Document Controller - Alexandria Egypt

<ul><li><p>Build 3D steel models in Tekla Structures from design drawings and specifications.</p></li><li><p>Produce shop drawings, assembly drawings, erection drawings, and GA drawings.</p></li><li><p>Generate bill of materials, cutting lists, bolt lists, and NC files for fabrication.</p></li><li><p>Detail connections (bolted and welded) according to design requirements and applicable codes.</p></li><li><p>Check models and drawings for clashes, errors, and compliance before issue.</p></li><li><p>Prepare and update drawings in AutoCAD as required.</p></li><li><p>Detail piping and supports when required by the project.</p></li><li><p>Handle RFIs and drawing revisions, and coordinate with design engineers, the workshop, and site teams.</p></li><li><p>Maintain drawing registers, revision control, and document naming standards.</p></li><li><p>Support the workshop with clarifications during fabrication.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Civil or Structural Engineering.</p></li><li><p>Minimum 2 years of experience in steel structure detailing.</p></li><li><p>Strong proficiency in Tekla Structures and AutoCAD.</p></li><li><p>Good understanding of steel connections, welding symbols, and fabrication processes.</p></li></ul><ul><li><p>Attention to detail, good organization, and the ability to meet deadlines.</p></li></ul><p></p>

<p>Develop and execute automated test scripts using Robot Framework. Contribute to the creation and maintenance of test plans and test cases. Assist in integrating automated tests into CI/CD pipelines. Identify and report software defects and inconsistencies. Collaborate with developers and testers to understand requirements and test coverage. Document automation scripts and provide status reports on progress.</p><p><strong>Desired Candidate Profile</strong></p><p>Must have Basic proficiency in Python programming. Familiarity with Robot Framework or willingness to learn quickly. Understanding of software testing principles and testing lifecycle. Strong analytical and problem-solving skills. Good communication skills in English (written and verbal). Recently completed a degree in Computer Science, Electronics, Automotive Engineering, or a related field.</p><p>Nice to have Exposure to the automotive software development lifecycle (e.g., ECU testing, CAN, diagnostics). Familiarity with test management tools (e.g., Jira, TestRail). Knowledge of CI/CD tools (e.g., Jenkins, GitLab CI). Understanding of communication protocols like CAN, LIN.</p>

<p>Job Description Collect payments and required documents from customers. Receive and deliver customer-related documents accurately and on time. Handle assigned collection and document delivery tasks within Alexandria. Visit different customer locations according to the daily schedule. Maintain accurate records of collected payments and delivered documents. Ensure all collected documents and payments are handled safely and properly. Coordinate with the relevant team regarding daily assignments and collection status. Submit daily updates and reports as required.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Gender: Male.</li><li>Age: 20 25 years old.</li><li>Education: Graduates only.</li><li>Experience: Fresh graduates are welcome; previous experience is not required.</li><li>Good communication and interpersonal skills.</li><li>Responsible, punctual, and trustworthy.</li><li>Good organizational and time-management skills.</li><li>Ability to handle cash and important documents responsibly.</li><li>Ability to work in a field/outdoor environment.</li><li>Good knowledge of Alexandria and its different areas.</li><li>Ability to move between multiple locations during the working day.</li></ul>

<p><strong>Role Objectives:</strong></p><p><br></p><p>As the<strong> Logistics Specialis</strong>t, you will support real-time monitoring and execution of delivery operations by ensuring DA compliance, resolving live issues, and maintaining service quality standards.</p><p><strong>Roles &amp; Responsibilities :</strong></p><ul><li>Monitor DA appearance, hygiene, and branding compliance.</li><li>Conduct field audits to ensure SOP adherence.</li><li>Collect and document restaurant feedback on DA performance and attitude.</li><li>Track and validate DA cash collection and escalate irregularities.</li><li>Support implementation of new operational processes and tools.</li><li>Assist in tracking delay reasons and coordinating live interventions.</li><li>Provide weekly field reports highlighting compliance, risks, and recommendations.</li><li>Escalate operational risks such as repeated delays or DA non-responsiveness.</li></ul><p><br></p><p><strong>Required Education, Knowledge, and Skills :</strong></p><ul><li>Bachelor’s degree or diploma in Logistics, Business, or a related field.</li><li>1–2 years of experience in delivery support or logistics operations.</li><li>Experience with dispatch tools and real-time support systems.</li><li>Ability to multitask and work under pressure.</li><li>Strong attention to detail and organizational skills.</li><li>Familiarity with DA workflows and SLA enforcement.</li></ul><p><br></p>

