Laundry workers Jobs in Egypt

Job Purpose<br><br> JOB DESCRIPTION <br><br>Supervise the HSE Reps. & ensure that all project employees understand their individual responsibilities towards Heath, Safety, and Environmental protection according to OC’s HSE policies and procedures and adhere to them.<br><br>Roles & Responsibilities<br><br> Administer consistently all aspects of accident prevention, fire protection, first aid, and other safety policies. Ensure property, equipment, supplies and material to be used at work sites complies with OC’s HSE policies and procedures. Ensure routine HSE activities and safety controls are carried out to ensure protection of the life and health of employees and subcontractors. Ensure workers are provided with suitable protective equipment. Participate in weekly ‘Tool Box’ meeting as per plan scheduled by the HSE training unit. Assist the HSE Manager to analyse, report and investigate all all accidents and incidents and issue preliminary reports. Provide specialist advice and information on HSE to project employees or Managers as required. Participate in implementing the policies and procedures applicable to the section. Engage actively with, and use technology and equipment allocated to unit. Conduct HSE trainings and orientation to all new employees. Right/authorities to stop the work, and take the necessary action in case if he found unsafe act/ condition Perform other assignments as necessary to support the function/department Ensure working according to the company HSE policies and regulations, risk assessment and environmental aspects. <br><br>REPORTING & INTERACTIONS<br><br>Report to Subordinates<br><br>Senior HSE Supervisor<br><br>Senior HSE Representative<br><br>HSE Representative<br><br>Internal Contact Nature & Purpose Frequency<br><br> Project Management Project Staff HSE Department <br><br>Operational As required<br><br>External Contact Nature & Purpose Frequency<br><br>Sub Contractor’s employees Operational As required<br><br>Minimum Qualification & Requirements<br><br>Education/ Qualifications High Education level<br><br>Professional Certification ISO 45001/Environmental ISO 14001/ OSHA construction and general/ accident investigation/ HSE relevant technical courses.<br><br>Work Experience 5-7 years' of experience in a relevant position<br><br>Language<br><br>Good Command of English Language<br><br>Technical Writing is a plus<br><br>Computer Skills Microsoft Office, Internet Browsing

Some careers have more impact than others.<br><br>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.<br><br>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.<br><br><strong> Why join us <br><br></strong>To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development) . Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution<br><br><strong>The Opportunity<br><br></strong><strong> Role Context; <br><br></strong><ul><li> Excellent communication skills – Written &amp; Verbal (English/French/Arabic). </li><li> Attention to detail </li><li> Proven track record of strong focus towards high levels of Quality and Customer Service </li><li> Ability to multi-task, depending on the criticality of the tasks. </li><li> Self-motivated and should be able to work under minimal supervision. </li><li> Good team player </li><li> Flexibility to work in different shifts </li><li> Strong Relationship building skills </li><li> Quick Learner <br><br></li></ul><strong>What You’ll Do<br><br></strong><strong> Impact on the Business/Function <br><br></strong><ul><li> Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients. </li><li> Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact. <br><br></li></ul>Measure<br><br><ul><li></li><ul><li> Reviewing ongoing aged queries, ensuring items are actione appropriate and providing feedback where necessary. </li><li> By achieving a high net promoter score and positive commentary the in-country PCM teams, line managing and clients. </li><li> By investigating accurately and identifying and handling queries t client’s satisfaction. </li><li> By keeping clients fully informed of progress throughout the life c of a query. </li><li> By prioritizing work effectively in order of importance and urgency handling it in accordance with procedures. </li><li> Demonstrate a sound knowledge of the payment industry and its associated processes and systems. <br><br></li></ul>Measure<br><br> Responding and resolving the majority of payments related queries using knowledge of systems, procedures and internal contacts within the bank.<br><br><ul><li> Assistance in the retention the client and respond positively increasing the likelihood of new business from the client. <br><br></li></ul>Measure<br><br><ul><li> Feedback from internal and external stakeholders. </li><li> Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution) <br><br></li></ul>Measure</ul><ul><li></li><ul><li> Manage the delivery and resolution of all customer complaints for all CMB customer segments in supported region. </li><li> Plan and prioritize work appropriately, address complaints in order of urgency and keep the customer informed throughout the process. </li><li> Examine complaints data to grasp recurring issues, draw conclusions, and solve complaints to minimize errors, operational losses and rework. </li><li> Ensure that all product related complaints are feedback to the product and IT teams. </li><li> Ensure all customers are dealt with in accordance with compliance and regulatory requirements. </li><li> Quality/ Training: Staff is also responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP. <br><br></li></ul>Key accountabilities are;<br><br>Measure</ul><ul><li></li><ul><li> Conduct quality review of agent’s performance within teams to ensure quality service goals and standards are met and identify areas where improvement can be achieved. </li><li> Maintain a comprehensive working knowledge of procedures, compliance and audit requirements across all teams within HSBCnet helpdesk. </li><li> Audit and examines weekly/ monthly reports (eg: call disconnect, FCR, VOC and live chat data) to grasp issues, draw conclusions, and solve problems to ensure agents are compliant with the call / live chat handling process </li><li> Analyze /assess the Voice of customer survey and live chat customer dissatisfactions from a customer point of view, suggest ideas, pursue solutions to improve customer experience </li><li> Assist with training and mentor support of new hires and act as a single point of contact for queries on procedures, process, and policy. <br></li></ul></ul><strong> Customers / Stakeholders <br><br></strong><ul><li> Receive/make calls/Emails from/to customers (internal/ external) </li><li> Act effectively on all customer feedback </li><li> Ensure that the customer issues / problems are effectively investigated and resolved. </li><li> Provide HSBCnet training sessions via webex </li><li> Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank </li><li> Respond to mails/queries related to process timely with a cc to the Line Manager </li><li> Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made <br><br></li></ul>Exceeds