DHL jobs

<div><strong >Role Purpose</strong></div><div><font face="verdana">As a Tracing Advisor, your primary objective is to provide elite-level tracking and investigation services to our global network and valued customers. You will serve as a dedicated problem-solver, conducting deep-dive investigations into shipment incidents to ensure service recovery and maintain the high-performance standards that define DHL Express.</font></div><div><font face="verdana"><br></font></div><div><font face="verdana"><strong>Key Responsibilities</strong></font></div><div><ul><li><font face="verdana"><strong>Comprehensive Shipment Investigation:</strong> Perform end-to-end tracing services for undelivered, misrouted, delayed, lost, or damaged shipments.</font></li><li><font face="verdana"><strong>Customer Advocacy: </strong>Deliver best-in-class service by fulfilling unique customer needs and providing tailored solutions to complex logistics issues.</font></li><li><font face="verdana"><strong>Professional Inquiry Handling: </strong>Manage all trace enquiries with precision, adhering strictly to global service standards and organizational processes.</font></li><li><font face="verdana"><strong>Information Expert:</strong> Respond accurately to customer queries regarding pricing, international customs requirements, and shipment status.</font></li><li><font face="verdana"><strong>Service Recovery:</strong> Liaise cross-functionally with Operations and other departments to facilitate rapid service recovery and shipment resolution.</font></li><li><font face="verdana"><strong>Conflict Resolution: </strong>Confidently handle customer complaints, maintaining professional composure while taking decisive action to resolve issues to full satisfaction.</font></li><li><font face="verdana"><strong>Operational Support:</strong> Support Frontline teams by managing overflow calls and assisting with import requests to ensure seamless service continuity.</font></li><li><font face="verdana"><strong>Quality Assurance:</strong> Manage and monitor customer satisfaction surveys to gauge service impact and identify areas for improvement.</font></li><li><font face="verdana"><strong>Process Compliance:</strong> Adhere to all departmental manuals and procedures while exercising necessary flexibility to resolve unique trace cases.</font></li><li><font face="verdana"><strong>Continuous Improvement:</strong> Proactively highlight procedural or technological areas for enhancement to improve the overall customer experience.</font></li></ul></div><div><font face="verdana"><br></font></div><div><font face="verdana"><strong>Qualifications, Experience, and Competencies</strong></font></div><div><ul><li><font face="verdana"><strong>University Graduate</strong> (Required).</font></li><li><font face="verdana"><strong>English Language Proficiency: </strong>Excellent spoken and written English skills are mandatory.</font></li><li><font face="verdana"><strong>Industry Experience: </strong>0–2 years of experience in a Customer Contact Center or Telesales environment within a service industry.</font></li><li><font face="verdana"><strong>Communication Excellence:</strong> Demonstrated ability to provide clear, concise, and timely information to both internal and external stakeholders.</font></li><li><font face="verdana"><strong>Conflict Resolution:</strong> Strong ability to remain calm, objective, and controlled when responding to urgent or demanding situations.</font></li><li><font face="verdana"><strong>Technical Proficiency: </strong>Skilled in using telephone systems and order booking platforms.</font></li><li><font face="verdana"><strong>Analytical Thinking:</strong> Capable of breaking down complex problems into component parts to reach accurate conclusions.</font></li><li><font face="verdana"><strong>Planning & Organization: </strong>Highly structured with the ability to schedule time effectively and use efficient work tools to meet targets.</font></li><li><font face="verdana"><strong>Decision Making:</strong> Proven ability to make timely choices based on sound judgment, even under conditions of uncertainty.</font></li><li><font face="verdana"><strong>Results Orientation:</strong> A self-starter who consistently overcomes obstacles to achieve measurable goals aligned with business objectives.</font></li><li><font face="verdana"><strong>Collaborative Teamwork:</strong> Works cooperatively with colleagues to achieve group targets and actively offers support to the wider team.</font></li></ul></div><div><font face="verdana"><br></font></div><div><font face="verdana"><strong>Equal Treatment Clause: </strong>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</font></div><div><font face="verdana"><br></font></div><div><font face="verdana">✨ We ???????????????????????????? ???????????? ????????????????????????????????????????</font></div><div><font face="verdana">✨ We ????????????????</font></div><div><font face="verdana">✨ We ???????????????? ????????????????????????????????<br></font></div>

<p data-path-to-node="4"><strong data-path-to-node="5" data-index-in-node="0">Role Purpose:</strong> Responsible for managing the day-to-day operations of the Customer Service Gateway Team to ensure all regional and global operations and customer service standards are consistently achieved. This role focuses on proactively acquiring accurate information from customers to expedite customs clearance formalities, resolving complex clearance issues, and ensuring a seamless stakeholder experience.</p><p data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0"><br></strong></p><p data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0">Key Responsibilities:</strong></p><ul data-path-to-node="7"><li><p data-path-to-node="7,0,0">Deliver exceptional customer service, ensuring all telephone and email inquiries are addressed promptly and within established service level standards.</p></li><li><p data-path-to-node="7,1,0">Collaborate extensively with customers and internal station teams to resolve customs clearance issues efficiently.</p></li><li><p data-path-to-node="7,2,0">Proactively acquire and verify critical shipment information from customers to expedite clearance formalities.