Call Center Jobs - Alexandria Egypt

<p>* Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</p><p>*Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p><p>* Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</p><p>* Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p><p>* Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p><p>* Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions.</p><p>* Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</p><p>* Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p><p>* Work in coordination with all departments and ensure the flow of necessary information.</p><p>* Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p><p>* Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p><p>* Follow the VIP procedures and greet VIP guests and bid them farewell.</p><p>* Walk agency representatives and potential guests around the facility.</p><p>* Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p><p>* Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</p><p>* Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</p><p>* Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p><p>* Support hotel sales. Is authorised to sell charged services.</p><p>* Take part in the Emergency Response Teams.</p><p>* Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</p><p>* Respond to guest inquiry forms and all written suggestions, complaints etc</p><p>* Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p><p>* Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p><p>* Take part in training programmes and departmental internal communication meetings.</p><p>* Due to being in direct contact with guests, must always look clean, neat and fresh.</p><p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p><p>* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>* Education: At least a high school diploma.</p><p>* Experience: At least 2 years of experience in the industry.</p><p>* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p><p>* Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><p>* Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p>

<p>* Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</p> <p>*Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p> <p>* Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</p> <p>* Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p> <p>* Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p> <p>* Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions.</p> <p>* Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</p> <p>* Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p> <p>* Work in coordination with all departments and ensure the flow of necessary information.</p> <p>* Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p> <p>* Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p> <p>* Follow the VIP procedures and greet VIP guests and bid them farewell.</p> <p>* Walk agency representatives and potential guests around the facility.</p> <p>* Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p> <p>* Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</p> <p>* Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</p> <p>* Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p> <p>* Support hotel sales. Is authorised to sell charged services.</p> <p>* Take part in the Emergency Response Teams.</p> <p>* Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</p> <p>* Respond to guest inquiry forms and all written suggestions, complaints etc</p> <p>* Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p> <p>* Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p> <p>* Take part in training programmes and departmental internal communication meetings.</p> <p>* Due to being in direct contact with guests, must always look clean, neat and fresh.</p> <p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p> <p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p> <p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p> <p>* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p> <p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>* Education: At least a high school diploma.</p> <p>* Experience: At least 2 years of experience in the industry.</p> <p>* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p> <p>* Courses and Training: Prior attendance in seminars and trainings related to the job.</p> <p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p> <p>* Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><strong>BUSINESS INTRODUCTION</strong><br>Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br><strong>JOB TITLE</strong><br>Associate Manager - Quality &amp; Hygiene | MAF Retail | Hypermarket Egypt<br><strong>ROLE SUMMARY</strong><br>The Associate Manager - Quality and Hygiene is responsible for supporting activities to ensure the highest quality of hygiene and food safety in all areas of operations within the store.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Support the analysis of quality and food safety standards and implement continuous improvements.</li><li>Implement the internal quality and hygiene procedures.</li><li>Maintain all documents related to hygiene procedures to ensure quality .</li><li>Research and maintain a record of all food safety developments and changes in regulations.</li><li>Implement corrective activities put into place due to audit results .</li><li>Implement the hygiene and food safety awareness/climate in the stores to ensure highest quality.</li><li>Monitor the storage of fresh food according to the set standards and procedures.</li><li>Monitor and report on food storage complies with the required health and safety standards .</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s Degree in Food Science or equivalent .</li><li>5+ years in related food quality control, 3+ years within the retail working with food is preferable.</li><li>Excellent communication and presentation skills.</li><li>Process associated with the development and monitoring of products.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<strong>Location: Egypt<br><br></strong><strong>Market Unit: Managed Cloud Services <br><br></strong><strong>Career Level: Professionals<br><br></strong><strong>SENIOR CONSULTANT SAP BASIS (M/F/D)<br><br></strong><strong>What Makes Your Job Exciting<br><br></strong><ul><li>As part of our Technology Center of Excellence you work with our customers on SAP system landscape related aspects, and assist with the installation and maintenance of SAP systems and the associated middleware components</li><li>You implement corrections, plan release upgrades, and take care of installations, updates and patches<br><br></li></ul><strong>Your Experience And Approach<br><br></strong><ul><li>In addition to a successfully completed vocational training or an academic degree, you have at least 5 years of practical experience in SAP Basis consulting or SAP Basis support</li><li>Experience with SAP S/4HANA is preferred.</li><li>Experience with RISE with SAP is a plus.</li><li>Ideally, you have hands-on experience with SAP migrations, especially related to S/4HANA or RISE transformations.</li><li>You have experience in supporting customers or specialist departments in SAP Basis operations, administration, support and monitoring</li><li>You are able to develop trust-based and collaborative working relationships when advising customers</li><li>You apply a rigid and structured approach to problem identification, analysis and resolution</li><li>Team spirit, the ability to work under pressure and a good amount of flexibility to react quickly to new requirements form part of your personal DNA</li><li>Very good English language skills - German language skills (as a plus)</li><li>Ability to work independently and results-oriented<br><br></li></ul><strong>Your Benifits<br><br></strong><ul><li>Challenging and varying assignments with world market leaders and hidden champions</li><li>Vast opportunities for building, nurturing and honing your skills through regular knowledge exchange with our experts </li><li>Autonomy, flexibility in your daily work</li><li>Extensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in Germany</li><li>Secure role in a friendly, open-minded, and committed team</li><li>Attractive salary package; social insurance and private medical insurance.</li><li>40 hours per week following the Egyptian vacation system, weekend on Friday &amp; Saturday.<br><br></li></ul>We look forward to receiving your online application!