expectations of internal and external customers<br><br><strong> Leadership &amp; Teamwork <br><br></strong><ul><li> Manages day to day process related activities for self </li><li> Work productively, professionally and demonstrate ways to improve customer service. </li><li> Regularly contributes to professional and supportive work environment by building a professional, trusted relationships with other Team members and colleagues in all areas </li><li> Ensures swift and clear communication to the stakeholder </li><li> Fosters development of co-workers </li><li> Acquire and update knowledge on procedures related to relevant processes <br><br></li></ul><strong> Operational Effectiveness &amp; Control <br><br></strong><ul><li> Meet targets on productivity and accuracy as per the targets and metrics defined for the process. </li><li> Instructions/requests to be correctly interpreted understood and implemented. </li><li> Ensure that the process related procedures are implemented as per the process manuals. </li><li> Ensure that fraud/errors/irregular transactions (if any) are identified and escalated. </li><li> Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set. <br><br></li></ul>Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.<br><br><strong>Skills<br><br></strong><strong> What you will need to succeed in the role <br><br></strong><ul><li> Fluent in English and French is a must </li><li> Previous Experience in customer facing roles </li><li> Exceptional Client focus and orientation </li><li> Interpersonal, verbal and written communication skills. </li><li> Ability to communicate efficiently with local and global teams </li><li> Excellent organizational and time management skills </li><li> Ability to multi-task, depending on the criticality of the tasks. </li><li> Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn. <br><br></li></ul><strong> What additional skills will be good to have? <br><br></strong><ul><li> Experience and proficiency with web-based technologies. </li><li> Position requires technical knowledge where GPS experience is asset. </li><li> MS office. </li><li> MI and Reporting/ Real time management. <br><br></li></ul>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”<br><br>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.<br><br>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***

Job Purpose<br><br> JOB DESCRIPTION <br><br>Supervise the HSE Reps. & ensure that all project employees understand their individual responsibilities towards Heath, Safety, and Environmental protection according to OC’s HSE policies and procedures and adhere to them.<br><br>Roles & Responsibilities<br><br> Administer consistently all aspects of accident prevention, fire protection, first aid, and other safety policies. Ensure property, equipment, supplies and material to be used at work sites complies with OC’s HSE policies and procedures. Ensure routine HSE activities and safety controls are carried out to ensure protection of the life and health of employees and subcontractors. Ensure workers are provided with suitable protective equipment. Participate in weekly ‘Tool Box’ meeting as per plan scheduled by the HSE training unit. Assist the HSE Manager to analyse, report and investigate all all accidents and incidents and issue preliminary reports. Provide specialist advice and information on HSE to project employees or Managers as required. Participate in implementing the policies and procedures applicable to the section. Engage actively with, and use technology and equipment allocated to unit. Conduct HSE trainings and orientation to all new employees. Right/authorities to stop the work, and take the necessary action in case if he found unsafe act/ condition Perform other assignments as necessary to support the function/department Ensure working according to the company HSE policies and regulations, risk assessment and environmental aspects. <br><br>REPORTING & INTERACTIONS<br><br>Report to Subordinates<br><br>Senior HSE Supervisor<br><br>Senior HSE Representative<br><br>HSE Representative<br><br>Internal Contact Nature & Purpose Frequency<br><br> Project Management Project Staff HSE Department <br><br>Operational As required<br><br>External Contact Nature & Purpose Frequency<br><br>Sub Contractor’s employees Operational As required<br><br>Minimum Qualification & Requirements<br><br>Education/ Qualifications High Education level<br><br>Professional Certification ISO 45001/Environmental ISO 14001/ OSHA construction and general/ accident investigation/ HSE relevant technical courses.<br><br>Work Experience 5-7 years' of experience in a relevant position<br><br>Language<br><br>Good Command of English Language<br><br>Technical Writing is a plus<br><br>Computer Skills Microsoft Office, Internet Browsing

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Senior Collector<p>About the Role</p><br><p>The Senior Collector is responsible for executing KONE's customer credit management, collection, and dispute management activities.</p><br><p>The Senior Collector deploys credit policies so that an acceptable level of risk is maintained, collections are made on time, losses are kept to a minimum, and arrears are economically collected. The role executes the collection strategy, ensures the dispute management routing is fit for purpose for local conditions in alignment with global guidelines, and ensures that bad debt provisions and write-offs are processed according to the defined rules.</p><br><p>The Senior Collector works closely with the BPO partner, Frontline Customer Service &amp; Admin (CS&amp;A), and the upstream organization.</p><br><p>Senior Collector is a Business Process Outsourcing (BPO) role by default. However, the role may exist in larger KONE units in order to support the Credit Controller in their tasks. Where a decision is taken to retain selected key customer accounts under Frontline collection responsibility, the Senior Collector performs the collection and dispute management transactional tasks for those specified accounts instead of the BPO. The same tools and KPIs apply, regardless of who performs the collection activity.