</p></li><li><p data-path-to-node="7,3,0">Maintain regular, proactive communication with internal and external stakeholders regarding the status of held shipments.</p></li><li><p data-path-to-node="7,4,0">Address specific customer disputes and provide expert advice on technical customs and clearance issues.</p></li><li><p data-path-to-node="7,5,0">Liaise effectively with customs officials to clarify duties payable, resolve disputes, and manage problem shipments.</p></li><li><p data-path-to-node="7,6,0">Extract and analyze data from internal clearance systems (e.g., DCC, DCE, CIA, GIA, GEMA) to inform customers of shipment arrival and pre-clearance status.</p></li><li><p data-path-to-node="7,7,0">Verify that all shipments possess a Bill of Entry and accurate notification of charges prior to delivery dispatch.</p></li><li><p data-path-to-node="7,8,0">Coordinate the retrieval of original paperwork from the warehouse to ensure timely and compliant clearance processes.</p></li><li><p data-path-to-node="7,9,0">Manage administrative processes by scanning paperwork, updating manual system comments, and inputting checkpoints to maintain network visibility and compliance.</p></li><li><p data-path-to-node="7,10,0">Maintain accurate and up-to-date customer databases to capture shipment statuses and retain vital data.</p></li><li><p data-path-to-node="7,11,0">Monitor operational performance to ensure all Key Performance Indicators (KPIs) are met, reporting outcomes and action plans to management.</p></li></ul><p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0"><br></strong></p><p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0">Qualifications, Experience and Competencies:</strong></p><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">University Graduate.</p></li><li><p data-path-to-node="9,1,0">Advanced to fluent proficiency in both written and spoken English.</p></li><li><p data-path-to-node="9,2,0">Proven professional experience in Customer Service, Logistics, or Customs Clearance.</p></li><li><p data-path-to-node="9,3,0">Strong technical proficiency in utilizing clearance and logistics tracking systems (e.g., DCC, DCE, CIA, GIA, GEMA).</p></li><li><p data-path-to-node="9,4,0">Exceptional interpersonal skills with a demonstrated ability to build and maintain relationships with diverse stakeholders, including customs officials.</p></li><li><p data-path-to-node="9,5,0">High stress tolerance with a consistent passion for delivering outstanding customer delight in a fast-paced environment.</p></li><li><p data-path-to-node="9,6,0">Excellent verbal and written communication skills.</p></li><li><p data-path-to-node="9,7,0">Meticulous attention to detail and accuracy in data management and compliance administration.</p></li><li><p data-path-to-node="9,8,0">Demonstrated problem-solving abilities, specifically in resolving disputes and expediting complex operational processes.</p></li><li><p data-path-to-node="9,9,0">A collaborative team player who works cooperatively to achieve collective operational targets.</p></li></ul><p data-path-to-node="10"><br></p><p data-path-to-node="10"><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="10"><br></p><p data-path-to-node="11">✨ We ???????????????????????????? ???????????? ???????????????????????????????????????? </p><p data-path-to-node="11">✨ We ???????????????? </p><p data-path-to-node="11">✨ We ???????????????? ????????????????????????????????<br></p>

<div><div data-bind="css: $component.getBlockCellCss($data, 0)" class="block__cell block__field--wide-rich-text" Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: 0px 25px 0px 0px; margin: 10px 0px 0px; width: 970px; box-sizing: border-box;"><div data-bind="attr: {id: $data.name + '-container', class:( $data.displayType === 'InputTextArea') ? 'block__field--full-width' : ($data.displayType === 'InputRichText' || $data.name === 'descriptionExt' || $data.name === 'qualificationExt' || $data.name === 'descriptionInt' || $data.name === 'qualificationInt') ? 'block__field--wide-rich-text' : 'block__field--edit'}" id="descriptionExt-container" class="block__field--wide-rich-text"><div class="oj-form-control block__field-rtfValue " data-bind="attr: {id: $data.name + '-value', formFieldId: $data.name}, html: $component.getFieldValue($data)" id="descriptionExt-value" ><h4 ><strong >Location: </strong></h4><p >Rotational in East Cairo (e.g., Nasr City, Heliopolis, New Cairo, Rehab, Madinaty, 10th of Ramadan and Maadi)</p><h4 ><strong ><br></strong></h4><h4 ><strong >Role Purpose:</strong></h4><p >Achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.<br>Ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers.</p><p ><br></p><h4 ><strong >Key Activities:</strong></h4><ul ><li >Represent DHL professionally and respond to customer needs in a courteous manner.</li><li >Build and maintain strong relationships with customers.</li><li >Work proactively to support teamwork, shuttle operations, and overall performance.</li><li >Deliver fast and professional service, recognizing the urgent nature of express shipments.</li><li >Follow DHL procedures, ISO standards, and safe working practices.</li><li >Maintain solid knowledge of DHL network, products, and services to provide accurate information.</li><li >Report recurring issues promptly for corrective action.</li><li >Accurately process shipments and ensure correct data entry for flawless airwaybills.</li><li >Promote and sell DHL’s value-added services and contribute to the Sales Lead program.</li><li >Suggest improvements to processes, systems, and services to enhance customer experience.</li><li >Work both independently and with the team to achieve goals and foster team spirit.</li><li >Ensure shipments, documents, and invoices are completed and recorded by end of shift.</li><li >Manage supplies, track cash sales, and submit daily cash summaries to Accounts.