Laundry workers Jobs in Egypt
1465 Jobs Found
Marriott Hotels & Resorts
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Communicate with Facilities support staff and customers to understand customer requirements in order to ensure services delivered are as requested. Plan and coordinate equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance. Analyze, recommend, and implement process improvements. Troubleshoot network data issues and resolve non-routine problems that may arise. Complete trouble tickets as required within cabling service level agreements. Maintain order of data network closets to ensure facilities are up to coded standards and work area is conducive to efficiencies in work process. Be knowledgeable about CAT 5, Fiber, and power cabling capacities and standards. Support special events, large moves and changes as well as perform project work, as requested. Maintain inventory of technology devices and materials.<br>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Ensure employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees. Ensure adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Enter and locate information using computers systems. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS <br>Education: High school diploma or G.E.D. equivalent. <br>Related Work Experience: 3 years of related work experience.<br>Supervisory Experience: No supervisory experience. <br>REQUIRED QUALIFICATIONS<br>License or Certification: Valid Driver’s License<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Marriott Hotels & Resorts
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Egypt - Cairo
<p><h4>Overview of the role</h4>
<p>The learning & development specialist ensures the effective delivery of training solutions across stores and regional levels, aligning with the learning service level agreement (SLA). The role involves strategic planning, coordination, and monitoring of learning activities that support employee development, business priorities, and brand competency. The specialist works collaboratively with store management teams, HR business partners, facilitators, and subject matter experts to ensure that learning solutions are executed on time and with impactful outcomes. The role involves balancing strategic planning with operational execution, supporting mandatory and compliance requirements, behavioral development, and contributing to regional learning initiatives.</p>
<h4>What you will do</h4>
<strong>Learning planning & SLA delivery</strong><br>
<ul>
<li>Translate business and training needs into annual and monthly learning plans aligned with regional priorities and SLA commitments.</li>
<li>Ensure learning activities are planned, communicated, and deployed within agreed timelines (monthly, quarterly, annual cycles).</li>
<li>Achieve stakeholder alignment across store management, HRBP, regional L&D.</li>
</ul>
<strong>Training deployment & coordination</strong><br>
<ul>
<li>Coordinate the end-to-end delivery of learning solutions including classroom, virtual, blended, and self-learning in line with learning pathways and priorities.</li>
<li>Ensure availability and readiness of facilitators, buddies, and learning resources to meet service expectations.</li>
<li>Maintain an active pool of facilitators and buddies.</li>
</ul>
<strong>Learning experience & engagement</strong><br>
<ul>
<li>Drive learning engagement through campaigns, communication, and social learning initiatives.</li>
<li>Promote a strong learning culture aligned with IKEA values and ways of working.</li>
<li>Execute engagement campaigns successfully and achieve high learning participation and completion rates.</li>
</ul>
<strong>Monitoring, reporting & quality assurance</strong><br>
<ul>
<li>Monitor learning delivery, completion, and certification through agreed platforms and dashboards.</li>
<li>Ensure accuracy, compliance, and timely reporting in line with SLA standards.</li>
<li>Deliver monthly learning dashboards on time and achieve certification and compliance targets.</li>
</ul>
<strong>Stakeholder partnership</strong><br>
<ul>
<li>Act as the learning consultant for line managers, HRBP, SMEs, and regional L&D.</li>
<li>Support managers in enabling development, performance cycles, and individual development plans (IDPs).</li>
<li>Ensure manager satisfaction and successful learning enablement during key people cycles.</li>
</ul>
<strong>Continuous improvement & regional & retail division contribution</strong><br>
<ul>
<li>Contribute to regional and retail learning initiatives, projects, and continuous improvement of learning solutions.</li>
<li>Share insights, best practices, and learning outcomes with regional stakeholders.</li>
<li>Participate actively in regional learning initiatives and ensure effective communication of best practices.</li>
</ul>
<h4>Required skills to be successful</h4>
<ul>
<li>Strong organizational and planning skills, with the ability to manage multiple tasks and priorities.</li>
<li>Proficiency in using digital tools and learning management systems (LMS) for tracking and coordinating learning activities.</li>
<li>Excellent communication skills, capable of building positive relationships with managers, HR, facilitators, and co-workers.</li>
<li>Adaptability to a fast-paced retail environment, maintaining flexibility and positivity in shifting priorities.</li>
</ul>
<h4>What qualifies you for the role</h4>
<ul>
<li>Diploma, higher diploma, or equivalent vocational qualification in human resources, learning & development, business, or a related field.</li>
<li>1-3 years of experience in learning & development, HR, or a people support role, preferably within a retail or operational environment.</li>
<li>Proficiency with learning management systems (LMS) and digital tools for learning delivery and coordination.</li>
<li>Strong organizational, planning, and follow-up skills, with experience in managing timelines, learning calendars, and coordination across multiple stakeholders.</li>
</ul>
<h4>About Al-Futtaim Retail</h4>
<p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.</p>
<p>Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…</p></p><p></p>
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>Job Description</strong><br><strong>POSITION SUMMARY</strong><br>Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports. Stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, store, ship, and deliver incoming and outgoing department packages and mail. Secure the receiving room and its contents, ensuring safekeeping of packages. Follow all national, state, and local hazardous material shipping guidelines and regulations. Ship all out-going mail and packages. Verify quantity and condition of packages upon receipt prior to delivery to guest. Communicate with guest regarding received packages. Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages. Communicate with proper management regarding any loss or damage with packages.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br> <br>Education: High school diploma or G.E.D. equivalent.<br> <br>Related Work Experience: No related work experience.<br> <br>Supervisory Experience: No supervisory experience.<br> <br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><strong>About the Team</strong><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br> </div>
Marriott Hotels & Resorts
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports. Stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, store, ship, and deliver incoming and outgoing department packages and mail. Secure the receiving room and its contents, ensuring safekeeping of packages. Follow all national, state, and local hazardous material shipping guidelines and regulations. Ship all out-going mail and packages. Verify quantity and condition of packages upon receipt prior to delivery to guest. Communicate with guest regarding received packages. Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages. Communicate with proper management regarding any loss or damage with packages.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Marriott Hotels & Resorts
