Area Manager Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Envision Employment Solutions</strong> is currently looking for a <strong>Change and Release Manager</strong>&nbsp;for one of our partners, a global leader in <strong>Information Technology Services &amp; Consulting</strong>!</p><br><p><strong>About:</strong></p><br><p>The <strong>Change and Release Manager</strong> is responsible for managing the full lifecycle of IPT/UC changes and releases across enterprise collaboration environments. The role ensures that all changes are properly assessed, documented, approved, scheduled, implemented, validated, and closed in line with ITIL processes and governance standards. </p><br><p><strong>Responsibilities:</strong></p><br><ul><li><ul><li>Manage end-to-end lifecycle of IPT/UC changes including creation, review, risk classification, scheduling, approval, implementation validation, and closure.</li><li>Ensure adherence to ITIL change processes and enterprise governance frameworks.</li><li>Review technical details, MOPs, rollback plans, impact assessments, and ensure accuracy before CAB submission.</li><li>Maintain the Forward Schedule of Change (FSC) and proactively address risks or conflicts.</li><li>Coordinate releases and patches for IPT/UC systems including CUCM, Unity, SBCs, gateways, and collaboration platforms.</li><li>Ensure release packages meet quality, testing, and compliance standards before deployment.</li><li>Perform impact and dependency assessments for voice, telephony, SIP trunks, IVR, SBCs, and network integrations.</li><li>Collaborate with Engineering, TIM, TDT, NOC, Security, PMs, and vendors for successful change execution.</li><li>Support incident and problem management with change-related insights and RCA contributions.</li><li>Maintain accurate change records, release notes, configuration documentation, and audit logs.</li><li>Skills and Qualifications</li><li>Strong understanding of IPT/UC technologies including Cisco CUCM, Unity, CUBE, SIP, SBCs, gateways, and call routing.</li><li>Familiarity with voice integrations, QoS, network dependencies, and SIP protocol troubleshooting.</li></ul></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for a Production Manager for one of our partners, a global leader in Information Technology Services &amp; Consulting !<br> Job Summary: The Production Manager is the prime contact between the Customers and Partners and the Revenue Generation teams to facilitate the proper execution for all jobs and projects both on-site and Off Site (Partner) projects.<br> The Production Manager owns the prioritization of production, include production, planning, coordinating, and controlling all the steps in the production process to make sure the client deliverables are supplied on time and within the budget.<br> Responsibilities: Strive to increase productivity via efficiency to ensure profitability.<br> Lead regarding the prioritization of production, include planning, coordinating and controlling all the steps in the production process to make sure the client deliverables are supplied on time and within the budget.<br> Using Power Bi assisted with other methods to ensure regular reporting is supplied to clients, account managers (Sales) and Senior Management on all Jobs in production.<br> Working with the Operations Manager to ensure the proper SOPs are available to all staff members before starting a job, this is achieved by using Teams and Confluence as the primary delivery method.<br> Work with the global service and support departments; ORKA – Infrastructure and Production systems to Follow the Opportunity and Order/Job Build processes and using JIRA Work Management – (Service) Assist with the creation of the Global Business Policies for Production Work with Sales to provide customer service excellence via the effective ongoing management of all Jobs in production both on site and off site (via a partner) Own and / or support the various JIRA Work Management boards that track all business activities for both Jobs and Projects Work with the global SALES OPERATIONS MANAGERS, service and support departments; ORKA – Infrastructure and Production systems to Follow the Opportunity and Order/Job Build processes and using JIRA Work Management – (Service) Provide general job progresses, including tracking of project timeline, risk matrix, budget tracking, … Manage contract variations using change control procedures Help with recruitment within your department and BU Suggest improvements to the ORKA systems via the Product Owner Education &amp; Professional Background: Bachelor’s degree in Media Production, Film, Audiovisual Technologies, Information Technology, Project Management, Operations Management, or a related field is preferred.<br> Relevant professional certifications in project management, production management, quality assurance, or audiovisual technologies are an advantage.<br> Previous experience in a broadcaster, digitization facility, archive, library, ICT preservation project, post-production environment, or media operations facility is highly preferred.<br> Experience Requirements: Proven experience in production coordination, project coordination, operations coordination, media operations, or audiovisual production management.<br> Experience managing client deliverables, production timelines, budgets, priorities, and operational workflows.<br> Experience coordinating both on-site and off-site production activities, including work delivered through external partners or vendors.<br> Previous exposure to customer-facing or partner-facing roles, particularly in relation to project execution, production updates, and service delivery.<br> Experience supporting or managing quality assurance processes within production, media, AV, digitization, or technical operations environments.<br> Experience working with multidisciplinary teams across operations, sales, service, support, infrastructure, production systems, and management functions.<br> Technical &amp; Systems Requirements: Working knowledge of audio, video, film, digitization, media production, or archival technologies.<br> Familiarity with AV and IT environments is strongly preferred.<br> Proficiency in Microsoft Excel and other production, project tracking, or reporting tools.<br> Experience using Power BI or similar reporting/dashboard tools to track production performance and communicate job status.<br> Experience using Microsoft Teams, Confluence, Jira Work Management, or similar collaboration and workflow management systems.<br> Ability to work with SOPs, job workflows, production documentation, change control procedures, and project status reporting tools.<br></span> </div>