</li></ul></div></div><span data-bind="text: $component.incrementIndex()"></span></div><div class="block__field--line-break" Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; height: 0px;"></div><div data-bind="css: $component.getBlockCellCss($data, 0)" class="block__cell block__field--wide-rich-text" Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: 0px 25px 0px 0px; margin: 10px 0px 0px; width: 970px; box-sizing: border-box;"><div data-bind="attr: {id: $data.name + '-container', class:( $data.displayType === 'InputTextArea') ? 'block__field--full-width' : ($data.displayType === 'InputRichText' || $data.name === 'descriptionExt' || $data.name === 'qualificationExt' || $data.name === 'descriptionInt' || $data.name === 'qualificationInt') ? 'block__field--wide-rich-text' : 'block__field--edit'}" id="qualificationExt-container" class="block__field--wide-rich-text"><div class="oj-label-group" ><span data-bind="html: $component.getLabel($data)" helvetica neue", arial, verdana, sans-serif; font-size: 0.929rem; font-weight: bold; color: rgb(0, 0, 0);"><br></span></div><div class="oj-label-group" ><span data-bind="html: $component.getLabel($data)" helvetica neue", arial, verdana, sans-serif; font-size: 0.929rem; font-weight: bold; color: rgb(0, 0, 0);">Qualifications - External</span></div><div class="oj-form-control block__field-rtfValue " data-bind="attr: {id: $data.name + '-value', formFieldId: $data.name}, html: $component.getFieldValue($data)" id="qualificationExt-value" ><ul ><li >Bachelor’s degree from a recognized university.</li><li >Ability to achieve sales targets and overcome challenges.</li><li >Previous experience in retail sales preferred.</li><li >Fluent in English and Arabic, with excellent verbal and written communication skills.</li><li >Proficient in Microsoft Office (Word, Excel, PowerPoint).</li><li >Skilled in building and sustaining strong customer relationships.</li></ul><div><br></div><div><p data-path-to-node="10" lucida console", sans-serif; font-size: 13px;"><strong>Equal Treatment Clause: </strong>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="11" lucida console", sans-serif; font-size: 13px;"><br></p><p data-path-to-node="11" lucida console", sans-serif; font-size: 13px;">✨ We ???????????????????????????? ???????????? ???????????????????????????????????????? </p><p data-path-to-node="11" lucida console", sans-serif; font-size: 13px;">✨ We ???????????????? </p><p data-path-to-node="11" lucida console", sans-serif; font-size: 13px;">✨ We ???????????????? ????????????????????????????????</p></div></div></div></div></div>

<div data-bind="css: $component.getBlockCellCss($data, 0)" class="block__cell block__field--wide-rich-text" Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: 0px 25px 0px 0px; margin: 10px 0px 0px; width: 985px; box-sizing: border-box;"><div data-bind="attr: {id: $data.name + '-container', class:( $data.displayType === 'InputTextArea') ? 'block__field--full-width' : ($data.displayType === 'InputRichText' || $data.name === 'descriptionExt' || $data.name === 'qualificationExt' || $data.name === 'descriptionInt' || $data.name === 'qualificationInt') ? 'block__field--wide-rich-text' : 'block__field--edit'}" id="descriptionExt-container" class="block__field--wide-rich-text"><div class="oj-form-control block__field-rtfValue " data-bind="attr: {id: $data.name + '-value', formFieldId: $data.name}, html: $component.getFieldValue($data)" id="descriptionExt-value" ><h4 >Connecting people, improving lives — it starts with you.</h4><p >Join a team where your passion for people shapes the way the world delivers.</p><p > </p><h4 >Role Summary:</h4><p >The Employee Engagement Specialist is the driving force behind our corporate culture and employee experience. The job holder is responsible for supporting and leading local HR initiatives, onboarding experiences, HR communications, and a comprehensive calendar of employee engagement activities that align with the regional HR engagement agenda.</p><p > </p><h4 >Primary Responsibilities:</h4><ul><li>Lead the end-to-end planning, coordination, and execution of a dynamic annual employee engagement calendar, including Town Halls, Family Days, and Health & Wellbeing initiatives.</li><li>Administer and champion corporate recognition programs, including Employee of the Month, Employee of the Quarter, Employee of the Year, Long Service Awards, and Other internal Awards.</li><li>Organize and manage internal corporate sports and medical events, such as football and padel tournaments, as well as running and riding events.</li><li>Handle internal HR communications effectively, ensuring alignment, clarity, and active participation across all departments and management levels.</li><li>Coordinate comprehensive onboarding activities, ensuring the timely and welcoming delivery of orientation sessions and materials for all new hires.</li><li>Manage logistics, vendor relationships, and budget tracking for all engagement activities and corporate events.</li><li>Partner with the broader HR team to launch localized HR initiatives that drive motivation, team morale, and cultural transformation.</li><li>Coordinate internship programs, sponsorships, and educational institution collaborations to foster early career engagement and community presence.</li></ul><div><br></div></div></div></div><div data-bind="css: $component.getBlockCellCss($data, 0)" class="block__cell block__field--wide-rich-text" Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: 0px 25px 0px 0px; margin: 10px 0px 0px; width: 985px; box-sizing: border-box;"><div data-bind="attr: {id: $data.name + '-container', class:( $data.displayType === 'InputTextArea') ? 'block__field--full-width' : ($data.displayType === 'InputRichText' || $data.name === 'descriptionExt' || $data.name === 'qualificationExt' || $data.name === 'descriptionInt' || $data.name === 'qualificationInt') ? 'block__field--wide-rich-text' : 'block__field--edit'}" id="qualificationExt-container" class="block__field--wide-rich-text"><div class="oj-form-control block__field-rtfValue " data-bind="attr: {id: $data.name + '-value', formFieldId: $data.name}, html: $component.getFieldValue($data)" id="qualificationExt-value" ><h4 >Qualifications, Experience and Competencies:</h4><ul><li>University Graduate (Bachelor’s degree in Human Resources, Business Administration, or a related field).