Call Center Jobs in Egypt

Customer Service Representative<br>We are looking for motivated and customer-focused Customer Service Agents to join our growing Contact Center team. In this role, you will provide high-quality support to customers through voice interactions, ensuring a positive customer experience and timely resolution of inquiries.<br>???? Role Overview<br>To deliver high-quality customer support through voice interactions by handling inbound and outbound calls, resolving customer queries efficiently, and ensuring a consistent customer experience aligned with service and quality standards.<br>???? Key Responsibilities<br>• Handle inbound and outbound customer calls professionally and efficiently• Resolve customer queries, complaints, and requests within defined service levels• Provide accurate information and solutions during customer interactions• Escalate unresolved issues to relevant internal teams as per process guidelines• Document call details and resolutions accurately in CRM / ticketing systems• Maintain compliance with quality, security, and process standards• Follow schedule adherence and productivity expectations• Meet individual and team performance targets• Participate in process training and continuous improvement activities<br>???? Contact Center Metrics Knowledge<br>Familiarity with key contact center performance metrics such as:• Average Handling Time (AHT)• Service Level (SL)• First Contact Resolution (FCR)• Quality Scores• Customer Satisfaction (CSAT)• Schedule Adherence• Productivity / Utilization<br>✅ Required Experience & Skills<br>• 1–3 years of experience in Contact Center / BPO or Customer Service roles• Fluent or near-native French proficiency and B1/B2 level English• Experience supporting voice customer support• Basic knowledge of CRM tools and computer systems• Strong communication, problem-solving, and multitasking skills• Strong customer-focused mindset<br>???? Key Competencies<br>• Client Centricity• Execution Excellence• Accountability & Ownership• Compliance & Risk Awareness

<p>Handle customer inquiries through WhatsApp, phone calls, and social media. <br> </p><ul><li> Respond to customer messages professionally and promptly. <br> </li><li> Manage customer bookings, appointments, and reservations. <br> </li><li> Provide accurate information about services, prices, and promotions. <br> </li><li> Follow up with customers and confirm appointments. <br> </li><li> Handle customer complaints and resolve issues professionally. <br> </li><li> Maintain customer records and booking details. <br> </li><li> Coordinate with branch teams to ensure smooth operations. <br> <br> <br> <h4>Requirements</h4> <ul> <li> Previous experience in customer service or call center operations is preferred. <br> </li><li> Excellent English communication skills. <br> </li><li> Good written communication and typing skills. <br> </li><li> Familiarity with WhatsApp Business and social media platforms. <br> </li><li> Good computer skills and ability to use MS Office. <br> </li><li> Professional attitude and problem-solving skills. <br> </li><li> Stable internet connection and a quiet working environment. <br> <br> <br> <p></p></li></ul><p></p></li><p></p><p></p><p></p><p></p><p></p><p></p></ul><p></p><p><strong>Desired Candidate Profile</strong></p><ul> <li> Previous experience in customer service or call center operations is preferred. <br> </li><li> Excellent English communication skills. <br> </li><li> Good written communication and typing skills. <br> </li><li> Familiarity with WhatsApp Business and social media platforms. <br> </li><li> Good computer skills and ability to use MS Office. <br> </li><li> Professional attitude and problem-solving skills. <br> </li><li> Stable internet connection and a quiet working environment. <br> </li></ul>

<ul><li><p>Will be the relationship between our company and it’s current potential customers.</p></li><li><p>&nbsp;Manage large amounts of inbound and outbound calls in a timely manner.</p></li><li><p>Follow communication “scripts” when handling different topics. &nbsp;</p></li><li><p>Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.</p></li><li><p>Seize opportunities to upsell products when they arise. &nbsp;</p></li><li><p>Build sustainable relationships and engage customers by taking the extra mile.</p></li><li><p>Keep records of all conversations in our call center database in a comprehensible way.</p></li><li><p>Frequently attend educational seminars to improve knowledge and performance level.</p></li><li><p>Meet personal/team qualitative and quantitative targets.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>High Graduate with (6M - 1Y) years of experience.</p></li><li><p>Females Only can apply.</p></li><li><p>Excellent communication skills.</p></li><li><p>Good handling and problem-solving skills.</p></li><li><p>Preferable previous experience in call Center.</p></li><li><p>Good command of English language.</p></li><li><p>Good computer skills.</p></li><li><p>Customer focus and adaptability to different personality types.</p></li><li><p>Ability to multi-task, set priorities and manage time effectively.</p></li><li><p>Good time management and planning skills.<br>&nbsp;</p></li></ul><p></p>

