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<p><h4>Overview of the role</h4>
<p>The retail sales representative is responsible for establishing rapport and credibility with customers to assist them in purchasing IKEA's product range. The role aims to maintain high standards of merchandising and ensure stock availability to meet and exceed sales targets. A retail sales representative must display exceptional customer focus by engaging directly with customers, gathering feedback, and building trust to drive sales and improve customer experience. This role operates across stores in the U.A.E., Oman, Qatar, and Egypt, playing a crucial part in developing customer relationships and enhancing the IKEA brand's market presence.</p>
<h4>What you will do</h4>
<p><strong>Operational & Commercial</strong></p>
<ul>
<li>Conduct daily detailed inspections of assigned areas to review the availability and positioning of price labels, product information tags, and other communication media.</li>
<li>Review daily stock levels on all products in the assigned area and recommend orders to the shopkeeper.</li>
<li>Coordinate with the procurement executive for information pertaining to stocks in the assigned area.</li>
<li>Ensure a customer-focused approach by serving, listening, and supporting customers with empathy and care in line with IKEA values.</li>
<li>Engage in daily dialogue with customers to gather feedback and understand their needs to enhance their shopping experience.</li>
<li>Prepare pro forma invoices by understanding and determining customers' requirements and follow up on quotations to convert them into actual sales.</li>
<li>Promote product sales by spotting and seizing opportunities, offering alternative solutions, and suggesting add-on sales to achieve sales targets.</li>
<li>Suggest improvements to sales strategies to the supervisor and identify slow-moving or non-selling items with action recommendations.</li>
<li>Maintain a full display of products using company merchandising methods and act as an expert on the product range within Home Furnishing Business.</li>
<li>Stay informed about market developments and advertising to maintain competitive advantage and advise customers accurately.</li>
<li>Stay updated on changes in product range, report customer feedback on product range issues to the sales manager.</li>
</ul>
<h4>Required skills to be successful</h4>
<ul>
<li>Sales-driven with a strong customer focus.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Proficiency in English, with Arabic preferred.</li>
<li>Ability to understand customer needs and build strong relationships.</li>
</ul>
<h4>What qualifies you for the role</h4>
<ul>
<li>Secondary education.</li>
<li>Minimum 3 years of experience in a similar retail sales role.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Proven sales-driven mentality and problem-solving skills.</li>
</ul>
<h4>About Al-Futtaim Group Real Estate</h4>
<p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p>
<p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p>
<p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p>
<h4>About Al-Futtaim Malls</h4>
<p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p>
<p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p>
<p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p>
<h4>About Al-Futtaim Engineering & Technologies</h4>
<p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p>
<p>The engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p>
<p>The technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p>
<p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>
<p><h4>About Al-Futtaim Group</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>Overview of the role</h4>
<p>The role of the Customer Services Assistant in Smaland involves providing excellent customer service by managing the play facility adhering to entry policies and child care SOPs. This position requires a professional and friendly approach to ensure a positive experience for both children and their guardians. Successful performance involves guaranteeing child safety, addressing customer inquiries, and representing the IKEA brand at a high level, maintaining standards within the store.</p>
<h4>What you will do</h4>
<ul>
<li>Greet and welcome mothers/guardians with their children on arrival at Smaland.</li>
<li>Explain the Smaland admission policy in a friendly and professional manner.</li>
<li>Entertain children with agreed activities based on the Commercial Calendar.</li>
<li>Ensure the child's safety is the main priority while they are in Smaland.</li>
<li>Make announcements and page the customers (parents) if there is an issue with the children in the playroom area.</li>
<li>Handle routine customer complaints promptly and courteously.</li>
<li>Provide a safe environment for children within the area.</li>
<li>Be ready to rotate and work at the Information desk to greet customers and address all incoming inquiries.</li>
</ul>
<p><strong>Operational</strong></p>
<ul>
<li>Ensure all system and emergency procedures are adhered to as per policy/procedure.</li>
<li>Brief the Duty Manager on complaints that require management assistance.</li>
<li>Ensure all emergency procedures are adhered to.</li>
</ul>
<h4>Required skills to be successful</h4>
<ul>
<li>Child care expertise.</li>
<li>Analytical skills.</li>
<li>Effective communication.</li>
<li>Problem solving.</li>
</ul>
<h4>What qualifies you for the role</h4>
<ul>
<li>High school diploma.</li>
<li>Local qualification in Child Care as per relevant country standards.</li>
<li>First Aid qualification.</li>
<li>Minimum of 2 years of experience in a similar role.</li>
</ul>
<h4>About Al-Futtaim Group Real Estate</h4>
<p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p>
<p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p>
<p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p>
<h4>About Al-Futtaim Malls</h4>
<p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p>
<p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p>
<p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p>
<h4>About Al-Futtaim Engineering & Technologies</h4>
<p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p>
<p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.</p>
<p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p>
<p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong><u>ELV and Fire Alarm Engineer</u></strong></p><br><br><br><span>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.</span><br>Responsibilities:<br><p><span><strong><u>Key Responsibilities</u></strong></span></p><br><br><ul><li><span>Study and Evaluate Security systems, all technical drawings, documents, products, components, applications</span></li></ul><br><ul><li><span>Working for design and built projects</span></li></ul><br><ul><li><span>Verify and prepare all the required design of Security systems (i.e. Compliance Statement, Material Submittal, Schematic diagrams, system architecture, Shop drawings, Installation details, Containment drawings, BOQ, Method Statements, cable schedules, wiring and termination drawings, System design specifications, Function design specification... etc.) as required in line with company and client requirements as well as standards and codes of practices</span></li></ul><br><ul><li><span>Supporting testing and commissioning activities for security systems on site</span></li></ul><br><ul><li><span>Getting customer approvals for all the designed engineering documents and drawings</span></li></ul><br><ul><li><span>Validating technical proposals from suppliers providing areas of improvement as a value engineering for saving and increasing margins</span></li></ul><br><ul><li><span>Establish customer relationships during design workshops and engineering documents/drawings coordination</span></li></ul><br><ul><li><span>Documenting the engineering design activities and presenting progress reports to all relevant stakeholders</span></li></ul><br><ul><li><span>Early engagement in bidding phases for security projects</span></li></ul><br><ul><li><span>Increasing the opportunities of VOs that will increase project profitability</span></li></ul><br><ul><li><span>Control project changes with functional efficient and affordable engineering design</span></li></ul><br><ul><li><span>Provide direction and assistance for the proposed security application solution and system development.</span></li></ul><br><ul><li><span>Provide technical consultation and validation to the client for all proposed technical systems</span></li></ul><br><ul><li><span>Provide Training, coaching, mentoring and linkage for the Implementation Team to drive best practice</span></li></ul><br><ul><li><span>Executing POCs & Demos and creating case studies based on projects requirements</span></li></ul><br><ul><li><span>Creating the security GUI graphical user interface for all security projects.</span></li></ul><br><ul><li><span>Developing and managing all security projects technical documents ex. ICD, Use cases, Application TD, FDC, Cause and effect, O&M manual, etc.</span></li></ul><br><ul><li><span>Project testing and commissioning execution.</span></li></ul><br><ul><li><span>Ensuring proper communication between the engineering team and site execution team.</span></li></ul><br><br><ul><li><span>Representing the security team in all technical coordination meeting.