<p>Assign area projects resources and set performance KPI s, evaluate and manage overall team performance. Report on the business indicators and KPI s for the area projects management adopting Power BI. Intervene, review in area projects bassline when needed and set the internal target with the projects manager and the upper management. Oversee the delay analysis and EOT before submission. Overlook cost reports and analysis and guide or propose actions. Monitor cash management follow up for collection and the expected cash out per quarter. Intervene with finance to review the POC, document cost, ensure the estimate cost and regularly analyze business development and advise the top management to support decision making. Manage the reporting digital transformation and engage in the customization for the ERP enhancement. Supervise the self-execution department by evaluating the performance, set KPI s, monitor time schedules with the tender department and supervise procurement and purchasing.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s Degree in Civil or Architectural Engineering. 15+ years relevant experience. Project Management (PRMG) PMP is a plus. site experience is a plus.</p>

<p><strong>Company overview:</strong> <br>Pentabell is seeking a skilled Site Engineer, for one of its clients in the It &amp; Telecom sector. The role involves ensuring that telecom infrastructure projects are executed according to plan and specifications.<br> <br> <strong>Position:</strong> <br>Site Engineer<br> <br> <strong>Summary:</strong> <br>A position for a Site Engineer in the It &amp; Telecom industry.<br> <br> <strong>Responsibilities:</strong> <br> Conduct site surveys and assessments for telecom infrastructure projects.<br> Ensure compliance with project plans, specifications, and regulatory requirements.<br> Coordinate with cross-functional teams to resolve issues and ensure timely project delivery.<br> Perform quality checks on installed equipment and systems to guarantee optimal performance.<br> Document all site activities, including inspections, tests, and maintenance procedures.<br> </p><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong> <br> Bachelor or Master's degree in Electrical Engineering, Telecommunications, or a related field<br> Minimum of 5 years of experience as a Site Engineer in the It &amp; Telecom sector<br> Technical knowledge of telecom infrastructure installation and maintenance.<br> Strong problem-solving and troubleshooting skills.<br> Effective communication and coordination abilities.<br> Proficiency in project management tools and software.<br> Familiarity with regulatory standards and compliance requirements.<br> </p>

<p>Validate agent activities against assigned lead volumes and resolve mismatches.</p><p>Review sales with required artifacts; approve only validated sales.</p><p>Reject invalid or incomplete sales and ensure only approved sales are counted.</p><p>Conduct one-on-one coaching and review a minimum of one customer contact per agent per week.</p><p>Document coaching and feedback in the Sutherland tool.</p><p>Conduct pre-shift and post-shift huddles and cascade process or policy updates.</p><p>Own team performance across sales, productivity, quality and attendance.</p><p>Maintain quality and compliance oversight.</p><p>Manage stakeholder communication, escalations and action plans.</p><p>Review reporting and act on performance gaps.</p><p>Support employee engagement and development.</p><p>The team manager to validate the sales file before declaring it in the WBR on every Monday.</p><p><strong>Desired Candidate Profile</strong></p><p>1-2 years of Team Management experience within the BPO industry</p><p>MUST SPEAK ITALIAN OR SPANISH - B1 level, B2 preferred!</p><p>Ability to coach, mentor &amp; develop a team of frontline agents</p><p>B2B sales/customer service experience is key</p><p>Must be able to work onsite in Alexandria</p>