<p>Rachmat Agro – Call Center / Remote Sales Specialist (Warm Leads Only)</p><p></p><p>Rachmat Agro is hiring a Remote Call Center / Sales Specialist to handle incoming inquiries for plant seedlings. No cold calling required - you will work exclusively with interested clients!</p><p></p><p>Work Location: 100% Remote / Work from Home</p><p>Languages Required: ARABIC (Native) + ENGLISH (Fluent)</p><p></p><p>Responsibilities:</p><p>• Consult interested clients.</p><p>• Perform computer-based sales and administrative tasks.</p><p></p><p>Working Conditions:</p><p>• 100% Remote / Work from Home setup.</p><p>• Schedule: 8-hour workday, 5 days per week.</p><p>• Flexible Shift Options: Set your schedule between 08:00 and 21:00 (includes a 1-hour lunch break).</p><p>• Days Off: 2 days off per week of your choice.</p><p>• Salary: 18,000 to 45,000 EGP / month (Base Salary + Sales Bonuses).</p><p>• Career Growth: Clear advancement paths to Senior Manager.</p><p><strong>Requirements</strong></p><p>• Well-spoken, confident, and excellent communication skills.</p><p>• Highly responsible and self-motivated.</p><p>• Personal computer/laptop with a stable internet connection.</p><p>• Native Arabic fluency and strong spoken English proficiency (Required).</p><p></p>

<p>Acts as a first point of contact with Customers to support in any inquiries<br>Manage large amounts of inbound and outbound calls in a timely manner<br>Follow communication scripts when handling different topics<br>Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives<br>Seize opportunities to upsell products when they arise<br>Build sustainable relationships and engage customers by taking the extra mile<br>Keep records of all conversations in our call center database in a comprehensible way<br>Frequently attend educational seminars to improve knowledge and performance level<br>Meet personal/team qualitative and quantitative targets</p><p><strong>Desired Candidate Profile</strong></p><p>Good Communication Skills<br>Excellent Command of the English language<br>Strong Commitment and Dedication<br>Age: Maximum 30 years<br>Only graduated with bachelor s degree<br>Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)<br>It is also a Plus if you have:<br>-Previous Experience in Customer Care<br>-Previous Experience in Mobile Internet and/ / or ADSL support.<br>-CCNA certification</p>

<ul><li><p>Respond to incoming inquiries from clients via phone, email, or chat.</p></li><li><p>Provide accurate information about Talaat Mostafa Group's properties, services, policies, and procedures.</p></li><li><p>Assist customers in understanding the company's offerings and guide them through the process of purchasing or leasing properties.</p></li><li><p>Handle and resolve customer issues, documenting interactions in the CRM system.</p></li><li><p>Collaborate with sales agents and other team members to provide a seamless customer experience.</p></li><li><p>Schedule property viewings and follow up with clients to ensure satisfaction.</p></li><li><p>Maintain a high level of knowledge about the company’s listings, services, and real estate market trends.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience:</strong> 1-2 years in customer service, call center, or related field.</p></li><li><p><strong>Skills:</strong></p><ul><li><p>Strong verbal and written communication skills.</p></li><li><p>Active listening skills with the ability to understand client needs.</p></li><li><p>Ability to stay organized, multitask, and handle high volumes of calls or messages.</p></li><li><p>Familiarity with CRM or call center software is beneficial.</p></li><li><p>Positive attitude, problem-solving abilities, and teamwork orientation.</p></li></ul></li></ul><p></p>

Company Description:<br> Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports government and commercial clients in 10 different languages, delivering inbound, outbound, back-office, helpdesk, social media analysis, and recruitment process outsourcing services. Xceed has operational sites in Egypt, Morocco, Mauritius, UAE, and a new site in Saudi Arabia, providing diverse career opportunities across locations. The organization is recognized with multiple global awards for outsourcing excellence, customer experience, sustainability, and diversity, equity, and inclusion. Xceed also maintains several international certifications, including COPC and ISO standards, underscoring its commitment to quality, security, and business continuity.<br><br>Role Description:<br>The Quality Monitoring Specialist (Call Center Experience) is a full-time, on-site role based in Qesm El Maadi. This role is responsible for monitoring and evaluating customer interactions across various channels to ensure adherence to quality standards, scripts, and compliance requirements. The specialist will conduct regular call and case audits, document findings, and provide clear feedback and coaching insights to support performance improvement. Day-to-day tasks include preparing quality reports and dashboards, identifying trends and root causes of service issues, and collaborating with operations, training, and management teams to implement corrective and preventive actions. The role also involves contributing to the enhancement of quality monitoring tools and processes, and supporting calibration sessions to maintain consistent evaluation criteria.<br><br>Qualifications:<br>- Call center experience in telecommunication field (Vodafone – Orange – EX WE- Vodafone UK- AT&T - etc.<br><br>-Experience as a Quality Analyst is 6 months <br><br>-Excellent in the English language.<br><br>Work Location: Maadi, Technology Park

