Jobs For Faculty Of Commerce Graduates English in Egypt
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About the company• dejavu Egypt is a Leading women's Footwear Brand, selling shoes and bags since 2009 through 38 Stores in Egypt and our official website:About the job• A Customer Service Specialist to join our dynamic team at New Cairo Headquarter Office who will be responsible for attending promptly to dejavu customers and prospects by offering effective, consistent, and professional customer Care, including outbound calls, escalating cases, and following up with functional departments to ensure smooth operation with a high level of customer satisfaction:Key Responsibilities• Provide exceptional customer support by promptly responding to inquiries, resolving issues, and addressing concerns, as well as complaint handling as per dejavu CS standards• Provide accurate information about dejavu products and offers• Responsible and accountable for each and every ticket/request created until it is resolved successfully• Give the best level of assistance to customers by understanding their needs and following all policies and procedures• Ensure a high level of customer satisfaction and enhance the brand image to meet and exceed customer expectations• Understand & effectively deal with job stress and unsatisfied customers• Identify and escalate issues to the relevant team• Achieve dejavu customer service team KPIs• Complete all operational functions within the agreed SLA• Follow Customer Service guidelines & telephone etiquettes at all times• Perform the necessary and right actions on systems or tools to handle the customer request or resolve complaints properly, and maintain the company’s financial position by providing win-win solutions• Set reports if requested by the direct manager:Who You Are• You must hold a University degree - Military Service Exempted or completed for males• Preferred New Cairo residence or nearby• You have worked in a call center or Customer Service environment before with a minimum of one year of experience• You are a dynamic member who is passionate about giving the best service and able to handle multiple tasks• You have strong listening, communication skills, and empathy• You are open-minded, positive, and a team worker• You are service minded and effective in solving problems and making decisions• You can speak and write Arabic and English professionally• Self-motivated, detail-oriented, and organized• Able to adapt to change and meet the changing demands of the work environment<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 4</li><li>Shift system: Morning only</li><li>Benefits: Medical insurance, Social insurance</li></ul>
:About the company• dejavu Egypt is a Leading women's Footwear Brand, selling shoes and bags since 2009 through 38 Stores in Egypt and our official website:About the job• A Customer Service Specialist to join our dynamic team at New Cairo Headquarter Office who will be responsible for attending promptly to dejavu customers and prospects by offering effective, consistent, and professional customer Care, including outbound calls, escalating cases, and following up with functional departments to ensure smooth operation with a high level of customer satisfaction:Key Responsibilities• Provide exceptional customer support by promptly responding to inquiries, resolving issues, and addressing concerns, as well as complaint handling as per dejavu CS standards• Provide accurate information about dejavu products and offers• Responsible and accountable for each and every ticket/request created until it is resolved successfully• Give the best level of assistance to customers by understanding their needs and following all policies and procedures• Ensure a high level of customer satisfaction and enhance the brand image to meet and exceed customer expectations• Understand & effectively deal with job stress and unsatisfied customers• Identify and escalate issues to the relevant team• Achieve dejavu customer service team KPIs• Complete all operational functions within the agreed SLA• Follow Customer Service guidelines & telephone etiquettes at all times• Perform the necessary and right actions on systems or tools to handle the customer request or resolve complaints properly, and maintain the company’s financial position by providing win-win solutions• Set reports if requested by the direct manager:Who You Are• You must hold a University degree - Military Service Exempted or completed for males• Preferred New Cairo residence or nearby• You have worked in a call center or Customer Service environment before with a minimum of one year of experience• You are a dynamic member who is passionate about giving the best service and able to handle multiple tasks• You have strong listening, communication skills, and empathy• You are open-minded, positive, and a team worker• You are service minded and effective in solving problems and making decisions• You can speak and write Arabic and English professionally• Self-motivated, detail-oriented, and organized• Able to adapt to change and meet the changing demands of the work environment<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 4</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي</li></ul>
We are looking for an experienced Quality Manager to lead and manage the complete Quality function at a manufacturing facility in 10th of Ramadan City.
The Quality Manager will have overall responsibility for Quality Assurance (QA), Quality Control (QC), and the company’s ISO Management Systems, ensuring that products, manufacturing processes, and company procedures consistently meet customer requirements, internal standards, and applicable ISO requirements.
Key Responsibilities:
Lead the overall QA & QC functions across the company.
Manage and develop the Quality team, including QC Engineers, Supervisors, Inspectors, and QA personnel.
Lead the implementation, certification, maintenance, and continuous improvement of ISO 9001, ISO 14001 & ISO 45001 management systems.
Ensure readiness for external certification, surveillance and customer audits, and lead internal audit programs.
Ensure effective incoming, in-process and final product inspection and testing.
Establish and maintain quality control plans, inspection standards, testing methods, SOPs and quality procedures.
Monitor product quality, rejection, scrap, rework, FPY and other key Quality KPIs.
Lead Root Cause Analysis, NCRs, CAPA and problem-solving activities for internal and customer quality issues.
Lead investigation and closure of customer complaints, ensuring effective corrective actions and prevention of recurrence.
Ensure products comply with customer specifications, drawings and applicable standards.
Work closely with Production, Planning, Maintenance, R&D, Purchasing and other departments to improve process capability and product quality.
Drive a strong quality culture on the shop floor, with regular production-floor follow-up rather than managing quality only through documentation.
Coordinate with customers, suppliers, auditors and certification bodies on quality-related matters.
Job Requirements
Bachelor’s degree in Engineering, Chemist or a relevant technical discipline.
8–10 years of Quality experience in manufacturing, with proven experience in a managerial or leadership capacity.
Strong practical experience with Quality Assurance and Quality Control, not only ISO documentation.
Strong knowledge and hands-on implementation experience with ISO 9001.
Experience with ISO 14001 and ISO 45001 is highly preferred.
ISO 9001 Lead Auditor certification is preferred.
Strong knowledge of RCA, CAPA, SPC, internal auditing, process control and continuous improvement, Lean Six Sigma.
Experience dealing with customer complaints and external/customer audits.
Experience in plastics, PVC, extrusion, rubber, home appliances components or similar manufacturing industries is an advantage.
Strong leadership, communication, analytical and problem-solving skills.
Good command of English and Microsoft Office; ERP Odoo experience is preferred.
Location: 10th of Ramadan City
Industry: PVC & Gasket Manufacturing<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال، سكن</li></ul>
We are looking for an experienced Quality Manager to lead and manage the complete Quality function at a manufacturing facility in 10th of Ramadan City.
The Quality Manager will have overall responsibility for Quality Assurance (QA), Quality Control (QC), and the company’s ISO Management Systems, ensuring that products, manufacturing processes, and company procedures consistently meet customer requirements, internal standards, and applicable ISO requirements.
Key Responsibilities:
Lead the overall QA & QC functions across the company.
Manage and develop the Quality team, including QC Engineers, Supervisors, Inspectors, and QA personnel.
Lead the implementation, certification, maintenance, and continuous improvement of ISO 9001, ISO 14001 & ISO 45001 management systems.
Ensure readiness for external certification, surveillance and customer audits, and lead internal audit programs.
Ensure effective incoming, in-process and final product inspection and testing.
Establish and maintain quality control plans, inspection standards, testing methods, SOPs and quality procedures.
Monitor product quality, rejection, scrap, rework, FPY and other key Quality KPIs.
Lead Root Cause Analysis, NCRs, CAPA and problem-solving activities for internal and customer quality issues.
Lead investigation and closure of customer complaints, ensuring effective corrective actions and prevention of recurrence.
Ensure products comply with customer specifications, drawings and applicable standards.
Work closely with Production, Planning, Maintenance, R&D, Purchasing and other departments to improve process capability and product quality.
Drive a strong quality culture on the shop floor, with regular production-floor follow-up rather than managing quality only through documentation.
Coordinate with customers, suppliers, auditors and certification bodies on quality-related matters.
Job Requirements
Bachelor’s degree in Engineering, Chemist or a relevant technical discipline.
8–10 years of Quality experience in manufacturing, with proven experience in a managerial or leadership capacity.
Strong practical experience with Quality Assurance and Quality Control, not only ISO documentation.
Strong knowledge and hands-on implementation experience with ISO 9001.
Experience with ISO 14001 and ISO 45001 is highly preferred.
ISO 9001 Lead Auditor certification is preferred.
Strong knowledge of RCA, CAPA, SPC, internal auditing, process control and continuous improvement, Lean Six Sigma.
Experience dealing with customer complaints and external/customer audits.
Experience in plastics, PVC, extrusion, rubber, home appliances components or similar manufacturing industries is an advantage.
Strong leadership, communication, analytical and problem-solving skills.
Good command of English and Microsoft Office; ERP Odoo experience is preferred.
Location: 10th of Ramadan City
Industry: PVC & Gasket Manufacturing<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال، سكن</li></ul>
:About Cityloix
Citylogix builds AI-driven infrastructure data collection and condition assessment programs for municipal clients across North America. Our crews collect roadway imagery at scale; our processing pipeline turns that imagery into defensible pavement condition data that cities use to plan and defend capital programs.
The accuracy of that data depends on people who can look at a road surface and call it correctly, every time.
:About the role
A Pavement Visual Inspection Engineer to join our Pavement Assessment team.