</li><li>Minimum of 1–3 years of progressive experience specifically focused on employee engagement, internal communications, or corporate event management, preferably in a multinational environment.</li><li>Exceptional English language proficiency (both written and verbal) is mandatory.</li><li>Proven track record in conceptualizing, planning, and successfully executing large-scale corporate events and employee recognition programs.</li><li>Excellent understanding of employee engagement best practices and workplace culture enhancement.</li><li>Professional HR certification (e.g., HRMD, SHRM-CP, PHR, CIPD) is preferred.</li><li>High level of confidentiality, discretion, and professionalism when handling internal HR matters and employee data.</li><li>Outstanding interpersonal skills with the ability to connect with people at all levels of the organization in a positive and forward-thinking manner.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for event planning, budgeting, and internal presentations.</li></ul><p > </p><div lucida console", sans-serif;"><p data-path-to-node="18" id="p-rc_ded1fbc772918455-79" Google Sans Text", sans-serif; font-size: 13px; margin-top: 0px;"><strong data-path-to-node="2,0" data-index-in-node="0" lucida console", sans-serif;">Equal Treatment Clause:</strong><span lucida console", sans-serif;"> </span><font size="2"><span data-path-to-node="18,0" >We are committed to fostering equal opportunity and strictly reject all forms of discrimination. </span><span data-path-to-node="18,1" ><span class="citation-117" ></span></span><span data-path-to-node="18,2" >At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</span></font></p><div class="source-inline-chip-container ng-star-inserted" Google Sans Text", sans-serif; font-size: 13px; margin-top: 0px;"></div><p data-path-to-node="19" id="p-rc_ded1fbc772918455-80" Google Sans Text", sans-serif; font-size: 13px; margin-top: 0px;"><span data-path-to-node="19,0" ><font size="2"><br></font></span></p><p data-path-to-node="19" id="p-rc_ded1fbc772918455-80" Google Sans Text", sans-serif; font-size: 13px; margin-top: 0px;"><span data-path-to-node="19,0" ><font size="2">✨ We <strong data-path-to-node="19,0" data-index-in-node="5" >Deliver the Difference</strong> </font></span></p><p data-path-to-node="19" id="p-rc_ded1fbc772918455-80" Google Sans Text", sans-serif; font-size: 13px; margin-top: 0px;"><span data-path-to-node="19,0" ><font size="2">✨ We <strong data-path-to-node="19,0" data-index-in-node="33" >Care</strong> </font></span></p><p data-path-to-node="19" id="p-rc_ded1fbc772918455-80" Google Sans Text", sans-serif; font-size: 13px; margin-top: 0px;"><font size="2"><span data-path-to-node="19,1" ><span class="citation-116" ></span></span><span data-path-to-node="19,2" ><span class="citation-116" >✨ We </span><strong data-path-to-node="19,2" data-index-in-node="5" ><span class="citation-116" >Grow Together</span></strong></span></font></p></div><p > </p><p >Do you see a personal challenge in these versatile and responsible tasks? Then <strong ><font color="#ff0000">Apply Now!</font></strong></p></div></div></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose<p>The Customer Support Engineer acts as the key technical bridge between the organization and external business clients utilizing digital shipping channels, APIs, and data feeds. The primary objective is threefold: keeping shipping platforms securely aligned with national customs and regulatory data standards, onboarding and technical support of external customers on core digital applications, and troubleshooting complex integration issues down to payload and log-level root causes to ensure zero business interruption.</p><br><br>Key Responsibilities<ul><li><p>Monitor national customs regulatory changes, evaluate their impact on digital shipping channels, and translate updates into technical change requests.</p><br><br></li><li><p>Lead country-level digital integration projects from technical scoping and stakeholder alignment through to testing, final execution, and sign-off.</p><br><br></li><li><p>Serve as the main point of contact for customer technical integration onboarding, guiding clients from requirements gathering through live production.</p><br><br></li><li><p>Troubleshoot complex technical integration issues daily by analyzing API request/response payloads, error codes, and application system logs.</p><br><br></li><li><p>Direct technical conversations with external client IT and operations departments to modify data streams, configurations, and connectivity.</p><br><br></li><li><p>Collaborate closely with commercial and sales teams to provide technical guidance and map specific digital shipping solutions to client trading profiles.</p><br><br></li><li><p>Act as the local technical expert on data quality, eliminating manual workarounds by driving systemic software enhancements through regional engineering channels.</p><br><br></li><li><p>Package comprehensive diagnostic summaries—including reproduction steps and impact assessments—when escalating advanced platform anomalies to regional IT teams.</p><br><br></li><li><p>Develop automated routines and scripts utilizing corporate office tools to minimize manual administration and streamline recurring reporting patterns.</p><br><br></li><li><p>Plan and deliver professional technical briefings, walkthroughs, and educational documentation to help external clients proactively align with upcoming platform updates.</p><br><br></li></ul><br>Qualifications, Experience and Competencies<ul><li><p>University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a strictly related field.</p><br><br></li><li><p>Professional fluency in both English and Arabic, with highly developed written English skills suitable for authoring external client-facing technical guidance.</p><br><br></li><li><p>Minimum of 2 years of experience in a dedicated, external-customer-facing technical support, software integration, or customer solutions environment.</p><br><br></li><li><p>Proven practical experience in API troubleshooting with a demonstrated ability to read and interpret REST/JSON and XML payloads.