</p><br><p>Key Responsibilities</p><br><ul><li>Coordinating the BPO and retained organization for credit management, collection, and dispute management processes</li><li>Resolving and supporting the Frontline in solving complicated collection cases</li><li>Performing dispute root cause analysis and driving corrective actions from an end-to-end perspective</li><li>Carrying out the first collection contact physically, where local requirements call for it</li></ul><p><b>Transactional tasks for accounts retained in Frontline responsibility</b></p><br><ul><li>Dispute management routing for agreed retained accounts</li><li>Recording invoice disputes into the collection and dispute management solution as they arise</li><li>Initiating and following the dispute management workflow by dispatching recorded disputes to the relevant business responsible people in the organization for resolution</li><li>Applying the collection strategy for agreed retained accounts</li><li>Conducting collection calls with customers in a structured way</li><li>Requesting promises to pay from customers as part of collection contacts, and recording the given promises</li><li>Coordinating with CS&amp;A and inbound teams for the assigned portfolio of customers to ensure all queries and disputes are appropriately handled and resolved to facilitate collection activities</li></ul><p>Experience &amp; Education</p><br><p><b>Required</b></p><br><ul><li>3–5 years of experience in accounts receivable, collections, credit control, or order-to-cash, ideally within a multinational or shared services/BPO-supported environment</li><li>Bachelor's degree in Accounting, Finance, Business Administration, or a related field</li><li>Demonstrated ownership of a customer portfolio, including direct collection contact with customers by phone, email, and where required, in person</li><li>Hands-on experience with dispute and deduction management: logging, routing, and following up to resolution</li><li>Experience working with or alongside an outsourced service provider (BPO/SSC) is strongly preferred</li></ul><p><b>Preferred</b></p><br><ul><li>Experience in construction, industrial, or project-based B2B industries where invoicing is milestone- or contract-driven</li><li>Exposure to credit risk assessment, bad debt provisioning, and write-off processes</li></ul><p>Skills &amp; Competencies</p><br><p><b>Technical</b></p><br><ul><li>ERP experience in the O2C/AR module — SAP FI-AR or equivalent</li><li>Familiarity with a collection and dispute management solution (SAP FSCM Collections &amp; Dispute Management, HighRadius, or similar workflow tool)</li><li>Strong Excel skills, including pivot tables, lookups, and reconciliation of large invoice files</li><li>Ability to work with AR KPIs — DSO, aging buckets, collection effectiveness, promise-to-pay conversion, and dispute cycle time</li><li>Fluent Arabic and strong written and spoken English</li></ul><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.</i></p><br><p>Read more on <span><i><u>https://kone.com/global/en/careers.html</u></i></span></p><br> </div>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The Commis role in the IKEA Food & Beverages division is focused on assisting cooks with daily food production, ensuring adherence to food safety standards, and enhancing the culinary experience for guests. This position requires maintaining a safe, efficient, and inviting environment that embraces IKEA values. Success in this role is measured by guest satisfaction, compliance with food safety regulations, and operational performance. The Commis supports the Chef, participates in staff development, and seeks continuous improvement while contributing to the store's commercial goals.</p> <h4>What you will do</h4> <p><strong>Customers</strong></p> <ul> <li>Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them based on IKEA values.</li> <li>Lead by example and serve as a good ambassador for the IKEA store in all interactions with guests, encouraging them to return.</li> <li>Engage in daily dialogue with guests to obtain feedback and learn more about their needs and wants, acting on this input.</li> <li>Ensure our guests have a great shopping experience throughout their visit.</li> </ul> <p><strong>Commercial</strong></p> <ul> <li>Coordinate food safety in the store and ensure that IKEA Food Safety programs are implemented and followed.</li> <li>Stay updated on current and upcoming national legislation on food safety.</li> <li>Ensure that all IKEA FOOD co-workers are familiar with CASY (incident reporting).</li> <li>Guide the IKEA FOOD Team in emergency management and incident response related to food safety.</li> <li>Initiate and follow up on investigations of incidents regarding national and international food range concerns.</li> </ul> <p><strong>People</strong></p> <ul> <li>Collaborate with the Chef to increase knowledge and expertise in all areas of food production.</li> <li>Ensure correct use of equipment at all times, reporting any breakdowns or failures to the Chef.</li> <li>Attend and participate in training sessions as required.</li> <li>Perform other related functions that may be assigned from time to time.</li> </ul> <p><strong>Steering the business</strong></p> <ul> <li>Actively work to make the IKEA store successful, focusing on attracting visitors, achieving sales growth, ensuring guest satisfaction, and performing well on KPIs.</li> <li>Ensure the implementation and follow-up of SOP rules and guidelines.</li> </ul> <p><strong>Operations</strong></p> <ul> <li>Implement systems and methods from IKEA Concept Documentation in the Restaurant, Bistro, and co-worker restaurant.</li> <li>Ensure all ingredients are available from stores and are of good quality.</li> <li>Ensure high-quality food production by following standard recipes and correct portioning.</li> <li>Follow all food safety rules and regulations to ensure safe production and storage.</li> <li>Maintain cleanliness of workstations per cleaning schedules.</li> <li>Assist in the preparation, cooking, and presentation of culinary dishes, enforcing strict health and hygiene standards.</li> <li>Ensure all equipment and machinery function according to standards and perform preventive maintenance as needed.</li> <li>Confidently handle food processing and use IKEA tools, manuals, and guidelines.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Excellent communication and interpersonal skills.</li> <li>Proven leadership abilities with the ability to motivate and develop team members.</li> <li>Ability to work effectively in a diverse and dynamic team setting.</li> <li>Strong understanding and commitment to food safety and hygiene standards.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Minimum of 2 years experience in a service environment, ideally sales or hospitality.</li> <li>Secondary degree.</li> <li>Interest and knowledge in culinary or food service industry.</li> <li>Strong customer focus and multitasking capabilities in a high-volume, fast-paced environment.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