</span></li></ul><br><ul><li><span>Install and Commission the Security solution, systems and devices.</span></li></ul><br><ul><li><span>Resolve all engineering problems on site and eliminate unplanned downtime.</span></li></ul><br><ul><li><span>Reporting and documenting the work activities on a weekly basis.</span></li></ul><br><ul><li><span>Responsible for all 3rd party technical coordination.</span></li></ul><br><br><br>Qualifications:<br><p><span><b><u>Behaviour Skills:</u></b></span></p><br><ul><li>Committed and acts with sense of ownership and rapidly responds to urgency.</li><li>Verify performance issues and improvement.</li><li>Demonstrates customer-facing attitude and presentable communication skills.</li><li>Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, or unexpected events.</li><li>Meet challenges with resourcefulness; develop innovative approaches and ideas.</li><li>Achieves challenging goals; demonstrates persistence and overcomes obstacles; take calculating risks to accomplish goals.</li><li>Ability to enhance the process with sense of development and creativity.</li><li>Excellent command of English language both written and spoken</li><li>Strong interpersonal, written, and oral communication skills.</li></ul><p><b><u>Qualifications, Experience & Knowledge:</u></b></p><br><ul><li>Bachelor’s degree in an Engineering discipline; Electrical, electronic or Communications.</li><li>5 – 10 years of experience in projects background with an understanding of various security and FA systems.</li><li>Ability to work on Remote site inside Egypt.</li><li>Very Good command of English.</li><li>Experience in security systems and Fire Alarm System design, execution, and commissioning (CCTV, Access Control, Intercom, Intrusion, …etc.)</li><li>Rigid knowledge of FA, FF, VMS, IVAS, PSIM, ACS, PAVA, etc.</li><li>Aware of the standard open protocols such as OPC, Modbus, BACnet, SNMP, etc.</li><li>Good experience of handling CAD drawings and ability to analyses technical details of system drawings and schematics, with advanced understanding of mechanical and electrical symbols.</li><li>Ability to travel for short and long assignments</li></ul><p><b><u>We Value:</u></b></p><br><ul><li>ICT Skills.</li><li>FF Knowledge.</li><li>Strong skills in Office 360.</li><li>Handling Revit drawings</li><li>Database Management with SQL Skills</li><li>Remarkable troubleshooting and problem-solving skills.</li><li>Individuals quickly analyze, incorporate, and apply new information and concepts.</li><li>Diverse and global teaming and collaboration</li><li>Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done.</li><li>Ability to adapt dictated by project changes.</li><li>Multi-tasking and can manage a variety of complicated tasks. </li></ul> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Role Summary We are seeking an experienced Platform Engineer to design, build, automate, and manage enterprise-grade application platforms and cloud-native infrastructure. The ideal candidate will have expertise in CI/CD, containerization, Kubernetes orchestration, Infrastructure as Code (IaC), configuration management, and platform automation to enable secure, scalable, and reliable software delivery.</p><p>Key Responsibilities</p><ul><li>Design, build, and maintain enterprise platform infrastructure and developer platforms.</li><li>Develop and manage CI/CD pipelines to automate application build, testing, deployment, and release processes.</li><li>Deploy and manage containerized applications using Kubernetes and enterprise container platforms.</li><li>Implement GitOps practices for automated application deployment and infrastructure management.</li><li>Automate infrastructure provisioning and configuration using Infrastructure as Code (IaC) tools.</li><li>Manage virtualization and cloud infrastructure environments.</li><li>Monitor platform performance, availability, and reliability while implementing continuous improvements.</li><li>Collaborate with Development, DevOps, Security, and Operations teams to deliver scalable platform solutions.</li><li>Implement platform security, governance, backup, and disaster recovery best practices.</li><li>Create technical documentation, operational runbooks, and deployment standards.</li></ul><p>Must-Have Skills</p><ul><li>Experience with GitLab OR Jenkins for CI/CD pipeline development and automation.</li><li>Experience with Argo CD for GitOps-based application deployment.</li><li>Experience with SonarQube for code quality and static code analysis.</li><li>Experience with Renovate Bot or comparable dependency management and automation tools.</li><li>Hands-on experience with Docker OR Docker Compose for containerization.</li><li>Experience with Kubernetes OR OpenShift OR Oracle Kubernetes Engine (OKE) OR Google Cloud Run for container orchestration and cloud-native application deployment.</li><li>Experience with Terraform OR Ansible for Infrastructure as Code (IaC) and configuration management.</li><li>Experience with VMware vCenter OR OpenStack for virtualization and private cloud infrastructure.</li><li>Strong knowledge of Linux system administration and shell scripting.</li><li>Understanding of cloud-native architecture, networking, security, and platform engineering best practices.</li></ul><p>Good to Have</p><ul><li>Experience with AWS OR Microsoft Azure OR Google Cloud Platform (GCP) .</li><li>Experience with Helm OR Kustomize .</li><li>Knowledge of Prometheus OR Grafana OR ELK Stack for monitoring and observability.</li><li>Experience with HashiCorp Vault or other secrets management solutions.</li><li>Familiarity with Python OR Go for platform automation.</li><li>Experience implementing DevSecOps practices.</li><li>Knowledge of service mesh technologies such as Istio or Linkerd .</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's or Master's degree in Computer Science, Information Technology, Software Engineering, or a related field.</li><li>3 12+ years of experience in Platform Engineering, DevOps, Cloud Infrastructure, Site Reliability Engineering (SRE), or Infrastructure Automation.</li><li>Preferred Skills: Experience designing and operating enterprise Kubernetes platforms. Strong understanding of GitOps, Infrastructure as Code, and cloud-native engineering principles. Experience delivering enterprise DevOps and platform modernization initiatives. Experience working in Agile/Scrum environments. Excellent communication, documentation, and stakeholder management skills. Ability to build secure, scalable, highly available, and automated platform solutions.</li></ul><p></p></section>
<p><h4>Company Overview</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>Overview of the role</h4>
<p>The retail sales representative plays a crucial role in building rapport and credibility with customers to facilitate their purchases across the company's product range. This role requires a strong focus on customer satisfaction, ensuring proper stock levels and adhering to merchandising standards to meet sales targets. Success in this position involves exceeding customer expectations through understanding their diverse needs, actively seeking sales opportunities, and promoting products effectively.</p>
<h4>What you will do</h4>
<strong>Operational & Commercial</strong><br>
<ul>
<li>Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.</li>
<li>Review daily stock levels on all products in the assigned area and recommend orders to the shopkeeper.</li>
<li>Coordinate with the procurement executive for information pertaining to stocks in the assigned area.</li>
<li>Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.</li>
<li>Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.</li>
<li>Be understanding and sensitive in meeting diverse customers' needs by initiating and developing effective relationships with customers, thereby establishing trust and confidence.</li>
<li>Understand and determine customers' requirements to prepare a pro forma invoice.</li>
<li>Maintain contact with and advise customers on news or recently received items of interest as well as follow up on quotations sent in an effort to convert them to actual sales.</li>
<li>Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.</li>
<li>Promote sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve established sales targets.</li>
<li>Suggest means of improving sales to the supervisor and determine slow-moving or non-selling items, suggesting sales actions.</li>
<li>Maintain a full display of products via merchandising methods as laid down by the company.</li>
<li>Be an expert on the product range within HFB.</li>
<li>Stay aware of developments in the local market by being attentive to information given by customers, being aware of advertising and promotions in the media, and making scheduled market visits to maintain the company's competitive advantage.</li>
<li>Keep up to date with changes in the company's product range such as new items or changes in existing items; keep the sales manager informed of any customer's problems or comments on the product range and/or any gaps in the range.</li>
</ul>
<h4>Required skills to be successful</h4>
<ul>
<li>Proactivity and initiative in sales.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Problem-solving abilities.</li>
<li>Customer focus and service-oriented mindset.</li>
</ul>
<h4>What qualifies you for the role</h4>
<ul>
<li>Secondary education.</li>
