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DHL
Egypt - Cairo
<div><h3 data-path-to-node="1"><strong>Role Purpose: </strong></h3></div><div><span data-path-to-node="2,0"><span>Responsible for the day-to-day tasks of the CS Gateway Team, ensuring regional and global CS and operations standards are achieved. This role focuses on acquiring accurate information from customers to expedite customs clearance formalities and resolving clearance issues effectively.</span></span></div><div><br></div><div><br></div><div><span data-path-to-node="2,0"><font size="3"><strong>Key Responsibilities:</strong></font></span></div><div><span data-path-to-node="2,0"><span><br></span></span></div><div><span data-path-to-node="2,0"><span><strong>Customer Service & Communication:</strong></span></span></div><div><ul><li><span data-path-to-node="2,0"><span>Provide a high level of customer service and professionalism, ensuring all telephone calls are answered within DHL standards.</span></span></li><li><span data-path-to-node="2,0"><span>Deal extensively with customers to resolve customs clearance issues while effectively coordinating with other DHL stations.</span></span></li><li><span data-path-to-node="2,0"><span>Acquire accurate and up-to-date information from customers via phone or email to expedite clearance formalities.</span></span></li><li><span data-path-to-node="2,0"><span>Maintain regular contact with internal and external customers regarding held shipments.</span></span></li><li><span data-path-to-node="2,0"><span>Resolve specific disputes and provide advice on technical issues to customers.</span></span></li></ul></div><div><span data-path-to-node="2,0"><span><br></span></span></div><div><span data-path-to-node="2,0"><span><strong>Customs Clearance & Operations:</strong></span></span></div><div><ul><li><span data-path-to-node="2,0"><span>Liaise with customs officials regarding specific duties payable and problem shipments to resolve disputes.</span></span></li><li><span data-path-to-node="2,0"><span>Ensure pre-clearance efficiency by obtaining data from systems (DCC/DCE/CIA/GIA/GEMA) to inform customers of arrival and status.</span></span></li><li><span data-path-to-node="2,0"><span>Ensure all shipments have a Bill of Entry and a notification of charges before dispatch for delivery.</span></span></li><li><span data-path-to-node="2,0"><span>Ensure original paperwork is pulled from the warehouse for timely and efficient clearance.</span></span></li></ul></div><div><span data-path-to-node="2,0"><span><br></span></span></div><div><span data-path-to-node="2,0"><span><strong>Process Management & Administration</strong></span></span></div><div><ul><li><span data-path-to-node="2,0"><span>Scan paperwork, extract information from systems, and input checkpoints to ensure compliance with network standards.</span></span></li><li><span data-path-to-node="2,0"><span>Update DCE manual comments to provide the network with clear visibility on the shipment's current status.</span></span></li><li><span data-path-to-node="2,0"><span>Maintain customer databases to capture recent shipment status and retain new data.</span></span></li><li><span data-path-to-node="2,0"><span>Ensure all KPIs are retained at the highest level of performance and report to the Manager/Supervisor for action.</span></span></li></ul></div><div><span data-path-to-node="2,0"><span><br></span></span></div><div><span data-path-to-node="2,0"><span><br></span></span></div><div><span data-path-to-node="2,0"><strong><font size="3">Qualifications:</font></strong></span></div><div><ul><li><span data-path-to-node="2,0"><span>Bachelor’s degree.</span></span></li><li><span data-path-to-node="2,0"><span>Experience in Customer Service, Logistics, or Clearance is preferred.</span></span></li><li><span data-path-to-node="2,0"><span>High level of stress tolerance and passion for customer delight.</span></span></li><li><span data-path-to-node="2,0"><span>Good interpersonal skills and the ability to build relationships.</span></span></li><li><span data-path-to-node="2,0"><span>Attention to detail and good communication skills.</span></span></li><li><span data-path-to-node="2,0"><span>Team player who works cooperatively with others to achieve targets.<br></span></span></li></ul><div><font size="2"><br></font></div></div><div><div><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</div><div><br></div><div>✨ We ???????????????????????????? ???????????? ????????????????????????????????????????</div><div>✨ We ????????????????</div><div>✨ We ???????????????? ????????????????????????????????</div></div>
DHL
Egypt - Cairo
<div><strong>Role Purpose</strong></div><div>To supervise and support the implementation, monitoring, and continuous improvement of the Health and Safety Management System across all DHL Express Egypt facilities and operations. This role is responsible for ensuring full compliance with applicable local legislation, customer standards, and corporate policies, while driving a proactive safety culture through comprehensive audits, site inspections, incident investigations, training programs, and risk management initiatives.</div><div><br></div><div><strong>Key Responsibilities</strong></div><div><ul><li>Conduct regular Health and Safety audits, site inspections, and compliance reviews across all operational sites to identify workplace hazards and enforce safe working conditions.</li><li>Lead thorough investigations into incidents, accidents, near-misses, and hazards, ensuring root causes are identified and effective corrective and preventive actions are implemented.</li><li>Develop, review, and update risk assessments, safe work procedures, and operational control measures across all facilities.</li><li>Design and deliver engaging Health and Safety training programs, new-hire inductions, safety briefings, and company-wide awareness campaigns.</li><li>Coordinate emergency preparedness activities, evacuation drills, and crisis response plans across all operational locations.</li><li>Act as the primary Health and Safety focal point for operational teams, providing technical guidance and hands-on support during business projects, operational changes, and new process implementations.</li><li>Monitor Health and Safety key performance indicators, maintain accurate compliance documentation, and prepare analytical reports and actionable recommendations for management.</li><li>Facilitate Health and Safety Committee meetings and lead employee engagement initiatives to strengthen a proactive safety culture.</li><li>Support occupational health initiatives, employee wellbeing programs, and structured return-to-work processes.</li><li>Collaborate closely with internal departments—including Operations, Facilities, Human Resources, Fleet, and Security—as well as external contractors, customers, auditors, and government regulatory authorities to maintain management system certifications and achieve safety objectives.</li></ul></div><div><br></div><div><strong>Qualifications, Experience and Competencies</strong></div><div><ul><li>University Graduate with a Bachelor's degree in Engineering, Occupational Health and Safety, Environmental Science, or a closely related field.</li><li>Minimum of 5 years of progressive professional experience in Occupational Health and Safety, preferably within fast-paced logistics, warehousing, transportation, or supply chain operations.</li><li>Recognized international safety certifications such as the National Examination Board in Occupational Safety and Health (NEBOSH) certificate, International Organization for Standardization (ISO) 45001 Internal Auditor certification, and a valid First Aid certification are strongly preferred.</li><li>Proven track record in conducting site safety audits, comprehensive risk assessments, hazard identification, and root cause incident investigations.</li><li>Strong working knowledge of local Egyptian Occupational Health and Safety legislation, regulatory compliance requirements, and international safety management frameworks.</li><li>Demonstrated capability in emergency response planning and delivering impactful safety training and awareness sessions to diverse operational teams.</li><li>Solid analytical and report-writing skills, with the ability to interpret safety performance data and drive continuous improvement projects.</li><li>Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and standard safety management and incident reporting systems.</li><li>Effective interpersonal, communication, and stakeholder management skills to liaise confidently with employees, contractors, external auditors, and regulatory authorities.</li><li>Fluency in both spoken and written English and Arabic.</li><li>Ability and willingness to travel regularly between operational sites and facilities across Egypt.</li></ul></div><div><br></div><div><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</div><div><br></div><div><strong>Your Talent Partner: </strong>#LI-MA1</div><div><br></div><div>✨ We ???????????????????????????? ???????????? ????????????????????????????????????????</div><div>✨ We ????????????????</div><div>✨ We ???????????????? ????????????????????????????????</div>
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>Role Purpose</strong><br>The Payroll Executive is responsible for executing end-to-end payroll and personnel administration processes for both direct company employees and outsourced staff across all locations in Egypt. This role ensures accurate and timely payroll execution, full compliance with local labor laws and social insurance regulations, and well-organized Human Resources systems and records. Additionally, the role acts as a central point of contact supporting operational Human Resources tasks related to third-party vendor invoicing, employee benefits, medical services, and administrative coordination.<br><strong>Key Responsibilities</strong><br><ul><li>Manage and maintain Human Resources operations and personnel administration processes in full compliance with Egyptian labor laws, social insurance regulations, and internal company policies.</li><li>Ensure accurate and timely end-to-end payroll processing for both direct employees and outsourced staff in close coordination with internal departments and external stakeholders.</li><li>Review and validate monthly Human Resources and payroll reports submitted by the Payroll Specialist to confirm data accuracy and completeness.</li><li>Review, reconcile, and settle third-party outsourced staff invoices in accordance with contractual terms and organizational timelines.</li><li>Update and revise payroll schemes and local Human Resources operational policies as required.</li><li>Follow up on onboarding, contract management, and offboarding/resignation administration for both internal and outsourced personnel.</li><li>Ensure full compliance with local labor office and social insurance authority requirements, handling all statutory documentation and inspections.</li><li>Administer Human Resources systems related to employee master records, payroll execution, time and attendance, and leave balances, requests, and adjustments.</li><li>Organize and maintain both physical and electronic personnel filing systems to ensure seamless document retrieval, audit readiness, and legal compliance.</li><li>Prepare and process personnel-related documentation, including employee letters, statutory social insurance forms, and purchase requisitions.</li><li>Manage employee inquiries regarding health and life insurance coverage, medical claims, planned medical programs, and coordinate health and wellness initiatives.</li><li>Monitor and update the Conflict of Interest compliance tracking dashboard and execute additional Human Resources operational projects as assigned by the Human Resources Operations Manager.</li></ul><br><strong>Qualifications, Experience and Competencies</strong><br><ul><li>University Graduate with a Bachelor's degree in Business Administration, Human Resources, Accounting, or a closely related field.</li><li>Minimum of 5 years of progressive Human Resources experience, with a primary focus on end-to-end payroll execution and personnel administration in Egypt.</li><li>Proven experience managing outsourced and third-party staff administration, including vendor contract and invoice reconciliation, is a strong advantage.</li><li>Proficient command of the English language, both written and spoken.</li><li>In-depth, practical knowledge of Egyptian labor law, social insurance regulations, income tax calculations, and labor office procedures.</li><li>Hands-on proficiency in administering Human Resources systems related to employee records, payroll processing, and time-and-attendance management.</li><li>Advanced proficiency in Microsoft Office applications (specifically Microsoft Excel, Word, and PowerPoint), with strong data entry speed and numerical accuracy.</li><li>Relevant professional certifications in Human Resources management, payroll administration, or Egyptian labor legislation are a plus.</li><li>Exceptional attention to detail, ensuring high accuracy across all payroll calculations, statutory filings, and administrative documentation.</li><li>Strong organizational, time-management, and communication skills, with the ability to collaborate effectively with Finance, Operations, labor authorities, medical providers, and outsourcing vendors.</li></ul><br><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.<br>✨ We <br>✨ We <br>✨ We <br>#LI-MA1<br>#LI-MA1<br><br> </div>