Sales Manager / Senior Sales Manager – Banking & Financial Institutions Location: Cairo, Egypt Employment Type: Full-Time Benefits: Travel & Airport Benefits Position Overview We are seeking an experienced and commercially driven Sales Manager / Senior Sales Manager to lead partnerships and business development activities with banks, card issuers, and financial institutions across Egypt. The ideal candidate comes from a company that sells products or services to banks and has a strong network within card, loyalty, affluent banking, and product teams. This individual must possess a deep understanding of card program economics, customer value propositions (CVPs), and the decision-making process within financial institutions. Key Responsibilities Business Development & Sales Manage the complete sales cycle from prospecting and discovery to proposal development, commercial negotiations, contracting, and post-launch account growth. Develop and expand strategic partnerships with banks, card issuers, fintech companies, and financial institutions. Drive the adoption of travel and airport benefit solutions within banking card programs. Identify and secure new business opportunities while strengthening existing client relationships. Stakeholder Management Engage with Cards, Loyalty, Product, Premium Banking, and Affluent Banking teams within financial institutions. Build strong relationships with key decision-makers and influencers across partner organizations. Navigate complex, multi-stakeholder sales environments involving procurement, digital, and product teams. Solution & Value Proposition Development Design compelling Customer Value Propositions (CVPs) tailored to credit card programs and premium banking segments. Customize solutions to align with each bank's cardholder benefits strategy and business objectives. Present business cases and value-driven proposals that support client decision-making. Account Growth & Partner Success Identify upselling, cross-selling, and expansion opportunities within existing accounts. Work closely with internal Product, Technology, and Implementation teams to ensure successful onboarding and integration. Support long-term partner engagement and account development initiatives. Industry Representation Represent the company at industry events, conferences, and networking opportunities. Maintain awareness of market trends, competitor activities, and developments within the banking and fintech sectors. Required Qualifications Bachelor's degree in Business, Marketing, Finance, or a related field.7–12 years of experience in Partnerships, Business Development, or Sales within organizations that sell products or services to banks and financial institutions. Proven experience selling directly to banks in Egypt. Established relationships with Cards, Loyalty, Product, Premium Banking, or Affluent Banking teams within Egyptian financial institutions. Strong understanding of:Credit Card Programs Cardholder Benefits & Loyalty Programs Customer Value Propositions (CVPs) Banking Partnership Models Commercial Negotiations Demonstrated ability to independently manage and close complex sales opportunities from initial engagement through contract signing. Experience growing strategic accounts after launch. Must be based in Egypt with legal authorization to work in Egypt. Preferred Qualifications Candidates will be highly preferred if they have experience selling:Airport Lounge Access Solutions Travel Benefits Programs Concierge Services Loyalty & Rewards Technology Platforms Card Program Enablement Solutions Additional advantages include:Understanding of interchange economics and card program profitability. Knowledge of benefit cost-per-card models and cardholder engagement metrics. Experience working with multiple banking stakeholders including Cards, Loyalty, Digital Banking, Product Management, and Procurement teams. Ideal Candidate Profile The successful candidate will:Have a strong network across Egypt's banking sector. Understand how financial institutions evaluate and approve cardholder benefits. Be confident presenting commercial proposals to senior banking stakeholders. Have a track record of exceeding sales targets and building long-term strategic partnerships. Be comfortable operating in a consultative and solution-oriented sales environment. Not Suitable For This position is not intended for candidates currently working within banks in roles such as:Relationship Manager Card Sales Representative Branch Sales Roles The role specifically targets professionals who have experience selling products and solutions into banks rather than working within them.

About the Role:The Assistant HR Manager is responsible for overseeing and managing all Human Resources operations, ensuring the effective implementation of HR strategies, policies, and procedures. Responsibilities Overseeing and managing all Human Resources operations Ensuring the effective implementation of HR strategies, policies, and procedures Serving as the primary HR business partner for the company Leading the HR team across Talent Acquisition, Employee Relations, Payroll, Personnel Administration, Performance Management, and HR Compliance Qualifications Bachelor's degree in HR, Business Administration, or related field. HR Diploma or certification preferred.5 years of HR experience.(At least 2 years in a senior HR role.) Experience managing multiple HR functions.

Accounting Manager (German Speaker) / Hybrid<br>Requirements:Fluent German (B2+) Fluent English Bachelor's degree in Accounting, Finance, or a related field6+ years of accounting or finance experience Strong experience with month-end close and financial reporting Solid knowledge of GL accounting, journal entries, reconciliations, and accruals Experience with budgeting, forecasting, and financial analysis Advanced Excel skills ERP experience (Net Suite is a plus) Previous leadership or people management experience<br>Key Competencies:Excellent communication skills in both German and English Strong stakeholder management and interpersonal skills Leadership and team management experience Analytical mindset with strong attention to detail Ability to work independently in a fast-paced environment Strong problem-solving and organizational skills

we are drafting that for you now. We are seeking a versatile professional to serve as our Odoo Developer and IT Systems Manager. In this role, you will be responsible for the customization and maintenance of our Odoo ERP system, as well as overseeing our internal IT infrastructure. You will also lead the integration of artificial intelligence solutions to optimize our business processes. Key responsibilities include designing, developing, and deploying Odoo modules, managing network operations and hardware, and collaborating with teams to implement AI-driven tools. The ideal candidate possesses strong proficiency in Python and Odoo architecture, experience in IT administration, and a solid understanding of AI application development.

