and ensures that all reservations (including manual) are put into the system.</p><p>2.19 Monitors reservations requested by fax, telex and mail.</p><p>2.20 Ensures guest history accounts are kept current.</p><p>2.21 Ensures advance deposits, refunds of such and confirmation of both are processed.</p><p>2.22 Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status.</p><p>2.23 Ensures group files are accurate and kept current.</p><p>2.24 Ensures that group requirements are entered from the sales booking sheet.</p><p>2.25 Processes change forms received from Sales after checking availability; resolves any discrepancies.</p><p>2.26 Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation.</p><p>2.27 Ensures that rooming lists are put into the system.</p><p>2.28 Pre-block group rooms where special requests are made.</p><p>2.29 Assists Reservations staff whenever necessary in performing all job functions.</p><p>2.30 Conducts a week formal training program on the required job functions with criterion expected, department orientation with new hires, and ongoing training with existing employees.</p><p>2.31 Works closely with other departments to effectively accommodate guests' special requests and amenities.</p><p>2. 32 Communicates designated VIP reservations to the General Manager and department managers.</p><p>2.33 Works closely with the Front Desk Manager in determining the percentage for overbooking.</p><p>2.34 Reviews no-show reservations and process charges. Tracks group no- show reservations and distributes to Sales Department.</p><p>2.35 Compiles reports on no-show for future business forecasting.</p><p>2.36 Reviews master file activity report daily for accuracy of codes, rates and guest information.</p><p>2.37 Communicates room availability (particularly status changes on any date) to Reservations employees, Front Desk Manager and Corporate Reservations Center.</p><p>2.38 Reviews any reservations erroneously taken during restricted dates with individual responsible.</p><p>2.39 Reviews previous night's occupancy report and track for forecasting future business patterns.</p><p>2.40 Monitors wait list and determines priority of guests to be contacted for room availability.</p><p>2.41 Creates Travel Agent Master in computer.</p><p>2.42 Reviews Travel Agency Commission Report daily for accuracy; resolves any discrepancies.</p><p>2.43 Monitors system problems, maintains log of such and coordinates corrections with the service company representative.</p><p>2.44 Prepares work orders for maintenance repairs and distributes them to Engineering.</p><p>2.45 Maintains supply levels and legibly document needs on a requisition.</p><p>2.46 Organizes and sets up office files on designated reference or resource information; keeps filing up- to date.</p><p>2.47 Prepares and distributes weekly/monthly/annual forecasts.</p><p>2.48 Prepares and submits daily/weekly payroll records.</p><p>2.49 Ensures that all pertinent information is documented in the log book daily.</p><p>2.50 Conducts performance appraisals of designated staff annually.</p><p>2.51 Attends designated meetings.</p><p>2.52 Reviews status of assignments and any follow-up action with on-coming Supervisor.</p><p>2.53 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p>2.54 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p>2.55 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><p>2.56 Carry out instructions given by the management team and head office.</p><p>2.57 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.</p><p><strong>Desired Candidate Profile</strong></p><h3>Qualifications</h3>Education High school graduate or equivalent vocational training certificate, some college. Experience: one year s experience as a Reservations Agent, preferably a style hotel. Foreign Language: Fluency in English both verbal and non-verbal. Courses and Training Ability to input and access information in the property management system/computers. Computer Literacy Compute basic arithmetic. Skills Familiarity with yield management and forecasting. Ability to perform job functions with attention to details, speed and accuracy. Ability to prioritize and organize, be a clear thinker, and calm. Ability to resolve problems using good judgment, follow directions thoroughly, understand guest s service needs, work cohesively with co-workers as part of a team.
<p>2.1 Maintains complete knowledge of and comply with all departmental policies/service. 2.2 Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended. 2.3 Anticipates guests needs, responds promptly and acknowledges all guests, though busy and at any time of the day. 2.4 Maintains positive guest relations at all times. 2.5 Resolves guest complaints, ensuring guest satisfaction. 2.6 Monitors and maintains cleanliness, sanitations and organizations of assigned work areas. 2.7 Maintains complete knowledge of: 1) All hotel facilities/services, hours of operation. 2) All guest room layouts, bed types, d cor, appointments, and locations. 3) Room availability for any given day. 4) Restricted dates, rates and room types. 5) All room rates, packages and promotions. 6) Specific arrangements between hotel and travel agencies, corporate reservations center. 7) Entertainment/special events scheduled in the hotel. 8) Accesses all functions of the computer system. 9) Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals. 2.8 Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands. 2.9 Documents any late or absent employees; maintains accurate and current employee records. 2.10 Schedules and assigns employees breaks. 2.11 Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.). 2.12 Legibly updates information board. 2.13 Ensures that employees are knowledgeable about hotel services, features and amenities. 2.14 Prepares and communicates assignments to the employees. Assigns additional tasks as they arise. 2.15 Responds to incoming calls. 2.16 Accesses and ensures that Reservation Agents properly access all functions of Reservations system. 2.17 Monitors and ensures that Reservations employees perform their job functions according to the hotel's standards. 2.18 Monitors and ensures that all reservations (including manual) are put into the system. 2.19 Monitors reservations requested by fax, telex and mail. 2.20 Ensures guest history accounts are kept current. 2.21 Ensures advance deposits, refunds of such and confirmation of both are processed.2.26 Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation. 2.27 Ensures that rooming lists are put into the system. 2.28 Pre-block group rooms where special requests are made. 2.29 Assists Reservations staff whenever necessary in performing all job functions. 2.30 Conducts a week formal training program on the required job functions with criterion expected, department orientation with new hires, and ongoing training with existing employees. 2.31 Works closely with other departments to effectively accommodate guests' special requests and amenities. 2. 32 Communicates designated VIP reservations to the General Manager and department managers. 2.33 Works closely with the Front Desk Manager in determining the percentage for overbooking. 2.34 Reviews no-show reservations and process charges. Tracks group no- show reservations and distributes to Sales Department. 2.35 Compiles reports on no-show for future business forecasting. 2.36 Reviews master file activity report daily for accuracy of codes, rates and guest information. 2.37 Communicates room availability (particularly status changes on any date) to Reservations employees, Front Desk Manager and Corporate Reservations Center. 2.38 Reviews any reservations erroneously taken during restricted dates with individual responsible. 2.39 Reviews previous night's occupancy report and track for forecasting future business patterns. 2.40 Monitors wait list and determines priority of guests to be contacted for room availability.2.41 Creates Travel Agent Master in computer. 2.42 Reviews Travel Agency Commission Report daily for accuracy; resolves any discrepancies. 2.43 Monitors system problems, maintains log of such and coordinates corrections with the service company representative. 2.44 Prepares work orders for maintenance repairs and distributes them to Engineering. 2.45 Maintains supply levels and legibly document needs on a requisition. 2.46 Organizes and sets up office files on designated reference or resource information; keeps filing up-to date. 2.47 Prepares and distributes weekly/monthly/annual forecasts. 2.48 Prepares and submits daily/weekly payroll records. 2.49 Ensures that all pertinent information is documented in the log book daily. 2.50 Conducts performance appraisals of designated staff annually.2.51 Attends designated meetings. 2.52 Reviews status of assignments and any follow-up action with on-coming Supervisor. 2.53 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). 2.54 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. 2.55 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. 2.56 Carry out instructions given by the management team and head office. 2.57 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. 2.22 Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status. 2.23 Ensures group files are accurate and kept current. 2.24 Ensures that group requirements are entered from the sales booking sheet. 2.25 Processes change forms received from Sales after checking availability; resolves any discrepancies.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Education High school graduate or equivalent vocational training certificate, some college. Experience: one year s experience as a Reservations Agent, preferably a style hotel. Foreign Language: Fluency in English both verbal and non-verbal. Courses and Training Ability to input and access information in the property management system/computers. Computer Literacy Compute basic arithmetic. Skills Familiarity with yield management and forecasting. Ability to perform job functions with attention to details, speed and accuracy. Ability to prioritize and organize, be a clear thinker, and calm. Ability to resolve problems using good judgment, follow directions thoroughly, understand guest s service needs, work cohesively with co-workers as part of a team.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.</p><br><br>Job Description<br><p><u><strong>About This Job:</strong></u></p><br><p>Enable fulfillment of operations deliverables and ensure those deliverables are in line with budget, schedule, and quality assurance based on global standard operating procedures within area of responsibility. Close and effective collaboration across multiple functions that work together on project execution and deliverables to deliver on project/client commitments.</p><br><p><u><strong>Job Purpose:</strong></u></p><br><p><br>
The project management role is responsible for managing all aspects of project activities from costing, set-up, execution, data quality to end deliverables. Ensuring that projects are completed within established budgets, parameters, schedule and quality standards. Proactive approach to address potential operational risks with mitigation plan in place to ensure we deliver on all our project commitments and drive high client satisfaction. Commercial understanding and driving high customer service standards are key as this role works in close collaboration with commercial partners and even the end client.</p><br><p><strong><u>Responsibilities:</u></strong></p><br><ul><li>Manage Consumer Insights projects from supporting proposal and costing through setup, fielding, and analysis, to ensure accurate and on time final delivery.</li><li>Partner with Client Service, Operations, external Vendors, and other business partners to ensure projects meet agreed time frames, budget, quality, and accuracy.</li><li>Driving ultimate project management excellence in the market.</li><li>Advising Market leader of any project management’s challenges and proactively driving improvements and solutions in the market.</li><li>Identify and mitigate any risks to the project’s success or profitability with full and transparent communications.</li><li>Find solutions for issues and non-standard requirements and requests.</li><li>Provide practical, hands-on support to the Client Service team to drive excellence in the development and delivery of projects.</li><li>Actively seek and raise areas where improvements or productivity gains could be made and drive a culture of continuous improvement.</li><li>Management of multi-country projects, offline or mixed methodology projects, and/or highly technical/complex projects.</li><li>Management of direct reports (as applicable) to ensure optimum performance and employee satisfaction.</li><li>Training, coaching and mentoring all other project managers in the team.</li></ul><br>Qualifications<br><p>You are flexible and easily adapt in a dynamic work environment, build strong engagement with key partners and excel in stakeholder management. You work in organized and efficient manner with high utilization of your and team’s time as well as optimal utilization of operations resources. You have a can-do attitude, you are self-motivated, have negotiating skills and you are a great communicator. You work collaboratively and are part of a remote team within a dynamic and challenging environment, while maintaining high standards.</p><br><p><strong><u>Qualifications:</u></strong></p><br><ul><li>Must have a minimum of 3 years Market Research experience, preferably in Operations</li><li>English language skills, both written and verbal, are preferred.</li><li>Extensive project management experience.</li><li>Excellent communication skills.</li><li>Ability to manage multiple priorities following strict time schedules.</li><li>Strong attention to detail, high level of accuracy, and able to ensure quality standards and controls are maintained.</li><li>Advanced working knowledge of Microsoft Office and communication tools.</li></ul><br>Additional Information<br><p><strong>Our Benefits</strong></p><br><ul><li>Flexible working environment</li><li>Volunteer time off</li><li>LinkedIn Learning</li><li>Employee-Assistance-Program (EAP)</li></ul><p>NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/</p><br>
