Airline Ticketing Agent Jobs

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set up proper billing accounts according to accounting policies.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation</p><p></p>

<p><br></p><p><b>WHAT YOU LL DO</b></p><p>Threat Intelligence</p><ul><li>Intelligence Gathering &amp; Analysis - Collect and analyze data from OSINT, commercial threat feeds (Recorded Future, Mandiant), Aviation-ISAC, dark web forums, law enforcement, government and internal telemetry to identify emerging threats, threat actors, and vulnerabilities relevant to SITA and the aviation sector.</li><li>Threat Actor Profiling - Research and maintain profiles on threat actor groups (nation-state APTs, cybercriminal syndicates, hacktivists) targeting aviation, critical infrastructure, and SITA s operations globally.</li><li>Intelligence Dissemination - Produce and distribute intelligence products in clear, actionable formats including weekly Threat Newsletters, quarterly Threat Landscape Reports, Threat Actor Profiles, Flash Alerts, and Vulnerability &amp; Exploit Intelligence briefs.</li><li>Dark Web &amp; Brand Monitoring - Monitor dark web marketplaces, data leak sites, paste sites, and underground forums for threats to SITA s brand, data, credentials, supply chain, and customer base.</li><li>External Collaboration &amp; Information Sharing - Engage with Aviation-ISAC, government CERTs, law enforcement, and industry peers to share intelligence and contribute to the collective defense of the aviation sector.</li><li>Technical Intelligence Integration - Curate and feed IoCs (malware hashes, IPs, domains) into SIEM (Elastic), SOAR (XSOAR), and XDR platforms (including CrowdStrike Falcon, Palo alto Cortex, Microsoft Defender and others) to enhance automated detection.</li></ul><p>Threat Hunting</p><ul><li>Proactive Threat Hunting - Develop and execute hypothesis-driven hunts based on adversary TTPs, threat intelligence, and the MITRE ATT&amp;CK framework to discover hidden threats across SITA s endpoints, networks, cloud workloads, and airport infrastructure.</li><li>Telemetry &amp; Log Analysis - Analyze security logs, network traffic, endpoint telemetry (EDR/XDR), and system events using SIEM (Elastic/ELK) and XDR to identify anomalies, lateral movement, privilege escalation, and persistence mechanisms.</li><li>Adversary Emulation Support - Collaborate with red/purple team exercises (AttackIQ BAS) to validate detection coverage, identify gaps, and test defensive controls.</li><li>Intelligence-Driven Hunting - Operationalize threat intelligence (IoCs, IoAs, threat actor profiles) to drive targeted hunts against specific adversary campaigns relevant to SITA and the aviation sector.</li><li>Documentation &amp; Reporting - Document all hunt hypotheses, methodologies, findings, and recommended mitigations. Produce hunt reports and contribute to the internal AI knowledge base.</li><li>Cross-Functional Incident Response Support - Provide threat intelligence context and hunting capabilities to CSIRT during security incidents - including threat actor attribution, TTP analysis, forensic context, and containment recommendations.</li><li>Continuous Improvement - Contribute to the maturity of the CTI and Threat Hunting programs by refining collection requirements (PIRs), hunt methodologies, detection content, and feedback loops with stakeholders.</li><li>Detection Engineering - Assist the development and refining of detection rules, SIEM use cases, and hunting playbooks based on hunt findings to continuously improve SITA s automated detection capabilities.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>ABOUT YOUR SKILLS</h2><h3>Education &amp; Professional Qualifications</h3><ul><li>Bachelor s Degree in Cybersecurity, Computer Science, Information Security, Intelligence Studies, or equivalent in a related field.</li><li>At least one recognized certification such as: GCTI, GCIH, GCFA, CEH, CySA+, GIAC, OSCP, Security+, CREST, CTIA, or CCTHP.</li></ul><h3>Experience</h3><ul><li>2+ years of experience in cyber threat intelligence, threat hunting, SOC L2+, or incident response.</li><li>Hands-on experience with SIEM (Elastic) and EDR/XDR platforms (CrowdStrike Falcon / Cortex / Defender).</li><li>Experience with Threat Intelligence Platforms (Recorded Future, MISP, OpenCTI).</li><li>Familiarity with SOAR/XSOAR platforms for automation of intelligence and hunting workflows.</li><li>Practical experience with the MITRE ATT&amp;CK framework, Diamond Model, or Cyber Kill Chain for both intelligence analysis and hunt hypothesis development.</li></ul><h3>Technical Skills</h3><ul><li>Proficiency in OSINT collection techniques and tools (Maltego, SpiderFoot, Shodan, etc.).</li><li>Proficiency in log analysis and forensic techniques across endpoint, network, and memory.</li><li>Solid understanding of networking protocols, operating systems internals (Windows/Linux), and common attack vectors.</li><li>Familiarity with malware analysis concepts (static/dynamic) and intrusion detection systems.