</p><br><br></li><li><p>Direct experience analyzing application error messages, application logs, and utilizing standard testing tools such as Postman or similar clients.</p><br><br></li><li><p>Strong working knowledge of corporate data handling tools, including relational database queries (SQL) and advanced analytical spreadsheet processing.</p><br><br></li><li><p>Solid communication competence, with a proven ability to translate complex software restrictions to business users, and commercial needs to developers.</p><br><br></li><li><p>Structural problem-solving approach focused on achieving long-term root-cause resolution over temporary issue closure.</p><br><br></li><li><p>Exceptional self-prioritization skills, showing a capacity to work independently against strict, unyielding external regulatory deadlines.</p><br><br></li><li><p>Experience or background in logistics, express shipping, or customs trade compliance frameworks is highly advantageous.</p><br><br></li><li><p>Familiarity with modern data scripting or automation languages (such as Python, JavaScript, or workflow automation engines) is considered a valuable asset.</p><br><br></li></ul><br><p><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><br><br><br><p>✨ We <strong>Deliver the Difference</strong> </p><br><br><p>✨ We <strong>Care</strong> </p><br><br><p>✨ We <strong>Grow Together</strong></p><br><br><br> </div>

<div><h3 data-path-to-node="6">Role Purpose</h3><p data-path-to-node="7">The Customer Support Engineer acts as the key technical bridge between the organization and external business clients utilizing digital shipping channels, APIs, and data feeds. The primary objective is threefold: keeping shipping platforms securely aligned with national customs and regulatory data standards, onboarding and technical support of external customers on core digital applications, and troubleshooting complex integration issues down to payload and log-level root causes to ensure zero business interruption.</p><h3 data-path-to-node="8"><br></h3><h3 data-path-to-node="8">Key Responsibilities</h3><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">Monitor national customs regulatory changes, evaluate their impact on digital shipping channels, and translate updates into technical change requests.</p></li><li><p data-path-to-node="9,1,0">Lead country-level digital integration projects from technical scoping and stakeholder alignment through to testing, final execution, and sign-off.</p></li><li><p data-path-to-node="9,2,0">Serve as the main point of contact for customer technical integration onboarding, guiding clients from requirements gathering through live production.</p></li><li><p data-path-to-node="9,3,0">Troubleshoot complex technical integration issues daily by analyzing API request/response payloads, error codes, and application system logs.</p></li><li><p data-path-to-node="9,4,0">Direct technical conversations with external client IT and operations departments to modify data streams, configurations, and connectivity.</p></li><li><p data-path-to-node="9,5,0">Collaborate closely with commercial and sales teams to provide technical guidance and map specific digital shipping solutions to client trading profiles.</p></li><li><p data-path-to-node="9,6,0">Act as the local technical expert on data quality, eliminating manual workarounds by driving systemic software enhancements through regional engineering channels.</p></li><li><p data-path-to-node="9,7,0">Package comprehensive diagnostic summaries—including reproduction steps and impact assessments—when escalating advanced platform anomalies to regional IT teams.</p></li><li><p data-path-to-node="9,8,0">Develop automated routines and scripts utilizing corporate office tools to minimize manual administration and streamline recurring reporting patterns.</p></li><li><p data-path-to-node="9,9,0">Plan and deliver professional technical briefings, walkthroughs, and educational documentation to help external clients proactively align with upcoming platform updates.</p></li></ul><h3 data-path-to-node="10"><br></h3><h3 data-path-to-node="10">Qualifications, Experience and Competencies</h3><ul data-path-to-node="11"><li><p data-path-to-node="11,0,0">University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a strictly related field.</p></li><li><p data-path-to-node="11,1,0">Professional fluency in both English and Arabic, with highly developed written English skills suitable for authoring external client-facing technical guidance.</p></li><li><p data-path-to-node="11,2,0">Minimum of 2 years of experience in a dedicated, external-customer-facing technical support, software integration, or customer solutions environment.</p></li><li><p data-path-to-node="11,3,0">Proven practical experience in API troubleshooting with a demonstrated ability to read and interpret REST/JSON and XML payloads.</p></li><li><p data-path-to-node="11,4,0">Direct experience analyzing application error messages, application logs, and utilizing standard testing tools such as Postman or similar clients.</p></li><li><p data-path-to-node="11,5,0">Strong working knowledge of corporate data handling tools, including relational database queries (SQL) and advanced analytical spreadsheet processing.</p></li><li><p data-path-to-node="11,6,0">Solid communication competence, with a proven ability to translate complex software restrictions to business users, and commercial needs to developers.</p></li><li><p data-path-to-node="11,7,0">Structural problem-solving approach focused on achieving long-term root-cause resolution over temporary issue closure.</p></li><li><p data-path-to-node="11,8,0">Exceptional self-prioritization skills, showing a capacity to work independently against strict, unyielding external regulatory deadlines.</p></li><li><p data-path-to-node="11,9,0">Experience or background in logistics, express shipping, or customs trade compliance frameworks is highly advantageous.</p></li><li><p data-path-to-node="11,10,0">Familiarity with modern data scripting or automation languages (such as Python, JavaScript, or workflow automation engines) is considered a valuable asset.</p></li></ul><div><br></div><p data-path-to-node="13"><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="14"><br></p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="5">Deliver the Difference</strong> </p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="33">Care</strong> </p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="43">Grow Together</strong></p></div>