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.<br>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span>Some careers have more impact than others.</span></span></p><br><br><p><span><span>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</span></span></p><br><br><br><p><span><span>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</span></span></p><br><br><p><strong><span>Why join us</span></strong></p><br><br><p><span>To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development)</span><span>.</span><span> Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution</span></p><br><br><p><strong><span>The Opportunity: </span></strong></p><br><br><p><strong><span>Role Context;</span></strong></p><br><br><ul><li><span>Excellent communication skills – Written & Verbal (English/French/Arabic). </span></li><li><span>Attention to detail </span></li><li><span>Proven track record of strong focus towards high levels of Quality and Customer Service </span></li><li><span>Ability to multi-task, depending on the criticality of the tasks. </span></li><li><span>Self-motivated and should be able to work under minimal supervision. </span></li><li><span>Good team player </span></li><li><span>Flexibility to work in different shifts </span></li><li><span>Strong Relationship building skills </span></li><li><span>Quick Learner</span></li></ul><br><br><p><strong><span>What you’ll do:</span></strong></p><br><br><p><strong><u><span>Impact on the Business/Function</span></u></strong></p><br><br><ul><li><span>Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients. </span></li><li><span>Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact. </span></li></ul><br><p><span>Measure </span></p><br><br><ul><li><ul><li><span>Reviewing ongoing aged queries, ensuring items are actione appropriate and providing feedback where necessary. </span></li><li><span>By achieving a high net promoter score and positive commentary the in-country PCM teams, line managing and clients. </span></li><li><span>By investigating accurately and identifying and handling queries t client’s satisfaction. </span></li><li><span>By keeping clients fully informed of progress throughout the life c of a query. </span></li><li><span>By prioritizing work effectively in order of importance and urgency handling it in accordance with procedures. </span></li></ul></li></ul><br><ul><li><span>Demonstrate a sound knowledge of the payment industry and its associated processes and systems. </span></li></ul><br><p><span>Measure</span></p><br><br><p><span></span><span>Responding and resolving the majority of payments related queries using knowledge of systems, procedures and internal contacts within the bank. </span></p><br><br><br><ul><li><span>Assistance in the retention the client and respond positively increasing the likelihood of new business from the client. </span></li></ul><br><p><span>Measure </span></p><br><br><ul><li><span>Feedback from internal and external stakeholders. </span></li></ul><br><ul><li><span>Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution) </span></li></ul><p><span>Measure </span></p><br><br><ul><li><ul><li><span>Manage the delivery and resolution of all customer complaints for all CMB customer segments in supported region. </span></li><li><span>Plan and prioritize work appropriately, address complaints in order of urgency and keep the customer informed throughout the process. </span></li><li><span>Examine complaints data to grasp recurring issues, draw conclusions, and solve complaints to minimize errors, operational losses and rework. </span></li><li><span>Ensure that all product related complaints are feedback to the product and IT teams. </span></li><li><span>Ensure all customers are dealt with in accordance with compliance and regulatory requirements. </span></li></ul></li></ul><br><br><ul><li><span>Quality/ Training: Staff is also responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP. </span></li></ul><p><span>Key accountabilities are; </span></p><br><br><p><span>Measure </span></p><br><br><ul><li><ul><li><span>Conduct quality review of agent’s performance within teams to ensure quality service goals and standards are met and identify areas where improvement can be achieved. </span></li><li><span>Maintain a comprehensive working knowledge of procedures, compliance and audit requirements across all teams within HSBCnet helpdesk. </span></li><li><span>Audit and examines weekly/ monthly reports (eg: call disconnect, FCR, VOC and live chat data) to grasp issues, draw conclusions, and solve problems to ensure agents are compliant with the call / live chat handling process </span></li><li><span>Analyze /assess the Voice of customer survey and live chat customer dissatisfactions from a customer point of view, suggest ideas, pursue solutions to improve customer experience </span></li><li><span>Assist with training and mentor support of new hires and act as a single point of contact for queries on procedures, process, and policy. </span></li></ul></li></ul><br><p><strong><u><span>Customers / Stakeholders</span></u></strong></p><br><br><ul><li><span>Receive/make calls/Emails from/to customers (internal/ external) </span></li><li><span>Act effectively on all customer feedback </span></li><li><span>Ensure that the customer issues / problems are effectively investigated and resolved. </span></li><li><span>Provide HSBCnet training sessions via webex </span></li><li><span>Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank </span></li><li><span>Respond to mails/queries related to process timely with a cc to the Line Manager </span></li><li><span>Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made </span></li></ul><p><span>Exceeds expectations of internal and external customers</span></p><br><br><p><strong><u><span>Leadership & Teamwork</span></u></strong></p><br><br><ul><li><span>Manages day to day process related activities for self </span></li><li><span>Work productively, professionally and demonstrate ways to improve customer service. </span></li><li><span>Regularly contributes to professional and supportive work environment by building a professional, trusted relationships with other Team members and colleagues in all areas </span></li><li><span>Ensures swift and clear communication to the stakeholder </span></li><li><span>Fosters development of co-workers </span></li><li><span>Acquire and update knowledge on procedures related to relevant processes </span></li></ul><br><p><strong><u><span>Operational Effectiveness & Control</span></u></strong></p><br><br><ul><li><span>Meet targets on productivity and accuracy as per the targets and metrics defined for the process. </span></li><li><span>Instructions/requests to be correctly interpreted understood and implemented. </span></li><li><span>Ensure that the process related procedures are implemented as per the process manuals. </span></li><li><span>Ensure that fraud/errors/irregular transactions (if any) are identified and escalated. </span></li><li><span>Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set. </span></li></ul><p><span>Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.</span></p><br><br><br><br><p><strong><span>What you will need to succeed in the role</span></strong></p><br><br><p><strong><span>Skills </span></strong></p><br><br><ul><li><span>Fluent in English and French is a must</span></li><li><span>Previous Experience in customer facing roles</span></li><li><span>Exceptional Client focus and orientation </span></li><li><span>Interpersonal, verbal and written communication skills. </span></li><li><span>Ability to communicate efficiently with local and global teams </span></li><li><span>Excellent organizational and time management skills </span></li><li><span>Ability to multi-task, depending on the criticality of the tasks. </span></li><li><span>Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn. </span></li></ul><br><p><strong><span>What additional skills will be good to have?</span></strong></p><br><br><ul><li><span>Experience and proficiency with web-based technologies. </span></li><li><span>Position requires technical knowledge where GPS experience is asset. </span></li><li><span>MS office.</span></li><li><span>MI and Reporting/ Real time management. </span></li></ul><br><p><span><span>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”</span></span></p><br><br><br><p><span><span>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</span></span></p><br><br><br><p><span><span>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</span></span></p><br><br><br><br> </div>
Egypt - Cairo
<strong>Additional Information</strong> Meals provided on duty and days off.Accommodation provided if required.<br><br><strong>Job Number</strong> 26119093<br><br><strong>Job Category</strong> Food and Beverage & Culinary<br><br><strong>Location</strong> 16 Saray El Gezira Street, Zamalek, Cairo 11211, EgyptVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Management<br><br><strong>Job Summary<br><br></strong>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.<br><br><strong>CANDIDATE PROFILE <br><br></strong><strong>Education And Experience<br><br></strong><ul><li> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br><br></li></ul>OR<br><br><ul><li> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br><br></li></ul><strong>CORE WORK ACTIVITIES<br><br></strong><strong>Managing Day-to-Day Operations<br><br></strong><ul><li> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li><li> Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li><li> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br><br></li></ul><strong>Leading Food and Beverage Team<br><br></strong><ul><li> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li><li> Encourages and builds mutual trust, respect, and cooperation among team members.</li><li> Serves as a role model to demonstrate appropriate behaviors.</li><li> Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li><li> Develops specific goals and plans to prioritize, organize, and accomplish your work.</li><li> Ensures and maintains the productivity level of employees.