Job Purpose<br><br> JOB DESCRIPTION <br><br>Supervise the HSE Reps. & ensure that all project employees understand their individual responsibilities towards Heath, Safety, and Environmental protection according to OC’s HSE policies and procedures and adhere to them.<br><br>Roles & Responsibilities<br><br> Administer consistently all aspects of accident prevention, fire protection, first aid, and other safety policies. Ensure property, equipment, supplies and material to be used at work sites complies with OC’s HSE policies and procedures. Ensure routine HSE activities and safety controls are carried out to ensure protection of the life and health of employees and subcontractors. Ensure workers are provided with suitable protective equipment. Participate in weekly ‘Tool Box’ meeting as per plan scheduled by the HSE training unit. Assist the HSE Manager to analyse, report and investigate all all accidents and incidents and issue preliminary reports. Provide specialist advice and information on HSE to project employees or Managers as required. Participate in implementing the policies and procedures applicable to the section. Engage actively with, and use technology and equipment allocated to unit. Conduct HSE trainings and orientation to all new employees. Right/authorities to stop the work, and take the necessary action in case if he found unsafe act/ condition Perform other assignments as necessary to support the function/department Ensure working according to the company HSE policies and regulations, risk assessment and environmental aspects. <br><br>REPORTING & INTERACTIONS<br><br>Report to Subordinates<br><br>Senior HSE Supervisor<br><br>Senior HSE Representative<br><br>HSE Representative<br><br>Internal Contact Nature & Purpose Frequency<br><br> Project Management Project Staff HSE Department <br><br>Operational As required<br><br>External Contact Nature & Purpose Frequency<br><br>Sub Contractor’s employees Operational As required<br><br>Minimum Qualification & Requirements<br><br>Education/ Qualifications High Education level<br><br>Professional Certification ISO 45001/Environmental ISO 14001/ OSHA construction and general/ accident investigation/ HSE relevant technical courses.<br><br>Work Experience 5-7 years' of experience in a relevant position<br><br>Language<br><br>Good Command of English Language<br><br>Technical Writing is a plus<br><br>Computer Skills Microsoft Office, Internet Browsing

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Some careers have more impact than others.</span></span></p><br><br><p><span><span>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</span></span></p><br><br><br><p><span><span>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</span></span></p><br><br><p><span><strong>Why join us</strong></span></p><br><br><p><span>To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s).&nbsp; Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.</span></p><br><br><br><p><span><strong>The Opportunity: </strong></span></p><br><br><p><span><strong>Role Context:</strong></span></p><br><br><ul><li><span>Excellent communication skills – Written &amp; Verbal (English/Arabic).</span></li><li><span>Attention to detail&nbsp;&nbsp;</span></li><li><span>Proven track record of strong focus towards high levels of Quality and Customer Service&nbsp;&nbsp;&nbsp;</span></li><li><span>Ability to multi-task, depending on the criticality of the tasks.&nbsp;&nbsp;</span></li><li><span>Self-motivated and should be able to work under minimal supervision.&nbsp;</span></li><li><span>Good team player&nbsp;</span></li><li><span>Flexibility to work in different shifts</span></li><li><span>Strong Relationship building skills&nbsp;</span></li><li><span>Quick Learner&nbsp;</span></li></ul><br><p><span><strong>What you’ll do:</strong></span></p><br><br><p><span><strong>Impact on the Business/Function:</strong></span></p><br><br><ul><li><span>Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.</span></li><li><span>Provide excellent client management support, improve client engagement and resolve the majority of client enquiries at the first point of contact.</span></li></ul><br><p><span><strong>Measure</strong></span></p><br><br><ul><li><span>Reviewing ongoing aged queries, ensuring items are actioned appropriate and providing feedback where necessary.</span></li><li><span>By achieving a high net promoter score and positive commentary the in-country PCM teams, line managing and clients.</span></li><li><span>By investigating accurately and identifying and handling queries to client’s satisfaction.</span></li><li><span>By keeping clients fully informed of progress throughout life of a query.</span></li><li><span>By prioritizing work effectively in order of importance and urgency handling it in accordance with procedures.</span></li><li><span>Demonstrate a sound knowledge of the payment industry and its associated processes and systems.</span></li></ul><br><p><span><strong>Measure</strong></span></p><br><br><ul><li><span>Responding and resolving the majority of payments related queries using knowledge of systems, procedures and internal contacts within the bank.</span></li><li><span>Assistance in the retention of the client and respond positively increasing the likelihood of new business from the client.</span></li></ul><br><p><span><strong>Measure</strong></span></p><br><br><p><span>Feedback from internal and external stakeholders.</span></p><br><br><br><p><span><strong>Complaints handling</strong> - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customers and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)</span></p><br><br><br><p><span><strong>Measure</strong></span></p><br><br><ul><li><span>Manage the delivery and resolution of all customer complaints for all CMB customer segments in MENA (except UAE).</span></li><li><span>Plan and prioritize work appropriately, address complaints in order of urgency and keep the customer informed throughout the process.</span></li><li><span>Examine complaints data to grasp recurring issues, draw conclusions, and solve complaints to minimize errors, operational losses and rework.</span></li><li><span>Ensure that all product related complaints are feedback to the product and IT teams.</span></li><li><span>Ensure all customers are dealt with in accordance with compliance and regulatory requirements.</span></li></ul><br><p><span><strong>Quality/ Training:</strong> Staff is also responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.</span></p><br><br><br><p><span><strong>Key accountabilities are:</strong></span></p><br><br><p><span><strong>Measure </strong></span></p><br><br><ul><li><span>Conduct quality review of agent’s performance within teams to ensure quality service goals and standards are met and identify areas where improvement can be achieved.</span></li><li><span>Maintain a comprehensive working knowledge of procedures, compliance and audit requirements across all teams within HSBCnet helpdesk.</span></li><li><span>Audit and examines weekly/ monthly reports (eg: call disconnect, FCR, VOC and live chat data) to grasp issues, draw conclusions, and solve problems to ensure agents are compliant with the call / live chat handling process</span></li><li><span>Analyze /assess the Voice of customer survey and live chat customer dissatisfactions from a customer point of view, suggest ideas, pursue solutions to improve customer experience</span></li><li><span>Assist with training and mentor support of new hires and act as a single point of contact for queries on procedures, processes, and policy.&nbsp;</span></li></ul><br><p><span><strong>Customers / Stakeholders:&nbsp;</strong></span></p><br><br><ul><li><span>Receive/make calls/Emails from/to customers (internal/ external)&nbsp;</span></li><li><span>Act effectively on all customer feedback</span></li><li><span>Ensure that the customer issues / problems are effectively investigated and resolved.