<div><h3 data-path-to-node="1"><strong ></strong></h3></div><div ><p><strong>Role Purpose</strong></p><p>The Customer Service Gateway Advisor is responsible for executing the day-to-day operations of the Customer Service Gateway team. This role ensures regional and global standards of performance are met, delivers exceptional customer support, and proactively acquires accurate data to expedite customs clearance processes and maximize customer satisfaction.</p><strong></strong><p><strong>Key Responsibilities</strong></p><ul > <li>Manage day-to-day customer service gateway tasks to achieve regional and global operational excellence.</li> <li>Respond to all customer telephone calls and electronic inquiries promptly, providing accurate, clear, and professional information.</li> <li>Obtain accurate and up-to-date shipment details from customers via phone or email to facilitate fast customs clearance formalities.</li> <li>Execute pre-clearance procedures by extracting operational data to update customers on shipment arrivals, clearance status, and fee computations.</li> <li>Collaborate closely with internal stations and network contacts to coordinate seamless, end-to-end shipment processing.</li> <li>Liaise with customs officials on specific duty assessments, dispute resolutions, and problem shipment handling.</li> <li>Accurately scan documentation, register status checkpoints, and update internal system comments to maintain complete network visibility.</li> <li>Retrieve original shipment paperwork from warehouse facilities in a timely manner to support efficient clearance operations.</li> <li>Maintain organized, neat, and compliant physical and digital customs records for all handled shipments.</li> <li>Ensure all dispatched deliveries possess a verified Bill of Entry and a formal notification of charges.</li> <li>Monitor key performance indicators, achieve operational metrics, and actively contribute to internal quality audits.</li> <li>Investigate and recover operational issues identified through voice-of-customer channels to ensure customer delight.</li> </ul><strong><br></strong><p><strong>Qualifications, Experience and Competencies</strong></p><ul > <li>University Graduate (bachelor's degree required).</li> <li>Minimum of 2 years of professional experience in Customer Service, Logistics, Express Operations, or Customs Clearance.</li> <li>High proficiency in English language skills (both verbal and written communications).</li> <li>Proven understanding of customs clearance processes, pre-clearance documentation, and duty assessment protocols.</li> <li>Proficiency in navigating complex operational databases, customer tracking systems, and document scanning platforms.</li> <li>Excellent interpersonal and communication skills, with a focus on delivering customer delight and dispute resolution.</li> <li>Strong decision-making and analytical abilities to solve complex shipment issues under tight deadlines.</li> <li>High level of stress tolerance and self-management, maintaining composure and focus under pressure.</li> <li>Exceptional planning, organizational, and time-management skills to prioritize critical tasks effectively.</li> <li>Strong teamwork and collaborative mindset, working cooperatively across departments to achieve shared goals.</li> </ul><p><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p><span Segoe UI Emoji", sans-serif;">✨</span> We <span Cambria Math", serif;">????????????????????????????</span> <span Cambria Math", serif;">????????????</span> <span Cambria Math", serif;">????????????????????????????????????????</span> </p><p><span Segoe UI Emoji", sans-serif;">✨</span> We <span Cambria Math", serif;">????????????????</span></p><p><span Segoe UI Emoji", sans-serif;">✨</span> We <span Cambria Math", serif;">????????????????</span> <span Cambria Math", serif;">????????????????????????????????</span></p></div><div><font size="2"></font></div>

<div><h3 data-path-to-node="6">Role Purpose</h3><p data-path-to-node="7">The IT Program Delivery Manager leads the end-to-end execution of IT programs and projects for DHL Express Egypt while driving the strategic ownership of the Digital Customer Solutions function. This position serves as the critical link between structured program governance and live, customer-facing operations, ensuring customer shipping platforms remain highly available, high-performing, and fully compliant with changing national customs and regulatory mandates.</p><p data-path-to-node="7"><br></p><h3 data-path-to-node="8">Key Responsibilities</h3><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">Lead the end-to-end planning, execution, and monitoring of local IT programs and projects to achieve business objectives across scope, schedule, resources, budget, and quality.</p></li><li><p data-path-to-node="9,1,0">Manage the delivery of the local customs and regulatory technology portfolio, specifically handling integrations such as Nafeza and Advanced Cargo Information Declaration (ACID) from initiation through benefit realization.</p></li><li><p data-path-to-node="9,2,0">Provide comprehensive functional leadership to the Digital Customer Solutions team, overseeing professional growth, resource planning, and knowledge continuity.</p></li><li><p data-path-to-node="9,3,0">Own the operational performance, service level agreements, and continuous enhancement of customer-facing shipping tools, including MyDHL+, APIs, Electronic Data Interchange (EDI), and breakbulk feeds.</p></li><li><p data-path-to-node="9,4,0">Act as the senior escalation point for technical customer support issues, managing critical operational problems to successful resolution.</p></li><li><p data-path-to-node="9,5,0">Partner with the Commercial division to streamline customer onboarding, training, and technical support on all corporate digital shipping applications.