</li><li> Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li><li> Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li><li> Ensures compliance with all applicable laws and regulations.</li><li> Ensures compliance with food handling and sanitation standards.</li><li> Ensures staff understands local, state and Federal liquor laws.</li><li> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li><li> Establishes guidelines so employees understand expectations and parameters.</li><li> Monitors alcohol beverage service in compliance with local laws.<br><br></li></ul><strong>Ensuring Exceptional Customer Service<br><br></strong><ul><li> Provides services that are above and beyond for customer satisfaction and retention.</li><li> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li><li> Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li><li> Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li><li> Empowers employees to provide excellent customer service.</li><li> Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</li><li> Handles guest problems and complaints.</li><li> Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li><li> Ensures corrective action is taken to continuously improve service results.</li><li> Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li><li> Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).<br><br></li></ul><strong>Managing and Conducting </strong> <strong>Human Resource Activities<br><br></strong><ul><li> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li><li> Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li><li> Ensures employees are treated fairly and equitably. Strives to improve employee retention.</li><li> Ensures employees receive on-going training to understand guest expectations.</li><li> Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li><li> Strives to improve service performance.</li><li> Ensures recognition is taking place across areas of responsibility.<br><br></li></ul><strong>Additional Responsibilities<br><br></strong><ul><li> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li><li> Analyzes information and evaluating results to choose the best solution and solve problems.</li><li> Assists servers and hosts on the floor during meal periods and high demand times.</li><li> Recognizes good quality products and presentations.</li><li> Supervises daily shift operations in absence of Assistant Restaurant Manager.</li><li> Oversees the financial aspects of the department including purchasing and payment of invoices.<br><br></li></ul><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>Les établissements Marriott Hotels s'efforcent d'élever l'art de l'hôtellerie en innovant dès qu'ils le peuvent tout en préservant le confort propre à ce qui nous est familier partout dans le monde. En tant que collaborateur ou collaboratrice Marriott Hotels, vous nous aiderez à tenir notre promesse, celle d'une hôtellerie de qualité, toujours (« Wonderful Hospitality. Always »), en offrant un service attentionné, sincère et novateur qui respecte et développe ce patrimoine vivant. Avec notre nom synonyme d'hôtellerie partout dans le monde, nous vous accueillons avec fierté pour découvrir les possibilités de carrière chez Marriott Hotels. En rejoignant Marriott Hotels, vous intégrerez le portefeuille d'enseignes de Marriott International. <strong>Rejoignez</strong> une entreprise qui vous donne la possibilité de donner le meilleur de vous-même, de <strong>trouver</strong> un sens à votre vie professionnelle, de <strong>faire partie</strong> d'une équipe internationale d'exception et de <strong>devenir</strong> la meilleure version de vous-même.<br><br>JW Marriott fait partie du portefeuille d'établissements de luxe de Marriott International et se compose de plus de 100 superbes établissements situés dans les villes portes d'accès à leur région et dans les plus beaux sites de villégiature partout dans le monde. Pour JW, nos collaborateurs et collaboratrices passent en premier. Parce que si vous vous sentez bien, notre clientèle le sera aussi. Les collaborateurs et collaboratrices JW Marriott sont des personnes assurées, innovantes, authentiques et intuitives qui poursuivent l'héritage laissé par le fondateur de l'entreprise J. Willard Marriott, à qui l'enseigne doit son nom. Nos hôtels offrent une expérience de travail unique, où vous ferez partie d'une communauté et vivrez une véritable camaraderie avec un groupe de collègues varié. JW offre des opportunités de formation, de développement et de reconnaissance et, plus important encore, un endroit où nourrir vos passions dans un environnement luxueux qui met l'accent sur un bien-être holistique. Traiter notre clientèle de façon exceptionnelle, c'est d'abord prendre soin de nos collaborateurs et collaboratrices. C'est ce que nous appelons The JW Treatment™. En rejoignant JW Marriott, vous intégrerez le portefeuille d'enseignes de Marriott International. <strong>Rejoignez</strong> une entreprise qui vous donne la possibilité de donner le meilleur de vous-même, de <strong>trouver</strong> un sens à votre vie professionnelle, de <strong>faire partie</strong> d'une équipe internationale d'exception et de <strong>devenir</strong> la meilleure version de vous-même.
Egypt - Cairo
Job Purpose<br><br> JOB DESCRIPTION <br><br>Supervise the HSE Reps. & ensure that all project employees understand their individual responsibilities towards Heath, Safety, and Environmental protection according to OC’s HSE policies and procedures and adhere to them.<br><br>Roles & Responsibilities<br><br> Administer consistently all aspects of accident prevention, fire protection, first aid, and other safety policies. Ensure property, equipment, supplies and material to be used at work sites complies with OC’s HSE policies and procedures. Ensure routine HSE activities and safety controls are carried out to ensure protection of the life and health of employees and subcontractors. Ensure workers are provided with suitable protective equipment. Participate in weekly ‘Tool Box’ meeting as per plan scheduled by the HSE training unit. Assist the HSE Manager to analyse, report and investigate all all accidents and incidents and issue preliminary reports. Provide specialist advice and information on HSE to project employees or Managers as required. Participate in implementing the policies and procedures applicable to the section. Engage actively with, and use technology and equipment allocated to unit. Conduct HSE trainings and orientation to all new employees. Right/authorities to stop the work, and take the necessary action in case if he found unsafe act/ condition Perform other assignments as necessary to support the function/department Ensure working according to the company HSE policies and regulations, risk assessment and environmental aspects. <br><br>REPORTING & INTERACTIONS<br><br>Report to Subordinates<br><br>Senior HSE Supervisor<br><br>Senior HSE Representative<br><br>HSE Representative<br><br>Internal Contact Nature & Purpose Frequency<br><br> Project Management Project Staff HSE Department <br><br>Operational As required<br><br>External Contact Nature & Purpose Frequency<br><br>Sub Contractor’s employees Operational As required<br><br>Minimum Qualification & Requirements<br><br>Education/ Qualifications High Education level<br><br>Professional Certification ISO 45001/Environmental ISO 14001/ OSHA construction and general/ accident investigation/ HSE relevant technical courses.<br><br>Work Experience 5-7 years' of experience in a relevant position<br><br>Language<br><br>Good Command of English Language<br><br>Technical Writing is a plus<br><br>Computer Skills Microsoft Office, Internet Browsing
Egypt - Cairo
Some careers have more impact than others.<br><br>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.<br><br>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.<br><br><strong> Why join us <br><br></strong>To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development) . Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution<br><br><strong>The Opportunity<br><br></strong><strong> Role Context; <br><br></strong><ul><li> Excellent communication skills – Written & Verbal (English/French/Arabic). </li><li> Attention to detail </li><li> Proven track record of strong focus towards high levels of Quality and Customer Service </li><li> Ability to multi-task, depending on the criticality of the tasks. </li><li> Self-motivated and should be able to work under minimal supervision. </li><li> Good team player </li><li> Flexibility to work in different shifts </li><li> Strong Relationship building skills </li><li> Quick Learner <br><br></li></ul><strong>What You’ll Do<br><br></strong><strong> Impact on the Business/Function <br><br></strong><ul><li> Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients. </li><li> Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact. <br><br></li></ul>Measure<br><br><ul><li></li><ul><li> Reviewing ongoing aged queries, ensuring items are actione appropriate and providing feedback where necessary. </li><li> By achieving a high net promoter score and positive commentary the in-country PCM teams, line managing and clients. </li><li> By investigating accurately and identifying and handling queries t client’s satisfaction. </li><li> By keeping clients fully informed of progress throughout the life c of a query. </li><li> By prioritizing work effectively in order of importance and urgency handling it in accordance with procedures. </li><li> Demonstrate a sound knowledge of the payment industry and its associated processes and systems. <br><br></li></ul>Measure<br><br> Responding and resolving the majority of payments related queries using knowledge of systems, procedures and internal contacts within the bank.