<h2>About the job</h2><p></p><p>Madarsoft is looking for an experienced <strong>Ad Quality Operations Manager</strong> to lead and optimize ad review and filtering operations <strong>across our mobile applications</strong>, ensuring a safe and appropriate advertising experience while protecting advertising revenue.</p><p></p><p>In this role, you will lead the ad filtering team, establish clear content review policies, improve operational efficiency, and collaborate with technical and monetization teams to ensure accurate, timely, and revenue-conscious ad quality decisions.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Lead daily ad review and filtering operations, setting measurable targets and monitoring team productivity and accuracy.</p></li><li><p>Develop, maintain, and continuously improve <strong>Ad Quality Guidelines &amp; Playbooks</strong> to ensure consistent decisions across the team.</p></li><li><p>Manage complex and borderline advertising cases, making timely decisions on policy violations and high-risk ads.</p></li><li><p>Work with advertising networks such as <strong>Google AdMob and Pangle</strong> to resolve issues and escalate violations.</p></li><li><p>Collaborate with Programming&nbsp; and Product teams to enhance internal dashboards and ad filtering tools.</p></li><li><p>Coordinate with the Monetization team to assess the potential revenue impact of large-scale blocking decisions.</p></li><li><p>Monitor KPIs, including resolution time, filtering accuracy, team productivity, and the impact of blocking decisions on advertising revenue.</p></li><li><p>Establish quality control processes, including regular re-checks of approved and blocked ads.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Requirements:</strong></p><ul><li><p><strong>3–5 years of experience</strong> in Ad Operations, Ad Quality, or Advertising Content Moderation, including proven team leadership experience.</p></li><li><p>Strong knowledge of advertising networks and platforms, particularly <strong>Google AdMob, Pangle, and Ad Review Center</strong>.</p></li><li><p>Understanding of advertising metrics and concepts, including <strong>eCPM, Fill Rate, and Bidding</strong>.</p></li><li><p>Ensure accurate identification and blocking of policy-violating ads using <strong>targeting tools</strong> such as <strong>Creative ID</strong> and <strong>Buyer App ID.</strong></p></li><li><p>Strong analytical, problem-solving, and decision-making skills, especially when handling complex or time-sensitive cases.</p></li><li><p>Experience setting performance targets, evaluating team performance, and improving operational processes.</p></li><li><p>Excellent communication skills in both Arabic and English.</p></li></ul><p><strong>Benefits:</strong></p><ul><li><p>Competitive salary</p></li><li><p>Social Insurance without Any deduction from the Salary</p></li><li><p>Medical Insurance without Any deduction from the Salary</p></li><li><p>6 days per week, 8 working hours per day, including a 1-hour break</p></li></ul><ul><li><p>Continues training.</p></li></ul><p></p>

<p><span>Madarsoft is looking for an experienced </span><strong>Ad Quality Operations Manager</strong><span> to lead and optimize ad review and filtering operations </span><strong>across our mobile applications</strong><span>, ensuring a safe and appropriate advertising experience while protecting advertising revenue.</span></p><p><br></p><p><span>In this role, you will lead the ad filtering team, establish clear content review policies, improve operational efficiency, and collaborate with technical and monetization teams to ensure accurate, timely, and revenue-conscious ad quality decisions.</span></p><strong>Key Responsibilities</strong><ul><li><span>Lead daily ad review and filtering operations, setting measurable targets and monitoring team productivity and accuracy.</span></li><li><span>Develop, maintain, and continuously improve </span><strong>Ad Quality Guidelines &amp; Playbooks</strong><span> to ensure consistent decisions across the team.</span></li><li><span>Manage complex and borderline advertising cases, making timely decisions on policy violations and high-risk ads.</span></li><li><span>Work with advertising networks such as </span><strong>Google AdMob and Pangle</strong><span> to resolve issues and escalate violations.</span></li><li><span>Collaborate with Programming&nbsp; and Product teams to enhance internal dashboards and ad filtering tools.</span></li><li><span>Coordinate with the Monetization team to assess the potential revenue impact of large-scale blocking decisions.</span></li><li><span>Monitor KPIs, including resolution time, filtering accuracy, team productivity, and the impact of blocking decisions on advertising revenue.</span></li><li><span>Establish quality control processes, including regular re-checks of approved and blocked ads.</span></li></ul><strong>Requirements</strong><ul><li><strong>3–5 years of experience</strong><span> in Ad Operations, Ad Quality, or Advertising Content Moderation, including proven team leadership experience.</span></li><li><span>Strong knowledge of advertising networks and platforms, particularly </span><strong>Google AdMob, Pangle, and Ad Review Center</strong><span>.</span></li><li><span>Understanding of advertising metrics and concepts, including </span><strong>eCPM, Fill Rate, and Bidding</strong><span>.</span></li><li><span>Ensure accurate identification and blocking of policy-violating ads using </span><strong>targeting tools</strong><span> such as </span><strong>Creative ID</strong><span> and </span><strong>Buyer App ID.</strong></li><li><span>Strong analytical, problem-solving, and decision-making skills, especially when handling complex or time-sensitive cases.</span></li><li><span>Experience setting performance targets, evaluating team performance, and improving operational processes.</span></li><li><span>Excellent communication skills in both Arabic and English.</span></li></ul><strong>Interested?</strong><p><span>If you have the experience to lead ad quality operations while balancing content safety, filtering accuracy, and revenue performance, we’d love to hear from you.</span></p>

