Financial Analyst Jobs in Egypt

About The Role<br><br>IST Networks' Professional Services team builds the conversational AI experiences that sit on top of enterprise CX platforms. As a Conversational AI Engineer, you will own end-to-end delivery of voicebots and chatbots across platforms including Kore.ai, Genesys Cloud, Sprinklr, and Cognigy — engaging directly with clients to understand automation needs and building solutions that drive measurable business value.<br><br>What you will do<br><br>Meet with clients and stakeholders to identify operational pain points and automation opportunities, and translate them into structured technical specifications Design and build end-to-end conversational flows for voicebots and chatbots across Kore.ai, Genesys Cloud, Sprinklr, and Cognigy Own the full delivery lifecycle — requirements, architecture, build, testing, deployment, and handover Develop context-aware, multi-turn conversations with proper fallback and escalation handling Integrate conversational solutions with backend systems, CRMs, and enterprise APIs Configure and train NLP/NLU models — intent classification, entity extraction, and dialogue management Apply prompt engineering to optimise LLM-powered conversation flows, including MCP integrations and agentic tool-use patterns Provide technical support for live deployments, monitor bot performance, and analyse conversation logs to drive improvement Maintain client communication throughout delivery and contribute to internal documentation and reusable delivery assets <br><br>Requirements<br><br>What we are looking for<br><br>1–3 years of hands-on experience building chatbots and/or voicebots Practical experience with at least one enterprise conversational platform (Kore.ai, Genesys Cloud, Cognigy, or Sprinklr) is a strong plus Working knowledge of NLP/NLU — intent training, entity recognition, slot filling, and dialogue state management Experience with REST/Graph QL API integration, and familiarity with prompt engineering and LLM integration (Open AI, Azure Open AI, Claude, Cohere) Basic scripting or programming ability in Python or Java Script, and familiarity with cloud environments (AWS, Azure, or GCP) Clear, confident communicator able to present technical concepts to non-technical stakeholders Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Computational Linguistics, Information Systems, or a related discipline <br><br>Why this role is different<br><br>You will work across four major conversational platforms rather than specialising in one, taking solutions from first client conversation through to live deployment and tuning.

Potential HR is hiring on behalf of one of its clients, a leading Fin Tech company specializing in digital financial solutions. The company is expanding its technical team and is looking for a motivated Junior Android Developer.<br><br>The role involves developing, testing, and maintaining secure Android mobile applications, implementing user-friendly interfaces, integrating APIs and financial services, fixing technical issues, and collaborating with software, product, design, and quality teams to deliver reliable and seamless digital payment and financial solutions using Kotlin or Java.<br><br>KEY RESPONSIBILITIES<br><br>Develop and maintain Android screens, features, and integrations under senior guidance. Consume APIs, manage local data, and handle validation, errors, and application states. Implement responsive layouts that follow approved designs and Android guidelines. Write basic tests, fix defects, and support release and quality-assurance activities. Use Git, issue-tracking tools, and documented coding standards. Collaborate with designers, backend developers, QA engineers, and product teams.<br><br><br>REQUIREMENTS<br><br>Bachelor's degree in Computer Science, Software Engineering, or a related field.0-2 years of Android development experience; strong personal or graduation projects are accepted. Good Kotlin or Java skills and understanding of the Android SDK and application lifecycle. Basic experience with APIs, local storage, debugging, Git, and mobile UI development. Understanding of object-oriented programming and common Android architecture concepts. Ability to learn quickly and pay attention to user experience and stability. Exposure to Jetpack Compose, MVVM, Room, Retrofit, coroutines, Firebase, or Play Store release processes.<br><br><br>REQUIREMENTS<br><br>Bachelor's degree in Computer Science, Software Engineering, or a related field.0-2 years of Android development experience; strong personal or graduation projects are accepted. Good Kotlin or Java skills and understanding of the Android SDK and application lifecycle. Basic experience with APIs, local storage, debugging, Git, and mobile UI development. Understanding of object-oriented programming and common Android architecture concepts. Ability to learn quickly and pay attention to user experience and stability.<br><br><br>Working Conditions & Benefits<br><br>Working Days: 5 Days (Sun : Thu)2 days off Working Hours: 8 Hours (10:00 AM : 6:00 PM) Competitive Package Social Insurance Coverage Private Medical Insurance Transportation Allowances

