Call Center Jobs in Egypt

<strong><p>TP is hiring fluent English speakers for call-center opportunities with a net salary of 20K EGP.</p><p><br></p><p>- ⁠Work location: New Cairo.</p><p>- ⁠Graduates only. </p><p>- ⁠Quarterly bonus.</p><p>- ⁠Medical and Social Insurance.</p><p>- ⁠Transportation provided.</p><p>- ⁠Salary increase after 6 months. </p><p><br></p><p>To apply, text me via WhatsApp on ‪+201016511190</p></strong>

<p> Bilingual – Spanish &amp; English</p><p><br></p><p>Fluent Spanish &amp; English</p><ul><li>Call Center experience required</li><li>Fluent in both</li></ul><p><br></p><p>Salary is 32200 net!</p><p>26k basic</p><p>2k kpis</p><p>2.2k transportation allowance</p><p>6k quarter bonus</p><p><br></p><p>Medical and social insurance provided </p><p>Door to door transportation </p><p><br></p><p>Fixed 4pm to 12 am shift</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Position Summary</strong></span><p>As a Contact Center Team Leader, you will lead a multi-channel customer support team handling calls, email, and chat, ensuring every interaction reflects Property Finder's commitment to service excellence.</p><br><p>You own the day-to-day floor operations of your team, driving performance against SLAs, quality, and productivity targets across all channels. You will coach, motivate, and develop your agents, resolve escalations, and use real-time data to keep service levels on track.</p><br><p>Beyond daily operations, you act as a bridge between your team and Workforce Management, Quality, and Training functions, identifying process gaps and driving improvements that raise the standard of service.</p><br><p>Ultimately, your purpose is to build a high-performing, engaged team that delivers a consistently excellent, fast, and reliable experience to every customer who reaches out to Property Finder, reinforcing our reputation as the region's leading real estate platform.</p><br><span><strong>Key Responsibilities</strong></span><ul><li><p>Manage daily operations across voice, email, and chat channels, ensuring SLAs, response times, and quality standards are consistently met.</p><br></li><li><p>Monitor real-time queues and adjust staffing, breaks, and schedules to maintain service levels across all channels.</p><br></li><li><p>Coach, mentor, and conduct regular 1:1s and performance reviews with team members; identify skill gaps and build individual development plans.</p><br></li><li><p>Review call, chat, and email interactions for quality assurance and provide timely, actionable feedback.</p><br></li><li><p>Handle escalations and complex customer cases that require supervisor-level intervention.</p><br></li><li><p>Track and report on KPIs (AHT, FRT, CSAT, occupancy, adherence, backlog) and share insights with management.</p><br></li><li><p>Drive team engagement, motivation, and retention through recognition and a positive team culture.</p><br></li><li><p>Ensure adherence to schedules, attendance, and shift-adherence policies.</p><br></li><li><p>Collaborate with QA, Workforce Management, and Training teams to improve processes and agent performance.</p><br></li><li><p>Identify recurring issues or process gaps and propose improvements to leadership.</p><br></li><li><p>Support hiring, onboarding, and training of new team members.</p><br></li><li><p>Ensure compliance with company policies, data protection, and customer service standards.</p><br></li></ul><span><strong>The Person</strong></span><span><strong>Desired Qualifications</strong></span><ul><li><p>Bachelor's degree in Business Administration or a relevant field.</p><br></li><li><p>Fluency in Arabic and English (written and spoken).</p><br></li><li><p>Proficient with CRM/helpdesk tools (e.g., Zendesk, Salesforce, or similar) and reporting dashboards.</p><br></li></ul><span><strong>Expected Years of Experience</strong></span><ul><li><p>3+ years of experience in a contact center environment.</p><br></li><li><p>At least 2 year in a team lead or supervisory role.</p><br></li><li><p>Experience managing multi-channel support (voice, email, chat) preferred.</p><br></li></ul><span><strong>Skills</strong></span><ul><li><p>Strong knowledge of contact center KPIs and workforce management principles.</p><br></li><li><p>Excellent coaching, leadership, and conflict-resolution skills.</p><br></li><li><p>Strong analytical skills with the ability to translate data into action.</p><br></li><li><p>Ability to work in a fast-paced, target-driven environment, including flexible/shift-based schedules.</p><br></li><li><p>Familiarity with QA scoring frameworks and call/chat monitoring tools.</p><br></li><li><p>Clear, confident communication with both agents and senior stakeholders.</p><br></li><li><p>Cross-functional collaboration with different teams/departments, such as Legal, Finance, Product, and Engineering.</p><br></li><li><p>Track record of driving process enhancements that improve efficiency, quality, or customer experience.</p><br></li><li><p>Comfortable identifying automation opportunities to reduce manual/repetitive work across channels.</p><br></li><li><p>Curious and proactive about using AI tools to find creative solutions to operational challenges.</p><br></li></ul><span><strong>Behavioral Competencies</strong></span><ul><li><p>High accountability and ownership; sees issues through to resolution.</p><br></li><li><p>Calm and composed under pressure, always solution-focused.</p><br></li><li><p>Proactive mindset with a continuous improvement focus.</p><br></li><li><p>Trusted leader who builds credibility quickly with team and stakeholders.</p><br></li><li><p>Embodies Property Finder's values of trust, innovation, and customer obsession.</p><br></li></ul><strong>Our promise to talent</strong><p>At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.</p><br><strong>Property Finder Guiding Principles</strong><ol><li><p>Think Future First</p><br></li><li><p>Data Beats Opinions, Speed Beats Perfection</p><br></li><li><p>Optimise for Impact</p><br></li><li><p>Act Like An Owner</p><br></li><li><p>The Biggest Risk is Taking no Risk at All</p><br></li></ol><br><br><br><br><br><br><br><strong>Find us at:</strong><br><br>TwitterFacebookInstagramLinkedinGlassdoor <br> </div>