<p>About the Job</p><p><br></p><p><strong>Le Metropole Luxury Heritage Hotel – Alexandria</strong></p><p><br></p><p>5 Stars Heritage Luxury Since 1902.</p><p><br></p><p>Located in the heart of Alexandria, Le Metropole Hotel stands as one of Egypt’s most iconic heritage landmarks.</p><p><br></p><p>Since 1902, the hotel has preserved the elegance of a golden era, offering a unique blend of timeless architecture, refined service, and luxury hospitality overlooking the Mediterranean.</p><p><br></p><p>At Paradise Inn Group, we are redefining heritage hospitality by combining tradition with modern excellence — and we are building a world-class team to lead this vision.</p><p><br></p><p><strong>We are seeking an exceptional F&amp;B leader to elevate our dining experience to world-class standards.</strong></p><p><br></p><p><strong>Role:</strong></p><ul><li>Lead all F&amp;B operations with a focus on luxury service, innovation, and profitability.</li></ul><p><br></p><p><strong>Requirements:</strong></p><ul><li>15+ years in 5-star hospitality</li><li>Strong leadership in fine dining &amp; luxury service</li></ul><p><br></p><p><strong>Privileges:</strong></p><ul><li>Monthly bonus up to 30%</li><li>Accommodation provided</li><li>Comprehensive medical insurance</li><li>Life insurance policy after 1 year</li></ul><p><br></p><p>About Paradise Inn Group</p><p>Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria’s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King Edward Outlets: Blue harbor Cafe &amp; Restaurant - The Cruise Rooftop Lounge Locations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait Citadel Near to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Center Alexandria.</p>

<p>About the Job</p><p><br></p><p><strong>Le Metropole Luxury Heritage Hotel – Alexandria</strong></p><p><br></p><p>5 Stars Heritage Luxury Since 1902.</p><p><br></p><p>Located in the heart of Alexandria, Le Metropole Hotel stands as one of Egypt’s most iconic heritage landmarks.</p><p><br></p><p>Since 1902, the hotel has preserved the elegance of a golden era, offering a unique blend of timeless architecture, refined service, and luxury hospitality overlooking the Mediterranean.</p><p><br></p><p>At Paradise Inn Group, we are redefining heritage hospitality by combining tradition with modern excellence — and we are building a world-class team to lead this vision.</p><p><br></p><p><strong>We are seeking an exceptional F&amp;B leader to elevate our dining experience to world-class standards.</strong></p><p><br></p><p><strong>Role:</strong></p><ul><li>Lead all F&amp;B operations with a focus on luxury service, innovation, and profitability.</li></ul><p><br></p><p><strong>Requirements:</strong></p><ul><li>15+ years in 5-star hospitality</li><li>Strong leadership in fine dining &amp; luxury service</li></ul><p><br></p><p><strong>Privileges:</strong></p><ul><li>Monthly bonus up to 30%</li><li>Accommodation provided</li><li>Comprehensive medical insurance</li><li>Life insurance policy after 1 year</li></ul><p><br></p><p>About Paradise Inn Group</p><p>Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria’s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King Edward Outlets: Blue harbor Cafe &amp; Restaurant - The Cruise Rooftop Lounge Locations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait Citadel Near to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Center Alexandria.</p>

