Job description

Role Purpose Your primary objective is to maintain and actively develop a dedicated portfolio of 400 to 600 existing customers within the Direct Sales Segment. You will drive revenue retention and expansion through strategic up-selling and cross-selling, while simultaneously taking responsibility for new business development by opening profitable new accounts.

Key Responsibilities

• Serve as the primary point of contact for an assigned portfolio of customers via telephone, satisfying both sales and post-sales requirements.

  
  
  

• Execute regular, predefined call cycles to existing clients to secure new business.

  
  
  

• Drive revenue growth and retention through targeted up-selling and cross-selling of related services and products.

  
  
  

• Identify, prospect, and successfully open new accounts, ensuring they trade profitably.

  
  
  

• Build robust client relationships to maximize account potential, reduce the attrition rate, and minimize opportunities for competitors.

  
  
  

• Liaise closely with Sales Channels to ensure a unified approach to customer management.

  
  
  

• Adhere strictly to regional standards regarding profit margins and discount guidelines.

  
  
  

• Escalate and obtain management agreement for any necessary deviations from standard tariffs.

  
  
  

• Complete daily and weekly reports to measure individual and departmental effectiveness, providing visibility into productivity.

  
  
  

• Use independent judgment to determine the best course of action through the interpretation of policies and procedures under limited supervision.

  
  
  

Qualifications, Experience and Competencies

• University Graduate.

  
  
  

• Excellent spoken and written English language proficiency is required.

  
  
  

• 2 to 4 years of proven experience in a related area of responsibility, such as sales or account management.

  
  
  

• Strong background in senior service, production, or commercial support roles with the ability to handle specialized, complex tasks.

  
  
  

• Demonstrated ability to perform effectively under limited supervision while making sound, independent decisions.

  
  
  

• Proficiency in generic Customer Relationship Management (CRM) platforms and order booking systems.

  
  
  

• Strong practical knowledge of standard office productivity software.

  
  
  

• Exceptional telephone communication, active listening, and negotiation skills.

  
  
  

• Proven ability to interpret performance metrics and consistently meet or exceed sales targets.

  
  
  

• Excellent relationship-building capabilities with a strong customer-first mindset.

  
  
  

Equal Treatment Clause: We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.

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