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We are looking for passionate and skilled Operational Trainers to join a reputable travel agency. The ideal candidate will have a solid operational background in the travel industry, strong English communication skills (C1 level is a must), and hands-on experience working with Amadeus and other GDS systems.<br>This role is perfect for travel professionals who are eager to take the next step in their career and contribute to developing and empowering our operational teams through effective training programs.<br>Requirements<br>✅ English Proficiency: C1 Level (Mandatory – written and spoken)✅ Systems Experience: Hands-on experience with Amadeus and GDS systems✅ Industry Background: Experience as a Travel Agent or in Travel Operations is required✅ Training Exposure: Candidates who have worked as trainers (permanent, on-loan, or task-based) are encouraged to apply Co-trainers or operational staff with 3–6 months of training experience and the required system knowledge are also welcome
Job Description:Assist in establishing and implementing WDCs’ Quality Management System such as Policies and Standard Operating Procedures. Assist in Developing Coding Scheme , assigning codes to documentation within the Quality Management System along with maintaining all Quality records up to date. Participate in the process of communicating and distributing all approved Quality Management System Documents. Assist in establishing Quality Audit related documentation. Maintains the intranet's accuracy by adding newly approved documentation and removing any cancelled documentation. Perform any additional tasks that might be necessary for easier workflow, within the main frame of the job’s specialty.<br>Job requirements:Bachelor’s degree in business, Engineering or Science.3 to 5 years’ prior experience in Business Quality Assurance, Process Excellence, and supervisory experience. Perfect command of English and Arabic. Good command of MS Word. Advanced computer skills. Using logic and reasoning to identify solutions to problems. Ability to communicate effectively on different organizational levels. Desire to own decisions and take responsibility for outcomes.
Key Responsibilities Assisting in the development of integrated marketing campaigns to ensure alignment with brand guidelines and project positioning. Coordinating social media content calendars and paid media campaigns across Google, Meta, Linked In, and Tik Tok. Developing creative briefs and coordinating the production of marketing materials while reviewing content for consistency and accuracy. Supporting lead generation initiatives and coordinating with sales teams to ensure lead quality and timely follow-up. Monitoring real estate market trends and competitor activities to conduct benchmarking studies and provide insights for business decisions Coordinating event logistics and supporting the planning of project launches, exhibitions, and customer events. Preparing weekly and monthly reports while analyzing campaign ROI, lead acquisition metrics, and project marketing budgets. Qualifications: Bachelor’s degree in marketing, or a related field. Minimum 3 years of experience in marketing, specifically within the real estate, or hospitality sectors. Proficiency in social media management tools and familiarity with performance marketing metrics.
Job Description :* Manage the procurement of fabrics, trims, and packaging materials required for apparel production.* Create, process, and follow up on Purchase Orders (POs) to ensure on-time material delivery.* Follow up with suppliers to ensure material availability according to agreed T&As.* Coordinate with Planning, Warehouse, Production, Quality, and Merchandising teams to ensure smooth operations.* Monitor supplier performance in terms of quality, cost, delivery, and service.* Handle material shortages, delivery delays, and supplier-related issues.* Coordinate with suppliers and Finance regarding supplier payments.* Maintain procurement records, supplier databases, contracts, and purchasing documentation. <br>Requirements :* Bachelor’s degree in Supply Chain, Business Administration, Textile Management, or a related field.* 3–5 years of experience in Procurement, Sourcing, Merchandising, or Supply Chain.* Experience in Apparel Manufacturing is highly preferred.* Good knowledge of apparel raw materials and sourcing processes.* Strong negotiation and supplier management skills.* Strong planning, follow-up, communication, and stakeholder management skills.* Proficiency in Microsoft Excel and ERP systems.* Fluent in English