</span></li><li><span>Provide HSBCnet training sessions via webex</span></li><li><span>Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank</span></li><li><span>Respond to mails/queries related to process timely with a cc to the Line Manager</span></li><li><span>Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made</span></li><li><span>Exceeds expectations of internal and external customers</span></li></ul><br><p><span><strong>Leadership &amp; Teamwork:</strong></span></p><br><br><ul><li><span>Manages day to day process related activities for self&nbsp;</span></li><li><span>Work productively, professionally and demonstrate ways to improve customer service.</span></li><li><span>Regularly contributes to professional and supportive work environment by building a professional, trusted relationships with other Team members and colleagues in all areas&nbsp;</span></li><li><span>Ensures swift and clear communication to the stakeholder</span></li><li><span>Fosters development of co-workers</span></li><li><span>Acquire and update knowledge on procedures related to relevant processes</span></li></ul><br><p><span><strong>Operational Effectiveness &amp; Control:</strong></span></p><br><br><ul><li><span>Meet targets on productivity and accuracy as per the targets and metrics defined for the process.</span></li><li><span>Instructions/requests to be correctly interpreted understood and implemented.&nbsp;</span></li><li><span>Ensure that the process related procedures are implemented as per the process manuals.</span></li><li><span>Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.</span></li><li><span>Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.&nbsp;</span></li><li><span>Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.</span></li></ul><br><p><span><strong>What you will need to succeed in the role</strong></span></p><br><br><p><span><strong>Skills </strong></span></p><br><br><ul><li><span>Fluent in English.</span></li><li><span>Exceptional Client focus and orientation</span></li><li><span>Interpersonal, verbal and written communication skills.&nbsp;&nbsp;</span></li><li><span>Ability to communicate efficiently with local and global teams</span></li><li><span>Excellent organizational and time management skills&nbsp;</span></li><li><span>Ability to multi-task, depending on the criticality of the tasks.&nbsp;&nbsp;</span></li><li><span>Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.</span></li></ul><br><p><span><strong>What additional skills will be good to have? </strong></span></p><br><br><ul><li><span>Experience and proficiency with web-based technologies.&nbsp;</span></li><li><span>Position requires technical knowledge where GPS experience is asset.</span></li><li><span>MS office.</span></li><li><span>MI and Reporting/ Real time management.</span></li></ul><br><p><span><span>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”</span></span></p><br><br><br><p><span><span>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</span></span></p><br><br><br><p><span><span>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</span></span></p><br><br><br><br> </div>

Contacts to apply Please send us an email (with both contacts) with your CV.pierre.demarest@decathlon.comsara.helmy@decathlon.comTips : tell us about your favorite sport in the email ;)<br>Position Production Supply Specialist<br>Role Descriptionfull-time, on-site role as a Production Supply Specialist based in Cairo, Egypt. Monitor and optimize inventory levels and planned order quantities at both components and finished good levels. Communicate effectively the manufacturing capacity and resource utilization to support retail demand with great flexibility. Forecast activities associated within the assigned role<br>Role Responsibilities Sales & Operational Planning: Partner with upstream and downstream planners and the Operations team to meet customer needs (long term and short term) while limiting additional cost.<br>#Capacity Planning:Develop detailed production schedules to support Master Production Schedule (MPS) for the various product families. Accountable for weekly, monthly and seasonal capacity visibility for Zone/Retail Planners. Consolidate demand from all custom zones into short and long term production plans to ensure production capacity aligns with global demand<br>#Order & RM Planning Execute necessary transactions such as planned production orders, delivery orders, and work orders. Review production output against detailed schedules and communicate the constraints to Zone/Retail Planners in advance to help in decision-making. Maintain on-going relationship and communication with Suppliers to ensure that purchase orders are delivered as per schedule, quantities, and pricing. Interact with multiple departments to ensure smooth material flow, address issues such as material shortages, receiving issues, etc.<br>#Supplier Management Develop and maintain long term relationships with Suppliers and co-workers, promoting Decathlon values, transparency, objectivity and fairness. Work towards Supplier autonomy by process improvement projects as per Decathlon standards in a continuous improvement mindset. Work closely with the Supplier Planning team at factories to understand constraints and/or other issues and alert forecast changes instantly.<br>Role Qualifications:Degree in Engineering or Supply Chain or Business (Preferably Textile Engineering, Supply Chain Management) Minimum 2 years of hands-on experience in a manufacturing or production environment. Communication: Fluency in English with strong interpersonal skills to thrive in a fast-paced, international environment. Mobility: Ready to travel, be mobile, and work directly on the factory floor.<br><br>About the company We are Decathlon. We are sport. And we believe that sport brings out the best in people, especially those in teams.<br>Our teammates are as passionate about people as they are about sport. Our values guide our daily actions: Vitality, Generosity, Responsibility, and Authenticity.<br>We are driven by our purpose: We move people through the wonders of sport. This purpose is shared across the 70+ countries where we are present, in the 80+ sports we support, and through the products we design, engineer, produce, and distribute ourselves. Because no matter your age, background, or ability, sport should be a space where everyone grows, connects, and can be themselves.<br>We love what we do and we dare to take risks. We have the right to fall and the opportunity to learn from it. This is lived every day by our 100,000+ teammates, who are trusted with a clear mission from day one. They take on responsibility early, supported by honest feedback and strong human connections.<br>We are constantly working to build a workplace where everyone feels safe, respected and included. A workplace where people are free to show up as their true selves and know they belong. We take pride in creating products that are accessible while taking responsibility for our environmental impact and long-term commitment to the planet.<br>Whether you visit one of our 1,800+ stores or connect with us online, we live by the same customer philosophy: satisfied or satisfied.<br>The words of our founder Michel Leclercq still guide us today: "Everyday is a new starting line"<br>We win as a team. We grow as a team.<br>And we celebrate the wins, and the learnings, together. Are you ready to play?