Requirements :<br>▪️ Minimum 5–8 years of experience in Hajj & Umrah sales and Tourism Sales.▪️ Minimum 3 years in a Sales Supervisor, Team Leader, or Sales Manager role.▪️ Experience in Hajj & Umrah sales is mandatory.<br>Responsibilities :<br>- Lead and manage the Religious Tourism sales team to achieve monthly and annual sales targets.- Develop and implement sales strategies for Hajj and Umrah programs.- Monitor sales performance, KPIs, and conversion rates.- Build and maintain relationships with customers, agents, and strategic partners.- Coach and motivate the sales team to maximize productivity and customer satisfaction.- Coordinate with Operations, Marketing, and Finance departments to ensure seamless service delivery.- Prepare sales forecasts, reports, and market analysis for senior management.

Key Responsibilities:<br>* Develop and execute brand strategies and annual marketing plans.<br>* Analyze market trends, competitors, and customer insights to identify growth opportunities.<br>* Lead product launches, campaigns, and promotional activities.<br>* Support and train the sales team to ensure strong product knowledge and execution.<br>* Monitor product performance and take corrective actions to achieve targets.<br>* Manage marketing budgets and ensure ROI optimization.<br><br>Qualifications & Requirements:<br>* Bachelor’s degree in Pharmacy, Medicine, Vet or a relevant medical field.<br>* Proven experience as a Product Manager in the pharmaceutical industry.<br>* Experience in the following specialties is required: Diabetes or Cardiovascular <br>* Strong analytical, strategic thinking, and communication skills.<br>* Excellent presentation and leadership abilities.<br>* High level of ownership, creativity, and result orientation.

<p>We’re looking for a hands-on Sales Manager to grow our B2B equipment sales across Egypt and lead the full sales cycle: prospecting, demos, negotiation, and closing, while working closely with the sales team, and the technical and service team.</p><p>&nbsp;</p><p>&nbsp;</p><p>• Drive new business: target cafés, hotels, chains, offices, QSRs, and retailers</p><p>• Build and maintain a strong sales pipeline in CRM</p><p>• Develop relationships with architects, consultants, and F&amp;B operators</p><p>• Set monthly/quarterly revenue and volume targets for the sales team</p><p>• Monitor KPIs for team</p><p>• Coordinate with the service team to ensure smooth installation and after-sales support</p><p>• Organize product demos for La Cimbali, Scotsman, Zumex, Vitamix at client sites</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role Overview:</strong><br>The Corporate Account Manager is responsible for managing and nurturing relationships with key corporate clients. This role involves conducting regular meetings, facilitating customer requests, reviewing and discussing account performance, and ensuring the timely renewal of contracts.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Serve as the primary point of contact for assigned corporate accounts.</li><li>Conduct regular meetings with clients to understand their needs and address concerns.</li><li>Facilitate and resolve customer requests promptly and efficiently.</li><li>Monitor and discuss account performance, providing insights and recommendations for improvement.</li><li>Collaborate with internal teams to deliver tailored solutions and services.</li><li>Secure contract renewals and identify opportunities for account growth.</li><li>Maintain accurate records of account activities and client communications.</li><li>Prepare and present reports on account status and performance metrics.</li></ul><br> </div>

<p><h4>Job description</h4> <p>We are currently seeking a highly organized and proactive executive assistant to GM to provide direct support to our General Manager. This role is key to ensuring the GM’s schedule and responsibilities are managed effectively in a fast-paced, dynamic environment.</p> <h4>Key responsibilities:</h4> <ul> <li>Manage the GM’s daily calendar, schedule appointments, and coordinate meetings</li> <li>Draft, review, and manage internal and external communications</li> <li>Prepare reports, presentations, and documents as needed</li> <li>Track tasks, deadlines, and follow-ups across departments</li> <li>Maintain confidentiality and handle sensitive information with discretion</li> <li>Serve as a liaison between the GM and internal teams or external partners</li> <li>Assist with event planning, project coordination, and operational support</li> </ul> <h4>Qualifications</h4> <h4>Requirements:</h4> <ul> <li>Prior experience as a personal assistant or executive assistant preferred</li> <li>Excellent time management and multitasking skills</li> <li>Strong verbal and written communication in English (Arabic is a plus)</li> <li>High proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)</li> <li>Discretion, professionalism, and a proactive attitude</li> <li>Familiarity with the travel or hospitality industry is a strong advantage</li> </ul></p><p></p>