<p><strong>About NIQ</strong></p><br><p>NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.</p><br><p>For more information, visit NIQ.com</p><br><p>Want to keep up with our latest updates?</p><br><p>Follow us on: LinkedIn | Instagram | Twitter | Facebook</p><br>
<p><strong>Our commitment to Diversity, Equity, and Inclusion</strong></p><br><p>At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</p><br><br><br> </div>
<p>2.1 Maintains complete knowledge of and comply with all departmental policies/service.</p><p>2.2 Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended.</p><p>2.3 Anticipates guests needs, responds promptly and acknowledges all guests, though busy and at any time of the day.</p><p>2.4 Maintains positive guest relations at all times.</p><p>2.5 Resolves guest complaints, ensuring guest satisfaction.</p><p>2.6 Monitors and maintains cleanliness, sanitations and organizations of assigned work areas.</p><p>2.7 Maintains complete knowledge of:</p><p>1) All hotel facilities/services, hours of operation.</p><p>2) All guest room layouts, bed types, d cor, appointments, and locations.</p><p>3) Room availability for any given day.</p><p>4) Restricted dates, rates and room types.</p><p>5) All room rates, packages and promotions.</p><p>6) Specific arrangements between hotel and travel agencies, corporate reservations center.</p><p>7) Entertainment/special events scheduled in the hotel.</p><p>8) Accesses all functions of the computer system.</p><p>9) Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals.</p><p>2.8 Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.</p><p>2.9 Documents any late or absent employees; maintains accurate and current employee records.</p><p>2.10 Schedules and assigns employees breaks.</p><p>2.11 Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.).</p><p>2.12 Legibly updates information board.</p><p>2.13 Ensures that employees are knowledgeable about hotel services, features and amenities.</p><p>2.14 Prepares and communicates assignments to the employees. Assigns additional tasks as they arise.</p><p>2.15 Responds to incoming calls.</p><p>2.16 Accesses and ensures that Reservation Agents properly access all functions of Reservations system.</p><p>2.17 Monitors and ensures that Reservations employees perform their job functions according to the hotel's standards.</p><p>2.18 Monitors and ensures that all reservations (including manual) are put into the system.</p><p>2.19 Monitors reservations requested by fax, telex and mail.</p><p>2.20 Ensures guest history accounts are kept current.</p><p>2.21 Ensures advance deposits, refunds of such and confirmation of both are processed.</p><p>2.22 Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status.</p><p>2.23 Ensures group files are accurate and kept current.</p><p>2.24 Ensures that group requirements are entered from the sales booking sheet.</p><p>2.25 Processes change forms received from Sales after checking availability; resolves any discrepancies.</p><p>2.26 Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation.</p><p>2.27 Ensures that rooming lists are put into the system.</p><p>2.28 Pre-block group rooms where special requests are made.</p><p>2.29 Assists Reservations staff whenever necessary in performing all job functions.</p><p>2.30 Conducts a week formal training program on the required job functions with criterion expected, department orientation with new hires, and ongoing training with existing employees.</p><p>2.31 Works closely with other departments to effectively accommodate guests' special requests and amenities.</p><p>2.32 Communicates designated VIP reservations to the General Manager and department managers.</p><p>2.33 Works closely with the Front Desk Manager in determining the percentage for overbooking.</p><p>2.34 Reviews no-show reservations and process charges. Tracks group no- show reservations and distributes to Sales Department.</p><p>2.35 Compiles reports on no-show for future business forecasting.</p><p>2.36 Reviews master file activity report daily for accuracy of codes, rates and guest information.</p><p>2.37 Communicates room availability (particularly status changes on any date) to Reservations employees, Front Desk Manager and Corporate Reservations Center.</p><p>2.38 Reviews any reservations erroneously taken during restricted dates with individual responsible.</p><p>2.39 Reviews previous night's occupancy report and track for forecasting future business patterns.</p><p>2.40 Monitors wait list and determines priority of guests to be contacted for room availability.</p><p>2.41 Creates Travel Agent Master in computer.</p><p>2.42 Reviews Travel Agency Commission Report daily for accuracy; resolves any discrepancies.</p><p>2.43 Monitors system problems, maintains log of such and coordinates corrections with the service company representative.</p><p>2.44 Prepares work orders for maintenance repairs and distributes them to Engineering.</p><p>2.45 Maintains supply levels and legibly document needs on a requisition.</p><p>2.46 Organizes and sets up office files on designated reference or resource information; keeps filing up- to date.</p><p>2.47 Prepares and distributes weekly/monthly/annual forecasts.</p><p>2.48 Prepares and submits daily/weekly payroll records.</p><p>2.49 Ensures that all pertinent information is documented in the log book daily.</p><p>2.50 Conducts performance appraisals of designated staff annually.</p><p>2.51 Attends designated meetings.</p><p>2.52 Reviews status of assignments and any follow-up action with on-coming Supervisor.</p><p>2.53 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p>2.54 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p>2.55 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><p>2.56 Carry out instructions given by the management team and head office.</p><p>2.57 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school graduate or equivalent vocational training certificate, some college.</li><li>one year s experience as a Reservations Agent, preferably a style hotel.</li><li>Fluency in English both verbal and non-verbal.</li><li>Ability to input and access information in the property management system/computers.</li><li>Compute basic arithmetic.</li><li>Familiarity with yield management and forecasting.</li><li>Ability to perform job functions with attention to details, speed and accuracy.</li><li>Ability to prioritize and organize, be a clear thinker, and calm.</li><li>Ability to resolve problems using good judgment, follow directions thoroughly, understand guest s service needs, work cohesively with co-workers as part of a team.</li></ul>
<p>Job Description 2.1 Maintains complete knowledge of and comply with all departmental policies/service. 2.2 Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended. 2.3 Anticipates guests needs, responds promptly and acknowledges all guests, though busy and at any time of the day. 2.4 Maintains positive guest relations at all times. 2.5 Resolves guest complaints, ensuring guest satisfaction. 2.6 Monitors and maintains cleanliness, sanitations and organizations of assigned work areas. 2.7 Maintains complete knowledge of: 1) All hotel facilities/services, hours of operation. 2) All guest room layouts, bed types, d cor, appointments, and locations. 3) Room availability for any given day. 4) Restricted dates, rates and room types. 5) All room rates, packages and promotions. 6) Specific arrangements between hotel and travel agencies, corporate reservations center. 7) Entertainment/special events scheduled in the hotel. 8) Accesses all functions of the computer system. 9) Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals. 2.8 Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands. 2.9 Documents any late or absent employees; maintains accurate and current employee records. 2.10 Schedules and assigns employees breaks. 2.11 Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.). 2.12 Legibly updates information board. 2.13 Ensures that employees are knowledgeable about hotel services, features and amenities. 2.14 Prepares and communicates assignments to the employees. Assigns additional tasks as they arise. 2.15 Responds to incoming calls. 2.16 Accesses and ensures that Reservation Agents properly access all functions of Reservations system. 2.17 Monitors and ensures that Reservations employees perform their job functions according to the hotel's standards. 2.18 Monitors and ensures that all reservations (including manual) are put into the system. 2.19 Monitors reservations requested by fax, telex and mail. 2.20 Ensures guest history accounts are kept current. 2.21 Ensures advance deposits, refunds of such and confirmation of both are processed.2.26 Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation. 2.27 Ensures that rooming lists are put into the system. 2.28 Pre-block group rooms where special requests are made. 2.29 Assists Reservations staff whenever necessary in performing all job functions. 2.30 Conducts a week formal training program on the required job functions with criterion expected, department orientation with new hires, and ongoing training with existing employees. 2.31 Works closely with other departments to effectively accommodate guests' special requests and amenities. 2. 32 Communicates designated VIP reservations to the General Manager and department managers. 2.33 Works closely with the Front Desk Manager in determining the percentage for overbooking. 2.34 Reviews no-show reservations and process charges. Tracks group no- show reservations and distributes to Sales Department. 2.35 Compiles reports on no-show for future business forecasting. 2.36 Reviews master file activity report daily for accuracy of codes, rates and guest information. 2.37 Communicates room availability (particularly status changes on any date) to Reservations employees, Front Desk Manager and Corporate Reservations Center. 2.38 Reviews any reservations erroneously taken during restricted dates with individual responsible. 2.39 Reviews previous night's occupancy report and track for forecasting future business patterns. 2.40 Monitors wait list and determines priority of guests to be contacted for room availability.2.41 Creates Travel Agent Master in computer. 2.42 Reviews Travel Agency Commission Report daily for accuracy; resolves any discrepancies. 2.43 Monitors system problems, maintains log of such and coordinates corrections with the service company representative. 2.44 Prepares work orders for maintenance repairs and distributes them to Engineering. 2.45 Maintains supply levels and legibly document needs on a requisition. 2.46 Organizes and sets up office files on designated reference or resource information; keeps filing up-to date. 2.47 Prepares and distributes weekly/monthly/annual forecasts. 2.48 Prepares and submits daily/weekly payroll records. 2.49 Ensures that all pertinent information is documented in the log book daily. 2.50 Conducts performance appraisals of designated staff annually.2.51 Attends designated meetings. 2.52 Reviews status of assignments and any follow-up action with on-coming Supervisor. 2.53 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). 2.54 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. 2.55 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. 2.56 Carry out instructions given by the management team and head office. 2.57 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. 2.22 Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status. 2.23 Ensures group files are accurate and kept current. 2.24 Ensures that group requirements are entered from the sales booking sheet. 2.25 Processes change forms received from Sales after checking availability; resolves any discrepancies.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Education High school graduate or equivalent vocational training certificate, some college. Experience: one year s experience as a Reservations Agent, preferably a style hotel. Foreign Language: Fluency in English both verbal and non-verbal. Courses and Training Ability to input and access information in the property management system/computers. Computer Literacy Compute basic arithmetic. Skills Familiarity with yield management and forecasting. Ability to perform job functions with attention to details, speed and accuracy. Ability to prioritize and organize, be a clear thinker, and calm. Ability to resolve problems using good judgment, follow directions thoroughly, understand guest s service needs, work cohesively with co-workers as part of a team.</p>