This is a hands-on, detail-driven role at the centre of our data quality chain. You will spend most of your time in imagery — labelling pavement distresses, correcting the output of our AI detection models, and performing structured visual inspection on assigned road networks. Your work directly shapes two things at once: the condition data we deliver to clients, and the training datasets that make our models better on the next project.
This role suits someone who takes genuine satisfaction in getting the call right, holds a standard consistently over thousands of segments, and would rather flag a hard case than guess at it.
:Core responsibilities
Work within the annotation and labelling team to expand and refine model training datasets and deliverable data
Validate AI-generated defect detections against source imagery — confirming, correcting, or rejecting each output per the assignment criteria
Identify and classify pavement distresses by type, severity, and extent in accordance with internal guidelines
Visually review collected pavement-view roadway imagery to assess surface condition across assigned project areas
Perform independent visual inspection on statistically sampled road segments
Assess surface type classification (asphalt, concrete, gravel, composite) and confirm the correct defect taxonomy is applied for each surface
Review segment-level condition scores for consistency with the underlying imagery and defect record
Detect and report imagery quality issues — occlusion, glare, motion blur, water or snow coverage, insufficient lighting — that prevent reliable assessment
:Qualifications - Required
Bachelor's degree in Civil Engineering, Transportation Engineering, or a related discipline
Strong visual attention to detail, with the ability to maintain consistency across high-volume repetitive review
Comfort working for extended periods within image-review software environments
Ability to apply written standards consistently and document deviations clearly
Strong written and verbal communication skills in English
:Attributes and Working Style
Methodical and consistent — able to make the same judgment call
Comfortable operating within defined standards, and flags genuine edge cases rather than guessing
Collaborative approach to feedback, both giving and receiving
Ownership mindset toward deliverable quality
:Job Description
Department: Business Development & Marketing
Reports to: CEO / Founder
Location: New Cairo, Egypt (Hybrid)
Type: Full-time
:Job Summary
DataPeak Solutions is seeking a driven Business Development Manager to own and grow our client pipeline across hospitals, clinics, laboratories, and pharmacies. As the first hire in this function, you will single-handedly build DataPeak's go-to-market engine — identifying leads, closing deals, and nurturing long-term client relationships — while laying the foundation for a future business development and marketing team that you will lead.
:Key Responsibilities
Business Development & Sales (primary focus)
Identify and pursue new business opportunities across hospitals, clinics, medical labs, and pharmacies
Build and manage a sales pipeline from prospecting through to signed contracts
Develop and pitch tailored proposals for DataPeak's services (Data Analytics, Process Automation, Custom Software, AI-Powered Solutions)
Negotiate contract terms and pricing in coordination with leadership
Represent DataPeak at healthcare conferences, industry events, and networking forums
Build strategic partnerships with healthcare associations, EHR vendors, and complementary tech providers
Customer Communication & Engagement
Serve as the primary point of contact for prospective and existing clients
Manage the client relationship lifecycle: onboarding, check-ins, renewals, and upsells
Gather client feedback and relay insights to product/technical teams
Ensure the 48-hour response commitment to inquiries is consistently met
Marketing Support (secondary focus)
Support content creation and positioning for company profile, case studies, and pitch materials
Coordinate digital presence (LinkedIn, website inquiries, WhatsApp channel)
Help shape messaging around DataPeak's value proposition and ROI-driven results
Growth & Team Building
Establish CRM systems, sales processes, and reporting structures from scratch
Define hiring needs and help recruit future BD/marketing team members
Transition into a leadership role managing the team once it's established
:Qualifications
Bachelor's degree in Business, Marketing, Healthcare Administration, or related field
2–6 years of experience in B2B business development or sales — healthcare, HealthTech, or SaaS strongly preferred
Proven track record of closing deals and managing client relationships independently
Comfortable working autonomously in a startup-like environment with high ownership
Strong understanding of (or willingness to quickly learn) healthcare operations — hospitals, clinics, labs, pharmacies
Excellent communication skills in Arabic and English
:Key Skills
Consultative/solution selling
CRM & pipeline management
Contract negotiation
Relationship management
Basic marketing/content sensibility
Self-starter mentality with leadership potential
Success Metrics (KPIs)
Number of qualified leads generated and converted
Revenue/contracts closed per quarter
Client retention and satisfaction
Response time to inquiries (within 48 hours)
Pipeline growth month-over-month
<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية فقط</li><li>يرحب بذوي الاحتياجات الخاصة (إعاقة حركية خفيفة، استخدام العكاز، استخدام كرسي متحرك)</li></ul>
:Job Description
Department: Business Development & Marketing
Reports to: CEO / Founder
Location: New Cairo, Egypt (Hybrid)
Type: Full-time
:Job Summary
DataPeak Solutions is seeking a driven Business Development Manager to own and grow our client pipeline across hospitals, clinics, laboratories, and pharmacies. As the first hire in this function, you will single-handedly build DataPeak's go-to-market engine — identifying leads, closing deals, and nurturing long-term client relationships — while laying the foundation for a future business development and marketing team that you will lead.
:Key Responsibilities
Business Development & Sales (primary focus)
Identify and pursue new business opportunities across hospitals, clinics, medical labs, and pharmacies
Build and manage a sales pipeline from prospecting through to signed contracts
Develop and pitch tailored proposals for DataPeak's services (Data Analytics, Process Automation, Custom Software, AI-Powered Solutions)
Negotiate contract terms and pricing in coordination with leadership
Represent DataPeak at healthcare conferences, industry events, and networking forums
Build strategic partnerships with healthcare associations, EHR vendors, and complementary tech providers
Customer Communication & Engagement
Serve as the primary point of contact for prospective and existing clients
Manage the client relationship lifecycle: onboarding, check-ins, renewals, and upsells
Gather client feedback and relay insights to product/technical teams
Ensure the 48-hour response commitment to inquiries is consistently met
Marketing Support (secondary focus)
Support content creation and positioning for company profile, case studies, and pitch materials
Coordinate digital presence (LinkedIn, website inquiries, WhatsApp channel)
Help shape messaging around DataPeak's value proposition and ROI-driven results
Growth & Team Building
Establish CRM systems, sales processes, and reporting structures from scratch
Define hiring needs and help recruit future BD/marketing team members
Transition into a leadership role managing the team once it's established
:Qualifications
Bachelor's degree in Business, Marketing, Healthcare Administration, or related field
2–6 years of experience in B2B business development or sales — healthcare, HealthTech, or SaaS strongly preferred
Proven track record of closing deals and managing client relationships independently
Comfortable working autonomously in a startup-like environment with high ownership
Strong understanding of (or willingness to quickly learn) healthcare operations — hospitals, clinics, labs, pharmacies
Excellent communication skills in Arabic and English
:Key Skills
Consultative/solution selling
CRM & pipeline management
Contract negotiation
Relationship management
Basic marketing/content sensibility
Self-starter mentality with leadership potential
Success Metrics (KPIs)
Number of qualified leads generated and converted
Revenue/contracts closed per quarter
Client retention and satisfaction
Response time to inquiries (within 48 hours)
Pipeline growth month-over-month
<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية فقط</li><li>يرحب بذوي الاحتياجات الخاصة (إعاقة حركية خفيفة، استخدام العكاز، استخدام كرسي متحرك)</li></ul>
Supply Chain Manager / Head of Supply ChainLocation: Cairo, EgyptWe are looking for an experienced and results-driven Supply Chain Manager / Head of Supply Chain to lead and develop our end-to-end Supply Chain operations across Planning, Procurement, Import, Inventory, Warehousing, Logistics & Distribution.Key ResponsibilitiesLead and develop Demand Planning, Supply Planning & Inventory Planning processes.Develop accurate Forecasting, Safety Stock, Reorder Point and Min/Max levels.Lead Procurement & Strategic Sourcing activities and develop local and international supplier networks.Manage and oversee Foreign Procurement & Import Operations, including shipping, freight forwarding, customs clearance, Incoterms, HS Codes and import documentation.Monitor shipments from Purchase Order to Warehouse Receipt and optimize Landed Cost.Develop and improve Inventory Management & Control, including ABC Analysis, Inventory Aging, Slow/Non-Moving Stock and Inventory Turnover.Lead the development of Warehousing, Logistics & Distribution operations and improve OTIF performance.Develop and implement SOPs, policies, approval matrices and internal controls across Supply Chain.Drive Supply Chain digital transformation through ERP / Odoo and reduce dependency on manual processes and Excel.Build, structure and develop the Supply Chain team, including defining Job Descriptions, KPIs, responsibilities and organizational needs.Collaborate closely with Sales, Finance, Warehousing and Top Management to optimize cost, availability and operational efficiency.Key Performance AreasInventory Turnover | DIO | Stock Availability | Forecast Accuracy | OTIF | Supplier Performance | Procurement Savings | Logistics Cost | Import Lead Time | Inventory Accuracy | Order FulfillmentRequirementsBachelor's degree in Supply Chain, Logistics, Business Administration, Engineering or a related field.10+ years of total experience in Supply Chain, preferably 12–15 years.Minimum 5 years of leadership/managerial experience within Supply Chain.Proven experience in Retail / Trading / Distribution companies with multiple branches and warehouses.Mandatory: Strong hands-on experience in Foreign Procurement & Import Operations from multiple countries.Strong knowledge of International Shipping, Freight Forwarding, Customs Clearance, Incoterms, HS Codes and Import Regulations in Egypt.Strong experience in Demand Planning, Supply Planning & Inventory Planning.Strong background in Warehousing, Inventory Control, Logistics & Distribution.Practical experience with ERP systems; Odoo is highly preferred.Excellent Excel and data analysis skills.Very good command of English, with the ability to communicate and negotiate with international suppliers.Professional certifications such as APICS CSCP, CPIM, CIPS or equivalent are preferred.We Are Looking For Someone Who IsA strategic leader, not just an operations manager.Someone who can build systems, develop teams, improve processes, control costs, manage international suppliers, solve operational challenges, and drive measurable business results.If you have the experience and leadership capability to build and lead a high-performing Supply Chain function, we would like to hear from you.<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي، ساعات إضافية</li></ul>