NOK Human Capital is currently hiring on behalf of a leading company in the travel and tourism sector for the position of HR Manager based in El Sheikh Zayed City, Giza. About the Role We are seeking an experienced HR Manager to lead and oversee the full Human Resources function, including recruitment, employee relations, payroll coordination, personnel administration, and compliance with Egyptian labor laws. The ideal candidate will play a key role in developing HR strategies that support business growth while ensuring smooth daily HR operations.<br>Key Responsibilities:<br>Lead and manage the full HR operations including recruitment, onboarding, personnel administration, payroll coordination, and employee relations Develop and implement HR policies and procedures in alignment with Egyptian Labor Law Manage end-to-end recruitment processes including sourcing, screening, interviewing, and onboarding Oversee employee records, contracts, attendance, leave management, and payroll inputs Ensure compliance with Social Insurance and labor authorities regulations Support managers in performance management, disciplinary actions, and employee-related matters Prepare HR reports including headcount, turnover, recruitment status, and compliance updates Maintain confidentiality and ensure accurate HR documentation<br>Requirements:<br>Bachelor’s degree in Human Resources, Business Administration, or related field5–7 years of HR experience, including at least 2 years in a managerial or senior HR role3+ years of recent experience in the Tourism, Travel, or Hospitality industry is a must Strong knowledge of Egyptian Labor Law, payroll, personnel, and Social Insurance HR certifications such as SHRM-CP, PHRi, or CIPD are preferred Very good to excellent command of English (written and spoken) Strong leadership, communication, problem-solving, and decision-making skills Advanced Microsoft Excel and HRIS system experience is preferred Residence in or near El Sheikh Zayed, 6th of October, or Giza is preferred<br>Location: El Sheikh Zayed City, Giza

NOK Human Capital is hiring an HR Manager on behalf of a leading company in the travel and tourism sector.???? Location: El Sheikh Zayed City, Giza<br>About the Role We are looking for an experienced HR Manager to lead and oversee the full Human Resources function, including recruitment, employee relations, payroll coordination, personnel administration, and legal compliance. The successful candidate will play a key role in developing HR strategies that support business growth while ensuring efficient and seamless day-to-day HR operations.<br>Key Responsibilities Lead and manage all HR operations, including recruitment, onboarding, personnel administration, payroll coordination, and employee relations. Develop and implement HR policies and procedures in accordance with Egyptian Labor Law. Manage the end-to-end recruitment process, including sourcing, screening, interviewing, selection, and onboarding. Oversee employee records, employment contracts, attendance, leave management, and payroll inputs. Ensure compliance with Social Insurance requirements and labor authority regulations. Support managers with performance management, disciplinary procedures, and employee-related matters. Prepare regular HR reports covering headcount, turnover, recruitment progress, and compliance updates. Maintain accurate HR documentation and ensure the confidentiality of employee information.<br><br>Requirements Bachelor’s degree in Human Resources, Business Administration, or a related field.5–7 years of HR experience, including at least 2 years in a managerial or senior HR role. A minimum of 3 years of recent experience in the tourism, travel, or hospitality industry is essential. Strong knowledge of Egyptian Labor Law, payroll processes, personnel administration, and Social Insurance regulations. HR certifications such as SHRM-CP, PHRi, or CIPD are preferred. Very good to excellent written and spoken English. Strong leadership, communication, problem-solving, and decision-making skills. Advanced Microsoft Excel skills and experience using HRIS platforms are preferred. Residence in or near El Sheikh Zayed, 6th of October City, or Giza is preferred.

Orascom Development is seeking a knowledgeable and motivated Oracle SCM Consultant Assistant Manager to join our team. In this role, you will assist in the design, implementation, and support of Oracle Supply Chain Management (SCM) solutions that optimize our business processes and enhance operational efficiency. The Assistant Manager will work closely with senior managers and stakeholders to ensure successful project delivery and continuous improvement of SCM systems. This position demands strong technical expertise in Oracle SCM modules, excellent problem-solving abilities, and effective communication skills. If you are passionate about leveraging technology to drive supply chain excellence, this is an excellent opportunity to grow your career with a leading development company.<br><br>Responsibilities<br><br>Assist in configuring and implementing Oracle SCM modules including Inventory, Procurement, Order Management, and Logistics Collaborate with business users to gather requirements and translate them into functional designs Support testing activities, including preparation of test cases and coordination of UAT sessions Provide post-implementation support and troubleshooting for Oracle SCM applications Work closely with the project team to ensure timely delivery and quality of SCM solutions Contribute to process improvement initiatives related to supply chain operations Maintain up-to-date documentation of system configurations and processes Mentor junior consultants and assist in knowledge transfer sessions<br><br>Requirements<br><br>Bachelor's degree in Information Technology, Business Administration, Supply Chain Management, or related field Minimum of 5 years of experience working with Oracle SCM Fusion modules Strong understanding of supply chain processes and Oracle SCM functionalities Proven experience in system configuration, testing, and user support Excellent analytical, problem-solving, and communication skills Ability to work collaboratively in a team-oriented environment Experience in a consulting role is preferred Familiarity with project management methodologies is a plus