<p>Org. Setting and Reporting Created in December 1999, the United Nations Office for Disaster Risk Reduction (UNDRR) is the designated focal point in the United Nations system for the coordination of efforts to reduce disasters and to ensure synergies among the disaster reduction activities of the United Nations and regional organizations and activities in both developed and less developed countries. Led by the United Nations Special Representative of the Secretary-General for Disaster Risk Reduction (SRSG), UNDRR has over 160 staff located in its headquarters in Geneva, Switzerland, and in regional offices. Specifically, UNDRR guides, monitors, analyses and reports on progress in the implementation of the Sendai Framework for Disaster Risk Reduction 2015-2030, supports regional and national implementation of the Framework and catalyzes action and increases global awareness to reduce disaster risk working with UN Member States and a broad range of partners and stakeholders, including civil society, the private sector, parliamentarians and the science and technology community. This project position is based in the Regional Office for Arab States in Cairo, Egypt and reports to the Deputy Chief, under the overall authority of the Chief of the Regional Office. Responsibilities Within delegated authority, the incumbent will be responsible for the following duties: 1. Supports the installation, implementation, and operational use of DELTA-Resilience to strengthen national disaster risk and resilience analytics. 2. Assists in Sendai Framework Monitor (SFM) reporting and utilization, including data compilation, data quality check, validation, liaison with country coordinators and contributors, and submission in line with Sendai Framework indicators. 3. Building on existing loss and damage databases, including DesInventar, contributes to improving the quality, consistency, and interoperability of disaster loss and damage data across national systems. 4. Aligned with the Sendai Gender Action Plan (Sendai GAP), assists the improvement of data disaggregation by sex, age, income, and disability level, as well as by hazard types. 5. Contributes to the implementation of Global Disaster-Related Statistics Frameworks (G-DRSF) and the integration of disaster data and other official statistics domains to support losses and damages tracking. 6. Capacity Building: a. Supports capacity development of partners through technical assistance, training activities, and user support on disaster-related statistics and reporting tools. b. Contributes to the development of regional and national data training materials for primarily DELTA-Resilience and SFM. 7. Contributes to analytical inputs, reports, and monitoring products that inform risk-informed planning and decision-making. 8. Data Management and Systems Support: a. Compiles, clean, and tabulate disaster-related data and metadata, including SDG-relevant information, from official national and international sources. b. Maintains the DELTA-Resilience portal by performing backend data entry, uploading content, and updating statistical snapshots, blogs, indicators, and data sources as requested. c. Monitors National Statistical Office update calendars to ensure the most updated available official statistics are utilized. d. Verifies the accuracy and consistency of all information, data, and metadata entries to ensure high-quality reporting and portal integrity. 9. Performs other duties as required by UNDRR ROAS.</p><p><strong>Desired Candidate Profile</strong></p><h2>Competencies</h2><ul><li><strong>Professionalism:</strong> Knowledge and understanding of theories, concepts and approaches relevant to data analysis, data science or other related specialized field. Ability to identify issues, analyze and participate in the resolution of issues/problems. Ability to develop sources for data collection. Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases. Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Ability to apply a human rights- and gender-based approach in UNDRR s work to promote inclusion and uphold the principle of leaving no one behind.</li><li><strong>Teamwork:</strong> Work collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.</li><li><strong>Planning & Organizing:</strong> Develop clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.</li></ul><h2>Education</h2><p>Advanced university degree (Master's degree or equivalent) in data sciences, statistics, economics, disaster risk reduction, information science, computer science, management information systems or related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.</p><h2>Job - Specific Qualification</h2><p>Successful completion of non-degree programs in data analytics, business analytics or data science programs is desirable.</p><h2>Work Experience</h2><p>No work experience is requisite with a relevant advanced university degree. Two (2) years of experience in data analysis, data sciences, statistics, data monitoring, disaster risk reduction, socio-economic development, or other related area in combination with a first level university degree is required. Experience in disaster risk assessment and monitoring, disaster risk reduction, or related area is required. Experience in working with the United Nations Common System or international organizations in supporting countries through technical cooperation and capacity development programmes is desirable. Experience in data management, data analysis and data visualization tools (e.g. Tableau, Microsoft Power BI) and statistical/econometric software packages (e.g. STATA) is desirable.</p><h2>Languages</h2><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required. French is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</p>
<p>The UN Secretary-General launched on 1 January 2019 a bold and new global reform which repositioned the UN Development System to deliver more effectively and efficiently with the achievement of the 2030 Agenda and the Sustainable Development Goals (SDGs). As part of this reform, UN Resident Coordinator Offices (UN RCO), under the leadership of an empowered and independent UN Resident Coordinator - the highest-ranking official of the UN Development System and Representative of the UN Secretary-General at country level - support countries in the achievement of their development priorities and the attainment of the SDGs. In its Resolution A/RES/72/279, the United Nations General Assembly endorsed the transformation of the Development Operations Coordination Office (DCO) as a stand-alone coordination office within the United Nations Secretariat. DCO exercises managerial and oversight functions of the resident coordinator system under the oversight of the Chair of United Nations Sustainable Development Group (UNSDG). In 2026, DCO undertook a recalibration to ensure the RC system remains optimally configured to support the acceleration of the 2030 Agenda and embodies the UN 2.0 shift- anchored in data, digital, innovation, behavioral science, strategic foresight, and a mission driven organizational culture. The Associate Data Scientist contributes to the development and delivery of data science solutions to better enable the planning, decision making, and implementation of organization programmes. It contributes to the design of the products that provide situational awareness, insight, and predictive assessment to guide programme management and execution. It also contributes to identifying significant issues and opportunities to implement innovative approaches and evidence-based reasoning to complex organizational issues. This role contributes to interacting with counterparts and technical staff in relevant organizational units in data analytics, data engineer, data owners and subject matter experts to support data initiatives through building data models to be used in data analysis, prediction in support of organization's requirements and compliance with data governance, protection and security needs. It also contributes to external relationship with the UN funds, programs and other UN specialized agencies, research institutes and business industry, consultants, and NGOs to collaborate and exchange best practices and to update on new products or services. This position is located within the Office of the United Nations Resident Coordinator (Head RCO) in Cairo, Egypt, and reports to the Development Coordination Officer, Strategic Planning and RCO Team Leader. Responsibilities Within delegated authority the incumbent will support on inter-agency UNCT groups, track the Cooperation Framework and perform the following duties:</p><ol><li>Implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.</li><li>Contribute to the identification, analysis and interpretation of trends or patterns, using statistical methods to identify relevant features and variables in structured sources of information and data.</li><li>Implement process improvement mechanisms for data analytics tasks; acquire and clean data from primary or secondary sources and maintain databases/data systems.</li><li>Contribute to the development of reports, dashboards or other tools to effectively summarize findings and convey information to management.</li><li>Track and report on progress regarding department specific data initiatives.</li><li>Contribute to the creation of basic data visualization outputs to aid decision-making and communications of analysis outputs.</li><li>Contribute to project tasks, assist with data collection and initial analysis, and report unresolved issues to senior staff.</li><li>Contribute to the production of data products like reports or newsletters related to data analysis activities.</li><li>Contribute to data collection and gathering business requirements across departments to identify pain points and support data-driven analysis.</li><li>Compile and clarify data insights and develop supporting materials in preparation for stakeholder communications.</li><li>Keep abreast of the current and emerging trends and developments in data analytics best practices, technologies, tools, etc.</li><li>Contribute to data collection and preliminary analysis to support the preparation and verification of data used in model assessments.</li><li>Contribute to the design and development of data science products to reveal insights and to provide an understanding or knowledge of the data that would otherwise not be detected without the application of advanced analytical methods such as artificial intelligence, machine learning, predictive analytics, data and text mining, natural language processing, statistics, and use of relevant algorithms and computational approaches.</li><li>Contribute to the development of processes and tools to monitor and analyze model performance and data accuracy.</li><li>Contribute to activities aimed at building capacity of staff on data analytics, including trainings for staff members and other personnel.</li><li>Contribute to the trainings and workshops on data analytics.</li><li>Contribute to data preparation and preliminary analysis, support team members in data verification and routine reporting tasks, help in administrative aspects of the work plan.</li><li>Perform other related tasks as assigned.</li></ol><p><br></p><p><strong>Desired Candidate Profile</strong></p><h2>Education</h2><p>An advanced university degree (Master's degree or equivalent) in computer science, data science, analytics, statistics, applied mathematics, information management, data management, information systems, information science, economic or social sciences, or a related field, is required. A first-level university degree (Bachelor s degree or equivalent) in combination with two (2) additional years of qualifying experience may be accepted in lieu of the advanced university degree.</p><h2>Work Experience</h2><p>A minimum of two (2) years of progressively responsible experience demonstrating the knowledge, skills and ability to translate business requirements into technical solutions, is required. Knowledge of foundational concepts in data manipulation and data analysis such as data structures and statistical methods is required. Knowledge of the data lifecycle including data collection, data wrangling, analysis, visualization, deployment, monitoring, and reporting is required. Knowledge in database management to extract, transform, and load data from various sources is required. Demonstrated skills in data storytelling and data visualization tools such as Tableau, Power BI, Qlik, and R is required. Demonstrated ability to trouble-shoot and solve complex data problems, is required. Demonstrated experience and skills to communicate complex and technical matters to diverse audiences is required. Experience and knowledge of core data science and analytics concepts, including statistics and predictive modelling is desirable. Demonstrated skills in data integration tools such as Jupyter, Matlab, Knime, SPSS, and SAS is desirable.</p><h2>Languages</h2><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is required.</p>
<p>Org. Setting and Reporting This position is located in the Regional Office for the Middle East and North Africa (ROMENA), Division for Operations (DO), United Nations Office on Drugs and Crime (UNODC). The incumbent will work under the direct supervision of the Administrative and Finance Officer/ Operations Manager and the overall supervision of the Representative, ROMENA. For more information on UNODC, please visit the website at www.unodc.org Responsibilities Within delegated authority, the Procurement Assistant will be responsible for the following specific duties: Review, record and prioritize purchasing requests and obtain additional information/documentation as required; provide assistance to requisitioners in preparing scope of work and specifications of goods and services; propose product substitutions consistent with requirements to achieve cost savings; determine the availability of funding sources. Identify and recommend sources of procurement, interview potential suppliers. Produce tender documents: Invitations to Bids, Requests for Proposals and Requests for Quotation based on the nature of the requirements and cost of procurement involved. Prepare procurement processes, including the drafting of RFQ, ITB and RFP documents, receipt of quotations, bids or proposals, and their preliminary evaluation. Assist in the preparation of purchase orders and contracts, preparation of recurring purchase orders for contracting of services. Contribute to maintain relations with UNODC vendors and support vendors register in the UNGM and Umoja systems and maintain the filing system at the Procurement Unit. Prepare abstracts of offers and compile data contained in quotations, proposals and bids to determine which supplier can deliver the required goods/services at the best terms and lowest costs possible with due consideration to quality, delivery time, prompt payment and other discounts, transportation costs, etc. Enter negotiation of terms and conditions of orders under the guidance of Procurement Officers; obtain credit and other information on proposed suppliers. Finalize purchase orders and contracts for approval by the Procurement Officer, prepare submission to the Contracts Committee for review and subsequent approval by the authorized official. Resolve issues/problems related to delivered goods, including discrepancies between purchase orders and items/quantities shipped or received; prepare and sign Return to Vendor forms for unacceptable and/or damaged goods received. Maintain relevant internal databases and files; keep track of any contractual agreements, direct provisioning contracts, etc. and inform affected users of contractual rights and obligations. Research, retrieve and present information from a variety of internal and external sources on sources of supply, vendors by commodity, etc., as well as obtain specifications for new products and equipment on the market. Prepare Piggy Backing forms for LTAs and obtain the needed approvals, ensuring that the LTA s database is up to date and follow up on the requirements not to exceed the approved amounts. Ensure implementation of operational strategies, focusing on achieving the following results: Provision of inputs to procurement processes and mapping, and elaboration of internal Standard Operating Procedures (SOPs) on procurement and logistics, in consultation with the direct supervisor and office management. Provide effective control of supporting documents for all types of contracts. Maintain hard and e-filing systems ensuring safekeeping of confidential materials/documents. Compile and prepare briefings and presentation material for UNODC colleagues, background information and documentation for meetings. Support on processing Procurement processes related to the services at UNODC Cairo Office. Prepare procurement reports from SAP/ ERP Modules as required. Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. Assist with visualizations and updating information material such as web pages or brochures. Perform other work-related duties as required. Competencies Professionalism: Knowledge of procurement policies, processes and procedures and of purchasing and accounting techniques. Knowledge of financial rules and regulations and ability to research and gather information from a variety of standard sources and to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Able to perform analysis, modeling and interpretation of data in support of decision-making. Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. Education High school diploma or equivalent is required. Job - Specific Qualification A Chartered Institute of Purchasing and Supplies (CIPS) Level 4 Diploma or equivalent is required. Work Experience A minimum of five years of work experience in procurement, administrative services or related areas is required. </p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent is required.</li><li>A Chartered Institute of Purchasing and Supplies (CIPS) Level 4 Diploma or equivalent is required.</li><li>A minimum of five years of work experience in procurement, administrative services or related areas is required. The minimum years of relevant experience is reduced to three for candidates who possess a first-level university degree or higher.</li><li>Experience in the usage of computers and standard MS Office software packages (MS Word, Excel, PowerPoint, etc.) and knowledge of spreadsheet and database packages, experience in handling of web-based management systems is required.</li><li>Work experience with the United Nations system and/or other international organizations is desirable.</li><li>At least one year of experience in data analytics or related areas is desirable.</li><li>Experience in a large Enterprise Resource Planning System is desirable.</li><li>English and Arabic are required.</li></ul>
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p>
<p>Hospitality is a work of heart. Join us and become a Heartist®.</p>
<h4>Job description</h4>
<p>Identify training requirements for Food Safety System and support planning and realization of trainings.</p>
<p>Support process owners in order to identify and prepare required documents and quality records within Food Safety System requirements.</p>
<p>Monitor efficiency of Food Safety System documents within implementation and report to his/her department.</p>
<p>Within Food Safety System provide that:</p>
<ul>
<li>Lead periodic control, monitoring and validation processes according to related plan and procedures.</li>
<li>Lead monitoring and related control processes in order to lead the system in every point which affects food safety such as receiving area for foods and beverages, transportation, stores, preparation areas, buffets, etc.</li>
<li>Routine control process of issues regarding all cleaning, personal hygiene, personnel opportunities, etc.</li>
<li>Take samples from foods, drinking water, potable water, surfaces which are touching foods, personnel hands, raw materials for microbiological and/or, in case of necessity, other laboratory analysis. Comment on analysis results appropriately.</li>
<li>Routine check of personnel hands and surfaces which touch foods with practical swabs.</li>
<li>Realize following representative samples from kitchens.</li>
<li>Give trainings to spot and grouped personnel.</li>
<li>Follow legal regulations and standards related to Food Safety System.</li>
<li>Check nonconforming products which appear within Food Safety System and report.</li>
<li>Lead continuance of process in case of any emergency case, recall, etc. within related procedures; follow, monitor the results, comment and report, and monitor efficiency of planned actions. Interfere in the process in case of necessary situations.</li>
<li>Meet guests directly in case of any necessary guest complaint related to Food Safety.</li>
<li>Check the compatibility between Standards of Tour Operations Federation and current Food Safety Management System; provide necessary actions and information flow between each process owner.</li>
<li>Help lead relationships with auditors who come from tour operators or during external food safety audits.</li>
<li>Be available at the facility during audits realized by tour operators.</li>
<li>Follow the actions which should be taken for audit results of external Food Safety System audits and Tour Operators.</li>
<li>Assess recommendations and inform the staff about Food Safety Management System. Study with the department managers in order to improve the system and give necessary required information, make suggestions to establish substructure of the system, assist for continuous improvement of the system.</li>
<li>Support preparation of reports and statistical data related to Food Safety.</li>
<li>Implement the duties which are given by manager.</li>
<li>Refer to Quality Manager for leading all works, work together by getting across and provide full and effective information flows to the group of quality system management.</li>
<li>Report diagnosis after finalizing works and analysis by making into statistical data to related departments and Quality Manager.</li>
<li>Work with the facility doctor in coordination. Provide necessary actions by monitoring sickness of facility guests which is coming from foods.</li>
<li>Attend seminars, make searches in order to increase knowledge and experience. Improve continuously. Follow occupational publications and trends.</li>
<li>Work and collaborate with others in order to improve facility image, remain memorable in guests’ minds and provide guest satisfaction and trust.</li>
<li>Responsible to Quality Manager.</li>
<li>Responsible for working all kitchens and stewarding departments in accordance with hygiene rules.</li>
<li>Cooperate with all chefs of kitchen and stewarding departments.</li>
<li>Support manager by making manager’s work easier and providing continuous improvement.</li>
<li>Look after all operational equipment and materials and care for them.</li>
<li>Maintain appearance of uniforms, daily hygiene and personal hygiene according to standards at all times.</li>
<li>Move according to hygiene rules; follow technical problems and cleanings in responsible areas.</li>
<li>Have full information about hotel services and qualities such as areas, activities, etc.</li>
<li>Inform department manager in case of any accident, problem, or suspicious situation.</li>
<li>Predict that all activities and purchased equipment and belongings may create disease for the environment; join all activities organized to protect biological diversity and share responsibilities. Share individual responsibilities to increase environmental knowledge and carry out necessary trainings.</li>
<li>Provide minimum consumption of currently used items and equipment (paper, printed materials, etc.).</li>
<li>Implement necessary warnings and departmental trainings to save energy inside the facility. Carry on implementing decisions taken for saving energy. Predict effects of environment and efficiency of energy on purchased equipment.</li>
<li>Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment, and lead staff accordingly.</li>
<li>Ensure chemicals are carried safely, stored and used in accordance with laws, controlling and reducing chemical contamination.</li>
<li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Education: 4-year bachelor's degree from veterinary or equivalent faculty.</li>
<li>Experience: At least 2 years of work experience.</li>
<li>Foreign language: Sufficient level of English to communicate effectively with guests and employees.</li>
<li>Courses and training: Have theoretical training or experience in rules and legislation within job.</li>
<li>Computer literacy: MS Office applications.</li>
<li>Skills: Good representation, good communication skills, ability to create systems, inquisitive, leadership, problem-solving in times of crisis, excess stress and complex issues, analytical, good interpersonal skills, ability to establish open communication, delegation, problem-solving.</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Who we are</b>
<br>
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.<br>
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.<br>
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.<br>
#VOIS #BeUnrivalled #CreateTheFuture<br>
<br><br><br><b>About this Role</b>
<br>We are seeking a highly skilled Machine Learning Engineering Lead to drive the quality, scalability, and standardisation of machine learning solutions across the organisation. This role focuses on designing, developing, deploying, and maintaining end-to-end ML solutions while establishing technical standards, coding practices, and operational excellence. The successful candidate will combine strong software engineering expertise with advanced machine learning knowledge, work closely with stakeholders across distributed teams, and provide technical leadership, mentoring, and guidance to engineering colleagues.<br><br><br><b>What you’ll do</b>
<br>Provide technical leadership, mentoring, and guidance to junior and senior machine learning engineers, acting as a key technical reference within the team.<br>
Design, develop, and deliver solutions for large-scale, real-world machine learning challenges.<br>
Create, maintain, and optimise data pipeline platforms, ML pipelines, workflows, and automation solutions.<br>
Oversee project priorities, deliverables, timelines, and technical quality standards.<br>
Refactor and optimise machine learning algorithms to ensure production readiness and operational efficiency.<br>
Design and develop cloud-based integrations and APIs.<br>
Deliver containerised microservices following test-driven development practices.<br>
Enable and integrate cloud capabilities into developed tools and platforms.<br>
Build web applications and tools that support data scientists and facilitate customer consumption of machine learning services.<br>
Follow accessibility standards, cross-browser compatibility requirements, and established engineering best practices.<br>
Promote high-quality software engineering practices through code reviews and collaborative development.<br>
Collaborate with planners, product teams, and stakeholders to design, develop, and operate tools that meet business requirements.<br>
Support troubleshooting, root cause analysis, and issue resolution activities in collaboration with other teams.<br>
Lead technical training sessions, contribute to standard operating procedures, and support engineering recruitment activities.<br>
Conduct peer programming, knowledge sharing, and continuous improvement initiatives across the engineering community.<br><br><br><b>Who you are</b>
<br>Bachelor's degree in Computer Science, Engineering, Data Science, or a related discipline, or equivalent practical experience.<br>
Demonstrated experience in machine learning engineering, software engineering, and production-scale solution delivery.<br>
Strong expertise in machine learning algorithms, statistical modelling, and data analysis techniques.<br>
Proficiency in Python, R, Java, or similar programming languages.<br>
Experience with machine learning frameworks such as TensorFlow, scikit-learn, or equivalent technologies.<br>
Strong knowledge of data pre-processing, feature engineering, and large-scale data manipulation.<br>
Solid foundation in mathematics, statistics, and probability theory.Experience deploying, monitoring, and maintaining machine learning models throughout the full ML lifecycle.<br>
Familiarity with cloud platforms including AWS, Microsoft Azure, or Google Cloud.<br>
Experience working with big data and distributed technologies such as Hadoop, Spark, and Kubernetes.<br>
Strong understanding of Generative AI concepts and prompt engineering practices.<br>
Experience working within international and geographically distributed teams.<br>
Ability to facilitate workshops, validation sessions, and stakeholder discussions.<br>
Excellent analytical, problem-solving, communication, and collaboration skills.<br>
Experience mentoring colleagues and delivering technical training.<br>
Ability to create and maintain standard operating procedures and engineering standards.<br>
Commitment to continuous learning and adapting to emerging technologies and industry trends.<br><br><br><b>Not a perfect fit?</b>
<br>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.<br><br><br><b>What’s in it for you</b>
<br>Opportunity to work on large-scale machine learning and AI initiatives with global impact.<br>
Exposure to modern cloud, data engineering, and MLOps technologies.<br>
Chance to influence engineering standards, coding quality, and technical strategy.<br>
Collaborative international working environment with cross-functional stakeholders.<br>
Opportunities to mentor colleagues and contribute to the growth of the wider engineering community.<br>
Continuous learning through exposure to emerging technologies, Generative AI, and advanced machine learning practices.<br><br><br><b>What skills you will learn</b>
<br>Advanced machine learning lifecycle management and production deployment practices.<br>
Scalable data engineering and cloud-native architecture design.MLOps, automation, orchestration, and platform engineering capabilities.Leadership, mentoring, stakeholder management, and technical coaching skills.<br>
