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Company Description<br><br>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br>Job Description<br><br>We are seeking an experienced and dynamic Spa Supervisor to join our hospitality team in Cairo, Egypt. In this pivotal leadership role, you will oversee all spa operations, manage our talented team of therapists, and ensure exceptional guest experiences that align with our luxury brand standards. As Spa Supervisor, you will combine your passion for wellness with strong operational expertise, driving both guest satisfaction and revenue goals while maintaining the highest standards of professionalism and service excellence.<br><br>Oversee daily spa operations, ensuring all standard operating procedures and policies are consistently followed by team members and that the facility maintains peak condition at all times Lead, mentor, and motivate the spa therapy team, providing constructive feedback, performance reviews, and professional development opportunities to foster a collaborative and high-performing environment Manage inventory of spa products, supplies, and equipment, ensuring adequate stock levels and maintaining accurate records for operational efficiency Monitor and drive retail and treatment revenue goals, implementing strategies to maximize profitability while maintaining service quality Ensure all spa treatments are performed safely, professionally, and hygienically, conducting quality assurance checks and addressing any concerns with care and urgency Communicate guest preferences and special requests to relevant departments, ensuring seamless coordination and personalized service delivery Greet and interact with guests and members in a warm, professional manner, addressing inquiries, resolving concerns, and maintaining positive relationships at all times Maintain comprehensive guest databases and records, tracking preferences and facilitating ongoing communication to encourage rebooking and loyalty Conduct facility tours for prospective spa guests and actively promote all hotel and spa packages, treatments, and seasonal promotions Recognize and extend special attention to VIP arrivals, ensuring their experience exceeds expectations Coordinate spa treatments with other spa programs and hotel departments, fostering strong internal relationships and operational synergy Maintain ambiance standards including lighting, music, and cleanliness across all spa areas, creating a serene and welcoming environment Report maintenance requirements, security concerns, and equipment malfunctions promptly to hotel management Attend departmental meetings and training sessions, staying current with industry trends and brand standards Demonstrate commitment to safety protocols and lead by example, ensuring all team members adhere to health, safety, and sanitation procedures Act as a brand ambassador, representing spa values and organizational culture to colleagues, guests, and external stakeholders Perform additional duties and responsibilities as assigned to support overall hotel operations<br><br>Qualifications<br><br>Required Qualifications:<br><br>Minimum 3-5 years of professional experience in spa operations, with at least 2 years in a supervisory or leadership capacity Government-approved spa therapy certification and current professional licensure First Aid certification and CPR - Basic Rescuer certification Thorough knowledge of spa and fitness department standard operating procedures and policies Extensive knowledge of the hospitality sector, particularly the upper luxury segment Demonstrated understanding of brand values, luxury service standards (LQA, Forbes, Accor), and quality assurance protocols Strong proficiency in English (oral and written) Proven ability to manage staff, provide training, and develop team members Excellent organizational and time management skills with strong attention to detail Advanced interpersonal and communication skills with the ability to interact professionally with guests, members, and colleagues Proficiency in inventory management, financial tracking, and revenue optimization Knowledge of guest relationship management systems and spa software programs Ability to work flexible hours, including evenings and weekends as required by spa operations<br><br>Preferred Qualifications<br><br>University degree in hospitality management, business administration, or related field Additional certifications in spa management or wellness industry specializations Experience with multiple spa treatment modalities and techniques Proficiency in additional languages beyond English Proven track record of achieving revenue targets and improving guest satisfaction scores Experience with quality assurance audits and compliance monitoring Strong problem-solving abilities and conflict resolution skills Demonstrated resilience and adaptability in fast-paced, dynamic environments Industry network and connections within the wellness and hospitality sector<br><br>Additional Information<br><br>Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.<br><br>The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.<br><br>Physical Aspects of Position (include but are not limited to): <br><br>Constant standing and walking throughout shift. Frequent lifting and carrying up to 30 lbs. Occasional kneeling, pushing, pulling, lifting. Occasional ascending or descending ladders, stairs and ramps.<br><br>Our Commitment To Diversity & Inclusion<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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<span>Job Description</span><p><b>Are You Ready to Make It Happen at Mondelēz International?</b></p><br><p><b>Join our Mission to Lead the Future of Snacking. Make It With Pride.</b></p><br><p>As expert you will bring a deep technical mastery of the process and equipment. That expertise allows you to lead the planning, process development and implementation of Planned Maintenance Elements in a Continuous Improvement manufacturing environment. You will manage this through teams consisting of various technical and non-technical personnel, key support contractors and operations personnel.</p><br><p><b>How you will contribute</b></p><br><p>You will:</p><br><ul><li>Partner & Enable the line leader(s) to deliver the SQCDSM targets-Safety, Quality, Cost, Delivery, Sustainability & Morale for the lines, to ensure Process stability; Participates in the DMS- Daily Management systems meetings at the shift and line level</li><li>Own the technology and process and centerline settings for the equipment and process and have deep technical mastery of the process and equipment; Owns the PM-Progressive maintenance systems and work processes and the PM-Progressive Maintenance Key Performance Indicators for the line/s along with Centerline Management systems; owns the R&M-Repairs & Maintenance budget of the line</li><li>Develop, own and execute the line/s preventive and time-based maintenance systems and plans and build capability of the team to execute themselves; Build (spends at least 50% of time) technical and maintenance skills of the technicians working in the shifts, so that they are able to operate and maintain their equipment themselves; be part of the PM Pillar, own all PM systems and work process at the line level and lead some of them at the department level</li><li>Partner with the Asset and Reliability team for system improvement and execution of special maintenance tasks; be responsible for Change Management on the line/s, localization of spares and proper break-down analysis and R&M cost reduction for the line/s; Represents the department/line/s as the site technology owner in the regional and global technology forums</li><li>Assist in VSU for the new initiatives and enable the VSU team; Help the line leader in internal and external benchmarking and reapplication; be the subject matter expert on one of the component categories and be a trainer of PM related subjects for the plant</li></ul><p><b>What you will bring</b></p><br><p>A desire to drive your future and accelerate your career and the following experience and knowledge:</p><br><ul><li>Advanced knowledge (including AM-Autonomous Maintenance Step 4 systems & Progressive Maintenance Step 3) & skill to maintain the dedicated equipment(s)at basic conditions independently, including the execution of AM & PM (BD-Breakdown maintenance, planned maintenance) standards on dedicated equipment(s) and TPM - Phase 3 & 4 tools problem solving tools</li><li>The capability to lead a Role for the Line. Qualify and coach the next level SWP owners and drive the common opportunity areas across the line in PDCA-Plan Do Check Adjust approach</li><li>The capability to work as the Line Leader, developing and aligning goal/master plan for the line, deploying and managing IDP for the members, coaching team members on their performance management and career development</li></ul><p><b><u>More about this role</u></b></p><br><p><b>What you need to know about this position:</b></p><br><p><span>Utilities Engineer is responsible for ensuring reliable, safe, and efficient operation of all plant utility systems, including air compressors, AHUs, chillers, boilers, generators, and electrical distribution systems (MDBs). The role supports plant productivity and sustainability goals through effective preventive maintenance, condition-based maintenance.</span></p><br><p><b>What extra ingredients you will bring:</b></p><br><ul><li><span>Lead day-to-day operation and maintenance of plant utilities (air compressors, AHUs, chillers, boilers, generators, and MDBs).</span></li><li><span>Ensure equipment availability, reliability, and compliance with safety and environmental standards.</span></li><li><span>Apply CBM tools and techniques to predict failures and reduce unplanned downtime.</span></li><li><span>Lead utility-related CAPEX and energy efficiency projects.