<strong>Company Description</strong> TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly five decades of industry experience. The company has evolved to meet the demands of the AI era, combining advanced technology with a strong focus on human-centered support. TP delivers modern, intelligent, and empathetic customer experience solutions for clients worldwide. The organization is committed to innovation, continuous improvement, and creating inclusive workplaces. Joining TP means being part of a future-focused team that values professionalism, learning, and growth.<br><strong>Role Description</strong> This is a full-time, on-site role based in Qesm 1st New Cairo for a Call Center Airline account serving English-speaking customers at a C1 proficiency level, with morning shifts. The role involves handling inbound and outbound calls, assisting passengers with flight bookings, changes, cancellations, check-in queries, and general travel information. Team members will manage customer inquiries, resolve issues efficiently, provide accurate and timely information, and follow airline procedures and guidelines. The position also includes promoting relevant airline services when appropriate, documenting interactions in the system, and meeting performance targets while maintaining a high standard of customer satisfaction. Collaboration with supervisors and colleagues, adherence to quality and compliance standards, and participation in training and coaching sessions are part of the daily responsibilities.<br><strong>Qualifications<br></strong> <br><ul><li>Strong communication skills, including clear spoken and written English at C1 level, and the ability to build rapport with diverse customers.</li><li>Customer service skills, with experience in handling inquiries, complaints, and complex situations in a calm and professional manner.</li><li>Knowledge or interest in airlines and aviation, with the ability to learn airline policies, booking procedures, and travel regulations.</li><li>Sales and upselling abilities, with a focus on recommending suitable airline services and offers while respecting customer needs.</li><li>High school diploma or bachelor’s degree preferred, along with basic computer literacy and proficiency in using call center and CRM tools.</li><li>Ability to work on-site in Qesm 1st New Cairo during morning shifts, maintain punctuality, and follow structured schedules.</li><li>Strong problem-solving skills, attention to detail, and a customer-centric mindset in a fast-paced environment.</li><li>Previous call center or customer-facing experience is an advantage but not mandatory; willingness to participate in training and continuous development.</li></ul>

<h3>Key Responsibilities</h3><ul><li>Lead the design and architecture of complex UC solutions, including CUCM clusters, multisite deployments, dial plan optimization, and integration with various voice gateways and PSTN circuits.</li><li>Perform advanced administration, optimization, and troubleshooting of CUCM, including call routing logic, QoS, security hardening, and integration with other enterprise systems (LDAP, billing, etc.).</li><li>Design, implement, and optimize Cisco Unified Contact Center Express (UCCX) solutions, including complex scripting, advanced routing strategies, Finesse customization, and comprehensive reporting.</li><li>Design, implement, and manage enterprise-grade call recording solutions, ensuring compliance, scalability, and robust integration with CUCM and UCCX.</li><li>Architect and manage robust Instant Messaging &amp; Presence solutions, primarily Cisco Jabber, including federation, high availability, and integration with other UC components.</li><li>Lead the strategy, implementation, and advanced support for Cisco Webex (Meetings, Calling, Messaging, Devices) and drive its adoption.</li><li>Architect and implement complex integration solutions between Cisco UC and Microsoft Teams (e.g., Direct Routing, CVI, interoperability gateways).</li><li>Provide expert-level support and guidance on Microsoft Teams Phone System.</li><li>Act as a subject matter expert for diagnosing and resolving the most complex and critical voice, video, and collaboration incidents, performing deep-dive root cause analysis.</li><li>Proactively monitor, analyze, and optimize the performance and capacity of all UC systems to ensure scalability and high quality of service.</li><li>Ensure all UC systems adhere to security best practices and regulatory compliance standards.</li><li>Lead UC-related projects from initiation to completion, including planning, resource allocation, and stakeholder communication.</li><li>Mentor and provide technical guidance to junior engineers, fostering their growth and ensuring knowledge transfer within the team.</li><li>Work closely with UC vendors and service providers for support, product evaluations, and strategic partnerships.</li></ul><h3>Platform Proficiency (Required Beyond Cisco UC)</h3><ul><li>Avaya AIC Service Centre voice platform (24 7 multilingual operations)</li><li>AWS Connect Cloud contact centre for English-language support channel</li><li>Amazon Contact Lens Call analytics and sentiment analysis</li><li>Microsoft Teams Rooms Pro A/V room management and meeting room systems</li><li>Microsoft Teams Phone System Direct Routing, CVI interoperability</li><li>All Cisco UC platforms as listed in JD (CUCM, UCCX, Jabber, Webex) remain required</li></ul><h3>A/V &amp; Collaboration Scope</h3><ul><li>Manage and maintain 120+ audio/visual systems across all Maaden sites</li><li>Support Digital Workplace Services function including room booking, AV equipment lifecycle, and hybrid meeting capabilities</li><li>Ensure voice quality across SD-WAN/MPLS network with appropriate QoS policies</li></ul><h3>Operational Integration</h3><ul><li>ServiceNow as the system of record for all UC incidents, changes, and service requests</li><li>SolarWinds for voice network performance monitoring</li><li>Dynatrace for application-level UC performance visibility</li><li>Coordinate with 24 7 offshore NOC (Egypt &amp; India) for after-hours UC incident response</li></ul><h3>Language</h3><ul><li>Bilingual Arabic and English proficiency required. UC systems must support bilingual IVR, voicemail, and attendant configurations.</li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Required Skills &amp; Qualifications</h3><ul><li>Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.</li><li>7+ years of progressive experience designing, implementing, and managing complex enterprise Unified Communications systems.</li><li>Extensive expert-level experience with Cisco Unified Communications Manager (CUCM), including multisite deployments and advanced features.</li><li>Deep expertise in Cisco Unified Contact Center Express (UCCX) design, scripting, and troubleshooting.</li><li>Proven experience with enterprise call recording solutions.</li><li>Strong architectural knowledge of Cisco Jabber, Cisco Webex, and Microsoft Teams.</li><li>Demonstrable experience with integrations between Cisco UC and Microsoft Teams.</li><li>In-depth understanding of UC-related protocols: SIP, H.323, MGCP, SCCP, RTP, SRTP.</li><li>Strong knowledge of networking fundamentals, QoS, and security in a UC environment.</li><li>Excellent analytical, problem-solving, and critical thinking skills.</li><li>Exceptional communication, presentation, and interpersonal skills, with the ability to influence and lead technical discussions.</li><li>Cisco CCNP Collaboration or CCIE Collaboration certification is highly desirable.</li></ul>