<ul><li><p>Plan, review, and execute qualification and validation activities, including equipment, utilities, facilities, processes, cleaning, and computerized systems.</p></li><li><p>Prepare and review validation protocols, reports, risk assessments, and related documentation.</p></li><li><p>Ensure validation activities comply with cGMP, regulatory guidelines, and approved procedures.</p></li><li><p>Review validation deviations, investigations, and CAPAs and ensure timely closure.</p></li><li><p>Coordinate with Production, Engineering, QC, IT, and other functions to ensure effective execution of validation activities.</p></li><li><p>Support regulatory and internal audits related to validation and qualification.</p></li><li><p>Monitor validation status and ensure timely completion of the validation plan.</p></li><li><p>Provide technical guidance to junior team members and support continuous improvement initiatives.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Pharmacy, Science or a related field.</p></li><li><p><strong>4–7 years of relevant experience</strong> in QA Validation/Qualification within the pharmaceutical industry.</p></li><li><p>Strong knowledge of GMP and validation principles.</p></li><li><p>Hands-on experience in equipment, process, cleaning, utilities, and/or computerized system validation.</p></li><li><p>Good knowledge of risk assessment and validation documentation.</p></li><li><p>Strong analytical, problem-solving, communication, and organizational skills.</p></li><li><p>Good command of English.</p></li></ul><p></p>
<p><strong>Job Purpose</strong></p><p>Intelligent Network Operations Team member main task is to ensure smooth operations of the Charging nodes. The Job holder will be responsible to maintain/monitor the charging system and IN nodes and ensure availability 99.999% of the vital systems.</p><p><strong>Report To Position Name</strong></p><p>Proper handling for external customer complaints and internal custmer mails Conduct regular feedback session to highlight the customer chronic concerns and areas of enhancements Ensure smooth operations and quality of new deployments to ensure high stability ( Minimize downtime / service hazards ) Develop/enhance processes for speed recovery of outages/leakages Deliver new tools/processes to enhance /minimize the risk of failure during changes Escalation for incidents and major problems to Team Leader as per agreed process Successful Support and operation for ALL IN and billing NODES and newly introduced nodes as per agreed process KPIs Ensure 99.9% availability for IN & billing nodes On call availability and promptly response outside working hours Change requests and quality improvements</p>
<p><strong>Warehouse Operations</strong></p><ul><li><p>Receive, inspect, and store materials and finished goods according to company procedures.</p></li><li><p>Ensure proper stock arrangement and storage conditions within the warehouse.</p></li><li><p>Monitor stock levels and report shortages, damages, and discrepancies.</p></li><li><p>Ensure FIFO/FEFO practices are followed where applicable.</p></li></ul><p><strong>3PL Coordination</strong></p><ul><li><p>Coordinate daily warehouse activities with 3PL service providers.</p></li><li><p>Follow up on inventory discrepancies and operational issues with 3PL teams.</p></li><li><p>Ensure compliance with agreed warehouse processes and service standards.</p></li></ul><p><strong>System Management</strong></p><ul><li><p>Process inventory transactions accurately within ERP/WMS systems.</p></li><li><p>Investigate and resolve system-related issues affecting inventory and warehouse operations by</p></li><li><p>Coordinating with IT and relevant departments.</p></li></ul><p><strong>Reporting & Compliance</strong></p><ul><li><p>Prepare daily, weekly, and monthly inventory reports.</p></li><li><p>Monitor inventory accuracy and investigate stock variances.</p></li><li><p>Ensure compliance with warehouse safety standards and company procedures.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's Degree.</p></li><li><p>3–5 years of experience in warehouse operations, inventory control, or storekeeping.</p></li><li><p>Experience working with ERP or Warehouse Management Systems (WMS).</p></li><li><p>Experience coordinating with Third-Party Logistics (3PL) providers is preferred.</p></li><li><p>Inventory management and stock control.</p></li><li><p>Microsoft Excel proficiency.</p></li><li><p>Attention to detail and accuracy.</p></li><li><p>Knowledge of warehouse safety and operational procedures</p></li></ul><p></p>