NOK Human Capital is currently hiring on behalf of a leading company in the travel and tourism sector for the position of HR Manager based in El Sheikh Zayed City, Giza. About the Role We are seeking an experienced HR Manager to lead and oversee the full Human Resources function, including recruitment, employee relations, payroll coordination, personnel administration, and compliance with Egyptian labor laws. The ideal candidate will play a key role in developing HR strategies that support business growth while ensuring smooth daily HR operations.<br>Key Responsibilities:<br>Lead and manage the full HR operations including recruitment, onboarding, personnel administration, payroll coordination, and employee relations Develop and implement HR policies and procedures in alignment with Egyptian Labor Law Manage end-to-end recruitment processes including sourcing, screening, interviewing, and onboarding Oversee employee records, contracts, attendance, leave management, and payroll inputs Ensure compliance with Social Insurance and labor authorities regulations Support managers in performance management, disciplinary actions, and employee-related matters Prepare HR reports including headcount, turnover, recruitment status, and compliance updates Maintain confidentiality and ensure accurate HR documentation<br>Requirements:<br>Bachelor’s degree in Human Resources, Business Administration, or related field5–7 years of HR experience, including at least 2 years in a managerial or senior HR role3+ years of recent experience in the Tourism, Travel, or Hospitality industry is a must Strong knowledge of Egyptian Labor Law, payroll, personnel, and Social Insurance HR certifications such as SHRM-CP, PHRi, or CIPD are preferred Very good to excellent command of English (written and spoken) Strong leadership, communication, problem-solving, and decision-making skills Advanced Microsoft Excel and HRIS system experience is preferred Residence in or near El Sheikh Zayed, 6th of October, or Giza is preferred<br>Location: El Sheikh Zayed City, Giza

NOK Human Capital is currently hiring on behalf of a leading company in the travel and tourism sector for the position of HR Manager based in El Sheikh Zayed City, Giza. About the Role We are seeking an experienced HR Manager to lead and oversee the full Human Resources function, including recruitment, employee relations, payroll coordination, personnel administration, and compliance with Egyptian labor laws. The ideal candidate will play a key role in developing HR strategies that support business growth while ensuring smooth daily HR operations.<br>Key Responsibilities:<br>Lead and manage the full HR operations including recruitment, onboarding, personnel administration, payroll coordination, and employee relations Develop and implement HR policies and procedures in alignment with Egyptian Labor Law Manage end-to-end recruitment processes including sourcing, screening, interviewing, and onboarding Oversee employee records, contracts, attendance, leave management, and payroll inputs Ensure compliance with Social Insurance and labor authorities regulations Support managers in performance management, disciplinary actions, and employee-related matters Prepare HR reports including headcount, turnover, recruitment status, and compliance updates Maintain confidentiality and ensure accurate HR documentation<br>Requirements:<br>Bachelor’s degree in Human Resources, Business Administration, or related field5–7 years of HR experience, including at least 2 years in a managerial or senior HR role3+ years of recent experience in the Tourism, Travel, or Hospitality industry is a must Strong knowledge of Egyptian Labor Law, payroll, personnel, and Social Insurance HR certifications such as SHRM-CP, PHRi, or CIPD are preferred Very good to excellent command of English (written and spoken) Strong leadership, communication, problem-solving, and decision-making skills Advanced Microsoft Excel and HRIS system experience is preferred Residence in or near El Sheikh Zayed, 6th of October, or Giza is preferred<br>Location: El Sheikh Zayed City, Giza