<p>Are you passionate about making a tangible difference in people's lives? Do you thrive in a dynamic, patient-focused environment where your communication skills can truly shine? We are seeking enthusiastic and empathetic individuals to join our dedicated team in <strong>Cairo, Egypt</strong> as <strong>Patient Educators</strong>. This is an exciting <strong>full-time, on-site</strong> opportunity within the vibrant Medical/Healthcare and Pharmaceutical sector, perfect for those ready to embark on a rewarding career journey!</p><p><strong>About the Role:</strong></p><ul><li><p>As a Patient Educator, you will be the compassionate voice and guiding hand for our patients, providing essential information and support.</p></li><li><p>You'll play a critical role in empowering patients to understand their health conditions, treatments, and care plans, ensuring they feel informed and confident every step of the way.</p></li><li><p>This entry-level position offers unparalleled exposure to the healthcare industry and a chance to truly impact patient well-being.</p></li></ul><p><strong>Key Responsibilities:</strong></p><ul><li><p><strong>Educate and Empower:</strong> Deliver clear, concise, and empathetic patient education regarding medical conditions, pharmaceutical products, and health management strategies.</p></li><li><p><strong>Patient Support:</strong> Serve as a primary point of contact, handling patient inquiries and providing exceptional customer service through our call center.</p></li><li><p><strong>Problem Solving:</strong> Address patient concerns and navigate complex situations with a calm, resourceful, and patient-centric approach.</p></li><li><p><strong>Information Management:</strong> Accurately document patient interactions and maintain meticulous records in our digital systems.</p></li><li><p><strong>Collaboration:</strong> Work closely with healthcare professionals and team members to ensure a seamless and supportive patient experience.</p></li></ul><p><strong>Skills &amp; Technologies You'll Utilize:</strong></p><ul><li><p><strong>Medical</strong> understanding and <strong>Medical Terminology</strong>.</p></li><li><p>Expertise in <strong>Customer Service</strong> and <strong>Call Center Operations</strong>.</p></li><li><p>Outstanding <strong>Patient Education</strong> and <strong>Communication Skills</strong>.</p></li><li><p>Sharp <strong>Problem Solving</strong> abilities.</p></li><li><p>Highly developed <strong>Active Listening</strong> and <strong>Empathy</strong>.</p></li><li><p>Commitment to promoting <strong>Health Literacy</strong>.</p></li><li><p>Proficiency in <strong>Data Entry</strong> and <strong>Digital Record Keeping</strong>.</p></li></ul><p><strong>Growth Opportunities:</strong></p><p>We believe in nurturing talent! You'll gain invaluable experience in the Medical/Healthcare and Pharmaceutical fields, with opportunities for continuous learning, professional development, and career advancement within our growing organization. This entry-level role is a fantastic springboard for a long-term career.</p><p><strong>Team &amp; Culture:</strong></p><p>Join a supportive and collaborative team that is deeply committed to patient advocacy and excellence. Our culture is built on respect, integrity, and a shared passion for improving health outcomes. You'll be part of a vibrant environment where every voice is heard, and every contribution is valued.</p><p><strong>Impact:</strong></p><p>Your work will directly enhance patient understanding, adherence to treatment, and overall health outcomes. You'll be a vital link in ensuring patients receive the care and information they need, making a profound and positive impact on individuals and the community in Cairo.</p><p><strong>Requirements</strong></p><ul><li><strong>Experience That Excites Us:</strong> You should possess <strong>1-2 years of experience</strong> in a customer service, call center, or healthcare-related role.</li><li><strong>A Passion for Patients:</strong> A genuine desire to help and educate others, coupled with exceptional <strong>Communication Skills</strong> and a high degree of <strong>Empathy</strong>.</li><li><strong>Critical Skills for Success:</strong><ul><li>Demonstrable proficiency in <strong>Customer Service</strong> and <strong>Call Center Operations</strong>.</li><li>Foundational understanding of <strong>Medical</strong> concepts and <strong>Medical Terminology</strong>.</li><li>Proven ability in <strong>Patient Education</strong> and promoting <strong>Health Literacy</strong>.</li><li>Strong <strong>Problem Solving</strong> capabilities and excellent <strong>Active Listening</strong> skills.</li><li>Comfortable with <strong>Data Entry</strong> and <strong>Digital Record Keeping</strong>.</li></ul></li><li><strong>Educational Background:</strong> A relevant educational background in healthcare, life sciences, or a related field is highly valued.</li><li><strong>Career Level:</strong> This is an outstanding opportunity for an <strong>Entry Level</strong> professional eager to make their mark in the healthcare sector.</li></ul>