DHL
Egypt - Cairo
<div><p><strong>Role Purpose</strong></p><p><span>Drive profitable growth across import and export air freight operations by managing quotation requests received from the sales team and proactively generating new business. This role involves sourcing competitive rates from international agents, providing timely quotations to support shipment conversion, and expanding market opportunities through existing relationships, personal networks, customer databases, and active prospecting.</span></p><span></span><p><strong><span>Key Responsibilities</span></strong><span></span></p><ul> <li><span>Manage import and export air freight quotation requests received from the sales team, ensuring all shipment requirements and relevant details are complete and clear.</span></li> <li><span>Contact international agents and approved partners to obtain accurate and competitive rates for air freight opportunities worldwide.</span></li> <li><span>Prepare and provide timely quotations to the sales team, enabling them to respond to customers, negotiate effectively, and secure shipments.</span></li> <li><span>Follow up on submitted quotations with the sales team, agents, and relevant stakeholders to understand outcomes, improve conversion rates, and address rate or service concerns.</span></li> <li><span>Proactively generate new import and export air freight business through existing customer relationships, personal networks, available customer databases, and market prospecting.</span></li> <li><span>Develop and maintain strong relationships with existing and prospective customers to secure new business, repeat shipments, and long-term revenue growth.</span></li> <li><span>Ensure that quotations, profit margins, and commercial terms align with approved company guidelines and profitability expectations.</span></li> <li><span>Maintain accurate and timely records of customer opportunities, quotation requests, rates, follow-up actions, outcomes, and secured business in approved reports and systems.</span></li> <li><span>Coordinate seamlessly with Sales, Operations, Finance, international agents, and other relevant stakeholders to support commercially viable quotations and smooth shipment handover and execution.</span></li> <li><span>Represent the company professionally while complying with all applicable commercial, operational, and ethical requirements.</span></li> </ul><span></span><p><strong><span>Qualifications, Experience and Competencies</span></strong><span></span></p><ul> <li><span>University Graduate, preferably holding a degree in Business Administration, Logistics, Supply Chain, Commerce, or a related discipline.</span></li> <li><span>Good command of written and spoken English, with additional language capabilities considered an advantage.</span></li> <li><span>3 to 5 years of relevant professional experience in air freight sales, freight forwarding, pricing, business development, or a similar logistics role.</span></li> <li><span>Practical experience in handling both import and export air freight quotations and coordinating with international agents.</span></li> <li><span>Demonstrated experience in customer acquisition, relationship management, commercial negotiation, and sales target achievement.</span></li> <li><span>Proven ability to coordinate effectively with sales and operational teams to progress opportunities into executable shipments.</span></li> <li><span>Good working knowledge of Microsoft Office applications and approved sales, quotation, or freight-management tools.</span></li> <li><span>Strong knowledge of air freight import and export dynamics, rate sourcing, and quotation preparation.</span></li> <li><span>Excellent communication, stakeholder coordination, time management, and problem-solving skills under tight deadlines.</span></li> <li><span>High level of accuracy, attention to detail, ownership, and results orientation.</span></li> </ul><span></span><p><strong><span>Equal Treatment Clause:</span></strong><span> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</span></p><span></span><p><spanSegoe UI Emoji", sans-serif;">✨</span><span> We </span><spanCambria Math", serif;">????????????????????????????</span><span> </span><spanCambria Math", serif;">????????????</span><span> </span><spanCambria Math", serif;">????????????????????????????????????????</span><span></span></p><p><spanSegoe UI Emoji", sans-serif;">✨</span><span> We </span><spanCambria Math", serif;">????????????????</span><span></span></p><p><spanSegoe UI Emoji", sans-serif;">✨</span><span> We </span><spanCambria Math", serif;">????????????????</span><span> </span><spanCambria Math", serif;">????????????????????????????????</span><span></span></p></div><br>
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Role Purpose</strong></p><br><br><p><span>Drive profitable growth across import and export air freight operations by managing quotation requests received from the sales team and proactively generating new business. This role involves sourcing competitive rates from international agents, providing timely quotations to support shipment conversion, and expanding market opportunities through existing relationships, personal networks, customer databases, and active prospecting.</span></p><br><br><p><strong><span>Key Responsibilities</span></strong></p><br><br><ul> <li><span>Manage import and export air freight quotation requests received from the sales team, ensuring all shipment requirements and relevant details are complete and clear.</span></li> <li><span>Contact international agents and approved partners to obtain accurate and competitive rates for air freight opportunities worldwide.</span></li> <li><span>Prepare and provide timely quotations to the sales team, enabling them to respond to customers, negotiate effectively, and secure shipments.</span></li> <li><span>Follow up on submitted quotations with the sales team, agents, and relevant stakeholders to understand outcomes, improve conversion rates, and address rate or service concerns.</span></li> <li><span>Proactively generate new import and export air freight business through existing customer relationships, personal networks, available customer databases, and market prospecting.</span></li> <li><span>Develop and maintain strong relationships with existing and prospective customers to secure new business, repeat shipments, and long-term revenue growth.</span></li> <li><span>Ensure that quotations, profit margins, and commercial terms align with approved company guidelines and profitability expectations.</span></li> <li><span>Maintain accurate and timely records of customer opportunities, quotation requests, rates, follow-up actions, outcomes, and secured business in approved reports and systems.</span></li> <li><span>Coordinate seamlessly with Sales, Operations, Finance, international agents, and other relevant stakeholders to support commercially viable quotations and smooth shipment handover and execution.</span></li> <li><span>Represent the company professionally while complying with all applicable commercial, operational, and ethical requirements.</span></li> </ul><p><strong><span>Qualifications, Experience and Competencies</span></strong></p><br><br><ul> <li><span>University Graduate, preferably holding a degree in Business Administration, Logistics, Supply Chain, Commerce, or a related discipline.</span></li> <li><span>Good command of written and spoken English, with additional language capabilities considered an advantage.</span></li> <li><span>3 to 5 years of relevant professional experience in air freight sales, freight forwarding, pricing, business development, or a similar logistics role.</span></li> <li><span>Practical experience in handling both import and export air freight quotations and coordinating with international agents.</span></li> <li><span>Demonstrated experience in customer acquisition, relationship management, commercial negotiation, and sales target achievement.</span></li> <li><span>Proven ability to coordinate effectively with sales and operational teams to progress opportunities into executable shipments.</span></li> <li><span>Good working knowledge of Microsoft Office applications and approved sales, quotation, or freight-management tools.</span></li> <li><span>Strong knowledge of air freight import and export dynamics, rate sourcing, and quotation preparation.</span></li> <li><span>Excellent communication, stakeholder coordination, time management, and problem-solving skills under tight deadlines.</span></li> <li><span>High level of accuracy, attention to detail, ownership, and results orientation.</span></li> </ul><p><strong><span>Equal Treatment Clause:</span></strong><span> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</span></p><br><br><p><span>✨</span><span> We </span><span></span><span></span><span></span></p><br><br><p><span>✨</span><span> We </span><span></span></p><br><br><p><span>✨</span><span> We </span><span></span><span></span></p><br><br><br> </div>
DHL
Egypt - Cairo
<font size="2"><div ><div ><font size="2"><h3 data-path-to-node="5" Google Sans", sans-serif; margin-top: 0px;"><span >Role Purpose</span></h3><h3 data-path-to-node="5" Google Sans", sans-serif; margin-top: 0px;"><span ><font size="2"><span data-path-to-node="6,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1090" >The Customer Care & Service Desk Advisor handles all outgoing and incoming remote bookings for customers while adhering to established service standards</span></span><span data-path-to-node="6,2" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1090 citation-end-1090" ><sup class="superscript" data-turn-source-index="2" ></sup></span></span><span data-path-to-node="6,3" Google Sans Text", sans-serif; margin-top: 0px;">. </span><span data-path-to-node="6,4" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1089" ></span></span><span data-path-to-node="6,5" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1089" >This role assists the team leader in ensuring smooth process functioning and leads service recovery efforts by analyzing failures and implementing improvements</span></span><span data-path-to-node="6,6" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1089 citation-end-1089" ><sup class="superscript" data-turn-source-index="3" ></sup><sup class="superscript" data-turn-source-index="3" ></sup></span></span><span data-path-to-node="6,7" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></span></h3><div><font size="2"><span data-path-to-node="6,7" Google Sans Text", sans-serif; margin-top: 0px;"><br></span></font></div><h3 data-path-to-node="7" Google Sans", sans-serif; margin-top: 0px;"><font size="2">Key Responsibilities</font></h3></font><ul><li><div ><font size="2"><span data-path-to-node="8,0,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="8,0,1,0" data-index-in-node="0" ><span class="citation-1088" >Remote Booking Management:</span></strong><span class="citation-1088" > Accurately follow remote booking procedures to ensure on-time collection for customers</span></span><span data-path-to-node="8,0,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1088 citation-end-1088" ><sup class="superscript" data-turn-source-index="4" ></sup></span></span><span data-path-to-node="8,0,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="8,1,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="8,1,1,0" data-index-in-node="0" ><span class="citation-1087" >Service Recovery