HR Generalist & Talent Acquisition SpecialistWe are looking for an HR Generalist & Talent Acquisition Specialist to join our team and take ownership of recruitment while supporting day-to-day HR operations, performance management, and employee experience.This role is ideal for an HR professional who is comfortable working across the full employee lifecycle — from attracting and hiring talent to supporting performance, employee development, and HR operations.Key ResponsibilitiesTalent AcquisitionManage the full recruitment cycle for technical and non-technical positions.Recruit for a variety of functions, including Engineering, QA, Sales, Marketing, and other business roles.Source and attract candidates through social media platforms, job websites, referrals, and other recruitment channels.Conduct initial screening and interviews and coordinate technical interviews with hiring managers.Build and maintain an active talent pipeline for current and future hiring needs.Monitor recruitment performance and identify opportunities to improve hiring efficiency and candidate quality.Performance ManagementSupport the implementation and continuous improvement of the company's performance management process.Work with department managers to develop and monitor relevant employee KPIs.Coordinate probation and annual performance evaluations.Track performance results and prepare reports for management.Identify development needs and support appropriate employee development actions.HR Operations & ComplianceManage employee onboarding and maintain accurate employee records and documentation.Handle Social Insurance procedures, including Forms 1, 2, and 6.Ensure HR practices are aligned with Egyptian Labor Law, Social Insurance regulations, and company policies.Maintain attendance, leave, and other employee records.Support the development and implementation of HR policies and procedures.Ensure HR documentation and processes are properly maintained and up to date.Employee Experience & HR DevelopmentSupport employee engagement and internal HR initiatives.Identify opportunities to improve the employee experience and HR processes.Work closely with employees and managers to address HR-related matters.Prepare periodic HR reports and provide relevant insights to management.Job Requirements3–5 years of relevant experience in HR Generalist, Talent Acquisition, or a similar HR role.Solid practical knowledge of Egyptian Labor Law and Social Insurance procedures.Proven experience managing end-to-end recruitment, preferably across both technical and commercial positions.Experience with performance management and KPI development.Strong sourcing, screening, interviewing, and candidate assessment skills.Good understanding of HR operations and employee lifecycle processes.Strong communication and interpersonal skills with the ability to work effectively with employees and managers at different levels.Strong organizational skills and attention to detail.Ability to manage multiple priorities in a fast-paced working environment.Bachelor's degree in Human Resources, Business Administration, or a relevant field.Excellent English communication skills, both written and spoken.HR certification is considered a plus.What We're Looking ForWe are looking for someone who is hands-on, organized, proactive, and comfortable taking ownership.The ideal candidate doesn't only execute HR processes — they understand the reason behind them, identify areas for improvement, and work with management to build more effective HR practices.If you are passionate about both people and processes, and you're looking for a role where you can make a real impact across recruitment and HR, we'd love to hear from you.<p><strong>Additional Details</strong></p><ul><li>Openings: 1</li><li>Shift system: Morning only</li><li>Benefits: Transportation allowance</li></ul>
This is a managerial leadership position. You will report directly to the Director of Operations and hold full accountability for the people, processes, and performance of the Gasket and Magnet Strip section. You will lead a team of supervisors, technicians, and operators, and serve as the operational bridge between Production, Planning, Quality, Maintenance, and Warehouse
Key Responsibilities
Lead, manage, and develop production supervisors, technicians, and operators across both sections.
Set performance objectives, conduct appraisals, and build a culture of accountability and continuous improvement.
Train, mentor, and develop team members on SOPs, best practices, and new production techniques
Maintain a skill matrix for all production staff and use it to guide training plans and deployment decisions.
Resolve workforce issues and maintain high engagement on the shop floor.
Own daily, weekly, and monthly production output — volume, quality, and on-time delivery.
Oversee shift planning, resource allocation, and production scheduling in coordination with the Planning team.
Monitor and drive OEE, identifying and closing performance gaps; enforce first-production approval at shift start, model change, and after any unplanned stoppage.
Minimize downtime through structured coordination with the Maintenance team.
Enforce 4M change management (Man, Machine, Material, Method): track changes, and review risks.
Lead improvement initiatives using Lean, Kaizen, 5S, and Six Sigma/DMAIC methodologies; actively engage shop-floor employees in the suggestion system.
Develop, document, and maintain SOPs, process flow charts (raw material receipt to shipping, including rework/repair loops), and control plans linked to FMEA.
Create and update Value Stream Maps (VSM) to identify waste and improvement opportunities; support all improvements with statistical data.
Ensure process FMEAs are updated at each product or process change; re-score after corrective actions and apply lessons learned horizontally across similar processes.
Manage feasibility assessments for new production projects (capacity, manpower, equipment).
Ensure all critical and special product characteristics are identified in SOPs, control plans, and FMEAs, and clearly communicated at workstations.
Collaborate with Quality Control to proactively reduce defects, scrap, and rework across all shifts.
Ensure full compliance with ISO 9001:2015 on the production floor at all times.
Maintain permanent audit readiness across production documentation, workstations, and processes for customer audits.
Lead corrective action management using 8D, Fishbone, and 5-Why methods; ensure FMEA, control plans, and SOPs are updated after every major nonconformance.
Enforce PPE usage, machine guards, and safety compliance across production areas.
Track and report production KPIs (OEE, capacity utilization, CT, throughput rate, down time, scrap rate, on-time delivery, rework) to the Director of Operations regularly.
Work cross-functionally with Planning, Maintenance, Warehouse, and Quality to align production execution with business goals.
Participate in management review meetings; contribute production data, root cause findings, and improvement action plans.
Job Requirements
Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related field.
8–10 years of experience in production or manufacturing management.
Minimum 3 years in a supervisory or managerial role.
Experience in PVC gaskets production or home appliance / refrigerator manufacturing is strongly preferred.
Lean Green Belt certification required — Six Sigma Black Belt, CPIM, or equivalent is a strong plus.
Proven track record managing production teams and driving measurable improvements in output, quality, and efficiency.
Hands-on experience with OEE tracking, VSM, Lean, 5S, Kaizen, FMEA, control plans, and SPC (CPK/Ppk).
Experience with customer supplier audits is a strong advantage.
Solid knowledge of ISO 9001:2015 and manufacturing compliance requirements.
Proficient in MS Excel, ERP systems, and production management tools.
Excellent written and spoken English.
Based in or able to commute to 10th of Ramadan City (preferred).<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال، سكن</li></ul>
This is a managerial leadership position. You will report directly to the Director of Operations and hold full accountability for the people, processes, and performance of the Gasket and Magnet Strip section. You will lead a team of supervisors, technicians, and operators, and serve as the operational bridge between Production, Planning, Quality, Maintenance, and Warehouse
Key Responsibilities
Lead, manage, and develop production supervisors, technicians, and operators across both sections.
Set performance objectives, conduct appraisals, and build a culture of accountability and continuous improvement.
Train, mentor, and develop team members on SOPs, best practices, and new production techniques
Maintain a skill matrix for all production staff and use it to guide training plans and deployment decisions.
Resolve workforce issues and maintain high engagement on the shop floor.
Own daily, weekly, and monthly production output — volume, quality, and on-time delivery.
Oversee shift planning, resource allocation, and production scheduling in coordination with the Planning team.
Monitor and drive OEE, identifying and closing performance gaps; enforce first-production approval at shift start, model change, and after any unplanned stoppage.
Minimize downtime through structured coordination with the Maintenance team.
Enforce 4M change management (Man, Machine, Material, Method): track changes, and review risks.
Lead improvement initiatives using Lean, Kaizen, 5S, and Six Sigma/DMAIC methodologies; actively engage shop-floor employees in the suggestion system.
Develop, document, and maintain SOPs, process flow charts (raw material receipt to shipping, including rework/repair loops), and control plans linked to FMEA.
Create and update Value Stream Maps (VSM) to identify waste and improvement opportunities; support all improvements with statistical data.
Ensure process FMEAs are updated at each product or process change; re-score after corrective actions and apply lessons learned horizontally across similar processes.
Manage feasibility assessments for new production projects (capacity, manpower, equipment).
Ensure all critical and special product characteristics are identified in SOPs, control plans, and FMEAs, and clearly communicated at workstations.
Collaborate with Quality Control to proactively reduce defects, scrap, and rework across all shifts.
Ensure full compliance with ISO 9001:2015 on the production floor at all times.
Maintain permanent audit readiness across production documentation, workstations, and processes for customer audits.
Lead corrective action management using 8D, Fishbone, and 5-Why methods; ensure FMEA, control plans, and SOPs are updated after every major nonconformance.
Enforce PPE usage, machine guards, and safety compliance across production areas.