<br><br><ul><li> Assistance in the retention the client and respond positively increasing the likelihood of new business from the client. <br><br></li></ul>Measure<br><br><ul><li> Feedback from internal and external stakeholders. </li><li> Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution) <br><br></li></ul>Measure</ul><ul><li></li><ul><li> Manage the delivery and resolution of all customer complaints for all CMB customer segments in supported region. </li><li> Plan and prioritize work appropriately, address complaints in order of urgency and keep the customer informed throughout the process. </li><li> Examine complaints data to grasp recurring issues, draw conclusions, and solve complaints to minimize errors, operational losses and rework. </li><li> Ensure that all product related complaints are feedback to the product and IT teams. </li><li> Ensure all customers are dealt with in accordance with compliance and regulatory requirements. </li><li> Quality/ Training: Staff is also responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP. <br><br></li></ul>Key accountabilities are;<br><br>Measure</ul><ul><li></li><ul><li> Conduct quality review of agent’s performance within teams to ensure quality service goals and standards are met and identify areas where improvement can be achieved. </li><li> Maintain a comprehensive working knowledge of procedures, compliance and audit requirements across all teams within HSBCnet helpdesk. </li><li> Audit and examines weekly/ monthly reports (eg: call disconnect, FCR, VOC and live chat data) to grasp issues, draw conclusions, and solve problems to ensure agents are compliant with the call / live chat handling process </li><li> Analyze /assess the Voice of customer survey and live chat customer dissatisfactions from a customer point of view, suggest ideas, pursue solutions to improve customer experience </li><li> Assist with training and mentor support of new hires and act as a single point of contact for queries on procedures, process, and policy. <br></li></ul></ul><strong> Customers / Stakeholders <br><br></strong><ul><li> Receive/make calls/Emails from/to customers (internal/ external) </li><li> Act effectively on all customer feedback </li><li> Ensure that the customer issues / problems are effectively investigated and resolved. </li><li> Provide HSBCnet training sessions via webex </li><li> Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank </li><li> Respond to mails/queries related to process timely with a cc to the Line Manager </li><li> Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made <br><br></li></ul>Exceeds expectations of internal and external customers<br><br><strong> Leadership & Teamwork <br><br></strong><ul><li> Manages day to day process related activities for self </li><li> Work productively, professionally and demonstrate ways to improve customer service. </li><li> Regularly contributes to professional and supportive work environment by building a professional, trusted relationships with other Team members and colleagues in all areas </li><li> Ensures swift and clear communication to the stakeholder </li><li> Fosters development of co-workers </li><li> Acquire and update knowledge on procedures related to relevant processes <br><br></li></ul><strong> Operational Effectiveness & Control <br><br></strong><ul><li> Meet targets on productivity and accuracy as per the targets and metrics defined for the process. </li><li> Instructions/requests to be correctly interpreted understood and implemented. </li><li> Ensure that the process related procedures are implemented as per the process manuals. </li><li> Ensure that fraud/errors/irregular transactions (if any) are identified and escalated. </li><li> Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set. <br><br></li></ul>Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.<br><br><strong>Skills<br><br></strong><strong> What you will need to succeed in the role <br><br></strong><ul><li> Fluent in English and French is a must </li><li> Previous Experience in customer facing roles </li><li> Exceptional Client focus and orientation </li><li> Interpersonal, verbal and written communication skills. </li><li> Ability to communicate efficiently with local and global teams </li><li> Excellent organizational and time management skills </li><li> Ability to multi-task, depending on the criticality of the tasks. </li><li> Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn. <br><br></li></ul><strong> What additional skills will be good to have? <br><br></strong><ul><li> Experience and proficiency with web-based technologies. </li><li> Position requires technical knowledge where GPS experience is asset. </li><li> MS office. </li><li> MI and Reporting/ Real time management. <br><br></li></ul>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”<br><br>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.<br><br>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
Egypt - Cairo
Job Purpose<br><br> JOB DESCRIPTION <br><br>Supervise the HSE Reps. & ensure that all project employees understand their individual responsibilities towards Heath, Safety, and Environmental protection according to OC’s HSE policies and procedures and adhere to them.<br><br>Roles & Responsibilities<br><br> Administer consistently all aspects of accident prevention, fire protection, first aid, and other safety policies. Ensure property, equipment, supplies and material to be used at work sites complies with OC’s HSE policies and procedures. Ensure routine HSE activities and safety controls are carried out to ensure protection of the life and health of employees and subcontractors. Ensure workers are provided with suitable protective equipment. Participate in weekly ‘Tool Box’ meeting as per plan scheduled by the HSE training unit. Assist the HSE Manager to analyse, report and investigate all all accidents and incidents and issue preliminary reports. Provide specialist advice and information on HSE to project employees or Managers as required. Participate in implementing the policies and procedures applicable to the section. Engage actively with, and use technology and equipment allocated to unit. Conduct HSE trainings and orientation to all new employees. Right/authorities to stop the work, and take the necessary action in case if he found unsafe act/ condition Perform other assignments as necessary to support the function/department Ensure working according to the company HSE policies and regulations, risk assessment and environmental aspects. <br><br>REPORTING & INTERACTIONS<br><br>Report to Subordinates<br><br>Senior HSE Supervisor<br><br>Senior HSE Representative<br><br>HSE Representative<br><br>Internal Contact Nature & Purpose Frequency<br><br> Project Management Project Staff HSE Department <br><br>Operational As required<br><br>External Contact Nature & Purpose Frequency<br><br>Sub Contractor’s employees Operational As required<br><br>Minimum Qualification & Requirements<br><br>Education/ Qualifications High Education level<br><br>Professional Certification ISO 45001/Environmental ISO 14001/ OSHA construction and general/ accident investigation/ HSE relevant technical courses.<br><br>Work Experience 5-7 years' of experience in a relevant position<br><br>Language<br><br>Good Command of English Language<br><br>Technical Writing is a plus<br><br>Computer Skills Microsoft Office, Internet Browsing