<p>POSITION SUMMARY Use appropriate rescue techniques if observing swimmers in need of assistance. Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Promote a fun and relaxing atmosphere for guests. Obtain, fold, and stack towels according to company procedures. Wash, mop, and clean the pool deck. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; ensure uniform and personal appearance are clean and professional; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support all co-workers and treat them with dignity and respect. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: No related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: CPR Certification First Aid Certification Fitness Equipment Any certification or training required by local and state agencies.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Some careers have more impact than others.</span></span></p><br><br><p><span><span>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</span></span></p><br><br><br><p><span><span>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</span></span></p><br><br><p><strong><span>Why join us</span></strong></p><br><br><p><span>To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s).&nbsp; Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development)</span><span>.</span><span> Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution</span></p><br><br><br><p><strong><span>The Opportunity: </span></strong></p><br><br><ul><li><span>Working hours window from 3pm to 3am ( 9 working hours)</span></li><li><span>Excellent communication skills – Written &amp; Verbal (English/Arabic). </span></li><li><span>Attention to detail &nbsp;&nbsp;</span></li><li><span>Proven track record of strong focus towards high levels of Quality and Customer Service&nbsp; &nbsp;</span></li><li><span>Ability to multi-task, depending on the criticality of the tasks. &nbsp;&nbsp;</span></li><li><span>Self-motivated and should be able to work under minimal supervision. &nbsp;</span></li><li><span>Good team player &nbsp;</span></li><li><span>Flexibility to work in different shifts </span></li><li><span>Strong Relationship building skills &nbsp;</span></li><li><span>Quick Learner</span></li></ul><br><br><br><p><strong><span>What you’ll do:</span></strong></p><br><br><ul><li><span>Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients. </span></li><li><span>Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.&nbsp;</span></li></ul><ul><li><span>Reviewing ongoing aged queries, ensuring items are actione appropriate and providing feedback where necessary. </span></li><li><span>By achieving a high net promoter score and positive commentary the in-country PCM teams, line managing and clients. </span></li><li><span>By investigating accurately and identifying and handling queries t client’s satisfaction. </span></li><li><span>By keeping clients fully informed of progress throughout the life c of a query. </span></li><li><span>By prioritizing work effectively in order of importance and urgency handling it in accordance with procedures. </span></li></ul><br><ul><li><span>Demonstrate a sound knowledge of the payment industry and its associated processes and systems. </span></li></ul><br><p><span>Measure</span></p><br><br><br><ul><li><span>Responding and resolving the majority of payments related queries using knowledge of systems, procedures and internal contacts within the bank.&nbsp;</span></li><li><span>Assistance in the retention the client and respond positively increasing the likelihood of new business from the client.&nbsp;</span></li></ul><br><p><span>Measure </span></p><br><br><ul><li><span>Feedback from internal and external stakeholders.&nbsp;</span></li></ul><ul><li><span>Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution) </span></li></ul><p><span>Measure </span></p><br><br><ul><li><span>Manage the delivery and resolution of all customer complaints for all CMB customer segments in supported region. </span></li><li><span>Plan and prioritize work appropriately, address complaints in order of urgency and keep the customer informed throughout the process. </span></li><li><span>Examine complaints data to grasp recurring issues, draw conclusions, and solve complaints to minimize errors, operational losses and rework. </span></li><li><span>Ensure that all product related complaints are feedback to the product and IT teams. </span></li><li><span>Ensure all customers are dealt with in accordance with compliance and regulatory requirements. </span></li><li><span>Quality/ Training: Staff is also responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.&nbsp;</span></li></ul><br><p><strong><span>Key accountabilities are:</span></strong></p><br><br><ul><li><span>Conduct quality review of agent’s performance within teams to ensure quality service goals and standards are met and identify areas where improvement can be achieved. </span></li><li><span>Maintain a comprehensive working knowledge of procedures, compliance and audit requirements across all teams within HSBCnet helpdesk. </span></li><li><span>Audit and examines weekly/ monthly reports (eg: call disconnect, FCR, VOC and live chat data) to grasp issues, draw conclusions, and solve problems to ensure agents are compliant with the call / live chat handling process </span></li><li><span>Analyze /assess the Voice of customer survey and live chat customer dissatisfactions from a customer point of view, suggest ideas, pursue solutions to improve customer experience </span></li><li><span>Assist with training and mentor support of new hires and act as a single point of contact for queries on procedures, process, and policy.&nbsp; </span></li></ul><br><p><strong><u><span>Customers / Stakeholders</span></u></strong></p><br><br><ul><li><span>Receive/make calls/Emails from/to customers (internal/ external)&nbsp; </span></li><li><span>Act effectively on all customer feedback </span></li><li><span>Ensure that the customer issues / problems are effectively investigated and resolved. </span></li><li><span>Provide HSBCnet training sessions via webex </span></li><li><span>Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank </span></li><li><span>Respond to mails/queries related to process timely with a cc to the Line Manager </span></li><li><span>Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made </span></li></ul><p><span>Exceeds expectations of internal and external customers</span></p><br><br><br><p><strong><u><span>Leadership &amp; Teamwork</span></u></strong></p><br><br><ul><li><span>Manages day to day process related activities for self&nbsp; </span></li><li><span>Work productively, professionally and demonstrate ways to improve customer service. </span></li><li><span>Regularly contributes to professional and supportive work environment by building a professional, trusted relationships with other Team members and colleagues in all areas&nbsp; </span></li><li><span>Ensures swift and clear communication to the stakeholder </span></li><li><span>Fosters development of co-workers </span></li><li><span>Acquire and update knowledge on procedures related to relevant processes </span></li></ul><br><p><strong><u><span>Operational Effectiveness &amp; Control</span></u></strong></p><br><br><ul><li><span>Meet targets on productivity and accuracy as per the targets and metrics defined for the process. </span></li><li><span>Instructions/requests to be correctly interpreted understood and implemented.&nbsp; </span></li><li><span>Ensure that the process related procedures are implemented as per the process manuals. </span></li><li><span>Ensure that fraud/errors/irregular transactions (if any) are identified and escalated. </span></li><li><span>Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.&nbsp; </span></li><li><span>Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.</span></li></ul><br><p><strong><span>What you will need to succeed in the role</span></strong></p><br><br><ul><li><span>Fluent in English. </span></li><li><span>Previous Experience in customer facing roles</span></li><li><span>Exceptional Client focus and orientation </span></li><li><span>Interpersonal, verbal and written communication skills.