<h4>Technical Virtuoso:</h4><ul><li>Design, develop, and test custom Apex code, Visualforce pages, and Lightning Web Components with precision and creativity.</li><li>Integrate Salesforce seamlessly with other systems and applications using APIs and data connectors.</li><li>Automate workflows and processes, streamlining operations and boosting efficiency. Conduct thorough testing and ensure data integrity, safeguarding the quality of our platform.</li><li>Stay up-to-date with the latest Salesforce advancements and best practices, continuously evolving your skills.</li></ul><h4>Collaborative Spirit:</h4><ul><li>Communicate clearly and concisely with technical and non-technical stakeholders.</li><li>Foster a collaborative environment where knowledge is shared and team members learn from each other.</li><li>Provide training and support to other team members, helping them expand their Salesforce expertise.</li><li>Document solutions and processes meticulously, ensuring institutional knowledge for future reference.</li></ul><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications:</h4><ul><li>1-3 years of experience as a Salesforce Developer.</li><li>Proven track record of delivering successful Salesforce projects on time and within budget.</li><li>Strong understanding of Apex, Visualforce, and Lightning Web Components.</li><li>Experience with integration tools and automation techniques.</li><li>Excellent communication, collaboration, and problem-solving skills.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li><li>Passion for continuous learning and staying ahead of the curve in the Salesforce ecosystem.</li></ul>

<p>We are looking for a talented RPA Developer II to join our growing team at Advansys. In this role, you will be responsible for developing and implementing Robotic Process Automation (RPA) solutions using automation tools and frameworks. You will work closely with business analysts to understand process requirements and improve automation efficiency. Key responsibilities include developing automation workflows, testing RPA solutions, and collaborating with cross-functional teams to enhance existing processes through automation.</p><p><strong>Desired Candidate Profile</strong></p><p>2-3 years of experience in RPA development or automation. Hands-on experience in UiPath with RPA tools such as UiPath, Automation Anywhere, or Blue Prism. Experience in production support, troubleshooting, and monitoring of automation solutions Good understanding of RPA concepts, workflow troubleshooting, exception handling, and issue resolution Experience working with databases, APIs, Document understanding and basic IT/infrastructure concepts Ability to manage incidents, support requests, and production issues within agreed SLAs Experience with cloud platforms and enterprise automation environments Familiarity with IT service management tools and processes. Basic knowledge of scripting or programming such as Python or PowerShell Prefer to have Certifications in RPA tools or UiPath certifications</p>

<p><br></p> <p> <strong>Job Summary:</strong> </p> <p>We are seeking a passionate and talented Vaccine Quality Assurance Professionalto join our dynamic team. </p> <p>The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.<br> </p> <p> <strong>Key Responsibilities:</strong> </p> <ul> <li> <p>Ensure effective QMS implementation, GMP compliance, and achievement of site quality objectives.</p> </li> <li> <p>Oversee deviation investigations, root cause analysis, CAPA implementation, and change control processes.</p> </li> <li> <p>Conduct quality risk assessments, ensure effective risk mitigation, and promote risk-based quality decisions.</p> </li> <li> <p>Plan and coordinate internal and external audits, regulatory inspections, and follow-up on findings.</p> </li> <li> <p>Ensure GMP compliance across manufacturing operations, document control, data integrity, and qualification and validation activities.</p> </li> <li> <p>Monitor quality KPIs, prepare management reports, lead and develop the QA team, and promote accountability and continuous improvement.</p> </li> </ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Pharmacy.</li> <li>4 years+ of proven experience in manufacturing environments.</li> <li>Strong knowledge of ISO standards and pharmaceutical GMP requirements, including EU, WHO, and EDA regulations.</li> <li>Demonstrated ability to lead teams, manage complex negotiations, and apply constructive problem-solving to operational bottlenecks.</li> <li>Excellent interpersonal and communication skills with the ability to engage effectively across diverse technical and commercial stakeholders.</li> <li>A proactive and innovative mindset, with a proven track record in system optimization.</li> </ul>