</p></li><li><p data-path-to-node="9,6,0">Drive technology automation and process improvement across internal IT workflows and external digital touchpoints to elevate service quality.</p></li><li><p data-path-to-node="9,7,0">Manage high-level stakeholder relationships across Operations, Commercial, Customer Service, Finance, Customs, Gateway, and external vendor partners.</p></li><li><p data-path-to-node="9,8,0">Represent Egypt IT in regional and global corporate forums, coordinating project dependencies and technical standards with international IT units.</p></li><li><p data-path-to-node="9,9,0">Maintain rigorous project governance, technical documentation, and performance reporting according to local and regional corporate standards.</p></li></ul><div><br></div><h3 data-path-to-node="10">Qualifications, Experience and Competencies</h3><ul data-path-to-node="11"><li><p data-path-to-node="11,0,0">University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a closely related technical field.</p></li><li><p data-path-to-node="11,1,0">Project Management Professional (PMP) or PRINCE2 certification is highly desired.</p></li><li><p data-path-to-node="11,2,0">ITIL certification is considered a strong asset for service delivery alignment.</p></li><li><p data-path-to-node="11,3,0">6 to 8 years of proven experience in IT project/program management, systems solution delivery, or technical service management.</p></li><li><p data-path-to-node="11,4,0">2 to 3 years of experience in a formal team leadership or supervisory role, with a focus on coaching and developing technical personnel.</p></li><li><p data-path-to-node="11,5,0">Solid baseline knowledge of digital customer platforms, software application integration, APIs, and Electronic Data Interchange (EDI) protocols.</p></li><li><p data-path-to-node="11,6,0">Prior exposure to, or practical experience delivering software solutions for, trade compliance, logistics operations, or customs-related regulatory updates (e.g., Nafeza, ACID).</p></li><li><p data-path-to-node="11,7,0">Advanced analytical problem-solving skills combined with sound decision-making capabilities under demanding, non-negotiable external deadlines.</p></li><li><p data-path-to-node="11,8,0">Excellent communication, presentation, and stakeholder engagement skills, with the ability to influence senior business managers and external partners.</p></li><li><p data-path-to-node="11,9,0">Full professional proficiency in written and spoken English and Arabic.</p></li></ul><div><br></div><p data-path-to-node="12"><strong>Equal Treatment Clause: </strong>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="12"><br></p><p data-path-to-node="13">✨ We ???????????????????????????? ???????????? ????????????????????????????????????????</p><p data-path-to-node="13">✨ We ????????????????</p><p data-path-to-node="13">✨ We ???????????????? ????????????????????????????????</p></div>

<div><h3 data-path-to-node="6">Role Purpose</h3><p data-path-to-node="7">The Digital Customer Solutions (DCS) Specialist acts as the key technical bridge between the organization and external business clients utilizing digital shipping channels, APIs, and data feeds. The primary objective is threefold: keeping shipping platforms securely aligned with national customs and regulatory data standards, onboarding and technical support of external customers on core digital applications, and troubleshooting complex integration issues down to payload and log-level root causes to ensure zero business interruption.</p><h3 data-path-to-node="8"><br></h3><h3 data-path-to-node="8">Key Responsibilities</h3><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">Monitor national customs regulatory changes, evaluate their impact on digital shipping channels, and translate updates into technical change requests.</p></li><li><p data-path-to-node="9,1,0">Lead country-level digital integration projects from technical scoping and stakeholder alignment through to testing, final execution, and sign-off.</p></li><li><p data-path-to-node="9,2,0">Serve as the main point of contact for customer technical integration onboarding, guiding clients from requirements gathering through live production.</p></li><li><p data-path-to-node="9,3,0">Troubleshoot complex technical integration issues daily by analyzing API request/response payloads, error codes, and application system logs.</p></li><li><p data-path-to-node="9,4,0">Direct technical conversations with external client IT and operations departments to modify data streams, configurations, and connectivity.</p></li><li><p data-path-to-node="9,5,0">Collaborate closely with commercial and sales teams to provide technical guidance and map specific digital shipping solutions to client trading profiles.</p></li><li><p data-path-to-node="9,6,0">Act as the local technical expert on data quality, eliminating manual workarounds by driving systemic software enhancements through regional engineering channels.</p></li><li><p data-path-to-node="9,7,0">Package comprehensive diagnostic summaries—including reproduction steps and impact assessments—when escalating advanced platform anomalies to regional IT teams.</p></li><li><p data-path-to-node="9,8,0">Develop automated routines and scripts utilizing corporate office tools to minimize manual administration and streamline recurring reporting patterns.</p></li><li><p data-path-to-node="9,9,0">Plan and deliver professional technical briefings, walkthroughs, and educational documentation to help external clients proactively align with upcoming platform updates.</p></li></ul><h3 data-path-to-node="10"><br></h3><h3 data-path-to-node="10">Qualifications, Experience and Competencies</h3><ul data-path-to-node="11"><li><p data-path-to-node="11,0,0">University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a strictly related field.</p></li><li><p data-path-to-node="11,1,0">Professional fluency in both English and Arabic, with highly developed written English skills suitable for authoring external client-facing technical guidance.</p></li><li><p data-path-to-node="11,2,0">Minimum of 2 years of experience in a dedicated, external-customer-facing technical support, software integration, or customer solutions environment.