<p> WE'RE HIRING: Occupational Health &amp; Safety Specialist | Alexandria </p><p>Hi Tech Textile Egypt is hiring!</p><p>About Us:</p><p>Hi Tech Textile Egypt is a prominent textile manufacturer specializing in premium home textiles, apparel and technical fabrics. Founded in Jordan in 2000, we have grown into a globally recognized name delivering high-quality products to international markets. Our facility is located in Amrya Public Free Zone, Alexandria. </p><p>We are looking for a qualified Occupational Health &amp; Safety Specialist to join our team in Alexandria.</p><p>Location: Alexandria, Egypt - On-site (Amrya Free Zone)</p><p>Job Type: Full-Time</p><p>Key Responsibilities:</p><p>• Develop, implement and enforce Occupational Health &amp; Safety (OHS) policies and procedures in compliance with Egyptian Labor Law.</p><p>• Conduct full Risk Assessments (RA) and Job Safety Analysis (JSA) for all operations, machines and processes.</p><p>• Perform daily site inspections and internal safety audits to identify hazards and ensure corrective actions.</p><p>• Investigate all accidents, incidents, and near-misses and prepare detailed reports with root cause analysis.</p><p>• Organize and deliver HSE training: Safety Induction, Toolbox Talks, Fire Fighting, First Aid, and PPE usage.</p><p>• Manage and monitor Personal Protective Equipment (PPE) and ensure proper usage across the factory.</p><p>• Prepare and update Emergency Response Plans and lead evacuation drills.</p><p>• Maintain all HSE documentation, licenses, and records and ensure compliance with ISO 45001 &amp; ISO 14001.</p><p>• Liaise with governmental authorities and regulatory bodies.</p><p>Requirements &amp; Qualifications:</p><p>• Bachelor's Degree in Engineering, Science, or relevant field.</p><p>• Minimum 5 years of experience as an OHS / HSE Specialist - Industrial background is a MUST (Textile / Manufacturing preferred).</p><p>• Must hold required certifications: Certified Occupational Health &amp; Safety Specialist Course (Advanced Level ) from NIOSH accredited center, NEBOSH IGC / OSHA / IOSH is a strong plus.</p><p>• Solid knowledge of Egyptian Safety Laws, OSHA standards, and fire protection systems.</p><p>• Excellent reporting, training, and communication skills.</p><p>• Must be a resident of Alexandria - This is a mandatory requirement.</p><p>How to Apply:</p><p>If you are interested and meet the criteria, please send your CV to:</p><p>mosama@hi-techtextile.com</p><p>Please mention "HSE Specialist - Alexandria" in the subject line.</p><p>#Hiring #HiTechTextileEgypt #HSE #SafetyJobs #AlexandriaJobs #ManufacturingJobs #TextileJobs #EHS #OccupationalSafety #EgyptJobso</p>

<p>Care for plasma donor during plasmapheresis activity through successful donor and instrument setup, through successful collection process, and then successfully disconnect donor and complete initial processing unit of plasma unit. The employee maintains equipment and environment to assure a successful donor outcome and maintains professional and positive attitude to promote a calm and professional environment for the potential donor. - Rotational Shifts (not fixed), 5 working days and 2 days off, 8 working hours (Morning &amp; Night)</p><p>Key responsibility</p><ul><li>Assists in determining the suitability of donors to undergo plasmapheresis prior to venipuncture.</li><li>Responds to and assists with handling donor reactions in accordance with guidelines</li><li>Monitors donor and equipment to ensure health of donors and quality of product.</li><li>Sets up, disconnects and operates the automated plasmapheresis machines including response and evaluation of all auto pheresis troubleshooting displays, documentation of exceptions, etc.</li><li>Ensures the proper calibration and maintenance of auto pheresis machines and associated equipment.</li><li>May be trained to repair plasma equipment.</li><li>Disconnects and disposes of all contaminated disposable equipment.</li><li>Ensures proper cleaning of equipment and work area between donors.</li><li>Maintains accurate and thorough documentation of production records.</li><li>Ensures donor confidentiality.</li><li>Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.</li><li>Learns and maintains thorough familiarity and compliance with all local competent authority regulations. Standard Operating Procedure Manual, Current Good Manufacturing Practice (eGMP) and internal company procedures</li><li>Reports all unsafe working situations or conditions to area lead, supervisor or manager.</li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Academic experience required</h3><p>Nurse or Health Technical Institute graduate or equivalent.</p><h3>Professional Experience Required</h3><p>1 years of clinical experience. Experience with plasma or whole blood, and with GMP regulated environment preferred.</p><h3>Computing Skills</h3><p>MS Office knowledge preferred but not required.</p><h3>Personal Skills</h3><p>Communication and customer service skills. Organized and able to manage time effectively. Ability to work within a highly regulated, labor intensive, fast paced medical environment. Ability to understand and follow SOP's and protocols.</p><h3>Languages</h3><p>Written and spoken English and Arabic.</p>

Pharco Corporation<br><br>Job Purpose:<br><br>Is Responsible for driving sales and ensuring the effective promotion of the company’s pharmaceutical products to doctors, pharmacists, and other healthcare professionals. The role involves building strong relationships with healthcare providers, understanding their needs, and providing relevant product information to increase prescriptions and sales.<br><br>Key Responsibilities:<br><br><ul><li> Achieve sales target, sales growth and market share objectives for designated products on defined geographical territory via optimum sales and promotional activities.</li><li> Provide ongoing support and information to healthcare providers about the company’s products, including their benefits, proper usage, and any updates.</li><li>Market’s insight generation: Collect and share information about competitors and market changes and provide feedback to the management team.</li><li> Build long-term strategic relationships with healthcare professionals and key decision makers.</li><li> Prepare regular reports on sales performance, customer engagement, and market conditions.</li><li> Ensure compliance with regulatory requirements and company policies during all interactions with healthcare professionals.</li><li>Stay-up-to-date with the company’s products, including their indications, side effects, contraindications, and competitive products.</li><li>Deliver product presentations to healthcare professionals during meetings, seminars, and conferences.</li><li>Effectively plan use of the expenditure budget to maximize return on investment.</li><li>Daily updating call information and customer information into CRM Tool.</li><li>dentifying new business opportunities to achieve business objectives.Market Share Gain Adherence to A&amp;P tactical operational activities<br><br></li></ul>Qualifications:<br><br><ul><li> Education: Bachelors in Pharmacy, Biotechnology, Veterinary Medicine or Science.</li><li> Experience: 1 to 3 years of sales experience is required.</li><li> Previous respiratory experience is a must.</li><li> Owning a car is preferred.<br><br></li></ul><strong>Skills<br><br></strong><ul><li> Interpersonal Skills: Strong relationship-building skills to foster trust with healthcare professionals.</li><li> Communication Skills: Strong verbal and written abilities to effectively convey information and engage with diverse audiences.</li><li> Presentation Skills: Proficient in creating and delivering compelling presentations to stakeholders.</li><li> Analytical Skills: Ability to analyze data, market trends and customer feedback to improve products and services.</li><li> Problem-Solving Skills: Strong aptitude for identifying issues and developing effective solutions.</li><li> Negotiation Skills: Skilled in negotiating terms and agreements to achieve favorable outcomes</li></ul>