Company Description:<br><br>Naseej is a leading technology company committed to harnessing the power of digital transformation in learning & knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contributions to be one of the market leaders in the fields of E-Learning, Edu-Tech & Digital transformation. Naseej website: https://www.naseej.com/<br><br>Job Description<br><br>We are looking for an experienced Mid level Software Developer with 3 years of hands on experience in Java, Spring Boot, databases, and optionally Camunda and Java Script frameworks. The ideal candidate will design, develop, and maintain scalable backend systems while collaborating with cross-functional teams to deliver high-quality software solutions.<br><br>Responsibilities:<br><br>Design, develop, and maintain Java-based applications using Spring Boot & Spring Security. Work with relational databases (e.g., MySQL, Postgre SQL, Oracle) and optimize queries.(Preferred) Experience with Camunda BPM for workflow automation. Develop and integrate RESTful APIs and microservices. Knowledge of Java Script frameworks (React) for front-end integration. Implement best practices for code quality, testing (JUnit, Mockito), and CI/CD pipelines. Troubleshoot, debug, and optimize application performance. Collaborate with Dev Ops teams for deployment and monitoring. Participate in Agile/Scrum processes (sprints, stand-ups, retrospectives).<br><br>Qualifications<br><br>3 years of professional experience in Java & Spring Boot. Strong knowledge of SQL & NoSQL databases (MySQL, Postgre SQL, Mongo DB). Experience with Hibernate/JPA for ORM. Familiarity with REST APIs, microservices architecture, and cloud platforms (AWS/Azure/GCP).(Preferred) Experience with Camunda for workflow automation. Hands-on experience with Keycloak for identity and access management. Proficiency in Java Script frameworks (React, Angular, or Vue.js). Knowledge of Docker, Kubernetes, and CI/CD tools (Jenkins, Git Lab CI). Strong problem-solving and debugging skills. Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience) Solid knowledge of security operations, incident response, and vulnerability management. Good understanding of IT Service Management (ITIL) and enterprise IT environments.

Company Description New Cairo Foods for Food Investment & El Mohamady Restaurants builds on a heritage that began in 1965 with a single branch in Mansoura, growing into a renowned local restaurant chain. El Mohamady is known for offering a wide variety of dishes on one menu, combining traditional Middle Eastern and Mediterranean flavors with modern culinary concepts. The brand focuses on using carefully selected local lamb and beef to deliver consistent quality and memorable taste. With soups, salads, desserts, and an array of main dishes ranging from classic kebab to butter-aged steak, El Mohamady aims to satisfy diverse preferences. Driven by customer loyalty and a commitment to innovation, the group continues to expand its presence and enhance the dining experience across Egypt. Role Description This is a full-time, on-site Call Center Representative role based in Qesm 2nd El Mansoura. The Call Center Representative will handle inbound and outbound customer calls, respond to inquiries about menu items, orders, delivery, and restaurant services, and provide accurate information in a clear and courteous manner. Responsibilities include resolving customer complaints, updating order details in the system, coordinating with restaurant and delivery teams, and ensuring that each interaction supports a positive customer experience. The role also involves documenting customer feedback, following call center procedures, and meeting performance targets related to response time and customer satisfaction. Qualifications Customer Service Representatives and Customer Support experience, with the ability to manage high call volumes and diverse customer needs. Strong focus on Customer Satisfaction, including problem-solving skills and a commitment to delivering a positive customer experience. Excellent Interpersonal Skills, such as clear communication, active listening, and a respectful, patient approach to customer interactions. Solid Computer Literacy, including basic data entry, use of call center software, and familiarity with common office applications. Proficiency in spoken and written Arabic; English language skills are an advantage. Previous experience in call centers, hospitality, or food and beverage service is preferred. Ability to work on-site in Qesm 2nd El Mansoura with flexibility for shifts, weekends, and holidays as needed. High school diploma or equivalent; additional training in customer service or communication is beneficial.

Company Description Singleclic Ltd is a regional leader in digital transformation, ERP/CRM implementation, business process automation, and enterprise AI for organizations across KSA, UAE, and Egypt. The company combines world-class technologies such as Odoo, Microsoft Dynamics 365, IBM BAW/ODM, and UiPath with deep sector expertise in construction, real estate, healthcare, banking, telecom, and government. Singleclic delivers scalable, end-to-end solutions that modernize operations, enhance efficiency, and drive sustainable growth. Its Arabic-enabled low-code platform, Cortex, helps MENA enterprises design and automate complex business processes with full Arabic UI/UX, on-premise deployment, and deep system integration. With over a decade of regional experience, 70+ consultants and engineers, and 60+ enterprise clients, Singleclic positions itself as a long-term strategic partner focused on optimization rather than simple digitalization. Sales Account Manager<br>Single Clic is expanding its sales team and looking for an ambitious, results-oriented Sales Account Manager with a strong B2B sales background.<br>What We’re Looking For<br>* 4+ years of experience in B2B Sales or Account Management.* Previous experience selling IT solutions, ERP, or Microsoft Dynamics 365 is highly preferred.* Practical experience using sales intelligence, prospecting, sales engagement, and CRM tools.* Strong communication, negotiation, and relationship-building skills.* Demonstrated ability to manage opportunities throughout the entire sales cycle—from qualification to closing.* Familiarity with the Saudi market is an advantage.<br>Your Role<br>* Identify and develop new business opportunities while managing assigned accounts.* Engage with qualified leads and move opportunities effectively through the sales pipeline.* Work closely with the Lead Generation Team to ensure lead quality, timely follow-up, and conversion.* Understand customer requirements and coordinate with presales and technical teams to develop the right solutions.* Manage proposals, commercial discussions, negotiations, and deal closure.* Keep CRM records, opportunities, forecasts, and follow-up activities accurate and up to date.* Meet assigned sales targets and contribute to Single Clic’s continued business growth.<br>???? Work Mode: Remote???? Travel: Availability to travel to Saudi Arabia when required???? Employment: Full-Time