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on delivering high value, innovative customer service solutions. The company customizes its outsourcing services to meet the unique needs of each client, helping them focus on their core business while better serving their customers. ETISAL International combines global coverage with deep cultural understanding and industry best practices to provide tailored support. The organization emphasizes quality, transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and strong operational standards. Role Description Support Agents | English Speakers at ETISAL International Group provide front-line customer support to clients and their customers through phone, email, and chat in English. In this full-time, on-site role based in Cairo, agents handle inquiries, resolve issues, and deliver accurate information in a professional and courteous manner. Daily responsibilities include logging and tracking interactions, escalating complex issues when necessary, and following established procedures and service level agreements. Support Agents are expected to maintain high levels of customer satisfaction, adhere to quality and performance metrics, and collaborate with team members and supervisors to improve processes. The role requires consistent attendance, flexibility for shift work, and adherence to company policies and standards. Qualifications Strong English language skills, including clear verbal communication and accurate written correspondence. Customer service and client support abilities, with a focus on empathy, problem-solving, and maintaining professionalism under pressure. Basic computer literacy and ability to work with CRM systems, call-center software, and common office applications. Time management and organizational skills, including attention to detail and ability to follow structured workflows and procedures. Ability to work on-site in Cairo, adapt to rotating shifts, and collaborate effectively within a diverse team environment. Previous experience in call centers, BPO, or customer support roles is an advantage. High school diploma or equivalent required; additional education in business, communication, or related fields is beneficial.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>French Team Leader for Contact Center<br><p>Job Description</p><br><br>Current Team leader is a Must and GDS experience is a Must (Preferably Travel experience). The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core Responsibilities&nbsp;<ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements</li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved&nbsp; at a minimum weekly</li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment</li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations</li><li>Communicate expectations to employees and provide timely updates</li><li>Provide subject matter expertise in handling escalated customer calls as needed</li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities</li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training</li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members</li></ul><br>Candidate Profile&nbsp;<ul><li>Associate's degree in related field with two to four years of relevant experience preferred</li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations</li><li>Work well under pressure and follow through on items to completion</li><li>Strong communication skills, both written and verbal</li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable</li><li>Ability to mentor, coach and provide direction to a team of employees</li><li>Willingness to work a flexible schedule</li></ul><br>Career Level Description&nbsp;<p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.&nbsp; Coordinates and supervises the daily activities of business or technical support or production team members.&nbsp; In charge of handling single and medium-sized line of business.&nbsp; Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.&nbsp; Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.&nbsp; Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.</p><br><br><br><p>Location:</p><br><br>EGY Cairo - Building F16<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time2026-09-30<br> </div>