Enterprise-scale API development and microservices architecture.<br>
Generative AI implementation and prompt engineering best practices.<br>
Technical governance, software quality assurance, and engineering standardisation.<br><br><br><b>VOIS Equal Opportunity Employer Commitment</b>
<br>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.<br><br><br><b>Join Us</b>
<br>
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.<br>
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.<br>
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.<br>
<br><br><br><b>Alert</b>
<br>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA<br><br><br><b>Follow us on social media and #StayConnected</b>
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Instagram: VOIS Instagram<br>
Chat with our employees: Learn more about our projects<br><br><br><br>
</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><strong>Strategy:</strong></p><br><br><p>As the Head of Regulatory and Customer Rights for Standard Chartered Bank in Egypt, you will lead the proactive development and nurturing of regulatory relationships within the country through a comprehensive and structured engagement programme. Your role is critical in ensuring that all operations of Standard Chartered Bank in Egypt meet and exceed regulatory standards and adhere strictly to Group requirements.</p><br><br><p>You will be instrumental in setting and executing the vision, strategic direction, and leadership for regulatory compliance and customer rights initiatives in Egypt, aligned with the broader objectives of the Consumer, Fraud, Conduct and Compliance (CFCC) framework and the Group's growth aspirations.</p><br><br><p>Central to your mission will be fostering a culture of compliance and ethical business practices, promoting the Group Code of Conduct and Here for good values. You will oversee the establishment of a transparent organizational framework that safeguards customers' rights to fairness, transparency, and information confidentiality, while also ensuring a robust mechanism for complaint management and enhancing banking awareness among customers to empower informed decision-making.</p><br><br><p><strong>Business:</strong></p><br><br><p>You will conduct comprehensive analysis of regulatory developments and their impacts on key business operations, ensuring that all changes in laws, regulations, and policies are effectively communicated and integrated within the Egypt operations in close coordination with Group MRC Standards.</p><br><br><p>Supporting stakeholders with informed advice on policies, regulatory trends, and best practices is essential, helping them to make decisions that are compliant and forward-looking. You will monitor and interpret regulatory expectations, providing timely guidance and ensuring the Bank remains compliant and well-prepared for regulatory challenges.</p><br><br><p>A vital aspect of your role will be to anticipate regulatory risks, communicating identified trends to management for effective control implementations. Collaborative engagement with compliance specialists and regulators will keep both the business and regulatory bodies well-informed of operational developments and compliance status.</p><br><br><p>You will also oversee the customer complaints unit, ensuring processes and systems align with Customer Rights instructions, thereby reinforcing the Bank's commitment to customer-centric service and regulatory compliance.</p><br><br><b>Key Responsibilities</b> <br><p><strong>Processes:</strong></p><br><br><p>Your role will encompass providing essential support to the Compliance function in Egypt, giving confidence that all business activities and functions operate within local laws and regulations, and in alignment with operational risk tolerances and Group Standards. This includes embedding proportional control measures to mitigate risks efficiently.</p><br><br><p>You will develop and maintain robust compliance frameworks and governance structures to ensure consistent adherence to banking regulations, internal policies, and codes of conduct that protect the Bank's reputation and stakeholder interests.</p><br><br><p>Key responsibilities include crafting and updating policies, procedures, and Delegations of Authority (DOls) related to CFCC, securing their approval through the relevant Risk Committees. You will also establish and sustain a trusting relationship with regulators by following a strategically designed Regulatory Relationship Plan, conducting regular briefings, and ensuring regulatory commitments are met.</p><br><br><p>Preparation and coordination for regulatory inspections will be a regular duty, ensuring swift and effective responses. You will oversee the governance and implementation of CFCC policies, provide expert advice on regulatory and Group standards compliance, and remain vigilant on evolving regulatory landscapes to pre-emptively manage impacts on the Bank's operations.</p><br><br><p>The role will require setting control standards, advising on risk mitigation controls, managing licensing and administrative requirements, and, in cases of significant regulatory breaches, leading critical remediation efforts to inform senior management and regulators promptly, ensuring necessary corrective actions are taken.</p><br><br> <br>Egypt<br><b>Our Ideal Candidate</b> <br><p>Our ideal candidate will possess a comprehensive understanding and practical experience in regulatory compliance policies and standards specifically within the banking sector in Egypt. Expertise in providing compliance advisory services, conducting thorough compliance reviews, and ensuring customer rights assurance is essential.</p><br><br><p>The role requires a strong capability in managing complaints investigations with fairness and diligence, coupled with experience in conducting detailed compliance risk assessments. Established experience in regulatory liaison is critical, as you will be the main point of contact managing relations with financial regulators.</p><br><br><p>We seek a professional who demonstrates excellent problem-solving abilities for complex regulatory situations, backed by a willingness and capability to take bold decisions when warranted to safeguard the bank's integrity and interests.</p><br><br><p>A keen eye for detail, sound judgment, and the ability to communicate effectively with diverse stakeholders including regulators, senior management, and front-line business teams are vital. The successful candidate will be adaptable, resilient, and committed to fostering a compliance culture that aligns with Standard Chartered’s values.</p><br><br><b>About Standard Chartered</b> <br><p>Standard Chartered is a distinguished international bank with over 170 years of history, combining agility with scale to make impactful contributions globally and locally. Our mission transcends banking to making a positive difference for our clients, communities, and colleagues alike.</p><br><br><p>We are driven by a passion to challenge norms, embrace challenges, and continuously seek opportunities for meaningful growth and improvement. Joining us means embarking on a career filled with purpose, where your unique talents will be celebrated and nurtured.</p><br><br><p>With a culture grounded in our purpose to drive commerce and prosperity through our unique diversity and our brand promise to be Here for good, we value inclusivity and advocate a workplace where difference is embraced.</p><br><br><p>Together, we:</p><br><br><ul><li><strong>Do the right thing</strong> – acting with integrity, assertiveness, and putting clients at the centre of everything we do;</li><li><strong>Never settle</strong> – continuously pushing boundaries to innovate and improve, learning from every experience;</li><li><strong>Are better together</strong> – fostering an inclusive environment where everyone can be their authentic selves and collaborate to build sustainable success.</li></ul><br><b>What we offer</b> <br><p><strong>In alignment with our Fair Pay Charter,</strong> Standard Chartered offers a competitive salary package and comprehensive benefits designed to enhance your mental, physical, financial, and social wellbeing.</p><br><br><ul><li><strong>Retirement and Insurance Benefits:</strong> Core bank funding for retirement savings, alongside medical and life insurance plans, complemented by flexible and voluntary benefits tailored to individual needs.</li><li><strong>Generous Time-Off Provisions:</strong> Including annual leave, extended parental and maternity leave (up to 20 weeks), sabbaticals up to 12 months, volunteering leave, and compliance with global minimum standards amounting to a minimum of 30 combined annual and public holidays.</li><li><strong>Flexible Working Arrangements:</strong> Opportunities to balance home and office work environments with adaptable working patterns promoting work-life harmony.</li><li><strong>Wellbeing Initiatives:</strong> Access to Unmind, a leading digital wellbeing platform, resilience building courses, global Employee Assistance Programmes, mental health first-aiders, and various self-help resources.</li><li><strong>Continuous Learning Culture:</strong> Encouragement of professional growth through opportunities for reskilling, upskilling, and access to diverse physical, virtual, and digital learning platforms.</li><li><strong>Inclusive and Values-Driven Environment:</strong> Be part of a diverse organisation that celebrates uniqueness, promotes respect, and provides equal opportunity for all to realise their full potential.</li></ul><br>
</div>
Role Objectives:The Personnel Manager is accountable for the overall governance, performance, and regulatory compliance of the Personnel function across Breadfast. The role leads the Personnel team, ensuring accurate, timely, and employee-focused delivery across the employee lifecycle, including onboarding, offboarding, contract renewals, social insurance, labor-office compliance, personnel records, employee requests, attendance support, and statutory inspections. The role translates the People Operations strategy into effective operating plans, service standards, controls, and team priorities, while acting as the senior escalation point for personnel matters and partnering with relevant internal teams and government authorities to ensure compliance, data integrity, audit readiness, and continuous improvement.<br>Roles & Responsibilities:Lead, coach, and develop the Personnel team, setting clear objectives, priorities, and performance expectations. Own the Personnel operating model, KPIs, SLAs, controls, and service standards, ensuring efficient and compliant service delivery. Govern end-to-end employee lifecycle processes, including onboarding, offboarding, employee movements, contract renewals, and personnel requests. Ensure accurate and timely execution of Social Insurance and Labor Office requirements, including statutory submissions, reconciliations, inspections, and follow-up. Maintain effective relationships with government authorities and act as the senior escalation point for personnel-related matters and compliance issues. Govern personnel records and employee master data across HR systems and personnel files, ensuring accuracy, confidentiality, accessibility, and audit readiness. Oversee attendance validation and personnel inputs supporting Payroll, ensuring accurate and timely submissions and resolution of discrepancies. Review personnel reporting and dashboards, including headcount, social insurance, compliance, backlog, and service-performance reports, providing relevant insights to management. Identify operational, legal, and data risks and ensure appropriate corrective actions are implemented and escalated where required. Lead personnel process improvement and automation initiatives, ensuring effective implementation and sustainable adoption. Establish and maintain SOPs, approval matrices, quality checks, and business-continuity arrangements for critical Personnel processes. Partner with Payroll, Employee Relations, Talent Acquisition, Finance, Operations, Technology, vendors, and government authorities to ensure coordinated execution. Team capacity allocation, performance management, succession planning, and coverage plans. Personnel annual plan, budget inputs, and monthly management reporting. Social Insurance responsibilities, Forms 1, 2, and 6, monthly dues and reconciliations, authority submissions, employee printouts, as well as vehicle-license clearances. Acting as the senior Personnel representative during inspections, authority follow-ups, and escalations. Inspection readiness, including maintaining supporting records, coordinating responses, tracking observations, and formal closure of findings. Personnel-file governance, including scanning, archiving, retention, access controls, confidentiality, and document retrieval. Reconciliation and resolution of employee master-data discrepancies at source. Attendance cut-off controls and root-cause follow-up for recurring discrepancies. Automation ownership, including defining business requirements, supporting testing and system implementation, and ensuring sustainable team adoption. Maintain corrective-action plans and escalate material exposure promptly to the Head of People Operations and relevant stakeholders.<br>Required Education, Knowledge, And Skills:Bachelor's degree in Human Resources, Business Administration, Law,or a related field.8+ years of progressive experience in Personnel Operations, including at least 3 years in a managerial role leading sizable teams and high-volume operations. Expert knowledge of Egyptian Labor Law, Social Insurance regulations, Labor Office requirements, statutory forms, inspections, and employment documentation. Strong experience designing controls, KPIs, SLAs, SOPs, approval matrices, audit processes, and business-continuity plans. Strong command of HRIS/ERP and attendance systems such as Odoo and Mawared, with advanced Excel and reporting capabilities. Ability to analyze trends, reconcile complex data, identify root causes, prioritize risks, and translate findings into corrective actions. Excellent communication, negotiation, and relationship-management skills across senior leaders, employees, governmental authorities, vendors, and cross-functional teams.