<li>Minimum of 3 years in a similar role.</li>
<li>Proactivity and sales-driven mindset.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Problem-solving skills.</li>
<li>Good command of English language.</li>
<li>Good command of Arabic language is preferred.</li>
</ul>
<h4>About Al-Futtaim Group Real Estate</h4>
<p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p>
<p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p>
<p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p>
<h4>About Al-Futtaim Malls</h4>
<p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p>
<p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p>
<p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p>
<h4>About Al-Futtaim Engineering & Technologies</h4>
<p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p>
<p>The engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p>
<p>The technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p>
<p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>
<p><h4>Overview of the role</h4>
<p>The retail sales representative role is crucial in building relationships with customers and supporting them in purchasing decisions from the company's diverse product line. It focuses on maintaining merchandising standards and ensuring stock availability to meet sales goals. Key to success in this role is exceeding customer expectations through understanding and meeting their needs, actively identifying sales opportunities, and effectively promoting products.</p>
<h4>What you will do</h4>
<strong>Operational & Commercial</strong><br>
<ul>
<li>Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.</li>
<li>Review daily stock levels on all products in the assigned area and recommend orders to the shopkeeper.</li>
<li>Coordinate with the procurement executive for information pertaining to stocks in the assigned area.</li>
<li>Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.</li>
<li>Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.</li>
<li>Be understanding and sensitive in meeting diverse customers' needs by initiating and developing effective relationships with customers, thereby establishing trust and confidence.</li>
<li>Understand and determine customers' requirements to prepare a pro forma invoice.</li>
<li>Maintain contact with and advise customers on news or recently received items of interest as well as follow up on quotations sent in an effort to convert them to actual sales.</li>
<li>Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.</li>
<li>Promote sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve established sales targets.</li>
<li>Suggest means of improving sales to the supervisor and determine slow-moving or non-selling items, suggesting sales actions.</li>
<li>Maintain a full display of products via merchandising methods as laid down by the company.</li>
<li>Be an expert on the product range within HFB.</li>
<li>Stay aware of developments in the local market by being attentive to information given by customers, being aware of advertising and promotions in the media, and making scheduled market visits to maintain the company's competitive advantage.</li>
<li>Keep up to date with changes in the company's product range such as new items or changes in existing items; keep the sales manager informed of any customer's problems or comments on the product range and/or any gaps in the range.</li>
</ul>
<h4>Required skills to be successful</h4>
<ul>
<li>Proactivity and initiative in sales.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Problem-solving abilities.</li>
<li>Customer focus and service-oriented mindset.</li>
</ul>
<h4>What qualifies you for the role</h4>
<ul>
<li>Secondary education.</li>
<li>Minimum of 3 years in a similar role.</li>
<li>Proactivity and sales-driven mindset.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Problem-solving skills.</li>
<li>Good command of English language.</li>
<li>Good command of Arabic language is preferred.</li>
</ul>
<h4>About Al-Futtaim Group</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.</p>
<p>Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>About Al-Futtaim Group Real Estate</h4>
<p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational, and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region.</p>
<p>From origination, conception, development, sales, procurement, and construction of mega-projects and the leasing, operation, and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p>
<p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services, and enable partnerships to create true value to our customers throughout their entire experience with us.</p>
<p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p>
<h4>About Al-Futtaim Malls</h4>
<p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p>
<p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands.</p>
<p>The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar, and Zenata Mall, Morocco.</p>
<p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p>
<h4>About Al-Futtaim Engineering & Technologies</h4>
<p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p>
<p>The engineering arm operates in the UAE, Qatar, Saudi Arabia, and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure, and digital transformation.</p>
<p>The technologies division provides complete business solutions to large, medium, and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others.</p>
<p>The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions, and managed services.</p>
<p>These solutions are further complemented by services that include project management, installation, testing, commissioning, and after-sales maintenance contracts.</p></p><p></p>
<p><h4>Overview of the role:</h4>
<p>The Senior Manager Tax Back Office is responsible for managing tax compliance for the Al-Futtaim Group entities in Egypt. This includes driving and executing the effective tax management model, overseeing tax record-keeping processes, and coordinating with tax professionals. The role is critical in ensuring tax compliance, accurate tax reporting, and effective tax document management, contributing significantly to organizational efficiency and financial effectiveness.</p>
<h4>What you will do:</h4>
<strong>Tax compliance</strong><br>
<ul>
<li>Ensure correct and timely filing of all tax returns based on country-specific tax calendars.</li>
<li>Prepare and review direct/indirect tax returns with support from business finance and external tax advisors.</li>
</ul>
<strong>Tax community</strong><br>
<ul>
<li>Coordinate with business finance teams in Egypt.</li>
<li>Work closely with Al-Futtaim Group tax, divisional tax managers, and other tax professionals.</li>
</ul>
<strong>Tax accounting</strong><br>
<ul>
<li>Record necessary tax journal entries and manage tax provision tracking.</li>
<li>Handle tax balances on the general ledger and compute tax liabilities.</li>
</ul>
<strong>Tax document management</strong><br>
<ul>
<li>Ensure all documents are collected on a central database.</li>
<li>Handle requests for information and maintain adequate tax documentation for audit purposes.</li>
</ul>
<strong>Tax controversy</strong><br>
<ul>
<li>Prepare and submit timely responses to queries from tax authorities.</li>
<li>Liaise with tax authorities in Egypt and external tax consultants to resolve queries and investigations.</li>
</ul>
<strong>Transfer pricing</strong><br>
<ul>
<li>Ensure adherence to transfer pricing regulations and maintain proper documentation under group tax direction.</li>
</ul>
<strong>Tax reporting</strong><br>
<ul>
<li>Prepare various tax schedules for internal tax reporting as requested by management.</li>
</ul>
<strong>Automation</strong><br>
<ul>
<li>Resolve tax-related system issues in coordination with IT.</li>
<li>Actively identify and support automation initiatives.</li>
</ul>
<strong>Tax inspections</strong><br>
<ul>
<li>Serve as the focal point of contact with tax authorities for all required inspections.</li>
<li>Manage relations and documentation with support from tax consultants to achieve optimal inspection results.</li>
</ul>
<strong>General responsibilities</strong><br>
<ul>
<li>Liaise with relevant managers to ensure collaboration and understanding of critical topics.</li>
<li>Contribute to business excellence initiatives and process improvements.</li>
<li>Maintain and upgrade professional knowledge and skills through continuous learning.</li>
</ul>
<h4>Required skills to be successful:</h4>
<ul>
<li>Management skills</li>
<li>Tax technical skills and tax accounting</li>
<li>Project management skills</li>
<li>Accounting and ERP knowledge (preferably SAP)</li>
</ul>
<h4>What qualifies you for the role:</h4>
<ul>
<li>Certified in tax, finance or accounting.</li>
<li>Fluent in Arabic and English (written and verbal).</li>
<li>Essential Egyptian tax knowledge.</li>
<li>10-12 years of Egypt tax experience.</li>