The Product Development Manager will be representing El Gouna Plus, meeting clients and platform partners, leading mega deals. This position requires a multidisciplinary architect who can maneuver between technical office life and the creative community. Standard products monitoring.<br>This role works closely with each company's executives, facilitating communication and determining how to meet the best interests of each partnered organization. Also communication and work with internal departments is key. A background of Architecture, interior design and FF&E is a must.<br>Plans and implements sales to specific, existing major accounts, suppliers, designers & owners. While growing relationships, identifying opportunities, and partnership management skills are critical. Requires full knowledge of the product line and its applications, along with a strong understanding of the client's objectives and challenges.<br>Key Responsibilities Key Account Management Deliver specialized support and service for new and existing El Gouna Plus platform accounts in line with organizational policies and procedures. Respond to complex customer enquiries while helping senior colleagues manage and maintain customer relationships. Customer Relationship Management / Account Management Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input. Special Projects Lead the design and implementation process of internal special design projects for different departments. This part includes handling budgets, approvals and design processes with platform designers. Develop Standard Product In charge of developing all standard products that are related to the new real estate releases. Also develop new products related to older neighborhoods. El Gouna Plus supporting Arm Handel all related extra tasks for El Gouna Plus like presentations, events, digitalization and marketing communication. This is a key role to support in keeping El Gouna Plus a department that is always visible and productive. Knowledge, Skills and Experience10 years in Experience. Bachelor’s Degree in Architecture. Strong presentation skills (InDesign is a MUST) Strong communication skills Strong knowledge of architecture and interior design drawings Background knowledge of construction and art

Company Description Enterprise Business Solutions mea (EBS mea) is a professional IT and consulting services company dedicated to delivering high-quality technology solutions, business services, and strategic consultations. The company focuses on supporting client partners across Egypt, helping them compete effectively in today’s dynamic and fast-changing business environment. EBS mea works closely with organizations to understand their challenges and design tailored solutions that drive measurable results. The team is committed to long-term partnerships built on service excellence, innovation, and reliability.<br>Role Description The Sales Account Manager IT role is a full-time, on-site position based in Qesm 2nd 6 October. This role is responsible for managing and growing a portfolio of clients by promoting IT solutions and services, building strong relationships, and ensuring ongoing customer satisfaction. Day-to-day activities include identifying and qualifying new leads, conducting client meetings and presentations, preparing proposals, and negotiating contracts in coordination with internal teams. The Sales Account Manager will collaborate with technical and consulting staff to align solutions with client needs, follow up on projects and service delivery, and maintain accurate records in CRM or sales tracking systems. The role also involves monitoring market trends, participating in sales planning, and meeting defined sales targets and performance metrics.<br>Qualifications<br> <br>Strong account management skills, including maintaining and growing client relationships and driving customer satisfaction. Proven experience in customer service and communication, with the ability to handle inquiries, resolve issues, and present solutions clearly. Ability to perform lead generation activities, including prospecting, networking, and qualifying opportunities. Strong interpersonal and negotiation skills, with the capacity to work effectively with diverse stakeholders. Background in IT sales or technology solutions, with understanding of professional services and consulting offerings. Ability to work on-site in Qesm 2nd 6 October and collaborate with cross-functional teams. Organizational and time management skills, including maintaining accurate sales documentation and reporting. Bachelor’s degree in Business, IT, or a related field, or equivalent practical experience. Proficiency with CRM systems and standard office productivity tools. Fluency in English and Arabic, both written and spoken, is highly beneficial.