<p><strong>Warehouse Operations</strong></p><ul><li><p>Receive, inspect, and store materials and finished goods according to company procedures.</p></li><li><p>Ensure proper stock arrangement and storage conditions within the warehouse.</p></li><li><p>Monitor stock levels and report shortages, damages, and discrepancies.</p></li><li><p>Ensure FIFO/FEFO practices are followed where applicable.</p></li></ul><p><strong>3PL Coordination</strong></p><ul><li><p>Coordinate daily warehouse activities with 3PL service providers.</p></li><li><p>Follow up on inventory discrepancies and operational issues with 3PL teams.</p></li><li><p>Ensure compliance with agreed warehouse processes and service standards.</p></li></ul><p><strong>System Management</strong></p><ul><li><p>Process inventory transactions accurately within ERP/WMS systems.</p></li><li><p>Investigate and resolve system-related issues affecting inventory and warehouse operations by</p></li><li><p>Coordinating with IT and relevant departments.</p></li></ul><p><strong>Reporting & Compliance</strong></p><ul><li><p>Prepare daily, weekly, and monthly inventory reports.</p></li><li><p>Monitor inventory accuracy and investigate stock variances.</p></li><li><p>Ensure compliance with warehouse safety standards and company procedures.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's Degree.</p></li><li><p>3–5 years of experience in warehouse operations, inventory control, or storekeeping.</p></li><li><p>Experience working with ERP or Warehouse Management Systems (WMS).</p></li><li><p>Experience coordinating with Third-Party Logistics (3PL) providers is preferred.</p></li><li><p>Inventory management and stock control.</p></li><li><p>Microsoft Excel proficiency.</p></li><li><p>Attention to detail and accuracy.</p></li><li><p>Knowledge of warehouse safety and operational procedures</p></li></ul><p></p>
The Collections Specialist's main objective is to be responsible for managing overdue accounts, contacting developers to collect outstanding payments, and assisting in the collection of debts. Your role involves implementing strategies to recover outstanding balances, maintain customer relationships, and ensure compliance with company policies and regulations.<br><br>Job Responsibilities<br><br><ul><li>Contact clients, proactively, before their payment due dates to remind them about upcoming payments</li><li>Monitor overdue accounts and follow up on missed payments through emails, calls, and letters</li><li>Update account status, payment arrangements, and communication records accurately in the system</li><li>Collaborate with internal teams, such as credit and finance, to resolve payment issues and address customer concerns</li><li>Escalate unresolved cases to management or legal departments as necessary for further action</li><li>Provide timely and accurate reports on collection activities, account statuses, and recovery efforts<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>A bachelor's degree in Finance, Accounting, or related field may be preferred</li><li>1-3 years of proven experience in collections, debt recovery, or related roles within the financial services sector</li><li>Strong negotiation skills with the ability to communicate effectively and empathetically with customers in challenging situations</li><li>Knowledge of debt collections, regulations, and best practices in the mortgage and financing industry</li><li>Detail-oriented with good organizational skills to track multiple accounts and payment arrangements</li><li>Ability to work well under pressure, meet deadlines, and handle sensitive financial information confidentially</li><li>Proficiency in using collection software, MS Excel, and other tools for recording and tracking collection activities</li></ul>
<p><h4>Join us</h4>
<p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p>
<h4>Role profile</h4>
<p>The role primarily focuses (100%) on delivering end to end development solutions for BI and Big Data quality tasks, including pipelines, data trends and dashboards plus managing the system optimization, monitoring workflow performance, administering DWH applications and Big Data clusters, managing vendor communications, and handling system upgrades.</p>
<h4>Data quality management</h4>
<ul>
<li>Design, develop, and implement solutions to monitor, validate, and improve data accuracy, consistency, and completeness.</li>
</ul>
<h4>Pipeline development & optimization</h4>
<ul>
<li>Build data quality gates to ensure and maintain scalable data pipelines for processing and validating large datasets efficiently.</li>
</ul>
<h4>ETL & data integrations</h4>
<ul>