<strong>Company Description</strong> SoftTrend is a fast-growing company specializing in software licensing and IT services. The organization focuses on helping partners and clients maximize profits by using state-of-the-art technology solutions to reduce costs and improve efficiency. With strong expertise in information technology, SoftTrend is committed to serving customer needs and requirements in the best way possible. The company aims to become a market leader in the IT field by delivering reliable, high-impact solutions and services.<br><strong>Role Description</strong> This full-time, on-site Telemarketing Representative role is based in Cairo and is ideal for fresh graduates who are fluent English speakers. The Telemarketing Representative will make outbound calls to prospective and existing clients, introduce company products and services, and clearly communicate value propositions. Daily tasks include handling inquiries over the phone, following up on leads, updating customer records, and documenting call outcomes in the internal systems. The role also involves collaborating with the sales team to support campaigns, meeting call and conversion targets, and maintaining a professional and courteous phone presence in every interaction.<br><strong>Qualifications<br></strong> <ul><li>Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve basic issues, and ensure a positive client experience.</li><li>Candidates should possess excellent Phone Etiquette and Communication skills to speak clearly, listen actively, and maintain a professional tone during calls.</li><li>Candidates should possess Sales-related skills, including the ability to present offerings, handle objections, and support lead conversion.</li><li>Fluency in spoken and written English; additional language skills are an advantage.</li><li>Fresh graduates are encouraged to apply; prior telemarketing or call center experience is a plus but not required.</li><li>Ability to work on-site in Cairo, meet performance targets, and maintain accurate call and customer records.</li><li>Basic computer literacy and familiarity with CRM or call management tools are beneficial.</li></ul>

<p><strong>We’re Founders Arm, a recruitment partner connecting top MENA talent with leading US startups.</strong></p><p><strong>We are seeking a&nbsp;Sales Development Representative (Cold Calling)</strong>&nbsp;to support a fast-growing US company with high-volume outbound calling to small and mid-sized businesses. This role suits experienced cold callers who are confident on the phone, handle gatekeepers well, and stay sharp on repetitive daily calling.</p><p><strong>Salary:</strong>&nbsp;Top-of-market salary paid in USD</p><p><strong>Location:</strong>&nbsp;Remote</p><p><strong>Type:</strong>&nbsp;Full-time (US Eastern Time hours)</p><p><strong>Key Responsibilities</strong></p><ul><li>Make around 100 outbound calls a day from enriched lead lists</li><li>Call general business lines, get past the front desk, and reach the decision-maker</li><li>Pitch the product clearly and confidently to managers and owners</li><li>Cover core segments including hotels, restaurants, and hardware stores</li><li>Call franchise owners running multiple locations on direct numbers</li><li>Log every call and outcome accurately in the CRM</li><li>Share a weekly summary of objections, trends, and what’s converting</li></ul><p><strong>Candidate Profile</strong></p><ul><li>Fluent in English, both written and spoken, with a clear and confident phone presence</li><li>Proven cold calling experience (B2B outbound, SDR, or call center sales)</li><li>Comfortable handling gatekeepers, objections, and rejection</li><li>Consistent and disciplined on high-volume, repetitive work without dropping quality</li><li>Organized and accurate with call logging and CRM updates</li><li>Able to work full-time on US Eastern Time hours</li><li>Experience selling to SMBs, hospitality, retail, or franchise businesses is a plus</li></ul><p><strong>Why This Role</strong></p><ul><li>Earn in USD while working remotely</li><li>Build hands-on US outbound sales experience with a growing startup</li><li>Sharpen your cold calling, objection handling, and pitching skills at volume</li><li>Get direct visibility into what converts, with a voice in shaping the outreach strategy</li><li>Build a clear path toward senior SDR or Account Executive roles</li></ul>

<p><strong>About the role:</strong></p><p>The Customer Service Representative will act as the first point of contact for customers, handling their inquiries and requests through phone calls, emails, and online chat. The role involves providing accurate information, resolving customer issues efficiently, and maintaining a high level of customer satisfaction.</p><p><br></p><p><strong>Job Responsibilities</strong></p><ul><li>Handle inbound and outbound customer calls.</li><li>Respond to customer inquiries via phone, email, and chat.</li><li>Resolve customer issues and follow up on pending cases.</li><li>Record customer interactions and escalate complex issues when needed.</li><li>Maintain customer satisfaction and achieve performance targets.</li></ul><p><br></p><p><strong>Requirements</strong></p><ul><li>Minimum 1 year of experience in email and chat support is required.</li><li>Previous call center or customer service experience is preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Good computer literacy and familiarity with CRM systems.</li><li>Proficiency in Arabic and English.</li><li>Ability to handle high call volumes and work effectively under pressure.</li></ul><p><br></p><p> Interested candidates can send their CV to HR@arabiat-eg.com.</p><p><br></p>

<p><strong>Qualifications</strong></p><ul><li>Practical experience in Travel Services, including booking.</li><li>Good spoken and written communication skills in English.</li><li>Comfort with using reservation systems, Amadeus (Cryptic).</li><li>Organized and detail-oriented, with the ability to manage multiple requests and deadlines.</li><li>Previous experience in travel, hospitality, call center, or customer support environments is beneficial.</li></ul>