Research Manager (Market research) Department: Professional Services Location: Egypt<br>Job Summary We are seeking an experienced, hands-on market research professional to lead the end-to-end delivery of primary research projects — from research design through to final reporting and client presentation. The ideal candidate brings agency-side experience across the full research lifecycle, with strong capabilities in both qualitative and quantitative methodologies. The Research Manager will support studies and own them in close collaboration with their peers and the client across the whole project lifecycle: pre-fieldwork (research design, sampling, and questionnaire design), fieldwork (data collection and quality checks, conducting expert interviews, IDIs and FGDs) and post-fieldwork activities (quant/qual data analysis, reporting and delivering evidence-based outputs). As part of Evalueserve’s Market Research Practice, the Research Manager will contribute to a team that blends human expertise, automation, and strategic insight to answer crucial business questions through complex, high stakes, multi-market and multi-stakeholder projects for clients across the Professional Services sector (law firms, real estate, education, consulting and advisory, etc.).<br>Key Responsibilities Collaborate with team members and provide support on quant/qual research design aligned with client business objectives and research questions. This might include support in building client proposals and responding to RFPs/RFQs. Provide advice on sample design, representativity, statistical testing strategy, methodology selection (online, CATI, F2F), and interpretation of results. Support in instrument development:Develop, review and refine survey questionnaires – including routing logics, scale selection, and question wording, ensuring alignment with client goals. Create structured or semi-structured discussion guides for qualitative methods (IDIs, FGDs, roundtables), adapting the structure and probing techniques to different stakeholder audiences and cultural contexts. Support in the moderation of IDIs, FGDs, roundtables and expert interviews across B2C, B2B and B2G stakeholders and multiple geographies. Synthesize qualitative data into thematic frameworks, develop code frames/taxonomies, and extract rich, evidence-based insights from transcripts. Oversee the full execution of surveys – from scripting and soft-launch through fieldwork closure – by closely collaborating with the fieldwork manager and vendor manager. Co-design the analysis plan with the data analyst by defining the analytical framework, key splits, statistical tests, and output formats before analysis begins. Maintain a strong conceptual understanding of market research analytical techniques to ensure the right methods are correctly deployed, without necessarily executing them (significance testing, regression, segmentation, Max Diff, conjoint, pricing methodologies) Translate complex findings into clear, client-ready narratives, executive summaries, charts, infographics and Power Point reports. Develop actionable, insight-led recommendations, going beyond data description to strategic implications for the client. Ensure all deliverables meet methodological standards and are contextualized appropriately for the target audience (e.g., policy makers, executives, internal teams). Support and independently manage projects from kick-off to delivery, including timeline planning, resource coordination and budget tracking. Coordinate with all team members (solution architects, fieldwork managers, vendor managers, and data analysts) to ensure projects are delivered on time and according to the business requirements set out at the beginning of the project. Define and manage project scope, deliverables, and feedback cycles with clients and internal stakeholders. Identify risks, proactively communicate them to the client and implement the right risk mitigation solutions. Serve as the day-to-day client contact by managing expectations, presenting findings, leading debrief sessions, and handling feedback cycles.<br>Core Competencies Comfortable owning every stage from brief to debrief, for qualitative, quantitative, and mixed-methods studies. Strong conceptual understanding of survey data structures, questionnaire logic, analytical methods, and common market research outputs. Ability to critically review quantitative outputs and provide clear, constructive feedback to peers. Ability to synthesize qualitative and quantitative findings into cohesive, evidence-based narratives. Excellent client-facing communication skills — able to present confidently, manage expectations, and translate technical concepts for non-technical audiences. Strong project management skills — highly organized, deadline-driven, and able to juggle multiple workstreams. Proactive problem-solver — anticipates issues, flags risks, and proposes solutions. Cross-cultural sensitivity and experience working across international markets.<br>Required Qualifications Bachelor's Degree (or higher) in Marketing, Sociology, Psychology, Economics, Statistics, Political Science, or a related field. Minimum of 7-10 years of hands-on experience in primary market research within a market research agency. Excellent written and spoken English proficiency. Demonstrated experience managing the full project lifecycle — from research design, questionnaire/discussion guide creation, fieldwork management, analysis oversight, reporting, to client delivery. Proven moderation experience — IDIs, focus groups, or roundtables (online and/or face-to-face). Proficiency in Excel (advanced) and Power Point (report-ready outputs).