<p>Senior Quality Engineer is required in a multinational Engineering Company located in Cairo and Alexandria.</p> <br> Responsibilities: <ul> <li>Implement the project-specific Quality Management Plan (QMP) in alignment with ISO 9001 requirements.</li> <li>Ensure compliance with Metro and Railway standards (EN, IEC, AREMA, NFPA 130, etc.).</li> <li>Act as the primary interface with the Customer and Consultant for all quality-related matters.</li> <li>Respond professionally to NCRs, SORs, and Quality Observations.</li> <li>Prepare, submit, and follow up Material Inspection Requests (MIR) and Work Inspection Requests (WIR) until approval.</li> <li>Lead punch list generation, distribution, tracking, and closure for all disciplines.</li> <li>Strong knowledge and involvement in Metro Testing &amp; Commissioning activities, including PICO Pre Installation Check-Out, SIT Site Integration Tests, SAT Site Acceptance Tests.</li> <li>Supporting system integration, signaling, telecom, power supply, SCADA, and rolling stock testing phases.</li> <li>Plan and conduct internal quality audits on site and subcontractors.</li> <li>Supervise Quality Engineers, Site Inspectors, and Document Controllers.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor's degree in engineering (Electrical, Mechanical, Civil, or related).</li> <li>Minimum 5 years of Quality Assurance experience in Metro or Railway projects.</li> <li>Strong knowledge of Metro systems, interfaces, and testing phases (PICO, SIT, SAT).</li> <li>Excellent understanding of ISO 9001 and project QA/QC practices.</li> <li>Experience in managing MIR/WIR cycles, NCR closure, and punch list systems.</li> </ul>

<p><strong>WE ARE HIRING | Production Shift Leader</strong></p><p>Latex Med for Plastic and Rubber Products, one of El-Aggar Group Companies, is currently looking for a qualified Production Shift Leader to join our team.&nbsp;</p><p><br></p><p><strong>Working Hours: 4:00 PM – 12:00 AM</strong></p><p><strong>Location: Near the Lion Village, KM 57 Alexandria–Cairo Desert Road, El-Shemoua St., Abu Al Matamir, El Beheira Governorate.</strong></p><p><br></p><p><strong>Job Responsibilities:</strong></p><p>- Supervise and manage daily production activities during the assigned shift.</p><p>- Ensure production plans and targets are achieved efficiently and on time.</p><p>- Monitor production processes to ensure product quality and compliance with standards.</p><p>- Distribute tasks and responsibilities among production team members.</p><p>- Follow up on machine performance and coordinate with the maintenance team when needed.</p><p>- Ensure employees follow safety rules, work instructions, and company policies.</p><p>- Monitor raw material consumption and minimize production waste.</p><p>- Prepare shift reports, document production performance, and report any issues to management.</p><p>- Coordinate with other departments to ensure smooth production operations.</p><p>- Identify operational problems and implement corrective actions to improve productivity.</p><p><br></p><p><strong>Job Requirements:</strong></p><p>- Bachelor's degree from the Faculty of Science.</p><p>- 1–3 years of relevant experience in production or manufacturing.</p><p>- Good leadership and communication skills.</p><p>- Ability to manage production operations and supervise shift teams.</p><p>- Ability to work under pressure and achieve production targets.</p>

<ul><li><p>Provide first-line IT support to employees across offices and factory operations.</p></li><li><p>Ensure timely resolution of technical issues.</p></li><li><p>Maintain the reliable operation of IT systems, devices, and business applications.</p></li><li><p>Provide technical support for hardware, software, printers, and user accounts.</p></li><li><p>Diagnose and resolve IT incidents through onsite and remote support.</p></li><li><p>Install, configure, and maintain computers, laptops, printers, and related equipment.</p></li><li><p>Support Windows operating systems, Microsoft Office, email, and business applications.</p></li><li><p>Troubleshoot network connectivity, Wi-Fi, and basic LAN issues.</p></li><li><p>Manage help desk tickets, document solutions, and follow up on unresolved incidents.</p></li><li><p>Support user onboarding and offboarding, including device setup and access permissions.</p></li><li><p>Coordinate with network, infrastructure, and application teams to resolve complex issues.</p></li><li><p>Maintain IT asset records and ensure compliance with IT policies and security procedures.</p></li><li><p>Provide technical support to factory users and operational departments.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Information Technology, Computer Science, or a related field.</p></li><li><p>2–4 years of experience in IT support or help desk operations.</p></li><li><p>Good knowledge of Windows, Microsoft Office, hardware troubleshooting, and basic networking.</p></li><li><p>Familiarity with Active Directory, user access management, and ticketing systems.</p></li><li><p>Strong troubleshooting, communication, and customer-service skills.• Ability to support users in a fast-paced, multi-site manufacturing environment.</p></li><li><p>Relevant IT certifications such as CompTIA A+ or Microsoft certifications are preferred.</p></li><li><p>Good command of English.</p></li></ul><p></p>