</span></li><li><span>Support sustainability goals (energy saving, water management, emissions reduction).</span></li><li><span>Ensure compliance with statutory regulations related to boilers, pressure vessels, ammonia systems, and electrical equipment.</span></li><li><span>Provide technical support during audits and inspections.</span></li><li><span>Collaborate with Production, Quality, and EHS to ensure utilities meet operational needs.</span></li><li><span>Provide troubleshooting and technical guidance for utilities-related breakdowns.</span></li></ul><p><b>Education / Certifications:</b></p><br><p><span>Bachelor’s degree in mechanical or Electromechanical Engineering.</span></p><br><p><b>Job specific requirements:</b></p><br><ul><li><span>0-2 years of experience in FMCG or similar process industry. </span></li><li><span>Solid knowledge of utilities systems (Chillers, Air compressors, AHUs, Boilers, WWTP, Generators, MDBs). •Experience in TPM, RCA, CBM and reliability-centered maintenance tools.</span></li><li><span>Strong knowledge of safety and regulatory standards (boilers, pressure systems, ammonia, electrical).</span></li></ul><p><b>Travel requirements:</b></p><br><p><b>None</b></p><br><p><b>Work schedule:</b></p><br><p><b>Full-Time</b></p><br>&#xa;&#xa;No Relocation support available<span><b>Business Unit Summary</b></span>Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. <p>Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br><b><span>Job Type</span></b>RegularManufacturing supportManufacturing </div>
<p><h4>Job summary<\/h4>\n<p>Contributes advanced knowledge and skill in Management Information Services (MIS) technology and general hospitality business knowledge to support cluster and technology objectives. This position is responsible for assisting hotel management with MIS technology planning, decision-making, implementation, and maintenance. The position may direct the work of hotel or technicians and interfaces with vendors, owners, executive committee, and hotel staff.<\/p>\n\n<h4>Candidate profile<\/h4>\n<p><strong>Education and experience<\/strong><\/p>\n<ul>\n<li>2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area. OR<\/li>\n<li>4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n<p><strong>Managing MIS technology projects<\/strong><\/p>\n<ul>\n<li>Creates and maintains MIS technology plans.<\/li>\n<li>Coordinates and implements communications for all new MIS applications\/system installations and problem resolution.<\/li>\n<li>Provides project support for new MIS roll-outs\/implementations.<\/li>\n<li>Leads project work as needed.<\/li>\n<li>Provides end-user support to hotel staff and business center.<\/li>\n<li>Writes proposals, analyses, projects, or cost-models.<\/li>\n<li>Provides timely, accurate, and detailed status reports as requested.<\/li>\n<\/ul>\n\n<p><strong>Providing MIS technical systems support and consultation<\/strong><\/p>\n<ul>\n<li>Evaluates and makes recommendations regarding technology\/asset life-cycles.<\/li>\n<li>Foresees, identifies and ensures resolution of MIS system(s)\u2019 performance problems.<\/li>\n<li>Certifies software applications for use at properties.<\/li>\n<li>Consults with properties on all aspects of information technology.<\/li>\n<li>Executes property disaster recovery and business continuity as it relates to technology.<\/li>\n<li>Responsible for property compliance with appropriate company policy and Information Security Manual and takes action to address deficiencies.<\/li>\n<li>Determines solutions and implements per cluster SOPs.<\/li>\n<li>Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management.<\/li>\n<li>Reviews vendor proposals and selects appropriate vendor for local technologies\/hardware.<\/li>\n<li>Ensures compliance to technology-related vendor contracts.<\/li>\n<li>Ensures properties are securing and maintaining technology assets in accordance with company policies and standards.<\/li>\n<li>Uses knowledge to solve support issues and train\/develop junior employees.<\/li>\n<li>Manages information technology security compliance and ensures proper implementation of security measures.<\/li>\n<li>Manages reporting and compliance efforts for assigned area.<\/li>\n<li>Creates and maintains secure server environment.<\/li>\n<li>Performs server backups and routine\/non-routine preventative maintenance.<\/li>\n<li>Ensures that adequate bandwidth exists and that circuits are secured.<\/li>\n<li>Communicates and ensures implementation of information technology standards and best practices.<\/li>\n<li>Provides exceptional customer service.<\/li>\n<\/ul>\n\n<p><strong>Forecasting and complying within budgets<\/strong><\/p>\n<ul>\n<li>Ensures that property management have realistically budgeted and prioritized department operating budgets based on anticipated information technology projects and property support\/needs requirements.<\/li>\n<li>Possesses in-depth understanding of the financial dynamics of property operations and applies knowledge\/judgment to assist management in achieving technology-related goals.<\/li>\n<li>Provides guidance to and assists properties in reviewing operating statements; researches and resolves discrepancies in technology charges.<\/li>\n<li>Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.<\/li>\n<\/ul>\n\n<p><strong>Managing and conducting human resource activities<\/strong><\/p>\n<ul>\n<li>Maintains direct responsibility for area system managers and their teams.<\/li>\n<li>Provides work direction to property-based systems technicians and managers.<\/li>\n<li>Responsible for hiring, training, development, compensation, performance management of direct reports and team. Additionally, provides input and guidance to property management for their systems managers\/technicians (hiring, performance, development needs).<\/li>\n<li>Accountable for coverage models and scheduling of team to ensure adequate cluster technology support.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \"Wonderful Hospitality. Always.\" by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p>\n\n<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p><\/p><p><\/p>
<p><h4>Job summary<\/h4>\n<p>Contributes advanced knowledge and skill in Management Information Services (MIS) technology and general hospitality business knowledge to support cluster and technology objectives. This position is responsible for assisting hotel management with MIS technology planning, decision-making, implementation, and maintenance. The position may direct the work of hotel or technicians and interfaces with vendors, owners, executive committee, and hotel staff.<\/p>\n\n<h4>Candidate profile<\/h4>\n<p><strong>Education and experience<\/strong><\/p>\n<ul>\n<li>2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area. OR<\/li>\n<li>4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n<p><strong>Managing MIS technology projects<\/strong><\/p>\n<ul>\n<li>Creates and maintains MIS technology plans.<\/li>\n<li>Coordinates and implements communications for all new MIS applications\/system installations and problem resolution.<\/li>\n<li>Provides project support for new MIS roll-outs\/implementations.<\/li>\n<li>Leads project work as needed.<\/li>\n<li>Provides end-user support to hotel staff and business center.<\/li>\n<li>Writes proposals, analyses, projects, or cost-models.<\/li>\n<li>Provides timely, accurate, and detailed status reports as requested.<\/li>\n<\/ul>\n\n<p><strong>Providing MIS technical systems support and consultation<\/strong><\/p>\n<ul>\n<li>Evaluates and makes recommendations regarding technology\/asset life-cycles.<\/li>\n<li>Foresees, identifies and ensures resolution of MIS system(s)\u2019 performance problems.<\/li>\n<li>Certifies software applications for use at properties.<\/li>\n<li>Consults with properties on all aspects of information technology.<\/li>\n<li>Executes property disaster recovery and business continuity as it relates to technology.<\/li>\n<li>Responsible for property compliance with appropriate company policy and Information Security Manual and takes action to address deficiencies.<\/li>\n<li>Determines solutions and implements per cluster SOPs.<\/li>\n<li>Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management.<\/li>\n<li>Reviews vendor proposals and selects appropriate vendor for local technologies\/hardware.<\/li>\n<li>Ensures compliance to technology-related vendor contracts.<\/li>\n<li>Ensures properties are securing and maintaining technology assets in accordance with company policies and standards.<\/li>\n<li>Uses knowledge to solve support issues and train\/develop junior employees.<\/li>\n<li>Manages information technology security compliance and ensures proper implementation of security measures.<\/li>\n<li>Manages reporting and compliance efforts for assigned area.<\/li>\n<li>Creates and maintains secure server environment.<\/li>\n<li>Performs server backups and routine\/non-routine preventative maintenance.<\/li>\n<li>Ensures that adequate bandwidth exists and that circuits are secured.<\/li>\n<li>Communicates and ensures implementation of information technology standards and best practices.<\/li>\n<li>Provides exceptional customer service.<\/li>\n<\/ul>\n\n<p><strong>Forecasting and complying within budgets<\/strong><\/p>\n<ul>\n<li>Ensures that property management have realistically budgeted and prioritized department operating budgets based on anticipated information technology projects and property support\/needs requirements.<\/li>\n<li>Possesses in-depth understanding of the financial dynamics of property operations and applies knowledge\/judgment to assist management in achieving technology-related goals.<\/li>\n<li>Provides guidance to and assists properties in reviewing operating statements; researches and resolves discrepancies in technology charges.<\/li>\n<li>Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.<\/li>\n<\/ul>\n\n<p><strong>Managing and conducting human resource activities<\/strong><\/p>\n<ul>\n<li>Maintains direct responsibility for area system managers and their teams.<\/li>\n<li>Provides work direction to property-based systems technicians and managers.<\/li>\n<li>Responsible for hiring, training, development, compensation, performance management of direct reports and team. Additionally, provides input and guidance to property management for their systems managers\/technicians (hiring, performance, development needs).<\/li>\n<li>Accountable for coverage models and scheduling of team to ensure adequate cluster technology support.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \"Wonderful Hospitality. Always.\" by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p>\n\n<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p><\/p><p><\/p>