<li>Develop and enhance ETL processes to ensure seamless data movement across systems while maintaining data quality dashboards end to end development flow.</li>
</ul>
<h4>Data governance & compliance</h4>
<ul>
<li>Ensure adherence to data governance policies, regulatory standards, and best practices for data management.</li>
</ul>
<h4>Root cause analysis & issue resolution</h4>
<ul>
<li>Investigate data anomalies, identify root causes, and implement corrective measures proactively.</li>
</ul>
<h4>Automation & monitoring</h4>
<ul>
<li>Develop automation scripts and monitoring frameworks to streamline data quality checks and alert on anomalies.</li>
</ul>
<h4>Performance tuning</h4>
<ul>
<li>Optimize query performance, database indexing, and system configurations to enhance efficiency.</li>
</ul>
<h4>Stakeholder communication</h4>
<ul>
<li>Work closely with data analysts, engineers, business teams, and vendors to ensure data quality objectives are met.</li>
</ul>
<h4>Competencies and qualifications</h4>
<p>Understanding the critical role in ensuring the quality, performance, and reliability of data solutions. The responsibilities and mindset should include:</p>
<ul>
<li><strong>Commitment to high data quality</strong><br>
Passion for developing optimized code to ensure data quality to end user and develop the dashboards for analysis, optimizing performance, and applying a scientific approach to tuning and analysis.</li>
<li><strong>Agile community experience</strong><br>
Working in Agile teams in order to ensure delivering the needed quality gates and proactive actions.</li>
<li><strong>Customer oriented approach</strong><br>
A deep understanding of customer needs, ensuring that every developed feature and solution enhances the end user experience while proactively identifying and addressing potential issues before they arise. Committed to delivering solutions that enhance customer experience and satisfaction.</li>
</ul>
<h4>Must have technical / professional qualifications</h4>
<ul>
<li>Bachelor of Computer Science or related domains.</li>
<li>0 to 1 years in engineering, specifically in building quality gates for data pipelines, ensuring data accuracy, and administering distributed systems.</li>
<li>Experience in Big Data systems and technologies such as Java, Python, NoSQL, Node.js, Angular, Kafka, Yarn, HBase, Zookeeper, and understanding of distributed systems like Hadoop (HDFS).</li>
<li>Knowledge of data processing frameworks, such as Apache Hadoop (MapReduce), Apache Spark, Apache Kafka.</li>
<li>Understanding of data warehousing concepts and technologies.</li>
<li>Familiarity with ETL tools and processes for efficiently moving and transforming data.</li>
</ul>
<h4>Not a perfect fit?</h4>
<p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p>
<h4>Who we are</h4>
<p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p>
<p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p>
<h4>Accessibility</h4>
<p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the relevant guidance provided by Vodafone.</p>
<p>Together we can.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Join Us</b>
<br></span><p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><br><br><br><b>Role Purpose</b>
<br><p><span>We are looking for an experienced <strong>SaaS Solution Product Owner</strong> to join our SaaS Product team and play a key role in the commercial and operational management of our Microsoft Modern Workplace and Google Workspace solutions for enterprise customers.</span></p><br>
<p><span>In this role, you will work closely with Sales, Presales, Operations, Delivery, and Customer Success teams to support the end-to-end customer lifecycle—from opportunity qualification and pricing through order fulfillment, renewals, and post-sales activities. You will contribute to the commercial success of the SaaS portfolio by preparing competitive pricing, coordinating commercial operations, supporting product profitability, and helping deliver a seamless customer experience.</span></p><br>
<p><span>The ideal candidate combines strong commercial acumen with knowledge of Microsoft Modern Workplace and Google Workspace licensing, enjoys working in a cross-functional environment, and is passionate about delivering value to both customers and the business.</span></p><br><br><br><b>Key Responsibilities </b>
<br><ul>
<li><span>Support the commercial management of Microsoft Modern Workplace and Google Workspace solutions for enterprise customers.</span></li>
<li><span>Prepare pricing, quotations, and commercial proposals in alignment with business objectives and vendor programs.</span></li>