Track and report production KPIs (OEE, capacity utilization, CT, throughput rate, down time, scrap rate, on-time delivery, rework) to the Director of Operations regularly.
Work cross-functionally with Planning, Maintenance, Warehouse, and Quality to align production execution with business goals.
Participate in management review meetings; contribute production data, root cause findings, and improvement action plans.
Job Requirements
Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related field.
8–10 years of experience in production or manufacturing management.
Minimum 3 years in a supervisory or managerial role.
Experience in PVC gaskets production or home appliance / refrigerator manufacturing is strongly preferred.
Lean Green Belt certification required — Six Sigma Black Belt, CPIM, or equivalent is a strong plus.
Proven track record managing production teams and driving measurable improvements in output, quality, and efficiency.
Hands-on experience with OEE tracking, VSM, Lean, 5S, Kaizen, FMEA, control plans, and SPC (CPK/Ppk).
Experience with customer supplier audits is a strong advantage.
Solid knowledge of ISO 9001:2015 and manufacturing compliance requirements.
Proficient in MS Excel, ERP systems, and production management tools.
Excellent written and spoken English.
Based in or able to commute to 10th of Ramadan City (preferred).<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال، سكن</li></ul>
Job purposeCivil site engineers spend about half their time working in office environments and the rest of their time on construction sites conducting surveys and supervising building projects. Civil site engineers are in a supervisory position and must manage others, often while receiving very little supervision themselves. As a site engineer, your input to construction projects will be technical, organizational and supervisory. You'll set out and determine the location for infrastructural installations, both above and below ground, and will apply designs and plans to mark out the site. You'll also share responsibility for site security, health and safety and the organization and supervision of material and human resources.Duties and ResponsibilitiesCivil site engineers work on various projects based on where they live in the country and the type of business they work for, but the core tasks and duties are the same everywhere. Based on job listings, the main duties of civil site engineers are:Inspect Project SitesA number of surveys and studies must be conducted on any proposed site before construction work can begin, even when the project is greatly needed for the public good. This includes conducting soil tests, completing environmental impact surveys, and performing visual inspections of potential construction sites. Draw Up Engineering PlansCivil site engineers must draw up extensive blueprints and plans of construction projects. This requires precise engineering calculations and comprehensive drawings of all water and electrical systems being constructed.Write Project BidsEngineering firms compete for projects of all sizes, big or small. Civil site engineers are responsible for writing detailed project bids and proposals that show all costs and timelines associated with completing the project.Supervise Construction CrewsThe civil site engineer is ultimately responsible for all construction projects and for making sure those projects are completed correctly. This requires civil site engineers to hire and supervise construction crews and visit construction sites often to make sure plans are proceeding on time and on budget.Obtain All Permits and PermissionsBefore construction work can begin on any site, all necessary permits must be obtained from city, country, or state governments. This requires filling out paperwork and having plans checked and approved by inspectors.Skills and QualificationsCivil site engineers must possess degrees and certifications in engineering. In addition to education and experience in this field, firms hiring civil site engineers will look for candidates who demonstrate the following abilities:§ Problem-solving skills – ultimately, civil site engineers must design and build construction projects that will serve the greater public good, which means that the ability to solve problems is essential§ Organization skills – because numerous tests have to be conducted and permits must be obtained, in addition to other tasks, civil site engineers must be well-organized and able to multitask§ Communication skills – writing proposals and supervising work crews takes good communication and the ability to actively listen and respond to others§ Mathematics – civil site engineers work with precise calculations and scientific studies daily, which requires a strong grasp of mathematics§ Leadership skills – civil site engineers must supervise and hire construction crews, and that requires good leadership abilitiesTools of the Trad § B.Sc. Civil Engineering§ Fluent English verbal and written § Computer-aided design software (AutoCAD)§ Construction trade software (Primavera)§ Microsoft Office especially Excel and WordWorking conditions§ You'll be both on site and office based. Site visits and inspections are conducted outside in all weathers and office facilities may be located in temporary buildings or converted premises.§ A reasonable level of fitness and mobility is required, as the work can be physically demanding. Site inspections may involve climbing ladders or visiting areas of sites where access is difficult. Appropriate safety equipment, such as protective boots and headgear, must be worn on site.<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 3</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال، ساعات إضافية</li></ul>
<p>We are an electrical and engineering company based in Agouza, Giza, and an authorized distributor of Schneider Electric products. The company operates across Egypt and Saudi Arabia and provides electrical and engineering solutions including electrical panels, elevators, low-voltage and medium-voltage solutions, electrical contracting, and related products and services.</p>
<p>As we are currently establishing our Marketing function, we are looking for a creative and hands-on Social Media & Content Creator to take ownership of our social media presence and create professional technical and commercial content that represents the company and its products.</p>
<h3>Job Summary</h3>
<p>The Social Media & Content Creator will be responsible for developing and managing the company's social media presence, creating engaging content, and translating technical products and services into clear and attractive content for our target audience.</p>
<p>The role requires someone who can combine content creation, social media management, creativity, and basic marketing knowledge, while working closely with the technical and sales teams.</p>
<h3>Key Responsibilities</h3>
<ul>
<li>Develop and implement a social media content strategy aligned with the company's business objectives.</li>
<li>Manage and maintain the company's Facebook, LinkedIn, and other relevant social media platforms.</li>
<li>Create and maintain a monthly content calendar.</li>
<li>Create engaging and professional content including:</li>
<ul>
<li>Social media posts</li>
<li>Product features and highlights</li>
<li>Company updates</li>
<li>Project showcases</li>
<li>Educational/technical content</li>
<li>Reels and short-form videos</li>
<li>Promotional campaigns</li>
<li>Employer branding content</li>
</ul>
<li>Create content that explains technical products and solutions in a simple and engaging way.</li>
<li>Conduct regular visits to the company's workshop, projects, and business locations when needed to capture authentic photos and videos.</li>
<li>Create content showcasing the company's electrical panels, elevator solutions, LV/MV products, Schneider Electric products, workshop operations, projects, and technical capabilities.</li>
<li>Coordinate with the Sales, Technical, and Operations teams to collect accurate product and project information.</li>
<li>Write clear and engaging captions in both Arabic and English when required.</li>
<li>Ensure that all published content reflects a professional corporate image.</li>
<li>Monitor social media comments, messages, and inquiries and coordinate with the relevant departments for proper responses.</li>
<li>Monitor social media performance and prepare regular reports covering reach, engagement, followers, and other relevant KPIs.</li>
<li>Identify current social media trends and recommend relevant content opportunities.</li>
<li>Support paid advertising campaigns by preparing suitable creative content in coordination with the Media Buyer.</li>
<li>Assist in developing content for the company's website, including product pages, company updates, and other digital materials.</li>
<li>Support the development of the company's digital presence in both the Egyptian and Saudi markets.</li>
<li>Conduct competitor and market research to identify content opportunities.</li>
<li>Maintain consistent branding, tone of voice, and visual identity across all digital channels.</li>
</ul>
<h3>Content Creation Responsibilities</h3>
<p>The candidate is expected to be comfortable with hands-on content creation, including:</p>
<ul>
<li>Photography and basic video shooting.</li>
<li>Reels and short-form video creation.</li>
<li>Basic video editing.</li>
<li>Basic graphic design.</li>
<li>Writing social media captions.</li>
<li>Creating content ideas and campaigns.</li>
<li>Repurposing existing technical and product information into social media content.</li>
</ul>
<h3>Requirements</h3>
<ul>
<li>Bachelor's degree in Marketing, Mass Communication, Business Administration, or a related field.</li>
<li>1–2 years of experience in Social Media Management / Content Creation.</li>
<li>Previous experience managing business/company social media accounts.</li>
<li>Strong knowledge of Facebook and LinkedIn.</li>
<li>Good understanding of Instagram and short-form video content.</li>
<li>Good writing and communication skills in Arabic and English.</li>
<li>Creative mindset with strong attention to detail.</li>
<li>Ability to create content independently from concept to publishing.</li>
<li>Basic knowledge of Canva and/or other graphic design tools.</li>
<li>Basic video editing skills using tools such as CapCut, Adobe Premiere, or similar software.</li>
