Call Center Jobs in Egypt

Required tasks: Managing large volumes of incoming and outgoing calls in a timely manner. Following call scripts and designated instructions. Identifying customer needs, clarifying information, and providing available solutions or alternatives. Presenting marketing offers for the organization's products and services when the opportunity arises. Building sustainable relationships with customers by obtaining additional data such as (email, or another phone number). Maintaining records of all conversations in our call center database in an understandable manner. Continuously attending educational training sessions to improve service level and performance. Following up on procedures to achieve the customer service department's goals. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: Morning shift only</li></ul>

Required tasks: Managing large volumes of incoming and outgoing calls in a timely manner. Following call scripts and designated instructions. Identifying customer needs, clarifying information, and providing available solutions or alternatives. Presenting promotional offers for the organization's products and services whenever the opportunity arises. Maintaining records of all conversations in our call center database in an understandable manner. Attending ongoing educational training to improve service level and performance, which will last for two days, followed immediately by starting work. Following up on procedures with your department head and preparing a daily report. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 5</li><li>Shift system: Morning only</li><li>Benefits: Overtime</li></ul>

Required Tasks: Manage large volumes of incoming and outgoing calls in a timely manner. Follow communication scripts and provided instructions. Identify customer needs, clarify information, and provide solutions or available alternatives. Present marketing offers for the organization's products and services when the opportunity arises. Build sustainable relationships with customers by obtaining additional data such as (email, or another phone number). Maintain records of all conversations in our call center database in an understandable manner. Attend educational training continuously to improve the level of service and performance. Follow up on procedures for achieving the goals of the customer service department. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: Morning only</li><li>Benefits: Social insurance, overtime hours</li></ul>

Required Tasks:<br><br>Managing large amounts of incoming and outgoing calls in a timely manner.<br>Following communication scripts and specific call instructions.<br>Identifying customer needs, clarifying information, and providing available solutions or alternatives.<br>Presenting marketing offers for the organization's products and services when the opportunity arises.<br>Building sustainable relationships with customers by obtaining additional data such as (email or another phone number).<br>Maintaining records of all conversations in our call center database in an understandable manner.<br>Attending educational training sessions continuously to improve service level and performance.<br>Following up on procedures for achieving customer service department goals.<br><p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, social insurance</li></ul>

Required tasks: Handle large amounts of incoming and outgoing calls in a timely manner. Follow communication scripts and instructions for calls. Identify customer needs, clarify information, and provide available solutions or alternatives. Make marketing offers for the organization's products and services when the opportunity arises. Build sustainable relationships with customers by obtaining additional data (e.g., email address or another phone number). Maintain records of all conversations in our call center database in a comprehensible manner. Attend ongoing educational trainings to improve service level and performance. Follow up on procedures to achieve the goals of the customer service department. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 10</li><li>Shift system: Morning only</li><li>Benefits: Transportation allowance, overtime</li></ul>

Required tasks: Handle large amounts of incoming and outgoing calls in a timely manner. Follow communication scripts and instructions for calls. Identify customer needs, clarify information, and provide solutions or available alternatives. Present marketing offers for the organization's products and services when the opportunity arises. Build sustainable relationships with customers by obtaining additional data such as (email address or another phone number). Maintain records of all conversations in our call center database in an understandable manner. Attend educational training sessions continuously to improve service level and performance. Follow up on procedures to achieve the goals of the customer service department.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 10</li><li>Shift system: Morning only</li><li>Benefits: Transportation allowance, overtime</li></ul>

Required tasks: Managing large amounts of incoming and outgoing calls in a timely manner. Following call scripts and instructions. Identifying customer needs, clarifying information, providing solutions or available alternatives. Booking installation appointments for company products. Booking maintenance appointments for company products. Building sustainable relationships with customers by obtaining additional data such as (email, or another phone number). Keeping records of all conversations in our call center database in a comprehensive manner. Regularly attending educational training to improve service level and performance. Following up on procedures to achieve the goals of the customer service department. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 4</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, social insurance, overtime hours</li></ul>

Required Duties: Manage large amounts of incoming and outgoing calls in a timely manner. Follow call scripts and assigned instructions. Identify customer needs, clarify information, and provide available solutions or alternatives. Present marketing offers for the organization's products and services when the opportunity arises. Build sustainable relationships with customers by obtaining additional data such as (email, or another phone number). Keep records of all conversations in our call center database in an understandable manner. Continuously attend educational training to improve service levels and performance. Follow up on procedures to achieve the customer service department's goals. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: Morning only</li><li>Benefits: Social insurance</li></ul>