</li><li>Scripting skills in Python, PowerShell, or KQL/EQL for data processing, automation, and custom hunting queries.</li><li>Familiarity with intelligence sharing standards (STIX/TAXII).</li></ul><h3>Functional Skills</h3><p>Skill Expected Level</p><ul><li>Threat Intelligence Analysis L3 - Practitioner</li><li>Threat Hunting Techniques L3 - Practitioner</li><li>SIEM / EDR Querying &amp; Analysis L3 - Practitioner</li><li>OSINT Collection &amp; Analysis L3 - Practitioner</li><li>Incident Response Support L2-L3</li><li>Communication &amp; Reporting L3 - Practitioner</li><li>Problem Solving L3 - Practitioner</li></ul><h3>Soft Skills</h3><ul><li>Strong analytical and critical thinking abilities - able to assess credibility, relevance, and impact of threat data.</li><li>Excellent written and verbal communication - ability to translate complex technical findings into actionable intelligence for both technical and executive audiences.</li><li>Intellectual curiosity and passion for continuous learning in a rapidly evolving threat landscape.</li><li>Ability to work independently and collaboratively across a globally distributed team and rotating shifts.</li></ul><h3>NICE-TO-HAVE</h3><ul><li>Cairo role: Fluency in Arabic for regional OSINT collection and MEA-focused threat hunting and intelligence.</li><li>Singapore role: Fluency in Chinese (Mandarin) for APAC-focused APT tracking and intelligence.</li><li>Experience in the aviation sector.</li><li>Familiarity with Breach and Attack Simulation (BAS) tools such as AttackIQ.</li><li>Experience producing operational and tactical threat intelligence for technical audiences.</li></ul>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set up proper billing accounts according to accounting policies.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities, services, and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set up proper billing accounts according to accounting policies.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set up proper billing accounts according to accounting policies.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

Key Responsibilities:<br><br>• Welcome and greet all guests in a warm, professional, and friendly manner.<br>• Create a positive first impression that reflects the luxury standards of the venue.<br>• Manage guest reservations, bookings, waiting lists, and table allocations.<br>• Escort guests to their tables and provide menus when required.<br>• Coordinate closely with Captains, Waiters, Restaurant Managers, Guest Relations, and Reservations teams.<br>• Monitor table availability and optimize seating arrangements according to reservations and operational requirements.<br>• Handle guest requests, special occasions, VIP arrivals, and seating preferences professionally.<br>• Maintain accurate reservation records and communicate updates to the relevant departments.<br>• Manage guest flow during busy periods, especially during dinner service and nightlife operations.<br>• Ensure the entrance, reception, and waiting areas are clean, organized, and presentable.<br>• Assist with VIP and special-event arrangements.<br>• Provide accurate information about restaurant concepts, menus, operating hours, events, and entertainment.<br>• Handle guest complaints or concerns politely and refer complex issues to the appropriate manager.<br>• Maintain a high level of personal grooming and professional appearance at all times.<br>• Follow company policies, service standards, safety procedures, and boat-specific operational guidelines.<br>• Support the team in delivering a seamless luxury dining and nightlife experience.<br>• Perform other duties as assigned by the Restaurant Manager.<br><br>Requirements:<br><br>• Previous experience as a Hostess, Receptionist, Guest Relations Agent, or similar hospitality position.<br>• Experience in fine dining, luxury restaurants, hotels, clubs, or nightlife venues is preferred.<br>• Excellent English communication skills; additional languages are an advantage.<br>• Strong interpersonal and communication skills.<br>Professional, confident, friendly, and welcoming personality.<br>• Excellent customer-service and guest-handling skills.<br>• Good organizational and multitasking abilities.<br>• Ability to manage reservations and seating arrangements efficiently.<br>• Ability to work under pressure in a fast-paced hospitality environment.<br>• Flexible to work evenings, weekends, public holidays, and late-night shifts.<br>• Strong attention to detail and professional telephone etiquette.<br>• Presentable appearance with excellent grooming standards.<br>• Team player with a positive and service-oriented attitude.<br>• Ability to handle VIP guests and special requests discreetly and professionally.<br>• Basic computer skills and familiarity with reservation systems is an advantage.<br>• Willingness to work in a floating-boat environment and adapt to changing operational requirements.