Job description:<br><br><p><strong>About the Company:</strong></p><p>At Almosafer Travel &amp; Tourism Co, we’re not just part of the travel industry, we’re helping shape its future.</p><p>As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.</p><p>Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.</p><p>We’re united by a bold vision:</p><p>To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.</p><p>Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.</p><p>&nbsp;</p><p><strong>About the Role:&nbsp;</strong></p><p>We are seeking a Sr. Data Officer to join Almosafer’s Data Intelligence team within the Commercial function. Your first priority will be to independently own analytics for the Workforce Management (WFM) and Quality Assurance (QA) teams, using contact center and quality data to report on agent productivity, staffing accuracy and service quality. You will also support the Fulfillment and Quotation Management teams with reporting on operational performance, Customer Impact Ratio and Service Level Agreements (SLAs), following Data Intelligence standards and governance.</p><p>The ideal candidate will have 3+ years of analytical experience, preferably in a contact center, e-commerce or travel business. They should have worked on call center, WFM or QA analytics and be comfortable with BI tools. Working knowledge of Gen AI tools, along with experience building simple Gen AI solutions, is required. Exposure to forecasting or rule-based models is a strong advantage.</p><p>&nbsp;</p><p><strong>Responsibilities:</strong></p><p><strong>Workforce Management &amp; Quality Assurance Analytics (Primary Focus):</strong></p><ul> <li> <p>Own WFM and QA analytics independently, from sourcing the data to building dashboards and running regular performance reviews.</p> </li> <li> <p>Use data from platforms such as Infobip and Genesys to track agent productivity, handling time, occupancy, schedule adherence and service levels across calls and chats.</p> </li> <li> <p>Measure demand forecast accuracy and workforce allocation (forecast vs. actual volumes and staffing), and flag gaps to the WFM team.</p> </li> <li> <p>Analyze QA evaluation data to find quality trends, repeated errors, compliance gaps and coaching needs at agent and team level.</p> </li> <li> <p>Redesign the current WFM and QA reports so they show near real-time performance, quality trends and compliance results.</p> </li> <li> <p>Build forecasting and rule-based models to predict staffing needs, flag quality risks early and support workforce planning.&nbsp;</p> </li> </ul><p><strong>Gen AI Usage &amp; Development:</strong></p><ul> <li> <p>Use Gen AI tools (e.g., Claude, ChatGPT, Copilot) in daily work to speed up SQL, Python and dashboard development, documentation and analysis.</p> </li> <li> <p>Build Gen AI solutions for WFM and QA, such as reviewing and summarizing call and chat transcripts, supporting QA scoring and drafting regular performance reports.</p> </li> <li> <p>Follow Almosafer’s data privacy and governance policies whenever customer or agent data is used with Gen AI tools.</p> </li> </ul><p><strong>Fulfillment &amp; Quotation Management Analytics (Supporting):</strong></p><ul> <li> <p>Support Fulfillment (Air &amp; Non-Air) reporting on SLA adherence, Customer Impact Ratio and operational bottlenecks.</p> </li> <li> <p>Support Quotation Management (QM) reporting on quotation lifecycle, supplier responsiveness and case resolution KPIs.</p> </li> </ul><p>&nbsp;<strong>Advanced Analytics &amp; Data Solutions:</strong></p><ul> <li> <p>Automate recurring reports and data pipelines using SQL, Python and cloud data platforms to reduce manual work.</p> </li> <li> <p>Work with the Data Engineering and Governance teams to keep source data accurate and in line with enterprise data quality standards.</p> </li> </ul><p>&nbsp;<strong>Collaboration &amp; Data Governance:</strong></p><ul> <li> <p>Act as the link between Operations (WFM, QA, Fulfillment) and Data Intelligence so that all teams use the same KPI definitions and methods.</p> </li> <li> <p>Help operations teams understand and use data correctly and share good analysis practices across teams.</p> </li> </ul><p>&nbsp;</p><p><strong>Profile Requirements:</strong></p><ul> <li> <p>&nbsp;Bachelor’s degree in STEM, Business Analytics, or a related field.</p> </li> <li> <p>3+ years of experience as a Data Analyst, preferably in a contact center, e-commerce, online travel agency or other digital business.</p> </li> <li> <p>&nbsp;Proficiency in SQL, Python or R, and advanced Excel.</p> </li> <li> <p>Experience in Workforce Management, Call Center or Quality Assurance analytics (e.g., AHT, service level, occupancy, adherence, shrinkage, QA scores).</p> </li> <li> <p>Regular use of Gen AI tools at work, and experience building Gen AI solutions (e.g., prompt design, context building, and creating or refining AI agents and automations).</p> </li> <li> <p>Experience building dashboards in Tableau, Power BI, Looker or similar BI tools and presenting findings clearly to stakeholders.</p> </li> <li> <p>&nbsp;Able to work independently, take full ownership of a domain and manage priorities with little supervision.</p> </li> <li> <p>Good stakeholder management and communication skills; English fluency.</p> </li> <li> <p>Exposure to forecasting or scoring models (e.g., volume forecasting, quality risk scoring) is a strong plus.</p> </li> <li> <p>Familiarity with cloud data platforms (e.g., AWS Athena, AWS Redshift, Google BigQuery, Snowflake).</p> </li> <li> <p>Experience with Salesforce, Genesys, Infobip or similar contact center and fulfillment platforms is a plus.</p> </li> </ul><p>&nbsp;</p><p><strong>Being you @ Almosafer:</strong></p><p>At Almosafer, our teams work with purpose, clarity and a shared commitment to doing things the right way.&nbsp;</p><p>Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust and collaboration - and we create the structure and space for you to contribute meaningfully from day one.</p><p>Here, you will find:</p><p>A purpose-led workplace where your ideas can create real impact</p><p>Ongoing learning and development to help you grow with intention</p><p>Recognition that celebrates your wins, both big and small</p><p>A community built on trust, curiosity, and shared momentum</p><p>No matter where your journey started, at Almosafer, you will find space to grow, connect and contribute meaningfully.</p>