<p><strong>Roles &amp; Responsibilities:</strong></p><ul><li>Examine the company's records, reports, and operational documentation, prepare working papers, and ensure the completion of audit files by following audit procedures and guidelines to ensure accuracy and completeness of audit documentation.</li><li>Perform audit procedures, verifying the effectiveness and efficiency of controls through testing and interviews by applying established auditing standards and best practices to assess the strength of internal controls and ensure compliance with regulations.</li><li>Identify issues, collect and analyze evidence, document findings, and complete audit papers by reviewing documents, performing tests, and gathering evidence to provide comprehensive insights and actionable recommendations.</li><li>Test selected samples and follow up on the implementation of agreed-upon action plans by conducting follow-up audits and reviews of corrective actions to ensure issues are resolved in a timely and efficient manner.</li><li>Develop and maintain productive relationships through regular meetings and by being proactive in addressing concerns and offering support to build trust and maintain strong professional relationships.</li><li>Upload mandatory audit documents to the Internal Audit System and ensure the timely completion and organization of the audit project.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Qualifications: <br></strong></p><ul><li>Bachelor s degree in Business Administration, or a related field.</li><li>1 to 3 years experience in Internal Audit.</li><li>A professional certification in accounting or auditing such as CIA, CMA, CISA is an advantage.</li></ul>

<p>Sutherland is seeking an experienced GERMAN-SPEAKING Team Manager to support one of our growing programs in Alexandria! The Team Manager will own day-to-day team performance and sales validation with excellent coaching, communication and people leadership skills! Core Responsibilities Validate agent activities against assigned lead volumes and resolve mismatches. Review sales with required artifacts; approve only validated sales. Reject invalid or incomplete sales and ensure only approved sales are counted. Conduct one-on-one coaching and review a minimum of one customer contact per agent per week. Document coaching and feedback in the Sutherland tool. Conduct pre-shift and post-shift huddles and cascade process or policy updates. Own team performance across sales, productivity, quality and attendance. Maintain quality and compliance oversight. Manage stakeholder communication, escalations and action plans. Review reporting and act on performance gaps. Support employee engagement and development. The team manager to validate the sales file before declaring it in the WBR on every Monday.</p><p><strong>Desired Candidate Profile</strong></p><p>1-2 years of Team Management experience within the BPO industry MUST SPEAK GERMAN at a B1 level, B2 preferred! Ability to coach, mentor &amp; develop a team of frontline agents B2B sales/customer service experience is key Must be able to work onsite in Alexandria</p>

<p>What You'll Do As a Personnel Section Head , you will play a key role in supporting and strengthening the People &amp; Culture function. You will:</p><ul><li>Ensure full compliance with Egyptian Labor Law, social insurance regulations, internal policies, and personnel best practices.</li><li>Lead and develop the personnel team by setting clear performance standards, providing guidance, and supporting their professional growth.</li><li>Drive operational excellence by managing payroll inputs, including attendance, overtime, leaves, penalties, and other personnel-related transactions.</li><li>Maintain accurate employee records and ensure all personnel documents are complete, updated, and compliant.</li><li>Act as the main point of contact between the company and external authorities, including Labor Offices, Social Insurance Offices, and medical insurance providers.</li><li>Support employee experience by handling personnel and payroll-related inquiries and resolving issues efficiently and fairly.</li><li>Manage personnel data and systems by maintaining and improving ERP and document management processes.</li><li>Resolve operational challenges and escalate critical issues when needed to ensure smooth personnel operations.</li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Must-Have Skills &amp; Experience</h3><ul><li>5+ years of proven experience in Personnel, HR Operations, or People &amp; Culture functions.</li><li>Strong knowledge of Egyptian Labor Law and social insurance procedures .</li><li>Proven leadership experience in managing and guiding a personnel team.</li><li>Excellent communication and stakeholder management skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Bachelor's degree in Accounting, Law, Business Administration, Human Resources, or a related field .</li></ul>