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Senior Collector<p>About the Role</p><br><p>The Senior Collector is responsible for executing KONE's customer credit management, collection, and dispute management activities.</p><br><p>The Senior Collector deploys credit policies so that an acceptable level of risk is maintained, collections are made on time, losses are kept to a minimum, and arrears are economically collected. The role executes the collection strategy, ensures the dispute management routing is fit for purpose for local conditions in alignment with global guidelines, and ensures that bad debt provisions and write-offs are processed according to the defined rules.</p><br><p>The Senior Collector works closely with the BPO partner, Frontline Customer Service & Admin (CS&A), and the upstream organization.</p><br><p>Senior Collector is a Business Process Outsourcing (BPO) role by default. However, the role may exist in larger KONE units in order to support the Credit Controller in their tasks. Where a decision is taken to retain selected key customer accounts under Frontline collection responsibility, the Senior Collector performs the collection and dispute management transactional tasks for those specified accounts instead of the BPO. The same tools and KPIs apply, regardless of who performs the collection activity.</p><br><p>Key Responsibilities</p><br><ul><li>Coordinating the BPO and retained organization for credit management, collection, and dispute management processes</li><li>Resolving and supporting the Frontline in solving complicated collection cases</li><li>Performing dispute root cause analysis and driving corrective actions from an end-to-end perspective</li><li>Carrying out the first collection contact physically, where local requirements call for it</li></ul><p><b>Transactional tasks for accounts retained in Frontline responsibility</b></p><br><ul><li>Dispute management routing for agreed retained accounts</li><li>Recording invoice disputes into the collection and dispute management solution as they arise</li><li>Initiating and following the dispute management workflow by dispatching recorded disputes to the relevant business responsible people in the organization for resolution</li><li>Applying the collection strategy for agreed retained accounts</li><li>Conducting collection calls with customers in a structured way</li><li>Requesting promises to pay from customers as part of collection contacts, and recording the given promises</li><li>Coordinating with CS&A and inbound teams for the assigned portfolio of customers to ensure all queries and disputes are appropriately handled and resolved to facilitate collection activities</li></ul><p>Experience & Education</p><br><p><b>Required</b></p><br><ul><li>3–5 years of experience in accounts receivable, collections, credit control, or order-to-cash, ideally within a multinational or shared services/BPO-supported environment</li><li>Bachelor's degree in Accounting, Finance, Business Administration, or a related field</li><li>Demonstrated ownership of a customer portfolio, including direct collection contact with customers by phone, email, and where required, in person</li><li>Hands-on experience with dispute and deduction management: logging, routing, and following up to resolution</li><li>Experience working with or alongside an outsourced service provider (BPO/SSC) is strongly preferred</li></ul><p><b>Preferred</b></p><br><ul><li>Experience in construction, industrial, or project-based B2B industries where invoicing is milestone- or contract-driven</li><li>Exposure to credit risk assessment, bad debt provisioning, and write-off processes</li></ul><p>Skills & Competencies</p><br><p><b>Technical</b></p><br><ul><li>ERP experience in the O2C/AR module — SAP FI-AR or equivalent</li><li>Familiarity with a collection and dispute management solution (SAP FSCM Collections & Dispute Management, HighRadius, or similar workflow tool)</li><li>Strong Excel skills, including pivot tables, lookups, and reconciliation of large invoice files</li><li>Ability to work with AR KPIs — DSO, aging buckets, collection effectiveness, promise-to-pay conversion, and dispute cycle time</li><li>Fluent Arabic and strong written and spoken English</li></ul><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.</i></p><br><p>Read more on <span><i><u>https://kone.com/global/en/careers.html</u></i></span></p><br> </div>
Egypt - Cairo
<p><h4>About Al-Futtaim Group</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>Overview of the role</h4>
<p>The Commis role in the IKEA Food & Beverages division is focused on assisting cooks with daily food production, ensuring adherence to food safety standards, and enhancing the culinary experience for guests. This position requires maintaining a safe, efficient, and inviting environment that embraces IKEA values. Success in this role is measured by guest satisfaction, compliance with food safety regulations, and operational performance. The Commis supports the Chef, participates in staff development, and seeks continuous improvement while contributing to the store's commercial goals.</p>
<h4>What you will do</h4>
<p><strong>Customers</strong></p>
<ul>
<li>Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them based on IKEA values.</li>
<li>Lead by example and serve as a good ambassador for the IKEA store in all interactions with guests, encouraging them to return.</li>
<li>Engage in daily dialogue with guests to obtain feedback and learn more about their needs and wants, acting on this input.</li>
<li>Ensure our guests have a great shopping experience throughout their visit.</li>
</ul>
<p><strong>Commercial</strong></p>
<ul>
<li>Coordinate food safety in the store and ensure that IKEA Food Safety programs are implemented and followed.</li>
<li>Stay updated on current and upcoming national legislation on food safety.</li>
<li>Ensure that all IKEA FOOD co-workers are familiar with CASY (incident reporting).</li>
<li>Guide the IKEA FOOD Team in emergency management and incident response related to food safety.</li>
<li>Initiate and follow up on investigations of incidents regarding national and international food range concerns.</li>
</ul>
<p><strong>People</strong></p>
<ul>
<li>Collaborate with the Chef to increase knowledge and expertise in all areas of food production.</li>
<li>Ensure correct use of equipment at all times, reporting any breakdowns or failures to the Chef.</li>
<li>Attend and participate in training sessions as required.</li>
<li>Perform other related functions that may be assigned from time to time.</li>
</ul>
<p><strong>Steering the business</strong></p>
<ul>
<li>Actively work to make the IKEA store successful, focusing on attracting visitors, achieving sales growth, ensuring guest satisfaction, and performing well on KPIs.</li>
<li>Ensure the implementation and follow-up of SOP rules and guidelines.</li>
</ul>
<p><strong>Operations</strong></p>
<ul>
<li>Implement systems and methods from IKEA Concept Documentation in the Restaurant, Bistro, and co-worker restaurant.</li>
<li>Ensure all ingredients are available from stores and are of good quality.</li>
<li>Ensure high-quality food production by following standard recipes and correct portioning.</li>
<li>Follow all food safety rules and regulations to ensure safe production and storage.</li>
<li>Maintain cleanliness of workstations per cleaning schedules.</li>
<li>Assist in the preparation, cooking, and presentation of culinary dishes, enforcing strict health and hygiene standards.</li>
<li>Ensure all equipment and machinery function according to standards and perform preventive maintenance as needed.</li>
<li>Confidently handle food processing and use IKEA tools, manuals, and guidelines.</li>
</ul>
<h4>Required skills to be successful</h4>
<ul>
<li>Excellent communication and interpersonal skills.</li>
<li>Proven leadership abilities with the ability to motivate and develop team members.</li>
<li>Ability to work effectively in a diverse and dynamic team setting.</li>
<li>Strong understanding and commitment to food safety and hygiene standards.</li>
</ul>
<h4>What qualifies you for the role</h4>
<ul>
<li>Minimum of 2 years experience in a service environment, ideally sales or hospitality.</li>
<li>Secondary degree.</li>
<li>Interest and knowledge in culinary or food service industry.</li>
<li>Strong customer focus and multitasking capabilities in a high-volume, fast-paced environment.</li>
</ul>
<h4>About Al-Futtaim Group Real Estate</h4>
<p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p>
<p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p>
<p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p>
<h4>About Al-Futtaim Malls</h4>
<p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p>
<p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p>
<p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p>
<h4>About Al-Futtaim Engineering & Technologies</h4>
<p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p>
<p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p>
<p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p>
<p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>
Egypt - Cairo