</ul></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div> Ensure the yearly sales budget is achieved and surpassed by assisting to and cooperating with the Director of Sales.</div> <ul> <li> Assist the Director of Sales in the Management of the Sales Team especially in the absence of the Director of Sales and occasionally the Director of Sales & Marketing.</li> <li> Attend internal Meetings and Conference Calls, and Client Appointments and Client Events in the absence primarily of the Director of Sales but also the Director of Sales & Marketing.</li> <li> Responsible for key account management on an assigned account (base or geographic area), ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.</li> <li> Responsible for prospecting new accounts.</li> <li> Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets.</li> <li> Conduct site inspections.</li> <li> Adhere to the Corporate SOP s.</li> <li> Follow up of tentative bookings in the assigned markets.</li> <li> Detailed knowledge of competitor set.</li> <li> Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.</li> <li> Responsible for timely contracting from the client base responsible for.</li> <li> SMART contracting to ensure optimum yielding during annual rate negotiations.</li> <li> Attend trade shows, sales blitz, workshops, etc. in the assigned markets.</li> <li> Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly.</li> <li> Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions.</li> <li> Execute sales actions within set cost budget structure.</li> <li> Cross Sell other Kempinski Hotels. </li> <li> Aim to achieve the Company Sales Vision.</li> <li> Document all sales actions in SFA (S&C).</li> <li> Update OPERA contact database at all times.</li> <li> Understand, and follow the Company Sales Vision.</li> <li> Participation in Duty Manager rota.</li> <li> Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel s policy on Fire, Hygiene, Health & Safety.</li> <li> Ensure that all potential and real hazards are reported and rectified immediately.</li> </ul> <div> <br> <br> </div> <div><br></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div> Education: University degree <br>Experience: Minimum 3 years in a 5 star hotel in the Travel Segment.</div> <div> Language: Ability to work and communicate in a multinational environment.</div> <ul> <li> Local language excellent oral and written skills (as applicable)</li> <li> English excellent oral and written skills</li> <li> Additional language - beneficial</li> </ul> <div> <br> <br> </div><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Tiered Approach</b></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><b>Tier 0</b>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><b>Tier 1</b>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><b>Tier 2</b>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><b>Tier 3 or no tier indicated</b>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><b>Background</b></p><br> <p>UNDP’s decades-long partnership with Egypt has fostered a diverse portfolio of support across the economic, social, and environmental sectors. The current strategy builds on this strong foundation, aligning with Egypt Vision 2030 to advance a green, inclusive, and resilient development pathway driven by innovation and collaboration. </p><br> <p>As a strategic partner, UNDP Egypt plays a central role in accelerating progress toward the SDGs, with three pillars of support: Inclusive Growth and Digital Transformation; Governance, Social Inclusion, and Gender; and Climate and Nature. Drawing on global expertise and grounded in local experience, the Country Office works closely with partners on policy advisory and programmatic support, and bringing stakeholders together across the spectrum including government, private sector, academia and CSOs to address complex challenges and take advantage of opportunities.</p><br> <p>To remain agile within a rapidly changing development landscape, UNDP Egypt is implementing an organizational change process that aims to transition to a structure and financially viable business model that is more effectively and efficiently able to deliver on evolving national priorities. </p><br> <p>It is guided by four core principles:</p><br> <ul> <li>Retaining key capacities while investing in new expertise</li> <li>Strengthening and integrating quality assurance and programme finance</li> <li>Standardization and optimization across the teams / functions</li> <li>Financial sustainability of core structure - with flexibility for expansion / contraction</li> </ul> <p>This restructuring positions UNDP Egypt to remain a lean, responsive, and financially sustainable partner, one that is equipped to deliver integrated development solutions that support the country’s long-term aspirations.</p><br> <p><b>Position Purpose</b></p><br> <p>Under the guidance and supervision of the Finance Analyst, the Finance Associate ensures effective execution of financial services and processes in the Country Office and transparent utilization of financial resources. The Finance Associate promotes a collaborative, client-oriented approach consistent with UNDP rules and regulations</p><br> <p>The Finance Associate works in close collaboration with the Operations, Programme, and projects’ staff in the CO and with UNDP HQ and GSSC staff to exchange information and resolve finance-related issues.</p><br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.</p><br> <p>Incumbent is expected to display managerial innovation, initiative, and a strong client orientation that encourages and rewards the timely delivery of financial services for all clients and partners. S/he might be required to undertake emerging tasks and additional duties as requested by direct supervisor or senior management.</p><br> <p><b>Duties and Responsibilities</b></p><br> <p><b>1.) Support administration and implementation of operational strategies and adapt processes and procedures:</b><br> • Ensure CO financial processes, financial records and reports, and audit follow-up comply with UNDP Programme and Operations Policies and Procedures (POPP). Implement effective internal control framework.<br> • Support office management in preparing and reviewing CO finance business processes mapping and elaboration of the content of internal standard operating procedures in finance in consultation with the direct supervisor and office management.<br> • Provide input for implementation of cost-saving and reduction strategies in consultation with the office management.<br> • Routinely monitor financial exception reports for unusual activities and/or transactions; and investigate anomalies or unusual transactions. Inform senior CO management and other UNDP staff at Headquarters of the results of the investigation when satisfactory answers are not obtained.<br> </p><br> <p><b>2.) Support administration of budgets of CO management projects, and functioning of an optimal cost-recovery system:</b><br> • Provide researched information for planning and status of financial resources of the CO.<br> • Prepare and modify budgets for UNDP management projects and Common Service projects.<br> • Assist in the preparation of required budget revisions (ensuring multiyear budget revision) within the unit at required period and timely securing of ASLs.<br> • Prepare timely cost-recovery/DPC bills in ERP for the services provided by UNDP, implement the revenue tracking system, and follow up on cost recovery.<br> </p><br> <p><b>3.) Provide accounting and administrative support to the Finance unit:</b><br> • Support proper control of the supporting documents for payments invoices and proper document management including systematic archiving. <br> • Prepare financial reports for projects and management funds/budget balance; and prepare all types of invoices.<br> • Maintain the internal expenditures control system which ensures that invoices processed are matched and completed, transactions are correctly recorded and posted in ERP, and travel claims and other entitlements are duly processed.<br> • Coordinate and review allocated General Ledger and sub-ledger accounts and support timely project closure.<br> • Answer inquiries from UN agencies with supporting documents and take timely corrective actions on erroneous data in ERP and on unposted invoices, including the invoices with validation errors, match exceptions, and/or unapproved invoices. Prepare financial reports as required. Provide timely response to HQ requests to resolve financial data issues. <br> • Maintain the Accounts Receivables for UNDP projects.<br> • Ensure timely recording, reconciliation, and submission of VAT claims to the relevant TAX authority and following up on VAT reimbursements.<br> </p><br> <p><b>4.) Ensure proper CO cash and Treasury management functioning:</b><br> • Timely review of cash position for local accounts to ensure sufficient funds for disbursements and maintain liquidity level approved by Treasury. Identify and record receipts and create deposits for revenue application on a timely basis. <br> • Identify and record contributions & Deposits<br> • Prepare timely and accurate bank reconciliations and provide documentation to GSSC according to service level agreement. Initiate bank transfers and deals in ERP. <br> • Timely preparation of monthly cashflow forecast to ensure sufficient cash balance in local bank account. Liaise with participating UN Agencies to obtain disbursement estimate of their cash requirement.<br> • Oversee multiple bank accounts associated with UNDP operations. Implement E-Banking and Check printing of Paycycle. Track issued checks and manage cancellations or reissuance when necessary.<br> </p><br> <p><b>5.) Ensure facilitation of knowledge building and knowledge sharing in the CO:</b><br> • Assist in organizing training for the operations/ projects staff on finance, audit and compliance matters, and implementation of Internal Control Framework (ICF).