<li><span>Contribute to monitoring product profitability by tracking commercial performance and highlighting opportunities for improvement.</span></li>
<li><span>Work closely with Sales and Presales teams to support customer opportunities and maintain alignment on the sales pipeline.</span></li>
<li><span>Coordinate commercial activities throughout the sales lifecycle, including quotation preparation, licensing, order processing, renewals, and post-sales support.</span></li>
<li><span>Collaborate with Delivery, Operations, and Customer Success teams to help ensure a smooth customer onboarding and lifecycle experience.</span></li>
<li><span>Execute day-to-day commercial operations related to SaaS subscriptions, licensing, renewals, and vendor programs while ensuring compliance with internal policies.</span></li>
<li><span>Maintain accurate commercial documentation, licensing records, and operational reports.</span></li>
<li><span>Stay up to date with Microsoft Modern Workplace and Google Workspace licensing, pricing, and program updates, and share relevant information with internal teams.</span></li>
<li><span>Prepare reports and analyses on pricing, pipeline, renewals, and commercial performance to support business decisions.</span></li>
<li><span>Identify opportunities to improve operational efficiency and customer experience through process enhancements.</span></li>
</ul><br><br><b>Core competencies and Qualifications</b>
<br><p><strong><span>Requirements:</span></strong></p><br> <ul>
<li><span>2–3 years of experience in product management, product ownership, commercial operations, or solution management within the IT, cloud, or SaaS industry.</span></li>
<li><span>Highly organized with excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment.</span></li>
<li><span>Strong understanding of Microsoft Modern Workplace and Google Workspace licensing programs.</span></li>
<li><span>Proven experience managing Microsoft Modern Workplace products, including licensing and commercial activities.</span></li>
<li><span>Commercial mindset with the ability to manage product profitability and business performance.</span></li>
<li><span>Excellent stakeholder management and cross-functional collaboration skills.</span></li>
<li><span>Strong analytical, negotiation, and communication abilities.</span></li>
<li><span>Experience working with enterprise customers and supporting B2B sales engagements.</span></li>
</ul> <p><strong><span>Preferred Qualifications:</span></strong></p><br> <ul>
<li><span>Relevant certifications in Microsoft 365 (e.g., MS-900)</span></li>
</ul><br><br><b>Not a perfect fit?</b>
<br><p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><br><br><br><b>Who we are</b>
<br><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><br>
<p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><br>
<p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><br>
<p>Together we can.</p><br><br><br><br>
</div>
Job description Pronox is a metal fabrication company specializing in decorative metal works and custom furniture, with a workforce of 40–50 employees. We serve clients across the hospitality, commercial, and residential sectors, delivering customized metalwork solutions. We are hiring an HR Generalist to manage recruitment, employee documentation, payroll preparation through Odoo ERP, and day-to-day HR operations.<br>Responsibilities In this role, you will be responsible for managing and supporting various HR functions, including but not limited to:Managing the end-to-end recruitment process, including preparing and publishing job advertisements, screening CVs, conducting interviews, coordinating with department managers, and following up with candidates. Preparing and maintaining employee files, employment contracts, personnel records, and other HR-related documentation. Preparing monthly payroll through the Odoo ERP system, ensuring accurate employee data, attendance, overtime, leaves, and salary calculations. Monitoring employee attendance, vacations, sick leaves, overtime, and absenteeism, ensuring accurate records and proper reporting. Ensuring that HR documentation and processes comply with applicable labor laws and company policies.<br>Qualifications Bachelor’s degree in Human Resources, Business Administration, or a related field. Proven experience (3+ years) in HR, preferably within a manufacturing or industrial environment.<br>Our factory is located in the 10th of Ramadan City, and the selected candidate will be expected to work on-site. Working hours: Sunday to Thursday, from 8:00 AM to 6:00 PM. The company provides a hot meal daily, as well as transportation from Ring Road and the 10th of Ramadan Ordoneya Station.