About the Company A reputable regional FMCG company that has been serving the Egyptian market and beyond. Specializing in consumer health products, the company offers a diverse range of high-quality, science-backed products that support healthier, more active lifestyles. Founded on the belief that everyone deserves access to effective and trustworthy wellness solutions, the company's mission is to empower individuals to live at their fullest potential. With a keen eye on global trends and evolving consumer needs, it prides itself on agility, innovation, and the ability to capture emerging health movements early. Today, the company operates not only in Egypt but is also expanding across selected international markets. As growth continues, the focus remains clear: to lead the wellness space through innovation, excellence, and a relentless drive to make an impact. Role Overview The Marketing Director will be a visionary and strategic leader responsible for developing and driving the overall marketing strategy for this international Consumer Health company, specializing in food supplements, multivitamins, and sports nutrition. This role requires an accomplished, consumer-centric professional with a strong FMCG background to lead and mentor a highly driven marketing team across multiple domains, including Digital Hub and E-commerce. The Director will ensure that all strategies are cohesive, customer-focused, and executed with excellence to drive business growth, expand market share, and maintain the company's position as a leading innovator in the wellness space. Key Responsibilities Strategic Leadership & Budget Oversight Develop and execute a cohesive, multi-year comprehensive marketing strategy for all brand portfolios, covering brand building, launches, promotions, and consumer engagement. Own and manage the overall marketing budget, ensuring optimal resource allocation for maximum ROI. Conduct high-level market research and analysis to identify major consumer trends, competitive landscapes, and significant growth opportunities across all sectors. Monitor and analyze campaign performance, providing regular reports and actionable insights to optimize future strategies. Team & People Management Lead, mentor, and develop a high-performing and diverse team of Marketing Brand Managers and Specialists, including G-Brand Managers and the Digital Hub & E-commerce team. Foster a collaborative environment between marketing sub-teams and cross-functional departments (Concept Development, R&D, Sales, Supply Chain). Brand Management Oversee brand lifecycles and ensure the successful launch of a diverse range of high-quality, science-backed wellness and nutrition products. Direct the development of powerful brand messaging and creative assets across all channels (ATL, BTL, digital). Ensure all brand portfolios remain agile, capturing emerging health movements and staying ahead of the curve. Digital, E-commerce, and Activation Channel Strategy Set the strategy for the Digital Hub & E-commerce function to accelerate online sales and optimize the customer journey and user experience (UX). Champion digital marketing excellence, including social media, e-commerce, content marketing, SEO/SEM, and data-driven performance marketing. Direct the planning and execution of on-ground (BTL) activations and collaborate with Trade Marketing & Sales teams to develop effective trade marketing programs that ensure strong market penetration. Experience & Qualifications Minimum of 10 to 15 years of progressive marketing experience within a reputable FMCG (Fast-Moving Consumer Goods) organization. Proven experience as a senior marketing leader, with demonstrable success leading complex, multi-domain marketing divisions and a strong understanding of integrated marketing communication strategies across traditional and digital channels. Track record of successfully developing and launching consumer products, particularly within self-care, personal care, beauty, or sports nutrition categories. Proven people management experience with the ability to lead, mentor, and develop a high-performing team. Strong analytical skills with the ability to interpret market data and consumer insights to drive strategic decisions. Experience in digital marketing (social media, e-commerce, content marketing, SEO/SEM) is a significant advantage. Skills & Competencies Strategic thinker with the ability to translate consumer insights into actionable marketing plans. Strong understanding of brand building and product lifecycle management. Excellent project management and organizational skills. Highly creative with a track record of innovative marketing campaigns. Entrepreneurial mindset with a strong drive for business growth and identifying new opportunities. Passionate about the self-care and sports nutrition industries and consumer well-being. Excellent communication, presentation, and interpersonal skills. Ability to thrive in a fast-paced, dynamic environment.
About Sutherland<br><br>Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.<br><br>We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.<br><br>We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.<br><br>Sutherland<br><br>Unlocking digital performance. Delivering measurable results.<br><br>Job Description<br><br>The Quality Manager is responsible for leading the quality assurance function and driving continuous improvement across all operational processes. This role champions a data-driven culture, leveraging analytics to identify trends, root causes, and opportunities for process optimization. The Quality Manager collaborates with cross-functional teams to implement best practices, ensure compliance with internal and external standards, and deliver superior customer experiences.<br><br>Key Responsibilities<br><br>Quality Leadership:Develop, implement, and maintain quality management systems, policies, and procedures aligned with organizational goals and regulatory requirements. Lead and mentor a team of Quality Analysts and other quality professionals, fostering a culture of continuous improvement and accountability. Process Improvement:Identify, prioritize, and lead process improvement initiatives using methodologies such as Six Sigma, Lean, or similar frameworks. Collaborate with operations, customer service, and other departments to streamline workflows, eliminate inefficiencies, and enhance service delivery. Monitor and evaluate the effectiveness of implemented improvements, adjusting strategies as needed. Data Analysis & Reporting:Define and track key performance indicators (KPIs) for quality and process efficiency. Analyze quality data, audit findings, and operational metrics to uncover trends, anomalies, and root causes of defects. Prepare and present actionable insights and recommendations to senior management, supporting data-driven decision-making. Business Insights Reviews and is aware of market trends into client objectives and effects it has both on customer base and site performance outputs. Provides recommendations back to business back to business stakeholders on findings, potential implications, and recommended way forward that help sustain and enable our client business and relations as a partner of choice. Automation and Solutions Familiar with automated solutions and latest AI Automation tools or platforms. Support or lead automation and digital projects that enable or enhance reporting, monitoring and reporting efficiencies, and drive proactive risk awareness and management. Risk Management:Proactively identify potential risks to quality and operational performance. Develop and implement mitigation strategies to address identified risks and ensure business continuity. Stakeholder Engagement:Serve as a liaison between business units, leadership, and external partners to ensure alignment on quality objectives. <br>Qualifications<br><br>Required Qualifications & Experience<br><br>Experience: Minimum 5-7 years of experience in quality assurance, process improvement, or a related discipline, with at least 3-5 years in a leadership or managerial role. Mandatory Background: At least 3 years of direct experience in customer service, consumer support with applied skills delivery a white-glove servicing experience within an environment that requires high level of documentation accuracy. Proven expertise in process improvement methodologies (e.g., Six Sigma, Lean) and quality management systems (e.g., ISO 9001). Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Power BI, statistical software). Excellent communication, leadership, and interpersonal skills. Experience managing audits, compliance, and corrective action plans. <br><br>Preferred Skills<br><br>Certification in quality management (e.g., Certified Quality Manager, Six Sigma Black Belt). Experience supporting and managing Consumer Packaged Goods (CPG) type work and servicing. Work experience across multiple markets and regions within a highly regulated industry where policy compliance and documentation accuracy are critical. Experience with automation and/or AI platform solutions. Familiarity with CRM, case tracking, and reporting dashboards. Ability to drive change and influence stakeholders at all levels. <br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Mission <br><p><b>JOB PURPOSE: </b></p><br><br><p>The Sr Cybersecurity Engineer is responsible for safeguarding the company’s information, systems, and digital infrastructure. The role ensures that cybersecurity is embedded within all system and network designs, while driving compliance with international standards and regulatory requirements. The position develops and enforces security policies, leads regular audits, and monitors internal systems to proactively identify and mitigate potential risks.</p><br><br><p>In addition, the role is a key enabler of business continuity by implementing and testing disaster recovery plans and ensuring IT governance, compliance, and risk management frameworks are consistently applied. The Sr. Cyber Security will act as a subject matter expert, collaborating with cross-functional teams, engaging stakeholders at all levels, and ensuring staff awareness and capability through effective training programs.</p><br><br> Profile <br><p><b>RESPONSIBILITIES/DUTIES </b></p><br><br><p><b>Supervision & Governance</b></p><br><br><p>•Oversee the assessment and approval of security policy exceptions and change management requests.</p><br><br><p>•Take ownership of cybersecurity governance, policies, and procedures to ensure compliance with business, regulatory, and legal requirements.</p><br><br><p>•Build a strong security culture across the business, ensuring both employees and external partners understand the importance of security testing and compliance.</p><br><br><p>•Provide clear and comprehensive reports on testing, risk assessments, and security audits to both technical and non-technical audiences.</p><br><br><p>•Lead the evaluation of information protection technologies to identify and address potential weaknesses.</p><br><br><p><b>Operations & Risk Management</b></p><br><br><p>•Monitor and assess data processing systems to ensure logical controls are effective and up to standards.</p><br><br><p>•Coordinate with infrastructure and business systems teams to implement security controls, policies, and risk mitigation measures.</p><br><br><p>•Manage incident response processes, ensuring timely escalation, containment, and resolution of security events.</p><br><br><p>•Drive disaster recovery and business continuity plans, ensuring regular testing and readiness.</p><br><br><p><b>Continuous Improvement</b></p><br><br><p>•Identify opportunities to improve security processes, controls, and systems in line with international best practices.</p><br><br><p>•Stay updated with evolving cyber threats, technologies, and industry benchmarks by participating in professional forums and industry conferences.</p><br><br><p>•Recommend innovative solutions to strengthen security posture, optimize costs, and enhance productivity.</p><br><br><p><b>Reporting & Documentation</b></p><br><br><p>•Develop and deliver timely cybersecurity dashboards, highlighting gaps, risks, and performance against benchmarks.</p><br><br><p>•Ensure security reports, policies, and audit trails are accurate, accessible, and meet organizational standards.</p><br><br><p><b>Additional Responsibilities</b></p><br><br><p>•Support security-related enhancement projects to strengthen the company’s IT infrastructure.</p><br><br><p>•Perform other assignments as directed in alignment with business and security objectives.</p><br><br><p>•Ability to manage multiple assessments independently, prioritizing tasks effectively.</p><br><br><p>•Relevant certifications in SIEM/SOAR/EDR platforms (e.g., Splunk, ELK, LogRhythm, Sentinelone, Palo Alto XSIAM, or equivalent) are preferred.</p><br><br><p><b>Safety Responsibilities</b></p><br><br><p>•Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</p><br><br><p>•Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</p><br><br><p>•Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility. </p><br><br><p>•All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</p><br><br><p><b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE</b></p><br><br><p><b>Qualifications</b></p><br><br><p>•Bachelor’s degree in Computer Science, Information Technology, Cyber Security, or a related field.</p><br><br><p>•Professional Cyber Security certifications preferred: CISSP, eCIR, OSCP, eCTH.</p><br><br><p><b>Knowledge</b></p><br><br><p>•Strong understanding of IT networks, access management, and cloud-hosting concepts.</p><br><br><p>•Ability to assess technology systems from both a technical and business perspective.</p><br><br><p>•Skilled in communicating complex cybersecurity topics to non-technical audiences.</p><br><br><p>•Broad knowledge of IT systems and in-depth understanding of associated security risks.</p><br><br><p>•Familiarity with cybersecurity risk management and control frameworks.</p><br><br><p>•Familiarity with information security standards and best practices (e.g., ISO 27001, NIST).</p><br><br><p><b>Experience</b></p><br><br><p>•5-7 years of experience in cybersecurity or a related field</p><br><br><p>•Strong engineering background with demonstrated technical expertise.</p><br><br><p>•Proven experience in managing cybersecurity within complex and dynamic environments.</p><br><br><p>•Industry experience in service sectors such as finance or related fields is highly desirable.</p><br><br><p>•Solid knowledge of network infrastructure, Linux/Windows administration, and system monitoring, with expertise in security telemetry (firewall, EDR, proxy, and other log sources).</p><br><br><p><b>DESIRED BEHAVIORS & EXPERIENCES</b></p><br><br><p>•Excellent interpersonal and leadership skills, with the ability to influence and engage stakeholders at all levels.</p><br><br><p>•Strong communication skills, with the ability to translate technical concepts into clear business value.</p><br><br><p>•Assertive and confident decision-maker, with the ability to drive organizational change.</p><br><br><p>•Enthusiastic, proactive, and self-motivated, with a strong commitment to continuous learning.</p><br><br><p>•Highly organized, detail-oriented, and resilient under pressure.</p><br><br><br> </div>
<p><h4>Role purpose:</h4>
<p>The senior accounts payable processor is a subject-matter expert and operational anchor within the Egypt GBS payables team. Beyond executing complex transactions, this role owns the quality of AP output across multiple divisions — reviewing balances, leading period-end close activities, driving variance analysis, and coaching junior associates. This person is the go-to for anything that requires judgement, not just process execution. As the Egypt shared services centre grows into a fully integrated GBS model, this role will play a visible part in embedding standards, resolving escalations, and supporting knowledge transfer from the broader shared services network.</p>
<h4>Key responsibilities:</h4>
<p><strong>AP balance review & ledger ownership</strong></p>
<ul>
<li>Own the completeness and accuracy of the AP sub-ledger across assigned divisions — not just process invoices but actively review and manage the ledger</li>
<li>Perform and review AP balance reconciliations; investigate and clear aged, stale, or unexplained items within defined timelines</li>
<li>Identify risks in the AP ledger (unapplied credits, duplicate payments, mispostings) and drive resolution proactively</li>
<li>Present AP balance position to the team lead / finance manager in weekly review meetings</li>
</ul>
<p><strong>GS (goods & services) schedule support</strong></p>
<ul>
<li>Support the preparation and review of GS schedules used for accruals, cut-off, and period-end reporting</li>
<li>Ensure GS schedules accurately reflect receipt-confirmed but uninvoiced liabilities and are reconciled to the AP ledger</li>
<li>Coordinate with procurement and operations teams to confirm receipt status and resolve discrepancies in a timely manner</li>
<li>Maintain schedule templates and support their standardisation across divisions</li>
</ul>
<p><strong>Multi-division variance analysis</strong></p>
<ul>
<li>Perform AP variance analysis across business divisions — explaining movement in AP balances, days payable outstanding (DPO), and payment performance versus prior period and budget</li>
<li>Identify and explain significant variances between sub-ledger and GL; escalate items requiring journal adjustments</li>
<li>Prepare variance commentary suitable for finance manager review and, where required, for divisional business partners</li>
<li>Track and trend key AP metrics (aging profile, invoice processing cycle time, exception rates) to highlight operational risks</li>
</ul>
<p><strong>Month-end & period close</strong></p>
<ul>
<li>Lead the AP month-end close checklist for assigned entities — accruals, GR/IR clearing, cut-off reviews, and reconciliations</li>
<li>Post and review AP-related journal entries; ensure period-end entries are accurate, complete, and properly supported</li>
<li>Coordinate close timelines with the wider GBS team (AR, GL, reporting) to meet group deadlines</li>
<li>Review junior associate close deliverables before submission</li>
</ul>
<p><strong>Team support & quality oversight</strong></p>
<ul>
<li>Review AP transactions processed by associates for accuracy, compliance, and completeness — provide structured feedback</li>
<li>Act as first-level escalation for complex vendor disputes, coding queries, and payment exceptions</li>
<li>Support onboarding and practical training of new AP team members</li>
<li>Document and maintain AP process guides and SOPs relevant to the Egypt GBS centre</li>
</ul>
<p><strong>Stakeholder & vendor management</strong></p>