Job Description<br><br>This role is required to provide full service management of key client accounts through market research, analysis and reports. The role is also responsible for the smooth execution of projects assigned to him/her, from the stage of client briefing to the final stage of report writing and presentation of results.<br><br>Responsibilities<br><br>Responsible of the end to end research cycle from client briefing to report delivery Designs proposals based on understanding of client needs Develop Nielsen business with new and existing clients Designs research instruments using different tools according to research methodology Co-ordinates the execution of projects and handles other departments responsible of the data collection and processing Co-operating with other research executives and trainees who will assist on the various stages of the project Works on the analysis and interpretation of results, provides feedback to clients and writes reports and recommendations Present final reports to client stakeholders Help in organizing interactive workshops with clients Ensure timely billing and collection of all studies handled Qualifications<br><br>University degree in Marketing, Economics or related field2-4 years of experience in Market Research Strong analytical mind Excellent numerical skills Excellent Presentation skills Excellent verbal and written communication skills in English and local language desirable Expertise in client servicing Experience in working across different research practices Experience in working with different data collection methodologies<br><br>Additional Information<br><br>Our Benefits<br><br>Flexible working environment Volunteer time off Linked In Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/<br><br><br>About NIQ<br><br>NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.<br><br>For more information, visit NIQ.com<br><br>Want to keep up with our latest updates?<br><br>Follow us on: Linked In | Instagram | Twitter | Facebook<br><br><br>Our commitment to Diversity, Equity, and Inclusion<br><br>At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
<p><h4>Join us</h4>
<p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p>
<h4>Role purpose</h4>
<p>An expert level professional technical specialist for data center mobile and fixed core infrastructure team, technical mentor to a team who is responsible for the end-to-end delivery of design, planning, and optimization of technology center and energy-saving solutions across different technologies and vendors. Liaise with different business domains to capture business requirements and customers’ needs.</p>
<h4>Key accountabilities & decision ownership</h4>
<ul>
<li>Lead the end-to-end core networks and TX solution design and delivery, managing technology solution projects and implementation phases in electromechanical infrastructure according to customer requirements and European standard KPIs.</li>
<li>Communicate and influence effectively across technology and business stakeholders in global multi-cultural teams.</li>
<li>Act as the technical representative of the project teams and competence area to all stakeholders, including the customer and technology management.</li>
<li>Deliver technical proposals and contribute to the overall team strategy in addition to solution design documents (HLD/LLD).</li>
<li>Evaluate and identify opportunities to add value to the business as a consultant to customer teams, in addition to advising and sharing experience on complex issues by providing technical guidance to project team members.</li>
<li>Work closely with the infrastructure architecture and capacity planning teams to ensure a clear and concise delivery schedule of all projects and system enhancements as agreed in technical review meetings.</li>
<li>Handle and follow up on new systems installation with the administration team as a prerequisite to projects.</li>
<li>Manage the stream of projects from infrastructure implementation until handover to system administration and operations.</li>
<li>Apply health and safety consequences associated with network engineering.</li>
<li>Coordinate with the team to reach team goals, fostering team spirit and engagement.</li>
</ul>
<h4>Core competencies, knowledge, and experience</h4>
<ul>
<li>Strong understanding of infrastructure technology centers design European standards CDCS, TIA 942, and Uptime.</li>
<li>Strong understanding of energy saving according to European standards EUREM and American standards CEM.</li>
<li>Strong understanding of health safety OSHA certificate.</li>
<li>Integration and deployment work delivery.</li>
<li>Track record of high/low level integration solutions design.</li>
<li>Technical/professional qualifications:
<ul>
<li>B.Sc. in Electric Power and Machine Department.</li>
<li>2 to 4 years of experience in the telecom sector (data center infrastructure field).</li>
<li>Experience in energy management systems.</li>
<li>Experience in delivering end-to-end data center infrastructure solution designs.</li>
<li>Deep understanding of core network new technologies and roadmap products.</li>
<li>Strong understanding of project management skills (methodologies and tools) proven by a successful track record of project delivery.</li>
<li>Advanced knowledge of different programming and automation languages (C++, Python).</li>
</ul>
</li>
</ul>
<h4>Who we are</h4>
<p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet, whilst helping our customers do the same.</p>
<p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.</p>
<p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p>
<p>Together we can.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is seeking an experienced <strong>Social Media Manager</strong> to lead the execution and growth of social media initiatives across both the company's brand and client accounts. This role combines content strategy, content creation, community engagement, analytics, and client collaboration to increase brand awareness, audience growth, and lead generation through social media marketing.</p><br>Role Overview<p>The <strong>Social Media Manager</strong> will be responsible for planning, creating, publishing, and optimizing social media content across multiple platforms while managing both company and client social media accounts. This role will oversee content calendars, identify growth opportunities, engage with online communities, analyze campaign performance, and collaborate closely with clients and internal teams to execute successful social media strategies.</p><br><p>This role is ideal for someone who enjoys combining creativity with data, understands how social media contributes to business growth, and thrives in a fast-paced agency environment managing multiple brands simultaneously.</p><br>Location<p><strong>Fully Remote | 10 AM - 2 PM EST (Part-time)</strong></p><br>Key ResponsibilitiesSocial Media Management<ul><li><p>Develop and manage social media calendars across multiple platforms and client accounts.</p><br></li><li><p>Publish content consistently while ensuring alignment with brand voice and campaign objectives.</p><br></li><li><p>Monitor industry trends, platform updates, and algorithm changes to improve content performance.</p><br></li><li><p>Identify opportunities to increase audience growth, engagement, and brand visibility.</p><br></li></ul>Content Creation<ul><li><p>Create engaging social media content, including graphics, captions, short-form videos, and other digital assets.</p><br></li><li><p>Edit and optimize content for LinkedIn, Instagram, TikTok, YouTube Shorts, and other relevant platforms.</p><br></li><li><p>Research trending topics, competitor content, and viral formats to generate new content ideas.</p><br></li><li><p>Collaborate with internal teams to develop educational, promotional, and thought leadership content.</p><br></li></ul>Community Engagement<ul><li><p>Monitor comments, direct messages, and audience interactions across social media platforms.</p><br></li><li><p>Foster engagement by responding professionally and maintaining consistent brand messaging.</p><br></li><li><p>Build relationships with industry leaders, influencers, partners, and target audiences.</p><br></li><li><p>Identify opportunities to strengthen online communities and increase audience participation.</p><br></li></ul>Analytics & Reporting<ul><li><p>Track social media KPIs including reach, engagement, follower growth, conversions, and campaign performance.</p><br></li><li><p>Build reporting dashboards and present actionable insights.</p><br></li><li><p>Create and manage UTM tracking for campaign measurement and lead attribution.</p><br></li><li><p>Analyze campaign results and recommend data-driven improvements.</p><br></li></ul>Client Collaboration<ul><li><p>Serve as a client-facing representative for social media initiatives when needed.</p><br></li><li><p>Communicate campaign performance, recommendations, and strategic updates.</p><br></li><li><p>Coordinate with internal teams to execute client social media strategies successfully.</p><br></li><li><p>Manage client expectations while ensuring projects remain aligned with business objectives.</p><br></li></ul>QualificationsExperience<ul><li><p>3+ years of experience managing social media accounts in a professional environment.</p><br></li><li><p>Experience working within a B2B marketing agency or client-service environment is strongly preferred.</p><br></li><li><p>Experience creating and managing content calendars across multiple brands.</p><br></li><li><p>Experience developing social media content, community engagement strategies, and performance reporting.</p><br></li><li><p>Client-facing experience is a strong plus.</p><br></li></ul>Skills<ul><li><p>Social media strategy and execution</p><br></li><li><p>Content creation and copywriting</p><br></li><li><p>Short-form video editing</p><br></li><li><p>Community management</p><br></li><li><p>Social media analytics and reporting</p><br></li><li><p>UTM tracking and campaign attribution</p><br></li><li><p>Canva</p><br></li><li><p>Adobe Creative Suite</p><br></li><li><p>CapCut</p><br></li><li><p>LinkedIn</p><br></li><li><p>Instagram</p><br></li><li><p>TikTok</p><br></li><li><p>YouTube</p><br></li><li><p>Google Analytics</p><br></li><li><p>AI tools such as ChatGPT or Claude</p><br></li></ul>What Success Looks Like<ul><li><p>Social media channels consistently publish engaging, high-quality content.</p><br></li><li><p>Audience reach, engagement, and follower growth continue to improve.</p><br></li><li><p>Social media initiatives contribute to measurable brand awareness and lead generation.</p><br></li><li><p>Performance reporting provides actionable insights that improve future campaigns.</p><br></li><li><p>Clients receive proactive communication and remain confident in the social media strategy and execution.</p><br></li></ul>Opportunity<p>This is an exciting opportunity to join a growing marketing organization where you'll own social media execution across multiple brands while helping clients strengthen their online presence. You'll have the opportunity to combine creativity, analytics, and client collaboration to drive measurable marketing results while continuing to grow your expertise in social media strategy and digital marketing.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>
<p><h4>Company overview</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>Overview of the role</h4>
<p>To lead the internal audit function across multiple business sectors, ensuring strategic alignment with enterprise risk management, regulatory compliance, and governance objectives. The role provides assurance to executive leadership and the Audit Committee.</p>
<h4>What you will do</h4>
<ul>
<li>Develop and execute the group-wide internal audit strategy and annual audit plan. Assist the Audit Manager in the development of the annual audit plan by assessing the degree of risk.</li>
<li>Collaborate with Risk, Compliance, and Finance to align assurance activities.</li>
<li>Drive adoption of data analytics, automation, and continuous auditing practices.</li>
<li>Lead high-impact audits, fraud investigations, and special reviews.</li>
<li>Present findings and risk insights to department owners and division heads.</li>
<li>Oversee audit team performance, resource allocation, and professional development.</li>
<li>Review and approve the audit programs that accompany each audit assignment before commencement of the audit.</li>