Job Purpose<br><br> JOB DESCRIPTION <br><br>Supervise the HSE Reps. & ensure that all project employees understand their individual responsibilities towards Heath, Safety, and Environmental protection according to OC’s HSE policies and procedures and adhere to them.<br><br>Roles & Responsibilities<br><br> Administer consistently all aspects of accident prevention, fire protection, first aid, and other safety policies. Ensure property, equipment, supplies and material to be used at work sites complies with OC’s HSE policies and procedures. Ensure routine HSE activities and safety controls are carried out to ensure protection of the life and health of employees and subcontractors. Ensure workers are provided with suitable protective equipment. Participate in weekly ‘Tool Box’ meeting as per plan scheduled by the HSE training unit. Assist the HSE Manager to analyse, report and investigate all all accidents and incidents and issue preliminary reports. Provide specialist advice and information on HSE to project employees or Managers as required. Participate in implementing the policies and procedures applicable to the section. Engage actively with, and use technology and equipment allocated to unit. Conduct HSE trainings and orientation to all new employees. Right/authorities to stop the work, and take the necessary action in case if he found unsafe act/ condition Perform other assignments as necessary to support the function/department Ensure working according to the company HSE policies and regulations, risk assessment and environmental aspects. <br><br>REPORTING & INTERACTIONS<br><br>Report to Subordinates<br><br>Senior HSE Supervisor<br><br>Senior HSE Representative<br><br>HSE Representative<br><br>Internal Contact Nature & Purpose Frequency<br><br> Project Management Project Staff HSE Department <br><br>Operational As required<br><br>External Contact Nature & Purpose Frequency<br><br>Sub Contractor’s employees Operational As required<br><br>Minimum Qualification & Requirements<br><br>Education/ Qualifications High Education level<br><br>Professional Certification ISO 45001/Environmental ISO 14001/ OSHA construction and general/ accident investigation/ HSE relevant technical courses.<br><br>Work Experience 5-7 years' of experience in a relevant position<br><br>Language<br><br>Good Command of English Language<br><br>Technical Writing is a plus<br><br>Computer Skills Microsoft Office, Internet Browsing
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span>Some careers have more impact than others.</span></span></p><br><br><p><span><span>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</span></span></p><br><br><br><p><span><span>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</span></span></p><br><br><p><span><strong>Why join us</strong></span></p><br><br><p><span>To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.</span></p><br><br><br><p><span><strong>The Opportunity: </strong></span></p><br><br><p><span><strong>Role Context:</strong></span></p><br><br><ul><li><span>Excellent communication skills – Written & Verbal (English/Arabic).</span></li><li><span>Attention to detail </span></li><li><span>Proven track record of strong focus towards high levels of Quality and Customer Service </span></li><li><span>Ability to multi-task, depending on the criticality of the tasks. </span></li><li><span>Self-motivated and should be able to work under minimal supervision. </span></li><li><span>Good team player </span></li><li><span>Flexibility to work in different shifts</span></li><li><span>Strong Relationship building skills </span></li><li><span>Quick Learner </span></li></ul><br><p><span><strong>What you’ll do:</strong></span></p><br><br><p><span><strong>Impact on the Business/Function:</strong></span></p><br><br><ul><li><span>Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.</span></li><li><span>Provide excellent client management support, improve client engagement and resolve the majority of client enquiries at the first point of contact.</span></li></ul><br><p><span><strong>Measure</strong></span></p><br><br><ul><li><span>Reviewing ongoing aged queries, ensuring items are actioned appropriate and providing feedback where necessary.</span></li><li><span>By achieving a high net promoter score and positive commentary the in-country PCM teams, line managing and clients.</span></li><li><span>By investigating accurately and identifying and handling queries to client’s satisfaction.</span></li><li><span>By keeping clients fully informed of progress throughout life of a query.</span></li><li><span>By prioritizing work effectively in order of importance and urgency handling it in accordance with procedures.</span></li><li><span>Demonstrate a sound knowledge of the payment industry and its associated processes and systems.</span></li></ul><br><p><span><strong>Measure</strong></span></p><br><br><ul><li><span>Responding and resolving the majority of payments related queries using knowledge of systems, procedures and internal contacts within the bank.</span></li><li><span>Assistance in the retention of the client and respond positively increasing the likelihood of new business from the client.</span></li></ul><br><p><span><strong>Measure</strong></span></p><br><br><p><span>Feedback from internal and external stakeholders.</span></p><br><br><br><p><span><strong>Complaints handling</strong> - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customers and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)</span></p><br><br><br><p><span><strong>Measure</strong></span></p><br><br><ul><li><span>Manage the delivery and resolution of all customer complaints for all CMB customer segments in MENA (except UAE).</span></li><li><span>Plan and prioritize work appropriately, address complaints in order of urgency and keep the customer informed throughout the process.</span></li><li><span>Examine complaints data to grasp recurring issues, draw conclusions, and solve complaints to minimize errors, operational losses and rework.</span></li><li><span>Ensure that all product related complaints are feedback to the product and IT teams.</span></li><li><span>Ensure all customers are dealt with in accordance with compliance and regulatory requirements.</span></li></ul><br><p><span><strong>Quality/ Training:</strong> Staff is also responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.</span></p><br><br><br><p><span><strong>Key accountabilities are:</strong></span></p><br><br><p><span><strong>Measure </strong></span></p><br><br><ul><li><span>Conduct quality review of agent’s performance within teams to ensure quality service goals and standards are met and identify areas where improvement can be achieved.</span></li><li><span>Maintain a comprehensive working knowledge of procedures, compliance and audit requirements across all teams within HSBCnet helpdesk.</span></li><li><span>Audit and examines weekly/ monthly reports (eg: call disconnect, FCR, VOC and live chat data) to grasp issues, draw conclusions, and solve problems to ensure agents are compliant with the call / live chat handling process</span></li><li><span>Analyze /assess the Voice of customer survey and live chat customer dissatisfactions from a customer point of view, suggest ideas, pursue solutions to improve customer experience</span></li><li><span>Assist with training and mentor support of new hires and act as a single point of contact for queries on procedures, processes, and policy. </span></li></ul><br><p><span><strong>Customers / Stakeholders: </strong></span></p><br><br><ul><li><span>Receive/make calls/Emails from/to customers (internal/ external) </span></li><li><span>Act effectively on all customer feedback</span></li><li><span>Ensure that the customer issues / problems are effectively investigated and resolved.</span></li><li><span>Provide HSBCnet training sessions via webex</span></li><li><span>Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank</span></li><li><span>Respond to mails/queries related to process timely with a cc to the Line Manager</span></li><li><span>Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made</span></li><li><span>Exceeds expectations of internal and external customers</span></li></ul><br><p><span><strong>Leadership & Teamwork:</strong></span></p><br><br><ul><li><span>Manages day to day process related activities for self </span></li><li><span>Work productively, professionally and demonstrate ways to improve customer service.</span></li><li><span>Regularly contributes to professional and supportive work environment by building a professional, trusted relationships with other Team members and colleagues in all areas </span></li><li><span>Ensures swift and clear communication to the stakeholder</span></li><li><span>Fosters development of co-workers</span></li><li><span>Acquire and update knowledge on procedures related to relevant processes</span></li></ul><br><p><span><strong>Operational Effectiveness & Control:</strong></span></p><br><br><ul><li><span>Meet targets on productivity and accuracy as per the targets and metrics defined for the process.</span></li><li><span>Instructions/requests to be correctly interpreted understood and implemented. </span></li><li><span>Ensure that the process related procedures are implemented as per the process manuals.</span></li><li><span>Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.</span></li><li><span>Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set. </span></li><li><span>Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.</span></li></ul><br><p><span><strong>What you will need to succeed in the role</strong></span></p><br><br><p><span><strong>Skills </strong></span></p><br><br><ul><li><span>Fluent in English.</span></li><li><span>Exceptional Client focus and orientation</span></li><li><span>Interpersonal, verbal and written communication skills. </span></li><li><span>Ability to communicate efficiently with local and global teams</span></li><li><span>Excellent organizational and time management skills </span></li><li><span>Ability to multi-task, depending on the criticality of the tasks. </span></li><li><span>Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.</span></li></ul><br><p><span><strong>What additional skills will be good to have? </strong></span></p><br><br><ul><li><span>Experience and proficiency with web-based technologies. </span></li><li><span>Position requires technical knowledge where GPS experience is asset.</span></li><li><span>MS office.</span></li><li><span>MI and Reporting/ Real time management.</span></li></ul><br><p><span><span>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”</span></span></p><br><br><br><p><span><span>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</span></span></p><br><br><br><p><span><span>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</span></span></p><br><br><br><br> </div>