<ul>
<li>Manage relationships with key vendors and internal business unit finance contacts across assigned divisions</li>
<li>Resolve escalated vendor queries professionally and within SLA, with clear documentation</li>
<li>Liaise with procurement, treasury, and tax teams on AP-related matters (payment terms, withholding tax, intercompany)</li>
</ul>
<p><strong>Controls & compliance</strong></p>
<ul>
<li>Ensure compliance with DoA, payment policies, and applicable local tax regulations (VAT, withholding tax)</li>
<li>Identify and flag control gaps or process risks; propose practical process improvements</li>
<li>Support internal and external audit requirements — documentation, walkthroughs, and audit queries</li>
<li>Assist in the implementation of process improvements and system enhancements as the GBS model matures</li>
</ul>
<h4>Required qualifications:</h4>
<ul>
<li>4–7 years of progressive AP or broader finance experience, with a minimum of 2–3 years in a shared services or GBS environment</li>
<li>Bachelor's degree in accounting, finance, or a related field; professional accounting qualification (CMA, CPA, ACCA, or equivalent) is preferred or actively in progress</li>
<li>Demonstrated experience owning AP reconciliations, period-end close, and balance reviews — not just transactional processing</li>
<li>Experience supporting or preparing GS/accrual schedules and variance analysis</li>
<li>Strong SAP S/4HANA experience is required — must be comfortable running reports, querying ledgers, and using core AP transaction codes; hands-on experience with OpenText VIM and/or invoice validation is highly preferred</li>
<li>Prior exposure to multi-entity, multi-currency environments; GCC or international business exposure is a strong advantage</li>
<li>Advanced Excel skills — comfortable building and reviewing reconciliation models, pivot analyses, and variance schedules</li>
</ul></p><p></p>
<p><h4>Role purpose:</h4>
<p>The senior accounts payable processor is a subject-matter expert and operational anchor within the Egypt GBS payables team. Beyond executing complex transactions, this role owns the quality of AP output across multiple divisions — reviewing balances, leading period-end close activities, driving variance analysis, and coaching junior associates. This person is the go-to for anything that requires judgement, not just process execution. As the Egypt shared services centre grows into a fully integrated GBS model, this role will play a visible part in embedding standards, resolving escalations, and supporting knowledge transfer from the broader shared services network.</p>
<h4>Key responsibilities:</h4>
<p><strong>AP balance review & ledger ownership</strong></p>
<ul>
<li>Own the completeness and accuracy of the AP sub-ledger across assigned divisions — not just process invoices but actively review and manage the ledger.</li>
<li>Perform and review AP balance reconciliations; investigate and clear aged, stale, or unexplained items within defined timelines.</li>
<li>Identify risks in the AP ledger (unapplied credits, duplicate payments, mispostings) and drive resolution proactively.</li>
<li>Present AP balance position to the team lead / finance manager in weekly review meetings.</li>
</ul>
<p><strong>GS (goods & services) schedule support</strong></p>
<ul>
<li>Support the preparation and review of GS schedules used for accruals, cut-off, and period-end reporting.</li>
<li>Ensure GS schedules accurately reflect receipt-confirmed but uninvoiced liabilities and are reconciled to the AP ledger.</li>
<li>Coordinate with procurement and operations teams to confirm receipt status and resolve discrepancies in a timely manner.</li>
<li>Maintain schedule templates and support their standardisation across divisions.</li>
</ul>
<p><strong>Multi-division variance analysis</strong></p>
<ul>
<li>Perform AP variance analysis across business divisions — explaining movement in AP balances, days payable outstanding (DPO), and payment performance versus prior period and budget.</li>
<li>Identify and explain significant variances between sub-ledger and GL; escalate items requiring journal adjustments.</li>
<li>Prepare variance commentary suitable for finance manager review and, where required, for divisional business partners.</li>
<li>Track and trend key AP metrics (aging profile, invoice processing cycle time, exception rates) to highlight operational risks.</li>
</ul>
<p><strong>Month-end & period close</strong></p>
<ul>
<li>Lead the AP month-end close checklist for assigned entities — accruals, GR/IR clearing, cut-off reviews, and reconciliations.</li>
<li>Post and review AP-related journal entries; ensure period-end entries are accurate, complete, and properly supported.</li>
<li>Coordinate close timelines with the wider GBS team (AR, GL, reporting) to meet group deadlines.</li>
<li>Review junior associate close deliverables before submission.</li>
</ul>
<p><strong>Team support & quality oversight</strong></p>
<ul>
<li>Review AP transactions processed by associates for accuracy, compliance, and completeness — provide structured feedback.</li>
<li>Act as first-level escalation for complex vendor disputes, coding queries, and payment exceptions.</li>
<li>Support onboarding and practical training of new AP team members.</li>
<li>Document and maintain AP process guides and SOPs relevant to the Egypt GBS centre.</li>
</ul>
<p><strong>Stakeholder & vendor management</strong></p>
<ul>
<li>Manage relationships with key vendors and internal business unit finance contacts across assigned divisions.</li>
<li>Resolve escalated vendor queries professionally and within SLA, with clear documentation.</li>
<li>Liaise with procurement, treasury, and tax teams on AP-related matters (payment terms, withholding tax, intercompany).</li>
</ul>
<p><strong>Controls & compliance</strong></p>
<ul>
<li>Ensure compliance with DoA, payment policies, and applicable local tax regulations (VAT, withholding tax).</li>
<li>Identify and flag control gaps or process risks; propose practical process improvements.</li>
<li>Support internal and external audit requirements — documentation, walkthroughs, and audit queries.</li>
<li>Assist in the implementation of process improvements and system enhancements as the GBS model matures.</li>
</ul>
<h4>Required qualifications:</h4>
<ul>
<li>4–7 years of progressive AP or broader finance experience, with a minimum of 2–3 years in a shared services or GBS environment.</li>
<li>Bachelor's degree in accounting, finance, or a related field; professional accounting qualification (CMA, CPA, ACCA, or equivalent) is preferred or actively in progress.</li>
<li>Demonstrated experience owning AP reconciliations, period-end close, and balance reviews — not just transactional processing.</li>
<li>Experience supporting or preparing GS/accrual schedules and variance analysis.</li>
<li>Strong SAP S/4HANA experience is required — must be comfortable running reports, querying ledgers, and using core AP transaction codes; hands-on experience with OpenText VIM and/or invoice validation is highly preferred.</li>
<li>Prior exposure to multi-entity, multi-currency environments; GCC or international business exposure is a strong advantage.</li>
<li>Advanced Excel skills — comfortable building and reviewing reconciliation models, pivot analyses, and variance schedules.</li>
</ul></p><p></p>
<p><h4>Company description</h4>
<p>Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p>
<h4>Job description</h4>
<p>We are seeking a dynamic and visionary F&B Marketing Manager to join our organization in Cairo, Egypt. This is a business-driving role with direct impact on food and beverage revenue and profitability. You will take full responsibility for marketing and branding all F&B outlets, ensuring strong market positioning, sustained occupancy, and revenue growth. As a key strategic leader, you will have the mandate to influence decision-making across product development, pricing, promotions, events, and brand positioning. This role offers an exciting opportunity to build and elevate a compelling F&B brand while collaborating closely with operations teams and external partners.</p>
<p><strong>Responsibilities include:</strong></p>
<ul>
<li>Develop and execute comprehensive marketing strategies for all F&B outlets, defining the unique positioning and role of each concept within the portfolio</li>
<li>Create and manage 360-degree campaigns across online and offline channels, including social media, PR, influencer partnerships, events, brand collaborations, and traditional advertising</li>
<li>Drive occupancy and revenue through strategic promotional activities, traffic generation, and seasonal campaign planning (holidays, special events, themed brunches)</li>
<li>Collaborate on pricing strategies, conversion optimization, and revenue management initiatives with F&B leadership</li>
<li>Produce compelling content and storytelling that builds a strong, cohesive F&B brand identity and communicates the emotional experience of each outlet</li>
<li>Monitor campaign performance, traffic metrics, paid online activities, and ROI; translate data insights into actionable business decisions</li>
<li>Work collaboratively with F&B management and culinary teams to influence menu storytelling, guest experience, and operational offerings</li>
<li>Manage relationships with external agencies, freelancers, and vendors to ensure quality execution and cost efficiency</li>
<li>Stay informed on gastronomy trends, local market dynamics, and competitive positioning within Cairo's F&B landscape</li>
<li>Support the development of brand guidelines, collateral materials, and visual assets that reflect premium positioning and local market preferences</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Proven experience in F&B marketing, ideally from a luxury hotel, premium restaurant group, or lifestyle marketing agency</li>