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers. As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences. The Customer Service Manager (CSM) is accountable for the quality of solutions and services delivered to an assigned customer portfolio and for driving customer satisfaction and service performance.<br>Summary: Acting as the primary operational point of contact and escalation point for customers, the CSM manages day-to-day service quality, leads service reviews, drives continuous improvement, and works closely with the account team to support the growth of the customer relationship.<br>Key Responsibilities Customer Relationship & Escalation Management Act as the customers’ primary point of contact for all service-related topics and as a key escalation point. Build and maintain a trusted relationship with customer stakeholders (IT, operations, procurement, management). Handle non-commercial customer queries and complex customer service issues, ensuring professional and timely responses. Ensure customer complaints (including those related to invoicing) are managed, tracked, and resolved in a timely manner, with clear communication throughout. Proactively identify customer needs and opportunities to enhance service and strengthen the relationship. Service Quality, Performance & Profitability Hold accountability for the quality of solutions and services provided to the customer. Maintain awareness of overall service management profitability for assigned customers and support actions that protect or improve it. Monitor service performance, SLAs, and KPIs, and initiate corrective actions where needed. Prepare and conduct periodic customer service reviews (monthly/quarterly), including service performance, incidents, improvements, and upcoming changes. Continuous Improvement & Service Improvement Plans Create, manage, and track Service Improvement Plans (SIPs), triggered by:Quality Connect surveys (covering all functional areas) Customer complaints (including billing-related issues) Proactive actions identified by the CSM (recurring issues, trends, or risks) Ensure follow-up and closure of improvement actions with internal teams and customers. Provide capacity analysis, forecasts, and recommendations to anticipate and prevent service issues. Incident, Problem & Change Management Interface Proactively inform customers and end-users in advance of any anticipated service interruptions, maintenance, or changes. Review internal Root Cause Analysis (RCA) reports applicable to assigned customers and produce customer-facing RCAs, ensuring clarity and agreed actions. Handle change requests, including:Coordination and tracking of change implementation Change communication and reporting Follow-up on change-related billing aspects Support incident and problem management as the customer interface, ensuring consistent and transparent communication during major incidents. Documentation, Tools & Data Integrity Provide customers with up-to-date technical and operational documentation, including the Customer Operations Guide. Ensure all technical and service documentation is properly stored, published, and regularly updated. Maintain data integrity of customer information across all relevant systems and tools. Collaboration & Business Support Work closely with the account team to identify and support opportunities to sell or upsell client products and services, based on operational insights and customer needs. Coordinate with all involved internal entities (operations, engineering, delivery, billing, etc.) to secure the technical performance and reliability of client solutions. Represent the voice of the customer within client Business and contribute to internal governance and improvement initiatives for your customer portfolio. Education & Experience Degree level or equivalent, preferably in Business or Science (e.g., Telecommunications, IT, or related field).7+ years of experience in customer support / service management roles, preferably in the telecommunication or ICT industry. ITIL Foundation certification is a must. Experience in Customer Service and Project Management. Experience in leading or coordinating virtual teams. Technical Skills Good technical knowledge of Networks, IT Services, Mobility, Voice and/or integration solutions and technologies. Familiarity with ITIL processes (Incident, Problem, Change, Service Level Management). Ability to understand technical and performance data and translate it into clear, customer-friendly communication. Soft Skills Excellent communication, negotiation, presentation, and organization skills. Fully empowered and confident to coordinate all entities involved in the technical performance of our solutions. Able to work independently with initiative, ownership, and proactivity. Able to work well under pressure and handle escalations calmly, professionally, and competently. Strong customer orientation and a continuous improvement mindset. Fluent in spoken and written English; additional languages are an asset.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities</strong></p><p><strong>Overall Hotel Operations</strong></p><ul><li>Lead and oversee daily operations across all hotel departments to ensure efficiency, consistency, and service excellence.</li><li>Ensure alignment of all operational activities with brand standards, values, and guest experience expectations.</li><li>Act as the primary operational point of contact in the absence of the General Manager.</li><li>Drive collaboration and communication between departments to deliver seamless guest journeys.</li></ul><p><strong>Food &amp; Beverage Operations</strong></p><ul><li>Oversee all Food &amp; Beverage outlets, including restaurants, bars, in-room dining, events, and experiential dining concepts.</li><li>Partner closely with Culinary leadership to ensure menu execution, quality, creativity, and cost control.</li><li>Monitor F&amp;B performance, service standards, and guest satisfaction while driving revenue opportunities.</li></ul><p><strong>Rooms, Front Office &amp; Guest Experience</strong></p><ul><li>Oversee Front Office, Housekeeping, and Guest Experience teams to ensure smooth arrivals, stays, and departures.</li><li>Ensure room readiness, cleanliness, and maintenance meet brand and quality standards.</li><li>Champion personalized service and experiential hospitality throughout the guest journey.</li></ul><p><strong>Engineering, Maintenance &amp; Security</strong></p><ul><li>Oversee Engineering and Maintenance operations to ensure facilities, assets, and infrastructure are maintained to the highest standards.</li><li>Ensure preventative maintenance programs are in place and adhered to.</li><li>Oversee Security operations to ensure guest and team member safety, emergency preparedness, and compliance with local regulations.</li></ul><p><strong>Financial &amp; Commercial Performance</strong></p><ul><li>Support the General Manager in managing departmental budgets, forecasts, and P&amp;L performance.</li><li>Monitor labor costs, operating expenses, and productivity across departments.</li><li>Identify opportunities to improve operational efficiency, revenue generation, and cost optimization.</li></ul><p><strong>Team Leadership &amp; People Development</strong></p><ul><li>Ensure appropriate staffing levels, scheduling, and workforce planning.</li><li>Foster a positive, inclusive, and performance-driven culture aligned with Our Habitas values.</li><li>Support recruitment, onboarding, training, and development initiatives.</li></ul><p><strong>Health, Safety &amp; Compliance</strong></p><ul><li>Ensure full compliance with local laws, health and safety regulations, food safety standards, and brand policies.</li><li>Maintain high standards of cleanliness, hygiene, sustainability, and environmental responsibility.</li><li>Conduct regular inspections, audits, and risk assessments.</li></ul><p><strong>Brand, Culture &amp; Sustainability</strong></p><ul><li>Embed sustainability, wellness, and community engagement into daily operations.</li><li>Collaborate with Experience, Marketing, and Community teams on activations, events, and storytelling initiatives.</li></ul><p><strong>Key Skills &amp; Competencies</strong></p><ul><li>Strong multi-departmental hotel operations leadership.</li><li>Proven ability to manage diverse teams and complex operations.</li><li>Solid financial and commercial acumen.</li><li>Guest-centric mindset with high emotional intelligence.</li><li>Strong organizational, communication, and problem-solving skills.</li><li>Ability to thrive in a dynamic, experiential, and remote destination environment.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 7 10 years of progressive hotel operations experience, preferably in luxury, lifestyle, or resort hospitality.</li><li>Previous experience as an Operations Manager, Hotel Manager, or similar senior leadership role.</li><li>Strong background in Food &amp; Beverage combined with rooms and hotel operations exposure.</li><li>Fluent in English</li></ul><p></p></section>