<p>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.</p><p>Role purpose</p><p>The purpose of this role is to provide essential logistical and administrative support to the Teaching Operations team, ensuring the smooth and efficient running of daily teaching activities. Reporting to the Teaching Operations Manager or Coordinator, the Assistant supports the preparation of teaching spaces, materials and equipment, assists with venue checks and other logistical arrangements, and completes routine administrative tasks such as data entry, filing and document preparation. The role responds to day-to-day operational needs and requests from teaching staff, helping maintain operational readiness and contributing to a high-quality learner and teacher experience. The role works closely with teaching staff and operational colleagues to ensure classrooms, materials, equipment and other resources are ready in advance of classes and that operational tasks are completed accurately and on time. The Assistant supports safeguarding and health &amp; safety procedures through routine checks and reporting, and contributes to a positive, responsive and efficient working environment. The role requires strong attention to detail, responsiveness and a proactive approach to supporting the smooth execution of daily teaching operations.</p><p>Role Accountabilities</p><p>Customer Experience &amp; Service Delivery:</p><ul><li>Receives and responds to customer enquiries, identifying complex issues that require resolution by others and referring them appropriately.</li><li>Recognises the impact of incidents, including child protection incidents, behaviour management issues, complaints, resourcing problems, and logistical or technical difficulties, and proactively alerts the Team Leader to concerns that may affect service delivery or customer experience.</li><li>Monitors the movement of Young Learner students during classes, ensuring they remain safe and on the premises, and escalates concerns to the Academic Team.</li><li>Delivers administrative and customer services in line with agreed corporate procedures to maximise quality, continuity and efficiency.</li><li>Provides logistical support for the organisation and delivery of teaching, registration, and other internal and external activities and events, including setting up classrooms in accordance with British Council standards and rearranging furniture and layouts with contracted staff.</li><li>Proactively communicates and liaises with internal and external stakeholders to ensure effective coordination and delivery of services and activities.</li></ul><p>Administration, Facilities &amp; Operational Support:</p><ul><li>Supports day-to-day operational and administrative requirements, including clerical work, filing, scanning, archiving, document and database updates, and maintaining accurate records relating to the work area.</li><li>Supervises administrative and logistical services and assists the Marketing Officer with maintaining records of promotional materials.</li><li>Ensures classroom IWBs are functioning correctly by carrying out basic troubleshooting and escalating technical issues to the IT Technician as required.</li><li>Reports premises and equipment maintenance issues to the Business Operations team.</li><li>Monitors small-scale resources, cash and stock in line with established procedures, ensuring equipment and materials are available and ready for use when required.</li><li>Monitors the cleanliness of the British Council building, ensuring classrooms and public areas meet British Council standards, particularly during class changeovers and after-hours support, and reports service provider issues to the Business Operations team.</li><li>Acts as the point of contact for deliveries to the Teaching Centre.</li></ul><p>Planning, Suppliers &amp; Self-Management:</p><ul><li>Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities across daily and weekly time horizons.</li><li>Coordinates external contractors and suppliers to complete straightforward, time-limited activities in line with established procedures, monitoring completion against agreed quality and time standards to ensure efficient service delivery.</li><li>Supports effective coordination of suppliers and services and maintains operational readiness by ensuring agreed activities, resources and logistical requirements are completed accurately and on time.</li></ul><p>Qualification and Experience Essentials</p><ul><li>High School Certificate</li><li>University Graduate or Diploma in any field</li><li>Minimum of 1 year of full-time work experience</li></ul><p>Desirable</p><ul><li>Experience of working in an educational institution</li></ul><p>Important information</p><ul><li>British Council Pay band: 2</li><li>Contract type: FTC</li><li>Location: Egypt</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High School Certificate</li><li>University Graduate or Diploma in any field</li><li>Minimum of 1 year of full-time work experience</li><li>Experience of working in an educational institution</li></ul>