&nbsp;&nbsp; </span></li><li><span>Ability to communicate efficiently with local and global teams </span></li><li><span>Excellent organizational and time management skills&nbsp; </span></li><li><span>Ability to multi-task, depending on the criticality of the tasks.&nbsp;&nbsp; </span></li><li><span>Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn. </span></li></ul><br><p><strong><span>What additional skills will be good to have?</span></strong></p><br><br><ul><li><span>Experience and proficiency with web-based technologies.&nbsp; </span></li><li><span>Position requires technical knowledge where GPS experience is asset. </span></li><li><span>MS office.</span></li><li><span>MI and Reporting/ Real time management. </span></li></ul><br><p><span><span>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”</span></span></p><br><br><br><p><span><span>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</span></span></p><br><br><br><p><span><span>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</span></span></p><br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Oversee and implement project activities across targeted governorates, supervising field coordinators and volunteers.</p><p>Develop and execute detailed activity plans in line with the project budget and objectives.</p><p>Manage, request, and settle expenses related to activities, ensuring cost optimization and financial accountability.</p><p>Maintain open communication with volunteers across governorates, ensuring their active engagement and participation.</p><p>Monitor and supervise the monthly tasks of field coordinators and volunteers to ensure the successful completion of field activities.</p><p>Coordinate with the Business Development department for social media coverage and visibility of project activities.</p><p>Contribute to organizing and executing major project-related events.</p><p>Verifying data that comes case workers.</p><p>Managing two women-friendly spaces in Damietta and Giza.</p><p>Managing the friendly space coordinators and workers as well.</p><p>Prepare and present detailed reports on project progress, challenges, and outcomes.</p><p>Develop and maintain forms, records, and documentation to accurately capture all project activities.</p><p>Set up and organize project files to ensure all information and communications are appropriately documented and easily accessible.</p><p>Prepare accurate technical and financial reports per activity, as well as monthly, quarterly, and final project reports.</p><p>Review and edit reports submitted by field coordinators and volunteers to ensure accuracy and completeness.</p><p>Assist in developing clear and concise concept notes for project components and activities, aligning with project goals and donor requirements.</p><p>Monitor and manage project budgets, ensuring proper allocation and utilization of resources.</p><p>Work closely with the finance team for accurate and timely financial reporting, adhering to donor and organizational financial policies.</p><p>Track expenses and project funds to ensure financial transparency and accountability.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum of 5 years of experience within development organizations.</p><p>Bachelor's degree in social studies, Economics, Business Administration, International Relations, or a related field.</p><p>Excellent verbal and written communication skills.</p><p>Ability to connect with and engage adolescents and youth volunteers.</p><p>Well-organized and goal oriented.</p><p>Strong analytical and time-management skills, with a commitment to meeting deadlines.</p><p>Ability to work independently or as part of a team.</p><p>Proficiency in both English and Arabic is required.</p><p>Previous experience in similar projects or contexts is preferred.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Receive and stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Stack received merchandise on pallets or carts. Complete requisition forms for inventory and supplies. Notify manager/supervisor of low stock levels in a timely manner. Receive deliveries, store perishables properly, and rotate stock. Inspect deliveries and date times to verify freshness, cleanliness, consistency, and quality throughout case lots. Refuse acceptance of damaged, unacceptable, or incorrect items. Adhere to food safety and handling policies and procedures across all food-related areas. Organize, clean, and sanitize all refrigerators and freezers, floors, food equipment, and drains. Remove empty pallets, cardboard, and trash and place in proper storage areas.</p> <p> </p> <p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak to guests and co-workers using clear, appropriate and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p></div></section>

Additional Information Meals provided on duty and days off. Accommodation provided if required.<br><br>Job Number 26119093<br><br>Job Category Food and Beverage & Culinary<br><br>Location 16 Saray El Gezira Street, Zamalek, Cairo 11211, Egypt VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Managing Day-to-Day Operations<br><br> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br><br>Leading Food and Beverage Team<br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws.<br><br>Ensuring Exceptional Customer Service<br><br> Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).<br><br>Managing and Conducting Human Resource Activities<br><br> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility.<br><br>Additional Responsibilities<br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <br> <h4>Candidate profile</h4> <br> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <br> <h4>Core work activities</h4> <br> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <br> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <br> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <br> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <br> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <br> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and updates the executives, peers and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <br> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It allows you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <br> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <br> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (loss prevention)</li> <li>Finance</li> </ul> <br> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with and learn from best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <br> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <br> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities</p><p></p>

Additional Information 12 month's Fixed Term Contract<br><br>Job Number 26116184<br><br>Job Category Sales & Marketing<br><br>Location 6 Pyramids Road, Giza, Cairo 12556, Egypt VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.<br><br>OR<br><br> 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Building Successful Relationships that Generate Sales Opportunities<br><br> Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management.<br><br>Managing Sales Activities<br><br> Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br><br>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue<br><br> Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.<br><br>Providing Exceptional Customer Service <br><br> Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company’s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.<br>CORE WORK ACTIVITIES<br>Supporting Property Operations and Guest Relations Needs<br>• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.<br>• Communicates any variations to the established norms to the appropriate department in a timely manner.<br>• Sends copy of MOD report to all departments on a daily basis.<br>• Strives to improve service performance.<br>• Ensures compliance with all policies, standards and procedures.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Supporting Profitability Goals<br>• Understands and complies with loss prevention policies and procedures.