<ul><li><p><strong>Monitor and support</strong> industrial applications (PCS &amp; MES) to ensure smooth manufacturing operations.</p></li><li><p><strong>Provide technical support</strong> to production users and troubleshoot application-related issues.</p></li><li><p><strong>Assist in</strong> identifying system errors, investigating root causes, and following up on reported incidents.</p></li><li><p><strong>Use basic SQL queries</strong> to retrieve, validate, and analyze data.</p></li><li><p><strong>Support</strong> database maintenance, barcode systems, scanners, and production-related IT activities.</p></li><li><p><strong>Participate in</strong> MES implementation, system testing, and improvement projects.</p></li><li><p><strong>Coordinate</strong> minor project activities and follow up on tasks and deliverables.</p></li><li><p><strong>Assist in</strong> preparing technical documentation, user guides, and training materials.</p></li><li><p><strong>Support</strong> routine system checks, software updates, and basic scripting activities.</p></li><li><p><strong>Collaborate with</strong> IT, production, and engineering teams to ensure system reliability and minimize production downtime.</p></li></ul><p></p><p><strong>Outsourced Contract Details &amp; Benefits</strong></p><ul><li><p>Annual Fulltime Contract is signed and renewed based on performance through Top Business Co.</p></li><li><p>Medical &amp; Social &amp; life Insurance covered through Top Business Co.</p></li><li><p>Transportation provided via Prometeon.</p></li><li><p>Restaurant Meal &amp; Cafeteria Benefits provided via Prometeon.</p></li><li><p>Company giveaways provided via Prometeon.</p></li><li><p>Employee can enroll in departmental trainings after probation period.</p></li><li><p>Fridays &amp; Saturdays weekends</p></li><li><p>Sunday's smart working day (working from anywhere employee desire)</p></li><li><p>Annual Yearly bonus.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.</strong></p></li><li><p><strong>0–2 years of relevant experience; fresh graduates are welcome to apply.</strong></p></li><li><p><strong>Alexandria Residence is a must.</strong></p></li><li><p>Good knowledge of SQL fundamentals (SELECT, JOIN, WHERE, INSERT, UPDATE).</p></li><li><p>Good understanding of IT fundamentals, databases, and operating systems.</p></li><li><p>Good working knowledge of Microsoft Office, particularly Excel.</p></li><li><p>Good English command, both written and spoken.</p></li><li><p>Strong analytical, troubleshooting, and problem-solving skills.</p></li><li><p>Good communication and teamwork skills.</p></li><li><p>Familiarity with programming or scripting languages (Python, Java, C#, PowerShell, Bash) is a plus.</p></li><li><p>Basic knowledge of Windows or Linux environments is a plus.</p></li><li><p>Exposure to IT support, databases, MES, ERP, or industrial applications through internships or academic projects is an advantage.</p></li><li><p>Willingness to work on shifts and provide on-call support when required.</p></li></ul><p></p>

<p>We are looking to hire a commendable Executive Chef to manage our kitchen staff and resolve kitchen issues swiftly.</p><p><strong>Position Overview:</strong></p><ul><li>The executive chef attracts and retains staff, maintains a cooperative relationship with team members, optimizes staff productivity, and serves as a replacement in team members' absence.</li><li>You will train staff to use new recipes, cooking techniques, and equipment, and oversee cooks performing food preparation.</li><li>You will oversee the delivery of food supplies, prepare special dishes, and supervise overall kitchen operations during dinner service.</li><li>To ensure success you will ensure your team delivers high-quality, cost-effective dishes promptly. Top candidates are creative, service-oriented, and level-headed.</li><li>Location: Alexandria, Egypt.</li></ul><p><br></p><p><strong>Company Overview:</strong></p><p><strong>Our hotel chain is renowned for providing exceptional service and creating unforgettable experiences for our guests. With a strong commitment to excellence, we operate a network of luxury hotels in Alexandria, offering world-class amenities, exquisite dining options, and unparalleled comfort.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Ensuring promptness, freshness, and quality of dishes.</li><li>Coordinating cooks' tasks.</li><li>Implementing hygiene policies and examining equipment for cleanliness.</li><li>Designing new recipes, planning menus, and selecting plate presentations.</li><li>Reviewing staffing levels to meet service, operational, and financial objectives.</li><li>Hiring and training kitchen staff, such as cooks, food preparation workers, and dishwashers.</li><li>Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders.</li><li>Setting and monitoring performance standards for staff.</li><li>Obtaining feedback on food and service quality, and handling customer problems and complaints.</li></ul><p><br></p><p><strong>Qualifications and&nbsp;Requirements:</strong></p><ul><li>5+ years of experience in same position.</li><li>Advanced knowledge of food professional principles and practices.</li><li>Proficient knowledge of human resources management.</li><li>Excellent knowledge of BOH systems, ordering, and inventory.</li><li>Excellent communication skills.</li><li>Ability to meet deadlines.</li><li>Available to work on-call, shifts, after hours, over weekends, and on public holidays.</li></ul><p><br></p><p><strong>Benefits:</strong></p><ul><li>Attractive and competitive salary packages.</li><li>Luxury accommodation for non-resident hires.</li><li>Monthly performance-based bonuses.</li><li>Private health insurance.</li><li>Life insurance coverage.</li></ul>