<p>Supervise daily reservations operations, ensuring all enquiries and bookings are handled promptly, accurately and in line with brand standards. Maintain clear and effective communication between Reservations, Front Office and key hotel departments. Oversee daily administrative tasks, correspondence and reporting to ensure accuracy and completion. Ensure compliance with Emergency Communication procedures, directing all media enquiries to the nominated spokesperson. Monitor reservation payments, authority forms and chargeback processes, escalating issues to the Financial Controller when required. Apply Elysium yield management practices and maintain awareness of competitor activity to support revenue performance. Drive upselling initiatives and oversee the management of no-show bookings in line with hotel policies. Support, coach and guide Reservations Agents, assisting with group bookings and complex transactions as required. Ensure adherence to the Resavision Program, Elysium brand standards and LQA audit requirements. Undertake other duties as directed by the Reservations Manager or senior leadership team.</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience in hotel reservations or front office operations, with previous supervisory or senior agent experience preferred. Strong knowledge of reservations systems, yield management principles and booking channels, ideally within an Accor or similar luxury hotel environment. Confident communicator with the ability to liaate effectively with Front Office, Revenue, Sales and other key stakeholders with Opera PMS. Guest-focused mindset with a strong attention to detail and commitment to service excellence. Commercially minded, with the ability to identify upselling opportunities and support revenue performance. Organised and adaptable, able to manage competing priorities in a fast-paced environment. Natural team leader who enjoys coaching, supporting and developing team members. High level of professionalism with the ability to maintain brand standards and contribute to successful audit outcomes.</p>

<p><h4>Company description</h4> <p>Reasons to work at Accor</p> <p>We are far more than a global leader. We welcome you as you are, and with us you will find a career and a brand that match your personality.</p> <p>We support you in growing and learning every day. We make sure that your work has meaning in your life and that, on your journey with us, you can explore Accor’s limitless opportunities.</p> <p>At Accor, you can write every chapter of your own story, and together we can shape the future of hospitality.</p> <p>Do what you love, contribute to communities around the world</p> <h4>Job description</h4> <h4>Scope of position:</h4> <p>As our revenue manager, you will lead the development and execution of strategic revenue initiatives designed to maximize room revenue, total hotel profitability, and market share. You will leverage strong analytical expertise and commercial acumen to drive data-informed pricing, forecasting, and distribution decisions. Working in close collaboration with sales, marketing and operations, you will ensure optimal commercial alignment, performance optimization, and sustainable revenue growth across all segments. Additionally, you will directly oversee the reservations team via the reservations manager to ensure optimal booking conversion, quality control, and luxury service alignment with distribution strategies.</p> <h4>Responsibilities:</h4> <ul> <li><strong>Revenue strategy & optimization</strong><br> Develop and implement comprehensive revenue management strategies to maximize room revenue, total hotel profitability, and market share;<br> Drive dynamic pricing strategies based on demand patterns, seasonality, booking pace, and market trends;<br> Continuously evaluate performance and adjust tactical and strategic approaches to optimize results.<br> Drive total revenue management initiatives, collaborating with F&B, spa, and ancillary departments to optimize total revenue per available room (TrevPAR).<br> Partner with the F&B director and culinary teams to implement structured restaurant revenue management strategies; analyse shift-by-shift demand, optimize table mix/seating configurations, and introduce dynamic pricing or menu engineering strategies during peak and off-peak periods to maximize RevPASH (revenue per available seat hour).</li> <li><strong>Forecasting & budgeting</strong><br> Prepare accurate daily, weekly, and monthly forecasts using historical data, market intelligence, and forward-looking demand indicators;<br> Actively participate in the annual budgeting process, providing strategic insights and revenue projections;<br> Conduct variance analysis and present actionable recommendations to senior management.</li> <li><strong>Reservations & operational oversight</strong><br> Directly manage and mentor the reservations manager, ensuring the reservations department is aligned with daily yielding strategies, inventory controls, and overbooking policies.<br> Monitor and optimize reservation voice-channel performance, including call conversion rates, mystery shopper scores, and luxury service standards.<br> Ensure optimal management of group blocks, wholesale provisionals, and all VIP guest desk queues within the reservations team.</li> <li><strong>Distribution channel management</strong><br> Oversee and optimize all distribution channels, including OTA, direct, GDS, corporate, HConnect, Tourplan, CGConnect and wholesale segments;<br> Ensure a balanced and profitable channel mix, minimizing distribution costs while maximizing net revenue contribution;<br> Maintain absolute integrity and compliance with Accor rate parity policies and brand distribution standards.<br> Monitor channel performance and implement strategies to drive direct bookings and improve channel efficiency.