About the Role<br><br>We are seeking articulate and customer-focused Customer Support Agents to join our premium South Africa Voice Account team in Maadi, Cairo.<br><br>You will serve as the frontline voice of the brand, handling customer inquiries, resolving issues with empathy and efficiency, and ensuring an exceptional customer experience.<br><br>Call center experience is required. This is a fantastic opportunity to build a stable, long-term career with a global tech leader.<br><br>---<br><br>Key Responsibilities<br><br>· Handle inbound customer calls professionally.<br>· Diagnose, troubleshoot, and resolve customer inquiries.<br>· Maintain accurate records of all customer interactions.<br>· Collaborate with internal teams to ensure high-quality service delivery.<br><br>---<br><br>Qualifications<br><br>· Bachelor's degree in any discipline.<br>· English proficiency at B2 to B2+ level.<br>· Proven experience in a Call Center environment is required.<br>· Excellent verbal communication and active listening skills.<br>· Strong problem-solving abilities.<br>· Ready to start immediately.<br><br>---<br><br>What We Offer<br><br>· Competitive Salary: Up to 20,000 EGP Net + up to 3,500 EGP in performance incentives.<br>· Social &amp; Medical Insurance.<br>· Transportation Provided: Shuttle service from Thakanat El Maadi metro station.<br>· Professional, supportive, and structured work environment.

<p><strong>Job Summary</strong></p><p>We are looking for a customer-focused and enthusiastic <strong>Travel Advisor</strong> to join our call center team. The Travel Advisor will assist customers with flight, hotel, and vacation inquiries, provide travel recommendations, make reservations, and ensure a smooth customer experience from initial contact through booking.</p><p>The ideal candidate has excellent communication skills, a passion for travel, strong sales and customer-service abilities, and the ability to work effectively in a fast-paced call center environment.</p><p><br></p><p>Requirements</p><ul><li>Excellent verbal and written communication skills.</li><li>Strong customer-service and problem-solving abilities.</li><li>Comfortable working with computers and multiple systems simultaneously.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to handle difficult customers and resolve issues professionally.</li><li>Availability to work flexible shifts, including evenings, weekends, or holidays, depending on business requirements.</li></ul><p><br></p><p>What We Offer</p><ul><li>Competitive salary and performance-based incentives</li><li>Professional training and development</li><li>Opportunities for career growth</li><li>Supportive and team-oriented work environment</li><li>Employee travel benefits or travel-related discounts, where applicable</li></ul><p><br></p>

<p>In this role, you will serve as the critical link between the IT department and call center operations. Your primary focus will be on improving customer experiences through technical support and strategic IT solutions. Your role will involve collaborating with various teams to understand technological needs and implementing effective solutions that enhance call center functionalities.</p><p><strong>Strategic IT Management:</strong> Develop and implement IT strategies that support and align with the company s business objectives. Collaborate with executive leadership to ensure IT strategies effectively support overarching business initiatives.</p><p><strong>Operational Oversight:</strong> Manage the day-to-day operations of the IT department, including budgeting, staffing, and project management. Ensure the IT infrastructure is robust and effectively supports the operational requirements of the business.</p><p><strong>System Implementation and Maintenance:</strong> Oversee the selection, implementation, and maintenance of IT systems and software to meet business needs. Regularly review and update IT systems to ensure they remain relevant, efficient, and secure.</p><p><strong>Technical Support and Issue Resolution:</strong> Provide leadership and support for high-level technical issues, ensuring they are resolved in a timely and efficient manner. Develop and maintain protocols for the quick resolution of IT disruptions to minimize operational downtime.</p><p><strong>Budget and Resource Management:</strong> Develop and manage the IT budget, ensuring optimal allocation and utilization of resources. Monitor expenditures and make adjustments as necessary to align with financial objectives and constraints.</p><p><strong>Disaster Recovery and Business Continuity Planning:</strong> Develop and implement disaster recovery and business continuity plans to ensure the stability of IT operations under adverse conditions. Conduct regular reviews and drills to ensure plans are effective and well-understood by relevant staff.</p><p><strong>Stakeholder Communication and Coordination:</strong> Serve as the primary IT contact for offshore clients and other stakeholders, ensuring clear and effective communication regarding IT matters. Coordinate with various departments to align IT services with business needs and priorities.</p><p>Embrace This Opportunity! Are you ready to contribute to a global leader and elevate your career to new heights? Join Future Group and embark on an exciting journey of growth and technological innovation. Apply now and become an integral part of a team that is redefining the future of communication through technology and service excellence. Unlock your potential with Future Group and make a difference today!</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>Experience: Minimum of 5 years of experience in IT management in a call center is a must.</li><li>Certifications: PMP, ITIL, or similar certifications are highly desirable.</li><li>Proven leadership and team management abilities.</li><li>In-depth understanding of IT systems and infrastructure.</li><li>Ability to manage multiple projects and priorities in a dynamic environment.</li></ul>