Company Description elämä.ai is a technology company focused on creating human-centric digital solutions that positively impact everyday life and support a better future. The team combines advanced software engineering with thoughtful design to build products that are both intelligent and intuitive. At elämä.ai, collaboration, innovation, and ethical use of technology are core values that guide product development and business decisions. Joining the company means contributing to impactful projects in a dynamic environment where new ideas are encouraged and continuous learning is supported. Role Description The Software Project Head is a full-time, on-site leadership role based in Heliopolis. This role oversees the end-to-end delivery of software projects, including planning, requirements gathering, project scoping, and defining milestones and timelines. The Software Project Head coordinates cross-functional teams, manages resources, and ensures alignment between technical execution and business objectives. Day-to-day responsibilities include leading project meetings, tracking progress, resolving risks and dependencies, and maintaining clear communication with stakeholders. The role also involves mentoring team members, enforcing quality standards, and continuously improving processes to deliver reliable, scalable, and maintainable software solutions. Qualifications Strong project management skills, including planning, scheduling, risk management, and stakeholder communication. Solid background in software development practices, SDLC, and modern engineering methodologies (e.g., Agile, Scrum, or similar). Experience leading cross-functional technical teams and coordinating work across engineering, product, and QA. Ability to translate business needs into clear technical requirements, user stories, and prioritized backlogs. Proficiency with project and collaboration tools (e.g., Jira, Trello, Confluence, or equivalent) and basic understanding of version control systems. Strong analytical and problem-solving skills, with the ability to make data-informed decisions under time constraints. Excellent written and verbal communication skills in English; additional languages are a plus. Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field; advanced degrees or relevant certifications (e.g., PMP, Scrum Master) are an advantage. Previous experience in a similar leadership role in software projects or product development environments. Demonstrated ability to work on-site in a collaborative setting, foster an inclusive team culture, and support professional growth of team members.

Al-Futtaim Automotive is looking for an experienced and customer-focused Service Advisor to join our Aftersales team in Cairo.<br>About the Role The Service Advisor will manage the end-to-end customer service journey for vehicle maintenance and mechanical repairs — from customer reception and accurate diagnosis capture through repair authorization, progress updates, quality confirmation, invoicing, and vehicle handover. The role will play a key part in delivering Honda-standard customer care, achieving revenue targets, and supporting long-term customer retention.<br>What You Will DoWelcome customers professionally, understand their concerns and service requirements, and ensure a smooth service reception experience. Open and maintain accurate repair orders, documenting customer concerns, vehicle condition, required approvals, and all relevant information. Prepare clear and accurate estimates, explain required and recommended repairs, and promote relevant maintenance, parts, and value-added services based on customer needs. Maintain proactive communication with customers throughout the repair journey, including updates on progress, costs, additional work, and delivery timelines. Coordinate closely with workshop control, technicians, Parts, Warranty, and support teams to remove bottlenecks and ensure on-time vehicle delivery. Confirm repair completion and quality checks, review invoices for accuracy, explain completed work and future maintenance requirements, and ensure a professional vehicle handover. Support customer retention through post-service follow-up, complaint resolution, future booking opportunities, and accurate customer and vehicle data management. Ensure compliance with Honda standards, company policies, safety requirements, warranty procedures, and data privacy requirements, while contributing to continuous improvement initiatives.<br>What Equips You for the Role Bachelor’s degree in Mechanical or Automotive Engineering, or an equivalent relevant qualification.2–5 years of experience in automotive service, customer service, workshop reception, or a related field; dealership experience is preferred. Basic knowledge of automotive systems, maintenance requirements, repair processes, and workshop terminology. Good command of Arabic and working proficiency in English, both written and spoken. Proficiency in Microsoft Office; experience with a Dealer Management System (DMS) is an advantage. Valid driving license is preferred. Strong customer focus, communication, active listening, and relationship management skills. Strong attention to detail, problem-solving, teamwork, and cross-functional coordination skills. A consultative approach to selling, with the ability to handle objections and manage customer concerns professionally.

Job Description About the Role We are seeking an experienced Microsoft Dynamics CRM Manager to lead our Customer Relationship Management initiatives and oversee the implementation, customization, and optimization of our Dynamics 365 platform. This role will drive CRM strategy, manage technical teams, and ensure successful delivery of CRM solutions that support business growth and customer engagement across digital banking services. The ideal candidate will have strong experience in Microsoft Dynamics CRM (on-premises) implementations, integrations with enterprise systems, and leadership of CRM development teams. Key Responsibilities CRM Strategy & Leadership Define and execute CRM strategy aligned with business objectives. Lead the planning, design, and implementation of Microsoft Dynamics CRM solutions. Act as the primary point of contact for all CRM initiatives. Lead and mentor CRM developers and technical teams. Implementation & Technical Management Oversee full lifecycle CRM implementation projects. Manage Dynamics CRM infrastructure and system performance. Design and implement customizations including:Entities Forms Views Workflows Business process flows Plugins Manage integrations with enterprise platforms such as core banking systems, telephony platforms, and marketing tools. System Optimization Monitor CRM performance and implement improvements. Manage CRM governance including security roles and data standards. Provide expert troubleshooting and technical support. Conduct regular system audits and health checks. Required Qualifications Experience8+ years experience with Microsoft Dynamics CRM / Dynamics 365Minimum 3 years in a CRM leadership or management role Proven experience delivering end-to-end CRM implementation projects Technical Skills Dynamics CRM customization and configuration C# plugin development Dynamics CRM SDKWeb APIs and integrations Power Automate Azure Logic Apps SQL Server & SSRSActive Directory & IISPower BIProfessional Skills Strong leadership and stakeholder management Project management experience (Agile / Scrum) Excellent communication and analytical skills Preferred Qualifications Experience within digital banking or financial services Integration experience with core banking systems such as Temenos CRM data migration and ETL tools (SSIS, Kingsway Soft) Azure Dev Ops experience Microsoft Dynamics certifications (MB-200, MB-210, MB-220, MB-230)