<strong>Company Description</strong> Innovative Work Solutions is a leading provider of professional outsourcing services, focused on delivering smart, flexible, and dedicated solutions to businesses worldwide. The company specializes in seamless customer experiences and high-performing call center services across diverse industries. With a strong history of excellence and a commitment to innovation, Innovative Work Solutions leverages cutting-edge technology and a visionary, client-centric team. The organization emphasizes flexibility, professionalism, and quality in every interaction, supporting clients in achieving sustainable growth and operational efficiency.<br><strong>Role Description</strong> The Talent Acquisition Specialist is a full-time, on-site role based in Cairo, responsible for managing end-to-end recruitment processes to support business growth. Day-to-day activities include sourcing and screening candidates, conducting interviews, coordinating hiring steps with managers, and ensuring a positive candidate experience. The role involves building and maintaining talent pipelines, supporting employer branding initiatives, and using data and recruitment tools to identify and attract qualified talent. The Talent Acquisition Specialist will collaborate closely with HR and operational teams to understand role requirements, provide hiring recommendations, and contribute to continuous improvement of recruitment practices.<br><strong>Qualifications<br></strong> <ul><li>Candidates should possess strong Full-life Cycle Recruiting and Recruiting skills to manage end-to-end hiring processes effectively.</li><li>Candidates should possess Hiring and Interviewing skills to evaluate talent and support informed selection decisions.</li><li>Candidates should possess Employer Branding experience to help promote the organization as an employer of choice.</li><li>Candidates should possess excellent communication and relationship-building skills to collaborate with stakeholders and engage candidates.</li><li>Candidates should possess proficiency with applicant tracking systems, sourcing platforms, and basic HR analytics tools.</li><li>Candidates should possess strong organizational and time-management skills, with the ability to handle multiple requisitions and meet deadlines.</li><li>Candidates should possess a bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.</li><li>Candidates should possess prior experience in call center or outsourcing environments as a plus, along with familiarity with local labor regulations.</li></ul>

<strong>Company Description</strong> Telecommunication is a growing organization that combines hybrid specialists and Opex management expertise to deliver efficient, customer-focused services. The company is committed to operational excellence and continuous improvement in its processes and service delivery. Team members collaborate across functions to optimize performance and enhance the customer experience. Telecommunication offers a professional environment where employees can develop their skills in sales, customer support, and operations. The company values adaptability, accountability, and clear communication in all roles.<br><strong>Role Description</strong> The Telesales Representative is a full-time, on-site role based in New Cairo. This role involves making outbound calls to potential and existing customers, presenting telecommunications products and services, and guiding customers through the sales process. The representative will handle customer inquiries, provide accurate information, and offer solutions that meet customer needs while achieving individual and team sales targets. Daily tasks include updating customer records, following up on leads, and collaborating with colleagues and supervisors to improve scripts and approaches. The role also involves participating in training and coaching sessions to maintain product knowledge and enhance telesales techniques.<br><strong>Qualifications<br></strong> <ul><li>Candidates should possess strong Communication skills to interact clearly and professionally with customers and team members.</li><li>Candidates should possess Customer Service and Customer Support skills to handle inquiries, resolve issues, and maintain a positive customer experience.</li><li>Candidates should possess Sales skills to identify customer needs, present suitable offers, and close deals effectively.</li><li>Candidates should possess Training-related skills, including openness to coaching, willingness to learn, and ability to apply new techniques.</li><li>Fluency in spoken and written English is required; additional language skills are a plus.</li><li>Minimum of 1 year of experience in telesales, call center, or a related customer-facing role.</li><li>Basic computer literacy and ability to work with CRM or call center software.</li><li>Strong work ethic, reliability, and the ability to work on-site in New Cairo on a full-time schedule.</li><li>High school diploma or equivalent; further education in business, marketing, or communications is beneficial.</li></ul>