<li>Demonstrated expertise in developing and executing marketing strategies with measurable business impact on revenue and occupancy</li>
<li>Strong hands-on experience creating engaging content, managing campaigns, and building brand narratives</li>
<li>Proficiency in digital marketing channels including social media management, online advertising, and analytics platforms</li>
<li>Excellent analytical skills with the ability to monitor performance metrics, interpret data, and optimize campaigns based on insights</li>
<li>Experience managing budgets, vendor relationships, and cross-functional teams</li>
<li>Solid understanding of the F&B industry, dining experiences, and the ability to translate culinary concepts into compelling marketing messages</li>
<li>Familiarity with gastronomy trends and the luxury/premium market segment</li>
<li>Fluent, professional-level English communication skills (written and verbal)</li>
<li>Fluent Arabic language proficiency</li>
<li>Strong organizational and project management skills with the ability to manage multiple initiatives simultaneously</li>
<li>Collaborative mindset with excellent interpersonal skills and the ability to work effectively with diverse teams</li>
<li>Creative thinking and innovative approach to problem-solving and campaign development</li>
<li>Flexibility and adaptability in a fast-paced, dynamic environment</li>
<li>Knowledge of the Egyptian F&B market, local consumer behavior, and regional media landscape (preferred)</li>
<li>Experience with event marketing and experiential activations (preferred)</li>
</ul>
<h4>Additional information</h4>
<p><strong>Hotel overview:</strong><br>
Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.<br>
The spectacular reception leads the way to 540 elegantly designed rooms, suites, restaurants, bars and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.</p>
<p><strong>Physical aspects of position (include but are not limited to):</strong><br>
Constant standing and walking throughout shift.<br>
Occasional ascending or descending stairs and ramps.</p>
<h4>Our commitment to diversity & inclusion</h4>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day. JOB TITLEManager, Brand Marketing | MAF Properties | Asset Management Egypt ROLE SUMMARYThe Branding Manager is responsible for executing Asset Management Business Unit’s brand and communication strategy across all touchpoints, ensuring consistent visual identity, storytelling, and brand expression. The role focuses on translating strategic brand direction into creative executions that enhance brand equity, support leasing and commercial goals, and strengthen Majid Al Futtaim’s market leadership.<br>ROLE PROFILESupport in developing & Execute brand strategy, positioning, and marketing roadmap in alignment with priorities. Lead the social media strategy for the mall portfolio, driving footfall and tenant visibility through integrated content plans that highlight retail, F&B, entertainment, and seasonal activations. Adapt campaign frameworks, messaging territories, and brand narratives for localization across markets. Manage the execution of all campaigns, ensuring 360° integration and alignment with creative vision. Oversee production of brand collaterals, creative content, and toolkits for regional marketing teams. If needed work with creative and social media agencies to ensure timely and high-quality campaign briefing and delivery. Ensure consistency across all campaign touchpoints (in-mall, OOH, digital, PR, partnerships). Developing and implementing marketing strategies tailored to redevelopment projects. Maintain adherence to brand guidelines across all communication and marketing materials.<br>REQUIREMENTSBachelor’s degree in marketing, Communications, or Design.6–10 years of experience in branding or marketing communication roles within retail, real estate, or consumer industries. Proven track record in managing creative agencies and brand implementation. Excellent communication and organization skills.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
<p><h4>Join us</h4>
<p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p>
<h4>What you’ll do</h4>
<ul>
<li>Define the device services roadmap to underpin the vision and strategy through identification of key goals in line with devices strategy</li>
<li>Collaborate cross-functionally (marketing, sales, and operations) to ensure successful execution</li>
<li>Drive communication and negotiation with external parties to acquire strong partnerships to execute the agreed plans for device services</li>
<li>Constantly monitor and track device services performance and propose corrective actions when needed</li>
<li>Analyse market trends, customer behaviour, perform competitive analysis and constantly propose new ways to increase customer engagement, revenues, margin uplift, and overall customer satisfaction</li>
</ul>
<p><strong>Examples of care services to lead</strong><br>
Devices insurance, trade-in and refurbishment, repair services</p>
<h4>Who you are</h4>
<ul>
<li>More than 4 years of experience in sales or marketing</li>
<li>In-depth knowledge of product life cycle management of smart tech products</li>
<li>In-depth knowledge of device financing models</li>
<li>Deep understanding of driving revenue streams and translating customer insights into propositions</li>
<li>Ability to work independently</li>
<li>Project management skills</li>
<li>Product management of smart-tech products</li>
<li>Proposition development and commercial management of device services products</li>
<li>Excellent communication skills, both written and verbal</li>
<li>Excellent presentation skills</li>
<li>Excellent negotiation skills</li>
<li>Strong proficiency in analysis tools including Microsoft Excel</li>
</ul>
<h4>Who we are</h4>
<p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet whilst helping our customers do the same.</p>
<p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.</p>
<p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p>
<p>Together we can.</p></p><p></p>
Company Description 3MH Industries is the leading and only manufacturer in the Middle East and Africa specializing in high-quality disposable and refillable lighters for local, regional, and global markets. Since its establishment in 2016, the company has grown into a fully integrated manufacturing operation, covering product design, injection molding, assembly, quality testing, branding, and packaging. With advanced production lines and strict quality systems, 3MH Industries delivers reliable, safe, and cost-effective flame-ignition solutions. The company is trusted by retailers, distributors, and private-label brands worldwide and continues to expand its market presence through innovation and operational excellence.<br>Role Description The Sales Manager is a full-time, on-site role based in Beni Suef, responsible for driving revenue growth and expanding 3MH Industries’ market share across local, regional, and international markets. This role includes managing and developing relationships with retailers, distributors, and private-label clients, identifying new business opportunities, and leading negotiations to close strategic deals. The Sales Manager will set sales targets, monitor performance, prepare regular sales reports, and collaborate with marketing and production teams to align forecasts, pricing, and promotional activities. Day-to-day tasks also involve leading and coaching the sales team, conducting market and competitor analysis, participating in trade events, and ensuring that customer feedback is communicated internally to support continuous improvement.<br>Key Responsibilities:Develop and implement sales strategies to achieve revenue and profitability targets. Lead and manage the sales team, setting clear objectives, KPIs, and performance targets. Identify and develop new business opportunities and potential customers. Build and maintain strong relationships with distributors, wholesalers, key accounts, and strategic customers. Drive sales growth across domestic and export markets. Monitor market trends, competitor activities, pricing, and customer requirements. Develop and manage sales forecasts, budgets, and pipeline reports. Negotiate commercial terms, contracts, pricing, and agreements with customers. Coordinate closely with Production, Supply Chain, Finance, and Marketing to ensure customer requirements are met. Monitor order fulfillment and ensure timely delivery in coordination with relevant departments. Analyze sales performance and provide regular reports and recommendations to management. Ensure effective customer follow-up and maintain high levels of customer satisfaction. Participate in exhibitions, trade shows, and other business development activities when required.<br>Qualifications7 years of proven experience in sales management, account management, or business development, preferably in manufacturing, FMCG, or consumer products sectors. Proven experience in B2B sales and distribution Strong skills in sales planning, pipeline management, forecasting, and performance tracking. Demonstrated ability in client relationship management, negotiation, and contract closing. Competence in market research, competitor analysis, and identifying new market opportunities. Effective communication, presentation, and interpersonal skills, with the ability to collaborate across teams. Leadership capabilities, including coaching, team motivation, and performance management. Comfort with using CRM tools, MS Office (Excel, Power Point, Word), and basic data analysis. Bachelor’s degree in Business, Marketing, or a related field; an advanced degree is an advantage. Fluency in English, with additional language skills considered beneficial. Ability to work on-site in Beni Suef, travel as needed, and adapt to a fast-paced manufacturing environment.