Company Description Isotech Egypt is part of an international engineering and manufacturing group that provides integrated solutions for the pharmaceutical, healthcare, cosmetic, and food industries. The company designs and delivers projects and equipment in compliance with global standards such as EU GMP, US FDA c GMP, WHO GMP, and PIC/S GMP. With decades of experience in pharma and medical sectors, Isotech focuses on tailored, high-quality solutions that support advanced project design, efficient process management, and energy-saving initiatives. The team is committed to long-term partnerships by offering full lifecycle services to customers worldwide, from concept through implementation and ongoing support.<br>Role Description The Sales Specialist is a full-time, on-site role based in El Sadat City, responsible for driving sales of engineering and manufacturing solutions to clients in the pharmaceutical, healthcare, cosmetic, and food industries. Day-to-day responsibilities include identifying and qualifying leads, conducting client meetings and presentations, and preparing proposals that align with technical and regulatory requirements. The role involves maintaining strong relationships with existing customers, responding to inquiries, providing product and service information, and ensuring a high level of customer satisfaction. The Sales Specialist will collaborate closely with technical and project teams to understand solution capabilities, support client negotiations, and follow up on opportunities to meet sales targets. The position also includes participating in training sessions, market research, and reporting on sales activities and trends to management.<br>Qualifications<br> <br>Strong Communication skills, including clear presentation, negotiation, and interpersonal abilities. Proven Customer Service skills, with a focus on building trust, handling inquiries, and resolving issues professionally. Demonstrated Sales skills, including lead generation, opportunity management, and closing deals in B2B environments. Experience in Training, such as delivering product or solution briefings to clients and internal teams. Sales Management capabilities, including pipeline tracking, forecasting, and adherence to sales processes. Background in pharmaceutical, healthcare, or industrial solutions sales is highly beneficial. Ability to work on-site in El Sadat City, manage time effectively, and collaborate across cross-functional teams. Bachelor’s degree in Business, Engineering, or a related field, or equivalent practical experience. Proficiency in using CRM tools and standard office software for reporting and communication. Fluency in English and Arabic, both written and spoken, is an advantage.

<p><h4>Job purpose</h4> <p>The QS engineer is responsible for quantity take-off, measurement, cost estimation, payment certification, and commercial documentation for construction projects. The role requires accuracy, drawing interpretation capability, and strong commercial awareness.</p> <h4>Functional responsibilities</h4> <p><strong>Quantity take-off & measurement</strong></p> <ul> <li>Perform accurate quantity take-offs from engineering drawings, specifications, and BOQ documents.</li> <li>Measure executed works for interim payment applications, subcontractor evaluations, and commercial reporting.</li> <li>Maintain organized measurement records and ensure quantities are traceable and auditable.</li> </ul> <p><strong>Tendering, estimation & contract support</strong></p> <ul> <li>Support tender preparation, cost estimation, pricing inputs, and commercial comparisons.</li> <li>Review technical and commercial documents to identify measurement gaps, scope risks, and pricing assumptions.</li> <li>Support contract administration through BOQ analysis, variation measurement, and billing documentation.</li> </ul> <p><strong>Billing & payment certification</strong></p> <ul> <li>Prepare and review payment certification documents and support billing procedures.</li> <li>Coordinate with site, planning, cost control, and finance teams to validate progress quantities and payment status.</li> <li>Assist in evaluating variation orders and claims from a quantity and measurement perspective.</li> </ul> <h4>General responsibilities</h4> <p><strong>HR proficiency:</strong><br> Ability to obtain updated soft and technical skills related to the job.<br> To have a vision and a plan for the career path and how to achieve it.</p> <p><strong>Delivery:</strong><br> Perform the planned activities to meet the operational and development targets as per delivery schedules.<br> Utilize resources effectively to achieve objectives within efficient cost and time.<br> Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</p> <p><strong>Problem-solving:</strong><br> Solve any related problems that arise and escalate any complex operational issues.</p> <p><strong>Quality:</strong><br> Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</p> <p><strong>Business process improvements:</strong><br> Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <p><strong>Compliance:</strong><br> Comply with related policies, procedures, and work instructions.</p> <p><strong>Health, safety, and environment:</strong><br> Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p> <h4>Qualification</h4> <p>Bachelor in civil engineering or architectural engineering</p> <h4>Experience</h4> <p>4 to 6 years</p> <h4>Skills</h4> <ul> <li>Cost estimating</li> <li>Construction engineering</li> <li>Procurement</li> <li>Reporting</li> </ul></p><p></p>