<p>Required Tasks:</p> <p>Manage large volumes of incoming conversations in a timely manner.</p> <p>Follow text scripts and customized call instructions.</p> <p>Identify customer needs, clarify information, and provide solutions or available alternatives.</p> <p>Present marketing offers for the institution's products and services when appropriate.</p> <p>Build sustainable customer relationships by collecting additional data such as (email, another phone number).</p> <p>Maintain records of all conversations in our contact center database in an understandable manner.</p> <p>Attend ongoing training sessions to improve service and performance levels.</p> <p>Follow up on procedures to achieve customer service department goals.</p> <p><strong>Additional Details</strong></p><ul><li>Number of Vacancies: 6</li><li>Shift System: Morning only</li><li>Benefits: Health insurance, social security, transportation allowance, overtime hours</li></ul>

<p>Required Tasks:</p> <ul> <li>Manage large volumes of incoming and outgoing calls in a timely manner.</li> <li>Follow call scripts and customized instructions.</li> <li>Identify customer needs, clarify information, and provide solutions or available alternatives.</li> <li>Schedule installation appointments for company products.</li> <li>Schedule maintenance appointments for company products.</li> <li>Build sustainable customer relationships by collecting additional data such as (email, another phone number).</li> <li>Maintain records of all conversations in our call center database in a clear manner.</li> <li>Attend ongoing training sessions to improve service and performance levels.</li> <li>Follow up on procedures to achieve the goals of the customer service department.</li> </ul> <p><strong>Additional Details</strong></p><ul><li>Number of Vacancies: 4</li><li>Shift System: Morning only</li><li>Benefits: Health insurance, social security, overtime</li></ul>

المهام المطلوبة: إدارة كميات كبيرة من المكالمات الواردة والصادرة في الوقت المناسب. اتباع سيناريو النصوص والتعليمات المخصصة للمكالمات. تحديد احتياجات العملاء وتوضيح المعلومات وتوفير الحلول أو البدائل المتاحة. تقديم عروض تسويقية لمنتجات وخدمات المؤسسة عن اتاحة الفرصة لذلك. بناء علاقات مستدامة مع العملاء من خلال الحصول على بيانات اضافيه مثل (بريد الكتروني، او رقم هاتف آخر) الاحتفاظ بسجلات لجميع المحادثات في قاعدة بيانات مركز الاتصال لدينا بطريقة مفهومة حضور التدريبات التعليمية بشكل مستمر لتحسين مستوى الخدمة والأداء. متابعة إجراءات تحقيق الأهداف الخاصة بقسم خدمة العملاء. <p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 5</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال</li></ul>

Responsibilities: Managing large volumes of inbound and outbound calls in a timely manner. Following call scripts and guidelines tailored for the calls. Identifying customer needs, clarifying information, and providing solutions or available alternatives. Presenting marketing offers for the organization's products and services when opportunity allows. Building sustainable relationships with customers by obtaining additional data such as (email, or another phone number). Keeping records of all conversations in our call center database in an understandable way. Participating in ongoing training to improve service level and performance. Following up on procedures to achieve the customer service department's objectives. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 4</li><li>Shift system: morning and evening</li><li>Benefits: meals, housing, overtime</li></ul>

:BUSINESS INTRODUCTION<br><br>Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br><br>:JOB TITLE<br><br>Mall Associate | MAF Properties | West Region<br><br>:ROLE SUMMARY<br><br>The position is responsible for managing all the Mall related administrative tasks to ensure smooth day to day functioning of the assigned Mall including reporting to the Mall Management on a timely basis.<br><br>:ROLE PROFILE<br><br>Support operational administration by collecting documents, payments, and maintaining accurate records and documentation.<br>Manage petty cash, reconciliations, procurement, and payment processes while ensuring compliance with financial controls.<br>Administer and maintain operational systems and platforms, including Procurement Portal, Legal Portal, PMHUB, and Docusign.<br>Coordinate with tenants and on-site teams, manage tenant communications through Partner Connect, and oversee onboarding and offboarding activities.<br>Issue circulars, update the tenant portal knowledge library, and provide training and support to tenants.<br>Support audit activities by providing required documentation and ensuring audit findings are implemented within agreed timelines.<br>Prepare operational reports, monthly asset management inputs, quarterly mall fact sheets, and other performance data for management review.<br>Liaise with finance and insurance teams on invoices, refunds, certificates, hoarding LPOs, and other operational requirements to ensure smooth centre operations.<br><br>:REQUIREMENTS<br><br>Bachelor’s degree in Business Administration or a related field.<br>3–5 years of experience in reporting, budget management, and general administration.<br>Hands-on experience processing purchase orders (POs), invoices, and payments.<br>Strong ability to maintain financial records and support budget tracking activities.<br>Experience working within retail, shopping mall, or commercial operations environments.<br>Preferred background with reputable retail or shopping mall organizations in the GCC or international markets.<br><br>:WHAT WE OFFER<br><br>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!<br>Work in a friendly environment, where everyone shares positive vibes and excited about our future.<br>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.<br><p><strong>Additional Details</strong></p><ul><li>Number of Vacancies: 1</li><li>Shift System: Morning shift only</li><li>Benefits: Health insurance, social insurance</li></ul>