Analysis:</span></strong><span class="citation-1087" > Focus on the effective operation of the Service Recovery System by analyzing the root causes of service failure instances</span></span><span data-path-to-node="8,1,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1087 citation-end-1087" ><sup class="superscript" data-turn-source-index="5" ></sup></span></span><span data-path-to-node="8,1,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="8,2,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="8,2,1,0" data-index-in-node="0" ><span class="citation-1086" >Preventive Measure Implementation:</span></strong><span class="citation-1086" > Apply corrective and preventive measures based on incident findings to benefit both customers and DHL</span></span><span data-path-to-node="8,2,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1086 citation-end-1086" ><sup class="superscript" data-turn-source-index="6" ></sup></span></span><span data-path-to-node="8,2,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="8,3,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="8,3,1,0" data-index-in-node="0" ><span class="citation-1085" >Complaint & Claims Resolution:</span></strong><span class="citation-1085" > Confidently handle customer complaints and insurance claims to ensure prompt and effective resolutions</span></span><span data-path-to-node="8,3,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1085 citation-end-1085" ><sup class="superscript" data-turn-source-index="7" ></sup></span></span><span data-path-to-node="8,3,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="8,4,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="8,4,1,0" data-index-in-node="0" ><span class="citation-1084" >Customer Education:</span></strong><span class="citation-1084" > Capitalize on opportunities to educate customers on DHL’s value-added offerings, such as shipment insurance</span></span><span data-path-to-node="8,4,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1084 citation-end-1084" ><sup class="superscript" data-turn-source-index="8" ></sup></span></span><span data-path-to-node="8,4,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="8,5,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="8,5,1,0" data-index-in-node="0" ><span class="citation-1083" >Revenue Generation:</span></strong><span class="citation-1083" > Identify and promote areas with potential for revenue generation through cross-selling and upselling services like SII, TDX, and eCom tools</span></span><span data-path-to-node="8,5,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1083 citation-end-1083" ><sup class="superscript" data-turn-source-index="9" ></sup></span></span><span data-path-to-node="8,5,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="8,6,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="8,6,1,0" data-index-in-node="0" ><span class="citation-1082" >Tracing Support:</span></strong><span class="citation-1082" > Investigate shipment incidents involving undelivered, returned, misrouted, delayed, or damaged shipments to support the tracing team</span></span><span data-path-to-node="8,6,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1082 citation-end-1082" ><sup class="superscript" data-turn-source-index="10" ></sup></span></span><span data-path-to-node="8,6,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="8,7,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="8,7,1,0" data-index-in-node="0" ><span class="citation-1081" >Agent Training:</span></strong><span class="citation-1081" > Train Customer Service agents and other functions on empowerment and its application under various scenarios</span></span><span data-path-to-node="8,7,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1081 citation-end-1081" ><sup class="superscript" data-turn-source-index="11" ></sup></span></span><span data-path-to-node="8,7,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="8,8,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="8,8,1,0" data-index-in-node="0" ><span class="citation-1080" >Stakeholder Collaboration:</span></strong><span class="citation-1080" > Work closely across functional departments and DHL stations to maintain performance standards</span></span><span data-path-to-node="8,8,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1080 citation-end-1080" ><sup class="superscript" data-turn-source-index="12" ></sup></span></span><span data-path-to-node="8,8,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="8,9,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="8,9,1,0" data-index-in-node="0" ><span class="citation-1079" >Compliance Monitoring:</span></strong><span class="citation-1079" > Review process flows for ISO Audits to ensure compliance with current procedures</span></span><span data-path-to-node="8,9,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1079 citation-end-1079" ><sup class="superscript" data-turn-source-index="13" ></sup></span></span><span data-path-to-node="8,9,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li></ul></div><div ><div ><font size="2"><div><font face="Google Sans Text, sans-serif"><br></font></div><h3 data-path-to-node="9" Google Sans", sans-serif; margin-top: 0px;"><font size="2">Qualifications, Experience, and Competencies</font></h3></font><ul><li><div ><font size="2"><span data-path-to-node="10,0,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="10,0,1,0" data-index-in-node="0" ><span class="citation-1078" >Education:</span></strong><span class="citation-1078" > University Graduate</span></span><span data-path-to-node="10,0,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1078 citation-end-1078" ><sup class="superscript" data-turn-source-index="14" ></sup></span></span><span data-path-to-node="10,0,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="10,1,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="10,1,1,0" data-index-in-node="0" ><span class="citation-1077" >English Proficiency:</span></strong><span class="citation-1077" > Excellent communication skills, both spoken and written</span></span><span data-path-to-node="10,1,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1077 citation-end-1077" ><sup class="superscript" data-turn-source-index="15" ></sup></span></span><span data-path-to-node="10,1,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="10,2,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="10,2,1,0" data-index-in-node="0" ><span class="citation-1076" >Professional Experience:</span></strong><span class="citation-1076" > 2–3 years of experience in customer services, specifically in complaint and claims handling in a service environment</span></span><span data-path-to-node="10,2,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1076 citation-end-1076" ><sup class="superscript" data-turn-source-index="16" ></sup></span></span><span data-path-to-node="10,2,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="10,3,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="10,3,1,0" data-index-in-node="0" ><span class="citation-1075" >Software Expertise:</span></strong><span class="citation-1075" > Excellent skills in Microsoft Office (Word, Excel, PowerPoint); proficiency in DHL Systems is preferable</span></span><span data-path-to-node="10,3,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1075 citation-end-1075" ><sup class="superscript" data-turn-source-index="17" ></sup></span></span><span data-path-to-node="10,3,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="10,4,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="10,4,1,0" data-index-in-node="0" ><span class="citation-1074" >Analytical Ability:</span></strong><span class="citation-1074" > Breaks down problems or processes into component parts and draws accurate conclusions from narrative and numerical data</span></span><span data-path-to-node="10,4,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1074 citation-end-1074" ><sup class="superscript" data-turn-source-index="18" ></sup></span></span><span data-path-to-node="10,4,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="10,5,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="10,5,1,0" data-index-in-node="0" ><span class="citation-1073" >Planning & Organizing:</span></strong><span class="citation-1073" > Sets clear goals and establishes a sequence of steps to ensure objectives are efficiently achieved</span></span><span data-path-to-node="10,5,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1073 citation-end-1073" ><sup class="superscript" data-turn-source-index="19" ></sup></span></span><span data-path-to-node="10,5,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="10,6,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="10,6,1,0" data-index-in-node="0" ><span class="citation-1072" >Decision Making:</span></strong><span class="citation-1072" > Makes timely and appropriate choices based on analysis and experience, even under conditions of uncertainty</span></span><span data-path-to-node="10,6,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1072 citation-end-1072" ><sup class="superscript" data-turn-source-index="20" ></sup></span></span><span data-path-to-node="10,6,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="10,7,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="10,7,1,0" data-index-in-node="0" ><span class="citation-1071" >Self-Management:</span></strong><span class="citation-1071" > Remains calm, objective, and controlled in responding to urgent or demanding situations</span></span><span data-path-to-node="10,7,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1071 citation-end-1071" ><sup class="superscript" data-turn-source-index="21" ></sup></span></span><span data-path-to-node="10,7,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="10,8,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="10,8,1,0" data-index-in-node="0" ><span class="citation-1070" >Accountability:</span></strong><span class="citation-1070" > Acts responsibly, keeps commitments, and complies with the intent of policies and procedures</span></span><span data-path-to-node="10,8,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1070 citation-end-1070" ><sup class="superscript" data-turn-source-index="22" ></sup></span></span><span data-path-to-node="10,8,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li><li><div ><font size="2"><span data-path-to-node="10,9,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="10,9,1,0" data-index-in-node="0" ><span class="citation-1069" >Interpersonal Skills:</span></strong><span class="citation-1069" > Excellent negotiation and interaction skills with a focus on customer-facing excellence</span></span><span data-path-to-node="10,9,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-1069 citation-end-1069" ><sup class="superscript" data-turn-source-index="23" ></sup></span></span><span data-path-to-node="10,9,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></div></li></ul><div><font face="Google Sans Text, sans-serif" size="2"><br></font></div><font size="2"><p data-path-to-node="16" id="p-rc_7c51369e8b1bcce1-638" Google Sans Text", sans-serif; margin-top: 0px;"><span data-path-to-node="16,0" ><strong data-path-to-node="16,0" data-index-in-node="0" ><span class="citation-1058" >Equal Treatment Clause:</span></strong><span class="citation-1058" > We are committed to fostering equal opportunity and strictly reject all forms of discrimination</span></span><span data-path-to-node="16,1" ><span class="citation-1058 citation-end-1058" ><sup class="superscript" data-turn-source-index="34" ></sup><sup class="superscript" data-turn-source-index="34" ></sup><sup class="superscript" data-turn-source-index="34" ></sup><sup class="superscript" data-turn-source-index="34" ></sup></span></span><span data-path-to-node="16,2" >. </span><span data-path-to-node="16,3" ><span class="citation-1057" ></span></span><span data-path-to-node="16,4" >At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience</span><span data-path-to-node="16,5" ><span class="citation-1057 citation-end-1057" ><sup class="superscript" data-turn-source-index="35" ></sup><sup class="superscript" data-turn-source-index="35" ></sup><sup class="superscript" data-turn-source-index="35" ></sup><sup class="superscript" data-turn-source-index="35" ></sup></span></span><span data-path-to-node="16,6" >.</span></p><div class="source-inline-chip-container ng-star-inserted" Google Sans Text", sans-serif; margin-top: 0px;"></div><p data-path-to-node="17" Google Sans Text", sans-serif; margin-top: 0px;"><br></p><p data-path-to-node="17" Google Sans Text", sans-serif; margin-top: 0px;">✨ We <strong data-path-to-node="17" data-index-in-node="5" >Deliver the Difference</strong></p><p data-path-to-node="17" Google Sans Text", sans-serif; margin-top: 0px;">✨ We <strong data-path-to-node="17" data-index-in-node="33" >Care</strong></p><p data-path-to-node="17" Google Sans Text", sans-serif; margin-top: 0px;">✨ We <strong data-path-to-node="17" data-index-in-node="43" >Grow Together</strong></p></font></div></div></div></font>