<li>In some cases, conduct internal audit assignments for evaluation of adequacy and effectiveness of the system of internal control and quality of performance.</li>
<li>Document audit work in the Audit Management system which can fully support the audit findings.</li>
<li>Prepare professional audit reports which clearly communicate findings, analysis, appraisals, recommendations, and information concerning the activities audited.</li>
<li>Discuss preliminary audit findings with the concerned staff/management to highlight observations and obtain their concurrence.</li>
<li>Prepare and validate the executive summary for each engagement along with the detailed report and audit follow-up form.</li>
<li>Assist in the preparation of monthly summary reports to be presented to the Group Director after review by the department head.</li>
<li>Extend audit coverage to a wider and more representative population using computer-based audit techniques, e.g., use of ACL.</li>
<li>Achieve high professional standards of audit performance, reports, and recommendations in conformity with International Standards of Internal Audit and within the Group’s policy, procedures, and long-range goals.</li>
<li>Perform consulting assignments based on management requests to establish facts or evaluate specific situations.</li>
<li>Conduct fraud investigations to identify loss/exposure, control weaknesses, personnel responsible, and recommendations to prevent recurrence.</li>
</ul>
<h4>Required skills to be successful</h4>
<ul>
<li>Minimum of 10 years of internal audit experience, with exposure to managing a team.</li>
</ul>
<h4>What equips you for the role</h4>
<ul>
<li>Bachelor’s degree in Accounting, Finance, or Business.</li>
<li>CIA, CPA, or equivalent certification is an asset, with knowledge of the internal audit function.</li>
</ul>
<p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p>
<p>Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.</p>
<p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p><br> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p><br> <p><b>Overview of the role:</b></p><br> <p>To lead the internal audit function across multiple business sectors, ensuring strategic alignment with enterprise risk management, regulatory compliance, and governance objectives. The role provides assurance to executive leadership and the Audit Committee</p><br> <p><b>What you will do:</b></p><br> <ul> <li>Develop and execute the group-wide internal audit strategy and annual audit plan. Assist the Audit Manager in the development of annual audit plan by assessing the degree of risk.</li> <li>Collaborate with Risk, Compliance, and Finance to align assurance activities.</li> <li>Drive adoption of data analytics, automation, and continuous auditing practices</li> <li>Lead high-impact audits, fraud investigations, and special reviews.</li> <li>Present findings and risk insights to department owners and division heads.</li> <li>Oversee audit team performance, resource allocation, and professional development.</li> <li>Review and approve the audit programs that accompany each audit assignment before commencement of the audit.</li> <li>In some cases, conduct internal audit assignment for evaluation of adequacy and effectiveness of the system of internal control and quality of performance.</li> <li>Documentation of audit work in Audit Management system which can fully support the audit findings.</li> <li>Prepare professional audit reports which should clearly communicate findings, analysis, appraisals, recommendations and information concerning the activities audited.</li> <li>Discuss preliminary audit findings with the concerned staff/ management to highlight the observations to management and to get their concurrences.</li> <li>Prepare and validate the executive summary for each engagement along with the detailed report and audit follow-up form.</li> <li>Assist in the preparation of monthly summary report to be presented to Group Director after it has been reviewed by department Head.</li> <li>Ability to extend audit coverage to a wider and more representative population using computer-based audit techniques. E.g. use of ACL.</li> <li>Achieve high professional standards of audit performance, reports and recommendations in conformity with International Standards of Internal Audit and within the Group’s policy, procedures and long-range goals.</li> <li>Such consulting assignments are performed based on management requests in order to establish a fact or to evaluate a specific situation.</li> <li>Fraud investigation should be conducted to identify the loss/exposure, control weaknesses, personnel responsible and recommendation to prevent reoccurrence.</li> </ul> <p><b>Required Skills to be successful:</b></p><br> <ul><li>Minimum experience of 10 years in internal audit experience, with the exposure of managing a team.</li></ul> <p><b>What equips you for the role:</b></p><br> <ul> <li>Bachelor’s degree in accounting, Finance, or Business.</li> <li>CIA, CPA, or equivalent certification is an asset. with knowledge of internal audit function.</li> </ul><p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p><br> <p>Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate <b>why</b> this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.</p><br> <p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p><br><p>For further information, and to apply, please visit our website via the “Apply” button below. </p><br><br> </div>
Job Description<br><br>The Position:<br><br>The Operational Risk and Control Specialist post is part of the UNFPA Division for Management Services’ (DMS) Quality Management Unit (QMU). The position is located in UNFPA’s Arab States Regional Office (ASRO), in Cairo, Egypt. The incumbent initially works under the supervision of the Chief, QMU. The position is rotational.<br><br>How you can make a difference:<br><br>UNFPA is the lead United Nations agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The UNFPA Strategic Plan for 2026-2029 articulates the organization’s response to a complex global environment, providing a roadmap for resilience and renewal. It is designed to accelerate the implementation of the Programme of Action of the International Conference on Population and Development (ICPD) and the achievement of the Sustainable Development Goals by 2030. This mandate is pursued through a focus on four interconnected outcomes: ending the unmet need for family planning; ending preventable maternal deaths; ending gender-based violence and harmful practices; and adapting to demographic change through evidence and rights-based policies.<br><br>In a world where fundamental human rights are at risk, we need principled and ethical staff who embody these international norms and standards and will defend them courageously and with full conviction.<br><br>UNFPA is seeking candidates who transform, inspire, and deliver high-impact sustained results, ensuring effective external relations, communications, partnership-building and resource mobilization in a rapidly changing development and funding landscape. We need staff who are transparent, exceptional in how they manage the resources entrusted to them, and who commit to delivering excellence in programme results<br><br>Job Purpose:<br><br>The incumbent provides guidance, technical support, and oversight to all business units (BUs) in the region, covering implementing partner management, internal control and fraud risk management. Based on rigorous and continuous data analysis, the incumbent identifies risks, flags and control gaps, addresses these through appropriate mitigating measures, and escalates as needed.<br><br>Guide, advise and coordinate the application of corporate policies in the region, adapt CO approaches, and contribute field perspective to standards, policies, tools Technically support BUs in the region, function as regional knowledge hub and support the RO and BUs in applying policies, effectively using systems and undertaking corrective action as necessary. Build capacity by training, coaching and backstop CO capacities Oversee BUs, monitor and analyse CO performance and identify CO performance and internal control gaps, ensure compliance and corrective action, escalate as needed<br><br><br>You would be responsible for:<br><br>Implementing Partners risk management/ HACT<br><br>The Specialist masters processes, systems and policies for implementing partner risk management or HACT and is the first port of call for all technical questions and policy guidance. The Specialist proactively monitors who detects risks, gaps and weaknesses, devises mitigating measures and ensures compliance. These processes include: Due diligence/ vetting, capacity and risk assessment, monitoring and assurance, and IP fraud risk management.<br><br>Guidance<br><br>Offer consistent guidance to BUs on implementing IP risk and assurance policies, ensuring corporate strategies are adapted to specific local contexts. Assist BUs in selecting the most appropriate operational modalities and instruments for implementing partnerships. Support BUs in the implementation of corporate risk-based IP assessment and assurance activities, facilitating the escalation process for necessary exceptions. Proactively engage at regional inter-agency fora on IP management. Guide BUs on strategic UNCT collaboration on IP management. Advocate for and support BUs in the diligent allocation of resources for the necessary IP risk mitigation and assurance and advance risk sharing efforts. In particular, guide CO on ensuring the cost of IP management is reflected in donor proposals.<br><br><br>Technical support<br><br>First port of call for technical support to the RO and BUs on IP assurance and risk management, incl. inter-agency processes. Ensure that BUs have updated knowledge on IP management. Support BUs in applying and complying with corporate policies and standards for IP management. Support the implementation by the RO and BUs of optimised corporate systems and tools, including dashboards and checklists. Serves as the hub for knowledge management and learning in the region. Collect and promote best practices in IP mgt and make them available throughout the BUs. Address knowledge, capacity and performance gaps across regions and prioritise based on risk. In consultation with the team, identify capacity gaps at business units and IPs and arrange for appropriate training on policies and best practices Provide or arrange temporary backstopping to BUs in case of capacity constraints. Provide regional quality assurance over all HACT reports in the region (capacity assessments, spot checks, audits and the follow up to recommendations from all three exercises). Facilitate development of appropriate IP due diligence tools for countries in the region taking into consideration feedback from interagency fora, UNCTs and or UN Risk units. <br><br><br>Management oversight<br><br>Using available data, reports, dashboards and interactions with BUs, monitor and follow up on regional CO compliance, timeliness and completeness. Analyse regional CO compliance and performance and identify gaps for corrective action. Provide regional quality assurance over data and processes. Ensure compliance and performance of BUs for IP assurance and ensure that targets are met. Monitor corrective action for IP mgt by BUs for gaps and ensure technical support is provided as needed. Monitor for, identify, and address CO internal control weaknesses for IP risk management and ensure they are addressed and support is provided as needed. Escalate high risks detected for IP issues to the Chief, QMU and the Regional Director as needed.<br><br><br>Internal controls and fraud risk management<br><br>The Specialist masters processes, systems and policies for the internal controls and fraud risk management portfolio and is the first port of call for all technical questions and policy guidance. The Specialist proactively monitors to detect risks, gaps and weaknesses, devices mitigating measures and ensures compliance. These processes include: assessment and optimisation of internal controls and the Internal Control Framework (ICF), segregation of duties (SOD), control of system access and user roles, Anti-Fraud and Anti-Money-laundering/Counter Financing for Terrorism (AML/CFT) and integration with enterprise risk management (ERM).<br><br>Guidance and Support<br><br>Provide consistent guidance and solutions to the RO and BUs on the implementation of the ICF, SOD, system access/user roles, AML/CFT policies. Provide technical support, backstopping and capacity building to BUs on ICF, Anti-Fraud and AML training as needed. Support BUs to implement segregation of duties in the corporate ERP and ensure access roles are assigned in line with the ICF and the guidance on SOD. Support CO’s fraud risk assessments in conjunction with ERM colleagues.