<strong>Company Description</strong> TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. The company has evolved to meet the demands of the AI era, combining intelligent technology with a human-centered approach. TP focuses on delivering modern, empathetic customer experiences across diverse industries and channels. Team members benefit from working in an environment that values innovation, adaptability, and professional growth. TP continues to invest in future-proof solutions, creating long-term opportunities for employees and clients.<br><strong>Role Description</strong> This is a full-time, on-site English Call Centre role based in New Cairo for graduates at the B2/C1 English level, with a compensation of 19k. The role involves handling inbound and outbound customer calls in English, answering inquiries, resolving issues, and providing clear and accurate information. Team members will follow established procedures, document interactions in the system, and escalate complex cases when needed. The position requires maintaining a professional, empathetic tone, meeting performance targets, and adhering to quality and compliance standards. The role may also involve participating in regular training sessions, feedback reviews, and team meetings to continuously improve communication and service delivery.<br><strong>Qualifications<br></strong> <ul><li>Strong English communication skills, including clear speaking, active listening, and effective written communication.</li><li>Customer service experience or demonstrated ability to manage customer interactions with patience, empathy, and professionalism.</li><li>Background or interest in English teaching, training, or coaching is an advantage for supporting quality conversations.</li><li>Translation skills or the ability to interpret information accurately between English and other languages is beneficial.</li><li>Bachelor’s degree or equivalent education (graduates preferred), with strong problem-solving and multitasking abilities.</li><li>Willingness to work on-site in New Cairo on a full-time schedule, including shifts, weekends, or holidays as required.</li><li>Comfort using call center systems, CRM tools, and basic computer applications.</li><li>Commitment to confidentiality, adherence to company policies, and continuous learning in a fast-paced environment.</li></ul>

<strong>Company Description</strong> TP Group, known for nearly 47 years as Teleperformance, is a global leader in digital business services and customer experience management. The company has evolved to meet the demands of the AI era, combining advanced technology with a human-centered approach. TP focuses on delivering sharper, modern, and empathetic support solutions for clients across diverse industries. Team members benefit from working in a future-ready organization that values innovation, service excellence, and professional growth. TP continues to build a dynamic work environment where people and technology collaborate to create better customer experiences.<br><strong>Role Description</strong> This is a full-time, on-site English Call Center role located in New Cairo, providing telecom support to customers. Daily responsibilities include handling inbound and outbound calls in English, assisting customers with telecom-related inquiries, troubleshooting service issues, and providing accurate information about products and services. The role involves documenting interactions in the system, following established procedures, and escalating complex issues when necessary to ensure timely resolution. Team members are expected to meet quality, productivity, and customer satisfaction targets while maintaining professional communication at all times. Collaboration with supervisors and peers to share feedback, participate in training, and continuously improve performance is an important part of this position.<br><strong>Qualifications<br></strong> <ul><li>Strong English communication skills at B2 level or higher, with clear spoken and written English.</li><li>Customer service and communication skills to handle inquiries, resolve issues, and support diverse customer needs.</li><li>English teaching and training experience or abilities that support coaching, guidance, and knowledge sharing within the team.</li><li>Translation skills to accurately interpret and relay information when needed between English and local language.</li><li>Proficiency in basic computer and typing skills, with the ability to work with CRM systems and telecom support tools.</li><li>Completed secondary education; post-secondary studies in communications, languages, or related fields are an advantage.</li><li>Ability to work on-site in New Cairo on rotating shifts, including weekends and holidays as required.</li><li>Strong problem-solving skills, resilience under pressure, and a customer-centric mindset.</li><li>Previous call center or telecom support experience is preferred but not mandatory.</li></ul>