DHL
Egypt - Cairo
<p data-path-to-node="5"><strong data-path-to-node="6" data-index-in-node="0">Role Purpose:</strong> </p><p data-path-to-node="6">The IT Service Support Analyst delivers high-quality first-line technical assistance, end-user computing support, and incident management across DHL Express. Operating within established IT Service Management frameworks, this role ensures timely resolution of hardware, software, and connectivity issues while maintaining operational integrity, IT compliance, and service level commitments.</p><p data-path-to-node="7"><strong data-path-to-node="7" data-index-in-node="0"><br></strong></p><p data-path-to-node="7"><strong data-path-to-node="7" data-index-in-node="0">Key Responsibilities:</strong></p><ul data-path-to-node="8"><li><p data-path-to-node="8,0,0">Deliver professional, customer-focused first-line technical support to internal users across phone, email, and the designated enterprise ITSM portal.</p></li><li><p data-path-to-node="8,1,0">Manage incidents, service requests, and technical problems throughout their entire lifecycle in alignment with ITIL service management standards.</p></li><li><p data-path-to-node="8,2,0">Ensure all technical issues and user requests are accurately logged, categorized, prioritized, tracked, and resolved within established Service Level Agreements and Operational Level Agreements.</p></li><li><p data-path-to-node="8,3,0">Perform structured diagnostic troubleshooting to resolve common issues across Windows operating systems, Microsoft 365, end-user hardware, printing, and enterprise software.</p></li><li><p data-path-to-node="8,4,0">Provide basic diagnostic support and troubleshooting for network infrastructure, including local area networks, wide area networks, Wi-Fi connectivity, switches, and access points.</p></li><li><p data-path-to-node="8,5,0">Maintain accurate inventory records and support lifecycle management for IT hardware, mobile devices, peripherals, and software licenses.</p></li><li><p data-path-to-node="8,6,0">Escalate complex incidents and technical problems to appropriate resolver groups and specialist engineering teams while retaining ownership through resolution.</p></li><li><p data-path-to-node="8,7,0">Support IT compliance activities, internal audits, evidence collection, and adherence to corporate IT security and operational controls.</p></li><li><p data-path-to-node="8,8,0">Collaborate with internal cross-functional IT teams, external vendors, and telecommunications service providers to resolve service disruptions.</p></li><li><p data-path-to-node="8,9,0">Document standard operating procedures, technical troubleshooting steps, and knowledge base articles to drive continuous service improvement.</p></li></ul><p data-path-to-node="9"><strong data-path-to-node="9" data-index-in-node="0"><br></strong></p><p data-path-to-node="9"><strong data-path-to-node="9" data-index-in-node="0">Qualifications, Experience and Competencies:</strong></p><ul data-path-to-node="10"><li><p data-path-to-node="10,0,0">University Graduate with a Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.</p></li><li><p data-path-to-node="10,1,0">Minimum of 1 year of hands-on experience in technical support, IT service desk, desktop support, or infrastructure support.</p></li><li><p data-path-to-node="10,2,0">Valid Cisco Certified Network Associate (CCNA) certification is required.</p></li><li><p data-path-to-node="10,3,0">ITIL Foundation certification or a proven working knowledge of IT Service Management core principles is highly advantageous.</p></li><li><p data-path-to-node="10,4,0">Full professional proficiency in written and spoken English is required; capable of communicating complex technical concepts to non-technical stakeholders.</p></li><li><p data-path-to-node="10,5,0">Proven experience using enterprise ITSM platforms (e.g., ServiceNow or equivalent ticketing systems) for logging, tracking, and resolving service requests.</p></li><li><p data-path-to-node="10,6,0">Solid technical grounding in networking fundamentals including TCP/IP, DNS, DHCP, and Wi-Fi architecture.</p></li><li><p data-path-to-node="10,7,0">Strong troubleshooting expertise in Microsoft 365 environments, Windows client OS, and enterprise end-user hardware.</p></li><li><p data-path-to-node="10,8,0">Working knowledge of IT asset management, software licensing compliance, and baseline cybersecurity practices.</p></li><li><p data-path-to-node="10,9,0">Demonstrated analytical problem-solving skills, accountability, and the ability to prioritize critical incidents in a fast-paced environment.</p></li></ul><p data-path-to-node="11"><br></p><p data-path-to-node="11"><strong>Equal Treatment Clause: </strong>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="12"><br></p><p data-path-to-node="12">✨ We ???????????????????????????? ???????????? ???????????????????????????????????????? </p><p data-path-to-node="12">✨ We ???????????????? </p><p data-path-to-node="12">✨ We ???????????????? ????????????????????????????????<br></p>
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>About DHL and Legal Services:</strong> </p><br><br> <p>DHL Legal Services offers solution-oriented legal advice to business partners worldwide. We provide comprehensive support in areas such as contracts, negotiations, customer and supplier processes, general litigation, and commercial law matters.</p><br><br> <p>Within a matrix organization, Legal Services is structured along two dimensions: regional responsibilities and global cross-functional topics.</p><br><br> <p><strong>Job Purpose:</strong> </p><br><br> <p>Is responsible for the overall management of the legal function covering all legal aspects in the North Africa (including Maghreb) and Levant (including Iraq) countries, being Morocco, Tunisia, Algeria, Libya, Egypt, Jordan, Syria, Lebanon and Iraq. Liaises with each BU and establishes legal processes and procedures to assure business objectives are met and key legal opportunities and risks are identified, exploited or mitigated. Supports or drives development of business strategy in the relevant Cluster through active participation in management and related meetings and projects as appropriate, including contract drafting and negotiations. Ideally, sits as part of any subregional management teams for the Cluster.</p><br><br> <p><strong>Your tasks:</strong> </p><br><br> <ul> <li>Senior level legal representative accountable to senior country and regional management for all business units and responsible for advising and managing legal and related risks associated with DHL's businesses across the Cluster. The legal environment is primarily civil law-influenced, with Arabic and French as the primary legal operating language. Familiarity with civil law traditions is an advantage given the regional context.</li> <li>Lead and supervise the strategic planning and decision-making for the country/BU(s) to develop and implement a legal strategy that aligns with the organization and region's/ (BU(s)) vision and business objectives.</li> <li>Implement the strategies, policies and procedures provided by the relevant Practice Group head for each BU (DSC, E-comm, Express and DGF).</li> <li>Evaluate activities, policies, practices, and transactions in each country and in each BU to ensure they comply with all relevant laws and regulations.</li> <li>Advises each BU (business unit) management team on legal trends and developing areas of law applicable to their functional and geographic area.</li> <li>Accountable to management team for all legal matters in area of responsibility.</li> <li>Manages a team of professionals and support staff to provide a comprehensive "one stop shop" for legal services to E-comm, DSC, DGF and Express.</li> <li>Advises all business units of DHL under remit on how to comply with applicable laws, rules, and regulations.</li> <li>Implements global and regional legal strategies in area of responsibility in alignment with business objectives.</li> <li>Responsible for providing training and knowledge tools to educate legal team and members of the business on key legal issues, trends and developments in the law.</li> <li>Establishes best in class legal strategies and procedures to assure business objectives are met and legal risks are identified and mitigated.</li> <li>Responsible for helping business units ensure that commercial contracts incorporate and reflect business objectives and terms designed to minimize risk and maximize opportunities for commercial gain and customer service opportunities.</li> <li>Responsible for defending the organization's legal interests in litigation and claims in area of responsibility which may include external legal spend with highest level responsibility for same.</li> <li>Works closely with internal and external auditors and regulatory authorities on legal issues involving area of responsibility.</li> <li>Responsible for providing quality control and transparency on internal and external legal costs and fees.</li> <li>Responsible for helping each BU ensure it's legal interests are best represented and protected in customer, vendor and third party contracts; active participant in negotiating such contracts.</li> <li>Represents and defends the organization's interests in litigation and other adversarial legal proceedings.</li> <li>Involved with a key role in union negotiations (when/if applicable) in advising BUs regarding various impacts and the best way forward.</li> <li>Involved in antitrust investigations and inquiries by competition compliance authorities, with a key or lead role in setting and determining strategies.</li> <li>Involved in the purchase and lease of key plots of land or facilities for each BU in conjunction with the SMT of that BU, Corporate Real Estate and corporate center if applicable.</li> <li>Upon request to provide input to tax litigation and tax matters affecting the BUs in the relevant countries.</li> <li>Involved in or leading M&A activities in the relevant countries.</li> <li>Upon request, involved in and possibly leading compliance investigations.</li> <li>Upon request, providing advice on data protection laws and the level of BU compliance with same.</li> <li>Conversant with and understanding of legal technology and its potential use in delivering legal services and looks at ways to implement in our business.</li> </ul> <p><strong>Your profile: </strong></p><br><br> <p><strong>Educational Level</strong></p><br><br> <ul> <li>University law degree </li> <li>Professional law qualifications</li> </ul> <p><strong>Experience Level</strong></p><br><br> <ul> <li>Awareness and understanding of business operations and DHL's business operations; goals and strategies.</li> <li>Strong manager with ability to apply legal knowledge and expertise into business environment</li> <li>Strong analytical skills</li> <li>Strong budgeting and cost control skills</li> <li>More than 15 years of legal practice either within commercial law firm or in house legal department; excellent written and verbal communication skills</li> <li>Fluency in Arabic and English (both written and spoken) is an essential requirement; Proficiency in French is desirable.</li> </ul> <p>If this is something you would like to do, don’t hesitate and start your application.</p><br><br> <p>DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.</p><br><br> <br> </div>