Company Description Raya CX provides next-generation business process outsourcing and customer experience management services for clients across diverse industries. Since 2001, Raya CX has been a trusted partner for customer service, technical support, and global service operations for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets, offering integrated outsourcing solutions that enhance service quality and efficiency. Raya CX relies on advanced technology, strong operational strategies, and a culture of continuous improvement and innovation to deliver consistent value to its clients. Candidates joining Raya CX can expect a professional environment focused on excellence in customer experience.<br>Role Description This is a full-time, on-site Customer Service Representative – English (Fluent) role based in Qesm El Maadi. The role involves handling inbound and outbound customer interactions via phone, email, chat, or other channels, ensuring timely and accurate responses in English. The Representative will listen to customer inquiries, provide information, resolve issues, and escalate complex cases when necessary, while maintaining a positive and professional tone. Daily responsibilities include documenting interactions, updating customer records, following established procedures, and meeting performance targets related to quality, productivity, and customer satisfaction. The role also requires collaboration with team members and supervisors to share feedback, improve processes, and support a consistent, high-quality customer experience.<br>Qualifications<br> Demonstrated skills in Customer Service and Customer Support, with the ability to handle diverse inquiries and issues effectively. Experience contributing to Customer Satisfaction and Customer Experience, focusing on empathetic communication and problem resolution. Previous work in Customer Service Representative roles or similar customer-facing positions is preferred. Fluent spoken and written English, with clear communication and active listening abilities. Strong interpersonal skills, patience, and resilience when dealing with challenging situations. Ability to work on-site in Qesm El Maadi, adhere to shift schedules, and perform in a fast-paced environment. Basic computer literacy and comfort using CRM systems, ticketing tools, and communication platforms. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is an advantage.

<p>At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn t clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>Degrees/Field of Study required: </p><p>Degrees/Field of Study preferred: </p><p>Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Process Improvement, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Learning Agility, Optimism, Process Mapping, Process Standardization, Program Management, Project Budgeting, Project Coordination, Project Delivery, Project Documentation, Project Governance {+ 19 more}</p><p>Desired Languages (If blank, desired languages not specified)</p><p>Travel Requirements Not Specified</p><p>Available for Work Visa Sponsorship? No</p><p>Government Clearance Required? No</p>

Knowledge & Technical Skills Required Have the skills necessary to create and maintain a data management framework that establishes roles and responsibilities for data governance and decision making to meet the enterprise's data objectives and goals. Responsible for loading and validating data into the data management framework Responsible for building end to end lineage for all data assets within the data management framework Investigate data quality related issues and able to identify root causes and build solution plan Investigate data management platform related issues and optimize performance Have the skills necessary to understand organization data & current analytical landscape complex data models Database expert and able to perform environment assessment & optimize performance up to max extend within available resources Knowledge of industry leading data quality and data protection management practices Knowledge of data governance practices, business and technology issues related to management of enterprise information assets and approaches related to data protection Knowledge of data related government regulatory requirements and emerging trends and issues Understand the overall core concepts for analytics and data management Monitors usage of the data management platform to identify potential capacity overloads and bottlenecks Collaborates with different stakeholders to identify, define, develop and implement new requirements Participates in writing and reviewing functional specifications and design reviews Able to design and development of the ETL environment, processes, programs, and scripts to acquire data from source systems and inject to analytical landscape. Provides support for technical issues and ensuring system availability Support the analysis and documentation of data capture to execute upon reporting requirements to meet business needs Remains current on data platform technologies, testing industry trends and best practices Ownership of projects and responsible for deliverables Ability to translate business requirements into technical solutions Strong interpersonal and relationship building skills, conducive to team development, work under own initiative. Ability to prioritize tasks and work concurrently on multiple tasks. Self-starter with "can-do" attitude, a must in a fast-paced business and technical environment Good to have advanced statistical and machine learning knowledge to discover similar data and subsets of data, helping users find the most relevant and trusted data the business needs. Additional responsibilities may be assigned<br>MUST HAVE10+ years Informatica Suite experience mainly in data management implementation (Should be well versed to use Informatica Enterprise Data Catalog, Axon Data Governance and Informatica Data Quality or any similar capability )10+ years of experience in software development10+ years of database experience and writing shell scripts<br>Certification specifications if any Educational Qualifications Bachelors or master’s in computer engineering, Computer Science, MIS, or Information Management