<strong>Company Description</strong> <br><br>"<strong>eClerx company<br>""We’re hiring Customer Care Executive for the Inbound US Voice Process<br> Position Details:<br>▪️ Handle inbound customer inquiries and provide exceptional support to US-based customers.<br> Salary:<br>▪️ 21,000 EGP Gross<br>▪️ 15500 net + 2300 night allowance ( 18k granted ) + 3000 KPIS<br> Shifts:<br>▪️ Rotational night &amp; overnight<br> Requirements:<br>▪️ Fluency in English (B1+ Level)<br> Location: Technological Park, Maadi"""<br><br><br>Role Description The Call Center Customer Service Representative is a full-time, on-site role based in Cairo. This role is responsible for handling inbound and outbound calls, responding to customer inquiries, and providing clear, accurate information about services and processes. The representative will resolve issues, escalate complex cases when necessary, and document interactions in the company’s systems to ensure continuity and quality of service. Day-to-day tasks include maintaining a high level of professionalism, meeting performance targets such as response time and call quality, and actively contributing to overall customer satisfaction. The role also involves collaborating with team members and other departments to improve the customer experience and support continuous process improvements.<br>Qualifications<br> <br><ul><li>Experience in customer-facing roles such as Customer Service Representatives and Customer Support, with strong interpersonal and communication skills.</li><li>Proven ability to maintain high levels of Customer Satisfaction through effective problem-solving and empathy.</li><li>Solid understanding of Customer Service principles and best practices, including call handling and conflict resolution.</li><li>Ability to contribute to an excellent Customer Experience by managing expectations and following up on issues in a timely manner.</li><li>Fluency in English and Arabic, both written and spoken, with clear and professional phone etiquette.</li><li>Comfort working in a fast-paced call center environment, meeting KPIs, and adapting to new tools and processes.</li><li>Strong organizational skills, attention to detail, and reliability in attendance and schedule adherence.</li><li>High school diploma or equivalent required; post-secondary education in business, communications, or a related field is an advantage.</li><li>Proficiency level of English from B1&lt;/stron</li></ul>g&gt;+ to B2</strong>

<strong>Remote | Full-Time | U.S. Eastern Time Hours<br><br></strong><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong><strong>The Position<br><br></strong>Langford Staffing is hiring Outbound Call Center Representatives for a client running high-volume consumer calling campaigns.<br><br>You will contact company-provided leads through an automatic dialer, explain the purpose of the call, ask qualification questions, respond to objections, and connect qualified consumers with a sales representative.<br><br>You will not complete the final sale. Your primary objective is to turn outbound calls into qualified and accepted live transfers.<br><br><strong>How To Apply<br><br></strong>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make continuous outbound calls through an automatic dialer.</li><li>Deliver clear and professional call openings.</li><li>Ask required qualification questions.</li><li>Respond to consumers who are busy, skeptical, uninterested, or upset.</li><li>Keep conversations moving without becoming aggressive.</li><li>Explain why speaking with the sales representative may be helpful.</li><li>Ask qualified consumers to complete an immediate live transfer.</li><li>Introduce the consumer to the receiving representative.</li><li>Enter accurate call notes and dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily call and transfer targets.<br><br></li></ul>Campaigns may involve health benefits, insurance, telecommunications, or other consumer services.<br><br><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in an outbound call centre, telesales, appointment setting, lead generation, consumer qualification, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Strong objection-handling and telephone communication skills.</li><li>Experience working toward call, transfer, appointment, conversion, or sales targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain composed during rejection and difficult calls.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>The ability to receive coaching and apply feedback.</li><li>Full-time availability during U.S. Eastern Time calling hours.<br><br></li></ul>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br><strong>Remote Work Requirements<br><br></strong>You must have:<br><br><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional calling environment.</li><li>Wired internet with at least 100 Mbps download and 10 Mbps upload.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul><strong>How Performance Is Measured<br><br></strong>Performance will be evaluated through:<br><br><ul><li>Qualified and accepted live transfers.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate call records and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul><strong>Who Will Succeed<br><br></strong>The right candidate is comfortable speaking with consumers continuously and working toward clear performance targets.<br><br>You must be able to remain professional after rejection, respond naturally to objections, and confidently ask qualified consumers to take the next step.<br><br>You do not need a perfect script immediately. You must be coachable, resilient, and able to apply feedback quickly.