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Role Purpose</span><span><span><span>The Customer Care & Service Desk Advisor handles all outgoing and incoming remote bookings for customers while adhering to established service standards</span></span><span>. </span><span><span>This role assists the team leader in ensuring smooth process functioning and leads service recovery efforts by analyzing failures and implementing improvements</span></span><span>.</span></span><br>Key Responsibilities<ul><li><span><strong><span>Remote Booking Management:</span></strong><span> Accurately follow remote booking procedures to ensure on-time collection for customers</span></span><span>.</span><br></li><li><span><strong><span>Service Recovery Analysis:</span></strong><span> Focus on the effective operation of the Service Recovery System by analyzing the root causes of service failure instances</span></span><span>.</span><br></li><li><span><strong><span>Preventive Measure Implementation:</span></strong><span> Apply corrective and preventive measures based on incident findings to benefit both customers and DHL</span></span><span>.</span><br></li><li><span><strong><span>Complaint & Claims Resolution:</span></strong><span> Confidently handle customer complaints and insurance claims to ensure prompt and effective resolutions</span></span><span>.</span><br></li><li><span><strong><span>Customer Education:</span></strong><span> Capitalize on opportunities to educate customers on DHL’s value-added offerings, such as shipment insurance</span></span><span>.</span><br></li><li><span><strong><span>Revenue Generation:</span></strong><span> Identify and promote areas with potential for revenue generation through cross-selling and upselling services like SII, TDX, and eCom tools</span></span><span>.</span><br></li><li><span><strong><span>Tracing Support:</span></strong><span> Investigate shipment incidents involving undelivered, returned, misrouted, delayed, or damaged shipments to support the tracing team</span></span><span>.</span><br></li><li><span><strong><span>Agent Training:</span></strong><span> Train Customer Service agents and other functions on empowerment and its application under various scenarios</span></span><span>.</span><br></li><li><span><strong><span>Stakeholder Collaboration:</span></strong><span> Work closely across functional departments and DHL stations to maintain performance standards</span></span><span>.</span><br></li><li><span><strong><span>Compliance Monitoring:</span></strong><span> Review process flows for ISO Audits to ensure compliance with current procedures</span></span><span>.</span><br></li></ul><br>Qualifications, Experience, and Competencies<ul><li><span><strong><span>Education:</span></strong><span> University Graduate</span></span><span>.</span><br></li><li><span><strong><span>English Proficiency:</span></strong><span> Excellent communication skills, both spoken and written</span></span><span>.</span><br></li><li><span><strong><span>Professional Experience:</span></strong><span> 2–3 years of experience in customer services, specifically in complaint and claims handling in a service environment</span></span><span>.</span><br></li><li><span><strong><span>Software Expertise:</span></strong><span> Excellent skills in Microsoft Office (Word, Excel, PowerPoint); proficiency in DHL Systems is preferable</span></span><span>.</span><br></li><li><span><strong><span>Analytical Ability:</span></strong><span> Breaks down problems or processes into component parts and draws accurate conclusions from narrative and numerical data</span></span><span>.</span><br></li><li><span><strong><span>Planning & Organizing:</span></strong><span> Sets clear goals and establishes a sequence of steps to ensure objectives are efficiently achieved</span></span><span>.</span><br></li><li><span><strong><span>Decision Making:</span></strong><span> Makes timely and appropriate choices based on analysis and experience, even under conditions of uncertainty</span></span><span>.</span><br></li><li><span><strong><span>Self-Management:</span></strong><span> Remains calm, objective, and controlled in responding to urgent or demanding situations</span></span><span>.</span><br></li><li><span><strong><span>Accountability:</span></strong><span> Acts responsibly, keeps commitments, and complies with the intent of policies and procedures</span></span><span>.</span><br></li><li><span><strong><span>Interpersonal Skills:</span></strong><span> Excellent negotiation and interaction skills with a focus on customer-facing excellence</span></span><span>.</span><br></li></ul><br><p><span><strong><span>Equal Treatment Clause:</span></strong><span> We are committed to fostering equal opportunity and strictly reject all forms of discrimination</span></span><span>. </span><span>At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience</span><span>.</span></p><br><br><br><p>✨ We <strong>Deliver the Difference</strong></p><br><br><p>✨ We <strong>Care</strong></p><br><br><p>✨ We <strong>Grow Together</strong></p><br><br><br> </div>
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Role Purpose:</strong> </p><br><br><p>The IT Service Support Analyst delivers high-quality first-line technical assistance, end-user computing support, and incident management across DHL Express. Operating within established IT Service Management frameworks, this role ensures timely resolution of hardware, software, and connectivity issues while maintaining operational integrity, IT compliance, and service level commitments.</p><br><br><br><p><strong>Key Responsibilities:</strong></p><br><br><ul><li><p>Deliver professional, customer-focused first-line technical support to internal users across phone, email, and the designated enterprise ITSM portal.</p><br><br></li><li><p>Manage incidents, service requests, and technical problems throughout their entire lifecycle in alignment with ITIL service management standards.</p><br><br></li><li><p>Ensure all technical issues and user requests are accurately logged, categorized, prioritized, tracked, and resolved within established Service Level Agreements and Operational Level Agreements.</p><br><br></li><li><p>Perform structured diagnostic troubleshooting to resolve common issues across Windows operating systems, Microsoft 365, end-user hardware, printing, and enterprise software.</p><br><br></li><li><p>Provide basic diagnostic support and troubleshooting for network infrastructure, including local area networks, wide area networks, Wi-Fi connectivity, switches, and access points.</p><br><br></li><li><p>Maintain accurate inventory records and support lifecycle management for IT hardware, mobile devices, peripherals, and software licenses.</p><br><br></li><li><p>Escalate complex incidents and technical problems to appropriate resolver groups and specialist engineering teams while retaining ownership through resolution.</p><br><br></li><li><p>Support IT compliance activities, internal audits, evidence collection, and adherence to corporate IT security and operational controls.</p><br><br></li><li><p>Collaborate with internal cross-functional IT teams, external vendors, and telecommunications service providers to resolve service disruptions.</p><br><br></li><li><p>Document standard operating procedures, technical troubleshooting steps, and knowledge base articles to drive continuous service improvement.</p><br><br></li></ul><br><p><strong>Qualifications, Experience and Competencies:</strong></p><br><br><ul><li><p>University Graduate with a Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.</p><br><br></li><li><p>Minimum of 1 year of hands-on experience in technical support, IT service desk, desktop support, or infrastructure support.</p><br><br></li><li><p>Valid Cisco Certified Network Associate (CCNA) certification is required.</p><br><br></li><li><p>ITIL Foundation certification or a proven working knowledge of IT Service Management core principles is highly advantageous.</p><br><br></li><li><p>Full professional proficiency in written and spoken English is required; capable of communicating complex technical concepts to non-technical stakeholders.</p><br><br></li><li><p>Proven experience using enterprise ITSM platforms (e.g., ServiceNow or equivalent ticketing systems) for logging, tracking, and resolving service requests.</p><br><br></li><li><p>Solid technical grounding in networking fundamentals including TCP/IP, DNS, DHCP, and Wi-Fi architecture.</p><br><br></li><li><p>Strong troubleshooting expertise in Microsoft 365 environments, Windows client OS, and enterprise end-user hardware.</p><br><br></li><li><p>Working knowledge of IT asset management, software licensing compliance, and baseline cybersecurity practices.</p><br><br></li><li><p>Demonstrated analytical problem-solving skills, accountability, and the ability to prioritize critical incidents in a fast-paced environment.</p><br><br></li></ul><br><p><strong>Equal Treatment Clause: </strong>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><br><br><br><p>✨ We </p><br><br><p>✨ We </p><br><br><p>✨ We <br></p><br><br><br> </div>
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span>Role Purpose</span></p><br><br><p>The Key Account Manager, Life Sciences & Healthcare is responsible for driving profitable revenue growth, developing strategic customer relationships, and securing new business opportunities within the Life Sciences, Healthcare, and Medical Devices sector. The role will identify, develop, and convert high-potential opportunities while delivering a best-in-class customer experience and strengthening DHL's market position.</p><br><br>Key Responsibilities:<ul><li>Drive profitable growth within the Life Sciences, Healthcare, and Medical Devices sector.</li><li>Identify, qualify, and convert new business opportunities.</li><li>Manage and develop a portfolio of key and strategic customers.</li><li>Build strong relationships with decision-makers across customer organizations.</li><li>Conduct regular business reviews and identify growth opportunities.</li><li>Develop customer-focused logistics solutions in collaboration with internal stakeholders.</li><li>Coordinate with relevant DHL business units to deliver integrated customer solutions.</li><li>Monitor market trends, competitor activity, and emerging opportunities within the sector.</li><li>Manage and maintain an accurate sales pipeline and customer portfolio.</li><li>Ensure prompt resolution of customer issues and maintain exceptional service levels.</li></ul><br>Qualifications, Experience and Competencies<ul><li>University Graduate, preferably in Business Administration, Logistics, Supply Chain, Engineering, Pharmacy, Science, or a related field.</li><li>Minimum 3-4 years of experience in B2B sales, business development, or key account management.</li><li>Proven track record of achieving sales targets and developing profitable customer relationships.</li><li>Experience within Logistics, Express, Freight Forwarding, Life Sciences, Healthcare, Medical Devices, or a related sector is preferred.</li><li>Strong consultative selling, negotiation, and account management skills.</li><li>Excellent communication, presentation, and stakeholder management abilities.</li><li>Strong analytical and commercial acumen.</li><li>Ability to identify customer needs and develop value-added solutions.</li><li>Experience using CRM and sales pipeline management tools.</li><li>Professional proficiency in English and Arabic.</li><li>Customer-focused, results-driven, and able to work effectively under pressure.</li></ul><p>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><br><br><p>✨ We </p><br><br><p>✨ We </p><br><br><p>✨ We </p><br><br><br> </div>
DHL
Egypt - Cairo