<strong>Sutherland </strong>is a global digital transformation and experience-led powerhouse with more than 30 years of helping the world’s most recognizable brands deliver effortless, intuitive, and human-centered interactions.<br><br>We combine deep process expertise, innovative automation, design-thinking, and AI-driven technologies to reimagine and elevate both the customer and employee experience.<br><br>At Sutherland, we believe the strongest relationships are built on trust, value, and shared success — we call it <strong>One Sutherland</strong>.<br><br><strong>Job Description<br><br></strong><strong>Sutherland </strong>is looking to add to our Talent Acquisition Team to support hiring demands across the <strong>Egypt</strong> region with emphasis in the <strong>Alexandria &amp; Cairo </strong>areas. If you are a skilled, high-volume <strong>Recruiter</strong> and have the ability to succeed in a fast-paced environment - we want to hear from you! (Note this position is onsite, not remote)<br><br><strong>In this role you'll get to:<br><br></strong><ul><li>Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and / or new hires. </li><li>Build the company: Identify and recruit the best-fit personnel to help drive the team and company to higher levels. </li><li>Strengthen relationships: Establish and maintain communication with outside resources to help build a network for sourcing qualified applicants. </li><li>Support the team: Facilitate the completion of drug tests, background checks and other pre-employment requirements. <br><br></li></ul><strong>Qualifications<br><br></strong><strong>Our most successful candidates will have:<br><br></strong><ul><li>3+ years of experience in high-volume recruiting</li><li>Ability to identify, recruit and develop talent with tight timelines</li><li>BPO experience a major plus!</li><li>B2 or above English level</li><li>Must be able to work onsite in our Alexandria office</li><li>Ability to work in MS Office</li><li>Ability to efficiently manage time and keep track of multiple schedules, meetings and initiatives</li><li>Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player</li><li>Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner</li></ul>

<p><b style="font-size: 11px;"><i>About the role</i></b></p> <p>Four Seasons Hotel Alexandria is looking for a Sales Manager who can implement the marketing plan to maximize room s occupancy and average rate from both the corporate and group segments markets in the local and in the designated overseas markets. This position will be based in Cairo. </p> <p> </p> <p><i><b><br></b></i></p><p> <i> <b>What Will you do:</b> </i> </p> <ul> <li> The ability to make telephone and personal sales calls on accounts. Follow up promptly with appropriate action to support telephone and personal sales call. </li> </ul> <ul> <li> The ability to solicit and service Travel Agent, Wholesale, Tour Operator, Private Reserve, Volume Account, Worldwide Corporate, Group and Transient accounts. </li> </ul> <ul> <li> The ability to follow-up on all leads, Maintain a good relationship and generate group travel and individual leads for the WSO s and other Four Seasons Hotels. </li> </ul> <ul> <li> The ability to achieve weekly prospecting goal consistently. </li> </ul> <ul> <li> The ability to create permanent files for all groups with strong room night potential. </li> </ul> <ul> <li> The ability to negotiate with clients and achieve maximum revenue/profit potential while satisfying the client needs. </li> </ul> <ul> <li> The ability to evaluate, solicit, sell and confirm business as required meeting individual goals and overall budgeted sales and profitability. </li> </ul> <ul> <li> The ability to qualify prospective leads and accounts as to profitability. </li> </ul> <ul> <li> The ability to sell all hotels services. </li> </ul> <ul> <li> The ability to maintain an effective plan of correspondence. </li> </ul> <ul> <li> The ability to report on a monthly basis against plan/goal. </li> </ul> <ul> <li> The ability to keep managers promptly and fully informed of all problems or unusual matters of significance coming to his/her attention, so prompt corrective action could be taken where appropriate. </li> </ul> <p> </p> <p> <b> <i> What we offer: </i> </b> <br> Competitive Salary, wages, and a comprehensive benefits package </p> <p> Excellent Training and Development opportunities </p> <p> Complimentary Dry Cleaning for Employee Uniforms </p> <p> Complimentary Employee Meals </p> <p> </p> <p> </p> <p> </p> <p> </p><p><strong>Desired Candidate Profile</strong></p><ul> <li>Minimum 3-4 years of experience </li> <li> Reading, writing and oral proficiency in the English language. </li> <li> Good personal &amp; professional references. </li> <li> Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Delphi, Internet and Opera. </li> <li> Well organized and detail oriented </li> <li> Ability to work independently </li> <li> Display initiative, perseverance and analytical skills </li> <li> Based in Cairo </li> </ul>