<br> • Synthesize lessons learned and best practices in financial management.<br> • Provide sound contributions to knowledge networks and communities of practice.<br> </p><br> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.</p><br> <p>Supervisory/Managerial Responsibilities: None</p><br> <p><b>Competencies</b></p><br> <i><b>Core </b></i> <br> <b>Achieve Results</b> LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline <br> <b>Think Innovatively</b> LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements <br> <b>Learn Continuously</b> <p>LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback</p><br> <br> <b>Adapt with Agility </b> LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible <br> <b>Act with Determination </b> LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident <br> <b>Engage and Partner</b> LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships <br> <b>Enable Diversity and Inclusion</b> LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination <br> <p><i><b>Cross-Functional & Technical competencies :</b></i></p><br> <i><b>Thematic Area</b></i> <i><b>Name</b></i> <i><b>Definition</b></i> <br> <i><b>Business Management</b></i> <p>Customer Satisfaction/Client Management</p><br> <ul> <li>Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns</li> </ul> <br> <i><b>Business Development</b></i> Knowledge Generation <ul> <li>Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need</li> </ul> <br> <i><b>Business Management</b></i> Working with Evidence and Data <ul> <li>Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making</li> </ul> <br> <i><b>Finance</b></i> Accounting (General) <ul> <li>Knowledge of accounting concepts, principles, regulations, policies and ability to apply this to strategic and/or practical situations.</li> </ul> <br> <i><b>Finance</b></i> <p>Budget Management </p><br> <ul> <li>Ability to support budgetary aspects of work planning process, drawing and management of team budgets</li> </ul> <br> <i><b>Finance</b></i> <p>Financial Reporting and Analysis </p><br> <ul> <li>Ability to extract, evaluate financial data, derive relevant findings and present them in a meaningful and coherent manner to facilitate effective decision making and performance monitoring. </li> </ul> <br> <i><b>Finance</b></i> <p>Audit </p><br> <ul> <li>Ability to examine and verify accounts and records </li> </ul> <br> <p><b>Required Skills and Experience</b></p><br> <p><b>Education:</b></p><br> <ul> <li>Fully Qualified Accountant, from an internationally accredited institute of accountancy or Full Completion of the UNDP Finance Training and Certification Programme (FTCP). No UNDP Accountancy and Finance Test (AFT) required. </li> <li>Candidates with no professional accountancy qualifications, but with degrees that major in accountancy and/or finance must complete UNDP Finance Training and Certification Programme (FTCP), if recruited. However, no UNDP Accountancy and Finance Test (AFT) is required.</li> <li>Candidates with no professional accountancy qualifications but with relevant experience must successfully undertake UNDP Accountancy and Finance Test (AFT) before shortlisting and must complete the UNDP Finance Training and Certification Programme (FTCP), if recruited.</li> </ul> <p><b>Experience:</b></p><br> <ul> <li>6 years (with high school diploma) or 3 years (with bachelor’s degree) of progressively responsible finance and accounting experience at the national or international level is required.</li> <li>Experience in the use of computers and office software packages (MS Word, Excel, etc.) and advanced knowledge of spreadsheets and web-based management systems such as ERP financials and database packages.</li> <li>Knowledge of IPSAS and/or IFRS is required. </li> <li>Advanced knowledge of spreadsheet and database packages is desired.</li> <li>Working Experience with UN/UNDP is an advantage.</li> </ul> <p><b>Language Requirements</b></p><br> <ul> <li> Fluency in English and Arabic is required.<br> </li> </ul> <p><b>Equal opportunity</b></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. </p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><b>Sexual harassment, exploitation, and abuse of authority</b></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. </p><br> <p><b>Probation</b></p><br> <p>For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.</p><br> <p><b>Right to select multiple candidates</b></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><b>Use of AI by candidates</b></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><b>Scam alert</b></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> #LI-DNI<br><br> </div>
Microsoft SQL Server Specialist A highly skilled Database Engineer responsible for the administration, management, and optimization of Microsoft SQL Server environments, ensuring high availability, performance, and data security. The role focuses on maintaining critical database systems, supporting business applications, and implementing best practices for database management and governance. Key Responsibilities:Manage and administer Microsoft SQL Server environments, ensuring stability, performance, and availability of databases Monitor database performance and optimize queries, indexing strategies, and resource utilization Manage and maintain backup, restore, and disaster recovery processes, including high availability solutions (e.g., Always On Availability Groups) Ensure data security through proper access controls, encryption, and compliance with organizational policies Perform proactive health checks, performance tuning, and capacity planning Troubleshoot and resolve database-related incidents, including performance degradation and service disruptions Manage database maintenance activities such as patching coordination, upgrades planning, and configuration optimization Maintain and enforce database standards, naming conventions, and governance practices Support data migration, replication, and integration activities when required Maintain comprehensive documentation of database environments, configurations, and operational procedures Collaborate with application, infrastructure, and security teams to ensure efficient and secure data services delivery
Microsoft SQL Server Specialist A highly skilled Database Engineer responsible for the administration, management, and optimization of Microsoft SQL Server environments, ensuring high availability, performance, and data security. The role focuses on maintaining critical database systems, supporting business applications, and implementing best practices for database management and governance. Key Responsibilities:Manage and administer Microsoft SQL Server environments, ensuring stability, performance, and availability of databases Monitor database performance and optimize queries, indexing strategies, and resource utilization Manage and maintain backup, restore, and disaster recovery processes, including high availability solutions (e.g., Always On Availability Groups) Ensure data security through proper access controls, encryption, and compliance with organizational policies Perform proactive health checks, performance tuning, and capacity planning Troubleshoot and resolve database-related incidents, including performance degradation and service disruptions Manage database maintenance activities such as patching coordination, upgrades planning, and configuration optimization Maintain and enforce database standards, naming conventions, and governance practices Support data migration, replication, and integration activities when required Maintain comprehensive documentation of database environments, configurations, and operational procedures Collaborate with application, infrastructure, and security teams to ensure efficient and secure data services delivery
Microsoft SQL Server Specialist A highly skilled Database Engineer responsible for the administration, management, and optimization of Microsoft SQL Server environments, ensuring high availability, performance, and data security. The role focuses on maintaining critical database systems, supporting business applications, and implementing best practices for database management and governance. Key Responsibilities:Manage and administer Microsoft SQL Server environments, ensuring stability, performance, and availability of databases Monitor database performance and optimize queries, indexing strategies, and resource utilization Manage and maintain backup, restore, and disaster recovery processes, including high availability solutions (e.g., Always On Availability Groups) Ensure data security through proper access controls, encryption, and compliance with organizational policies Perform proactive health checks, performance tuning, and capacity planning Troubleshoot and resolve database-related incidents, including performance degradation and service disruptions Manage database maintenance activities such as patching coordination, upgrades planning, and configuration optimization Maintain and enforce database standards, naming conventions, and governance practices Support data migration, replication, and integration activities when required Maintain comprehensive documentation of database environments, configurations, and operational procedures Collaborate with application, infrastructure, and security teams to ensure efficient and secure data services delivery