• Review and understand sales development objectives• Review routing schedule, .including any off-schedule visit• Review previous delivery performances for scheduled customer (volumes sold, % returns, order fill rates,..)• Review distribution center (DC) stock availability of top SKUs, innovation guidelines for new products and on-going promotions campaigns• Review point of sales stock levels and out of stock in order to define a suggestion• Present suggested order to the customer, discuss objectives and adjust order accordingly• Obtain bestselling position in the account• Capture competitor presence and store execution when requested• Ensure pricing guidelines are fully executed• Ensure orders are properly transferred<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 20</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, social insurance, transportation allowance, overtime hours</li></ul>

• Review and understand sales development objectives• Review routing schedule, .including any off-schedule visit• Review previous delivery performances for scheduled customer (volumes sold, % returns, order fill rates,..)• Review distribution center (DC) stock availability of top SKUs, innovation guidelines for new products and on-going promotions campaigns• Review point of sales stock levels and out of stock in order to define a suggestion• Present suggested order to the customer, discuss objectives and adjust order accordingly• Obtain bestselling position in the account• Capture competitor presence and store execution when requested• Ensure pricing guidelines are fully executed• Ensure orders are properly transferred<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, social insurance, transportation allowance, overtime hours</li></ul>

• Review and understand sales development objectives• Review routing schedule, .including any off-schedule visit• Review previous delivery performances for scheduled customer (volumes sold, % returns, order fill rates,..)• Review distribution center (DC) stock availability of top SKUs, innovation guidelines for new products and on-going promotions campaigns• Review point of sales stock levels and out of stock in order to define a suggestion• Present suggested order to the customer, discuss objectives and adjust order accordingly• Obtain bestselling position in the account• Capture competitor presence and store execution when requested• Ensure pricing guidelines are fully executed• Ensure orders are properly transferred<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, social insurance, transportation allowance, overtime</li></ul>

• Review and understand sales development objectives• Review routing schedule, .including any off-schedule visit• Review previous delivery performances for scheduled customer (volumes sold, % returns, order fill rates,..)• Review distribution center (DC) stock availability of top SKUs, innovation guidelines for new products and on-going promotions campaigns• Review point of sales stock levels and out of stock in order to define a suggestion• Present suggested order to the customer, discuss objectives and adjust order accordingly• Obtain bestselling position in the account• Capture competitor presence and store execution when requested• Ensure pricing guidelines are fully executed• Ensure orders are properly transferred<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 4</li><li>Shift system: Morning only</li><li>Driving license: Private</li><li>Benefits: Health insurance, social insurance</li></ul>

• Review and understand sales development objectives• Review routing schedule, .including any off-schedule visit• Review previous delivery performances for scheduled customer (volumes sold, % returns, order fill rates,..)• Review distribution center (DC) stock availability of top SKUs, innovation guidelines for new products and on-going promotions campaigns• Review point of sales stock levels and out of stock in order to define a suggestion• Present suggested order to the customer, discuss objectives and adjust order accordingly• Obtain bestselling position in the account• Capture competitor presence and store execution when requested• Ensure pricing guidelines are fully executed• Ensure orders are properly transferred<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning shift only</li><li>Driver's license: Private</li><li>Benefits: Health insurance, social insurance, transportation allowance, overtime</li></ul>

• Review and understand sales development objectives• Review routing schedule, .including any off-schedule visit• Review previous delivery performances for scheduled customer (volumes sold, % returns, order fill rates,..)• Review distribution center (DC) stock availability of top SKUs, innovation guidelines for new products and on-going promotions campaigns• Review point of sales stock levels and out of stock in order to define a suggestion• Present suggested order to the customer, discuss objectives and adjust order accordingly• Obtain bestselling position in the account• Capture competitor presence and store execution when requested• Ensure pricing guidelines are fully executed• Ensure orders are properly transferred<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li><li>Driving license: Private</li><li>Benefits: Health insurance, social insurance, transportation allowance, overtime hours</li></ul>

• Review and understand sales development objectives• Review routing schedule, .including any off-schedule visit• Review previous delivery performances for scheduled customer (volumes sold, % returns, order fill rates,..)• Review distribution center (DC) stock availability of top SKUs, innovation guidelines for new products and on-going promotions campaigns• Review point of sales stock levels and out of stock in order to define a suggestion• Present suggested order to the customer, discuss objectives and adjust order accordingly• Obtain bestselling position in the account• Capture competitor presence and store execution when requested• Ensure pricing guidelines are fully executed• Ensure orders are properly transferred<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 8</li><li>Shift system: Morning only</li><li>Driving license: Private</li><li>Benefits: Health insurance, social insurance, transportation allowance, overtime</li></ul>