<p><strong>Company Description</strong> ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in customized, consultative outsourcing solutions that address each client’s unique business needs and help them focus on their core operations. With a strong emphasis on cultural understanding, global coverage, and industry best practices, ETISAL International delivers high value, innovative services. The company prioritizes transparency, flexibility, integrity, and a passion for service, consistently working to enhance management and operational standards. ETISAL International values human capital and invests in advanced technologies to support first-class quality and exceed client expectations.</p><p><strong>Role Description</strong> The Technical Support Agent (South Africa) role is a full-time, on-site position based in Cairo. The agent will handle inbound and outbound customer inquiries, provide technical support for products and services, and resolve issues efficiently through phone, email, and chat channels. Daily responsibilities include diagnosing technical problems, guiding customers through troubleshooting steps, escalating complex cases to higher support tiers, and documenting interactions in the ticketing system. The role also involves following established support procedures, meeting performance targets, and collaborating with team members and supervisors to improve service quality.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Strong customer service and communication skills, including clear verbal and written English suitable for supporting South African customers.</li><li>Ability to troubleshoot technical issues, work with basic software and hardware tools, and follow structured problem-solving steps.</li><li>Comfort with call center or BPO environments, including handling high call volumes, using CRM or ticketing systems, and adhering to quality and productivity metrics.</li><li>Adaptability to different customer needs and cultural contexts, with a professional and empathetic approach under pressure.</li><li>Basic understanding of networking or telecommunications concepts is an advantage.</li><li>Previous experience in technical support, customer support, or contact center roles is preferred but not mandatory.</li><li>Willingness to work on-site in Cairo in rotating shifts, including evenings, weekends, and holidays if required.</li><li>High school diploma or equivalent required; post-secondary education in IT, communications, or a related field is a plus.</li></ul>

<strong>Company Description</strong> Pet Point is a leading pet supplies and services retailer that serves pet enthusiasts and experienced pet guardians alike. The company offers a wide range of carefully selected brands and products, including premium food, unique supplies, and accessories, all under one roof. Pet Point places strong emphasis on quality and pet well-being, ensuring that every product meets high standards. In addition to retail, the company provides trusted grooming services and fosters a welcoming community for pets and their owners. Pet Point is dedicated to creating a safe, friendly environment where every pet is treated with care and respect.<br><strong>Role Description</strong> The Call Center Customer Service Representative is a full-time, on-site role based in Cairo, Egypt. This role is responsible for handling inbound and outbound calls, responding to customer inquiries about pet products, grooming services, and orders, and resolving issues in a timely and professional manner. Daily tasks include providing accurate information, processing requests, documenting interactions in the system, and following up to ensure customer satisfaction. The representative will collaborate with store and operations teams to coordinate deliveries, returns, and service appointments, while maintaining a courteous and supportive tone. The role also involves identifying common customer concerns and sharing feedback to help improve the overall customer experience.<br><strong>Qualifications<br></strong> <ul><li>Strong customer service and customer support skills, with the ability to handle calls and inquiries effectively.</li><li>Experience focusing on customer satisfaction and customer experience, ensuring positive interactions and outcomes.</li><li>Previous experience as a Customer Service Representative in retail, e-commerce, or a related field is preferred.</li><li>Excellent verbal communication skills in English; additional language abilities are an advantage.</li><li>Ability to work on-site full-time in Cairo, Egypt, and manage shifts, including weekends or holidays as needed.</li><li>Comfort using call center systems, CRM tools, and basic computer applications.</li><li>Strong problem-solving skills, patience, and a customer-centered mindset, especially when handling complaints.</li><li>Interest in or familiarity with pets and pet products is highly beneficial.</li></ul>

<strong>Company Description</strong> Datalytics is an international telesales and contact center solutions provider, supporting businesses worldwide with professional CRM, sales, and marketing services. The company specializes in helping organizations connect with customers across borders through skilled telesales agents, advanced technology, and data-driven processes. Datalytics delivers high-quality inbound and outbound telesales campaigns, CRM management, and sales support tailored to international operations. The team focuses on helping global businesses grow, scale, and increase efficiency, regardless of where their customers are located. Datalytics continues to expand its presence and capabilities to support diverse customer engagement and sales goals.<br><strong>Role Description</strong> In this full-time, on-site role based in Cairo, agents will handle inbound and outbound calls to support international telesales and customer engagement campaigns. Day-to-day responsibilities include communicating with prospects and customers, presenting products or services, answering inquiries, and documenting interactions in CRM systems. Agents will follow scripted and non-scripted sales approaches, meet individual and team performance targets, and provide accurate, timely information to customers. The role also involves updating customer records, following established processes, and collaborating with supervisors and teammates to improve campaign results and customer satisfaction.<br><strong>Qualifications<br></strong> <ul><li>Strong verbal communication and active listening skills, with the ability to build rapport and handle objections professionally.</li><li>Customer service and telesales skills, including comfort with outbound calling, lead follow-up, and closing or qualifying sales opportunities.</li><li>Basic CRM and contact center technology skills, with the ability to learn new systems and maintain accurate records of customer interactions.</li><li>Time management and organizational skills to handle high call volumes, multitask effectively, and meet performance KPIs.</li><li>Proficiency in English; additional languages are an advantage for international campaigns.</li><li>Previous experience in telesales, call centers, or customer support is preferred but not always required.</li><li>Ability to work on-site in Cairo, follow structured processes, and collaborate in a fast-paced, target-driven environment.</li><li>High school diploma or equivalent; higher education in business, communications, or related fields is a plus.</li></ul>