Summary:We are seeking a highly skilled and proactive L2 DBA Support Engineer to join our team. The successful candidate will be responsible for the administration, support, maintenance, troubleshooting, and optimization of enterprise database environments. This role requires strong operational expertise to ensure database availability, performance, integrity, security, and compliance with agreed Service Level Agreements (SLAs).<br>Responsibilities Operations Responsibility Provide day-to-day operational support for Microsoft SQL Server, Oracle Database, and Mongo DB environments. Perform database installation, configuration, patching, upgrades, migrations, and troubleshooting activities. Execute backup, recovery, and disaster recovery procedures according to established policies. Ensure database security, compliance, and access control management. Manage database user accounts, privileges, roles, and auditing requirements. Identify opportunities for automation and operational efficiency improvements. Develop and maintain operational runbooks, standard operating procedures (SOPs), and technical documentation. Participate in a rotating 24x7 on-call support schedule to ensure service continuity and timely incident response outside business hours. Strong Linux/Unix administration knowledge. Familiarity with monitoring and ticketing systems in enterprise environments.<br>Oracle Database Administration Administer Oracle Database environments including installation, configuration, patching, upgrades, performance tuning, backup, recovery, and troubleshooting. Support Oracle RAC, Data Guard, ASM, and Oracle Enterprise Manager environments. Manage Oracle Golden Gate replication environments. Support Oracle Exadata systems and related database services. Administer Oracle E-Business Suite (EBS) environments, including:Installation and configuration Cloning and refresh activities Patching and upgrades Performance monitoring and tuning Troubleshooting and operational support<br>Microsoft SQL Server Administration Install, configure, patch, upgrade, and maintain Microsoft SQL Server environments. Manage SQL Server backup and recovery operations. Monitor and optimize SQL Server performance. Implement and support High Availability (HA) and Disaster Recovery (DR) solutions, including:Failover Cluster Instances (FCI) Always On Availability Groups Log Shipping and Replication Troubleshoot database, replication, and availability-related issues.<br>Mongo DB & NoSQL Administration Administer Mongo DB environments including deployment, configuration, monitoring, backup, recovery, and troubleshooting. Support Mongo DB replication and sharding architectures. Perform performance tuning and capacity planning activities. Maintain database security and operational best practices. Exposure to additional NoSQL platforms such as Postgre SQL, MySQL, Cassandra, or Redis is considered an advantage.<br>Qualifications Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field.5–7 years of hands-on experience in enterprise database administration and support.<br>Preferred Certifications Oracle Certified Professional (OCP) Microsoft SQL Server Administration Certification. Mongo DB DBA Associate or Professional Certification. ITIL Foundation Certification.
<p><h4>About Al-Futtaim Group</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>Overview of the role</h4>
<p>Support and drive the specialty leasing function by maximizing revenue generation through short-term leasing opportunities, activations, kiosks, pop-up concepts, and promotional spaces across the mall. The role is responsible for enhancing the tenant mix, strengthening customer engagement, and ensuring all specialty leasing activities align with the asset management strategy, revenue objectives, occupancy targets, and overall customer experience goals.</p>
<h4>What you will do</h4>
<li>Assist in developing and executing the specialty leasing strategy in alignment with overall mall and asset objectives.</li>
<li>Oversee day-to-day specialty leasing operations, including kiosks, RMUs (Retail Merchandising Units), pop-up stores, and promotional activities.</li>
<li>Conduct regular market research to identify new retail concepts, seasonal trends, and potential partners.</li>
<li>Negotiate and finalize rental agreements, ensuring compliance with company policies, financial controls, and legal requirements.</li>
<li>Monitor tenant performance, occupancy levels, and revenue contributions, taking corrective actions when necessary.</li>
<li>Support in the preparation of specialty leasing budgets, revenue forecasts, and periodic management reports.</li>
<li>Build and maintain strong relationships with brands, agencies, and vendors to secure new business opportunities and long-term partnerships.</li>
<li>Coach, guide, and follow up with specialty leasing executives and administrative staff to ensure performance standards, target achievement, and professional development.</li>
<h4>Required skills to be successful</h4>
<li>3–6 years of experience in leasing, preferably within shopping malls, retail destinations, or mixed-use developments.</li>
<li>Proven track record of achieving leasing and revenue targets while managing multiple stakeholders, tenants, brands, and agencies.</li>
<li>Strong negotiation, business development, and commercial acumen, with the ability to identify and secure new revenue-generating opportunities.</li>
<li>Solid understanding of retail real estate, mall operations, specialty leasing, and tenant management practices.</li>
<li>Ability to analyze market trends, customer behavior, and commercial performance to identify growth opportunities.</li>
<li>Excellent communication, relationship management, and stakeholder engagement skills.</li>
<li>Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.</li>
<li>Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word, as well as leasing or asset management systems.</li>
<h4>What equips you for the role</h4>
<li>Bachelor’s degree in Business Administration, Marketing, Real Estate, or a related field.</li>
<li>Demonstrated ability to build and maintain strong relationships with tenants, brands, agencies, and commercial partners.</li>
<li>Strong understanding of specialty leasing strategies, revenue generation, budgeting, forecasting, and market research.</li>
<li>Experience within mall management, retail leasing, or commercial real estate environments is highly preferred.</li>
<li>Bilingual proficiency in Arabic and English is preferred.</li>
<li>Strong commercial drive, customer focus, communication, negotiation, and stakeholder management capabilities.</li>
<h4>About Al-Futtaim Group Real Estate</h4>
<p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p>
<p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p>
<p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>
<p><h4>About Al-Futtaim Group</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>Overview of the role</h4>
<p>The QA/QC Manager is pivotal in ensuring construction quality and compliance across projects, directly protecting the company's investment by minimizing defects and rework costs. The role demands mastery of the Quality Management System, leadership in monitoring various entities' compliance, and strategic execution of continuous improvement initiatives tailored to project specifications and standards. Success in this position involves effective collaboration with project teams, supervision consultants, and contractors, alongside robust documentation management and regulatory adherence, ultimately culminating in seamless project handover and client satisfaction.</p>
<h4>What you will do</h4>
<strong>Quality Management System</strong><br>
<ul>
<li>Develop, implement, and maintain the Quality Management System (QMS) across assigned projects in accordance with company procedures and international quality standards.</li>
<li>Ensure successful implementation of QMS across all assigned projects.</li>
</ul>
<strong>Supervision and Evaluation</strong><br>
<ul>
<li>Monitor and evaluate the performance of Supervision Consultants to ensure effective quality control, timely inspections, contract compliance, and proper administration of quality processes.</li>
<li>Hire good calibres for the supervision team and enhance documentation cycle and quality of submittals.</li>
<li>Increase quality audits and ensure compliance with company policies, health & safety requirements, environmental regulations, Egyptian Building Codes, and applicable international quality standards.</li>
</ul>
<strong>Contractor Compliance</strong><br>
<ul>
<li>Monitor Contractors' compliance with approved drawings, technical specifications, method statements, Egyptian Codes, and contractual requirements.</li>
<li>Reduce rejected or approved with comments submissions and ensure reduction in recurring quality defects through continuous improvement initiatives.</li>
</ul>
<strong>Documentation Management</strong><br>
<ul>
<li>Manage the complete QA/QC documentation cycle ensuring proper recording, tracking, filing, and retrieval of all quality records.</li>
<li>Ensure documentation compliance rate and audit readiness.</li>
<li>Review and monitor Inspection Requests (IRs), Material Inspection Requests (MIRs), Method Statements, Material Submittals, RFIs, Mock-ups, and Testing Reports.</li>