Role: HR Generalist Location: Remote Employment Type: Full-time<br>Compensation: Competitive salary commensurate with experience, qualifications, and location. Indicative range: $60,000 – $95,000 (USD equivalent), plus benefits.<br>Role Overview We are hiring an HR Generalist to support the full employee lifecycle. The role spans onboarding, employee relations, benefits, and policy — keeping the people side of the business fair, compliant, and well run.<br>Key Responsibilities- Manage onboarding and offboarding processes end-to-end- Serve as the first point of contact for employee questions and concerns- Administer benefits, leave, and HRIS records- Support performance review cycles and compensation planning- Maintain HR policies, employee handbook, and compliance documentation- Partner with managers on employee relations and basic ER cases<br>Required Skills and Qualifications- 3+ years in an HR Generalist or People Operations role- Hands-on with HRIS platforms (Bamboo HR, Rippling, Workday, or similar)- Working knowledge of US employment law (state-level) is a plus- Strong written and verbal communication- Discretion when handling confidential employee information- Bias for action and structured problem-solving<br>What You'll Bring- Strong interpersonal judgment and the ability to handle sensitive information- Clear written and verbal communication across cultures and seniority levels- A bias toward action and structured problem-solving- Comfort working asynchronously across time zones<br>What We Offer- Fully remote, flexible work hours- Performance-based bonus structure- Annual learning & development stipend- Health and wellness benefits (varies by location)- Opportunity to work on high-scale, real-world impact projects<br>Equal Opportunity Statement This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.
Carpiture Furniture Is HIRING | Senior Furniture Sales<br>Join Carpiture Furniture and be part of our growing sales team<br>Job Requirements:• 2+ years of experience in Furniture Sales• Strong sales & negotiation skills• Excellent communication and customer-handling skills• Good knowledge of furniture, materials & interior design• Target-oriented with a strong passion for achieving results• Presentable and professional appearance• Ability to build strong relationships with customers• Team player with strong problem-solving skills<br>Job Responsibilities:• Assist customers in choosing the right furniture based on their needs• Achieve monthly sales targets• Follow up with customers and close sales• Build and maintain strong customer relationships• Provide an excellent customer experience• Stay updated on products, materials and new collections<br>???? Location: [Alexandria]???? Full Time
<ul><li><p>Monitor and evaluate customer service representatives’ performance across all channels (calls, chats, emails).</p></li><li><p>Develop and update quality policies, procedures, and standards in line with company objectives.</p></li><li><p>Analyze quality data to identify recurring trends and performance gaps.</p></li><li><p>Prepare monthly and quarterly reports on service quality for senior management.</p></li><li><p>Provide recommendations for improvement and lead initiatives to enhance performance.</p></li><li><p>Participate in designing and developing training programs for employees based on review outcomes.</p></li><li><p>Ensure compliance with internal policies and regulatory standards.</p></li><li><p>Collaborate with team leaders and supervisors to address deviations and achieve quality targets.</p></li><li><p>Participate in calibration sessions to ensure accuracy and consistency in quality assessments.</p></li><li><p>Support training and evaluation of new employees during onboarding.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Business Administration, Communications, or a related field (preferred).</p></li><li><p><strong>3–5 years</strong> of experience in quality assurance, contact centers, or customer service.</p></li><li><p>Strong analytical skills and attention to detail.</p></li><li><p>Experience in preparing reports and presenting findings clearly and effectively.</p></li><li><p>Excellent communication and coaching skills.</p></li><li><p>Ability to work collaboratively across teams and departments.</p></li><li><p>Proficiency in MS Office and quality monitoring systems.</p></li><li><p>Solid knowledge of customer service KPIs and best practices.</p></li></ul><p></p>
Qualifications Strong cloud infrastructure and on-premises Infrastructure skills, including design, deployment, and maintenance of scalable environments. Hands-on experience in Networking and network architecture, including configuring virtual networks, VPNs, and connectivity between cloud and on-premises systems. Solid Troubleshooting capabilities for infrastructure, networking, and performance issues across multi-cloud or hybrid environments. Knowledge of Network Security principles and practices, including firewalls, encryption, access control, and compliance with security standards. Experience in IT Operations, including monitoring, incident management, backup and recovery, and change management processes. Familiarity with major cloud platforms (e.g., AWS, Azure, Google Cloud) and infrastructure-as-code tools (e.g., Terraform, ARM, Cloud Formation) is highly beneficial. Proficiency with automation and scripting (e.g., Power Shell, Bash, Python) to streamline deployments and operational tasks. Relevant certifications in cloud, networking, or security (e.g., AWS Certified Sys Ops, Azure Administrator, CCNA, Security+) are a plus. Strong analytical skills, clear written and verbal communication, and the ability to collaborate effectively in hybrid work settings.