<li>Good understanding of social media analytics and performance metrics.</li>
<li>Ability to work independently and take ownership of the company's social media presence.</li>
</ul>
<h3>Preferred Qualifications</h3>
<ul>
<li>Experience in B2B, engineering, electrical, construction, industrial, or technical companies is a strong advantage.</li>
<li>Experience creating technical or engineering-related content is preferred.</li>
<li>Experience working with Schneider Electric or other electrical/industrial brands is a plus.</li>
<li>Experience creating content for the Saudi/GCC market is an advantage.</li>
<li>Basic understanding of digital marketing and paid advertising is a plus.</li>
<li>A portfolio of previous social media work is highly preferred.</li>
</ul>
<h3>What We Offer</h3>
<ul>
<li>The opportunity to build and develop the company's social media presence from the ground up.</li>
<li>Exposure to both the Egyptian and Saudi markets.</li>
<li>Hands-on experience with a growing engineering and electrical business.</li>
<li>Opportunity to create content across electrical products, panels, elevators, LV/MV solutions, projects, and technical services.</li>
<li>Career growth opportunities within the developing Marketing function.</li>
</ul>
<p><strong>Additional Details</strong></p>
<ul>
<li>Number of Vacancies: 3</li>
<li>Shift System: Morning only</li>
<li>Benefits: Health insurance, Social insurance</li>
</ul>
<ul><li>The role is responsible for developing integrated marketing initiatives that support business growth, increase customer engagement, enhance corporate visibility, and contribute directly to revenue generation.</li><li>Working closely with Senior Management, the Marketing Executive will play a strategic role in driving marketing excellence, digital transformation, lead generation, and corporate communications while supporting IEI's long-term expansion plans.</li><li>Key Responsibilities</li><li>Strategic Marketing</li><li>• Develop and execute the company's annual marketing strategy and quarterly (Q1–Q4) marketing plans aligned with business objectives and growth targets.</li><li>• Present marketing strategies, campaign plans, and budgets to Senior Management for review and approval.</li><li>• Identify new markets, customer segments, and business opportunities that support the company's expansion strategy.</li><li>• Recommend innovative marketing initiatives that enhance IEI's competitive position within the industrial and engineering sectors.</li><li>• Support strategic planning and corporate growth initiatives.</li><li>Lead Generation & Business Growth</li><li>• Own the company's lead generation strategy across all online and offline marketing channels.</li><li>• Generate qualified business opportunities through SEO, the corporate website, Google Ads, LinkedIn, Meta platforms, email marketing, exhibitions, referrals, and targeted digital campaigns.</li><li>• Develop lead generation funnels that maximize Marketing Qualified Leads (MQLs).</li><li>• Qualify marketing leads before transferring them to the Sales Team through the CRM system.</li><li>• Collaborate with Sales to improve lead quality, conversion rates, customer acquisition, and revenue growth.</li><li>Digital Marketing & Website Management</li><li>• Manage and continuously improve the company's website to maximize visibility, user experience, and lead generation.</li><li>• Develop SEO strategies to improve search engine rankings and organic traffic.</li><li>• Plan, execute, monitor, and optimize digital marketing campaigns across multiple channels.</li><li>• Manage LinkedIn marketing initiatives targeting consultants, contractors, EPC companies, factories, and industrial decision-makers.</li><li>• Optimize campaign performance and maximize Return on Marketing Investment (ROMI).</li><li>Social Media & Content Strategy</li><li>• Develop the quarterly (Q1–Q4) social media strategy and annual content calendar.</li><li>• Create high-quality content showcasing IEI's projects, engineering capabilities, manufacturing excellence, and customer success stories.</li><li>• Maintain brand consistency across all communication channels.</li><li>• Monitor audience engagement and optimize social media performance through data-driven insights.</li><li>Product Marketing & Corporate Branding</li><li>• Develop marketing strategies for the company's industrial products and engineering solutions.</li><li>• Prepare Company Profiles, Product Catalogs, Technical Brochures, Corporate Presentations, Case Studies, Success Stories, Sales Kits, and Email Marketing Campaigns.</li><li>• Support product launches and new service introductions.</li><li>• Strengthen IEI's corporate identity and market positioning across local and international markets.</li><li>• Ensure all marketing materials reflect the company's engineering excellence and competitive advantages.</li><li>CRM & Marketing Automation</li><li>• Manage and maintain the company's CRM database.</li><li>• Develop lead nurturing workflows and marketing automation campaigns.</li><li>• Track customer journeys from initial engagement to sales conversion.</li><li>• Improve marketing-to-sales handover processes and conversion efficiency.</li><li>• Maintain accurate customer and prospect databases.</li><li>Market Intelligence</li><li>• Monitor industrial market trends, customer behavior, competitor activities, and emerging business opportunities.</li><li>• Conduct market research and prepare strategic recommendations for Senior Management.</li><li>• Build and maintain databases of consultants, contractors, project owners, industrial manufacturers, and strategic partners.</li><li>• Support business decisions with market intelligence and performance analysis.</li><li>Events & Corporate Communications</li><li>• Plan and organize the company's participation in exhibitions, conferences, seminars, customer events, and networking activities.</li><li>• Coordinate booth design, suppliers, promotional materials, logistics, and event execution.</li><li>• Supervise photography and video production to support corporate marketing activities.</li><li>• Coordinate with external agencies, photographers, printers, designers, media partners, and marketing suppliers.</li><li>Marketing Analytics & Performance</li><li>• Monitor and analyze marketing KPIs including MQLs, SQLs, CPL, CAC, Website Traffic, Organic Search Performance, Campaign ROI, ROMI, Lead Conversion Rate, and Social Media Performance.</li><li>• Prepare monthly executive reports and present performance insights to Senior Management.</li><li>• Recommend continuous improvements based on data and market performance.</li><li>Budget Management</li><li>• Develop and manage the annual marketing budget.</li><li>• Monitor expenditures and ensure effective allocation of marketing resources.</li><li>• Evaluate marketing investments and maximize return on budget.</li><li>Employer Branding</li><li>• Support HR initiatives to strengthen IEI's employer brand.</li><li>• Promote the company's culture, achievements, and career opportunities across digital platforms.</li><li>• Position IEI as a preferred employer within the industrial and engineering sectors.</li><li>Strategic Initiatives</li><li>• Participate in corporate transformation and digital transformation projects.</li><li>• Support business expansion and new product development initiatives.</li><li>• Recommend innovative marketing ideas that create measurable business value.</li><li>• Work directly with Senior Management on strategic marketing decisions and long-term business growth initiatives.</li><li>Job Requirements<ul><li>Education</li><li>Bachelor's Degree in Marketing, Business Administration, Mass Communication, or any related field.</li><li>Experience</li><li>3–7 years of experience in one or more of the following:</li><li>• Industrial Marketing</li><li>• B2B Marketing</li><li>• Corporate Branding</li><li>• Digital Marketing</li><li>• Marketing Communications</li><li>• Market Development</li><li>Skills</li><li>• Strong strategic and commercial mindset.</li><li>• Excellent marketing planning and campaign management skills.</li><li>• Outstanding communication, presentation, and copywriting abilities.</li><li>• Excellent English language proficiency (written and spoken).</li><li>• Strong analytical and reporting skills.</li><li>• Experience with CRM systems and marketing automation tools.</li><li>• Proficiency in Google Analytics, SEO, Google Ads, Meta Ads, and LinkedIn Marketing.</li><li>• Ability to manage multiple projects simultaneously.</li><li>• Self-motivated, innovative, and results-oriented.</li><li>Preferred Qualifications</li><li>• Experience within industrial manufacturing, engineering, heavy industries, boilers, thermal systems, or industrial equipment.</li><li>• Experience marketing technical products and engineering solutions.</li><li>• Existing network with consultants, contractors, EPC companies, industrial manufacturers, and project owners.</li><li>• Experience organizing industrial exhibitions and corporate events.</li><li>Why Join IEI?</li><li>• Work directly with Senior Management and contribute to strategic business decisions.</li><li>• Play a key role in shaping the marketing strategy of one of Egypt's leading industrial boiler manufacturers.</li><li>• Lead high-impact marketing initiatives that directly influence business growth and market expansion.</li><li>• Gain exposure to major industrial projects, strategic partnerships, and executive-level decision-making.</li><li>• Enjoy continuous professional development, career advancement, and the opportunity to build a world-class industrial brand.</li><li>About the Role</li><li>This is not a traditional Marketing Executive position.</li><li>The successful candidate will work closely with Senior Management to lead strategic marketing initiatives, strengthen IEI's corporate brand, drive lead generation, support business expansion, and position the company among the region's leading manufacturers of industrial boilers and engineering solutions.</li><li>We are looking for an ambitious, business-oriented marketing professional who is passionate about industrial marketing, brand development, and creating measurable business impact.</li><li>If you are ready to build, lead, and grow—not just execute marketing activities—we would love to hear from you.