<p>Join a leading telecommunications company and start your career in a professional work environment! </p><p>OPEN POSITIONS:</p><p> Call Center Agents </p><p> Social Media Moderators </p><p><br></p><p>✅ REQUIREMENTS:</p><p> Graduates &amp; Undergraduates are welcome!</p><p> Good command of English.</p><p><br></p><p> WHAT WE OFFER:</p><p> Salary up to 6,850 EGP</p><p> Social &amp; Medical Insurance</p><p><br></p><p> Work Location: Nile City, Cairo (on-site)</p><p><br></p>

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLESenior Associate, Operations | MAF Properties | West Region ROLE SUMMARYThe position is mainly responsible to administer in the assigned mall security function and to provide optimal level of security and safety for the property and assets.<br>ROLE PROFILEAttend to tenant queries in the assigned Centre on stock taking, visual merchandising, and delivery of materials, store maintenance and minor store renovation works. Forward to security control the Management approval / permission to conduct required work Supervise and ensure implementation of security related plans and systems which aim to always maximize asset stakeholders and mall patrons’ safety. Oversee daily mall operations including cleanliness, security coordination, crowd management, parking, waste management, and tenant coordination. Provide inputs to the assigned Mall Management for the preparation of Mall security risk management plan on an annual basis and ensure effective implementation of it within the approved budgets Work closely with Mall Management to develop Security strategies that meet the needs of the mall. Co-ordinate with Marketing and MPM during events and promotion to ensure security of mall staff and mall visitors. Effectively & efficiently conduct all required operations, on duty tasks, and corrective actions to manage the Security contractor and achieve targeted Security KPIs. Conduct weekly meetings with Security site manager. Clearly communicate and enforce MAF safety and security procedures to external and internal contractors.<br>REQUIREMENTSEffectively manages the Other OPEX Exp. budget line Effectively manages the assigned CAPEX projects. Be the advocate and ambassador of aligning and cascading the MAFP values across SMBU and ensure that it is adhered to and exhibit the same all the time. Ensure compliance with the MAFP AMBU’s Code of Conduct, Departmental policies and HC Policies and Procedures always. Oversee the traffic management during peak hours and ensure smooth and safe customers/staff entry and exist. Develop alternative traffic routes in case of emergency evacuation. Effectively & efficiently conduct all required operations, on duty tasks, and corrective actions to grant the implementation of the Asset Plan Initiatives. Coordinate with team members effectively to achieve above<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, specializing in high value-based and innovative customer-focused services. The company customizes outsourcing solutions to meet each client’s unique business needs, helping them focus on their core operations while better serving their own customers. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to deliver consistent, high-quality service. The organization values human capital, transparency, flexibility, integrity, and a strong passion for exceeding client expectations. Continuous improvement of management and operational standards is central to the company’s vision of industry leadership. Role Description The Inbound Customer Service Agent role is a full-time, on-site position based in Cairo. In this role, the agent handles incoming calls and inquiries, provides accurate information, and resolves customer issues in a professional and timely manner. The agent maintains detailed records of interactions, follows established procedures, and escalates complex cases when needed. Daily tasks include ensuring a positive customer experience, meeting performance targets, and collaborating with team members and supervisors to improve processes and service quality. The role requires clear communication in English at a B2 level and adherence to company policies and service standards. Qualifications Ability to deliver strong customer service and customer support in an inbound contact center environment. Skills in enhancing customer satisfaction and customer experience through effective communication and problem-solving. Experience working as customer service representatives or in similar customer-facing roles. B2 level proficiency in English, with clear verbal and written communication. Strong listening skills, patience, and a professional, customer-oriented attitude. Ability to work on-site in Cairo on a full-time schedule, including shifts if required. Basic computer literacy and ability to learn CRM and call center systems quickly. Previous experience in BPO or call center environments is an advantage; high school diploma or equivalent required, further education is a plus. Compensation & Benefits Competitive base salary based on experience and qualifications – up to 19,000 EGPMonthly performance incentives – up to 3,500 EGPAttendance bonus – 500 EGP per month Comprehensive Social & Medical Insurance Fully funded paid training program Rotational shifts – last shift ends at 9 PM (no overnight shifts)2 rotational days off per week Clear career progression and promotion pathways Professional, supportive, and performance‑driven work environment Prime office location: Maadi, Cairo