<div Segoe UI";"><h1 ><div Segoe UI"; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><p ><span >Role Purpose</span></p></div></h1><h1 ><div Segoe UI"; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><p><font size="3">The Key Account Manager, Life Sciences & Healthcare is responsible for driving profitable revenue growth, developing strategic customer relationships, and securing new business opportunities within the Life Sciences, Healthcare, and Medical Devices sector. The role will identify, develop, and convert high-potential opportunities while delivering a best-in-class customer experience and strengthening DHL's market position.</font></p></div></h1><h2><font size="3">Key Responsibilities:</font></h2><h1 ><div Segoe UI"; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><ul><li><font size="3">Drive profitable growth within the Life Sciences, Healthcare, and Medical Devices sector.</font></li><li><font size="3">Identify, qualify, and convert new business opportunities.</font></li><li><font size="3">Manage and develop a portfolio of key and strategic customers.</font></li><li><font size="3">Build strong relationships with decision-makers across customer organizations.</font></li><li><font size="3">Conduct regular business reviews and identify growth opportunities.</font></li><li><font size="3">Develop customer-focused logistics solutions in collaboration with internal stakeholders.</font></li><li><font size="3">Coordinate with relevant DHL business units to deliver integrated customer solutions.</font></li><li><font size="3">Monitor market trends, competitor activity, and emerging opportunities within the sector.</font></li><li><font size="3">Manage and maintain an accurate sales pipeline and customer portfolio.</font></li><li><font size="3">Ensure prompt resolution of customer issues and maintain exceptional service levels.</font></li></ul></div></h1><h2><font size="3">Qualifications, Experience and Competencies</font></h2><h1 ><div ><ul ><li><font size="3">University Graduate, preferably in Business Administration, Logistics, Supply Chain, Engineering, Pharmacy, Science, or a related field.</font></li><li><font size="3">Minimum 3-4 years of experience in B2B sales, business development, or key account management.</font></li><li><font size="3">Proven track record of achieving sales targets and developing profitable customer relationships.</font></li><li><font size="3">Experience within Logistics, Express, Freight Forwarding, Life Sciences, Healthcare, Medical Devices, or a related sector is preferred.</font></li><li><font size="3">Strong consultative selling, negotiation, and account management skills.</font></li><li><font size="3">Excellent communication, presentation, and stakeholder management abilities.</font></li><li><font size="3">Strong analytical and commercial acumen.</font></li><li><font size="3">Ability to identify customer needs and develop value-added solutions.</font></li><li><font size="3">Experience using CRM and sales pipeline management tools.</font></li><li><font size="3">Professional proficiency in English and Arabic.</font></li><li><font size="3">Customer-focused, results-driven, and able to work effectively under pressure.</font></li></ul><p ><font size="3">We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</font></p><p ><font size="3">✨ We ???????????????????????????? ???????????? ????????????????????????????????????????</font></p><p ><font size="3">✨ We ????????????????</font></p><p ><font size="3">✨ We ???????????????? ????????????????????????????????</font></p></div></h1></div>
DHL
Egypt - Cairo
<p data-path-to-node="4"><strong data-path-to-node="5" data-index-in-node="0">Role Purpose:</strong> Responsible for managing the day-to-day operations of the Customer Service Gateway Team to ensure all regional and global operations and customer service standards are consistently achieved. This role focuses on proactively acquiring accurate information from customers to expedite customs clearance formalities, resolving complex clearance issues, and ensuring a seamless stakeholder experience.</p><p data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0"><br></strong></p><p data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0">Key Responsibilities:</strong></p><ul data-path-to-node="7"><li><p data-path-to-node="7,0,0">Deliver exceptional customer service, ensuring all telephone and email inquiries are addressed promptly and within established service level standards.</p></li><li><p data-path-to-node="7,1,0">Collaborate extensively with customers and internal station teams to resolve customs clearance issues efficiently.</p></li><li><p data-path-to-node="7,2,0">Proactively acquire and verify critical shipment information from customers to expedite clearance formalities.</p></li><li><p data-path-to-node="7,3,0">Maintain regular, proactive communication with internal and external stakeholders regarding the status of held shipments.</p></li><li><p data-path-to-node="7,4,0">Address specific customer disputes and provide expert advice on technical customs and clearance issues.</p></li><li><p data-path-to-node="7,5,0">Liaise effectively with customs officials to clarify duties payable, resolve disputes, and manage problem shipments.</p></li><li><p data-path-to-node="7,6,0">Extract and analyze data from internal clearance systems (e.g., DCC, DCE, CIA, GIA, GEMA) to inform customers of shipment arrival and pre-clearance status.</p></li><li><p data-path-to-node="7,7,0">Verify that all shipments possess a Bill of Entry and accurate notification of charges prior to delivery dispatch.</p></li><li><p data-path-to-node="7,8,0">Coordinate the retrieval of original paperwork from the warehouse to ensure timely and compliant clearance processes.</p></li><li><p data-path-to-node="7,9,0">Manage administrative processes by scanning paperwork, updating manual system comments, and inputting checkpoints to maintain network visibility and compliance.</p></li><li><p data-path-to-node="7,10,0">Maintain accurate and up-to-date customer databases to capture shipment statuses and retain vital data.</p></li><li><p data-path-to-node="7,11,0">Monitor operational performance to ensure all Key Performance Indicators (KPIs) are met, reporting outcomes and action plans to management.</p></li></ul><p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0"><br></strong></p><p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0">Qualifications, Experience and Competencies:</strong></p><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">University Graduate.</p></li><li><p data-path-to-node="9,1,0">Advanced to fluent proficiency in both written and spoken English.</p></li><li><p data-path-to-node="9,2,0">Proven professional experience in Customer Service, Logistics, or Customs Clearance.</p></li><li><p data-path-to-node="9,3,0">Strong technical proficiency in utilizing clearance and logistics tracking systems (e.g., DCC, DCE, CIA, GIA, GEMA).</p></li><li><p data-path-to-node="9,4,0">Exceptional interpersonal skills with a demonstrated ability to build and maintain relationships with diverse stakeholders, including customs officials.</p></li><li><p data-path-to-node="9,5,0">High stress tolerance with a consistent passion for delivering outstanding customer delight in a fast-paced environment.</p></li><li><p data-path-to-node="9,6,0">Excellent verbal and written communication skills.</p></li><li><p data-path-to-node="9,7,0">Meticulous attention to detail and accuracy in data management and compliance administration.</p></li><li><p data-path-to-node="9,8,0">Demonstrated problem-solving abilities, specifically in resolving disputes and expediting complex operational processes.</p></li><li><p data-path-to-node="9,9,0">A collaborative team player who works cooperatively to achieve collective operational targets.</p></li></ul><p data-path-to-node="10"><br></p><p data-path-to-node="10"><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="10"><br></p><p data-path-to-node="11">✨ We ???????????????????????????? ???????????? ???????????????????????????????????????? </p><p data-path-to-node="11">✨ We ???????????????? </p><p data-path-to-node="11">✨ We ???????????????? ????????????????????????????????<br></p>
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><strong>Role Purpose</strong> Your primary objective is to maintain and actively develop a dedicated portfolio of 400 to 600 existing customers within the Direct Sales Segment</span><span>. You will drive revenue retention and expansion through strategic up-selling and cross-selling, while simultaneously taking responsibility for new business development by opening profitable new accounts</span><span>.</span></p><br><br><br><br><p><strong>Key Responsibilities</strong></p><br><br><ul><li><p><span>Serve as the primary point of contact for an assigned portfolio of customers via telephone, satisfying both sales and post-sales requirements</span><span>.</span> </p><br><br></li><li><p><span>Execute regular, predefined call cycles to existing clients to secure new business</span><span>.</span> </p><br><br></li><li><p><span>Drive revenue growth and retention through targeted up-selling and cross-selling of related services and products</span><span>.</span> </p><br><br></li><li><p><span>Identify, prospect, and successfully open new accounts, ensuring they trade profitably</span><span>.</span> </p><br><br></li><li><p><span>Build robust client relationships to maximize account potential, reduce the attrition rate, and minimize opportunities for competitors</span><span>.</span> </p><br><br></li><li><p><span>Liaise closely with Sales Channels to ensure a unified approach to customer management</span><span>.</span> </p><br><br></li><li><p><span>Adhere strictly to regional standards regarding profit margins and discount guidelines</span><span>.</span> </p><br><br></li><li><p><span>Escalate and obtain management agreement for any necessary deviations from standard tariffs</span><span>.</span> </p><br><br></li><li><p><span>Complete daily and weekly reports to measure individual and departmental effectiveness, providing visibility into productivity</span><span>.</span> </p><br><br></li><li><p><span>Use independent judgment to determine the best course of action through the interpretation of policies and procedures under limited supervision</span><span>.</span> </p><br><br></li></ul><br><p><strong>Qualifications, Experience and Competencies</strong></p><br><br><ul><li><p>University Graduate.</p><br><br></li><li><p>Excellent spoken and written English language proficiency is required.</p><br><br></li><li><p><span>2 to 4 years of proven experience in a related area of responsibility, such as sales or account management</span><span>.</span> </p><br><br></li><li><p><span>Strong background in senior service, production, or commercial support roles with the ability to handle specialized, complex tasks</span><span>.</span> </p><br><br></li><li><p><span>Demonstrated ability to perform effectively under limited supervision while making sound, independent decisions</span><span>.</span> </p><br><br></li><li><p>Proficiency in generic Customer Relationship Management (CRM) platforms and order booking systems.</p><br><br></li><li><p>Strong practical knowledge of standard office productivity software.</p><br><br></li><li><p>Exceptional telephone communication, active listening, and negotiation skills.</p><br><br></li><li><p>Proven ability to interpret performance metrics and consistently meet or exceed sales targets.</p><br><br></li><li><p>Excellent relationship-building capabilities with a strong customer-first mindset.</p><br><br></li></ul><br><p><strong>Equal Treatment Clause: </strong>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><br><br><br><p>✨ We </p><br><br><p>✨ We </p><br><br><p>✨ We <br></p><br><br><br> </div>
DHL
Egypt - Cairo
<p data-path-to-node="4" Google Sans Text", sans-serif; margin-top: 0px;"><span data-path-to-node="5,0" ><strong data-path-to-node="5,0" data-index-in-node="0" >Role Purpose</strong> Your primary objective is to maintain and actively develop a dedicated portfolio of 400 to 600 existing customers within the Direct Sales Segment</span><span data-path-to-node="5,1" ><sup class="superscript" ></sup></span><span data-path-to-node="5,2" >. You will drive revenue retention and expansion through strategic up-selling and cross-selling, while simultaneously taking responsibility for new business development by opening profitable new accounts</span><span data-path-to-node="5,3" ><sup class="superscript" ></sup></span><span data-path-to-node="5,4" >.</span></p><p data-path-to-node="5" id="p-rc_dcd5327d564239d1-34" Google Sans Text", sans-serif; margin-top: 0px;"></p><p data-path-to-node="6" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="6" data-index-in-node="0" ><br></strong></p><p data-path-to-node="6" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="6" data-index-in-node="0" >Key Responsibilities</strong></p><ul data-path-to-node="7" Google Sans Text", sans-serif; margin-top: 0px;"><li ><p data-path-to-node="7,0,0" id="p-rc_dcd5327d564239d1-35" ><span data-path-to-node="7,0,0,0" >Serve as the primary point of contact for an assigned portfolio of customers via telephone, satisfying both sales and post-sales requirements</span><span data-path-to-node="7,0,0,1" ><sup class="superscript" ></sup></span><span data-path-to-node="7,0,0,2" >.</span> </p></li><li ><p data-path-to-node="7,1,0" id="p-rc_dcd5327d564239d1-36" ><span data-path-to-node="7,1,0,0" >Execute regular, predefined call cycles to existing clients to secure new business</span><span data-path-to-node="7,1,0,1" ><sup class="superscript" ></sup></span><span data-path-to-node="7,1,0,2" >.