Egypt - Cairo
Contacts to apply Please send us an email (with both contacts) with your CV.pierre.demarest@decathlon.comsara.helmy@decathlon.comTips : tell us about your favorite sport in the email ;)<br>Position Production Supply Specialist<br>Role Descriptionfull-time, on-site role as a Production Supply Specialist based in Cairo, Egypt. Monitor and optimize inventory levels and planned order quantities at both components and finished good levels. Communicate effectively the manufacturing capacity and resource utilization to support retail demand with great flexibility. Forecast activities associated within the assigned role<br>Role Responsibilities Sales & Operational Planning: Partner with upstream and downstream planners and the Operations team to meet customer needs (long term and short term) while limiting additional cost.<br>#Capacity Planning:Develop detailed production schedules to support Master Production Schedule (MPS) for the various product families. Accountable for weekly, monthly and seasonal capacity visibility for Zone/Retail Planners. Consolidate demand from all custom zones into short and long term production plans to ensure production capacity aligns with global demand<br>#Order & RM Planning Execute necessary transactions such as planned production orders, delivery orders, and work orders. Review production output against detailed schedules and communicate the constraints to Zone/Retail Planners in advance to help in decision-making. Maintain on-going relationship and communication with Suppliers to ensure that purchase orders are delivered as per schedule, quantities, and pricing. Interact with multiple departments to ensure smooth material flow, address issues such as material shortages, receiving issues, etc.<br>#Supplier Management Develop and maintain long term relationships with Suppliers and co-workers, promoting Decathlon values, transparency, objectivity and fairness. Work towards Supplier autonomy by process improvement projects as per Decathlon standards in a continuous improvement mindset. Work closely with the Supplier Planning team at factories to understand constraints and/or other issues and alert forecast changes instantly.<br>Role Qualifications:Degree in Engineering or Supply Chain or Business (Preferably Textile Engineering, Supply Chain Management) Minimum 2 years of hands-on experience in a manufacturing or production environment. Communication: Fluency in English with strong interpersonal skills to thrive in a fast-paced, international environment. Mobility: Ready to travel, be mobile, and work directly on the factory floor.<br><br>About the company We are Decathlon. We are sport. And we believe that sport brings out the best in people, especially those in teams.<br>Our teammates are as passionate about people as they are about sport. Our values guide our daily actions: Vitality, Generosity, Responsibility, and Authenticity.<br>We are driven by our purpose: We move people through the wonders of sport. This purpose is shared across the 70+ countries where we are present, in the 80+ sports we support, and through the products we design, engineer, produce, and distribute ourselves. Because no matter your age, background, or ability, sport should be a space where everyone grows, connects, and can be themselves.<br>We love what we do and we dare to take risks. We have the right to fall and the opportunity to learn from it. This is lived every day by our 100,000+ teammates, who are trusted with a clear mission from day one. They take on responsibility early, supported by honest feedback and strong human connections.<br>We are constantly working to build a workplace where everyone feels safe, respected and included. A workplace where people are free to show up as their true selves and know they belong. We take pride in creating products that are accessible while taking responsibility for our environmental impact and long-term commitment to the planet.<br>Whether you visit one of our 1,800+ stores or connect with us online, we live by the same customer philosophy: satisfied or satisfied.<br>The words of our founder Michel Leclercq still guide us today: "Everyday is a new starting line"<br>We win as a team. We grow as a team.<br>And we celebrate the wins, and the learnings, together. Are you ready to play?
Egypt - Cairo
<p>POSITION SUMMARY Use appropriate rescue techniques if observing swimmers in need of assistance. Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Promote a fun and relaxing atmosphere for guests. Obtain, fold, and stack towels according to company procedures. Wash, mop, and clean the pool deck. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; ensure uniform and personal appearance are clean and professional; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support all co-workers and treat them with dignity and respect. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: No related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: CPR Certification First Aid Certification Fitness Equipment Any certification or training required by local and state agencies.</p>
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span>Some careers have more impact than others.</span></span></p><br><br><p><span><span>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</span></span></p><br><br><br><p><span><span>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</span></span></p><br><br><p><strong><span>Why join us</span></strong></p><br><br><p><span>To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development)</span><span>.</span><span> Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution</span></p><br><br><br><p><strong><span>The Opportunity: </span></strong></p><br><br><ul><li><span>Working hours window from 3pm to 3am ( 9 working hours)</span></li><li><span>Excellent communication skills – Written & Verbal (English/Arabic). </span></li><li><span>Attention to detail </span></li><li><span>Proven track record of strong focus towards high levels of Quality and Customer Service </span></li><li><span>Ability to multi-task, depending on the criticality of the tasks. </span></li><li><span>Self-motivated and should be able to work under minimal supervision. </span></li><li><span>Good team player </span></li><li><span>Flexibility to work in different shifts </span></li><li><span>Strong Relationship building skills </span></li><li><span>Quick Learner</span></li></ul><br><br><br><p><strong><span>What you’ll do:</span></strong></p><br><br><ul><li><span>Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients. </span></li><li><span>Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact. </span></li></ul><ul><li><span>Reviewing ongoing aged queries, ensuring items are actione appropriate and providing feedback where necessary. </span></li><li><span>By achieving a high net promoter score and positive commentary the in-country PCM teams, line managing and clients. </span></li><li><span>By investigating accurately and identifying and handling queries t client’s satisfaction. </span></li><li><span>By keeping clients fully informed of progress throughout the life c of a query. </span></li><li><span>By prioritizing work effectively in order of importance and urgency handling it in accordance with procedures. </span></li></ul><br><ul><li><span>Demonstrate a sound knowledge of the payment industry and its associated processes and systems. </span></li></ul><br><p><span>Measure</span></p><br><br><br><ul><li><span>Responding and resolving the majority of payments related queries using knowledge of systems, procedures and internal contacts within the bank. </span></li><li><span>Assistance in the retention the client and respond positively increasing the likelihood of new business from the client. </span></li></ul><br><p><span>Measure </span></p><br><br><ul><li><span>Feedback from internal and external stakeholders. </span></li></ul><ul><li><span>Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution) </span></li></ul><p><span>Measure </span></p><br><br><ul><li><span>Manage the delivery and resolution of all customer complaints for all CMB customer segments in supported region. </span></li><li><span>Plan and prioritize work appropriately, address complaints in order of urgency and keep the customer informed throughout the process. </span></li><li><span>Examine