Compliance Analysts provides independent, reasonable objective assurance and recommendations to add value and improve operational controls. The Compliance Analyst is expected to constructively work with Operations, Client Service, and other departments, conduct reviews and recommendations on internal controls across the organization. Monitoring of calls for compliance purposes; targets may vary as directed by management Daily/weekly/monthly reports and other communication materials to highlight quality/compliance metric performance achievements and identify areas of opportunities with risks Input data pertinent to quality and compliance measurement database systems for capturing, analyzing, and providing timely and accurate reporting on call center performance. Support compliance monitoring solutions, identify risks and report them appropriately Interface with Call Center Supervisors, Customer Service Reps, support business units, and other cross-functional areas where needed to help determine compliance needs and provide recommendations on continual process improvement. Identify and report any required training issues to department management and trainers. Take an active part in the evolution of the attribute document Identify changes that need to be made to our evaluation tool Create and update standards as appropriate Create scripting and resources for agents when requested or needed Provide in-depth comments on evaluations for manager coaching Train new members that join our team Follow up with issues identified to ensure they are resolved Contributes to Compliance scorecard evaluations used in monthly, quarterly, and annual performance reviews. Team Accountability - weekly progress report with action items Attend and actively participate in weekly calibration and facilitation on a rotational basis Compliance Orientation for New Hires - as needed Compliance Orientation for Cross Skilling of agents - as needed Perform other duties and special projects as assigned to monitor compliance and fraud activities. Minimum 1-year previous experience as a Compliance and/or Risk Analyst or similar role conducting reviews of calls and/or internal controls (for External). Experience in healthcare BPO work is an advantage. Intermediate knowledge in MS Office especially MS Excel Knowledge of system/data vulnerabilities, preferred Some knowledge of regulatory environments and requirements, preferred Strong interpersonal communication skills Effective oral and written communication skills Team-oriented and Self-motivated Performance-oriented and Results - Oriented

<p><strong>Company Description</strong> Innovative Work Solutions is a leading provider of professional outsourcing services, empowering businesses with smart, flexible, and dedicated solutions. The company specializes in delivering seamless customer experiences for clients across diverse industries, supported by cutting-edge technology and a client-centric mindset. A visionary team drives continuous innovation in call center and customer operations, positioning Innovative Work Solutions as a trusted partner for organizations seeking high-quality service delivery. The company is committed to professionalism, flexibility, and excellence in every interaction, helping clients achieve sustainable growth and success worldwide.</p><p><strong>Role Description</strong> The Senior AI Research Specialist is a full-time, on-site role based in Nasr City. This position focuses on researching, designing, and evaluating AI models and solutions that enhance customer experience, operational efficiency, and decision support within outsourcing and call center environments. Daily responsibilities include conducting literature reviews, developing and testing machine learning and natural language processing models, performing data analysis, and documenting findings in clear, actionable formats. The specialist will collaborate with engineering and operations teams to translate research results into production-ready tools, define best practices, and support pilot implementations. The role also involves monitoring AI performance, identifying improvement opportunities, and staying current with advances in AI, data science, and automation relevant to customer service and business process outsourcing.</p><strong><p><br></p><p>Qualifications</p></strong><ul><li>Excellent communication and interpersonal skills</li><li>Strong analytical and research skills</li></ul><p><br></p><p>Good English proficiency</p><ul><li>Strong attention to detail</li><li>Strong foundation in artificial intelligence and machine learning, including experience with model development, training, and evaluation.</li><li>Proficiency in data analysis and programming (e.g., Python, R, data manipulation libraries, and basic software engineering practices).</li><li>Background in natural language processing, conversational AI, or speech analytics, ideally within customer service or contact center domains.</li><li>Ability to design and execute research experiments, synthesize complex information, and present insights to technical and non-technical stakeholders.</li><li>Bachelor’s or Master’s degree in Computer Science, Data Science, AI, Engineering, Mathematics, or a related technical field (or equivalent practical experience).</li><li>Experience collaborating in cross-functional teams and working in fast-paced, service-oriented environments.</li><li>Strong problem-solving skills, attention to detail, and commitment to ethical, responsible use of AI and data.</li><li>Familiarity with cloud platforms and AI tools (e.g., model deployment frameworks, analytics dashboards) is an advantage.</li><li>Prior experience in outsourcing, call centers, or customer experience technology is a plus.</li><li>Effective written and verbal communication skills in English and the ability to document research and implementation plans clearly.</li></ul>