<li>Review, monitor, and ensure timely closure of Non-Conformance Reports (NCRs), Corrective Action Requests (CARs), Preventive Actions, and Quality Observations.</li>
</ul>
<strong>Project Collaboration</strong><br>
<ul>
<li>Participate in project milestone inspections, snagging, de-snagging, practical completion, and final handover processes.</li>
<li>Ensure snag closure rate before handover and compliance with company quality objectives.</li>
</ul>
<h4>Required skills to be successful</h4>
<ul>
<li>Proficiency in quality management systems and document control processes.</li>
<li>Strong command of Microsoft Office and AutoCAD.</li>
<li>Excellent analytical and reporting skills.</li>
<li>Leadership and people development.</li>
</ul>
<h4>What qualifies you for the role</h4>
<ul>
<li>Bachelor’s degree in civil engineering or architectural engineering.</li>
<li>Minimum 10 years of progressive experience in Quality Assurance & Quality Control within the construction or real estate development industry.</li>
<li>Proven experience delivering large-scale residential, commercial, mixed-use, and infrastructure developments in Egypt.</li>
<li>Extensive knowledge of Egyptian Building Codes, construction specifications, and international quality standards.</li>
</ul>
<h4>About Al-Futtaim Group Real Estate</h4>
<p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p>
<p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p>
<p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>
<p><h4>About Al-Futtaim Group</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>Overview of the Role</h4>
<p>The Digital Marketing Manager is responsible for planning and executing a comprehensive digital marketing strategy that raises brand awareness and drives sales for the Al-Futtaim Group Real Estate & CFC brands. Reporting to the Head of Marketing, the manager will lead the digital performance management, overseeing digital channels and social media optimization. The role requires aligning strategies with the regional team and handling coordination with digital agencies, ensuring a strong digital presence and technological innovation in the real estate sector.</p>
<h4>What You Will Do</h4>
<strong>Strategy Development and Management</strong><br>
<li>Responsible for planning, developing, implementing and managing the digital marketing strategy that promotes our brand awareness and generates sales.</li>
<li>Prepare and manage the digital marketing budget.</li>
<li>Build the digital marketing road map.</li>
<li>Achieve the set digital marketing plan while aligning with annual marketing objectives.</li>
<li>Best use of budget; cost versus benefit value.</li>
<strong>Performance and Optimization</strong><br>
<li>Oversee and promote the company's digital platforms, channels and social media accounts.</li>
<li>Ensure brands are fully optimized and managed properly (SEO/SEM).</li>
<li>Monitor and evaluate competition digital work.</li>
<li>Increase the number of followers on all our social media pages.</li>
<li>Deliver regular reports on the real estate industry digital marketing activities.</li>
<li>Increase visitation, time on site and delivery of best practice agreed in digital plan.</li>
<strong>Coordination and Agency Management</strong><br>
<li>Align with the regional digital marketing team to ensure brand consistency.</li>
<li>Comply with the regional branding strategy.</li>
<li>In charge of digital agencies tenders procedures when needed.</li>
<li>Coordinate digital work with digital agencies.</li>
<li>Perform digital media buying when needed.</li>
<li>Ensure efficiency of agency campaign outcomes and savings on media buying.</li>
<strong>Team Development and Communication</strong><br>
<li>Manage and develop the digital marketing executive.</li>
<li>Assist marketing team on technical related requirements from the media agency.</li>
<li>Development of the marketing executive technically.</li>
<li>Maintain smooth daily line of communication with digital agencies.</li>
<strong>Performance Measurement and Technological Advancement</strong><br>
<li>Measure ROIs and set KPIs for digital campaigns.</li>
<li>Evaluate effectiveness of plans with ROI and delivery of KPI metrics.</li>
<li>Stay up-to-date with digital technology developments and real estate digital marketing and industry updates.</li>
<li>Introduce new technologies to our plan if and when seen needed.</li>
<h4>Required Skills to Be Successful</h4>
<li>Strong digital marketing experience and strategy development.</li>
<li>Proficiency in media buying and SEO/SEM optimization.</li>
<li>Excellent interpersonal and negotiation skills.</li>
<li>Ability to manage and develop a digital marketing team.</li>
<h4>What Qualifies You for the Role</h4>
<li>Bachelor's degree in Commerce, Arts, or a marketing-related major.</li>
<li>Minimum 5-7 years of experience in digital marketing.</li>
<li>Proficiency in MS Office and Mac.</li>
<li>Experience with media buying and digital marketing tools.</li>
<li>Skills in Adobe Photoshop and Illustrator are a plus.</li>
<h4>About Al-Futtaim Group Real Estate</h4>
<p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p>
<p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p>
<p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>You will be responsible for recording daily financial transactions, handling accounts payable and receivable cycles, preparing financial analysis and reports, assisting with budgeting and audit preparations, supporting month-end and year-end close processes, ensuring compliance with tax laws, and making recommendations to improve accounting processes and procedures, including preparing monthly bank reconciliations. As the Senior Accountant, you will be in charge of : Recording daily financial transactions to the system (Accounts payable/receivable - Cash receipts - General ledger Payroll - Revenue and expenditure - Balance sheet accounts). Handle Accounts payable cycle including the invoice processing up to finalizing the payment. Handle Accounts receivables cycle and issuing the invoices to the customer in addition to follow up on the collection. Preparing the financial analyses and reports. Prepare the monthly and annual cash forecast. Assisting with preparing and monitoring budgets. Assisting with annual audit preparations. Supporting month-end and year-end close processes Preparing the tax activities including income tax, WHT, VAT, and salary tax, and ensuring full compliance with tax laws and regulations. Making and implementing recommendations to improve accounting processes and procedures, performing other duties as assigned or required Preparing monthly bank reconciliation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The ideal candidate will have: Bachelor s degree in accounting, English section is a must. 4-6 years of experience in a similar role CMA/ IFRS is a bonus Previous experience in E-Educational/ E-commerce is a plus. Strong attention to details Excellent communication and documentation skills Advanced computer skills in MS Office, accounting software and database Fluent English is required</p><p></p></section>
<p><h4>Overview of the role</h4>
<p>The retail sales representative plays a crucial role in building strong relationships with customers to guide them in purchasing products from the company’s offerings. This role is responsible for upholding the company’s merchandising standards and ensuring stock availability to meet sales targets. The retail sales representative is successful by consistently exceeding customer expectations, understanding and adapting to varied customer needs, actively seeking sales opportunities, and effectively promoting products.</p>
<h4>What you will do</h4>
<strong>Operational & commercial</strong><br>
<ul>
<li>Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.</li>
<li>Review daily stock levels on all products in the assigned area and recommend orders to the shopkeeper.</li>
<li>Coordinate with the procurement executive for information pertaining to stocks in the assigned area.</li>
<li>Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.</li>
<li>Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.</li>
<li>Be understanding and sensitive in meeting diverse customers' needs by initiating and developing effective relationships with customers, thereby establishing trust and confidence.</li>
<li>Understand and determine customers' requirements to prepare a pro forma invoice.</li>
<li>Maintain contact with and advise customers on news or recently received items of interest as well as follow up on quotations sent in an effort to convert them to actual sales.</li>
<li>Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.</li>
<li>Promote sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve established sales targets.</li>
<li>Suggest means of improving sales to the supervisor and determine slow-moving or non-selling items, suggesting sales actions.</li>
<li>Maintain a full display of products via merchandising methods as laid down by the company.</li>
<li>Be an expert on the product range within HFB.</li>
<li>Stay aware of developments in the local market by being attentive to information given by customers, being aware of advertising and promotions in the media, and making scheduled market visits to maintain the company's competitive advantage.</li>