</span> </p></li><li ><p data-path-to-node="7,2,0" id="p-rc_dcd5327d564239d1-37" ><span data-path-to-node="7,2,0,0" >Drive revenue growth and retention through targeted up-selling and cross-selling of related services and products</span><span data-path-to-node="7,2,0,1" ><sup class="superscript" ></sup></span><span data-path-to-node="7,2,0,2" >.</span> </p></li><li ><p data-path-to-node="7,3,0" id="p-rc_dcd5327d564239d1-38" ><span data-path-to-node="7,3,0,0" >Identify, prospect, and successfully open new accounts, ensuring they trade profitably</span><span data-path-to-node="7,3,0,1" ><sup class="superscript" ></sup></span><span data-path-to-node="7,3,0,2" >.</span> </p></li><li ><p data-path-to-node="7,4,0" id="p-rc_dcd5327d564239d1-39" ><span data-path-to-node="7,4,0,0" >Build robust client relationships to maximize account potential, reduce the attrition rate, and minimize opportunities for competitors</span><span data-path-to-node="7,4,0,1" ><sup class="superscript" ></sup></span><span data-path-to-node="7,4,0,2" >.</span> </p></li><li ><p data-path-to-node="7,5,0" id="p-rc_dcd5327d564239d1-40" ><span data-path-to-node="7,5,0,0" >Liaise closely with Sales Channels to ensure a unified approach to customer management</span><span data-path-to-node="7,5,0,1" ><sup class="superscript" ></sup></span><span data-path-to-node="7,5,0,2" >.</span> </p></li><li ><p data-path-to-node="7,6,0" id="p-rc_dcd5327d564239d1-41" ><span data-path-to-node="7,6,0,0" >Adhere strictly to regional standards regarding profit margins and discount guidelines</span><span data-path-to-node="7,6,0,1" ><sup class="superscript" ></sup></span><span data-path-to-node="7,6,0,2" >.</span> </p></li><li ><p data-path-to-node="7,7,0" id="p-rc_dcd5327d564239d1-42" ><span data-path-to-node="7,7,0,0" >Escalate and obtain management agreement for any necessary deviations from standard tariffs</span><span data-path-to-node="7,7,0,1" ><sup class="superscript" ></sup></span><span data-path-to-node="7,7,0,2" >.</span> </p></li><li ><p data-path-to-node="7,8,0" id="p-rc_dcd5327d564239d1-43" ><span data-path-to-node="7,8,0,0" >Complete daily and weekly reports to measure individual and departmental effectiveness, providing visibility into productivity</span><span data-path-to-node="7,8,0,1" ><sup class="superscript" ></sup></span><span data-path-to-node="7,8,0,2" >.</span> </p></li><li ><p data-path-to-node="7,9,0" id="p-rc_dcd5327d564239d1-44" ><span data-path-to-node="7,9,0,0" >Use independent judgment to determine the best course of action through the interpretation of policies and procedures under limited supervision</span><span data-path-to-node="7,9,0,1" ><sup class="superscript" ></sup></span><span data-path-to-node="7,9,0,2" >.</span> </p></li></ul><p data-path-to-node="8" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="8" data-index-in-node="0" ><br></strong></p><p data-path-to-node="8" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="8" data-index-in-node="0" >Qualifications, Experience and Competencies</strong></p><ul data-path-to-node="9" Google Sans Text", sans-serif; margin-top: 0px;"><li ><p data-path-to-node="9,0,0" >University Graduate.</p></li><li ><p data-path-to-node="9,1,0" >Excellent spoken and written English language proficiency is required.</p></li><li ><p data-path-to-node="9,2,0" id="p-rc_dcd5327d564239d1-45" ><span data-path-to-node="9,2,0,0" >2 to 4 years of proven experience in a related area of responsibility, such as sales or account management</span><span data-path-to-node="9,2,0,1" ><sup class="superscript" ></sup></span><span data-path-to-node="9,2,0,2" >.</span> </p></li><li ><p data-path-to-node="9,3,0" id="p-rc_dcd5327d564239d1-46" ><span data-path-to-node="9,3,0,0" >Strong background in senior service, production, or commercial support roles with the ability to handle specialized, complex tasks</span><span data-path-to-node="9,3,0,1" ><sup class="superscript" ></sup></span><span data-path-to-node="9,3,0,2" >.</span> </p></li><li ><p data-path-to-node="9,4,0" id="p-rc_dcd5327d564239d1-47" ><span data-path-to-node="9,4,0,0" >Demonstrated ability to perform effectively under limited supervision while making sound, independent decisions</span><span data-path-to-node="9,4,0,1" ><sup class="superscript" ></sup></span><span data-path-to-node="9,4,0,2" >.</span> </p></li><li ><p data-path-to-node="9,5,0" >Proficiency in generic Customer Relationship Management (CRM) platforms and order booking systems.</p></li><li ><p data-path-to-node="9,6,0" >Strong practical knowledge of standard office productivity software.</p></li><li ><p data-path-to-node="9,7,0" >Exceptional telephone communication, active listening, and negotiation skills.</p></li><li ><p data-path-to-node="9,8,0" >Proven ability to interpret performance metrics and consistently meet or exceed sales targets.</p></li><li ><p data-path-to-node="9,9,0" >Excellent relationship-building capabilities with a strong customer-first mindset.</p></li></ul><div><font face="Google Sans Text, sans-serif"><br></font></div><p data-path-to-node="10" Google Sans Text", sans-serif; margin-top: 0px;"><strong>Equal Treatment Clause: </strong>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="11" Google Sans Text", sans-serif; margin-top: 0px;"><br></p><p data-path-to-node="11" Google Sans Text", sans-serif; margin-top: 0px;">✨ We ???????????????????????????? ???????????? ????????????????????????????????????????</p><p data-path-to-node="11" Google Sans Text", sans-serif; margin-top: 0px;">✨ We ????????????????</p><p data-path-to-node="11" Google Sans Text", sans-serif; margin-top: 0px;">✨ We ???????????????? ????????????????????????????????<br></p>
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Role Purpose:</span><span>The primary objective of this role is to manage the daily processing of dutiable materials entering the Gateway. You will facilitate all necessary customs clearance documentation to ensure every shipment is processed accurately and on time.</span><span>Key Responsibilities</span><ul><li><span>Ensure the timely and compliant customs clearance of all materials arriving at the Gateway.</span></li><li><span>Prepare and forward correct customs documentation (faxes, paperwork, and images) to Ground Operations.</span></li><li><span>Scan documents, extract data from the CIA System, and input checkpoints accurately.</span></li><li><span>Match paperwork to Bills of Entry and complete them for presentation to Customs officials.</span></li><li><span>Retrieve original shipment paperwork from the warehouse to guarantee efficient clearance.</span></li><li><span>Maintain manual status reports for all non-advised shipments to ensure appropriate dispatch.</span></li><li><span>Manage inventory reports for on-hold shipments, coordinating with Operations and Customer Service for follow-ups.</span></li><li><span>Maintain regular, professional contact with internal and external customers regarding held shipments.</span></li><li><span>Verify tariff codes, currencies, and invoice valuations to accurately calculate Customs duties.</span></li><li><span>Check the duty exemption status of shipments and process them accordingly.</span></li><li><span>Prepare Delivery Orders and all associated paperwork required by local Customs.</span></li><li><span>Assist consignees in clearing sensitive or restricted shipments (e.g., pharmaceuticals, media) before delivery dispatch.</span></li></ul><span>Qualifications, Experience and Competencies</span><ul><li><span>University Graduate.</span></li><li><span>Excellent proficiency in written and spoken English and Arabic.</span></li><li><span>Proven professional experience in customs clearance, freight forwarding, or gateway logistics.</span></li><li><span>Solid understanding of Egyptian customs regulations, tariff coding, and duty valuation processes.</span></li><li><span>Proficiency in utilizing Customs Information Applications (e.g., CIA System) for data management.</span></li><li><span>Strong operational command of standard workplace software (Microsoft Office).</span></li><li><span>High attention to detail, specifically when managing complex or restricted shipment documentation.</span></li><li><span>Exceptional organizational skills to maintain neat and orderly filing systems.</span></li><li><span>Strong communication skills to interact effectively with customers, internal teams, and government officials.</span></li><li><span>Ability to work systematically and accurately within a fast-paced, time-sensitive environment.</span></li></ul><span>Equal Treatment Clause: </span><span>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</span><br> </div>
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Role Purpose</span><span><span><span>The Customer Care & Service Desk Advisor handles all outgoing and incoming remote bookings for customers while adhering to established service standards</span></span><span>. </span><span><span>This role assists the team leader in ensuring smooth process functioning and leads service recovery efforts by analyzing failures and implementing improvements</span></span><span>.</span></span><br>Key Responsibilities<ul><li><span><strong><span>Remote Booking Management:</span></strong><span> Accurately follow remote booking procedures to ensure on-time collection for customers</span></span><span>.</span><br></li><li><span><strong><span>Service Recovery Analysis:</span></strong><span> Focus on the effective operation of the Service Recovery System by analyzing the root causes of service failure instances</span></span><span>.</span><br></li><li><span><strong><span>Preventive Measure Implementation:</span></strong><span> Apply corrective and preventive measures based on incident findings to benefit both customers and DHL</span></span><span>.</span><br></li><li><span><strong><span>Complaint & Claims Resolution:</span></strong><span> Confidently handle customer complaints and insurance claims to ensure prompt and effective resolutions</span></span><span>.</span><br></li><li><span><strong><span>Customer Education:</span></strong><span> Capitalize on opportunities to educate customers on DHL’s value-added offerings, such as shipment insurance</span></span><span>.</span><br></li><li><span><strong><span>Revenue Generation:</span></strong><span> Identify and promote areas with potential for revenue generation through cross-selling and upselling services like SII, TDX, and eCom tools</span></span><span>.</span><br></li><li><span><strong><span>Tracing Support:</span></strong><span> Investigate shipment incidents involving undelivered, returned, misrouted, delayed, or damaged shipments to support the tracing team</span></span><span>.</span><br></li><li><span><strong><span>Agent Training:</span></strong><span> Train Customer Service agents and other functions on empowerment and its application under various scenarios</span></span><span>.</span><br></li><li><span><strong><span>Stakeholder Collaboration:</span></strong><span> Work closely across functional departments and DHL stations to maintain performance standards</span></span><span>.</span><br></li><li><span><strong><span>Compliance Monitoring:</span></strong><span> Review process flows for ISO Audits to ensure compliance with current procedures</span></span><span>.</span><br></li></ul><br>Qualifications, Experience, and Competencies<ul><li><span><strong><span>Education:</span></strong><span> University Graduate</span></span><span>.</span><br></li><li><span><strong><span>English Proficiency:</span></strong><span> Excellent communication skills, both spoken and written</span></span><span>.</span><br></li><li><span><strong><span>Professional Experience:</span></strong><span> 2–3 years of experience in customer services, specifically in complaint and claims handling in a service environment</span></span><span>.</span><br></li><li><span><strong><span>Software Expertise:</span></strong><span> Excellent skills in Microsoft Office (Word, Excel, PowerPoint); proficiency in DHL Systems is preferable</span></span><span>.</span><br></li><li><span><strong><span>Analytical Ability:</span></strong><span> Breaks down problems or processes into component parts and draws accurate conclusions from narrative and numerical data</span></span><span>.</span><br></li><li><span><strong><span>Planning & Organizing:</span></strong><span> Sets clear goals and establishes a sequence of steps to ensure objectives are efficiently achieved</span></span><span>.</span><br></li><li><span><strong><span>Decision Making:</span></strong><span> Makes timely and appropriate choices based on analysis and experience, even under conditions of uncertainty</span></span><span>.</span><br></li><li><span><strong><span>Self-Management:</span></strong><span> Remains calm, objective, and controlled in responding to urgent or demanding situations</span></span><span>.</span><br></li><li><span><strong><span>Accountability:</span></strong><span> Acts responsibly, keeps commitments, and complies with the intent of policies and procedures</span></span><span>.</span><br></li><li><span><strong><span>Interpersonal Skills:</span></strong><span> Excellent negotiation and interaction skills with a focus on customer-facing excellence</span></span><span>.</span><br></li></ul><br><p><span><strong><span>Equal Treatment Clause:</span></strong><span> We are committed to fostering equal opportunity and strictly reject all forms of discrimination</span></span><span>. </span><span>At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience</span><span>.</span></p><br><br><br><p>✨ We <strong>Deliver the Difference</strong></p><br><br><p>✨ We <strong>Care</strong></p><br><br><p>✨ We <strong>Grow Together</strong></p><br><br><br> </div>