</li></ul></li></ul><p>' data-parsley-minlength='10' data-parsley-minlength-message='Minimum length is 10 characters' errorMessage='' >Job Description</p><ul><li>To lead and execute IEI's marketing strategy by strengthening the company's brand positioning, generating qualified business opportunities, and expanding its presence across industrial markets.</li><li>The role is responsible for developing integrated marketing initiatives that support business growth, increase customer engagement, enhance corporate visibility, and contribute directly to revenue generation.</li><li>Working closely with Senior Management, the Marketing Executive will play a strategic role in driving marketing excellence, digital transformation, lead generation, and corporate communications while supporting IEI's long-term expansion plans.</li><li>Key Responsibilities</li><li>Strategic Marketing</li><li>• Develop and execute the company's annual marketing strategy and quarterly (Q1–Q4) marketing plans aligned with business objectives and growth targets.</li><li>• Present marketing strategies, campaign plans, and budgets to Senior Management for review and approval.</li><li>• Identify new markets, customer segments, and business opportunities that support the company's expansion strategy.</li><li>• Recommend innovative marketing initiatives that enhance IEI's competitive position within the industrial and engineering sectors.</li><li>• Support strategic planning and corporate growth initiatives.</li><li>Lead Generation & Business Growth</li><li>• Own the company's lead generation strategy across all online and offline marketing channels.</li><li>• Generate qualified business opportunities through SEO, the corporate website, Google Ads, LinkedIn, Meta platforms, email marketing, exhibitions, referrals, and targeted digital campaigns.</li><li>• Develop lead generation funnels that maximize Marketing Qualified Leads (MQLs).</li><li>• Qualify marketing leads before transferring them to the Sales Team through the CRM system.</li><li>• Collaborate with Sales to improve lead quality, conversion rates, customer acquisition, and revenue growth.</li><li>Digital Marketing & Website Management</li><li>• Manage and continuously improve the company's website to maximize visibility, user experience, and lead generation.</li><li>• Develop SEO strategies to improve search engine rankings and organic traffic.</li><li>• Plan, execute, monitor, and optimize digital marketing campaigns across multiple channels.</li><li>• Manage LinkedIn marketing initiatives targeting consultants, contractors, EPC companies, factories, and industrial decision-makers.</li><li>• Optimize campaign performance and maximize Return on Marketing Investment (ROMI).</li><li>Social Media & Content Strategy</li><li>• Develop the quarterly (Q1–Q4) social media strategy and annual content calendar.</li><li>• Create high-quality content showcasing IEI's projects, engineering capabilities, manufacturing excellence, and customer success stories.</li><li>• Maintain brand consistency across all communication channels.</li><li>• Monitor audience engagement and optimize social media performance through data-driven insights.</li><li>Product Marketing & Corporate Branding</li><li>• Develop marketing strategies for the company's industrial products and engineering solutions.</li><li>• Prepare Company Profiles, Product Catalogs, Technical Brochures, Corporate Presentations, Case Studies, Success Stories, Sales Kits, and Email Marketing Campaigns.</li><li>• Support product launches and new service introductions.</li><li>• Strengthen IEI's corporate identity and market positioning across local and international markets.</li><li>• Ensure all marketing materials reflect the company's engineering excellence and competitive advantages.</li><li>CRM & Marketing Automation</li><li>• Manage and maintain the company's CRM database.</li><li>• Develop lead nurturing workflows and marketing automation campaigns.</li><li>• Track customer journeys from initial engagement to sales conversion.</li><li>• Improve marketing-to-sales handover processes and conversion efficiency.</li><li>• Maintain accurate customer and prospect databases.</li><li>Market Intelligence</li><li>• Monitor industrial market trends, customer behavior, competitor activities, and emerging business opportunities.</li><li>• Conduct market research and prepare strategic recommendations for Senior Management.</li><li>• Build and maintain databases of consultants, contractors, project owners, industrial manufacturers, and strategic partners.</li><li>• Support business decisions with market intelligence and performance analysis.</li><li>Events & Corporate Communications</li><li>• Plan and organize the company's participation in exhibitions, conferences, seminars, customer events, and networking activities.</li><li>• Coordinate booth design, suppliers, promotional materials, logistics, and event execution.</li><li>• Supervise photography and video production to support corporate marketing activities.</li><li>• Coordinate with external agencies, photographers, printers, designers, media partners, and marketing suppliers.</li><li>Marketing Analytics & Performance</li><li>• Monitor and analyze marketing KPIs including MQLs, SQLs, CPL, CAC, Website Traffic, Organic Search Performance, Campaign ROI, ROMI, Lead Conversion Rate, and Social Media Performance.</li><li>• Prepare monthly executive reports and present performance insights to Senior Management.</li><li>• Recommend continuous improvements based on data and market performance.</li><li>Budget Management</li><li>• Develop and manage the annual marketing budget.</li><li>• Monitor expenditures and ensure effective allocation of marketing resources.</li><li>• Evaluate marketing investments and maximize return on budget.</li><li>Employer Branding</li><li>• Support HR initiatives to strengthen IEI's employer brand.</li><li>• Promote the company's culture, achievements, and career opportunities across digital platforms.</li><li>• Position IEI as a preferred employer within the industrial and engineering sectors.</li><li>Strategic Initiatives</li><li>• Participate in corporate transformation and digital transformation projects.</li><li>• Support business expansion and new product development initiatives.</li><li>• Recommend innovative marketing ideas that create measurable business value.</li><li>• Work directly with Senior Management on strategic marketing decisions and long-term business growth initiatives.</li><li>Job Requirements<ul><li>Education</li><li>Bachelor's Degree in Marketing, Business Administration, Mass Communication, or any related field.</li><li>Experience</li><li>3–7 years of experience in one or more of the following:</li><li>• Industrial Marketing</li><li>• B2B Marketing</li><li>• Corporate Branding</li><li>• Digital Marketing</li><li>• Marketing Communications</li><li>• Market Development</li><li>Skills</li><li>• Strong strategic and commercial mindset.</li><li>• Excellent marketing planning and campaign management skills.</li><li>• Outstanding communication, presentation, and copywriting abilities.</li><li>• Excellent English language proficiency (written and spoken).</li><li>• Strong analytical and reporting skills.</li><li>• Experience with CRM systems and marketing automation tools.</li><li>• Proficiency in Google Analytics, SEO, Google Ads, Meta Ads, and LinkedIn Marketing.</li><li>• Ability to manage multiple projects simultaneously.</li><li>• Self-motivated, innovative, and results-oriented.</li><li>Preferred Qualifications</li><li>• Experience within industrial manufacturing, engineering, heavy industries, boilers, thermal systems, or industrial equipment.</li><li>• Experience marketing technical products and engineering solutions.</li><li>• Existing network with consultants, contractors, EPC companies, industrial manufacturers, and project owners.</li><li>• Experience organizing industrial exhibitions and corporate events.</li><li>Why Join IEI?</li><li>• Work directly with Senior Management and contribute to strategic business decisions.</li><li>• Play a key role in shaping the marketing strategy of one of Egypt's leading industrial boiler manufacturers.</li><li>• Lead high-impact marketing initiatives that directly influence business growth and market expansion.</li><li>• Gain exposure to major industrial projects, strategic partnerships, and executive-level decision-making.</li><li>• Enjoy continuous professional development, career advancement, and the opportunity to build a world-class industrial brand.</li><li>About the Role</li><li>This is not a traditional Marketing Executive position.</li><li>The successful candidate will work closely with Senior Management to lead strategic marketing initiatives, strengthen IEI's corporate brand, drive lead generation, support business expansion, and position the company among the region's leading manufacturers of industrial boilers and engineering solutions.</li><li>We are looking for an ambitious, business-oriented marketing professional who is passionate about industrial marketing, brand development, and creating measurable business impact.</li><li>If you are ready to build, lead, and grow—not just execute marketing activities—we would love to hear from you.</li></ul></li></ul>