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<p class="MsoListParagraphCxSpFirst" ><span ><span >1-<span > </span></span></span><span dir="LTR"></span><span >Project Initiation & Planning</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >·<span > </span></span></span><span dir="LTR"></span><span >Ensure all contracts are fully understood, implemented, and adhered to throughout the project lifecycle.</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >·<span > </span></span></span><span dir="LTR"></span><span >Participate in or create the Project Charter for each project, establishing scope, objectives, stakeholders, and deliverables.</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >·<span > </span></span></span><span dir="LTR"></span><span >Determine project stakeholders and analyze their power, influence, and level of interest. Develop strategies for communication and engagement.</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >·<span > </span></span></span><span dir="LTR"></span><span >Develop the project organization chart, ensuring it aligns with operational requirements, and seek approval from the Operations Director and HR.</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >·<span > </span></span></span><span dir="LTR"></span><span >Develop comprehensive project management plans covering scope, cost, schedule, communications, and other critical areas for each project.</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >2-<span > </span></span></span><span dir="LTR"></span><span >Project Execution & Resource Management</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >·<span > </span></span></span><span dir="LTR"></span><span >Lead and motivate project teams, driving them toward achieving the defined project goals and ensuring timely delivery.</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >·<span > </span></span></span><span dir="LTR"></span><span >Define, optimize, and allocate resources effectively across all 4 projects. Assign tasks, manage workloads, and ensure the efficient use of resources.</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >·<span > </span></span></span><span dir="LTR"></span><span >Secure the execution of tasks subcontracted to internal or external teams, particularly for civil, electrical, and mechanical site activities.</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >3-<span > </span></span></span><span dir="LTR"></span><span >Monitoring & Control</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >·<span > </span></span></span><span dir="LTR"></span><span >Continuously monitor and control project progress against baseline plans, ensuring milestones are met and adjusting priorities as necessary.</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >·<span > </span></span></span><span dir="LTR"></span><span >Ensure that all projects adhere to quality standards, contractual obligations, and comply with legal regulations and industry standards.</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >·<span > </span></span></span><span dir="LTR"></span><span >Reaching agreement on cost targets with the project purchasing team and ensuring that budgets are adhered to. Proactively manage changes to ensure cost-efficiency.</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >·<span > </span></span></span><span dir="LTR"></span><span >Allocate tasks and manage priorities across the projects to ensure that the work is completed within the required quality and timeframes.</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >4-<span > </span></span></span><span dir="LTR"></span><span >Project Reporting & Communication</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >·<span > </span></span></span><span dir="LTR"></span><span >Prepare and present regular updates to both the client and the Operations Director. This includes weekly project status reports, monthly reports to the client, and status meetings.</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >·<span > </span></span></span><span dir="LTR"></span><span >Lead regular project status meetings to review progress, identify potential issues, and ensure all stakeholders are informed.</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >·<span > </span></span></span><span dir="LTR"></span><span >Manage and control changes to project scope, ensuring that all changes are submitted to the Change Control Board (CCB) for review and approval before implementation.</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >5-<span > </span></span></span><span dir="LTR"></span><span >Project Closure & Handover</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpMiddle" ><span ><span >·<span > </span></span></span><span dir="LTR"></span><span >Oversee the completion of each project, ensuring all deliverables are met and that any final actions necessary for project transfer to the client are executed efficiently.</span><span ><o\:p></o\:p></span></p>
<p class="MsoListParagraphCxSpLast" ><span ><span >·<span > </span></span></span><span dir="LTR"></span><span >Maintain a high level of customer satisfaction across all projects by managing expectations and ensuring projects are delivered to the agreed-upon quality and timelines.</span><span ><o\:p></o\:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p>
<p>Hospitality is a work of heart.</p>
<p>Join us and become a Heartist®.</p>
<h4>Job description</h4>
<p>We are seeking a dynamic and experienced Restaurant Manager to join our team. As the Restaurant Manager, you will be responsible for overseeing all aspects of our restaurant operations, ensuring exceptional customer service, and driving business growth.</p>
<ul>
<li>Lead and motivate a team of restaurant staff to deliver outstanding customer experiences</li>
<li>Oversee daily restaurant operations, including staff scheduling, inventory management, and quality control</li>
<li>Implement and maintain high standards of food quality, presentation, and service</li>
<li>Manage financial aspects of the restaurant, including budgeting, cost control, and revenue optimization</li>
<li>Ensure compliance with food safety regulations and maintain a clean, safe working environment</li>
<li>Resolve customer complaints and address any operational issues promptly and efficiently</li>
<li>Collaborate with the kitchen team to develop and update menus, considering local tastes and trends</li>
<li>Implement marketing strategies to attract new customers and retain existing ones</li>
<li>Conduct regular staff training sessions to improve skills and maintain service standards</li>
<li>Analyze sales data and customer feedback to identify areas for improvement and growth opportunities</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Proven experience as a Restaurant Manager or in a similar leadership role in the hospitality industry</li>
<li>Strong leadership and team management skills with the ability to motivate and inspire staff</li>
<li>Excellent customer service orientation with a focus on creating memorable dining experiences</li>
<li>Proficiency in English; knowledge of Russian is a plus</li>
<li>Outstanding communication and interpersonal skills to interact with diverse staff and clientele</li>
<li>Demonstrated ability to multitask and manage time effectively in a fast-paced environment</li>
<li>Solid understanding of restaurant financials, budgeting, and cost control measures</li>
<li>Familiarity with food safety regulations and health code requirements</li>
<li>Proficiency in restaurant management software and point-of-sale (POS) systems</li>
<li>Flexibility to work various shifts, including evenings, weekends, and holidays</li>
<li>Strong problem-solving skills and ability to make quick, effective decisions</li>
<li>Bachelor's degree in Hospitality Management, Business Administration, or related field preferred</li>
</ul>
<h4>Additional information</h4>
<ul>
<li>Employee benefit card offering discounted rates in Accor worldwide</li>
<li>Learning programs through our Academies</li>
<li>Opportunity to develop your talent and grow within your property and across the world</li>
</ul></p><p></p>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br>
Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>We are seeking a results-driven Senior Sales Manager for our Cairo, Egypt office to lead and expand our sales operations within the government and corporate sectors. In this strategic leadership role, you will be responsible for developing and executing comprehensive sales strategies, building high-performing teams, and driving revenue growth across key accounts in both the public and private sectors. The ideal candidate will combine strong business acumen with exceptional relationship-building capabilities and a proven track record of success in complex, multi-stakeholder sales environments.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Develop and implement strategic sales plans targeting government agencies and corporate clients, ensuring alignment with organizational objectives and market opportunities</li>
<li>Lead, mentor, and manage a team of sales professionals, providing coaching, performance feedback, and career development opportunities to drive individual and team excellence</li>
<li>Identify, pursue, and close high-value contracts with government and corporate clients, managing the entire sales cycle from prospecting through contract negotiation and closure</li>
<li>Build and maintain strong relationships with key decision-makers, stakeholders, and procurement officials in both government and corporate sectors</li>
<li>Analyze market trends, competitive landscape, and customer needs to identify new business opportunities and recommend strategic initiatives</li>
<li>Manage and forecast sales pipelines using CRM systems, ensuring accurate reporting and visibility into sales activities and revenue projections</li>
<li>Negotiate complex contracts and terms with clients, ensuring favorable conditions while maintaining long-term partnership value</li>
<li>Collaborate with cross-functional teams including operations, delivery, and finance to ensure seamless client onboarding and successful project execution</li>
<li>Monitor team performance metrics, analyze sales data, and implement corrective actions to achieve or exceed revenue targets</li>
<li>Represent the organization at industry events, trade shows, and networking forums to enhance brand visibility and generate business leads</li>
</ul>
<p><strong>Qualifications:</strong></p>
<ul>
<li>Minimum 7 years of progressive sales management experience, with at least 5 years focused on government and/or corporate sector sales</li>
<li>Proven track record of successfully leading and developing high-performing sales teams</li>
<li>Demonstrated expertise in B2B sales, account management, and complex contract negotiations</li>
<li>Strong understanding of government procurement processes, regulations, and buying cycles</li>
<li>Proficiency with CRM platforms and sales analytics tools</li>
<li>Excellent communication, presentation, and interpersonal skills with the ability to influence at all organizational levels</li>
<li>Strategic thinking and analytical capabilities to assess market opportunities and develop actionable sales strategies</li>
<li>Strong negotiation and problem-solving skills with a customer-focused approach</li>
<li>Ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced, competitive environment</li>
<li>Familiarity with the Egyptian market and local business practices is highly desirable</li>
<li>Proficiency in Microsoft Office Suite and business intelligence tools</li>
<li>Preferred: Experience with government tenders and public sector contracting</li>
</ul></p><p></p>