<li>Keep up to date with changes in the company's product range such as new items or changes in existing items; keep the sales manager informed of any customer's problems/comments on the product range and/or any gaps in the range.</li>
</ul>
<h4>Required skills to be successful</h4>
<ul>
<li>Proactivity and initiative in sales.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Problem-solving abilities.</li>
<li>Customer focus and service-oriented mindset.</li>
</ul>
<h4>What qualifies you for the role</h4>
<ul>
<li>Secondary education.</li>
<li>Minimum of 3 years experience in a similar sales role.</li>
<li>Proactivity and a sales-driven mindset.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving skills.</li>
<li>Good command of the English language.</li>
<li>Good command of the Arabic language is preferred.</li>
</ul>
<h4>About Al-Futtaim Group Real Estate</h4>
<p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p>
<p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p>
<p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p>
<h4>About Al-Futtaim Malls</h4>
<p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p>
<p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p>
<p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p>
<h4>About Al-Futtaim Engineering & Technologies</h4>
<p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p>
<p>The engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p>
<p>The technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p>
<p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We are seeking a talented IT Oracle professional to join our dynamic team in the market research sector. In this role, you will play a crucial part in managing and optimizing our Oracle databases, ensuring data integrity and availability for our research initiatives. As a member of our team, you will have the opportunity to work in a collaborative environment where your contributions directly impact our strategic decisions and business growth.</p><p>At our company, we believe in fostering a culture of continuous learning and development. You will have access to various training programs and resources that will help you enhance your technical skills and advance your career. Our supportive team environment encourages innovation and creativity, allowing you to share your ideas and drive projects that can lead to significant improvements in our processes and services.</p><p>As you grow with us, you will also have the chance to take on more responsibilities and leadership roles within the organization. We are committed to your professional development and will provide mentorship and guidance to help you reach your career goals. Join us and be a part of a forward-thinking company that values your expertise and is dedicated to making a difference in the market research industry.</p><p><b>Responsibilities:</b></p><ol><li>Manage and maintain Oracle databases, ensuring optimal performance and availability to support critical business operations and research activities.</li><li>Develop and implement database backup and recovery strategies, utilizing tools and scripts to minimize data loss and ensure business continuity.</li><li>Collaborate with cross-functional teams to design and optimize database schemas and structures that align with project requirements and enhance data accessibility.</li><li>Monitor database performance and troubleshoot issues, using diagnostic tools and techniques to identify bottlenecks and implement solutions for improved efficiency.</li><li>Conduct data analysis and reporting, providing insights that inform strategic decisions and enhance the effectiveness of our market research initiatives.</li><li>Stay updated with the latest Oracle technologies and best practices, continuously integrating new features and functionalities to enhance our database systems.</li><li>Create and maintain comprehensive documentation for database configurations, processes, and procedures to ensure knowledge transfer and compliance.</li><li>Provide technical support and training to team members on database usage and best practices, fostering a culture of knowledge sharing and collaboration.</li><li>Assist in the development of data governance policies and standards to ensure data quality, security, and compliance with industry regulations.</li></ol> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Proficiency in Oracle Database management and administration is essential for optimizing performance and ensuring data integrity.</li><li>Strong knowledge of SQL and PL/SQL for effective data manipulation and querying.</li><li>Experience with database backup and recovery tools and techniques to protect critical data assets.</li><li>Ability to analyze and troubleshoot database performance issues to enhance operational efficiency.</li><li>Familiarity with data modeling and database design principles to create efficient schemas.</li><li>Understanding of data governance and compliance requirements to maintain data quality and security.</li><li>Excellent communication skills to collaborate effectively with cross-functional teams and provide training.</li></ul></div>
Job Requisition ID: 179252Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day<br>Overview of the role:Support the Commercial Property Management function by overseeing the operational, financial, and community performance of the commercial office portfolio. The role is responsible for managing tenant relationships, service charge administration, asset enhancement initiatives, and day-to-day property operations while ensuring compliance with lease obligations, landlord requirements, and statutory regulations. The position plays a key role in maximizing occupancy, enhancing tenant satisfaction and retention, improving operational efficiency, and collaborating with Leasing, Facilities Management, Finance, and Development teams to optimize long-term asset performance and value. What you will do:Manage the operational and commercial performance of the office portfolio to maximize occupancy, tenant retention, and long-term asset value. Build and maintain strong relationships with tenants, owners, consultants, contractors, and internal stakeholders to deliver a high-quality tenant experience. Lead tenant engagement initiatives, resolve escalations, and implement community programs that enhance customer satisfaction and retention. Identify, develop, and deliver asset enhancement initiatives that improve operational efficiency, sustainability, tenant experience, and overall asset performance. Oversee service charge budgeting, financial reporting, cost recovery, and cost optimization initiatives in collaboration with Finance and relevant stakeholders. Coordinate with Facilities Management and Operations teams to ensure effective maintenance, service delivery, contractor performance, and business continuity. Oversee tenant fit-out approvals, technical reviews, and project execution, ensuring compliance with landlord standards, lease obligations, and statutory requirements. Monitor property performance, operational KPIs, budgets, and tenant satisfaction metrics, preparing regular reports and recommending continuous improvement initiatives. Lead, coach, and develop the property management team, fostering a culture of accountability, operational excellence, and customer-centric service delivery. Required Skills to be successful:10+ years of experience in Commercial Property Management, Asset Management, Facilities Management, Real Estate Operations, or Mixed-Use Developments, with at least 3 years in a leadership role. Proven experience managing commercial office portfolios, including tenant relationship management, service charge administration, and operational governance. Strong understanding of commercial building systems, MEP infrastructure, property operations, fit-out coordination, and asset management principles. Demonstrated experience delivering asset enhancement initiatives, operational improvements, and value creation programs that enhance tenant satisfaction and long-term asset performance. Experience managing service charge budgets, financial performance, reporting, and cost optimization initiatives. Strong stakeholder management skills with the ability to collaborate effectively with tenants, owners, consultants, contractors, Leasing, Facilities Management, Finance, and Operations teams. Excellent communication, leadership, organizational, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office applications and property management or reporting systems, with strong data analysis and reporting capabilities. What equips you for the role:Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related Engineering discipline. Professional certifications in Property Management, Facilities Management, Asset Management, or Project Management are considered an advantage. Strong knowledge of commercial property governance, MEP operations, service charge management, fit-out processes, and asset enhancement strategies. Good understanding of local regulations, health & safety requirements, and statutory compliance for commercial properties. Demonstrated ability to lead high-performing teams, influence stakeholders, and drive operational excellence. Excellent command of English, both written and spoken. High level of professionalism, integrity, ethical conduct, and commitment to maintaining community standards.<br>About Al-Futtaim Group Real Estate The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.