<p><strong>About the Company</strong></p><p><strong>Sadaf for Audio & Visual Production Co. Ltd. is a Saudi company operating in the field of audio and visual production.</strong></p><p><strong>About the Role</strong></p><p><strong>We are looking for an AI Engineer with hands-on, practical experience in building and operating AI agents and automation solutions, with the ability to transform the needs of different departments into practical, measurable technical solutions.</strong></p><p><strong>The role includes designing and developing AI agents, integrating them with company systems such as Odoo</strong>, email, and databases, improving operational processes, documenting developed solutions, and training employees on how to use them.</p><p>We are looking for someone whose role goes beyond simply using ready-made tools. The ideal candidate should be able to analyze problems, select the appropriate technology, build solutions, test and deploy them, measure their impact, and continuously improve them.</p><p><strong>Key Responsibilities</strong></p><ul><li>Assess the needs of different departments and identify high-priority, high-impact opportunities for automation and digital transformation.</li><li>Design, build, and develop AI Agents and multi-step workflows to execute tasks and streamline processes.</li><li>Develop internal tools that support company needs, including text, content, image, and video analysis when required.</li><li>Integrate AI and automation solutions with email, Odoo, databases, and other systems through APIs, Webhooks, and appropriate integration tools.</li><li>Evaluate new tools, models, and platforms and select the most suitable options based on quality, security, cost, and ease of use.</li><li>Define Key Performance Indicators (KPIs) to measure the impact of solutions, such as time saved, cost reduction, output accuracy, task success rate, and user adoption.</li><li>Test solutions before launch, monitor their performance after deployment, create operational logs (Logging), and establish clear mechanisms for handling errors and rollback when required.</li><li>Implement access controls and human approval mechanisms for sensitive operations, protect company data, and comply with applicable privacy requirements.</li><li>Prepare technical documentation and clear user guides for developed solutions, train employees, and follow up on their usage.</li><li>Prepare periodic reports for executive management covering completed solutions, results, issues, costs, recommendations, and next steps.</li></ul><p><strong>Qualifications & Experience</strong></p><ul><li>Bachelor’s degree in Computer Science, Artificial Intelligence, Software Engineering, Information Systems, or a related technical field; or equivalent practical experience supported by strong projects.</li><li>Direct hands-on experience in building and operating AI Agent solutions and business automation systems.</li><li>Ability to provide clear examples of real projects that the candidate has implemented or directly contributed to, including the problem addressed, personal role, testing and deployment approach, and final outcome.</li><li>Experience working independently and translating business requirements into practical technical solutions.</li></ul><p><strong>Core Technical Skills</strong></p><ul><li>Proficiency in at least one programming language, such as Python, TypeScript, or JavaScript.</li><li>Hands-on experience with APIs, Webhooks, databases, and SQL.</li><li>Experience using at least one automation platform, such as n8n, Make, Microsoft Power<strong> </strong>Automate, or Zapier, or the ability to develop custom-coded automation solutions as needed.</li><li>Experience with at least one AI model platform, such as OpenAI, Anthropic Claude, Google Gemini, or an equivalent platform.</li><li>Hands-on experience building multi-step AI agents, including Tool Calling, context and state management, workflow design, and handling step failures.</li><li>Knowledge of testing, evaluation, and monitoring concepts, including Logging, Monitoring, and Evaluation, as well as the use of Git, secrets and access management, deployment, and solution maintenance.</li><li>Ability to estimate and monitor the operating costs of AI solutions, including API usage and related services.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Experience with RAG and Vector Databases.</li><li>Experience integrating ERP systems, particularly Odoo, with AI and automation solutions.</li><li>Experience with multimodal AI solutions or within media, production, and content environments.</li><li>Experience training employees or delivering workshops and technical presentations to non-technical audiences.</li></ul><p><strong>Soft Skills</strong></p><ul><li>Fluency in Arabic and an excellent level of English sufficient to understand technical documentation and resources.</li><li>Strong analytical thinking, problem-solving skills, and the ability to make practical technical decisions.</li><li>Ability to learn independently, keep up with emerging technologies on a regular basis, and evaluate what genuinely serves the company’s needs.</li><li>Ability to communicate clearly with executive management and non-technical departments, work independently, manage priorities, and meet deadlines.</li><li>Commitment to confidentiality and the protection of company data.</li></ul><p><strong>What We Offer</strong></p><ul><li>An opportunity to contribute to building and developing the company’s AI and automation ecosystem within an organization operating in the audio and visual production industry.</li><li>Direct collaboration with executive management and various departments on solutions that are actively used within the company.</li><li>Full-time remote work.</li><li>A monthly salary determined after the interview process based on experience and competency.</li><li>Internet cost coverage.</li></ul><p><strong>How to Apply</strong></p><p><strong>Please complete the application form included in this job advertisement.</strong></p><p> </p><p><br></p><p><strong>نبذة عن الشركة</strong></p><p><strong>شركة الصدف للإنتاج الصوتي والمرئي المحدودة، شركة سعودية تعمل في مجال الإنتاج الصوتي والمرئي.</strong></p><p><strong>نبذة عن الدور</strong></p><p><strong>نبحث عن مهندس ذكاء اصطناعي لديه خبرة عملية حقيقية في بناء وتشغيل وكلاء الذكاء الاصطناعي وحلول الأتمتة، لتحويل احتياجات الإدارات المختلفة إلى حلول تقنية قابلة للتطبيق والقياس.</strong></p><p><strong>يشمل الدور تصميم وتطوير الوكلاء، وربطهم بأنظمة الشركة مثل Odoo </strong>والبريد الإلكتروني وقواعد البيانات، وتحسين الإجراءات التشغيلية، مع توثيق الحلول وتدريب الموظفين على استخدامها<strong>.</strong></p><p><strong>نبحث عن شخص لا يقتصر دوره على استخدام أدوات جاهزة، بل يستطيع تحليل المشكلة، اختيار التقنية المناسبة، بناء الحل، اختباره، تشغيله، قياس أثره، وتحسينه بشكل مستمر.</strong></p><p><strong>المسؤوليات الرئيسية</strong></p><ul><li>دراسة احتياجات الإدارات المختلفة، وتحديد فرص الأتمتة والتحول التقني ذات الأولوية والأثر الأعلى<strong>.</strong></li><li><strong>تصميم وبناء وتطوير وكلاء ذكاء اصطناعي </strong>(AI Agents)<strong> </strong>وسير عمل متعدد الخطوات لتنفيذ المهام وتبسيط الإجراءات<strong>.</strong></li><li><strong>تطوير أدوات داخلية تدعم احتياجات الشركة، بما في ذلك تحليل النصوص والمحتوى والصور والفيديو عند الحاجة.</strong></li><li><strong>ربط حلول الذكاء الاصطناعي والأتمتة بالبريد الإلكتروني ونظام </strong>Odoo<strong> </strong>وقواعد البيانات والأنظمة الأخرى عبر<strong> </strong>APIs<strong> و</strong>Webhooks<strong> </strong>وأدوات التكامل المناسبة<strong>.</strong></li><li><strong>تقييم الأدوات والنماذج والمنصات الجديدة واختيار الأنسب من حيث الجودة، الأمان، التكلفة، وسهولة الاستخدام.</strong></li><li><strong>تحديد مؤشرات أداء (</strong>KPIs<strong>) </strong>لقياس أثر الحلول، مثل الوقت الموفر، خفض التكلفة، دقة المخرجات، معدل نجاح المهام، وتبني المستخدمين<strong>.</strong></li><li><strong>اختبار الحلول قبل الإطلاق، ومراقبة أدائها بعد التشغيل، وإنشاء سجلات تشغيل (</strong>Logging<strong>) </strong>وآليات واضحة للتعامل مع الأخطاء والتراجع عند الحاجة<strong>.</strong></li><li><strong>تطبيق ضوابط الصلاحيات والموافقات البشرية للعمليات الحساسة، وحماية بيانات الشركة والالتزام بمتطلبات الخصوصية ذات الصلة.</strong></li><li><strong>إعداد توثيق تقني وأدلة استخدام واضحة للحلول المطورة، وتدريب الموظفين ومتابعة استخدامهم لها.</strong></li><li><strong>إعداد تقارير دورية للإدارة التنفيذية عن الحلول المنجزة، النتائج، المشكلات، التكاليف، التوصيات، والخطوات القادمة.</strong></li></ul><p><strong>المؤهلات والخبرة</strong></p><ul><li>درجة البكالوريوس في علوم الحاسب، الذكاء الاصطناعي، هندسة البرمجيات، نظم المعلومات، أو تخصص تقني ذي صلة؛ أو خبرة عملية مكافئة مدعومة بمشاريع قوية<strong>.</strong></li><li><strong>خبرة عملية مباشرة في بناء وتشغيل حلول ذكاء اصطناعي (</strong>AI Agents<strong>) </strong>وأنظمة أتمتة أعمال<strong>.</strong></li><li><strong>القدرة على تقديم أمثلة واضحة لمشاريع حقيقية سبق تنفيذها أو المشاركة المباشرة في بنائها، مع توضيح المشكلة، الدور الشخصي، طريقة الاختبار والتشغيل، والنتيجة.</strong></li><li><strong>خبرة في العمل باستقلالية وتحويل متطلبات الأعمال إلى حلول تقنية قابلة للتنفيذ.</strong></li></ul><p><strong>المهارات التقنية الأساسية</strong></p><p><strong>· إجادة لغة برمجة واحدة على الأقل، مثل Python أو TypeScript أو JavaScript.</strong></p><p><strong>· خبرة عملية في التعامل مع واجهات برمجة التطبيقات (APIs)، وWebhooks، وقواعد البيانات، وSQL.</strong></p><p><strong>· خبرة في استخدام منصة أتمتة واحدة على الأقل، مثل n8n أو Make أو Microsoft Power Automate أو Zapier، أو القدرة على تطوير حلول أتمتة مبرمجة حسب الحاجة.</strong></p><p><strong>· خبرة في التعامل مع منصة واحدة على الأقل من منصات نماذج الذكاء الاصطناعي، مثل OpenAI أو Anthropic Claude أو Google Gemini أو ما يماثلها.</strong></p><p><strong>· خبرة عملية في بناء وكلاء ذكاء اصطناعي متعددة الخطوات، بما يشمل Tool Calling، وإدارة السياق والحالة، وتصميم سير العمل، والتعامل مع فشل الخطوات.</strong></p><p><strong>· معرفة بمفاهيم الاختبار والتقييم والمراقبة، بما يشمل Logging وMonitoring وEvaluation، إضافة إلى استخدام Git، وإدارة الأسرار والصلاحيات، ونشر الحلول وصيانتها.</strong></p><p><strong>· القدرة على تقدير ومراقبة تكلفة تشغيل حلول الذكاء الاصطناعي، بما في ذلك استهلاك واجهات برمجة التطبيقات (APIs) والخدمات المرتبطة بها.</strong></p><p><br></p><p><strong>تُعد ميزة إضافية</strong></p><ul><li>خبرة في<strong> RAG </strong>وقواعد البيانات المتجهة<strong> (Vector Databases).</strong></li><li><strong>خبرة في ربط أنظمة ERP</strong>، خصوصًا<strong> Odoo</strong>، بحلول الذكاء الاصطناعي والأتمتة<strong>.</strong></li><li><strong>خبرة في حلول الذكاء الاصطناعي متعددة الوسائط أو في بيئة الإعلام والإنتاج والمحتوى.</strong></li><li><strong>خبرة في تدريب الموظفين أو تقديم ورش عمل وعروض تقنية لغير المتخصصين.</strong></li></ul><p><strong>المهارات الشخصية</strong></p><ul><li>إجادة اللغة العربية، ومستوى ممتاز في الإنجليزية يسمح بفهم الوثائق والمصادر التقنية<strong>.</strong></li><li><strong>تفكير تحليلي وقدرة قوية على حل المشكلات واتخاذ قرارات تقنية عملية.</strong></li><li><strong>القدرة على التعلم الذاتي ومتابعة التقنيات الجديدة بصورة دورية وتقييم ما يخدم احتياجات الشركة فعليًا.</strong></li><li><strong>القدرة على التواصل بوضوح مع الإدارة التنفيذية والإدارات غير التقنية، والعمل باستقلالية وإدارة الأولويات والالتزام بالمواعيد.</strong></li><li><strong>الالتزام بسرية المعلومات وحماية بيانات الشركة.</strong></li></ul><p><strong>ما نقدمه</strong></p><ul><li>فرصة للمساهمة في بناء وتطوير منظومة الذكاء الاصطناعي والأتمتة داخل شركة تعمل في مجال الإنتاج الصوتي والمرئي<strong>.</strong></li><li><strong>العمل بشكل مباشر مع الإدارة التنفيذية والإدارات المختلفة على حلول تُستخدم فعليًا داخل الشركة.</strong></li><li><strong>العمل عن بُعد بدوام كامل.</strong></li><li><strong>الراتب يحدد بعد المقابلات الشخصية وفق الخبرة والكفاءة.</strong></li><li><strong>تغطية تكاليف الإنترنت.</strong></li></ul><p><strong>طريقة التقديم</strong></p><p><strong>املأ الاستمارة الموجودة داخل هذا الإعلان.</strong></p><li><br></li>