<ul><li><p>Receive technical tickets from helpdesk through provided tools.</p></li><li><p>Resolve hardware problems as well as software related problems.</p></li><li><p>Research and identify solutions to software and hardware issues.</p></li><li><p>Diagnose and troubleshoot technical issues.</p></li><li><p>Ask customers targeted questions to quickly understand the root of the problem.</p></li><li><p>Track users’ issues through to resolution, within agreed time limits.</p></li><li><p>Talk clients through a series of actions.</p></li><li><p>Properly escalate unresolved issues to appropriate internal teams when in need (e.g. Technical Management)</p></li><li><p>Provide prompt and accurate feedback to customers.</p></li><li><p>Refer to internal database or external resources to provide accurate tech solutions.</p></li><li><p>Ensure all issues are properly logged.</p></li><li><p>Prioritize and manage several open issues at one time.</p></li><li><p>Follow up with clients to ensure their environment is fully functional after troubleshooting.</p></li><li><p>Prepare accurate and timely reports.</p></li><li><p>Document technical knowledge in the form of notes and manuals.</p></li><li><p>Great Cairo coverage for all calls and visits (with ability to travel if needed)</p></li><li><p>Receive different updated training and workshops as a part of requirements and self-development including Hardware and Software.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor of Engineering (Mechanical – Electronics)</p></li><li><p>Fresh Grads are very welcome</p></li><li><p>Demonstrated ability to diagnose and repair electrical/mechanical problems</p></li><li><p>Experience creating and implementing preventive maintenance programs</p></li><li><p>Excellent analytical and problem-solving skills</p></li><li><p>Ability to work independently and remotely</p></li><li><p>Army exempted/service certificate required</p></li><li><p>Good spoken and written English (Test)</p></li><li><p>⁠Good Microsoft 365 skills (Test)</p></li><li><p>Basic Technical Knowledge (Test)</p></li><li><p>Familiar with utility systems and applications (ERP - Ticketing)</p></li><li><p>Mean of transportation (Car – Motorcycle)</p></li></ul><p></p>

- Review technical drawings, electrical specifications, BOQs, and topographical data to ensure compliance with standards and customer requirements, and resolve technical conflicts with consultants and Tendering teams.<br>- Lead and supervise Technical Office Engineers, assign projects based on expertise, and provide training to enhance the team s technical capabilities.<br>- Prepare, document, and archive technical materials including manuals, appendices, and O&amp;M documents for project handover.<br>- Use engineering and CAD software to perform design, analysis, and detailed calculations required for establishing construction and installation standards.<br>- Plan and design electrical systems, including energy-efficient solutions, and layouts for power generation plants, distribution networks, and major electrical installations.<br>- Define, split, and quantify electrical and mechanical components, and prepare specifications for procurement while estimating labor, material, and construction costs for budgeting.<br>- Direct, coordinate, and monitor construction, installation, maintenance, and testing activities to ensure compliance with specifications, codes, safety, and environmental standards.<br>- Oversee project implementation to ensure timely and cost-effective delivery, coordinating closely with civil engineering teams and inspecting completed installations to confirm full conformity with requirements. At Rowad Modern Engineering, we provide equal opportunities to all regardless of race, colour, ancestry, religion, national origin, age, citizenship, marital status, disability, or gender identity. we do not just hire Talents-We invest in potential. If you are ready to grow, we are ready to meet you<p><strong>Desired Candidate Profile</strong></p>- Bachelor degree of electrical engineering department or any relevant field<br>- Min. 6 years of experience in technical office role

<p><strong>Job Responsibilities:</strong> </p> <ul> <li>Handle customer requests by handling inquiries received through business communication channels such as Outlook and the Opus system to ensure efficient and accurate responses to Health Corporate clients.</li> <li>Process policy endorsements by verifying request details, updating relevant systems, and issuing premium invoices to ensure accurate policy adjustments and financial records.</li> <li>Issue client letters by preparing official documents related to policy services administration to maintain clear and professional communication with stakeholders.</li> <li>Assist the sales force, brokers, and Allianz branches by providing accurate information and updates on Health Insurance applications to facilitate seamless business operations and client satisfaction.</li> <li>Handle renewal and new business requests by coordinating operational processes and ensuring compliance with policy terms to support smooth policy issuance and continuity.</li> <li>Maintain a well-organized and complete archive of valid Health Corporate policies by following established guidelines and document management practices to support accessibility and compliance.</li> <li>Follow all relevant department policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</li> <li>Follow and implement the day-to-day operations related to own job to ensure continuity of work within required SLA.</li> <li>Comply with all relevant regulations and internal Allianz policies and code of conduct to maintain Allianz s sound legal position and mitigate any potential risk.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor s degree in Business Administration, or a related field.</li> <li>1 - 3 years of experience in the insurance field.</li> </ul>