Job Description Bilfinger Tebodin ME Egypt is seeking an experienced HSE Manager – PMC to lead and manage Health, Safety, and Environmental (HSE) functions across large-scale Fertilizer project in Aswan. The role will act as the Client’s HSE representative, ensuring EPC contractors adhere to project HSE requirements, statutory regulations, and international standards, while embedding a zero-incident safety culture throughout all project phases from construction through commissioning and handover.<br>Roles & Responsibilities HSE Strategy & Compliance<br>Develop, implement, and continuously improve the Project HSE Management Plan (HSE) aligned with project scope, contractual requirements, and regulatory frameworks. Ensure compliance with national regulations, statutory approvals, and international standards (ISO 45001, ISO 14001, IFC/World Bank EHS Guidelines). Establish project-wide HSE policies, procedures, KPIs, and governance frameworks consistent with Bilfinger and client requirements. Integrate HSE considerations into design reviews, constructability assessments, and project planning stages.<br>PMC Oversight & Contractor Management<br>Act as Owner’s Engineer (PMC) for HSE, overseeing EPC contractors’ HSE performance across all work packages. Review and approve contractor HSE plans, method statements, risk assessments (HIRA/JSA), and emergency response plans. Ensure alignment of contractor execution with approved HSE procedures, project schedules, and quality benchmarks. Drive contractor accountability through HSE audits, performance reviews, and compliance tracking mechanisms.<br><br>Risk Management<br>Lead project-wide hazard identification and risk assessment processes (HIRA, HAZID, TRA) for all phases of execution. Establish and maintain risk registers, early warning systems, and mitigation strategies for high-risk activities. Ensure implementation of safety controls for critical activities such as working at height, lifting operations, electrical works, confined space entry, and energized systems. Integrate HSE risk management with overall project risk and controls framework (aligned with Project Controls & QA functions).<br>Site Supervision & Safety Assurance<br>Conduct daily safety walks, surveillance audits, and behavioral safety observations to eliminate unsafe conditions. Monitor specialized operations such as heavy lifting (crane operations), working at heights, and confined space entry. Ensure proper handling, storage, and disposal of hazardous materials and construction waste in compliance with environmental regulations.<br>Incident Investigation & Corrective Actions<br>Lead investigation of incidents, near misses, and unsafe acts/conditions using structured root cause analysis (RCA) methodologies. Implement and monitor Corrective and Preventive Actions (CAPA) to prevent recurrence. Ensure proper documentation, reporting, and communication of incidents to stakeholders.<br>Reporting, Training & Awareness<br>Prepare and present daily, weekly, and monthly HSE reports, dashboards, and key metrics (TRIR, LTIFR, near-miss trends). Conduct HSE inductions, toolbox talks, safety training programs, and emergency drills. Develop competency frameworks for high-risk activities and specialized operations. Promote continuous improvement through safety campaigns and behavioural safety initiatives.<br>Technical Knowledge & Domain Expertise<br>Demonstrate strong understanding of petrochemical projects from construction through commissioning and handover.<br>Leadership, Communication & Stakeholder Management<br>Lead and mentor site HSE teams, fostering a proactive safety culture and accountability. Coordinate closely with Electrical, Civil & Structural, I&C, QA/QC, and Project Controls teams to ensure integrated project delivery. Act as the primary interface with Client, EPC contractors, regulatory authorities, and auditors on HSE matters. Facilitate structured HSE review meetings, governance forums, and escalation mechanisms.<br>Proactive & Digital HSE Management<br>Drive adoption of digital HSE tools, real-time monitoring systems, and dashboards for safety performance tracking. Leverage drone monitoring, analytics, and predictive safety systems for large-scale transmission and renewable projects. Implement early warning systems and predictive risk analysis to prevent incidents.<br>Key Focus Areas:<br>Zero Incident Delivery: Achieving and sustaining a zero-harm safety culture across all project phases Integrated HSE Governance: Alignment with Engineering, QA/QC, and Project Controls frameworks High-Risk Activity Management : focus on gas leaks from existing plant and high risk activities Regulatory & Environmental Compliance: Ensuring adherence to statutory and sustainability requirements Digital & Predictive Safety: Enhancing safety through innovation and technology<br>Technical & Software Skills HSE Management Systems (ISO 45001, ISO 14001) Risk assessment and incident investigation tools Digital HSE platforms and reporting dashboards MS Office; familiarity with integrated project monitoring systems<br>Core Competencies Leadership and team management Risk assessment and safety assurance Strong communication and stakeholder engagement Analytical thinking and problem-solving Proactive decision-making and accountability<br>Qualifications Bachelor’s Degree in Engineering (Electrical / Mechanical / Civil) preferred Postgraduate qualification/diploma in Industrial Safety / HSE Management preferred<br>Experience<br>15+ years of experience in HSE management for petrochemical or fertilizer projects Proven experience in PMC / EPC roles for large infrastructure projects Experience in multi-package EPC project environments with strong contractor management Exposure to international standards and multilateral-funded projects preferred<br>Additional Information<br>Strong communication and stakeholder management skills. Ability to operate in a matrixed, multicultural, and multidisciplinary environment. Demonstrates leadership, accountability, and adaptability in complex project environments.