complaints data to grasp recurring issues, draw conclusions, and solve complaints to minimize errors, operational losses and rework. </span></li><li><span>Ensure that all product related complaints are feedback to the product and IT teams. </span></li><li><span>Ensure all customers are dealt with in accordance with compliance and regulatory requirements. </span></li><li><span>Quality/ Training: Staff is also responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP. </span></li></ul><br><p><strong><span>Key accountabilities are:</span></strong></p><br><br><ul><li><span>Conduct quality review of agent’s performance within teams to ensure quality service goals and standards are met and identify areas where improvement can be achieved. </span></li><li><span>Maintain a comprehensive working knowledge of procedures, compliance and audit requirements across all teams within HSBCnet helpdesk. </span></li><li><span>Audit and examines weekly/ monthly reports (eg: call disconnect, FCR, VOC and live chat data) to grasp issues, draw conclusions, and solve problems to ensure agents are compliant with the call / live chat handling process </span></li><li><span>Analyze /assess the Voice of customer survey and live chat customer dissatisfactions from a customer point of view, suggest ideas, pursue solutions to improve customer experience </span></li><li><span>Assist with training and mentor support of new hires and act as a single point of contact for queries on procedures, process, and policy. </span></li></ul><br><p><strong><u><span>Customers / Stakeholders</span></u></strong></p><br><br><ul><li><span>Receive/make calls/Emails from/to customers (internal/ external) </span></li><li><span>Act effectively on all customer feedback </span></li><li><span>Ensure that the customer issues / problems are effectively investigated and resolved. </span></li><li><span>Provide HSBCnet training sessions via webex </span></li><li><span>Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank </span></li><li><span>Respond to mails/queries related to process timely with a cc to the Line Manager </span></li><li><span>Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made </span></li></ul><p><span>Exceeds expectations of internal and external customers</span></p><br><br><br><p><strong><u><span>Leadership & Teamwork</span></u></strong></p><br><br><ul><li><span>Manages day to day process related activities for self </span></li><li><span>Work productively, professionally and demonstrate ways to improve customer service. </span></li><li><span>Regularly contributes to professional and supportive work environment by building a professional, trusted relationships with other Team members and colleagues in all areas </span></li><li><span>Ensures swift and clear communication to the stakeholder </span></li><li><span>Fosters development of co-workers </span></li><li><span>Acquire and update knowledge on procedures related to relevant processes </span></li></ul><br><p><strong><u><span>Operational Effectiveness & Control</span></u></strong></p><br><br><ul><li><span>Meet targets on productivity and accuracy as per the targets and metrics defined for the process. </span></li><li><span>Instructions/requests to be correctly interpreted understood and implemented. </span></li><li><span>Ensure that the process related procedures are implemented as per the process manuals. </span></li><li><span>Ensure that fraud/errors/irregular transactions (if any) are identified and escalated. </span></li><li><span>Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set. </span></li><li><span>Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.</span></li></ul><br><p><strong><span>What you will need to succeed in the role</span></strong></p><br><br><ul><li><span>Fluent in English. </span></li><li><span>Previous Experience in customer facing roles</span></li><li><span>Exceptional Client focus and orientation </span></li><li><span>Interpersonal, verbal and written communication skills. </span></li><li><span>Ability to communicate efficiently with local and global teams </span></li><li><span>Excellent organizational and time management skills </span></li><li><span>Ability to multi-task, depending on the criticality of the tasks. </span></li><li><span>Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn. </span></li></ul><br><p><strong><span>What additional skills will be good to have?</span></strong></p><br><br><ul><li><span>Experience and proficiency with web-based technologies. </span></li><li><span>Position requires technical knowledge where GPS experience is asset. </span></li><li><span>MS office.</span></li><li><span>MI and Reporting/ Real time management. </span></li></ul><br><p><span><span>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”</span></span></p><br><br><br><p><span><span>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</span></span></p><br><br><br><p><span><span>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</span></span></p><br><br><br><br> </div>
Confidential
Egypt - Cairo
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Oversee and implement project activities across targeted governorates, supervising field coordinators and volunteers.</p><p>Develop and execute detailed activity plans in line with the project budget and objectives.</p><p>Manage, request, and settle expenses related to activities, ensuring cost optimization and financial accountability.</p><p>Maintain open communication with volunteers across governorates, ensuring their active engagement and participation.</p><p>Monitor and supervise the monthly tasks of field coordinators and volunteers to ensure the successful completion of field activities.</p><p>Coordinate with the Business Development department for social media coverage and visibility of project activities.</p><p>Contribute to organizing and executing major project-related events.</p><p>Verifying data that comes case workers.</p><p>Managing two women-friendly spaces in Damietta and Giza.</p><p>Managing the friendly space coordinators and workers as well.</p><p>Prepare and present detailed reports on project progress, challenges, and outcomes.</p><p>Develop and maintain forms, records, and documentation to accurately capture all project activities.</p><p>Set up and organize project files to ensure all information and communications are appropriately documented and easily accessible.</p><p>Prepare accurate technical and financial reports per activity, as well as monthly, quarterly, and final project reports.</p><p>Review and edit reports submitted by field coordinators and volunteers to ensure accuracy and completeness.</p><p>Assist in developing clear and concise concept notes for project components and activities, aligning with project goals and donor requirements.</p><p>Monitor and manage project budgets, ensuring proper allocation and utilization of resources.</p><p>Work closely with the finance team for accurate and timely financial reporting, adhering to donor and organizational financial policies.</p><p>Track expenses and project funds to ensure financial transparency and accountability.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum of 5 years of experience within development organizations.</p><p>Bachelor's degree in social studies, Economics, Business Administration, International Relations, or a related field.</p><p>Excellent verbal and written communication skills.</p><p>Ability to connect with and engage adolescents and youth volunteers.</p><p>Well-organized and goal oriented.</p><p>Strong analytical and time-management skills, with a commitment to meeting deadlines.</p><p>Ability to work independently or as part of a team.</p><p>Proficiency in both English and Arabic is required.</p><p>Previous experience in similar projects or contexts is preferred.</p><p></p></section>
Egypt - Cairo
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p> <strong>POSITION SUMMARY</strong> </p>
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<p>Receive and stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Stack received merchandise on pallets or carts. Complete requisition forms for inventory and supplies. Notify manager/supervisor of low stock levels in a timely manner. Receive deliveries, store perishables properly, and rotate stock. Inspect deliveries and date times to verify freshness, cleanliness, consistency, and quality throughout case lots. Refuse acceptance of damaged, unacceptable, or incorrect items. Adhere to food safety and handling policies and procedures across all food-related areas. Organize, clean, and sanitize all refrigerators and freezers, floors, food equipment, and drains. Remove empty pallets, cardboard, and trash and place in proper storage areas.</p>
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<p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak to guests and co-workers using clear, appropriate and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.</p>
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<p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p>
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