</p></li><li><p data-path-to-node="11,3,0">Proven practical experience in API troubleshooting with a demonstrated ability to read and interpret REST/JSON and XML payloads.</p></li><li><p data-path-to-node="11,4,0">Direct experience analyzing application error messages, application logs, and utilizing standard testing tools such as Postman or similar clients.</p></li><li><p data-path-to-node="11,5,0">Strong working knowledge of corporate data handling tools, including relational database queries (SQL) and advanced analytical spreadsheet processing.</p></li><li><p data-path-to-node="11,6,0">Solid communication competence, with a proven ability to translate complex software restrictions to business users, and commercial needs to developers.</p></li><li><p data-path-to-node="11,7,0">Structural problem-solving approach focused on achieving long-term root-cause resolution over temporary issue closure.</p></li><li><p data-path-to-node="11,8,0">Exceptional self-prioritization skills, showing a capacity to work independently against strict, unyielding external regulatory deadlines.</p></li><li><p data-path-to-node="11,9,0">Experience or background in logistics, express shipping, or customs trade compliance frameworks is highly advantageous.</p></li><li><p data-path-to-node="11,10,0">Familiarity with modern data scripting or automation languages (such as Python, JavaScript, or workflow automation engines) is considered a valuable asset.</p></li></ul><div><br></div><p data-path-to-node="13"><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="14"><br></p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="5">Deliver the Difference</strong> </p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="33">Care</strong> </p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="43">Grow Together</strong></p></div>

<div><strong >Role Purpose</strong></div><div><font size="2" face="verdana">The Credit & Collections Specialist is responsible for the proactive management and coordination of credit collection for an assigned customer portfolio. The primary objective is to ensure timely payments and minimize financial risk by following established global process guidelines and policies in an efficient, cost-effective, and professional manner.</font></div><div><font size="2" face="verdana"><br></font></div><div><font size="2" face="verdana"><strong>Key Responsibilities</strong></font></div><div><ul><li><font size="2" face="verdana">Proactively manage a portfolio of customer accounts to ensure timely collection of outstanding receivables.</font></li><li><font size="2" face="verdana">Conduct outbound collection calls and professional email correspondence to negotiate payment plans and resolve overdue balances.</font></li><li><font size="2" face="verdana">Identify and investigate payment discrepancies or disputes, coordinating with relevant departments for swift resolution.</font></li><li><font size="2" face="verdana">Monitor credit limits and assess the creditworthiness of customers to mitigate financial risk.</font></li><li><font size="2" face="verdana">Build and maintain strong professional relationships with customers to facilitate smooth payment cycles.</font></li><li><font size="2" face="verdana">Prepare and provide regular reports on collection activities, overdue statuses, and aging debt analysis.</font></li><li><font size="2" face="verdana">Ensure all collection activities comply with company policies, local regulations, and global process standards.</font></li><li><font size="2" face="verdana">Collaborate with the Sales and Finance teams to address customer queries and improve the overall "Order-to-Cash" process.</font></li><li><font size="2" face="verdana">Escalate high-risk accounts or persistent non-payment issues to senior management in a timely manner.</font></li><li><font size="2" face="verdana">Maintain accurate and up-to-date customer contact logs and payment records within the financial system.</font></li></ul></div><div><font size="2" face="verdana"><br></font></div><div><font size="2" face="verdana"><strong>Qualifications, Experience, and Competencies:</strong></font></div><div><ul><li><span ><font face="verdana">University Graduate (bachelor’s degree in finance, Business Administration, or a related field).</font></span></li><li><span ><font face="verdana">Minimum of 1 year of professional experience in collections, accounts receivable, or a customer-facing financial role.</font></span></li><li><span ><font face="verdana">Proficiency in English (written and verbal) is required for global business communication.</font></span></li><li><span ><font face="verdana">Advanced knowledge of Microsoft Office Suite, particularly Excel (v-lookups, pivot tables).</font></span></li><li><span ><font face="verdana">Strong negotiation and persuasion skills with a professional telephone manner.</font></span></li><li><span ><font face="verdana">Excellent conversational and interpersonal skills to handle sensitive financial discussions.</font></span></li><li><span ><font face="verdana">High level of customer focus and service orientation.</font></span></li><li><span ><font face="verdana">Ability to work effectively under pressure and meet monthly collection targets.</font></span></li><li><span ><font face="verdana">Strong analytical skills with high attention to detail and accuracy.</font></span></li><li><span ><font face="verdana">Familiarity with ERP systems (e.g., SAP or Oracle) and credit management software is highly preferred.</font></span></li></ul></div><div><font size="2" face="verdana"><br></font></div><div><font size="2" face="verdana"><strong>Equal Treatment Clause: </strong>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</font></div><div><font size="2" face="verdana"><br></font></div><div><font size="2" face="verdana"><strong>✨</strong> We<strong> ???????????????????????????? ???????????? ????????????????????????????????????????</strong></font></div><div><font size="2" face="verdana"><strong>✨ </strong>We <strong>????????????????</strong></font></div><div><font size="2" face="verdana"><strong>✨ </strong>We <strong>???????????????? ????????????????????????????????</strong></font></div>