<br><br><br>Management oversight<br><br>Using available data, reports and dashboards monitor regional CO compliance, timeliness and completeness. Analyse and identify gaps and raise to the RO for CO corrective action on performance gaps in the application of the ICF, including assignment of user roles, anti-fraud and AML policies. Ensure BUs take corrective actions. Ensure system user roles are aligned with the ICF policies and guidance. Promptly escalate significant internal control weaknesses to the Chief, QMU, and the Regional Director, and coordinate corrective actions with HQ business owners in human resources, procurement, finance, information technology and others as required.<br><br><br>Qualifications and Experience: <br><br>Education: <br><br>Advanced university degree in any of the following disciplines: Public Administration, Business Administration, Risk Management, Audit, Management or other related field.<br><br>Knowledge and Experience: <br><br>A minimum of 5 years of professional experience in public administration, risk management, audit or other related areas, ideally in an international organisation. Excellent interpersonal, communication, and persuasion skills. Proven ability to build and sustain effective working relationships and to command attention to urgent tasks. Experience in drafting guidance and procedures and ability to make clear, compelling oral and written presentations Initiative and sound judgment Strong data, analytical and conceptual abilities Proficiency in current office software applications and corporate IT systems. Dedication to the principles of the United Nations Previous experience in the UN and knowledge of UN internal control, risk management and implementing partner procedures is advantageous. Previous experience in field operations is advantageous.<br><br><br>Languages: <br><br>Fluency in English is required; working knowledge of Arabic is desirable.<br><br>Required Competencies: <br><br>Values:<br><br>Exemplifying integrity, Demonstrating commitment to UNFPA and the UN system, Embracing cultural diversity, Embracing change<br><br><br>Core Competencies: <br><br>Achieving results,Being accountable,Developing and applying professional expertise/business acumen,Thinking analytically and strategically,Working in teams/managing ourselves and our relationships,Communicating for impact<br><br><br>Functional Competencies:<br><br>Managing the organization’s financial resources Providing procurement services Ensuring facilities and assets management<br><br><br>Compensation and Benefits:<br><br>This position offers an attractive remuneration package including a competitive net salary plus health insurance and other benefits as applicable.<br><br>UNFPA Work Environment:<br><br>UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click here to learn more.<br><br>Disclaimer:<br><br>Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements.<br><br>UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts.<br><br>Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.<br><br>About UNFPA<br><br>We promote gender equality and empower women, girls and young people to take control of their bodies and their futures.<br><br>Learn more
<p>JOB PURPOSE The Stations Manager ensures the safe, reliable, and efficient operation of all stations along the line. He/she leads Station Supervisors and Station Masters to maintain operational discipline, asset availability, emergency readiness, and compliance with safety-critical standards. The role oversees station procedures, coordinates with OCC and Maintenance for faults and incidents, and ensures stations deliver consistent, high-quality passenger experience in line with RDMC requirements.</p><p>RESPONSIBILITIES/DUTIES</p><p>Operational Control & Station Readiness</p><ul><li>Conduct daily operational oversight across all stations under responsibility, ensuring full readiness before service begins and sustained performance during service hours.</li><li>Verify opening and closing routines, including access control, security sweeps, equipment resets, housekeeping readiness, and staffing availability.</li><li>Ensure that all operational checklists, shift logs, and safety inspection rounds are completed accurately, signed, and escalated when deviations occur.</li><li>Monitor the performance and availability of critical station systems such as PSDs, AFC equipment, escalators, elevators, CCTV, PA, ventilation, lighting, fire detection and suppression systems, and station SCADA.</li><li>Ensure that asset failures are reported immediately, categorized correctly, assigned to the relevant maintenance teams, and tracked to closure within contractual timeframes.</li><li>Proactively identify operational risks such as congestion points, crowding, equipment malfunctions, or passenger behavior patterns, and implement mitigating actions.</li><li>Oversee station readiness during special events or high-demand periods, coordinating closely with OCC and Customer Service to maintain safe passenger movement.</li><li>Validate that Station Masters are applying degraded-mode processes correctly (e.g., PSD failure, power outages, AFC fallback mode).</li><li>Ensure business continuity measures are understood and practiced by all station staff.</li></ul><p>Safety Leadership, Emergency Readiness & Incident Response</p><ul><li>Enforce all safety requirements, company standards, and legal obligations, ensuring zero deviation from safety-critical procedures.</li><li>Ensure that all station staff fully understand and comply with Safety Management System (SMS) requirements, including Stop-Work Authority, hazard reporting, and emergency escalation.</li><li>Conduct routine audits of emergency exits, firefighting equipment, communications systems, and evacuation routes to verify compliance and operability.</li><li>Plan, lead, and evaluate regular emergency drills (evacuation, smoke simulation, fire scenario, power failure, communication breakdown) in coordination with OCC, security, and safety teams.</li><li>Manage station-level response to incidents and emergencies, ensuring fast assessment, clear communication, safe crowd management, and accurate documentation.</li><li>Lead investigations for station-related incidents, near misses, or operational deviations, ensuring root causes are identified and corrective actions are implemented.</li><li>Ensure readiness of the station for regulatory audits, civil defense inspections, and safety authority reviews.</li><li>Coordinate with security teams to manage unauthorized access incidents, suspicious activity, or public safety concerns.</li></ul><p>Leadership, Competency Development & Performance Management</p><ul><li>Provide leadership to Station Supervisors and Station Masters, ensuring disciplined, professional, and customer-centric station operations.</li><li>Define competency requirements for each station role and ensure continuous assessment of technical, operational, and safety competencies.</li><li>Deliver coaching, mentoring, and on-site evaluations to uplift staff capabilities and operational discipline.</li><li>Coordinate with the Training Department to plan induction, refresher, emergency-response, and technical skills training for all station staff.</li><li>Lead performance reviews, define improvement actions, and track progress of individual performance plans.</li><li>Address performance deviations, behavioral issues, or procedural violations through corrective counseling or disciplinary action when necessary.</li><li>Maintain appropriate staffing levels by reviewing roster coverage, allocating manpower based on station needs, and planning for service disruptions or peak periods.</li><li>Ensure subcontractor teams (cleaning, security) meet service standards, comply with station safety rules, and deliver contractual performance KPIs.</li></ul><p>Passenger Experience & Service Excellence</p><ul><li>Ensure that passengers receive accurate, timely, and proactive information during normal, degraded, and emergency operations.</li><li>Monitor platform crowding, queueing systems, and passenger circulation to avoid congestion and unsafe behaviors.</li><li>Conduct regular inspections of signage, wayfinding, announcements, and station cleanliness, correcting deficiencies promptly.</li><li>Provide leadership presence during peak hours, incidents, or service disruptions to support customer service and crowd control.</li><li>Ensure station staff uphold professional behavior and high-quality customer service standards at all times.</li><li>Review passenger complaints, identify recurring issues, and implement improvement plans in coordination with customer service leadership.</li></ul><p>Coordination & Stakeholder Management</p><ul><li>Maintain continuous operational interface with OCC, especially during degraded modes, special events, and major service impacts.</li><li>Coordinate closely with Maintenance, AFC teams, Security, Customer Service, and other technical departments to ensure integrated station operations.</li><li>Participate in daily coordination calls, operational reviews, and cross-department planning meetings.</li><li>Act as the primary station operations representative during testing, commissioning, and integration of new station equipment or systems.</li><li>Support planning and delivery of engineering works by validating access requirements, worksite readiness, and safety barriers within station premises.</li></ul><p>Documentation, Reporting & Compliance</p><ul><li><br></li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><h4>ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE</h4><p>QUALIFICATIONS:</p><ul><li>Bachelor s degree in Business Administration, Transportation Management, or any relevant discipline.</li><li>Formal training in railway operations, safety management, or station management is preferred.</li><li>Fluent in English and Arabic; French is a plus.</li></ul><p>KNOWLEDGE:</p><ul><li>Strong understanding of metro/railway station operations and passenger-flow management.</li><li>Solid knowledge of safety-critical procedures, emergency response, and incident management.</li><li>Familiarity with station systems such as PSDs, escalators, elevators, AFC, CCTV, PA, ventilation, and fire protection systems.</li><li>Knowledge of risk assessment, hazard identification, and mitigation methodologies.</li><li>Competence in using maintenance and operations systems (e.g., MMS/CMMS).</li><li>Understanding of contract management related to cleaning, security, and other station services.</li><li>Strong reporting and documentation skills.</li></ul><p>EXPERIENCE:</p><ul><li>Minimum 10 years of experience in railway, metro, or comparable transport operations.</li><li>At least 3 years in a supervisory or station leadership role managing frontline operational teams.</li><li>Demonstrated experience in emergency handling, degraded modes, and safety-critical decision-making.</li><li>Proven record of coordinating multi-disciplinary teams (operations, maintenance, security, customer service).</li><li>Experience monitoring operational KPIs and driving performance improvement initiatives.</li></ul><p>DESIRED BEHAVIORS</p><ul><li>Leadership & Accountability: Leads by example, takes ownership of operational performance, and reinforces a disciplined safety culture.</li><li>Calm Under Pressure: Maintains clarity and control in emergencies or peak-demand situations.</li><li>Effective Communication: Communicates clearly and respectfully with staff, OCC, contractors, and passengers.</li><li>Proactive Risk Awareness: Identifies hazards early, anticipates operational issues, and acts decisively.</li><li>Customer-Focused Mindset: Ensures all station activities support a positive, safe, and seamless passenger experience.</li><li>Problem-Solving Orientation: Quickly analyzes issues and implements practical, safety-aligned solutions.</li><li>Team Development: Supports coaching, training, and continuous improvement of station staff competencies.</li><li>Integrity & Compliance: Demonstrates rigor in applying rules, procedures, and safety requirements without exception.</li><li>Collaboration: Builds cooperative working relationships with internal teams and external partners.</li><li>Attention to Detail: Ensures accuracy in logs, checklists, incident reports, and operational documentation</li></ul>