<p><b>Responsibilities</b></p><p><br></p><p>Implement a territory S&amp;D plan and drive team’s execution to achieve the company objectives by delivering volume targets.</p><p>Set retail customer targets and distribution plan along with achieving their targets by category &amp; SKU on monthly basis, while ensuring delivering all incentives such as loyalty programs, discounts, coupons.</p><p>KPIs:</p><p><br></p><p>Review regularly the trade coverage plan by analyzing the market universe based on continuous refreshed data in order to ensure updated coverage status.</p><p>Ensure all required visits and outlet coverage is maximized as per month plan in an effective and efficient manner.</p><p>Manage the distribution of company brands through enhancing accounts relationships within the territory in order to ensure that availability is maximized in line with the needs of the market by outlet type.</p><p><b><br></b></p><p><b>Coaching</b>:</p><p><br></p><p>Develop efficient and effective S&amp;D team through on-the-job coaching &amp; feedback and off-the-job training as per WEC (Winning Every Customer) guidelines so that representation in the trade is superior to competition, ensuring achieving sales targets.</p><p>Ensure the quality of the EDGE execution standards &amp; steps of the call implementation for retail customers and ensure product range availability in accordance with the company's market share.</p><p>Assist in the coaching, mentoring and implementation of the Health &amp; Safety programs in the field.</p><p><br></p><p><b>Others:</b></p><p><br></p><p>Help salesmen to manage the market demand to ensure optimal stock available to meet demand and maximize freshness of product.</p><p>Explore new opportunities in the market by increasing the number of non-active retail customers and activating zero-sales customers.</p><p>Owe credit management process in term of utilization, circulation and collection.</p><p><br></p><p><b>Added:</b></p><p><br></p><p>Ensure Territory productivity, distribution and discipline KPIs are achieved &amp; tracked as per WEC: Integrated tracking guidelines (GTM dashboard)</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications</p><p>Bachelor s Degree in any relevant discipline.</p><p>1 - 4 years of sales experience in FMCGs, preferably in sales field role.</p><p>Good English language is required.</p><p>Private Driving License is a must.</p>

<strong>Company Description</strong> Octopus Outsourcing is a business process outsourcing provider based in Alexandria, Egypt, offering innovative solutions to clients across regions and industries. The company emphasizes excellence, continuous improvement, and high-quality service delivery. Its modern facilities and collaborative environment support a diverse, talented team that focuses on effective communication and strong client relationships. Octopus Outsourcing is committed to growth, regularly refining its performance to stay ahead of changing business needs and global standards.<br><strong>Role Description</strong> The Trainer is a full-time, on-site role located at Octopus Outsourcing’s headquarters in Alexandria. This role is responsible for designing, delivering, and updating training programs for new hires and existing team members, ensuring they understand processes, systems, quality standards, and client requirements. Daily tasks include preparing training materials and presentations, conducting classroom and on-the-job training sessions, evaluating training effectiveness through assessments and feedback, and tracking participant progress. The Trainer collaborates closely with operations and HR teams to identify skill gaps, recommend learning solutions, and support performance improvement initiatives. The role also involves maintaining accurate training documentation and contributing to the continuous enhancement of learning content and methods.<br><strong>Qualifications<br></strong> <br><ul><li>Experience in training, facilitation, or learning and development, with the ability to design and deliver structured training programs.</li><li>Strong communication and presentation skills, including clear verbal delivery and effective written documentation.</li><li>Solid organizational and time management skills, with the ability to handle multiple training groups and schedules.</li><li>Comfort using common office and training technologies (e.g., MS Office, presentation tools, learning platforms) and adapting materials for different audiences.</li><li>Ability to analyze performance data, gather feedback, and adjust training content to meet operational and client needs.</li><li>Collaborative mindset, with the ability to work closely with operations, quality, and HR teams in a fast-paced BPO environment.</li><li>Prior experience in outsourcing, call centers, or customer service is an advantage.</li><li>Bachelor’s degree in a relevant field (e.g., Education, Business, HR, Communications) or equivalent practical experience.</li></ul>

<p>Responsibilities Sales Volume/Targets: Implement a territory S&amp;D plan and drive team s execution to achieve the company objectives by delivering volume targets. Set retail customer targets and distribution plan along with achieving their targets by category &amp; SKU on monthly basis, while ensuring delivering all incentives such as loyalty programs, discounts, coupons. KPIs: Review regularly the trade coverage plan by analyzing the market universe based on continuous refreshed data in order to ensure updated coverage status. Ensure all required visits and outlet coverage is maximized as per month plan in an effective and efficient manner. Manage the distribution of company brands through enhancing accounts relationships within the territory in order to ensure that availability is maximized in line with the needs of the market by outlet type. Coaching: Develop efficient and effective S&amp;D team through on-the-job coaching &amp; feedback and off-the-job training as per WEC (Winning Every Customer) guidelines so that representation in the trade is superior to competition, ensuring achieving sales targets. Ensure the quality of the EDGE execution standards &amp; steps of the call implementation for retail customers and ensure product range availability in accordance with the company's market share. Assist in the coaching, mentoring and implementation of the Health &amp; Safety programs in the field. Others: Help salesmen to manage the market demand to ensure optimal stock available to meet demand and maximize freshness of product. Explore new opportunities in the market by increasing the number of non-active retail customers and activating zero-sales customers. Owe credit management process in term of utilization, circulation and collection. Added: Ensure Territory productivity, distribution and discipline KPIs are achieved &amp; tracked as per WEC: Integrated tracking guidelines (GTM dashboard)</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Bachelor s Degree in any relevant discipline. 1 - 4 years of sales experience in FMCGs, preferably in sales field role. Good English language is required. Private Driving License is a must.</p>