Key Responsibilities<br><br> Identify and approach qualified trainers, subject matter experts, and content partners. Present eyouth’s model and onboard instructors according to content standards and guidelines. Evaluate proposed course ideas and ensure alignment with strategic learning categories. Coordinate with instructors during the course preparation phase (outline, materials, structure). Ensure all required documents (agreements, forms, content checklists) are completed. Follow up on course production timelines and ensure timely delivery of materials. Work closely with the academic and production teams to maintain content quality standards. Track the content acquisition pipeline and provide periodic reports on onboarding progress.<br><br>Requirements & Qualifications<br><br> 2–3 years of experience in content acquisition, partnerships, business development, or learning/content-related roles. Bachelor’s degree in Education, Business Administration, Marketing, or a related field. Prior experience in EdTech platforms, online learning, or digital content companies (preferred). Experience in sourcing and onboarding trainers or subject matter experts. Excellent communication and negotiation skills. Proficiency in English, written and spoken. Strong coordination and time management skills.
Job Description Help our customers when they encounter billing issues or have questions related to their invoice. As a key point of contact for our clients — including clinics, hospitals, and healthcare professionals — your role will be to assist them via phone and email with the use of our software. You will have a direct and meaningful impact on their satisfaction. Your responsibilities will include:Quickly handling incoming client requests remotely;Providing technical support related to the use of MYLE;Understanding and identifying the root cause of issues, and offering appropriate solutions tailored to each situation;Collaborating with other support team members to resolve tickets;Escalating tickets based on their complexity and communicating relevant information to technical teams;Contributing to the expansion of our knowledge base and the improvement of internal processes.<br>Qualifications Previous experience in customer service A genuine desire to help clients and deliver an exceptional experience A knack for problem-solving, even when issues are complex A thirst for knowledge and a willingness to step outside your comfort zone Fluent French and English (spoken and written) A passion for technology and the ability to learn and use new tools effectively
Key Responsibilities:Prepare new computers with the operating system and required applications for end users. Resolve hardware, software, and peripheral issues effectively. Diagnose system errors and other technical issues. Respond to user queries via email or phone in a timely manner. Troubleshoot and resolve problems related to networks and computer systems. Follow up with staff to ensure full resolution of reported issues. Provide remote support to make changes and fix problems as needed. Run reports to analyze common complaints, identify trends, and recommend solutions. Keep hardware and software systems up-to-date to ensure optimal performance.<br>Qualifications:Bachelor’s degree in Engineering, Information Systems, or Computer Science.3 to 5 years of relevant experience in IT support or system administration. MCSE (Microsoft Certified Solutions Expert) 2012 or 2016 certification (Mandatory). A+ and N+ certifications or equivalent knowledge. Preferred: CCNA certification. Excellent command of English and Arabic (written and spoken). Strong analytical and troubleshooting abilities. Effective communication and interpersonal skills. Ability to work both independently and collaboratively in a fast-paced environment.
Key Responsibilities:-Identify and develop new business opportunities to achieve sales targets.<br>-Generate leads through networking, referrals, cold calling, and digital channels.<br>-Build and maintain strong relationships with existing and potential clients.<br>-Conduct market research to identify industry trends and customer needs.<br>-Prepare and deliver compelling sales presentations and proposals.<br>-Negotiate contracts and close business deals.<br>-Collaborate with the marketing and operations teams to ensure smooth project execution.<br>-Attend industry events, exhibitions, and networking opportunities to expand business connections.<br>-Maintain accurate records of sales activities and client interactions in CRM systems.<br>Requirements:-Bachelor's degree in business administration, Marketing, or a related field.<br>- 4+ years of experience in Business Development, Sales, or Account Management within the Marketing/Advertising industry.<br>-Proven track record of achieving and exceeding sales targets.<br>-Strong understanding of marketing services, branding, digital marketing, and advertising solutions.<br>-Excellent communication, presentation, and negotiation skills.<br>-Strong networking and relationship-building abilities.<br>-Proficiency in Microsoft Office and CRM software.