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>Managing the Guest Experience<br>• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.<br>• Empowers employees to provide excellent customer service.<br>• Provides immediate assistance to guests as requested.<br>• Serves as a leader in displaying outstanding hospitality skills.<br>• Sets a positive example for guest relations.<br>• Responds to and handles guest problems and complaints.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Participates in the development and implementation of corrective action plans to improve guest satisfaction.<br>• Records guest issues in the guest response tracking system.<br>Assisting Human Resources Activities<br>• Participates as needed in the investigation of employee and guest accidents.<br>• Observes service behaviors of employees and providing feedback to individuals.<br>• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Ensures employees are cross-trained to support successfully daily operations.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.<br>• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.<br>CORE WORK ACTIVITIES<br>Supporting Property Operations and Guest Relations Needs<br>• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.<br>• Communicates any variations to the established norms to the appropriate department in a timely manner.<br>• Sends copy of MOD report to all departments on a daily basis.<br>• Strives to improve service performance.<br>• Ensures compliance with all policies, standards and procedures.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Supporting Profitability Goals<br>• Understands and complies with loss prevention policies and procedures.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>Managing the Guest Experience<br>• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.<br>• Empowers employees to provide excellent customer service.<br>• Provides immediate assistance to guests as requested.<br>• Serves as a leader in displaying outstanding hospitality skills.<br>• Sets a positive example for guest relations.<br>• Responds to and handles guest problems and complaints.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Participates in the development and implementation of corrective action plans to improve guest satisfaction.<br>• Records guest issues in the guest response tracking system.<br>Assisting Human Resources Activities<br>• Participates as needed in the investigation of employee and guest accidents.<br>• Observes service behaviors of employees and providing feedback to individuals.<br>• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Ensures employees are cross-trained to support successfully daily operations.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.<br>• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists in the management of all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Assists with managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists with leading the emergency response team for all facility issues.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.<br>OR<br>• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; no experience required.<br>CORE WORK ACTIVITIES<br>Assisting with the Management of Engineering Operations and Budgets<br>• Assists with managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.<br>• Assists with ensuring regulatory compliance to facility regulations and safety standards.<br>• Assists with managing and controlling heat, light and power and recommends current best methods for energy conservation and economical facility operations.<br>• Assists with the development of specifications and requirements for service contracts and administers such contracts to support building needs.<br>• Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.<br>• Assists with the oversight of the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.<br>• Assists with the development of a long term plan for preventative maintenance and asset protection and overseeing execution of plan.<br>• Assists with the development of project plans in accordance with renovation or new construction needs.<br>• Coordinates with contractors for bids and construction to ensure timely completion of projects within budgetary guidelines.<br>• Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.<br>• Ensures fire crew has complete understanding of all procedures, equipment and alarms.<br>• Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.<br>• Conducts guest room and common area inspection to ensure guest satisfaction.<br>• Inspects and evaluates the physical condition of facilities in order to determine the type of work required.<br>• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.<br>• Selects and orders or purchases new equipment, supplies, and furnishings.<br>• Manages parts and equipment inventory.<br>Maintaining Property Standards<br>• Ensures building and equipment licenses and certifications are current.<br>• Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).<br>Ensuring Exceptional Customer Service<br>• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.<br>• Establishes guidelines so employees understand expectations and parameters.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.<br>• Strives to improve service performance.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.<br>OR<br>• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.<br>CORE WORK ACTIVITIES<br>Managing Property Operations and Engineering Budgets<br>• Supervises Engineering in the absence of the Director of Engineering.<br>• Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.<br>• Maintains and operates equipment at optimum effectiveness, efficiency and safety.<br>• Establishes and manages an effective rooms maintenance program.<br>• Ensures compliance with all Engineering departmental policies, standards and procedures.<br>• Manages department's controllable expenses to achieve or exceed budgeted goals.<br>• Select and order or purchase new equipment, supplies, and furnishings.<br>• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.<br>• Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.<br>• Supervises the day to day operations of Engineering.<br>Maintaining Property Standards<br>• Maintains accurate logs and records as required.<br>• Assists in effectively planning, scheduling and evaluating preventative maintenance programs.<br>Providing Exceptional Customer Service<br>• Handles guest problems and complaints effectively.<br>• Empowers employees to provide excellent customer service.<br>• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.<br>Managing Profitability<br>• Helps establish priorities for total property maintenance needs.<br>• Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.<br>Managing and Conducting Human Resources Activities<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Establishes and maintains open, collaborative relationships with employees.<br>• Ensures employees are treated fairly and equitably.<br>• Strives to improve service performance.<br>• Provides feedback to employees based on observation of service behaviors.<br>• Supervises employee's ability to execute departmental and property emergency procedures.<br>• Reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Solicits employee feedback.<br>• Helps ensure regulatory compliance to facility regulations and safety standards.<br>• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>• Ensures property policies are administered fairly and consistently.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes.<br>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS&nbsp;<br>Education: High school diploma or G.E.D equivalent.<br>Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting.<br>Experience in hotel engineering or maintenance a plus.<br>Supervisory Experience: No supervisory experience.&nbsp;<br>REQUIRED QUALIFICATIONS<br>License or Certification: Driver’s License<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>