<strong>Marketing &amp; Growth Manager | B2B SaaS | Alexandria or Cairo, Egypt (on-site)<br><br></strong><strong>Run AI-powered marketing for a growing radiology SaaS and services business.<br><br></strong>Expert-i is a teleradiology company delivering radiology reporting to healthcare providers in 10+ countries, and we are growing a B2B radiology workflow SaaS offering built from our own operating experience. You will report directly to our CEO and own marketing across both.<br><br><strong>What you will do<br></strong>• Own go-to-market for Expert-i's SaaS offering: positioning, demo funnel, pilots, and early-adopter programs<br>• Generate pipeline for Expert-i through digital channels, referrals, and outbound activities. <br>• Use AI tools to plan, run, and analyze campaigns and to automate ad workflows and reporting<br>• Manage CRM, tracking, and lead handoff with sales, and report monthly on pipeline, CAC &amp; CPL. <br>• Run marketing experiments &amp; campaigns and manage freelancers within a lean budget<br><br><strong>You must have<br></strong>• [5]+ years in B2B marketing or growth, including [3]+ years in B2B SaaS products or services<br>• Hands-on use of AI tools to run and analyze marketing strategy and campaigns and to automate ad workflows (essential: we do not hire candidates without AI skills)<br>• A record of building pipeline for a software product with a small team and limited budget<br>• Strong LinkedIn, content, and outbound skills, plus CRM and funnel analytics<br>• Fluent in English<br>• A hands-on, self-directed approach: you plan and you execute<br><strong> <br></strong><strong>Nice to have<br></strong>• Healthcare, health-tech, or radiology software experience<br>• Marketing experience in KSA, Egypt, or the wider MENA region<br>• Experience selling to hospital or imaging-center decision-makers<br><br><strong>What we offer<br></strong>• The chance to launch a SaaS product in a specialized healthcare niche<br>• Competitive compensation, medical insurance, performance bonus and opportunity for career promotions. <br>• Direct access to the CEO and real ownership of the function<br><br><strong>To apply:</strong> send your CV and a short note about a B2B SaaS pipeline you built on a limited budget (what you did, the numbers, and what you would do differently) and the AI tools you use to run and analyze campaigns and automate ad workflows to [hr@expert-i.com].<br><br>

<strong>Company Description</strong> Octopus Outsourcing is a dynamic business process outsourcing provider headquartered in Alexandria, Egypt, delivering high-quality, customer-focused solutions to global clients. The organization is driven by innovation and a strong commitment to operational excellence, supported by modern facilities and advanced technologies. Its team focuses on effective communication that bridges markets and regions, helping partners streamline processes and improve performance. Octopus Outsourcing is dedicated to continuous growth, regularly enhancing its service delivery to remain competitive and ahead of industry trends.<br><strong>Role Description</strong> The Management Information System (MIS) Supervisor (BPO) oversees the collection, reporting, and analysis of operational data to support informed decision-making across the organization. This is a full-time, on-site role based in Alexandria, Egypt, responsible for supervising MIS staff, ensuring data accuracy, and maintaining reporting schedules for internal stakeholders and client partners. The role includes designing and optimizing dashboards, monitoring KPIs, troubleshooting data and system issues, and coordinating with operations, IT, and management to improve performance and efficiency. The MIS Supervisor also participates in process improvement initiatives, supports business continuity planning, and ensures compliance with internal standards and client requirements.<br><strong>Qualifications<br></strong> <ul><li>Strong foundation in Information Systems and Management Information Systems (MIS), with the ability to design, manage, and improve reporting structures.</li><li>Applied Analytical Skills to interpret data, identify trends, and generate actionable insights for operational and strategic decisions.</li><li>Working knowledge of Information Technology concepts and tools relevant to data management, reporting platforms, and system integrations.</li><li>Proficiency in Troubleshooting data, reporting, and system-related issues, ensuring timely resolution and minimal disruption.</li><li>Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field, or equivalent practical experience.</li><li>Experience in a BPO or shared services environment, with exposure to performance metrics, SLA management, and client reporting.</li><li>Advanced skills in spreadsheets, databases, and reporting tools (e.g., Excel, SQL, BI tools) and familiarity with CRM or contact center systems.</li><li>Effective communication, stakeholder management, and team supervision skills, with the ability to prioritize tasks and meet deadlines.</li><li>Strong attention to detail, commitment to data accuracy, and willingness to learn and adapt to new technologies and processes.</li></ul>