<ul><li><p>Assist the teacher in planning and communication of the daily projects.</p></li><li><p>Assist the classroom teacher in students’ evaluation activities.</p></li><li><p>Obtain materials and resources from the library and resources room for classroom use.</p></li><li><p>Supervise the classroom activities and playground.</p></li><li><p>Assist in the preparation, collection, and organization of instructional materials and the classroom.</p></li><li><p>Work one-on-one with students during projects.</p></li><li><p>Monitor students' behavior and solve conflicts.</p></li><li><p>Correct student work and guide students during projects.</p></li><li><p>Attend all Professional Development days.</p></li><li><p>Supervise children during recess, special events, trips, and activities.</p></li><li><p>Assist in parent communication ( provide translation and clarification)</p></li><li><p>Check students’ work for compliance with the teacher's instructions.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Excellent command of written and spoken English</p></li><li><p>Bachelor degree, preferable in English literature</p></li><li><p>At least 2 years of relevant experience.</p></li><li><p>Presentable</p></li><li><p>Female</p></li><li><p>Class room Management skills</p></li><li><p>Hard Worker</p></li><li><p>Great communication and interpersonal skills</p></li><li><p>Problem solver</p></li><li><p>Detail oriented</p></li></ul><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Job Description</p><br><p><b>The Position</b></p><br><p><span>Customer Representative reporting to Customer Sales Manager.</span></p><br><p><span>You will be responsible for the sales of pharmaceuticals in the field of Established brands ( CV, Respiratory & Pain) markets, you will utilize your strategic acumen to effectively manage your territory to ensure you are regularly engaging with healthcare professionals, to ensure that company is viewed as demonstrating value and better health outcomes to healthcare professionals and patients, achieving this through demonstrating the highest level of product and disease knowledge coupled with your competencies in sales and account management.</span></p><br><p><b>Responsibilities</b></p><br><ul><li>Planning and conducting daily visits to HCPs to promote assigned products, convey company messages.</li><li>Organizing Appointments and meetings with HCP's, Building and maintaining a good business relationship with customers.</li><li>Creates, monitors and revises lead generation plans to generate a substantive business opportunity pipeline.</li><li>Understand and values the organization ethics fully and then apply that knowledge to their interactions.</li><li>Provide the necessary clinical and outcomes data regarding their products and services.</li><li>Could provide business-to-business partnership solutions that can drive revenue and save cost.</li><li>Tailor messages to the audience with whom they are interacting.</li><li>Could discuss how their product or service can aid in meeting the organization’s quality metrics.</li><li>Responds to customer questions.</li><li>Effectively builds rapport with customers by probing for needs and recommending appropriate solutions.</li><li>Achieves monthly, quarterly, and annual goals, while ensuring the optimum customer experience and satisfaction by following established processes and procedures.</li><li>Execution of marketing strategy in full alignment with Brand & Customer Managers.</li><li>Collaboration with commercial & market access teams to achieve goals.</li><li>100% execution under compliance / Pharmacovigilance SOPs (Policies & Procedures).</li></ul><p><b>Required Education, Experience and Skills </b></p><br><ul><li>BS degree in pharmaceutical / medical science.</li><li>0-4 years of experience. </li><li>Proven sales track record (if not a fresh Grad.).</li><li>Experience in Cardiovascular /Dyslipidemia / Bone /Pain or Respiratory therapeutic areas.</li><li>Excellent communication skills.</li><li>Eager to expand knowledge and acquire new skills. </li><li>Results oriented with ability to meet deadlines and handle challenging assignments.</li><li>Very Good command of English language.</li><li>Proficient with required practical applications & software.</li><li>Competent presentation skills.</li><li>Self-motivated and energetic with drive to excel.</li><li>Based in Cairo, New Cairo - Maadi</li><li>Valid driving license. </li></ul><p><b>Secondary Job Description</b></p><br><p><b>Who We Are: </b></p><br><p><span>Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.</span></p><br><p><span>As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. </span></p><br><p><b><span>Search Firm Representatives Please Read Carefully </span></b><br>Organon LLC<span>, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. </span></p><br><p><b>Annualized Salary Range</b></p><br><p><b>Annualized Salary Range (Global)</b></p><br><p><b>Annualized Salary Range (Canada)</b></p><br><p><b>Please Note: Pay ranges are specific to local market and therefore vary from country to country.</b></p><br><p><b>Employee Status: </b></p><br>Regular<p><b>Relocation:</b></p><br>No relocation<p><b>VISA Sponsorship:</b></p><br><p><b><span>Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites</span></b></p><br><p><b>Flexible Work Arrangements:</b></p><br><p><b>Shift:</b></p><br><p><b>Valid Driving License:</b></p><br><p><b>Hazardous Material(s):</b></p><br><p><b>Number of Openings: </b></p><br>1 </div>
<p><h4>Exceptional hospitality starts with you</h4>
<p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a food & beverage director, you’re not just providing strategic direction for all aspects of the hotel’s food and beverage operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p>
<h4>Here's what you'll do during a typical day:</h4>
<ul>
<li><strong>Define F&B operational strategy:</strong> Provide leadership direction for the food & beverage department to maximize profitability and guest satisfaction by ensuring the highest standards of quality, service, and marketing.</li>
<li><strong>Drive operational excellence:</strong> Plan and oversee the administrative and operational functions of the department, including budgeting, forecasting, and policy implementation, ensuring seamless day-to-day operations.</li>
<li><strong>Manage costs and revenue:</strong> Implement effective controls for food, beverage, and labor costs while driving revenue through innovative marketing initiatives and service enhancements.</li>
<li><strong>Cultivate a high-performing team:</strong> Drive engagement and retention through performance management, professional development, and recognition programs.</li>
<li><strong>Ensure regulatory excellence:</strong> Uphold compliance with health, safety, sanitation, and alcohol awareness regulations, fostering a culture committed to the highest standards of guest and team member wellbeing.</li>
</ul>
<h4>What it takes to make the stay</h4>
<p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p>
<ul>
<li>A passion for spreading the light and warmth of hospitality.</li>
<li>Acting with integrity and always doing the right thing.</li>
<li>Inspiring others through leadership.</li>
<li>A belief that teamwork drives the best outcomes.</li>
<li>A sense of ownership and accountability.</li>
<li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li>
</ul>
<h4>How we’ll help you thrive</h4>
<p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p>
<ul>
<li>Incredible travel perks – enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.</li>
<li>Paid parental leave – because family matters. We offer paid leave for eligible team members, including partners and adoptive parents.</li>
<li>Crisis concierge – in times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care.</li>
<li>Mental health resources – your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li>
</ul>
<p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</em></p>
<h4>Join an award-winning workplace culture</h4>
<p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p>
<p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p>
<p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>About the opportunity<br><p>As a Sr. Specialist, CX Process Improvement, you will lead the design, development, and continuous improvement of Standard Operating Procedures (SOPs) across Customer Care. You'll drive process efficiency using Lean Six Sigma methodologies, delivering measurable improvements in customer experience and cost to serve. You will own improvement programs end-to-end — from problem definition through execution, measurement, and iteration — across strategic, operational, and quick-win project tiers. This role is hands-on and cross-functional. You will act as a gatekeeper for new market initiatives and service launches — reviewing requirements, mapping to policies, designing SOPs, and cascading changes through Knowledge management. You will also drive agent empowerment by formulating business cases and feature requests, liaising with Product and Tech through delivery and configuration, and connecting frontline operational insights to product decisions.<br>
<br>
<strong>WHAT’S ON YOUR PLATE?</strong><br>
<br>
<em>1. SOP Design & Development:</em><br>
Create high-level blueprints and process maps to identify bottle necks and streamline handoffs Develop comprehensive SOPs that streamline processes, enhance quality, and are clear, concise, and actionable Act as gatekeeper on new market initiatives and service launches — review requirements, map to policies, design SOPs, and cascade to Knowledge change management Ensure consistency and cross-functional alignment in documentation across markets and lines of business.<br>
<br>
<em>2. Program Ownership:</em><br>
Take full ownership of assigned CX-PI programs — define the problem, design the improvement, run pilots, roll out at scale, and iterate using the DMAIC cycle Ensure programs drive measurable improvements in experience and cost Continuously optimise programs through structured testing and feedback loops Anticipate risks, track performance rigorously, and adjust course quickly when results do not meet expectations Document program playbooks so they can be repeated and scaled across markets<br>
<br>
<em>3. Agent Empowerment & Product:</em><br>
Formulate business cases and feature requests based on operational insights and voice of customers and agent feedback Liaise with Product and Tech teams through delivery, configuration, and deployment of new features Configure new features and adjust SOPs accordingly to reflect system changes Connect frontline agent needs to product decisions, ensuring tools and systems support resolution quality Sr. Specialist, CX - Process Improvement<br>
<br>
<em>4. Communication:</em><br>
Share improvement results in a structured, proactive way with leadership and markets Present root cause analyses and recommendations persuasively to senior stakeholders Capture learnings from each program and circulate them as best practices to raise the bar across the CX function<br>
<br>
<em>5. Stakeholder Management:</em><br>
Partner with SSC, local markets and, Product (DH & talabat product) teams to align on priorities and unblock execution Provide the right data and context to help product and tech teams make decisions and prioritize projects with highest impact Escalate blockers and hold stakeholders accountable, while focusing primarily on enabling execution and driving cross-functional alignment on process changes<br>
<br>
<br>
<strong>WHAT YOU BRING TO THE TABLE?</strong><br>
<br>
- 5+ years of experience working in contact centers<br>
<br>
- Demonstrated experience in AI projects with partial or full automation projects<br>
<br>
- Demonstrated experience applying Lean Six Sigma or equivalent process improvement methodologies<br>
<br>
- Experience leading projects end-to-end, including timelines, deliverables, and stakeholder communication<br>
<br>
- SOP creation and process mapping proficiency — strong experience developing, maintaining, and visualizing processes using tools like Visio, Figma, Miro, or similar<br>
<br>
- Critical thinking and data analysis proficiency to identify root causes and drive decisions<br>
<br>
- Ability to lead workshops and influence without authority across cross-functional teams<br>
<br>
- Strong written and verbal communication; ability to communicate complex analysis simply and persuasively</p><br><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>
<br><br> </div>