DHL
Egypt - Cairo
<h3 data-path-to-node="3"><span >Role Purpose:</span><span >The primary objective of this role is to manage the daily processing of dutiable materials entering the Gateway. You will facilitate all necessary customs clearance documentation to ensure every shipment is processed accurately and on time.</span></h3><h3 data-path-to-node="3"><span ><br></span></h3><h3 data-path-to-node="3"><span >Key Responsibilities</span></h3><h3 data-path-to-node="3"><ul><li><span >Ensure the timely and compliant customs clearance of all materials arriving at the Gateway.</span></li><li><span >Prepare and forward correct customs documentation (faxes, paperwork, and images) to Ground Operations.</span></li><li><span >Scan documents, extract data from the CIA System, and input checkpoints accurately.</span></li><li><span >Match paperwork to Bills of Entry and complete them for presentation to Customs officials.</span></li><li><span >Retrieve original shipment paperwork from the warehouse to guarantee efficient clearance.</span></li><li><span >Maintain manual status reports for all non-advised shipments to ensure appropriate dispatch.</span></li><li><span >Manage inventory reports for on-hold shipments, coordinating with Operations and Customer Service for follow-ups.</span></li><li><span >Maintain regular, professional contact with internal and external customers regarding held shipments.</span></li><li><span >Verify tariff codes, currencies, and invoice valuations to accurately calculate Customs duties.</span></li><li><span >Check the duty exemption status of shipments and process them accordingly.</span></li><li><span >Prepare Delivery Orders and all associated paperwork required by local Customs.</span></li><li><span >Assist consignees in clearing sensitive or restricted shipments (e.g., pharmaceuticals, media) before delivery dispatch.</span></li></ul></h3><h3 data-path-to-node="3"><span ><br></span></h3><h3 data-path-to-node="3"><span >Qualifications, Experience and Competencies</span></h3><h3 data-path-to-node="3"><ul><li><span >University Graduate.</span></li><li><span >Excellent proficiency in written and spoken English and Arabic.</span></li><li><span >Proven professional experience in customs clearance, freight forwarding, or gateway logistics.</span></li><li><span >Solid understanding of Egyptian customs regulations, tariff coding, and duty valuation processes.</span></li><li><span >Proficiency in utilizing Customs Information Applications (e.g., CIA System) for data management.</span></li><li><span >Strong operational command of standard workplace software (Microsoft Office).</span></li><li><span >High attention to detail, specifically when managing complex or restricted shipment documentation.</span></li><li><span >Exceptional organizational skills to maintain neat and orderly filing systems.</span></li><li><span >Strong communication skills to interact effectively with customers, internal teams, and government officials.</span></li><li><span >Ability to work systematically and accurately within a fast-paced, time-sensitive environment.</span></li></ul></h3><h3 data-path-to-node="3"><span ><br></span></h3><h3 data-path-to-node="3"><span >Equal Treatment Clause: </span><span >We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</span></h3>
Egypt - Cairo
<strong>Role Purpose<br><br></strong>The Payroll Executive is responsible for executing end-to-end payroll and personnel administration processes for both direct company employees and outsourced staff across all locations in Egypt. This role ensures accurate and timely payroll execution, full compliance with local labor laws and social insurance regulations, and well-organized Human Resources systems and records. Additionally, the role acts as a central point of contact supporting operational Human Resources tasks related to third-party vendor invoicing, employee benefits, medical services, and administrative coordination.<br><br><strong>Key Responsibilities<br><br><br></strong><ul><li>Manage and maintain Human Resources operations and personnel administration processes in full compliance with Egyptian labor laws, social insurance regulations, and internal company policies.</li><li>Ensure accurate and timely end-to-end payroll processing for both direct employees and outsourced staff in close coordination with internal departments and external stakeholders.</li><li>Review and validate monthly Human Resources and payroll reports submitted by the Payroll Specialist to confirm data accuracy and completeness.</li><li>Review, reconcile, and settle third-party outsourced staff invoices in accordance with contractual terms and organizational timelines.</li><li>Update and revise payroll schemes and local Human Resources operational policies as required.</li><li>Follow up on onboarding, contract management, and offboarding/resignation administration for both internal and outsourced personnel.</li><li>Ensure full compliance with local labor office and social insurance authority requirements, handling all statutory documentation and inspections.</li><li>Administer Human Resources systems related to employee master records, payroll execution, time and attendance, and leave balances, requests, and adjustments.</li><li>Organize and maintain both physical and electronic personnel filing systems to ensure seamless document retrieval, audit readiness, and legal compliance.</li><li>Prepare and process personnel-related documentation, including employee letters, statutory social insurance forms, and purchase requisitions.</li><li>Manage employee inquiries regarding health and life insurance coverage, medical claims, planned medical programs, and coordinate health and wellness initiatives.</li><li>Monitor and update the Conflict of Interest compliance tracking dashboard and execute additional Human Resources operational projects as assigned by the Human Resources Operations Manager.<br><br><br></li></ul><strong>Qualifications, Experience And Competencies<br><br><br></strong><ul><li>University Graduate with a Bachelor's degree in Business Administration, Human Resources, Accounting, or a closely related field.</li><li>Minimum of 5 years of progressive Human Resources experience, with a primary focus on end-to-end payroll execution and personnel administration in Egypt.</li><li>Proven experience managing outsourced and third-party staff administration, including vendor contract and invoice reconciliation, is a strong advantage.</li><li>Proficient command of the English language, both written and spoken.</li><li>In-depth, practical knowledge of Egyptian labor law, social insurance regulations, income tax calculations, and labor office procedures.</li><li>Hands-on proficiency in administering Human Resources systems related to employee records, payroll processing, and time-and-attendance management.</li><li>Advanced proficiency in Microsoft Office applications (specifically Microsoft Excel, Word, and PowerPoint), with strong data entry speed and numerical accuracy.</li><li>Relevant professional certifications in Human Resources management, payroll administration, or Egyptian labor legislation are a plus.</li><li>Exceptional attention to detail, ensuring high accuracy across all payroll calculations, statutory filings, and administrative documentation.</li><li>Strong organizational, time-management, and communication skills, with the ability to collaborate effectively with Finance, Operations, labor authorities, medical providers, and outsourcing vendors.<br><br><br></li></ul><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.<br><br><strong>Your Talent Partner: <br><br></strong>✨ We <br><br>✨ We <br><br>✨ We <br><br>
Egypt - Cairo
<strong>Role Purpose<br><br></strong>Drive profitable growth across import and export air freight operations by managing quotation requests received from the sales team and proactively generating new business. This role involves sourcing competitive rates from international agents, providing timely quotations to support shipment conversion, and expanding market opportunities through existing relationships, personal networks, customer databases, and active prospecting.<br><br><strong>Key Responsibilities<br><br><br></strong><ul><li>Manage import and export air freight quotation requests received from the sales team, ensuring all shipment requirements and relevant details are complete and clear.</li><li>Contact international agents and approved partners to obtain accurate and competitive rates for air freight opportunities worldwide.</li><li>Prepare and provide timely quotations to the sales team, enabling them to respond to customers, negotiate effectively, and secure shipments.</li><li>Follow up on submitted quotations with the sales team, agents, and relevant stakeholders to understand outcomes, improve conversion rates, and address rate or service concerns.</li><li>Proactively generate new import and export air freight business through existing customer relationships, personal networks, available customer databases, and market prospecting.</li><li>Develop and maintain strong relationships with existing and prospective customers to secure new business, repeat shipments, and long-term revenue growth.</li><li>Ensure that quotations, profit margins, and commercial terms align with approved company guidelines and profitability expectations.</li><li>Maintain accurate and timely records of customer opportunities, quotation requests, rates, follow-up actions, outcomes, and secured business in approved reports and systems.</li><li>Coordinate seamlessly with Sales, Operations, Finance, international agents, and other relevant stakeholders to support commercially viable quotations and smooth shipment handover and execution.</li><li>Represent the company professionally while complying with all applicable commercial, operational, and ethical requirements.<br><br><br></li></ul><strong>Qualifications, Experience And Competencies<br><br><br></strong><ul><li>University Graduate, preferably holding a degree in Business Administration, Logistics, Supply Chain, Commerce, or a related discipline.</li><li>Good command of written and spoken English, with additional language capabilities considered an advantage.</li><li>3 to 5 years of relevant professional experience in air freight sales, freight forwarding, pricing, business development, or a similar logistics role.</li><li>Practical experience in handling both import and export air freight quotations and coordinating with international agents.</li><li>Demonstrated experience in customer acquisition, relationship management, commercial negotiation, and sales target achievement.</li><li>Proven ability to coordinate effectively with sales and operational teams to progress opportunities into executable shipments.</li><li>Good working knowledge of Microsoft Office applications and approved sales, quotation, or freight-management tools.</li><li>Strong knowledge of air freight import and export dynamics, rate sourcing, and quotation preparation.</li><li>Excellent communication, stakeholder coordination, time management, and problem-solving skills under tight deadlines.</li><li>High level of accuracy, attention to detail, ownership, and results orientation.<br><br><br></li></ul><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.<br><br>✨ We <br><br>✨ We <br><br>✨ We