Company Description Pioneer Media Academy is a specialized training institution focused on developing talent in media arts and communication. Located in 6th of October City, the academy offers practical, industry-aligned programs for individuals seeking careers in television, radio, digital media, and related fields. Learners gain hands-on experience with modern media tools and techniques, guided by experienced professionals. The academy aims to prepare participants for real-world media environments through intensive training, workshops, and applied projects. Pioneer Media Academy provides a dynamic, creative atmosphere that supports skill growth and professional development.<br>Role Description The Telesales Specialist will work full time on-site at Pioneer Media Academy in 6th of October City, engaging prospective learners and partners by phone to promote the academy’s programs and services. Day-to-day responsibilities include making outbound calls, responding to inbound inquiries, explaining course offerings, and guiding potential participants through the enrollment process. The role involves maintaining accurate records in the CRM system, following up on leads, and meeting individual and team sales targets. The Telesales Specialist will collaborate with the marketing and training teams to align messaging, provide feedback from customers, and support promotional campaigns. This position requires consistent professional communication, adherence to sales processes, and a strong focus on delivering a positive experience for every contact.<br>Qualifications<br> Candidates should possess strong Communication skills, including clear phone etiquette and the ability to explain information in an engaging, professional manner. Candidates should possess Sales skills, including lead qualification, persuasive closing techniques, and experience working toward measurable targets. Candidates should possess Customer Service and Customer Support skills, ensuring inquiries are handled promptly, respectfully, and with problem-solving focus. Candidates should possess Training-related skills, such as the ability to understand learning programs and explain their value to potential participants. Relevant qualifications include prior telesales or call center experience, familiarity with CRM or lead management tools, and basic computer literacy. Additional beneficial qualifications include strong organizational skills, resilience in a fast-paced environment, teamwork, and proficiency in both written and spoken English and Arabic.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East, with a strong focus on customer-centric solutions. The organization specializes in consultative and customized services that address the unique business needs of each client, helping them focus on core operations and better serve their own customers. ETISAL International combines global coverage, cultural understanding, and industry best practices to deliver high value, distinct, and innovative outsourcing services. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL also places strong emphasis on human capital, quality, and the use of state-of-the-art technologies to exceed client expectations. Role Description This full-time, on-site Customer Service Agent | Business Startups in Dubai role is based in Cairo, Egypt. The Customer Service Agent will support entrepreneurs and businesses looking to establish or grow their operations in Dubai by handling inbound and outbound customer interactions via phone, email, and digital channels. Daily tasks include responding to inquiries about business setup processes, services, and requirements, providing clear and accurate information, and guiding customers through documentation and procedural steps. The role involves maintaining up-to-date knowledge of relevant regulations and service offerings, documenting all interactions in CRM systems, and escalating complex cases to senior team members when needed. The Customer Service Agent is also expected to meet performance targets, uphold service quality standards, and collaborate with colleagues and supervisors to improve workflows and customer experience. Qualifications Strong customer service and communication skills, including active listening, clear verbal and written communication, and professional phone etiquette. Problem-solving and analytical abilities, with capacity to understand customer needs, interpret business setup requirements, and provide accurate guidance. Organizational and time management skills, including the ability to handle multiple inquiries, prioritize tasks, and maintain accurate records. Basic technical proficiency, including comfort with CRM systems, office productivity tools, and digital communication platforms. Ability to work in a fast-paced, target-driven environment while maintaining attention to detail and service quality. Background or interest in business, entrepreneurship, or government and regulatory

Company Description Aura Communication is a leading HR outsourcing, staffing, and payroll outsourcing consultancy founded in 2012 and headquartered in Cairo, Egypt, with a branch in Miami, Florida, USA. The company supports organizations across Egypt and the wider MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia. Aura Communication operates as a trusted one-stop HRO/BPO partner, providing comprehensive workforce and business process solutions. Its diverse client base includes local and international companies seeking reliable, scalable, and high-quality service delivery. Team members join a growing, regionally connected organization with opportunities to work in fast-paced, client-focused environments.<br>Role Description This full-time, on-site C1 English CSR role is based in Cairo, Egypt and involves working rotational overnight shifts. The Customer Service Representative responds to inbound and outbound customer inquiries via phone, email, and chat, ensuring clear and accurate communication in C1-level English. Responsibilities include handling customer issues, providing product or service information, resolving complaints, and documenting interactions in the company’s systems. The role requires maintaining high standards of customer experience and satisfaction by following established procedures, meeting performance targets, and adhering to quality guidelines. Team members are expected to collaborate with colleagues and supervisors to escalate complex cases, share feedback, and support continuous process improvement.<br>Qualifications<br> Strong customer-facing skills, including Customer Service and Customer Support, with the ability to handle inquiries professionally and efficiently. Experience contributing to Customer Satisfaction and Customer Experience by resolving issues, managing expectations, and following up on open cases. Background working as Customer Service Representatives in call center or BPO environments, preferably with rotational or overnight shifts. C1-level proficiency in spoken and written English, with clear pronunciation and effective communication skills. Ability to work on-site in Cairo, Egypt, and flexibly adapt to rotational overnight schedules. Strong problem-solving, active listening, and conflict-resolution abilities, with attention to detail and accurate data entry. Comfort using CRM or call center systems and basic office software; prior BPO or outsourcing experience is an advantage. High school diploma or relevant tertiary education; previous customer service or contact center experience is preferred but not mandatory.