<br> Leverage ALL (Accor Live Limitless) loyalty data, promotions, and private rates to drive direct booking conversion and member acquisition.</li> <li><strong>Market analysis & competitive benchmarking</strong><br> Analyze market trends, competitor performance, and industry dynamics using tools such as STR reports and other market intelligence platforms;<br> Identify revenue opportunities and proactively mitigate potential risks;<br> Maintain a strong understanding of the competitive landscape to support strategic positioning.</li> <li><strong>Commercial collaboration</strong><br> Work closely with the director of revenue / director of sales & marketing to align pricing strategies with promotional campaigns and sales initiatives;<br> Provide revenue guidance and analytical support for corporate, group, and MICE contract negotiations to ensure profitability.</li> <li><strong>Systems & data management</strong><br> Manage revenue management systems and ensure data accuracy and integrity across PMS, CRS, RMS, and distribution platforms;<br> Leverage technology and automation tools to enhance forecasting precision and operational efficiency.<br> Act as the property champion for Accor revenue management audits, ensuring all system configurations meet corporate benchmarks.</li> <li><strong>Reporting & performance monitoring</strong><br> Deliver regular revenue performance reports to the general manager, director of revenue and regional leadership;<br> Monitor and analyze key KPIs including RevPAR, ADR, occupancy, GOP;<br> Translate data into strategic insights to drive informed decision-making.</li> <li><strong>Team leadership & development</strong><br> Lead, mentor, and develop the revenue and reservations team to achieve high-performance standards;<br> Foster a strong data-driven and analytical culture within the department, promoting continuous improvement and commercial excellence.</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor’s degree in hospitality, business, finance, or related field (master’s preferred);</li> <li>Strong knowledge of luxury hospitality market dynamics (leisure, MICE, corporate, wholesale);</li> <li>Expertise in forecasting, pricing strategy, yield management, and distribution optimization;</li> <li>Deep working knowledge of Accor distribution systems (TARS, Opera PMS and Accor-approved RMS platforms like IDeaS);</li> <li>Analytical mindset with excellent attention to detail;</li> <li>Strong communication, presentation, and cross-department collaboration skills;</li> <li>Strategic thinker with hands-on execution capability;</li> <li>Fluency in English;</li> <li>Proven leadership experience in managing and developing high-performing teams, specifically spanning both revenue and reservations functions;</li> <li>Familiarity with restaurant revenue management (RRM) principles, metrics (e.g., RevPASH, meal duration, seat occupancy optimization), and F&B reservation platforms (e.g., SevenRooms, OpenTable, Dineplan);</li> <li>Proven track record and strong understanding of revenue management principles;</li> <li>Confident and articulate communication, presenting data, negotiation and relationship building;</li> <li>Proficient in establishing and nurturing effective working connections across all organisational levels;</li> <li>Challenge and influence strategy and identify new opportunities;</li> <li>Skilled in inspiring, educating, and instilling a revenue-focused ethos within the hotel.</li> </ul></p><p></p>

<p>Supervise daily reservations operations, ensuring all enquiries and bookings are handled promptly, accurately and in line with brand standards</p><p>Maintain clear and effective communication between Reservations, Front Office and key hotel departments</p><p>Oversee daily administrative tasks, correspondence and reporting to ensure accuracy and completion</p><p>Ensure compliance with Emergency Communication procedures, directing all media enquiries to the nominated spokesperson</p><p>Monitor reservation payments, authority forms and chargeback processes, escalating issues to the Financial Controller when required</p><p>Apply Elysium yield management practices and maintain awareness of competitor activity to support revenue performance</p><p>Drive upselling initiatives and oversee the management of no-show bookings in line with hotel policies</p><p>Support, coach and guide Reservations Agents, assisting with group bookings and complex transactions as required</p><p>Ensure adherence to the Resavision Program, Elysium brand standards and LQA audit requirements</p><p>Undertake other duties as directed by the Reservations Manager or senior leadership team</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in hotel reservations or front office operations, with previous supervisory or senior agent experience preferred</li><li>Strong knowledge of reservations systems, yield management principles and booking channels, ideally within an Accor or similar luxury hotel environment</li><li>Confident communicator with the ability to liaise effectively with Front Office, Revenue, Sales and other key stakeholders with Opera PMS</li><li>Guest-focused mindset with a strong attention to detail and commitment to service excellence</li><li>Commercially minded, with the ability to identify upselling opportunities and support revenue performance</li><li>Organised and adaptable, able to manage competing priorities in a fast-paced environment</li><li>Natural team leader who enjoys coaching, supporting and developing team members</li><li>High level of professionalism with the ability to maintain brand standards and contribute to successful audit outcomes</li><li>Prior experience working with Opera or a related system</li><li>Strong interpersonal and problem solving abilities</li><li>Fluency in English, additional languages are a plus</li></ul>