<p><br></p> <p> </p> <p> <strong>Your Job:</strong> </p> <ul> <li>Handle inbound and outbound communication via phone, chat, and email to address customer and member inquiries, complaints, and requests.</li> <li>Deliver high-quality customer service by listening actively, showing empathy, and providing accurate and timely resolutions.</li> <li>Follow standard procedures and company guidelines to resolve issues professionally and consistently.</li> <li>Document all interactions accurately with proper wrap-up notes and logs after each call or chat.</li> <li>Develop in-depth product knowledge, including policies, benefits, terms, and updates to provide accurate information.</li> <li>Support outbound campaigns, including follow-ups, courtesy calls, satisfaction checks, and clarification requests.</li> <li>Collaborate with internal teams and support departments to ensure efficient service delivery and issue resolution.</li> <li>Contribute to a positive team culture, participating in department tasks and fostering continuous improvement.</li> <li>Meet and exceed performance KPIs, such as CSAT, FCR, AHT, and quality assurance scores.</li> <li>Adapt to shift work, including evenings, weekends, and holidays, as per business requirements.</li> <li>Maintain professionalism and resilience in high-pressure situations and when dealing with challenging customers.</li> <li> <p>Comply with internal policies, procedures, and the company s code of conduct at all times.</p> <p> </p> </li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p>Bachelor s degree in Business Administration or a related field; medical background is a plus.</p> </li> <li> <p>6 months to 2 years of customer service experience, preferably in a call centre or contact centre environment.Experience in the healthcare or insurance industry is preferred.</p> </li> <li> <p>Excellent English communication skills, both verbal and written.</p> </li> <li> <p>Strong interpersonal and problem-solving abilities with a customer-first approach.</p> </li> <li> <p>Proficiency in customer service software and tools; computer literacy is required.</p> </li> <li> <p>Ability to handle high call volumes and perform well under pressure.</p> </li> <li> <p>Flexible to work shifts, including evenings, nights, weekends, and public holidays.</p> </li> </ul> <p> <br> </p>

<h3>Job Description</h3><p>Renrui / Five Max Digital Marketing LLC is hiring English Call Center Agents to join the Momcozy account.</p><p>The successful candidates will be responsible for providing professional customer support, handling customer inquiries, resolving complaints, and ensuring a positive customer experience while maintaining the company's quality standards and performance targets.</p><h3>Job Responsibilities</h3><ul><li><p>Handle incoming and outgoing customer chat professionally and efficiently, as required by the project.</p></li><li><p>Respond to customer inquiries regarding products, orders, deliveries, returns, and other service-related matters.</p></li><li><p>Provide accurate information and effective solutions to customer concerns.</p></li><li><p>Handle customer complaints and escalations professionally.</p></li><li><p>Maintain accurate records of customer interactions and update the CRM system accordingly.</p></li><li><p>Follow the account's scripts, procedures, and quality standards.</p></li><li><p>Meet assigned KPIs, including customer</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Good to very good command of English, both spoken and written. (at least B1)</p></li><li><p>Previous call center or customer service experience is preferred.</p></li><li><p>Excellent communication and problem-solving skills.</p></li><li><p>Ability to handle customer complaints professionally and remain calm under pressure.</p></li><li><p>Basic computer skills and the ability to navigate multiple systems.</p></li><li><p>Strong listening skills and attention to detail.</p></li><li><p>Ability to work in a team and achieve individual performance targets.</p></li><li><p>Commitment to attendance, punctuality, and company policies.</p></li></ul><p></p><p></p>

<h3>Job Description</h3><p>Renrui / Five Max Digital Marketing LLC is hiring English Call Center Agents to join the Momcozy account.</p><p>The successful candidates will be responsible for providing professional customer support, handling customer inquiries, resolving complaints, and ensuring a positive customer experience while maintaining the company's quality standards and performance targets.</p><h3>Job Responsibilities</h3><ul><li><p>Handle incoming and outgoing customer calls professionally and efficiently, as required by the project.</p></li><li><p>Respond to customer inquiries regarding products, orders, deliveries, returns, and other service-related matters.</p></li><li><p>Provide accurate information and effective solutions to customer concerns.</p></li><li><p>Handle customer complaints and escalations professionally.</p></li><li><p>Maintain accurate records of customer interactions and update the CRM system accordingly.</p></li><li><p>Follow the account's scripts, procedures, and quality standards.</p></li><li><p>Meet assigned KPIs, including customer</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Good to very good command of English, both spoken and written. (at least B2)</p></li><li><p>Previous call center or customer service experience is preferred.</p></li><li><p>Excellent communication and problem-solving skills.</p></li><li><p>Ability to handle customer complaints professionally and remain calm under pressure.</p></li><li><p>Basic computer skills and the ability to navigate multiple systems.</p></li><li><p>Strong listening skills and attention to detail.</p></li><li><p>Ability to work in a team and achieve individual performance targets.</p></li><li><p>Commitment to attendance, punctuality, and company policies.</p></li></ul><p></p><p></p>