Acquires & grows base of BB customers in order to meet KPIs set. Build strong & healthy Business banking portfolio (asset & liability) within his assigned zone. KEY ACCOUNTABILITIESRelationship Management:Achieve communicated KPIs by strictly following his key performance activities (KPAs), (outbound calls, sales visits, cross sell activities) Report his KPAs on weekly basis to the business banking sales manager. Personally, and proactively build his area business banking portfolio of asset and liabilities. Keeps updated and learns in-depth the more complicated products offered by the competition. Grows the number of new account relationships via customer referrals, marketing leads and self-generated leads. Proactively assesses financial needs of customers. Responsible for achieving & delivering his/her targets in terms of acquisition, liabilities, asset and fee income for his/her Advising Zone. Assisting the Business banking Area Manager in periodically evaluating performance levels as defined in the business plan. Totally responsible for business banking acquisition for his advising zone. Provide customer technical advices and solutions. Quality & Services Ensure good customer acquisition in accordance to ADIB policies and processes. Efficiently handle new to bank customer’s inquiries for all BB products and consumer products. Ensure full and proper customer knowledge for all BB asset and liability products. Regularly promote the usage of other delivery channels via day-to day contacts with the customers. Ensure continuous flow of appointments at Advising Zone. CBE, Compliance, Audit, Procedures Responding to Compliance Dept. requirements in terms of obtaining proper approvals Ensure implementation of all Bank policies / procedures / KYC compliance requirements are in place Ensure following set procedures / policies as per designation letter. Ensure full adherence to credit policies and required documentations. And any other assigned tasks QUALIFICATIONS:Academic and professional qualifications University Degree Experience with (MS office excel), experience to demonstrate with good communication skills Strong analytical skills and observation to trends Good finance background Good presentation skills Product knowledge awareness Good understanding to the market offering scope of the business banking Experience and other requirements Years of experience: Officer: 2-5 years of experience in sales activities. Sr. Officer: 5-7 years of experience in sales activities.

About the Job:<br>Body Shop Production Engineer is responsible for the implementation of production processes related to assigned Body welding Line, by leading Line team leaders and operators to achieve production KPIs according to standards. Candidate shall demonstrate strict adherence to safety protocols, high-quality process possible, ensuring no dimensional or welding defect is built in Body Shop line. <br><br>Responsibilities: Safety:Enforce a strict safety culture in a high-risk environment involving robotics, high-voltage equipment, hoists and welding operations. Ensure full compliance with Personal Protective Equipment (PPE) for him and his team. Enforce a zero-tolerance policy for bypassing safety controls on robotics and welding equipment. Partner with the Safety & Environmental team to manage and mitigate risks associated with production processes. People:Lead, train, and mentor production team leaders and welding technicians in all production aspects including safety awareness and productive maintenance. Manage his team and evaluate their performance on a regular basis. Quality:Monitoring the real-time CMM, weld validation, dimensional control, and error-proofing on daily basis and apply process control techniques thru his team as per standards. Fast response to any feedback from quality gates and/or quality audit to contain and close issues properly. Work directly with the Quality team and ME team to resolve dimensional variation, welding defects, and equipment capability issues. Productivity:Achieve the daily production schedule for his responsible model line, managing the line to achieve takt time. Maximize equipment uptime and availability by working closely with the Maintenance team. Drive efficiency in the framing, welding, and metal finish processes by identifying and eliminating waste. Cost:Optimize consumable usage (welding wire, gas) and reduce scrap/rework to minimize cost. Control proper usage of PPEs to optimize the consumption rate.<br> Qualifications: Bachelor’s degree in engineering (Mechanical, Electrical, Welding) or a related field.1-3 years of experience in an automotive Production Body Shop. Strong technical knowledge of spot welding, bonding technologies, and geometric dimensioning is essential. Experience with CKD body assembly processes (working with pre-formed sub-assemblies). Proficiency in reading and interpreting CMM reports to drive dimensional improvements. A strong understanding of maintenance and reliability principles for automated equipment.