<p><h4>Job description</h4>
<p><strong>What will you do?</strong></p>
<p>Complies with the internal audit policies and procedures manual to ensure all audit activities are carried out in line with the company's governance standards.<br>
Executes the approved audit plan to ensure timely and complete coverage of all scheduled audit engagements.<br>
Executes the approved audit programs to ensure audit procedures are applied consistently and in line with audit objectives.<br>
Documents audit work, maintains audit files, and organizes working papers to ensure audit evidence is complete, traceable, and ready for review.<br>
Conducts field visits to clients in line with the audit plan and programs to verify compliance and identify control gaps on the ground.<br>
Performs other tasks and duties as assigned by the senior auditor to support the overall objectives of the audit function.</p>
<h4>Skills description</h4>
<p><strong>What will you need?</strong></p>
<ul>
<li>Educational background: Bachelor of Commerce (Arabic/English section), accounting major, with a minimum grade of good.</li>
<li>Experience: 1-3 years of experience.</li>
<li>Technical proficiency:
<ul>
<li>Ownership</li>
<li>Functional skills</li>
<li>Ideas presentation and taking initiative</li>
<li>Continuous learning</li>
<li>Customer centricity</li>
<li>Quality and accuracy of working papers and their documentation</li>
<li>Accuracy of audit reports submitted to the senior auditor</li>
<li>Implementation of the established plan and audit programs</li>
<li>Level of departments’ satisfaction with work quality</li>
</ul>
</li>
<li>Communications and working relationships:
<ul>
<li>Internally: Awareness of all company departments and risk committee</li>
</ul>
</li>
</ul></p><p></p>
We Are Hiring: Executive Secretaryمطلوب للتعيين فورا --> سكرتيره تنفيذيه حديثة التخرج <br>Infinity Engineering is seeking an organized and highly competent Executive Secretary for immediate hiring at our main headquarters in Dokki, Giza.للعمل في مجال السكرتاريه بشركة انفينيتي الهندسيه<br><br>Key Qualifications:Educational Background: Bachelor's degree in Commerce, Arts, Al-Alsun, Science, or Business Administration. Language Proficiency: High fluency in written and reading English. Technical Skills: Advanced proficiency in Microsoft Office tools and executive office software. Traits: Strong organization, time management, and multitasking abilities.<br>???? خريجي تجارة أو أداب أو ألسن أو علوم أو ادارة اعمال????شرط اساسي اجادة الإنجليزيه والكمبيوتر<br><br>Work Location:???? Mesaha Square, Dokki, Giza, Egypt.???? ميدان المساحه الدقي<br>Application Process:If interested, please send your updated CV through one of the following channels:Email: hr@infinityegypt.meWhats App: +201000050671Careers Page: https://infinity-egypt.com/company/careers
We are looking for an experienced Head of Growth to lead the growth & marketing strategy across a portfolio of fast-growing e-commerce brands operating in the GCC.<br>This is not a standard media-buying position.<br>We are looking for someone who can take ownership of the full growth engine — identifying opportunities, building strategies, leading marketers, improving performance, and creating a clear path to scalable and profitable growth.<br>What You’ll Own• Overall growth strategy across multiple e-commerce brands• Meta, Google, Tik Tok and Snapchat acquisition strategy• Advertising budget allocation and scaling decisions• Creative strategy and structured creative testing• Offers, promotions, bundles and pricing experiments• Conversion rate optimization across Shopify stores• Customer acquisition cost, MER, ROAS, AOV and profitability• Retention strategy across Email, SMS and Whats App• Competitor and market research• New channel testing and expansion• Marketing reporting and performance analysis• Managing and directing marketers and creative teams• Building marketing systems, SOPs and testing frameworks• Using AI and automation to improve marketing speed and decision-making<br>Who We’re Looking For You should have strong experience in DTC / e-commerce growth, preferably with brands selling physical consumer products.<br>We’re particularly interested in candidates who have:• Proven experience scaling e-commerce revenue• Strong Meta Ads, Google Ads and additional acquisition channels• Strong understanding of Shopify and conversion optimization• Experience developing creative and advertising strategies• Excellent analytical and decision-making ability• Experience managing marketers or growth teams• Understanding of GCC / Middle East consumers is highly valuable• Strong English communication skills
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><p>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p>As a <strong>Coordinator Content Optimization</strong>, you will join our team and drive the success of our e-<br>
commerce marketplace by creating and maintaining high-quality product descriptions and categories<br>
for our website and applications. You will also evaluate AI model outputs for e-commerce search<br>
relevance and product matching accuracy, working closely with our AI program team to ensure our AI<br>
models deliver high-precision results.</p><br><ul><li>Evaluate AI model outputs for e-commerce search relevance and product matching accuracy.</li><li>Apply detailed labeling guidelines and follow strict, multi-step annotation workflows.</li><li>Create content for multiple product verticals.</li><li>Develop and maintain accurate and compelling product descriptions and categories for our e-commerce marketplace.</li><li>Collaborate with cross-functional teams to ensure consistent branding and messaging across all product content.</li><li>Stay up to date on industry trends and best practices to continuously improve the quality of product content and ensure all information is current and accurate.</li><li>Coordinate with clients to ensure our database is up to date with changes.</li><li>Identify edge cases and provide clear, actionable feedback to the product team.</li></ul><br>Qualifications<br><ul><li>Bachelor's degree in Marketing, Communications, or a related field.</li><li>1+ years of experience in product content creation with a focus on e-commerce.</li><li>Prior experience in data annotation, content moderation, or e-commerce catalog QA is an advantage.</li><li>Strong command of MS Office.</li></ul><p><strong>What you will bring</strong></p><br><ul><li>Fluency in English required</li><li>Strong writing, editing, and proofreading skills.</li><li>Comfort navigating retail taxonomies, brand variations, and product attributes across various categories.</li><li>Familiarity with e-commerce platforms.</li><li>Ability to follow detailed AI labeling guidelines without substituting personal bias.</li><li>Able to perform complex tasks that require a high level of focus.</li><li>Solid analytical skills and market research background.</li><li>Strong organizational skills.</li><li>Clear written communication skills to articulate edge cases and provide actionable feedback.</li><li>Ability to work independently and as part of a team.</li></ul><br><br> </div>
Location: Leven Square Mall, Garden 8, New Cairo, Egypt Job Type: Full-Time | On-Site Salary: 18,000-19,000 <br>We’re a fast-growing UK e-commerce group behind brands including Venneir, Piranha, and several other consumer brands. We’re expanding our team in New Cairo and looking for confident, professional Customer Care Specialists to support our customers across the UK.<br>This is a customer-facing role handling both inbound and outbound calls, alongside general customer support. You’ll help customers with everything from orders and deliveries to product questions, returns, account enquiries and general assistance.<br>We’re looking for people who genuinely communicate well, confident on the phone, quick to understand a customer’s problem and capable of finding the right solution while providing an excellent experience.<br>What you’ll be doing* Handle inbound calls from UK customers.* Make outbound calls to customers when follow-up or assistance is required.* Assist with orders, deliveries, shipping and tracking enquiries.* Answer product and general customer questions.* Help with returns, replacements and order issues.* Follow up with customers and resolve outstanding enquiries.* Communicate with customers by phone and through our online support systems.* Maintain accurate notes and customer records.* Work closely with our operations, fulfilment and wider customer service teams.* Take ownership of customer problems and see them through to resolution.<br>What we’re looking for* Excellent spoken English.* Excellent understanding of written and spoken English.* Confident speaking with UK customers throughout the working day.* Friendly, professional and natural telephone manner.* Strong listening and communication skills.* Ability to think independently and solve problems rather than simply follow a script.* Patient and professional when dealing with difficult situations.* Good computer skills and ability to learn new systems quickly.* Strong attention to detail and organisation.* Previous customer service, call centre, e-commerce, retail, hospitality or similar customer-facing experience is an advantage.<br>Experience supporting customers for an e-commerce business or UK/international company would be particularly valuable, but isn’t essential. Full training on our brands, products and systems will be provided.<br>What we offer* Highly competitive salary for the right candidates.* Modern office at Leven Square Mall, Garden 8, New Cairo.* Company laptop and equipment provided.* Full training provided.* Work with a growing UK e-commerce group and multiple consumer brands.* Modern and professional working environment.* Friendly, ambitious team.* Genuine opportunities for career progression.<br>This is a full-time, fully on-site position. Remote or hybrid working is not available.